Q&A board

Q & A Lists
Item Question & Answer
[Swatow Restaurant] 2018 Handmade Freshly Baked Traditional Mooncakes [Less Sugar] 2 pcs
[Swatow Restaurant] 2018 Handmade Freshly Baked Traditional Mooncakes [Less Sugar] 2 pcs
Item Q&A
  • Question : Inquiry related delivery from Ire****Aug 20, 2018

  • Question : Inquiry for the item from yan****Aug 21, 2018

  • Question : Inquiry for the item from alo****Aug 21, 2018

  • Question : Inquiry for the item from jes****Aug 20, 2018

  • Question : Inquiry for the item from lin****Aug 21, 2018

    Are your mooncakes individually wrapped?

    Answer : [Re] Inquiry for the item from lin****

    Hi Customer,

    Our mooncake are packed individually into one container and then into a 2 piece drawer box as showed on our page.

    Thanks

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] Teochew Handmade Freshly Baked Crispy Orh Nee Mooncakes! (2 pcs)
[Swatow Restaurant] Teochew Handmade Freshly Baked Crispy Orh Nee Mooncakes! (2 pcs)
Item Q&A
  • Question : RoadshowAug 21, 2018

    Hi , we would like to invite you as our vendor for

    🌕 Westmall Mid Autumn Fair 🏮

    📌Location : Westmall Level 1, Main Atrium
    📌Time : 10am - 10pm
    📌Date : 10 until 23 Sept 2018 (min 1 week)
    📌Provide :
    1. 6ft x 3ft booth
    2. Power Point 🔌
    3. Chair

    Thank you 😃

    Shu Wai
    Event Executive
    Orange Tree Marketing & Events Pte Ltd
    HP: 83476631

    Answer : [Re] Roadshow

    Noted and will consider. Thanks.

    Question : [Re] Roadshow

    okay, thank you

    Answer : [Re] Roadshow

    no problem.

  • Question : Inquiry for the item from Jan****Aug 20, 2018

  • Question : Inquiry for the item from Jan****Aug 20, 2018

    Don't have 4 pieces in a box?

    Answer : [Re] Inquiry for the item from Jan****

    Hi Customer,

    We are only doing a 2 piece sale on Qoo10 this year. Please visit our outlets for 4 pieces sale. We hope for your understanding.

    Thanks

  • Question : Inquiry related cancel and refund from ela****Nov 04, 2017

    Hi, we ordered 3 boxes and gave it to family members. It was all spoilt, and sticky. Embarrassing! We received in the afternoon and proceeded to give out that evening. Next morning it was spoilt. Pls refund asap. Sent a previous note but no reply. Await your response pls. Thanks

    Answer : [Re] Inquiry related cancel and refund from ela****

    Hi Customer,

    We regret to infrom you that refund cases are usually handled withtin 7days as this will allow us to make our investigations as to refund accordingly. However, as your orders have been a month, we are unable to refund you the full amount.

    However, we will make an exception and refund you half the paid amount. Thanks!

  • Question : Inquiry related cancel and refund from run****Oct 12, 2017

    Hi i would like to seek refund. I bought 3 boxes which was delivered in the afternoon. When we ate it the next morning we noticed that the egg yolk had a very bad smell. The orh nee on the other hand still tasted fine. The egg yolk used in the mooncakes does not seem to be fresh as it is either harden or smell bad. You had implied in your earlier response that it could be improper storage in our part. However if the mooncake had spoiled cos of improper storage, the orh nee should have turned bad before the salted egg yolk.

    The lack of freshness of the mooncake is unacceptable. I did not pay almost $80 to buy spoiled mooncake. Please expedite refund.

    Answer : [Re] Inquiry related cancel and refund from run****

    Hi, we are so sorry about this. We will proceed to refund you the full amount you purchased for the 3 boxes of mooncake. The refunded amount shall be credited into your Qaccount in 2 to 3 days time. We seek for your understanding, thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 42pcs Assorted Dim Sum! Chilled Dim Sum Delivery
[Swatow Restaurant] 42pcs Assorted Dim Sum! Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry related delivery from hue****Aug 20, 2018

  • Question : Inquiry for the item from bel****Aug 16, 2018

  • Question : Inquiry from dan****Aug 06, 2018

    Hi seller,

    Will there be a time sale soon? This dim sum is delicious but i purchased at $25. previously. Now price is $10 more.. Thanks.

