Q&A board

Q & A Lists
Item Question & Answer
[NESTLÉ] Nan Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
[NESTLÉ] Nan Optipro/HA/Kid hypoallergenic formulated milk【BUNDLE OF 3 TINS!】
Item Q&A
  • Question : expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?Nov 24, 2017

    Hi Seller,

    May i know when the expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?

    Answer : [Re] expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?

    May i know when the expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?

  • Question : expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?Nov 24, 2017

  • Question : 2. OPTIPRO GRO 3 800g(+$5.00) - Expiry dateNov 24, 2017

    Hi Seller,

    May i know when the expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?

    Answer : [Re] 2. OPTIPRO GRO 3 800g(+$5.00) - Expiry date

    May i know when the expiry date for 2. OPTIPRO GRO 3 800g(+$5.00)?

  • Question : Inquiry for the item from tar****Nov 24, 2017

  • Question : Inquiry for the item from ziy****Nov 24, 2017

+View all Notice, FAQ, Q&A >>
[PnG] BUY 2 FREE ZEBRA WALKER!  Dry Diapers Pants / Diapers / Premium Care Diaper
[PnG] BUY 2 FREE ZEBRA WALKER! Dry Diapers Pants / Diapers / Premium Care Diaper
Item Q&A
  • Question : Inquiry for the item from dem****Nov 24, 2017

  • Question : Inquiry for the item from ahn****Nov 24, 2017

  • Question : Inquiry for the item from chu****Nov 23, 2017

  • Question : Inquiry for the item from can****Nov 23, 2017

    Is the baby dry pants also x4? Don't see that in the description

    Answer : [Re] Inquiry for the item from can****

    Dear Customer,
    Yes it is also x4. Thank you

  • Question : Inquiry for the item from izz****Nov 22, 2017

+View all Notice, FAQ, Q&A >>
[FRISO]【FREE PIRATE TOY WORTH $99】Friso LockNutri Technology 1.8KG 2/3/4 {BUNDLE OF 3}
[FRISO]【FREE PIRATE TOY WORTH $99】Friso LockNutri Technology 1.8KG 2/3/4 {BUNDLE OF 3}
Item Q&A
  • Question : Inquiry for the item from bub****Nov 24, 2017

  • Question : Inquiry for the item from ali****Nov 23, 2017

  • Question : Inquiry for the item from ali****Nov 23, 2017

    Hello seller 2 weeks had pass still no proper reply back from you. Can u pls do something. I told u wat I bought is 5+1 not bundle of 5 ok

    Answer : [Re] Inquiry for the item from ali****

    Dear Customer,
    Could you kindly take a picture of the items you received including a picture of the delivery details on the parcel for our reference.
    Thank you

  • Question : Inquiry for the item from ali****Nov 23, 2017

    Hello seller 2 weeks had pass still no proper reply back from you. Can u pls do something. I told u wat I bought is 5+1 not bundle of 5 ok

    Answer : [Re] Inquiry for the item from ali****

    Dear Customer,
    Could you kindly take a picture of the items you received including a picture of the delivery details on the parcel for our reference.
    Thank you

  • Question : Inquiry for the item from ali****Nov 18, 2017

    Hello seller why until now you have not reply. What I bought is 5+1. So where is another tin. Can pls reply.

    Answer : [Re] Inquiry for the item from ali****

    Dear customer, the promotion is a bundle of 5. You should be receiving a total of 5 tins

+View all Notice, FAQ, Q&A >>
[NESCAFE] 【FREE CAPSULES DISCOVERY BOX WORTH $39.90】 PICCOLO DOLCE GUSTO® IN NEW COLOUR- CHERRY RED
[NESCAFE] 【FREE CAPSULES DISCOVERY BOX WORTH $39.90】 PICCOLO DOLCE GUSTO® IN NEW COLOUR- CHERRY RED
Item Q&A
  • Question : Inquiry for the item from yej****Nov 24, 2017

  • Question : Inquiry for the item from sop****Nov 24, 2017

  • Question : Inquiry for the item from jax****Nov 24, 2017

  • Question : Inquiry for the item from sno****Nov 24, 2017

  • Question : Inquiry for the item from win****Nov 22, 2017

    Hi Seller, the item come with warranty?

    Answer : [Re] Inquiry for the item from win****

    Dear customer, please allow us some time to check with our Nescafe partners.

+View all Notice, FAQ, Q&A >>
[NESTLÉ]【RESTOCKED!】Nan Optipro/HA/Kid hypoallergenic formulated milk  | Bundle of 6
[NESTLÉ]【RESTOCKED!】Nan Optipro/HA/Kid hypoallergenic formulated milk | Bundle of 6
Item Q&A
  • Question : Inquiry for the item from min****Nov 24, 2017

  • Question : Inquiry for the item from cel****Nov 24, 2017

  • Question : Inquiry for the item from jov****Nov 22, 2017

    Hi, will the stock for Nan 3 be coming soon? Thanks!

