Q&A board

Q & A Lists
Item Question & Answer
[SPORE AUTHORIZED DISTRIBUTOR] Toppik Hair Building Fibers 55g for hair loss hair growth
[SPORE AUTHORIZED DISTRIBUTOR] Toppik Hair Building Fibers 55g for hair loss hair growth
Item Q&A
  • Question : Inquiry for the item from 233****Oct 08, 2019

    what is the expiry date of current stock? 55g black, I plan to buy 6 bottles

    Answer : [Re] Inquiry for the item from 233****

    Hi, sorry for late reply.
    The fiber's expiry is 2 years from the date of opening.
    Thanks.

  • Question : Inquiry for the item from jox****Apr 11, 2019

    Will the fibres easily be washed off?
    Will it clog the scalp?
    Roughly how long will the product last if use daily?
    Isn't from USA?

    Thanks.

    Answer : [Re] Inquiry for the item from jox****

    Hi,the fibers can be easily washed off with any shampoo. It does not clog the scalp. The 55g fibers last approximate 3 -5 months depending on the amount used by the user. Thanks.

  • Question : Inquiry from 240****Mar 27, 2019

  • Question : Inquiry related delivery from Aur****Mar 19, 2019

    Hi, i have placed my order on 17 March but till today i have no received any update of shipment from you. Could you please check whether have you received my order? Order no. 291917712
    Thank you.

    Answer : [Re] Inquiry related delivery from Aur****

    Hi your item has been collected by courier yesterday. The parcel should be delivered by today/ tomorrow.
    Thanks.

  • Question : Inquiry for the item from lyn****Oct 23, 2018

    Purchase two bottles 55g toppik on 18/10/2018. Shipping scheduled on 22/10/2018 but never receive item. Contacted seller and they replied to call Qxpress hotline. Called but hotline staff say order number is dated last year 2017. Leave message to seller again but no reply. Please reply when you see this, if no reply I will proceed with a refund, thank you.

    Answer : [Re] Inquiry for the item from lyn****

    Dear customer, we will checked with the courier for the tracking and update you shortly. Apologized for the inconveniences this may has caused.

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[SPORE AUTHORIZED DISTRIBUTOR] [PROMO SET] Toppik Hair Building Fibers 12g+ Fiberhold Spray hairloss
[SPORE AUTHORIZED DISTRIBUTOR] [PROMO SET] Toppik Hair Building Fibers 12g+ Fiberhold Spray hairloss
Item Q&A
  • Question : Inquiry related delivery from kel****Aug 06, 2019

  • Question : Spray included?Nov 21, 2016

    Hi, is the spray available now?
    Will proceed with the payment upon your confirmation that the spray is available. Thanks!

    Answer : [Re] Spray included?

    Hi, Yes the spray is in stock now.
    Thanks

  • Question : Fibrehold spray included???Oct 04, 2016

    Hi,
    I am in urgent need of the fibrehold spray. Therefore, I am willing to buy this set if you can confirm that it comes with
    bundled with the fibrehold spray.

    Thank you.

    Answer : [Re] Fibrehold spray included???

    Hi,
    The set is bundled with the fibrehold spray but the spray is currently out of stock.
    Thanks

IN STOCK ![SPORE AUTHORIZED DISTRIBUTOR] FIBERHOLD SPRAY for Toppik Hair Building Fibers/ hair los
IN STOCK ![SPORE AUTHORIZED DISTRIBUTOR] FIBERHOLD SPRAY for Toppik Hair Building Fibers/ hair los
Item Q&A
  • Question : Inquiry related delivery from kel****Aug 06, 2019

  • Question : Inquiry for the item from mai****Mar 21, 2019

  • Question : Inquiry for the item from tom****Nov 17, 2018

    What is the colour of the fiber spray? Only 1 colour is available?

    Answer : [Re] Inquiry for the item from tom****

    hi, the fiber spray is colourless.
    Thanks

  • Question : When is new stock arriving?Feb 08, 2018

    May I know when is your new stock arriving?

    Answer : [Re] When is new stock arriving?


