Q&A board

Q & A Lists
Item Question & Answer
Trial Size (30ml)-[Aroma Essence/ Aroma Concentrate] For Water Air Purifier/Humidifier
Trial Size (30ml)-[Aroma Essence/ Aroma Concentrate] For Water Air Purifier/Humidifier
Item Q&A
  • Question : Inquiry for the item from dor****Mar 14, 2019

    Hi

    I prefer a woody than sweet or floral scent. Which one would you recommend? Thanks

    Answer : [Re] Inquiry for the item from dor****

    Dear Customer,

    You might want to try our Sandalwood or Agarwood fragrance. However, they are very subjective to how each person perceive it.

    As such, we recommend you to visit us at our office to test them out before you purchase them.

    Best Regards,
    Wil Essentials

    Question : [Re] Inquiry for the item from dor****

    Noted, thanks

  • Question : [About Item] Related InquiriesJan 11, 2017

    Which scent is similar to the one that Ion Orchard is using?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    We are pleased to recommend Orchid scent which is the most similar to Ion Orchard.

    Thanks and regards,
    Wil Essentials

  • Question : Air purifier or diffuser?Sep 11, 2016

    Hi, may i know which is better at leaving the room with a stronger scent? Thx!

    Answer : [Re] Air purifier or diffuser?

    Dear Customer,

    You may consider the following scents:
    Jasmine, Ylang ylang, Rose, Orchid, White flower, Blackcurrant, Raspberry, Apricot Peach, Lemongrass, Sandalwood, Citronella, Anti tobacco, Peace, Serenity, Fortune, Winter, Summer, Floral, Tioman, Autumn, Spring, Shangri-La, Odour Eliminator, King, Prince.

    Best regards,
    Wil Essentials

  • Question : ItemsSep 10, 2016

    Hi, im happy with my very recent purchase. Am interested in getting more. May i know what is the base (main ingred) for Princess and Pampering tuesday? Thanks!

    Answer : [Re] Items

    Dear Customer,

    Thanks for your purchase.

    Princess is fruity floral and musky.
    Top note: Mandarin
    Middle note: Violet, Peony
    Base note: Musk, Sandalwood

    Pampering Tuesday is floral, fruity and ambery.
    Top note: Bergamot, Pear
    Middle note: Jasmine, Peony
    Base note: Apricot, Amber

    Best regards,
    Wil Essentials

  • Question : ChoiceSep 08, 2016

    How to fill in the choice of scene ? A bit of direction needed

    Answer : [Re] Choice

    Dear Customer,

    Kindly refer to the fragrances list listed below and type in the choice of scent you want.

    Thanks and Regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
★NEW FRAGRANCES★PURE Essentials Aromatherapy Oils/Reed Refill/Essence/Massage Oil/Concentrate
★NEW FRAGRANCES★PURE Essentials Aromatherapy Oils/Reed Refill/Essence/Massage Oil/Concentrate
Item Q&A
  • Question : Inquiry for the item from 211****Dec 05, 2018

  • Question : Inquiry for the item from cha****Apr 25, 2018

    I have the products for few days but it’s becoming noisy, what should I do?

    Answer : [Re] Inquiry for the item from cha****

    Dear Customer,

    As spoken.Thank you for your purchase.

    Best Regards,
    Wil Essentials

  • Question : change mailing addressAug 05, 2017

    Hi is it ok for you guys to send my current order to new address instead ? My cart no. is 112351034 . appreciate if changes can be made. Thanks

    Answer : [Re] change mailing address

    Hello?? any reply from you guys? appreciate if you could change my delivery address as i am no longer in the given address

    Question : [Re] change mailing address

    Dear Customer,

    As spoken,thank you for your purchase.

    Best Regrads,
    Wil Essentials

  • Question : Can use every night?Jan 23, 2017

    Hi Seller,
    I know your concentrates is water based and non toxic as per what you mentioned. Is it safe for children 7yo to use every night 8-10hrs? I use the concentrate in mist diffuser. Some articles indicate that it may trigger seizures in children if use too often.

    Answer : [Re] Can use every night?

    Dear Customer,

    Yes, our Aroma concentrate has been tested as non toxic and safe to use around children. Seizures are neurological disorders and therefore, there is no correlation of a humidifier with our aroma concentrate trigerring seizures.
    Having said that, it is also vital that the aroma products undergo product safety testings to safeguard the health of children and we are pleased to inform you that we do have a Product safety policy in place.

    Best regards,
    Wil Essentials

  • Question : [About Item] Related InquiriesJan 12, 2017

    Wat are the scents available for the reed diffuser oil?

    Thanks

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    All scents from our fragrances list are available. Kindly type in the fragrance you wish to purchase under the 'Choice Of Scent' option.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Model 563/560B Air Revitalizer/Cup Holder model [Enjoy Aromatherapy while you Drive!] Car Freshener
Model 563/560B Air Revitalizer/Cup Holder model [Enjoy Aromatherapy while you Drive!] Car Freshener
Item Q&A
  • Question : Inquiry for the item from khn****Nov 23, 2018

    Hi Seller,

    Would like to check if led light can be switch off while the purifier is on? Or light will auto on when purifier is on? Thank you!

    Answer : [Re] Inquiry for the item from khn****

    Dear Customer,

    The LED light cannot be switched off while operating the machine.

    Do free feel to contact us should you require further clarification.

    Best regards,
    Wil Essentials

  • Question : about itemApr 10, 2015

    I recently bought the car purifier from your store.
    I realised there is no switch button unlike the old model has the button which you can push it right left or centre to keep it automatically on when the ignition of the car is on.
    This model has only one button and I have to keep pressing it every time I switch my vehicle engine on.
    Is there any other ways to remain it on so that I don't have to keep pressing it when I switch on the engine?

    Answer : [Re] about item

    Dear Customer,

    We are sorry that this model does not comes with the feature which you had mentioned as it is produced by another manufacturer as compared to the old model.

    Thanks and regards,

    Wil Essentials

  • Question : my enquiry was deleted??Apr 02, 2015

    My enquiry was deleted???

    Answer : [Re] my enquiry was deleted??

    Dear Customer,

    Kindly resend as we did not receive your enquiry.

    Thanks and regards,
    Wil Essentials

  • Question : RE: For car useMay 15, 2014

    Hi there, I understand that you have a few models like the football, golfball, leaf etc for car use according to your brochure. However I don't see those items available in your page. Are those still for sale?

    Answer : [Re] RE: For car use

    Dear Customer,

    You may click on the link below to purchase other car use models.

    http://list.qoo10.sg/item/SG-SUPER-MART-BEST-SELLER-CLEANS-AIR-AND-REMOVES/406183122?sellerview=on

    Thanks and regards,
    Wil Essentials

  • Question : ColorSep 11, 2013

    Hi, do you have any other colors beside purple? Thanks

    Answer : [Re] Color

    Dear Customer,

    Sorry to inform you that we only have purple colour instock.

    Best regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Best Seller[Cleans Air and Removes Odour]Water Air Purifier/ Revitalizer/ Passive Humidifier
Best Seller[Cleans Air and Removes Odour]Water Air Purifier/ Revitalizer/ Passive Humidifier
Item Q&A
  • Question : Inquiry for the item from 233****Nov 14, 2018

    Hi i would like to get the 2 free aroma essence of peppermint fragrance smell because I sensitive for others fragrance smell thanks.

    Answer : [Re] Inquiry for the item from 233****

    Dear Customer,

    Thank you for your order.

