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Q & A Lists
Item Question & Answer
[FREE FISHERPRICE 10 PCS MEGA BLOKS] Drypers Drypantz Diapers Carton Sale
[FREE FISHERPRICE 10 PCS MEGA BLOKS] Drypers Drypantz Diapers Carton Sale
Item Q&A
  • Question : Inquiry for the item from tau****Jun 24, 2019

    May i know when will you restock Drypantz XL?

    Answer : [Re] Inquiry for the item from tau****

    Dear Valued Customer,

    currently we dont have any information regarding this item. Once we get any update, we will inform you. Thank you for your kind understanding.

  • Question : Inquiry for the item from 245****Feb 13, 2019

    For drypers touch XXL, it is shown 44s. Is it 3x44 or 4x44s? Your listing is not clear.
    Thanks

    Answer : [Re] Inquiry for the item from 245****

    Dear valued customer,
    thank you for letting us know.
    We already revised the listing of the items to the right amount of quantities.
    Please kindly see on the items that you referred.
    Thank you.

  • Question : Inquiry related delivery from Vio****Jan 09, 2019

  • Question : Inquiry related delivery from min****Jan 17, 2019

    My cart number is 123731219.. please send it out as I need it urgently already.. purchased on 12 Dec 18 but till now haven’t received.. was told my your employees that warehouse has moved and it is at the dispatch center.. but till date I still did not receive..

    Answer : [Re] Inquiry related delivery from min****

    Dear valued customer, we sincerely apologize for the inconvenience caused by the delay. Please kindly give us some time to investigate with the delivery company regarding the whereabouts of your package. We appreciate your kind understanding. Thank you.

  • Question : Inquiry related return and exchange from gar****Jan 12, 2019

+View all Notice, FAQ, Q&A >>
[Apply Q10 Coupon] Vinda Deluxe Full Range / Toilet Roll/ Soft Pack Facial Tissue / Tissue Box
[Apply Q10 Coupon] Vinda Deluxe Full Range / Toilet Roll/ Soft Pack Facial Tissue / Tissue Box
Item Q&A
  • Question : 来自mic****会员的配送咨询。Jun 12, 2019

    Hi seller when will you ship out my 2 ordered. Since 04/06 till now no any update from you.
    297227052

    Answer : [Re] 来自mic****会员的配送咨询。

    Dear valued customer,
    we notice your order.
    Based on our records, we found that your order is on request in our system. There was an occurrence affect to the system so the process of your order is delay. We'll proceed your order within 24 hr.
    We appreciate if you are willing to wait for your order to be processed. Please kindly wait your order to be delivered to you within 3-7 days onwards from today.
    If there's still any question, please kindly contact us.
    Thank you for your understanding.

    Question : [Re] 来自mic****会员的配送咨询。

    Hi seller pls ship out tgt this Order no. 297226927 too. Tqvm

    Answer : [Re] 来自mic****会员的配送咨询。

    Dear Valued Customer, apologise for inconvenience caused. The Smooth Feel Toilet Roll is out of stock. We will send the item to you when we re stock. Unfortunately, we cannot give you the exact date for the re stock. Thank you for your kind understanding.

    Question : [Re] 来自mic****会员的配送咨询。

    Ok. I wait the toilet rolls. Tqvm

    Answer : [Re] 来自mic****会员的配送咨询。

    Dear Valued Customer, we will send your package right away. Thank you for your kind understanding

  • Question : Inquiry for the item from ban****May 04, 2019

    when do u hv stock for vinda toilet rolls? seller

    Answer : [Re] Inquiry for the item from ban****

    Dear valued customer,

    Thank you for contacting our Customer Support Team. We are delighted to be at your service. The toilet rolls will be restock after 1-2 weeks. Apologise for the inconvenience caused.

    Thank you

  • Question : Inquiry for the item from cht****Mar 16, 2019

    Hi Seller,

    The toilet rolls are made in which country? China?

