W Digital Market
W Digital Market
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Item Question & Answer
Ready Stocks-Pick Up Now-XIAOMI MIPAD 4/Tablet/WIFI/LTE/
Ready Stocks-Pick Up Now-XIAOMI MIPAD 4/Tablet/WIFI/LTE/
Item Q&A
  • Question : Inquiry for the item from cal****Oct 18, 2018

  • Question : Inquiry for the item from joy****Oct 17, 2018

    Got stock for gold color, 8", wifi version. 64gb in sealed set

    Answer : [Re] Inquiry for the item from joy****

    Jus recalled i checked w u bf n u said left 32gb, then why e selection for gold still available?

  • Question : Official ReceiptOct 17, 2018

    Is there an official receipt provided with the item delivered? Why self collect is more expensive @$220?

    Answer : [Re] Official Receipt

    Hi buyer

    Item bought through qoo10 will not have any official receipt only item bought directly from us will have official receipt

    Question : [Re] Official Receipt

    Can we buy directly at your shop? Will be also at $199

    Answer : [Re] Official Receipt

    Can come down tomorrow afternoon i.e. 18 Oct 2018 after 2pm

  • Question : order deliveryOct 16, 2018

    Hi, I put order last Thursday. The status is shipping requested till now. When will you be able to deliver?

    Answer : [Re] order delivery

    Hi buyer

    Next week

  • Question : MicroSD card expansionOct 16, 2018

    Hi,

    Does the 32 GB MI PAD have the microsd card expansion ?

    thank you.

    Answer : [Re] MicroSD card expansion

    Hi buyer

    No

+View all Notice, FAQ, Q&A >>
Authentic Apple AirPods **Singapore Direct Apple  1 Year Warranty** // use your coupon here
Authentic Apple AirPods **Singapore Direct Apple 1 Year Warranty** // use your coupon here
Item Q&A
  • Question : Inquiry related delivery from nas****Oct 17, 2018

  • Question : Shipping updates?Oct 09, 2018

    Hi Seller, when will my order be shipped? been 4 days since i placed my order.

    Answer : [Re] Shipping updates?

    Hi buyer

    You should receive it by friday

    Question : [Re] Shipping updates?

    Meaning it was shipped? On my side it still shows shipping requested.

    Answer : [Re] Shipping updates?

    Meaning it was shipped? On my side it still shows shipping requested.

    Question : [Re] Shipping updates?

    Hi buyer

    We are getting Qxpress to update their system

    Answer : [Re] Shipping updates?

    Okay i will wait for it to update. As of today, there is still no sign for it.

    Question : [Re] Shipping updates?

    Seller, kindly advise how I can track this item, its been 8 days since I paid, there is no tracking updates, no one is here yet. This is worrying for a paying customer.

    Answer : [Re] Shipping updates?

    Hi buyer

    Friday shipped out

    Question : [Re] Shipping updates?

    Hi seller, I am unable to register the warrenty. Can you advise the product purchase date for validation?

    Answer : [Re] Shipping updates?

    Hi buyer

    Your warranty have already been registered

  • Question : Been Trying to Contact Seller for a couple of days but Office Contact Unable to call throughOct 15, 2018

    Been trying to contact the office number provided by the Seller but cant seem to call through to the number. Been trying the number for close to a week everyday. Starting to get worried

    Answer : [Re] Been Trying to Contact Seller for a couple of days but Office Contact Unable to call through

    Please include a number that is contactable for the buyers. I called within the operating hours and still its unavailable

    Question : [Re] Been Trying to Contact Seller for a couple of days but Office Contact Unable to call through

    Hi buyer

    Sorry Our office number is temporary down please call 8588-5692 this number instead

  • Question : WHEN ARE YOU SHIPPING?Oct 12, 2018

    Seller, kindly advise how I can track this item, its been 8 days since I paid, there is no tracking updates, no one is here yet. This is worrying for a paying customer.


    Please dont intentionally IGNORE my messages.
    Be more responsible.

    Answer : [Re] WHEN ARE YOU SHIPPING?

    Hi buyer

    You can use it to track after tomorrow as Qxpress is still updating the system SGP137937823

    Question : [Re] WHEN ARE YOU SHIPPING?

    So when is it arriving? You said Friday no?

    Answer : [Re] WHEN ARE YOU SHIPPING?

    Hi buyer

    Friday shipped out

    Question : [Re] WHEN ARE YOU SHIPPING?

    I will appreciate if you be clearer with your messages. Our previous chat you said received by Friday. Now it became shipped by friday.

    If more transparency was communicated to the buyers, I believe you will not receive messages of people rushing you an update.

    Or even at least allow the scheduled shipping to be accurate and not 4 days late.

    Answer : [Re] WHEN ARE YOU SHIPPING?

    Hi buyer

    Item delivered

  • Question : Delivery statusOct 12, 2018

    Hi Seller,

    Can you check the shipping status?

    I ordered on 2nd October, but hasn't received yet.

    Last Monday you informed me that it will be delivered by today.

    But till now there is no update.

    Please advise.

    Answer : [Re] Delivery status

    Hi buyer

    Qxpress will send it to you on monday

+View all Notice, FAQ, Q&A >>
iPhone 6/6Plus/ 4.7/5.5 inch / 16/64/128GB/ With Touch ID Full Set / Condition:9/10 30 Days Warranty
iPhone 6/6Plus/ 4.7/5.5 inch / 16/64/128GB/ With Touch ID Full Set / Condition:9/10 30 Days Warranty
Item Q&A
  • Question : when can get?Oct 12, 2018

    hi can i check when i will able to get my phone? Need urgently.

    Answer : [Re] when can get?

    HI buyer

    Next week

    Question : [Re] when can get?

    WHAT TIME ARE YOU SENDING TODAY?

  • Question : Inquiry for the item from der****Oct 16, 2018

    1. Is the LCD screen/ glass original? ( non original LCD screen/glass is not as clear as original)
    2. Is Touch ID working fine?

