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Q & A Lists
Item Question & Answer
[PnG] [RESTOCK] FREE SHIPPING Baby Dry Diapers Pants / Diapers / Premium Care Diapers From Japan
[PnG] [RESTOCK] FREE SHIPPING Baby Dry Diapers Pants / Diapers / Premium Care Diapers From Japan
Item Q&A
    • Question : Inquiry for the item from eyc****Aug 15, 2018

      Please response to my inquiry sent as attached photos shown. I was informed that you will send me the product after your stock replenish on 10 Aug 2018. However, you didn’t delivery as promised and keep ignoring to response my inquiry. Can you guys please response to me immediately? Please hounor as what you committed and deliver the same product as posted in your page.

      Answer : [Re] Inquiry for the item from eyc****

      My order number is 267652753

    • Question : Inquiry for the item from cin****Aug 10, 2018

      Hi, will you restock XL premium pants? Thanks!

      Answer : [Re] Inquiry for the item from cin****

      Dear Customer,

      Due to ourdealy in our supplier shipment. Stocks will only be replenish on August 20th.

      Thanks

      Question : [Re] Inquiry for the item from cin****

      Hi! Can you kindly put the option available and ship out at a latter date only ? Thanks.

      Answer : [Re] Inquiry for the item from cin****

      Dear Customer,

      We deeply apologize due to the delay in our supplier shipment, we can only mail out your order earliest by August 22nd. Please let us know if you would like to wait or cancel your order. To show our deepest regret of your delay delivery, we will ship out out an additional $10 Starbuck Voucher for customer who are willing to wait for item to be ship out.

      Kindly let us know your decision.
      Once again, we apologise for any inconvience caused.

      Thanks

      Question : [Re] Inquiry for the item from cin****

      Hi. I have not placed my order as it has been showing out of stock since last week. Can you kindly allow the ordering of xl premium pants. I am willing to wait for delivery after 22nd Aug. Thanks.

    • Question : Inquiry related delivery from hur****Aug 13, 2018

      Order no: 268050035
      When is my order going to ship?

      Answer : [Re] Inquiry related delivery from hur****

      Dear Customer, we deeply apologize due to the delay in our supplier shipment, we can only mail out your order earliest by August 22nd. Please let us know if you would like to wait or cancel your order. To show our deepest regret of your delay delivery, we will ship out out an additional $10 Starbuck Voucher for customer who are willing to wait for item to be ship out.

      Kindly let us know your decision.
      Once again, we apologise for any inconvience caused. Thank you! QooLife Team

      Question : [Re] Inquiry related delivery from hur****

      I will wait for the shipment.

      Answer : [Re] Inquiry related delivery from hur****

      "Dear Customer,

      Thank you for your understanding. We will look to ship out the item once our stocks have been replenish.
      Thanks"

    • Question : Inquiry related delivery from str****Aug 02, 2018

      Hi, order no. 267731888. Ordered on 22 jul and still no news. Have dropped private inquiry and no reply. Pls advise.

      Answer : [Re] Inquiry related delivery from str****

      Dear Customer,

      We apologise for this as we are currently experiencing a shortage of stocks country wide. Stocks will be replenish on August 8, Once replenish the item will be shipped out to you. We apologise for the delay.

      Thanks.

      Question : [Re] Inquiry related delivery from str****

      Hi. It’s 13 aug and still not shipped?

      Answer : [Re] Inquiry related delivery from str****

      Dear Customer,

      We deeply apologize due to the delay in our supplier shipment, we can only mail out your order earliest by August 22nd. Please let us know if you would like to wait or cancel your order. To show our deepest regret of your delay delivery, we will ship out out an additional $10 Starbuck Voucher for customer who are willing to wait for item to be ship out.

      Kindly let us know your decision.
      Once again, we apologise for any inconvience caused.

      Question : [Re] Inquiry related delivery from str****

      Thanks for informing. Ok will wait. Please mail as soon as you can.

      Answer : [Re] Inquiry related delivery from str****

      "Dear Customer,

      Thank you for your understanding. We will look to ship out the item once our stocks have been replenish.
      Thanks"

    +View all Notice, FAQ, Q&A >>
    [Enfagrow A+] [SINGLE TIN] Enfamil A+ Stage 1 400g/900g/1.8kg |
    [Enfagrow A+] [SINGLE TIN] Enfamil A+ Stage 1 400g/900g/1.8kg |
    Item Q&A
    • Question : Inquiry for the item from ise****Aug 15, 2018

    • Question : Inquiry for the item from lum****Jul 31, 2018

      May i know the expiry for the 900g and 1.8kg tin?

      Answer : [Re] Inquiry for the item from lum****

      Dear customer, they expire in september 2019

    [PnG] [FREE IONA OVEN WORTH $49] DYNAMO - POUCH 2.7L BUNDLE OF 8 Reg/Anti-Bact/Downy Detergent
    [PnG] [FREE IONA OVEN WORTH $49] DYNAMO - POUCH 2.7L BUNDLE OF 8 Reg/Anti-Bact/Downy Detergent
    Item Q&A
    • Question : Inquiry for the item from che****Aug 15, 2018

    • Question : Inquiry for the item from sop****Aug 15, 2018

    • Question : Free oven promoAug 15, 2018

      Hi, how do i know if im the first 100 customers? if i can still select the free oven does it mean still have stock?

