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Q & A Lists
Item Question & Answer
[Dr. Jart+] Ceramidin Cream 50ml / Dry Skin Type / Ceramide in
[Dr. Jart+] Ceramidin Cream 50ml / Dry Skin Type / Ceramide in
Item Q&A
  • Question : Inquiry for the item from Jes****May 23, 2019

    Hi is this the new gen cream? Thank you

    Answer : [Re] Inquiry for the item from Jes****

    yes it is lastest item.

    Thank you

  • Question : Inquiry for the item from zsy****Apr 04, 2017

    Hi, do you still have the 75ml ?

    Answer : [Re] Inquiry for the item from zsy****

    Dear customer of a sweetcorea,

    Thank you for your inquiry.
    Unfortuately, at this time it is running out of a stock due to popular demand.
    we will order products you require.

    Thak you for your cooperation.

    For more question, please contact us.
    Thank you

  • Question : Suitable for all time summer?Mar 30, 2014

    Hi I'm staying in Singapore . Heard that this product is very good at moisturizing so I wonder does it suitable for skin that always expose to sun ? And it help whitening?

    Answer : [Re] Suitable for all time summer?

    Dear Customer.

    Thank you for interest in our shop.

    ceramidin cream is moisture cream.

    Recommended for sensitive skin

    + strengthens the protecive layer of stressed skin.

    + Keeps skin hydrated and vibrant.

    + skin feels smooth and soft to the touch the very next morning

    + enhances the skin's natural strength and function.

    so, this is not sun cream, just help moisturizing.

    Best regards :)

    Question : [Re] Suitable for all time summer?

    it is ok to use for normal skin type too?

    Answer : [Re] Suitable for all time summer?

    yes,^^

    that's ok

    Best regards :)

[DONGINBI] ⓘ Red Ginseng Power Repair Essence 50ml
[DONGINBI] ⓘ Red Ginseng Power Repair Essence 50ml
Item Q&A
[A Pieu] Peeling Cotton Swab (Intensive) 3ml*5ea
[A Pieu] Peeling Cotton Swab (Intensive) 3ml*5ea
Item Q&A
  • Question : Inquiry for the item from tas****May 22, 2019

    Hi its $9.90 the price for a pack of 5 or individual swab? Thanks

    Answer : [Re] Inquiry for the item from tas****

    individual swab-5PCS

    Thank you

[RiRe] Pore Tightening Fresh Toner 300ml
[RiRe] Pore Tightening Fresh Toner 300ml
Item Q&A
  • Question : Inquiry for the item from Cho****May 21, 2019

    Can I know when is expired date?

    Answer : [Re] Inquiry for the item from Cho****

    Dear customer,

    The exp date is 2021.09.

    Thank you

  • Question : HiSep 12, 2017

    Hihi is ur product suitable for pregnant?

    Answer : [Re] Hi

    Dear customer,

    Thank you for your inquiry.

    It is a mild product, but I do not know exactly whether it is suitable for pregnant women.

    For more question, plesae contact us.

    Thank you

  • Question : Tire pore tightening fresh tonerFeb 21, 2016

    Hi is this product is still available?tks

    Answer : [Re] Tire pore tightening fresh toner

    yes ~~

[Its Skin] Its Top Professional Touch Finish BB Cream 40ml
[Its Skin] Its Top Professional Touch Finish BB Cream 40ml
Item Q&A
  • Question : Inquiry for the item from lin****May 20, 2019

    hi do u still have stock for this ? both colours available

    Answer : [Re] Inquiry for the item from lin****

    Dear customer,

    Sorry we don't have the stock at this time.

    Thank you

[SU:M37°] SUM (TT) Water-full Timeless Water Gel Mist Sample 60ml
[SU:M37°] SUM (TT) Water-full Timeless Water Gel Mist Sample 60ml
Item Q&A
[A Pieu] ★Big Sale★ Soo Boo Ji Sun Cotton 50ml
[A Pieu] ★Big Sale★ Soo Boo Ji Sun Cotton 50ml
Item Q&A
  • Question : Inquiry for the item from min****May 20, 2019

    Is this sunblock waterproof? Makeup remover or water to wash off?