    We have noted your request and will pack accordingly.

    Best regards,
    Wil Essentials

  • Question : Inquiry for the item from eun****Sep 19, 2018

  • Question : Inquiry for the item from Eri****Sep 04, 2018

  • Question : Please hold shipping for order #214886544May 04, 2017

    Dear seller, can you hold the delivery of the air revitalisor? I would like to add reed sticks to my order and hope you can ship all the items in one single parcel? If yes, can I select store pickup for the reeds and then you ship all items by Qxpress (co-shipping)?

    Answer : [Re] Please hold shipping for order #214886544

    Dear Customer,

    As spoken.Thank you for your purchase.

    Thanks and Regards,
    Wil Essentials

  • Question : Car modelOct 19, 2016

    Does the car model comes with light? Can i visit ur store to take a look at the actual product and make purcharse on the spot instead ?

    Answer : [Re] Car model

    Dear Customer,

    We are pleased to inform you that all car models comes with blue LED light. Alternatively, you may visit our office in the following address to view the products and purchase on the spot.

    Office Address:
    Blk 3016 Bedok North Ave 4
    #02-02 Eastech,
    Singapore 489947

    Our operating hours:
    9.30am- 5.30pm (Mon-Fri).
    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Model 282 ★Air Revitalizer/ Water Air Purifier/ Revitalisor/ Passive Humidifier
Model 282 ★Air Revitalizer/ Water Air Purifier/ Revitalisor/ Passive Humidifier
Item Q&A
  • Question : Inquiry for the item from Jto****Sep 30, 2018

    Can the plug be supplied with sg safety mark standard?

    Answer : [Re] Inquiry for the item from Jto****

    Dear Customer,

    The water air revitalizer is using low wattage motor that conforms to CE safety certification and comes with 2-pin plug. It is not classified under controlled goods or comes with 3-pin BS plug where safety mark is required.

    Best regards,
    Wil Essentials

  • Question : Inquiry for the item from meg****Jul 13, 2018

    Where to pick up?

    Answer : [Re] Inquiry for the item from meg****

    Dear Customer,

    You may pick up your item @ 3016 Bedok North Ave 4, #02-02 Eastech, Singapore 489947.

    Best regards,
    Wil Essentials

  • Question : Inquiry related delivery from lis****Jul 25, 2017

    What time are your delivery hours? From what time to what time?

    Answer : [Re] Inquiry related delivery from lis****

    Dear Customer,

    As spoken, thank you for your purchase.

    Best and Regards,
    Wil Essentials

  • Question : Change of Shipping address.Jan 20, 2017

    Change of Shipping address.
    Hi , I like to change my shipping address. Pls advise if you can make the change for me.
    thank you. Jene 97711779

    NEW address: 55 Market Street #10-00 Singapore 048941

    Answer : [Re] Change of Shipping address.

    Dear Customer,

    As spoken earlier, we will update your shipping address as per your request.

    Best regards,
    Wil Essentials

  • Question : Noise ProblemMay 25, 2015

    Hi,

    I just bought Model 282 in 3 days ago, started using it but it keep coming out the vibration sound...is there anyway to reduce it. Thanks.

    Answer : [Re] Noise Problem

    Dear Customer,

    As spoken, you may bring the item down to our office so we could check for you.

    Address:
    Blk 3016 Bedok North Ave4, #02-02 Eastech. S489947
    Operating hours : 9am - 6pm (Monday - Friday)

    Please note that we are closed on Weekends and Public holidays.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
PERFECT GIFT IDEA! Wooden Aroma Diffuser/ Aromatherapy/ Ambience scenting/ Car diffuser/ Deodorizer
PERFECT GIFT IDEA! Wooden Aroma Diffuser/ Aromatherapy/ Ambience scenting/ Car diffuser/ Deodorizer
Item Q&A
  • Question : Inquiry for the item from wnn****Aug 28, 2018

    Can i buy additional wooden caps without the bottles?

    Answer : [Re] Inquiry for the item from wnn****

    Dear Customer,

    Sorry for any inconvenience caused.

    As spoken, we will ship out together with your new order.

    Best regards,
    Wil Essentials

  • Question : Wooden diffuserNov 13, 2015

    Hi. Can i use your reed diffuser refill in this wooden diffuser?

    Answer : [Re] Wooden diffuser

    Dear Customer,

    Sorry to inform you that you are unable to use reed diffuser refill in the wooden aroma diffuser

    Thanks and Regards,
    Wil Essentials

  • Question : Wooden capSep 18, 2015

    Hi

    Must we change the cap every time we refill? Was wondering why the refill is packaged with the cap.

    Answer : [Re] Wooden cap

    Dear Customer,

    The wooden cap must be replaced around 1 month or when there is change of scent as the wooden cap will be clogged after a period of usage.

    Thanks and regards,
    Wil Essentials

  • Question : BottleSep 10, 2015

    Hi,
    Can I check if the bottle can be refill with essential oil after its finish?

    Answer : [Re] Bottle

    Dear Customer,

    You have to use wooden diffuser refill (alcohol free) for wooden aroma diffuser.

    Thanks and regards,
    Wil Essentials

  • Question : Is Jasmine aroma available?Jul 27, 2015

    Is Jasmine aroma available?

    Answer : [Re] Is Jasmine aroma available?

    Dear Customer,

    Sorry to inform you that we do not have jasmine scent for wooden aroma diffuser.

    The available scents:

    1. Apricot Peach
    2. Citronella
    3. Creative Wednesday
    4. Fortune
    5. Grapefruit
    6. Lavender
    7. Lemongrass
    8. Mango
    9. Pandan
    10. Peace
    11. Peppermint
    12. Floral
    13. Romance
    14. Spring
    15. Summer
    16. Eucalyptus
    17. Orchid
    18. Shangri-La

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Bulk Purchase in 2 Litres /5Litres-Reed Refill/Aroma Essence/Aroma Concentrate
Bulk Purchase in 2 Litres /5Litres-Reed Refill/Aroma Essence/Aroma Concentrate
Item Q&A
  • Question : Inquiry related delivery from ham****Jul 23, 2018

    Hi seller, can i self collect at your store? At the same time i would like yo make other enquiries also directly. Thank you.

    Answer : [Re] Inquiry related delivery from ham****

    Dear Customer,

    Yes, we welcome you to our office at 3016 Bedok North Ave 4, #02-02 Eastech Singapore 489947.

    Operation Hours:
    Monday-Friday, 9.30am-5.30pm
    Do note that we are closed on weekends and public holidays.]

    Best regards,
    Wil Essentials

  • Question : Inquiry for the item from joa****Jan 13, 2018

    Hi , do you sell aroma oil for candle burner in bulk size ? If yes , how to order from you guys ? Kindly let me know . Thanks

    Answer : [Re] Inquiry for the item from joa****

    Dear Customer,

    As spoken. Thank you for your purchase.

    Best Regards,
    Wil Essentials

  • Question : Receipt RequestedJan 07, 2016

    Hi, my order No. 160413853 and 160413854, purchase of 2 bottles of 2 litres of Lemongrass and GrapeFruit. Please kindly allow us to have a copy of receipt via email.

    Please reply. Thanks.

    Answer : [Re] Receipt Requested

    Dear Customer,

    You may refer to the attachment to print the receipt.

    Thanks and Regards,
    Wil Essentials

  • Question : Free air revitalizer?Jan 02, 2016

    If I buy the 5litres aroma essence, do I still get the Free 1 unit model 606D air revitalizer with ionizer worth $35.00 with?

