Q&A board

Q & A Lists
Item Question & Answer
[MAKKO] New Designs Added ★ Fitted Bedsheet Set with Pillow and Free Bolster Case ★ Quilt Cover
[MAKKO] New Designs Added ★ Fitted Bedsheet Set with Pillow and Free Bolster Case ★ Quilt Cover
Item Q&A
  • Notice :What if I receive the wrong colour or size?Aug 06, 2019

    • Question : Inquiry for the item from Lyn****Oct 06, 2019

      Hi, any plans to replenish this model for fitted sheet?

      Answer : [Re] Inquiry for the item from Lyn****

      Dear customer,
      Yes, it will be restock end of oct. Thank you.

      Question : [Re] Inquiry for the item from Lyn****

      Any tentative date on the restock?

    • Question : Inquiry for the item from 238****Oct 14, 2019

    • Question : Inquiry for the item from ali****Oct 21, 2019

      Children tent ..
      If I order today, can I get it by Wednesday or Thursday?
      Alicia

      Answer : [Re] Inquiry for the item from ali****

      Dear customer,
      For orders made today, it will be pickup by Qxpress tomorrow and it should usually reach you within 1-2 working days. Thank you.

    • Question : Inquiry from 233****Oct 19, 2019

      Hi Seller, will you all bring in super single quilt cover size of 180 cm X 210cm ?
      Or can I visit your store if you have the super single quilt cover size 180cmx 210cm ?
      Please advise !
      Thanks

      Answer : [Re] Inquiry from 233****

      Dear customer,
      Our super single quilt cover size is only customized at 150*211cm. Thank you.

    +View all Notice, FAQ, Q&A >>
    [MAKKO] Premium Quality Bamboo Fiber Bath and Face Towel
    [MAKKO] Premium Quality Bamboo Fiber Bath and Face Towel
    Item Q&A
    • Question : Inquiry for the item from c16****Oct 19, 2019

    • Question : Inquiry for the item from lee****Oct 12, 2019

      Hi, if i buy 4pcs of towel possible to collect from ur store? I leaving on Tuesday for oversras trip.

      Answer : [Re] Inquiry for the item from lee****

      Dear customer,
      Sorry, all orders need to go via Qxpress delivery. When will you be back from your trip? We can arrange to send out later if it is within 7 days of your order.

    • Question : Inquiry for the item from yan****Oct 10, 2019

      Please advise if this Towel is made in China.

      Difference between cotton and bamboo fibre?

      Thanks

      Answer : [Re] Inquiry for the item from yan****

      Dear customer,
      As highlighted in our listing, Bamboo Fiber material can wards off bacteria and fungus. It has a softer and smoother texture too.

      Question : [Re] Inquiry for the item from yan****

      Made in China? Thanks

    • Question : Inquiry for the item from hxi****Oct 07, 2019

      Hi may I know where is it made?

      Answer : [Re] Inquiry for the item from hxi****

      .

    • Question : Inquiry for the item from mog****Sep 03, 2019

    +View all Notice, FAQ, Q&A >>
    ★SUPER SALE★ Children/ Kids Outdoor Toy ★ Castle Play Tent ★ Christmas Gift ★ Birthday Gift ★
    ★SUPER SALE★ Children/ Kids Outdoor Toy ★ Castle Play Tent ★ Christmas Gift ★ Birthday Gift ★
    Item Q&A
    • Question : Inquiry from col****Oct 18, 2019

      Do u have pick up?

      Answer : [Re] Inquiry from col****

      Dear customer,
      Sorry, we do not have self collection available. Thank you.

    • Question : Inquiry related delivery from xp.****Oct 03, 2019

      Can i do self collect pls?

      Answer : [Re] Inquiry related delivery from xp.****

      Dear customer,
      Sorry, no self collection available. Qxpress delivery only takes ~2 working days to reach you.

    • Question : Inquiry for the item from kar****Sep 16, 2019

      Hi,
      Would like to ask for the blue castle, what is the dimension of the opening?

      Answer : [Re] Inquiry for the item from kar****

      Dear customer,
      We will need to measure and update you later. Thank you.

    • Question : Inquiry for the item from che****Sep 09, 2019

      Hi any restock for fire engine tent?

      Answer : [Re] Inquiry for the item from che****

      Dear customer,
      Yes, new stock arriving end of next week. Thank you.

    • Question : Inquiry for the item from swe****Jul 24, 2019

      There is error to choose the tent...series A & B for Bedsheet....?

      Answer : [Re] Inquiry for the item from swe****

      Dear customer,
      Sorry there was some technical error. Selection option is corrected now. Thank you.

    +View all Notice, FAQ, Q&A >>
    ★IMPROVED DESIGN AND COLOURS★ Outdoor Portable Pop Up Beach Tent
    ★IMPROVED DESIGN AND COLOURS★ Outdoor Portable Pop Up Beach Tent
    Item Q&A
    • Question : Inquiry for the item from ich****Oct 18, 2019

      How fast is delivery if we order today.
      Camping tent

      Answer : [Re] Inquiry for the item from ich****

      Dear customer,
      Parcel will be pickup by Qxpress tomorrow and it should reach you within 2 working days. Thank you.

    • Question : Inquiry for the item from pao****Sep 29, 2019

      Is the blue stripes one avail?

      Answer : [Re] Inquiry for the item from pao****

      Dear customer,
      Blue stripe is still not available in stock. Thank you.

