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Q & A Lists
Item Question & Answer
[SkinnyTumbler] Portable Shaker Bottle/ Blender Bottle/ Self Stirring Mug/One Touch electric tumble
[SkinnyTumbler] Portable Shaker Bottle/ Blender Bottle/ Self Stirring Mug/One Touch electric tumble
Item Q&A
  • Question : Inquiry for the item from kim****Oct 18, 2019

  • Question : Inquiry related return and exchange from 239****Jul 20, 2019

  • Question : Hot waterAug 01, 2018

    in your ad u advertise as heat resistant hot water. But u answered to someone hot wate ris not ok.

    so which is what?

    Answer : [Re] Hot water

    Hi customer

    it's warm water is okay, too much hot water is not good for tumbler

    Question : [Re] Hot water

    i mean what about coffee and tea...

    Answer : [Re] Hot water

    It will be fine to coffee and tea !

  • Question : Bottle crack at the bottomJul 17, 2018

  • Question : Inquiry for the item from viv****Jul 03, 2018

    Hi seller, I would like to know if this blender bottle can also be used for hot coffee?

    Answer : [Re] Inquiry for the item from viv****

    When using hot water, the tumbler may break.
    We do not recommend using hot water

    Question : [Re] Inquiry for the item from viv****

    Ok noted! Thanks for your prompt reply and advise:)

    Answer : [Re] Inquiry for the item from viv****

    Have a good day!

+View all Notice, FAQ, Q&A >>
[PENSONIC] 5 in 1 Oishi Mini Grill - Stone pan Sizzling pan BBQ  Compact Design
[PENSONIC] 5 in 1 Oishi Mini Grill - Stone pan Sizzling pan BBQ Compact Design
Item Q&A
Gray Hair dye Coverage [6 packs] Hair Thickening KOREA  Color Black brown natural brown
Gray Hair dye Coverage [6 packs] Hair Thickening KOREA Color Black brown natural brown
Item Q&A
  • Question : Inquiry for the item from dan****Oct 15, 2019

    Do you have stock for dark brown ?

    Answer : [Re] Inquiry for the item from dan****

    Nope, We are sorry :(

  • Question : Inquiry for the item from Kel****Dec 02, 2018

    Is this safe to use on scalp and hair? Is black dye available?

    Answer : [Re] Inquiry for the item from Kel****

    yes safe to use on scalp, if you worried about the condition, Please need to test before to use,
    the black dye available,

  • Question : Inquiry for the item from wen****Oct 29, 2018

    How long can hair color last?
    After hair dying, no special Conditioner to condition hair; to prevent hair from drying out....?

    Answer : [Re] Inquiry for the item from wen****

    This product is a gray hair dye.
    It is best to use it once every 3-4 weeks depending on the speed at which the hair grows.
    After shampooing, use the conditioner you used before

  • Question : Inquiry for the item from joe****Oct 28, 2018

  • Question : Inquiry for the item from lee****Sep 01, 2018

    Is this to be used on dry hair or wet hair?

    Answer : [Re] Inquiry for the item from lee****

    Please use with dry hair. Thank you

+View all Notice, FAQ, Q&A >>
NEW!!! ONE DAY SALE!!! Dazzi Retro Electric Grill Pan With Hotpot Frypan Griddle Pot Hot Plate
NEW!!! ONE DAY SALE!!! Dazzi Retro Electric Grill Pan With Hotpot Frypan Griddle Pot Hot Plate
Item Q&A
  • Question : Inquiry for the item from qia****Oct 14, 2019

    Will there be red colour available?

    Answer : [Re] Inquiry for the item from qia****

    no more red :( we are sorry

  • Question : Inquiry for the item from kat****Sep 24, 2019

    Can this item be used in Singapore? It burnt my electric wire according to my electrician.

    Answer : [Re] Inquiry for the item from kat****

    As you can see from the reviews on the product, many Singaporeans use it. For reference, this is 220v of Korean style.