    Answer : [Re] Inquiry for the item from jov****

    Dear customer,
    Our items are restocked on a frequent basis. Do check again soon within a week.
    In the meanwhile, do take a look at our other offers.
    Thank you for shopping with us

  • Question : Inquiry related delivery from tan****Nov 21, 2017

    I would like to check if there is any updates of my purchase? Ordered and paid immediately on 14/11 please update the status. As advertise that is 2-3 days delivery. Yet today is 21/11 no update at all? What kind of seller you are? This is frustrating!!!!!!!!!!!!!!!

    Answer : [Re] Inquiry related delivery from tan****

    Dear customer.

    We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

  • Question : Inquiry related delivery from blu****Nov 21, 2017

    Any updates?? Ordered on 12 Nov until today item still not yet ship out??

    Answer : [Re] Inquiry related delivery from blu****

    Dear customer.
    We apologize for the delay you are experiencing as we are in the midst of restocking out of stock items.
    Do give us 3-4 days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

+View all Notice, FAQ, Q&A >>
[YK]【FREE SHIPPING】THE SU - Premium embossed wet wipes! | Made in Korea
[YK]【FREE SHIPPING】THE SU - Premium embossed wet wipes! | Made in Korea
Item Q&A
  • Question : Inquiry for the item from Pau****Nov 24, 2017

  • Question : Inquiry for the item from spa****Nov 18, 2017

  • Question : Inquiry for the item from mad****Nov 09, 2017

    Are the expiry dates still 14 May 2018?

    Answer : [Re] Inquiry for the item from mad****

    Dear Customer

    We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
    Kindly allow us 1~2 days to get back to you.

    Thank you.

  • Question : Expiry dateNov 08, 2017

    Hi Seller, kindly advise the expiry date for the pink colour one. And without the cap, will the tissue dry very fast?

    Answer : [Re] Expiry date

    Dear Customer

    We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
    Kindly allow us 1~2 days to get back to you.

    Thank you.

    Dear customer, the cap only serves as a fuction for convenience. The date of manufacturing is stated on the packaging. Shelve life is 3 years
    (Nov 14, 2017 13:55)

  • Question : Inquiry for the item from wen****Nov 07, 2017

    Is the mint green package feel dry? I cannot wipe my toddler poo off at all.

    Answer : [Re] Inquiry for the item from wen****

    Dear Customer

    We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
    Kindly allow us 1~2 days to get back to you.

    Thank you.

+View all Notice, FAQ, Q&A >>
[NESTLE][RESTOCKED] NESCAFÉ DOLCE GUSTO JOVIA COFFEE MACHINE 【ONLINE EXCLUSIVE DEAL!】
[NESTLE][RESTOCKED] NESCAFÉ DOLCE GUSTO JOVIA COFFEE MACHINE 【ONLINE EXCLUSIVE DEAL!】
Item Q&A
  • Question : Inquiry for the item from elv****Nov 23, 2017

  • Question : Inquiry for the item from fri****Nov 23, 2017

  • Question : Cannot Purchase even with 24 Qty remainingNov 23, 2017

  • Question : Inquiry from axa****Nov 23, 2017

  • Question : Inquiry for the item from Hui****Nov 21, 2017

+View all Notice, FAQ, Q&A >>
[YK] 【FREE SHIPPING + WET WIPES】 Honesi Exofila Cream 50ml |Reduces appearance of scars | From Korea
[YK] 【FREE SHIPPING + WET WIPES】 Honesi Exofila Cream 50ml |Reduces appearance of scars | From Korea
Item Q&A
  • Question : restockingNov 23, 2017

  • Question : Inquiry from aly****Oct 13, 2017

    Hi seller ,
    If I order now, can it arrived next week or before 26 oct ? And also, what's the 6 packet of freebies used for ?

    Thanks

    Answer : [Re] Inquiry from aly****

    Dear buyer

    It's the sample of the cream itself. Shipping via Qxpress is within 3 working days and via Qx quick you have the option to choose for time and day.

  • Question : Does it work on Moderate-severe acne sensitive prone skinOct 07, 2017

    Hi Seller,

    Would like to enquire on this product. Can this be use on moderate-severe acne sensitive prone skin?

    Answer : [Re] Does it work on Moderate-severe acne sensitive prone skin

    dear buyer

    You can try a test patch on your elbow and see whether is causes any allergic reactions. It can then be used on your face. You can try and see the results as individual results are not the same.

  • Question : Inquiry for the item from ter****Oct 03, 2017

    restocking?

    Answer : [Re] Inquiry for the item from ter****

    Dear Buyer

    This weekend.

    Thank you.

