Q&A board

Q & A Lists
Item Question & Answer
Genuine Philips GC310 SteamGo Handheld Garment Steamer Iron Hand Type 220V/60Hz
Genuine Philips GC310 SteamGo Handheld Garment Steamer Iron Hand Type 220V/60Hz
Item Q&A
Celestron AstroMaster 70AZ 70mm f/13 Alt-Az Refractor Telescope
Celestron AstroMaster 70AZ 70mm f/13 Alt-Az Refractor Telescope
Item Q&A
  • Question : Inquiry for the item from art****May 11, 2019

    Is this still available?

    Answer : [Re] Inquiry for the item from art****

    Hi, yes, it's in stock.
    Thank you.

    Question : [Re] Inquiry for the item from art****

    Noted. Will purchase now.

    Answer : [Re] Inquiry for the item from art****

    Ok, Thank for your business.
    I will send it asap.

    Question : [Re] Inquiry for the item from art****

    Ok just ordered.

    Answer : [Re] Inquiry for the item from art****

    Checked. I will send it asap.
    Thank you.

Accu-Chek Performa Blood Glucose Meter And Lancing Device Kit
Accu-Chek Performa Blood Glucose Meter And Lancing Device Kit
Item Q&A
  • Question : Inquiry for the item from Qug****May 13, 2019

    Hi,
    What is the measurement unit?
    mmol/L or mg/dl?

    Answer : [Re] Inquiry for the item from Qug****

    Hi, it's mg/dl.
    Thank you

    Question : [Re] Inquiry for the item from Qug****

    The packaging box for Performance Nano shows mmol/L meter, can you pls confirm. Thanks!

    Answer : [Re] Inquiry for the item from Qug****

    Hi, Yes, it's mg/dl right.
    Sorry about the confusion.
    I will revise the photo.
    Thank you.

  • Question : Code keyMay 10, 2018

    Hi does the device comes with the black code key?

    Answer : [Re] Code key

    Hi, this new version need not any code key.
    Just can use directly.
    Thank you

  • Question : Inquiry for the item from ray****Mar 24, 2018

    How many lancets does it come with

    Answer : [Re] Inquiry for the item from ray****

    Hi, please check it.

    Contains
    Accu-Chek Performa Meter with battery
    10 Accu-Chek Performa test strips
    Accu-Chek Softclix lancing device
    10 Accu-Chek Softclix lancets

    Thank you.
    * Carry case

  • Question : Inquiry for the item from joc****Mar 20, 2018

    The machine is in n korea or english language. Thks.

    Answer : [Re] Inquiry for the item from joc****

    Hi, the manual is Korean but the machines are very easy to use because they only show numbers and units.
    Thank you.

  • Question : Items in the packageMar 19, 2018

    How many test strips and lancets does it comes with ?
    What is expiry date for these strips and lancets?

    Answer : [Re] Items in the package

    It has 50 test sheets and expiry date is 11/2018 or later.
    Thank you.

+View all Notice, FAQ, Q&A >>
Waterproof Underwater Pouch Dry Bag Case Cover for 6 inch Smrtphone Galaxy Mega Note 4 5 iPhone 6+
Waterproof Underwater Pouch Dry Bag Case Cover for 6 inch Smrtphone Galaxy Mega Note 4 5 iPhone 6+
Item Q&A
  • Question : Inquiry for the item from 244****May 07, 2019

    Do these products hold handphone dimensions of 166.9 x 84.3 x 9.9 mm (LxWxH) or 153.2 x 76.1 x 7.6 mm

    Answer : [Re] Inquiry for the item from 244****

    It's about 220mm x 120mm.
    Thank you.

3.5mm Extension Cable Cord Male to Female Headphone Audio Stereo Jack 0.15m/0.3m/0.5m/1m/1.5m
3.5mm Extension Cable Cord Male to Female Headphone Audio Stereo Jack 0.15m/0.3m/0.5m/1m/1.5m
Item Q&A
  • Question : Inquiry for the item from har****Apr 25, 2019

    Hi How are you today?
    I am looking for 3.5mm TRS Male to 3.5mm TRRS female.
    is this the item? Many Thanks.

    Answer : [Re] Inquiry for the item from har****

    Hi, please check this page.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=655512799

    Thank you.

  • Question : Inquiry for the item from eri****Oct 24, 2017

    What is the diameter of the jack head?

    Answer : [Re] Inquiry for the item from eri****

    Hi, diameter 2.8Ø.
    Thank you.