  • Question : Inquiry for the item from ann****Sep 18, 2019

  • Question : Inquiry for the item from tay****Sep 14, 2019

  • Question : Inquiry for the item from miz****Sep 10, 2019

+View all Notice, FAQ, Q&A >>
[Made in Korea]Window Fine Dust Filter / Removing fine dust/Strong dust collecting power/UV
[Made in Korea]Window Fine Dust Filter / Removing fine dust/Strong dust collecting power/UV
Item Q&A
  • Question : Inquiry for the item from van****Oct 13, 2019

    Hi, do I need insert screen to use this item? Or can I just attach to my window sill

    Answer : [Re] Inquiry for the item from van****

    Just use double-sided tape on the window frame.

  • Question : Inquiry for the item from jas****Jul 16, 2019

    Does it help to block out cigeratte smoke smell?

    Answer : [Re] Inquiry for the item from jas****

    On Qpost : Because the smell is different from the particles, I can not help but catch the smell.

  • Question : 2 + 2 saleJun 30, 2017

    If I buy 2 packets (each packet contain 1 piece 120c x 240cm filter) now, I get 2 packets free ?

    Answer : [Re] 2 + 2 sale

    Hi customer
    as we have written, If you buy 2+2 ( the option number ,2 )
    It can be purchased cheaper
    Thank you.

  • Question : Inquiry for the item from kei****Jun 09, 2017

    Hi,

    1) is this suitable to be used on window on high floor window such as 22 storey as the wind are strong and powerful.


    2) what the dimension of the double side tape given.


    3) if the filter is dirty and we will need to peel off the filter. A) Can the existing double side tape be reused again.

    B) If cannot be reused , when peeling off the double side tape , will there be residue/ mark left on the window panel.

    Thank you.

    Answer : [Re] Inquiry for the item from kei****

    Hi. Customer,

    1) This product may be damaged by strong winds
    2) Double sides tape 10m(32.8 ft)
    3) if the filter get dirty then you should remove
    4) the tape is not to strong so you need to clean up the dust on the window with wet tissue before put a filter So that's why you don't need to worry about mark left on the window panel.

    Thank you.

  • Question : Inquiry for the item from kei****Jun 09, 2017

    Hi,

    1) is this suitable to be used on window on high floor window such as 22 storey as the wind are strong and powerful.


    2) what the dimension of the double side tape given.


    3) if the filter is dirty and we will need to peel off the filter. A) Can the existing double side tape be reused again.

    B) If cannot be reused , when peeling off the double side tape , will there be residue/ mark left on the window panel.

    Thank you.

    Answer : [Re] Inquiry for the item from kei****

    Hi. Customer,

    1) This product may be damaged by strong winds
    2) Double sides tape 10m(32.8 ft)
    3) if the filter get dirty then you should remove
    4) the tape is not to strong so you need to clean up the dust on the window with wet tissue before put a filter So that's why you don't need to worry about mark left on the window panel.

    Thank you.

+View all Notice, FAQ, Q&A >>
★SALE★[SKIN CARES] #MADE IN KOREA# Definite effect as you see!#Anion Healthy Shower head/showerhead
★SALE★[SKIN CARES] #MADE IN KOREA# Definite effect as you see!#Anion Healthy Shower head/showerhead
Item Q&A
  • Question : Inquiry for the item from Won****Oct 10, 2019

    Hi seller may I know can I use the Vitamin C filter for this shower head ?

    Answer : [Re] Inquiry for the item from Won****

    Of course you can use!

    Question : [Re] Inquiry for the item from Won****

    Ok thank you

  • Question : Inquiry for the item from Won****Sep 28, 2019

  • Question : Inquiry for the item from dng****Aug 31, 2019

  • Question : Inquiry related return and exchange from 211****Aug 08, 2019

  • Question : Inquiry for the item from Dol****Jul 10, 2019

    Hi,

    I would like to purchase the skin care shower head filter only. May I know the size of the filter as I have bought the wrong size from another seller.

    Thanks !

    Answer : [Re] Inquiry for the item from Dol****

    Hi,

    I would like to purchase the skin care shower head filter only. May I know the size of the filter as I have bought the wrong size from another seller.

    Thanks !

+View all Notice, FAQ, Q&A >>
★100%GENUINE★[SengQ] Vacuum Packer and sealer! Keep food fresh/vacuuming /sealing
★100%GENUINE★[SengQ] Vacuum Packer and sealer! Keep food fresh/vacuuming /sealing
Item Q&A
  • Question : Inquiry for the item from 234****Oct 10, 2019

    Hi There, can this seal wet food and powder good? like chicken, pork or chilli powder?