  • Question : Inquiry related delivery from kon****Oct 01, 2017

    hi seller, if I ordered other staff from ur side and over $70 ,can u add in this cream to my staff together and delivery at the same time.

    Answer : [Re] Inquiry related delivery from kon****

    Dear Buyer

    It should be automatically be reflected.

    Thank you.

+View all Notice, FAQ, Q&A >>
[NESTLE] Buy 12 Boxes of Nestle Dolce Gusto Capsules and Get a FREE JOVIA MACHINE!
[NESTLE] Buy 12 Boxes of Nestle Dolce Gusto Capsules and Get a FREE JOVIA MACHINE!
Item Q&A
  • Question : Cherry Red available?Nov 23, 2017

  • Question : Inquiry for the item from nel****Nov 11, 2017

    1st to 4th items cannot select.

    Answer : [Re] Inquiry for the item from nel****

    Dear Customer

    We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
    Kindly allow us 1~2 days to get back to you.

    Thank you.

    Question : [Re] Inquiry for the item from nel****

    Purchased and received the items. Thanks

    Answer : [Re] Inquiry for the item from nel****

    Dear Customer,

    Thanks for choosing Qoolife!

    You're very welcome and thanks for your kind words. A simple thanks is really touching and I'm glad that your order went well.

    Thanks and have an amazing day!

    Question : [Re] Inquiry for the item from nel****

    Hi seller,
    I received the items and only today i tried it out.
    Why there is no water indicator?

    Answer : [Re] Inquiry for the item from nel****

    Dear Customer,
    Do call NESTLE's helpline and allow them to assist you with your queries, with regards to the coffee machine.
    Thank you.

  • Question : Inquiry for the item from yan****Nov 10, 2017

    Why are the differences between Jovia n Mini Me? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Dear Customer

    We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
    Kindly allow us 1~2 days to get back to you.

    Thank you.

    Dear Customer

    Thanks for choosing Qoolife. You're very welcome.

    In short, there are little differences in the machines you mentioned. The most common factor when it comes to selecting a machine is the design (function and form) itself. A great example will be the "new flow stop interface" on Mini Me machine which basically allows you to select the desire length by moving the transparent lever and then choose between hot or cold temperature. On the Jovia machine, you can do the exact same function.

    Thanks for writing in to us. As Jovia is our latest online exclusive launch coffee machine, do allow some time for us to provide the information on the listing. Qoolife will include the "comparison chart of Jovia to other machines" in future. Always remember that Qoolife (and myself) are continuously striving to make sure our wonderful customers have been taken care of to their satisfaction.

    Thank you for being a Qoolife customer and have an amazing day!
    (Nov 16, 2017 11:18)

    Question : [Re] Inquiry for the item from yan****

    I read in the Internet that jovia is manual water flow control but Mini one is automatically controlled. Correct? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Dear Customer,
    You are correct.
    Thank you

  • Question : Inquiry related delivery from zac****Nov 16, 2017

    Hi,

    I have arranged for delivery on 12 Nov but I've not received it yet. Please advise on delivery status.

    Thanks.

    Answer : [Re] Inquiry related delivery from zac****

    Dear customer.
    We apologize for the shipping delay you may be experiencing as we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, please cancel your order from your end and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

  • Question : Inquiry for the item from qii****Nov 11, 2017

    The item 1 ti 2 3 to 4 unable to input how to buy

    Answer : [Re] Inquiry for the item from qii****

    Dear Customer

    We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
    Kindly allow us 1~2 days to get back to you.

    Thank you.

    Dear customer, you may refresh the website again and click on the dropdown list. Otherwise, this shows that the item you selected is out of stock.
    (Nov 16, 2017 19:27)

+View all Notice, FAQ, Q&A >>
[RB] 【$11.11 Special BUY 1 FREE 1!】100% Authentic DUREX CONDOMS PROMO!
[RB] 【$11.11 Special BUY 1 FREE 1!】100% Authentic DUREX CONDOMS PROMO!
Item Q&A
  • Question : Inquiry related delivery from teo****Nov 22, 2017

    Order on 12 nov.. on 16 nov .. when i enquire statue ..u say .... need 2-3 days for stock to come in ... now almost a week already and still in shipping request.??? Can u pls check ?? My order no. 236024969.

    Answer : [Re] Inquiry related delivery from teo****

    Dear customer, your order has reached the distribution hub on its way to your address. Please allow some time for the delivery. Thank you

  • Question : Inquiry related delivery from teo****Nov 16, 2017

    Hi seller, my order no. 236024969.. when r u shipping out the order?

    Answer : [Re] Inquiry related delivery from teo****

    Dear customer.
    We apologize for the delay you are experiencing as we are in the midst of restocking out of stock items.
    Do give us 2-3 days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

    Question : [Re] Inquiry related delivery from teo****

    Still on shipping request ?? ? Order no 236024969.