    • Question : Inquiry related delivery from ste****Sep 28, 2019

      Hi, if I order now. Can it reached my home by 4 Oct? Need it for a holiday trip on 5 Oct.

      Answer : [Re] Inquiry related delivery from ste****

      Dear customer,
      For order make today, parcel will be pickup by Qxpress on Monday and normally it should reach you within 1-2 working days. Thank you.

    • Question : Inquiry for the item from sin****Sep 06, 2019

      hi when will the blue striped one back in stock?

      Answer : [Re] Inquiry for the item from sin****

      Dear customer,
      New stock for the blue stripe would only be in next month. Thank you.

    • Question : Inquiry related delivery from Inu****Sep 03, 2019

    +View all Notice, FAQ, Q&A >>
    [PREMIUM QUALITY] Bamboo Fiber Waterproof Mattress Protector/ Bedsheet / Bed Protector Cover
    [PREMIUM QUALITY] Bamboo Fiber Waterproof Mattress Protector/ Bedsheet / Bed Protector Cover
    Item Q&A
    • Notice :What if I receive the wrong colour or size?Aug 06, 2019

      • Question : Inquiry for the item from bee****Oct 15, 2019

        Can it be wash in washing machine?

        Answer : [Re] Inquiry for the item from bee****

        Dear customer,
        Yes. Recommended to use gentle washing mode. Thank you.

      • Question : Inquiry for the item from ser****Oct 10, 2019

        Hi, can you show how the baby cot overlay looks like ? I am trying to get for my sofa. What is the size ? Thanks

        Answer : [Re] Inquiry for the item from ser****

        Dear customer,
        Overlay means it does not come with any elastic band at the 4 corners of the baby cot. Dimension can be found on the listing page. Thank you.

      • Question : Inquiry for the item from Joa****Oct 10, 2019

        Hi,

        Do I need to put normal mattress cover over this waterproof cover?

        Or I can just sleep on this waterproof cover?

        Answer : [Re] Inquiry for the item from Joa****

        Dear customer,
        It's up to individual preference. We have customers sleeping directly on it as well as putting another bedsheet over it. Thank you.

      • Question : Inquiry for the item from lil****Oct 03, 2019

      +View all Notice, FAQ, Q&A >>
      ★MUST HAVE★ Magnetic Handphone Holder/ Universal Car Mount
      ★MUST HAVE★ Magnetic Handphone Holder/ Universal Car Mount
      Item Q&A
      • Question : Inquiry related return and exchange from tim****Sep 05, 2019

        Hi. The item I received is not the same as advertised. Where is your shop located and perhaps I can come and do an exchange? If you noticed, the magnet head is not triangle as advertised. Instead it's round. Box is also not the same.

        Answer : [Re] Inquiry related return and exchange from tim****

        Dear customer,
        Kindly raise the return and refund request. Thank you.

        Question : [Re] Inquiry related return and exchange from tim****

        I have already raised the return request.

        Answer : [Re] Inquiry related return and exchange from tim****

        We have received your request. Is it ok if we arrange Qxpress to pickup the item from you on Tues? You may leave it outside your doorstep indicating clearly the Qoo10 order number if you will be out. Pls confirm if next tues pickup is ok for you before we make the arrangements with Qxpress. Thank you.

        Question : [Re] Inquiry related return and exchange from tim****

        OK tues sure. And would you be exchanging it with the correct item?

        Answer : [Re] Inquiry related return and exchange from tim****

        We have arrange Qxpress to pickup from you tomorrow between 10am-1pm. We will have Qoo10 to refund the full amount to you as the one with triangle shape is out of stock. Thank you.

        Question : [Re] Inquiry related return and exchange from tim****

        OK noted.

        Answer : [Re] Inquiry related return and exchange from tim****

        👍

      • Question : Inquiry for the item from Sel****Jun 29, 2018

        Hi. Will it be able to hold iphone 8plus properly?
        My other brand one seems to slip off after driving for some time

        Answer : [Re] Inquiry for the item from Sel****

        Dear customer,
        Yes, it can hold samsung 8+, 9+ well. I am personally using it with s9+. Thank you.

      ★1+1★Fast Drying Diatomite Bathroom Mat★Memory Foam Mat★Super Absorbent★Anti Slip★
      ★1+1★Fast Drying Diatomite Bathroom Mat★Memory Foam Mat★Super Absorbent★Anti Slip★
      Item Q&A
      • Question : Inquiry related delivery from fou****Sep 05, 2019

        Hi, if I buy a few items from your shop, can I combine the shipping cost? Or do I have to pay each shipping cost separately?

        Answer : [Re] Inquiry related delivery from fou****

        Dear customer,
        If the shipping cost is the same, it will be automatically combine by the system. May I know what products are you keen? Will do a quick check for you. Thank you.

      • Question : Inquiry for the item from fei****Aug 16, 2019

        Hi there, how do I clean/wash the memory foam mat please? There is no cleaning instructions. Many thanks.

        Answer : [Re] Inquiry for the item from fei****

        Dear customer,
        For memory foam mat, you may just use water to rinse and hang dry it under the sun. Thank you.

      • Question : Inquiry for the item from dia****Nov 21, 2018

        What is the size of the diatomite bathroom mat?

        Answer : [Re] Inquiry for the item from dia****

        Dear customer,
        Approximate size is 39x59.5cm.

