Q&A board

Q & A Lists
Item Question & Answer
ZENITH 3D Forming Full Cover Film★Galaxy S10/S9/Plus/iPhoneX/8/7/6/Plus/Note8/S8/Plus/S7/Edge/Case
ZENITH 3D Forming Full Cover Film★Galaxy S10/S9/Plus/iPhoneX/8/7/6/Plus/Note8/S8/Plus/S7/Edge/Case
Item Q&A
  • Question : Inquiry for the item from jus****Mar 20, 2019

    Hi the product did not come with a sqeegee and the instructions, resulting in air bubbles in the screen.

    Answer : [Re] Inquiry for the item from jus****

    And the screen protector that came has impurities at the bottom edges which produced air bubbles that cannot be removed

  • Question : Inquiry for the item from jer****Mar 18, 2019

  • Question : Inquiry for the item from joe****Feb 28, 2019

    Hi seller, I read with interest in ur Q&A rgd the screen protector. Refer to my feedback order#
    After fitting back the bumper case with ur new screen protector, the touch-screen became not sensitive. Subsequently it broke.
    Pls advise if u can refund or replace the item. I’d prefer a refund bcos the replacement may yet again be an ill-fit.

    Answer : [Re] Inquiry for the item from joe****

    Order# 289887595

    Question : [Re] Inquiry for the item from joe****

    Hi Customer,
    05) CLOUD Full 3D Curved Tempered Glass is designed to cover the entire screen. 03) Hion Tempered 3D Curved Glass and 04) CLOUD 3D Curved Tempered Glass is made in a case-friendly size. The damage to the product is due to the carelessness of the customer and can not be exchanged or refunded. Please be noted this. Thanks.

    Answer : [Re] Inquiry for the item from joe****

    I totally expected this from you : no exchange / no refund. But I cannot fathom that you pinned it on the ‘customer’s carelessness’ for the broken product. Like I said, the screen protector is a little misfit bcos after putting back the bumper case, the phone is not sensitive to touch & command. And like most people, I/we m/r very careful when handling my/our precious handphones, how careless can I/we be?

    SO, if the screen protector is NOT BROKEN, can you guarantee a refund/exchange for the ill-fit that I excounter with your product?

    Question : [Re] Inquiry for the item from joe****

    Dear customer
    Thank you for using.
    Protective glasses are consumables.
    If you are using a cell phone and your protection glass is not damaged, it is likely that your cell phone LCD has been damaged.
    We also use our cell phones treasured but can be shockingly unintentionally. Therefore, the protection glass was damaged, but I think it was worth it.
    I hope you do not feel bad.
    Please for your generous understanding.
    Thank you.

  • Question : Inquiry for the item from eve****Mar 13, 2019

    I've placed an order for 3D clear glass. Instead you sent me the black color. Kindly advise.

    Answer : [Re] Inquiry for the item from eve****

    Dear customer
    We apologize for any inconvenience.
    There was a mistake in the packing.
    I will deliver the item again.
    I will request a fast delivery.
    After receiving the item,
    (408564) UBI TECHPARK 10 UBI CRESCENT #05-42C Singapore
    Please return it by mail to the customer at a convenient time.
    I apologize again for the inconvenience.
    Thank you.

  • Question : Inquiry for the item from syl****Mar 06, 2019

    I m looking glass protector for note 8 with full cover and full stick. Which model should I choose

    Answer : [Re] Inquiry for the item from syl****

    Hi Customer,
    Please connect to this link to purchase Full sticky tempered glass film. Thanks.
    https://www.qoo10.sg/g/644959883

+View all Notice, FAQ, Q&A >>
[SUPER SALE!]Issue Diary Case★/iPhoneXS/MAX/XR/8/7/6/PlusGalaxyNote9/8/5/4/S9/S8/Plus/S7/Edge/J7
[SUPER SALE!]Issue Diary Case★/iPhoneXS/MAX/XR/8/7/6/PlusGalaxyNote9/8/5/4/S9/S8/Plus/S7/Edge/J7
Item Q&A
  • Question : Inquiry for the item from 244****Mar 20, 2019

  • Question : Inquiry from job****Mar 20, 2019

  • Question : Inquiry for the item from sio****Mar 19, 2019

    Hi. The drop down liat said LG G7 . mine is LG G7+ thinQ. Will it fit?

    Answer : [Re] Inquiry for the item from sio****

    Hi Customer,
    LG G7 and LG G7+ thinQ are compatible with each other. So use the same case and screen protective film. Thanks.

    Question : [Re] Inquiry for the item from sio****

    Do you sell the screen protector for lg?

    Answer : [Re] Inquiry for the item from sio****

    Yes. Added LG screen protector to additional options. Thanks.

  • Question : Inquiry for the item from Ham****Mar 18, 2019

    Model : Galaxy Note 9 / Item : 16) Mine Diary Case / Color : Brown (S$2.50)
    Accessory : None / Screen Protector : None / Tempered Glass : None ,

    In the selection 16) Mine Diary Case is this the same as Mize Flip cover case?

    Answer : [Re] Inquiry for the item from Ham****

    Hi Customer,
    Mine Diary Case and Mize Flip cover are different. If it is not in the selection option, it is a cell phone model which is not produced. Please be noted this. Thanks.

  • Question : Inquiry for the item from yua****Mar 16, 2019

    Hi,

    May I know which category to choose for the attached picture?
    Mine is note 8

    Answer : [Re] Inquiry for the item from yua****

    Hi Customer,
    Sorry. This product has been discontinued by the manufacturer. So I do not sell anymore. Thanks.

+View all Notice, FAQ, Q&A >>
[Q-commerce] Smartphone Tripod (WT-3110A) Photo Mount★Samsung/LG/Apple/Phone Holder Camera Tripod
[Q-commerce] Smartphone Tripod (WT-3110A) Photo Mount★Samsung/LG/Apple/Phone Holder Camera Tripod
Item Q&A
  • Question : Inquiry for the item from kin****Mar 20, 2019

    Hi
    I received this item on 27 Feb 2019. But the handphone holder cannot attach to the screw provided! The hole at the handphone holder cannot fit& no screw can go thru.
    You replied two times saying you will send new replacement after you checked the case twice which i feel like you doubting my claim. I have also explained two times! I have not received it until today!!!
    Are going to send a new replacement or not??????or you just dont care anymore??

    Answer : [Re] Inquiry for the item from kin****

    We sent the replacement item on March 8th. Did you check your mailbox?

    Question : [Re] Inquiry for the item from kin****

    I checked my mailbox everyday. Nothing received.

    Answer : [Re] Inquiry for the item from kin****

    Singpost normal mail is fast it takes at 5-7 Business days. However, if it is late, it will take more than 3 weeks Business days. And it can sometimes take longer. Please wait. Thanks.

    ※ Please check your mailbox around that time. Also, please check your shipping address again Qoo10 site.