    Thx

    Answer : [Re] Inquiry for the item from cht****

    Dear valued customer,

    Thank you for contacting our Customer Support Team. We are delighted to be at your service. Yes, toilrt rolls are made in China. Apologize for the inconvenience caused.

    Thank you

  • Question : Inquiry for the item from ju_****Mar 06, 2019

    Hi dont find option to get toilet rolls , is it not available now?

    Answer : [Re] Inquiry for the item from ju_****

    Dear Valued Customer,

    Thank you for contacting Vinda (Qoo10) customer support. We will work towards resolving your enquiries.

    We have updated our listing, Please kindly refer to this link : https://www.qoo10.sg/item/VINDA-VINDA-DELUXE-FULL-RANGE-TOILET-ROLL-SOFT-PACK-FACIAL-TISSUE-TISSUE/576556554?banner_no=1305330

    We sincerely apologize for the inconvenience caused.

    Thank you

    .
    (Mar 25, 2019 10:29)

  • Question : Inquiry for the item from 243****Feb 26, 2019

    HI Seller,
    when is the restock for the soft pack tissues?

    Answer : [Re] Inquiry for the item from 243****

    Dear valued customer, thank you for contacting us! We will restock the item within 2-3 weeks, you may check the website regularly to see the updated information. ~Mary

+View all Notice, FAQ, Q&A >>
[Official Store] Drypers Wee Wee Dry Singapore Exclusive / Drypantz/ Touch Diapers/ Tape/ Pants
[Official Store] Drypers Wee Wee Dry Singapore Exclusive / Drypantz/ Touch Diapers/ Tape/ Pants
Item Q&A
  • Question : Inquiry for the item from jit****May 10, 2019

    DRYPANTZ M (4x44s) G6
    compare
    DRYPANTZ M (4x44s) + 16DRYPANTZ

    Answer : [Re] Inquiry for the item from jit****

    Dear Valued Customer, thank you for contacting our customer support team. If you need further assistance, please do not hesitate to contact us! Thank you.

  • Question : Inquiry for the item from che****Apr 15, 2019

    Hi when will you restock drypers tape wee wee dry size L?

    Answer : [Re] Inquiry for the item from che****

    Dear Valued Customer, we are still waiting operation team to restock. Kindly stay tune on our store and we will update listing once stock reach us. Thank you.

    .
    (Apr 16, 2019 09:01)

  • Question : Inquiry related return and exchange from iva****Jan 27, 2019

  • Question : Inquiry for the item from wel****Jan 21, 2019

    Hi seller,
    Is there any free gift promotion now?

    Answer : [Re] Inquiry for the item from wel****

    Dear valued customer,
    We have a free gift for TENA products which is ASD Pan.
    Please have a look at TENA products in our stall.
    You may place an order furthermore.
    Thank you for your consideration!

  • Question : Inquiry for the item from fiz****Jan 08, 2019

    Hi! I have been writing in email and inquiry regarding this issue but none get back to me. I have yet to receive 1 out of 2 item I order from you. On 4th Jan 2019,QExpress delivers Drypantz Size L. I have been liasing with QExpress team but as per their understanding,the other order is not in their warehouse and suggest me to contact seller which I already did but no response. So here I am writing again so as you're aware and revert to me ASAP. The order shows Shipping Delivered but I have not receive the item therefore I didnt click Confirm Delivery. Drypers WWD size M.

    Answer : [Re] Inquiry for the item from fiz****

    Dear valued customer,
    thank you for letting us know, we apologize for the inconvenience caused and the late response.

    We have noticed your issue and already proceed the resend of the balance items related to order no. 287049431 today.
    Please, kindly wait for the Wee Wee Dry M 74s x 3 packs to be delivered to you within 3-7 days as it has a several steps on a process.
    Please, also inform us if you have received the balance items.
    Thank you for your kind understanding and the suggestion, Mrs. Norhafizah.