    Answer : [Re] Inquiry for the item from 234****

    When using, adjust the angle so that the soup does not flow down.

  • Question : Inquiry for the item from hsi****Apr 14, 2019

  • Question : Inquiry for the item from den****Mar 09, 2019

  • Question : Inquiry for the item from mag****Mar 02, 2019

    Is this battery operated? Or wireless?

    Answer : [Re] Inquiry for the item from mag****

    it's machine with wire

    Question : [Re] Inquiry for the item from mag****

    Thank you, can I use other plastic bags or need to purchase the plastic bag from you?

    Answer : [Re] Inquiry for the item from mag****

    On Qpost : If you use up all the included vinyl, you need to purchase additional. https://www.qoo10.sg/g/408542519

  • Question : Inquiry for the item from 250****Feb 26, 2019

    Hi, is the plastic/packaging bpa free? and is it safe to use in sous vide cooking? thanks.

    Answer : [Re] Inquiry for the item from 250****

    yes if you order Seang Q set, you will get

    Saeng Q Vacuum sealing body
    Antibacterial pack 3m ( 20cm * 3m)
    Antibacterial big size pack 5pcs (20 * 28 cm)

    and It can be used if you care about the angle when vacuum packaging, but it may be a little difficult.

+View all Notice, FAQ, Q&A >>
BETTER THAN SK2 ★BEAUTY WATER 340ml★
BETTER THAN SK2 ★BEAUTY WATER 340ml★
Item Q&A
  • Question : Inquiry for the item from bel****Oct 08, 2019

    Hi can I confirm that it’s $29 for 2 pieces of 350ml bottles? When is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from bel****

    that it’s $29 for 2 pieces of 350ml bottles?
    =Yes. but 29 for 2 pieces of 340ml bottles

    Expiry date is untill Nov,2020
    Thank you

JW 힐링비타 3개 묶음  - 녹물 및 염소제거 피부보습  샤워필터
JW 힐링비타 3개 묶음 - 녹물 및 염소제거 피부보습 샤워필터
Item Q&A
  • Question : Inquiry for the item from jai****Oct 07, 2019

    Is it good for hair n sensitive scalp

    Answer : [Re] Inquiry for the item from jai****

    According to the people around me, it has had an effect on their scalp health for good

  • Question : Inquiry for the item from Won****Sep 28, 2019

  • Question : Inquiry for the item from Won****Sep 26, 2019

    Hi seller the filter can fix all shower head ?

    Answer : [Re] Inquiry for the item from Won****

    Fits well in all shower heads It may not be suitable for a specially designed shower head.

  • Question : Inquiry for the item from lia****May 24, 2019

NEW ♥ H201 x 3 ♥ Vitamin C Shower filter for 2 months *MADE IN KOREA* DRY SKIN
NEW ♥ H201 x 3 ♥ Vitamin C Shower filter for 2 months *MADE IN KOREA* DRY SKIN
Item Q&A
  • Question : Inquiry for the item from My8****Oct 07, 2019

    Can i confirm this will be suited well to Singapore standard shower head??

    Answer : [Re] Inquiry for the item from My8****

    As you can see from the review of the product, many Singaporeans have no problem using it.

  • Question : Inquiry for the item from Won****Sep 30, 2019

  • Question : Inquiry for the item from Won****Sep 26, 2019

    Hi seller, this can use for all shower head ? Do you have lavender vita milk shower ?

    Answer : [Re] Inquiry for the item from Won****

    Fits well in all shower heads It may not be suitable for a specially designed shower head.
    We do not have lavender milk.

Germanium 99% bracelet Special Health is Wealth Sale!! ★Premium Magnetic Power Balance
Germanium 99% bracelet Special Health is Wealth Sale!! ★Premium Magnetic Power Balance
Item Q&A
  • Question : Inquiry for the item from jes****Oct 05, 2019

  • Question : Inquiry for the item from vis****Jul 24, 2019

  • Question : Inquiry for the item from goo****May 01, 2019

  • Question : Inquiry for the item from ah.****Jan 19, 2019

    Hi can wear it during shower? Would the bronze colour fade?

    Answer : [Re] Inquiry for the item from ah.****

    It is recommended that you do not wear when showering for a long time.

