Q&A board

Q & A Lists
Item Question & Answer
[NESTLÉ] Nescafe/ Milo Promo Packs - FREE GIFT + UP TO 50% OFF EXTRA
[NESTLÉ] Nescafe/ Milo Promo Packs - FREE GIFT + UP TO 50% OFF EXTRA
Item Q&A
  • Question : Inquiry for the item from chu****Mar 25, 2019

  • Question : Inquiry for the item from chu****Mar 25, 2019

  • Question : Inquiry for the item from chu****Mar 25, 2019

  • Question : Inquiry for the item from hod****Mar 25, 2019

  • Question : Inquiry for the item from nor****Mar 19, 2019

+View all Notice, FAQ, Q&A >>
RB - 2 x Vanish powder 3kg - Removes up to 100 stains in first wash!
RB - 2 x Vanish powder 3kg - Removes up to 100 stains in first wash!
Item Q&A
  • Question : Inquiry for the item from Kim****Mar 25, 2019

  • Question : Inquiry for the item from tan****Jan 20, 2019

  • Question : Inquiry for the item from sha****Dec 29, 2018

    Hi,

    The 1st picture in your ad shows Napisan Oxi Action x 2 + Thirsty Hippon 8s. So are we getting 2 qty of the Vanish 3kg and 8 qty of Thirsty Hippo (plus free weighing scale)? Pls clarify.

    Thanks.

    Answer : [Re] Inquiry for the item from sha****

    Dea Customer, yes, you'll receive Vanish powder 3kg + Thirsty Hippo 600ml x 8 and a free weighing scale, whili stocks last. Thank you! QooLife Team

  • Question : Inquiry for the item from ahh****Dec 26, 2018

    In the promo state 2x vanish but im only able to see it stated one when im selecting the item

    Pls advise

    Answer : [Re] Inquiry for the item from ahh****

    Dear customer,
    Your stocks are currently at our warehouse. Please allow some time for our logistical staffs to sort them out.
    We will deliver them as soon as possible. Thank you for supporting Qoolife!

  • Question : Inquiry for the item from Ndp****Nov 30, 2018

+View all Notice, FAQ, Q&A >>
[Enfagrow A+] STAGE 3/4 360DHA+ BG 1.95KG Official SG Stocks
[Enfagrow A+] STAGE 3/4 360DHA+ BG 1.95KG Official SG Stocks
Item Q&A
  • Question : Inquiry for the item from yiy****Mar 25, 2019

  • Question : Inquiry for the item from ope****Mar 24, 2019

    Hi are the Skip Hop bags sold out already? It doesn't appear under the free gift drop down list.

    Answer : [Re] Inquiry for the item from ope****

    Dear Customer, the Skip Hop bags are still available but going fast! Kindly place your orders soon. Thank you! QooLife Team

  • Question : Inquiry for the item from yiy****Mar 23, 2019

  • Question : Inquiry for the item from chr****Mar 23, 2019

  • Question : Inquiry related delivery from sim****Mar 20, 2019

    Order No. 291930898 to Order No. 291930901
    When will this be delivered? Thanks.

    Answer : [Re] Inquiry related delivery from sim****

    Order on 17 March 2019:
    Order No. 291930898 to Order No. 291930901
    When will this be delivered? Thanks.

    Question : [Re] Inquiry related delivery from sim****

    Order on 17 March 2019:
    Order No. 291930898 to Order No. 291930901
    Desired Delivery Date is 20 March 2019
    When will it be delivered???

    Answer : [Re] Inquiry related delivery from sim****

    Dear customer, apologies as the delay is due to the other items in your cart. The stocks for enfagrow milk powder is available. Please allow some time for the other items to arrive. We will ship them out to you as soon as we receive them. Thank you for supporting Qoolife!

+View all Notice, FAQ, Q&A >>
[FRISO] Gold 3/4 1.8kg Sachet box (10s) | Made in Netherlands for SG | Official Friso
[FRISO] Gold 3/4 1.8kg Sachet box (10s) | Made in Netherlands for SG | Official Friso
Item Q&A
  • Question : Inquiry for the item from joy****Mar 23, 2019

    Hi seller,
    Can you advise the expiry date?

    Answer : [Re] Inquiry for the item from joy****

    Hi seller,

    Planning to buy these for travelling.. Able to advise the expiry date?

[NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk  | Bundle of 6
[NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk | Bundle of 6
Item Q&A
  • Question : Inquiry for the item from tan****Mar 05, 2019

  • Question : Inquiry for the item from foo****Mar 24, 2019

  • Question : Inquiry for the item from teo****Mar 24, 2019

  • Question : Inquiry for the item from sha****Mar 23, 2019

  • Question : Inquiry for the item from jea****Mar 22, 2019

+View all Notice, FAQ, Q&A >>
Kimberly Clark CARTON SALE: Huggies Platinum Pull-up Pants *USE CART COUPON*
Kimberly Clark CARTON SALE: Huggies Platinum Pull-up Pants *USE CART COUPON*
Item Q&A
  • Question : Inquiry for the item from gds****Mar 24, 2019

    hello, I cannot cart 2x carton of XXL pants. is there not enough stock?

    Answer : [Re] Inquiry for the item from gds****

    Hello, there sld be no issue as we have ample stocks.

