Q&A board

Q & A Lists
Item Question & Answer
[NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk  | Bundle of 6
[NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk | Bundle of 6
Item Q&A
  • Question : Inquiry related delivery from wha****Dec 19, 2018

  • Question : Inquiry from shi****Dec 16, 2018

  • Question : Inquiry for the item from gra****Dec 18, 2018

  • Question : Inquiry related cancel and refund from Moc****Dec 17, 2018

    Hi seller,

    I am requesting for a refund as I have written to you twice about items not delivered to me after almost coming to 2 weeks. Unable to request for refund under system now! Please process my request! My Order No. 284008176, cart no.123261273.

    Answer : [Re] Inquiry related cancel and refund from Moc****

    Dear Customer, the status is now 'On Delivery'. You should receive it within these few days. Thank you! QooLife Team

  • Question : Inquiry related return and exchange from ama****Dec 17, 2018

+View all Notice, FAQ, Q&A >>
[Colgate] Softlan Fabric Conditioner 2.8 - 3L |
[Colgate] Softlan Fabric Conditioner 2.8 - 3L |
Item Q&A
  • Question : Inquiry related return and exchange from obs****Dec 16, 2018

  • Question : Inquiry for the item from moj****Dec 13, 2018

    May I know what the expiry date for the items?

    Thank you.

    Answer : [Re] Inquiry for the item from moj****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

    Question : [Re] Inquiry for the item from moj****

    Thank you for your prompt reply.

    Answer : [Re] Inquiry for the item from moj****

    Thank you for supporting Qoolife!

[Kao] Merries Diapers - Tape/ Pants | Premium diapers made in Japan
[Kao] Merries Diapers - Tape/ Pants | Premium diapers made in Japan
Item Q&A
  • Question : Inquiry related delivery from ati****Dec 19, 2018

  • Question : Inquiry for the item from nik****Dec 19, 2018

  • Question : Inquiry related delivery from alv****Dec 15, 2018

    No updates to my order status since a week ago
    I was expecting fast shipment as per your usual good service. Disappointing! Pls revert!

    Answer : [Re] Inquiry related delivery from alv****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

  • Question : Inquiry related delivery from kar****Dec 14, 2018

  • Question : Inquiry from wen****Dec 10, 2018

    Hi seller, can you advise how to find the receipt to upload to Merries Rewards website?

    Answer : [Re] Inquiry from wen****

    Dear Customer, to print out the receipt, kindly go to “My Qoo10” (on the top right of the page) > Shopping List > click “receipt” under the item information. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[PnG] Febreze Fabric Freshener 800ml/ Bundle of 2
[PnG] Febreze Fabric Freshener 800ml/ Bundle of 2
Item Q&A
  • Question : Inquiry for the item from pat****Dec 19, 2018

  • Question : Inquiry for the item from pye****Dec 18, 2018

  • Question : Inquiry for the item from xlu****Dec 03, 2018

    When anti bac stocks coming?

    Answer : [Re] Inquiry for the item from xlu****

    Dear Customer,

    Stocks will be replenishing on Friday.

    Thanks

  • Question : Inquiry for the item from ali****Sep 16, 2018

  • Question : Inquiry for the item from pye****Jul 09, 2018

    Hi. Do you still have stock for anti bacteria stock?

    Answer : [Re] Inquiry for the item from pye****

    Dear Customer,

    Stocks will be replenish tomorrow.

+View all Notice, FAQ, Q&A >>
[RB]【Total 3 items!】Dettol body wash 950ml pump + 900ml refill x 2 | Stocks from Singapore
[RB]【Total 3 items!】Dettol body wash 950ml pump + 900ml refill x 2 | Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from 020****Dec 19, 2018

  • Question : Inquiry related return and exchange from ban****Dec 03, 2018

    hi i recieved item which indicate expire 12/18.. i want an exchange to it. Msg you personally yet no reply..

    Answer : [Re] Inquiry related return and exchange from ban****

    Dear Customer, we doubt that the expiry date is so soon as we order from the manufacturers on a weekly basis. Could the date that you saw be the manufacturing date? Thank you! QooLife Team

  • Question : 121765740Oct 02, 2018

    Hi seller, I have received the body shampoo today but you have short delivered 1 pic. It should be 2 x 950ml but I received one bottle only.

    Answer : [Re] 121765740

    Dear Customer,

    We are sorry for the confusion, we can send you another bottle of random flavour. Will you be okay with that? Thank you

    Question : [Re] 121765740

    Ok. Thank you.

    Answer : [Re] 121765740

    Dear Customer,

    We have reship for your item to reach you within 2 working days.

    Question : [Re] 121765740

    Thank you.

    Answer : [Re] 121765740

    Dear Customer,

    Thank you.

  • Question : order 276908744 276908745Oct 02, 2018

    I only received 3 bottles instead of 4??

    Answer : [Re] order 276908744 276908745

    Dear Customer,

    Item that have $-1 is only for single bottle, we are sorry for the delay

    Question : [Re] order 276908744 276908745

    Hi I paid same price. There is no $1 deduction!

    Answer : [Re] order 276908744 276908745

    Dear Customer,

    We are sorry for the confusion, we can send you another bottle of random flavour. Will you be okay with that? Thank you

    Question : [Re] order 276908744 276908745

    yes, please send
    Thanks!