    Answer : [Re] Inquiry related delivery from teo****

    Dear customer, your order has reached the distribution hub on its way to your address. Please allow some time for the delivery. Thank you

  • Question : Inquiry related delivery from not****Nov 21, 2017

    Ordered on 11 Nov but still haven’t receive the parcel. Order no 236022887, can you please check. Thank you.

    Answer : [Re] Inquiry related delivery from not****

    Dear Customer,
    Kindly note that your item status is on-delivery and will be delivered to you shortly.
    Thank you

  • Question : Inquiry for the item from kha****Nov 17, 2017

+View all Notice, FAQ, Q&A >>
[Unicharm]【NEW LAUNCH!】 Mamypoko Summer Pants ~! 【 STAY COOL AND HAVE FUN WITH SUMMER PANTS!】
[Unicharm]【NEW LAUNCH!】 Mamypoko Summer Pants ~! 【 STAY COOL AND HAVE FUN WITH SUMMER PANTS!】
Item Q&A
  • Question : Inquiry related delivery from loh****Nov 22, 2017

    Hi I have ordered 3 quantity that amounts to 6 pack but I have received only 3 packs. I am missing 3 packs. Are u delivering the remaining packs to me? My status has changed to delivered but my items are not delivered!

    Answer : [Re] Inquiry related delivery from loh****

    Dear customer, we apologise for the inconvenience caused, can we confirm with you that there is a shortage of 3x Moonyman Summer Pants XL36 ?

    Question : [Re] Inquiry related delivery from loh****

    Yes there is a shortage of 3x moonyman summer pants XL. Pls send the remainingb3 packs over.

  • Question : Inquiry for the item from Car****Nov 23, 2017

  • Question : Inquiry for the item from Car****Nov 23, 2017

[RB]  [11.11 Singles] 【First 100 BUY 1 FREE 1】[RB] Dettol® Antiseptic Germicide range!
[RB] [11.11 Singles] 【First 100 BUY 1 FREE 1】[RB] Dettol® Antiseptic Germicide range!
Item Q&A
  • Question : Inquiry from bro****Nov 18, 2017

    my order on 11 Nov, shipping request since then. why de?

    Answer : [Re] Inquiry from bro****

    Dear customer.

    We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

    Question : [Re] Inquiry from bro****

    i can wait! no problem. remember to throw in some samples... wahahaa. anyway thanks for your reply.

    Answer : [Re] Inquiry from bro****

    Dear customer, we are sorry for the delay. We are doing our best to proceed with your delivery

    Question : [Re] Inquiry from bro****

    okay don't need to keep saying sorry, like I said just throw in more SAMPLES, customer will be happy liao & sure to forget bad incident.

    Answer : [Re] Inquiry from bro****

    Dear customer, your order has reached the distribution hub on its way to your address. Please allow some time for the delivery. Thank you

    Question : [Re] Inquiry from bro****

    sure no problem just rem to throw in SAMPLES.

  • Question : Inquiry related delivery from que****Nov 22, 2017

  • Question : Inquiry related delivery from seo****Nov 18, 2017

    Hi

    Can update when shippment is ready? 7 days and there isn’t any progress

    Answer : [Re] Inquiry related delivery from seo****

    Dear customer.

    We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

  • Question : Inquiry related delivery from con****Nov 18, 2017

  • Question : Inquiry related delivery from ire****Nov 16, 2017

    Hello seller,
    Can you advise on my order status?

    Answer : [Re] Inquiry related delivery from ire****

    Dear customer.
    We apologize for the shipping delay you may be experiencing as we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, please cancel your order from your end and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

+View all Notice, FAQ, Q&A >>
[Unicharm] 【USE QOO10 COUPON】Mamypoko Disney! CHOOSE AUTHENTIC PRODUCTS! PREMIUM!
[Unicharm] 【USE QOO10 COUPON】Mamypoko Disney! CHOOSE AUTHENTIC PRODUCTS! PREMIUM!
Item Q&A
  • Question : Inquiry for the item from adi****Nov 23, 2017

  • Question : Inquiry related delivery from she****Nov 19, 2017

    Order placed and paid on 15nov. Still not shipped yet. When will it be shipped?

    Answer : [Re] Inquiry related delivery from she****

    Dear customer.

    We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

  • Question : Inquiry related delivery from bub****Nov 18, 2017

    Please check when will my diapers be delivered. I ordered since last week and you said no stock (the system shows theres stocks when i bought). Now i saw stocks and you are not delivering to me?

    Answer : [Re] Inquiry related delivery from bub****

    Dear customer.

    We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
    Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
    However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    Have a nice day.

  • Question : Inquiry for the item from rhy****Nov 14, 2017

    Hi will L size pants be restocked soon?

    Answer : [Re] Inquiry for the item from rhy****

    Dear customer, we are the restocking orders with the suppliers are currently pending on order. You will be able to order on the website as soon as it is reflected on our system. Thank you.

