Q&A board

Q & A Lists
Item Question & Answer
Acer ED242QR 23.6-Inch Full HD Curved Monitor
Acer ED242QR 23.6-Inch Full HD Curved Monitor
Item Q&A
  • Question : Inquiry for the item from 237****Apr 22, 2019

    dear seller,
    just wanted to verify that Acer ED242QR-WHITE does not have a DVI Input?
    Because the Acer ED242QR-Black seems to have it Or am I mistaken?
    as both is same model, but different color.
    Pls verify at your soonest as my Qoo10 Voucher is expiring by 23rd 23:59
    Thanks!!

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    The ED242QR White color that we carry does not have DVI port. It comes with VGA & HDMI (v1.4) port. The black color is another model.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from 237****

    Hi,
    Thanks for the prompt reply,
    pity there is no DVI on this, do like the color/size/curved though,
    anyways have just gotten my 2nd choice of KA271B from you
    order nos:294718541
    do like Acer monitor and have been using it for years
    Cheers!!
    Dominic

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    Thank you for your support on Acer Brand. We will process your order :)

    Thank you
    Acer Official Store

Microsoft Office Home and Student 2019 Win English
Microsoft Office Home and Student 2019 Win English
Item Q&A
  • Question : Inquiry for the item from joa****Apr 23, 2019

    Hi is this available stocks?

    Answer : [Re] Inquiry for the item from joa****

    Hi,

    We have ready stock for this.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 233****Mar 18, 2019

  • Question : Inquiry from 261****Jan 24, 2019

    hi friend:
    please plus my whatsapp +8615388033770

    Answer : [Re] Inquiry from 261****

    Hi Sir/Madam,

    Please drop a message here if you need any assistance.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry from 261****

    I am a software wholesaler, I can give you the best price.
    please plus my whatsapp +8615388033770 or my WeChat SpringTigei

    Answer : [Re] Inquiry from 261****

    Noted. we will pass to the relevant team. thank you

  • Question : Inquiry for the item from nan****May 28, 2018

    hi seller, is this a permanent license or one-year subscription?

    Answer : [Re] Inquiry for the item from nan****

    Hi,

    It is perpetual/permanent license.

    Thank you
    Acer Official Store

Predator Triton 500 PT515-51-70NC 15.6-Inch FHD IPS 144Hz E2E GeForce RTX™ 2060
Predator Triton 500 PT515-51-70NC 15.6-Inch FHD IPS 144Hz E2E GeForce RTX™ 2060
Item Q&A
  • Question : Inquiry for the item from 235****Apr 21, 2019

    Why it prompted I have applied the coupon but I didn't?

    Answer : [Re] Inquiry for the item from 235****

    Hi,

    Can you provide more details on this? Are you applying shop coupon or cart coupon?

    To apply the coupon, you will need collect the coupon and apply it when checkout.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from kel****Apr 19, 2019

    When will re-stock ?

    Answer : [Re] Inquiry for the item from kel****

    Hi,

    It is restocked.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from ell****Mar 16, 2019

    Hi, is this Triton 500 with RTX 2060 model also installed with Windows 10 Home and also comes with a charger?
    Also, what is the battery capacity? How many cell battery in how many watts?
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    It comes with Windows 10 Home and a charger. It is 84 Wh 5550 mAh 15.2 V 4-cell Li ion battery pack.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from ell****

    Hi, how many nits is the screen brightness? Some reviews say it is dim and some review say it is bright. ( I find that when screen too dim, i have difficulty reading online text and numbers on some website.). Thank you.

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    The screen brightness comes with 300 nits.

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from man****Mar 25, 2019

  • Question : Inquiry for the item from 240****Mar 15, 2019

    Hi,
    Do I have a local warranty or a global warranty for how long?
    Thanks.

    Answer : [Re] Inquiry for the item from 240****

    Hi,

    It comes with a 3 years carry-in local singapore warranty.

    Thank You
    Acer Official Store

[Online Exclusive] Acer Swift 3 SF314-54 Thin and Light Narrow Bezel Laptop
[Online Exclusive] Acer Swift 3 SF314-54 Thin and Light Narrow Bezel Laptop
Item Q&A
  • Question : Inquiry for the item from Lee****Apr 20, 2019

    Hello, when will this be restocked?

    Answer : [Re] Inquiry for the item from Lee****

    Hi,

    It is restocked. The blue color is out of stock, the pink and silver is available.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from xia****Mar 06, 2019

    Hi, does this come with Intel Optane Memory?

    Answer : [Re] Inquiry for the item from xia****

    Hi,

    This model does not have optane memory.
    You may consider on Swift 3 SF314-54-555Z with optane memory.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=618782035

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from stv****Mar 03, 2019

    Does this model support the 3G or 4G SIM card built in?