    Answer : [Re] order 276908744 276908745

    Dear Customer,

    We have reship for your item to reach you within 2 working days.

  • Question : Inquiry for the item from emi****Sep 28, 2018

    Hi, may I know when is the expiry date?

    Answer : [Re] Inquiry for the item from emi****

    Dear Customer,

    It should be at least 3 months long if not cancelled

    Question : [Re] Inquiry for the item from emi****

    Noted. Thanks

    Answer : [Re] Inquiry for the item from emi****

    Dear Customer,

    Thank you

+View all Notice, FAQ, Q&A >>
[PnG] DYNAMO 2.75L/3L BUNDLE of 4!
[PnG] DYNAMO 2.75L/3L BUNDLE of 4!
Item Q&A
  • Question : Inquiry related delivery from csw****Dec 19, 2018

  • Question : Inquiry for the item from luv****Dec 14, 2018

    Hi it’s been like a month and my last message was about 1-3 weeks ago. It was stated when I purchase there will be Starbucks voucher given. May I know how Long will it takes for us to receive it? And how we get it? Please reply! This is the 2nd time then I have to send multiple messages to get replies. Ur delivery in product is prompt but not on replying inquiries.

    Answer : [Re] Inquiry for the item from luv****

    Dear Customer,

    Can you provide us an order number so we can assist you?

    Thanks

    Question : [Re] Inquiry for the item from luv****

    123410339

    Answer : [Re] Inquiry for the item from luv****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from luv****

    I received the items of Dynamo. But not the Starbucks voucher. I’m enquiring on the voucher.

  • Question : Inquiry related delivery from kia****Dec 10, 2018

    Hi, my order # 284396807. Ordered on 29 Nov. When are you planning to deliver the items? Thanks.

    Answer : [Re] Inquiry related delivery from kia****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from kia****

    When are you planning to ship my orders?

    Answer : [Re] Inquiry related delivery from kia****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from kia****

    So, you are fulfilling the newer orders instead of those which were placed much earlier? What kind of arrangement is this? And how long more are we expected to wait?

    Answer : [Re] Inquiry related delivery from kia****

    Dear Customer. we have placed our order with the supplier and we're waiting for the shipment now. We will ship out everything the moment we receive the new stocks in our warehouse. Thank you! QooLife Team

  • Question : Inquiry for the item from san****Dec 17, 2018

    Hello, my order was made on 11 Dec and have yet to receive my items, no update on the status as well. Could you please advise what is happening?thank you!

    Answer : [Re] Inquiry for the item from san****

    Dear Customer,

    The order was stuck because we are facing stocks issue for indoor dry.
    Stocks will be replenish tomorrow, please expect to receive your item in 2-3 working days.

    Thanks

  • Question : Inquiry for the item from lyn****Dec 17, 2018

+View all Notice, FAQ, Q&A >>
[Abbott]【Bundle of 2】Ensure Powder/ Life 850g – For Singapore market
[Abbott]【Bundle of 2】Ensure Powder/ Life 850g – For Singapore market
Item Q&A
  • Question : Inquiry related delivery from ama****Dec 19, 2018

  • Question : Inquiry related delivery from 242****Dec 15, 2018

  • Question : Inquiry from hsn****Dec 11, 2018

  • Question : Inquiry for the item from lor****Dec 09, 2018

    Hi, I would like to order Ensure chocolate during the promotion. Will you be allowing further orders of Ensure chocolate today? I am not in a hurry to receive the order but would like to enjoy the current promotion. Thank you.

    Answer : [Re] Inquiry for the item from lor****

    Dear Customer, the stocks have reached our warehouse. Kindly place your orders soon. Thank you! QooLife Team

  • Question : Inquiry for the item from elv****Dec 09, 2018

    When will you restock

    Answer : [Re] Inquiry for the item from elv****

    Dear Customer, the stocks are at the warehouse now. Kindly place your orders soon. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[RB] Harpic Liquid 500ml Value Pack x 3 | Stocks from Singapore
[RB] Harpic Liquid 500ml Value Pack x 3 | Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from pat****Dec 19, 2018

  • Question : Inquiry for the item from l1n****Dec 06, 2018

    Dear Sir / Madam,

    Please advice where is my Order No. 283002027? It has been 3 weeks and I have yet received it due to miss the delivery Qx Quick.

    Understand that:
    QX quick orders:If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

    But till now, I have not received the item. Please advice.
    Based on the tracking no, the item has been received by Qxpress Pte Ltd.
    And according to them, the item returned back to you.

    Please advice if you have received the item? Are you able to redeliver via QXpress?
    Otherwise, I may go and collect directly from you.
    Appreciate your prompt reply.

    PLEASE DO NOTE THAT I HAVE NOT RECEIVED THE ITEM YET.
    YOUR REPLIED WAS ALWAYS MERELY LIKE COMPUTER BASED, mentioning I have received the order.
    APPRECIATE YOUR COOPERATION ON THIS MATTER !!!

