Q&A board

Q & A Lists
Item Question & Answer
[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from teo****Nov 14, 2018

    When will you restock ?

    Answer : [Re] Inquiry for the item from teo****

    Hi Customer,

    Our pork ribs are never out of stock. It might be a system error. Please try again later.

    Thanks

  • Question : Microwave?Jul 29, 2017

    Dear seller, can i heat it up by microwave? how long will take? thanks.

    Answer : [Re] Microwave?

    Hi customer,

    We do not recommend microwaving the items as the taste might differ. Please kindly steam it accordingly to ensure maximum flavour!

  • Question : PorkJun 14, 2017

    Do you use fresh or froozen pork ribs? Only lean meat or with some fats?

    Answer : [Re] Pork

    Hi, we use frozen pork ribs. The pork ribs is lean meat with some fats.

[Swatow Restaurant] 42pcs Assorted Dim Sum! Chilled Dim Sum Delivery
[Swatow Restaurant] 42pcs Assorted Dim Sum! Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry from 233****Nov 13, 2018

  • Question : Inquiry related delivery from tan****Nov 13, 2018

  • Question : Inquiry for the item from ali****Nov 12, 2018

    Hi, may I suggest that you tie in the promotion with your other items like glutinous rice, roast pork buns, etc, like in the past??

    Answer : [Re] Inquiry for the item from ali****

    Hi Customer,

    We are in the midst of discussion for the next promotion. We will consider your feedback.

    Thanks

  • Question : Inquiry for the item from lin****Nov 11, 2018

    Ready to eat upon deliver? Or I must heat up?

    Answer : [Re] Inquiry for the item from lin****

    Hi Customer,

    We only dispatch our products chilled. Kindly steam it before consumption.

    Thanks

  • Question : Inquiry for the item from jea****Nov 11, 2018

    How Long can I keep the food prior to eating?

    Answer : [Re] Inquiry for the item from jea****

    Hi Customer,

    You can keep it in the freezer for a maximum of 5days.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] BUNDLE OF 3 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
[Swatow Restaurant] BUNDLE OF 3 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
Item Q&A
  • Question : Inquiry for the item from tan****Nov 11, 2018

  • Question : Inquiry for the item from ong****Oct 10, 2018

    When is the expiry? I am buying for gifts n will only bring overseas end December

    Answer : [Re] Inquiry for the item from ong****

    Hi Customer,

    The expiry date will be one month after the receiving date as we dispatched fresh fishskin daily.

    Thanks

  • Question : Inquiry related delivery from eel****Oct 08, 2018

    May i know if i order tonight, can i get it by this Wednesday?

    Answer : [Re] Inquiry related delivery from eel****

    Hi Customer,

    Yes. Please choose your own desired delivery date.

    Thanks

  • Question : Inquiry for the item from clp****Sep 26, 2018

    Do you still sell this in a plastic bottle?

    Answer : [Re] Inquiry for the item from clp****

    Hi Customer,

    The bottled fishskin is not in our Qoo10 lisiting anymore but you are still able to purchase it from our restaurant outlet at a retail price.

    Thanks

  • Question : Inquiry for the item from mem****Sep 19, 2018

    Hi, what’s the expiry date?

    Answer : [Re] Inquiry for the item from mem****

    Hi Customer,

    The expiry date are stated behind of the packaging.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Seaweed Fish Skin!
[Swatow Restaurant] 250gm Crispy Seaweed Fish Skin!
Item Q&A
  • Question : Inquiry related delivery from mic****Nov 10, 2018

    Any possibility to collect fr outlets like Bao Today ? Buying 1 to try n shipping is expensive

    Answer : [Re] Inquiry related delivery from mic****

    Hi Customer,

    Self collection is not available. Alternatively, you could make a purchase directly from our outlets at a retail price. We hope for your understanding.

    Thanks

  • Question : Inquiry from Kh-****Apr 23, 2018

    May i know the expiry date?

    Answer : [Re] Inquiry from Kh-****

    Hi Customer,

    The expiry date are printed on the label.

    Thanks.

  • Question : Inquiry from gnj****Mar 29, 2018

  • Question : Inquiry for the item from enn****Feb 28, 2018

    When will be the salted egg fish skin available?

    Answer : [Re] Inquiry for the item from enn****

    Hi Customer,

    We are currently working on a new packagaing for the Salted Egg fishskin. It shall be up shortly, please stay with us till then.

    Thanks.

  • Question : Inquiry related delivery from may****Dec 30, 2017

    Hi can do self pick up? And remove the delivery charge.

