Q&A board

Q & A Lists
Item Question & Answer
[UAG] iphone 11 / pro / pro max
[UAG] iphone 11 / pro / pro max
Item Q&A
[UAG]UAG Samsung Note 10 / 10+ Plasma cases (Series)
[UAG]UAG Samsung Note 10 / 10+ Plasma cases (Series)
Item Q&A
  • Question : Inquiry for the item from ahc****Sep 30, 2019

    When will Ice version for note 10+ be restock?

    Answer : [Re] Inquiry for the item from ahc****

    Hi dear customer...sorry for late reply...currently we have a lot of stock for UAG Note 10+ Plasma Ice.

    Question : [Re] Inquiry for the item from ahc****

    Hi, but I couldn’t select it as it says out of stock, Kindly check. Note 10 + ice. Thanks

    Answer : [Re] Inquiry for the item from ahc****

    okay about 10am, when I reach office check for you

    Question : [Re] Inquiry for the item from ahc****

    sure. and also i realized that the discount coupon i saw yesterday i expired and i couldn't find it anymore. anyways to retrieve it again? Thanks

    Answer : [Re] Inquiry for the item from ahc****

    FYI, this is the coupon i mention

    Question : [Re] Inquiry for the item from ahc****

    dear customer, now okay for purchase. thanks

    Answer : [Re] Inquiry for the item from ahc****

    i have placed my order

    Question : [Re] Inquiry for the item from ahc****

    okay

    Answer : [Re] Inquiry for the item from ahc****

    Order number is 129786021

    Question : [Re] Inquiry for the item from ahc****

    Item are prepared, now waiting Qxpress courier guy collect from us.

  • Question : Inquiry for the item from Mur****Sep 17, 2019

    When will ice version be restocked

    Answer : [Re] Inquiry for the item from Mur****

    are u looking for note 10+ ice, we got stock now

  • Question : Inquiry for the item from shi****Sep 05, 2019

    Hi. May I check when is the stock coming in for Ice?

    Answer : [Re] Inquiry for the item from shi****

    now got stock, just arrival yesterday

UAG iPhone 8/7/6S/6 Metropolis Case Cobalt/Black (Blue)
UAG iPhone 8/7/6S/6 Metropolis Case Cobalt/Black (Blue)
Item Q&A
UAG MacBook Pro 15 Retina Case Ice Black (Transparent)
UAG MacBook Pro 15 Retina Case Ice Black (Transparent)
Item Q&A
  • Question : Inquiry for the item from che****Sep 02, 2019

    Hi still have stock for this Case for A1398, MBP15 Retina display mid 2015 mode?

    Answer : [Re] Inquiry for the item from che****

    Hi dear customer...so sorry for UAG Retina casing we are out of stock already...:'(

  • Question : Inquiry for the item from zhi****Jul 28, 2019

    Hi,
    Still have stock?

    Answer : [Re] Inquiry for the item from zhi****

    Hi dear customer...sincerely apologies currently we only left UAG Macbook 15" with TouchBar

  • Question : Inquiry related cancel and refund from djf****Mar 08, 2019

    No stock please refund

    Answer : [Re] Inquiry related cancel and refund from djf****

    Q10, will fully refund to you. You check with them.

    Already answered inquiry. If you have another any question, please contact to us.
    (Mar 22, 2019 10:51)

  • Question : Inquiry for the item from djf****Mar 07, 2019

    Do u have stock for this?

    Answer : [Re] Inquiry for the item from djf****

    For this model all sold out. Thanks

    Already answered inquiry. If you have another any question, please contact to us.
    (Mar 22, 2019 10:51)

UAG iPhone 8/7/6S/6 4.7 Trooper Case Black/Black / Rust/Black (Orange) / White/Black
UAG iPhone 8/7/6S/6 4.7 Trooper Case Black/Black / Rust/Black (Orange) / White/Black
Item Q&A
  • Question : Inquiry for the item from dom****Aug 27, 2019

    Do you guys happen to have this for the IPhone 8 Plus? Also would like to know if there is ready stock.