    Thank you

    Answer : [Re] Inquiry for the item from l1n****

    Dear Sir / Madam,

    Question : [Re] Inquiry for the item from l1n****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from l1n****

    Dear Qoolife, please be adviced that I have NOT received the item yet. The recipient of this item is Qxpress Pte Ltd, as stated in the tracking system. If I guess correctly, Qoolife and Qxpress is the same. Which means that this item had been delivered back to you. Kindly do not CHEAT your customer in this way, and kindly redeliver the item via Qxpress standard. Thank you

    Question : [Re] Inquiry for the item from l1n****

    Please see attached file. Qoolife Mall is managed by Qxpress Pte Ltd, which means that you HAVE RECEIVED the item, and NOT ME !

    Answer : [Re] Inquiry for the item from l1n****

    Dear Customer, the status is now 'On Delivery'. You should receive it within these few days. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from l1n****

    Dear Sir.
    Please advice the tracking number. Have not received the item. Thank you

    Answer : [Re] Inquiry for the item from l1n****

    Dear Sir,

    Please advice the tracking number. Have not received the item. Thank you

  • Question : Inquiry for the item from pat****Dec 17, 2018

    Where is my 2 Koi cash card of $10 each? Please refund if cash card not available .

    Answer : [Re] Inquiry for the item from pat****

    Dear Customer, we apologize for the Koi card as it has been fully redeemed. Thank you! QooLife Team

  • Question : Inquiry for the item from lil****Nov 14, 2018

    I had order the harpic liquid packs..n it stated free $10 koi gift card..why i no receive

    Answer : [Re] Inquiry for the item from lil****

    Dear Customer,

    As stated in the event page, the card will be sent to you after 1 week. We will be sending it out next Monday so you should receive by end of next week.

    Question : [Re] Inquiry for the item from lil****

    More than 3weeks .I still did not receive any koi card?I believe alot of ppl also never receive,pls advise

    Answer : [Re] Inquiry for the item from lil****

    Dear Customer, we apologize for the Koi card as it has been fully redeemed. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from lil****

    15 Nov...u stated it will mail out after 1week,but now 10 Dec u stated all FULLY REDEEMED,is it the way to reply us,when I order the items it already written there,free koi card,in the end u can say all redeemed..

  • Question : Inquiry for the item from lee****Dec 09, 2018

    Hi Seller, it has been almost 1 month but yet to receive the $10 Koi gift card. Please advise.

    Answer : [Re] Inquiry for the item from lee****

    Dear Customer, we apologize for the Koi card as it has been fully redeemed. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[NESTLÉ®] Diary (Omega Oat/Nespray/Coffee Mate/ Everyday)
[NESTLÉ®] Diary (Omega Oat/Nespray/Coffee Mate/ Everyday)
Item Q&A
  • Question : Inquiry for the item from ben****Dec 16, 2018

  • Question : Inquiry for the item from mil****Oct 21, 2018

    Hi,

    Is the Everyday milk powder consists of 3 X 600g packs? Thank you

    Answer : [Re] Inquiry for the item from mil****

    Hi customer, yes it is.

    Question : [Re] Inquiry for the item from mil****

    Hi, Thank you. I will order

    Answer : [Re] Inquiry for the item from mil****

    Welcome

  • Question : Inquiry for the item from moo****Oct 06, 2018

    Hi, I ordered the omega Oat in end Aug and juz realised the rxpired date is on 26 Sept 18, which already expired now. It not indicated in the website. I had ordered total 4 packs. Please advise why you sell item with only 1 month left

    Answer : [Re] Inquiry for the item from moo****

    Hi, we have replied your other message.

    Question : [Re] Inquiry for the item from moo****

    Hi, any update?

    Answer : [Re] Inquiry for the item from moo****

    Hi customer, we will submit a refund for your expired order.

  • Question : Inquiry related cancel and refund from lee****Aug 30, 2018

    I have receive the items but the expiry date is indicated on the box as 26 Sep 2018 and NOT December 2018 as represented. This is a significant misrepresentation as I would not have purchased the items if expiry date was September 2018. I would like to return the goods and seek a refund if expiry date had been misrepresented.

    Appreciate your immediate clarification.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    We apologise for that.
    We need your help to request return for this item.

    We apologise for the inconvenenience caused.

    Thanks
    QooLife Team

    Question : [Re] Inquiry related cancel and refund from lee****

    I have submitted the request for Q10 delivery team to collect the items from my delivery address. The box has not been opened and all items are intact.

    Kindly arrange for pick up soonest.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    No prob. Will you be able to give us your order no.
    to expediate on your request.

    Thanks
    QooLife Team

    Question : [Re] Inquiry related cancel and refund from lee****

    Order no 271416183

    Answer : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    Thanks
    QooLife Team

    Question : [Re] Inquiry related cancel and refund from lee****

    Dear QooLife Team

    It is now September 10 but your team has still not collected the items from my delivery address. Appreciate if you could kindly expedite.

    Many thanks for your immediate attention.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Please provide an indication when you intend to collect the items with the incorrect expiry dates from my delivery address and provide me with the correct goods for consumption. Your immediate attention appreciated.

    Question : [Re] Inquiry related cancel and refund from lee****

    Please kindly respond to your customers query and arrange for collection of the incorrect items without further delay. Your delay and silence is seriously making me question the processionalism of the QooLife team.

    Answer : [Re] Inquiry related cancel and refund from lee****

    Please kindly respond to your customers query and arrange for collection of the incorrect items without further delay. Your delay and silence is seriously making me question the processionalism of the QooLife team.