    Answer : [Re] Inquiry related delivery from may****

    Hi, self pick up is not available. Thanks.

+View all Notice, FAQ, Q&A >>
*11.11 SPECIAL+ MYSTERY ITEM* FRESHLY HANDMADE Bao Platter 3x6pcs! Fresh and Chilled! 6 Bao Choices
*11.11 SPECIAL+ MYSTERY ITEM* FRESHLY HANDMADE Bao Platter 3x6pcs! Fresh and Chilled! 6 Bao Choices
Item Q&A
  • Question : Baos without the fish skinsNov 09, 2018

    Hi seller,

    Would you sell the baos only at promotion price? We do not take eat fish skin. thks

    Answer : [Re] Baos without the fish skins

    Hi Customer,

    We apologise that we will only be doing this bao platter + fishskin promotion for this 11/11 sales. As it is for 11/11, we are going towards the direction of bundle sales. We hope for your understanding.

    Thanks

  • Question : Inquiry for the item from yel****Nov 09, 2018

    How Long can we keep the bun in freezer?

    Answer : [Re] Inquiry for the item from yel****

    Hi Customer,

    Can keep a maximum of 5days.

    Thanks

  • Question : Inquiry for the item from owm****Nov 09, 2018

    18pcs for $22??? But normal price 12pcs only $9?

    Answer : [Re] Inquiry for the item from owm****

    Hi Customer,

    Our bao platter initially was sold at $15.80 per set. Now that it is for the 11/11 promo, purchase it at $22 and you will get a free bottle of fishskin which was worth $13.80 before discount. We hope for your understanding.

    Thanks

  • Question : Inquiry for the item from Kar****Oct 11, 2018

    Hi does the custard egg yolk have butter instead ?

    Answer : [Re] Inquiry for the item from Kar****

    Hi Customer,

    It does contains unsalted butter.

    Thanks

  • Question : Inquiry for the item from Joa****Oct 10, 2018

    May I know how many days it can keep in fridge

    Answer : [Re] Inquiry for the item from Joa****

    Hi Customer,

    You can keep it for 2 to 3 days in chiller and a maximum of 5days in freezer.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Sesame Paste Bun 芝麻包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Sesame Paste Bun 芝麻包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from chr****Nov 01, 2018

    Can vegetarian consume this sesame paste bun?

    Answer : [Re] Inquiry for the item from chr****

    Hi Customer,

    Yes, it is suitable for vegetarian.

    Thanks

[Swatow Restaurant] 250gm Crispy Mala Fish Skin!
[Swatow Restaurant] 250gm Crispy Mala Fish Skin!
Item Q&A
  • Question : Self collectionOct 18, 2018

    Hi,

    Can I self collect after 7pm?

    Answer : [Re] Self collection

    Hi Customer,

    Self collection is not available.

    Thanks

    Question : [Re] Self collection

    shame.... else I could walk over and get it. so unearth-friendly.

    Answer : [Re] Self collection

    Hi Customer,

    We apologise about that and hope for your understanding.

    Thanks

[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
Item Q&A
  • Question : Halal Certified?Oct 19, 2018

    Hi,

    Is the Lau Sa Pao Halal or does it use any ingredients from animal besides the salted egg yolk? I'm a vegetarian who can take eggs so is this suitable?

    Answer : [Re] Halal Certified?

    Hi Customer,

    For this particular bun, it only contains sugar, slated egg yolk and butter. However, our products are not halal certified. Hope for your understanding.

    Thanks

    Question : [Re] Halal Certified?

    OK thks

    Answer : [Re] Halal Certified?

    Hi Seller,

    Can the Lau Sa Pao be stored in freezer to keep longer? Or I have to consume all 6 boxes within a week which may not be possible for me?

    Question : [Re] Halal Certified?

    Hi Customer,

    As our products does not contains persavatives, it can only last up to a maximum of 1 week in the freezer so please do consume as soon as possible.

    Thanks

  • Question : Inquiry related delivery from coo****Oct 17, 2018

  • Question : CollectionOct 09, 2018

    Hi

    Can I self-collect the items instead of delivery? Will there be any delivery charge? Thanks.

    Answer : [Re] Collection

    Hi Customer,

    Self collection is not available. There will be free delivery if the order are $50 and above.

    Thanks

  • Question : Inquiry for the item from Ser****Apr 27, 2018

    Hi! Seller what is the expiration date? Can keep how long? Thanks!

