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Q & A Lists
Item Question & Answer
Stainless Steel SS304 Bathroom Towel Hanger / Towel Hanger / Space Saving Organiser / Kitchen Hanger
Stainless Steel SS304 Bathroom Towel Hanger / Towel Hanger / Space Saving Organiser / Kitchen Hanger
Item Q&A
  • Question : 2 Tier Bathroom Tower Hanger with BalusterJun 19, 2018

    Hi, is this item still available (60 cm, RC-C34-2)?

    Is this stainless steel and have a choice to screw or paste stick on sticker to hold the towel rack?
    Thank you!

    Answer : [Re] 2 Tier Bathroom Tower Hanger with Baluster

    Welcome to RC-Global and thank you for your enquiry.

    Yes, the towel rack was still available for 60 cm, RC-C34-2. Made of stainless steel and the assembly can be done by screw or paste stick on sticker.

    Hope to receive your order soon. Thank you.

  • Question : Inquiry for the item from yan****May 27, 2018

    What is the dimensions for Rc c24?

    Answer : [Re] Inquiry for the item from yan****

    Welcome to RC-Global and thank you for your enquiry. The dimension for the item is 56 x 14 cm. Thank you.

2018 French Cufflinks Anti-Wrinkle Long Sleeve Shirt
2018 French Cufflinks Anti-Wrinkle Long Sleeve Shirt
Item Q&A
  • Question : Request for Size ChangeJun 07, 2018

    Hi, I received my order (x2), thank you, but I realized the size is smaller than I expected (although I indicated my usual size), can I get it changed to one size larger please? I can go down to your shop to swap for larger size.

    Thanks - beng

    Answer : [Re] Request for Size Change

    Hi, welcome to RC-Global and thank you for your feedback. Yes, you can bring the item and have an exchange from our warehouse within 14 days.

    Our warehouse located at 7 Gambas Crescent $09-30 Ark@Gembas Singapore 757087. Operating hours is between 9am-6pm.

    Pls let us know if you have any other questions. Thank you 😊

Portable Vacuum Cleaner JJ-318 (SG Safety Mark plug) 2 合一 手持吸尘机 ( 1 HEPA Filter )
Portable Vacuum Cleaner JJ-318 (SG Safety Mark plug) 2 合一 手持吸尘机 ( 1 HEPA Filter )
Item Q&A
  • Question : Inquiry for the item from chr****Jun 05, 2018

    What is the suction power?

    Answer : [Re] Inquiry for the item from chr****

    Welcome to RC-Global and thank you for your enquiry. Section power for the vacuum will be 650W. Pls let us know if you have any other questions. Good day!

    Question : [Re] Inquiry for the item from chr****

    Thank you so much

    Answer : [Re] Inquiry for the item from chr****

    Welcome : ) Hope to receive your order soon. Thank you.

    Question : [Re] Inquiry for the item from chr****

    I just placed the order. May I seek your kind assistance in shipping it to me ASAP? Greatly appreciate your kindness :)

    Answer : [Re] Inquiry for the item from chr****

    Order received with thanks and will dispatch the item to Q-Express by tomorrow. You may receive it in the next working day after the item dispatched.

    Thank you.

Deluxe lunchbox Electric Vacuum Lunch Box steamer 2L / 3 Tier upgrade version / FREE Vacuum Pump
Deluxe lunchbox Electric Vacuum Lunch Box steamer 2L / 3 Tier upgrade version / FREE Vacuum Pump
Item Q&A
  • Question : Inquiry from Cin****Jun 01, 2018

    Is the cooking the round 1 or square 1

    Answer : [Re] Inquiry from Cin****

    Is this ?

    Question : [Re] Inquiry from Cin****

    Welcome to RC-Global and thank you for your enquiry. Yes, the Lunch box was same as the picture show as square. Thank you.

  • Question : Preset Timing FunctionMay 27, 2018

    Hi, does this item have the function of pre-set timing? It is shown in one of the pictures, but the main product picture doesn't seem like it has the preset timing feature. thanks.

    Answer : [Re] Preset Timing Function

    Hi, pls take note that the item does not come with pre-set timing function. The item is same with 1st as show. Thank you.

  • Question : Inquiry for the item from goh****Mar 27, 2017

    Hi, if I intend to use it in singapore, should I select the sure mark plug?
    Thks!

    Answer : [Re] Inquiry for the item from goh****

    Hi. Thank You for your query.

    With the safty mark plug, there is a fuse inside that in the event that there is a electric power surge, the electrical item will not spoilt but just the plug fuse.

  • Question : [Others] Related InquiriesMar 18, 2017

    Hi seller, is this lunch box come with warranty in SG?

