Q&A board

Available
MON~FRI : 9:00am ~ 6:00pm
SAT, SUN, Holiday : Closed
TEL : 62992933
Q & A Lists
Item Question & Answer
Silhouette CURIO Electronic Cutting Machine / PSB Safety Mark and 1 year distributor warranty
Silhouette CURIO Electronic Cutting Machine / PSB Safety Mark and 1 year distributor warranty
Item Q&A
  • Question : Inquiry for the item from rhi****Jun 24, 2018

    Hi may I know if this comes with the base?

    Answer : [Re] Inquiry for the item from rhi****

    Hi thank you for your enquiry. The Silhouette Curio come with the 8.5 x 6 inch base (includes four platforms). Please feel free to contact us if you require further infomations. Best Regards, Systems Technology Pte Ltd.

  • Question : Inquiry for the item from yue****Mar 12, 2018

    hi.. is this a laser cutting machine? or do u have one that can cut acrylic?

    Answer : [Re] Inquiry for the item from yue****

    Hi, thanks for the enquiry. We don't have laser cutting machine nor machines that cuts acrylic. Ours are Graphtec and Silhouette brands of blade cutting machines. Regards, Systems Technology Pte Ltd

  • Question : Inquiry for the item from jas****Aug 06, 2017

    It stated 1 year warranty n y need to select 6 months warranty for 2x.xx? Thanks!

    Answer : [Re] Inquiry for the item from jas****

    Hi, We provide 1 year carry-in warranty cover parts and labour for Silhouette Curio. Please mail us the warranty card that come with the machine for the 1 year warranty. If you need any further information, please feel free to contact us @ Tel : 62992933.
    Regards
    Systems Technology Pte Ltd

  • Question : Will there be a sale again?Jun 22, 2017

  • Question : voltageDec 22, 2016

    Hi,
    would like to know what the voltage requirements of the product is?
    Thanks

    Answer : [Re] voltage

    Hi,
    The Cameo 3 uses universal power adapter operating from 110-240Vac.
    Regards
    Systems Technology Pte Ltd

+View all Notice, FAQ, Q&A >>
RANGER Glow Backlit Colourful Wired USB Keyboard RG2ACKB330 / 1 Year Local Warranty
RANGER Glow Backlit Colourful Wired USB Keyboard RG2ACKB330 / 1 Year Local Warranty
Item Q&A
  • Question : keyboard not workingJun 04, 2018

    hello,

    i purchased a Ranger keyboard from you but it is not working properly. the keyboard would be not responsive after 15 to 30mins. none of the keys would be working. i have to remove the USB and reinsert again before it can work. however, even if i do that, the problem would still persist.

    i have been using this keyboard for less than a week.

    is it possible to get a new one?

    gabriel

    Answer : [Re] keyboard not working

    Hi, thank you for the purchase of our Ranger products. Sorry to hear that you are having problems with the keyboard. We will have your keyboard replaced and all you need is to bring it to our office for the exchange. Please bring along your receipt. We operate from Mon to Fri, 9am to 6pm. Please feel free to contact us if you require any further info. HP : 87208505. Regards, Systems Technology Pte Ltd

    Question : [Re] keyboard not working

    for the receipt, can i use the 'payment completed' email that i received?

    Answer : [Re] keyboard not working

    for the receipt, can i use the 'payment completed' email that i received?

    Question : [Re] keyboard not working

    Hi, yes you can. Regards, Systems Technology Pte Ltd

  • Question : Inquiry related cancel and refund from Isa****Apr 18, 2017

RANGER ValuePlus Combo Wired USB Keyboard  Mouse RG2ACKB366 / 1 Year Local Warranty
RANGER ValuePlus Combo Wired USB Keyboard Mouse RG2ACKB366 / 1 Year Local Warranty
Item Q&A
  • Question : about keyboardMar 31, 2018

    Hi can I check with you if the keyboard is noisy anot? coz i do not want a noisy keyboard.

    Thanks

    Answer : [Re] about keyboard

    Hi, thanks for your enquiry.
    Like all keyboards, there would be some noise generating out of clicking a key. We are not sure what level of noise is acceptable to you so it is difficult to answer to your query. If you need further clarification, you many contact our customer service staff for clarification. Thank you very much.
    The Ranger Team.

    Question : [Re] about keyboard

    ok thanks. the noise level is it something like laptop typing ? As long as it is not mechanical keyboard which i have now i should be ok with the noise level

    Answer : [Re] about keyboard

    Hi, We have the Ranger wireless keyboard and mouse combo KB420 for your consideration. It is quieter due to its flat keycap and pillar key structure. It comes with a silicon cover which can further reduce the noise level. We hope this will meet with your expectation. Please let us know if you have any further questions. Regards, The Ranger Team

    Question : [Re] about keyboard

    ok thanks

    Answer : [Re] about keyboard

    You are welcomed and please feel free to contact us if you require any further info. Regards, The Ranger Team.

  • Question : Inquiry for the item from eva****Dec 11, 2017

  • Question : Inquiry for the item from sya****Sep 03, 2017

Silhouette Cameo 3 - Cutting Machine ! Heat Transfer Starter Kit Bundle
Silhouette Cameo 3 - Cutting Machine ! Heat Transfer Starter Kit Bundle
Item Q&A
  • Question : Inquiry for the item from zaw****Feb 22, 2018

  • Question : Inquiry for the item from zaw****Feb 22, 2018

  • Question : Official ReceiptMay 25, 2017

  • Question : Inquiry for the item from inf****Apr 13, 2017

    Hi, can I check if there's the software included in this package?

