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Q & A Lists
Item Question & Answer
SASATINNIE ♥ MASKS ♥ SOYA MILK WHITENING  SMOOTHING ♥ HONEY PEACH NOURISHING  BRIGHTENING ♥ CUCUMBER REFRESHING  CLARIFYING ♥ ALOEVERA  G.APPLE SOOTHG  HYDRATG ♥ RED WINE MOISTURIZING  REJUVENATING
SASATINNIE ♥ MASKS ♥ SOYA MILK WHITENING SMOOTHING ♥ HONEY PEACH NOURISHING BRIGHTENING ♥ CUCUMBER REFRESHING CLARIFYING ♥ ALOEVERA G.APPLE SOOTHG HYDRATG ♥ RED WINE MOISTURIZING REJUVENATING
Item Q&A
  • Question : Inquiry for the item from Sha****Jul 17, 2018

    Hi what’s the expiry date for the soya milk mask?

    Answer : [Re] Inquiry for the item from Sha****

    Hi this mask is expiring dec this year.

  • Question : Is it for 10pcs per type?Nov 07, 2016

    Hi Seller , may I asked how many pcs per type of selection? Thanks.

    Answer : [Re] Is it for 10pcs per type?

    Hi dear, yes 10 pcs per type :)

♥ DR.G ♥AQUASIS WATER SOOTHING GEL CREAM 100ML ♥
♥ DR.G ♥AQUASIS WATER SOOTHING GEL CREAM 100ML ♥
Item Q&A
  • Question : Inquiry for the item from ric****Jul 17, 2018

    Hi seller,
    Do you sell HYDRA INTENSIVE BUBBLE FOAM WASH 150ml @ Qoo10???

    Answer : [Re] Inquiry for the item from ric****

    Hi there, do you mean Dr. G - Hydra Intensive Bubble Foam Cleanser? We do not this product on Qoo10, but you can get it from our stores.

  • Question : Inquiry for the item from nuz****May 15, 2017

    Hi, Price is for 1x 100ml / 2x 50ml OR 1x 50ml?

    Answer : [Re] Inquiry for the item from nuz****

    Hi dear, it's 1 x 100ml. :)

    Question : [Re] Inquiry for the item from nuz****

    I did not know this came in 100ml bottles, always in 50ml. Part of ur visual states 50ml. Pls cfm.

♥ NATURE REPUBLIC ♥ ALOE VERA 92% SOOTHING GEL 300ML ♥
♥ NATURE REPUBLIC ♥ ALOE VERA 92% SOOTHING GEL 300ML ♥
Item Q&A
♥ DR.G ♥ BRIGHTENING UP SUN SPF 42 PA+++ ♥ SPF50+PA+++ BRIGHTENING UP CUSHION ♥
♥ DR.G ♥ BRIGHTENING UP SUN SPF 42 PA+++ ♥ SPF50+PA+++ BRIGHTENING UP CUSHION ♥
Item Q&A
  • Question : Dr G CC Cream Cushion enquiryJun 13, 2018

    Hi, can I check if the CC cream cushion has the No. 21 Light Beige version available? And is there a later expiry date than july 2018? :)

    Answer : [Re] Dr G CC Cream Cushion enquiry

    Hi dear, this listing is actually the Brightening Up Cushion which differs from CC Cream Cushion. If you're looking for the DR.G Moist Ampoule CC Cushion SPF50+ PA+++ No.21 Light Beige, unfortunately it has already been discontinued in Sasa. Hope this answers your enquiry, thanks!

    Question : [Re] Dr G CC Cream Cushion enquiry

    Can I check with you what's the difference between these 2 products and is the colour very different?

    Answer : [Re] Dr G CC Cream Cushion enquiry

    Hi, the CC cushion has moisturizing purpose and Brightening up cushion is brightening effect. As for the difference in colour, I cannot do a check for you as the CC cushion is already discontinued.

    Question : [Re] Dr G CC Cream Cushion enquiry

    Ahh okay~ Is this still available in sasa stores?

    Answer : [Re] Dr G CC Cream Cushion enquiry

    The brightening cushion will arrive in store probably end of the month or earlier :)

  • Question : Wrong item sent to meJan 04, 2017

    Hi,
    Can you please call my mobile no. ?
    Otherwise please provide your official email address or phone
    number rather than communicating using this inquiry since I keep having problem trying to reply to the original chain of
    correspondences.

    Thank you.