    Answer : [Re] Inquiry for the item from Ser****

    Hi Customer,

    This can be kept in chiller for 2 days and a maximum of 5 days in freezer. Our dimsum have no expiry dates.

    Thanks.

  • Question : Missing bunMar 24, 2018

    Dear seller,

    I have received the Custard and Egg Yolk Bun (order number 250865850). However, I noticed one bun was missing. Please tell me a way to remedy the situation. Thank you.

    Answer : [Re] Missing bun

    Hi Customer,

    May I know, 1 bun as in 1 piece of Custard Egg Yolk Bun?

    Thanks.

    Question : [Re] Missing bun

    Hi Seller,

    Yup, is 1 piece of custard egg yolk bun

    Answer : [Re] Missing bun

    Hi Customer,

    For this we will refund you accordingly.

    Thanks.
    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 150gm Sambal Chilli Sauce
[Swatow Restaurant] 150gm Sambal Chilli Sauce
Item Q&A
  • Question : Inquiry for the item from seo****Oct 13, 2018

    Does this need to be kept in the fridge when not eating ? What is the expiry date ?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    It is up to your preference but it is most recommended to be kept it fridge once opened.

    Thanks

[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
Item Q&A
  • Question : self lifeOct 09, 2018

    hi may i know if i keep in frozen can keep for how long?

    Answer : [Re] self life

    Hi Customer,

    It will last for a maximum of 5days in the freezer.

    Thanks

  • Question : Inquiry for the item from joa****Sep 16, 2018

    Hi, do you provide chilli sauce?

    Answer : [Re] Inquiry for the item from joa****

    Hi Customer,

    We don't provide chilli sauce.

    Thanks

  • Question : buy above $50Sep 07, 2018

    hi i wan to buy above $50 y still ask me to pay $6.80.. can pls check

    Answer : [Re] buy above $50

    Hi Customer ,

    It might be a system error. Please check again now.

    Thanks

  • Question : Inquiry for the item from sbc****Sep 06, 2018

    Hello, just received this. May I know how many minutes to steam if it is thawed already? The instructions are for steaming from frozen state right? Thanks

    Answer : [Re] Inquiry for the item from sbc****

    Hi Customer,

    The instructions given are for thawed stage so please steam it for 15 to 20mins.

    Thanks

  • Question : Change of Delivery DateJul 09, 2018

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from lee****Oct 05, 2018

    Steamed dumpling with Chives, can I know what is the ingredient? Cause I don’t wanna to have meat/ seafood/ mushroom. Best to have all vege only (garlic is acceptable)

    Answer : [Re] Inquiry for the item from lee****

    Hi Customer,

    Unfortunately, our chives dumpling contains shrimp. Muhsroom dumpling will be good for just veges.

    Thanks

  • Question : Inquiry for the item from seo****Oct 01, 2018

    Do I need to freeze the dim sum if I want to serve it the next day after delivery?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    Yes you have to put it into the freezer upon receiveing and at the night before you sleep, just place it into the chiller for it to thaw overnight to ensure smooth steaming process the next morning.

    Thanks

  • Question : Inquiry for the item from lad****Sep 29, 2018

    Hi, May l know when the bottles of sambal chilli be back on sale again? Am running low in stock. Appreciate a response please. Thank you.

    Answer : [Re] Inquiry for the item from lad****

    Hi Customer,

    The sales of sambal chili shall be back by this week.

    Thanks

  • Question : Inquiry for the item from ech****Sep 08, 2018

    I assume the dim sum items arrive to us frozen. How long can we keep and store the various dim sum items n an average in their frozen state?

    Answer : [Re] Inquiry for the item from ech****

    Hi Customer,

    Our dimsum are dispatched on a chilled state. The shelf life will be 3 to 4 days in the freezer and 2days in the chiller .

    Thanks

    Question : [Re] Inquiry for the item from ech****

    thank you for your reply.

    Answer : [Re] Inquiry for the item from ech****

    No problem.

  • Question : Inquiry for the item from kek****Sep 08, 2018

    Hi..
    How to combine different dim sum items ($9.90) into 1 order so that my bill will be more than $50 for free shipping? For e.g., i want 12pcs chives dumplings, 12pcs crystal dumplings, 12pc har gaos, 12pcs mushroom dumplings and 12 pcs beancurd skin?