  • Question : Inquiry for the item from pre****Nov 16, 2018

    hi seller,
    will you help to adjust the length of the bracelet to 17cm if I purchase it?
    can I receive it on 23 or 24 November (next Friday or Saturday) if I purchase it tomorrow (17 November)?

    Answer : [Re] Inquiry for the item from pre****

    The shipping time is usually one week.
    We can not individually modify the length of the item.

+View all Notice, FAQ, Q&A >>
[NOSK] 10 pcs Air purifier in nose!KOREA BEST!Block Haze  Dust mask  Nose mask
[NOSK] 10 pcs Air purifier in nose!KOREA BEST!Block Haze Dust mask Nose mask
Item Q&A
  • Question : Inquiry for the item from eun****Sep 21, 2019

    Want to use it to prevent inhaling smoke. 2 x heavy chain smokers in haze period is no joke (>_<). Is this effective?

    Answer : [Re] Inquiry for the item from eun****

    Many people are feeling the effect.
    We recommend that you only purchase the size comparison.

  • Question : Inquiry for the item from eun****Mar 13, 2019

    Hi seller,

    If I order the 20pack version do I get the portable case?

    Thanks.

    Answer : [Re] Inquiry for the item from eun****

    Yes you can get it

  • Question : delivery timeSep 25, 2015

  • Question : ReuseSep 21, 2015

    Hi I know that the product can be reused after rinsing with water, I would like to know how many times the product can be reused. Thanks.

    Answer : [Re] Reuse

    maybe can 2-3time
    cause originally it made for one use.
    but can use at least 2-3times
    if not use roughly.
    so it is under the condition of product!
    thx.

  • Question : Missing itemsSep 19, 2015

    Hi I have received the items but 2 cases were missing in one of the box . Total I received 44 pcs instead of 48

    Answer : [Re] Missing items

    Hello customer then will send extra 2 portable cases. please wait a bit! thx.

+View all Notice, FAQ, Q&A >>
[에이바자르] V라인 리프팅팩  프리미엄 마스크
[에이바자르] V라인 리프팅팩 프리미엄 마스크
Item Q&A
HOT SALE!!! Vitamin C Shower filter for 2 months *MADE IN KOREA* DRY SKIN
HOT SALE!!! Vitamin C Shower filter for 2 months *MADE IN KOREA* DRY SKIN
Item Q&A
  • Question : Inquiry for the item from Sus****Sep 14, 2019

    For ezcema skin problem, which one should I buy?

    Answer : [Re] Inquiry for the item from Sus****

    This product is not a medical item. It is a product that reduces damage caused only by rust.
    H201 product is more effective.

  • Question : Inquiry for the item from chr****Aug 19, 2019

    May I know which smell is stronger?

    Answer : [Re] Inquiry for the item from chr****

    Overall similar.

  • Question : Inquiry related delivery from hur****Aug 15, 2019

    Hi, i purchase again, as the 2nd time the delivery unable track and I did not receive the items. Tried contact you but you are not responding and had to contact qoo10 to refund. I tried purchase again and had the same problem! Keep saying check 2~3 days. But it has been 3 weeks. Please respond, assist and advice

    Answer : [Re] Inquiry related delivery from hur****

    I think the delivery of the goods is a little late.
    Now you can check where it is

  • Question : Inquiry for the item from pai****Aug 12, 2019

    Is it safe for pets?

    Answer : [Re] Inquiry for the item from pai****

    But do not use it as a drinking water.A little intake is ok. But it is not right to use it as private drinking water.

  • Question : Inquiry related delivery from hur****Aug 10, 2019

+View all Notice, FAQ, Q&A >>
4 Egg Pan Frying pan egg pan/breakfast pan omelette  Pancake Maker Crepes Waffle Pan ★ MADE IN KOREA
4 Egg Pan Frying pan egg pan/breakfast pan omelette Pancake Maker Crepes Waffle Pan ★ MADE IN KOREA
Item Q&A
  • Question : Inquiry related delivery from Gra****Sep 05, 2019

    Hi Seller

    What happen to my order. I ordered on 23 august, status of delivery still at dispatch center Korea. If cant delivery, kindly cancel my order and refund me the amount.