    Answer : [Re] Free air revitalizer?

    Dear Customer,

    Yes, for every 5 litres purchased there will be 1 x 606D worth $60.00 free.

    Thanks and Regards,
    Wil Essentials

  • Question : EnquirySep 21, 2015

    Hi if I buy 2 ltrs of aroma EO for water purifier can u give me 4 empty bottles out of goodwill? Coz 3 frens are sharing the 2ltrs as we find that 2ltrs are more worth than individual bottles. I hope u will understand

    Answer : [Re] Enquiry

    Dear Customer,

    No problem, please indicate in the ' Memo to seller ' while placing your order.

    Thanks and regards,
    Wil Eseentials

+View all Notice, FAQ, Q&A >>
Big Ceramic Candle Burner / Aromatherapy Oil / Fragrance scenting / Tea Light Candles
Big Ceramic Candle Burner / Aromatherapy Oil / Fragrance scenting / Tea Light Candles
Item Q&A
  • Question : Inquiry for the item from szn****Jul 23, 2018

    I mean the bigger diameter tea light candles. From IKEA. Can?

    Answer : [Re] Inquiry for the item from szn****

    Dear Customer,

    We regret to inform you that the bigger tea light candle is unable to fit into the big candle burner.

    Best regards,
    Wil Essentials

  • Question : Inquiry for the item from szn****Jul 22, 2018

    Hi vanbi use the big IKEA candles not tea light candles. The ones that last 8 hours. Can it fit the candle opening?

    Answer : [Re] Inquiry for the item from szn****

    Dear Customer,

    We regret to inform you that the bigger tea light candle is unable to fit into the big candle burner.

    Best regards,
    Wil Essentials

  • Question : Essential Oil PurchaseMar 26, 2018

    Hi I want to purchase just the essential oils. Is it possible?

    Answer : [Re] Essential Oil Purchase

    Dear Customer,

    Kindly click on the link below to purchase Aromatherapy oil only.

    https://www.qoo10.sg/item/PURE-ESSENTIALS-PURE-ESSENTIAL-AROMATHERAPY-OILS-15ML-100ML-WIDEST-SELECTION/409606392

    Best regards,
    Wil Essentials

PURE Essentials Aromatherapy Oils/Reed Refill/Aroma Essence/ Massage Oil/Concentrate/Solutions
PURE Essentials Aromatherapy Oils/Reed Refill/Aroma Essence/ Massage Oil/Concentrate/Solutions
Item Q&A
  • Question : Similar scentJul 13, 2018

    Hi,

    I read online that you have a scent which is similar to the one found in Ion Orchard? May I know which one it is?
    Thanks.

    Answer : [Re] Similar scent

    Dear Customer,

    We are pleased to recommend Orchid scent which is similar to Ion Orchard Shopping Center.

    Best regards,
    Wil Essentials

  • Question : Inquiry for the item from hui****Apr 14, 2017

    I like your orchid vanilla.

    Any nice recommended flavor?
    Do u sell aroma concentrate in 30mls? I m trying to find. 250ml too big bottle.

    Answer : [Re] Inquiry for the item from hui****

    Dear Customer,

    We can purchase the aoma concentrate in the following link or you may visit our office to puchase

    http://list.qoo10.sg/item/PURE-ESSENTIALS-TRIAL-SIZE-30ML-AROMA-ESSENCE-AROMA-CONCENTRATE-FOR-WATER-AIR/410172952

    Our Office Address:
    Blk 3016 Bedok North Ave 4
    #02-02 Eastech,
    Singapore 489947

    Our operating hours:
    9.30am- 5.30pm (Mon-Fri).
    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

  • Question : Novita Aroma Diffuser NA600Dec 11, 2016

    Hello, I am using the Novita Aroma Diffuser NA600. Which type of aroma product should I buy?

    The water tank capacity is 200ml. How much should I add each time?

    Thanks.

    Answer : [Re] Novita Aroma Diffuser NA600

    Dear Customer,

    You may use the Aroma Concentrate. As for the dilution ratio, you may add 2 ml of aroma concentrate to 200 ml water (1:100) for milder scent and 5 ml of aroma concentrate to 200 ml water (1:40) for a for uplighting scent. Add more if you desire stronger smell.

    Best regards,

    Wil Essentials

  • Question : Spearmint fragranceOct 27, 2016

    Hi,

    I noticed there is a spearmint fragrance on the picture, but there is no option to choose.

    Please advice if there will be stock available in the future?

    Thanks.

    Answer : [Re] Spearmint fragrance

    Dear Customer,

    You may select any scent from our fragrances list and indiciate the choice of scent you want in the 'Memo to Seller' we will pack accordingly.

    Yes, we have available stocks.

    Thanks and Regards,
    Wil Essentials

  • Question : Reed Refill - For Reed Sticks Diffuser (120ml)Oct 17, 2016

    Hi, I wish to place an order for Reed Refill - For Reed Sticks Diffuser (120ml), Shangri-La flavour.

    Answer : [Re] Reed Refill - For Reed Sticks Diffuser (120ml)

    Dear Customer,

    You may click on the link below to purchase Reed Refill 120ml - Shangri La.

    http://list.qoo10.sg/item/REED-REFILL-OIL-120ML-250ML-BOT-FOR-USE-IN-REED-STICKS-DIFFUSER/413453553

    Thanks and Regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Reed Refill Oil 120ml/ 250ml/bot [For use in Reed Sticks Diffuser / Ceramic Aroma Diffuser]
Reed Refill Oil 120ml/ 250ml/bot [For use in Reed Sticks Diffuser / Ceramic Aroma Diffuser]
Item Q&A
  • Question : Inquiry related delivery from fcc****Mar 08, 2018

    Hi I have placed order under 117362388 for car senter and reed oil refill. Can I collect both items tmr 9Mar ? May I know what time office close? Thanks.

    Answer : [Re] Inquiry related delivery from fcc****

    Dear Customer,

    As spoken. You may come to colelct your order at our shop by today @ 9am - 5.30pm (Mon - Fri)

    Address:
    Blk 3016 Bedok North Ave 4
    #02-02 Eastech Singapore 489947.

    Best Regards,
    Wil Essentials

  • Question : strong lemon grass scentOct 14, 2016

    hi, can i use the lemon grass scent for the water vacuum cleaner as a reed oil replacement? i find the reed oil lemon grass or citronella is not strong enough..

    Answer : [Re] strong lemon grass scent

    Dear Customer,

    We are sorry to inform you that Aroma Concentrate cannot be used in reed stick diffuser as Aroma Concentrate is water based and mainly use in humidifier / water vacuum cleaner.

    Thanks and Regards,
    Wil Essentials

  • Question : Tester?Feb 15, 2016

    Do ur shop have tester bottle for different type of frangrance to try before buying?

    Answer : [Re] Tester?

    Dear Customer,

    We are pleased to inform you that you may come down to our office to try out the fragrances before purchasing.

    Our office is located at:
    Blk 3016 Bedok North Ave 4 #02-02 Eastech, Singapore 489947.

    Our operating hours for self-collection:
    9.30am- 5.30pm (Mon-Fri).

    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

  • Question : Enquiries on stock availability.Oct 04, 2015

    Hi, is Geranium scent available?

    Answer : [Re] Enquiries on stock availability.

    Dear Customer,

    Yes, Geranium scent is available.

