Q&A board

Q & A Lists
Item Question & Answer
[Unicharm] Mamypoko Disney! PREMIUM! Buy only Authentic products! USE SHOP COUPON!
[Unicharm] Mamypoko Disney! PREMIUM! Buy only Authentic products! USE SHOP COUPON!
Item Q&A
  • Question : Inquiry for the item from mai****Oct 23, 2018

  • Question : Inquiry for the item from blu****Oct 17, 2018

    Hi,

    Will there be stocks coming in for the boys XXL diaper?

    Thank you

    Answer : [Re] Inquiry for the item from blu****

    Dear customer, the boys XXL size is currently out of stock as told by mamypoko supplier. We will update this listing as soon as we have updates on the stocks.

  • Question : diaper with backguard?Oct 11, 2018

    Hi can I check with the disney tape diaper comes with back guard?

    Answer : [Re] diaper with backguard?

    Dear customer, apologies as this diapers does not provide this function.

  • Question : Kid Pant boy XXL NightOct 11, 2018

    When will kids pants boy XXL restock

    Answer : [Re] Kid Pant boy XXL Night

    Dear customer, you may proceed to place your order now. Thank you for supporting Qoolife!

  • Question : Inquiry from Tin****Oct 09, 2018

    Will the xxl boys pants Restock before 11 Oct?

    Answer : [Re] Inquiry from Tin****

    Dear customer, it will be restocked on 11 Oct

    Question : [Re] Inquiry from Tin****

    Noted with thanks

    Answer : [Re] Inquiry from Tin****

    Thank you for supporting Qoolife!

    Question : [Re] Inquiry from Tin****

    Still not restock yet?

    Answer : [Re] Inquiry from Tin****

    Dear customer, it is restocked. Thank you for supporting Qoolife!

+View all Notice, FAQ, Q&A >>
[RB] 【10AM FREE - First 300 only】Airwick 4 In 1 Aerosol 300ml | Stocks from Singapore
[RB] 【10AM FREE - First 300 only】Airwick 4 In 1 Aerosol 300ml | Stocks from Singapore
Item Q&A
  • Question : Inquiry related delivery from mag****Oct 16, 2018

    Hi pls send the item to me again. I was not at home that time. Thanks

    Answer : [Re] Inquiry related delivery from mag****

    Dear Customer, we have given the instructions to send it to you again. Do keep a look out. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from mag****

    Hi..Pls inform the delivery guy to text me before delivery. Thanks a lot!

    Answer : [Re] Inquiry related delivery from mag****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from mag****

    Yes already received. Like the smell. Thank you!

  • Question : Inquiry for the item from flo****Oct 22, 2018

  • Question : Inquiry related delivery from moc****Oct 12, 2018

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Answer : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Question : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Answer : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Question : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Answer : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Question : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Answer : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Question : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Answer : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Question : [Re] Inquiry related delivery from moc****

    Hi, when can u send my item, already selected quick delivery on 10.10.2018 time 4-6 but no show up. Please advise and here my order no. 278357926. Thanks

    Answer : [Re] Inquiry related delivery from moc****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry related delivery from tay****Oct 11, 2018

    hi. i wanted to add this item to my cart, which already has a $50 item which offers free qx delivery. how come i'm still charged another $1.99 when i'll buy both items together n u'll definitely pack them together for 1 delivery. pls reply asap cos i want to complete the purchase asap today. thanks!

    attached screenshoot. looking to buy 1st 2 items from u.

    Answer : [Re] Inquiry related delivery from tay****

    Dear Customer,

    Unfortunately it could because of the different shipping

  • Question : Inquiry for the item from cha****Feb 21, 2018

[PnG] BUY 3 CARTON GET 1 GARMENT STEAMER WORRTH $89! Baby Dry Diapers/Premium Care Pants/Tape
[PnG] BUY 3 CARTON GET 1 GARMENT STEAMER WORRTH $89! Baby Dry Diapers/Premium Care Pants/Tape
Item Q&A
  • Question : Inquiry related delivery from mel****Oct 23, 2018

  • Question : Didn't receive the itemsOct 22, 2018

  • Question : Inquiry related delivery from mel****Oct 21, 2018

  • Question : Inquiry related delivery from mel****Oct 19, 2018

    Hi seller pls ship my items asap as i need it urgently . Thnx alot

    Answer : [Re] Inquiry related delivery from mel****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from mel****

    Pls advise a delivery date as my order is from 14oct till now.

  • Question : Inquiry for the item from mel****Oct 14, 2018

    When is the Restock for XL premium?

    Answer : [Re] Inquiry for the item from mel****

    Dear Customer, there are stocks in the warehouse now. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from mel****

    Alrdy placed order and waiting for delivery. Thnx

    Answer : [Re] Inquiry for the item from mel****

    Dear Customer, thank you for supporting QooLife! QooLife Team

    Question : [Re] Inquiry for the item from mel****

    Hi, may i know when my shipment be out?

    Answer : [Re] Inquiry for the item from mel****

    Dear customer, apologies as we have received an overwhelming of orders over the weekend. We are currently arranging the stocks. We will ship your order out as soon as possible.