    Answer : [Re] Inquiry for the item from stv****

    Hi,

    This model does not support SIM card.

    You may consider Acer Swift 3 SF313-51-898D that comes with sim card slot.
    https://m.qoo10.sg/item/ACER-ACER-SWIFT-3-SF313-51-898D-13-3-INCH-FHD-IPS-WITH-INTEL-I7-PROCESSOR/642216314?__ar=Y

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from won****Feb 07, 2019

    Hi is it chargeable via the usb-c port?

    Answer : [Re] Inquiry for the item from won****

    Hi,

    The USB Type C port unable to support charging to the laptop. There will be DC-in jack for AC adaptor.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from mul****Jan 31, 2019

    Hi, if I purchased now, can it get it by tonight. Need it urgently. Thanks .

    Answer : [Re] Inquiry for the item from mul****

    Hi,

    If you purchase now before 10am, can get this Friday - Saturday.

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer KG271B 27” (16:9) Full HD Monitor with 240Hz Refresh Rate and 1ms High Response time (FreeSync)
Acer KG271B 27” (16:9) Full HD Monitor with 240Hz Refresh Rate and 1ms High Response time (FreeSync)
Item Q&A
  • Question : Inquiry from Par****Apr 18, 2019

    Would like to check warranty validity for this monitor. Had did a purchase before and displayport is currently having issue.

    Answer : [Re] Inquiry from Par****

    Hi,

    It comes with 3 Years On-Site Local Singapore Warranty.
    You can contact Acer Care 1800 8956299 to assist you on this.

    Alternatively, you can drop us your phone number and serial number for us to arrange our support team to contact you.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 241****Mar 09, 2019

    hi there can zotac 1060 6gb support up to 240hz?thx

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    Yes. It is able to support up to 240hz refresh rate.

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from pho****Aug 02, 2018

    do you have in stock? can deliver within 2days?

    Answer : [Re] Inquiry related delivery from pho****

    Hi,

    We have ready stock for this model. If you order today, we can deliver on Tuesday/Wednesday.

    Thank you
    Acer Official Store

  • Question : ship to malaysiaDec 22, 2017

    will KG271B ship to malaysia?

    Answer : [Re] ship to malaysia

    Hi,

    Currently we only ship to singapore.

    Thank you
    Acer Official Store

  • Question : this monitor XB271HUDec 13, 2017

    Hi , do you have this monitor ? Acer XB271HU ?

    thanks

    Answer : [Re] this monitor XB271HU

    Hi,

    Yes. Here's the link.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=533779288

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer Swift 3 Premium SF314-55G-523B 14-Inch Intel i5 with NVIDIA Graphics Laptop
Acer Swift 3 Premium SF314-55G-523B 14-Inch Intel i5 with NVIDIA Graphics Laptop
Item Q&A
  • Question : Inquiry for the item from and****Apr 18, 2019

  • Question : Inquiry for the item from ell****Apr 09, 2019

    Hi, is the HDMI port version 1.4 or 2.0 ?
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    Hi,its version 1,4.

    Question : [Re] Inquiry for the item from ell****

    Hi, what does "Two USB 3.0 ports with one featuring power-off USB charging" mean?
    When laptop is switched off, laptop can still charge another USB device (like a handphone or powerbank) connected to its USB 3.0 port?
    Or it means can charge the switched off laptop through its USB 3.0 port?
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    "Two USB 3.0 ports with one featuring power-off USB charging" means there is 1 USB port support when a laptop is switched off, the laptop can still charge another USB device (like a handphone) connected to its USB 3.0 port.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from ell****

    Hi, how many nits is the screen brightness?
    ( I find that when screen too dim, i have difficulty reading online text and numbers on some website.) Thank you.

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    The brightness of the laptop comes with 300 nits.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 241****Mar 12, 2019

    does it have backlit kb?

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    There is Backlit KB.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 241****Mar 12, 2019

    hi there, wats the weight for tis thx>?

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    It is 1.35KG.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 238****Feb 22, 2019

+View all Notice, FAQ, Q&A >>
Acer One 10 S1003-141N 2-in-1 Convertible Laptop
Acer One 10 S1003-141N 2-in-1 Convertible Laptop
Item Q&A
  • Question : Inquiry for the item from wrf****Apr 11, 2019

    I saw your add on option. There is home office for student... Does it mean the office installed in this laptop is for viewing only? Is it for editing?

    I mean do you have free office subscriptions 365 office and mcfee security for this laptop?