      Space Saver Magic Clothes Hanger★Flip and Store in 1 second★8X space saving
      Space Saver Magic Clothes Hanger★Flip and Store in 1 second★8X space saving
      Item Q&A
      • Question : Inquiry for the item from fou****Sep 05, 2019

        Hello, what's the difference of buying a magic hanger and a bundle? Is the Bundle 2 sets of magic hangers?

        Answer : [Re] Inquiry for the item from fou****

        Dear customer,
        Bundle includes 2 sets of hanger. Thank you.

      Teachers Day Gifts from $1 ❤ Cute Dog Towel ❤ Bookmark ❤ Roses
      Teachers Day Gifts from $1 ❤ Cute Dog Towel ❤ Bookmark ❤ Roses
      Item Q&A
      • Question : Inquiry for the item from lem****Sep 01, 2019

      • Question : Inquiry for the item from rac****Sep 01, 2019

        Hi, may I know if I can choose the designs I like for ordering of the bookmarks please? Thank you!

        Answer : [Re] Inquiry for the item from rac****

        Dear customer,
        You may indicate the design in the remarks. we will try to provide if it is available. Thank you.

      • Question : Inquiry related delivery from jue****Aug 30, 2019

        Just wanna check. When can receive if I order bookmark today?

        Answer : [Re] Inquiry related delivery from jue****

        Dear customer,
        For orders made today, you can receive either next mon or Tues. Thank you.

      • Question : Inquiry for the item from Cla****Aug 28, 2019

      • Question : Inquiry for the item from cae****Aug 14, 2019

        Any more dog towels?

        Answer : [Re] Inquiry for the item from cae****

        Dear customer,
        How many pcs do you need?

        Question : [Re] Inquiry for the item from cae****

        Hi, keen to get 30 pcs. What is the price? I will be ordering the soap flower as well.

        Answer : [Re] Inquiry for the item from cae****

        Dear customer,
        We only left with 25pcs of dog towel, is it ok with you?

        Question : [Re] Inquiry for the item from cae****

        What is the price n how do I purchase?

        Answer : [Re] Inquiry for the item from cae****

        We have updated the qty in Qoo10 system. You may place the order directly via the listing. You may apply Qoo10 discount coupon to enjoy savings. Thank you.

      +View all Notice, FAQ, Q&A >>
      Beautiful Silver Bookmark ★ Perfect as Childrens Day Gifts
      Beautiful Silver Bookmark ★ Perfect as Childrens Day Gifts
      Item Q&A
      • Question : Inquiry for the item from ila****Aug 09, 2019

      [READY STOCK] Foot Stretch / Foot Care / Foot Stretcher Multi Slant Board/ Exercise Board
      [READY STOCK] Foot Stretch / Foot Care / Foot Stretcher Multi Slant Board/ Exercise Board
      Item Q&A
      • Question : Inquiry for the item from IGr****Jul 22, 2019

      • Question : Inquiry for the item from 233****Jul 17, 2019

        if i order the item today, when can i received it ?
        may i choose the grey color ?

        Answer : [Re] Inquiry for the item from 233****

        Dear customer, for order made today, you should be able to receive it either on friday or sat. There is only 1 colour for the foot stretch. Thank you.

      • Question : Inquiry for the item from 240****Jul 08, 2019

        Hi,
        i wanted to buy 8 pcs but on order confirmation, was told there is only 3 left. pls advise when is new stock available ?
        thks & rgds,
        kevin

        Answer : [Re] Inquiry for the item from 240****

        Dear customer,
        Currently, we only left with 3pcs in stock. New stock arriving end of this week. Thank you.

      • Question : Inquiry for the item from kho****Mar 24, 2019

        Still have stock?

        Answer : [Re] Inquiry for the item from kho****

        Dear customer,
        Yes, item is available in ready stock. Thank you.

        Question : [Re] Inquiry for the item from kho****

        Sorry I am gonna order. Now. Just checking if u have ready stock

        Answer : [Re] Inquiry for the item from kho****

        Yes, it's available in stock. Thank you.

        Question : [Re] Inquiry for the item from kho****

        Thanks just waiting reply from one more seller

        Answer : [Re] Inquiry for the item from kho****

        ok

      • Question : Inquiry for the item from sug****Mar 05, 2019

      +View all Notice, FAQ, Q&A >>
      Bamboo Charcoal Bag★Natural Purifier★Strong Dehumidifier★Air Freshener
      Bamboo Charcoal Bag★Natural Purifier★Strong Dehumidifier★Air Freshener
      Item Q&A
      • Question : Inquiry for the item from pau****Jul 08, 2019

      • Question : Inquiry related delivery from Lwe****Dec 18, 2018

      • Question : Inquiry for the item from cha****Aug 12, 2018

        Hi,
        I have ordered some same products from the teachers day and has also have to pay for the q express delivery so if I ordered this cartoon design is from the same seller I have to pay another 1.50 for normal delivery again for the same seller?

        Answer : [Re] Inquiry for the item from cha****

        Dear customer,
        As long as you select the same Qxpress shipping for both teacher day item and the bamboo charcoal bag under our shop, there will only be 1 shipping cost charge. Thank you.

        Question : [Re] Inquiry for the item from cha****

        Oh ok noted so I have to select qxpress shipping instead of normal singpost so that the orders can be sent together?

        Answer : [Re] Inquiry for the item from cha****

        The design that is not available will not have new stocks coming in at the moment as we may be bringing new designs. Thank you.

        Question : [Re] Inquiry for the item from cha****

        Thanks seller noted but the characters one is more for car freshener? Can it last very long?