    Question : [Re] Inquiry for the item from mel****

    Pls ship out asap as i need the diapers urgently. Thnx in advance

+View all Notice, FAQ, Q&A >>
[Abbott]【Single tin】Similac 2FL Milk Formula 1.8KG | All stages available - For Singapore market
[Abbott]【Single tin】Similac 2FL Milk Formula 1.8KG | All stages available - For Singapore market
Item Q&A
  • Question : Inquiry from law****Oct 19, 2018

    Order 122067255

    What is going wrong with U guys? U delivered wrong item to me and acknowledge the problem and give a “cant be bothered” attitude. You have been unresponsive since 16Oct. Do not tell me you did not see my message as I saw you answered to other inquiry in other listing.

    Answer : [Re] Inquiry from law****

    Dear Customer,

    Item has been delivered, we are sorry for the delay. Have you receive the items?

    Question : [Re] Inquiry from law****

    Hi, I have yet to receive anything. Can u re-check and give me tracking for parcel?

    Answer : [Re] Inquiry from law****

    You claimed that you resend last week. Till now, no news, no tracking information, no response. Totally unreliable. If you have send out, you would have tracking information. Qoo10 is investigating into this matter. You do not seem to be responsible to stand out and resolve the issue.

  • Question : Inquiry for the item from wil****Oct 09, 2018

    Hi, may I know when u will restock stage 1?

    Answer : [Re] Inquiry for the item from wil****

    Dear Customer,

    It will be restocked by thursday morning. Thank you for your understanding

[NESTLE]  MILO® PENG AND NUTRI G [6x225] x4 + FREE MAYER BLENDER
[NESTLE] MILO® PENG AND NUTRI G [6x225] x4 + FREE MAYER BLENDER
Item Q&A
  • Question : Inquiry for the item from ogh****Oct 23, 2018

  • Question : Inquiry for the item from jud****Oct 22, 2018

  • Question : About the ItemOct 22, 2018

    Any restock of this items?

    Answer : [Re] About the Item

    Apologies, no restock as this was a promo while stocks last.

  • Question : Inquiry for the item from xia****Oct 21, 2018

  • Question : Inquiry for the item from yoo****Oct 21, 2018

+View all Notice, FAQ, Q&A >>
[NESTLÉ NAN] Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
[NESTLÉ NAN] Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
Item Q&A
  • Question : Inquiry from Hui****Oct 10, 2018

  • Question : Inquiry for the item from hos****Oct 21, 2018

    May I know where is Nan ha 3 manufactured and the expiry date? Thanks.

    Answer : [Re] Inquiry for the item from hos****

    Dear Customer, Nan is manudactured in Switzerland but we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    Nestle Singapore on a weekly basis for infant Milk Powder. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

  • Question : Inquiry for the item from eey****Oct 18, 2018

    Hi, may I know if the optipro gro 3 is made in Switzerland?

    Answer : [Re] Inquiry for the item from eey****

    Dear Customer,

    Yes OptiGro 3 800gm is made in Switzerland.
    Do also note that OptiGro 3 1.8kg is made in Philipines.

    Thanks
    QooLife Team

  • Question : Inquiry for the item from all****Oct 15, 2018

    Hi would like to double check. Yours stocks for optipro 3 belong to the old version, or the revised optipro gro 3?

    Answer : [Re] Inquiry for the item from all****

    Dear Customer,

    Ours is the revised packaging.
    However, please abe assured that both pacakaging has the same content.

    Thanks
    QooLife Team

  • Question : Inquiry for the item from syl****Oct 14, 2018

    Hi is nan 4 made in Switzerland?

    Answer : [Re] Inquiry for the item from syl****

    Dear Customer,

    Nan 4 is made in Philipines.
    Our stocks is the same as those in the major supermarket.

    Thanks
    QooLife Team

+View all Notice, FAQ, Q&A >>
[DUMEX]  [BUNDLE DEAL] Mamil Gold Step 2/3/4/5/ HA/Babies/ Kids Milk
[DUMEX] [BUNDLE DEAL] Mamil Gold Step 2/3/4/5/ HA/Babies/ Kids Milk
Item Q&A
  • Question : Inquiry for the item from elf****Oct 23, 2018

    How many tins arw there? And how many kg? For this carton deal?

    Answer : [Re] Inquiry for the item from elf****

    Dear Customer, there are 6 tins and it's 850g for this bundle deal. Thank you! QooLife Team

  • Question : Inquiry related delivery from ipr****Oct 08, 2018

    Hi, kindly advise on the shipping status.
    Order placed a week ago.
    Order no. 121824860

    Answer : [Re] Inquiry related delivery from ipr****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry for the item from elf****Sep 28, 2018

    How many gram is it? Is it the biggest size?

    Answer : [Re] Inquiry for the item from elf****

    Dear Customer, the biggest size is 1.6kg per tin. Thank you! QooLife Team

  • Question : Inquiry for the item from tyl****Jul 19, 2018

    Hi, may I know the expiry date for the HA?

    Answer : [Re] Inquiry for the item from tyl****

    Dear Customer, the expiry date is in the year 2020. Thank you. QooLife Team

  • Question : Inquiry from min****Jun 25, 2018

    Hi would like to ask roughly when will be the estimated delivery date , country of origin for Mamil Gold stage 4 and also its expiry date. Thanks and regards, min.