    Answer : [Re] Inquiry for the item from wrf****

    Dear Customer,

    Apologize on the confusion, For this model, it comes with Office mobile. You can get more information on the link for Office mobile apps.

    https://support.office.com/en-us/article/Office-Mobile-apps-for-Windows-10-Getting-Started-d390fb3a-5d9a-4fa1-b798-a491c27fdfe9

    This model comes with 3 years McAfee Internet Security Card with product key to activate it.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from wrf****

    If I buy now, when can I have the item?

    How many years is the warranty? Local warranty and where is the service centre?

    Do you have a retail shop somewhere? Can I view the item and buy on the spot via qoo10?

    Answer : [Re] Inquiry for the item from wrf****

    If I buy now, when can I have the item?

    How many years is the warranty? Local warranty and where is the service centre?

    Do you have a retail shop somewhere? Can I view the item and buy on the spot via qoo10?

    Question : [Re] Inquiry for the item from wrf****

    Hi,

    If you purchase now, you can received 2-3 days time.
    It comes with 1 year carry-in local singapore warranty, Acer Service Centre is located in Jurong, IBP, Acer Buidling.

    To purchase in Qoo10, you will need to buy through Qoo10 website.

    Thank you
    Acer Official Store

    Answer : [Re] Inquiry for the item from wrf****

    OK, thanks.

    Question : [Re] Inquiry for the item from wrf****

    Hi,

    Have a nice day ahead.

    Thank you
    Acer Official Store

Acer Nitro XV273K P 27-Inch Ultra HD 4K HDR 144hz Monitor (G-Sync Compatible)
Acer Nitro XV273K P 27-Inch Ultra HD 4K HDR 144hz Monitor (G-Sync Compatible)
Item Q&A
  • Question : Inquiry for the item from 260****Mar 22, 2019

  • Question : Inquiry for the item from 260****Apr 13, 2019

    Hi acer
    is the item restocking?

    Answer : [Re] Inquiry for the item from 260****

    Hi,

    Item is restock. You can purchase now. :)

    Thank you
    Acer Official Store

Acer Aspire E5-476G-87LS (Grey) Laptop with Graphics Card
Acer Aspire E5-476G-87LS (Grey) Laptop with Graphics Card
Item Q&A
  • Question : Inquiry for the item from p_t****Apr 12, 2019

  • Question : Inquiry for the item from jna****Dec 11, 2018

    Hi, may I know the difference between this laptop model - Acer Aspire E14 E5-476G-81BY(GRY) Laptop - 8th Generation Processor and this laptop model - Aspire E5-476G-87LS (Grey)? Thank you!

    Answer : [Re] Inquiry for the item from jna****

    Hi,

    The main difference is the graphics. E5-476G-87LS comes with NVIDIA® GeForce® MX130 (2GB GDDR5 VRAM) and E5-476G-81BY comes with NVIDIA® GeForce® MX150 with 2 GB of dedicated GDDR5 VRAM.

    Thank you
    Acer Official Store

  • Question : Upgrade ram optionsSep 30, 2018

    Hi, for the ram upgrade, will it be:

    add 4gb: 2x 4gb ram?
    add 8gb: 1x 4gb ram, 1x 8gb ram?

    Can it support 16gb ram?(2x 8gb)
    can i buy it with 4gb and self upgrade the ram?

    Answer : [Re] Upgrade ram options

    Hi,

    Currently this model comes with 4GB ram.
    ADD 4GB RAM = 4GB RAM (Current) + 4GB RAM (ADD RAM) = TOTAL 8GB RAM.
    ADD 8GB RAM = 4GB RAM (Current) + 8GB RAM (ADD RAM) = 12GB RAM.

    It can support up to 32GB Ram. Each ram slot support up to 16GB ram.

    Kindly be informed for self-upgrade of items within the unit, the warranty will be void for any physical damages or related hardware faults found.
    Hence, we do not encourage customers to perform self upgrade within the unit. Hope this clarifies.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from ilc****Jun 24, 2018

  • Question : Ram upgradeMay 25, 2018

    Hi,

    Got ram upgrade option 4gb too less for me i want add another 4 or 8gb

    Answer : [Re] Ram upgrade

    Hi,

    You may refer to the add on option to add 4GB or 8GB ram.

    Thank you
    Acer Official Store

Acer Swift 3 SF315-52G Thin and Light 15.6-Inch Display Laptop
Acer Swift 3 SF315-52G Thin and Light 15.6-Inch Display Laptop
Item Q&A
  • Question : Inquiry from 240****Apr 09, 2019

  • Question : Inquiry for the item from ere****Mar 31, 2019

  • Question : Inquiry for the item from cel****Dec 12, 2018

    This model come with built in DVD drive or i will need to buy an external one?