    Answer : [Re] Inquiry for the item from der****

    3. Full set - is earpiece/ charger/cable original?

  • Question : Inquiry for the item from yon****Oct 15, 2018

    Possible for me to take a look before i buy On the spot?

    Answer : [Re] Inquiry for the item from yon****

    Hi buyer

    Yes you can come to our office and have alook

    Question : [Re] Inquiry for the item from yon****

    May i have the address?

    Answer : [Re] Inquiry for the item from yon****

    HI buyer

    Blk 3027 Ubi Road One #04-126 Singapore 408720

  • Question : Inquiry for the item from tan****Oct 15, 2018

    New or refurbished?

    Answer : [Re] Inquiry for the item from tan****

    Hi buyer

    refurbished

  • Question : iphone serviceOct 13, 2018

    hi does your shop include removal of camera service?

    Answer : [Re] iphone service

    Hi buyer

    No we do not provide this service

+View all Notice, FAQ, Q&A >>
Ready Stocks Original MI BAND 3 Global Version Sports Smart Wristband Bracelet Heart Rate Fitness
Ready Stocks Original MI BAND 3 Global Version Sports Smart Wristband Bracelet Heart Rate Fitness
Item Q&A
  • Question : Inquiry for the item from ury****Oct 17, 2018

    Anymore stock? I would like to get 2 units.

    Answer : [Re] Inquiry for the item from ury****

    HI buyer

    Stock will arrive tomorrow

  • Question : Inquiry for the item from raf****Oct 17, 2018

  • Question : Inquiry for the item from jw.****Oct 14, 2018

  • Question : Inquiry for the item from ire****Oct 05, 2018

    Is the band 3 strap got lock feature which prevent it to become loose & dropout easily?

    Answer : [Re] Inquiry for the item from ire****

    Hi buyer

    Sorry it does not

  • Question : Inquiry related delivery from bry****Oct 05, 2018

    If I order today, when can receive? Thanks.

    Answer : [Re] Inquiry related delivery from bry****

    Hi buyer

    it will take 2-3 working day to shipped

+View all Notice, FAQ, Q&A >>
Oneplus 6 | 64GB / 128GB / 256GB | Lowest Price | Local Seller | Fastest Delivery | Free Shipping
Oneplus 6 | 64GB / 128GB / 256GB | Lowest Price | Local Seller | Fastest Delivery | Free Shipping
Item Q&A
  • Question : Inquiry for the item from tan****Oct 16, 2018

  • Question : Inquiry related delivery from tan****Oct 16, 2018

  • Question : Inquiry for the item from rev****Sep 23, 2018

    Hi, when will stock for midnight black 64GB come in?

    Answer : [Re] Inquiry for the item from rev****

    Hi buyer

    It will take awhile before the stock arrive

  • Question : Inquiry for the item from lou****Sep 18, 2018

    64GB black, you have existing stock?

    Answer : [Re] Inquiry for the item from lou****

    Hi buyer

    Sorry all our current stock have already been reserve you will have to wait for the next batch

Xiaomi TS Polarized Light Sunglasses
Xiaomi TS Polarized Light Sunglasses
Item Q&A
  • Question : Tracking of ItemOct 04, 2018

    My order number is 121735835. Based on the tracking number given, there is no information. Has the item been shipped out yet?

    Answer : [Re] Tracking of Item

    Hi buyer

    We will get the courier to update the tracking

    Question : [Re] Tracking of Item

    Hi, the sunglasses that I received is not the same one which I ordered. I had attached the picture of the sunglasses which I had received. The model and shape is different from the aviator style shown on your page.

    Answer : [Re] Tracking of Item

    Hi buyer

    This is the one from xiaomi

    Question : [Re] Tracking of Item

    I know that the one you sent is from Xiaomi, however Xiaomi has several models of sunglasses, and you sent the wrong model to me.

    The model which i want and which is also shown on your page is this one, "youpin dot mi dot com/detail?gid=102748"

    The one you sent instead is this one, "youpin dot mi dot com/detail?gid=102132"

    Answer : [Re] Tracking of Item

    was unable to enter url. replace "dot" with "." to see the webpage.

Xiaomi 90 Suitcase 20 Inch (White/Grey/Blue/Black)
Xiaomi 90 Suitcase 20 Inch (White/Grey/Blue/Black)
Item Q&A
  • Question : Dustcover bagAug 25, 2018

    Does the 20 inch luggage come with free dustcover bag? Thanks

    Answer : [Re] Dustcover bag

    hi buyer,

    yes that's original set included

    Question : [Re] Dustcover bag

    Thank u. Have placed an order yest

    Answer : [Re] Dustcover bag

    Hi, I’ve received the luggage but there’s no dust cover inside. Can you check? Thanks

    Question : [Re] Dustcover bag

    Im referring to the dust cover shown in the product page. See attached pic

    Answer : [Re] Dustcover bag

    Hi buyer

    Can you send us the image of the luggage

    Question : [Re] Dustcover bag

    See attached

    Answer : [Re] Dustcover bag

    Hi, any updates on this?

    Question : [Re] Dustcover bag

    hi buyer,

    before you open the packing box, did you unseal the box? dustcover was in side the packing box, like paper matirial

    Answer : [Re] Dustcover bag

    Are u refering to the attached pic? This is the only thing inside the packing box other than the luggage. This is just a plastic packaging, and not the dust cover shown in the product page.

    Question : [Re] Dustcover bag

    Hi buyer

    We will send you a replacement dustcover

    Answer : [Re] Dustcover bag

    ok thanks. Will wait for it

    Question : [Re] Dustcover bag

    Hi buyer

    We will update you once it is send out

    Answer : [Re] Dustcover bag

    Has the cover been sent out?

    Question : [Re] Dustcover bag

    Hi buyer

    The dust cover will only arrive next week

    Answer : [Re] Dustcover bag

    Hi, has the dust cover been mailed? I still haven’t received till now

    Question : [Re] Dustcover bag

    Hi buyer

    Nope the dustcover haven arrive

    Answer : [Re] Dustcover bag

    Any ETA? Its been more than a mth

  • Question : Inquiry for the item from Kit****Aug 09, 2018

    Hi its this original?