        Answer : [Re] Inquiry for the item from cha****

        All designs are suitable for home and car use. You may place it under direct sunlight every 1-2 months for the charcoal to be reactivated and can last up to 2yrs. Thank you.

        Question : [Re] Inquiry for the item from cha****

        But for the cartoon character is more of air freshener not charcoal

        Answer : [Re] Inquiry for the item from cha****

        There is no expiry to the flower soap. We will have new item coming in next week. Stay tuned. Thank you.

        Question : [Re] Inquiry for the item from cha****

        OK thanks seller I will wait for the new items but will there be any gift bags to come along with the pur

        Answer : [Re] Inquiry for the item from cha****

        Yes, We will provide little free gifts for purchase greater than $10. Thank you.

        Question : [Re] Inquiry for the item from cha****

        Hi sorry seller I don't meant free gifts what I meant is do we need to go purchase on our own gift bags or plastic bags to put each item in for the teachers? Or do your provide it when we purchase teachers day items?

        Answer : [Re] Inquiry for the item from cha****

        Hi seller notice that the new items arrived is the carnation soap flowers for teachers day however need to check is the colour different scented soap and can be utilised as a soap function? And does it comes in a box as shown in your listing pictures or is it only from the feedbacks come from bubble wrap only?

        Question : [Re] Inquiry for the item from cha****

        Hi, sorry for the late reply. The rose soap flowers colours does not have different scent. It's just color difference. It is not to be use as wash soap. Flowers does not come in individual box packaging. But we are using packaging box for delivery. Thank you.

        Answer : [Re] Inquiry for the item from cha****

        Hi seller,

        So if the soap flowers are not for soap purpose then it's for what purpose? Just normal fake flowers with scent?

        Question : [Re] Inquiry for the item from cha****

        Hi, Yes it's for scent.

      • Question : Inquiry for the item from lee****Aug 19, 2018

      • Question : Inquiry for the item from cha****Aug 13, 2018

        Hi
        For the cute series when will the other designs be replenished?

        Answer : [Re] Inquiry for the item from cha****

        Yes, as Teacher day gift is only available via Qxpress shipping.

        Question : [Re] Inquiry for the item from cha****

        Hi I need to check for the teachers day gift the flower soap any expiry date or will it melt or something? Will you all bring in new stuffs for consumers to choose? Thank you

        Answer : [Re] Inquiry for the item from cha****

        The cartoon character series also contain charcoal inside it.

      +View all Notice, FAQ, Q&A >>
      Children Educational Cloth Flashcards/ Chinese or English Language Learning Flashcard
      Children Educational Cloth Flashcards/ Chinese or English Language Learning Flashcard
      Item Q&A
      • Question : Inquiry for the item from sam****Jun 12, 2019

        Hi when will restock for animal?

        Answer : [Re] Inquiry for the item from sam****

        Dear customer,
        Tentatively, it will not be restock at the moment. Thank you.

      • Question : Inquiry for the item from kok****Mar 08, 2018

        When will u restock for aphalbet?

        Answer : [Re] Inquiry for the item from kok****

        Dear customer,
        Yes, new stock will arrived 3rd week of March. Thank you.

      • Question : Inquiry for the item from rol****Apr 26, 2017

        Hi seller,

        Will you replenishing set D and E?
        Thanks

        Answer : [Re] Inquiry for the item from rol****

        Dear customer,
        Set D and set E are available instock. Thank you.

      • Question : Washable?Oct 21, 2015

        Hello, can I know of these are washable because you mentioned there's sponge inside. Thank you!

        Answer : [Re] Washable?

        Hi, yes you can wash it using water but do not use washing powder or any detergent. Hang it air dry after wash. Thank you.

      • Question : HiJun 25, 2015

        do you have small alphabet?
        ;)

        Answer : [Re] Hi

        Hi, sorry it is only available in capital letters. Thank you. :)

      +View all Notice, FAQ, Q&A >>
      ★Buy 1 Free 1★Modern Elegant Table Placemat★Table Mat★
      ★Buy 1 Free 1★Modern Elegant Table Placemat★Table Mat★
      Item Q&A
      • Question : Inquiry for the item from 237****May 30, 2019

        hi i see that the grey place mats are not available. will you be stocking them soon?

        Answer : [Re] Inquiry for the item from 237****

        Dear customer,
        We wont be restocking for the moment. Thank you.

      • Question : Inquiry for the item from Roz****Mar 12, 2019

        Hi, i want to order 6 pcs. Shd i just put 3 pcs or 6 pcs because another 3 pcs are FOC. Tks

        Answer : [Re] Inquiry for the item from Roz****

        Dear customer,
        You just have to place 3pcs and we will add on another 3pcs. So you will receive 6pcs in total. Thank you.

      • Question : Is this waterproofSep 10, 2018

      • Question : Inquiry for the item from che****Jun 08, 2018

        Dear seller, is the table mat confirm buy 1 & get 1 free. For the free one is it the same colour as we buy. Thank you.

        Answer : [Re] Inquiry for the item from che****

        Dear customer,
        Yes it's buy 1 get 1 free. The free one will be the same design as what you have selected. Thank you.

        Question : [Re] Inquiry for the item from che****

        Dear seller,
        Till today why is it that i still havent received my order.
        Thanks

        Answer : [Re] Inquiry for the item from che****

        Dear customer,
        Sometimes singpost may take longer time for non-standard size parcel. We will also look out for any return parcel on our side. Thank you.