    Answer : [Re] Inquiry from dan****

    Hi Customer,

    We did not get any instruction about any upcoming time sale yet but most probably will not be anytime soon as we are currently busy preparing for the mooncake sale. Please stay with us till then.

    Thanks

  • Question : Inquiry for the item from woo****Aug 03, 2018

    Hi,
    Will there be any time sale coming soon?

    Answer : [Re] Inquiry for the item from woo****

    Hi Customer,

    We did not get any instruction about any upcoming time sale yet but most probably will not be anytime soon as we are currently busy preparing for the mooncake sale. Please stay with us till then.

    Thanks

    Question : [Re] Inquiry for the item from woo****

    So sad. I waiting for the time sale for the dim sum

    Answer : [Re] Inquiry for the item from woo****

    Hi Customer,

    Your kind support is much appreciated. We will make sure to have a promotion soon.

    Thanks

    Question : [Re] Inquiry for the item from woo****

    Thanks, will look forward to.

    Answer : [Re] Inquiry for the item from woo****

    No problem.

  • Question : order 266730283Jul 13, 2018

    HI, My order is 266730283
    If possible I would like to amend my order
    To change #1 to 6 pieces Steamed Dumpling with Chives and #5 to 12 pieces Pork Siew

    Answer : [Re] order 266730283

    Hi Customer,

    Just to confirm your order,

    Chive Dpling 6pcs
    Siew Mai 6pcs
    Har Gao 6pcs
    Har Gao 12pcs
    Siew Mai 12pcs

    Please advise.

    Thanks.

    Question : [Re] order 266730283

    yes
    Chive Dpling 6pcs
    Siew Mai 6pcs
    Har Gao 6pcs
    Har Gao 12pcs
    Siew Mai 12pcs

    Answer : [Re] order 266730283

    Hi Customer,

    We are noted and will make the changes for you.

    Thanks.

    Question : [Re] order 266730283

    thanks you!

    Answer : [Re] order 266730283

    No problem.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Braised Pork Bun! 潮州卤肉包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Braised Pork Bun! 潮州卤肉包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from blu****Aug 09, 2018

    Can we choose the delivery time?

    Answer : [Re] Inquiry related delivery from blu****

    Hi Customer,

    Sorry for the late reply as our office only operate during the weekdays excluding the public holiday. You are allow to choose your own delivery time according to the different time slot and dates stated.

    Thanks

  • Question : 3 hours same day deliveryJul 28, 2018

    what is the amount and time to order to have the same day delivery

    Answer : [Re] 3 hours same day delivery

    Hi Customer,

    There is no min. order, is just that if the order is $50 and above, the shipping fee will be waived. You can have your own choice of date for all orders.

    Thanks

  • Question : Inquiry related delivery from yap****Apr 26, 2018

    Hi,
    I tried ordering a total of $60+, and I saw a shipping fee of $13+.
    Can you please verify. Thanks

    Answer : [Re] Inquiry related delivery from yap****

    Hi Customer,

    We have received quite a few feedback regarding to this matter. We are still in the midist of waiting for replies from the Qoo10 side. Meanwhile, please be patient with us or you could just place you order and we would refund you the extra charged shipping fee accordingly. We hope for your understanding.

    Thanks.

  • Question : Inquiry from lyn****Feb 19, 2018

    Hi, just want to check if I want to order various different items like Bayard pork buns, fish skin and siew nai together to enjoy the free delivery, is it possible? If yes, how do I do it?

    Answer : [Re] Inquiry from lyn****

    Hi Customer,

    You are please to do so. Order as much variety from us in one order and enjoy a free delivery. You just need to select you desired items and add them into your cart and check out at once.

    Thanks.

[Swatow Restaurant] BUNDLE OF 3 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
[Swatow Restaurant] BUNDLE OF 3 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
Item Q&A
  • Question : SALTED EGG FISH SKINJul 25, 2018

    Hi why SALTED EGG FISH SKIN does not come with bottle type ? I buy before is bottles type...Now going to purchase no more? Please advise thanks

    Answer : [Re] SALTED EGG FISH SKIN

    Hi Customer,

    We have stop selling bottled salted egg fishskin for quite awhile already. Meanwhile we are trying to launch into the 'packet' market for it but our fishskin for other flavor are still in bottle form. We hope for your understanding.

    Thanks

  • Question : Inquiry related delivery from enn****Jul 21, 2018

    Hi, is it possible to pick up the salted fish? Thanks.

