Q&A board

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Q & A Lists
Item Question & Answer
** STAR DEAL ** Mix Match Your Cooker Hob and/or Hood
** STAR DEAL ** Mix Match Your Cooker Hob and/or Hood
Item Q&A
  • Question : Inquiry for the item from pau****Oct 22, 2019

    Hi, I intend to buy the cooker hob and hood. Do you provide removal of stove oven and old existing ones for customer? Thank you.

    Answer : [Re] Inquiry for the item from pau****

    yes

  • Question : Inquiry for the item from sta****Oct 21, 2019

    Is it possible to deliver first and arrange for installation another day?

    Answer : [Re] Inquiry for the item from sta****

    can

  • Question : Inquiry for the item from Thi****Oct 16, 2019

    Hi, I am interested in AZ-370F. My cut out size is 560mm by 470mm. The PUB gas tube comes in under the right of my existing hob and connects to the hob on the left side. Can I replace my hob with the model I am interested in? Secondly, after nstallation, will you be able to help dispose the old hob? Thanks.

    Answer : [Re] Inquiry for the item from Thi****

    the size is ok after installation you may ask the person to dispose for you.

  • Question : Inquiry for the item from Cho****Oct 04, 2019

    AZ-6000I
    Is the vent outside?

    Answer : [Re] Inquiry for the item from Cho****

    Is the vent outside?

    Question : [Re] Inquiry for the item from Cho****

    ?

    Answer : [Re] Inquiry for the item from Cho****

    The exhaust part isn’t outside?

    Question : [Re] Inquiry for the item from Cho****

    inside

    Answer : [Re] Inquiry for the item from Cho****

    Any hook 60cm the exhaust part is outside?

    Question : [Re] Inquiry for the item from Cho****

    no

  • Question : Inquiry for the item from log****Oct 09, 2019

    Hi I need to replace my current Hob and hood. My current one is 73cm by 42cm and my Chimney hood its 90cm. Can your product replace it? And will you be installing it too?

    Answer : [Re] Inquiry for the item from log****

    both size we have .

+View all Notice, FAQ, Q&A >>
Aerogaz Instant Water Heater S650 / S850 / S890 Slim Colour Series (7 Colours to choose from)
Aerogaz Instant Water Heater S650 / S850 / S890 Slim Colour Series (7 Colours to choose from)
Item Q&A
  • Question : Inquiry for the item from sta****Oct 21, 2019

    How about for new installation?

    Answer : [Re] Inquiry for the item from sta****

    new we don't do

  • Question : Inquiry from sha****Oct 13, 2019

    My old water heater is spoilt. If I buy a water heater from you, you will remove the old and fix the new heater for $30?

    Answer : [Re] Inquiry from sha****

    yes

  • Question : Inquiry for the item from tin****Sep 28, 2019

  • Question : Inquiry related delivery from cec****Sep 23, 2019

  • Question : Inquiry for the item from arm****Sep 18, 2019

    How much is brand new installation? (Not replacement)

    Answer : [Re] Inquiry for the item from arm****

    we don't do new installation

+View all Notice, FAQ, Q&A >>
Aerogaz 1.8L Multi Functional Rice Cooker(AZ-1808RC)
Aerogaz 1.8L Multi Functional Rice Cooker(AZ-1808RC)
Item Q&A
  • Question : Inquiry for the item from Est****Oct 18, 2019

    Hi. For how many person. Can fry.what about deep dry?.

    Answer : [Re] Inquiry for the item from Est****

    its a rice cooker .. u can 't use it as a deep fryer. 1.8litre

    Question : [Re] Inquiry for the item from Est****

    What abt frying vegetable or meat? I UNDERSTAND NO DEEP FRYING

    Answer : [Re] Inquiry for the item from Est****

    not recomend...i unstand some ppl use rice cooker to fry meat or vegetable..