    Question : [Re] Inquiry for the item from gds****

    it says error, can you pls check it out? thank you!

  • Question : Inquiry for the item from may****Mar 21, 2019

  • Question : Inquiry for the item from noo****Mar 18, 2019

  • Question : Inquiry for the item from mal****Mar 11, 2019

    Hi will the goose pad still in stock again?

    Answer : [Re] Inquiry for the item from mal****

    It is oos.

  • Question : Inquiry for the item from Che****Mar 11, 2019

+View all Notice, FAQ, Q&A >>
[Unicharm] FREE 1 PACK!!! OFFICIAL MAMYPOKO | Extra Dry Skin Tape/Pant range | Carton deal!
[Unicharm] FREE 1 PACK!!! OFFICIAL MAMYPOKO | Extra Dry Skin Tape/Pant range | Carton deal!
Item Q&A
  • Notice :Wetness Indicator !!!!Nov 11, 2016

  • FAQ :Country of OriginSep 20, 2016

  • Question : Inquiry related delivery from evi****Mar 25, 2019

    Hi Seller,
    May I know when will you be sending out my orders? I need it urgently. Running out of diapers!!!!
    Order no. 292678734 and 292678735

    Please advice

    Answer : [Re] Inquiry related delivery from evi****

    Dear Customer,

    Item is already in Pick and Pack.
    You should be able to receive it within these 2 days.

    Thanks
    QooLfie Team

    Question : [Re] Inquiry related delivery from evi****

    Can i received by tomorrow? My kids diapers can only last till tonight.
    Hope you can help!

  • Question : Inquiry for the item from goh****Mar 24, 2019

    Hi my order is partiall6 delivered without the diaper pants. Pls advise on delivery dates.

    Answer : [Re] Inquiry for the item from goh****

    My shipping number.
    SGP144019170.

    Q express informed me that the pants has been returned to you. Pls advise on delivery.

    Question : [Re] Inquiry for the item from goh****

    Dear Customer,

    Qxpress said that Item was all delivered.
    Will you be able to check again the items.

    We apologise for the inconvenience caused.
    QooLife Team

    Answer : [Re] Inquiry for the item from goh****

    Hi. I have checked. Physically did not received the pants. And Qxpress informed me that the oants has been retirned to you.

    Question : [Re] Inquiry for the item from goh****

    Dear Customer,

    We have reaarranged. You should be able to receive within these 2 days.

    Thanks
    QoLife Team

  • Question : Inquiry for the item from lit****Mar 22, 2019

    Hi, can I know when XL tape is restocking?

    Answer : [Re] Inquiry for the item from lit****

    Dear Customer,

    It is available for ordering now.

    Thanks
    QooLife Team

+View all Notice, FAQ, Q&A >>
[WYETH] S-26 Stage 1 Gold 400g/900g【New Launch!】
[WYETH] S-26 Stage 1 Gold 400g/900g【New Launch!】
Item Q&A
  • Question : Inquiry for the item from yun****Mar 25, 2019

    When is 900 gr will be come in stock ??

    Answer : [Re] Inquiry for the item from yun****

    Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife Team

  • Question : Inquiry for the item from yun****Mar 25, 2019

    When is 900 gr will be come in stock ??

    Answer : [Re] Inquiry for the item from yun****

    Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife Team

  • Question : Inquiry for the item from yas****Mar 20, 2019

  • Question : Inquiry for the item from the****Jan 06, 2019

    When will you have stock?

    Answer : [Re] Inquiry for the item from the****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. Thank you! QooLife Team

  • Question : Inquiry for the item from fas****Jan 05, 2019

    Hi there, can i know when will you restock 900g pls?

    Answer : [Re] Inquiry for the item from fas****

    Dear Customer, we have run out of stocks for the product that you ordered but the stocks are coming in soon. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[Enfagrow A+] [3 TINS] Enfagrow/Enfamil Stage 2/3/4/5 1.8kg [OFFICIAL MADE IN THE NETHERLANDS]
[Enfagrow A+] [3 TINS] Enfagrow/Enfamil Stage 2/3/4/5 1.8kg [OFFICIAL MADE IN THE NETHERLANDS]
Item Q&A
  • Question : Inquiry related delivery from tay****Mar 25, 2019

  • Question : Inquiry related delivery from sie****Mar 24, 2019

    I have not receive my item. Please check the status as it has been very long.

    Answer : [Re] Inquiry related delivery from sie****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry for the item from fio****Mar 21, 2019

    Hi, can i check my item status? It has been a weeek after ordered but the status still in requested. Thanks

    Answer : [Re] Inquiry for the item from fio****

    Dear customer,
    Your items are currently on delivery status. Please allow some time for them to arrive. Thank you for supporting Qoolife!

  • Question : Inquiry for the item from pam****Mar 18, 2019

    Is the free gift - skip hop bag still available for this purchase? Thanks.

    Answer : [Re] Inquiry for the item from pam****

    Dear customer, we have upgraded the free gifts. The skip hop bags are available with the single tins

  • Question : Inquiry for the item from viv****Mar 17, 2019

    What is the expiry date for stage 3?