    2018-01-29 22:04:20

    Hi,
    We are sorry the Fiberhold spray will only be available in mid-Feb due to the delay in the shipment from US.
    TQ

  • Question : Inquiry for the item from kur****Feb 07, 2018

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[SPORE AUTHORIZED DISTRIBUTOR] TOPPIK Hair Building Fibers 27.5g for Hair Loss Hair Growth.
[SPORE AUTHORIZED DISTRIBUTOR] TOPPIK Hair Building Fibers 27.5g for Hair Loss Hair Growth.
Item Q&A
  • Question : Inquiry related delivery from kel****Aug 06, 2019

  • Question : Inquiry for the item from jas****Aug 01, 2019

    How can I use QPoints to purchase this item ?

    Answer : [Re] Inquiry for the item from jas****

    Hi yes you can use Qpoint to pay for the item.
    Thanks

  • Question : Inquiry for the item from JJL****Apr 26, 2019

  • Question : Inquiry from 240****Feb 07, 2019

  • Question : Inquiry from lea****Oct 31, 2018

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FLASH SALE!! [SPORE AUTHORIZED DISTRIBUTOR]  Toppik Hair Building Fibers 12g for hair loss hair grow
FLASH SALE!! [SPORE AUTHORIZED DISTRIBUTOR] Toppik Hair Building Fibers 12g for hair loss hair grow
Item Q&A
  • Question : Inquiry related delivery from cri****Jul 18, 2019

  • Question : Inquiry related delivery from mo_****Dec 24, 2018

    If i order now, will it be able to reach by this coming sat?

    Answer : [Re] Inquiry related delivery from mo_****

    Hi,yes should be no problem.
    Thanks.

  • Question : Inquiry for the item from ale****Nov 06, 2018

    Loads of fake stuff out there. How do we tell that u r the authorized dealer and selling genuine products?

    Answer : [Re] Inquiry for the item from ale****

    Dear customer,
    Thank you for contacting us. Original Toppik is made from 99.9% pure keratin protein which had higher density protein thus making the heavier fiber sink to the bottom. Toppik’s pure electrostatically charged keratin protein fiber will bind to strands, creating a fuller looking hair in seconds! Fake toppik is made from less quality cheap synthetic material and had less density compare to the original thus making the fiber float. The differences is obvious !
    The fake Toppik price is usually 2x-3x lower than the market price and some even offer BUY 1 FREE 1. Kindingly compare USA and international toppik pricing before purchase. If Someone is selling Toppik at a price that too good to be true , they are from unknown sources which may cause serious health risk!
    You may email to us to request document to proof our product authenticity and you can also contact the US manufacturer to check the authorized importer in Singapore . TQ

    Question : [Re] Inquiry for the item from ale****

    What is yr email then?

    Answer : [Re] Inquiry for the item from ale****

    Our email: toppiksingapore@gmail.com

    Thanks

  • Question : ContactJul 25, 2018

  • Question : Inquiry for the item from cel****Jan 17, 2018

    Hello I just received your bottle but noticed I need the spray applicator. Do u sell that?

    Answer : [Re] Inquiry for the item from cel****

    Hi,
    Toppik can be used with or without the Spray Applicator.
    Toppik Spray Applicator allows you to precisely apply Toppik Fibers into your thinning areas rather than shaking. The fibers disperse more evenly to achieve a more natural look and you'll save by using less Toppik .
    You can purchase the Spray Applicator from our shop or follow the link below:
    https://www.qoo10.sg/item/TOPPIK-SPRAY-APPLICATOR-FOR-TOPPIK-HAIR-BUILDING-FIBERS-HAIR-LOSS/413695198

    Thanks

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REVIVOGEN MD Hair Loss Treatment Starter Kit (3-Piece) / Made in USA
REVIVOGEN MD Hair Loss Treatment Starter Kit (3-Piece) / Made in USA
Item Q&A
  • Question : Inquiry related return and exchange from 240****Apr 28, 2019

    Hi,

    I have written in to Qoo10 a few days ago to request for an exchange of this item I've purchased but wrong item shipped.
    The wrong item was shipped by seller on Apr 23, 2019.