      • Question : Inquiry for the item from hiu****Jun 16, 2018

        May I know is this one for one for the placemat? What’s the Purchase with purchase and at how much?

        Answer : [Re] Inquiry for the item from hiu****

        Dear customer,
        Yes, the placemat is buy 1 get 1 free. The purchase with purchase is $1.99 for 1pc or $5.49 for 4pcs. Thank you.

      +View all Notice, FAQ, Q&A >>
      ★DIY Cinematic LED Light Box with Letter Pack Set★Write On Light Box★Cute Night Light★
      ★DIY Cinematic LED Light Box with Letter Pack Set★Write On Light Box★Cute Night Light★
      Item Q&A
      • Question : Inquiry for the item from sno****May 07, 2019

      • Question : Inquiry related delivery from eug****Feb 24, 2018

        I need this urgently,any way to self collect?

        Answer : [Re] Inquiry related delivery from eug****

        Dear customer,
        Which set are you keen? Kindly provide us your contact number for faster communication. Thank you

        Question : [Re] Inquiry related delivery from eug****

        Can u contact me at 91548131 asap?thank you

        Answer : [Re] Inquiry related delivery from eug****

        Dear customer,
        Will contact you shortly. Thank you.

      • Question : Need to ExchangeJan 06, 2018

        I need to exchange the item as the LED is not working when Battery Operated

        Answer : [Re] Need to Exchange

        Dear customer,
        We will arrange courier to pickup the item from you and resend a new set to you accordingly. Thank you.

        Question : [Re] Need to Exchange

        when will it be arranged? I have not heard from you for over a week......

        Answer : [Re] Need to Exchange

        Dear customer, we have sent you several messages to you over the week but did not hear from you.
        Pls provide us your email address as we need to send you the shipping label to be paste on the return parcel. Thank you.

        Question : [Re] Need to Exchange

        Hi, no several messages sent. I have received none.

        Answer : [Re] Need to Exchange

        my email is ernest_lin_yizhi@hotmail.com

        Question : [Re] Need to Exchange

        This is my Notice centre which none of the messages come from you.

        Answer : [Re] Need to Exchange

        till date the spoilt Lightbox is still at my place and I receive zero help or support from your side

        Question : [Re] Need to Exchange

        till date the spoilt Lightbox is still at my place and I receive zero help or support from your side

        Answer : [Re] Need to Exchange

        You should really look into this

        Question : [Re] Need to Exchange

        plus I have sent emails to llpkitty@hotmail.com, none of which is replied to

        Answer : [Re] Need to Exchange

        Our email address is spaceinput@gmail.com. We have sent you an email per your provided email address.

      • Question : Item Faulty and Terrible Customer ServiceJan 06, 2018

        Hi Seller,


        Previously I sent you an email for help regarding the item that I was bought but not sent.

        I managed to contact the delivery man to retrieve the item, despite you not helping or replying at all.

        Now, the lightbox is faulty as it does not light up with batter operated, only when it is plugged it.

        I need to send it back for exchange. Please let me know how and PLEASE reply.

        Answer : [Re] Item Faulty and Terrible Customer Service

        Dear customer,
        We did help you to follow up on the delivery and if you refer to our previous Qpost communication with you, we even call up Qxpress to help to expedite the delivery. We also inform you the status after we had the call with Qxpress to confirm the status.
        As for the exchange, we will arrange for the courier to pickup the parcel from you and resend a new set to you accordingly. Thank you.

      • Question : Inquiry for the item from wen****Dec 28, 2017

        Need the light box very urgently. Can I self collect

        Answer : [Re] Inquiry for the item from wen****

        Dear customer,
        Kindly provide us your contact number for self collection. Thank you.

      +View all Notice, FAQ, Q&A >>
      [2019 Most Popular] ★Ready Stock★ Mini Claw Toy/Prize/Candy Catcher Machine
      [2019 Most Popular] ★Ready Stock★ Mini Claw Toy/Prize/Candy Catcher Machine
      Item Q&A
      • Question : Inquiry related return and exchange from Jam****Mar 17, 2019

        Hi, recently I brought from you the mini claw toy. Today I just unbox the parcel and when I try to power on it is not working. Request a exchange or refund. Thanks.

        Answer : [Re] Inquiry related return and exchange from Jam****

        Dear customer,
        After switching on the power, you need to insert the coin before the machine can start. Kindly give it a try again and let us know. Thank you.

        Question : [Re] Inquiry related return and exchange from Jam****

        Yeah I tried to switch the power and then insert the coin but still the machine is unable to work. Request for a exchange or refund thanks.

        Answer : [Re] Inquiry related return and exchange from Jam****

        Dear customer,
        Kindly provide us your order number. Thank you.

        Question : [Re] Inquiry related return and exchange from Jam****

        Do you mean cart number?
        Cart No : 125496779

        Answer : [Re] Inquiry related return and exchange from Jam****

        Order No. 291055906

        Question : [Re] Inquiry related return and exchange from Jam****

        Hi may I know how I will get my refund back?

        Answer : [Re] Inquiry related return and exchange from Jam****

        Dear customer,
        Can you raise a refund request so we can arrange Qxpress to pickup the parcel from you accordingly?