    Question : [Re] Inquiry for the item from rhy****

    Ok. Then why is it I cannot use the 5 dollar coupon for this order? Since it is mamy poko?

    Answer : [Re] Inquiry for the item from rhy****

    Dear customer, the 5 dollar coupon has already expired. Please take a look at other promotions that we are offering now. Thank you.

    Question : [Re] Inquiry for the item from rhy****

    I tried using it yesterday. I couldn't use it. Is it even valid for this item?

    I sent two inquiry yesterday, but you chose to only reply one of my inquiry and ignore the one on the coupon.
    Then now you just happily say the coupon has expired.

    Answer : [Re] Inquiry for the item from rhy****

    The 5 dollars coupon has already expired a few days ago. The L sized pants will be restocked soon in a few days. Meanwhile please take a look at other promotions we offer on our site now.

    Question : [Re] Inquiry for the item from rhy****

    You are still not answering my question. I asked you why I cannot use the coupon on 14th Nov when it was still valid. And you conveniently didn't answer my question.

    Now just keep saying coupon expired.

    Look at the screenshot I took on 14th Nov. The coupon was not expired yet. I tried to use it on the Disney diapers and they don't allow. WHY?

    Answer : [Re] Inquiry for the item from rhy****

    Dear customer, based on the image shown, did you click on the correct coupon? Because if you have clicked on the $5 mamy poko coupon, it should be able to proceed. As shown in the image, the $5 coupon was not selected, hence the discount could not be processed.

  • Question : Inquiry for the item from rhy****Nov 14, 2017

+View all Notice, FAQ, Q&A >>
[NESTLE] Free Milo Tumbler Giveaway 【Qoo10 Online 10/10 Event!】
[NESTLE] Free Milo Tumbler Giveaway 【Qoo10 Online 10/10 Event!】
Item Q&A
  • Question : Free Milo Tumbler GiveawayNov 23, 2017

[PnG] Swisse multivitamins/supplement【50% OFF FULL range】
[PnG] Swisse multivitamins/supplement【50% OFF FULL range】
Item Q&A
    • Question : Inquiry for the item from wen****Nov 23, 2017

      Hi, when will you restock the fish oil?

      Answer : [Re] Inquiry for the item from wen****

      Dear customer,
      Our items are restocked on a frequent basis. Do check again soon within a week.
      In the meanwhile, do take a look at our other offers.
      Thank you for shopping with us

    • Question : Inquiry for the item from lae****Nov 22, 2017

      Hair skin nails 100 tabs

      Hi, when will this be restocked?

      Answer : [Re] Inquiry for the item from lae****

      Dear customer, can we have a more detailed item description?

    • Question : Inquiry for the item from lae****Nov 22, 2017

      Hair skin nails 100 tabs

      Hi, when will this be restocked?

      Answer : [Re] Inquiry for the item from lae****

      Dear customer,
      Our items are restocked on a frequent basis. Do check again soon within a week.
      In the meanwhile, do take a look at our other offers.
      Thank you for shopping with us

    • Question : Inquiry for the item from sye****Nov 11, 2017

      hi when will u restock women's ultivite 120s?

      Answer : [Re] Inquiry for the item from sye****

      Dear Customer

      We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
      Kindly allow us 1~2 days to get back to you.

      Thank you.

      Dear Customer,
      New stocks for the item you have mentioned will be available in a few days.
      In the meantime, we still have a wide selection of other items in our minishop. Do click our shop name to view them.
      Have a nice day!
      (Nov 16, 2017 10:35)

    +View all Notice, FAQ, Q&A >>
    [PnG] Mix N Match 2 Bottles 2.7L Reg/Anti-Bact/Color Care/ Downy Detergent
    [PnG] Mix N Match 2 Bottles 2.7L Reg/Anti-Bact/Color Care/ Downy Detergent
    Item Q&A
    • Question : Inquiry for the item from lim****Nov 23, 2017

      4bottles or 2bottles?

      Answer : [Re] Inquiry for the item from lim****

      Dear Customer,
      2 Bottles.
      Thank you

    • Answer : [Re] Is the duo bundle price for 2 bottle or 4 bottle?

      anyone online?

      Question : [Re] Is the duo bundle price for 2 bottle or 4 bottle?

      Dear buyer

      May I know how can I help you?

    • Question : weekend deliverySep 16, 2017

      Able to arrange weekend (sat) delivery?

      Answer : [Re] weekend delivery

      Dear Customer,

      Could you kindly provide us your order number, so we will be able to assist you?

      Thanks

    • Question : Inquiry for the item from fn_****Aug 22, 2017

      I've made order and completed payment on 19 August but items are not delivered till today. Please check and reply. Thanks.

      Answer : [Re] Inquiry for the item from fn_****

      Please refer to the attached order.