  • Question : Inquiry for the item from eri****Oct 24, 2017

    What is the diameter of the jack head? Not sure if it would be able to fit my phone case.

    Answer : [Re] Inquiry for the item from eri****

    Hi, diameter 2.8Ø.
    Thank you.

  • Question : Used as a connector for Note 5?Oct 28, 2015

    Does this work on note5? Cause i bought a cover for my note 5 which i didnt managed to put my shure earpiece in as it was too bulky. I was wondering if i can use this as a connector to my shure earpiece, will it be thin enough?

    Answer : [Re] Used as a connector for Note 5?

    HI, Yes no problem.
    It will works well all the product that has standard Audio port.
    Thank you.

Genuine HANSOL CUPPING SET 30Cups Slimming Vacuum Therapy Massage Acupuncture
Genuine HANSOL CUPPING SET 30Cups Slimming Vacuum Therapy Massage Acupuncture
Item Q&A
  • Question : Inquiry for the item from zai****Apr 23, 2019

    Is this hansol 30 cup not 19 cup right?
    Sorry just double checking before buying

    Answer : [Re] Inquiry for the item from zai****

    Hi, yes, right as the photo.
    Thank you.

  • Question : HANSOL CUPPING THERAPYFeb 25, 2018

  • Question : Inquiry for the item from mis****Sep 03, 2017

Hydraulic Gas Strut Lift Support Kitchen Door Cabinet Hingespring Brass Cover
Hydraulic Gas Strut Lift Support Kitchen Door Cabinet Hingespring Brass Cover
Item Q&A
  • Question : Inquiry from lee****Apr 23, 2019

    Please advise compatible model for CASA P/N GS278015F15. 30 cm extended

    Answer : [Re] Inquiry from lee****

    Hi, as I know, it's support with HAFELE OEM and you need to check just Strength.
    But we don't take your model, so I can not answer correctly.
    Hope your understanding.
    Thank you.

  • Question : HYDRAULIC-GAS-STRUTOct 24, 2018

    CASA P/N: GF278015F13 L/N: 230810. Can you offer an equivalent item?

    Answer : [Re] HYDRAULIC-GAS-STRUT

    Sorry but I can not give you a definite answer.
    Usually, This HAFELE OEM can replace CASA products.
    Thank you.

  • Question : Hafele hydraulic gas strutFeb 13, 2018

    Hi Seller,

    Is your item same as attached picture? How many kg should I choose?

    Answer : [Re] Hafele hydraulic gas strut

    The bolt

    Question : [Re] Hafele hydraulic gas strut

    another side

    Answer : [Re] Hafele hydraulic gas strut

    Hi, yes, gafele oem is same as your item but the Installation Mount may differ slightly.
    Thank you.

    Question : [Re] Hafele hydraulic gas strut

    Do you have any drawing or the installation manual?

    Answer : [Re] Hafele hydraulic gas strut

    Please check atthaced photo.
    And if you order now, we can send it after 18 Jan. because of Korea's New Year holidays.
    Please check it.
    Thank you.

  • Question : Inquiry for the item from che****Jan 30, 2018

    What's the length?

    Answer : [Re] Inquiry for the item from che****

    Hi, it's about 280mm.
    Thank you.

  • Question : Inquiry for the item from der****Oct 19, 2017

    Hi, I have received my order.

    May I know how do I release the pressure of the gas strut?

    Do you have a instruction manual online?

    Thank you for your reply .

    Answer : [Re] Inquiry for the item from der****

    Hi, Thanks for your message.
    Please check this manual.
    Thank you.

+View all Notice, FAQ, Q&A >>
New Black Mesh Lumbar Back Brace Support Office Home Car Seat Chair Cushion Cool
New Black Mesh Lumbar Back Brace Support Office Home Car Seat Chair Cushion Cool
Item Q&A
  • Question : Inquiry for the item from ali****Apr 18, 2019

  • Question : Inquiry for the item from tin****Nov 29, 2018

  • Question : AnY stock for Size SMay 14, 2017

    Hi,

    When new stock for Size S arrived, my office's chair unable to fit
    Size L.

    Thank you.

    Answer : [Re] AnY stock for Size S

    Hi, Thanks for your message.
    it will take a little time.
    If it's in stock, I will inform you.
    But this product has elastic and soft, So, I think L size will fit with your item unless the chairs for children.
    Thank you.

  • Question : Inquiry for the item from txh****Apr 26, 2017

    When is it available again?

    Answer : [Re] Inquiry for the item from txh****

    Hi, you can buy it anytime.
    It's in stock.
    Thank you.