    Answer : [Re] Inquiry for the item from viv****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

+View all Notice, FAQ, Q&A >>
[RB]【Bundle of 3 Vanish】Laundry Stain Remover Series | Stocks from Singapore
[RB]【Bundle of 3 Vanish】Laundry Stain Remover Series | Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from nas****Mar 25, 2019

  • Question : Inquiry for the item from jes****Feb 25, 2019

    Hi, I would like to place order for 6 vanish O2 however there is insufficient stock. May I check on when will there be restock?

    Thanks!

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer, there is a limit to the number of bottles per order that you can make. Currently, the limit is set to 3 bottles. Kindly place your orders soon. Thank you! QooLife Team

  • Question : Inquiry from ron****Dec 10, 2018

  • Question : Inquiry for the item from koi****Nov 16, 2018

    283066238
    This has NOT BEEN DELIVERED. But in your side, status has been changed to delivered. I only received the harpic toilet gel. Pls get back to me

    Answer : [Re] Inquiry for the item from koi****

    Dear Customer,

    We are sorry about it. Did you still not receive them? If not we will reship your items to you again.

    Question : [Re] Inquiry for the item from koi****

    Received. Tk u

    Answer : [Re] Inquiry for the item from koi****

    Dear Customer, thanks for notifying us and for supporting QooLife! QooLife Team

  • Question : Inquiry related delivery from kim****Nov 18, 2018

    Hi Seller,
    Can you advise what is the shipping status for 283053303+283053304? when can I expected to receive?
    Order was placed since 11th Nov, but it is still stated "ORDER REQUESTED" not update at all.
    Can you revert and update the status?
    Buyer

    Answer : [Re] Inquiry related delivery from kim****

    Dear Customer,

    Item is on delivery, we are sorry for the delay

+View all Notice, FAQ, Q&A >>
NESCAFE DOLCE GUSTO NDG Capsules Bundle of 5 *FRESH STOCKS* 1 DAY DELIVERY
NESCAFE DOLCE GUSTO NDG Capsules Bundle of 5 *FRESH STOCKS* 1 DAY DELIVERY
Item Q&A
  • Question : Inquiry for the item from sea****Mar 25, 2019

    Hi I am unable to apply the $5 Nescafe coupon , is it applicable for the Nescafe dolce gusto capsules?

    Answer : [Re] Inquiry for the item from sea****

    Hi, it is not applicable for NDG, thank u!

  • Question : Inquiry for the item from rai****Mar 19, 2019

  • Question : Inquiry for the item from aim****Mar 08, 2019

    When will there be more cafe Au Lait Intenso stock?

    Answer : [Re] Inquiry for the item from aim****

    Hello, pls reply

    Question : [Re] Inquiry for the item from aim****

    By the end of March :)

  • Question : Inquiry for the item from flo****Mar 13, 2019

  • Question : Inquiry for the item from jas****Mar 12, 2019

    Hi, not able to add just 1 box of Cafe Au Lait?

    Answer : [Re] Inquiry for the item from jas****

    Hi there, apologies, no, unless u purchase a 6th box.

    Question : [Re] Inquiry for the item from jas****

    hi, 6th box also unavailable.

    Answer : [Re] Inquiry for the item from jas****

    Hello, that cld mean that we do not have enough stocks. Apologies, it will be back in stock soon :)

+View all Notice, FAQ, Q&A >>
KAO Merries Diapers Tape/Pants from NB-XXL  Premium quality made in Japan - Official reseller
KAO Merries Diapers Tape/Pants from NB-XXL Premium quality made in Japan - Official reseller
Item Q&A
  • Question : Inquiry related delivery from 261****Mar 21, 2019

  • Question : Inquiry for the item from viv****Mar 23, 2019

  • Question : Inquiry for the item from che****Mar 13, 2019

    Can i find out why doesn’t the XXL size pants have the wetness indicator?

    Answer : [Re] Inquiry for the item from che****

    Dear Customer, can you kindly take a picture of this so that we can send it to the brand? Thank you! QooLife Team

    Question : [Re] Inquiry for the item from che****

    This

    Answer : [Re] Inquiry for the item from che****

    Dear Customer, can we have a picture showing the diapers without the wetness indicator? Thank you! QooLife Team

    Question : [Re] Inquiry for the item from che****

    Sorry for the bad quality

    Answer : [Re] Inquiry for the item from che****

    Dear Customer,

    We are investigating on this with the brand. Please do not throw the diaper first. We will get back to you asap.

  • Question : Inquiry from sha****Feb 22, 2019

    Hi, may I know how to apply the set discount (i.e. every $100 purchase, discount $20)?

    Answer : [Re] Inquiry from sha****

    Read my message?

    Question : [Re] Inquiry from sha****

    Please disregard my queries. Found out thay the set discount is auto populated when checked out

    Answer : [Re] Inquiry from sha****

    Dear Customer, thanks for notifying us! And the status is now 'On Delivery'. Thank you! QooLife Team

  • Question : Inquiry for the item from ahm****Feb 22, 2019

    Hi may I know when will medium 6-11kg be restocked?

    Answer : [Re] Inquiry for the item from ahm****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[FRISO] Friso Gold 2/3/4 1.8 kg 5 tins bundle Official Friso Seller Made in the Netherlands for Sg
[FRISO] Friso Gold 2/3/4 1.8 kg 5 tins bundle Official Friso Seller Made in the Netherlands for Sg
Item Q&A
  • Question : Inquiry for the item from zhi****Mar 24, 2019

    Friso stage 3. May i know expiry date for pack of 5? Thx.