        Question : [Re] Inquiry related return and exchange from Jam****

        Hi I couldn’t raise the refund request.
        Please advice

        Answer : [Re] Inquiry related return and exchange from Jam****

        the refund request is only valid if it’s delivered less than 7 days. But only after more than 7 days I open the parcel and realise it’s not working. May I know is there any alternative way for refunding?

        Question : [Re] Inquiry related return and exchange from Jam****

        Dear customer
        Yes, refund is only applicable within 7 days of purchase. However, we will still acceded to your refund request in this special case. We have wrote in to Qoo10 to help you request for refund via the system. We need to receive the request first before we can arrange via system for Qxpress pickup of the return parcel. We will keep you posted once Qoo10 replied. Thank you.

        Answer : [Re] Inquiry related return and exchange from Jam****

        Ok sure thank you.

        Question : [Re] Inquiry related return and exchange from Jam****

        Dear customer,
        Can we have Qxpress to pickup the item from you this Wednesday?

        Answer : [Re] Inquiry related return and exchange from Jam****

        Yes sure

        Question : [Re] Inquiry related return and exchange from Jam****

        Hi hmmm sorry I didn’t see your reply

        Answer : [Re] Inquiry related return and exchange from Jam****

        May I know when you are able to Qxpress to pick the item up again? Thanks

        Question : [Re] Inquiry related return and exchange from Jam****

        Hi, can I arrange for this wed pickup?

        Answer : [Re] Inquiry related return and exchange from Jam****

        Yes sure what time?

        Question : [Re] Inquiry related return and exchange from Jam****

        Qxpress pickup will be between 10am - 7pm.
        Your address info has been removed by Qoo10, can you provide me your name, address and contact number for pickup?

        Answer : [Re] Inquiry related return and exchange from Jam****

        I will be working until 6pm. Will only reach home at 7pm. Is it okay that I put the vending machine outside my door step bench?

        Name: Jaslyn
        Address: Blk 697 Hougang street 61 #04-26 (S530697)
        Contact : 91704923

        Question : [Re] Inquiry related return and exchange from Jam****

        Hi Jaslyn,
        Sorry not in time to arrange for today anymore. I had arranged for pickup tomorrow 25 Apr, between 10am - 1pm. You may place the item outside. Thank you

        Answer : [Re] Inquiry related return and exchange from Jam****

        Okay sure thank you so much!!!

        Question : [Re] Inquiry related return and exchange from Jam****

        May I know how I can get the refund?

        Answer : [Re] Inquiry related return and exchange from Jam****

        Once I received the return parcel and confirm that item is not able to work, I will update in the Qoo10 system and Qoo10 will process the refund to you accordingly per the mode of payment you have made. Thank you.

        Question : [Re] Inquiry related return and exchange from Jam****

        Okay thanks so much!!

        Answer : [Re] Inquiry related return and exchange from Jam****

        No problem. Will update you once receive the return parcel. thanks.

        Question : [Re] Inquiry related return and exchange from Jam****

        Hi may I know if you got back the return item?

        Answer : [Re] Inquiry related return and exchange from Jam****

        Hi, we have received the return item and also request qoo10 to process the refund to you. Thank you.

        Question : [Re] Inquiry related return and exchange from Jam****

        Ok sure thanks so Qoo10 will refund it to my bank account?

        Answer : [Re] Inquiry related return and exchange from Jam****

        If you make payment via bank, then Qoo10 will refund via bank.

        Question : [Re] Inquiry related return and exchange from Jam****

        Thanks so much! I receive the refund already!

        Answer : [Re] Inquiry related return and exchange from Jam****

        welcome.

      • Question : Inquiry for the item from 250****Mar 15, 2019

        When will the pink catcher and soft toys be restocked?

        Answer : [Re] Inquiry for the item from 250****

        Dear customer,
        It will be restock end of the month. Thank you.

      • Question : Inquiry for the item from n_k****Feb 17, 2019

        Anymorr pink colour claw machine

        Answer : [Re] Inquiry for the item from n_k****

        Dear customer,
        Pink colour stock arriving end of this week. Thank you.

      • Question : Inquiry from k.s****Feb 09, 2019

      • Question : Inquiry from k.s****Feb 05, 2019

      +View all Notice, FAQ, Q&A >>
      ★SPECIAL BUY★ Exclusive Gold Bullion Bar Door Stopper ★ Paper Weight ★ Coin Bank
      ★SPECIAL BUY★ Exclusive Gold Bullion Bar Door Stopper ★ Paper Weight ★ Coin Bank
      Item Q&A
      • Question : Inquiry for the item from Ear****Feb 09, 2019

        Hi. I want to purchase 4 pieces of the door stopper. But it says that there’s only 1 item in stock when I check out. Please assist

        Answer : [Re] Inquiry for the item from Ear****

        Dear customer,
        We have updated the qty and you should be able to place the order now. Thank you.

        Question : [Re] Inquiry for the item from Ear****

        Hi. Sorry, but there’s only 3 pieces left when I wanted to place order do 4 pieces. Please assist

        Answer : [Re] Inquiry for the item from Ear****

        Dear customer,
        Qty is updated now. Thanks.

      • Question : what happen to my orderFeb 08, 2018

        is it sold out? I have paid my order

        Answer : [Re] what happen to my order

        are u there?

        Question : [Re] what happen to my order

        Dear customer,
        Yes we do have ready stock. Item qty has been updated. We will arrange to ship out your item accordingly. Thank you.