    Answer : [Re] Inquiry related delivery from enn****

    Hi Customer,

    Self pick up is not available.

    Thanks.

  • Question : bulk purchase?Jun 20, 2018

  • Question : Inquiry for the item from mel****Apr 26, 2018

    Can item be purchase from restaurant ? Is it same price ?

    Answer : [Re] Inquiry for the item from mel****

    Hi Customer,

    You can purchase from our outlets but the price will be at a retail price.

    Thanks.

  • Question : Inquiry related delivery from sta****Apr 21, 2018

    Possible to self collect at an outlet?

    Answer : [Re] Inquiry related delivery from sta****

    Hi Customer,

    Self collection is currently not available.

    Thanks.

[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
Item Q&A
  • Question : Inquiry for the item from asl****Jul 22, 2018

    Can you reply

    Answer : [Re] Inquiry for the item from asl****

    Hi Customer,

    Sorry for late reply as our office did not operate during the weekends. You can't keep the dimsum for 2 weeks even in the freezer. The maximum is 5 days.

    Thanks.

  • Question : Inquiry for the item from asl****Jul 22, 2018

    Can ubreply

    Answer : [Re] Inquiry for the item from asl****

    Hi Customer,

    Sorry for late reply as our office did not operate during the weekends. You can't keep the dimsum for 2 weeks even in the freezer. The maximum is 5 days.

    Thanks.

  • Question : Inquiry for the item from asl****Jul 21, 2018

    Can I keep the item for more than two weeks in freezer

    Answer : [Re] Inquiry for the item from asl****

    Hi Customer,

    Sorry for late reply as our office did not operate during the weekends. You can't keep the dimsum for 2 weeks even in the freezer. The maximum is 5 days.

    Thanks.

  • Question : Inquiry related delivery from che****Jun 22, 2018

  • Question : Inquiry for the item from fum****Apr 06, 2018

    Does this item contain pork or purely prawn

    Answer : [Re] Inquiry for the item from fum****

    Beancurd skin roll contain pork or purely prawn

    Question : [Re] Inquiry for the item from fum****

    Hi Customer,

    Beancurd skin roll does not contains pork. They are just purely prawn.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
Item Q&A
  • Question : Change of Delivery DateJul 09, 2018

  • Question : Inquiry related delivery from mic****Jul 07, 2018

    How can I combined delivery? For example I want to order a few different dim sum and total should be around $60, how do I pay only one time delivery fee to just one address ?

    Answer : [Re] Inquiry related delivery from mic****

    Hi Customer,

    You could just add all your desried item into your cart and check out at once. If the order is $50 and above, the delivery fee will be free.

    Thanks.

  • Question : still charge $6.80 for over $50 orderApr 25, 2018

    Hi,

    I purchased many time, but this round when i added more than $50. The system still charged me $6.80 for delivery.
    Is there something wrong?

    Please get back to me asap, got i need the delivery this 27/04/2018 morning. Thank

    Thank

    Answer : [Re] still charge $6.80 for over $50 order

    Hi Customer,

    We are still waiting for reply from the Qoo10 side. However if you are really rushing in ordering please feel free to place your order anytime. We will gladly refund you the shipping fee if the total is $50 and above. Please kindly let us know once your order is placed. We apologise for any incovenience caused.

    Thanks.

    Question : [Re] still charge $6.80 for over $50 order

    Hello,

    Thank for the reply, just purchased this is the cart no: 118380984. Thank josephine

    Answer : [Re] still charge $6.80 for over $50 order

    Hi Customer,

    We will refund you the shipping fee once the parcel is dispatch.

    Thanks.

  • Question : Free delivery for $50Apr 24, 2018

    Hi,

    I purchased many time, but this round when i added more than $50. The system still charged me $6.80 for delivery.
    Is there something wrong?

    Thank

    Answer : [Re] Free delivery for $50

    Please get back to me asap, got i need the delivery this 27/04/2018 morning. Thank

    Question : [Re] Free delivery for $50

    Hi Customer,

    We are in the midist of checking. Please give us some time and we will get back to you asap.

    Thanks.

  • Question : Inquiry related delivery from hf_****Feb 09, 2018

    Dates for delivery are not in time... Can I do self collection?

