Q&A board

Q & A Lists
Item Question & Answer
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs BBQ Pork Bun! Char Siew Bun 蜜汁叉烧包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from fen****May 12, 2018

  • Question : Inquiry for the item from chr****May 07, 2018

  • Question : Inquiry related delivery from mdm****Apr 29, 2018

    Can do self collection?

    Answer : [Re] Inquiry related delivery from mdm****

    Hi Customer,

    Self collection is not available.

    Thanks.

  • Question : Seeking adviceMar 23, 2018

  • Question : Inquiry related delivery from loc****Feb 08, 2018

    Hi seller..
    The delivery dates before CNY are full.
    Do you have self collection options?

    Answer : [Re] Inquiry related delivery from loc****

    Hi Customer,

    We regret to inform you that due to overwhelming response our delivery schedule has been full. Also, as our restaurant is fully booked, we are not able to take self collection. If you would like, you can place takeaway orders from our restaurant alacarte menu.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 600gm Chicken Claw with Spices! 桂林酱风爪! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Unable to get free shippingMay 08, 2018

    Hi I've added a few things to the cart, eg. the platter, chicken claw and fried beancurd thingy. All add up to $50 and above but how come there isn't free shipping to it?

    Answer : [Re] Unable to get free shipping

    Hi Customer,

    It might ba a system error please try again. Kinfly upate us again. If you are still charged the shipping fee, no worry we will refund you if your order is above $50.

    Thanks.

    Question : [Re] Unable to get free shipping

    So u will be able to do refund of 6.80?

    Answer : [Re] Unable to get free shipping

    Hi Customer,

    Yes we are able to refund you the shipping fee once your parcel is ship out. No worries.

    Thanks.

    Question : [Re] Unable to get free shipping

    Hi I've received my ordered. Remember for the refund. Thanks

    Answer : [Re] Unable to get free shipping

    Hi Customer,

    The refund has been made. It will take around 2 to 3 weeks for the amount to be credited. Kindly let us know if you did not receive it by then.

    Thanks.

  • Question : time sumApr 27, 2018

    Hi there, are your items raw, or cooked but frozen?
    Regards

    Answer : [Re] time sum

    Hi Customer,

    Our dimsum are raw and chilled. Only the buns are cooked and chilled.

    Thanks.

  • Question : Delivery ChargeApr 27, 2018

  • Question : Delivery chargeApr 26, 2018

    Hi seller,

    I wanted to buy bbq pork bun and chicken claw but the delivery charges are different, the charges can be the same $25?

    Answer : [Re] Delivery charge

    Hi Customer,

    Currently, if your order are $50 and above the delivery charge will be $6.80 regardless of what you purchased.

    Thanks.

    Question : [Re] Delivery charge

    Hi Seller,

    Since I purchase bbq pork bun over $25 your current promotion for free delivery, can I add other items cost $21.60 which require purchase above $50 for free delivery? same delivery date and location.

    Answer : [Re] Delivery charge

    Hi Customer,

    Do you mean that you had already placed your order for the BBQ Pork Bun and would like to order for additional items which cost $21.60?

    Thanks.

    Question : [Re] Delivery charge

    I am going to place order for 2 BBQ pork buns $14.70 & chicken claw $10.80 total $25.50. Can I get free delivery for this order since above $25?

    Answer : [Re] Delivery charge

    Hi Customer,

    We could not give a free delivery to you as the only time sale item is the BBQ Pork Buns. You could enjoy a free delivery once the order is $25 and above tomorrow as we will be having a 25% promotion storewide from 27 Apr to 29 Apr.

    Thanks.

    Question : [Re] Delivery charge

    Hi Seller,

    Just want to confirm as you mentioned all the item include bbq pork buns & chicken claw have 25% off?

    Answer : [Re] Delivery charge

    Yes.

    Question : [Re] Delivery charge

    Thank you for your reply and time on my inquiries.

    Answer : [Re] Delivery charge

    No problem and thanks for your kind support.

  • Question : Missing itemApr 14, 2018

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 42pcs Assorted Dim Sum! Chilled Dim Sum Delivery!
[Swatow Restaurant] 42pcs Assorted Dim Sum! Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from joe****May 05, 2018

    Hi, my order no. Is 254997415 and I just received my delivery .
    Missing item : 1 pc crystal dumpling and 1 pc dumpling with chives

    Answer : [Re] Inquiry for the item from joe****

    Hi Customer,

    We apologise for the shortage. Can we refund you the amount for the missing pieces?

    Thanks.

    Question : [Re] Inquiry for the item from joe****

    Yes pls

    Answer : [Re] Inquiry for the item from joe****

    Hi Customer,

    Already refund. It will usually take 2 to 3 weeks for the amount to be credited. Kindly let us know if you did not receive it by then.

    Thanks.