+View all Notice, FAQ, Q&A >>
[Apply Q10 Coupon][Official Store] TENA Adult Diapers / Value / Pants / Slip
[Apply Q10 Coupon][Official Store] TENA Adult Diapers / Value / Pants / Slip
Item Q&A
  • Question : Inquiry for the item from hey****May 06, 2019

    May I know when stocking up on Pant Plus Msize?

    Answer : [Re] Inquiry for the item from hey****

    Dear valued customer,

    Thank you for contacting our Customer Support Team. We are delighted to be at your service. The Pant Plus M will be restock after 1-2 weeks. Apologise for the inconvenience caused.

    Thank you

  • Question : Inquiry related return and exchange from slm****Jan 31, 2019

  • Question : Inquiry for the item from joh****Feb 18, 2019

    Hello,i have ordered 2 cartons of diapers & is eligible for 2 packets of free gifts as stated in my orders (underpad) but no free gifts were given at all.Already inquired n still no news from you.So disappointed with your after sales service.

    Answer : [Re] Inquiry for the item from joh****

    Dear valued customer,
    we do apologize for the inconvenience caused.
    We will have the TENA Absorbent Underpad M 60x40cm 15s x 1 pack as a free gift based on your related order.
    The free gift will send separately with the order, we will proceed the resend of free gift immediately.
    It will be shipped out on February, 19th 2019.
    Please kindly wait for the 2 quantity of TENA Absorbent Underpad M 60x40cm 15s x 1 pack to be delivered to you within 3-7 days by 19th February onwards.
    Thank you for your understanding.

  • Question : Inquiry for the item from cas****Jan 25, 2019

    Hi, seller, are the items free delivery ? I placed order for Tena normal pants, but upon checkout, the shipping fee of $3.99 is charged. Pls advise, I thought free Qprime delivery.

    Regards

    Answer : [Re] Inquiry for the item from cas****

    Dear valued customer,
    we do apologize for the inconvenience caused.
    We would like to inform you that for this item, we do not have the free shipping by Qprime.
    Thank you for your understanding.

  • Question : Inquiry related return and exchange from yel****Jan 04, 2019

+View all Notice, FAQ, Q&A >>
[Apply Q10 Coupon][Official Store][Free Drypantz] Drypers Drypantz Carton Sales / Diapers /
[Apply Q10 Coupon][Official Store][Free Drypantz] Drypers Drypantz Carton Sales / Diapers /
Item Q&A
  • Question : Inquiry for the item from 238****Apr 30, 2019

    Hi, will you be restocking the Drypantz XL + free 12pc version anytime soon? Thanks!

    Answer : [Re] Inquiry for the item from 238****

    Dear Valued Customer, thank you for contacting our Customer Support Team. For now we don't have any information about restocking our Drypants XL, however once we got updated, we'll let you know right away.

  • Question : Shipping ID 281911656Nov 08, 2018

    hi, i received my shipping yesterday, but did not receive any superwings lunchbox..

    Answer : [Re] Shipping ID 281911656

    Dear Valued Customer,

    The Luchbox is for every two cartons in one transaction.

    Best regards

  • Question : Cart no. 122613348Nov 06, 2018

    1 week has gone, when will the item be delivered? Cart no. 122613348

    Answer : [Re] Cart no. 122613348

    Order no. 281481026

    Question : [Re] Cart no. 122613348

    Dear Valued Customer,

    Thank you for contacting Vinda (Qoo10) Customer Support. We are delighted to be at your service and will work towards resolving your issues/inquiries.

    Upon on the delivery status, we’ve checked and it shows already in the courier’s Hub, it will soon be arrange to deliver to you. Please kindly allow 1 or 2 days.

    We apologize for the inconvenience caused. Have a great day ahead~

    Best Regards

  • Question : about itemSep 13, 2018

  • Question : Tracking NoJun 20, 2018

    Hi seller, the status of my purchase shows Item on delivery, however, there is no update since 18 June and there is no tracking no. May I know when will I receive my items? Cart No : 119475237 and Order No : 260892673. Thanks

    Answer : [Re] Tracking No

    Hi, I've checked the planned delivery time is 23/06/18 9:00PM, thanks:)


    .
    (Jun 21, 2018 09:09)

    Question : [Re] Tracking No

    Hi seller, please don't deliver on weekends. No one will be at home to receive the item. thanks.