    Answer : [Re] Inquiry related delivery from hf_****

    Hi Customer,

    We regret to inform you that due to overwhelming response our delivery schedule has been full. Also, as our restaurant is fully booked, we are not able to take self collection. If you would like, you can place takeaway orders from our restaurant alacarte menu. We apologise for any incovenience caused.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from hl_****Jul 04, 2018

    May i know is the item siew mai ready to eat when delivered? Thanks

    Answer : [Re] Inquiry for the item from hl_****

    Hi Customer,

    It is raw. You would need to steam it before comsumption.

    Thanks.

  • Question : Inquiry for the item from yan****Apr 27, 2018

    Price 8.10 shld be daily deal not time share as your other items 8.10 are daily deal.

    Please amend. Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi Customer,

    We will take note of it and inform the Qoo10 side to make the changes. Thanks for reminding.

    Thanks.

  • Question : Inquiry related delivery from kar****Apr 06, 2018

    If I place order today, can I receive on Sunday 11 am?

    Answer : [Re] Inquiry related delivery from kar****

    Hi Customer,

    We don't do delivery on Sundays.

    Thanks.

  • Question : Inquiry related delivery from kar****Apr 05, 2018

    Can I decide the date to deliver? Are these frozen ?

    Answer : [Re] Inquiry related delivery from kar****

    Hi Customer,

    You can decide on your own desire shipping date and time. Our dimsum are just chilled and not frozen.

    Thanks.

  • Question : Inquiry for the item from kcs****Mar 26, 2018

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
[Swatow Restaurant] 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
Item Q&A
  • Question : Inquiry for the item from boo****Jun 27, 2018

    Hihi would like to order some packets but are u guys able to do without Sugar and Less milk powder?
    For some relatives that are diabetic. Hope to hear from you soon. Thanks.

    Answer : [Re] Inquiry for the item from boo****

    Hi Customer,

    We are regret to inform that we are not able to fufil your request as our fishskin will be made batch by batch and it would be hard for us to opt out some and make it without sugar or less milk. We also believe that this way will ruin the genuine taaste of our fishskin. We hope for your understanding.

    Thanks.

  • Question : Inquiry for the item from seo****Apr 27, 2018

    Dear seller,

    When will you bring back the 250g in bottle ?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    Currently we are still trying to launch into the market of packet fish skin. Please give us some time.

    Thanks.

  • Question : Inquiry for the item from ho.****Apr 15, 2018

    Are these baked or fried ? Thanks

    Answer : [Re] Inquiry for the item from ho.****

    Hi Customer,

    It is fried.

    Thanks.

  • Question : Inquiry for the item from kel****Apr 01, 2018

  • Question : Inquiry related delivery from hjm****Mar 25, 2018

    Dear Seller, can I pick up from Toa Payoh since I stay just in the same area. The shipping can buy one pack. Thanks.

    Answer : [Re] Inquiry related delivery from hjm****

    Hi Customer,

    Self pick up is not available.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from fen****May 12, 2018

  • Question : Inquiry for the item from chr****May 07, 2018

  • Question : Inquiry related delivery from mdm****Apr 29, 2018

    Can do self collection?

    Answer : [Re] Inquiry related delivery from mdm****

    Hi Customer,

    Self collection is not available.

    Thanks.

  • Question : Seeking adviceMar 23, 2018

  • Question : Inquiry related delivery from loc****Feb 08, 2018

    Hi seller..
    The delivery dates before CNY are full.
    Do you have self collection options?

    Answer : [Re] Inquiry related delivery from loc****

    Hi Customer,

    We regret to inform you that due to overwhelming response our delivery schedule has been full. Also, as our restaurant is fully booked, we are not able to take self collection. If you would like, you can place takeaway orders from our restaurant alacarte menu.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
Item Q&A
  • Question : Inquiry for the item from jas****Apr 27, 2018

    What is the ingredients?
    Can keep how long?
    Children 2yrs old can drink?

    Answer : [Re] Inquiry for the item from jas****

    Hi Customer,

    The ingredients are mainly honey and alow vera cube. It is safe for kids consumption. It can be kept at for a week.

    Thanks.

[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from Ser****Apr 27, 2018

    Hi! Seller what is the expiration date? Can keep how long? Thanks!

    Answer : [Re] Inquiry for the item from Ser****

    Hi Customer,

    This can be kept in chiller for 2 days and a maximum of 5 days in freezer. Our dimsum have no expiry dates.

    Thanks.

  • Question : Missing bunMar 24, 2018

    Dear seller,

    I have received the Custard and Egg Yolk Bun (order number 250865850). However, I noticed one bun was missing. Please tell me a way to remedy the situation. Thank you.