      Answer : [Re] Free oven promo

      Dear Customer, if you can still select the free oven that would mean that it's still available. Thank you! QooLife Team

    • Question : Inquiry for the item from lav****Aug 15, 2018

    • Question : Inquiry for the item from cai****Aug 15, 2018

    +View all Notice, FAQ, Q&A >>
    [RB]【FREE Lavender Aerosol】Airwick® - Lifescents Freshmatic Refill/ Airwick Compact
    [RB]【FREE Lavender Aerosol】Airwick® - Lifescents Freshmatic Refill/ Airwick Compact
    Item Q&A
    • Question : Inquiry for the item from gnw****Aug 15, 2018

    • Question : Inquiry for the item from len****Jul 05, 2018

      What is the password for the cart coupon?

      Answer : [Re] Inquiry for the item from len****

      Dear Customer,

      It has ended

    • Question : Inquiry related delivery from Joa****Jun 29, 2018

      Hi! I've contacted you a few times in regards to a missing item. I've attached a picture of the parcel I've received. I've purchased the 2+1 refill pack however I there is only the free gift and not the refill pack in the parcel.

      Please advise.

      Thank you.

      Answer : [Re] Inquiry related delivery from Joa****

      Dear Customer,

      We have checked your order and summer delight has unfortunately been OOS and stocks will arrive on Thurs, if you want we can send over lavendar scent to reach you within 3 working days.

    • Question : Inquiry for the item from ser****Mar 31, 2018

      Do you have the promotion of ordering with the air wack automatic refresher as well? If so, which order can I select to have it?

      Answer : [Re] Inquiry for the item from ser****

      Dear Customer,

      We currently don;t have stock for the atuomatic refreshier, we will restock this by the end of the week.

      Thanks

    • Question : Citrus zest 2+1Jan 24, 2018

      Hi, may I know if this will be stocked up soon? Thanks!

      Answer : [Re] Citrus zest 2+1

      Dear Customer,

      Please expect the stocks to be replenish next week.

      Thanks.

    +View all Notice, FAQ, Q&A >>
    [NESCAFÉ®] Singapore Kopi - Kopi C GSD Coffee 15S /Kopi O GSD Coffee 15S
    [NESCAFÉ®] Singapore Kopi - Kopi C GSD Coffee 15S /Kopi O GSD Coffee 15S
    Item Q&A
    • Question : Inquiry for the item from Che****Aug 15, 2018

    • Question : Free tote bagAug 12, 2018

    • Question : Password for The couponJul 04, 2018

    • Question : Password for The couponJul 04, 2018

    • Question : Inquiry for the item from ten****Jun 05, 2018

      Order No. 259200424 purchased 1 Jun. Still 'Shipping Requested'. When is delivery?

      Answer : [Re] Inquiry for the item from ten****

      Dear Customer,

      We apologise for the delay in delivery.
      Item went Out Of Stock due to the overwhelming response to the MameQ promotion.

      We have received the stocks from Nestle Singapore today and you should be able to receive it within these 2 days.

      We apologise for the inconvenience caused.
      QooLife Team

      Question : [Re] Inquiry for the item from ten****

      received the next day, thanks

      Answer : [Re] Inquiry for the item from ten****

      Dear Customer,

      Thanks for your update.

      QooLife Team

    +View all Notice, FAQ, Q&A >>
    [PnG] [FREE IONA OVEN WORTH $49] Bundle of 8 Downy Liquid Concentrate Fabric Bottles 1.8L
    [PnG] [FREE IONA OVEN WORTH $49] Bundle of 8 Downy Liquid Concentrate Fabric Bottles 1.8L
    Item Q&A
    • Question : Inquiry for the item from sab****Aug 15, 2018

    • Question : Inquiry for the item from Nan****Aug 15, 2018

      Hi. In thedropdown selection, it shows free fan. May i check, is it free oven or fan?
      Thks.

      Answer : [Re] Inquiry for the item from Nan****

      Dear Customer, thank for notifying us. It's giving out a free oven. Thank you! QooLife Team

    • Question : Inquiry for the item from cht****Aug 13, 2018

      Hi seller, this Downy is free IONA OWEN or Fan?
      I need order with free owen. Tq.

      Answer : [Re] Inquiry for the item from cht****

      Dear Customer, it's a purchase of Bundle of 8 giving you a free oven. Thank you! QooLife Team

    • Question : Delivery dateAug 13, 2018

      Hi, can we order now and delivery to be made at a later date? Thank you

      Answer : [Re] Delivery date

      Dear Customer, you may order now and they will deliver as and when there's stocks. There are stocks now for your information. Thank you! QooLife Team

    [DUMEX] [CARTON DEAL] Mamil Gold Step 2/3/4/5/ HA/Babies/ Kids Mil
    [DUMEX] [CARTON DEAL] Mamil Gold Step 2/3/4/5/ HA/Babies/ Kids Mil
    Item Q&A
    • Question : Inquiry for the item from jin****Aug 15, 2018

    • Question : Inquiry for the item from ste****Aug 15, 2018

    • Question : StockAug 04, 2018

      I want to buy step 4 still have?