  • Question : Inquiry from kar****Oct 17, 2019

Aerogaz Garment Steamer 1.2L (AZ-206GS) / 1.3L (AZ-1116GS) / 2.8L (AZ-208GS) / 1 Year Warranty
Aerogaz Garment Steamer 1.2L (AZ-206GS) / 1.3L (AZ-1116GS) / 2.8L (AZ-208GS) / 1 Year Warranty
Item Q&A
  • Question : Inquiry for the item from kao****Oct 15, 2019

  • Question : Inquiry for the item from gra****Oct 04, 2019

    Hi can i come down to showroom and purchase? will it be same peice as shown in Qoo10?? if not can i purchase on qoo10 app then collect on the spot? I am looking at the 2.8L one

    Answer : [Re] Inquiry for the item from gra****

    no its won't .. will be retail price.. you can purchase at Qoo10 app and come collect.

    Question : [Re] Inquiry for the item from gra****

    can i come today? see first then purchase via app and then take n go??

    Answer : [Re] Inquiry for the item from gra****

    can

  • Question : Inquiry related delivery from ask****Sep 18, 2019

    If I opt for self pick up may I know your location ?

    Answer : [Re] Inquiry related delivery from ask****

    no 1 Loyang way 1

  • Question : Inquiry for the item from pat****Sep 14, 2019

    Hi Seller,

    I’ve received the item but the pole is missing. I’ve wrote to you and still awaiting for your answer.

    Thank you

    Answer : [Re] Inquiry for the item from pat****

    ok send you the pole

    Question : [Re] Inquiry for the item from pat****

    Thank you for your reply. Please let me know when can I receive the pole.

    Thank you

    Answer : [Re] Inquiry for the item from pat****

    already ship out yesterday

  • Question : Inquiry for the item from jan****Sep 09, 2019

    Hi seller,

    May I know how big is the box used for AZ206GS when deliver?

    Cos I need to check whether this can fit in my cabinet outside my house.

    Thanks,
    Jane

    Answer : [Re] Inquiry for the item from jan****

    500x440x425mm

+View all Notice, FAQ, Q&A >>
Aerogaz 10.10 Fun Box
Aerogaz 10.10 Fun Box
Item Q&A
Aerogaz 1400W Vacuum Cleaner (AZ-1500VC)
Aerogaz 1400W Vacuum Cleaner (AZ-1500VC)
Item Q&A
Aerogaz 1.6L Double boiler (AZ 509DB)  *Free Gift Aerogaz 0.7L Slow Cooker
Aerogaz 1.6L Double boiler (AZ 509DB) *Free Gift Aerogaz 0.7L Slow Cooker
Item Q&A
  • Question : Inquiry for the item from not****Oct 06, 2019

    Hi, what are the function stated on the menu panel of cooker?
    Does it include cook rice?
    Pots are made of bone porcelain, if so, then are they really made from an
    imal bones?

    Answer : [Re] Inquiry for the item from not****

    No cook rice

  • Question : Inquiry for the item from hui****Mar 14, 2019

    Hi may I know if purchase of item
    Still comes with free slow cooker?
    And where is your store located for self-collection?

    Answer : [Re] Inquiry for the item from hui****

    no1 loyang way1 .. still have free cooker

  • Question : Inquiry related delivery from gin****Feb 20, 2019

    Hi, is this item still available? If collecting this sat morning, operating hours at 9am?

    Answer : [Re] Inquiry related delivery from gin****

    available .. 9am to 4pm

  • Question : Inquiry related delivery from emi****Jan 08, 2019

    Hi,

    May I know when will my order be delivered?

    Regards,
    Emily

    Answer : [Re] Inquiry related delivery from emi****

    its under store pick up

    Question : [Re] Inquiry related delivery from emi****

    oh.. ok thanks

    Answer : [Re] Inquiry related delivery from emi****

    Can I confirm that the operating hours are MON~FRI : 9:00am ~ 12.00pm 2.00pm ~ 5:00pm SAT : 9:00am ~ 3:00pm?

    Question : [Re] Inquiry related delivery from emi****

    yes

  • Question : Inquiry for the item from bot****Dec 23, 2018

    Hi, for this model, what is the capacity for the large ceramic pot? Thk u.