    Answer : [Re] Missing bun

    Hi Customer,

    May I know, 1 bun as in 1 piece of Custard Egg Yolk Bun?

    Thanks.

    Question : [Re] Missing bun

    Hi Seller,

    Yup, is 1 piece of custard egg yolk bun

    Answer : [Re] Missing bun

    Hi Customer,

    For this we will refund you accordingly.

    Thanks.
    Thanks.

  • Question : Inquiry for the item from mic****Feb 10, 2018

    I provided feedback about the coloring. Are u still making green color liu sha pau ?

    Appreciate natural food without unnec additives

    Answer : [Re] Inquiry for the item from mic****

    Hi Customer,

    Your previous feedback have reached our Central Kitchen and they said that the green color is actually from the pandan extract and not coloring.

    Thanks.

  • Question : Inquiry for the item from rai****Feb 07, 2018

    Hi seller, to confirm if need to defrost before steam the pao 5-10mnts?

    Answer : [Re] Inquiry for the item from rai****

    Hi Customer,

    It is recomemded to let the dimsum to sit in the chiller and thaw overnight as you need it to be completely thawed before steaming it for a better consumption experience.

    Thanks.

    Question : [Re] Inquiry for the item from rai****

    You mean other dim sum n bao also need to thawed overnight?

    Answer : [Re] Inquiry for the item from rai****

    Yes please do so. If not it will take very long for frozen dimsum to be cooked and by then the skin will no longer be in its best condition. Thanks.

  • Question : Inquiry for the item from mic****Jan 23, 2018

    The coloring is so unnaturally green which is a turn off. Can please don't add coloring, which is really unnecessary and unhealthy ?

    Answer : [Re] Inquiry for the item from mic****

    Hi Customer,

    Thank you so much for your valuable feedback. We will feedback to our management team.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from yap****Apr 25, 2018

    Hi,
    If I am combining different items that cost $80+, can you waive the shipping fee ?

    Answer : [Re] Inquiry related delivery from yap****

    Hi Customer,

    The shipping is free once the order are $50 and above.

    Thanks.

  • Question : Inquiry for the item from tra****Jan 12, 2018

    Hi
    Which dim sum does not have MSG, please? Thank you

    Answer : [Re] Inquiry for the item from tra****

    Hi Customer,

    All our dimsum contains MSG.

    Thanks.

  • Question : Enquiry on ingrediantsDec 30, 2017

    Hi Seller,

    Can you advise which are the items that does not contains Pork?

    Answer : [Re] Enquiry on ingrediants

    Hi Customer,

    Prawn Dumpling, Steamed Dumplings with chives, Mushroom Dumplings, Teochew Crystal dumplings, Chicken claw, Fried Beancurd Skin, Fried Springroll and Custard Egg Yolk bun are without pork.

    Thanks.

    Question : [Re] Enquiry on ingrediants

    Thanks. Any upcoming promotion for the 42pcs as saw price has gone up today?

    Answer : [Re] Enquiry on ingrediants

    Hi, currently there is no any promotion. Will consider doing another one soon though. Thanks.

  • Question : Inquiry for the item from jut****Oct 10, 2017

  • Question : Inquiry related cancel and refund from win****Oct 08, 2017

    Kindly revert to my queries in the wrong and unfresh mooncake delivered.

    Answer : [Re] Inquiry related cancel and refund from win****

    Hi, sorry for the late reply! We are currently in the midst of refudning you the full amount for the mooncake. The refunded amount shall be credited into your Qaccount in 2 to 3days time. We seek for your understanding. Thanks!

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Seaweed Fish Skin!
[Swatow Restaurant] 250gm Crispy Seaweed Fish Skin!
Item Q&A
  • Question : Inquiry from Kh-****Apr 23, 2018

    May i know the expiry date?

    Answer : [Re] Inquiry from Kh-****

    Hi Customer,

    The expiry date are printed on the label.

    Thanks.

  • Question : Inquiry from gnj****Mar 29, 2018

  • Question : Inquiry for the item from enn****Feb 28, 2018

    When will be the salted egg fish skin available?

    Answer : [Re] Inquiry for the item from enn****

    Hi Customer,

    We are currently working on a new packagaing for the Salted Egg fishskin. It shall be up shortly, please stay with us till then.

    Thanks.

  • Question : Inquiry related delivery from may****Dec 30, 2017

    Hi can do self pick up? And remove the delivery charge.

    Answer : [Re] Inquiry related delivery from may****

    Hi, self pick up is not available. Thanks.