    Thanks and regards,
    Wil Essentials

  • Question : Collection of itemsFeb 06, 2015

    Do you have in stocks for 250ml Lavender ? I would like to make and do a collection today afternoon as it gift for friend leaving sg in the weekend. Is it possible. Kindly reply me to my HP 96958275. Thanks

    Answer : [Re] Collection of items

    Dear Customer,

    As spoken, thank you for your purchase.

    Best regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
★WEEKLY SALES!★Ready Stock! Best Seller Cheapest In Singapore! Air Revitalizer/ Water Air Purifier
★WEEKLY SALES!★Ready Stock! Best Seller Cheapest In Singapore! Air Revitalizer/ Water Air Purifier
Item Q&A
  • Question : Inquiry for the item from rak****Jun 02, 2017

    Hi would like to know which model can give a stronger smell in e living room by putting few drops of the oil?
    How many drops recommended?
    N the silent one?
    6 months warranty local shop?
    Thank u.

    Answer : [Re] Inquiry for the item from rak****

    Dear Customer,

    As spoken.Thank you for your purchase.

    Thanks and regards,
    Wil Essentials

  • Question : Issue : Top cover unable to secure on the water containerApr 09, 2017

    Hi,

    i did a self collection few days. I am very happy with the product. But i noticed my top cover unable to secure on the water container at all. Is this normal or do i need to exchange for a new one?

    Warmest regards
    YS

    Answer : [Re] Issue : Top cover unable to secure on the water container

    Dear Customer,

    As spoken.Thank you for your purchase.

    Best Regards,
    Wil Essentials

  • Question : Change fragranceFeb 21, 2016

    Am i allowed to test the scents in the shop, and change my choice during self collect?

    Answer : [Re] Change fragrance

    Dear Customer,

    Yes, during self collection, you may come down to our office to try out our fragrances before changing the scent you prefer.

    Thanks and Regards,
    Wil Essentials

  • Question : Some items missingFeb 18, 2016

    Hi!

    I made an order of several items but I only received 2 of it. The other 5, which is the trial size 30ml i did not receive. When i checked, it says that I have to visit sellers store. However I already paid for the shipping and wanted all of it to be sent together. Can I know when it would be shipped? Thank you so much.

    Regards
    Syaz

    Answer : [Re] Some items missing

    Dear Customer,

    As spoken, thank you for your purchase.

    Thanks and Regards,
    Wil Essentials

  • Question : 161235729Jan 20, 2016

    Hi There,

    I have order this item order number 161235729 but did not received the promised Free 2X30ml aroma essence worth $9.00 (Grapefruit & Bliss).

    Pls advise

    Answer : [Re] 161235729

    Dear Customer,

    As spoken, thank you for your purchase.

    Best Regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Enjoy Aromatherapy while you Drive! Car Scenter/ Car Vaporizer/ Car Diffuser/ Car Freshener
Enjoy Aromatherapy while you Drive! Car Scenter/ Car Vaporizer/ Car Diffuser/ Car Freshener
Item Q&A
  • Question : [About Item] Related InquiriesMar 18, 2017

    Any other alternative for aromatherapy in car for mitsubishi lancer? Looking for pure aromatherapy (no alcohol, no carrier oil) due to babies in car.

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    You may consider using Water Air Purifier in the car which is using water based aroma essence.

    http://list.qoo10.sg/item/SG-SUPER-MART-BEST-SELLER-CLEANS-AIR-AND-REMOVES-ODOUR-WATER-AIR-PURIFIER-REVITALIZE/406183122

    Thanks and Regards,
    Wil Essentials

  • Question : [About Item] Related InquiriesDec 11, 2016

    Hi is it compatible with jazz fit Honda?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    Yes, we have customers driving Honda Jazz/ fit and using the car scenter.

    Best regards,
    Wil Essentials

  • Question : Cannot find Citronella in Dropdown ListOct 21, 2016

    Hi, I would like to purchase the package deal and would like Citronella Oil for the complimentary bottle. However I can't find this option in the drop down list and can't proceed with the order without selecting any. Pls advise, thanks!

    Answer : [Re] Cannot find Citronella in Dropdown List

    Dear Customer,

    You may select any scent from the drop down list and indicate the scent you want in the 'Memo to Seller' before you cart out for payment. Alternatively, you may drop us an enquiry with your order number and choice of scent, we will pack accordingly.

    Thanks and Regards,
    Wil Essentials

  • Question : Oil padFeb 16, 2016

    Dear seller,

    I would like to purchase oil pads for my car scenter bought fr u previously ...pls advise where can I find this item to add into my other orders...Thks.

    Answer : [Re] Oil pad

    Dear Customer,

    You may purchase the oil pads from the following link:

    http://list.qoo10.sg/item/PURE-ESSENTIALS-ENJOY-AROMATHERAPY-WHILE-YOU-DRIVE/408434778?sellerview=on

    Thanks and Regards,
    Wil Essentials

  • Question : Item not receivedOct 22, 2015

    I haven placed order 3 weeks ago. Not received item. Can u check n update me?

    Answer : [Re] Item not received

    Dear Customer,

    Please note that your order is under storepick (self collection). You may self-collect the item as follows:

    Address:
    Blk 3016 Bedok North Ave 4 #02-02 Eastech, Singapore 489947.

    Our operating hours for self-collection:
    9.30am - 5.30pm (Mon-Fri).
    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Aroma Concentrate [For use in Humidifier / Water Vacuum / Bathtub] Aromatherapy for better living!
Aroma Concentrate [For use in Humidifier / Water Vacuum / Bathtub] Aromatherapy for better living!
Item Q&A
  • Question : [Others] Related InquiriesDec 21, 2016

    Hi is it possible to go to the physical shop to smell and select?

    Answer : [Re] [Others] Related Inquiries

    Dear Customer,

    We welcome you to visit our office to smell all the fragrances.

    Address:
    Blk 3016 Bedok North Ave 4 #02-02 Eastech, Singapore 489947.

    Our operating hours:
    9.30am - 5.30pm (Mon-Fri).

    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

  • Question : Aroma ConcentrateJun 07, 2015

    Hi,

    Will like to check with you on the name of the aroma concentration that you provided for me free when I purchase the BAMBOO concentrate the other time as I could not find the product on the list given from your list. I will like to purchase the product as the smell is excellent. Thanks.

    Answer : [Re] Aroma Concentrate

    Dear Customer,

    Thank you for your purchase. Kindly provide us with your order number so we could check.

    Best regards,
    Wil Essentials

  • Question : availabilityMay 29, 2015

    Is peppermint aroma concentrate available?

    Answer : [Re] availability

    Dear Customer,

    Yes, peppermint scent is available.

    Thanks and regards,
    Wil Essentials

  • Question : GeraniumJan 02, 2014

    Is this item out of stock? Wanted to purchase 2 of the 250ml but pops out with the word no quantity. When will you be having the stock. Would appreciate a fast reply. Thank you.

    Answer : [Re] Geranium

    Dear Customer,

    The scent for geranium is available. You may try purchasing it again as we have tried and able to do it.

    Do feel free to contact us at 6786 6033 should you require further clarification.

    Thanks,
    Wil Essentials

  • Question : For humidifierNov 28, 2013

    Hi, does it "eat"/corrode the plastic of the humidifer?

    Answer : [Re] For humidifier

    Dear Customer,

    The plastic container of the humidifier has to be constructed with aromatic resistant plastic such as PET material which is commonly used to contain beverages, food & toiletries products.