      Answer : [Re] Stock

      Dear Customer,

      Yes, our stocks have been replenished.

      Thanks

    • Question : Inquiry for the item from jun****Aug 03, 2018

      I have sent so many enquires on my order no 266026320 yet no respond from you. Qxpress has already took back the 4 damaged tins since July and till to date (past 2 weeks) I have not receive any replacement. Not even an reply from you despite many messages asking about it. Please revert ASAP!

      Answer : [Re] Inquiry for the item from jun****

      Dear Customer,

      Kindly note that we have re-ship you the 4 tins. We apologise in the delay of this, as we just recently replenish our stocsk. Please expect to receive your item in 2-3 working days.

      Thanks

    • Question : Inquiry for the item from ber****Aug 01, 2018

    +View all Notice, FAQ, Q&A >>
    [PnG] BUY 3 CARTON GET 1 FREE FISHERPRICE TOY Baby Dry Diapers/Premium Care Pants/Tape
    [PnG] BUY 3 CARTON GET 1 FREE FISHERPRICE TOY Baby Dry Diapers/Premium Care Pants/Tape
    Item Q&A
    • Question : Inquiry related delivery from che****Aug 15, 2018

      268226535-order number
      Hi, my items are not delivered yet. Please kindly advise. Thanks.

      Answer : [Re] Inquiry related delivery from che****

      Dry Diapers/Premium Care Pants/Tape

      268226535-order number
      Hi, my items are not delivered yet. Ordered around 2 weeks ago. Please kindly advise. Thanks.

    • Question : Inquiry for the item from kri****Aug 15, 2018

    • Question : RestockAug 14, 2018

    • Question : Inquiry for the item from sil****Aug 12, 2018

    • Question : Inquiry for the item from ata****Aug 04, 2018

      Order No. 268232483

      When are u delivering my stuff?
      Ordered 29 july till now items not even send out yet.
      This is not even a preorder listing

      Answer : [Re] Inquiry for the item from ata****

      Dear Customer,

      We understand the delay delivery of your item.
      We apologise for this as we are currently experiencing a shortage of stocks.However our stocks will be replenish tomorrow, Once replenish the item will be shipped out to you. We apologise for the delay.

      Thanks

      Question : [Re] Inquiry for the item from ata****

      Hi, i assume stocks are already in as per ur reply. Will u be sending out tml or anytime soon? Been dragging nearing 2 weeks already.

      Answer : [Re] Inquiry for the item from ata****

      Dear Customer,

      We deeply apologize due to the delay in our supplier shipment, we can only mail out your order earliest by August 22nd. Please let us know if you would like to wait or cancel your order. To show our deepest regret of your delay delivery, we will ship out out an additional $10 Starbuck Voucher for customer who are willing to wait for item to be ship out.

      Kindly let us know your decision.
      Once again, we apologise for any inconvience caused.

    +View all Notice, FAQ, Q&A >>
    [NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk  | Bundle of 6 (August Special Price!
    [NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk | Bundle of 6 (August Special Price!
    Item Q&A
    • Question : Inquiry for the item from rai****Aug 15, 2018

      Hi, i recieved the products yesterday. But only have 5 tins instead of 6 tins. Please assist.

      Answer : [Re] Inquiry for the item from rai****

      Dear Customer, can we have your order no pls? This is to assist you. Thank you! QooLife Team

      Question : [Re] Inquiry for the item from rai****

      120725658

      Answer : [Re] Inquiry for the item from rai****

      Sorry. I gave the wrong number.

      Order number 26956 2480

      I attached a pic of the tins i received.

      Question : [Re] Inquiry for the item from rai****

      Dear Customer,

      We need your help to take the picture of the carton box and the waybill
      for Qxpress to investigate.

      Thanks
      QooLife Team

      Answer : [Re] Inquiry for the item from rai****

      Can i go ahead use the milk powder?

      Question : [Re] Inquiry for the item from rai****

      Is it these two pic that u need?

    • Question : Inquiry for the item from bbp****Aug 15, 2018

      The items came with dent. Can exchange? I ordered 6 this time but above 4 are dented. 2 are slightly dented and 2 are dented very obviously. Even though there are all individually bubbles wrapped and came in a carton box.

      Answer : [Re] Inquiry for the item from bbp****

      Dear Customer, apology for the dented item you received. Please go to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return or Exchanged under Apply & Remark. Thank you! QooLife Team

    • Question : nan optipro HA 2 expiry dateAug 11, 2018

      Hi,

      for nan optipro HA 2 expiry date, what is the expiry of the current stocks u have?

      Answer : [Re] nan optipro HA 2 expiry date

      Dear Customer, we apologise that we are unable to advise on the expiry date. However, please be assured that we order from
      Nestle Singapore on a weekly basis for infant Milk Powder. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

    • Question : Inquiry for the item from qwa****Aug 10, 2018

      can i check where is the manifacturing place for nan opti pro 2?