    Answer : [Re] Inquiry for the item from bot****

    1.6l

+View all Notice, FAQ, Q&A >>
Aerogaz 1+2 Double Boiler (AZ-228DB)
Aerogaz 1+2 Double Boiler (AZ-228DB)
Item Q&A
  • Question : Inquiry for the item from not****Oct 06, 2019

    Hi, are the pots made of bone porcelain, if yes, are these really made from animal bones?

    Answer : [Re] Inquiry for the item from not****

    Not sure

  • Question : Inquiry for the item from sha****Oct 04, 2019

    How long it take for porridge ? How many ml of water ?

    Can it double boil cordeceyps ?

    Answer : [Re] Inquiry for the item from sha****

    -

  • Question : Inquiry related delivery from jlq****Aug 29, 2019

  • Question : Inquiry for the item from 234****Dec 19, 2018

    Hi officer-in-charge,

    What is the capacity for the big ceramic pot for this product? Thank you.

    Answer : [Re] Inquiry for the item from 234****

    2.2L

  • Question : Inquiry for the item from bli****Sep 09, 2018

    The big ceramic pot for AZ-228DB is it same dimension as AZ-328DB?

    Does AZ-228DB come with herbs extractor?

    Answer : [Re] Inquiry for the item from bli****

    no , slightly bigger..both does not come with herbs extractor

+View all Notice, FAQ, Q&A >>
14inch High Velocity Drum Air Circulator
14inch High Velocity Drum Air Circulator
Item Q&A
  • Question : Inquiry for the item from koo****Oct 03, 2019

    Hi
    Please advise the total dimension of the product with the stand. 14 inch is the drum diameter only correct?

    Answer : [Re] Inquiry for the item from koo****

    -

  • Question : Inquiry for the item from jav****Aug 31, 2019

    Differences between 2 way and 4 way is the speed or ??

    Answer : [Re] Inquiry for the item from jav****

    one is floor ..the other one is stand..

  • Question : Inquiry for the item from mas****Aug 21, 2019

    Is there warranty for this item and how long ?

    Answer : [Re] Inquiry for the item from mas****

    1 year warranty

  • Question : Inquiry for the item from pam****Aug 20, 2019

    Is there a remote control? cos I intend to install in my kitchen and mount to wall? and can open up n clean the blades?

    Answer : [Re] Inquiry for the item from pam****

    No remote..

  • Question : Inquiry related delivery from cha****Aug 08, 2019

    If i chose store pickup, where do i collect? Im just curious of the location. Please advise

    Answer : [Re] Inquiry related delivery from cha****

    No 1 Loyang way 1

+View all Notice, FAQ, Q&A >>
Aerogaz Steamer(AZ-367ST)
Aerogaz Steamer(AZ-367ST)
Item Q&A
  • Question : Inquiry for the item from law****Sep 22, 2019

    What the size inside?

    Answer : [Re] Inquiry for the item from law****

    what size?

    Question : [Re] Inquiry for the item from law****

    dimensions inside

    Answer : [Re] Inquiry for the item from law****

    -

  • Question : Inquiry for the item from hui****Sep 19, 2019

    Can I see the heating element picture?

    Thanks a lot.

    Answer : [Re] Inquiry for the item from hui****

    -

    Question : [Re] Inquiry for the item from hui****

    ?? Pic??

    Answer : [Re] Inquiry for the item from hui****

    -

  • Question : Inquiry related delivery from 209****Jul 29, 2019

    Hi, if the delivery man comes when nobody at home, will we be able to arrange for redelivery?

    Answer : [Re] Inquiry related delivery from 209****

    yes

  • Question : Inquiry related delivery from kav****Jul 24, 2019

    Hello! If i purchase on friday, can i collect on friday?

    Answer : [Re] Inquiry related delivery from kav****

    ONCE YOU RECEIVE YOUR E TICKET YOU MAY COME

  • Question : Inquiry related return and exchange from yen****Jun 27, 2019

+View all Notice, FAQ, Q&A >>
Aerogaz Built-in Electric Oven 43L With 8 Functions (AZ-8043EO)
Aerogaz Built-in Electric Oven 43L With 8 Functions (AZ-8043EO)
Item Q&A
  • Question : Inquiry for the item from ste****Sep 27, 2019

    Can i know the electricy requirement? Normal 13amp single phase?