    Our Humidifier models J82, 83 & 88 are using PET plastic container which are suitable to use with the Aroma concentrate. Plastic material such as PC (Poly Carbonate) is unsuitable to use with any kind of aroma solutions be it oil or water based type.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Clean Indoor Air Repel Mosquitoes!Air Revitalizer/Water Air Purifier[Deodorizes And Removes Odour]
Clean Indoor Air Repel Mosquitoes!Air Revitalizer/Water Air Purifier[Deodorizes And Removes Odour]
Item Q&A
  • Question : [About Item] Related InquiriesDec 11, 2016

    hi, just bought the seashell and used it.. was wondering is it supposed to be so loud and noisy? hmm.. would like to send u a video to confirm..

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    Thanks for your purchase.

    The water spraying or sloshing sound is normal. You may use the rubber stub (silencer) to reduce the spraying sound. However, do note that it will also reduce the power drastically and produce a milder scent as compared to using without the silencer.

    Best regards,

    Wil Essentials

  • Question : 606bSep 16, 2015

    Hi do u haf stock for 606b ?.. n if i opt for store pick up what details is needed ?

    Answer : [Re] 606b

    Dear Customer,

    Sorry to inform you that model 606B is currently out of stock.

    Upon self collection, kindly bring along the print out of the e-ticket voucher code.

    Thanks and regards,
    Wil Essentials

  • Question : air purifier 606bAug 22, 2015

    Hi there,
    i am helping my friend to buy this purifier. He have some enquries to ask.
    -Can this purifier be switch on 24/7 daily?
    -Please attach a picture of the plug that this purifier uses down here.
    -does the opening of the box comes with a proof seal??
    -Pls give me greentea and raspberry for the 2x 30ml gift.
    -Also, i am buying 3x 30ml essence from you as a surprise gift for my friend to try out more essence. Do i get a complimentary gift for buying the 3x30ml essence from you?
    (Previously when i bought a purifier and 4x 120ml essence from you guys on 30 march 2015. I saw that my box of purifier proof seal only left 1/4 of the seal of the box, the seal was not on the opening of the box instead it was replaced with scotchtape. I check other customers reviews and saw that they have a seal on the opening of the box but mine was with scotchtape. It seems to have been open and used before. I didnt noticed until my friend told me it should have a proof seal on opening of the box instead of scotch tape. And when i open the box to check that day when the delivery man sent me the item, i saw the top cover have a drop of essence smudge on the top cover. Also my item was sent in a plastic bag instead of a box. Is this perhaps a used item you guys sent to me? I am so not happy with my previous purchase After checking the customer reviews pictures to double confirm if my friend was telling the truth. I bought this for 40 plus dollars and it doesnt have seal on the opening like what the others got..pls explain for yourself and give me a reasonable answer.)

    Answer : [Re] air purifier 606b

    Dear Customer,

    Kindly provide us with your name and contact number so we could call you regarding on your enquiry.

    Email: wilessentials@hotmail.sg

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    Can you just reply me here? Instead of emailing and calling. I am still at work here and is only having a small break. Pls attach a photo of the plug and answer my questions accordingly along with my previous purchase (pic attach) . Tks

    Answer : [Re] air purifier 606b

    Dear Customer,

    We are pleased to reply you as appended.

    -Can this purifier be switch on 24/7 daily?

    The bigger model (606A, B, C, D, E, 676) comes with durable motor which can be turned on continuously for 24 hours without over heating issue. For model 282, it is best to switch off after few hours of usage to prolong the lifespan of the mini motor.

    -Please attach a picture of the plug that this purifier uses down here.

    Please refer to attachment.

    -does the opening of the box comes with a proof seal??

    Not all water air purifier of the box comes with the tamper proof seal. It depends on the items you purchased and the packing of the orders into the plastic bag.

    -Pls give me greentea and raspberry for the 2x 30ml gift.

    Kindly indicate under memo to seller for your choice of scent or let us know your order number so we could take note and pack your order accordingly.

    -Also, i am buying 3x 30ml essence from you as a surprise gift for my friend to try out more essence. Do i get a complimentary gift for buying the 3x30ml essence from you?

    Sorry to inform you that we do not provide samples for purchase of 30ml.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    Is those 80 cents purifier used and wash before thats why its cheap?
    So only 606 b have proof sea on the opening of the box? (I read custoner reviews of 606b opening box have proof seal)

    Answer : [Re] air purifier 606b

    Dear Customer,

    Model 282 is a purchase with purchase promotion. You have to purchase a bottle of 120ml aroma essence in order to entitled to the $0.80 water air purifier.

    As mentioned, not all water air purifier of the box comes with the tamper proof seal. It depends on the items you purchased and the packing of the orders into the plastic bag.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    Which purifier have tamper proof seal then?
    How many years can the seashell 606b and the 80 cent pwp promo last for ?
    How much is the starfish purifier? :)

    Answer : [Re] air purifier 606b

    Dear Customer,

    It depends on packing of the parcel. The tamper proof seal may be on the purifier / mailer bag or plastic bag itself.

    Promotions such as time sale is at the discretion of Qoo10.

    Model 606C is at the price of $22.00 / unit.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    No im not asking about the promo. Im asking how many years can the sea shell purifier last?
    how many years can 282 last for?

    Answer : [Re] air purifier 606b

    Dear Customer,

    It can last about 2-4 years. A well-maintained air purifier can prolong the water air purifier longevity.

    The bigger model 606A, B, C, D, E, 676 comes with durable motor which can be turned on continuously for 24 hours without over heating issue. For model 282, it is best to switch off after few hours of usage to prolong the lifespan of the mini motor.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    Got it. Thanks for the detailed information. :)

    Answer : [Re] air purifier 606b

    Dear Customer,

    You are welcome.

    Best regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    Hi do you mean 282 purifier can last for 2-4 years? What about 606? You didnt state clearly so my friend ask for the info first.

    Answer : [Re] air purifier 606b

    Dear Customer,

    Model 606A, B, C, D, E, 676 can last about 2-4 years. And model 282 can last around 2 years.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    Okay.
    So if, i order 606b, does the box have tamper proof seal or not? (Pls reply me have or not only)
    It comes with 2 x 30ml free sample bottles right?
    When is the fastest i can receive.
    I want vanilla and raspberry. Tks.

    Answer : [Re] air purifier 606b

    Dear Customer,

    Tamper proof seal will be on the box of the water air purifier. However, if you purchase a few other items, it will be packed separately in a mailer bag and the tamper proof seal will be on paste on the plastic bag.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    so if i buy for my friend, the tamper proof seal will be on the opening of the box of the purifier as promise?

    Answer : [Re] air purifier 606b

    Dear Customer,

    If you purchase just the water air purifier only, the tamper proof seal will be on the opening of the box.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    606b purifier inside have a small plastic with a thing inside to put it on top of the purifier to keep the volume down right?

    Answer : [Re] air purifier 606b

    Dear Customer,

    Yes, model 606B comes with a silencer to reduce water spraying sound.

    Thanks and regards,
    Wil Essentials

    Question : [Re] air purifier 606b

    thanks i have placed my 0rder yesterday

    Answer : [Re] air purifier 606b

    Dear Customer,

    Noted with thanks.

    Best regards,
    Wil Essentials

  • Question : hiSep 02, 2015

    hi,

    i have made a purchase of 606b seashell purifier.