    Answer : [Re] Inquiry for the item from kek****

    Hello please respond . Appreciate

    Question : [Re] Inquiry for the item from kek****

    Hi Customer,

    We apologise for the late reply as our office only operate during the weekdays. You could just add them easily into one cart and it will auto combine it into one order.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from seo****Oct 04, 2018

    I intend to order tomorrow. Will it be delivered on Saturday, the next day?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    You can order now and choose your desire shipping date. If the slot is not full, you shall be able to receive them on the chosen date and time.

    Thanks

  • Question : Inquiry for the item from kkn****Feb 23, 2018

    Order no. 247150401. I received this order on Monday n steam the dumplings this morning. However it has a sour taste. This is not the first time I ordered. The char siew buns r ok. Everything i put in the freezer after receiving it

    Answer : [Re] Inquiry for the item from kkn****

    Hi Customer,

    As our dimsum are all freshly handmade they are best recomemded to consume within 2days or in 4 to 5days if store in a very very cold freezer. We seek for your understanding.

    Thanks.

  • Question : freezerJan 12, 2018

    Hi if put in freezer. How long can I keep? Thanks

    Answer : [Re] freezer

    Hi, it could last up to 5days if kept in freezer and 2 to 3 days in chiller. Thanks.

  • Question : Wrong deliveryDec 29, 2017

    Hi there! I have placed an order of 2 packs of Siew mai, 2 packs of prawn dumplings, 1 pack of pork bao and 1 pack of chicken bao but I just received a big pack of xiaolongbao from another shop. I tried to contact the delivery man but he said he was given this package. Can you please help? I have ordered the dim sum for a party on Sunday. Many thanks!

    Answer : [Re] Wrong delivery

    Hi, we could not find your order in our system. Can you kindly provide us with the order number or cart number? Thanks.

    Question : [Re] Wrong delivery

    Hi! My cart number and order number are as follows:
    Cart no. : 115715364
    Order no. : 240805358
    Thanks!

    Answer : [Re] Wrong delivery

    Hi customer,

    We do not sell xiao long bao and we are not sure where the order came from. Can you take a picture and send it to us? You will not need to return them to us.

    Thanks.

    Question : [Re] Wrong delivery

    Hi! Thanks for getting back. Please find attached the packet of Xiao Long Bao we received. Many thanks!

    Answer : [Re] Wrong delivery

    Hi! Thanks so much for re-delivering the items promptly. =)

    Question : [Re] Wrong delivery

    Hi, thank you so much for your kind support and understanding. Thanks.

  • Question : Inquiry related delivery from thi****Oct 10, 2017

    i wanted to place order for delivery this Friday or Saturday but deliver slots are fully booked so I did not lace not orders. anyway you can help to squeeze in a slot for me?

    Answer : [Re] Inquiry related delivery from thi****

    Hi so sorry to inform that all slot for Fri and Sat are currently full. The next earliest slot will be at Monday 10 to 12pm. We seek for your understanding, thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
Item Q&A
  • Question : Inquiry for the item from 99i****Oct 03, 2018

    Are swatow items i.e siew mai, etc to be consumed in a day?

    Answer : [Re] Inquiry for the item from 99i****

    Hi Customer,

    It shall be consumed within 2days if stored in chiller and a maximum of 3 to 4days in the freezer.

    Thanks

  • Question : Inquiry for the item from mta****Sep 07, 2018

    Is there pork in here?

    Answer : [Re] Inquiry for the item from mta****

    Hi Customer,

    This item does not have pork.

    Thanks

  • Question : Inquiry for the item from asl****Jul 22, 2018

    Can you reply

    Answer : [Re] Inquiry for the item from asl****

    Hi Customer,

    Sorry for late reply as our office did not operate during the weekends. You can't keep the dimsum for 2 weeks even in the freezer. The maximum is 5 days.

    Thanks.

  • Question : Inquiry for the item from asl****Jul 22, 2018

    Can ubreply

    Answer : [Re] Inquiry for the item from asl****

    Hi Customer,

    Sorry for late reply as our office did not operate during the weekends. You can't keep the dimsum for 2 weeks even in the freezer. The maximum is 5 days.

    Thanks.

  • Question : Inquiry for the item from asl****Jul 21, 2018

    Can I keep the item for more than two weeks in freezer

    Answer : [Re] Inquiry for the item from asl****

    Hi Customer,

    Sorry for late reply as our office did not operate during the weekends. You can't keep the dimsum for 2 weeks even in the freezer. The maximum is 5 days.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry related delivery from fai****Sep 19, 2018

  • Question : Inquiry for the item from my_****Aug 23, 2018

    Hi, how long can the food be kept in freezer? Will item be frozen or freashly made?