    Answer : [Re] [Others] Related Inquiries

    Hi.

    Yes, Warranty is local.

    Best Regards

Microwave Oven Rack Shelf Organizer stand holder  ( 60 x 30 X 63 cm Stainless steel )
Microwave Oven Rack Shelf Organizer stand holder ( 60 x 30 X 63 cm Stainless steel )
Item Q&A
  • Question : Inquiry for the item from loy****May 29, 2018

    For the two tiers rack, Can the middle layer be removed to make it single layer?

    Answer : [Re] Inquiry for the item from loy****

    Welcome to RC-Global and thank you for your enquiry. Yes, you can make it only one layer. Good day!

  • Question : [About Item] Related InquiriesDec 30, 2016

    Hi can check the tray for both layer can be adjusted?

    Answer : [Re] [About Item] Related Inquiries

    Hi Gin..

    Yes, the height for each layer can be adjusted according to your wishes. We are having a sale now and this item is now selling at $19.90

    Happy New Year

    Best Regards
    Andrew

Lunch Box / Mini Rice Cooker / Pressure Cooker / Lunch Bag / Electric Lunch Box / Lunchbox
Lunch Box / Mini Rice Cooker / Pressure Cooker / Lunch Bag / Electric Lunch Box / Lunchbox
Item Q&A
  • Question : Order No.: 257181723, 257181724 and 257181725May 24, 2018

    Dear Seller,

    Apologise, we did not notice that the order no. is different.
    In total, we have purchased 3 of this lunch box.

    We have not receive these order yet.

    Thank you.

    Best Regards,
    Yit Sim 9154 4981
    Ri Yan 8428 0483

    Answer : [Re] Order No.: 257181723, 257181724 and 257181725

    Dear Customer,

    As spoken, we are sorry that there are wrong place label on your item and pls take note for your new tracking detail for Q-express.

    New tracking: SGP133263917
    Delivery address: 16 TUAS AVENUE 10 Singpore 639140

    Sorry for the confusion. Have a nice day.
    Thank you.
    Iki

    Question : [Re] Order No.: 257181723, 257181724 and 257181725

    Items just received . Thanks

    Answer : [Re] Order No.: 257181723, 257181724 and 257181725

    Hi, Great to hear that. Thank you for your purchase and hope you will keep continue following us. Happy Shopping!!

  • Question : Inquiry for the item from tan****May 20, 2018

  • Question : Inquiry for the item from Ong****May 16, 2018

  • Question : Inquiry for the item from ivy****Apr 27, 2018

    Hi, would like to check with you if the model Playbear DFH-2019 have ready stock? For ready stock, what color you have?

    Answer : [Re] Inquiry for the item from ivy****

    Hi, for Play Bear DFH-2019 currently we have stock for Blue and Pink. Thank you.

+View all Notice, FAQ, Q&A >>
Intelligent Electric Steamer RC-A05 两层智能电蒸锅 ( 2 tier 6L ) SG Safety Plug
Intelligent Electric Steamer RC-A05 两层智能电蒸锅 ( 2 tier 6L ) SG Safety Plug
Item Q&A
  • Question : 关于商品ise****会员的咨询。May 25, 2018

    Can tell me dimension A05, ur photo display is A21only

    Answer : [Re] 关于商品ise****会员的咨询。

    Hi, the dimension for the RC-A05 will be 17 x 21 x 26 cm. Thank you.

  • Question : Inquiry for the item from ise****May 25, 2018

    Order is RCA05 same as the A05?

    Answer : [Re] Inquiry for the item from ise****

    Hi, we are sorry that we can’t get what you mean. Could you pls let us know clearly? Thank you

Shoe Rack / Shoe Cabinets / Shelf Good Quality Water Proof Protect from Dust Durable (Micky DIY)
Shoe Rack / Shoe Cabinets / Shelf Good Quality Water Proof Protect from Dust Durable (Micky DIY)
Item Q&A
  • Question : Inquiry for the item from joy****May 23, 2018

    Hi,

    Do we get exactly the same design and style as per your pic in the heading ? I have attached the pic from your heading.

    Thanks.

    Answer : [Re] Inquiry for the item from joy****

    Dear customer,

    Thank you for your inquiry. However, we are sorry that we are out of stock for the Micky design currently. Pls let us know if you are only interested the design.

    Thank you.

Intelligent Spin Mop set (Single bucket)
Intelligent Spin Mop set (Single bucket)
Item Q&A
  • Question : Inquiry related cancel and refund from cec****May 21, 2018

    Unable to straighten mop handle due to excess length of joint lock. I used some force trying to pull handle up right but stopped after hearing cracking sound. I want to return item as I am not able to use it at all.