    Answer : [Re] Inquiry for the item from dom****

    Hi dear customer...sincerely apologies but UAG already stop producing the iPhone 7 plus Trooper case already since last year...hence...there is no more iPhone 7 plus trooper case in the market :'(

[UAG]UAG Samsung Note10 / 10+ Monarch / Plasma / Plyo Cases (Multi-Series/Designs)
[UAG]UAG Samsung Note10 / 10+ Monarch / Plasma / Plyo Cases (Multi-Series/Designs)
Item Q&A
UAG Samsung Galaxy S8 Pathfinder Case / Black/Black / Rust/Black (Orange) / White/Black
UAG Samsung Galaxy S8 Pathfinder Case / Black/Black / Rust/Black (Orange) / White/Black
Item Q&A
  • Question : Inquiry for the item from tee****Jul 15, 2019

UAG Samsung Galaxy S8 Monarch Case Graphite/Black
UAG Samsung Galaxy S8 Monarch Case Graphite/Black
Item Q&A
  • Question : Inquiry for the item from tee****Jul 15, 2019

  • Question : Inquiry for the item from mil****Oct 24, 2018

    Is this lifetime warranty? Are you official distributor of uag here at sg?

    Answer : [Re] Inquiry for the item from mil****

    sorry we just do 1 year warranty...lifetime warranty maybe you have to contact UAG...yes we are UAG Singapore official distributor

    Question : [Re] Inquiry for the item from mil****

    Ok thanks

    Answer : [Re] Inquiry for the item from mil****

    For monarch series is 10 years warranty

    Question : [Re] Inquiry for the item from mil****

    Can also claim warranty to uag official or just here?

    Answer : [Re] Inquiry for the item from mil****

    one year of Singapore, 9 years claim from UAG

UAG iPad Pro 12.9 Case (Cobalt Blue)
UAG iPad Pro 12.9 Case (Cobalt Blue)
Item Q&A
  • Question : Inquiry for the item from Ntw****May 16, 2019

    Dear seller
    May I know is this suit the 12.9 Pro 3 gen?

    Answer : [Re] Inquiry for the item from Ntw****

    Dear buyer, sorry late reply, we haven't upload the new version for 12.9 Pro 3 gen, u may consider go to Lazada Dominant Gadget under same shop: https://www.lazada.sg/products/uag-ipad-pro-129-2018-metropolis-case-v3-i293600870-s496556607.html?

    Question : [Re] Inquiry for the item from Ntw****

    Sorry but when will you upload the new item? As I only use Qoo app

    Answer : [Re] Inquiry for the item from Ntw****

    dear buyer, this is collect item, we will ship out gen 3 version for you

    Question : [Re] Inquiry for the item from Ntw****

    Pardon ?

    Answer : [Re] Inquiry for the item from Ntw****

    https://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=639008085

    Question : [Re] Inquiry for the item from Ntw****

    U mean I place my order and you will send out gen 3 version for me ?

    Answer : [Re] Inquiry for the item from Ntw****

    Hi?

    Question : [Re] Inquiry for the item from Ntw****

    yes buyer

    Answer : [Re] Inquiry for the item from Ntw****

    Dear seller. I afraid if I place my order and receive the wrong version case. I will wait for your update and place the order later then. Thankyou

    Question : [Re] Inquiry for the item from Ntw****

    as I said, Q10 need to take time to upload, to get the faster, we always encourage customer doing the way. Finally all customers are satisfied. Just give us your order number will do, no worries

UAG iPad Mini 4 Folio Case (Black/Black)
UAG iPad Mini 4 Folio Case (Black/Black)
Item Q&A
  • Question : Inquiry for the item from tee****Apr 30, 2019

    Hi. Can we buy and collect it in person..?

    Answer : [Re] Inquiry for the item from tee****

    Yes, upon check out, please select store pick up will do. Thanks

  • Question : Inquiry for the item from jiy****Apr 24, 2019

  • Question : Inquiry for the item from ngx****Apr 12, 2019

    Hi. Do u have iPad mini 5 for UAG?