      • Question : weight? dimension?Mar 11, 2016

        Hi Seller,
        What is the weight and dimension of the stopper?
        At the bottom of the stopper is there any traction resistant or slip resistant sole?
        Thanks

        Answer : [Re] weight? dimension?

        Hi, the door stopper is approx 1kg. Dimension is 16.5 x 7.5 x 4.5cm. Yes, there are anti-slip round pads at the bottom of the stopper. Thank you. :)

      • Question : Material is metal or plastic?Jan 18, 2016

        Material is metal or plastic

        Answer : [Re] Material is metal or plastic?

        Dear Customer,

        Both material are use in this product.
        Surface is plastic and inside is metal weight.

        Thank you.

      [BUY 1 FREE 1] Magic Travel Pouch★VELY Cosmetics Pouch★2 Way Long Pouch★Storage Bag★High Capacity
      [BUY 1 FREE 1] Magic Travel Pouch★VELY Cosmetics Pouch★2 Way Long Pouch★Storage Bag★High Capacity
      Item Q&A
      ★Brain Quest★ Card Game and Quiz for children 2 - 13 years old
      ★Brain Quest★ Card Game and Quiz for children 2 - 13 years old
      Item Q&A
      • Question : Inquiry for the item from Tay****Apr 17, 2019

        Hi, any 2-3 yo restocking soon?

        Answer : [Re] Inquiry for the item from Tay****

        Dear customer,
        New stock will only be in in May timeframe. Thank you.

      • Question : Inquiry for the item from cha****Jan 02, 2019

        Hi i need 3 pieces for age 4-5, any stock?

        Answer : [Re] Inquiry for the item from cha****

        Dear customer,
        Yes, We do have available qty in stock. Thank you.

      • Question : Inquiry for the item from jo9****Jun 06, 2018

      • Question : Inquiry for the item from eme****Jun 05, 2018

        Hi is the 2 to 3 year old stock available now?

        Answer : [Re] Inquiry for the item from eme****

        Dear customer,
        We still have the last set available in stock. You may place the order. Thank you.

      • Question : Inquiry related delivery from ush****May 16, 2018

      +View all Notice, FAQ, Q&A >>
      ★Portable Soccer Goal Tent★Foldable Pop Up Tent★
      ★Portable Soccer Goal Tent★Foldable Pop Up Tent★
      Item Q&A
      • Question : Inquiry related delivery from nor****Apr 12, 2019

        I have just ordered 1set and would like to buy another one for my son friend’s birthday party this Sunday. Is self collect available?

        Answer : [Re] Inquiry related delivery from nor****

        Dear customer,
        Can you provide us your contact number so we can contact you for self collection?

      • Question : Inquiry for the item from shi****Sep 07, 2018

        Hi will there be blue colour soon?

        Answer : [Re] Inquiry for the item from shi****

        Dear customer,
        Blue color stock is available now. We have updated the system. Thank you.

      • Question : Inquiry for the item from ouj****Mar 07, 2018

        Hi can I check if this price is for one or two goal posts? Thanks.

        Answer : [Re] Inquiry for the item from ouj****

        Dear customer,
        1 set contains 1 goal post. Thank you.

      Waterproof Diaper Changing Mat ★ Baby Cot Mattress Protector ★ Stroller Mat
      Waterproof Diaper Changing Mat ★ Baby Cot Mattress Protector ★ Stroller Mat
      Item Q&A
      • Question : Inquiry for the item from gpa****Mar 28, 2019

        Dear seller do this (Waterproof Diaper Changing Mat ★ Baby Cot Mattress Protector ★ Stroller Mat)
        Able to be rewashable

        Answer : [Re] Inquiry for the item from gpa****

        Dear customer,
        Yes, its washable. Thank you.

      ★BUY 1 FREE 1★ Portable Wireless LED Night Light/ Wall Light
      ★BUY 1 FREE 1★ Portable Wireless LED Night Light/ Wall Light
      Item Q&A
      ★SG VERSION★ NO BATTERY NO ADAPTER REQUIRED! Smart Self-Charge Portable Wireless Home Doorbell
      ★SG VERSION★ NO BATTERY NO ADAPTER REQUIRED! Smart Self-Charge Portable Wireless Home Doorbell
      Item Q&A
      • Question : Inquiry for the item from 261****Jan 31, 2019

      • Question : Inquiry from tjm****Jan 24, 2019

      • Question : RingtonesAug 13, 2018

        hi, can i check are all the ringtones melodies ? any ding dong?

        Answer : [Re] Ringtones

        Dear customer,
        Yes, there is normal ding dong tone available.

      • Question : PairingApr 12, 2018

      • Question : ReceiverSep 24, 2017

        Hi,
        Is the receiver waterproof?

        Answer : [Re] Receiver

        Dear customer,
        It's can be placed in outdoor. Thank you.

      +View all Notice, FAQ, Q&A >>
      ★NEW ARRIVAL★ Magnetic Toy Puzzle to enhance learning and creativity
      ★NEW ARRIVAL★ Magnetic Toy Puzzle to enhance learning and creativity
      Item Q&A
      • Question : Inquiry from Joa****Jan 05, 2019

      ★Household MUST Have★Dust Removal Stick/ Mop★Good Cleaning Tool★
      ★Household MUST Have★Dust Removal Stick/ Mop★Good Cleaning Tool★
      Item Q&A
      • Question : Inquiry for the item from w.c****Dec 31, 2018

        hi. may i know the thickness? need to reach a narrow gap. thanks

        Answer : [Re] Inquiry for the item from w.c****

        Dear customer,
        The thickness is approximately 0.5cm. Thank you.