Micro USB MHL To HDMI HDTV 1080P AV Adapter Cable For Android HTC LG Tablet
Micro USB MHL To HDMI HDTV 1080P AV Adapter Cable For Android HTC LG Tablet
Item Q&A
  • Question : Inquiry for the item from mic****Apr 15, 2019

    Hi does it work for samsung note 2 and j2?

    Answer : [Re] Inquiry for the item from mic****

    Hi, Note2 can use it but I cannot check about J2 because it's not in Korea.
    Thank you.

  • Question : Inquiry for the item from tra****Oct 26, 2018

    Can it be use on s7

    Answer : [Re] Inquiry for the item from tra****

    Hi, sorry but not.
    S7 has not MHL function.
    Thank you.

  • Question : Inquiry related cancel and refund from Jev****Mar 05, 2018

    Hi. I tried with my samsung note 5 and it doesnt work

    Answer : [Re] Inquiry related cancel and refund from Jev****

    HI, Note 5 has not MHL function.
    If you have not ohter device with MHL function, please send it back to us.
    I will refund your money.
    THank you.

  • Question : Inquiry for the item from eil****Feb 28, 2018

    Hi seller,
    Is item workable for S tab 2?

    Answer : [Re] Inquiry for the item from eil****

    Hi, sorry but no.
    Tab S2 has not MHL function.
    Thank you.

  • Question : Item doesnt work on my tabletMar 31, 2016

    Hi, I purchased and tried the goods, yet it doesn't work. Pls replied how do I use this item

    Answer : [Re] Item doesnt work on my tablet

    Hi, Sorry for the inconvenience.
    If your device cannnot support MHL, it can use with the device.
    If not, please try again connected charder cable.

    **How to use:
    •Connect the Micro USB(MHL) cable into your cell phone or tablet
    •Connect TV through the HDMI port,switch the TV to HDMI channel
    •Connect the USB cable to a power adapter(at least 5V 1A) to supply power for the HDMI connector,you had better use the original adapter
    •Restart your device after the whole connection finished

    If still not works, please send me the photo or video of product.
    I will check it and give you a satisfied resolution.
    Thank you.

+View all Notice, FAQ, Q&A >>
Plastic Protective Case For USB 3.5 inch SATA/IDE Hard Drive Disk Enclosure
Plastic Protective Case For USB 3.5 inch SATA/IDE Hard Drive Disk Enclosure
Item Q&A
New i5 Plus Smart Wristband Bluetooth 4.0 Waterproof Pedometer Fitness Smartband
New i5 Plus Smart Wristband Bluetooth 4.0 Waterproof Pedometer Fitness Smartband
Item Q&A
  • Question : Inquiry for the item from 211****Apr 12, 2019

    Dear Sir
    Do sell spare I5 Plus Straps ,can order on line ?
    Thanks

    Jason

    Answer : [Re] Inquiry for the item from 211****

    Hi, yes, please check this item title on our shop.

    "i5 plus Smart Bracelet Strap Replacement Band Strap"

    Thank you.

ACCU CHEK Instant Blood Glucose Monitoring Meter System Kit + 10 strip free 로슈 아큐-첵 인스턴트
ACCU CHEK Instant Blood Glucose Monitoring Meter System Kit + 10 strip free 로슈 아큐-첵 인스턴트
Item Q&A
  • Question : Inquiry for the item from nic****Apr 11, 2019

    Hi is this accuchek instant or accuchek performa?

    Your description of the model states accuchek performa while at the bottom, "kit includes" states accuchek instant?

    Answer : [Re] Inquiry for the item from nic****

    Hi, it's instant kit right. I will revise the wrong info now. Thank you.

    Hi, it's instant kit right. I will revise the wrong info now.
    Thank you.
    (Apr 11, 2019 15:56)

Philips SHE-3700 In-ear Earphone Headphones Rich Bass Deep sound
Philips SHE-3700 In-ear Earphone Headphones Rich Bass Deep sound
Item Q&A
  • Question : Inquiry from she****Apr 04, 2019

Gillette Fusion Proglide Power Razor with Flexball + Refill Cartridge 8 Count
Gillette Fusion Proglide Power Razor with Flexball + Refill Cartridge 8 Count
Item Q&A
  • Question : Inquiry for the item from Jap****Mar 24, 2019

    Hi, what is the manufacturing date?

    Answer : [Re] Inquiry for the item from Jap****

    Hi, it's not fix, we always send to the latest manufacturing products.
    Thank you.