    Answer : [Re] Inquiry for the item from ngx****

    sorry, at this moment, item not ready yet, possible end of this month

UAG MacBook Pro 15 inch 2016 Case (Ice/Black Transparent)
UAG MacBook Pro 15 inch 2016 Case (Ice/Black Transparent)
Item Q&A
  • Question : Inquiry related delivery from ben****Apr 16, 2019

UAG iPad Pro 10.5 Metropolis Case (Black)
UAG iPad Pro 10.5 Metropolis Case (Black)
Item Q&A
  • Question : Inquiry for the item from moo****Apr 16, 2019

    Hi

    I have the ipad air 10.5 and looking for a cover with a holder for apple pencil. Pls advise if this "UAG iPad Pro 10.5 Metropolis Case (Black)" can be used for ipad air 10.5.

    Thank you

    Answer : [Re] Inquiry for the item from moo****

    Dear buyer, tomorrow morning, I will ask my colleagues check for you.

  • Question : Inquiry for the item from moo****Apr 16, 2019

    Hi

    I have the ipad air 10.5 and looking for a cover with a holder for apple pencil. Pls advise if this "UAG iPad Pro 10.5 Metropolis Case (Black)" can be used for ipad air 10.5.

    Thank you

    Answer : [Re] Inquiry for the item from moo****

    hi dear customer...cannot...old version 10.5 cannot fit with latest iPad Air

UAG Huawei Mate 20 Pro Plasma Case Ash (Transparent)
UAG Huawei Mate 20 Pro Plasma Case Ash (Transparent)
Item Q&A
  • Question : Inquiry for the item from 238****Mar 18, 2019

    Hello,

    This item cannot apply coupon?

    Answer : [Re] Inquiry for the item from 238****

    hi dear customer...everything can apply the coupon...

    Question : [Re] Inquiry for the item from 238****

    Oh. I tried but it doesn't allow me. Then I saw the item stated no coupon for this item.

    I tried to apply the 30% off and the qoo10 $8 off both also cannot... U can try and see if it works?

    Answer : [Re] Inquiry for the item from 238****

    Item/Cart Coupon is restricted on this item. It says on the item page..

    Question : [Re] Inquiry for the item from 238****

    For this issue, you may check Q10, setting from them.

    Already answered inquiry. If you have another any question, please contact to us.
    (Mar 22, 2019 10:52)

  • Question : Inquiry for the item from alo****Dec 03, 2018

  • Question : Inquiry for the item from pie****Nov 12, 2018

    I saw one day ago there is a sale price at $29.50 for the Uag plasma ash(transparent) for Huawei mate 20 pro. The promotion is only for one day? When can I have that promo price again?

    Answer : [Re] Inquiry for the item from pie****

    no more, all now back to 20%

UAG Samsung Galaxy S10 / S10+ / S10e Monarch cases (Series)
UAG Samsung Galaxy S10 / S10+ / S10e Monarch cases (Series)
Item Q&A
  • Question : Inquiry for the item from dev****Mar 13, 2019

    Hi, can I just check if there is warranty for the uag monarch case for s10+ ?

    Answer : [Re] Inquiry for the item from dev****

    Yes one year warranty

  • Question : Inquiry for the item from tan****Mar 04, 2019

    Hi, i need a tough cover for my Galaxy S10+ as I am careless type n phone tends to slip off my hand often. Which UAG series you would recommend. Thanks

    Answer : [Re] Inquiry for the item from tan****

    the most tough series is the UAG MONARCH CASE...other series such as Plasma / Plyo series is just normal protection...

UAG Samsung Galaxy S9+ Plyo Case Ice / Ash / Crimson / Glacier
UAG Samsung Galaxy S9+ Plyo Case Ice / Ash / Crimson / Glacier
Item Q&A
  • Question : Inquiry for the item from 236****Feb 23, 2019

    when is s10 case coming in?

    Answer : [Re] Inquiry for the item from 236****

    hi dear customer...UAG S10 case all in stock already...:) you can go to our Lazada or shopee to take a look...

UAG Huawei Mate 20 Plasma Case Ash (Transparent)
UAG Huawei Mate 20 Plasma Case Ash (Transparent)
Item Q&A
  • Question : Inquiry for the item from geo****Feb 03, 2019

  • Question : Inquiry for the item from iKa****Dec 30, 2018

    Hi, does this come with warranty?