        Question : [Re] Inquiry for the item from w.c****

        thanks seller. i tried order a blue one but colour box "please select" only. :(

        Answer : [Re] Inquiry for the item from w.c****

        Dear customer,
        We have updated the qty. You should be able to see the drop down selection now. Thank you.

      • Question : Inquiry related delivery from 212****Dec 07, 2018

        HI seller i had placed order on 26 Nov 2018 (Cart no. 123356868) but have not receive the good. Have your packer remember to mail it out? Waiting for your reply. Thank you.

        Answer : [Re] Inquiry related delivery from 212****

        Dear customer,
        Yes, Parcel has been send out on 28 Nov. Sometimes, Singpost may take longer time than usual for non-standard size parcel. Meanwhile, we will also keep a lookout for any return mail. Thank you.

      ★DIY Plant★Mini Indoor Plant★Best for Home and Office Deco★
      ★DIY Plant★Mini Indoor Plant★Best for Home and Office Deco★
      Item Q&A
      • Question : Inquiry for the item from ela****Nov 19, 2018

      • Question : Inquiry for the item from sur****Oct 27, 2018

      • Question : Inquiry for the item from ale****Sep 25, 2018

        Hi seller, may i know whether it needed sunlight at all?

        Answer : [Re] Inquiry for the item from ale****

        Dear customer,
        For indoor use, no sunlight is ok. But if you are placing it outdoor, ensure no direct sunlight. Thank you.

      • Question : enquiry on bulk purchaseSep 25, 2018

        Hi, I am looking at purchasing for an event. Estimated minimum 300 pots needed. Do you have the stock? I need them latest 31 October.

        Regards
        Evelyn

        Answer : [Re] enquiry on bulk purchase

        Dear Evelyn,
        Can you provide us your contact number or email us at spaceinput@gmail.com so we can liaise with you on the bulk order accordingly?
        Thank you.

      • Question : Inquiry for the item from din****Sep 12, 2018

        Will the plants attract mosquitoes or insects if placed in office indoor? How regularly do we need to water them?

        Answer : [Re] Inquiry for the item from din****

        Dear customer,
        It will not attract mosquito or insects when placed indoor. Before sprouting, use spray bottle to water the plants few times a day. After sprouting, use spray bottle to water the plant twice a day will do. Thank you.

      4-Tier Multi-purpose Slim Movable Kitchen Storage Rack/ Shelf
      4-Tier Multi-purpose Slim Movable Kitchen Storage Rack/ Shelf
      Item Q&A
      • Question : Inquiry for the item from dia****Jul 02, 2018

      • Question : OriginApr 22, 2015

        Hi, May I know where is the origin of the shelf?

        Answer : [Re] Origin

        Hi, item is manufactured in China. Thank you.

      • Question : 3-tierApr 05, 2015

        When 3 - tier stocks arrive?

        Answer : [Re] 3-tier

        Hi, we won't be bringing in 3 tier for the time being. 5 tier stock coming ard 9 Apr. Thank you. :)

      • Question : Order Number:140657678Feb 15, 2015

        Can you delver on 23rd February? Otherwise Saturday delivery as I need to work.
        Please call before delivery, phone number 90889484

        Answer : [Re] Order Number:140657678

        Hi, all courier delivery is done by Qxpress. Usually they will call before delivery. Thank you. :)

      [MADE IN KOREA] UV Protection Ultra Cooling Hand Socks / Arm Sleeves / Hand Sleeve
      [MADE IN KOREA] UV Protection Ultra Cooling Hand Socks / Arm Sleeves / Hand Sleeve
      Item Q&A
      • Question : Inquiry related delivery from ct_****Mar 04, 2018

        Hi Seller,

        I intend to buy 3 items but why is there no group shipping? Instead shipping charges is charge for each item. Please check and advise.

        Answer : [Re] Inquiry related delivery from ct_****

        Dear customer,
        Kindly let us know which 3 products are you referring to?

        Question : [Re] Inquiry related delivery from ct_****

        The handsocks and waterproof bedsheet..

        Answer : [Re] Inquiry related delivery from ct_****

        Dear customer,
        Sorry the waterproof mattress protector and the hand sleeves are shipped out from different location. Thus, there is no combine shipment available. Thank you.

      • Question : Wrong item receivedSep 19, 2017

      • Question : Black Colour Hand SockJun 19, 2017

        Hi Seller,

        Will have Black Color hand sock restock?

        Thank you

        Answer : [Re] Black Colour Hand Sock

        Dear customer,
        Yes it will be restock by end of the month. Thank you.

      • Question : Buy 3Nov 18, 2016

        Hi, may I know, if I buy 3 and selected normal mail, do I get the Qxpress delivery without paying more?

        Answer : [Re] Buy 3

        Dear customer,
        You just need to select normal mail and we will send via Qxpress automatically for purchase qty of 3 or more. Thank you.

        Question : [Re] Buy 3

        Are the hand socks able to fit chubby meaty hands?

        Answer : [Re] Buy 3

        Dear customer,
        These hand socks are very elastic, it should fit. Thank you.

        Question : [Re] Buy 3

        Do you take walk in purchasing? I think its best if I am able to try on the size. Afraid that it might be too small/tight. Hope to hear from you soon. Thanks :)

        Answer : [Re] Buy 3

        Hi, I am sorry as we do not have any walk in available. Thank you.