    Answer : [Re] Wrong item sent to me

    Hi dear, please provide your email address. We'll get one of our Marketing Personnel to contact you accordingly. :)

  • Question : Wrong item sent to meDec 29, 2016

    Hi,
    I'm not sure what's wrong. I'm unable to reply to your message
    again. Clicked the reply button but there's a message that says
    "Unanswered /processing item unable to reply ".

    Anyway if i would like to exchange the item at Sasa Raffles Place /Clifford center tomorrow evening around 7pm is it too short
    notice for you to make arrangement? If need to, please call my
    Mobile no. (I believe you have my Mobil no. from the purchase
    Record ). Please advise. Thank you.

    Answer : [Re] Wrong item sent to me

    Hi dear, apologies for getting back to you this late. We'll need to make arrangement for this. Do you think we can arrange for the exchange on 9 Jan Monday instead? :)

  • Question : Urgent - Wrong item sent to meDec 26, 2016

    Hi,
    Referring to my earlier message regarding wrong item sent to me. Sorry I'm unable to reply back to you using the same chain of email that's why sending you a new message again.

    Noticed from you reply on 20Dec16 I have option to either exchange from any Sasa store or arrange for redelivery. Please advise what is the difference for these 2 options and what do I need to do for these options? Thanks.

    Answer : [Re] Urgent - Wrong item sent to me

    Hi dear,

    For Store exchange, you'll have to bring the product to the store and our Beauty Advisors will do the exchange for you. Prior to that, you'll just have to let us know which store you're looking to do the exchange at and we'll make the arrangement for you! :)

    For delivery exchange, we'll have our courier guys drop by between Mon - Fri, 9 - 6pm to do the exchange with you.

    Let me know, thanks! :)

SASATINNIE ♥ FACE MASKS ♥ JELLYFISH LIFTING ♥ BAMBOO REFRESHING ♥ GREEN CAVIAR HYDRATING ♥ RICE
SASATINNIE ♥ FACE MASKS ♥ JELLYFISH LIFTING ♥ BAMBOO REFRESHING ♥ GREEN CAVIAR HYDRATING ♥ RICE
Item Q&A
RYE PLACENTA EXTRACT POWDER 1.8GX
RYE PLACENTA EXTRACT POWDER 1.8GX
Item Q&A
  • Question : Inquiry for the item from wee****May 26, 2018

    Dear Seller,
    My colleague wanted to know if the product is “Halal” certified?
    Thanks
    Peter

    Answer : [Re] Inquiry for the item from wee****

    Hi there, unfortunately this product is not Halal certified.

[CYBER COLORS] SWAN LAKE EYESHADOW PALETTE / AVAILABLE IN 3 SHADES
[CYBER COLORS] SWAN LAKE EYESHADOW PALETTE / AVAILABLE IN 3 SHADES
Item Q&A
  • Question : Ship to MalaysiaMay 13, 2018

    Is it possible to courier it to Malaysia address? If yes, what is the postage charges?

    Answer : [Re] Ship to Malaysia

    Hi there, sorry we do not support overseas shipping.

  • Question : Inquiry for the item from Jol****Feb 01, 2018

    Hi Seller,

    May I check if this set of shadows is glitter or matte finishing. Also, does it come with a primer base?

    Answer : [Re] Inquiry for the item from Jol****

    Hi dear, this set of eyeshadow is slight shimmery and it does come with a base colour :)

[50% OFF FLASH SALE] Espesso Plus Hair Color Treatment with 3 Minutes Instant Colouring effect
[50% OFF FLASH SALE] Espesso Plus Hair Color Treatment with 3 Minutes Instant Colouring effect
Item Q&A
  • Question : Espresso dark brown treatmentMay 06, 2018

    Hi seller, I have a long of white hair and it is very damaged too. Can this product be used safely for me? Can dark brown cover the white hair well? Is it harmful to leave it a while longer, like 5 or 10 minutes, so that color can penetrate better?

    Answer : [Re] Espresso dark brown treatment

    Hi dear, Espresso is a 3 in 1 hair colour treatment that revitalizes your coloured hair by recolouring them temporarily, it is not quite meant to cover grey hairs however. It should generally be safe to use on damaged hair, but results vary for every individual. Hope this helps :)

  • Question : Inquiry for the item from jor****Feb 09, 2018

    Hi seller, I would like to know how to use this colour treatment.
    Is it use on dry or wet hair and leave it on the hair for how long before washing it off. Pls advice, thank you.
    I

    Answer : [Re] Inquiry for the item from jor****

    Hi dear, you can use this in replacement of your conditioner. So after shampooing, put on damp hair for about 3 minutes. Do take note that the results varies for each individual. Thanks!