    Answer : [Re] Inquiry for the item from iKa****

    hi dear customer...yes comes with 1 year warranty...anything you can come to our retail and 1 to 1 exchange...

  • Question : Inquiry related delivery from ben****Dec 13, 2018

    It's been 8 days, haven't received the item at all....

    Order: 284941625

    Answer : [Re] Inquiry related delivery from ben****

    Hello. I realised I chose the wrong casing. I wanted Mate 20 Pro casing. Can exchange? I top up difference

    Question : [Re] Inquiry related delivery from ben****

    hi dear customer...so sorry for late reply...yes you can come to our retail to exchange...

UAG iPad 9.7 (2017) Metropolis Case (Cobalt Blue)
UAG iPad 9.7 (2017) Metropolis Case (Cobalt Blue)
Item Q&A
  • Question : Inquiry for the item from 234****Dec 13, 2018

    Hi can this be used for ipad A1674?

    Answer : [Re] Inquiry for the item from 234****

    hi dear customer...cannot.

UAG iPhone 8 Plus 5.5 Plyo Case Ash / Crimson / Glacier / Ice
UAG iPhone 8 Plus 5.5 Plyo Case Ash / Crimson / Glacier / Ice
Item Q&A
  • Question : Inquiry for the item from Amo****Dec 11, 2018

    Hi, why can't I seem to use the 30% discount for this item?

    Answer : [Re] Inquiry for the item from Amo****

    Can u check with Q10

    .
    (Dec 20, 2018 16:25)

  • Question : Inquiry from dav****Jul 17, 2018

    How many days it takes for self collection at store if I place order now?

    Answer : [Re] Inquiry from dav****

    self-collection anytime from Mon to Sun (10am to 6.30pm)

  • Question : Inquiry for the item from wes****May 27, 2018

    Can it fit iPhone 7 plus too?

    Answer : [Re] Inquiry for the item from wes****

    Yes, this case suitable for iPhone 7 plus and 8 plus

UAG iPhone X Pathfinder Case Black/Silver  Rust/Silver (Orange)  White/Silver
UAG iPhone X Pathfinder Case Black/Silver Rust/Silver (Orange) White/Silver
Item Q&A
  • Question : Inquiry for the item from hot****Nov 24, 2018

    No more 40% off?

    Answer : [Re] Inquiry for the item from hot****

    0nly 20% off from now.

    Question : [Re] Inquiry for the item from hot****

    Oh, sad I missed it. Thanks.

    Answer : [Re] Inquiry for the item from hot****

    hi dear customer...you can follow us so that you won't missed out any special promotion :)

    Question : [Re] Inquiry for the item from hot****

    Ok i would like to purchase it when the promo is back! Thanks.

    Answer : [Re] Inquiry for the item from hot****

    thank you so much for your support.

    Question : [Re] Inquiry for the item from hot****

    Will it not be back any time soon? Coz i do need the case soon, but I feel that it will be a bit cheaper with the promo compared to purchasing from another site first.

    Answer : [Re] Inquiry for the item from hot****

    hi we might do some promo in this weekend.

    Question : [Re] Inquiry for the item from hot****

    well noted!!

    Answer : [Re] Inquiry for the item from hot****

    done

    Question : [Re] Inquiry for the item from hot****

    Sorry, done what?

    Answer : [Re] Inquiry for the item from hot****

    We going to have promotion soon

    Question : [Re] Inquiry for the item from hot****

    Not today?

    Answer : [Re] Inquiry for the item from hot****

    Dear buyer, can you refer this link : https://shopee.sg/uagsingapore

    We are the same.

    Question : [Re] Inquiry for the item from hot****

    Oh I prefer to shop at qoo10 or laz

    Answer : [Re] Inquiry for the item from hot****

    which item u looking for

    Question : [Re] Inquiry for the item from hot****

    Pathfinder white iphone x.

    Answer : [Re] Inquiry for the item from hot****

    Will try to buy at shoppee then

    Question : [Re] Inquiry for the item from hot****

    them okay

  • Question : Inquiry for the item from ter****Nov 12, 2018

    Hi, is this phone cover compatible with iPhoneXS?