    Answer : [Re] Inquiry for the item from cel****

    Hi,

    This model does not have DVD drive. You may consider an external USB DVD drive.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=545750889

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from kon****Nov 25, 2018

  • Question : Inquiry from Piy****Nov 20, 2018

    Hi is this touch screen model

    Answer : [Re] Inquiry from Piy****

    Hi,

    Nope. Swift 3 SF315-52G model does not comes with touch screen.

    You may consider Swift 5 and Spin 5 which comes with touch screen.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=582082209

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=554628577

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer Aspire C27-865 (i5825R81T13) AIO Desktop
Acer Aspire C27-865 (i5825R81T13) AIO Desktop
Item Q&A
  • Question : Inquiry for the item from loo****Apr 08, 2019

    what are the ports (usb, hdmi etc) available for this C27-865 model?

    Answer : [Re] Inquiry for the item from loo****

    Hi,

    Here's the ports available for C27-865.

    Rear I/O connectors
    HDMI port(s): 1
    LAN port(s): 1
    Audio jack(s): 2
    USB 2.0 port(s): 2
    USB 3.1 Gen 1 port(s): 2

    Thank you
    Acer Official Store

  • Question : Inquiry from 236****Feb 23, 2019

    there is 15% off ? how to get it? i place order but there is no discount

    Answer : [Re] Inquiry from 236****

    Hi, the 15% is applicable to only business laptop (models that comes in Win 10 Pro operating system)

    Question : [Re] Inquiry from 236****

    how about $35 off ?

    Answer : [Re] Inquiry from 236****

    $35 off minimum $700 purchase, apply to Acer Aspire C27-865 ?

    Question : [Re] Inquiry from 236****

    Hi,

    The $35 off is valid for items that is above $700 which C27-865 is entited. Kindly follow the shop and collect the shop coupon to apply it.

    Thank you
    Acer Official Store

    Answer : [Re] Inquiry from 236****

    ok, i got it. thanks. but this item no warranty at all?

    Question : [Re] Inquiry from 236****

    Hi,

    C27-865 comes with 3 years on-site local singapore warranty.

    Thank you
    Acer Official Store

Acer SA230 A FHD IPS Ultra-Thin Display Monitor
Acer SA230 A FHD IPS Ultra-Thin Display Monitor
Item Q&A
  • Question : Inquiry for the item from jim****Apr 05, 2019

    Suitable VESA mounting?

    Answer : [Re] Inquiry for the item from jim****

    Hi,

    This model SA230 unable support VESA Wallmount.

    You may consider KA241 Y that support VESA Wallmount.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=615839614

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from jim****

    Ok. Noted thanks

    Answer : [Re] Inquiry for the item from jim****

    Ok. Noted thanks

    Question : [Re] Inquiry for the item from jim****

    Have a nice day ahead. :)

  • Question : Inquiry for the item from dam****Sep 20, 2018

    Hi.. is the add on option the SA220 or the SA230?

    Answer : [Re] Inquiry for the item from dam****

    Hi,

    The add on option is SA230A. Apologize for the confusion.

    Thank you
    Acer Official Store

  • Question : BuiltSep 18, 2018

    Is the power brick/power adapter built in??

    Answer : [Re] Built

    Hi,

    This model comes with an external adaptor.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from dan****Sep 18, 2018

    Do this item have built in speakers?

    Answer : [Re] Inquiry for the item from dan****

    Hi,

    There is no built-in speaker for this model.

    Thank you
    Acer Official Store

Acer Aspire 3 A314-32 14-Inch Laptop
Acer Aspire 3 A314-32 14-Inch Laptop
Item Q&A
  • Question : Inquiry for the item from che****Apr 06, 2019

    Hi, i juz bought the notebook.. do i need to register for the 1 year warranty?

    Answer : [Re] Inquiry for the item from che****

    Hi,

    You can register through this website
    http://support.acer.com.sg/warrantyregistration/

    Proof of delivery will be your qoo10 e-receipt and order confirmation email that stated the purchase model.

    Thank you
    Acer Official Store

  • Question : Red-Promo PriceOct 08, 2018

  • Question : Inquiry for the item from yuh****Sep 13, 2018

  • Question : Inquiry from yuh****Sep 13, 2018

  • Question : Ram UpgradeAug 21, 2018

    Hi,
    Possible to upgrade RAM to 8gb or more. Thanks

    Answer : [Re] Ram Upgrade

    Hi,

    Able to add another 4GB which total will be 8GB.
    You can add the option to add ram.

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
[NEW] Acer ET322QR A 31.5-Inch FHD CURVED MONITOR
[NEW] Acer ET322QR A 31.5-Inch FHD CURVED MONITOR
Item Q&A
  • Question : Inquiry for the item from stu****Apr 02, 2019

    What is the weight without the stand?