    Answer : [Re] Inquiry related delivery from Gra****

    We are Sorry. I refunded because the product was out of stock.
    We knew we had contacted you already, but it was our mistake.
    I approved the refund through Qoo10 and the next steps will be helped by Qoo10 C / S center. Sorry

  • Question : Inquiry for the item from jun****Jun 28, 2019

    The 4 egg frying pan can it be use for induction/electric cooker?

    Answer : [Re] Inquiry for the item from jun****

    It can be used when you purchase it for induction.

Edible oil spray / Air fryer / Oil container / Storage container / Seasoning MADE IN KOREA
Edible oil spray / Air fryer / Oil container / Storage container / Seasoning MADE IN KOREA
Item Q&A
HOT Deal ★[Water Cooling Mat] Cooling Pad Heat reduce No gel Cooling mattres Water mattress
HOT Deal ★[Water Cooling Mat] Cooling Pad Heat reduce No gel Cooling mattres Water mattress
Item Q&A
[Derma W] ultrasonic microdermabrasion peeling nutrition lifting/Hi-tech LnH Derma W/
[Derma W] ultrasonic microdermabrasion peeling nutrition lifting/Hi-tech LnH Derma W/
Item Q&A
  • Question : Inquiry for the item from 241****Aug 22, 2019

    Hi! Do you have this product in stock? Was is originally manufactured in South Korea? Do you have this item with golden blade? Is there any warranty for that?
    Thanks.

    Answer : [Re] Inquiry for the item from 241****

    The product is genuine.
    There is no golden blade.
    There is no warranty.

  • Question : faulty deviceMar 02, 2016

  • Question : Youtube linkJan 21, 2016

  • Question : Item faultyJan 17, 2016

  • Question : English ManualJan 08, 2016

+View all Notice, FAQ, Q&A >>
Disney [Wing band 4 pcs] Korea Bikit Guard MOSQUITO Insect Repellent   adult and children ZIKA
Disney [Wing band 4 pcs] Korea Bikit Guard MOSQUITO Insect Repellent adult and children ZIKA
Item Q&A
  • Question : Inquiry for the item from kan****Aug 19, 2019

  • Question : Inquiry for the item from cec****May 23, 2019

    is it authentic? what are the band design and colour? can choose?

    Answer : [Re] Inquiry for the item from cec****

    4 pcs means
    2 mini and 2 Mickey
    This is genuine.

[스킨랩] 비타민C 샤워필터 / 염류제거 / 수분 보습 / 대용량 가정용 여행용 샤워필터
[스킨랩] 비타민C 샤워필터 / 염류제거 / 수분 보습 / 대용량 가정용 여행용 샤워필터
Item Q&A
  • Question : Inquiry for the item from Roy****Jul 28, 2019

  • Question : Inquiry related cancel and refund from Sus****Jun 25, 2019

◆MADE IN KOREA◆SKIN CARES◆Definite effect as you see◆Anion Healthy Shower head◆showerhead
◆MADE IN KOREA◆SKIN CARES◆Definite effect as you see◆Anion Healthy Shower head◆showerhead
Item Q&A
  • Question : Inquiry for the item from Dol****Jul 26, 2019

  • Question : Inquiry for the item from kum****Apr 14, 2019

    Can the handy head be used as shower head? Which is bigger, handy head or shower head as the description isn't clear?

    Answer : [Re] Inquiry for the item from kum****

    Depends on the size and purpose of the tab being connected.
    Please use the shower head if you use it in the bathroom for a shower.

    Question : [Re] Inquiry for the item from kum****

    Noted with thanks!

  • Question : Inquiry for the item from Wen****Mar 03, 2019

    Hi seller, I would like to know what is the different of shower head and handy head ? Thank you

    Answer : [Re] Inquiry for the item from Wen****

    Just different of head size

  • Question : Inquiry from kar****Nov 26, 2018

    Missing 4 add on shower head fliters. I have submitted non receipt claim.

    Answer : [Re] Inquiry from kar****

    Hi customer, We would like to refund about 4 shower filters
    is it okay for you ?

    Question : [Re] Inquiry from kar****

    hi can exchange my handy head to cobra head?i bought wrongly and then pass me the missing 4 shower fliters?

    Answer : [Re] Inquiry from kar****

    Any updates?