    Answer : [Re] Inquiry for the item from my_****

    Hi Customer,

    Our dimsum are freshly handmade daily so the expected shelf life will be around 3 to 4days max in the freezer and 2days in the chiller.

    Thanks

  • Question : Inquiry for the item from olp****Jan 01, 2018

    Can we self pick up the items by ourselves ?

    Answer : [Re] Inquiry for the item from olp****

    Hi, self pick up is not available. Thanks.

  • Question : Inquiry for the item from ody****Dec 29, 2017

    How long must we steam the items if we want to eat immediately after they have been delivered?

    Answer : [Re] Inquiry for the item from ody****

    Hi, for this particular dimsum the preparation time will be at around 6 to 7mins. Thanks.

  • Question : Inquiry for the item from ody****Dec 29, 2017

    Hi can it be delivered hot instead of chilled? I am ordering them for a party. Thanks

    Answer : [Re] Inquiry for the item from ody****

    Hi, we only delivered it in chilled form. We seek for your understanding, thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!Sep 10, 2018

    Hi Seller, May I know for 600gm, how many pcs of chicken claw ?

    Answer : [Re] Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!

    Hi Customer,

    Our chicken claw come in various sizes and weight so it is very hard to confirm on how many pcs there is going to be but 600g is good for 2 to 3pax.

    Thanks

    Question : [Re] Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!

    Please give me an estimation, but of course the estimation must not be too drastically different, example: 12 pcs becomes 6 pcs.

    Answer : [Re] Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!

    Hi Customer,

    There are around 20 to 24pcs.

    Thanks

    Question : [Re] Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!

    Thanks for your prompt reply. Last but not least, can I self-collect the items.

    Answer : [Re] Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!

    Hi Customer,

    Unfortunately, self collection is not available.

    Thanks

  • Question : Unable to get free shippingMay 08, 2018

    Hi I've added a few things to the cart, eg. the platter, chicken claw and fried beancurd thingy. All add up to $50 and above but how come there isn't free shipping to it?

    Answer : [Re] Unable to get free shipping

    Hi Customer,

    It might ba a system error please try again. Kinfly upate us again. If you are still charged the shipping fee, no worry we will refund you if your order is above $50.

    Thanks.

    Question : [Re] Unable to get free shipping

    So u will be able to do refund of 6.80?

    Answer : [Re] Unable to get free shipping

    Hi Customer,

    Yes we are able to refund you the shipping fee once your parcel is ship out. No worries.

    Thanks.

    Question : [Re] Unable to get free shipping

    Hi I've received my ordered. Remember for the refund. Thanks

    Answer : [Re] Unable to get free shipping

    Hi Customer,

    The refund has been made. It will take around 2 to 3 weeks for the amount to be credited. Kindly let us know if you did not receive it by then.

    Thanks.

  • Question : time sumApr 27, 2018

    Hi there, are your items raw, or cooked but frozen?
    Regards

    Answer : [Re] time sum

    Hi Customer,

    Our dimsum are raw and chilled. Only the buns are cooked and chilled.

    Thanks.

  • Question : Delivery ChargeApr 27, 2018

  • Question : Delivery chargeApr 26, 2018

    Hi seller,

    I wanted to buy bbq pork bun and chicken claw but the delivery charges are different, the charges can be the same $25?

    Answer : [Re] Delivery charge

    Hi Customer,

    Currently, if your order are $50 and above the delivery charge will be $6.80 regardless of what you purchased.

    Thanks.

    Question : [Re] Delivery charge

    Hi Seller,

    Since I purchase bbq pork bun over $25 your current promotion for free delivery, can I add other items cost $21.60 which require purchase above $50 for free delivery? same delivery date and location.

    Answer : [Re] Delivery charge

    Hi Customer,

    Do you mean that you had already placed your order for the BBQ Pork Bun and would like to order for additional items which cost $21.60?

    Thanks.

    Question : [Re] Delivery charge

    I am going to place order for 2 BBQ pork buns $14.70 & chicken claw $10.80 total $25.50. Can I get free delivery for this order since above $25?

    Answer : [Re] Delivery charge

    Hi Customer,

    We could not give a free delivery to you as the only time sale item is the BBQ Pork Buns. You could enjoy a free delivery once the order is $25 and above tomorrow as we will be having a 25% promotion storewide from 27 Apr to 29 Apr.

    Thanks.

    Question : [Re] Delivery charge

    Hi Seller,

    Just want to confirm as you mentioned all the item include bbq pork buns & chicken claw have 25% off?

    Answer : [Re] Delivery charge

    Yes.