    Answer : [Re] Tracking No

    Dear customer, our delivery provider, HonestBee, do not change the delivery time after shipping. We will, however, pass on the message for you to them. Do note that they may not fulfill sending the items to you in the designated date and time, and if they do, it is done out of goodwill. Thank you:)


    Hi, may I arrange the delivery time in the next monday? thanks:)
    (Jun 21, 2018 17:21)

    Question : [Re] Tracking No

    yes pls

    Answer : [Re] Tracking No

    noted with thanks:)

    .
    (Jun 22, 2018 17:52)

[Apply Q10 Coupon][TENA Official][Free Shipping] TENA Pants  Adult Diapers
[Apply Q10 Coupon][TENA Official][Free Shipping] TENA Pants Adult Diapers
Item Q&A
  • Question : Inquiry for the item from min****Apr 30, 2019

    When do you have stock for pants plus m size?

    Answer : [Re] Inquiry for the item from min****

    Dear Valued Customer, thank you for contacting our Customer Support Team. For now we haven't got any information on when the stock will be available to order, however once we have updated, we will let you know right away!

  • Question : 关于商品Oct****会员的咨询。Apr 02, 2019

    请问tena pants plus m 4x14s是我的这个照片的产品吗?

    Answer : [Re] 关于商品Oct****会员的咨询。

    Dear valued customer,

    Thank you for contacting our Customer Support Team. We are delighted to be at your service. Yes this ie TENA PANTS PLUS.

    Best Regards

  • Question : Inquiry related delivery from 239****Mar 16, 2019

    Hi Seller, I want to submit my purchase order for Tena Pants today.
    Delivery is supposed to be free, but I am being charged $3.99 for delivery.
    Please rectify the system so that we will not be charged $3.99 for delivery.
    I need the product urgently.
    Please remove the shipping charge immediately to enable me to submit my order today..
    Thank you.

    Answer : [Re] Inquiry related delivery from 239****

    Dear valued customer,

    Thank you for contacting our Customer Support Team. We are delighted to be at your service. There is free shipping promotion, you can try again. Apologize for the inconvenience caused. Thank you

  • Question : Inquiry for the item from pin****Mar 12, 2019

  • Question : Inquiry for the item from 239****Mar 11, 2019

    Hi Seller,

    I would like to place order for a carton of Tena pants but only if the free gift of mug is still available.
    Under the order selection, the gift is still available.
    Please confirm that if my order clearly shows that there is a free gift of the mug under my purchase order, will you definitely deliver the free mug with my order or is it still based on stock availability ?
    I look forward to your early reply. Thank you.

    Answer : [Re] Inquiry for the item from 239****

    Dear Valued Customer,

    We have only available stock for free gift is GWP - Endo Double Stainless Steel Mug 480ml. Apologize for the inconvenience caused.

    Thank you

+View all Notice, FAQ, Q&A >>
[Official Store] Drypers Touch Carton Sales / Diapers/ Tape
[Official Store] Drypers Touch Carton Sales / Diapers/ Tape
Item Q&A
  • Question : Inquiry for the item from mai****Feb 09, 2019

  • Question : Inquiry for the item from kel****Jan 20, 2019

    Hi may I know when will Drypers touch XL be replenished?

    Thanks

    Answer : [Re] Inquiry for the item from kel****

    Dear valued customer,
    We believe we already have an updated of the option of XL size for the items you mentioned above.
    Please kindly check on the related items and you may place an order.
    Thank you for your consideration.

  • Question : Inquiry for the item from chl****Jan 03, 2019

    Hi, what does G2 means? What is the difference between normal drypers touch and G2?

