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Q & A Lists
Item Question & Answer
[CHOSUNGAH22] CT VVIG (BIG) CUSHION SPF50+PA++++ VVIG CUSHION BIG CUSHION
[CHOSUNGAH22] CT VVIG (BIG) CUSHION SPF50+PA++++ VVIG CUSHION BIG CUSHION
Item Q&A
BUY 2 GET FREE GIFT | ICECREAM FLAVOR | SHAKE | SLIMMING | CELL U LOSS | YUMMY DIET | EASY LOSS FAT
BUY 2 GET FREE GIFT | ICECREAM FLAVOR | SHAKE | SLIMMING | CELL U LOSS | YUMMY DIET | EASY LOSS FAT
Item Q&A
  • Question : Inquiry related delivery from afi****Sep 03, 2019

  • Question : Inquiry for the item from jer****Aug 11, 2019

    hi, is it safe to drink if have past medical history? Will it have side effect?

    Answer : [Re] Inquiry for the item from jer****

    We have not yet any side effect report from our customers since 2013.

  • Question : Inquiry from 239****Mar 23, 2019

    Hello,

    I have ordered a 28 day pack to get the free shaker, but I only received a 14 day pack w/o the shaker. Please send me the rest of the items as soon as possible!

    Answer : [Re] Inquiry from 239****

    Hello it has been 3 days since i have contacted you, please reply

    Question : [Re] Inquiry from 239****

    Dear our customer
    We are going to ship out good (14 days Happy Mix and Free Shaker)
    We are so sorry for our mistake

    Answer : [Re] Inquiry from 239****

    Thank you for the response! Looking forward to it

    Question : [Re] Inquiry from 239****

    Have a nice day.

  • Question : Inquiry for the item from syh****Mar 12, 2019

    Hi, is this item halal-certified?

    Answer : [Re] Inquiry for the item from syh****

    Dear our customer
    So sorry.
    We don't have halal-certified.
    Thanks.

  • Question : Inquiry for the item from bli****Mar 05, 2019

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[GOODAL] GREEN TANGERINE VITA C LINE/SERUM/CREAM
[GOODAL] GREEN TANGERINE VITA C LINE/SERUM/CREAM
Item Q&A
  • Question : Inquiry for the item from lan****Aug 20, 2019

    Hi seller, you sent me the wrong item!! I order duo serum set but u send me vitamin c cream set!! The price different is too big and I cannot accept it. Please resend me the order that I placed!! Or else I will contact Qoo10 for a refund because u send me wrong product!! Please reply!

    Answer : [Re] Inquiry for the item from lan****

    Dear our customer
    I am so sorry. We will refund as you want

    Question : [Re] Inquiry for the item from lan****

    Ok thank you.

    Answer : [Re] Inquiry for the item from lan****

    Please inform me after u refunded the money

    Question : [Re] Inquiry for the item from lan****

    Please make a claim for refund first.

    Answer : [Re] Inquiry for the item from lan****

    Done. I make a claim already.

    Question : [Re] Inquiry for the item from lan****

    Hi seller, how Long do I have to wait for your refund??

    Answer : [Re] Inquiry for the item from lan****

    Your refund will be accepted by qoo10.
    Please wait.

  • Question : Inquiry related delivery from kel****Jun 10, 2019

[Purederm] Collagen Eye zone mask 90 sheets! Daily pack / Special care for eye rims / 30 sheets x 3p
[Purederm] Collagen Eye zone mask 90 sheets! Daily pack / Special care for eye rims / 30 sheets x 3p
Item Q&A
  • Question : Inquiry for the item from 234****Aug 07, 2019

    can i have ingredients list?thks.