    Here are details:
    Name: Daniel Tan Boon Hwee
    Product: REVIVOGEN MD Hair Loss Treatment Package: Revivogen Scalp Therapy Set (S$102+S$36=S$138)
    Cart Number: 126341392
    Order Number: 294152732
    Delivery Info : Qxpress / SGP145015821
    Seller Shop : ToppikSingapore

    Here is the problem:
    Product delivered is clearly wrong. Please see attached file labelled "Order Form". The highlighted circle on the image indicates correct products I've paid for and payment amount. I did not receive the correct products. I should be receiving a set of 3xRevivogen Scalp Therapy which I paid S$138 (S$102+S$36) for. That is what the image shows. Instead I received the 3-piece starter kit which includes 1xshampoo, 1xconditioner and 1xscalp therapy, and only cost S$102. Please replace my order with the correct one. I do not need the products you have delivered. If exchange is not possible, please refund.

    Please acknowledge and approve this request so Qoo10 can undertake to collect the faulty products to activate replacement processes.

    Thanks, Daniel
    Mobile Number: (65) 96662294
    Whatsapp Number: (65) 81350405

    Answer : [Re] Inquiry related return and exchange from 240****

    Hi, your item has been redelivered .
    Tracking Qxpress SG1719302.
    Thank you.

    Question : [Re] Inquiry related return and exchange from 240****

    Thank you very much for your help! Item well received.

    Answer : [Re] Inquiry related return and exchange from 240****

    .

  • Question : Inquiry related delivery from vis****Feb 16, 2019

  • Question : Inquiry from vis****Jan 05, 2019

    Hi item still available? Tks

    Answer : [Re] Inquiry from vis****

    yes still available.
    TQ

[SPORE AUTHORIZED DISTRIBUTOR] Toppik 4 in 1 Super Value Set Hair Building Fibers for hair loss
[SPORE AUTHORIZED DISTRIBUTOR] Toppik 4 in 1 Super Value Set Hair Building Fibers for hair loss
Item Q&A
  • Question : Inquiry from yip****Apr 02, 2019

  • Question : Inquiry for the item from jim****Mar 31, 2019

    Can I purchase the 4 in 1 Super Value pack in Light Brown?

    Answer : [Re] Inquiry for the item from jim****

    Hi, yes sure. please let us know your order number here so we can send you the light brown set.
    tq

    Question : [Re] Inquiry for the item from jim****

    I see that you have the option to purchase the large 55g bottle of Toppik as well as the small 12g bottle and add on the spray applicator. But again, light brown is not one of the colour choices offered. Can I get this combination in light brown. It's more economical to get the large bottle but I would like the small bottle as well for travel purpose. And I don't really need the hair optimizer nor the fibre fibrehold spray.

    Answer : [Re] Inquiry for the item from jim****

    Hi,
    We are sorry due to low demand for light brown, we only keep the light brown stock in 27.5g size. It is not available in 12g and 55g packaging.

  • Question : Inquiry for the item from ren****Nov 19, 2018

  • Question : DELIVERY DATEJul 31, 2018

    Hi ,

    My order no. is 268161269, please advise when i will receive the items.

    Thanks

    Answer : [Re] DELIVERY DATE

    Hi, i have asked few times this question today, till now no response.

    Plz advise delivery status, as i need it latest by 01 Aug. And i have write this in memo when place order.

    If you can not meet it, at least let me know.

    Question : [Re] DELIVERY DATE

    Hi,
    Your order has delivered on 1/8/18.
    Thanks

  • Question : Inquiry related delivery from ngc****Nov 10, 2017

    Hi,
    I have made an order with order number 234795850.
    May I know when I will receive the product? Thanks.
    Regards,

    Answer : [Re] Inquiry related delivery from ngc****

    Hi, Your order will be delivered by next Monday/ Tuesday.
    Thanks

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[SPORE AUTHORIZED DISTRIBUTOR]  Toppik Hair  Fattener - Advanced Thickening Serum/ Plumps Thin Hair
[SPORE AUTHORIZED DISTRIBUTOR] Toppik Hair Fattener - Advanced Thickening Serum/ Plumps Thin Hair
Item Q&A
  • Question : Inquiry from Sha****Dec 11, 2018

    Hi alittie curious to order this item looks like what I have in mind
    Can you kindly advise me of the size in ML please.
    Thank you

    Answer : [Re] Inquiry from Sha****

    Hi, the size is 100ml
    Thank you.