    Answer : [Re] Inquiry for the item from min****

    Dear customer,

    Thank you for your inquiry.

    it is not waterproof and it need wash off.

    Thank you

  • Question : Inquiry for the item from eun****Jun 24, 2018

    Hi,

    When is the expiry date for this product? Can you send me the complete ingredient list coz i have very sensitive skin? Thanks.

    Answer : [Re] Inquiry for the item from eun****

    The expiry date is 2021.02.22.

    There is the ingredient list.

    [All components] [All components] Purified water, perennial extract, homosalate, silica, ethylhexylsalicylate, butylmethoxydibenzoylmethane, bis-ethylhexyloxyphenol methoxyphenyltriazine, dipropylene glycol, niacinamide, octocryl Piperazine-25/4 dimethicone, bis-phage / piperazine-20/5 phage / phy- phage-20/5 dimethicone, p-methoxy cinnamate, squalane, methoxypyridine / 10-dimethicone, caprylic / capric triglyceride, acrylate / C10-30 alkyl acrylate crosspolymer, tocopheryl acetate, potassium hydroxide, carbomer, adenosine, disodium iodide, Lycoric acid, ethylhexyl glycerin, 1,2-hexanediol, fragrance



[TROIAREUKE] TROIPEEL Cell Energy Mask Formula 300ml
[TROIAREUKE] TROIPEEL Cell Energy Mask Formula 300ml
Item Q&A
  • Question : Inquiry for the item from tif****May 19, 2019

  • Question : Inquiry for the item from tif****May 09, 2019

    Hi, do u selling new version 200ml for this mask

    Answer : [Re] Inquiry for the item from tif****

    Dear customer,
    Thank you for your inquiry.

    ok we will check for you.

    Thank you

[3W Clinic] ⓑ Color News Concealer 4g / Stick Concealer
[3W Clinic] ⓑ Color News Concealer 4g / Stick Concealer
Item Q&A
  • Question : Inquiry for the item from ema****May 19, 2019

    Hi seller, do you still have #23 in stock?
    Thanks

    Answer : [Re] Inquiry for the item from ema****

    Dear customer,

    we have the stock.

    Thank you

[Peripera] ⓑ Ink Concealer 8g
[Peripera] ⓑ Ink Concealer 8g
Item Q&A
  • Question : Inquiry related delivery from hon****May 18, 2019

    Hi, how long does it takes from purchase to deliver?

    Answer : [Re] Inquiry related delivery from hon****

    Dear customer,

    It usually takes 5~10days.

    Thank you

[Dr. Jart+] ⓢ Dermaclear Micro Foam 120ml / Micro-mousse
[Dr. Jart+] ⓢ Dermaclear Micro Foam 120ml / Micro-mousse
Item Q&A
  • Question : Inquiry for the item from lin****May 18, 2019

  • Question : Inquiry for the item from cha****Jun 16, 2018

    Please ensure item is fresh and has a later expiry date. Thanks.

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,

    The expiry date is 2021.01.09.

    Thank you

[TROIAREUKE] TROIPEEL PIT Cleansing Milk 300ml
[TROIAREUKE] TROIPEEL PIT Cleansing Milk 300ml
Item Q&A
[THEFACESHOP] ★ Big Sale ★ Damyang Bamboo Fresh Soothing Gel 300ml / Gel type cream
[THEFACESHOP] ★ Big Sale ★ Damyang Bamboo Fresh Soothing Gel 300ml / Gel type cream
Item Q&A
  • Question : Inquiry for the item from men****May 15, 2019

  • Question : PriceJun 09, 2015

    price for this retails for 8.90 why is online much more expensive

    Answer : [Re] Price

    Dear Customer.
    sorry for late reply.
    because of The product Volume weight is 500g (very heavy)
    so, we can provide price to 11.90.
    Best regards

[ETUDE HOUSE] My Lash Serum 9g
[ETUDE HOUSE] My Lash Serum 9g
Item Q&A
  • Question : Inquiry for the item from lui****May 16, 2019

    Hi. Can i know what is the expiry date for this product ? Thank you.