    Question : [Re] Delivery charge

    Thank you for your reply and time on my inquiries.

    Answer : [Re] Delivery charge

    No problem and thanks for your kind support.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from ade****Sep 08, 2018

    1) How long is shelf life if put in freezer?
    2) Packing in frozen bag during delivery?

    Answer : [Re] Inquiry for the item from ade****

    Hi Customer,

    The shelf life will be 3 to 4days in the freezer. It would be placed into a cooler bag during delivery but you would not receive it together with the cooler bag. We hope for your understanding.

    Thanks

  • Question : Inquiry for the item from fen****May 12, 2018

  • Question : Inquiry for the item from chr****May 07, 2018

  • Question : Inquiry related delivery from mdm****Apr 29, 2018

    Can do self collection?

    Answer : [Re] Inquiry related delivery from mdm****

    Hi Customer,

    Self collection is not available.

    Thanks.

  • Question : Seeking adviceMar 23, 2018

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Braised Pork Bun! 潮州卤肉包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Braised Pork Bun! 潮州卤肉包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from isa****Aug 29, 2018

    Hi, usually how long can i keep the food ? Since its freshly made ?

    Thanks

    Answer : [Re] Inquiry for the item from isa****

    Hi Customer,

    It can be kept in the freezer for a maximum of 4days and in the chiller for around 2days.

    Thanks

  • Question : Inquiry related delivery from blu****Aug 09, 2018

    Can we choose the delivery time?

    Answer : [Re] Inquiry related delivery from blu****

    Hi Customer,

    Sorry for the late reply as our office only operate during the weekdays excluding the public holiday. You are allow to choose your own delivery time according to the different time slot and dates stated.

    Thanks

  • Question : 3 hours same day deliveryJul 28, 2018

    what is the amount and time to order to have the same day delivery

    Answer : [Re] 3 hours same day delivery

    Hi Customer,

    There is no min. order, is just that if the order is $50 and above, the shipping fee will be waived. You can have your own choice of date for all orders.

    Thanks

  • Question : Inquiry related delivery from yap****Apr 26, 2018

    Hi,
    I tried ordering a total of $60+, and I saw a shipping fee of $13+.
    Can you please verify. Thanks

    Answer : [Re] Inquiry related delivery from yap****

    Hi Customer,

    We have received quite a few feedback regarding to this matter. We are still in the midist of waiting for replies from the Qoo10 side. Meanwhile, please be patient with us or you could just place you order and we would refund you the extra charged shipping fee accordingly. We hope for your understanding.

    Thanks.

  • Question : Inquiry from lyn****Feb 19, 2018

    Hi, just want to check if I want to order various different items like Bayard pork buns, fish skin and siew nai together to enjoy the free delivery, is it possible? If yes, how do I do it?

    Answer : [Re] Inquiry from lyn****

    Hi Customer,

    You are please to do so. Order as much variety from us in one order and enjoy a free delivery. You just need to select you desired items and add them into your cart and check out at once.

    Thanks.

[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from hl_****Jul 04, 2018

    May i know is the item siew mai ready to eat when delivered? Thanks

    Answer : [Re] Inquiry for the item from hl_****

    Hi Customer,

    It is raw. You would need to steam it before comsumption.

    Thanks.

  • Question : Inquiry for the item from yan****Apr 27, 2018

    Price 8.10 shld be daily deal not time share as your other items 8.10 are daily deal.

    Please amend. Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi Customer,

    We will take note of it and inform the Qoo10 side to make the changes. Thanks for reminding.

    Thanks.

  • Question : Inquiry related delivery from kar****Apr 06, 2018

    If I place order today, can I receive on Sunday 11 am?

    Answer : [Re] Inquiry related delivery from kar****

    Hi Customer,

    We don't do delivery on Sundays.

    Thanks.

  • Question : Inquiry related delivery from kar****Apr 05, 2018

    Can I decide the date to deliver? Are these frozen ?

    Answer : [Re] Inquiry related delivery from kar****

    Hi Customer,

    You can decide on your own desire shipping date and time. Our dimsum are just chilled and not frozen.

    Thanks.

  • Question : Inquiry for the item from kcs****Mar 26, 2018

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
[Swatow Restaurant] 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
Item Q&A
  • Question : Inquiry for the item from boo****Jun 27, 2018

    Hihi would like to order some packets but are u guys able to do without Sugar and Less milk powder?
    For some relatives that are diabetic. Hope to hear from you soon. Thanks.