    Answer : [Re] Inquiry for the item from Kit****

    Hi buyer

    Yes it is original

  • Question : Collection LocationAug 06, 2018

    Dear W Digital,

    I'll be intending to make a purcahse and require the luggage for a trip this Fri.

    May I come down to the office to view the luggage quality and colours before making a purchase? can I make purchase there?
    (Intending to buy 2 colours)

    How does your store coupon work? Can I use it there as well?

    Answer : [Re] Collection Location

    Hi buyer

    Sorry the store coupon only available for use in qoo10 i will suggest you place an order on qoo10 so that you can use the coupon and do a self collection here

    Question : [Re] Collection Location

    I tried to place an order but the coupon doesn't work

    Where is the store location?

    Answer : [Re] Collection Location

    Hi, please let me know so I can make a trip down, really want the luggage before Fri

    Question : [Re] Collection Location

    Hi buyer

    Sorry but the coupon is only for iphone

READY to COLLEET Xiaomi Mi Max 3 Max3|4GB RAM 64GB ROM|Snapdragon 636 Octa Core|6.9 Full Screen|
READY to COLLEET Xiaomi Mi Max 3 Max3|4GB RAM 64GB ROM|Snapdragon 636 Octa Core|6.9 Full Screen|
Item Q&A
  • Question : CollectionOct 15, 2018

  • Question : 关于商品lwg****会员的咨询。Oct 13, 2018

    Hi,
    If I want to seal set can order from China?
    Tks n rgds

    Answer : [Re] 关于商品lwg****会员的咨询。

    Hi buyer

    Sorry we don't have sealed set here

  • Question : Inquiry for the item from pra****Oct 12, 2018

    Hello, will I be able to collect this item tomorrow? Can this phone (6GB Ram + 128GB) be able to receive Over the Air Updates (OTA)?

    I am worried a flashed rom giving me problems in the future. Is this the official global rom?

    Answer : [Re] Inquiry for the item from pra****

    Hi buyer

    128GB only Gold is available for collection and our office is not open on saturday

  • Question : Mi Max 3 6/128GBOct 11, 2018

    Hello Seller,

    I am keen to buy the MI Max 3 6GB Ram + 128 GB. Please kindly answer the following questions:

    1. Is this the official Global ROM?
    2. I would like to receive future OTA updates. Please kindly advise if this will be possible?

    Thank you

    Answer : [Re] Mi Max 3 6/128GB

    Hi buyer

    Yes it is global ROM
    What do you mean by ota updates?

  • Question : Inquiry for the item from ray****Oct 11, 2018

    Hi is the 64 gb version global or China rom

    Answer : [Re] Inquiry for the item from ray****

    Hi buyer

    Global Rom

+View all Notice, FAQ, Q&A >>
ZTE F327s★Senior Citizen Phone! User-Friendly! COMES w WARRANTY!
ZTE F327s★Senior Citizen Phone! User-Friendly! COMES w WARRANTY!
Item Q&A
  • Question : Inquiry for the item from hox****Oct 12, 2018

    hi seller,

    are all the models refurbished sets? if no what are the models that are new? thanks

    Answer : [Re] Inquiry for the item from hox****

    Hi buyer

    All refurbished set

  • Question : Inquiry for the item from hox****Oct 12, 2018

    hi seller,

    are all the models refurbished sets? if no what are the models that are new? thanks

    Answer : [Re] Inquiry for the item from hox****

    Hi buyer

    All refurbished set

  • Question : Inquiry for the item from beb****Oct 10, 2018

    Hi,
    Is the nokia E51 a refurbished or brand new set? If after purchase and it is not working? Can I refund or exchange?

    Thanks.

    Answer : [Re] Inquiry for the item from beb****

    Hi buyer

    Yes if it stop working within 1 month we will do an exchange or refund for you

    Question : [Re] Inquiry for the item from beb****

    Ok. Noted. So it is a refurbished set??

    Answer : [Re] Inquiry for the item from beb****

    Hi buyer

    Yes it is refurbished set

  • Question : Inquiry for the item from yje****Oct 09, 2018

    Can this HP ne used in Singapore, using prepaid cards?

    Answer : [Re] Inquiry for the item from yje****

    Hi buyer

    Yes

  • Question : Inquiry from kep****Oct 04, 2018

    Hi seller, I am interested in the Nokia 6210 classic but prefer to collect from store. Where is your location please?

    Answer : [Re] Inquiry from kep****

    Hi buyer

    Sorry item is not available for store pickup

+View all Notice, FAQ, Q&A >>
Xiaomi MITU Robot Builder
Xiaomi MITU Robot Builder
Item Q&A
Xiaomi Yeelight Intelligent LED Ceiling Lamp/Night Light / APP Control/ children vision
Xiaomi Yeelight Intelligent LED Ceiling Lamp/Night Light / APP Control/ children vision
Item Q&A
  • Question : InstallationOct 10, 2018

    Hi Seller,
    I am keen t get this ceiling light, however though you mentioned easy to install, what does that mean.
    Do I need to have it connect to power point, drill a hole in ceiling to mount attachment or simply stick it on ceiling?
    It runs on battery or electricity?
    Thanks for your attention,
    TT

    Answer : [Re] Installation

    Hi buyer

    It runs on electricity

  • Question : BEWARE OF SELLER! PAID BUT NO DELIVERY AFTER CLOSE TO 1 MONTH!!Feb 26, 2018

    BEWARE OF SELLER! PAID BUT NO DELIVERY AFTER CLOSE TO 1 MONTH!!

    Issue same as those faced by many other buyers. Apple watch 2 bought on 7 Feb, up till today, it has not been shipped out. Very poor communication with seller, they sent a template reply many days later which said it will be sent out by 20 Feb but a week later and it is still not sent out.

    Those thinking of buying from them, beware. You might not receive your item. I don't even know if I will ever receive my item.

    Answer : [Re] BEWARE OF SELLER! PAID BUT NO DELIVERY AFTER CLOSE TO 1 MONTH!!

    Dear Buyer.

    Regards of the repair issue or replacement please visite our office for the claim under the warranty period.