      Answer : [Re] Inquiry for the item from qwa****

      Dear Customer, it is made in Switzerland. We order directly from Nestle Singapore and our stocks is the same as those from the major supermarket. Thank you! QooLife Team

    • Question : Inquiry for the item from cyu****Aug 06, 2018

      Hi seller, jus wan to ask y is it that the Nan 4 milk powder packaging is different from the usual orange colour tin? The one I received is with green color. Isit still the same Nan 4 kid milk powder?

      Answer : [Re] Inquiry for the item from cyu****

      Dear Customer, NAN KID 4 has a new packaging now. What was shipped to you is the new packaging. Thank you! QooLife Team

      Question : [Re] Inquiry for the item from cyu****

      Hi seller, Thks for the reply.

      Answer : [Re] Inquiry for the item from cyu****

      Dear Customer,

      You are most welcome!

      QooLife Team

    +View all Notice, FAQ, Q&A >>
    [Unicharm] CARTON SALES! ONLY OFFICIAL MAMYPOKO ON QOO10! SAME STOCKS AS NTUC! USE COUPONS!
    [Unicharm] CARTON SALES! ONLY OFFICIAL MAMYPOKO ON QOO10! SAME STOCKS AS NTUC! USE COUPONS!
    Item Q&A
    • Notice :Wetness Indicator !!!!Nov 11, 2016

    • FAQ :Country of OriginSep 20, 2016

    • Question : Inquiry for the item from mij****Aug 14, 2018

      Hi,

      May I know when will stock for Extra Dry Skin Tape (Size S) be coming in? It is sold out...

      Answer : [Re] Inquiry for the item from mij****

      Dear customer, apologies as our warehouse is undergoing a stock taking process. Our next order will arrive on Friday. We thank you for your support.

      Question : [Re] Inquiry for the item from mij****

      Ok noted. Thanks! Will be on lookout

    • Question : Inquiry for the item from luc****Aug 14, 2018

    • Question : Inquiry for the item from jar****Aug 09, 2018

      Hi. When is the pants for extra dry L coming in? Thanks.

      Answer : [Re] Inquiry for the item from jar****

      Dear customer, are you referring to the large size 50s? They aer available now. Thank you for supporting Qoolife!

      Question : [Re] Inquiry for the item from jar****

      Hmm.. I checked. It's still not available. Am referring to mamypoko super jumbo pants. Size: L

      Answer : [Re] Inquiry for the item from jar****

      Dear customer, sorry to let you know that we will be out of stock for that temporarily. However, we will be launching the new series of +4 sheets per pack for the extra dry skin pants in 2-3 days. You may consider waiting for that. We thank you for suppoting Qoolife!

    +View all Notice, FAQ, Q&A >>
    [Unicharm] Mamypoko Disney! CARTON SALES! BUY 2/3 GET 1 FREE!
    [Unicharm] Mamypoko Disney! CARTON SALES! BUY 2/3 GET 1 FREE!
    Item Q&A
    • Question : Inquiry for the item from hea****Jul 13, 2018

      packaging looks diff from the website. Instead of the yellow coloured ones. I got red coloured packaging. Items delivered is different from the website

      Answer : [Re] Inquiry for the item from hea****

      Dear customer, apologies about the packaging. The red one is the new packaging. The material of the diapers are the same. As we still have stocks for the old packaging, we will be using the old packaging on the listing page for now

      Question : [Re] Inquiry for the item from hea****

      Is the one delivered to me also made in Japan?

      Answer : [Re] Inquiry for the item from hea****

      Hi, is the red new packaging made in Japan?

    • Question : Inquiry from koh****Jul 29, 2018

      Hello the lage pants says 3+1, does it mean total 4 packs at 44 pants per pack?

      Answer : [Re] Inquiry from koh****

      Dear customer, yes you are correct

    • Question : Inquiry from sae****Jul 28, 2018

      Hi. If i purchase 2 cartons, will receive 3 cartons?
      And each carton is 3 packets?

      Answer : [Re] Inquiry from sae****

      Dear customer, its either buy 2 packs get 1 pack free or buy 3 packs get 1 pack free.

    • Question : Inquiry for the item from li.****Jul 25, 2018

      Is there wetness indicator for tape and pants?

      Answer : [Re] Inquiry for the item from li.****

      Dear customer, there is no wetness indicator for this range of micky diapers. However there is wetness sign for the newborn and s size for the extra dry skin mamypoko range.

    • Question : Inquiry from rah****Jul 08, 2018

    [RB] 【Authentic stocks!】Dettol Antiseptic Germicide range | Multi-purpose Disinfection Liquid
    [RB] 【Authentic stocks!】Dettol Antiseptic Germicide range | Multi-purpose Disinfection Liquid
    Item Q&A
    • Question : Inquiry for the item from lyn****Aug 14, 2018

      Hi seller , already made payment more than a week. When will my stock ( 5lites) arrivies?

      Answer : [Re] Inquiry for the item from lyn****

      Dear Customer, can we have your order number please? Thank you! QooLife Team

      Question : [Re] Inquiry for the item from lyn****

      120558857 lynn

      Answer : [Re] Inquiry for the item from lyn****

      120558857 lynn

      Question : [Re] Inquiry for the item from lyn****

      Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

      Answer : [Re] Inquiry for the item from lyn****

      When will be the stock arriving?
      Please give an date

    • Question : Inquiry for the item from ych****Aug 07, 2018

    • Question : Stock Availability for 5LAug 09, 2018

      Hi, can i check when will the 5L stock come in? Still reflect as out of stock. Thank you.