      Question : [Re] Inquiry for the item from fn_****

      Look forward to your reply.

      Answer : [Re] Inquiry for the item from fn_****

      Dear Customer,

      Your order has been shipped out at 11.42AM today.

      Please kindly reply to this if you do not receive your items by tomorrow. Otherwise, do ignore this message

      Thank you.

    • Question : shipping of order (Order No: 207031598)Feb 28, 2017

      hi seller,

      i have been waiting for my order to be delivered. the status is still "shipping requested". I have order on Feb 21 and until now have not received any update after a few inquiries.

      Answer : [Re] shipping of order (Order No: 207031598)

      Dear buyer,

      Your items should be shipped out this week or early next week.

      We are currently waiting for the supplier to deliver fresh&new stocks so that we may send the items out once they arrive as your order has no stocks as of now.

      We apologise for the delay and thank you for your understanding.

    +View all Notice, FAQ, Q&A >>
    [TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE! FREE SUNFLOWER OIL 2L (Worth 7.95)
    [TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE! FREE SUNFLOWER OIL 2L (Worth 7.95)
    Item Q&A
    • Question : Inquiry for the item from mar****Nov 23, 2017

      Hi, my item 524168382 as mentioned the 2 litre sunflower oil will be sent through a separate delivery. Would like to know when is the delivery?
      Thanks!

      Answer : [Re] Inquiry for the item from mar****

      Dear Customer,
      Yes it will be sent through a seperate delivery. Your delivery should reach you within a week.
      Thank you

    • Question : Hello order hasn't arrived as of specified timingNov 19, 2017

      Hello order hasn't arrived as of specified timing for Quick delivery. Pls assist.

      Answer : [Re] Hello order hasn't arrived as of specified timing

      Hello i bought 5.99 Same Day delivery 10-12pm now 4pm+ not even here and no call at all... what is this?

      Question : [Re] Hello order hasn't arrived as of specified timing

      No response, no delivery why put option to collect more for fast delivery? Didn't bother to respond to enquiries... Totally disappointed...

      Answer : [Re] Hello order hasn't arrived as of specified timing

      No response, no delivery why put option to collect more for fast delivery? Didn't bother to respond to enquiries... Totally disappointed...

      Question : [Re] Hello order hasn't arrived as of specified timing

      Dear customer.

      We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
      Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
      However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
      We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
      Have a nice day.

    • Question : Inquiry for the item from lee****Nov 17, 2017

      Hi, my order was 2 litre free sun flower oil. What I receved is 1 litre rice bran oil. You should fulfill what has been ordered and not change the item as you like even the item is free. Please arrange for replacement.
      My cart no : 114704078. Order no : 236256885

      Answer : [Re] Inquiry for the item from lee****

      Dear customer.
      We apologize for this incident and have sent out the sunflower oil to your address.
      You should expect to receive it soon.
      We are extremely sorry if there is any inconvenience caused.
      Have a nice day.

      Question : [Re] Inquiry for the item from lee****

      Thanks

      Answer : [Re] Inquiry for the item from lee****

      Youre welcome!

    • Question : Inquiry related delivery from sho****Nov 16, 2017

    • Question : Inquiry related delivery from sho****Nov 16, 2017

      Hi I would like to enquire on my order ‭235633063.

      I’ve paid additional fee for QX quick delivery, it was requested to be delivered on the 11/11/17 but till today, it has yet to be delivered. I will be going overseas on 17th and won’t be able to receive the item. Please update me with the delivery status or else i’ll have to cancel the order. Thanks.

      Answer : [Re] Inquiry related delivery from sho****

      Dear customer.
      We apologize for the shipping delay you are experiencing as we are in the midst of restocking out of stock items.
      Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
      However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
      We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
      Have a nice day.

    +View all Notice, FAQ, Q&A >>
    [NESTLE] [RESTOCKED] Buy 5 tins of Barista Intense Coffee and get 1 free Barista Coffee Machine!
    [NESTLE] [RESTOCKED] Buy 5 tins of Barista Intense Coffee and get 1 free Barista Coffee Machine!
    Item Q&A
    • Question : Inquiry related delivery from ami****Nov 23, 2017

    • Question : Inquiry for the item from lim****Nov 22, 2017

    • Question : Order No. 234528962 Cart No : 114465465Nov 11, 2017

      Hi There,

      The item has passed my desire delivery date and time - 7 Nov '17 as well as your available shipping date - 10 Nov '17. Can you provide an update?

      I have sent an email on 7 Nov too but no reply from your end.

      Thanks.

      Doris Lim

      Answer : [Re] Order No. 234528962 Cart No : 114465465

      Hi Seller,

      Can someone provide me an update on delivery?

      Question : [Re] Order No. 234528962 Cart No : 114465465

      Hi Seller,

      Please response.

      Answer : [Re] Order No. 234528962 Cart No : 114465465

      Dear Customer



      We apologize for the late response to your inquiry.