    Regards of the shipping, item will be ship on the next 2 days of the order received, unless if that's any cancellation.

  • Question : where my order itemsDec 20, 2017

    already coming 4 weeks never receive any my order item ?

    Pls help to checks .............................................................................................

    Answer : [Re] where my order items

    Hi buyer,

    the item was on delivery now, you can track the shipment via the tracking number. if you wish to priocess with the refund, need to wait for the item to be send and send back us for the refund.

    warmest regards,

  • Question : When can I receive my Item?Dec 10, 2017

    It shipped on 30 Nov, not arrived yet now on 10 Dec...

    Answer : [Re] When can I receive my Item?

    dear buyer,

    item was on the delivery as you can check the stated, and we cant help you to cancel the item. or change the shippinng location as the item was already on delivery

    thank you

[SUPER SALE!] ONAN KOREA LUMENA N9-FAN Wireless STAND / Circulator READY STOCK LIMITED STOCKS
[SUPER SALE!] ONAN KOREA LUMENA N9-FAN Wireless STAND / Circulator READY STOCK LIMITED STOCKS
Item Q&A
  • Question : How to know if the fan is fully charged?Oct 07, 2018

    Hi there's no charging indicator and how would I know when it is fully charged?

    Answer : [Re] How to know if the fan is fully charged?

    Hi buyer

    Just charge for 4 hour and you can remove it

  • Question : Inquiry for the item from Won****Oct 05, 2018

    How to know the Fan is fully charge as there is no light indicator?

    Answer : [Re] Inquiry for the item from Won****

    Hi buyer

    Just charge for 4 hour

  • Question : Inquiry related delivery from yeo****Oct 03, 2018

    Hi seller, I called you this morning and you said to come after 2pm. I was at your place waiting for you from about 3pm to 5pm. 3 other people were also there waiting for you, but left after a while. At the very least you could have left a note to say whether you are returning to office or not. Please send my order via Qxpress (free), as I don't want to have this bad experience again.

    Answer : [Re] Inquiry related delivery from yeo****

    Hi buyer

    we are unable to arrange Qxpress delivery for you as your order is on store pickup if you want you cancelled your order and replace it under qxpress

    Question : [Re] Inquiry related delivery from yeo****

    Hi seller,
    I would rather not cancel the order. Can you give me a time to collect tomorrow? Morning?
    Tks.

    Answer : [Re] Inquiry related delivery from yeo****

    Hi buyer

    Can you let me know the exact timing you want to come so that i can make arrangement

    Question : [Re] Inquiry related delivery from yeo****

    Hi seller,
    I followed your advice.
    Cancelled this order and made a new order with Qxpress delivery.
    Tks.

    Answer : [Re] Inquiry related delivery from yeo****

    HI buyer

    Ok Noted

  • Question : Inquiry for the item from ani****Oct 04, 2018

    Hi seller, something wrong with the listing, I’m unable to make an order.

    Answer : [Re] Inquiry for the item from ani****

    HI buyer

    We have resolved the problem can you check if you are able to make an order

  • Question : How to take out rechargeable battery 4000mAh?Oct 03, 2018

    You mention this device work with no battery, direct USB power.
    1) How to take out the rechargeable battery 4000mAh? Detail instructions
    2) How to replace new eprechargeable battery 4000mAh? Detail instructions

    1year local In-house warranty?

    Thanks.

    Answer : [Re] How to take out rechargeable battery 4000mAh?

    hi buyer,


    that's build in batteries, why you need to take out?just like iphone is build in batteries

+View all Notice, FAQ, Q&A >>
Xiaomi Mi Urban Backpack (Black)
Xiaomi Mi Urban Backpack (Black)
Item Q&A
  • Question : Inquiry for the item from cin****Oct 03, 2018

    Hi, what’s the weight of the bag?

    Answer : [Re] Inquiry for the item from cin****

    Hi buyer

    0.5kg

  • Question : 关于运送bin****会员的咨询。Jul 02, 2018

    现货吗?

    Answer : [Re] 关于运送bin****会员的咨询。

    is it in stock?

    Question : [Re] 关于运送bin****会员的咨询。

    hi buyer,

    we have the stocks

LDNIO 10A Power Charger Strip 3 Socket 6 USB Universal Socket
LDNIO 10A Power Charger Strip 3 Socket 6 USB Universal Socket
Item Q&A
  • Question : Inquiry for the item from kai****Sep 29, 2018

    Is this power socket with Safety Mark? Just to confirm...

    Answer : [Re] Inquiry for the item from kai****

    hi buyer,

    yes

  • Question : Inquiry for the item from Chr****Jan 25, 2018

    How Long is the power socket for 3662?

    Answer : [Re] Inquiry for the item from Chr****

    hi buyer,

    is about 1m

  • Question : Inquiry related cancel and refund from cav****Jan 13, 2018

    Order made 2 months back and 2 sets of LDNIO 3662 on tracking no SGP124558777 were not delivered. Only received 1 x 3661 model.
    It would like to get a refund on these undelivered items.
    Thanks.

    Answer : [Re] Inquiry related cancel and refund from cav****

    hi buyer,

    your order number? how come you only let us know after 2 month?

    Question : [Re] Inquiry related cancel and refund from cav****

    Order no: 115394693
    Why now? I was patient? Wanted to give you more time?

    Answer : [Re] Inquiry related cancel and refund from cav****

    Hi buyer,

    exchange/return/refund/repair pls visit singapore office

    Shipping please check with Qexpress of where is your parcel via the tracking

  • Question : Ref No 238518335Dec 30, 2017

    The USB ports spoiled on the second day of using. Very disappointed. Can I do an exchange? All the 4 x USB ports cannot charge. Please let me know. Thanks,

    Answer : [Re] Ref No 238518335

    your order number ?

    Question : [Re] Ref No 238518335

    238518335

    Answer : [Re] Ref No 238518335

    Order no : 238518335. 30 Nov 2017

    Question : [Re] Ref No 238518335

    Hi buyer,

    missing item kindly email to gracieux.wpteltd@gmail.com

    Missing parcles pls call local office hotline 6909-0779

    Delay of delivery kindly wait for the item to be update


    Thanks

    Answer : [Re] Ref No 238518335

    Hello, but my case is faulty item. Who or which number should i call?