  • Question : Inquiry related delivery from jul****Dec 27, 2017

    Hi, your delivery up till Friday is full. I need to bring overseas on Friday morning. Any other way i can get it?

    Answer : [Re] Inquiry related delivery from jul****

    Hi,

    you may visit our outlet at Swatow Toa Payoh, 181 Lorong 4 Toa Payoh #02-602 S310181

[Swatow Restaurant] 凉茶 Homemade Herbal Tea
[Swatow Restaurant] 凉茶 Homemade Herbal Tea
Item Q&A
  • Question : 凉茶 Homemade Herbal TeaMar 24, 2018

    凉茶 Homemade Herbal Tea what flavour you have?

    Answer : [Re] 凉茶 Homemade Herbal Tea

    Hi Customer,

    There is only this normal herbal tea flavor.

    Thanks.

    Question : [Re] 凉茶 Homemade Herbal Tea

    thanks

    Answer : [Re] 凉茶 Homemade Herbal Tea

    No problem.

[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from pan****Mar 24, 2018

    Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum are all freshly made thus there is no exact expiry date but it is recommended to store it in the freezer so that it can last up to a maximum of 5days. If you just store in the the chiller, it can only last up till 2days.

    Thanks.

  • Question : Inquiry for the item from pan****Mar 24, 2018

    Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum does not have any expiry dates but it can last up to a maximum of 5 days in the freezer and about 2days in the chiller.

    Thanks.

  • Question : Inquiry for the item from pan****Mar 24, 2018

    Can keep for how long? Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum doesn't have any expiry date but it can last up to a maximum of 5 days in the freezer and about 2days in the chiller.

    Thanks.

  • Question : order no. 229500007 missing one box of bunOct 02, 2017

    Hi seller,
    I just received the delivery from you at 11am 02/10/17.
    I had ordered 2 boxes of 12pcs chicken and pork bun, but I only received 1 box of 12 pcs chicken and pork bun.
    I should have received 24 pcs of chicken and pork bun.
    Please re-delivery the missing box of 12pcs bun or refund 1 box of 12 pcs bun to me S$12.80.
    Thank you for you kind attention.

    Answer : [Re] order no. 229500007 missing one box of bun

    Hi, we are in the midst of working on this matter. Please do give us some time to arrange. Will get back to you as soon as possible. We seek for your understanding and thank you for your patience.

  • Question : Inquiry for the item from vin****Jul 24, 2017

    Can I self collect at your shop?thanks

    Answer : [Re] Inquiry for the item from vin****

    Hi,

    We don't offer a self collection option at this point. We apologize for the inconvenience

    Thanks

[Swatow Restaurant] 12pcs Fried Spring Roll! 三丝炸春卷! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Fried Spring Roll! 三丝炸春卷! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from bub****Mar 23, 2018

    Hi seller! Can this be air fry instead of deep fry?

    Answer : [Re] Inquiry for the item from bub****

    Hi Customer,

    Yes you can.

    Thanks.

  • Question : Inquiry from jkc****Feb 18, 2018

    Dear Seller, I hv placed order for assorted dimsum n two other items to be delivered on Sat 24 Feb between 10-12. Can I add one spring roll order and have it delivered together with the earlier order n hv the delivery charge waived

    Answer : [Re] Inquiry from jkc****

    Hi Customer,

    We apologise that due to overwhelming response our delivery schedule has been full. We could not take in anymore order for that day so we could not do as what you have requested for you as to do so you would have to place a new order and make sure it is to be delivered to the same address on the same date and time slot. We seek for your understanding and apologise for the inconvenience caused.

    Thanks.

    Question : [Re] Inquiry from jkc****

    Thank you for your reply n I understand the situation. Thank you n Gong Xi Fa Cai!

    Answer : [Re] Inquiry from jkc****

    Hi Customer,

    Your understanding is much appreciated. Happy new year to you too.

    Thanks.

  • Question : Inquiry for the item from jas****Oct 26, 2017

    Any preservatives?
    Any MSG?
    Expiry date?

    Answer : [Re] Inquiry for the item from jas****

    Hi, there is no preservatives but with MSG. The expiry date will be as of 5days after receiving the goods if stored in freezer and 2 to 3 days if stored in chiller. Thanks.

  • Question : Inquiry for the item from hok****Sep 13, 2017

    How long is the spring roll ?

    Answer : [Re] Inquiry for the item from hok****

    Hi, it is around 15cm. Thanks.