    Answer : [Re] Inquiry for the item from chl****

    Dear valued customer, please kindly attach the comparison that you are referring to. Thank you

    Question : [Re] Inquiry for the item from chl****

    There are 2 different pricing for similar items on Vinda Official Store page if i choose Touch M 64s x 4 pack.
    Why? I have listed the link as below:

    Link 1 --- > https://www.qoo10.sg/item/DRYPERS-OFFICIAL-STORE-DRYPERS-TOUCH-CARTON-SALES-DIAPERS-TAPE/603223203
    Link 2 ---> https://www.qoo10.sg/item/DRYPERS-OFFICIAL-STORE-DRYPERS-WEE-WEE-DRY-SINGAPORE-EXCLUSIVE-DRYPANTZ/612101202

    Answer : [Re] Inquiry for the item from chl****

    Dear valued customer, the code G2 is only shown as our supplier code, there are no difference in the product. As for the links you have provided us, we have tried to choose the same product type as you mentioned and see no difference of price from our side. You may try and refresh the page for a few times for the price to be reflected correctly. We hope this explanation helps. Thank you.

  • Question : Inquiry for the item from yvo****Jan 01, 2019

    Hi Seller, may I know when u will have the stock for L size?

    Answer : [Re] Inquiry for the item from yvo****

    Dear valued customer, we apologize for the late reply. We still have stocks for this item. You may place the order. Thank you.

    Question : [Re] Inquiry for the item from yvo****

    Dear Seller, I haven’t ald order from another ppl and ald collected. ☹️

    Thank you for ur reply

    Answer : [Re] Inquiry for the item from yvo****

    Dear valued customer,
    we are pleased to solve your issues.
    Thank you.

  • Question : Inquiry for the item from 234****Jan 03, 2019

    Hi when will the L size Touch be restocked?

    Answer : [Re] Inquiry for the item from 234****

    Dear valued customer,
    Products you mentioned will be restocked soon.
    Thank you

+View all Notice, FAQ, Q&A >>
[TENA Official][Free Shipping] TENA Value Adult Diapers
[TENA Official][Free Shipping] TENA Value Adult Diapers
Item Q&A
  • Question : Inquiry for the item from imr****Jan 17, 2019

    Hello seller. I ordered this item togther with another item but u did not send me this one. I only received the Drypers. Its urgent my mum needs it. Worst still its updated as Item Delivered. Pls assist.

    I have checked with delivery guy they did not collect Tena box only the Drypers box.


    Order number:288043154

    Answer : [Re] Inquiry for the item from imr****

    Dear valued customer,
    we apologize for the inconvenience caused.
    We will take a notes on your issue and proceed it immediately.
    Thus, please kindly check and send the clear pictures of the packages (products inside the box) and the airway bill (sticker/paper outside the box contains detail order) since we need an evidences regarding this matter and have to make sure of it.
    So we can do an resend process immediately.
    Thank you for your kind understanding. Looking forward to hear from you.

  • Question : Inquiry related delivery from sls****Nov 23, 2018

    For order 283034854, has feedback many times that item not receive since 11.11.2018. Furthermore, qoo10 order status has changed to DELIVERED but in fact NO item is delivered. How long more we have to wait. Kindly deliver the item to us immediately.

    Answer : [Re] Inquiry related delivery from sls****

    Dear valued customer, We apologize for the inconvenience caused, the delay may due to the heavy traffic on 11.11, seems the system changes the shipping status automatically, we will still process and deliver your package if you don't mind waiting. Please advice, thank you for your understanding & have a great day ahead! :) ~Adele

    Question : [Re] Inquiry related delivery from sls****

    Our question here is we need to wait until when. pls advise.

    Answer : [Re] Inquiry related delivery from sls****

    Dear Valued Customer,

    Regarding of your order status, we have already sent an email to the courier Qxpress as a lot of customers are asking the order status.

    The Qxpress haven't reply our email, we will call them tmr and get back to you tmr. If there is any lost parcel, we will refund to you tmr.

    Once again, we would like to sincerely apologize for the inconvenience caused and thank you for your kind understanding! Have a great day ahead!