    Answer : [Re] Inquiry for the item from lui****

    Dear custoemr,

    The exp date is 2022.04.

    Thank you

  • Question : Inquiry for the item from rya****Apr 08, 2017

    Hi! May i know the manufacturing / expiry date of the lash serum? Thanks.

    Answer : [Re] Inquiry for the item from rya****

    Dear customer,

    Thank you for your inquiry.

    The date of expiry is 2020.01.25.

    For more question, please contact us.

    Thank you

  • Question : Expiry DateApr 07, 2017

    Hi! May i know the manufacturing date of the lash serum? Thanks.

    Answer : [Re] Expiry Date

    Dear customer,

    Thank you for your inquiry.

    The date of expiry is 2020.01.25.

    For more question, please contact us.

    Thank you

  • Question : manufacturing dateNov 13, 2016

    Hi! May i know the manufacturing date of the lash serum?

    Answer : [Re] manufacturing date

    Dear Customer.
    Thank you for inquiry.
    Expiration date : 13 Oct 2019
    It guarantee 3 years to keep before open up
    After open, it has to be done within 6 ~12 months.
    We strongly follow the rule, so do not worry. We also care of you.
    Best regards :)

  • Question : Expiry dateDec 23, 2015

    Hi, what's the expiry date of the serum? Thanks

    Answer : [Re] Expiry date

    Dear Customer.
    Thank you for inquiry.
    The items are manufactured on 28 NOV 2014
    Best regards :)

    Question : [Re] Expiry date

    How long can the serum be used from date of manufacture? Thanks

    Answer : [Re] Expiry date

    Hello
    usually 2years avialable apply^^
    and Powder pact line is 3 years suitable.
    thank you.

+View all Notice, FAQ, Q&A >>
[Le jong] ⓙ Control 35ml / Tone-up and Wrinkles / 르종 컨트롤
[Le jong] ⓙ Control 35ml / Tone-up and Wrinkles / 르종 컨트롤
Item Q&A
  • Question : Inquiry for the item from sia****May 13, 2019

  • Question : Inquiry for the item from 239****Apr 09, 2019

    Hi, is this new version packaging?

    Answer : [Re] Inquiry for the item from 239****

    Dear customer,

    yes it is new version.

    Thank you

[Dr. Jart+] ⓐ Dermakeup Dis-A-Pore Beauty Balm 50ml / Pore Label
[Dr. Jart+] ⓐ Dermakeup Dis-A-Pore Beauty Balm 50ml / Pore Label
Item Q&A
  • Question : Inquiry for the item from 234****May 15, 2019

    Hi,
    What is the colour tone ?
    Thanks.

    Answer : [Re] Inquiry for the item from 234****

    Dear customer,

    It is the color seen in the product photograph.

    Thank you

  • Question : Inquiry for the item from yas****May 14, 2019

    Do you have the ingredient list? Does it contain parabens

    Answer : [Re] Inquiry for the item from yas****

    Dear customer,

    Sorry we don't have the ingredient list.

    Thank you

  • Question : Inquiry for the item from wee****Feb 07, 2019

    What is the expiry for this product?

    Answer : [Re] Inquiry for the item from wee****

    Dear customer,

    The expiry date is 2021.08.

    Thank you

  • Question : Inquiry for the item from jes****Nov 09, 2018

[The History Of Whoo] Gongjinhyang Seol Brightening Cleansing Foam Sample 2ml*20ea (Total 40ml)
[The History Of Whoo] Gongjinhyang Seol Brightening Cleansing Foam Sample 2ml*20ea (Total 40ml)
Item Q&A
[HolikaHolika] ⓑ Aloe 99% Soothing Gel [Fresh] 250ml
[HolikaHolika] ⓑ Aloe 99% Soothing Gel [Fresh] 250ml
Item Q&A
  • Question : Inquiry for the item from men****May 11, 2019

[TROIAREUKE] TROIPEEL Skin Complex Formula 180ml
[TROIAREUKE] TROIPEEL Skin Complex Formula 180ml
Item Q&A
  • Question : Inquiry for the item from tif****May 10, 2019

  • Question : Inquiry for the item from Ban****Jun 30, 2018

    What's the exp date for this?