    Answer : [Re] Inquiry from min****

    Dear Customer,

    We apologise for the delay,as we experience a shortage of stocks. However, stocks is going to be replenish today. Once replenish, the item will be ship out. Country of orign Australia/New Zealand

    Thanks

+View all Notice, FAQ, Q&A >>
[Colgate] SOFTLAN (FABRIC CONDITIONERS) | 1.7L Refill
[Colgate] SOFTLAN (FABRIC CONDITIONERS) | 1.7L Refill
Item Q&A
  • Question : Inquiry related delivery from Ama****Oct 23, 2018

  • Question : Inquiry related delivery from lka****Oct 19, 2018

  • Question : Inquiry related delivery from y_n****Oct 15, 2018

  • Question : Sakura FragranceOct 10, 2018

    Hi,
    Will you be restocking sakura soon?
    Thanks!

    Answer : [Re] Sakura Fragrance

    Dear customer, you may place your order now. However, shipping will be slightly delayed for a few days. Thank you for supporting Qoolife!

  • Question : Inquiry for the item from sno****Oct 09, 2018

    Hi Seller

    Are these products from manufactur In Thailand?

    Thanks

    Answer : [Re] Inquiry for the item from sno****

    Dear customer, yes you are correct. These products are directly from Colgate official similar to NTUC or cold storage offline stores.

[NESTLÉ®] Omega Plus AntiCol Milk Powder (3 X 600g) + FREE IONA SLOW COOKER
[NESTLÉ®] Omega Plus AntiCol Milk Powder (3 X 600g) + FREE IONA SLOW COOKER
Item Q&A
  • Question : Expiry date?Oct 22, 2018

    May I know the expiry date please, thanks

    Answer : [Re] Expiry date?

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    Nestle Singapore on a weekly basis. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

[RB]【FREE SHIPPING】Authentic Durex Condoms! Be safe and have fun | Authentic stocks
[RB]【FREE SHIPPING】Authentic Durex Condoms! Be safe and have fun | Authentic stocks
Item Q&A
  • Question : Item not receive after 12 daysOct 22, 2018

    Dear seller/

    I have ordered the item on 10 Oct, till now I have not receive the item.

    Please respond

    Order Summary (Date : Oct 10, 2018 / Cart no. : 122097093)

    Answer : [Re] Item not receive after 12 days

    Dear Customer, the status is 'On Delivery' now. You should receive it within these few days. Thank you! QooLife Team

  • Question : Inquiry related delivery from eug****Oct 03, 2018

    Any news regarding my order? It's been more than 1 week and according to your reviews, your delivery is usually very prompt.

    121663707 order number

    Answer : [Re] Inquiry related delivery from eug****

    Dear Customer,

    Item is on delivery, we are sorry for the delay

    Question : [Re] Inquiry related delivery from eug****

    Still not received. Almost 1 month now. You guys delivering from Russia by bicycle? My wife will be pregnant and maybe give birth by the time my order arrives.

    Answer : [Re] Inquiry related delivery from eug****

    Dear Customer, we have just resend your items again. Kindly expect it within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from eug****

    That was what you said before on 2 occasions. What will be different this time around?

    Answer : [Re] Inquiry related delivery from eug****

    Dear Customer, the status is 'On Delivery' now. You should receive it within these few days. Thank you! QooLife Team

  • Question : Inquiry related delivery from eug****Oct 20, 2018

    Still not received. Almost 1 month now. You guys delivering from Russia by bicycle? My wife will be pregnant and maybe give birth by the time my order arrives.

    Answer : [Re] Inquiry related delivery from eug****

    Dear Customer, we have just resend your items again. Kindly expect it within 3 days. Thank you! QooLife Team

  • Question : order no.278356851Oct 16, 2018

    hi, when can receive my order? from 10 Oct till now still pending for delivery..

    Answer : [Re] order no.278356851

    Dear Customer, we have run out of stocks for one of the products that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : PackagingOct 12, 2018

    Hi, can confirm whether your store offers discreet? Based on reviews cannot confirm, some say have others say no.

    Answer : [Re] Packaging

    Dear Customer,

    We have inform to the warehouse to pack it discreetly

+View all Notice, FAQ, Q&A >>
[Unicharm] ONLY OFFICIAL MAMYPOKO on Qoo10! Carton sales!
[Unicharm] ONLY OFFICIAL MAMYPOKO on Qoo10! Carton sales!
Item Q&A
  • Notice :Wetness Indicator !!!!Nov 11, 2016

  • FAQ :Country of OriginSep 20, 2016

  • Question : Availbility of XL Mamypoko Tape DiapersOct 22, 2018

    Good evening,

    Care to share when will XL Mamypoko Tape Diapers be available?

    Answer : [Re] Availbility of XL Mamypoko Tape Diapers

    Dear Customer, the new stocks should arrive tomorrow. However, do note that this is just an estimated date. Thank you! QooLife Team

  • Question : Inquiry for the item from wal****Oct 19, 2018

    Hi seller. For the tape small size. $120 is how many packs of how many?

    Answer : [Re] Inquiry for the item from wal****

    Dear customer, it is (68 pieces per pack x 3 packs) x 2 cartons.

    Question : [Re] Inquiry for the item from wal****

    Meaning for $120 I will receive 68 pieces X 6 packs (408 pieces diapers)?

  • Question : mamy pokoOct 22, 2018

+View all Notice, FAQ, Q&A >>
[NESTLÉ®] Diary (Omega Oat/Nespray/Coffee Mate/ Everyday)
[NESTLÉ®] Diary (Omega Oat/Nespray/Coffee Mate/ Everyday)
Item Q&A
  • Question : Inquiry for the item from mil****Oct 21, 2018

    Hi,

    Is the Everyday milk powder consists of 3 X 600g packs? Thank you

    Answer : [Re] Inquiry for the item from mil****

    Hi customer, yes it is.