    Question : [Re] Ref No 238518335

    hi buyer,

    what's the case, can you take photo and show me?

    Answer : [Re] Ref No 238518335

    The USB ports cannot charge

    Question : [Re] Ref No 238518335

    The USB ports all cannot charge

    Answer : [Re] Ref No 238518335

    Hi, how is it? Can I do a exchange?

    Question : [Re] Ref No 238518335

    Hello Boss, How? Can I do a 1 to 1 exchange?

    Answer : [Re] Ref No 238518335

    hi buyer,

    which model? exchange you can visit our singapore office

    Question : [Re] Ref No 238518335

    SK3662. I can bring to your Singapore office to exchange. Please provide address and contact. Thanks

    Answer : [Re] Ref No 238518335

    Dear Buyer,

    You can visit our singapore office to REPAIR your phone ONLY singapore location: superior industrial building,no 51 lorong 17 #06-01 S(388571) From Mon-Fri 2-6pm ONLY, exclude PH office hotline is available from afternoon 2-6pm only @ 65- 6909-0779

    For any Services Repair/ Return/Refund you can CHOOSE either visiting or post back the items attention to Ms. Grace

    Warmest Regards,

    Question : [Re] Ref No 238518335

    What do you mean by repair phone only? I am exchanging the power socket. Can I go and exchange the socket model SK3662?

    Answer : [Re] Ref No 238518335

    hi buyer,

    pls viist the singapore office they will help you with this

    Question : [Re] Ref No 238518335

    I have already made the exchange. Thanks.

    Answer : [Re] Ref No 238518335

    thanks

  • Question : Non-receipt for 1 itemJan 01, 2018

    Hi,

    I ordered 3 things from you last week.
    2 x SK3661 power socket (order no. 240834024)
    1 x SK3662 power socket (order no. 240834025)

    As mentioned, i only received 2 x SK3661 and have filed for a non-receipt claim for the 1 x SK3661.

    I was unable to add the order number in the inquiry so have decided to chat with you here instead.

    Thanks.

    Please help to deliver the remaining item.

    Answer : [Re] Non-receipt for 1 item

    hi buyer,

    for the non-claim receipt we will do the re-send

    thanks

+View all Notice, FAQ, Q&A >>
Official Apple Refurbished Set - with Apple Warranty Direct IPad Pro 12.90-inch WIFI+ Cellular
Official Apple Refurbished Set - with Apple Warranty Direct IPad Pro 12.90-inch WIFI+ Cellular
Item Q&A
  • Question : Inquiry for the item from muh****Sep 29, 2018

  • Question : Inquiry for the item from edt****Sep 28, 2018

    Is this Gen 1 or Gen 2? What year is this item? Warranty with Apple?

    Answer : [Re] Inquiry for the item from edt****

    hi buyer,

    gen1 balance warranty is with apple direct

  • Question : CouponSep 21, 2018

    How to get the coupon as stated in the ad? In my cart appear as 1000sgd, but it the ad is 818

    Answer : [Re] Coupon

    hi buyer,

    you need to wait for the month end super sale

  • Question : Inquiry for the item from chi****Jul 31, 2018

    May I know whether this is 2nd generation?

    Answer : [Re] Inquiry for the item from chi****

    Hi buyer

    This is the 2015 ver

  • Question : promoJul 10, 2018

    where's the $999 promo? thought was still going on, didnt see the timer... =(

    Answer : [Re] promo

    Hi buyer

    Currently there is no promotion for this item we will update you again when there is a promotion coming up

+View all Notice, FAQ, Q&A >>
Xiaomi Zi5 AA Rainbow Batteries (10 Pieces)
Xiaomi Zi5 AA Rainbow Batteries (10 Pieces)
Item Q&A
  • Question : QuantitySep 27, 2018

    Hi, for the 'Xiaomi Zi5 AA Rainbow Batteries (10 Pieces)', 10 pieces stated here means 10 AA batteries for S$10 or 10 packs of 10 AA batteries for S$10, which is correct? Regards

    Answer : [Re] Quantity

    Hi buyer

    $10 for 1 pack

    Question : [Re] Quantity

    Thanks

    Answer : [Re] Quantity

    Hi buyer

    Thank you for enquiring with us

Iphone 4s 16Gb/Black/White Refurbished Set As Good As Brand New! Best Price in Qoo10
Iphone 4s 16Gb/Black/White Refurbished Set As Good As Brand New! Best Price in Qoo10
Item Q&A
  • Question : Inquiry for the item from rut****Sep 26, 2018

    May I know what emoji app can download ?

    Answer : [Re] Inquiry for the item from rut****

    HI buyer

    Sorry but i do not understand your question

  • Question : Order 2x Black iPhoneSep 24, 2018

    Hi there,

    I have ordered 2x Black iPhone. However, until now, it is still shipping requested.

    Able to let me know when the stocks will be in and when will I get the phones?

    Thank you.

    Answer : [Re] Order 2x Black iPhone

    Hi buyer

    Item will be shipped within 2-3 working days

    Question : [Re] Order 2x Black iPhone

    Ok thank you. I realized you have other colours so i cancelled my order and placed a new one.

    Would it be possible to receive it by next Tuesday latest?

    Answer : [Re] Order 2x Black iPhone

    Hi buyer

    We try to shipped it out asap

    Question : [Re] Order 2x Black iPhone

    Thank you so much!

    Answer : [Re] Order 2x Black iPhone

    Hi buyer

    Item have already been delivered

  • Question : Order Yet to ReceiveSep 19, 2018

    HI Sir/ Mdm,

    Till date, I have yet to receive the stock. Please kindly advice on the status. Thank you.

    Answer : [Re] Order Yet to Receive

    Hi buyer

    We will contact the courier and get back to you

  • Question : Inquiry for the item from sun****Jun 27, 2018

    Received item but looks like Locked phone to a network. Not working

    Answer : [Re] Inquiry for the item from sun****

    hi buyer,

    can we have the picture of the lock item?