    Answer : [Re] Inquiry for the item from Ban****

    Dear customer,

    Thank you for your inquiry.

    We don't have the stock at this time.

    Sorry for we couldn't help you.

    Thank you

[ELRAVIE] ⓢ Derma Elravie PDRN 28 Days Turnover Ampoule (2.5ml*28ea) 1 Pack / PDRN 28데이즈 턴오버 앰플
[ELRAVIE] ⓢ Derma Elravie PDRN 28 Days Turnover Ampoule (2.5ml*28ea) 1 Pack / PDRN 28데이즈 턴오버 앰플
Item Q&A
  • Question : Inquiry for the item from rt_****May 12, 2019

  • Question : Inquiry for the item from rt_****May 11, 2019

    Hi

    May I know do I need to keep this in fridge?

    Answer : [Re] Inquiry for the item from rt_****

    Dear customer,

    No It can be stored at room temperature.

    Thank you

[SKINFOOD] (hp) Fresh Fruit Lip and Cheek Trio (2.5g*3) 1ea
[SKINFOOD] (hp) Fresh Fruit Lip and Cheek Trio (2.5g*3) 1ea
Item Q&A
  • Question : Inquiry for the item from ren****May 10, 2019

  • Question : Inquiry for the item from ren****May 11, 2019

[PAPA RECIPE] ⓙ Bombee Honey Mask (25ml*10ea) 1 Pack
[PAPA RECIPE] ⓙ Bombee Honey Mask (25ml*10ea) 1 Pack
Item Q&A
  • Question : Inquiry for the item from ade****May 12, 2019

  • Question : Inquiry for the item from yun****Apr 03, 2018

    Hi this mask is nt authentic at all. I opened one packet and found there is mould in the mask and black sediments on the masks.

    Answer : [Re] Inquiry for the item from yun****

    Dear customer of a sweetcorea

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    Other masks should be okay to use.

    we will send the message to our head office.

    As an apologize we would happy to put free samples for your next-order

    Please make a memo on next-purchase

    For further inquiries please reach us again, we are happy to:)

    regards,


  • Question : Not authenticMay 14, 2017

    Hi, I don't think your masks are authentic. The packaging is different and the authenticity sticker is also different. Authentic one has number and letters. PAPA RECIPE came out with an official app free for download that lets customers check if their masks are authentic. Your sticker cannot be read by the app. You can download yourself and check. Btw, "Made in Korea" doesn't guarantee authenticity, in fact most fake masks are made in Korea these days. Please provide proof of authenticity if you still claim that your masks are authentic.

    Answer : [Re] Not authentic

    Dear customer,

    Thank you for your inquiry.

    There is not authetic sticker at this time.

    Every time a product comes out, it changes a little.

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.


    So you don't need to worry about that.

    For more question, pelase contact us.

    Thank you

    Question : [Re] Not authentic

    The official PAPA RECIPE app cannot even verify your sticker, so it's obviously not authentic. Your reply does not even answer my question. Will not purchase from you again.

    Answer : [Re] Not authentic

    Dear customer,

    We apologize for inconvenience.

    If you use the product, you can see it is genuine.

    We have been selling for seven years and 100% Genuine of Authentic
    Why would we want to lose the customers' trust?

    For more question, please contact us.

    Thank you

    Question : [Re] Not authentic

    I already told you that the OFFICIAL PAPA RECIPE MOBILE APP says your mask is not authentic, and you still can insist that it is authentic. Lol you are funny. And all you can say is 100% genuine, but with NO PROOF.

    Answer : [Re] Not authentic

    Dear customer,

    We apologize for inconvenience.

    Please kindly see the manufacturing date or expiry date.

    If expiry date is 2018year, it is made before the authenticity sticker.

    please kindly check about.

    For more question, please contact us.

    Thank you

  • Question : Inquiry for the item from Lyn****May 08, 2017

    Dear seller, why does the new version not come with the authenticity sticker?

    Answer : [Re] Inquiry for the item from Lyn****

    Dear customer,

    Thank you for your inquiry.