    Answer : [Re] Inquiry for the item from 234****

    ​Water, ​Glycerin, ​Hydroxyethylcellulose, ​Natto Gum, ​Allantoin, ​Disodium Edta, ​Panthenol, ​Papaya Fruit Extract, ​Rosa Centifolia Flower Water, ​Green Tea Extract, ​Mulberry Root Extract, ​Beta-Glucan, ​Tocopheryl Acetate, ​Peg-60 Hydrogenated Castor Oil, ​Phenoxyethanol, ​Methylparaben

  • Question : Inquiry for the item from koh****Apr 01, 2018

    Hi what is the expiry date

    Answer : [Re] Inquiry for the item from koh****

    Dear our customer.
    Expiry date is 11/2020.
    Thank you

  • Question : Inquiry for the item from can****Dec 10, 2017

    Hi Seller

    Is this eyes mask come with individual packaging?

    Thanks
    Candy

    Answer : [Re] Inquiry for the item from can****

    Dear our customer.
    Eyes mask is 30sheet/pack.
    So you take a 3pack/order.
    Thank you.

  • Question : i ordered then realize i should order moreNov 24, 2017

    hi,
    after reading the post then i realise that 90 sheets for two sides, only mean 45 sheets for per treatment. i ordered less in this case. can i ordered more and waive the postage fee for me?

    ck

    Answer : [Re] i ordered then realize i should order more

    Dear our customer.
    Sorry.
    Your order is on delivery.
    Check a shipping date.
    You get a COLLAGEN EYE ZONE MASK - 90 sheets and BUBBLE MASK(#VOLCANIC) - 3 sheets.
    If you need more item. New order Please.
    Thank you.

  • Question : Inquiry for the item from Flo****Sep 27, 2017

    Hi.
    Can I know the manufacturing date of the eye mask?

    Thanks.

    Answer : [Re] Inquiry for the item from Flo****

    Dear our customer
    Eye mask expire date is 05.2020
    Thank you

    Question : [Re] Inquiry for the item from Flo****

    Noted thanks.
    Will place order shortly

    Answer : [Re] Inquiry for the item from Flo****

    Thank you.
    Have a nice day~!^^

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Aile ♥ [Nutri D-day] Probiotics Gold (30days) 20billion germs in a capsule (bottle)
Aile ♥ [Nutri D-day] Probiotics Gold (30days) 20billion germs in a capsule (bottle)
Item Q&A
  • Question : Inquiry related delivery from Nic****Jul 19, 2019

  • Question : Inquiry for the item from hui****Jul 16, 2019

    May I know how safe is the product. Any certification? it is sell in watson or pharmacy?

    Answer : [Re] Inquiry for the item from hui****

    Dear our customer
    Nutri D-day is well-known company in Korea. 100000% Safe

  • Question : Inquiry related delivery from Nic****Jul 15, 2019

  • Question : Inquiry related delivery from Nic****Jul 06, 2019

  • Question : Inquiry related delivery from Nic****Jul 02, 2019

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미샤 라인프렌즈 퍼펙트 커버 비비
미샤 라인프렌즈 퍼펙트 커버 비비
Item Q&A
  • Question : Inquiry for the item from hik****Jul 15, 2019

    May i check what is the expiry date?

    Answer : [Re] Inquiry for the item from hik****

    Dear our customer
    Exp date is later than 2021-12-13

[MISSHA] ★1+1+1★ Missha TRIPLE SHADOW 12colors
[MISSHA] ★1+1+1★ Missha TRIPLE SHADOW 12colors
Item Q&A
[Nutri D-day]♥ 3+1 ♥ 3000mg Chitosan Diet Fat Killer / See the effect / Absorbing Fat
[Nutri D-day]♥ 3+1 ♥ 3000mg Chitosan Diet Fat Killer / See the effect / Absorbing Fat
Item Q&A
  • Question : Inquiry related delivery from Ali****May 27, 2019

    Hello . Do you have stock available for 10 bottles ? When are you shipping it ?

    Answer : [Re] Inquiry related delivery from Ali****

    We are going to ship out today~

  • Question : Inquiry for the item from may****Jan 25, 2019

    Hi, I am confused. When should I eat the Chitosan? Before or after meal?

    Answer : [Re] Inquiry for the item from may****

    Dear our customer
    After meal.
    Thanks.