    Answer : [Re] Inquiry for the item from stu****

    Hi,

    The weight without stand is 7.03KG.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from str****Jan 21, 2019

  • Question : Inquiry for the item from str****Jan 21, 2019

    30 dollar coupon for 600 doesn't work, mind to check for me please

    Answer : [Re] Inquiry for the item from str****

    Hi,

    We have check the coupon, it works fine. You need to collect the Shop coupon and when you checkout, you need to apply the Shop coupon for the discount to activate.

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from Kok****Jan 03, 2019

    Can I check how will the delivery be done? Will the delivery call ahead on availability? Can deliver to office lobby and call buyer to collect at lobby? Thanks

    Answer : [Re] Inquiry related delivery from Kok****

    Hi,

    The delivery driver will contact you via phone if unable to reached you. We will be using Qxpress to deliver the parcel.

    You may call qxpress to get more information on the delivery details.

    Qxpress Phone Number: 6661-9100

    Thank you
    Acer Official Store

  • Question : Delivery on WeekendNov 02, 2018

    Office will no open tomorrow, will you able to let me know the delivery time for tomorrow?

    Answer : [Re] Delivery on Weekend

    Hi,

    Qxpress will call you if your office not open and arrange a reschedule. You may also contact this phone number to arrange reschedule. Qxpress Phone Number: 6661-9100

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer One 10 S1003-112M 2-in-1 Laptop - Online Exclusive
Acer One 10 S1003-112M 2-in-1 Laptop - Online Exclusive
Item Q&A
  • Question : Inquiry for the item from wrf****Mar 30, 2019

    Hi seller

    Is the Microsoft office pre-installed for editing purpose or only for reading? Do I need to pay for the license?

    You said had 3 years free McAfee security. Is this already install in the computer?

    How much free space was left in the computer? Since only 32 gm space.

    Answer : [Re] Inquiry for the item from wrf****

    Dear Customer,

    For office mobile. you can get more information in this link.
    https://support.office.com/en-us/article/Office-Mobile-apps-for-Windows-10-Getting-Started-d390fb3a-5d9a-4fa1-b798-a491c27fdfe9

    The 3 years McAfee Internet Security comes in a form of card with product key. You will need to key the product key to activate it.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from wrf****

    1. I mean do I need to pay for the one year subscription or it is free with this laptop?

    2. I mean does the installation occupied my storage space. Because the storage space left only 17GM..

    Answer : [Re] Inquiry for the item from wrf****

    Hi,

    The office mobile is free. The mcafee installation will ocupied storage from the 32GB.

    We do have another model S1003-141N which comes with 64GB eMMC, you may consider on that model.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=652430304

    Thank you
    Acer Official Store

  • Question : Inquiry from est****Feb 12, 2019

    Hi seller

    I got the item but why with the adaptor it does not charge or show charging indicator??

    Answer : [Re] Inquiry from est****

    Dear Customer,

    We have arrange our support team to contact you via phone.
    Kindly expect to receive a call by tomorrow.

    Thank you for your patience.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from Bab****Nov 26, 2018

    Hi i couldn't find the office mobile even though u taught to right click. Theres no office mobile there at all. Please help.

    Answer : [Re] Inquiry for the item from Bab****

    Dear Customer,

    Our support team will contact you on this +65-9651-5831 by today.

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from 245****Nov 23, 2018

    Hey there! I just purchased the ACER ONE 10 - this is my order number 283963041.

    Quick question - may I know when I can expect delivery?

    Thanks a lot!

    Answer : [Re] Inquiry related delivery from 245****

    Hi,

    Thank you for your purchase. Your order will delivered on Tuesday-Wednesday.

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from Eug****Nov 12, 2018

    If I buy today self collection can I collect tomorrow?

    Answer : [Re] Inquiry related delivery from Eug****

    Hi,

    The earliest is Wednesday 2pm - 7.30pm.
    Please advise if you would like to proceed with self-pickup?

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer Swift 3 SF314-54G Narrow Bezel Design Laptop - 8th Gen i5 Processor with Graphics Card
Acer Swift 3 SF314-54G Narrow Bezel Design Laptop - 8th Gen i5 Processor with Graphics Card
Item Q&A
  • Question : Inquiry for the item from Ffg****Mar 31, 2019

  • Question : Inquiry related delivery from lim****Dec 21, 2018

  • Question : Inquiry from Piy****Nov 22, 2018

    Is the ssd and hdd upgradeable i know abt warranty just want to know if i could upgrade myself if there is a need in future tks

    Answer : [Re] Inquiry from Piy****

    Hi,

    There is no slot to upgrade SSD/HDD for this model.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 239****Nov 13, 2018

    Does it have ethernet port?

    Answer : [Re] Inquiry for the item from 239****

    Hi,
    This model does not comes with ethernet port.