      Kindly allow us 1~2 more days to get back to you as we have a sudden surge of orders and Q&As from 11.11.



      Thank you.
      Dear Customer

      We apologize for the late response to your inquiry.
      Kindly allow us 1~2 more days to get back to you as we have a sudden surge of orders and Q&As from 11.11.

      Thank you.
      (Nov 13, 2017 20:01)

      Question : [Re] Order No. 234528962 Cart No : 114465465

      Hi Seller,

      I saw some remarks from other buyers ordered later than me but have already received the items. Why is that so??

      Answer : [Re] Order No. 234528962 Cart No : 114465465

      Dear customer.

      We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
      Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.

      However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.

      We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.

      Have a nice day.

      Question : [Re] Order No. 234528962 Cart No : 114465465

      Hi Seller,

      When is the new stock arriving?

      Answer : [Re] Order No. 234528962 Cart No : 114465465

      Dear customer, the stock has already arrived at the distribution hub. Please allow some time for them to proceed with your order.

      Question : [Re] Order No. 234528962 Cart No : 114465465

      Hi Seller,

      Why can I receive my item?

      Answer : [Re] Order No. 234528962 Cart No : 114465465

      *When

      Question : [Re] Order No. 234528962 Cart No : 114465465

      Dear Customer,
      You should be able to receive your item soon.
      Thank you

      Answer : [Re] Order No. 234528962 Cart No : 114465465

      Hello,

      Can you give me a date instead of keep telling me that I should be receiving my item soon? HOW SOON IS SOON?

    • Question : Inquiry for the item from piy****Nov 22, 2017

    • Question : Payment not AcceptedNov 22, 2017

      It has this remarks: Item code 5582947. There is only 0 items in stock.

      Although I already placed in cart, I cannot go into payment because of the remarks above.

      Answer : [Re] Payment not Accepted

      Dear customer, you can proceed this enquiry to Singpost as we do not have access to that. We are sorry for the inconvenience caused

    +View all Notice, FAQ, Q&A >>
    [NESTLE]【RESTOCKED!】MILO ACTIV-GO 48 PACKETS
    [NESTLE]【RESTOCKED!】MILO ACTIV-GO 48 PACKETS
    Item Q&A
    • Question : Free Delivery or PickupNov 09, 2017

    • Question : Inquiry for the item from soh****Nov 21, 2017

      Hi Seller, can u pls increase the qty limited to 2 or 3 instead of 1? You already charge shipping fees which is consider high and if u limited to 1 qty per customer, it is more expensive than buying from supermarket! Thanks

      Answer : [Re] Inquiry for the item from soh****

      Dear Customer,
      We have noted your feedback and will channel it to our management.
      Thank You

    • Question : Inquiry related delivery from ahm****Oct 28, 2017

      When will you be delivering my order? I have enquired thru email a couple of times but did not get a,proper reply
      My order was placed on 19 Oct. It's 28 Oct now and I still have not received my order.


      Order Summary (Date : Oct 19, 2017 / Cart no. : 114062519)
      order#: 232122353 / 232122354 / 232122355 / 232122356 / 232122357 / 232122358

      Answer : [Re] Inquiry related delivery from ahm****

      Dear Customer,

      We apologized for the long wait, but firstly please kindly go to MyQoo10 > View All Orders > Under Status > Select the order you wish to track delivery on > Click on [Shipping info]. You can view the updates on delivery date, time and status. The reason as to why you have not recieved your order is probably due to some items in the cart are out-of-stock at the moment.

      Thank you.

      Question : [Re] Inquiry related delivery from ahm****

      there is no "shipping info" that I can select. I would have checked before asking if it's there.
      I'd have sent you the screen grab if I could attach images here.
      the status is currently at "shipping requested". can you check and give me an update on my order?

      Answer : [Re] Inquiry related delivery from ahm****

      Dear Customer,

      Apologies for this delay. I have just checked through your orders and all the items are in stock. Therefore I have sent in an expedited request for your order to be shipped out.

      You may expect to receive your items by tomorrow or latest on Thursday. Apologies for this wait, thank you so much for your understanding!

      Question : [Re] Inquiry related delivery from ahm****

      Thank you!

      Answer : [Re] Inquiry related delivery from ahm****

      You're welcome.

    • Question : Restocked?Oct 25, 2017

    • Question : Inquiry for the item from mic****Oct 12, 2017

      U are xharging more than supermarket !

      Answer : [Re] Inquiry for the item from mic****

      Dear Customer,

      Thank you for the feedback. We will look into the pricing issue.

    +View all Notice, FAQ, Q&A >>
    [WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【5+1 CARTON DEAL!】
    [WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【5+1 CARTON DEAL!】
    Item Q&A
    • Question : Inquiry for the item from sw_****Nov 22, 2017

    • Question : Inquiry for the item from tay****Nov 13, 2017

    • Question : Inquiry for the item from fet****Nov 11, 2017

      Hi, expiry date?