  • Question : Inquiry related delivery from ne_****May 09, 2018

    Hi can i do self pick up?

    Answer : [Re] Inquiry related delivery from ne_****

    Hi Customer,

    Self collection is not available.

    Thanks.

  • Question : Inquiry for the item from che****May 08, 2018

    Hi can i add on order of Longevity Buns and u deliver over together? thank you!

    Answer : [Re] Inquiry for the item from che****

    Hi Customer,

    We don't sell Longevity Bun on our Qoo10 page.

    Thanks.

  • Question : Inquiry for the item from gnx****May 03, 2018

    All siew mai stick together. How to steam?????

    Answer : [Re] Inquiry for the item from gnx****

    Hi Customer,

    We apologise for the dimsum to turn like this. It might be damage piror to delivery. However, we would still like to compensate you for this. Would you prefer a refund or a redelivery for this item? Please advise.

    Thanks.

    Question : [Re] Inquiry for the item from gnx****

    Thx. I prefer siew mai. Pls redelivery again. Btw if I ordered extra custard n egg yolk bun, can u send together without extra charges. Thx

    Answer : [Re] Inquiry for the item from gnx****

    Hi Customer,

    Yes you may order for the Custard Egg Yolk bun and we will deliver the Siew Mai together but shipping fee will still be charged if the total amount is not $50 and above. May I know how may pieces of Siew Mai was affected? Lastly, please let us know once you have place down a new order so our team could take note on your case.

    Thanks.

    Question : [Re] Inquiry for the item from gnx****

    U go ahead with my siew mai Delivery. Pls inform me the actual date n time of Delivery. As for additional bun. I’ll order other time. With regards to how many nos of affected siew mai , u look at the image urself. This pack of 12 looks like that. So how many ur company going to compensate me. Luckily on that day the food is for own consume. if I invited guests , it will b so DISGRACED. My kids are already so disappointed with it.

    Answer : [Re] Inquiry for the item from gnx****

    Hi Customer,

    We will arrange a redelivery for you. In your order, you've ordered 18pcs of SiewMai. May I know is it that all 18pcs were affected? We will compensate you accordingly, dont worry. Kindly let us know a suitbale date and time for redelivery.

    Thanks.

    Question : [Re] Inquiry for the item from gnx****

    12 nos of siew mai. The other 6 not as bad as this. Pls arrange delivery on 10/5 after 3pm

    Answer : [Re] Inquiry for the item from gnx****

    Hi Customer,

    We've made the arrangment for you. Please confirm on the date and time as attached.

    Thanks.

  • Question : Inquiry for the item from lsu****May 05, 2018

    Hi. I steamed the items straight away for around 8-10 mins after delivery received at 10.15 am. But it's very difficult to remove from plate in wok without item torn or skin break. Did i steam for too long? Or must I chill in fridge after receive items? Is there a better way to steam without items skin breaking or sticking to plate before removing from wok? Thanks

    Answer : [Re] Inquiry for the item from lsu****

    Hi Customer,

    The perfect timing for steaming the dimsum is around 6 to 7mins when chilled and in low heat after the water has start boiling. Please take note and try again.

    Thank.s

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
[Swatow Restaurant] 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
Item Q&A
  • Question : Inquiry for the item from seo****Apr 27, 2018

    Dear seller,

    When will you bring back the 250g in bottle ?

    Answer : [Re] Inquiry for the item from seo****

    Hi Customer,

    Currently we are still trying to launch into the market of packet fish skin. Please give us some time.

    Thanks.

  • Question : Inquiry for the item from ho.****Apr 15, 2018

    Are these baked or fried ? Thanks

    Answer : [Re] Inquiry for the item from ho.****

    Hi Customer,

    It is fried.

    Thanks.

  • Question : Inquiry for the item from kel****Apr 01, 2018

  • Question : Inquiry related delivery from hjm****Mar 25, 2018

    Dear Seller, can I pick up from Toa Payoh since I stay just in the same area. The shipping can buy one pack. Thanks.

    Answer : [Re] Inquiry related delivery from hjm****

    Hi Customer,

    Self pick up is not available.

    Thanks.

  • Question : Inquiry for the item from jul****Mar 24, 2018

    When is the expiry date for this batch if I order now?

    Answer : [Re] Inquiry for the item from jul****

    Hi customer,

    As we dispatch fresh fishskin daily, the expiry date will be 1 month later as of the date you receive it.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
[Swatow Restaurant] 芦荟蜜 Homemade Honey Aloe Vera
Item Q&A
  • Question : Inquiry for the item from jas****Apr 27, 2018

    What is the ingredients?
    Can keep how long?
    Children 2yrs old can drink?

    Answer : [Re] Inquiry for the item from jas****

    Hi Customer,

    The ingredients are mainly honey and alow vera cube. It is safe for kids consumption. It can be kept at for a week.