    Question : [Re] Inquiry for the item from mil****

    Hi, Thank you. I will order

    Answer : [Re] Inquiry for the item from mil****

    Welcome

  • Question : Inquiry for the item from moo****Oct 06, 2018

    Hi, I ordered the omega Oat in end Aug and juz realised the rxpired date is on 26 Sept 18, which already expired now. It not indicated in the website. I had ordered total 4 packs. Please advise why you sell item with only 1 month left

    Answer : [Re] Inquiry for the item from moo****

    Hi, we have replied your other message.

    Question : [Re] Inquiry for the item from moo****

    Hi, any update?

    Answer : [Re] Inquiry for the item from moo****

    Hi customer, we will submit a refund for your expired order.

  • Question : Missing Free Gift of Iona 1.8L Multi Pot and Matcha Brown RiceSep 20, 2018

    Dear Sir, I have received my Nestle Omega Anticol Milk Powder (1 Kg & 2 pkt 600gm but without the free gifts. See attached pictures. I hope you can send me my free gifts asap. Thank you.
    Best regards,
    Tham

    Answer : [Re] Missing Free Gift of Iona 1.8L Multi Pot and Matcha Brown Rice

    attached pictures

    Question : [Re] Missing Free Gift of Iona 1.8L Multi Pot and Matcha Brown Rice

    Attached pictures

    Answer : [Re] Missing Free Gift of Iona 1.8L Multi Pot and Matcha Brown Rice

    Attached pictures

    Question : [Re] Missing Free Gift of Iona 1.8L Multi Pot and Matcha Brown Rice

    Dear Customer.

    Will you be able to send us your orderno.to check.

    Thanks
    QooLife Team

  • Question : Inquiry related cancel and refund from lee****Aug 30, 2018

    I have receive the items but the expiry date is indicated on the box as 26 Sep 2018 and NOT December 2018 as represented. This is a significant misrepresentation as I would not have purchased the items if expiry date was September 2018. I would like to return the goods and seek a refund if expiry date had been misrepresented.

    Appreciate your immediate clarification.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    We apologise for that.
    We need your help to request return for this item.

    We apologise for the inconvenenience caused.

    Thanks
    QooLife Team

    Question : [Re] Inquiry related cancel and refund from lee****

    I have submitted the request for Q10 delivery team to collect the items from my delivery address. The box has not been opened and all items are intact.

    Kindly arrange for pick up soonest.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    No prob. Will you be able to give us your order no.
    to expediate on your request.

    Thanks
    QooLife Team

    Question : [Re] Inquiry related cancel and refund from lee****

    Order no 271416183

    Answer : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    Thanks
    QooLife Team

    Question : [Re] Inquiry related cancel and refund from lee****

    Dear QooLife Team

    It is now September 10 but your team has still not collected the items from my delivery address. Appreciate if you could kindly expedite.

    Many thanks for your immediate attention.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Please provide an indication when you intend to collect the items with the incorrect expiry dates from my delivery address and provide me with the correct goods for consumption. Your immediate attention appreciated.

    Question : [Re] Inquiry related cancel and refund from lee****

    Please kindly respond to your customers query and arrange for collection of the incorrect items without further delay. Your delay and silence is seriously making me question the processionalism of the QooLife team.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Please kindly respond to your customers query and arrange for collection of the incorrect items without further delay. Your delay and silence is seriously making me question the processionalism of the QooLife team.

    Question : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    We apologise for the delayed response.

    We have arranged Qxpress to collect from you.
    13 Sep 10am-7pm.

    Once item collected, we will make a refund.

    We apologise for the inconvenience caused.
    QooLife Team

    Answer : [Re] Inquiry related cancel and refund from lee****

    You have collected the item, kindly advise when you will process the refund as this has not been received.

    Question : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    We have proceeded with the refund.

    Thanks
    QooLife Team

  • Question : expiry dateAug 07, 2018

    Hi, What is the expiry date for the Omega plus milk oat ?
    I would like to order 3 sets.

    Answer : [Re] expiry date

    Dear Customer, the expiry date is in December 2018. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[Abbott]【Bundle of 2】Ensure Powder/ Life 850g – For Singapore market
[Abbott]【Bundle of 2】Ensure Powder/ Life 850g – For Singapore market
Item Q&A
  • Question : DiveryOct 20, 2018

    Please let me know delivery time via message or sms. Order: 279879470. Thanks

    Answer : [Re] Divery

    Dear Customer, the status is 'On Delivery' now. You should receive it within these few days. Thank you! QooLife Team

    Question : [Re] Divery

    To ensure there's person to receive it, please let me know its ETA ? Thanks.

  • Question : Inquiry for the item from mcs****Oct 21, 2018

    What is the expiry date for this item?

    Answer : [Re] Inquiry for the item from mcs****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer on a weekly basis. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

  • Question : Expiry DateOct 20, 2018

[TSP] SONGHE - 5KG NOBLE BROWN / RED RICE !
[TSP] SONGHE - 5KG NOBLE BROWN / RED RICE !
Item Q&A
  • Question : Inquiry for the item from wwh****Oct 22, 2018

  • Question : Insufficient Quantity DeliveredOct 04, 2018

    Hi, I sent you an inquiry yesterday but have not heard from you. Please check my order for 6 x 5kg of brown rice. I received only 3 packets of 5kg yesterday. Kindly advise when you can send me the shortage of 3 packets.