  • Question : Inquiry for the item from ice****Aug 05, 2017

    May I know what ingredients are in the spring rolls?

    Answer : [Re] Inquiry for the item from ice****

    Hi it is mainly a vegetarian roll which contains red carrot, turnip, mushroom and black fungus. Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Wasabi Fish Skin! 芥末鱼皮!
[Swatow Restaurant] 250gm Crispy Wasabi Fish Skin! 芥末鱼皮!
Item Q&A
  • Question : Inquiry for the item from sta****Feb 28, 2018

    Will you be selling the salted egg version again please? Thanks.

    Answer : [Re] Inquiry for the item from sta****

    Hi Customer,

    We are currently working on a new packagaing for the Salted Egg fishskin. It shall be up shortly, please stay with us till then.

    Thanks.

  • Question : Inquiry related cancel and refund from Lns****Jan 08, 2018

    For my order no.115848231, i did not received the 2 bottles of fish skin so i submitted a non-receipt claim. I paid $22.64 for these 2 bottles but only got refund of $15.84. I know that Qoo10 will deduct $1.90 coupon usage but they are also charging me $6.80 of delivery fees!!! Its your failure to send me the 2 bottles and still charge me $6.80 for your mistake?

    Answer : [Re] Inquiry related cancel and refund from Lns****

    Hi Customer,

    It might be a system error from Qoo10 side. Please allow us to investigate with them and make sure that the $6.80 will be refunded to you. We sincerely apologise for any inconvenice and seek for your understanding while we are working on it.

    Thanks!

  • Question : Inquiry related delivery from Lns****Jan 06, 2018

    Hi i just received my order no: 115848231. Only received 3 boxes of chicken feet and 1 box of bun. Still shortage of 2 bottles of wasabi n salted egg fish skin. The delivery guy told me to settle with seller n told me to sign the order. When will i received the balance 2 bottles?

    Answer : [Re] Inquiry related delivery from Lns****

    Hi Customer,

    We apologise for the inconveniece. Please do let us know your available date and time so we could do a redelivery to you for the missing fishskin.

    Thanks.

    Question : [Re] Inquiry related delivery from Lns****

    But i alri submitted non-receipt claim yesterday as i see no reply from u..so how do i go about it now?

    Answer : [Re] Inquiry related delivery from Lns****

    Hi Customer,

    In this case we will refund you accordingly. Please take note that the refunded amount will be credited into your account only in 2 to 3 working days time.

    Thanks.

  • Question : 關於商品san****會員的咨詢。Sep 25, 2017

    hello~this item is so delicious,i order twice ,this time i buy 6 can cheap?

    Answer : [Re] 關於商品san****會員的咨詢。

    Hi, so sorry the price stated online is already the cheapest we can go. If you really want to get them at a cheaper price maybe you could try going down to out Toa Pah Yoh outlet to purhcase them at a slightly lowered price. Thanks.

  • Question : Inquiry for the item from zen****Jul 02, 2017

    hello, expiry date?

    Answer : [Re] Inquiry for the item from zen****

    Hi, the expiry date will be one month later as of the date printed on the lable.

[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from kkn****Feb 23, 2018

    Order no. 247150401. I received this order on Monday n steam the dumplings this morning. However it has a sour taste. This is not the first time I ordered. The char siew buns r ok. Everything i put in the freezer after receiving it

    Answer : [Re] Inquiry for the item from kkn****

    Hi Customer,

    As our dimsum are all freshly handmade they are best recomemded to consume within 2days or in 4 to 5days if store in a very very cold freezer. We seek for your understanding.

    Thanks.

  • Question : freezerJan 12, 2018

    Hi if put in freezer. How long can I keep? Thanks

    Answer : [Re] freezer

    Hi, it could last up to 5days if kept in freezer and 2 to 3 days in chiller. Thanks.

  • Question : Wrong deliveryDec 29, 2017

    Hi there! I have placed an order of 2 packs of Siew mai, 2 packs of prawn dumplings, 1 pack of pork bao and 1 pack of chicken bao but I just received a big pack of xiaolongbao from another shop. I tried to contact the delivery man but he said he was given this package. Can you please help? I have ordered the dim sum for a party on Sunday. Many thanks!

    Answer : [Re] Wrong delivery

    Hi, we could not find your order in our system. Can you kindly provide us with the order number or cart number? Thanks.