    Thanks.

[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Custard and Egg Yolk Bun! 金碧流沙包 Liu Sha Bao Fresh Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from Ser****Apr 27, 2018

    Hi! Seller what is the expiration date? Can keep how long? Thanks!

    Answer : [Re] Inquiry for the item from Ser****

    Hi Customer,

    This can be kept in chiller for 2 days and a maximum of 5 days in freezer. Our dimsum have no expiry dates.

    Thanks.

  • Question : Missing bunMar 24, 2018

    Dear seller,

    I have received the Custard and Egg Yolk Bun (order number 250865850). However, I noticed one bun was missing. Please tell me a way to remedy the situation. Thank you.

    Answer : [Re] Missing bun

    Hi Customer,

    May I know, 1 bun as in 1 piece of Custard Egg Yolk Bun?

    Thanks.

    Question : [Re] Missing bun

    Hi Seller,

    Yup, is 1 piece of custard egg yolk bun

    Answer : [Re] Missing bun

    Hi Customer,

    For this we will refund you accordingly.

    Thanks.
    Thanks.

  • Question : Inquiry for the item from mic****Feb 10, 2018

    I provided feedback about the coloring. Are u still making green color liu sha pau ?

    Appreciate natural food without unnec additives

    Answer : [Re] Inquiry for the item from mic****

    Hi Customer,

    Your previous feedback have reached our Central Kitchen and they said that the green color is actually from the pandan extract and not coloring.

    Thanks.

  • Question : Inquiry for the item from rai****Feb 07, 2018

    Hi seller, to confirm if need to defrost before steam the pao 5-10mnts?

    Answer : [Re] Inquiry for the item from rai****

    Hi Customer,

    It is recomemded to let the dimsum to sit in the chiller and thaw overnight as you need it to be completely thawed before steaming it for a better consumption experience.

    Thanks.

    Question : [Re] Inquiry for the item from rai****

    You mean other dim sum n bao also need to thawed overnight?

    Answer : [Re] Inquiry for the item from rai****

    Yes please do so. If not it will take very long for frozen dimsum to be cooked and by then the skin will no longer be in its best condition. Thanks.

  • Question : Inquiry for the item from mic****Jan 23, 2018

    The coloring is so unnaturally green which is a turn off. Can please don't add coloring, which is really unnecessary and unhealthy ?

    Answer : [Re] Inquiry for the item from mic****

    Hi Customer,

    Thank you so much for your valuable feedback. We will feedback to our management team.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Pork Siew Mai! 猪肉烧卖! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from yan****Apr 27, 2018

    Price 8.10 shld be daily deal not time share as your other items 8.10 are daily deal.

    Please amend. Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi Customer,

    We will take note of it and inform the Qoo10 side to make the changes. Thanks for reminding.

    Thanks.

  • Question : Inquiry related delivery from kar****Apr 06, 2018

    If I place order today, can I receive on Sunday 11 am?

    Answer : [Re] Inquiry related delivery from kar****

    Hi Customer,

    We don't do delivery on Sundays.

    Thanks.

  • Question : Inquiry related delivery from kar****Apr 05, 2018

    Can I decide the date to deliver? Are these frozen ?

    Answer : [Re] Inquiry related delivery from kar****

    Hi Customer,

    You can decide on your own desire shipping date and time. Our dimsum are just chilled and not frozen.

    Thanks.

  • Question : Inquiry for the item from kcs****Mar 26, 2018

  • Question : Is it content prawn?Mar 26, 2018

    Good afternoon,

    This siew mai is it content prawn? or pure minced pork?

    Answer : [Re] Is it content prawn?

    Hi Customer,

    There is a mixture of pork and prawn inside the siew mai.

    Thanks.

    Question : [Re] Is it content prawn?

    Noted with thanks! I already placed my order. I will try your siew mai for next purchase.

    Answer : [Re] Is it content prawn?

    Hi Customer,

    Your kind support is much appreciated.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] BUNDLE OF 3 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
[Swatow Restaurant] BUNDLE OF 3 100gm Crispy Salted Egg Fish Skin! 咸蛋鱼皮!
Item Q&A
  • Question : Inquiry for the item from mel****Apr 26, 2018

    Can item be purchase from restaurant ? Is it same price ?

    Answer : [Re] Inquiry for the item from mel****

    Hi Customer,

    You can purchase from our outlets but the price will be at a retail price.

    Thanks.

  • Question : Inquiry related delivery from sta****Apr 21, 2018

    Possible to self collect at an outlet?

    Answer : [Re] Inquiry related delivery from sta****

    Hi Customer,

    Self collection is currently not available.

    Thanks.