    Every time you leave the factory, the product is said to be slightly different.

    So don't worry about that./

    For more question, plesae contact us..

    Thank you

  • Question : Inquiry for the item from wen****May 06, 2017

    Hi, does the product attach with the authentic sticker? Thanks.

    Answer : [Re] Inquiry for the item from wen****

    Dear customer,

    Thank you for your inquiry.

    There is not authetic sticker at this time.

    Every time a product comes out, it changes a little.

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.


    So you don't need to worry about that.

    For more question, pelase contact us.

    Thank you

+View all Notice, FAQ, Q&A >>
[DONGSUNG] ⓙ Rannce Cream 70g / Melanin Care / Whitening cream
[DONGSUNG] ⓙ Rannce Cream 70g / Melanin Care / Whitening cream
Item Q&A
  • Question : Inquiry for the item from yuk****May 11, 2019

    When is the expire date?

    Answer : [Re] Inquiry for the item from yuk****

    Dear customer,

    The exp date is 2021.08.

    Thank you

  • Question : Inquiry for the item from tin****Mar 19, 2019

  • Question : Inquiry for the item from tif****Feb 21, 2019

  • Question : Inquiry for the item from tif****Feb 21, 2019

  • Question : Inquiry for the item from tif****Feb 19, 2019

+View all Notice, FAQ, Q&A >>
[A by BOM] ⓑ Super Power Baby Ultra Floral Leaf Mask (6ml+25ml*5ea) 1 Pack
[A by BOM] ⓑ Super Power Baby Ultra Floral Leaf Mask (6ml+25ml*5ea) 1 Pack
Item Q&A
  • Question : 来自qiu****会员的商品咨询。May 10, 2019

    Is this one available? I need 1 box

    Answer : [Re] 来自qiu****会员的商品咨询。

    Sorry we don't have the stock at this time.

    Thank you

  • Question : Inquiry for the item from fwo****Feb 14, 2018

  • Question : Inquiry for the item from cas****Aug 17, 2017

    Hi seller, you used to sell A. By Bom Watery Eoseongcho Cleanser 100ml. Please bring the item back! I want to buy the cleanser please!

    Answer : [Re] Inquiry for the item from cas****

    Dear customer,

    Thank you for your inquiry.

    At this time we don't have the stock on this item.

    Sorry for not helping you.

    For more question, please contact us.

    Thank you

[A by BOM] ⓙ Ultra Royal Leaf Mask (25ml*10ea) 1 Pack
[A by BOM] ⓙ Ultra Royal Leaf Mask (25ml*10ea) 1 Pack
Item Q&A
  • Question : 来自qiu****会员的商品咨询。May 10, 2019

    Is this item available? I want 1 box

    Answer : [Re] 来自qiu****会员的商品咨询。

    Dear customer,

    Thank you for your inquiry.

    we have the stock.

    Thank you

  • Question : Inquiry related delivery from lee****Jun 23, 2018

    Hi seller, could u advise when could I receive this item? Thanks!

    Answer : [Re] Inquiry related delivery from lee****

    Dear customer,

    Thank you for your order.

    We confirmed your order today morning.

    We will try to send as soon as possbie.

    Thank you

    Question : [Re] Inquiry related delivery from lee****

    Thank you seller! Looking forward to receiving this item!

    Answer : [Re] Inquiry related delivery from lee****

    ^^

[SKINFOOD] (hp) Black Sugar Satin Full Cover Concealer 5.5g
[SKINFOOD] (hp) Black Sugar Satin Full Cover Concealer 5.5g
Item Q&A
[The Saem] ⓑ Cover Perfection Tip Concealer 6.8g
[The Saem] ⓑ Cover Perfection Tip Concealer 6.8g
Item Q&A
  • Question : Inquiry for the item from 242****May 10, 2019

  • Question : [About Item] Related InquiriesMar 07, 2017

    Hi seller, when will u be selling the mineralizing creamy concealer and mineralizing pore concealer? Thanks

    Answer : [Re] [About Item] Related Inquiries

    Dear customer of a sweetcorea

    We asked our listing team to upload your precious request

    it will be within two weeks
    for more questions reach us

    regards,

  • Question : AuthenticMar 02, 2017

    Hi, are the thesaem concealers authentic? :)

    Answer : [Re] Authentic

    Dear customer of a sweetcorea

    We guarantee 100% Authentic product

    Products are manufactured in Korea and directly connected to our company

    Some customers conerned due to cheap price; we are newly born company we are actually operating sales on most products
    as kind of advertisement of our company

    So please do not worry and for more questions reach us

    regars,

  • Question : [About Item] Related InquiriesJan 21, 2017

    Is there stock for 1.5?