  • Question : Inquiry related delivery from win****Jun 25, 2018

    Hi seller,

    Where is your shop location?

    Answer : [Re] Inquiry related delivery from win****

    Dear Buyer,

    Singapore location: superior industrial building,no 51 lorong 17 #06-01 S(388571) From Mon-Fri 2-6pm ONLY, exclude PH office hotline is available from afternoon 2-6pm only @ 65- 6909-0779


    Warmest Regards,

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9.5 Condition New UK Spec G950U Samsung S8 | S Plus 4+64GB Smartphone mobile device
9.5 Condition New UK Spec G950U Samsung S8 | S Plus 4+64GB Smartphone mobile device
Item Q&A
  • Question : Inquiry for the item from neo****Sep 25, 2018

  • Question : receiptSep 11, 2018

    Hello, can i know where is the address for self collection, any contact number?
    also, can i check if Im able to obtain a receipt for the purchase?

    Answer : [Re] receipt

    Hi buyer

    This item is not available for self pickup

  • Question : S8 Specs & Collection MethodSep 08, 2018

    Hi Seller, this S8 is brand new, unused in original packaging with in box accessories, 4GB RAM & 64GB internal storage, SIM unlocked, software upgradeable? Please confirm. Can self collect? Thank you.

    Answer : [Re] S8 Specs & Collection Method

    hi buyer,

    9.5 new condition us sets meaning: second hand with 95% new condition

  • Question : Inquiry for the item from che****Sep 07, 2018

    Can you confirm exact model of s8 or s8plus? You state "UK spec G950U", but G950U is US spec, not UK spec. Please confirm exactly which version it is.

    US spec is Snapdragon processor and UK spec is exynos processor, not same.

    Thanks.

    Answer : [Re] Inquiry for the item from che****

    hi buyer,


    american spec

  • Question : Inquiry for the item from fai****Sep 07, 2018

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[Refurbished]Sony Xperia Z5/1 Month Shop Warranty/Multiple Colours 9.0 New Condition A+ Grade
[Refurbished]Sony Xperia Z5/1 Month Shop Warranty/Multiple Colours 9.0 New Condition A+ Grade
Item Q&A
  • Question : Inquiry for the item from ang****Sep 25, 2018

    wheres your shop

    Answer : [Re] Inquiry for the item from ang****

    Hi buyer

    Sorry store pickup is not available for this item

  • Question : Inquiry for the item from ang****Sep 25, 2018

    hi sony z5 what colour stock still available now

    Answer : [Re] Inquiry for the item from ang****

    possible to ship today?

    Question : [Re] Inquiry for the item from ang****

    Hi buyer

    Sorry we will take around 2-3 working day to process the order

  • Question : Inquiry for the item from Joj****Sep 17, 2018

    May i know if collections where is the locations?

    Answer : [Re] Inquiry for the item from Joj****

    Hi buyer

    Store pickup is only available for item that have store pickup as the shipping method

    Question : [Re] Inquiry for the item from Joj****

    One last thing is this brand new?

    Answer : [Re] Inquiry for the item from Joj****

    Hi buyer

    This is refurbished set

  • Question : AccessoriesSep 08, 2018

    Hi!
    Like to know what is included in the accessories (S$10). Thanks.

    Answer : [Re] Accessories

    hello friends,

    charges, earphone, package cable

  • Question : What is the content of the Box with accessories?Sep 03, 2018

    Hi, pls advise what is in the Box with accessories? Is this an export set?
    Thks & Best Regards

    Answer : [Re] What is the content of the Box with accessories?

    Hi buyer

    This is refurbished set

Apple ★BIG SALE ★ iPhone 5 Factory Unlocked 4G LTE Smartphone Refurbished
Apple ★BIG SALE ★ iPhone 5 Factory Unlocked 4G LTE Smartphone Refurbished
Item Q&A
  • Question : What iOS version does your refurbished iPhone 5 come with?Sep 22, 2018

    What iOS version does your refurbished iPhone 5 come with? Does your notice "IOS 11 for All Apple Phone Buyer" apply to Singapore buyers?

    Answer : [Re] What iOS version does your refurbished iPhone 5 come with?

    Do you mean to say that we SHOULD NOT upgrade the iOS even if the phone ships with a version older than 10.3.3, or else some functions will not work properly (eg 4G "totally cannot be used")?

    Question : [Re] What iOS version does your refurbished iPhone 5 come with?

    Hi buyer

    You can upgrade the version is just that it might run abit slower that all

  • Question : Damaged item, never answered yet.May 14, 2018

    I submitted inquiry 3 days ago, but it has never been answered yet.
    This below is what I wrote.

    I just figured out there are one big spot and another small spot on the back lens. I thought it was just kinda dirt so I tried to get rid of them, but it was not something removable. So I lifted the protection film out the lens part only to check but they were still there and this means it's not because of protection film. Camera was the only reason why I chose iPhone so I'd like to get replacement. Also, I cannot use 4G or LTE and internet speed is so slow. I'm sorry for bothering you.

    Untitled.png
    May 12, 2018
    I'm pretty sure it is not about its camera lens. It's getting bigger when I zoom it.

    Answer : [Re] Damaged item, never answered yet.

    hi buyer, 4G you need to enable, and camera have a spot? what's imei number for the devices?

    Question : [Re] Damaged item, never answered yet.

    okay I see. IMEI number for this is 01 343200 465219 4.

    Answer : [Re] Damaged item, never answered yet.

    Hi, I think I did the right set, but still not functioning. Is this right?

    Question : [Re] Damaged item, never answered yet.

    Hi, I think I did the right set, but still not functioning. Is this right?

    Answer : [Re] Damaged item, never answered yet.

    Hi Can you please reply, It's already friday. I'm still having difficulties with those problems and afraid it might take too long.

    Question : [Re] Damaged item, never answered yet.