    Best Regards

  • Question : Inquiry related delivery from S75****Nov 20, 2018

    Hi seller,
    I placed my order on 11 Nov. Cart # 122920290.
    Until now, I have not received the products yet.
    Can you check and advise me on the delivery date?

    Thanks.
    Alan

    Answer : [Re] Inquiry related delivery from S75****

    Dear Valued Customer,Thank you for contacting us. We are delighted to be at your service and will work towards resolving your issues/inquiries. Upon on the delivery status, we’ve checked and it shows DELIVERED with proof, please double confirm with us and advice. We apologize for the inconvenience and late reply. Have a great day ahead~ Best Regards, Adele.


    .
    (Nov 21, 2018 13:14)

  • Question : Inquiry related delivery from sls****Nov 16, 2018

    Any chance of advising Expected Delivery Date?

    Answer : [Re] Inquiry related delivery from sls****

    For order 283034854 , can u advise the delivery date?

    Question : [Re] Inquiry related delivery from sls****

    Dear Valued Customer,
    Thank you for your continuous support and purchase. Sorry for keep you waiting, Due to the high traffic of 11.11 mega sales, the delivery may take longer than usual. Should you have not receive your item by next week, please do contact us. Sorry for keep you waiting , your patience and kind understanding is much appreciated. Thank you. Best regards

  • Question : Inquiry related delivery from sls****Nov 15, 2018

+View all Notice, FAQ, Q&A >>
3 x Libresse Sanitary Pads / Maxi / Ultra Thin (Assorted)
3 x Libresse Sanitary Pads / Maxi / Ultra Thin (Assorted)
Item Q&A
  • Question : Inquiry for the item from kit****Jan 12, 2019

  • Question : Bundle of 4 to allow choice of selectionJun 14, 2018

    Pls consider the 4 bundle to allow buyer have the option to chose from so as we can get more varieties to try out
    Thanks

    Answer : [Re] Bundle of 4 to allow choice of selection

    Hi,Thanks for your suggestion, and we will consider it:)

    Question : [Re] Bundle of 4 to allow choice of selection

    Saw selection options is ready now, thank you so much for intake my suggestions & i do believe this is also many others buyers' wish. I shall be placing my order to support this soon ! Thanks !

    Answer : [Re] Bundle of 4 to allow choice of selection

    you are welcome:)

    .
    (Jul 02, 2018 11:30)

  • Question : Inquiry for the item from Hso****Feb 18, 2018

    What is the expiry date ?

    Answer : [Re] Inquiry for the item from Hso****

    Hello, may we know which item are you enquiring for? Thanks!

[Drypers Official] New Improved Wee Wee Dry Cartons Sales/ New Improved/ Singapore Exclusive
[Drypers Official] New Improved Wee Wee Dry Cartons Sales/ New Improved/ Singapore Exclusive
Item Q&A
  • Question : Inquiry for the item from qia****Dec 14, 2018

    If buy pampers from here do you free the block?

    Answer : [Re] Inquiry for the item from qia****

    Dear Valued Customer,

    Please further explain to us what are you looking for?

    Best Regards

  • Question : Inquiry from cin****Dec 11, 2018

    Why am i unable to use shop coupon?

    Answer : [Re] Inquiry from cin****

    Dear Valued Customer,

    We are going through the upgrade of our warehouse system, so there will be some errors occur these days, we are trying our best to settle this issues ASAP. Please try again later. We apologize for the inconvenience caused.

    Best Regards

  • Question : Inquiry related delivery from LYN****Aug 26, 2018

Drypers Baby Care / Bath / Shampoo / Head to Toe / Talcum / Wipes
Drypers Baby Care / Bath / Shampoo / Head to Toe / Talcum / Wipes
Item Q&A
  • Question : Inquiry for the item from sio****Oct 31, 2018

    Is the shampoo free of SLS and paraben?

    Answer : [Re] Inquiry for the item from sio****

    Dear Valued Customer,

    This shampoo is not free of SLS.

    Best Regards