  • Question : Inquiry for the item from lau****Nov 25, 2017

    Hi, the colour lasts for 3 weeks. Does the colour completely washes out after 3weeks?

    Answer : [Re] Inquiry for the item from lau****

    Hi dear, depending on your base colour, if your hair is bleached the colour may last slightly longer. However, results may vary depending on your hair condition as well :) hope this helps!

  • Question : Inquiry for the item from Eil****Nov 05, 2017

    Does product has sodium laureth sulphate (sls) in it?

    Answer : [Re] Inquiry for the item from Eil****

    Hi there, we're checking and we'll get back to you the soonest. :)

  • Question : Inquiry for the item from Eil****Nov 05, 2017

    Does product has sodium laureth sulphate (sls) in it?

    Answer : [Re] Inquiry for the item from Eil****

    Hi there, we're checking and we'll get back to you the soonest. :)

+View all Notice, FAQ, Q&A >>
SASATINNIE ♥ SILKY MASK ♥ 3D STRETCH FACE MASK
SASATINNIE ♥ SILKY MASK ♥ 3D STRETCH FACE MASK
Item Q&A
  • Question : Inquiry for the item from ste****May 02, 2018

    Hi. Has this been discontinued ? I can’t find these masks in the sasa stores

    Answer : [Re] Inquiry for the item from ste****

    Hi dear, thanks for your enquiry, yes this mask range has been discontinued.

  • Question : Inquiry for the item from jue****Oct 09, 2017

♥ SNP ♥ ANIMAL MASK 25ML ♥ TIGER WRINKLE ♥ DRAGON SOOTHING ♥ PANDA WHITENING ♥
♥ SNP ♥ ANIMAL MASK 25ML ♥ TIGER WRINKLE ♥ DRAGON SOOTHING ♥ PANDA WHITENING ♥
Item Q&A
  • Question : Inquiry related delivery from egu****Apr 19, 2018

    Hi. Can I self collect? As I need the masks by Saturday? Thanks

    Answer : [Re] Inquiry related delivery from egu****

    Hi dear, I'm sorry but we don't have self-collection as an option.

SKIN PEPTOXYL ♥ Instant Brightening ♥ Instant Hydra-Boosting ♥ Instant Revitalizing ♥ Bio-Cellulose
SKIN PEPTOXYL ♥ Instant Brightening ♥ Instant Hydra-Boosting ♥ Instant Revitalizing ♥ Bio-Cellulose
Item Q&A
  • Question : Inquiry for the item from lsl****Mar 24, 2018

    Hello
    Would like to check
    Do u have product for hydro boosting mask?
    If i buy 2 boxes, free postage rite?
    Thank you :)

    Answer : [Re] Inquiry for the item from lsl****

    Hi dear, you mean the Instant Hydra-Boosting Bio-Cellulose Mask? Yes it's in stock and free postage as long as you spend above $50 :)
    Do take note that the expiry date is 30-Aug-18.

    Question : [Re] Inquiry for the item from lsl****

    Thank u for ur reply. I’ve ordered yesterday and realised that shipping date will be on 2nd of April?

    Answer : [Re] Inquiry for the item from lsl****

    Hi dear, it means that you should receive by 2nd April.

    Question : [Re] Inquiry for the item from lsl****

    Oh i see :) great :) thank you :)

    Answer : [Re] Inquiry for the item from lsl****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : skinpeptoxyl hyaluronic acid b5 serumSep 15, 2017

    hi can you add the skinpeptoxyl hyaluronic acis b5 serum here on qoo10? thanks

    Answer : [Re] skinpeptoxyl hyaluronic acid b5 serum

    Hi dear, we do not have that on Qoo10. You may try our retail stores :) www.sasa.com.sg/stores/

[Soo Beauté] SUPERIOR HORSE OIL RESTORATION PROTECTIVE CREAM / NOURISHING TONER ESSENCE
[Soo Beauté] SUPERIOR HORSE OIL RESTORATION PROTECTIVE CREAM / NOURISHING TONER ESSENCE
Item Q&A
  • Question : Horse oil Toner essenceMar 11, 2018

    How to use this item. Is it a toner or essence.

    Answer : [Re] Horse oil Toner essence

    Hi dear, this is a toner, but unlike the usual toner it has a thicker consistency. You just have to apply this after cleansing on clean, dry skin. Hope this helps! :)

DR. G ♥ Medi UV BLock Sun Cream ♥ Mild UV Cutting Sun Cream ♥ Skin Care
DR. G ♥ Medi UV BLock Sun Cream ♥ Mild UV Cutting Sun Cream ♥ Skin Care
Item Q&A
  • Question : Inquiry for the item from sum****Feb 26, 2018

    Hi seller,
    What is the expired date of Dr G Medi UV Block Suncream?