    Question : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    We apologise for the delayed response.

    We have arranged Qxpress to collect from you.
    13 Sep 10am-7pm.

    Once item collected, we will make a refund.

    We apologise for the inconvenience caused.
    QooLife Team

    Answer : [Re] Inquiry related cancel and refund from lee****

    You have collected the item, kindly advise when you will process the refund as this has not been received.

    Question : [Re] Inquiry related cancel and refund from lee****

    Dear Customer,

    We have proceeded with the refund.

    Thanks
    QooLife Team

  • Question : expiry dateAug 07, 2018

    Hi, What is the expiry date for the Omega plus milk oat ?
    I would like to order 3 sets.

    Answer : [Re] expiry date

    Dear Customer, the expiry date is in December 2018. Thank you! QooLife Team

+View all Notice, FAQ, Q&A >>
[RB]【FREE Recycle bag】Easy On Speed Starch/Double Starch
[RB]【FREE Recycle bag】Easy On Speed Starch/Double Starch
Item Q&A
  • Question : Inquiry for the item from cha****Dec 19, 2018

  • Question : ItemsAug 24, 2018

    Without free gift?

    Answer : [Re] Items

    Dear Customer, the free gift is now out of stock. Kindly look out for the upcoming promotions! Thank you! QooLife Team

[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : Inquiry for the item from lyn****Dec 19, 2018

  • Question : Inquiry related cancel and refund from ire****Dec 18, 2018

  • Question : Inquiry for the item from Sue****Dec 14, 2018

  • Question : Inquiry for the item from mos****Dec 14, 2018

    $30.90 is for 2 packet of 10 kg
    Or just 1 packet?

    Answer : [Re] Inquiry for the item from mos****

    1 packet

  • Question : Inquiry for the item from mei****Dec 13, 2018

    $30.90 is for 2 packet of 10 kg
    Or just 1 packet?

    Answer : [Re] Inquiry for the item from mei****

    1 packet

+View all Notice, FAQ, Q&A >>
[PnG] Tide Laundry Detergent 4.08/4.43L
[PnG] Tide Laundry Detergent 4.08/4.43L
Item Q&A
  • Question : Inquiry for the item from tan****Dec 18, 2018

    Hi, my order number is 283845731. I ordered on 22nd Nov. The item has arrived but not the toaster. I did ask the seller about the toaster and was assured it would be sent out. Till today, I have yet to receive it. Appreciate an update on this.

    Answer : [Re] Inquiry for the item from tan****

    Dear Customer, we have just sent the toaster to you. You should receive it within 3-5 days. Thank you! QooLife Team

  • Question : Inquiry for the item from pat****Dec 06, 2018

  • Question : Inquiry for the item from mon****Dec 08, 2018

    Hi Seller,

    I have got the items but haven’t received the toaster yet. May I know when wil I be receiving it?

    Thanks,
    Monika

    Answer : [Re] Inquiry for the item from mon****

    Dear Customer,

    Can you provide us an order number so we can assist you?

    Question : [Re] Inquiry for the item from mon****

    2884460595

    Answer : [Re] Inquiry for the item from mon****

    Dear Customer,

    Please provide us the correct order number, as the number you provide is incorrect.

    Thanks

    Question : [Re] Inquiry for the item from mon****

    Sorry about it... here’s the order number: 284460595

    Answer : [Re] Inquiry for the item from mon****

    Dear Customer,

    We apologise for this, kindly note that we have re-ship you the oven.

    Thanks

  • Question : Inquiry for the item from eun****Dec 12, 2018

    When will I receive the toaster ?

    Answer : [Re] Inquiry for the item from eun****

    Dear Customer, we have just sent the item to you. You should receive it within 3-5 days. Thank you! QooLife Team

  • Question : Inquiry from xin****Dec 11, 2018

    For Order 284271617 - it's been 2 weeks and I have not received the free toaster.

    Answer : [Re] Inquiry from xin****

    Dear Customer,

    Kindly note that we have re-ship the oven to you.
    Please expect to receive it in 2-3 working days.

    Thanks

+View all Notice, FAQ, Q&A >>
[RB] Dettol laundry sanitizer fresh pine 1.2L + 300ml | Stocks direct from Singapore
[RB] Dettol laundry sanitizer fresh pine 1.2L + 300ml | Stocks direct from Singapore
Item Q&A
  • Question : Inquiry from blu****Dec 18, 2018

  • Question : Inquiry related return and exchange from ire****Dec 13, 2018

    Hi

    Order Number: 283736380
    Order Number: 283736381

    This items were delivered on the 07/12/18. It is supposed to have a 7-day return/ exchange policy, but I cannot request an exchange through the Qoo10 system.

    I purchased 2 sets. Each set is supposed to come with 2 free containers. 3 out of the 4 containers have faulty lids. See attached video. Many customers have complained about this in their reviews.

    Kindly make this right and exchange the 3 defective lids.

    Answer : [Re] Inquiry related return and exchange from ire****

    Dear Customer, we apologize as the free containers have been fully redeemed. Thank you! QooLife Team

    Question : [Re] Inquiry related return and exchange from ire****

    It is absurd that you would send out such a ridiculous item. Just because it is an add-on gift does not mean you get to send out useless items. That is false advertising and you are misleading customers.