    Answer : [Re] Inquiry for the item from zhi****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

  • Question : Inquiry for the item from gan****Mar 24, 2019

  • Question : Inquiry for the item from Jia****Mar 23, 2019

  • Question : Inquiry for the item from ron****Mar 03, 2019

  • Question : Inquiry for the item from fan****Nov 27, 2018

    Hi seller, bundle 5 tins is it I will receive 5 or 6 tins?
    Bcos confuse with the 5 + 1free promotion.

    Answer : [Re] Inquiry for the item from fan****

    Look forward ur promptly reply.

    Question : [Re] Inquiry for the item from fan****

    Dear Customer, bundle of 5 tins will come iin 5 tins. The plus 1 promotion would be specifically stated. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[JnJ]【Bundle of 2】Desitin diaper rash - Maximum Strength Paste/ Rapid Relief Cream
[JnJ]【Bundle of 2】Desitin diaper rash - Maximum Strength Paste/ Rapid Relief Cream
Item Q&A
  • Question : Inquiry for the item from jus****Mar 24, 2019

    What’s the expiry date for the current batch of diaper cream (rapid relief cream)?

    Answer : [Re] Inquiry for the item from jus****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

  • Question : Inquiry related cancel and refund from qoo****Jul 25, 2018

  • Question : Inquiry for the item from jas****Aug 22, 2018

    Expiry date for both types? Thanks

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    Johnson & Johnson's on a weekly basis. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

  • Question : Inquiry for the item from jes****Aug 05, 2018

[Enfagrow A+] [SINGLE TIN] Enfagrow/Enfamil Stage 2/3/4/5 1.8kg OFFICIAL  MADE IN THE NETHERLANDS
[Enfagrow A+] [SINGLE TIN] Enfagrow/Enfamil Stage 2/3/4/5 1.8kg OFFICIAL MADE IN THE NETHERLANDS
Item Q&A
  • Question : Inquiry for the item from che****Mar 24, 2019

  • Question : Inquiry for the item from gra****Mar 22, 2019

    Stage 5 per tin. price increase to $85?

    Answer : [Re] Inquiry for the item from gra****

    Dear customer, apologies. There was a system error. The price has been changed now. Thank you for supporting Qoolife!

    Question : [Re] Inquiry for the item from gra****

    Thanks dear. Bought

  • Question : Inquiry related delivery from 290****Mar 22, 2019

    Place my order on Monday,till now the status is on request,that means no one handle this order,what is happening to your store?Is there any body alive come out and talk to us?

    Answer : [Re] Inquiry related delivery from 290****

    Dear customer, your order was stuck due to a stock issue with one of the free gifts. We have switched it. You should receive your order soon within 2 days. We are sorry for the inconvenience caused

  • Question : Inquiry for the item from gil****Mar 22, 2019

    Hi,

    Can I check with you if the pricing is correct? Your stage 3 is priced at $98 which is normally retail at only $85.

    Thank you.

    Answer : [Re] Inquiry for the item from gil****

    Dear customer, apologies the price has been changed. Thank you for supporting Qoolife!

  • Question : Inquiry related delivery from ind****Mar 20, 2019

    Hi Seller i ordered from Sunday till now no delivery yet? May I know what’s happening if not I would like to cancel and refund

    Answer : [Re] Inquiry related delivery from ind****

    Dear customer,
    Your cancellation has been processed. We are sorry for the inconvenience caused.

+View all Notice, FAQ, Q&A >>
[PnG] [FREE SHIPPING] 5 Cartons [OFFICIAL AUTHENTIC PAMPERS]
[PnG] [FREE SHIPPING] 5 Cartons [OFFICIAL AUTHENTIC PAMPERS]
Item Q&A
  • Question : Inquiry for the item from zih****Mar 24, 2019

  • Question : Inquiry related delivery from cur****Oct 19, 2018

    Hi, there has been a mistake in my delivery. I sent you a private msg, can you check

    Answer : [Re] Inquiry related delivery from cur****

    Dear Customer, apologies but we seemed to have lost your private message. Can we know what was wrongly delivered to you? Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from cur****

    hi i ordered 2 cartons of s.....but recieved 1 carton of L.....my hp is 97563226 nicole

    Answer : [Re] Inquiry related delivery from cur****

    Dear Customer, we apologize for the wrong delivery made. Please request for an exchange by going to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return or Exchanged under Apply & Remark. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from cur****

    hi i cannot click

    no.buttons to click

    Answer : [Re] Inquiry related delivery from cur****

    278309466 order number

    Question : [Re] Inquiry related delivery from cur****

    Dear Customer, as requested, we've requested for an exchange for your order number: 278309466. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from cur****

    thank you. what else do i need to do? delivery address is 72 tanah merah kechil ave #11-43 s465535

    Question : [Re] Inquiry related delivery from cur****

    Dear Customer, apologies on the shortage. We have run out of the product you ordered. We will ship another carton to you when the stocks come in. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from cur****

    hi...any update?