    Answer : [Re] Inquiry for the item from ste****

    Yes 13amp

  • Question : Inquiry for the item from tin****May 23, 2019

    Hi
    I would like to know 8 function of these product
    Please contact me at 97117676

    Answer : [Re] Inquiry for the item from tin****

    -

  • Question : Inquiry for the item from tin****May 23, 2019

    Hi
    Would like to know what are 8 function for this oven.?
    Regards

    Answer : [Re] Inquiry for the item from tin****

    1.light
    2.fan heating
    3.Fan derost
    4.full grill
    5.full grill +fan
    6.Bottom elemnet + fan
    7.top element + bottom elemnet
    8.half grill

Aerogaz Wine Chiller 12 Bottles (AZ 12C) (AZ 120C) 1 Year Warranty
Aerogaz Wine Chiller 12 Bottles (AZ 12C) (AZ 120C) 1 Year Warranty
Item Q&A
  • Question : Inquiry related return and exchange from ugl****Sep 25, 2019

    Hi I purchase on may 2019 ....but now the temperature is on 30 degrees for few days ...who can I look for

    Answer : [Re] Inquiry related return and exchange from ugl****

    please bring to the servcie centre at no 1 loyang way 1.

  • Question : Inquiry for the item from peg****Jun 17, 2019

  • Question : Inquiry from cut****May 24, 2019

  • Question : Inquiry related return and exchange from fkm****May 21, 2019

    I would like to return and refund my purchase. Your Qoo10 website dimension for AZ-120C Height is 515mm but the actual product height is 610mm. Totally different from what you published. it can't fit inside my cabinet.

    Answer : [Re] Inquiry related return and exchange from fkm****

    item deliver is not returnable unless defect.

  • Question : Inquiry for the item from joa****May 02, 2019

+View all Notice, FAQ, Q&A >>
*SUPER SALES* Golden Fuji / Aerogaz - STAND FAN / TABLE FAN / WALL FAN
*SUPER SALES* Golden Fuji / Aerogaz - STAND FAN / TABLE FAN / WALL FAN
Item Q&A
  • Question : Inquiry related delivery from 233****Sep 24, 2019

  • Question : Inquiry for the item from ngs****Sep 23, 2019

    May I know when the table fan 12” stock will be available?

    Thanks

    Answer : [Re] Inquiry for the item from ngs****

    not at the moment

  • Question : Inquiry related delivery from big****Sep 09, 2019

    Hi, store opening and pick up time available?

    Answer : [Re] Inquiry related delivery from big****

    9am to 5pm

  • Question : Inquiry related delivery from 233****Sep 07, 2019

  • Question : Inquiry related delivery from Eve****Sep 05, 2019

+View all Notice, FAQ, Q&A >>
Aerogaz 12inch Table n Wall Fan(AZ 1208FTW)
Aerogaz 12inch Table n Wall Fan(AZ 1208FTW)
Item Q&A
  • Question : Inquiry for the item from hem****Sep 08, 2019

    Wats the dimensions

    Answer : [Re] Inquiry for the item from hem****

    -

  • Question : FanDec 10, 2014

    Is go by electrical and can easy to take out for washing

    Answer : [Re] Fan

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.



    P.S. The information is also sent to the seller to meditate this case.


    Yes by electric.. have to screw out to wash.

Aerogaz Steamboat with Non-Stick BBQ Pan and Stainless Steel Pot (AZ-3036TP)
Aerogaz Steamboat with Non-Stick BBQ Pan and Stainless Steel Pot (AZ-3036TP)
Item Q&A
  • Question : Inquiry for the item from 233****Sep 08, 2019

  • Question : Inquiry related delivery from ash****Jan 30, 2019

    Hi! If I order today, when can I receive it or any self pick up option?

    Answer : [Re] Inquiry related delivery from ash****

    2 to 3 days

  • Question : Inquiry for the item from mem****Feb 11, 2018

  • Question : self collectFeb 03, 2018

  • Question : Inquiry related delivery from mae****Jan 23, 2018

    Hi
    When is the earliest date that I can receive the item?