  • Question : Inquiry for the item from xio****Oct 30, 2018

  • Question : Inquiry for the item from xio****May 15, 2018

  • Question : Inquiry for the item from nor****Sep 20, 2017

    When to take the tablet? Before or after food

    Answer : [Re] Inquiry for the item from nor****

    Dear our customer.
    Take a tablet at after food.
    Thank you

+View all Notice, FAQ, Q&A >>
[ETUDE HOUSE] ★1+1+1★ DRAWING EYE BROW / 7COLORs
[ETUDE HOUSE] ★1+1+1★ DRAWING EYE BROW / 7COLORs
Item Q&A
  • Question : Inquiry related delivery from 212****May 24, 2019

    Hi Seller,

    Do you deliver in Australia?
    Please Advise

    Thanks

    Answer : [Re] Inquiry related delivery from 212****

    Dear our customer
    We are so sorry. We do not.

  • Question : Inquiry for the item from my_****Apr 30, 2018

    When will restock #7?

    Answer : [Re] Inquiry for the item from my_****

    Daer our customer.
    Unable to determine the date of repurchase as the manufacturer is out of stock.
    Sorry.

  • Question : https://www.qoo10.sg/g/560790077Jan 05, 2018

  • Question : Inquiry for the item from dse****Jan 05, 2018

    Hi Seller,
    Please advise when I can expect delivery of my item, thank you.

    Regards,
    Diana

    Answer : [Re] Inquiry for the item from dse****

    Dear our customer
    Today, We will send your item.
    Today, After 4PM, You can check the your shipping status.
    Thank you.

  • Question : Inquiry related delivery from khi****Dec 29, 2017

    Pls check attached photo regarding shipping.

    Answer : [Re] Inquiry related delivery from khi****

    Pls check photo

    Question : [Re] Inquiry related delivery from khi****

    Pls reply my message as soon as possible.
    Why preparing is so long and delay?
    Are you selling items or not?

    Answer : [Re] Inquiry related delivery from khi****

    Dear our customer.
    We are so sorry.
    Frankly,We were shipped out your good long time ago. and We are also waiting reply from Qoo10 logistic company (qxpress) for a week. And still waiting.
    Just my boss told me We will ship your good again.
    We are so sorry.

    Question : [Re] Inquiry related delivery from khi****

    Thanks for your info

    Answer : [Re] Inquiry related delivery from khi****

    Thank you for understanding
    Have a nice day!

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★Missha★NEW! Magic cushion /SPF50+ PA+++ /Moist Up/Cover Lasting/2018/RENEWAL
★Missha★NEW! Magic cushion /SPF50+ PA+++ /Moist Up/Cover Lasting/2018/RENEWAL
Item Q&A
  • Question : Inquiry for the item from hwe****Apr 18, 2019

    Hi, can I know the expiry date of the moist up #21 and the cover up #21.

    Answer : [Re] Inquiry for the item from hwe****

    Moist up 21 : 20210708
    Covering 21: 20211126

  • Question : Inquiry for the item from joe****Apr 07, 2019

    Does the refill only comes with the puff/cushion?

    Answer : [Re] Inquiry for the item from joe****

    Dear our customer.
    Refill does not include puff.

  • Question : Inquiry for the item from Ifa****Jan 14, 2019

    Hi, mini size or actual size?

    Answer : [Re] Inquiry for the item from Ifa****

    Dear our customer
    This is actual size.
    Thanks.

Aile ♥ [Purederm] Eye Zone Mask ♥600 Sheets!♥ Daily pack / 100% PULP / Naturally Clean Skin
Aile ♥ [Purederm] Eye Zone Mask ♥600 Sheets!♥ Daily pack / 100% PULP / Naturally Clean Skin
Item Q&A
  • Question : Inquiry for the item from han****Mar 15, 2019

    Whats the expiry date for pruderm eye mask. Intend to buy 600 pcs. Thanks

    Answer : [Re] Inquiry for the item from han****

    Exp date is 2021 Oct. base on current stocks

  • Question : Wrong Mask + missing 19 pack of masksDec 30, 2015

  • Question : MaskSep 04, 2015

    Hu Seller,
    Once open the packaging, how long must I finished using the mask? Is there a time for it? Is it a must to finished it like 6 months?