    Answer : [Re] Inquiry for the item from inf****

    Dear Customer ,

    There is a free basic edition Silhouette studio software which you can download from the website. Details of the website address will indicate on the label of the cameo 3 cutting machine.

    If you have any queries , you can contact us again during office hours. Operating hours : Mondays to Fridays , 9am to 6pm ( excluding public holidays ) Tel: 62991922 / 62992933

    Or you can also email to us at the following address :
    support@systech.com.sg

    Best regards,
    Eileen

Silhouette Cameo 3 - Cutting Machine! Vinyl Cutter  Vinyl Starter Kit Bundle
Silhouette Cameo 3 - Cutting Machine! Vinyl Cutter Vinyl Starter Kit Bundle
Item Q&A
  • Question : Inquiry for the item from thi****Feb 10, 2018

    What's cover in the 1 year local warranty? Where to go if any problem with the item?
    What's the warranty on qoo? Must select? Double warranty? Or can select none on qoo

    Answer : [Re] Inquiry for the item from thi****

    Hi, Thank you for your enquiry. The warranty cover 1 year carry-in and against manufacturer defects. You can visit us at 10 Ubi Crescent #03-19, Ubi Techpark, Singapore 408564 for after sale service. As for Qoo warranty, it is not offered by us and is optional. If you require any further info, please feel free to contact us, Best Regards, Systems Technology Pte Ltd

RANGER Audio Transceiver Pro RG2ACAT0201 / 1 Year Local Warranty
RANGER Audio Transceiver Pro RG2ACAT0201 / 1 Year Local Warranty
Item Q&A
  • Question : BatteryNov 06, 2017

    Is the battery removable? I will like to remove the battery.

    Answer : [Re] Battery

    Sorry, the battery is built in and not removable.
    Thanks.

  • Question : Self collectionOct 28, 2016

    Hi any self collection available ?

    Answer : [Re] Self collection

    Hi, thanks for your enquiry. There is no self collection at this moment. Please place your order and delivery will be made to you.

Silhouette Cameo 3 - LATEST MODEL! SOHO Bundle Pack
Silhouette Cameo 3 - LATEST MODEL! SOHO Bundle Pack
Item Q&A
  • Question : Warranty.Sep 30, 2017

    hi. your advert indicated a free 1 year local warranty. but there's also a 3 & 6 months warranty option. care to elaborate?

    Answer : [Re] Warranty.

    Hi, the 3 & 6 months warranty is offered by Qoo10 and not us. When you purchase our Cameo products, you will receive a 1 year warranty from us. Hope this answer your question. Please feel free to contact us should you require any further information and we will be pleased to answer. Regards Systems Technology

RANGER Audio 2-Way Splitter RG2ACAT2WT00 / 1 Year Local Warranty
RANGER Audio 2-Way Splitter RG2ACAT2WT00 / 1 Year Local Warranty
Item Q&A
  • Question : Inquiry from jyy****Sep 21, 2017

    For the bundle purchase, the digital audio converter same as the attached photo? Thanks

    Answer : [Re] Inquiry from jyy****

    Hi, Yes it is the same as in the photo.

Silhouette Cameo Vinyl Matte Removable 12 Bulk - Blue
Silhouette Cameo Vinyl Matte Removable 12 Bulk - Blue
Item Q&A
  • Question : Item dimensionJun 25, 2017

    Hi,

    Can I have the size of the item etc 12" by 30M or 50M?

    Regards
    Jasper

    Answer : [Re] Item dimension

    Hi Jasper, sorry for the late reply. the size is 12 inch by 82 feet (25M). You may contact us @ 62992933 for more information.

    Question : [Re] Item dimension

    Do you have glow in the dark vinyl or sticker paper?

    Answer : [Re] Item dimension

    Hi, We do not have this type of materials.

RANGER QP-II 2.5 Inch Portable External Hard Disk Drive -1TB / 3 Years Local Warranty
RANGER QP-II 2.5 Inch Portable External Hard Disk Drive -1TB / 3 Years Local Warranty
Item Q&A
  • Question : Require reformatting?Jun 14, 2017

    Hi,
    I need to use for both pc and imac.
    May I know whether I can just plug in and use? Or do I have to reformat for imac?
    May I know the difference between Ranger slim 1tb with Seagate gold slim?
    Thanks.

    Answer : [Re] Require reformatting?

    Hi,
    You can directly use it for both Win & Mac (as already reformatted).
    Ranger Slim 1 TB body made with Solid Metal Casing, Looks more elegant and more protective from the physical accidents.

    Thanks

    Regards,
    RANGER TEAM

    Question : [Re] Require reformatting?

    Hi, I have received the above and working fine. :) However, I want to purchase an additional cable but I can't find it elsewhere. :( Is it just a USB 3? Where can I buy the cable? Thanks!

    Answer : [Re] Require reformatting?

    Hi, Please call our dedicated customer service team 62992933 to serve you better.

    Thanks.

  • Question : Request for Invoice for PIC claimsFeb 28, 2017

    Can your company issue an official receipt for my company to claim PIC?

    Answer : [Re] Request for Invoice for PIC claims

    Hi, Thanks for the enquiry. We can't issue receipt if you purchase thru qoo10 as the transaction goes thru qoo10. Can we suggest you purchase directly from our company. We are able to therefore issue you official receipt. You can contact us at Tel : 62992933/Eileen.

    We will close this inquiry now. If we can be of any further assistance, please feel free to contact us @ 62992933.
    Regards
    Customercare@Ranger