    Question : [Re] Inquiry for the item from kin****

    That is absurd! How come a small package item tkes 15 days to arrive! Are u expecting me tonwait forever then?

  • Question : Inquiry for the item from nik****Mar 12, 2019

  • Question : Inquiry from kin****Feb 27, 2019

  • Question : Inquiry for the item from gue****Dec 12, 2018

    Hello

    Can this fit a Samsung S8?
    Thank you! :)

    Answer : [Re] Inquiry for the item from gue****

    Hi Customer,
    Yes. Available for Samsung S8 models. Thanks.

  • Question : Inquiry for the item from est****Nov 22, 2018

+View all Notice, FAQ, Q&A >>
Card Pocket Case★Galaxy S10/S9/S8/Plus/Note 9/iPhoneXS/MAX/XR/8/7/6/Plus/J7Prime/A8 2018 Casing
Card Pocket Case★Galaxy S10/S9/S8/Plus/Note 9/iPhoneXS/MAX/XR/8/7/6/Plus/J7Prime/A8 2018 Casing
Item Q&A
  • Question : Inquiry from job****Mar 20, 2019

  • Question : Inquiry related cancel and refund from 851****Mar 12, 2019

    *****Pls refund my money back. Horrible experience with this seller. Received defective product n send back to seller alr. No refund n No response after that!!!!!!!

    Answer : [Re] Inquiry related cancel and refund from 851****

    Dear customer
    Customer information can not be confirmed.
    Thank you.

    Question : [Re] Inquiry related cancel and refund from 851****

    Refund my money back.dear all pls don't order from this seller. They cheating money.

    Answer : [Re] Inquiry related cancel and refund from 851****

    Refund my money back.dear all pls don't order from this seller. They cheating money.

    Question : [Re] Inquiry related cancel and refund from 851****

    Order no.289765673

    Answer : [Re] Inquiry related cancel and refund from 851****

    Refund my money back

    Question : [Re] Inquiry related cancel and refund from 851****

    Dear customer
    We apologize for any inconvenience.
    Cancellation / refund and postage charges have been accepted to reflect your request.
    I apologize for the inconvenience.
    Thank you.

  • Question : Inquiry for the item from ask****Feb 18, 2019

  • Question : Inquiry for the item from 234****Jan 23, 2019

  • Question : Inquiry for the item from ssy****Jan 05, 2019

    Hi,
    Do u sell bumper for Samsung A7?

    Answer : [Re] Inquiry for the item from ssy****

    Hi Customer,
    The Samsung A7 is available in several versions. Please tell me the exact model number of your cell phone.
    ex) Samsung S7 is SM-G930 and Samsung Note 9 is SM-N960

+View all Notice, FAQ, Q&A >>
★Character Case Collection★iPhoneXS/X/8/7/6/Plus/GalaxyNote9/8/5/S9/S8/Plus/S7/Edge/J7/Prime/Pro/A8
★Character Case Collection★iPhoneXS/X/8/7/6/Plus/GalaxyNote9/8/5/S9/S8/Plus/S7/Edge/J7/Prime/Pro/A8
Item Q&A
  • Question : Inquiry for the item from jlm****Mar 18, 2019

    Hi,

    How to select attached file in order ?

    Type ?

    Answer : [Re] Inquiry for the item from jlm****

    Hi Customer,
    Please check the image attached. Thanks.

  • Question : Inquiry for the item from neo****Mar 15, 2019

    Hi, I would like to know the thickness for IPHONE XR case. Thanks!

    Answer : [Re] Inquiry for the item from neo****

    Hi Customer,
    Thickness varies by product. Basically, the thickness of the jelly case is not very thick. Thanks.

  • Question : Inquiry for the item from aii****Jul 06, 2018

    Do you have for S9?

    Answer : [Re] Inquiry for the item from aii****

    Dear Customer,
    This product has been discontinued by the manufacturer. The product page has been modified. Please be noted this. Thanks.

[Q-commerce] Release!! ARAREE Air Fit Case for Samsung Galaxy Note 8/S8/Plus Case★Made in Korea★
[Q-commerce] Release!! ARAREE Air Fit Case for Samsung Galaxy Note 8/S8/Plus Case★Made in Korea★
Item Q&A
  • Question : Inquiry for the item from qoq****Mar 18, 2019

    Hi, casing for iPhone XS is same as x? Thanks

    Answer : [Re] Inquiry for the item from qoq****

    Hi Customer,
    IPhone X and iPhone XS are compatible with each other. So use the same case and screen protective film. Thanks.

  • Question : Wrong item deliveredJul 05, 2018

    Hi,
    I ordered Air Fit model (flexible material) but wrong item (hard case) delivered. Pls refer to photo. Pls help. I message you through inquiry also.

    Order number: 262817757

    Thanks.

    Answer : [Re] Wrong item delivered

    Dear Customer,
    I'm so sorry. It looks like we made a mistake. Products must be submitted to the manufacturer for replacement. Please send items to this address. Ubi Teckpark No.10 Ubi Cresent #02-67 (Left Entrance) Singapore 408564 Item must remain in their intact condition, or their original packaging / tags / labels / seals attached. Sorry for the inconvenience. Thanks.

    ※ Please send using the Singpost normal mail. Any return or exchange of items will be available within 7 days upon receiving the item.

★Leather Case collection★iPhoneXS/X/8/7/6/Plus/GalaxyNote9/8/5/S9/S8/Plus/S7/Edge/J7Prime/Pro/A8/201
★Leather Case collection★iPhoneXS/X/8/7/6/Plus/GalaxyNote9/8/5/S9/S8/Plus/S7/Edge/J7Prime/Pro/A8/201
Item Q&A
  • Question : Inquiry from 242****Mar 16, 2019

  • Question : Inquiry for the item from ang****Mar 04, 2019

    Do u hv croaker rookie case for A7 2016?

    Answer : [Re] Inquiry for the item from ang****

    Hi Customer,
    Yes. A7 The 2016 model has been added to the selection options. Thanks.

    Question : [Re] Inquiry for the item from ang****

    Not found in the options. Checked everywhere

    Answer : [Re] Inquiry for the item from ang****

    Sorry. I modified the options again. Thanks.

    Question : [Re] Inquiry for the item from ang****

    A7 2016 is model A700 right?

    Answer : [Re] Inquiry for the item from ang****

    Earlier there is item discount fee but it is not there now

    Question : [Re] Inquiry for the item from ang****

    Hi Customer,
    The model number for the Galaxy A7 2016 is A710. Discount coupons are exhausted. Currently, only 10% off coupons are available. Thanks.

  • Question : Inquiry for the item from ask****Feb 18, 2019

  • Question : Inquiry for the item from jos****Feb 18, 2019

  • Question : Inquiry for the item from bel****Jan 28, 2019

    Hi seller, the phone casing for “Jennifer “ series should have 3 card slots n one note slot. But why the item came with 4 card slots n one note slot? It differs from your pic. Why?