    Make this right.

  • Question : Inquiry from ten****Dec 14, 2018

  • Question : Inquiry related delivery from ten****Dec 10, 2018

  • Question : Inquiry for the item from leo****Dec 04, 2018

+View all Notice, FAQ, Q&A >>
[NESTLÉ NAN] Optipro/HA [BUNDLE OF 3 TINS]
[NESTLÉ NAN] Optipro/HA [BUNDLE OF 3 TINS]
Item Q&A
  • Question : Inquiry related delivery from yap****Dec 12, 2018

  • Question : Inquiry for the item from tji****Dec 13, 2018

    Which country is this manufactured? HA3

    Answer : [Re] Inquiry for the item from tji****

    Dear Customer, Nan is manufactured in Switzerland. Thank you! QooLife Team

  • Question : Inquiry for the item from haz****Dec 11, 2018

  • Question : Inquiry for the item from ziy****Dec 11, 2018

  • Question : Inquiry for the item from sex****Dec 11, 2018

    May I know when is the pro 3 expire day thkq

    Answer : [Re] Inquiry for the item from sex****

    Dear Customer,

    We apologise that we are unable to advise onthe expiry date.
    However, please be assured that we replenish this item from Nestle Singapore on
    a weekly basis and these stocks are fresh stocks.

    Thanks
    QooLife Team

+View all Notice, FAQ, Q&A >>
[FRISO] Gold 2/3/4 1.8kg – Bundle of 2 + 1 free 900g | Made in Netherlands for SG | Official Friso
[FRISO] Gold 2/3/4 1.8kg – Bundle of 2 + 1 free 900g | Made in Netherlands for SG | Official Friso
Item Q&A
  • Question : Inquiry for the item from dan****Dec 18, 2018

  • Question : Inquiry for the item from cho****Dec 18, 2018

  • Question : Inquiry for the item from zac****Dec 12, 2018

    Restock for stage 4?

    Answer : [Re] Inquiry for the item from zac****

    Dear Customer, there are stocks for stage 4 at the warehouse now. Kindly place your orders. Thank you! QooLife Team

  • Question : Inquiry related delivery from xue****Dec 07, 2018

    Hi, if i order today when will i receive them?

    Answer : [Re] Inquiry related delivery from xue****

    Dear Customer, depending on the stocks that we have, you should receive it within 3 days. Thank you! QooLife Team

  • Question : Inquiry related delivery from ast****Dec 06, 2018

    Hi, i have been patiently waiting, when will i be receiving the milk!!!???

    Answer : [Re] Inquiry related delivery from ast****

    Dear customer, you have acknowledged your delivery. Thank you for supporting Qoolife!

+View all Notice, FAQ, Q&A >>
[Abbott]【Bundle of 3】PediaSure Gold Vanilla 1.6kg - For Singapore market
[Abbott]【Bundle of 3】PediaSure Gold Vanilla 1.6kg - For Singapore market
Item Q&A
  • Question : Inquiry related delivery from ser****Dec 18, 2018

    Hi i made order 1 week ago but no status on shipping until today. Please advise. Thanks.

    Answer : [Re] Inquiry related delivery from ser****

    Order No. 285726545

  • Question : Inquiry related delivery from toh****Dec 18, 2018

  • Question : Inquiry for the item from js2****Dec 16, 2018

  • Question : Inquiry for the item from see****Dec 11, 2018

  • Question : Inquiry for the item from ho_****Nov 29, 2018

    May I know what is the expiry date?

    Answer : [Re] Inquiry for the item from ho_****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
    the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team

+View all Notice, FAQ, Q&A >>
[JnJ] Listerine Gum care 1000ml | Stocks direct from Singapore
[JnJ] Listerine Gum care 1000ml | Stocks direct from Singapore
Item Q&A
  • Question : Inquiry for the item from jud****Dec 18, 2018

  • Question : Inquiry related delivery from teo****Dec 18, 2018

  • Question : Inquiry related delivery from fan****Dec 18, 2018

  • Question : Inquiry related delivery from arr****Dec 16, 2018

  • Question : Inquiry for the item from jud****Dec 15, 2018

    My order is 285839925. I m waiting for my items now . It was suppose to reach today from 10am-12pm .. I sent msg to you but you never reply . I already suspected I won’t get my items today as it was still shipping requested . But why are others getting their items already ???

    Answer : [Re] Inquiry for the item from jud****

    You are wasting my time .

+View all Notice, FAQ, Q&A >>
[TSP] SongHe -Tsuru Cooking Oil 5L [3 Variations] | New Launch!
[TSP] SongHe -Tsuru Cooking Oil 5L [3 Variations] | New Launch!
Item Q&A
  • Question : Inquiry related delivery from di.****Dec 18, 2018

  • Question : Inquiry for the item from Luc****Jul 30, 2018

    Why is my order not delivered but appears delivered?
    Only Thai fragrant rice is delivered and NOT the glutinous rice . Tired of asking.
    Please send my order of glutinous rice .
    Photo attached _check my order.