    Answer : [Re] Inquiry for the item from ter****

    Yes buyer both x and Xs are compatible

UAG Huawei Mate 20 Pro Monarch Case Black (Matte) Available from mid november
UAG Huawei Mate 20 Pro Monarch Case Black (Matte) Available from mid november
Item Q&A
  • Question : Inquiry for the item from isa****Nov 23, 2018

    Hi seller, do you have Huawei P20 pro case for uag?

    Answer : [Re] Inquiry for the item from isa****

    Yes, we have both Huawei Mate 20 and Mate 20 Pro

    Question : [Re] Inquiry for the item from isa****

    Nono P20 pro. Not mate 20 pro

    Answer : [Re] Inquiry for the item from isa****

    hi dear customer...we don't have P20 pro case anymore



    .
    (Dec 20, 2018 16:20)

  • Question : Inquiry for the item from kho****Nov 22, 2018

  • Question : Inquiry for the item from amy****Nov 22, 2018

    Is Spigen glass protector comparable to your case? If not can you recommend one protector that is durable and comparable to UAG

    Answer : [Re] Inquiry for the item from amy****

    Dear buyer, we are not selling tempered glass for UAG cases.

    .
    (Dec 20, 2018 16:18)

  • Question : Inquiry for the item from aud****Nov 19, 2018

    Hi, any other colours besides matt black?

    Answer : [Re] Inquiry for the item from aud****

    hi dear customer...we only have black colour.

  • Question : Inquiry for the item from wei****Nov 08, 2018

    When is the item arriving? Next week?

    Answer : [Re] Inquiry for the item from wei****

    on 12 November

    Question : [Re] Inquiry for the item from wei****

    Direct from UAG?

    Answer : [Re] Inquiry for the item from wei****

    Yes, we are main exclusive distributer from UAG

    Question : [Re] Inquiry for the item from wei****

    So I placed order now I will received by 12 Nov... Or still have to wait for delivery? Will there be delay due to 11.11

    Answer : [Re] Inquiry for the item from wei****

    12 only arrival on Singapore, 13 arrange the shipping and Qxpress collect from us, possible 14th item will reach your place

    Question : [Re] Inquiry for the item from wei****

    So worst case 15th Nov I will receive? No more further affected due to 11.11?

    Answer : [Re] Inquiry for the item from wei****

    Yes, worst case, not issue about the 11.11

    Question : [Re] Inquiry for the item from wei****

    Thank alot

    Answer : [Re] Inquiry for the item from wei****

    we already got shipping detail from UAG, 12th will arrival at Singapore

    Question : [Re] Inquiry for the item from wei****

    Self collect on 12 Nov possible? Cuz the current huawei original is way too slippery.. Couple of time almost drop the phone..

    Answer : [Re] Inquiry for the item from wei****

    Prefer if can collect direct from your end and not seven eleven. Unless u are going to deliver to seven eleven on 12 Nov

    Question : [Re] Inquiry for the item from wei****

    hi dear customer...yes you may self-collection from us...our shop located in Sim Lim Square besides Rochor MRT Station.

    Answer : [Re] Inquiry for the item from wei****

    But ur option does not have self collect.. So I opt for normal delivery then I give u the order number? So can collect on 12th Nov? What your address?

    Question : [Re] Inquiry for the item from wei****

    But ur option does not have self collect.. So I opt for normal delivery then I give u the order number? So can collect on 12th Nov? What your address?

    Answer : [Re] Inquiry for the item from wei****

    hi dear customer...there will be 1 selection for shipping method...you just have to change the shipping method to self-collection...if you choose as normal delivery...then the item will ship via Express already...

    Question : [Re] Inquiry for the item from wei****

    But the self collection option only seven eleven..

    Answer : [Re] Inquiry for the item from wei****

    How to select self collect at Yr Sim Lim Square office

    Question : [Re] Inquiry for the item from wei****

    State in remark?

    Answer : [Re] Inquiry for the item from wei****

    I already make a remark to Q10, u place order first, I will contact Q10 change your order to self-collection. Thanks

    Question : [Re] Inquiry for the item from wei****

    OK so self collect on 12nov?