[Swatow Restaurant] 12pcs Braised Pork Bun! 潮州卤肉包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Braised Pork Bun! 潮州卤肉包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from yap****Apr 26, 2018

    Hi,
    I tried ordering a total of $60+, and I saw a shipping fee of $13+.
    Can you please verify. Thanks

    Answer : [Re] Inquiry related delivery from yap****

    Hi Customer,

    We have received quite a few feedback regarding to this matter. We are still in the midist of waiting for replies from the Qoo10 side. Meanwhile, please be patient with us or you could just place you order and we would refund you the extra charged shipping fee accordingly. We hope for your understanding.

    Thanks.

  • Question : Inquiry from lyn****Feb 19, 2018

    Hi, just want to check if I want to order various different items like Bayard pork buns, fish skin and siew nai together to enjoy the free delivery, is it possible? If yes, how do I do it?

    Answer : [Re] Inquiry from lyn****

    Hi Customer,

    You are please to do so. Order as much variety from us in one order and enjoy a free delivery. You just need to select you desired items and add them into your cart and check out at once.

    Thanks.

[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
[Swatow Restaurant] 6 Pieces Mini Glutinous Rice in Lotus Leaf! 迷你荷香糯米鸡! Freshly Chilled Dim Sum
Item Q&A
  • Question : still charge $6.80 for over $50 orderApr 25, 2018

    Hi,

    I purchased many time, but this round when i added more than $50. The system still charged me $6.80 for delivery.
    Is there something wrong?

    Please get back to me asap, got i need the delivery this 27/04/2018 morning. Thank

    Thank

    Answer : [Re] still charge $6.80 for over $50 order

    Hi Customer,

    We are still waiting for reply from the Qoo10 side. However if you are really rushing in ordering please feel free to place your order anytime. We will gladly refund you the shipping fee if the total is $50 and above. Please kindly let us know once your order is placed. We apologise for any incovenience caused.

    Thanks.

    Question : [Re] still charge $6.80 for over $50 order

    Hello,

    Thank for the reply, just purchased this is the cart no: 118380984. Thank josephine

    Answer : [Re] still charge $6.80 for over $50 order

    Hi Customer,

    We will refund you the shipping fee once the parcel is dispatch.

    Thanks.

  • Question : Free delivery for $50Apr 24, 2018

    Hi,

    I purchased many time, but this round when i added more than $50. The system still charged me $6.80 for delivery.
    Is there something wrong?

    Thank

    Answer : [Re] Free delivery for $50

    Please get back to me asap, got i need the delivery this 27/04/2018 morning. Thank

    Question : [Re] Free delivery for $50

    Hi Customer,

    We are in the midist of checking. Please give us some time and we will get back to you asap.

    Thanks.

  • Question : Inquiry related delivery from hf_****Feb 09, 2018

    Dates for delivery are not in time... Can I do self collection?

    Answer : [Re] Inquiry related delivery from hf_****

    Hi Customer,

    We regret to inform you that due to overwhelming response our delivery schedule has been full. Also, as our restaurant is fully booked, we are not able to take self collection. If you would like, you can place takeaway orders from our restaurant alacarte menu. We apologise for any incovenience caused.

    Thanks.

  • Question : Inquiry from fei****Oct 29, 2017

    The price of $12.80 is Q Price, not Time Sale or Daily Deal. Why is it that the item cannot use Cart Coupon?

    Answer : [Re] Inquiry from fei****

    Hi, we have checked with Qoo10 you should be able to use. Thanks.

  • Question : DeliveryOct 14, 2017

    Hi,

    Are the items on the way? It already 11.30 am

    Answer : [Re] Delivery

    .

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Steamed Dumpling with Chives! 蒜香韭菜饺! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry related delivery from yap****Apr 25, 2018

    Hi,
    If I am combining different items that cost $80+, can you waive the shipping fee ?

    Answer : [Re] Inquiry related delivery from yap****

    Hi Customer,

    The shipping is free once the order are $50 and above.

    Thanks.

  • Question : Inquiry for the item from tra****Jan 12, 2018

    Hi
    Which dim sum does not have MSG, please? Thank you

    Answer : [Re] Inquiry for the item from tra****

    Hi Customer,

    All our dimsum contains MSG.

    Thanks.

  • Question : Enquiry on ingrediantsDec 30, 2017

    Hi Seller,

    Can you advise which are the items that does not contains Pork?

    Answer : [Re] Enquiry on ingrediants

    Hi Customer,

    Prawn Dumpling, Steamed Dumplings with chives, Mushroom Dumplings, Teochew Crystal dumplings, Chicken claw, Fried Beancurd Skin, Fried Springroll and Custard Egg Yolk bun are without pork.

    Thanks.

    Question : [Re] Enquiry on ingrediants

    Thanks. Any upcoming promotion for the 42pcs as saw price has gone up today?

    Answer : [Re] Enquiry on ingrediants

    Hi, currently there is no any promotion. Will consider doing another one soon though. Thanks.