    Question : [Re] Wrong delivery

    Hi! My cart number and order number are as follows:
    Cart no. : 115715364
    Order no. : 240805358
    Thanks!

    Answer : [Re] Wrong delivery

    Hi customer,

    We do not sell xiao long bao and we are not sure where the order came from. Can you take a picture and send it to us? You will not need to return them to us.

    Thanks.

    Question : [Re] Wrong delivery

    Hi! Thanks for getting back. Please find attached the packet of Xiao Long Bao we received. Many thanks!

    Answer : [Re] Wrong delivery

    Hi! Thanks so much for re-delivering the items promptly. =)

    Question : [Re] Wrong delivery

    Hi, thank you so much for your kind support and understanding. Thanks.

  • Question : Inquiry related delivery from thi****Oct 10, 2017

    i wanted to place order for delivery this Friday or Saturday but deliver slots are fully booked so I did not lace not orders. anyway you can help to squeeze in a slot for me?

    Answer : [Re] Inquiry related delivery from thi****

    Hi so sorry to inform that all slot for Fri and Sat are currently full. The next earliest slot will be at Monday 10 to 12pm. We seek for your understanding, thanks.

  • Question : Inquiry for the item from ire****Oct 06, 2017

    Hello,

    Any plans to make available char siew pastry and black sesame pau for delivery?
    Thank you.

    Answer : [Re] Inquiry for the item from ire****

    Hi, thanks for your suggestion. We will consider about it.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Cheese Fish Skin!
[Swatow Restaurant] 250gm Crispy Cheese Fish Skin!
Item Q&A
  • Question : weightFeb 03, 2018

    250g include the bottle's weight?

    Answer : [Re] weight

    Hi Customer,

    250g do include the weight of the bottle.

    Thanks.

[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from olp****Jan 01, 2018

    Can we self pick up the items by ourselves ?

    Answer : [Re] Inquiry for the item from olp****

    Hi, self pick up is not available. Thanks.

  • Question : Inquiry for the item from ody****Dec 29, 2017

    How long must we steam the items if we want to eat immediately after they have been delivered?

    Answer : [Re] Inquiry for the item from ody****

    Hi, for this particular dimsum the preparation time will be at around 6 to 7mins. Thanks.

  • Question : Inquiry for the item from ody****Dec 29, 2017

    Hi can it be delivered hot instead of chilled? I am ordering them for a party. Thanks

    Answer : [Re] Inquiry for the item from ody****

    Hi, we only delivered it in chilled form. We seek for your understanding, thanks.

  • Question : Inquiry for the item from jas****Dec 18, 2017

    Hi, is there pork in the teochew crystal dumpling?

    Answer : [Re] Inquiry for the item from jas****

    Hi, no there is just turnip and dried shrimp. Thanks.

  • Question : Inquiry related delivery from che****Oct 14, 2017

    Hi. Can combine different item of total paying at $50. To entitled free shipping?

    Answer : [Re] Inquiry related delivery from che****

    Hi, yes you can. Thanks.

    Question : [Re] Inquiry related delivery from che****

    This page has crystal dumpling only. How i combine other order(bun. Etc) in other page??

    Answer : [Re] Inquiry related delivery from che****

    Hi, please refer to the attachment for more information. You could just select any other of our product from the circled part in the image. Thanks for your kind support.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Mushroom Dumpling! 素晶饺! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Mushroom Dumpling! 素晶饺! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : VegeterianDec 14, 2017

    Hi,
    Is this suitable for vegeterain? Cos u stated as 素晶饺.
    Any onion garlic chives?

    Answer : [Re] Vegeterian

    Hi Customer,

    This product is suitable for vegetarian, they only have mushroom and celery inside.

    Thanks.

  • Question : Inquiry for the item from caf****Jun 25, 2017

    这有韭菜或葱或蒜吗? 佛教素食者可饮?

    Answer : [Re] Inquiry for the item from caf****

    很抱歉,它们大多都有虾或虾米所以不建议素食者使用。

[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Microwave?Jul 29, 2017

    Dear seller, can i heat it up by microwave? how long will take? thanks.

    Answer : [Re] Microwave?

    Hi customer,

    We do not recommend microwaving the items as the taste might differ. Please kindly steam it accordingly to ensure maximum flavour!

  • Question : PorkJun 14, 2017

    Do you use fresh or froozen pork ribs? Only lean meat or with some fats?

    Answer : [Re] Pork

    Hi, we use frozen pork ribs. The pork ribs is lean meat with some fats.