Micro USB OTG Converter Adapter Cable Keyboard Mouse MP4 Smartphone Samsung Sony
Micro USB OTG Converter Adapter Cable Keyboard Mouse MP4 Smartphone Samsung Sony
Item Q&A
  • Question : Inquiry for the item from mer****Mar 17, 2019

    Hi,

    Is this micro-usb A or micro-usb B? Thank you.

    Answer : [Re] Inquiry for the item from mer****

    Hi, USB 2.0 A Female to Micro 5-Pin USB Male, same as photo.
    Thank you.

    Question : [Re] Inquiry for the item from mer****

    Referring to the photo attached, is the micro usb type A (the one that is not crossed out)?

    Answer : [Re] Inquiry for the item from mer****

    As your photo, it's Micro-USB B type.
    Thank you.

Genuine Panasonic ER-1411 Cordless Electronic Professional Hair Clipper Trimmer
Genuine Panasonic ER-1411 Cordless Electronic Professional Hair Clipper Trimmer
Item Q&A
  • Question : Inquiry for the item from shi****Mar 16, 2019

    Hi, may I know this is big clipper or small. Clipper

    Answer : [Re] Inquiry for the item from shi****

    Hi, the size is 9.6 x 8.3 x 3.4 inches
    Please check attached photo.
    Thank you.

  • Question : WarrantySep 12, 2018

    Hello, does it come with International Warranty?

    Answer : [Re] Warranty

    Hi, It has 1 year Korea warranty.
    Return and resending cost is not included in warranty.
    However, the DOA(dead on Arrival) or defective item as on delivery time, covers by seller.
    Thank you.

ACCU CHEK Active 300 Sheets Test Strips Diabetic Blood Glucose Medical Check - Expiration : 02/2020
ACCU CHEK Active 300 Sheets Test Strips Diabetic Blood Glucose Medical Check - Expiration : 02/2020
Item Q&A
  • Question : Inquiry from exq****Mar 12, 2019

  • Question : Inquiry for the item from yon****Nov 07, 2018

    whats your current expiry?

    Answer : [Re] Inquiry for the item from yon****

    Hi, Now, Expiration : 11/2019.
    Thank you.

  • Question : ACCU CHEK Active 300Jan 11, 2018

    hi,just to confirm that the expiry date is as stated or different ?how long it take for shipment to SG?

    Answer : [Re] ACCU CHEK Active 300

    Hi, Now the expiry date of this items is 04/2019 or Later.
    And the shipping time will take about 4~8 business days.
    Thank you.

    Question : [Re] ACCU CHEK Active 300

    ok.just need to know how many day will be shipped after payment made?

    Answer : [Re] ACCU CHEK Active 300

    Hi, the shipping time will take about 4~8 business days.
    Thank you.

New Mini Digital display Pocket Gem Weigh Scale Balance Kitchen Jewelry
New Mini Digital display Pocket Gem Weigh Scale Balance Kitchen Jewelry
Item Q&A
Philips Lumea BRI861 Essential IPL Hair Removal System For Face  Body
Philips Lumea BRI861 Essential IPL Hair Removal System For Face Body
Item Q&A
  • Question : Inquiry for the item from che****Mar 03, 2019

    What is the warranty like?

    Answer : [Re] Inquiry for the item from che****

    Hi, Thank you for your message.
    This model officially comes with 2 years global warranty. In case of faulty, you will have to send it back. Once confirmed we will replace it. Return Postage needs to be paid by the buyer outside 30 days of purchase. Physical damage is not covered under warranty.
    Kind Regards,

Brand New Philips Lumea Essential IPL BRI863/00 For Face  Body Hair Removal
Brand New Philips Lumea Essential IPL BRI863/00 For Face Body Hair Removal
Item Q&A
  • Question : Inquiry for the item from che****Mar 03, 2019

    What is the warranty like?

    Answer : [Re] Inquiry for the item from che****

    Hi, Thank you for your message.
    This model officially comes with 2 years global warranty. In case of faulty, you will have to send it back. Once confirmed we will replace it. Return Postage needs to be paid by the buyer outside 30 days of purchase. Physical damage is not covered under warranty.
    Kind Regards,

NEWEST Philips Lumea Essential SC1985 IPL Body Face  Bikini + Pouch
NEWEST Philips Lumea Essential SC1985 IPL Body Face Bikini + Pouch
Item Q&A
  • Question : Inquiry for the item from che****Mar 03, 2019

    What is the warranty like?