    Answer : [Re] Insufficient Quantity Delivered

    Dear Customer,
    you shoud receive it next week.
    Thank you

  • Question : Inquiry for the item from Tan****Aug 02, 2018

    Pl re confirm that the red rice consist of red and brown rice as the picture looks misleading.

    Answer : [Re] Inquiry for the item from Tan****

    Dear Customer,
    Yes red rice consists of both
    thank you

  • Question : Inquiry for the item from jxj****Jul 27, 2018

    Hi,
    Pls advise expiry dates of both the red and brown rice. In addition, for the brown rice, is it a mixture of brown and red rice? Thanks!

    Answer : [Re] Inquiry for the item from jxj****

    Dear Customer,
    Rice expires in August 2019.
    The brown rice is only brown rice.
    As for the red rice it is a mixture of brown and red.
    Thank you

    Question : [Re] Inquiry for the item from jxj****

    Thanks for yr reply. Seems to me, brown rice is the one with brown and red rice. Can you confirm this point again as I intend to buy a few packs (and don't wish to buy wrongly).

    Answer : [Re] Inquiry for the item from jxj****

    Dear Customer,
    red rice it is a mixture of brown and red
    Thank you

[PnG] Buy 2 Free Fisherprice Toys Baby Dry Diapers Pants / Diapers / Premium Care Diapers
[PnG] Buy 2 Free Fisherprice Toys Baby Dry Diapers Pants / Diapers / Premium Care Diapers
Item Q&A
  • Question : Inquiry from Lim****Oct 21, 2018

    Hi, u have yet to answer my inquiry.
    Can u pls reply me.

    Answer : [Re] Inquiry from Lim****

    My Order No. 278171587

    Question : [Re] Inquiry from Lim****

    Dear Customer, we noticed that you have received your items. Thank you! QooLife Team

    Answer : [Re] Inquiry from Lim****

    Nope. I only received 1 carton and the free gift is wrong.
    And ur pple told in inseparate chat that i only otdered 1 carto n which is wrong

  • Question : Wrong free toy deliveredOct 13, 2018

  • Question : Inquiry for the item from Lad****Oct 20, 2018

  • Question : Inquiry for the item from kel****Oct 20, 2018

  • Question : Inquiry related delivery from cur****Oct 19, 2018

+View all Notice, FAQ, Q&A >>
[Nestle]Milo Activ-Go GSD /ActivGo 3in1 18 X 27g Buy 4 Packs and get Kaki Collectible Full Set FREE!
[Nestle]Milo Activ-Go GSD /ActivGo 3in1 18 X 27g Buy 4 Packs and get Kaki Collectible Full Set FREE!
Item Q&A
  • Question : Inquiry for the item from Mar****Oct 22, 2018

    Hi seller will you be restocking milo gao siew dai & activgo?

    Answer : [Re] Inquiry for the item from Mar****

    Hello customer, you may purchase it here as this promo pack with the toy is for a limited time only. https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=546017553

  • Question : Inquiry for the item from cke****Oct 13, 2018

  • Question : Inquiry for the item from fru****Oct 03, 2018

    So buy 4 packs will have the 4 different collectibles??

    Answer : [Re] Inquiry for the item from fru****

    Hi customer, You will rcv a full set.

    Question : [Re] Inquiry for the item from fru****

    Ok thanks when be sending out?

    Answer : [Re] Inquiry for the item from fru****

    Hi customer, we are unable to advise on order status as we do not know your order number

  • Question : Inquiry for the item from Phe****Oct 04, 2018

    Will u restock Milo Gao Siew Dai?

    Answer : [Re] Inquiry for the item from Phe****

    Hi customer, yes it is arriving this week :)

  • Question : Inquiry for the item from ho_****Sep 30, 2018

    Will u restock and when? Cos cart message stated insufficient stocks.

    Answer : [Re] Inquiry for the item from ho_****

    Hi customer, we are ordering and it will be restocked soon this week :)

+View all Notice, FAQ, Q&A >>
[Chip Seng Impex] Jin Huang - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
[Chip Seng Impex] Jin Huang - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : Inquiry related delivery from hui****Oct 19, 2018

    Item
    Not received on selected timing. We are at home waiting throughout.

    Pls get back asap and send out items thank you.

    Answer : [Re] Inquiry related delivery from hui****

    Dear Customer, the stocks just came in. Kindly give our warehouse guys some time to inbound the stock and we'll send it soon. Apologize for the late delivery. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from hui****

    Can update on delivery date and time? Thank u

    Answer : [Re] Inquiry related delivery from hui****

    Dear Customer, we noticed that you have received your items. Thank you! QooLife Team

  • Question : Inquiry related delivery from hea****Oct 20, 2018

  • Question : deliveryOct 20, 2018

  • Question : Non-delivery of Order 279558771Oct 19, 2018

  • Question : Inquiry related delivery from yle****Oct 19, 2018

    Order no 279547053

    Hi seller it is past selected timing. I am at home but no delivery. Can check my order ? Thanks.