    Answer : [Re] Inquiry for the item from bel****

    I would like to exchange for another design. Please advice.. thanks

    Question : [Re] Inquiry for the item from bel****

    Hi Customer,
    Since the product page was made with iPhone 6, there are three card slots. If the size of the cell phone is large, the card slot will be made of four pieces to fit the size of the case. And you will have to pay the replacement shipping to exchange for other items. Thanks.

    Answer : [Re] Inquiry for the item from bel****

    Hi, can I personally visit your company on this weekday or weekends to do the replacement? If yes, what is the operating hours?

    Question : [Re] Inquiry for the item from bel****

    The item was not wrong. The large case of the size of a cell phone has 4 card slots. Please be noted this. Thanks.

    Answer : [Re] Inquiry for the item from bel****

    Hi, I didn’t say the item is wrong but you didn’t make known in the website that there will be slight change in internal design for different handphone even though classified under same ‘jennifer’ category. I’m satisfied with the other handphone casing which I have ordered from you but only this casing that I request to change the casing to another type. I’m willing to go over to your company at ubi for the exchange. Do advise when can I go to your company and the operating hours. Thanks

    Question : [Re] Inquiry for the item from bel****

    Hi Customer,
    All manufacturers design products to suit their mobile phone models. Therefore, there may be some design changes. And we handle the exchange process using Singpost Normal Mail. You have to pay Exchange shipping charge in order to Exchange. If you want to exchange Please connect to the link. http://list.qoo10.sg/g/458452902 We will exchange after shipping charge payment is completed. And please send us the goods you ordered. Ubi Teckpark No.10 Ubi Cresent #05-42C Singapore 408564 We process the exchange when the goods arrive. Item must remain in their intact condition, or their original packaging/tags/labels/seals attached. Thanks.

    ※ Any return or exchange of items will be available within 7 days upon receiving the item. Please kindly add a note about your request & order number.

+View all Notice, FAQ, Q&A >>
[Q-commerce]★Croco Basic Flip Case★Galaxy Note 9/8/S9/S8/PLus/S7 Edge/J7 Prime/A8 2018 Case
[Q-commerce]★Croco Basic Flip Case★Galaxy Note 9/8/S9/S8/PLus/S7 Edge/J7 Prime/A8 2018 Case
Item Q&A
[Q-commerce]★SWISSWIN Selfie Stick Tripod Remote Control Bluetooth Monopod Stick Multi Angle Shootin
[Q-commerce]★SWISSWIN Selfie Stick Tripod Remote Control Bluetooth Monopod Stick Multi Angle Shootin
Item Q&A
  • Question : Inquiry related return and exchange from gg8****Mar 14, 2019

    Hello Seller,

    I received the item yesterday; unboxed and tried it out this afternoon. The clamp clip gave way and broke off after my second try. Attached is the photo of the broken clip. And I noticed that there are scratched marks on the broken piece.

    I like to request for a replacement, however, I will be out of town from tomorrow am to next thursday. Hence, I can only return the item last week of March.

    I look forward to your favourable response and advice on the exchange process. Thanks.

    Answer : [Re] Inquiry related return and exchange from gg8****

    Dear customer
    We apologize for any inconvenience.
    Please return the item by postal mail at your convenience time.
    Please include a brief note of the order number and cancellation / refund.
    Do not worry.

    (408564) UBI TECHPARK 10 UBI CRESCENT #05-42C Singapore
    Thank you.

  • Question : Inquiry related cancel and refund from 851****Mar 12, 2019

    *****Pls refund my money back. Horrible experience with this seller. Received defective product n send back to seller alr. No refund n No response after that!!!!!!!

    Answer : [Re] Inquiry related cancel and refund from 851****

    Dear customer
    Customer information can not be confirmed.
    Thank you.

    Question : [Re] Inquiry related cancel and refund from 851****

    Refund my money back.dear all pls don't order from this seller. They cheating money.

    Answer : [Re] Inquiry related cancel and refund from 851****

    No response after that

    Question : [Re] Inquiry related cancel and refund from 851****

    Order no.289765673

    Answer : [Re] Inquiry related cancel and refund from 851****

    Refund my money back

    Question : [Re] Inquiry related cancel and refund from 851****

    Dear customer
    We apologize for any inconvenience.
    Cancellation / refund and postage charges have been accepted to reflect your request.
    I apologize for the inconvenience.
    Thank you.

  • Question : Inquiry for the item from jan****Jan 10, 2019

    Can take video w remote? How to do it?

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer
    Thank you for using.
    The product you are inquiring about is a Bluetooth selfie stick.
    Please refer to the product page.
    Thank you.

  • Question : Inquiry for the item from jan****Jan 10, 2019

    Can take video w remote? How to do it?

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer
    Thank you for using.
    The product you are inquiring about is a Bluetooth selfie stick.
    Please refer to the product page.
    Thank you.

  • Question : Inquiry for the item from 240****Dec 11, 2018

    What is the Battery for this Swisswin selfie stick ? 2000 mAH ? Is the charger included ?

    Answer : [Re] Inquiry for the item from 240****

    Hi Customer,
    CR 1632 mercury batteries (lithium) are built into the remote control batteries. It is a product that does not require charging separately. Thanks.

★Moody USB Mini Humidifier Replacement Filter★Diffuser with Aroma Oil★Mood light★Tabletop/Use Car
★Moody USB Mini Humidifier Replacement Filter★Diffuser with Aroma Oil★Mood light★Tabletop/Use Car
Item Q&A
  • Question : Inquiry for the item from Que****Mar 14, 2019

    Hi Seller, may I ask the replacement filter, how many in 1 pack?

    Answer : [Re] Inquiry for the item from Que****

    Dear customer
    Thank you for your use.
    Only one replacement filter for this item is available.
    Thank you.

  • Question : Inquiry for the item from jam****Apr 24, 2018

iBOX Premium Crystal Case★NEW!! Galaxy Note 9/8/5/S9/S8/Plus/iPhone X/8/7/6/Plus/S7/Edge/A8/2018/J7
iBOX Premium Crystal Case★NEW!! Galaxy Note 9/8/5/S9/S8/Plus/iPhone X/8/7/6/Plus/S7/Edge/A8/2018/J7
Item Q&A
  • Question : Inquiry related cancel and refund from 851****Mar 12, 2019

    *****Pls refund my money back. Horrible experience with this seller. Received defective product n send back to seller alr. No refund n No response after that!!!!!!!

    Answer : [Re] Inquiry related cancel and refund from 851****

    Dear customer
    Customer information can not be confirmed.
    Thank you.

    Question : [Re] Inquiry related cancel and refund from 851****

    Refund my money back.dear all pls don't order from this seller. They cheating money.