    You may consider Aspire 5 model that comes with ethernet port.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=638860361

    Thank you
    Acer Official Store

  • Question : Add ramSep 11, 2018

    Hi,

    is the 8 GB 1x8GB or 2x4GB?
    any free ram slot to upgrade ram?

    Answer : [Re] Add ram

    Dear Customer,

    The 8GB ram is 2x4GB ram. 1 x 4GB ram is on board and there is 1 slot which already ocupied by 1 x 4GB ram. There is no additional slot to add ram.

    Kindly be informed for self-upgrade of items within the unit, the warranty will be void for any physical damages or related hardware faults found.Hence, we do not encourage customers to perform self upgrade within the unit. Hope this clarifies.

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Predator XB272 27-Inch FHD Monitor with 240hz Refresh Rate + 1ms Response Time
Predator XB272 27-Inch FHD Monitor with 240hz Refresh Rate + 1ms Response Time
Item Q&A
  • Question : Inquiry for the item from 241****Mar 22, 2019

    hi there no further promo like during it show for this super sale event?

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    We are currently running march promotion for this model.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 241****Mar 10, 2019

    hi there, wat panel is this? thx

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    This is TN panel.

    Thank you
    Acer Official Store

  • Question : Dead pixelsFeb 19, 2018

Acer Aspire 1 A111-31-C6H0 (Black) 11.6-inch HD Lightweight Laptop
Acer Aspire 1 A111-31-C6H0 (Black) 11.6-inch HD Lightweight Laptop
Item Q&A
  • Question : Inquiry for the item from con****Mar 17, 2019

    If buying to use in Canada, it is possible? To use the wifi?

    Answer : [Re] Inquiry for the item from con****

    Hi,

    You can purchase our laptop and use in other country. You may need to check the power consumption and socket of the country. The unit that we are selling uses 3-pin 45 W AC adapter. This model comes with WIFI.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry for the item from con****

    Thank you for info!

    Answer : [Re] Inquiry for the item from con****

    Have a nice day ahead.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from Seo****Mar 04, 2019

    Hi I bought this laptop. How do I activate the preloaded Microsoft Office?

    Answer : [Re] Inquiry for the item from Seo****

    Hi,

    Kindly refer this link to activate the preloaded microsoft office 365 personal.

    https://sg.answers.acer.com/app/answers/detail/a_id/34247

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from iri****Feb 22, 2019

  • Question : Inquiry for the item from wym****Dec 29, 2018

    Promotion ended? Would there be any more promotions?

    Answer : [Re] Inquiry for the item from wym****

    Hi,

    Currently the promotion have ended.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from ysi****Dec 25, 2018

+View all Notice, FAQ, Q&A >>
Acer Aspire 5 A515-52G-58V9 15.6-Inch Narrow Bezel Laptop with NVIDIA Graphics Intel Optane Memory
Acer Aspire 5 A515-52G-58V9 15.6-Inch Narrow Bezel Laptop with NVIDIA Graphics Intel Optane Memory
Item Q&A
  • Question : Inquiry for the item from dah****Mar 18, 2019

    can the RAM be upgraded to say, 16GB ?
    can the HDD be upgraded to SSD ?
    Is the Keyboard backlit?

    Answer : [Re] Inquiry for the item from dah****

    Hi,

    There is an additional ram slot to upgrade. Kindly refer to the option. We do not provide service to upgrade storage. This model does not have keyboard backlit.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 240****Mar 07, 2019

    What are the available colours?

    Answer : [Re] Inquiry for the item from 240****

    Hi,

    This model only available black color.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from daw****Mar 06, 2019

    Weight of laptop?

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    It is 1.8KG.

    Thank you
    Acer Official Store

  • Question : Inquiry from tom****Jan 05, 2019

  • Question : Inquiry for the item from cel****Dec 12, 2018

    Does this laptop come with built in DVD drive?

    Answer : [Re] Inquiry for the item from cel****

    Hi,

    This model does not have DVD drive. You may consider an external USB DVD drive.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=545750889

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer Aspire A314-32-C3D3 Laptop with 1TB Storage - Online Exclusive
Acer Aspire A314-32-C3D3 Laptop with 1TB Storage - Online Exclusive
Item Q&A
  • Question : Inquiry from gue****Mar 18, 2019

  • Question : Inquiry for the item from 236****Jan 05, 2019

    Hi,

    How long battery losts?

    Answer : [Re] Inquiry for the item from 236****

    Hi,

    The battery life is up to 6.5 hours (the actual battery life varies by device usage)

    Thank you
    Acer Official Store

  • Question : Inquiry related delivery from 261****Nov 12, 2018

    Dear Seller

    Cart no. 122966150 , can I know approximate shipping to me? I need it for work during this Friday.