    Cart No. 97121548
    Order Infomation
    Order No. 151980305

    helping my friend to buy this. please ensure that my items are in good condition.
    I have requested vanilla and raspberry for the gifts.

    Thanks.
    :)

    Answer : [Re] hi

    Dear Customer,

    Thank you for your purchase. We have taken note and will pack your order accordingly.

    Best regards,
    Wil Essentials

    Question : [Re] hi

    Thank you.

    Answer : [Re] hi

    Dear Customer,

    You are welcome =)


    Best regards,
    Wil Essentials

  • Question : Choice of Eucalyptus Oil & Lemongrass Oil for Model 606A WhiteApr 04, 2015

    Hi just want to confirm if I can have Eucalyptus Oil & Lemongrass Oil instead of the complimentary Grapefruit & Bliss for Model 606A White purchase? Understand that I just need to indicate that under 'Memo to Seller'?

    Thks!

    Answer : [Re] Choice of Eucalyptus Oil & Lemongrass Oil for Model 606A White

    Dear Customer,

    Kindly provide us with your order number so we could check.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
NEW FRAGRANCES!Trial Size (30ml)-[Aroma Essence/ Aroma Concentrate]For Water Air Purifier/Humidifier
NEW FRAGRANCES!Trial Size (30ml)-[Aroma Essence/ Aroma Concentrate]For Water Air Purifier/Humidifier
Item Q&A
  • Question : [About Item] Related InquiriesDec 09, 2016

    Hi seller, I'm interested to buy 35 aroma concentrate. May I know where I can get the list of available fragrances?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    Please follow the below link for the fragrances list.
    http://wanshon.com/our-fragrances/

    Alternatively, you can scroll down the listing page in our Qoo10 shop as well.

    http://list.qoo10.sg/item/SG-SUPER-MART-PURE-ESSENTIALS-AROMATHERAPY-OILS-REED-REFILL-AROMA-ESSENCE-MASSAGE/406213930

    Best regards,

    Wil Essentials

  • Question : Order 189353947Oct 02, 2016

    Hi Seller,

    Please help to sent out order no 189353947 ASAP as I need it before 7 oct as a gift to my friend.

    Thank you very much!

    Answer : [Re] Order 189353947

    Dear Customer,

    Your parcel will be shipped out 03/10/16, however, kindly note that delivery by Qxpress will takes about 4 - 6 working days.

    Thanks and Regards,
    Wil Essentials

  • Question : Massage oil already diluted or in pure form?Jun 12, 2016

    Are the massage oil pure essential oils or have they been already diluted in a carrier oil?

    Answer : [Re] Massage oil already diluted or in pure form?

    Dear Customer,

    It is not advisable to use pure essential oils directly on the skin. We are pleased to inform you that our massage oils are pre-formulated with carrier oil which is ready for use without the need for you to blend further.
    Thanks and regards,
    Wil Essentials

  • Question : Natural botanical extract or synthetic fragrance?Jun 12, 2016

    Hi are you products made from 100% natural ingredients or do they contain synthetic scents?

    Answer : [Re] Natural botanical extract or synthetic fragrance?

    Dear Customer,
    For botanical extract, please choose those from those common essential oil range such as lavender, eucalyptus, lemongrass, tea tree, lemon, peppermint etc. The special blends range are formualted from both essential oils and fine fragrance oils which are more sustainable for the environment.

    Thanks and regards,
    Wil Essentials

  • Question : Clary SageOct 20, 2015

    Do you sell clary sage aroma concentrate trial bottle?

    Answer : [Re] Clary Sage

    Dear Customer,

    Yes, we do have clary sage scent available. It is not shown under the drop down list due to limited option in the system.

    Kindly indicate the choice of scent you wish to purchase under memo to seller/customer memo so that we could take note and pack accordingly.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Aroma Essence-250ml.[For Use In Air Revitalizer/ Revitalisor/ Water Air Purifier]
Aroma Essence-250ml.[For Use In Air Revitalizer/ Revitalisor/ Water Air Purifier]
Item Q&A
  • Question : Pampering TuesdayOct 30, 2016

    Hi seller , do u still selling pampering tuesday 250ml? I can't find it at the listing. Thkq

    Answer : [Re] Pampering Tuesday

    Dear Customer,

    You may select any scent in the drop down list and indicate the choice of scent you want in the 'Memo to Seller' before you cart out for payment. Alternatively, you may drop us an enquiry with your order number and choice of scent we will pack accordingly.

    Thanks and Regards,
    Wil Essentials

  • Question : IngredientsOct 07, 2016

    Hi, can I check what are the ingredients used in the essence? Thanks.

    Answer : [Re] Ingredients

    Dear Customer,

    Our Aroma essences contain botanical extracts/ fine fragrances and emulisifier which are non toxic, bio-degradable and environmentally friendly in complaince with the standards of IFRA.

    Best regards,
    Wil Essentials

  • Question : Repel mosquitoSep 16, 2016

    Hi, which is suitable for repelling of mosquito?

    Answer : [Re] Repel mosquito

    Dear Customer,

    You may consider Lemongrass or Citronella. Scents like Lavender, Eucalyptus and Peppermint are known to repel mosquitoes too but require adding of the aroma at intervals of every 3-4 hours as the scents are not as long lasting as compared to Lemongrass and Citronella.

    Best regards,
    Wil Essentials

  • Question : Gift - 30ml aroma essenceJul 01, 2016

    Dear Seller,
    It is stated - Gift - 1 x 30ml aroma essence.
    Please advise if this gift comes with purchase of every 250ml bottle. It does not show when I key in the details or in my cart order. I wish to purchase 4x 250 ml lemongrass.
    If yes, how do I select the fragrance for the free gift?

    Answer : [Re] Gift - 30ml aroma essence

    Dear customer

    You may indicate in the Customer's memo and we will pack accordingly to your request.

    Best regards,
    Wil Essentials

  • Question : Free 30mlJul 01, 2016

    I wish to order 4x 250ml bottles of lemongrass.
    Does every bottle come with a 30ml free gift?
    If yes, how do i select the fragrance?

    Answer : [Re] Free 30ml

    Dear customer

    You may indicate in the Customer's memo and we will pack accordingly to your request.

    Best regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Aroma Essences [For Water Air Purifier/ Revitalizer Use] 5 x 30ML bottle(Trial Pack Size)
Aroma Essences [For Water Air Purifier/ Revitalizer Use] 5 x 30ML bottle(Trial Pack Size)
Item Q&A
  • Question : In-StockOct 25, 2016

    Hi,

    I am keen in purchasing 5 bottles, but some of the scents that I am interested in are not in the drop-down menu. For the other Qoo10 shops, for the items that are out of stock, they are often grey and cannot be selected; however, it is not on your drop-down menu at all. Can I just check if they are not available for purchase?

    Thank you.

    Answer : [Re] In-Stock

    Dear Customer,

    You may indicate the choice of scent you want in the 'Memo to Seller' before you cart out for payment if you are unable to find the scent in the drop down list.

    Thanks and Regards,
    Wil Essentials

  • Question : Mix the essential oilSep 05, 2016

    Hi can i mix 2 essential oils together in the purifier or mix.together to diffuse them?

    Answer : [Re] Mix the essential oil

    Dear Customer,

    Yes, you can mix two different scent of Aroma Essence into the water purifier.

    Thanks and Regards,
    Wil Essentials

  • Question : Electric Vaporiser/Humidifier?Apr 28, 2014

    Hi,

    Can this be used for vaporiser/humidifier?