    Answer : [Re] [About Item] Related Inquiries

    Hello customer.
    Thank you for inquiry.
    Yes, we have in stock ^^

    Have a great day.

    Question : [Re] [About Item] Related Inquiries

    Is it possible to change my order to 1.5? It says not in Stock when I bought it. Thanks!

    Answer : [Re] [About Item] Related Inquiries

    I'm so sorry for saying that we already shipped your parcel out.
    I hope you receive it soon!

    Question : [Re] [About Item] Related Inquiries

    No worries. Thanks anyway!

    Answer : [Re] [About Item] Related Inquiries

    Have a great day!

  • Question : [About Item] Related InquiriesJan 21, 2017

    Is there stock for 1.5?

    Answer : [Re] [About Item] Related Inquiries

    Hello customer.
    Thank you for inquiry.
    Yes, we have in stock ^^

    Have a great day.

+View all Notice, FAQ, Q&A >>
[LANEIGE] (tt) Glowy Makeup Serum Sample 5ml*3ea(Total 15ml)
[LANEIGE] (tt) Glowy Makeup Serum Sample 5ml*3ea(Total 15ml)
Item Q&A
  • Question : Inquiry for the item from tut****May 10, 2019

  • Question : Inquiry for the item from kel****Mar 07, 2019

    Is this available?

    Answer : [Re] Inquiry for the item from kel****

    sorry at this time it is out of the stock.

    Thank you

    Question : [Re] Inquiry for the item from kel****

    Ahhh ok do you know when you will have it? I would like to buy wholesale. Quantity 100 to 200

    Answer : [Re] Inquiry for the item from kel****

    Dear customer,

    sorry we don't know the exact restocking date.

    Thank you

[COSRX] (gd) Advanced Snail 96 Mucin Power Essence 100ml
[COSRX] (gd) Advanced Snail 96 Mucin Power Essence 100ml
Item Q&A
  • Question : Inquiry related cancel and refund from xin****May 04, 2019

  • Question : Inquiry related return and exchange from xin****May 02, 2019

    Hi there, my item came leaked and damaged. May I ask what the refund process is? Thank you.

    Answer : [Re] Inquiry related return and exchange from xin****

    Dear customer,

    We are truly apologize for this situation

    We are make sure not to happening this; will be the first and the last time for this kind of mistakes and we make sure we double check the products.

    we'd like to make 30% refund for you

    As an apologize we would happy to put free samples for your next-order

    Please make a memo on next-purchase

    For further inquiries please reach us again, we are happy to:)

    regards,

  • Question : Inquiry for the item from Won****Nov 05, 2018

    Hi, may i know if you have stock now, and what is manufacturing date please? Thank you!

    Answer : [Re] Inquiry for the item from Won****

    Dear customer,

    Thank you for your inquiry.

    we have the stock and the expiry date is 2021.09.09.

    Thank you

  • Question : Inquiry for the item from zhe****Jul 10, 2018

    Hi do you have stock for this item? Understand that there is no stock in Korea currently. What is the expiry date for your current stock?

    Answer : [Re] Inquiry for the item from zhe****

    Dear customer,

    Thank you for your inquiry.

    The expiry date is 2020.02.11.

    Thank you

  • Question : Inquiry for the item from ebe****Jun 05, 2018

    Is there stock available?

    Answer : [Re] Inquiry for the item from ebe****

    Dear customer,

    Thank you for your inquiry.

    Yes we have the stocks.

    Thank you

+View all Notice, FAQ, Q&A >>