    Answer : [Re] Inquiry related cancel and refund from cec****

    Welcome to RC-Global and thank you for your enquiry. In this case, our customer service will contact you soon. Thank you.

  • Question : Inquiry for the item from cec****May 06, 2018

    Am I able to reach and wash inner part of pail after discharging used water.?

    Answer : [Re] Inquiry for the item from cec****

    Welcome to RC-Global and thank you for your enquiry. Could you pls send us some video for the problem to 83506681? Our customer service will contact you very soon in this case. Thank you.

  • Question : Inquiry for the item from wei****Mar 23, 2018

    Where to buy the spin mop head refill?

    Answer : [Re] Inquiry for the item from wei****

    Welcome to RC-Global and thank you for your enquiry. Pls click the link below and choose for mop head refil. Feel free to let us know if you have any other question. Good Day! https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=575357755

Ceramic Continental Coffee  /Tea Set Bone Set
Ceramic Continental Coffee /Tea Set Bone Set
Item Q&A
  • Question : Inquiry for the item from g.r****May 02, 2018

    Hi Seller,

    I would like to placed order. Please confirmed stock availability.

    Thank you.

    Answer : [Re] Inquiry for the item from g.r****

    Dear Customer,

    The stock is available for the design Fortunate and blue color. Hope to receive your order soon.

    Thank you.

4 inch / Mini USB Fan with ON/OFF Switch / Black / Metal Blade / Laptop Table / Of
4 inch / Mini USB Fan with ON/OFF Switch / Black / Metal Blade / Laptop Table / Of
Item Q&A
  • Question : Inquiry for the item from mel****Apr 28, 2018

    Dear seller,

    Please note that I had per order your item kindly informed your deliver guy to send my item after 7pm to 9pm form Monday to Friday, I be home or call before send your my item.

    Thanks

    Regards
    Melvin Goh

    Answer : [Re] Inquiry for the item from mel****

    Dear Melvin,

    Pls take note that the order will dsipatch through Qxpress by today. You may received a sms for the delivery arrangement form them. We will leve a note on the shipping label, hope there will follow it.

    Thank you.

  • Question : ORDERFeb 05, 2018

  • Question : Stock AvailabilityJun 24, 2017

    Do you have ready stock for this item that I can order right away?

    Answer : [Re] Stock Availability

    Yes, ready stock. We can deliver tomorrow if you order by today, 26 Jun

Electric Stew Pot (MH 1.5B) Intelligent Digital Control Panel. Birdnest /Porridge / Soup / Dessert
Electric Stew Pot (MH 1.5B) Intelligent Digital Control Panel. Birdnest /Porridge / Soup / Dessert
Item Q&A
RC-Global New Generation Home/Car powerful wireless cordless dry/wet Vacuum Cleaners (新款强力家用车用无线吸尘器)
RC-Global New Generation Home/Car powerful wireless cordless dry/wet Vacuum Cleaners (新款强力家用车用无线吸尘器)
Item Q&A
  • Question : 关于商品you****会员的咨询。Apr 21, 2018

    充电满了可以用多久呢?

    Answer : [Re] 关于商品you****会员的咨询。

    您好,充电满了,支持使用大约20分钟然后休息以让机器有更长的寿命。

Bicycle Helmet / Scooter Helmet / Cyclist helmet / MTB Helmet /Fixie Helmet with Visor (GUB)
Bicycle Helmet / Scooter Helmet / Cyclist helmet / MTB Helmet /Fixie Helmet with Visor (GUB)
Item Q&A
  • Question : 關於商品082****會員的咨詢。Mar 28, 2018

    Hi, May i know the size for GUB K80 Plus? Is it suitable for 54cm to wear?

    Answer : [Re] 關於商品082****會員的咨詢。

    Welcome to RC-Global and thank you for your enquiry. The GUB K80 Plus is suitable use for size between 58-62cm. Feel free to let us know if you have any other question. Good Day!

    Question : [Re] 關於商品082****會員的咨詢。

    okie thanks you so much.

    Answer : [Re] 關於商品082****會員的咨詢。

    Have a nice day : )

  • Question : sizeMar 07, 2018

    what size is this helmet model?

    Answer : [Re] size

    Dear customer, thank you for your enquiry. The size for the Helmet is 52-68cm. Feel free to let us know if you have any other question. Thank you.

Simple Shoe Rack Storage 简约鞋架 ( 3 Tier OR 4 Tier )
Simple Shoe Rack Storage 简约鞋架 ( 3 Tier OR 4 Tier )
Item Q&A
  • Question : Inquiry for the item from lbk****Mar 14, 2018

    The width is perfect for me. Do you have 5 tier shoe rack?