    Thanks

    Answer : [Re] Electric Vaporiser/Humidifier?

    Dear Customer,

    We are sorry to inform you that you are unable to use aroma essence in either electric vaporizer or humidifier as it is specially formulated water- based type produces foam that effectively traps dust and air pollutants. It is use only for Water Air Purifier.

    For humidifier, you have to use our aroma concentrate instead. It is advisable to use specifically produced for humidifier or aroma diffuser. As the concentrates are foam-less and water based.

    Aroma concentrate

    http://list.qoo10.sg/item/AROMA-CONCENTRATE-FOR-USE-IN-HUMIDIFIER/409571273?sellerview=on

    As for electric vaporizer/diffuser, you have to use our Aromatherapy oil which is specially formulated for use in Electric diffuser/Aromatic lamp diffuser/Car Scenter can positively affect & influence our well-being by scenting the air around us.

    Aromatherapy oil

    http://list.qoo10.sg/item/PURE-ESSENTIAL-AROMATHERAPY-OILS/409606392?sellerview=on

    Thanks and regards,
    Wil Essentials

  • Question : AromaApr 14, 2014

    Hi,

    Understand this is for purifier, but is it okay if i use essential oil for burner?

    thanks
    dian

    Answer : [Re] Aroma

    Dear Customer,

    Our Aroma Essence is specially formulated water- based type produces foam that effectively traps dust and air pollutants. It is use only for Water Air Purifier. You cannot use the aroma essence with electric diffuser/burner as it will not be able to diffuse the scent.

    You have to use our aromatherapy oil. Please refer to the link below:

    http://list.qoo10.sg/item/PURE-ESSENTIAL-AROMATHERAPY-OILS/409606392?sellerview=on

    Thanks and regards,
    Wil Essentials

  • Question : Prefer Singpost shipping rather than QExpress.Apr 03, 2014

    Hi, Why there is no Singpost shipping selection for the above and some other items? I prefer Singpost shipping rather than QExpress. Hope to be able to see shipping through Singpost soon.

    Answer : [Re] Prefer Singpost shipping rather than QExpress.

    Dear Customer,

    You may click on the link below to purchase the aroma essence which comes with singpost normal mail shipping option.

    http://list.qoo10.sg/item/TRIAL-SIZE-30ML-AROMA-ESSENCE-AROMA/410172952?sellerview=on

    Do feel free to contact us should you require further clarification.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
★CRAZY SALE!★ Air Revitalizer/ Water Air Purifier/ Revitalisor/ Passive Humidifier
★CRAZY SALE!★ Air Revitalizer/ Water Air Purifier/ Revitalisor/ Passive Humidifier
Item Q&A
  • Question : Air purifierOct 24, 2016

    How to buy air purifier only with no aromatherapy?

    Answer : [Re] Air purifier

    Dear Customer,

    You may click on the link below to purchase the water air purifier without the aroma essence.

    Model 282 Only:
    http://list.qoo10.sg/item/MODEL-282-AIR-REVITALIZER-WATER-AIR-PURIFIER-REVITALISOR-PASSIVE/415300169

    Model 606A,B,C,D,E,676:
    http://list.qoo10.sg/item/MODEL-282-AIR-REVITALIZER-WATER-AIR-PURIFIER-REVITALISOR-PASSIVE/415300169

    Thanks and Regards,
    Wil Essentials

  • Question : Aroma essenceOct 19, 2016

    Hi, for aroma essence, walk in to purchase at your shop and qoo10 prices, the same?
    Thanks

    Answer : [Re] Aroma essence

    Dear Customer,

    Yes, the price for products will be the same as Qoo10 if you purchase it in our office.

    Thanks and Regards,
    Wil Essentials

  • Question : Choice of ScentOct 04, 2016

    Hi Seller, I would like to try out one scent first but I cannot find the 'pine' scent in the compulsory selection. Please advise. Thank you!

    Answer : [Re] Choice of Scent

    Dear Customer,

    We have stocks for the oils. You may indicate the scents you prefer in the 'Memo to Seller' or you can drop us an enquiry with your order number and the scents you wish to purchase.

    Thanks and regards,
    Wil Essentials

  • Question : How to off light for 606DSep 23, 2016

    I just received model 606D for my Order No. 188458771. May I know how to switch off the light feature?

    Answer : [Re] How to off light for 606D

    Dear Customer,

    We are sorry to inform you that the lights for Model 606A cannot be switched off.

    Best Regards,
    Wil Essentials

  • Question : item statusOct 27, 2015

    Dear seller, can you update me the status of the items?The track number is 155549049 and 155549050

    Answer : [Re] item status

    Dear Customer,

    Your parcel has been shipped out today 27/10/15.

    Thanks and regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Aroma Concentrate [For use in Humidifier/ Water Vacuum/ Bathtub]5 x 30ml bottle(Trial Pack)
Aroma Concentrate [For use in Humidifier/ Water Vacuum/ Bathtub]5 x 30ml bottle(Trial Pack)
Item Q&A
  • Question : RE: BOTTLE LEAKEDOct 13, 2016

    HI

    We are very satisfied with everything from you guys.

    The only issue is my recent order, the bottle was leaking at the bottom. anyway, we can get it exchange without going to your head office?

    Thanks for the assistance

    Answer : [Re] RE: BOTTLE LEAKED

    Dear Customer,

    As spoken, we apologised for any inconvenience caused.

    Best Regards,
    Wil Essentials

  • Question : cart no. 164681112 Lemongrass & 164681113 PeppermintFeb 24, 2016

    Hi, I am your repeat customer. I have ordered the above items, as for the free gifts, can I request for Green
    apple & Eucalyptus.
    Thanks

    Answer : [Re] cart no. 164681112 Lemongrass & 164681113 Peppermint

    Dear Customer,

    We will take note and pack accordingly.

    Thanks and Regards,
    Wil Essentials

  • Question : AddressDec 21, 2015

    Hi,

    Please forward me the store pickup address?

    Thanks!

    Answer : [Re] Address

    Dear Customer,

    Our office is located at:

    Blk 3016 Bedok North Ave 4 #02-02 Eastech, Singapore 489947.
    Our operating hours for self-collection:
    9.30am- 5.30pm (Mon-Fri).

    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

  • Question : Can combine shipping?Nov 29, 2015

    Hi, can I combine 2 separate orders into one shipping fee? Thanks

    Answer : [Re] Can combine shipping?

    Dear Customer,

    As spoken, thank you for your purchase.

    Best regards,
    Wil Essentials

  • Question : CancellingOct 05, 2015

    Hi seller, pls cancel my item as my mother want to re-choose and pick big bottles of essential oils. Thank u:)

    Answer : [Re] Cancelling

    Dear Customer,

    Noted =)

    Best regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Reed Sticks - For Use In Aroma Reed Diffuser/ Reed Sticks Diffuser/Rattan Sticks
Reed Sticks - For Use In Aroma Reed Diffuser/ Reed Sticks Diffuser/Rattan Sticks
Item Q&A
  • Question : Self collectionOct 04, 2016

    Hi,

    Do I need to print anything to self collect? Or just quote order number?

    Answer : [Re] Self collection

    Dear Customer,

    You may show us your e ticket voucher code through your handphone.

    Thanks and regards,
    Wil Essentials

  • Question : Self collectionSep 21, 2016

    Hi, May I know if there are any specific timing if I want to self-collect at bedok?