    Answer : [Re] Mask

    After open the packaging, please consume it within 1 year/

  • Question : expired date for both face mask?Jun 29, 2015

    hi seller
    pls advise the expired date for both type of face mask?
    i'll buy in oneshot.. thanks

    Answer : [Re] expired date for both face mask?

    Blue: 2018-Feb-08
    Gold: 2017-Dec-11

    Question : [Re] expired date for both face mask?

    hi seller
    thanks, my order# 148029125 & 148029126
    pls help to ensure those products are in good condition before sending out. Text or call me @ 90084413 in advance before delivery. TQ

    Answer : [Re] expired date for both face mask?

    Dear our customer
    Your good will ship out this noon from our warehouse. :)

  • Question : Expiry dateJun 19, 2015

    What is the expiry date for the Hydro Collagen mask?

    Answer : [Re] Expiry date

    2018 Feb 08

    Question : [Re] Expiry date

    Thank you! I will place my order soon!

    Answer : [Re] Expiry date

    Dear our customer
    Have a nice day!

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[MISSHA] ★Renewal★1+1★Free Ship★ 7DAYS COLORING HAIR TREATMENT
[MISSHA] ★Renewal★1+1★Free Ship★ 7DAYS COLORING HAIR TREATMENT
Item Q&A
[LANEIGE] Water Sleeping Mask(15ml X 3Pcs)/Good night kit(1set)
[LANEIGE] Water Sleeping Mask(15ml X 3Pcs)/Good night kit(1set)
Item Q&A
  • Question : Inquiry for the item from abt****Nov 15, 2018

    What is include in the Good night kit ?

    Answer : [Re] Inquiry for the item from abt****

    Dear our custoemr
    Water sleeping mask lavender(15ml)
    Eye sleeping mask(5ml)
    Lip sleeping mask(3g).
    Thanks.

    Question : [Re] Inquiry for the item from abt****

    Ok Do u hv stocks?
    When is the expiry date?

    Answer : [Re] Inquiry for the item from abt****

    We have the stock.
    Water sleeping mask lavender(15ml) : 2021.02.13
    Eye sleeping mask(5ml) : 2021.09.03
    Lip sleeping mask(3g) : 2021.04.29
    Thanks.

  • Question : Inquiry for the item from jaz****Oct 10, 2018

    When is the expiry date ?

    Answer : [Re] Inquiry for the item from jaz****

    Dear our customer.
    Expiry date is over 05/2021.
    Thank you.

[Nutri D-day] Before Sleeping Diet ♣ No.1 Diet Ingredients HCA contain ♣ Multi Vitamin
[Nutri D-day] Before Sleeping Diet ♣ No.1 Diet Ingredients HCA contain ♣ Multi Vitamin
Item Q&A
  • Question : Inquiry related delivery from lov****Sep 16, 2018

    Can’t you send the product to Indonesia?

    Answer : [Re] Inquiry related delivery from lov****

    Dear our customer.
    Sorry.
    We can't ship out to Indonesia.

  • Question : Pertanyaan tentang barang dari nan****Mar 15, 2018

    Hello i want to ask. Do I want to order.. Nutri d-day night the goods can be send to indonesia. Cm

    Answer : [Re] Pertanyaan tentang barang dari nan****

    Dear our customer.
    Sorry to late.
    We check ship date. So....We can send to indonesia.
    Thank you.

  • Question : Inquiry for the item from nan****Feb 28, 2018

    I want ask ready or not item And buy 4 free 1 item. And expired item. Thx.

    Answer : [Re] Inquiry for the item from nan****

    Dear our customer.
    We already this item.
    Buy 4 free 1 item is ongoing.
    Expired day is 01/2020.
    Thank you.

  • Question : Inquiry for the item from joo****Feb 01, 2018

    For fast slimming without exercise which pills shld I take for fast slimming? Thanks

    Answer : [Re] Inquiry for the item from joo****

    Please take this product for fast effect. ^^

  • Question : About shipping countryJun 03, 2017

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