    Answer : [Re] Inquiry for the item from lbk****

    Dear customer, Thank you for your enquiry. Pls refer the link below for our new shoe rack (5 Tier) and we are having $3 off for the item currently. Feel free to let us know if you have any other question. Thank you.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=604974342

    Question : [Re] Inquiry for the item from lbk****

    Oh, but i already bought the 4-tier. Thanks

    Answer : [Re] Inquiry for the item from lbk****

    Dear customer, thank you for your order. The item will be dispatch on Monday and hope you are be keen on our product and service. Thank you and have a nice weekend. :)

New ! Double Sticks/Head 360° Rotating Spin Mop Bucket Sets + Free Mop Holder ( 最新360 度双杆旋转拖把套装)
New ! Double Sticks/Head 360° Rotating Spin Mop Bucket Sets + Free Mop Holder ( 最新360 度双杆旋转拖把套装)
Item Q&A
  • Question : Inquiry for the item from ali****Mar 14, 2018

    Do sell the mop stick?

    Answer : [Re] Inquiry for the item from ali****

    Dear customer, Thank you for your enquiry. Yes, we do sell individual Mop Stick Holder. Kindly click the link below and choose Mop Stick Holder(-$9.90). Feel free to let us know if you have any other question. Thank you. https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=575357755

S shape Dual layer  Dish drainer / Dish Rack / Dish dryer /Drip tray/storage rack holder
S shape Dual layer Dish drainer / Dish Rack / Dish dryer /Drip tray/storage rack holder
Item Q&A
  • Question : Inquiry for the item from joc****Mar 05, 2018

    Bought this on 22 feb , today I realiase some part turn rusty.less than a month Please see my photo

    Answer : [Re] Inquiry for the item from joc****

    Hi chould you pls let us know your order number. Thank you.

    Question : [Re] Inquiry for the item from joc****

    I have Cart No : 117055193

    Answer : [Re] Inquiry for the item from joc****

    Dear Jocelyn, thank you for your feedback. We seek your kind understanding that Qoo10 exchange policy is whitin 14 days. However, our staff will contact you shortly for another exchange option due to goodwill. Feel free to let us know if you have any other question. Thank you.

  • Question : Is it truely anti rust/corrosion?Mar 24, 2017

    Hi, I have a similar rack and it rust just after 1 week of usage. I would like to know if this rack is really anti-rust when it is wet? Otherwise it is not useful as a draining rack. Thank you.

    Answer : [Re] Is it truely anti rust/corrosion?

    Hi.
    Ours are made of stainless steel.
    It will not rust that easily

Premier toilet paper toll holder ( Stainless Steel)
Premier toilet paper toll holder ( Stainless Steel)
Item Q&A
  • Question : EnquiryFeb 19, 2018

2018 Modern Microfiber Mop Spin Mop Bucket Sets + Free Mop holder 摩登超级旋转拖把组合 (Deluxe Model )
2018 Modern Microfiber Mop Spin Mop Bucket Sets + Free Mop holder 摩登超级旋转拖把组合 (Deluxe Model )
Item Q&A
Massage Office Arm Chair with feet pedal( D.I.Y.)
Massage Office Arm Chair with feet pedal( D.I.Y.)
Item Q&A
  • Question : Delivery timesJan 05, 2018

Universal Electric Extension Socket  with 6 USB Charger port / SG Plug ( LDNIO SC3604)
Universal Electric Extension Socket with 6 USB Charger port / SG Plug ( LDNIO SC3604)
Item Q&A
  • Question : Inquiry for the item from ste****Oct 14, 2017

    May I know the power rating of each USB port?

    Answer : [Re] Inquiry for the item from ste****

    USB Output:5V 3.4A(AUTO MAX)17W

  • Question : Inquiry for the item from jef****Sep 27, 2017

    Hi seller, does this e extension socket have safety certification by local authority?

    Answer : [Re] Inquiry for the item from jef****

    .

  • Question : [About Item] Related InquiriesMar 12, 2017

    Hi,

    Main plug head is Singapore plug? Any option for self-collect? Need it by this week. Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Hi.

    It's UK standard ( 3 pin, can be used in Singapore )
    If you order now, we can send out by noon, and you probably will receive by tomorrow or Wed latest.

    Alternately, if you want self collect, i can give you our bank account and you can transfer money before coming down.