    Answer : [Re] Inquiry for the item from boo****

    Hi Customer,

    We are regret to inform that we are not able to fufil your request as our fishskin will be made batch by batch and it would be hard for us to opt out some and make it without sugar or less milk. We also believe that this way will ruin the genuine taaste of our fishskin. We hope for your understanding.

    Thanks.

  • Question : Inquiry for the item from seo****Apr 27, 2018

    Dear seller,

    When will you bring back the 250g in bottle ?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    Currently we are still trying to launch into the market of packet fish skin. Please give us some time.

    Thanks.

  • Question : Inquiry for the item from ho.****Apr 15, 2018

    Are these baked or fried ? Thanks

    Answer : [Re] Inquiry for the item from ho.****

    Hi Customer,

    It is fried.

    Thanks.

  • Question : Inquiry for the item from kel****Apr 01, 2018

  • Question : Inquiry related delivery from hjm****Mar 25, 2018

    Dear Seller, can I pick up from Toa Payoh since I stay just in the same area. The shipping can buy one pack. Thanks.

    Answer : [Re] Inquiry related delivery from hjm****

    Hi Customer,

    Self pick up is not available.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
Item Q&A
  • Question : Inquiry for the item from jas****Apr 27, 2018

    What is the ingredients?
    Can keep how long?
    Children 2yrs old can drink?

    Answer : [Re] Inquiry for the item from jas****

    Hi Customer,

    The ingredients are mainly honey and alow vera cube. It is safe for kids consumption. It can be kept at for a week.

    Thanks.

[Swatow Restaurant] 凉茶 Homemade Herbal Tea
[Swatow Restaurant] 凉茶 Homemade Herbal Tea
Item Q&A
  • Question : 凉茶 Homemade Herbal TeaMar 24, 2018

    凉茶 Homemade Herbal Tea what flavour you have?

    Answer : [Re] 凉茶 Homemade Herbal Tea

    Hi Customer,

    There is only this normal herbal tea flavor.

    Thanks.

    Question : [Re] 凉茶 Homemade Herbal Tea

    thanks

    Answer : [Re] 凉茶 Homemade Herbal Tea

    No problem.

[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from pan****Mar 24, 2018

    Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum are all freshly made thus there is no exact expiry date but it is recommended to store it in the freezer so that it can last up to a maximum of 5days. If you just store in the the chiller, it can only last up till 2days.

    Thanks.

  • Question : Inquiry for the item from pan****Mar 24, 2018

    Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum does not have any expiry dates but it can last up to a maximum of 5 days in the freezer and about 2days in the chiller.

    Thanks.

  • Question : Inquiry for the item from pan****Mar 24, 2018

    Can keep for how long? Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum doesn't have any expiry date but it can last up to a maximum of 5 days in the freezer and about 2days in the chiller.

    Thanks.

  • Question : order no. 229500007 missing one box of bunOct 02, 2017

    Hi seller,
    I just received the delivery from you at 11am 02/10/17.
    I had ordered 2 boxes of 12pcs chicken and pork bun, but I only received 1 box of 12 pcs chicken and pork bun.
    I should have received 24 pcs of chicken and pork bun.
    Please re-delivery the missing box of 12pcs bun or refund 1 box of 12 pcs bun to me S$12.80.
    Thank you for you kind attention.

    Answer : [Re] order no. 229500007 missing one box of bun

    Hi, we are in the midst of working on this matter. Please do give us some time to arrange. Will get back to you as soon as possible. We seek for your understanding and thank you for your patience.

  • Question : Inquiry for the item from vin****Jul 24, 2017

    Can I self collect at your shop?thanks

    Answer : [Re] Inquiry for the item from vin****

    Hi,

    We don't offer a self collection option at this point. We apologize for the inconvenience

    Thanks

[Swatow Restaurant] 12pcs Fried Spring Roll! 三丝炸春卷! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Fried Spring Roll! 三丝炸春卷! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from bub****Mar 23, 2018

    Hi seller! Can this be air fry instead of deep fry?

    Answer : [Re] Inquiry for the item from bub****

    Hi Customer,

    Yes you can.

    Thanks.

  • Question : Inquiry from jkc****Feb 18, 2018

    Dear Seller, I hv placed order for assorted dimsum n two other items to be delivered on Sat 24 Feb between 10-12. Can I add one spring roll order and have it delivered together with the earlier order n hv the delivery charge waived

    Answer : [Re] Inquiry from jkc****

    Hi Customer,

    We apologise that due to overwhelming response our delivery schedule has been full. We could not take in anymore order for that day so we could not do as what you have requested for you as to do so you would have to place a new order and make sure it is to be delivered to the same address on the same date and time slot. We seek for your understanding and apologise for the inconvenience caused.