    Question : [Re] Inquiry from Sha****

    Thanks so much for the speedy reply.
    One more inquiries question the product is from US or HK.
    Thanks again

    Answer : [Re] Inquiry from Sha****

    This is imported from US.
    Thank you.

    Question : [Re] Inquiry from Sha****

    Thank you Sir
    Be ordering the item soon .

    Answer : [Re] Inquiry from Sha****

    Thank you

  • Question : where is my orderFeb 17, 2016

    when are you going to ship my order?

    Answer : [Re] where is my order

    Hi, Sorry for late reply.your order will be posted tomorrow due to item temporary out of stock. Delivery 2-3 business days. Thanks

  • Question : Product damagedJan 14, 2016

    Hi, I just received the product and the content had seeped out from the tube. Please advise on exchange.

    Answer : [Re] Product damaged

    Hi,
    Sorry for the damaged product. We will ship another replacement to you asap within this week.TQ

    Question : [Re] Product damaged

    Hi
    It's been a week. I have not received the replacement yet.

  • Question : Hello!Dec 15, 2015

    Hello! I find your items v attractive and reasonably priced! Do you have a number I can whatsapp you directly/email instead? As I seldom check my qoo10 account. Thanks! :)

    Answer : [Re] Hello!

    Hi,
    Our staff can only answer your query via email . Our email address is : sales@toppikasia.com
    Thanks

SPRAY APPLICATOR for Toppik Hair Building Fibers/ hair loss
SPRAY APPLICATOR for Toppik Hair Building Fibers/ hair loss
Item Q&A
  • Question : Inquiry for the item from ale****Nov 01, 2018

    Works only for toppik or can fit other brands too?

    Answer : [Re] Inquiry for the item from ale****

    Hi, the spray applicator is designed for use with Toppik fibers bottle. We are not sure about other brands.
    Thanks

  • Question : deliverySep 15, 2017

    Why is it taking so long to deliver my item to me?

    Answer : [Re] delivery

    Why my item still not deliver to me yet ???

    Question : [Re] delivery

    Hi,
    Sorry for late reply. There are some delays in the the shipment for Spray Applicator from US and thus we are not able to deliver the item at the moment. Would you like to cancel the item first and order again when new stock arrived?
    Please email to us at toppiksingapore@gmail.com
    TQ

    Answer : [Re] delivery

    Cancel it. Refund my money back

    Question : [Re] delivery

    Hi,
    Order has been cancelled as per request. Qoo10 will process your refund.
    Thanks

  • Question : deliverySep 15, 2017

    Why is it taking so long to deliver my item to me?

    Answer : [Re] delivery

    Why my item still not deliver to me yet ???

    Question : [Re] delivery

    Why my item still not deliver to me yet ???

    Answer : [Re] delivery

    Hi,
    Sorry for late reply. There are some delays in the the shipment for Spray Applicator from US and thus we are not able to deliver the item at the moment. Would you like to cancel the item first and order again when new stock arrived?
    Please email to us at toppiksingapore@gmail.com
    TQ

    Question : [Re] delivery

    Cancel it. Refund my money back

    Answer : [Re] delivery

    Hi,
    Order has been cancelled as per request. Qoo10 will process your refund.
    Thanks

  • Question : Fit old and new packaging bottle?Jun 14, 2017

    Hi,

    Does this fit the new packaging bottle?

    Answer : [Re] Fit old and new packaging bottle?

    yes it does.
    Thanks

  • Question : Spray applicatorMar 08, 2016

    Is there any for 55g bottle?

    Answer : [Re] Spray applicator

    Hi,
    The spray applicator fits 12g and 27.5g bottle only.
    Thanks

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