    Answer : [Re] Inquiry related cancel and refund from 851****

    No response after that

    Question : [Re] Inquiry related cancel and refund from 851****

    Order no.289765673

    Answer : [Re] Inquiry related cancel and refund from 851****

    Refund my money back

    Question : [Re] Inquiry related cancel and refund from 851****

    Dear customer
    We apologize for any inconvenience.
    Cancellation / refund and postage charges have been accepted to reflect your request.
    I apologize for the inconvenience.
    Thank you.

  • Question : Inquiry related delivery from tci****Jan 04, 2019

    I need it fast..how soon.u.think i can receive ?

    Answer : [Re] Inquiry related delivery from tci****

    Hi Customer,
    Your order can not be confirmed. Please let me know your order number. Thanks.

    Question : [Re] Inquiry related delivery from tci****

    124296470

    Answer : [Re] Inquiry related delivery from tci****

    Hi Customer,
    Sorry. This shopping cart number can not be verified. Would you like to contact Qoo10? Thanks.

    Call Us (65-6500-4440)
    Available Time Week day
    09:00~12:00 13:00~18:00

    Customer Service: Ask a Question
    Partnership: qoo10@qoo10.sg

  • Question : Inquiry for the item from 233****Dec 31, 2018

    Do you have any phone cover for Samsung J7 plus?

    Thanks

    Answer : [Re] Inquiry for the item from 233****

    Hi Customer,
    Sorry. We don't have cases for Samsung J7 Plus models. Thanks.

  • Question : Inquiry for the item from 260****Dec 09, 2018

    Hi! Do you have any designs that have a hole for a phonestrap?

    Answer : [Re] Inquiry for the item from 260****

    Hi Customer,
    The iPhone is made in several versions. Please let me know the exact model name of your cell phone. Thanks.

  • Question : Inquiry related return and exchange from the****Nov 20, 2018

    Hi the air cushion bumper case which i receive for my s8 is too big for the phone (see attached). the phone can actually drop out from the case. is it possible to get a replacement? Thanks

    Answer : [Re] Inquiry related return and exchange from the****

    Dear Customer,
    Please send a picture of the front after wearing the case. And please send me a picture that shows that the case does not fit. Thanks.

    Question : [Re] Inquiry related return and exchange from the****

    Please see attached. There is a gap after wearing the case. The photo i attached earlier clearly shows that the case does not fit as the case fits very loosely on my phone and the phone is dropping out of the case. Thanks

    Answer : [Re] Inquiry related return and exchange from the****

    Hi Customer,
    Sorry. Please take a picture of the model name on the top left of the package and send it to us. And can you tell me your cell phone model number? Sorry for the inconvenience. Thanks.

    Question : [Re] Inquiry related return and exchange from the****

    Please see attached. My phone model is samsung s8. Thanks

+View all Notice, FAQ, Q&A >>
IP Nano Bumper Case★Galaxy Note 8/S8/Plus/S7/Edge/iPhone 7/Plus/J7 Prime/A5/A7/2017/V20/G5/G6
IP Nano Bumper Case★Galaxy Note 8/S8/Plus/S7/Edge/iPhone 7/Plus/J7 Prime/A5/A7/2017/V20/G5/G6
Item Q&A
  • Question : Inquiry for the item from ire****Mar 02, 2019

    Hi,mine phone is Samsung galaxy A5 2017,may I know for the cover I should choose as per your option under the same model as per mine? Thanks

    Answer : [Re] Inquiry for the item from ire****

    Hi Customer,
    Cell phone casing is produced to fit each model. Thanks.

    Question : [Re] Inquiry for the item from ire****

    Thanks for the info

  • Question : the arrival of goodsJun 23, 2016

    Hi,
    I Just purchased one now. May i know how long will the delivery arrive?


    Thanks and regards,
    yong teck

    Answer : [Re] the arrival of goods

    Today we sent the goods you ordered.
    Shipping Tracking is available soon.
    “ Qxpress ” It takes 2~3 working days in usual.
    Sometimes it takes more.
    Try more detail shipment tracking.
    Thank you.

Doori Cherry Blosssom Glitter Case★GalaxyS9/S8/Plus/iPhone X/8/7/6/Plus/Note8/5/A8/2018/J7/Prime/Pro
Doori Cherry Blosssom Glitter Case★GalaxyS9/S8/Plus/iPhone X/8/7/6/Plus/Note8/5/A8/2018/J7/Prime/Pro
Item Q&A
  • Question : Inquiry for the item from xxb****Mar 06, 2019

    Hihi, is small bloosom available for note 9?

    Answer : [Re] Inquiry for the item from xxb****

    Hi Customer,
    Sorry. Doori Cherry Blossom Glitter Case is made only for iPhone series. Thanks.

Phone joy Rear Camera 9H Tempered Glass★Galaxy S9/S8/Plus/Note 8/iPhone X/8/7/6/Plus Camera Protect
Phone joy Rear Camera 9H Tempered Glass★Galaxy S9/S8/Plus/Note 8/iPhone X/8/7/6/Plus Camera Protect
Item Q&A
  • Question : Inquiry related cancel and refund from 236****Mar 05, 2019

    Bought camera tempered glass for iPhone 7. It fell off within 10mins of attaching it.

    Answer : [Re] Inquiry related cancel and refund from 236****

    Hi Customer,
    Camera glass film may initially have poor adhesion. However, it is firmly attached by the cell phone column while using it. Thanks.

    Question : [Re] Inquiry related cancel and refund from 236****

    I tried 4 times. It is not sticking. Please refund.

    Answer : [Re] Inquiry related cancel and refund from 236****

    If there is foreign substance on the adhesive part, it will not adhere well to the camera because it has low adhesive strength. There is no exchange or refund for this reason. Please be noted this. Thanks.

  • Question : Inquiry from tzm****Sep 23, 2018

  • Question : Do you have Samsung Galaxy Note 9 Rear Camera Tempered Glass?Aug 21, 2018

    Does the Note 8 Tempered Glass fit the Note 9 Rear Camera?

    Answer : [Re] Do you have Samsung Galaxy Note 9 Rear Camera Tempered Glass?

    Dear Customer
    Thank you for using.
    Galaxy Note 8 and Galaxy Note 9 cameras are different.
    Galaxy Note 9 is not yet available for purchase.
    We'll update soon.
    Thank you.

  • Question : Inquiry related delivery from ngo****Jul 30, 2018

    Hi Seller

    I made an inquiry to you on 27 Jul 18 with no reply from you yet.

    My order no is 267679632

    I ordered and paid for 2 pieces of iPhone X rear camera tempered glass but the postage delivered only consists of 1 piece.

    Could you check and get back to me?

    Answer : [Re] Inquiry related delivery from ngo****

    Hi customer,
    I'm so sorry. It looks like we made a mistake. We will send you the missing item. Sorry for the inconvenience. Thanks.

    Question : [Re] Inquiry related delivery from ngo****

    Hi Seller

    I have not receive the item. Have you send out the item?