    Thanks.

    Question : [Re] Inquiry from jkc****

    Thank you for your reply n I understand the situation. Thank you n Gong Xi Fa Cai!

    Answer : [Re] Inquiry from jkc****

    Hi Customer,

    Your understanding is much appreciated. Happy new year to you too.

    Thanks.

  • Question : Inquiry for the item from jas****Oct 26, 2017

    Any preservatives?
    Any MSG?
    Expiry date?

    Answer : [Re] Inquiry for the item from jas****

    Hi, there is no preservatives but with MSG. The expiry date will be as of 5days after receiving the goods if stored in freezer and 2 to 3 days if stored in chiller. Thanks.

  • Question : Inquiry for the item from hok****Sep 13, 2017

    How long is the spring roll ?

    Answer : [Re] Inquiry for the item from hok****

    Hi, it is around 15cm. Thanks.

  • Question : Inquiry for the item from ice****Aug 05, 2017

    May I know what ingredients are in the spring rolls?

    Answer : [Re] Inquiry for the item from ice****

    Hi it is mainly a vegetarian roll which contains red carrot, turnip, mushroom and black fungus. Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Wasabi Fish Skin! 芥末鱼皮!
[Swatow Restaurant] 250gm Crispy Wasabi Fish Skin! 芥末鱼皮!
Item Q&A
  • Question : Inquiry for the item from sta****Feb 28, 2018

    Will you be selling the salted egg version again please? Thanks.

    Answer : [Re] Inquiry for the item from sta****

    Hi Customer,

    We are currently working on a new packagaing for the Salted Egg fishskin. It shall be up shortly, please stay with us till then.

    Thanks.

  • Question : Inquiry related cancel and refund from Lns****Jan 08, 2018

    For my order no.115848231, i did not received the 2 bottles of fish skin so i submitted a non-receipt claim. I paid $22.64 for these 2 bottles but only got refund of $15.84. I know that Qoo10 will deduct $1.90 coupon usage but they are also charging me $6.80 of delivery fees!!! Its your failure to send me the 2 bottles and still charge me $6.80 for your mistake?

    Answer : [Re] Inquiry related cancel and refund from Lns****

    Hi Customer,

    It might be a system error from Qoo10 side. Please allow us to investigate with them and make sure that the $6.80 will be refunded to you. We sincerely apologise for any inconvenice and seek for your understanding while we are working on it.

    Thanks!

  • Question : Inquiry related delivery from Lns****Jan 06, 2018

    Hi i just received my order no: 115848231. Only received 3 boxes of chicken feet and 1 box of bun. Still shortage of 2 bottles of wasabi n salted egg fish skin. The delivery guy told me to settle with seller n told me to sign the order. When will i received the balance 2 bottles?

    Answer : [Re] Inquiry related delivery from Lns****

    Hi Customer,

    We apologise for the inconveniece. Please do let us know your available date and time so we could do a redelivery to you for the missing fishskin.

    Thanks.

    Question : [Re] Inquiry related delivery from Lns****

    But i alri submitted non-receipt claim yesterday as i see no reply from u..so how do i go about it now?

    Answer : [Re] Inquiry related delivery from Lns****

    Hi Customer,

    In this case we will refund you accordingly. Please take note that the refunded amount will be credited into your account only in 2 to 3 working days time.

    Thanks.

  • Question : 關於商品san****會員的咨詢。Sep 25, 2017

    hello~this item is so delicious,i order twice ,this time i buy 6 can cheap?

    Answer : [Re] 關於商品san****會員的咨詢。

    Hi, so sorry the price stated online is already the cheapest we can go. If you really want to get them at a cheaper price maybe you could try going down to out Toa Pah Yoh outlet to purhcase them at a slightly lowered price. Thanks.

  • Question : Inquiry for the item from zen****Jul 02, 2017

    hello, expiry date?

    Answer : [Re] Inquiry for the item from zen****

    Hi, the expiry date will be one month later as of the date printed on the lable.

[Swatow Restaurant] 250gm Crispy Cheese Fish Skin!
[Swatow Restaurant] 250gm Crispy Cheese Fish Skin!
Item Q&A
  • Question : weightFeb 03, 2018

    250g include the bottle's weight?

    Answer : [Re] weight

    Hi Customer,

    250g do include the weight of the bottle.

    Thanks.