    Answer : [Re] Inquiry related delivery from yle****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[Moksan] New Launch! | MAMALAB WET WIPES! | No.1 Korea Manufactured! |
[Moksan] New Launch! | MAMALAB WET WIPES! | No.1 Korea Manufactured! |
Item Q&A
  • Question : Inquiry for the item from lsm****Oct 22, 2018

    Hi, may I know when the blue sticker series will be back in stock?

    Answer : [Re] Inquiry for the item from lsm****

    Dear customer, the next shipment will arrive from korea next month. Thank you for supporting Qoolife!

  • Question : Inquiry for the item from car****Oct 22, 2018

    Hi seller

    Just to check are all the wet tissues fragrance free?

    Answer : [Re] Inquiry for the item from car****

    Dear Customer, all the wet tissues are fragrance free. Thank you! QooLife Team

  • Question : Inquiry related delivery from cyn****Oct 15, 2018

    Its been 5 days. My items not sent yet. May i know when can i receive?

    Answer : [Re] Inquiry related delivery from cyn****

    Dear customer, your delay is due to the joy dishwashing liquid delay of stocks. The item has arrived today. We will process your order and ship them out as soon as possible. Thank you for supporting Qoolife!

    Question : [Re] Inquiry related delivery from cyn****

    Today is 18oct but still shipping requested.

    Answer : [Re] Inquiry related delivery from cyn****

    Dear customer, you have acknowledged your item. Thank you for supporting Qoolife!

  • Question : Inquiry for the item from mag****Oct 15, 2018

  • Question : Inquiry for the item from j_q****Oct 11, 2018

    When will original with sticker new stock arrives?

    Answer : [Re] Inquiry for the item from j_q****

    Dear customer, as the stocks is shipped from korea, we need some time for the shipment to arrive. We are sorry for the delay but please check back within the next few weeks. Thank you for supporting Qoolife!

+View all Notice, FAQ, Q&A >>
[RB]【FREE Spin Mop worth $29.90】Vanish Laundry Stain Remover Series |Stocks from Singapore
[RB]【FREE Spin Mop worth $29.90】Vanish Laundry Stain Remover Series |Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from jes****Oct 06, 2018

    Hi seller, I would like to place order for 6 bottles of the vanish stain remover, will I get 2 mop & bucket? I am placing order for 2 of my relatives and would like to confirm if each of them will get one set of the mop & bucket.

    Hope to hear from you soon, thank you.

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    Yes, or you may have 3 different orders in a cart

    Question : [Re] Inquiry for the item from jes****

    Hi seller, noted with thanks. If I go with different orders in a cart, I still can get the free shipping service?

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    Yes, please do choose the same shipping method to get free shipping

    Question : [Re] Inquiry for the item from jes****

    Thanks for the prompt reply. I have ordered the items, as enclosed.

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    Thank you for your understanding

    Question : [Re] Inquiry for the item from jes****

    Hi seller, approximately when can we receive the items?

    Answer : [Re] Inquiry for the item from jes****

    Hi, any update?

    Question : [Re] Inquiry for the item from jes****

    Hi seller, please at least reply with an update.

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer, we have run out of stocks for some of the products that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from jes****

    Hi seller, could you share on the estimated date on when your stocks will be in? Do hope if you can respond promptly.

    Thanks

  • Question : Inquiry for the item from jan****Oct 11, 2018

    Any more free spin mop available?

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer,

    It has been fully redeemed

  • Question : Did not receive the FREE Spin MopOct 10, 2018

    Hi,

    I purchased the Vanish powder that comes with FREE Spin Mop. Just received the items but without the Mop. Can you please check.

    Answer : [Re] Did not receive the FREE Spin Mop

    Hi there, the delivery guy came back with the 2nd box which is the FREE Mop. Guess he missed it. Thanks

    Question : [Re] Did not receive the FREE Spin Mop

    Dear Customer,

    Thank you for informing us

  • Question : Inquiry for the item from jud****Sep 25, 2018

    Do u sell the extra mop replacement?

    Answer : [Re] Inquiry for the item from jud****

    Dear Customer,

    Sorry as we only give it out as a free gift.

    Question : [Re] Inquiry for the item from jud****

    Where can i get the mop replacement?

    Answer : [Re] Inquiry for the item from jud****

    Dear Customer,

    We deeply apologize due to the delay in our supplier shipment. We can only mail out all orders to reach you by this week. Please let us know if you would like to wait or cancel your order.
    We are truly sorry about this.

    Question : [Re] Inquiry for the item from jud****

    I received. Thanks

    Answer : [Re] Inquiry for the item from jud****

    Dear Customer,

    Item is delivered, we are sorry for the delay

  • Question : Inquiry for the item from kal****Sep 23, 2018

+View all Notice, FAQ, Q&A >>
[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : 2x 25.20Oct 09, 2018

    Hi,
    There's no $10 coupon to download in order to get 2x 10kg at $25.20 each
    Pls assist

    Answer : [Re] 2x 25.20

    Dear Customer,
    Kindly collect the $10 coupon from this link here:
    https://www.qoo10.sg/sp/183700?banner_no=1684554&corner_id=00055
    Thank you

    Question : [Re] 2x 25.20

    Thanks for the link. However I can't apply the coupon as it's based on non-daily deals etc only

    Answer : [Re] 2x 25.20

    Dear Customer,
    Could you kindly take a screenshot of your issue and send it to us.
    Thank you

    Question : [Re] 2x 25.20

    Thanks for the reply.
    Now the $10 coupon is gone... So no way I can sent the screenshot to you

    Answer : [Re] 2x 25.20

    Dear Customer,
    We will look into this issue.
    Thank you for your feedback

    Question : [Re] 2x 25.20

    Hi. Any update? It's been 10 days....