    Answer : [Re] Inquiry related delivery from ngo****

    Hi Customer,
    I'm so sorry. I forgot to send you this product again because of many work. Please understand. I will definitely send you this product today. Sorry for the inconvenience. Thanks.

  • Question : Wrong purchaseAug 01, 2018

+View all Notice, FAQ, Q&A >>
[1+1][3M Nexcare] = 76ea/88ea/114ea/26ea+Case★Blemish Clear Cover Acne Patch/Face Mask/Truble/pimple
[1+1][3M Nexcare] = 76ea/88ea/114ea/26ea+Case★Blemish Clear Cover Acne Patch/Face Mask/Truble/pimple
Item Q&A
  • Question : Inquiry for the item from fav****Mar 05, 2019

    Is the item one for one for all products

    Answer : [Re] Inquiry for the item from fav****

    Hi Customer,
    I do not understand your question. What does it mean?

  • Question : Inquiry for the item from fav****Mar 05, 2019

    Is the item one for one for all products

    Answer : [Re] Inquiry for the item from fav****

    Hi Customer,
    I do not understand your question. What does it mean?

  • Question : Inquiry for the item from fel****Feb 23, 2019

    Hi
    Where is the shop coupon as listed?

    Answer : [Re] Inquiry for the item from fel****

    Hi Customer,
    Coupon was reissued. Thanks.

  • Question : Inquiry for the item from fel****Feb 21, 2019

    If I buy item 88 pcs, will I get 2 boxes of 88pcs as it indicate 1+1?

    Answer : [Re] Inquiry for the item from fel****

    Hi Customer,
    3M Blemish Clear Cover Acne Patch 88 sheets consist of Circle 8mm X 72 sheets and Circle 12mm X 16 sheets.
    Circle 8mm X 72 sheets - 1Set + Circle 12mm X 16 sheets - 1Set = 1+1
    Please be noted this. Thanks.

  • Question : Inquiry for the item from chl****Feb 07, 2019

    Hi! For the 1+1 deal, if I buy 1 pack of 114 piece patch ($18.90) do I get 228 pieces in total? Thanks

    Answer : [Re] Inquiry for the item from chl****

    Hi Customer,
    3M Blemish Clear Cover Acne Patch 114 sheets consist of Circle 8mm X 90 sheets and Circle 12mm X 24 sheets.
    Circle 8mm X 90 sheets - 1Set + Circle 12mm X 24 sheets - 1Set = 1+1
    Please be noted this. Thanks.

+View all Notice, FAQ, Q&A >>
[Q-commerce] ★Swisswin Mate Wallet Diary Case/ Galaxy Note 8/S8/S7/Edge/J7 Prime/ iPhone X/8/7 Case
[Q-commerce] ★Swisswin Mate Wallet Diary Case/ Galaxy Note 8/S8/S7/Edge/J7 Prime/ iPhone X/8/7 Case
Item Q&A
  • Question : Inquiry for the item from 233****Mar 03, 2019

[Q-commerce]★Shiro and Maro Wireless Mouse/ Silent Comfort/ Noiseless Mouse/ 2.4GHz/ Power Saving
[Q-commerce]★Shiro and Maro Wireless Mouse/ Silent Comfort/ Noiseless Mouse/ 2.4GHz/ Power Saving
Item Q&A
  • Question : Inquiry for the item from fio****Feb 28, 2019

    Hi! May I know how does item 5 look like?

    Answer : [Re] Inquiry for the item from fio****

    Hi Customer,
    Please check the image attached. Thanks.

  • Question : Inquiry for the item from blu****Dec 22, 2018

    what design is 5. annoying shiva?

    Answer : [Re] Inquiry for the item from blu****

    Hi Customer,
    Sorry. This product page can not be modified at this time. Please check the image attached. Thanks.

  • Question : WIRELESS MOUSEAug 16, 2018

    HI,
    WHERE IS THE RECEIVER, MY BOX INSIDE DONT HAVE?

    Answer : [Re] WIRELESS MOUSE

    Hi Customer,
    The shipment date on your status it's the date we ship out. Singpost normal mail can not know the exact delivery date. Singpost normal mail is fast it takes at 5-7 Business days. But late it will takes more than 3 weeks Business days. And it can sometimes take longer. Please wait. Thanks.

    ※ Please check your mailbox around that time. Also, please check your shipping address again Qoo10 site.

[Q-commerce]★ACRO i8 mini★Twins Wireles Earphone Mini Bluetooth V4.2 Earbuds Stereo Headset
[Q-commerce]★ACRO i8 mini★Twins Wireles Earphone Mini Bluetooth V4.2 Earbuds Stereo Headset
Item Q&A
  • Question : Inquiry for the item from Dog****Feb 26, 2019

    Hi

    How long is the playing time when its fully charged?

    Answer : [Re] Inquiry for the item from Dog****

    Hi Customer,
    It can be used for about 3 ~ 4 hours in single mode and about 2 ~ 3 hours in dual mode. Thanks.

[Q-commerce]★100% Genuine★Samsung Stylus Bluetooth S pen/Galaxy Note 9★Samsung Original S pen
[Q-commerce]★100% Genuine★Samsung Stylus Bluetooth S pen/Galaxy Note 9★Samsung Original S pen
Item Q&A
  • Question : Inquiry related delivery from xev****Feb 19, 2019

    Hi. Is it possible to pick up at your store? Opening hours?

    Answer : [Re] Inquiry related delivery from xev****

    Hi Customer,
    We work from 9:30 am to 7 pm. Weekends and public holidays are closed. When will you visit our office?

    Question : [Re] Inquiry related delivery from xev****

    Is it possible today around 6pm? Do I still have to pay for the shipping?
    IBy the way, is this original Samsung S Pen or just OEM? Any warranty by Samsung itself?

    Answer : [Re] Inquiry related delivery from xev****

    Hi Customer,
    We receive goods from airmail in Korea every day. Therefore, after ordering the goods from Qoo10 first, you have to visit our office two days after the day of ordering. And the product is genuine Samsung. Please order items first and reply again. Thanks.

    Question : [Re] Inquiry related delivery from xev****

    Done. Order# 290517965.
    Pls confirm when can collect.

    Answer : [Re] Inquiry related delivery from xev****

    Any update?

    Question : [Re] Inquiry related delivery from xev****

    Hi Customer,
    Sorry. The Lavender color you ordered is out of stock. Once the order is confirmed daily, we buy merchandise from the store and send it to the customer. Therefore, we will know later whether the item is out of stock. Please understand. Lavender color will be in stock next Monday. Can you visit our office next Wednesday?

    Answer : [Re] Inquiry related delivery from xev****

    Sorry, but if stock in on Monday, why need to wait till Wednesday? Do I get a refund of the postage fee?

    Question : [Re] Inquiry related delivery from xev****

    Korean headquarters sends items by airline on Monday. However, you may need to visit after Wednesday because the flight may be delayed.