    Question : [Re] Inquiry related delivery from cur****

    Dear Customer, the items should arrive today and then our warehouse staff will inbound the stocks received before we can send. Estimated time should be within 2 days before sending. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from cur****

    hi any update? i dont need size s anymore as i bought it from another seller as need it urgently. what sizes do you have ready stock?

    Question : [Re] Inquiry related delivery from cur****

    Dear Customer, we have most sizes in stock now. Kindly place your orders soon. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from cur****

    Hi can I have the outstanding carton to be size M?
    Thanks

    Question : [Re] Inquiry related delivery from cur****

    Dear Customer, we have ran out of stocks for baby dry diapers size M. Would you accept baby dry pants size M? Do let us know. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from cur****

    pants L have?

    Question : [Re] Inquiry related delivery from cur****

    Dear Customer, we have run out of stocks for the pants L but the stocks are coming in soon. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from cur****

    Any updates??

    Question : [Re] Inquiry related delivery from cur****

    If you cannot fulfil my outstanding carton, can u refund me ?

    Answer : [Re] Inquiry related delivery from cur****

    Dear Customer, we have just sent the item to you. You should receive it within 3-5 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from cur****

    Hi thank you

    What size did you send

    Answer : [Re] Inquiry related delivery from cur****

    Dear Customer, we sent pants size L as per your request. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from cur****

    Thanks you

    Answer : [Re] Inquiry related delivery from cur****

    Dear Customer, thanks for notifying us and supporting QooLife! QooLife Team

  • Question : Inquiry for the item from shi****Jan 08, 2019

    Hi seller, can’t purchase the diapers because there are no free gift selection. The system can’t proceed without selecting free gift.
    Please rectify. Thanks

    Answer : [Re] Inquiry for the item from shi****

    Dear Customer, thanks for notifying us. We will make the changes soon. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from shi****

    Hi i still can’t purchase!

  • Question : Inquiry for the item from ang****Jan 10, 2019

  • Question : Inquiry for the item from KG.****Jan 10, 2019

+View all Notice, FAQ, Q&A >>
[PnG] 【BUNDLE OF 3 FOR $15】JOY Dishwashing Liquid 800ml! FIVE TIMES more powerful
[PnG] 【BUNDLE OF 3 FOR $15】JOY Dishwashing Liquid 800ml! FIVE TIMES more powerful
Item Q&A
  • Question : Inquiry for the item from sux****Mar 24, 2019

    Is your joy dishwasher genuine original stock? Thank you.

    Answer : [Re] Inquiry for the item from sux****

    Dear Customer, we only carry original items sold by the manufacturer themselves. Kindly place your orders soon. Thank you! QooLife Team

  • Question : Inquiry for the item from sux****Mar 24, 2019

  • Question : Inquiry for the item from fan****Feb 26, 2019

  • Question : Inquiry for the item from jan****Dec 26, 2018

    No stock - why it’s still showing here? Unless stock will be replenish soon..

    Please advise otherwise it need to go to supermarket to purchase.

    Thanks

    Answer : [Re] Inquiry for the item from jan****

    Dear customer,
    Your stocks are currently at our warehouse. Please allow some time for our logistical staffs to sort them out.
    We will deliver them as soon as possible. Thank you for supporting Qoolife!

  • Question : Inquiry for the item from 238****Dec 17, 2018

    Hi,
    When will you restock JOY pls?

    Answer : [Re] Inquiry for the item from 238****

    Dear Customer, we will restock this item soon. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[Kimberly Clark] New Launch! Huggies Gold Diapers | Official re seller
[Kimberly Clark] New Launch! Huggies Gold Diapers | Official re seller
Item Q&A
Cetaphil BABY products 200ml - 400ml Tear free PH Balance which helps cleanse and moisturizes
Cetaphil BABY products 200ml - 400ml Tear free PH Balance which helps cleanse and moisturizes
Item Q&A
  • Question : Inquiry for the item from toh****Mar 24, 2019

    Hi, may I know what’s the expiry date? Thanks!

    Answer : [Re] Inquiry for the item from toh****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

  • Question : Inquiry for the item from jen****Mar 23, 2019

  • Question : Inquiry for the item from fie****Mar 10, 2019

    Expiry dates for both items
    Gentle wash and shampoo
    Daily lotion

    Answer : [Re] Inquiry for the item from fie****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

  • Question : Inquiry for the item from juz****Jan 10, 2019

    I sent private message and you conveniently ignored them. And it's been a month, so when are you going to send the travel pack to me?! I ordered and paid for it and you replied it's fully redeemed?! If you ran out of stock, say so and refund the money! It's not a free product! Order no. 285854693

    Answer : [Re] Inquiry for the item from juz****

    Dear Customer, we have refunded the amount to you. Our apologies as it was a system error. Would you be able to file a return request? Thank you! Our apologies once again. QooLife Team

    Question : [Re] Inquiry for the item from juz****

    How do I file a return request?