    Let say if I place order today?

    Answer : [Re] Inquiry related delivery from mae****

    within 2 to 3 days after order confirm

+View all Notice, FAQ, Q&A >>
Aerogaz 80cm Glass hob w/ 3 burners AZ-382F
Aerogaz 80cm Glass hob w/ 3 burners AZ-382F
Item Q&A
  • Question : Inquiry for the item from 236****Sep 04, 2019

    hi is this used for Pipe gas or cylinder gas or both?

    Answer : [Re] Inquiry for the item from 236****

    you can choose either one

  • Question : Inquiry for the item from avi****Jun 12, 2019

    Hi, my cut out size is 72 by 47. can the stove fit? plz advise

    Answer : [Re] Inquiry for the item from avi****

    Az 333 can fit

  • Question : Wrong Goods DeliveryFeb 13, 2018

    I bought this on 10/Feb, today they sent an instant water heater to my house(for bathroom use). Of course I rejected.
    What's wrong?
    I take half day leave today for receiving it.
    Very disappointed

    Order no: 247158282

    Answer : [Re] Wrong Goods Delivery

    so sorry i get back to you again

    Question : [Re] Wrong Goods Delivery

    Still waiting……

    Answer : [Re] Wrong Goods Delivery

    Appointment make.

    Question : [Re] Wrong Goods Delivery

    hi, have used the hob for 2 months with no problem, but from yesterday, the left head cannot use, fire can turn on, but once hand release the nob, flame also turns off.
    disappointed, even very cheap product used 20 years before never encountered this issue.

    Answer : [Re] Wrong Goods Delivery

    please call service centre 62140055

  • Question : Inquiry for the item from che****Aug 07, 2018

    Hi,

    If my cut out size is w690mm by h390mm, can it fit?

    Answer : [Re] Inquiry for the item from che****

    I have another question regarding maintenance as in will there be an outlet in the hob which residuals like oil from our daily cooking will sort of flow into it and we need to ask for your guy to come and clean it every 6 months or so?

    Question : [Re] Inquiry for the item from che****

    Hi

    can fit.. and no maintenance service provided.. only repair service provided..

  • Question : Cut out sizeJul 19, 2018

    The cut out size of my counter is 620 mm by 440mm, can you recommend a suitable 3 burner model?

    Answer : [Re] Cut out size

    my cut out is 660 to 430

+View all Notice, FAQ, Q&A >>
Golden Fuji Double Stove(GF-983)
Golden Fuji Double Stove(GF-983)
Item Q&A
  • Question : Inquiry for the item from Mis****Aug 31, 2019

    What's the dimension of this item? Length x wide x height?

    Answer : [Re] Inquiry for the item from Mis****

    box dimension 730x410x125mm

  • Question : Inquiry for the item from kel****Jul 02, 2019

    Hi I want to buy the stove and the gas regulator and the hose/pipe. Understand the price exclude the regulator hose set. will you sell if I request it? how much is the gas regulator hose set?

    Answer : [Re] Inquiry for the item from kel****

    we don't sell .. you can get it from the gas man..

  • Question : Inquiry for the item from ben****Nov 03, 2018

    Hi, stove comes with the hose for pub gas?

    Answer : [Re] Inquiry for the item from ben****

    No.

  • Question : ItemAug 16, 2018

    Hi, when will the stock for PUB outlet coming in?

    Answer : [Re] Item

    Early Sep

  • Question : Inquiry for the item from ach****May 21, 2018

    What Is PUB And LPG ..? Whats The Different ..?

    Answer : [Re] Inquiry for the item from ach****

    PUB is goverment gas LPG is Private Gas

+View all Notice, FAQ, Q&A >>
Aerogaz 60cm Tempered Glass Gas Hob with 3 burners (AZ-370F)
Aerogaz 60cm Tempered Glass Gas Hob with 3 burners (AZ-370F)
Item Q&A
  • Question : Inquiry for the item from sin****Aug 24, 2019

    Hi, can this fit into cutout size of 47cmx58cm?