    Answer : [Re] Inquiry related delivery from xev****

    Pls SMS me once ready for collection.

    Question : [Re] Inquiry related delivery from xev****

    Hi Customer,
    I apologize for the late reply. Items have not arrived in Korea. Black and lavender colors are sold out. The item was scheduled to be restocked, but it was not restocked. Currently, only brown and blue colors are in stock. Maybe I should cancel your order. I'm so sorry.

    Answer : [Re] Inquiry related delivery from xev****

    How do you refund the full amount?

    Question : [Re] Inquiry related delivery from xev****

    Hi Customer,
    Your order has been canceled. Thanks.

[Q-commerce] ★Waterproof Bags★Made in Korea★Aquapack/ Swimming pouch/iPhone 8/7/Plus/S8/S7/Note8
[Q-commerce] ★Waterproof Bags★Made in Korea★Aquapack/ Swimming pouch/iPhone 8/7/Plus/S8/S7/Note8
Item Q&A
  • Question : Inquiry for the item from nok****Feb 25, 2019

    Which case sgould i select for the pink blue aqua case? Thanks

    Answer : [Re] Inquiry for the item from nok****

    Hi Customer,
    Select Waterproof-Blue and Waterproof-Pink to purchase. Thanks.

  • Question : Inquiry related return and exchange from jar****Jan 01, 2019

    Hi, item arrived broken. Pls issue me refund.

    Answer : [Re] Inquiry related return and exchange from jar****

    Hi Customer,
    It is not broken. Please put the mobile phone in the waterproof case and use the separated pieces combine.

  • Question : Inquiry for the item from 236****Dec 18, 2018

    Hi,

    Can the Swiss-Waterproof-Black fit Google Pixel XL 6.22 inches?

    Answer : [Re] Inquiry for the item from 236****

    Hi Customer.
    I tried it on the 6.3 inch Samsung Note 8 and it was available. Please refer to the size listed on the product page, please purchase. Thanks.

  • Question : Inquiry for the item from yan****Sep 13, 2018

  • Question : Inquiry from chi****Aug 22, 2018

    Can i used this for swimming? Cos i need to track laps in the pool using hp

    Answer : [Re] Inquiry from chi****

    Hi Customer,
    Yes. Can be used while swimming. Please be sure to test the waterproof before use. Thanks.

+View all Notice, FAQ, Q&A >>
[Q-commerce]Gold Glass Tempered Film/GalaxyS9/S8/Plus/Note 8/iPhone7/6/Plus/S7/Edge/A5/A7/2016/7/V20
[Q-commerce]Gold Glass Tempered Film/GalaxyS9/S8/Plus/Note 8/iPhone7/6/Plus/S7/Edge/A5/A7/2016/7/V20
Item Q&A
  • Question : Inquiry related cancel and refund from 851****Feb 23, 2019

    Hi,
    I received a defective product.pls refund my money.

    Answer : [Re] Inquiry related cancel and refund from 851****

    Hi Customer,
    Could you show me the item you get?

    Question : [Re] Inquiry related cancel and refund from 851****

    I contacted you so many days.there is refund at all.

    Answer : [Re] Inquiry related cancel and refund from 851****

    Can you track back our chat history

    Question : [Re] Inquiry related cancel and refund from 851****

    Totally wasting my time again &again

    Answer : [Re] Inquiry related cancel and refund from 851****

    Please refund my money back

    Question : [Re] Inquiry related cancel and refund from 851****

    Could you send me a picture of the back of your cell phone?

  • Question : Inquiry for the item from ali****Mar 18, 2018

  • Question : My orderFeb 22, 2018

    Hi when can i get my order?

    Answer : [Re] My order

    Dear Customer
    The item was shipped immediately.
    After confirming the status,
    I will request a fast delivery.

    Thank you.

    Question : [Re] My order

    Thanks for the fast reply :)

    Answer : [Re] My order

    Hi Customer,
    We hope that your orders goods arrive quickly to you. Thanks.

  • Question : Cloud Curved Tempered GlassJan 20, 2018

    Does the adhesive cover the entire underside of the glass?

    Answer : [Re] Cloud Curved Tempered Glass

    Hi Customer,
    Cloud Curved Tempered Glass has an adhesion on the edge only. Please be noted this. Thanks.

    Question : [Re] Cloud Curved Tempered Glass

    How about the JK 3D Curved Tempered Glass?

    Answer : [Re] Cloud Curved Tempered Glass

    Hi Customer,
    What cellphone model do you want to buy?

    Question : [Re] Cloud Curved Tempered Glass

    Samsung note 8.

    Answer : [Re] Cloud Curved Tempered Glass

    JK 3D Curved Tempered Glass does not have a Samsung note 8 model.

    Question : [Re] Cloud Curved Tempered Glass

    What does Galaxy Note 8 in your listing refer to?

    Answer : [Re] Cloud Curved Tempered Glass

    That's because each product has a different manufacturer.

    Question : [Re] Cloud Curved Tempered Glass

    there's an option of JK 3D Curved Tempered Glass for Galaxy Note 8 in your listing.

    Answer : [Re] Cloud Curved Tempered Glass

    Hi Customer,
    Sorry. I was mistaken. JK 3D Curved Tempered Glass is made of Samsung notebook 8 models. And JK 3D Curved Tempered Glass also has an adhesion to the edge part. Thanks.

  • Question : Inquiry for the item from jes****May 27, 2017

+View all Notice, FAQ, Q&A >>
[Q-commerce] araree USB C Type 2 in 1 Cable/Gender/Charger★Data transmission★Galaxy S8/Plus/LG G6
[Q-commerce] araree USB C Type 2 in 1 Cable/Gender/Charger★Data transmission★Galaxy S8/Plus/LG G6
Item Q&A
  • Question : Inquiry related cancel and refund from rox****Feb 25, 2019

    Hi Customer,
    Sorry. Goods you ordered has stopped production at the manufacturer. I think I'll have to change to another case or cancel my order. We look forward to your prompt reply. Sorry for the inconvenience. Thanks.
    -------------------

    Got the above email notification. Can you please refund? Thanks!

    Answer : [Re] Inquiry related cancel and refund from rox****

    Hi Customer,
    OK. We will cancel your order. Sorry for the inconvenience. Thanks.

  • Question : USB-C does not workMay 24, 2017

  • Question : Inquiry for the item from ale****May 22, 2017

    Hi any warranty for your 2in1 cable?

    Answer : [Re] Inquiry for the item from ale****

    Hi Customer,
    The data cable is a consumable item, so there is no warranty period. Thanks.

    Question : [Re] Inquiry for the item from ale****

    Can i use the cable to transfer data n file between hp n computer? Huawei p10 plus able? Thx.

    Answer : [Re] Inquiry for the item from ale****

    Hi Customer,
    Yes. Data transfer is available and the Huawei p10 plus model is also available. Thanks.

    Question : [Re] Inquiry for the item from ale****

    Thanks. I will buy soon.