    Answer : [Re] Inquiry for the item from juz****

    Dear Customer, kindly request for a return by going to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return. Thanks! QooLife Team

  • Question : Inquiry for the item from psy****Feb 09, 2019

[JnJ]【Bundle of 2】Johnsons Baby Bath 1L x 2 - Cleanses baby skin gently
[JnJ]【Bundle of 2】Johnsons Baby Bath 1L x 2 - Cleanses baby skin gently
Item Q&A
  • Question : Inquiry for the item from mee****Mar 23, 2019

  • Question : Inquiry for the item from cru****Jan 06, 2019

    New stock

    Answer : [Re] Inquiry for the item from cru****

    Dear Customer,

    All stocks have been relpenish this week. Thank you

  • Question : Inquiry for the item from dan****Dec 23, 2018

  • Question : Inquiry from sea****Nov 12, 2018

  • Question : Inquiry related delivery from yen****Oct 09, 2018

    Hi, may i check on my order?
    ‭(Order# 276927398‬~406)
    .
    Its almost 2weeks and I’ve yet to receive any order status till date.

    It is probably taking too long for local deliver.

    Please advice.

    Answer : [Re] Inquiry related delivery from yen****

    Dear Customer,

    May I check what items are missing?

    Question : [Re] Inquiry related delivery from yen****

    I’ve finally received 2 days ago.

    Answer : [Re] Inquiry related delivery from yen****

    Dear Customer,

    Item has been delivered, we are sorry for the delay

+View all Notice, FAQ, Q&A >>
[Chip Seng Impex] CHEAPEST IN TOWN! Jin Huang 10KG THAI FRAGRANT RICE! QUALITY RICE!
[Chip Seng Impex] CHEAPEST IN TOWN! Jin Huang 10KG THAI FRAGRANT RICE! QUALITY RICE!
Item Q&A
  • Question : Inquiry for the item from 69.****Mar 23, 2019

    Hi seller, how come keen return with error when I want to buy 2 & u hv 200+ in stock?

    Answer : [Re] Inquiry for the item from 69.****

    Dear Customer,
    Issue has been rectified.
    Thank you

  • Question : Inquiry for the item from 237****Mar 13, 2019

    Dear Seller,

    How to have free delivery when only limit 2 qty? Only 3 qty exceed the free delivery amount.
    Please advise?

    Thank you

    Answer : [Re] Inquiry for the item from 237****

    Dear Customer,
    Qty has been changed to 3
    Thank you

  • Question : Inquiry related delivery from wui****Mar 10, 2019

    Hi, my order (cart no: 12562863) was placed on 2 March, but not delivered yet. It has been 8 days. Can you please look into it as we are running out of rice. Thanks!

    Answer : [Re] Inquiry related delivery from wui****

    Dear Customer,
    Rice has been confirmed to deliver to you by 14 March (Thursday) you should be able to receive it before then.
    Thank you

  • Question : Inquiry for the item from sgo****Jan 28, 2019

    Hi seller!
    If I purchase before 17 Feb, I’ll automatically be entered to the lucky draw?

    Answer : [Re] Inquiry for the item from sgo****

    Dear Customer, just make a purchase to qualify, winner will be randomly selected. Thank you! QooLife Team

  • Question : Inquiry from 211****Jan 28, 2019

+View all Notice, FAQ, Q&A >>
[FRISO] Friso Gold 2/3/4 1.8kg Made in Netherlands for SG Only Official Friso on Qoo10
[FRISO] Friso Gold 2/3/4 1.8kg Made in Netherlands for SG Only Official Friso on Qoo10
Item Q&A
  • Question : Inquiry for the item from 211****Mar 22, 2019

  • Question : Inquiry for the item from che****Feb 20, 2019

    Hi
    Can i chk
    Is d lion head still avail?
    How many tin i need to purchase to redeem it?
    Tks

    Answer : [Re] Inquiry for the item from che****

    Dear Customer, we apologize as the lion head has been fully redeem. Kindly follow the page for our upcoming promotions! Thank you! QooLife Team

  • Question : Inquiry for the item from jab****Jan 25, 2019

    Hi, will i receive the free windmill house if i spend above $200? E.g. I will buy 3 x Friso 2 with $15 discount coupon.

    Answer : [Re] Inquiry for the item from jab****

    Dear customer, the coupons does not affect your purchase. The windmill will only be shipped to you in February.

    Question : [Re] Inquiry for the item from jab****

    Does it mean i will receive both the Lion head kits and a windmill Playhouse for orders above $200? Thank you. Delivery for free gifts in Feb is not a problem but milk powder will be delivered asap?

    Answer : [Re] Inquiry for the item from jab****

    Hi any reply for this? 😀

    Question : [Re] Inquiry for the item from jab****

    Dear Customer, can we have your order number please? This is to assist us in our investigation. Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from jab****

    I haven't ordered... Wanted to make sure there's the free gifts before I order/buy.

    Question : [Re] Inquiry for the item from jab****

    Sigh ... u took away the pic. I guess there isn't any more windmill Playhouse 😓

  • Question : 关于商品lul****会员的咨询。Oct 25, 2018

    Hi, what is the expiry date for stage 3?

    Answer : [Re] 关于商品lul****会员的咨询。

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer on a weekly basis for infant Milk Powder. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

  • Question : 关于商品lul****会员的咨询。Oct 25, 2018

    Hi, what is the expiry date for stage 3?