    Answer : [Re] Inquiry related delivery from 261****

    Hi,

    Your order is currently waiting qxpress to pickup the parcel.
    Kindly expect to received 2 -3 business days.

    Thank you
    Acer Official Store

  • Question : Ordered, Paid but no sign of order numberNov 11, 2018

    Dear Seller,

    just ordered the laptop, paid via Paylah. The transaction records shown.
    But on my qoo10 account, I could not see any of the purchased records.
    Please help!!

    Answer : [Re] Ordered, Paid but no sign of order number

    Hi,

    We are unable to advise payment status. Kindly contact Qoo10 to get advise on this.

    Qoo10 Customer service hotline: +65-6500-4440
    Qoo10 Customer service Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspx
    Qoo10 Customer service Email : help@qoo10.sg

    Thank you
    Acer Official Store

Predator Triton 500 PT515-51-727U 15.6-inch FHD IPS 144Hz E2E G-SYNC RTX 2080 MAX-Q
Predator Triton 500 PT515-51-727U 15.6-inch FHD IPS 144Hz E2E G-SYNC RTX 2080 MAX-Q
Item Q&A
  • Question : Inquiry for the item from sno****Mar 17, 2019

  • Question : Inquiry for the item from ell****Mar 14, 2019

    Hi, does this Triton 500 with 2080 Max Q model come with a charger?
    Also, what is the battery capacity? How many cell battery in how many watts?
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    It comes with a charger. It is 84 Wh 5550 mAh 15.2 V 4-cell Li ion battery pack.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from ell****Mar 14, 2019

    Hi, does this model Triton 500 with 2080 Max Q have Windows 10 installed?
    If yes, is it Win 10 Professional or Win 10 Home?
    If no, I can buy Win 10 Professional separately and self-install? Does it affect Acer warranty 3 years if i self-install Win 10?
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    Windows 10 Home is preloaded inside Triton 500. We do not offer upgrade to Win 10 Professional. For self-upgrade Win 10 Pro, we cannot guarantee that the drivers will be compatible.

    Kindly be informed for self-upgrade of items within the unit, the warranty will be void for any physical damages or related hardware faults found.
    Hence, we do not encourage customers to perform self upgrade within the unit. Hope this clarifies.

    Thank you
    Acer Official Store

Acer Swift 3 SF314-54 Thin and Light Narrow Bezel Design Laptop - 8th Generation i5 Processor
Acer Swift 3 SF314-54 Thin and Light Narrow Bezel Design Laptop - 8th Generation i5 Processor
Item Q&A
  • Question : Inquiry for the item from Vio****Mar 08, 2019

  • Question : Inquiry related delivery from jun****Feb 24, 2019

  • Question : Inquiry for the item from lis****Feb 09, 2019

    Hi seller, able to provide original receipt or invoice.?
    Need ro submit a claim.

    Answer : [Re] Inquiry for the item from lis****

    Hi, yes we can. Can you provide us your order no.

    Question : [Re] Inquiry for the item from lis****

    Hi this is my order and please provide original receipt so I can make a claim. Thanks

    Answer : [Re] Inquiry for the item from lis****

    Order No. 289847027

    Question : [Re] Inquiry for the item from lis****

    Hi,

    We have arrange to include a tax invoice for you in your order.

    Please let me know if you have any questions.

    Thank you

    Acer Official Store

    Answer : [Re] Inquiry for the item from lis****

    Thank you so much!

    Question : [Re] Inquiry for the item from lis****

    have a nice day ahead. :)

    Answer : [Re] Inquiry for the item from lis****

    Hi I received the acer laptop ytd. Thanks.
    May I check do I need to register for warrenty?

    Question : [Re] Inquiry for the item from lis****

    Hi,

    Yes, Kindly register the warranty in this link.
    http://support.acer.com.sg/warrantyregistration/

    Thank you
    Acer Official Store

  • Question : Inquiry from Pkj****Jan 30, 2019

  • Question : Inquiry for the item from lio****Dec 30, 2018

    Hi I have received my product, thank you.

    I went to the warranty website and check the warranty status. I have purchased it in December but why the warranty end in August 2021? Is this PC that I bought is brand new? Why is the warranty registered before?

    Thank you.

    Answer : [Re] Inquiry for the item from lio****

    I did not register the warranty yet but its registered as August 2021. The warranty that i have bought is 2 + 1 years. Please reply soon. Thank you.

    Question : [Re] Inquiry for the item from lio****

    Hi,

    Extended Warranty Registration will be on Acer side. We apologize for the wrong information, let me contact Acer Support Team and we will get back to you on wednesday. We are closed today and tuesday.