    Answer : [Re] Inquiry for the item from Luc****

    Dear Customer,
    Replacement has been delivered.
    Thank you

  • Question : Inquiry for the item from Luc****Jul 28, 2018

[Enfagrow A+] [3 TINS PROMO] 360 DHA PLUS Stage 3/4/5 |1.8kg| 3 tins bundle
[Enfagrow A+] [3 TINS PROMO] 360 DHA PLUS Stage 3/4/5 |1.8kg| 3 tins bundle
Item Q&A
  • Question : Inquiry related delivery from chu****Dec 18, 2018

  • Question : Inquiry related delivery from jac****Dec 18, 2018

  • Question : Inquiry for the item from Tli****Dec 12, 2018

    Hi , is there another free gift as I’m unable to add the nursery books.

    Answer : [Re] Inquiry for the item from Tli****

    Dear customer, apologies as we have ran out of nursery books. We will be running another promotion soon with other gifts. Do stay tuned to our future promotions.

  • Question : Inquiry for the item from fav****Dec 12, 2018

    Hi can I check is the free gift still available?

    Answer : [Re] Inquiry for the item from fav****

    Dear customer, apologies as we have ran out of nursery books. We will be running another promotion soon with other gifts. Do stay tuned to our future promotions.

  • Question : Inquiry related delivery from ric****Dec 07, 2018

    When will my item be shipped? Its been a week and it is still shipping requested.

    Answer : [Re] Inquiry related delivery from ric****

    Dear customer, you have purchased the stage 3/4 1.8kg. It is written on the listing that this item will arrive on 19 dec. We will ship it out to you as soon as we have the stocks.
    We thank you for your kind patience.

+View all Notice, FAQ, Q&A >>
[RB]【FREE 2+1 refill worth $17.50】Air Wick Pure Starter Kit | Automatic spray
[RB]【FREE 2+1 refill worth $17.50】Air Wick Pure Starter Kit | Automatic spray
Item Q&A
  • Question : Inquiry related delivery from jka****Dec 15, 2018

    Order no. 285385178 to 81
    HiSeller,
    Please remember my Desired Shipping Date/Time : today 2018-12-15 10:00~12:00.

    As of this morning, items still not prepared for shipping. Hope your promotions are not bluffing buyers. Thanks.

    Answer : [Re] Inquiry related delivery from jka****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from jka****

    HiSeller,
    I can wait. Please advise the desired date and time of delivery. Thanks for the update.

    Answer : [Re] Inquiry related delivery from jka****

    HiSeller, please note my Order nos. are 285385175 to 78. Thanks.

  • Question : Inquiry related delivery from tec****Dec 15, 2018

    Hi there, just checking if you've already shipping this order? Order made on 9 Dec.

    Answer : [Re] Inquiry related delivery from tec****

    Item still not shipped as of today 16 Dec. Order placed on 9 Dec. 😫

    Question : [Re] Inquiry related delivery from tec****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry related delivery from jka****Dec 15, 2018

    Order no. 285385175 to 78
    HiSeller,
    Items were not delivered as schedule, Desired Shipping Date/Time : today 2018-12-15 10:00~12:00.

    Pls do not cancel my orders but continue to ship as per my orders and advise when will it be possible for you to ship.

    Answer : [Re] Inquiry related delivery from jka****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry related delivery from jka****Dec 15, 2018

    HiSeller,
    Sorry my Order No: is Order no. 285385175 to 78.

    If delivery will not be today, when will my orders be delivered?

    Answer : [Re] Inquiry related delivery from jka****

    Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team

  • Question : Inquiry for the item from jon****Dec 14, 2018

+View all Notice, FAQ, Q&A >>
[RB]【Bundle of 3】Air Wick Pure Cherry Blossom REFILLS 250ml |Stocks from Singapore
[RB]【Bundle of 3】Air Wick Pure Cherry Blossom REFILLS 250ml |Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from gla****Dec 14, 2018

    hi is this instock?

    Answer : [Re] Inquiry for the item from gla****

    Dear Customer, please place your orders now. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from gla****

    Hi i am unable to cart out due to quantity not avail.

  • Question : Inquiry for the item from nor****Dec 14, 2018

  • Question : Stock availabilityJun 25, 2018

    Hi seller
    When will this restocked

    Answer : [Re] Stock availability

    Dear Customer,

    Items will be restocked this friday

  • Question : Inquiry for the item from plu****Feb 24, 2018

    What is the expiry date ?

    Answer : [Re] Inquiry for the item from plu****

    Dear Customer,

    Our stocks are fresh, usually earlisest expiry date is 2019.

    Thanks

[POKKA] KICKAPOO JOY JUICE ASSORTED
[POKKA] KICKAPOO JOY JUICE ASSORTED
Item Q&A
  • Question : Inquiry for the item from 260****Nov 29, 2018

[RB]【16 Units】Thirsty Hippo Dehumidifier 600ml x 16 | From SG
[RB]【16 Units】Thirsty Hippo Dehumidifier 600ml x 16 | From SG
Item Q&A
  • Question : Inquiry related cancel and refund from Two****Dec 18, 2018

    This is disappointing. My order got cancelled without any notification. I think I deserve an explaontion. This is the first time I experience this on q010

    Answer : [Re] Inquiry related cancel and refund from Two****

    And I ordered on 30 nov 2018. Item definitely still in stock

  • Question : Inquiry related delivery from est****Dec 07, 2018

    I placed an order on 1st dec but until now there is no delivery. I have dropped an query to seller and there is no reply. What happened?