    Tks.

    Answer : [Re] Inquiry for the item from sum****

    Hi dear, apologies for the late reply! The expiry date for Dr G Medi UV Block Suncream is 28/2/2019.

  • Question : Inquiry for the item from Yon****Dec 04, 2017

SMOOTH SPARKLE EYESHADOW(S:6G C:02 LILAC SAND)
SMOOTH SPARKLE EYESHADOW(S:6G C:02 LILAC SAND)
Item Q&A
  • Question : Inquiry for the item from Jol****Feb 10, 2018

    Hi Seller,

    Pls send a bigger picture of the item so I can see the color tones. Pls advise also if you have stock and what is the validity of the product, I.e. the expiry date.

    Thanks.

    Answer : [Re] Inquiry for the item from Jol****

    Hi, yes we have stocks and the expiry is on 30/3/2019.

    Already answered inquiry. If you have another any question, please contact to us.
    (Feb 14, 2018 15:36)

  • Question : Inquiry for the item from Jol****Feb 08, 2018

    Hi Seller,

    Is this DR G brand?

    Can u send a bigger picture of item so I can see the colour clearly?

    Do you have stock on hand?

    Pls advise expiry date of stock I will receive if I place order.

    Is 30% discount applicable to this item?

    Thanks.

    Answer : [Re] Inquiry for the item from Jol****

    Hi dear, the brand of this product is Color Combos.

    Question : [Re] Inquiry for the item from Jol****

    Hi Seller,
    Thanks for your reply.
    Can you also answer the other 4 questions? Thanks.

    Answer : [Re] Inquiry for the item from Jol****

    Already answered inquiry. If you have another any question, please contact to us.

COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥ COLLAGEN ANTI-AGING EYE MASK ♥
COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥ COLLAGEN ANTI-AGING EYE MASK ♥
Item Q&A
  • Question : COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥Nov 13, 2017

    Hi Seller, I want to order more of this, when this stock arrive at your side?

    Answer : [Re] COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥

    Hi dear, do allow us to make a check and we will get back to you the soonest possible. Alternatively, you may check in store for stock availability. :) You may refer to our store listing here: http://sasa.com.sg/stores.

    Question : [Re] COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥

    Hi Seller, any updates on this product?

    Answer : [Re] COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥

    Hi dear, the item is OOS on our end still. You may like to check in stores for stock availability.You may contact customer_service@sasa.com.sg and they will be able to assist you accordingly. Hope it helps!

    Question : [Re] COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥

    Thanks for your reply

    Answer : [Re] COLOR COMBOS ♥ ARBUTIN ANTI-DARK CIRCLE EYE MASK ♥

    Welcome.

REMESCAR SPIDER VEIN(S:50L C:) 50ML♥ SCAR STICK(S:10G C:) 10G ♥ SCAR TRESTMENT
REMESCAR SPIDER VEIN(S:50L C:) 50ML♥ SCAR STICK(S:10G C:) 10G ♥ SCAR TRESTMENT
Item Q&A
  • Question : Inquiry for the item from wai****Jan 07, 2018

    Please advise expiry of the Remescar Spider Veins cream.Thanks

    Answer : [Re] Inquiry for the item from wai****

    Hi dear, the expiry is 30-Nov-18 for Remescar Spider veins cream and 28-Feb-19 for the Scar Silicone Stick.

    Question : [Re] Inquiry for the item from wai****

    okok,thanks

    Answer : [Re] Inquiry for the item from wai****

    You're welcome! :)

  • Question : Inquiry related delivery from day****Dec 15, 2017

  • Question : Inquiry for the item from chr****Jul 07, 2017

    Hi when will you restock the Remescar eye bag?

    Answer : [Re] Inquiry for the item from chr****

    Hi dear, it will be up by this weekend! Watch out for it. :)

  • Question : [About Item] Related InquiriesFeb 12, 2017

    Hi when will the scar stick be restocked?

    Answer : [Re] [About Item] Related Inquiries

    Hi dear, just! :)

  • Question : where the item originally made from?Dec 10, 2016

    where the item originally made from?

    Basically it take how long for the spider veins cream to see the effectiveness?

    Thank you

    Answer : [Re] where the item originally made from?