    Answer : [Re] Self collection

    Dear Customer,

    You may collect your items from our office in the following address:

    Office Address:
    Blk 3016 Bedok North Ave 4
    #02-02 Eastech,
    Singapore 489947

    Our operating hours:
    9.30am- 5.30pm (Mon-Fri).
    Please note that we are closed on weekends and public holidays.

    Thanks and regards,
    Wil Essentials

    Question : [Re] Self collection

    Can I walk in to purchase?

    Answer : [Re] Self collection

    Dear Customer,

    Yes, you may purchase directly from our office, however kindly note that mode of payment is cash only.

    Thanks and Regards,
    Wil Essentials

  • Question : Reed for A7May 26, 2015

    Will you re-stock on the reed for A7?

    Answer : [Re] Reed for A7

    Dear Customer,

    As spoken, thank you for your purchase.

    Best regards,
    Wil Essentials

  • Question : Length of reedApr 03, 2014

    I apologies for my ignorance, are these things of standard length, what is the length. Thanks

    Answer : [Re] Length of reed

    Dear Customer,

    Yes, the length of a reed stick is 25cm.

    Thanks and regards,
    Wil Essentials

[Disinfectant/Deodorizer] Antimicrobial-From USA (Highly effective against viruses/bacteria)
[Disinfectant/Deodorizer] Antimicrobial-From USA (Highly effective against viruses/bacteria)
Item Q&A
  • Question : Active ingredientsSep 05, 2016

    Hi, can i know what are the ingredients or active ingredients used for this product?

    Answer : [Re] Active ingredients

    Dear Customer,

    The active ingredient is stabilized chlorine dioxide which is a green disinfectant approved by US EPA. For more info, please copy the following link and paste it on your browser.
    http://wanshon.com/antimicrobial-concentrate/

    Best regards,
    Wil Essentials

  • Question : How Does it Clean the AirSep 03, 2016

    Hi, I would like to know how does this product work in a water air purifier to disinfect the air in my home? Thanks.

    Answer : [Re] How Does it Clean the Air

    Dear Customer,

    By adding the antimicrobial into the water of an air revitalizer, the air will be sucked into the water container, dirt will be trapped inside the container and the air emitted by the air revitalizer will be purified with the solution due to the washing and spraying effect inside the container. The purified air will be dispersed into the environment with tiny water molecules of the antimicrobial landing on hard surfaces such as floor, table, chairs and home furnitures and fittings thereby serving as residual protection.

    To find out more, please visit this link: http://wanshon.com/antimicrobial-concentrate/

    Best regards,
    Wil Essentials

  • Question : HFMDJun 07, 2016

    Hi. Can it be used to kill virus of HFMD ? Thanks

    Answer : [Re] HFMD

    Dear Customer,

    Our Antimicrobial is a broad spectrum green disinfectant hospital grade. However, HFMD virus is not tested.

    Thanks and Regards,
    Wil Essentials
    Wil Essentials

  • Question : Enquiry on effectiveness of solutionDec 11, 2015

    Hi,

    I'm interested in the antimicrobial solution, just want to confirm that the effectiveness of this product is true.
    Can you direct me to the links/ records of the test reports?

    Answer : [Re] Enquiry on effectiveness of solution

    Dear Customer,

    You may visit our website in the link below to view the reports.

    http://pureessentials.com.sg/antimicrobial-concentrate/

    Thanks and regards,
    Wil Essentials

  • Question : use of productSep 26, 2015

    Hi there, can this be used in my ultrasonic cleaner? thanks!

    Answer : [Re] use of product

    Dear Customer,
    Yes, no problem.

    Regards,
    Wil Essentials

+View all Notice, FAQ, Q&A >>
Model-626 Air Revitalizer/ Revitalisor/ Water Air Purifier [Cleans The Air and Removes Odour] Aromatherapy And Repels Mosquitoes with Aroma Essences
Model-626 Air Revitalizer/ Revitalisor/ Water Air Purifier [Cleans The Air and Removes Odour] Aromatherapy And Repels Mosquitoes with Aroma Essences
Item Q&A
  • Question : Noisy?Sep 04, 2016

    May I know is this suppose to be abit noisy when Switch on?

    Answer : [Re] Noisy?

    Dear Customer,

    It is quite subjective as some users find the water spraying sound quite soothing and therapeutic like rainfall while some may want to use the silencer (the small rubber stub that comes with it) during their sleep at night, thereby, reducing the water intake that subsequently lower the water spraying sound.
    It is more effective to use without the silencer as it is less powerful and that is why most users will detach the silencer when machine is turned on during the day.

    Best regards,
    Wil Essentials

  • Question : LightsAug 08, 2015

    hi may I know if this model only comes with blue led? does it has ionizer function? Tks!

    Answer : [Re] Lights

    Dear Customer,

    Model 626 comes with 7 colours changeable LED lights and does not have ionizer function.

    Thanks and regards,
    Wil Essentials

    Question : [Re] Lights

    Noted with thanks

    Answer : [Re] Lights

    Dear Customer,

    You are welcome.

    Best regards,
    Wil Essentials

Model 606D- Water Air Purifier/Revitalizer/ Revitalisor with Ionizer and Blue LED Light
Model 606D- Water Air Purifier/Revitalizer/ Revitalisor with Ionizer and Blue LED Light
Item Q&A
  • Question : Specs for ionizerJun 11, 2016

    hi, I used to have a water air purifier with ionizer and the ionizer have specs. What about your ionizer as I'm interested to purchase

    Answer : [Re] Specs for ionizer

    Dear Customer,

    Upon switching on the water air purifier for 1 minute. The ionizer module can produce up to 10 million negative ions per cm3.

    Thanks and regards,
    Wil Essentials

  • Question : Delivery date and timeOct 07, 2015

    Hi I ordered on Monday evening. Order no is 154219919. When will the item arrive? Need to make sure someone is home then.

    Answer : [Re] Delivery date and time

    Dear Customer,

    Your parcel has been shipped out today (07/10/15). Delivery is by Qxpress courier service company. The delivery process usually takes 4-6 working days.

    Thanks and regards,
    Wil Essentials

  • Question : Autumn blendSep 27, 2015

    Do u have this blend? I can find it in the drop down list. Thanks

    Answer : [Re] Autumn blend

    Dear Customer,

    Yes, we do have autumn scent available. You may select in the drop down list under ' 1st - 34 Aroma Essence (250ml)'.

    Thanks and regards,
    Wil Essentials

  • Question : LightsAug 25, 2015

    Hi,

    Can the lights be switched off when using model 606D? Else do you have any deisgns with ionizer but without led lights? Thanks

    Answer : [Re] Lights

    Dear Customer,

    Model 606D comes with ionizer and blue LED light which cannot be turned off when the machine is operating. For 606E, you may switched off the blue LED light while the machine is working. And model 676 comes with an ionizer and 7 colours interchangeable LED plate and lights can be switched off during operation.

    Thanks and regards,
    Wil Essentials

    Question : [Re] Lights

    Hi, i have rec the items. But the bottles of oil are very hot when they were sent to me. Maybe they are left in the car under hot sun for very long. May i know will it affect the oil? Thanks

    Answer : [Re] Lights

    Dear Customer,

    It will not affect the quality of the oil.

    Thanks and regards,
    Wil Essentials

  • Question : Model 606DAug 25, 2015

    Brand of this mode is Pure?

    Answer : [Re] Model 606D

    Dear Customer,

    Pure is our company's brand.

    Best regards,
    Wil Essentials