    Dear Buyer,

    You can visit our singapore office to REPAIR your phone ONLY singapore location: superior industrial building,no 51 lorong 17 #06-01 S(388571) From Mon-Fri 2-6pm ONLY, exclude PH office hotline is available from afternoon 2-6pm only @ 65- 6909-0779

    For any Services Repair/ Return/Refund you can CHOOSE either visiting or post back the items attention to Ms. Grace

    Warmest Regards,

  • Question : Inquiry for the item from chi****Apr 27, 2018

  • Question : Inquiry for the item from ang****May 06, 2018

    Warranty how long? Thks.

    Answer : [Re] Inquiry for the item from ang****

    Hi buyer,

    you can track the shipment from the tracking system, if that's no valid update do send in another qpost or call qexpress to check the parcels, usually we will ship out the item after 2-3 busines day, if your order was over the friday or weekend, you will see the update on the next following week

    Question : [Re] Inquiry for the item from ang****

    warranty period???

    Answer : [Re] Inquiry for the item from ang****

    depends on how long you purchased

  • Question : Inquiry for the item from ron****May 04, 2018

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iPhone6 / 6Plus/  Unlocked 4G LTE Smartphone Refurbished [UK set] with Touch ID Full Box
iPhone6 / 6Plus/ Unlocked 4G LTE Smartphone Refurbished [UK set] with Touch ID Full Box
Item Q&A
  • Question : Inquiry for the item from Sus****Sep 22, 2018

  • Question : Inquiry for the item from ell****Jul 21, 2018

    Hi, is this Hong Kong set?

    Answer : [Re] Inquiry for the item from ell****

    Hi buyer

    Not it is china export set

  • Question : Phone unable to activateJul 11, 2018

  • Question : Inquiry for the item from ria****Jun 20, 2018

  • Question : Inquiry for the item from mac****May 11, 2018

    Hi, may I know do u issue official receipt for this? Do u have a shop? Able to pick up from shop?

    Answer : [Re] Inquiry for the item from mac****

    Hi buyer,

    for the warranty we will check from our system

    thanks

+View all Notice, FAQ, Q&A >>
APPLE IPAD AIR 2 64GB WIFI UK EXPORT SET
APPLE IPAD AIR 2 64GB WIFI UK EXPORT SET
Item Q&A
  • Question : Inquiry for the item from fer****Sep 22, 2018

    Hi,so this are refurbished sets?

    Answer : [Re] Inquiry for the item from fer****

    Hi buyer

    Yes it is refurbished set

  • Question : Inquiry for the item from kit****Jun 20, 2018

  • Question : New or Refurbished and Warranty by Apple?Jun 11, 2018

    Dear Seller

    I know this is a export set but is this a brand new or refurbished?

    If this is a Brand New is there a 1 year apple warranty?

    Hope to receive your reply soon. Thanks


    Regards,
    Alvin

    Answer : [Re] New or Refurbished and Warranty by Apple?

    hi buyer,

    it was direct from the exporter uk set, no apple warranty

Xiaomi MIJIA Induction Cooker
Xiaomi MIJIA Induction Cooker
Item Q&A
  • Question : Inquiry for the item from ww0****Sep 20, 2018

    Does this include the pot? If not, how much is pot? Can use other pot?

    Answer : [Re] Inquiry for the item from ww0****

    hi buyer,

    it doesnt come with the pot, you can use other pot

  • Question : PlugJul 17, 2018

Xiaomi Soocas X3 Sonic Electric Toothbrush (White)
Xiaomi Soocas X3 Sonic Electric Toothbrush (White)
Item Q&A
  • Question : Inquiry related delivery from ng_****Sep 04, 2018

    This is my 7th day since I order and third time I wrote in ..... Where is my order of toothbrush? Still has no delivery and it's on Q express delivery charge. ..Worst still no customer service response to email

    Answer : [Re] Inquiry related delivery from ng_****

    Hi buyer

    Your order is now in Singapore Custom they will proceed with delivery once it clear the custom

    Question : [Re] Inquiry related delivery from ng_****

    I am away overseas ....can u deliver to another address. I waited for aboyt two weeks and chase you but no response until a day or two ago. Pl send to 35 Barker Road to Nicholas Yap Tel : 96473890/62513340

    Answer : [Re] Inquiry related delivery from ng_****

    dear friend,

    i'm so sorry can you contact the local delivery, as we can change the address once the item was on delivery

    Shipping InformationDelivery company Tracking no. Sender Recipient Shipping Date
    Dex-i
    88841404223 W Digital Market Ng Eng Ch** Sep 05, 2018 19:54:00

    Tracking ResultsUpdate Date Status Location
    2018-09-09 17:33 Shipment Inbound Scanned SINGAPORE
    2018-09-09 04:00 Estimate Flight Arrival SINGAPORE
    2018-09-08 10:00 Customs Processing SINGAPORE
    2018-09-06 12:00 Intransit to Destination CHINA
    2018-09-06 09:00 Shipment Picked Up CHINA

    Question : [Re] Inquiry related delivery from ng_****

    Hey, until now I received no phone call for delivery and I am not in house (overseas and no one at home at all) and the post in my account says delivered. How can that be? This is suppose to be quick delivery and not normal post by postman. Please check otherwise I have to cancel and tell qoo10 I did not receive goods

    Answer : [Re] Inquiry related delivery from ng_****

    hi buyer,

    refer to the tracking below, as you saying that you did not receive the item? and the stated convert to delivered? if yes, we will get your signature and the airway bill from dex-i for your reference.

    Tracking Results
    Shipping InformationDelivery company Tracking no. Sender Recipient Shipping Date
    Dex-i
    88841404223 W Digital Market Ng Eng Ch** Sep 05, 2018 19:54:00

    Tracking ResultsUpdate Date Status Location
    2018-09-12 21:24 Shipment Delivered SINGAPORE
    2018-09-12 10:12 Shipment Out for Delivery SINGAPORE
    2018-09-11 10:02 Shipment Out for Delivery SINGAPORE

    Question : [Re] Inquiry related delivery from ng_****

    Have you check the divert note from your courier? I have not received product as mentioned earlier in my correspondence with you, I am away and there's no one in the apartment to receive. Otherwise I will have to file a claim with qoo10 to get my money back. I won't be back till 2 Oct.