      Answer : [Re] Stock Availability for 5L

      Dear Customer,

      We deeply apologize due to the delay in our supplier shipment. We can only mail out all orders to reach you by next week. Please let us know if you would like to wait or cancel your order.
      We are truly sorry about this.

    • Question : Inquiry for the item from dba****Aug 07, 2018

    • Question : Inquiry for the item from ngj****Jul 08, 2018

      Hi I would like to buy one 5L at time sales discount and one 5L at normal price as I know the discount is limit to 1 qty per pax. However I’m unabke to select both to purchase. For your advise.

      Answer : [Re] Inquiry for the item from ngj****

      Dear Customer,

      You will need to increase qty to 2 and it shall do the trick

    +View all Notice, FAQ, Q&A >>
    [PnG] [FREE IONA OVEN WORTH $49] Bundle of 3 Tide 4.43L- No.1 Best Selling Detergent in the U.S
    [PnG] [FREE IONA OVEN WORTH $49] Bundle of 3 Tide 4.43L- No.1 Best Selling Detergent in the U.S
    Item Q&A
    • Question : Inquiry for the item from qqa****Aug 15, 2018

    • Question : Inquiry for the item from tse****Aug 15, 2018

    • Question : Inquiry for the item from oop****Aug 15, 2018

      Is tide good for front load washing machine?

      Answer : [Re] Inquiry for the item from oop****

      Dear Customer, it's suitable for front load machine too. Thank you! QooLife Team

    • Question : Inquiry for the item from cel****Aug 15, 2018

    • Question : Inquiry for the item from alm****Aug 12, 2018

      When Stock for Downy be available?

      Answer : [Re] Inquiry for the item from alm****

      Dear Customer,

      We apologise, as we are facing some suppiler issue.
      We are checking with the brand now. And will look to update you once we have any news.

    +View all Notice, FAQ, Q&A >>
    [TSP] Cambodia Golden Rice Box 5KG | The World Best Rice
    [TSP] Cambodia Golden Rice Box 5KG | The World Best Rice
    Item Q&A
    • Question : Exchange Wrong Item -268917829Aug 11, 2018

      Hello there, you have been slow in replying and I have already sent you earlier query on QLive that you shipped
      Wrong Product when my Order 268917829 purchased is Tsuru Blended Sunflower Oil 5 KG But you shipped
      Tsuru Vegetable Oil 5KG and there is big difference is price...!
      Please arrange QExpress to exchange the Correct Product Purchased without delay...!

      Answer : [Re] Exchange Wrong Item -268917829

      Dear Customer, we apologize for the mistake made. We have shipped Tsuru Blended Sunflower Oil to you. Thank you! QooLife Team

      Question : [Re] Exchange Wrong Item -268917829

      Hi, ehen are you shipping again Tisuru Blended
      Sunflower Oil Exchange..?

      Answer : [Re] Exchange Wrong Item -268917829

      Hi, when you shipping out the exchange product?

      Question : [Re] Exchange Wrong Item -268917829

      Dear Customer,
      Item has been sent you should receive it soon.
      Thank u

      Answer : [Re] Exchange Wrong Item -268917829

      Hi, is that your "Smart Way" of doing business..!
      You sent me Tsuru Vegetable Oil 5KG again..?
      Explaining why...?

    • Question : expiry dateAug 06, 2018

      Hello there, please reply the expiry date …?

      Answer : [Re] expiry date

      Dear Customer, the expiry date is on August 2019. Thank you! QooLife Team

    • Question : Expiry DateAug 02, 2018

      Hi, your web showing expiry May2018...?

      Answer : [Re] Expiry Date

      Dear Customer, the expiry date for this rice is August 2019. thank you! QooLife Team

    • Question : Inquiry for the item from yan****Mar 30, 2018

      This price is for 1 pack or 2 price. I used to buy this rice but with different prices

      Answer : [Re] Inquiry for the item from yan****

      Dear Customer,
      The price is for 1 pack.
      Kindly note that our prices are subjective to remain competitive.
      Thank you and have a nice day

    • Question : Re: Sales PriceJun 08, 2017

      Hi Seller,

      The Cambodia Golden Rice Box 5KG, Usual Price was $11.90 and the Sales Price is $14.90.
      Is the rice had more quality at sales price than the usual price?
      Thanks for your info,

      Answer : [Re] Re: Sales Price

      Dear customer,

      Sales price is $14.90 for 5KG rice. You can get the cart coupon ($3 off) by going to Qoo10 event page, after using the cart coupon, it will be $11.90.

      Thank you

    +View all Notice, FAQ, Q&A >>
    [WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【5+1 CARTON DEAL!】!
    [WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【5+1 CARTON DEAL!】!
    Item Q&A
    • Question : Inquiry for the item from jea****Aug 15, 2018

      Hi, may I know the expiry date for the promil gold? Thanks!