    Question : [Re] Inquiry from kar****

    Hi customer, if you would like to exchange the head, it will be more shipping fee on you, so We recomeded for refund aobut filters,

    Answer : [Re] Inquiry from kar****

    Okay then refund the fliters.

    Question : [Re] Inquiry from kar****

    Partial refund is not possible for orders received for exchange.
     If I inform you after withdrawing the exchange, I will refund a partial fee of $ 16.

    Answer : [Re] Inquiry from kar****

    I have just orderd cobra head since you cant exchange my wrong order.
    You can put together with it.

    Question : [Re] Inquiry from kar****

    I have received my cobra head. Nvm please refund my fliter money.

    Answer : [Re] Inquiry from kar****

    can not help you as We attached file

    Question : [Re] Inquiry from kar****

    Okay i withdraw the exchange claim. Can partial refund to me now?

    Answer : [Re] Inquiry from kar****

    We made partial refund to you please check again

  • Question : Inquiry for the item from 236****Nov 24, 2018

+View all Notice, FAQ, Q&A >>
[Fresh Refill] Fresh Pack-Pro / Vacuum Plastic Packing Machine / Clean Package for Food
[Fresh Refill] Fresh Pack-Pro / Vacuum Plastic Packing Machine / Clean Package for Food
Item Q&A
  • Question : 来自Ely****会员的商品咨询。Jul 19, 2019

    这个有包那架机吗?

    Answer : [Re] 来自Ely****会员的商品咨询。

    please speak english

  • Question : Inquiry for the item from bli****Dec 01, 2018

  • Question : Inquiry for the item from kea****Jul 17, 2018

    Is the price include the vacuum machine and one roll of plastic?

    Answer : [Re] Inquiry for the item from kea****

    Hi customer
    this page is only for selling the Refill bags.
    Not the vacuum machine.
    If you want to buy the machine, please visit them

    1. https://www.qoo10.sg/g/554146794

    2. https://www.qoo10.sg/g/404046268

  • Question : Order Number 225500258Aug 22, 2017

    Hi there, I have made an order # 225500257 and order # 225500258.

    Order # 225500257 was recived with 5*2 big bags but Order # 225500258 of 5*2 small bags was not received.

    Pls help on this. Thanks.

    Answer : [Re] Order Number 225500258

    We are sorry about it.
    We are going to send out the 2 samll today for you.

  • Question : Heating enquiryApr 06, 2016

+View all Notice, FAQ, Q&A >>
[ILDONG ] 창문필터+양면테이프 세트 /  베란다 미세먼지 차단 /  초미세먼지 창문 필터
[ILDONG ] 창문필터+양면테이프 세트 / 베란다 미세먼지 차단 / 초미세먼지 창문 필터
Item Q&A
  • Question : Inquiry for the item from str****Jul 08, 2019

    Hi, will this help in preventing odor such as cigarette smell from coming in?

    Thanks.

    Answer : [Re] Inquiry for the item from str****

    It does not help much.
    This product can block fine dust, but it is anticipated that there will be a limit to the prevention of incense.

    Question : [Re] Inquiry for the item from str****

    Ok thanks so much for the reply :)

NEW!!![Egg Pillow]  1200만개 마이크로 알갱이 / 편안한 숙면
NEW!!![Egg Pillow] 1200만개 마이크로 알갱이 / 편안한 숙면
Item Q&A
SUPER PRICE ★ COOL PANTS ★ Free size Cool Material Korea Fashion Aladdin pants Yoga Pants inner pant
SUPER PRICE ★ COOL PANTS ★ Free size Cool Material Korea Fashion Aladdin pants Yoga Pants inner pant
Item Q&A
[VERI-Q] 발란스프로 개인용 혈당측정기세트 (측정기+검사지+사혈침)
[VERI-Q] 발란스프로 개인용 혈당측정기세트 (측정기+검사지+사혈침)
Item Q&A
  • Question : Inquiry for the item from sga****Jun 21, 2019

[Daeng Gi Meo Ri] ♥ Ki-Gold ♥ Shampoo 500ml / Treatment 500ml  Ginseng Energizing Hair scalp care
[Daeng Gi Meo Ri] ♥ Ki-Gold ♥ Shampoo 500ml / Treatment 500ml Ginseng Energizing Hair scalp care
Item Q&A