    Answer : [Re] Inquiry for the item from che****

    Hi, Thank you for your message.
    This model officially comes with 2 years global warranty. In case of faulty, you will have to send it back. Once confirmed we will replace it. Return Postage needs to be paid by the buyer outside 30 days of purchase. Physical damage is not covered under warranty.
    Kind Regards,

Genuine Philips Diamond Vision H1/H3/H4/H7/HB3/HB4 5000K Ultimate White Light
Genuine Philips Diamond Vision H1/H3/H4/H7/HB3/HB4 5000K Ultimate White Light
Item Q&A
  • Question : Inquiry for the item from cyd****Feb 26, 2019

    Hi. Does h7 produce bluish white light?

    Answer : [Re] Inquiry for the item from cyd****

    Hi, it's 5000K White.
    Please check attached photo.
    Thank you.

  • Question : Inquiry for the item from Imp****Dec 26, 2018

ACCU CHEK Performa 250 Sheets Test Strips for Performa Nano Combo Connect Expert
ACCU CHEK Performa 250 Sheets Test Strips for Performa Nano Combo Connect Expert
Item Q&A
  • Question : Inquiry for the item from yon****Feb 21, 2019

    hi,

    may i know the current expiry date

    Answer : [Re] Inquiry for the item from yon****

    Hi, it's 02/2020 or later.
    Thank you.

  • Question : ExpiryMar 17, 2018

    Hi, may i know the current batch expiry date?

    Answer : [Re] Expiry

    Hi, now it's Mar. 2019 or later.
    Thank you.

Genuine Sony MDR-E9LP Headphones Earphones
Genuine Sony MDR-E9LP Headphones Earphones
Item Q&A
  • Question : Inquiry for the item from smi****Feb 20, 2019

30X60 Zoom Mini Binoculars Telescope Folding Day Night Vision
30X60 Zoom Mini Binoculars Telescope Folding Day Night Vision
Item Q&A
  • Question : Inquiry for the item from lin****Feb 16, 2019

    May I know this product is made in Korea? What if I need 45 pieces by 22 Feb can you deliver in time and more discount?

    Answer : [Re] Inquiry for the item from lin****

    Hi, it's made in China and yes, no problem.
    But it cannot be shipped by 22 Feb, because the shipping time will take about 3~6 working days and we need 2 days handing time.
    Please check it.
    Thank you.

  • Question : Enquiry for BinocularsSep 29, 2016

    Hi there,

    I will like to order 40 binoculars, and I need it by 7th October. Can I know when is the latest I need to confirm this order? and Is there an express shipping option? If yes how much will it cost?
    Look forward to hear from you soonest!

    Regards,
    Yi Ling

    Answer : [Re] Enquiry for Binoculars

    Hi, we have in stock and the shipping time is fast 4~8 business days, you need not pay extra shipping fee for express shipping.
    But tomorrow is weekend and 3 th Oct. is the Foundation Day holiday.
    So, even if you order it now, we can send the item after 4th Oct.
    So, maybe, it's a little hard to arrived within 7th Oct.
    Thank you.

  • Question : Self collection issueAug 10, 2015

    Hi,

    If i purchase 2 from you.
    Can i self collect from your shop?

    As i needed urgently.
    Prefer after payment and self collection the next day.

    Please contact me asap at 96585402.

    Best Regards,

    Goh Meng Kee

    Answer : [Re] Self collection issue

    Hi, sorry but not because it's stock in Korea.
    The shipping time will take about 5~8 days.
    Thank you.

  • Question : item paidJun 17, 2014

    so can i still get my item? i also send u the receipt already.

    Answer : [Re] item paid

    I cannot check your order, because your all pervious order is cancelled.
    Thank you.

    Question : [Re] item paid

    I only ordered the binoculars

    Answer : [Re] item paid

    Please inform me your order number,
    I will check it.

    Question : [Re] item paid

    88408366

    Answer : [Re] item paid

    Hi, the status of your order is pending.
    Please check attached photo.
    If still not paid, please inform to qoo10 manager.
    They will help you.
    Thank you.

    Question : [Re] item paid

    Hi. If i cant get my item. Can i get a refund? It has already been a week!

    Answer : [Re] item paid

    Hi, the status of our payment is canceled.
    So, there is no money to refund.
    Please send message to qoo10 menager.
    They will help you.
    Thank you.

  • Question : DeliveryMay 09, 2014

    Do you have a shop in Singapore where I can pick up the bino?

    Answer : [Re] Delivery

    Hi, we have in stock in Korea.
    But the shipping time is a little fast, about 1 weeks.
    Thank you.