      Answer : [Re] Inquiry for the item from jea****

      Dear Customer, expiry falls on the end of next year. Thank you! QooLife Team

    • Question : Inquiry for the item from qsj****Aug 15, 2018

    • Question : Inquiry for the item from cle****Jul 20, 2018

      Hi Seller, it's been a week and the status is still 'shipping requested'. When will you send it out?

      Answer : [Re] Inquiry for the item from cle****

      Dear Customer, can we have you order no please? Thank you! QooLife Team

      Question : [Re] Inquiry for the item from cle****

      Order no. 266825680

      Answer : [Re] Inquiry for the item from cle****

      Dear Customer,
      Your item is currently on delivery.
      You should be able to receive it by the end of this week.
      Thank you

    • Question : Inquiry for the item from vin****Jul 07, 2018

      Hi is the milk powder made in sg?

      Answer : [Re] Inquiry for the item from vin****

      Dear Customer,
      Yes it is.
      Thank you

    • Question : Inquiry for the item from ant****Jul 04, 2018

      Hi, can check expiry mth & year for stg 3 can 900g & 1.6kg? thx

      Answer : [Re] Inquiry for the item from ant****

      hi it expires october 2019

    +View all Notice, FAQ, Q&A >>
    [Unicharm]【Imported from JAPAN!】LIFREE Adult Diaper - Japan Quality! [SOLD IN CARTONS]
    [Unicharm]【Imported from JAPAN!】LIFREE Adult Diaper - Japan Quality! [SOLD IN CARTONS]
    Item Q&A
    • Question : Inquiry for the item from sou****Aug 15, 2018

    • Question : Inquiry for the item from Aon****Aug 11, 2018

    • Question : Inquiry for the item from ros****Jul 19, 2018

    • Question : Inquiry for the item from joa****Jun 16, 2018

      When will you have stocks for the M size pull.up pants

      Answer : [Re] Inquiry for the item from joa****

      Dear customer, we are in the midst of restocking. Do allow a few days for us to get the stocks up again. Thank you for supporting Qoolife

    +View all Notice, FAQ, Q&A >>
    New Launch! | MAMALAB WET WIPES! | No.1 Korea Manufactured! |
    New Launch! | MAMALAB WET WIPES! | No.1 Korea Manufactured! |
    Item Q&A
    • Question : Inquiry for the item from ted****Aug 15, 2018

    • Question : Blue Sticker Expiry DateAug 15, 2018

    • Question : Inquiry for the item from jo9****Aug 12, 2018

      When stock coming?

      Answer : [Re] Inquiry for the item from jo9****

      Dear Customer, there are new stocks in the warehouse now. Kindly place your orders soon. Thank you! QooLife Team

    [YK] THE SU - Premium wet wipes! | Made in Korea |
    [YK] THE SU - Premium wet wipes! | Made in Korea |
    Item Q&A
    • Question : Inquiry for the item from joa****Aug 15, 2018

    • Question : Inquiry for the item from pea****Aug 12, 2018

      When will you restock Pink wipes?

      Answer : [Re] Inquiry for the item from pea****

      Dear customer, we are currently having an issue with our supplier in Korea. We will update the listing page as soon as we have news. Thank you for supporting Qoolife!

    • Question : Inquiry for the item from sal****Aug 11, 2018

      It’s had been mths since end May that you kept repeatedly replied is that you had some issues wf the Korea supplier 🤷‍♀️ ? So is it solve ? Is the product coming back again ? It’s such waste that if the Korea supplier not producing this wet tissues anymore ?

      Answer : [Re] Inquiry for the item from sal****

      Dear customer, your concern is as equally important as ours. This product has been popular with all Qoolife's customer, we will make it our utmost effort to bring it back. Meanwhile, we will be launching another series of baby wet wipes from Korea. We will be selling it in a few days time. You may want to check that out for a change. We thank you for your constant support for Qoolife

    • Question : Inquiry for the item from fjo****Aug 06, 2018

      What is the difference for each color. Which can be use to remove makeup?

      Answer : [Re] Inquiry for the item from fjo****

      Dear customer, all of the range can be used for removing makeup. However, we are having some issues with our suppliers in Korea. We will keep this listing updated should there be stocks. Thank you for supporting Qoolife

    • Question : stockAug 02, 2018

      Any estimated date for the restock?

      Answer : [Re] stock

      Dear customer, we apologies as we have some problems with the supplier from Korea. We will keep this lising updated if there are stocks available. Thank you for supporting Qoolife!

    +View all Notice, FAQ, Q&A >>
    [FRISO] Friso Gold 2/3/4 1.8kg – Single tin | Made in Netherlands for SG | Official Friso Seller
    [FRISO] Friso Gold 2/3/4 1.8kg – Single tin | Made in Netherlands for SG | Official Friso Seller
    Item Q&A
    • Question : Inquiry from bit****Aug 15, 2018

    • Question : Inquiry for the item from xxi****Aug 06, 2018

    • Question : 关于商品eri****会员的咨询。Jun 20, 2018

      Buy a bottle and get the luggage?