    Answer : [Re] Inquiry related delivery from ng_****

    Have you check the divert note from your courier? I have not received product as mentioned earlier in my correspondence with you, I am away and there's no one in the apartment to receive. Otherwise I will have to file a claim with qoo10 to get my money back. I won't be back till 2 Oct.

    Question : [Re] Inquiry related delivery from ng_****

    Delivery note I mean

    Answer : [Re] Inquiry related delivery from ng_****

    Hi buyer

    We will check with the courier and get back to you

    Question : [Re] Inquiry related delivery from ng_****

    I want to inform you this morning I got my friend to drop by my apartment to see if delivery man has dumped it outside my apartment door. Yes he found the toothbrush package being placed outside my apartment door. I had no phone calls from the delivery company, from the two telephone numbers i gave when I ordered. Pl lodge complain with the courier company that they cannot just dump their deliveries without informing the customer.
    So everything is in order.

    Answer : [Re] Inquiry related delivery from ng_****

    Hi buyer

    Thank you for your feedback we will feedback it to the courier company

  • Question : Inquiry related delivery from ng_****Sep 03, 2018

    I have written in concerning my order which has not been shipped for a week. Till now supplier has not responded. Beware seller may not be relied upon.

    Answer : [Re] Inquiry related delivery from ng_****

    Hi buyer

    Item have already been shipped and it is on the way

iPhone 7/7Plus 8/8Plus 32/64/128/256GB local WarrantySmartphone refurbished US SET 9.5 new condition
iPhone 7/7Plus 8/8Plus 32/64/128/256GB local WarrantySmartphone refurbished US SET 9.5 new condition
Item Q&A
  • Question : Inquiry for the item from neh****Sep 19, 2018

    How much is the warranty ??

    Answer : [Re] Inquiry for the item from neh****

    Hi buyer

    Please refer to the listing

  • Question : Inquiry for the item from jin****Sep 15, 2018

    Do I need to pay GST on the item? Someone's the item is subject to additional 7% GST if from overseas.

    Answer : [Re] Inquiry for the item from jin****

    Hi buyer, seller will settle the GST

  • Question : Inquiry related delivery from ngc****Sep 14, 2018

    The shipping is not from Singapore is from HK if more than $400 we need to pay for GST?

    Answer : [Re] Inquiry related delivery from ngc****

    Hi buyer

    No you do not have to pay for GST

  • Question : Inquiry for the item from der****Sep 14, 2018

    May I know physical and functionality in terms of 10?

    Answer : [Re] Inquiry for the item from der****

    Hi buyer

    Sorry but i do not understand your question

  • Question : Inquiry for the item from fus****Sep 13, 2018

    Hi is this US set unlocked set?

    Answer : [Re] Inquiry for the item from fus****

    Hi buyer

    this is US export set

    Question : [Re] Inquiry for the item from fus****

    I know that, but what i meant was, is this set unlocked for use in singapore or other countries? Because normally US sets require unlock. Correct me if i am wrong

    Answer : [Re] Inquiry for the item from fus****

    Hi buyer

    Yes it is unlock and can be used in Singapore

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Xiaomi power bank 5000 mAh 2 [Silver]
Xiaomi power bank 5000 mAh 2 [Silver]
Item Q&A
  • Question : Inquiry for the item from dor****Sep 18, 2018

    This is original 100% authentic ?

    Warranty?

    Answer : [Re] Inquiry for the item from dor****

    Hi buyer

    Yes this is authentic

    Question : [Re] Inquiry for the item from dor****

    Warranty ?

    Answer : [Re] Inquiry for the item from dor****

    Hi buyer

    We cover Warranty for 7 days

  • Question : Inquiry for the item from siw****Jul 01, 2018

    What is the weight

    Answer : [Re] Inquiry for the item from siw****

    Hi buyer

    The weight is 156g

iPad Promo Refurbished Apple iPad 2 Wifi 16/32/64Gb 1 Month Warranty
iPad Promo Refurbished Apple iPad 2 Wifi 16/32/64Gb 1 Month Warranty
Item Q&A
  • Question : Payment methodsSep 17, 2018

  • Question : Bulk purchaseJun 04, 2018

    Dear Team,

    I am looking to buy 25 pieces for education school purposes. Do you have bulk pricing? My contact is 98280814.

    Answer : [Re] Bulk purchase

    noted ms grace will get in touch with you 85885692

Xiaomi Redmi Note 5 Pro High Edition 6GB/64GB * 4GB/64GB * 3GB/32GB | With Google Playstore |Export
Xiaomi Redmi Note 5 Pro High Edition 6GB/64GB * 4GB/64GB * 3GB/32GB | With Google Playstore |Export
Item Q&A
  • Question : office location and ex stockSep 07, 2018

    i am interested in the 3+32gb or the 4+64gb note 5 with the google play. do you have ex stock now?
    Where is your office location and operation hours ? if i order today, can i collect it tomorrow?

    Answer : [Re] office location and ex stock

    hi buyer,

    superior industrial building, no 51 geylang lorong 17 #06-01 S(388571) look for : Grace

  • Question : unable to use 32 dollars voucherAug 03, 2018

    Hello , i obtained the 32 dollars coupon but unable to use it on the Redmi note 5 , 32GB . Why ? (the condition says 200, the phone is already above 200)

    Answer : [Re] unable to use 32 dollars voucher

    Hi buyer

    The coupon is only available for Iphone

  • Question : Inquiry for the item from vpk****Jun 15, 2018

  • Question : 关于商品vpk****会员的咨询。Jun 12, 2018

    Received the phone on 22 may, order no 256313785. Now the phone can't turn on. Battery level remains depleted after hours of charging. Vant switch on even with usb connected to charger. Probably faulty battery.
    How do i return the phone for repair? Singapor
    e office

    Answer : [Re] 关于商品vpk****会员的咨询。

    hi buyer,

    we can have your order number?

  • Question : vpk****会员的咨询。Jun 09, 2018

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