  • Question : Inquiry for the item from jut****Oct 10, 2017

  • Question : Inquiry related cancel and refund from win****Oct 08, 2017

    Kindly revert to my queries in the wrong and unfresh mooncake delivered.

    Answer : [Re] Inquiry related cancel and refund from win****

    Hi, sorry for the late reply! We are currently in the midst of refudning you the full amount for the mooncake. The refunded amount shall be credited into your Qaccount in 2 to 3days time. We seek for your understanding. Thanks!

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Seaweed Fish Skin!
[Swatow Restaurant] 250gm Crispy Seaweed Fish Skin!
Item Q&A
  • Question : Inquiry from Kh-****Apr 23, 2018

    May i know the expiry date?

    Answer : [Re] Inquiry from Kh-****

    Hi Customer,

    The expiry date are printed on the label.

    Thanks.

  • Question : Inquiry from gnj****Mar 29, 2018

  • Question : Inquiry for the item from enn****Feb 28, 2018

    When will be the salted egg fish skin available?

    Answer : [Re] Inquiry for the item from enn****

    Hi Customer,

    We are currently working on a new packagaing for the Salted Egg fishskin. It shall be up shortly, please stay with us till then.

    Thanks.

  • Question : Inquiry related delivery from may****Dec 30, 2017

    Hi can do self pick up? And remove the delivery charge.

    Answer : [Re] Inquiry related delivery from may****

    Hi, self pick up is not available. Thanks.

  • Question : Inquiry related delivery from jul****Dec 27, 2017

    Hi, your delivery up till Friday is full. I need to bring overseas on Friday morning. Any other way i can get it?

    Answer : [Re] Inquiry related delivery from jul****

    Hi,

    you may visit our outlet at Swatow Toa Payoh, 181 Lorong 4 Toa Payoh #02-602 S310181

[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
[Swatow Restaurant] 12pcs Fried Beancurd Skin Roll with Shrimp! 香虾腐皮卷! Freshly Chilled Dim Sum
Item Q&A
  • Question : Inquiry for the item from fum****Apr 06, 2018

    Does this item contain pork or purely prawn

    Answer : [Re] Inquiry for the item from fum****

    Beancurd skin roll contain pork or purely prawn

    Question : [Re] Inquiry for the item from fum****

    Hi Customer,

    Beancurd skin roll does not contains pork. They are just purely prawn.

    Thanks.

  • Question : Only 10 pcs instead of 12 pcs as stated (order no. 251030476)Mar 27, 2018

    Hi Seller, I just received my order about 10 mins ago. As I am checking the order i noticed that there were only 10 pieces of Fried Beancurd Skin Roll instead of 12 pieces as stated in the website and your item description sheet. I paid for 12 pieces, pls arrange to deliver the missing 2 pieces. I have taken photo proof. I can email to you required it. give me your email address.

    Answer : [Re] Only 10 pcs instead of 12 pcs as stated (order no. 251030476)

    Hi Customer,

    We apologise for mispacking it. We would need you to purchase a redelivery from us so that we could arrange a driver from the Qoo10 side for you. We will then refund you the payment for this redelivery order as soon as the parcel is shipped out. Or alternatively, you would prefer us to do refund accordingly for the missing pieces? Lastly, your understanding will be much appreciated.

    Thanks.

    Question : [Re] Only 10 pcs instead of 12 pcs as stated (order no. 251030476)

    Then I prefer you to just refund me accordingly. As I will be away for 2 weeks leaving this Friday. Pls keep me updated. tks

    Answer : [Re] Only 10 pcs instead of 12 pcs as stated (order no. 251030476)

    Hi,

    Can I double confirm that your purchase name is under: Deborah Kew, affected order no: 251030476

    Thanks

    Question : [Re] Only 10 pcs instead of 12 pcs as stated (order no. 251030476)

    Hi, Yes, purchase name is Deborah Kew, order no. 251030476, may I know when will you do the refund? tks

    Answer : [Re] Only 10 pcs instead of 12 pcs as stated (order no. 251030476)

    Hi, we have proceeded to refund $1.50 to your account

    Thanks

  • Question : Inquiry related delivery from cat****Mar 30, 2018

    You have not refunded me the delivery fee after several follow uo?

    Answer : [Re] Inquiry related delivery from cat****

    Hi,

    We have just processed your shipping fee. It will take 1-2 weeks for refund to take place

  • Question : Item not receivedFeb 22, 2018

    Hi,

    The rest is delivered except this. So possible to advise?

    Thanks.

    Answer : [Re] Item not received

    Hi Customer,

    My colleague might have mislooked it while packing. Please allow us to refund you accrodingly for this particular item.

    Thanks.

    Question : [Re] Item not received

    Thanks.

    Answer : [Re] Item not received

    Hi Customer,

    We have already proceeded with the refund. Please note that it would take around 1 to 2 weeks for the refunded amount to be credited into your account.