    Answer : [Re] Inquiry related delivery from est****

    Since there's no response. I hv cancelled order. Pls refund value to me.

    Question : [Re] Inquiry related delivery from est****

    Dear Customer, we noticed that you've cancelled your orders. We hope to see you again. Thank you! QooLife Team

  • Question : Inquiry for the item from hen****Dec 06, 2018

    I placed orders on 1 Dec, today is 6th and there is no change in status. I emailed and they said koi cards are fully redeemed. Is it true? Please reply as soon as possible.
    1) when will you send my order?
    2) will my orders come with koi card as promised?

    Answer : [Re] Inquiry for the item from hen****

    Dear Customer, we noticed that you've cancelled your orders. We hope to see you again. Thank you! QooLife Team

  • Question : Inquiry related delivery from phu****Dec 06, 2018

  • Question : Inquiry related cancel and refund from che****Dec 03, 2018

    Posted THREE enquiries wrt my order and the seller didnt bother to even reply any. Disappointing service.

    Answer : [Re] Inquiry related cancel and refund from che****

    Dear Customer, we hav ran out of stocks for the Koi card. Can we replace it with a Unicorn Recycle Bag for you? Thank you! QooLife Team

    Question : [Re] Inquiry related cancel and refund from che****

    No

    Answer : [Re] Inquiry related cancel and refund from che****

    How?

    Question : [Re] Inquiry related cancel and refund from che****

    Dear Customer, we apologize as we don't have anything else to replace the Koi card free gift. Thank you for your purchase! QooLife Team

+View all Notice, FAQ, Q&A >>
[WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【BUNDLE OF 3!】
[WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【BUNDLE OF 3!】
Item Q&A
  • Question : Inquiry related delivery from fas****Dec 18, 2018

  • Question : Inquiry related delivery from yin****Dec 09, 2018

    I’ve yet to receive my item and there’s no response from seller.

    Answer : [Re] Inquiry related delivery from yin****

    Dear Customer, we noticed that you've cancelled your orders. We hope to see you again. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from yin****

    I have reordered but shipping is still under requested status.

  • Question : Inquiry for the item from ryi****Nov 29, 2018

    Hi .. i want to reorder set of 3 1.6 stage 4... do i still received the gold pE for free ? My son is tryingon it...

    Answer : [Re] Inquiry for the item from ryi****

    Dear Customer,
    The picky eater promotion has ended.
    Thank you

  • Question : order 282105661 expiry in Aug 2019Nov 07, 2018

    dear seller

    i refer to my order 282105661
    expiry date in Aug 2019. Disappointed only 8 months to consume. and free picky eater expiry in Jan 19.

    Answer : [Re] order 282105661 expiry in Aug 2019

    Dear Customer,
    These stocks were the batch with the latest expiry dates.
    Thank you & have a nice day

  • Question : Inquiry for the item from Dt8****Oct 24, 2018

    Hi seller, may i know when is the expiry for progress gold and promise gold? Looking forward to your soonest reponse! Thank you

    Answer : [Re] Inquiry for the item from Dt8****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer on a weekly basis for infant Milk Powder. Thus, most of our stocks are fresh stocks. Thanks! QooLife Team

+View all Notice, FAQ, Q&A >>
【DOLCE GUSTO®】Buy 8 boxes of capsule get FREE PICCOLO!!!
【DOLCE GUSTO®】Buy 8 boxes of capsule get FREE PICCOLO!!!
Item Q&A
  • Question : Inquiry for the item from jas****Dec 18, 2018

  • Question : Inquiry related delivery from che****Nov 15, 2018

    Hi, I had requested for delivery to be made today 12PM - 2PM. It is now past 2 and I would just like to confirm that the delivery is on the way as I took the time to be at home to receive the item. Thank you.

    Answer : [Re] Inquiry related delivery from che****

    Hi, we are unable to check as we do not know your order number. Pls provide. Thank u.

    Question : [Re] Inquiry related delivery from che****

    the order number is 283287128

    Answer : [Re] Inquiry related delivery from che****

    Hi customer, we are unsure why the order was not sent out. However we have rescheduled it for tomorrow, 12 to 2 pm.

    Question : [Re] Inquiry related delivery from che****

    I will not be home from 1pm onwards. Can it be delivered before 1pm?

    Answer : [Re] Inquiry related delivery from che****

    Hi customer, we are unable to choose the timing as this is not under Qxquick.! We apologise for this.

    Question : [Re] Inquiry related delivery from che****

    So will it be delivered today before 2pm? I am specially making time to wait at home.

    Answer : [Re] Inquiry related delivery from che****

    It's already 2pm and the delivery has not been made.

    Question : [Re] Inquiry related delivery from che****

    Hi customer, we have checked on this order and it seems like there are problems with the units that we were going to send out. Is it ok if we mail the capsules first and send the coffee machine when it comes back in stock? We will send it to you by the allcoated timing that you prefer.
    Apologies for the inconvenience caused.

    Answer : [Re] Inquiry related delivery from che****

    Can the machine be delivered to me by next Thursday? As it is a gift and I really really need it by next Thurs.

    Question : [Re] Inquiry related delivery from che****

    I have just checked w the warehouse.. If all goes well, we can ship this out on tuesday and reach you by wednesday.