  • Question : Inquiry for the item from Juz****Oct 22, 2018

  • Question : Inquiry for the item from cec****Oct 09, 2018

    We unable to get in bundle as advertised , we only allow to click qty one .

    Please advise.

    Answer : [Re] Inquiry for the item from cec****

    Dear Customer,
    Kindly use the add-on option
    Thank you

    Question : [Re] Inquiry for the item from cec****

    Thanks.
    But Add in bundle don't allow to use the $10 cart.. So how can be $25.20 each pack?
    We have tried.

    Answer : [Re] Inquiry for the item from cec****

    Dear Customer,
    Could you kindly take a screenshot of your issue and send it to us.
    Thank you

    Question : [Re] Inquiry for the item from cec****

    Is ok
    Tks

  • Question : Broken free giftOct 15, 2018

    Hi seller,
    I got a broken luminarc bowl, can I exchange? My order no 271204951.

    Answer : [Re] Broken free gift

    Dear Customer,
    Could you provide a picture of the damaged bowl.
    Thank you

    Question : [Re] Broken free gift

    Photo attached, plz check. Thx.

    Answer : [Re] Broken free gift

    I already msg u regarding this on end of Aug but no further action

  • Question : Inquiry for the item from jan****Oct 19, 2018

+View all Notice, FAQ, Q&A >>
[PnG] 【BUNDLE OF 2】FAB Detergent Powder 4.7-5.1KG
[PnG] 【BUNDLE OF 2】FAB Detergent Powder 4.7-5.1KG
Item Q&A
  • Question : Order 278649473Oct 22, 2018

    Hi,

    I received my order, but there is no Starbucks Voucher. Will it be sent separately?

    Answer : [Re] Order 278649473

    Dear Customer, the free gift will be send separately from your ordered items. Thank you! QooLife Team

  • Question : When is my orders will deliver out. order no.276176290Oct 03, 2018

    when is my orders going to deliver out?? will you at least inform the date and time as i need to arrange for someone to receive the them? are you delivering together with this order no. 276176291 too which you didnt deliver out to me yet.
    Are you going to exchange your SPOIL SPIN MOP as well for order no.276217288??

    Answer : [Re] When is my orders will deliver out. order no.276176290

    Dear Customer,

    For any enquires of delay of orders, please call qoo10 customer hotline at +65 6735 3487.

    Thanks

    Question : [Re] When is my orders will deliver out. order no.276176290

    Dear Seller, I think the delay is referred to you! As you delayed the orders to deliver out. Hence, I doubt is the problem from qoo10. Kindly be prompt in your orders preparation. Nonetheless, my orders was either being cancelled BY you and received after long delays.

  • Question : 关于商品joe****会员的咨询。Oct 09, 2018

    For free Starbucks voucher is cash vouchers?any min spend

    Answer : [Re] 关于商品joe****会员的咨询。

    Dear Customer, there's no amount for min spending in the Starbucks voucher. Thank you! QooLife Team

  • Question : ORDER NOT RECEIVEDOct 05, 2018

    Hi,

    Regards to my order no. 275484627, I contacted QExpress yesterday again. The delivered status has been confirmed that the item was returned to SELLER and received by your staff. Please check the signature and driver memo (STAFF). Recipient is QExpress Pte Ltd.

    Please re-deliver to another address: BLK 525 SERANGOON NORTH AVE 4 #06-66 SINGAPORE 550525 as there will be no one around in the Woodlands address unless specific timing.

    My contact is 9048 1393. Thank you.

    Answer : [Re] ORDER NOT RECEIVED

    Dear Customer,

    For any enquires of delay of orders, please call qoo10 customer hotline at +65 6735 3487.

    Thanks

  • Question : DeliverySep 27, 2018

    Hi, regards to order no. 27548462, the house door bell is faulty. But the delivery man did not call to check if anyone at home and left. How can I re-arrange another date for delivery?

    Answer : [Re] Delivery

    Dear Customer,

    The order number you provided does not exist in our system. Can you provide us the correct one, so we can assist you re-ship you the order?

    Thanks

    Question : [Re] Delivery

    This is the order

    Answer : [Re] Delivery

    Order no 275484627. Can I request to deliver this coming Thursday 10-12pm?

    Question : [Re] Delivery

    Dear Customer,

    Your item have been delivered.

    Thanks

+View all Notice, FAQ, Q&A >>
[PnG] [RESTOCK] FREE SHIPPING Baby Dry Diapers Pants / Diapers / Premium Care Diapers From Japan
[PnG] [RESTOCK] FREE SHIPPING Baby Dry Diapers Pants / Diapers / Premium Care Diapers From Japan
Item Q&A
    • Question : Inquiry related delivery from ai.****Sep 29, 2018

      Hi there, if I order today, how fast can I receive it as I will be away on Thursday onwards. Thanks!

      Answer : [Re] Inquiry related delivery from ai.****

      Dear Customer,

      Can you provide us an order number so we can assist you?

      Thanks

      Question : [Re] Inquiry related delivery from ai.****

      279958794/5/6

      Answer : [Re] Inquiry related delivery from ai.****

      Dear Customer, your pokka drinks have been sent out to you. You should received it within 3 days. As for the order no 279958794, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    • Question : Inquiry for the item from Jem****Oct 18, 2018

      Hi
      When the stock for premium tape L be in?