    Thanks.

  • Question : orderingFeb 08, 2018

    Hi there,
    Q1 : if I order now, can I ask for deliver on 13 Feb?
    Q2 : is it fine if received 13 Feb and fry them on 15 Feb, since it says within 2 days.

    Answer : [Re] ordering

    Hi Customer,

    We regret to inform you that due to overwhelming response our delivery schedule has been full. If you would like, you can place takeaway orders from our restaurant alacarte menu.

    Thanks.

    Question : [Re] ordering

    so the online ordering is closed?

    Answer : [Re] ordering

    What about my Q1 ?

    Question : [Re] ordering

    Hi Customer,

    Yes currently all orders till 15 Feb is blocked. For your earlier order it is already processing.

    Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 凉茶 Homemade Herbal Tea
[Swatow Restaurant] 凉茶 Homemade Herbal Tea
Item Q&A
  • Question : 凉茶 Homemade Herbal TeaMar 24, 2018

    凉茶 Homemade Herbal Tea what flavour you have?

    Answer : [Re] 凉茶 Homemade Herbal Tea

    Hi Customer,

    There is only this normal herbal tea flavor.

    Thanks.

    Question : [Re] 凉茶 Homemade Herbal Tea

    thanks

    Answer : [Re] 凉茶 Homemade Herbal Tea

    No problem.

[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Chicken and Pork Bun! 鸡猪金包! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from pan****Mar 24, 2018

    Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum are all freshly made thus there is no exact expiry date but it is recommended to store it in the freezer so that it can last up to a maximum of 5days. If you just store in the the chiller, it can only last up till 2days.

    Thanks.

  • Question : Inquiry for the item from pan****Mar 24, 2018

    Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum does not have any expiry dates but it can last up to a maximum of 5 days in the freezer and about 2days in the chiller.

    Thanks.

  • Question : Inquiry for the item from pan****Mar 24, 2018

    Can keep for how long? Any expiry date?

    Answer : [Re] Inquiry for the item from pan****

    Hi Customer,

    Our dimsum doesn't have any expiry date but it can last up to a maximum of 5 days in the freezer and about 2days in the chiller.

    Thanks.

  • Question : order no. 229500007 missing one box of bunOct 02, 2017

    Hi seller,
    I just received the delivery from you at 11am 02/10/17.
    I had ordered 2 boxes of 12pcs chicken and pork bun, but I only received 1 box of 12 pcs chicken and pork bun.
    I should have received 24 pcs of chicken and pork bun.
    Please re-delivery the missing box of 12pcs bun or refund 1 box of 12 pcs bun to me S$12.80.
    Thank you for you kind attention.

    Answer : [Re] order no. 229500007 missing one box of bun

    Hi, we are in the midst of working on this matter. Please do give us some time to arrange. Will get back to you as soon as possible. We seek for your understanding and thank you for your patience.

  • Question : Inquiry for the item from vin****Jul 24, 2017

    Can I self collect at your shop?thanks

    Answer : [Re] Inquiry for the item from vin****

    Hi,

    We don't offer a self collection option at this point. We apologize for the inconvenience

    Thanks

[Swatow Restaurant] 12pcs Fried Spring Roll! 三丝炸春卷! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Fried Spring Roll! 三丝炸春卷! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from bub****Mar 23, 2018

    Hi seller! Can this be air fry instead of deep fry?

    Answer : [Re] Inquiry for the item from bub****

    Hi Customer,

    Yes you can.

    Thanks.

  • Question : Inquiry from jkc****Feb 18, 2018

    Dear Seller, I hv placed order for assorted dimsum n two other items to be delivered on Sat 24 Feb between 10-12. Can I add one spring roll order and have it delivered together with the earlier order n hv the delivery charge waived

    Answer : [Re] Inquiry from jkc****

    Hi Customer,

    We apologise that due to overwhelming response our delivery schedule has been full. We could not take in anymore order for that day so we could not do as what you have requested for you as to do so you would have to place a new order and make sure it is to be delivered to the same address on the same date and time slot. We seek for your understanding and apologise for the inconvenience caused.

    Thanks.

    Question : [Re] Inquiry from jkc****

    Thank you for your reply n I understand the situation. Thank you n Gong Xi Fa Cai!

    Answer : [Re] Inquiry from jkc****

    Hi Customer,

    Your understanding is much appreciated. Happy new year to you too.

    Thanks.

  • Question : Inquiry for the item from jas****Oct 26, 2017

    Any preservatives?
    Any MSG?
    Expiry date?

    Answer : [Re] Inquiry for the item from jas****

    Hi, there is no preservatives but with MSG. The expiry date will be as of 5days after receiving the goods if stored in freezer and 2 to 3 days if stored in chiller. Thanks.