    We apologize for the inconvenience caused.

    Thank you
    Acer Official Store

    Answer : [Re] Inquiry for the item from lio****

    Thanks for reply. Help me check if the pc is new as well.

    Question : [Re] Inquiry for the item from lio****

    Hi,

    Acer have updated the correct warranty. Rest Assured, all our items is brand new.

    You may check the warranty through this link.
    http://support.acer.com.sg/enquiry/support/checkwarranty.aspx

    Thank you
    Acer Official Store

+View all Notice, FAQ, Q&A >>
Acer KA241 Y 23.8-Inch FHD Monitor
Acer KA241 Y 23.8-Inch FHD Monitor
Item Q&A
  • Question : Inquiry related return and exchange from hew****Mar 15, 2019

  • Question : Inquiry for the item from pwo****Mar 01, 2019

    The monitor come with stand?

    Answer : [Re] Inquiry for the item from pwo****

    Hi,

    The monitor comes with stand.

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from hen****Dec 13, 2018

  • Question : is this an IPS monitor?Nov 06, 2018

  • Question : IPS or TNAug 07, 2018

+View all Notice, FAQ, Q&A >>
Acer Aspire 5 A515-52-56RV 15.6-Inch Narrow Bezel INTEL i5 with Intel Optane Memory Laptop
Acer Aspire 5 A515-52-56RV 15.6-Inch Narrow Bezel INTEL i5 with Intel Optane Memory Laptop
Item Q&A
  • Question : Inquiry for the item from shi****Mar 14, 2019

    Where and how to select 0% interest installment plan

    Answer : [Re] Inquiry for the item from shi****

    Hi,

    When you checkout and proceed with payment selection. There is section for you to choose pay in full or pay in installment. Kindly choose pay in installment.

    If you have further enquiries on instalment payment, you may contact Qoo10 to get further advise.

    Qoo10 Customer service hotline: +65-6500-4440
    Qoo10 Customer service Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspx
    Qoo10 Customer service Email : help@qoo10.sg

    Thank you
    Acer Official Store

  • Question : Inquiry for the item from 240****Mar 10, 2019

  • Question : Inquiry for the item from seo****Mar 10, 2019

    Can i ask to change the storage to SSD? If yes, how much do i need to top up? Thanks

    Answer : [Re] Inquiry for the item from seo****

    Hi,

    This model SSD slot has been occupied by optane memory and we do not offer storage upgrade service.

    Hope this clarifies.

    Thank you
    Acer Official Store

Acer Spin 5 SP513-53N-5373 13.3-Inch Intel i5 Processor Convertible Laptop
Acer Spin 5 SP513-53N-5373 13.3-Inch Intel i5 Processor Convertible Laptop
Item Q&A
  • Question : Inquiry related delivery from se_****Mar 09, 2019

    Hi seller,

    How fast for the delivery will be? Please advise!

    Answer : [Re] Inquiry related delivery from se_****

    Hi, if you place order today you will receive it on Tuesday or Wednesday.

    Question : [Re] Inquiry related delivery from se_****

    Hi, may I check are u direct Acer seller? How do I claim the warranty if anything fault for the laptop? Is that possible I put a request deliver on Saturday if I place the order.

    Please advise.

    Answer : [Re] Inquiry related delivery from se_****

    Hi,

    We are Acer Direct. Kindly purchase before thursday in order for us to arrange saturday. Please also drop a message here once you have purchase.

    If you face any problem on your laptop, you can claim the warranty in Acer Service Centre.

    Acer Service Centre
    29 International Business Park, #01-07, Acer Building, Tower A, Service Centre (Side Entrance) Singapore 609923

    Monday to Friday, 8:45am to 5:15pm
    Extended Hours :Wednesdays: 5:15pm till 7:45pm.
    Saturdays: 9:00am to 12:00pm.
    (Closed on Sundays and Public Holidays)
    Buses: No 51,78,79,97,143,197 from Jurong East Bus Interchange

    Thank you
    Acer Official Store

    Question : [Re] Inquiry related delivery from se_****

    Hi seller, I saw the price is up now. May I know will it turn down the price again?

    Answer : [Re] Inquiry related delivery from se_****

    Hi,

    The promotion price you are reffering is from 9 - 11 March 2019 and the promotion has ended. We are currently running march promotion. You may apply the shop coupon to get a better deal on this.

    Hope this clarifies.

    Thank you
    Acer Official Store

    Question : [Re] Inquiry related delivery from se_****

    Hi

    Will the price drop again?

    Answer : [Re] Inquiry related delivery from se_****

    Hi,

    Currently we are running march promotion, we have not received any information that there will be a price drop on this item.

    Hope this clarifies.

    Thank you
    Acer Official Store