    Answer : [Re] Inquiry for the item from wei****

    Okay, confirm, if tomorrow late evening arrival will inform u, now item already on air.

    Question : [Re] Inquiry for the item from wei****

    Thank keep me posted

    Answer : [Re] Inquiry for the item from wei****

    Purchased... Let me know if tml can collect.. Sunday also OK if u r open.
    Cart no. 122840521
    Order no. 282845630

    Question : [Re] Inquiry for the item from wei****

    Self collection address?

    Answer : [Re] Inquiry for the item from wei****

    haven't arrival, our office address at Sim Lim Square, #05-14

    Question : [Re] Inquiry for the item from wei****

    I know haven.. I still waiting for ur update.. I only asking for address..

    Answer : [Re] Inquiry for the item from wei****

    Today late evening got chance or sun let me know

    Question : [Re] Inquiry for the item from wei****

    stock are arrival, pls free to self - collection now, before 6.45pm. Thanks

    Answer : [Re] Inquiry for the item from wei****

    Ok

    Question : [Re] Inquiry for the item from wei****

    Tml u open?

    Answer : [Re] Inquiry for the item from wei****

    closed

    Question : [Re] Inquiry for the item from wei****

    I will collect Monday.. What time u open?

    Answer : [Re] Inquiry for the item from wei****

    I'm here already

    Question : [Re] Inquiry for the item from wei****

    Who shld I look for

    Answer : [Re] Inquiry for the item from wei****

    wait 3 mins, at toilet

    Question : [Re] Inquiry for the item from wei****

    Ok

    Answer : [Re] Inquiry for the item from wei****

    Your order, Qxpress will collect from us next monday, tuesday u will get the item. thanks

+View all Notice, FAQ, Q&A >>
UAG iPhone X Plyo Case Ash / Crimson / Glacier / Ice / Drop Test Approved
UAG iPhone X Plyo Case Ash / Crimson / Glacier / Ice / Drop Test Approved
Item Q&A
  • Question : Inquiry for the item from ter****Nov 23, 2018

    can be used for iphone xs?

    Answer : [Re] Inquiry for the item from ter****

    Dear Buyer, are compatible for BOTH iPhone X and iPhone Xs. Thanks

    .
    (Dec 20, 2018 16:17)

UAG iPhone 8/7 Plus 5.5 inch Plasma Case Ash/Black / Citron/Black / Ice/Black
UAG iPhone 8/7 Plus 5.5 inch Plasma Case Ash/Black / Citron/Black / Ice/Black
Item Q&A
  • Question : Inquiry for the item from nor****Nov 17, 2018

    Cant it fit 6S plus? Especially the ear phones cut out?

    Answer : [Re] Inquiry for the item from nor****

    hi dear customer...yes it compatible with iPhone 6plus, 6s plus, 7 plus,& 8 plus...

UAG Samsung Galaxy S8+ Plasma Case Ash/Black / Citron/Black / Cobalt/Black / Ice/Black
UAG Samsung Galaxy S8+ Plasma Case Ash/Black / Citron/Black / Cobalt/Black / Ice/Black
Item Q&A
  • Question : UAG PLASMA REDNov 10, 2018

UAG Google Pixel 3 5 Inch Monarch Case (Black)
UAG Google Pixel 3 5 Inch Monarch Case (Black)
Item Q&A
  • Question : CAn Ipack up from your shopNov 02, 2018

    Is there an option for me to pick up the product from your shop?

    Answer : [Re] CAn Ipack up from your shop

    Yes, there are option to select self-collection..Upon check out

UAG iPhone X Plasma Case Ash / Citron / Cobalt  / Ice / Magma / Drop Test Approved
UAG iPhone X Plasma Case Ash / Citron / Cobalt / Ice / Magma / Drop Test Approved
Item Q&A
  • Question : Inquiry for the item from cut****Oct 31, 2018

    Hi, may I know which design is the latest for iPhone X? Please advise and hope to hear from you soon.Thanks

    Answer : [Re] Inquiry for the item from cut****

    All the iPhone X phone case are compatible with new iPhone Xs

    .
    (Nov 07, 2018 13:35)

  • Question : Inquiry for the item from ngy****Sep 23, 2018