      Answer : [Re] 关于商品eri****会员的咨询。

      Dear customer, you have to be the highest spender on the selected dates to be eligible for the luggage

    • Question : Inquiry for the item from wwl****May 19, 2018

      Hi, please advise the expiry date of Friso 4, thanks. Also, can I know if you import directly from Friso Netherlands ?

      Answer : [Re] Inquiry for the item from wwl****

      Dear customer, the expriy date is in 2019. Our stocks are imported weekly and are very fresh. They are made in the Netherlands. We only work with official brands in Singapore. What you get here is similar as what you get in NTUC

    • Question : Inquiry for the item from mfo****May 13, 2018

      Friso 3 expire when?

      Answer : [Re] Inquiry for the item from mfo****

      dear customer, they expire in 2019

    +View all Notice, FAQ, Q&A >>
    [GSK] Scotts Emulsion Original 400ml/ Orange 400ml!【GET HORLICKS MUG WITH EVERY PURCHASE!!】
    [GSK] Scotts Emulsion Original 400ml/ Orange 400ml!【GET HORLICKS MUG WITH EVERY PURCHASE!!】
    Item Q&A
    [Enfagrow A+] [SINGLE TIN PROMO] Enfagrow A+ with 360 DHA PLUS Stage 3/4/5 |1.8kg | Same as NTUC!
    [Enfagrow A+] [SINGLE TIN PROMO] Enfagrow A+ with 360 DHA PLUS Stage 3/4/5 |1.8kg | Same as NTUC!
    Item Q&A
    • Question : Inquiry related delivery from ber****Aug 15, 2018

    • Question : Inquiry related delivery from ber****Aug 15, 2018

    • Question : Inquiry for the item from cpt****Aug 08, 2018

    • Question : Inquiry for the item from eag****Jul 29, 2018

      Any restock for stage 3 today?

      Answer : [Re] Inquiry for the item from eag****

      Dear customer, item is restocked today. You may place your order. Thank you for supporting Qoolife!

    • Question : Inquiry for the item from tra****Jul 27, 2018

      Any restock for single tins enfagrow stage 3 n 4 today?

      Answer : [Re] Inquiry for the item from tra****

      Dear customer, they are restocked. Sorry for the inconvenience caused.

      Question : [Re] Inquiry for the item from tra****

      Thanks for the update on the restock. U have restocked but have also increased the price at the same time. The price after applying yr coupon is no difference from your normal price. What a marketinf gimmick!

      Answer : [Re] Inquiry for the item from tra****

      Dear customer, the after coupon price now is cheaper than our normal price.

    +View all Notice, FAQ, Q&A >>
    [JnJ]【Buy 2 at 15%】Aveeno Baby range - No.1 US baby skincare brand
    [JnJ]【Buy 2 at 15%】Aveeno Baby range - No.1 US baby skincare brand
    Item Q&A
    • Question : Inquiry for the item from jin****Aug 13, 2018

    • Question : Inquiry for the item from sug****Jul 27, 2018

      Hi..may i know when is the expiry for baby failing moisturising lotion?

      Answer : [Re] Inquiry for the item from sug****

      Dear Customer, the expiry date is at the end of 2019. Thank you! QooLife Team

    [RB] Authentic Durex Condoms x 4 | Comes in discreet packaging ~ Have safe fun
    [RB] Authentic Durex Condoms x 4 | Comes in discreet packaging ~ Have safe fun
    Item Q&A
    • Question : Have not recieved after 2 weeksAug 15, 2018

    • Question : When is the item ship?Aug 15, 2018

    • Question : DeliveryAug 03, 2018

      My order no is 268530873.
      Are you able to send out my orders by today ?
      This is due to I need go travel for one week on 08 August onwards thus worried nobody at home sign the parcel.

      Answer : [Re] Delivery

      Are you able to advise the delivery date otherwise I need to cancel the order due to I need travel soon and not available to sign the parcel.

      Question : [Re] Delivery

      Dear Customer,

      We are currently facing overwhelming orders and your order will be shipped out by this Friday. Do let us know if you would like to wait or cancel your order.
      We truly apologize for the inconvenience caused.

      Answer : [Re] Delivery

      Please help to ship out after 13 August due to I need travel oversea.
      Kindly advise if I'm still able to get the Free Braun travel shaver ? By the time that I'm placing order the Free Braun travel shaver is included in order list.

      Question : [Re] Delivery

      If it is come in discreet packaging then you may arrange to ship out as per your schedule and I will ask my colleague help sign on behalf. Please give the Free Braun travel shaver as promised.

      Answer : [Re] Delivery

      Dear Customer,

      We deeply apologize due to the delay in our supplier shipment. We can only mail out all orders to reach you by next week. Please let us know if you would like to wait or cancel your order.
      We are truly sorry about this.

      Question : [Re] Delivery

      Can I know when you will send out my orders ?

    • Question : Not yet reverie itemAug 14, 2018

    • Question : Not yet receive item.?Aug 14, 2018

    +View all Notice, FAQ, Q&A >>
    [NESTLE] KOKO KRUNCH + HONEY STARS (Free Shipping)
    [NESTLE] KOKO KRUNCH + HONEY STARS (Free Shipping)
    Item Q&A
    • Question : promoAug 15, 2018

      will there be another $11.90 promo?