      Answer : [Re] Inquiry for the item from fet****

      Dear Customer

      We apologize for the delay in service due to the surge in orders and Q&As from 11.11 event.
      Kindly allow us 1~2 days to get back to you.

      Thank you.

      Dear customer, which expiry date are you enquiring?
      (Nov 16, 2017 10:11)

    • Question : Inquiry for the item from sw_****Nov 04, 2017

      What is expiry date for stage 4 1.6kg?

      Answer : [Re] Inquiry for the item from sw_****

      Dear Customer

      We will reply your queries soonest possible.

    • Question : Inquiry for the item from M3r****Nov 04, 2017

      Hi expiry date for stage 4 1.6kg?

      Answer : [Re] Inquiry for the item from M3r****

      Dear Customer

      We will reply your queries soonest possible.

    +View all Notice, FAQ, Q&A >>
    [RB]【NEW!】Vanish Laundry Stain Remover Series【Authentic Stocks! Be STAIN FREE with VANISH!】
    [RB]【NEW!】Vanish Laundry Stain Remover Series【Authentic Stocks! Be STAIN FREE with VANISH!】
    Item Q&A
    • Question : Inquiry for the item from awe****Nov 22, 2017

      Hi, may I know which one is safe to remove milk stains on baby clothes? Thank you!

      Answer : [Re] Inquiry for the item from awe****

      Dear Customer,
      Any vanish product should work fine. However please read the instructions before using.
      Thank you

    • Question : Inquiry for the item from mst****Aug 28, 2017

      No more free laundry bag as free gift?

      Answer : [Re] Inquiry for the item from mst****

      Dear Customer,

      The free gift for Vanish Series will be the Dettol Bag which you can choose under the Item Type as they are 2 color for your preference. Promotion for Laundry bag had ended.

      Thank you

    • Question : Inquiry for the item from car****Jul 23, 2017

      Upon receiving items and removing from the box, found The top of the Spray Bottle is cracked in several places. I dare not press the lever to activate the spray in case the top falls apart completely.Please advise. Thank You.

      Answer : [Re] Inquiry for the item from car****

      Dear Customer,

      So sorry that this happened to you. Would you like to have a refund or exchange of item?

      Thank you.

      Question : [Re] Inquiry for the item from car****

      Thank you for your prompt response...Appreciate an exchange please. Possible to do a one to one exchange when the delivery staff comes with the new bottle ?

      Answer : [Re] Inquiry for the item from car****

      Thank you for your prompt response...Appreciate an exchange please. Possible to do a one to one exchange when the delivery staff comes with the new bottle ?

      Question : [Re] Inquiry for the item from car****

      Dear Buyer

      You may keep the item. We have instructed Qxpress to reship the item to you. We will update you once they give us a tracking number. If possible, could you also kindly, take the waybill so that we can request compensation from Qxpress. Thank you.

      Apologies for this matter.


      Answer : [Re] Inquiry for the item from car****

      Thank you for your prompt response. Based on your request...(pardon my ignorance) but What is the waybill?

      Question : [Re] Inquiry for the item from car****

      Hi, thank you.I just received the new spray. It came in great condition.

      Answer : [Re] Inquiry for the item from car****

      Dear Seller

      Glad that you have recieved your goods.

      Could you kindly send us the packing label (sticker) of the previous box, so we can get compensation from Qxpress?

      Thank you.

      Question : [Re] Inquiry for the item from car****

      O dear, so sorry, I had already thrown away the previous box...Will yesterday's box do? You can send them the photo of the damaged spray and they can call and verify with me.

      Answer : [Re] Inquiry for the item from car****

      Dear Buyer

      No worries, we can see what we can do to get a compensation for Qxpress.

      Thank you for your help.

    • Question : Inquiry for the item from bin****Jul 05, 2017

    • Question : Inquiry for the item from ang****May 01, 2017

      May I check what is the difference between Power O2 vs Vanish Pink Powder? Are they the same?

      Answer : [Re] Inquiry for the item from ang****

      Dear customer,

      Both items have the same uses/functions.

      Thank you

    +View all Notice, FAQ, Q&A >>
    [GOO.N] 【USE QOO10 COUPONS TO SAVE!】 Japan Diapers | For Sensitive Baby Skin! TRY!
    [GOO.N] 【USE QOO10 COUPONS TO SAVE!】 Japan Diapers | For Sensitive Baby Skin! TRY!
    Item Q&A
    • Question : $20 for 1 pack?Nov 22, 2017

      Hi, i wanna confirm $20 is 1 pack ?

      Answer : [Re] $20 for 1 pack?

      Dear Customer,
      Yea, $20 is for 1 pack without any additional add-ons.
      Thank you