    Hi dear, Remescar Spider Veins cream is from Belgium. The instructions for use of Remescar Spider Veins cream as mentioned, is twice a day for 2 to 3 months, in order to see results. Microcirculation in the treated area will be improved, the spider veins will become less visible and the formation of new spider veins will be prevented. The immediate effectiveness of the product also very much depends on individual factors (genetic predisposition, activities of the user, etc.). Hope this helps! :)

+View all Notice, FAQ, Q&A >>
COLOR COMBOS HYDRATING MAKEUP REMOVER 200ML
COLOR COMBOS HYDRATING MAKEUP REMOVER 200ML
Item Q&A
  • Question : Inquiry for the item from pla****Dec 31, 2017

    Hi, may I know $19.90 is for 2 bottle? Cause it stated 1 for 1

    Answer : [Re] Inquiry for the item from pla****

    Hi dear, thanks for your enquiry!
    Regarding the promotion, sorry it has already ended :(
    Maybe you'd like to wait for our upcoming shop coupon?

[50% OFF FLASH SALE] 3 BOXES / 30PCS NEOGENCE Ceramide Face Mask Moisturizing /Arbutin Whitening /Collagen Mix N Match
[50% OFF FLASH SALE] 3 BOXES / 30PCS NEOGENCE Ceramide Face Mask Moisturizing /Arbutin Whitening /Collagen Mix N Match
Item Q&A
♥ COLOR COMBOS ♥ SPF15 MOISTURE POWDER FOUNDATION ♥ PORCELAIN ♥ NATURAL ♥
♥ COLOR COMBOS ♥ SPF15 MOISTURE POWDER FOUNDATION ♥ PORCELAIN ♥ NATURAL ♥
Item Q&A
  • Question : Inquiry for the item from ang****Dec 16, 2017

    When is the expiry date?

    Answer : [Re] Inquiry for the item from ang****

    Hi dear, the expiry of this product is 30/8/2019 :)

BLUMARINE ANNA FLOWERS WEEKEND SET(S:3PC C:)
BLUMARINE ANNA FLOWERS WEEKEND SET(S:3PC C:)
Item Q&A
  • Question : Inquiry for the item from sit****Nov 16, 2017

    Hi i received my item. But its not 100ml perfume bottle. Just 30ml perfume bottle and 2 bottle of 30ml body lotion. Is quite misleading..... I expected the item to be 100ml perfume.

    Answer : [Re] Inquiry for the item from sit****

    Hi dear, please allow us to make a check and we'll get back to you the soonest.

    Question : [Re] Inquiry for the item from sit****

    Hi any update?

    Answer : [Re] Inquiry for the item from sit****

    Hi dear, our apologies on this. Upon checking, we've realize that the image used for the listing is wrong. The correct product is a weekend set, which is what you've received. Would you like to request for a refund for this order? Do let us know so that we can assist you accordingly.

♥Promotion Item♥ CHOSUNGAH22 ♥24H RAYBEAM CREAM(S:15ML) ♥Whitening and Anti-Wrinkle
♥Promotion Item♥ CHOSUNGAH22 ♥24H RAYBEAM CREAM(S:15ML) ♥Whitening and Anti-Wrinkle
Item Q&A
  • Question : Inquiry for the item from lin****Nov 22, 2017

    Hi which Sasa outlet can I buy 24h Raybeam Cream?

    Answer : [Re] Inquiry for the item from lin****

    Hi dear, would you like to leave your email address down? We will have our Customer Service Representative check and get back to you accordingly. :)

  • Question : restockNov 02, 2016

    Hi, will you be restocking the 24h raybeam soon again? Looking to get this (:

    Answer : [Re] restock

    Hi dear, we'll restock it asap! :) Do check back and try your luck in Mid Nov. :)

  • Question : Re-stockSep 05, 2016

    Hi Seller,

    Any plans to re-stock this item?

    Answer : [Re] Re-stock

    Hi dear, yes we are planning to! :) You may check back few days later. :)

♥ CHERUB RUBS ♥ Skin Guard Plus 100ml ♥
♥ CHERUB RUBS ♥ Skin Guard Plus 100ml ♥
Item Q&A
  • Question : Inquiry for the item from ngc****Sep 14, 2017

    Hi
    Please advise expiry date.
    Thanks.

    Answer : [Re] Inquiry for the item from ngc****

    Hi dear, product expires on 30 Mar 19. :)

COLOR COMBOS ♥MASK ♥10pcs/Box
COLOR COMBOS ♥MASK ♥10pcs/Box
Item Q&A
  • Question : Inquiry related delivery from Lul****Sep 11, 2017

    I want this item send to Thailand

    Answer : [Re] Inquiry related delivery from Lul****

    Hi dear, you may check with Qoo10 team to learn how you can ship internationally. :)