    We are located at Gambas, nearest MRT is Sembawang

Ladder /Anti-slip resistance foot pad and large platform to hold items.
Ladder /Anti-slip resistance foot pad and large platform to hold items.
Item Q&A
Bathroom Tower Hanger Hooks / Tower rack / Tower Holder / Tower Shelf /Tower Organizer (40cm-2 tier)
Bathroom Tower Hanger Hooks / Tower rack / Tower Holder / Tower Shelf /Tower Organizer (40cm-2 tier)
Item Q&A
  • Question : Cancellation of OrderAug 21, 2017

    Dear Sofie,
    Since you do not have stock for this item, please cancel this order immediately. Appreciate you acknowledge my
    cancellation request.
    Thanks and regards,
    Michael Fok

    Answer : [Re] Cancellation of Order

    Bathroom Tower Hanger Hooks / Tower rack / Tower Holder / Tower Shelf /Tower Organizer (size :60cm)
    Order No. 225745264 , Date : 18 Aug 2017

    Question : [Re] Cancellation of Order

    Hi Michael.

    Noted. Sorry For The Inconvenience

  • Question : hi andrew, do you have this alsoDec 07, 2016

    hi andrew,
    do you have this type of stainless steel 2 tier rack also.
    thanks

    Answer : [Re] hi andrew, do you have this also

    Hi

    Yes, we have this

  • Question : Wall-mounted Stainless Steel Towel barDec 07, 2016

    Total 3 items. I can only upload 1 photos at a time

    Answer : [Re] Wall-mounted Stainless Steel Towel bar

    Yes, we have this also

  • Question : items phots - Wall-mounted 2 Tier Stainless Steel Towel RackDec 07, 2016

    items phots - Wall-mounted 2 Tier Stainless Steel Towel Rack

    Answer : [Re] items phots - Wall-mounted 2 Tier Stainless Steel Towel Rack

    Hi

    Yes, we have this

  • Question : Urgent ! When can received if order today?Dec 06, 2016

    Hi,
    I intend to order this rack, Toilet Paper Roll Holder and towel bar, when can I receive items if I order today?

    Cause I need them urgently. Kindly advise thanks.

    Answer : [Re] Urgent ! When can received if order today?

    Hi. Sorry for the late reply.

    If you order today, we can ship by tomorrow.

    Best Regards
    Andrew

    Question : [Re] Urgent ! When can received if order today?

    Thanks for your reply Andrew.

    I'm thinking of getting these items (photos attached) but I worry cannot receive them in time.

    Can I BUY DIRECTLY from your shop TODAY OR TOMORROW?

    Or can you sent them to me, will pay you cash directly.

    My toilets undergoing HDB upgrading, schedule installion on 10 Dec 2016.

    Is there a number that I can contact you FASTER. This way is too long.

    Many thanks.

    Answer : [Re] Urgent ! When can received if order today?

    Hi. Sure.

    We are located at

    Blk 7, Gambas Crescent
    Unit #09-30. Ark@Gambas
    Singapore 757087

    You may contact me at 6352 5687 or al_rcglobal@yahoo.com
    Do call before you come and it's Cash & Collect

Refrigerator Side Storage / Kitchen Storage / Refrigerator Side Shelves / Storage Racks / Narrow  Removable Dust Shelves. (2 layer 15x35x38 cm)
Refrigerator Side Storage / Kitchen Storage / Refrigerator Side Shelves / Storage Racks / Narrow Removable Dust Shelves. (2 layer 15x35x38 cm)
Item Q&A
  • Question : itemAug 11, 2017

    Hi Seller

    Do you have stock for Length 50 cm X Width 20 cm X Height 90 cm

    Answer : [Re] item

    Hi
    Sorry For The Late Reply.

    Yes, we do have that

MIDEA ( MD-WBZS101XL-G ) - Electric Cooker Stew Water Ceramic Mini Automatic Porridge Soup
MIDEA ( MD-WBZS101XL-G ) - Electric Cooker Stew Water Ceramic Mini Automatic Porridge Soup
Item Q&A
  • Question : Inquiry for the item from blc****Jul 06, 2017

  • Question : Inquiry for the item from 244****Mar 23, 2017

    Any warranty? Thanks

    Answer : [Re] Inquiry for the item from 244****

    Hi Yes.

    We offer 1-1 exchange within 1 month of purchase

    Question : [Re] Inquiry for the item from 244****

    3 pin plug for spore? Thanks

    Answer : [Re] Inquiry for the item from 244****

    It's standard 2 pin, we give a adapter free with the purchase.

    Question : [Re] Inquiry for the item from 244****

    Ok thanks for info.

    Answer : [Re] Inquiry for the item from 244****

    You are welcome.

    Feel free to contact us if you have any queries and look through our other product range to find more items that you may like.