  • Question : Inquiry for the item from hok****Sep 13, 2017

    How long is the spring roll ?

    Answer : [Re] Inquiry for the item from hok****

    Hi, it is around 15cm. Thanks.

  • Question : Inquiry for the item from ice****Aug 05, 2017

    May I know what ingredients are in the spring rolls?

    Answer : [Re] Inquiry for the item from ice****

    Hi it is mainly a vegetarian roll which contains red carrot, turnip, mushroom and black fungus. Thanks.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Wasabi Fish Skin! 芥末鱼皮!
[Swatow Restaurant] 250gm Crispy Wasabi Fish Skin! 芥末鱼皮!
Item Q&A
  • Question : Inquiry for the item from sta****Feb 28, 2018

    Will you be selling the salted egg version again please? Thanks.

    Answer : [Re] Inquiry for the item from sta****

    Hi Customer,

    We are currently working on a new packagaing for the Salted Egg fishskin. It shall be up shortly, please stay with us till then.

    Thanks.

  • Question : Inquiry related cancel and refund from Lns****Jan 08, 2018

    For my order no.115848231, i did not received the 2 bottles of fish skin so i submitted a non-receipt claim. I paid $22.64 for these 2 bottles but only got refund of $15.84. I know that Qoo10 will deduct $1.90 coupon usage but they are also charging me $6.80 of delivery fees!!! Its your failure to send me the 2 bottles and still charge me $6.80 for your mistake?

    Answer : [Re] Inquiry related cancel and refund from Lns****

    Hi Customer,

    It might be a system error from Qoo10 side. Please allow us to investigate with them and make sure that the $6.80 will be refunded to you. We sincerely apologise for any inconvenice and seek for your understanding while we are working on it.

    Thanks!

  • Question : Inquiry related delivery from Lns****Jan 06, 2018

    Hi i just received my order no: 115848231. Only received 3 boxes of chicken feet and 1 box of bun. Still shortage of 2 bottles of wasabi n salted egg fish skin. The delivery guy told me to settle with seller n told me to sign the order. When will i received the balance 2 bottles?

    Answer : [Re] Inquiry related delivery from Lns****

    Hi Customer,

    We apologise for the inconveniece. Please do let us know your available date and time so we could do a redelivery to you for the missing fishskin.

    Thanks.

    Question : [Re] Inquiry related delivery from Lns****

    But i alri submitted non-receipt claim yesterday as i see no reply from u..so how do i go about it now?

    Answer : [Re] Inquiry related delivery from Lns****

    Hi Customer,

    In this case we will refund you accordingly. Please take note that the refunded amount will be credited into your account only in 2 to 3 working days time.

    Thanks.

  • Question : 關於商品san****會員的咨詢。Sep 25, 2017

    hello~this item is so delicious,i order twice ,this time i buy 6 can cheap?

    Answer : [Re] 關於商品san****會員的咨詢。

    Hi, so sorry the price stated online is already the cheapest we can go. If you really want to get them at a cheaper price maybe you could try going down to out Toa Pah Yoh outlet to purhcase them at a slightly lowered price. Thanks.

  • Question : Inquiry for the item from zen****Jul 02, 2017

    hello, expiry date?

    Answer : [Re] Inquiry for the item from zen****

    Hi, the expiry date will be one month later as of the date printed on the lable.

[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Prawn Dumplings! 汕头虾饺皇! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Inquiry for the item from kkn****Feb 23, 2018

    Order no. 247150401. I received this order on Monday n steam the dumplings this morning. However it has a sour taste. This is not the first time I ordered. The char siew buns r ok. Everything i put in the freezer after receiving it

    Answer : [Re] Inquiry for the item from kkn****

    Hi Customer,

    As our dimsum are all freshly handmade they are best recomemded to consume within 2days or in 4 to 5days if store in a very very cold freezer. We seek for your understanding.

    Thanks.

  • Question : freezerJan 12, 2018

    Hi if put in freezer. How long can I keep? Thanks

    Answer : [Re] freezer

    Hi, it could last up to 5days if kept in freezer and 2 to 3 days in chiller. Thanks.

  • Question : Wrong deliveryDec 29, 2017

    Hi there! I have placed an order of 2 packs of Siew mai, 2 packs of prawn dumplings, 1 pack of pork bao and 1 pack of chicken bao but I just received a big pack of xiaolongbao from another shop. I tried to contact the delivery man but he said he was given this package. Can you please help? I have ordered the dim sum for a party on Sunday. Many thanks!

    Answer : [Re] Wrong delivery

    Hi, we could not find your order in our system. Can you kindly provide us with the order number or cart number? Thanks.

    Question : [Re] Wrong delivery

    Hi! My cart number and order number are as follows:
    Cart no. : 115715364
    Order no. : 240805358
    Thanks!