    Answer : [Re] Inquiry for the item from ale****

    Thank you for interest in our products.

  • Question : S8Apr 30, 2017

    which is suitable for s8+?

    Answer : [Re] S8

    Hi Customer,
    Yes. Suitable for Samsung S8 Plus. Thank you for interest in our products.

HelloKitty Friends Case Collection★iPhone X/XS/XR/Max/8/7/Plus/Galaxy Note9/S9/S8/Plus/J7 Prime
HelloKitty Friends Case Collection★iPhone X/XS/XR/Max/8/7/Plus/Galaxy Note9/S9/S8/Plus/J7 Prime
Item Q&A
  • Question : Inquiry for the item from eun****Feb 24, 2019

  • Question : Inquiry for the item from sml****Dec 26, 2018

    I am interested to get this hello kitty casing as attached photo for my Samsung Note 9 handphone. Please advise any holes on the casing to hang charm and got any hello kitty screen protector?

    Answer : [Re] Inquiry for the item from sml****

    Hi Customer,
    Cell phone casing is Made to fit to each model. We do not have Hello Kitty screen protector. Thanks.

  • Question : Inquiry for the item from jke****May 11, 2018

  • Question : Circle Friends hp case for Note 4Apr 28, 2018

    Hi Team
    Do you have any circle freinds hp case (Type A & F) for samsung note 4?
    Thanks

    Answer : [Re] Circle Friends hp case for Note 4

    Hi Customer,
    The Hello Kitty Circle Jelly Case is made a Galaxy Note 4 model. However, at this time, you can not edit your selection options on this product page. If you buy another model and let me know, I will send it out as a Note 4 model. Please let me know when you buy the item. Thanks.

  • Question : Inquiry for the item from ser****Apr 26, 2018

    Hi
    Any more circle friends design for Samsung Note 4?
    Thanka.

    Answer : [Re] Inquiry for the item from ser****

    Hi Customer,
    The Hello Kitty Circle Jelly Case is made a Galaxy Note 4 model. However, at this time, you can not edit your selection options on this product page. If you buy another model and let me know, I will send it out as a Note 4 model. Please let me know when you buy the item. Thanks.

+View all Notice, FAQ, Q&A >>
Hion 3D Curved Tempered Glass★NEW! Galaxy Note 9/8/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/A8/2018/G7
Hion 3D Curved Tempered Glass★NEW! Galaxy Note 9/8/S9/S8/Plus/iPhoneX/8/7/6/Plus/S7/Edge/A8/2018/G7
Item Q&A
  • Question : Inquiry for the item from sia****Feb 22, 2019

    What is the difference between Hion and Cloud ?

    Answer : [Re] Inquiry for the item from sia****

    Hi Customer,
    Both products have the same manufacturing process and technology, only the manufacturer is different. Options # 1 and # 2 are made in sizes that do not pop up when the reinforced glass film and case are worn together. Option 3 is designed to cover the entire screen. Please refer to the product page image. Thanks.

  • Question : Inquiry for the item from zhe****Jan 25, 2019

  • Question : Inquiry for the item from sha****Jan 12, 2019

  • Question : Full stick-on tempered glass for S9 plusSep 18, 2018

    Hi, I would like to buy S9 plus tempered glass. Which model has a full stick-on? I don't want those that only stick on the sides. Thank you.

    Answer : [Re] Full stick-on tempered glass for S9 plus

    Hi Customer,
    For Galaxy S9 Plus models, only the ZENITH 3D Forming Full Cover Film is sticky in its entire screen. However, ZENITH 3D Forming Full Cover Film is not a tempered glass film. Please refer to product page description. Thanks.

  • Question : Inquiry for the item from cha****Jul 08, 2018

    Hi, i am using s7 edge using verus damda case (similar to spigen damda). Which model of the glass can be compatible with the case? Thanks

    Answer : [Re] Inquiry for the item from cha****

    Hi Customer,
    Options 1 and 2 are made in a case-friendly size. Please refer to the product page and purchase. Thanks.

+View all Notice, FAQ, Q&A >>
[1DAY SUPER SALE!]★Rearth Ringke Case★iPhoneXS/MAX/XR/8/7/6/Plus/Note 9/8/S9/S8/Plus/S7/Edge/A8/2018
[1DAY SUPER SALE!]★Rearth Ringke Case★iPhoneXS/MAX/XR/8/7/6/Plus/Note 9/8/S9/S8/Plus/S7/Edge/A8/2018
Item Q&A
  • Question : Inquiry related delivery from koo****Feb 20, 2019

    Hi, please advise the status for my shipment? Why can’t I track the shipment by the tracking number you had provided?

    Answer : [Re] Inquiry related delivery from koo****

    Hi Customer,
    You are confirmed to have received the goods on today. If you have not received the item yet, please reply again. Thanks.

  • Question : Inquiry for the item from Wan****Jan 05, 2019

    Hi. Do u carry Ringke fushion X case for Samsung Galaxy A7 2018?

    Answer : [Re] Inquiry for the item from Wan****

    Hi Customer,
    Please connect to this link. Thanks.
    https://www.qoo10.sg/g/644764545

  • Question : Inquiry for the item from yuy****Jan 04, 2019

    Hi, can I confirm if rankle fusion , the charging part ( at the bottom ), is it converted as well ??

    Also, what colour are available ? Thank you.

    Answer : [Re] Inquiry for the item from yuy****

    Hi Customer,
    Cell phone casing is Made to fit to each model. What is your cell phone model?

  • Question : Inquiry for the item from shi****Jan 03, 2019

    Hi, I have no idea why I can’t use the 30% off coupon.

    Answer : [Re] Inquiry for the item from shi****

    Hi Customer,
    Sorry. Please inquire Qoo10 about the use of coupon. Thanks.

    Call Us (65-6500-4440)
    Available Time Week day
    09:00~12:00 13:00~18:00

    Customer Service: Ask a Question
    Partnership: qoo10@qoo10.sg

  • Question : Inquiry for the item from sma****Dec 26, 2018

    Hi, for ringle onyx series, can iphone 7/7s cover be used with iphone 6/6s? Thanks

    Answer : [Re] Inquiry for the item from sma****

    Hi Customer,
    No. The iPhone 6 and iPhone 7 models are different models and incompatible. Please be noted this. Thanks.

+View all Notice, FAQ, Q&A >>
[Q-commerce]★Capule Flip Hard Case★iPhone X/XS/XR/Max/8/7/Plus/Galaxy Note 9/8/S9/S8/Plus/J7 Prime
[Q-commerce]★Capule Flip Hard Case★iPhone X/XS/XR/Max/8/7/Plus/Galaxy Note 9/8/S9/S8/Plus/J7 Prime
Item Q&A
  • Question : Inquiry related cancel and refund from mel****Feb 19, 2019

    I placed order on 14 Feb for 2 casing until now you haven send ! Email you also never reply ... can you just refund me !