    Answer : [Re] Inquiry related delivery from che****

    then please do so, thank you.

    Question : [Re] Inquiry related delivery from che****

    but if it does not go well as expected, can i get a refund?

    Answer : [Re] Inquiry related delivery from che****

    Yes you will get a refund. If the item does not come by that date, i will message you here to try to resolve the issue with alternatives. If all fails, i will refund you! Sorry for this!!!

    Question : [Re] Inquiry related delivery from che****

    noted, thank you

    Answer : [Re] Inquiry related delivery from che****

    Youre welcome.

    Question : [Re] Inquiry related delivery from che****

    Hi may I know if the unit was shipped today?

    Answer : [Re] Inquiry related delivery from che****

    Hello, the unit will be shipped as the item is in stock today and you will be rcving it soon this week. Let us know if this arrangement is okay.

    Question : [Re] Inquiry related delivery from che****

    No, i previously mentioned that i need it by tomorrow and i was assured that delivery will be made today and if it does not arrive by today i would get a refund

    Answer : [Re] Inquiry related delivery from che****

    this was the previous conversation

    Question : [Re] Inquiry related delivery from che****

    I had already ordered almost 2 weeks in advance as this was a gift and i needed to receive it by 22 Nov. So I paid $4 more to specify my available time on 15 Nov as I was free for the whole day on 15 Nov. Then, the delivery was not made and I was told that delivery would be made the next day 16 Nov. I waited for the delivery and even pushed my other commitments back by an hour just to wait for the deliveryman till 2PM but still no delivery
    I then liased with you guys and was told that delivery should go out on tuesday. but till now it seems that nothing has been done

    Answer : [Re] Inquiry related delivery from che****

    can i know when there would be stocks

    Question : [Re] Inquiry related delivery from che****

    Hello, you have cancelled the order and rcved a refund. As for restocks, it sld be restocked by next week. But promo is over. You may purcahse this instead if you would like, apologise for the inconvenience caused and I appreciate ur patience.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=580748665

    Answer : [Re] Inquiry related delivery from che****

    I did not cancel the order, Qoo10 cancelled it automatically as delivery was not made.

    Question : [Re] Inquiry related delivery from che****

    I will not be making a purchase from you again. You have to know that your service is very bad, I'm not sure if you operate as a company or as an individual seller, but there is completely no flexibility in the way things are done. Throughout this whole transaction I have been very understanding and patient as long as I receive my order. But up till now, excuses have been made and I still do not have my item. And excuse me, just because the order has been cancelled (by Qoo10), I will have to submit a purchase order again, but the promo is over so I will have to bear the extra costs when it was not my fault in the first place. What is this? On the 3 occasions where I was promised of delivery, I waited, and I do not receive it. So at the end of the transaction, it is only me who have to bear the consequences? When I expressed my dissatisfaction, there is absolutely no effort in making things easier, all I was told was to wait for another delivery. You give an excuse and just expect the customers to wait like a fool. Mind you, I am paying for your product and I am not free enough to be waiting around for the delivery the whole day. If there were no stocks in the beginning, then you should have just said so and not made me wait for a week, when I could have taken that one week to buy from other sellers. And who do I have to blame? Of course only myself, since the seller has no responsibility and accountability to be responsible for their tardiness and actions.

    Answer : [Re] Inquiry related delivery from che****

    Hi would you like to purchase this item? I can set it to the discounted price for you to purchase. Apologise, i thought you had cancelled the order on your end.

  • Question : Inquiry for the item from mf7****Nov 11, 2018

    Does it come with warranty

    Answer : [Re] Inquiry for the item from mf7****

    Yes, the warranty will be under Nestle.

  • Question : Inquiry for the item from vso****Aug 29, 2018

    Hi do you sell spare parts of the machine? You know like the black capsule holder? My helper accidentally threw mine away.

    Answer : [Re] Inquiry for the item from vso****

    Dear Customer,

    We apologise thatwe do not sell the parts.
    You can contact Nestle Singapore, they might be able to help you.

    QooLife Team

[PnG] FREE MAKEUP POUCH Whisper ALWAYS Infinity Pads with FLEX FOAM
[PnG] FREE MAKEUP POUCH Whisper ALWAYS Infinity Pads with FLEX FOAM
Item Q&A
  • Question : Inquiry for the item from 241****Dec 18, 2018

  • Question : Inquiry for the item from phl****Nov 23, 2018

  • Question : Inquiry for the item from lim****Sep 28, 2018

    Hi, will there be restock for 27cm? Thanks

    Answer : [Re] Inquiry for the item from lim****

    Dear Customer,

    Stocks will be replenish next week.

    Thanks

  • Question : Inquiry for the item from els****Sep 06, 2018

    Hi Seller, When will you restock the Whisper ALWAYS Infinity Pads with FLEX FOAM?

    Answer : [Re] Inquiry for the item from els****

    Dear Customer,

    Stocks will be replenish tomorrow.

    THanks

  • Question : Inquiry for the item from cll****Jul 22, 2018

+View all Notice, FAQ, Q&A >>
[RB]【Buy 1 FREE 2】Finish Dishwasher/ Tablets | Stocks from Singapore
[RB]【Buy 1 FREE 2】Finish Dishwasher/ Tablets | Stocks from Singapore
Item Q&A