      Answer : [Re] Inquiry for the item from Jem****

      Dear Customer, there are stocks in the warehouse now for premium tape L. Kindly place your orders soon. Thank you! QooLife Team

    • Question : Inquiry for the item from Kar****Oct 18, 2018

      When will you have L stock again?

      Answer : [Re] Inquiry for the item from Kar****

      Dear Customer, there are L stocks in the warehouse now. Do place your orders soon. Thank you! QooLife Team

    • Question : DELIVERY DATEOct 17, 2018

      When my order will deliver ? my order number is Cart no. 122252074.

      Answer : [Re] DELIVERY DATE

      Dear Customer, the stocks just came in. Kindly give our warehouse guys some time to inbound the stock and we'll send it soon. Apologize for the late delivery. Thank you! QooLife Team

      Question : [Re] DELIVERY DATE

      Hi Seller,

      Can i collect the pampers from your warehouse? Need this pampers before i leave singapore on this friday night. Thanks you.

      Answer : [Re] DELIVERY DATE

      Dear Customer, we've just sent you the pampers you ordered. It should reach you within this 2 days. Thank you! QooLife Team

    +View all Notice, FAQ, Q&A >>
    Baby Fair Promo  FREE MEGABLOK TOY [Buy Diapers + Milkpowder]
    Baby Fair Promo FREE MEGABLOK TOY [Buy Diapers + Milkpowder]
    Item Q&A
    • Question : Inquiry for the item from gar****Oct 21, 2018

    • Question : Inquiry related delivery from qis****Oct 21, 2018

    • Question : Inquiry for the item from Soo****Oct 20, 2018

    • Question : Inquiry for the item from jol****Oct 17, 2018

    • Question : Inquiry for the item from fox****Oct 17, 2018

    +View all Notice, FAQ, Q&A >>
    Philips: VIVA Collections and Compact Juicer HR1832/00 - 50% OFF
    Philips: VIVA Collections and Compact Juicer HR1832/00 - 50% OFF
    Item Q&A
    • Question : Inquiry for the item from yan****Oct 21, 2018

    • Question : Inquiry for the item from tan****Oct 21, 2018

      Hr 1832 restocking soon?0

      Answer : [Re] Inquiry for the item from tan****

      Hi there. Unfortunately it is OOS and we are not restocking.

    [NESTLÉ NAN] OPTIPRO® H.A. 2 Follow-up Formula 800g
    [NESTLÉ NAN] OPTIPRO® H.A. 2 Follow-up Formula 800g
    Item Q&A
    • Question : Inquiry for the item from cha****Oct 21, 2018

      Pls advise the country of origin. Thanks!

      Answer : [Re] Inquiry for the item from cha****

      Dear Customer, Nestle Nan is made in Switzerland. Thank you! QooLife Team

    • Question : Inquiry for the item from Oce****Oct 14, 2018

      When is the expiry date?

      Answer : [Re] Inquiry for the item from Oce****

      Dear Customer,

      Nan 2 is expiring in May 2019.
      Nan HA2 is expiring in June 2019.

      Thanks
      QooLife Team

    [NESTLE] NESCAFE GOLD Creamy Latte/ Dark Latte/ Cappuccino  [Bundle of 2]
    [NESTLE] NESCAFE GOLD Creamy Latte/ Dark Latte/ Cappuccino [Bundle of 2]
    Item Q&A
    • Question : NESCAFE GOLD Dark LatteOct 21, 2018

    • Question : Inquiry related delivery from lyn****Oct 12, 2018

      Hi received my parcel but short of 1 free doubled wall mug.pls advise

      Answer : [Re] Inquiry related delivery from lyn****

      Hi, may i know ur order number

      Question : [Re] Inquiry related delivery from lyn****

      278177864.
      Attached my cart order. Foc item reflected on my payment page.

      Answer : [Re] Inquiry related delivery from lyn****

      See attached

      Question : [Re] Inquiry related delivery from lyn****

      Hi customer, the free gift was OOS. Would u like to return your order? We are very sorry for the disappointment.

      Answer : [Re] Inquiry related delivery from lyn****

      What do u mean by oos.when I pay there is free gift n below the option :none. If i order is already oos there should be only none left in the option. I been buying from u thru qoo10 for more 5yrs. Disgusted by yr poor customer service n attitude. U shd refund my delivery fee at least. Wouldn't ve order if I had known the glass is oos.

      Question : [Re] Inquiry related delivery from lyn****

      Hi customer, we deeply apologise for your bad experience. Would you like to return the order? We will refund the entire payment including delivery.

    • Question : Inquiry for the item from ubk****Oct 09, 2018

    • Question : Expiry dateOct 07, 2018

      hi, when is the expiry date for the Creamy Latte and Dark Latte?

      Answer : [Re] Expiry date

      Hi customer, we are unable to advise on the expiry date, however do be advised that we order fresh stocks on a weekly basis from Nestle :)

    • Question : Inquiry for the item from alb****Sep 30, 2018

      Will there be new stocks for dark latte?

      Answer : [Re] Inquiry for the item from alb****

      Hi customer, we are ordering it and you may purchase it some time later this week :)

    +View all Notice, FAQ, Q&A >>
    [WYETH] S-26 Picky Eater Gold 【Single Tins!】