    Answer : [Re] Wrong delivery

    Hi customer,

    We do not sell xiao long bao and we are not sure where the order came from. Can you take a picture and send it to us? You will not need to return them to us.

    Thanks.

    Question : [Re] Wrong delivery

    Hi! Thanks for getting back. Please find attached the packet of Xiao Long Bao we received. Many thanks!

    Answer : [Re] Wrong delivery

    Hi! Thanks so much for re-delivering the items promptly. =)

    Question : [Re] Wrong delivery

    Hi, thank you so much for your kind support and understanding. Thanks.

  • Question : Inquiry related delivery from thi****Oct 10, 2017

    i wanted to place order for delivery this Friday or Saturday but deliver slots are fully booked so I did not lace not orders. anyway you can help to squeeze in a slot for me?

    Answer : [Re] Inquiry related delivery from thi****

    Hi so sorry to inform that all slot for Fri and Sat are currently full. The next earliest slot will be at Monday 10 to 12pm. We seek for your understanding, thanks.

  • Question : Inquiry for the item from ire****Oct 06, 2017

    Hello,

    Any plans to make available char siew pastry and black sesame pau for delivery?
    Thank you.

    Answer : [Re] Inquiry for the item from ire****

    Hi, thanks for your suggestion. We will consider about it.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 250gm Crispy Cheese Fish Skin!
[Swatow Restaurant] 250gm Crispy Cheese Fish Skin!
Item Q&A
  • Question : weightFeb 03, 2018

    250g include the bottle's weight?

    Answer : [Re] weight

    Hi Customer,

    250g do include the weight of the bottle.

    Thanks.

[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
[Swatow Restaurant] 12pcs Teochew Crystal Dumpling (Savoury)! 潮州水晶包 Freshly Chilled Dim Sum Delivery
Item Q&A
  • Question : Inquiry for the item from olp****Jan 01, 2018

    Can we self pick up the items by ourselves ?

    Answer : [Re] Inquiry for the item from olp****

    Hi, self pick up is not available. Thanks.

  • Question : Inquiry for the item from ody****Dec 29, 2017

    How long must we steam the items if we want to eat immediately after they have been delivered?

    Answer : [Re] Inquiry for the item from ody****

    Hi, for this particular dimsum the preparation time will be at around 6 to 7mins. Thanks.

  • Question : Inquiry for the item from ody****Dec 29, 2017

    Hi can it be delivered hot instead of chilled? I am ordering them for a party. Thanks

    Answer : [Re] Inquiry for the item from ody****

    Hi, we only delivered it in chilled form. We seek for your understanding, thanks.

  • Question : Inquiry for the item from jas****Dec 18, 2017

    Hi, is there pork in the teochew crystal dumpling?

    Answer : [Re] Inquiry for the item from jas****

    Hi, no there is just turnip and dried shrimp. Thanks.

  • Question : Inquiry related delivery from che****Oct 14, 2017

    Hi. Can combine different item of total paying at $50. To entitled free shipping?

    Answer : [Re] Inquiry related delivery from che****

    Hi, yes you can. Thanks.

    Question : [Re] Inquiry related delivery from che****

    This page has crystal dumpling only. How i combine other order(bun. Etc) in other page??

    Answer : [Re] Inquiry related delivery from che****

    Hi, please refer to the attachment for more information. You could just select any other of our product from the circled part in the image. Thanks for your kind support.

+View all Notice, FAQ, Q&A >>
[Swatow Restaurant] 12pcs Mushroom Dumpling! 素晶饺! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 12pcs Mushroom Dumpling! 素晶饺! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : VegeterianDec 14, 2017

    Hi,
    Is this suitable for vegeterain? Cos u stated as 素晶饺.
    Any onion garlic chives?

    Answer : [Re] Vegeterian

    Hi Customer,

    This product is suitable for vegetarian, they only have mushroom and celery inside.

    Thanks.

  • Question : Inquiry for the item from caf****Jun 25, 2017

    这有韭菜或葱或蒜吗? 佛教素食者可饮?

    Answer : [Re] Inquiry for the item from caf****

    很抱歉,它们大多都有虾或虾米所以不建议素食者使用。

[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
[Swatow Restaurant] 600gm Pork Ribs with Black Bean Sauce! 豉汁蒸排骨! Freshly Chilled Dim Sum Delivery!
Item Q&A
  • Question : Microwave?Jul 29, 2017

    Dear seller, can i heat it up by microwave? how long will take? thanks.

    Answer : [Re] Microwave?

    Hi customer,

    We do not recommend microwaving the items as the taste might differ. Please kindly steam it accordingly to ensure maximum flavour!

  • Question : PorkJun 14, 2017

    Do you use fresh or froozen pork ribs? Only lean meat or with some fats?

    Answer : [Re] Pork

    Hi, we use frozen pork ribs. The pork ribs is lean meat with some fats.