    Answer : [Re] 关于商品lul****会员的咨询。

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer on a weekly basis for infant Milk Powder. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

+View all Notice, FAQ, Q&A >>
[Unicharm] Moonyman Sweat Absorb Pants ~! 【STAY COOL  WITH SUMMER PANTS!】BUY 3 PACKS FREE 1 PACK!
[Unicharm] Moonyman Sweat Absorb Pants ~! 【STAY COOL WITH SUMMER PANTS!】BUY 3 PACKS FREE 1 PACK!
Item Q&A
  • Question : Inquiry for the item from jko****Mar 23, 2019

  • Question : Inquiry from yuk****Mar 14, 2019

    https://m.qoo10.sg/gmkt.inc/Mobile/My/ContractInfo.aspx?pack_no=123308105&global_order_type=L&svc_nation_cd=SG

    Answer : [Re] Inquiry from yuk****

    Kindly advise how long we need to wait for the stock. It have far drag too long . Now already march.
    Have we waited long enough
    Kindly advise thank you

  • Question : Inquiry for the item from yuk****Mar 14, 2019

  • Question : Inquiry for the item from lin****Mar 10, 2019

  • Question : Inquiry for the item from zzz****Mar 09, 2019

+View all Notice, FAQ, Q&A >>
[NESTLE] 2 x NESCAFE GOLD Box + FREE Glass Bottle
[NESTLE] 2 x NESCAFE GOLD Box + FREE Glass Bottle
Item Q&A
  • Question : Inquiry for the item from TOP****Mar 23, 2019

    I am interested to do a purchase of 49 boxes (twin pack of Nescafe Dark Latte - 12s x 34g), do you have the twin packed with thermo flask and any discount for bulk orders. What is the expiration date for this item?

    Answer : [Re] Inquiry for the item from TOP****

    Hello apologies, we have no bulk discount for this item.

  • Question : Inquiry for the item from che****Mar 06, 2019

  • Question : Inquiry for the item from imm****Feb 27, 2019

    Any stock for cappuccino please?

    Answer : [Re] Inquiry for the item from imm****

    Hello, it is out of stock.

  • Question : Inquiry for the item from sie****Feb 24, 2019

  • Question : Inquiry for the item from may****Jan 28, 2019

    The wonder cooker still available if order today? Any t&c?

    Answer : [Re] Inquiry for the item from may****

    Hello, yes still available, do view tnc in the banner here : https://www.qoo10.sg/sp/191593

    Question : [Re] Inquiry for the item from may****

    Thanks

    Answer : [Re] Inquiry for the item from may****

    Welcome

+View all Notice, FAQ, Q&A >>
[JnJ Vision] COMPLETE Easy Rub/OXYSEPT/blink® - Contact Lens Solution and Eye Drops
[JnJ Vision] COMPLETE Easy Rub/OXYSEPT/blink® - Contact Lens Solution and Eye Drops
Item Q&A
  • Question : Inquiry for the item from mfc****Mar 23, 2019

  • Question : Inquiry for the item from mfc****Mar 19, 2019

  • Question : Inquiry for the item from fai****Dec 12, 2018

    Hi.

    There is no result for the contest for review and win about end of Oct. Is this a fake contest? trying to lure people to buy? Thanks.

    Answer : [Re] Inquiry for the item from fai****

    Dear Customer,

    Yes, there is a winner.
    We will upload the picture of the winner soon.

    Thanks

  • Question : Inquiry for the item from ong****Dec 07, 2018

[NESTLÉ®] MILO® GAO KOSONG Refill Pack 750g
[NESTLÉ®] MILO® GAO KOSONG Refill Pack 750g
Item Q&A
  • Question : Inquiry for the item from rac****Mar 23, 2019

    When will there be a restock with a later expiry date?

    Answer : [Re] Inquiry for the item from rac****

    Hello, we are unsure when we will restock.

  • Question : PricingJun 29, 2018

    Hi,

    Pricing issue for this product? the combined price of the 2 product more expensive than buying at retail prices

    Answer : [Re] Pricing

    Dear Customer,

    We have noted on your feedback
    and will forward it to the relevant department.

    Thanks
    QooLife Team

  • Question : Inquiry related delivery from ins****Jun 23, 2018

  • Question : itemJun 21, 2018

    hi, this 2 bundle milo and kopi o?
    thanks

    Answer : [Re] item

    Dear Customer,

    It is bundle of 1XMilo GaoKosong and 1XKopi O Gao siew Dai.

    Thanks
    QooLife Team

[RB Health] Dettol Antiseptic Liquid 1L Twin Pack + 750ml
[RB Health] Dettol Antiseptic Liquid 1L Twin Pack + 750ml
Item Q&A
  • Question : Inquiry for the item from wal****Mar 20, 2019

    Hihi. Any restock?

    Answer : [Re] Inquiry for the item from wal****

    Dear customer, this item is available now. You may make your purchase. Sorry for the long wait

    Question : [Re] Inquiry for the item from wal****

    Hi but it still say unavailable.

    Answer : [Re] Inquiry for the item from wal****

    Dear customer, this item is available now. You may make your purchase. Sorry the technical error

  • Question : Suddenly no free shipping when is 4pm free giftSep 29, 2017

    Why suddenly no free shipping when is 4pm free gift time?

    Answer : [Re] Suddenly no free shipping when is 4pm free gift

    Dear Buyer

    Free shipping was remove as it was a free gift.