    Answer : [Re] Inquiry for the item from sin****

    not recommend.. the length left 2cm to sit on the table top ..glass may crack..

Aerogaz 90cm Slim Lux Hood (AZ-9300)
Aerogaz 90cm Slim Lux Hood (AZ-9300)
Item Q&A
  • Question : Inquiry from hua****Aug 16, 2019

    Hi,

    To remove existing and install new hood total is $30 for the service or remove $30 + install $30?

    Thank you.

    Answer : [Re] Inquiry from hua****

    remove and install 1 price

  • Question : Inquiry for the item from mfi****Mar 26, 2019

    Hi how much u charged total cost for dismanting old and installing new hood?

    Answer : [Re] Inquiry for the item from mfi****

    $30

Golden Fuji Butane Gas Cartridge ( 3 x 1 pack )
Golden Fuji Butane Gas Cartridge ( 3 x 1 pack )
Item Q&A
  • Question : Inquiry for the item from dra****Aug 07, 2019

    Hi one Gas Cartridge can use how long?

    Answer : [Re] Inquiry for the item from dra****

    estimate 2 to 3hour

  • Question : Inquiry for the item from aza****Oct 18, 2018

  • Question : Inquiry for the item from 5or****Sep 01, 2018

  • Question : Inquiry for the item from 5or****Sep 01, 2018

    Please advise if 3 x 1 pack means

    1 pack = 3 cylinders therefore 3 x 1 pack means 3 packs of 3 cylinders in each pack so, I will be buying 9 cylinders for $12.90?
    Or will I be buying 3 cylinders in 1 pack for $12.90?

    Answer : [Re] Inquiry for the item from 5or****

    3 X 1 means 3 bottle of gas For $12.90

  • Question : Inquiry for the item from ben****Jan 13, 2018

    Can this be used to refill kitchen culinary torch?

    Answer : [Re] Inquiry for the item from ben****

    No.

+View all Notice, FAQ, Q&A >>
Aerogaz Multi Cooker (AZ-2022MG)
Aerogaz Multi Cooker (AZ-2022MG)
Item Q&A
  • Question : Inquiry for the item from mou****Aug 03, 2019

  • Question : pot sizeJul 20, 2017

    hi
    Please advise the dimension of the inner pot.
    Would like to know the height and the diameter

    Answer : [Re] pot size

    -

  • Question : Inner potJul 19, 2017

    I would like to know if the inner pot is removable for washing OR is it fixed together with the base ?

    Answer : [Re] Inner pot

    its removable.

  • Question : Multi cooker enquiryJul 17, 2015

    Hi can we cook rice in this?

    Answer : [Re] Multi cooker enquiry

    Not recomend..the rice will stick to the stainless steel pot..

  • Question : steamboatMar 28, 2014

    Hi seller,

    Can this be use as for steamboat?

    - jessica

    Answer : [Re] steamboat

    Dear customer

    Yes,

    Thank you.

+View all Notice, FAQ, Q&A >>
Aerogaz Instant Water Heater-S600W
Aerogaz Instant Water Heater-S600W
Item Q&A
  • Question : Inquiry related delivery from tev****Jul 26, 2019

    Delivery and replacement include in 30$? Should I add 5$ for shipment too?

    Answer : [Re] Inquiry related delivery from tev****

    Install is $30 ..you need to add shipment fee

  • Question : Inquiry for the item from sta****Apr 19, 2019

    Got installation? How much?

    Answer : [Re] Inquiry for the item from sta****

    $30 for replacement

  • Question : After serviceSep 17, 2018

  • Question : Inquiry for the item from ste****Aug 03, 2018

    Hi, does this set come with the shower accessories? If I don't need the shower accessories, is there any discount for the heater only? Thanks.

    Answer : [Re] Inquiry for the item from ste****

    Its a set

  • Question : Inquiry for the item from gir****Jul 11, 2018

    Any stock at the moment?

    Also, If I placed the order today, can I self collect this week?

    What is the operating hours too?

    Answer : [Re] Inquiry for the item from gir****

    yes there is stock .. Mon to sat 9am to 5pm

    Question : [Re] Inquiry for the item from gir****

    If by TAQBIN, roughly how long to reach the customer? Thanks.