      Answer : [Re] promo

      Dear Customer,

      We cant confirm on the promotion.
      As we run different promotion from time to time.

      For this item, it is already on a promotion and is while stocks last
      Do Grab it if you can.

      Thanks
      QooLife Team

    • Question : Inquiry for the item from sup****Aug 10, 2018

      Hi still comes with the egg? Tks

      Answer : [Re] Inquiry for the item from sup****

      Dear Customer,

      Yes. Still have. The item as shown.

      Thanks
      QooLife Team

    • Question : Inquiry for the item from jas****Aug 05, 2018

      Hi what's e net weight of each box? Also is 1box each rite?

      Answer : [Re] Inquiry for the item from jas****

      Dear Customer,

      It is 500gm for each box.
      This item is 1x koko Krunch, 1x Honey Star + 1x FOC Dinosaurs egg.

      Thanks
      QooLife Team

    • Question : Expiry dateAug 02, 2018

      hi,may i know the expiry date?

      Answer : [Re] Expiry date

      Dear Customer,

      We are unable to advise on the expiry date.
      However, please be assure that this is a new bundle pack from Nestle.

      Thanks
      QooLife Team

    [TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
    [TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
    Item Q&A
    • Question : Inquiry from wwh****Aug 10, 2018

      Hi, whats the password for telegram coupon? What's that for?

      Answer : [Re] Inquiry from wwh****

      Dear Customer,
      Qoolife team is launching our telegram channel to connect with customers. This channel will update customers about Qoolife Promotions. Qoolife is giving away $5 shop coupon if you subscribe to our telegram channel : https://t.me/QoolifeMall

      Question : [Re] Inquiry from wwh****

      Hi, thanks for your reply. Would prefer not having to download 1 more app. May I know details for the $5 coupon? Any min. spend?

      Answer : [Re] Inquiry from wwh****

      Oh i just saw. $5 off $50.. Can just give me the password? I need get stuff now..

      Question : [Re] Inquiry from wwh****

      Dear Customer,
      Kindly refer to the app for the password
      Thank you

      Answer : [Re] Inquiry from wwh****

      Thks

    • Question : couponAug 08, 2018

      hi,
      I need to key in password to get the coupon?

      Answer : [Re] coupon

      Dear Customer,
      Qoolife team is launching our telegram channel to connect with customers. This channel will update customers about Qoolife Promotions. Qoolife is giving away $5 shop coupon if you subscribe to our telegram channel : https://t.me/QoolifeMall

    • Question : Inquiry for the item from sam****Aug 04, 2018

      Bundle of 2? Meaning i will get 2 packs of 10kg at $32.90?

      Answer : [Re] Inquiry for the item from sam****

      Dear Customer,
      You will have to pay $65.80 for 2 packs.
      However we are currently having a promotion.
      Kindly take a look at our offers.
      Thank you

    • Question : How to get $27+ for 10kg as advertised ??Aug 03, 2018

      Tried purchasing 10kg + 10kg = $65.80 and yet still not able to use the cart coupon of $10 for $50.
      ??????

      Answer : [Re] How to get $27+ for 10kg as advertised ??

      Dear Customer,
      Please screenshot your issue to us
      Thank you

    • Question : Inquiry related delivery from arr****Jul 31, 2018

      when will my order be shipped out?

      Answer : [Re] Inquiry related delivery from arr****

      Dear Customer,
      Item is delivered
      Thank you

    +View all Notice, FAQ, Q&A >>
    [FRISO] Friso Gold 234 1.8kg – 3 tin bundle | Made in Netherlands for SG | Official Friso Seller
    [FRISO] Friso Gold 234 1.8kg – 3 tin bundle | Made in Netherlands for SG | Official Friso Seller
    Item Q&A
    • Question : Inquiry for the item from ewo****Aug 08, 2018

    • Question : Inquiry for the item from kri****Aug 11, 2018

      may I know what's the expiry date for stage 2?

      Answer : [Re] Inquiry for the item from kri****

      Dear customer, the expiry date is on february 2020

      Question : [Re] Inquiry for the item from kri****

      ok, then I can order. thanks ;)

      Answer : [Re] Inquiry for the item from kri****

      Dear customer, thank you for supporting Qoolife!

    • Question : Inquiry for the item from jas****Jul 18, 2018

      Got frisolac stage 1?

      Answer : [Re] Inquiry for the item from jas****

      Dear Customer, we only carry Stage 2-4. Thank you! QooLife Team

    • Question : Inquiry for the item from alb****Jul 05, 2018

      What is the password for discount?

      Answer : [Re] Inquiry for the item from alb****

      Dear customer, the password is only applicable during our Qoolife anniversary which will happen on the 3rd week. You will receive the password in a letter if you purchase anything from us. Thank you for supporting Qoolife!

    • Question : Inquiry for the item from dol****Jun 22, 2018

      How do I get 15% shop discount?

      Answer : [Re] Inquiry for the item from dol****

      Dear customer, the 15% is applicable tomorrow. Its a store wide discount for all friso items. You can redeem the coupon on top of the Qoolife shop and use it when you check out in your cart. Thank you for shopping at Qoolife!