    Thank you.

  • Question : Dettol Antiseptic Manufacture CountrySep 29, 2017

    Any difference between manufacture in UK and Malaysia?

    Answer : [Re] Dettol Antiseptic Manufacture Country

    Dear Customer,

    All our products are original manufacturer Reckitt Benckiser from UK.

    Thank you.

  • Question : Inquiry related delivery from mag****Sep 21, 2017

    Got an option for free qexpress. Really?

    Answer : [Re] Inquiry related delivery from mag****

    Dear Buyer

    You can view on Web.

    Thank you.

  • Question : Inquiry related delivery from mis****Aug 01, 2017

+View all Notice, FAQ, Q&A >>
JnJ  Bundle of 2 - Listerine mouthwash 1L x 2 - Ships within 1 working day
JnJ Bundle of 2 - Listerine mouthwash 1L x 2 - Ships within 1 working day
Item Q&A
  • Question : Inquiry related delivery from sim****Mar 20, 2019

    Order No. 291930898 to Order No. 291930901
    When will this be delivered? Thanks.

    Answer : [Re] Inquiry related delivery from sim****

    Order on 17 March 2019:
    Order No. 291930898 to Order No. 291930901
    When will this be delivered? Thanks.

    Question : [Re] Inquiry related delivery from sim****

    Order on 17 March 2019:
    Order No. 291930898 to Order No. 291930901
    Desired Delivery Date is 20 March 2019
    When will it be delivered???

  • Question : Inquiry related delivery from cas****Mar 21, 2019

    Hi, may I please know when my orders 291863133 - 8 will be shipped? Thanks.

    Answer : [Re] Inquiry related delivery from cas****

    Please do not cancel my order.

  • Question : Inquiry for the item from san****Feb 12, 2019

    Hi seller,
    May i know if you have stock for Freah Burst flavour? I have been searching for this flavour but unable to find any. :(

    Answer : [Re] Inquiry for the item from san****

    Dear Customer, we apologize as we don't have that flavour at the moment. Thank you! QooLife Team

  • Question : Inquiry related cancel and refund from pat****Jan 25, 2019

    Hi Seller, I could not cancel the order in the system per your advice, as status is "Shipping On Delivery". I could only do Return/Exchange but delivery never happen and I have not receive my item..its is more than 1 month.... please help cancel my order and refund me. Thank you.

    Answer : [Re] Inquiry related cancel and refund from pat****

    Dear Customer, can we have your order number please? This is to assist us in our investigation. Thank you! QooLife Team

    Question : [Re] Inquiry related cancel and refund from pat****

    Order number: 285705096

    Answer : [Re] Inquiry related cancel and refund from pat****

    Dear Customer, we have just resent the items to you. You should receive it within 3-5 days. Thank you! QooLife Team

  • Question : Inquiry for the item from jud****Dec 28, 2018

    HELLO IRRESPONSIBLE SELLER , my order is 285839925 . Where is my item ??? I have been waiting since 15 DEC 2018. You never reply to my msg at all .

    Answer : [Re] Inquiry for the item from jud****

    Please don’t tell me you have no stock in the warehouse on what I have ordered !! I can see others getting their stock with the same order as me as claimed fast delivery ! I ordered on 13 Dec. Are u pushing back my orders as I paid lesser then normal price ?

    Question : [Re] Inquiry for the item from jud****

    Dear Customer, we noticed that you've cancelled your orders. We hope to see you again. Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from jud****

    I never cancel . Is you cancel ...

    Question : [Re] Inquiry for the item from jud****

    I never cancel . Is you cancel ...

+View all Notice, FAQ, Q&A >>
[Chip Seng Impex] Golden Eagle - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
[Chip Seng Impex] Golden Eagle - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : Inquiry related delivery from sim****Mar 20, 2019

    Order No. 291930898 to Order No. 291930901
    When will this be delivered? Thanks.

    Answer : [Re] Inquiry related delivery from sim****

    Order on 17 March 2019:
    Order No. 291930898 to Order No. 291930901
    When will this be delivered? Thanks.

    Question : [Re] Inquiry related delivery from sim****

    Order on 17 March 2019:
    Order No. 291930898 to Order No. 291930901
    Desired Delivery Date is 20 March 2019
    When will it be delivered???

    Answer : [Re] Inquiry related delivery from sim****

    Dear Customer,
    Your order has been delivered.
    Thank you

  • Question : Inquiry for the item from bab****Mar 16, 2019

    Able to deliver by Monday if order today? 5kg x 2

    Answer : [Re] Inquiry for the item from bab****

    Dear Customer, we have run out of stocks and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife Team

  • Question : Inquiry related return and exchange from sg.****Feb 24, 2019

  • Question : Inquiry from jer****Jan 27, 2019

  • Question : Inquiry for the item from sey****Jan 26, 2019

    Hi seller, why there is a limit of quantity purchase? Too less for only 1 pack was allowed. Is it possible to change to 2 per purchase?

    Answer : [Re] Inquiry for the item from sey****

    Dear Customer,
    Due to the high logistics costs involved, we are unable to provide 2 qtys per purchase.
    We apologise for any inconvenience caused.
    Thank you & have a great day ahead

+View all Notice, FAQ, Q&A >>