    Answer : [Re] Inquiry related cancel and refund from mel****

    Hi Customer,
    Sorry. Your order has been canceled. Thanks.

  • Question : Inquiry for the item from iri****Feb 17, 2019

  • Question : Inquiry for the item from sha****Nov 23, 2018

    Is this flip cover with magnet or loose type?
    Show pic.thanks

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer
    Thank you for using.
    The product you inquired is the Flip type case, there is no magnet.
    Thank you.

★PRAHA Diary Case★GalaxyNote 9/S9/S8/Plus/S7/Edge/J7Prime/iPhoneX/8/7/6/Plus/A5/A7/2017/A8 2018/G6
★PRAHA Diary Case★GalaxyNote 9/S9/S8/Plus/S7/Edge/J7Prime/iPhoneX/8/7/6/Plus/A5/A7/2017/A8 2018/G6
Item Q&A
  • Question : Inquiry for the item from ask****Feb 18, 2019

  • Question : Inquiry for the item from wen****Feb 10, 2018

    Hi Seller,
    Can the CREX diary case fit into iPhone 8 plus?
    Thanks.

    Answer : [Re] Inquiry for the item from wen****

    Hi Customer,
    Yes. IPhone 7 Plus and iPhone 8 Plus are compatible with each other. So use the same case and screen protective film. This information is posted on the notice at the top of the product page. Thanks.

  • Question : Inquiry for the item from eri****Jan 18, 2018

    Hi

    Do u have any for j7 plus?

    Answer : [Re] Inquiry for the item from eri****

    Hi Customer,
    Sorry. We don't have cases for Samsung J7 Plus models. Thanks.

  • Question : Inquiry for the item from jin****Aug 09, 2017

    Galaxy note 3 case red color stock available? Is it new stock or old stock?

    Answer : [Re] Inquiry for the item from jin****

    Hi Customer,
    Sorry. The Birkin diary was stopped production at the manufacturer. We modified the product page. Thanks.

[Super Power Sale]★GalaxyS9/S8/Plus/iPhoneX/8/7/6/Plus/Galaxy Note8/5/S7/Edge/J7Prime/A8/2018 Casing
[Super Power Sale]★GalaxyS9/S8/Plus/iPhoneX/8/7/6/Plus/Galaxy Note8/5/S7/Edge/J7Prime/A8/2018 Casing
Item Q&A
  • Question : Inquiry for the item from ask****Feb 18, 2019

  • Question : Inquiry related delivery from eny****Jan 20, 2019

  • Question : Inquiry for the item from yon****Sep 09, 2018

    Hello! May I know the weight of the only one phone case and the moon flip case please? Thanks!

    Answer : [Re] Inquiry for the item from yon****

    Hi Customer,
    The weight of the case varies from cell phone model to model. The weight of the flip-cover is not that heavy. Thanks.

  • Question : Item spoiledSep 02, 2018

    Hi,

    I have sent a request for exchange/ refund a few days ago but there was no reply. I ordered for a samsung S7 edge but the screen cover does not have the edge. It does not even provide much cover. Also there is a big crack on the screen. Pls reply.
    Order no 270814494

    Answer : [Re] Item spoiled

    look at the screen cover. Even though the package write curvy border glass membrane. Clearly it is not.

    Question : [Re] Item spoiled

    Hi Customer,
    GALAXY S7 / S7 EDGE / S6 EDGE / S6 EDGE PLUS was designed screen edge as a curved. Tempered glass film is a glass material, so it does not curved. So it will be made in a size that does not pop up when attached to the screen. So LCD protective film is designed to only flat part protect. All 4 Model film sizes was manufactured to be protected only flat parts. (Oleophobic film, LCD Protection film, Anti-finger film, Tempered glass film) This information announced the top of the product page. We will send it back to Tempered Glass Film. Please dispose of damaged products. Sorry for the inconvenience. Thanks.

    Answer : [Re] Item spoiled

    Hi, is there an item that cover the edge? like protective film? to be honest, i will not be using the replacement even if you resend it because it does not protect the edge at all. I will be buying from another source. Can I request for refund instead?

    Question : [Re] Item spoiled

    Hi Customer,
    We will refund the amount money of tempered glass. However, we can not process your refund due to your exchange request. First, please withdraw your exchange request. Thanks.

    Answer : [Re] Item spoiled

    ok withdrawn. thanks

    Question : [Re] Item spoiled

    Hi Customer,
    I refunded the amount of tempered glass to your Q-money. Please check My qoo10. Thanks.

  • Question : Inquiry for the item from jen****Aug 19, 2018

    1) the sky slide can protect the edge for s8 plus?
    2) do you have any slim flip cover with card slots for s8+

    Answer : [Re] Inquiry for the item from jen****

    Hi Customer,
    01) Yes. Protect the edges.
    02) I recommend options 15 and 16.
    Thanks.

+View all Notice, FAQ, Q&A >>
[Super Sale]★Release!★iPhone XS/X/8/7/6/Plus/Galaxy Note 9/8/5/S9/S8/Plus/S7/Edge/J7/Prime/A8/2018
[Super Sale]★Release!★iPhone XS/X/8/7/6/Plus/Galaxy Note 9/8/5/S9/S8/Plus/S7/Edge/J7/Prime/A8/2018
Item Q&A
  • Question : Inquiry for the item from ask****Feb 18, 2019

  • Question : Inquiry for the item from lit****Feb 18, 2019

    Hi seller I want to buy the mercury Milano diary series. I have a Samsung j7 core. Which model can I choose? Thanks

    Answer : [Re] Inquiry for the item from lit****

    Hi Customer,
    Sorry. We don't have cases for Samsung J7 core model. Thanks.

  • Question : Inquiry for the item from sam****Feb 14, 2019

  • Question : Inquiry for the item from saf****Feb 10, 2019

    Can i still use Full Cover Jelly (the front & back clear case) on note 9 if I already installed tempered glass?

    Answer : [Re] Inquiry for the item from saf****

    Hi Customer,
    Full Cover Jelly must remove and install all screen protective film. Otherwise, the screen will not touch well. Thanks.

  • Question : Inquiry for the item from guc****Feb 08, 2019

+View all Notice, FAQ, Q&A >>
[Q-commerce]★Cloud UV Full Adhesive Full Cover Glass★iPhone X/XS/XR/Max/Galaxy Note 9/8/S9/S8 Plus
[Q-commerce]★Cloud UV Full Adhesive Full Cover Glass★iPhone X/XS/XR/Max/Galaxy Note 9/8/S9/S8 Plus
Item Q&A
  • Question : Inquiry for the item from tlh****Feb 17, 2019

    If next time I were to remove the protector, will it affect my screen? How to remove it?

    Answer : [Re] Inquiry for the item from tlh****

    Hi Customer
    It does not affect the screen. Remove the film by lifting it with your hand. Thanks.