    Answer : [Re] Inquiry for the item from gir****

    your order under store pick up

+View all Notice, FAQ, Q&A >>
Goldenfuji Portable Gas Stove + Cartridge Gas
Goldenfuji Portable Gas Stove + Cartridge Gas
Item Q&A
  • Question : Inquiry for the item from ein****Jul 20, 2019

    Let me know, it is included wind cover, if not included, please suggest where and how to buy. Thanks

    Answer : [Re] Inquiry for the item from ein****

    not include.. you can choose the gf 8800 .. it come with the wind proof shield

    Question : [Re] Inquiry for the item from ein****

    Ok, I will order and choose GF8800 with wind proof shield.

    Answer : [Re] Inquiry for the item from ein****

    ok

  • Question : Inquiry related delivery from den****Jun 01, 2019

    Hi, if I do store pick up, what are your store operating hours?

    Answer : [Re] Inquiry related delivery from den****

    9am to 5pm

    Question : [Re] Inquiry related delivery from den****

    Open on weekends?

    Answer : [Re] Inquiry related delivery from den****

    only saturday

  • Question : Order: 118186909 (Apr 16, 2018 )Apr 16, 2018

    Dear Staff, Please kindly send out my order ASAP as I need it for camping trip this coming week (Sat).

    Thank you very much.

    I can be contacted at 97604331. Cheers.

    Answer : [Re] Order: 118186909 (Apr 16, 2018 )

    Hi will ship out today

    Question : [Re] Order: 118186909 (Apr 16, 2018 )

    Thank you very much Gina!

    Answer : [Re] Order: 118186909 (Apr 16, 2018 )

    welcome

  • Question : Inquiry related delivery from val****Aug 12, 2017

    Can I check how Long does it take for item to be delivered?

    Answer : [Re] Inquiry related delivery from val****

    Its within 2 to 3 days after order confirm

  • Question : Inquiry for the item from cin****Aug 05, 2017

    Hello seller! I would like to get a stove urgently for tmr's event. Can i know where is your shop located and are you open tmr? Hope you can rey me asap! Thank you!

    Answer : [Re] Inquiry for the item from cin****

    Oh ... sry for the late reply.. we only reply from Mon to Friday.. operate mon to sat.

+View all Notice, FAQ, Q&A >>
Aerogaz 90cm Stainless Steel Gas hob with 2 burners (Timer and Non-Timer) (AZ-920SFT / AZ-920SF)
Aerogaz 90cm Stainless Steel Gas hob with 2 burners (Timer and Non-Timer) (AZ-920SFT / AZ-920SF)
Item Q&A
  • Question : Inquiry for the item from gli****Jul 18, 2019

Aerogaz 4L slow cooker (AZ 604SC)
Aerogaz 4L slow cooker (AZ 604SC)
Item Q&A
  • Question : Inquiry for the item from lyn****Jul 15, 2019

    Store opening hours?

    Answer : [Re] Inquiry for the item from lyn****

    9am to 5pm

    Question : [Re] Inquiry for the item from lyn****

    Mon to fri?

    Answer : [Re] Inquiry for the item from lyn****

    yes

  • Question : Use of Inner PotSep 11, 2018

    Is it true we should soak or immerse the purple pot in water for a day before first use? Kindly explain why or why not.
    Thank you.

    Answer : [Re] Use of Inner Pot

    i have no idea about this

    Question : [Re] Use of Inner Pot

    As a seller, can you please be more professional to go and find out more about the product instead of telling potential customers you have no idea about the product? You appear only interested in earning from the sale and will provide little or no service, even before the sale. Wonder how you would react if customers need your help after the sales!

    Answer : [Re] Use of Inner Pot

    I am a seller not a user, why is there a need to provide you this information, where did you heard of such thing go verify from them , i did not mention this in my product listing information. and this is not part of after or before sale service.

    Question : [Re] Use of Inner Pot

    It just shows u r not professional at all eccentric as a seller. Don’t even bother to find out more about the product u r selling nor show any interest to answer queries. I don’t buy from such buyers as your certainly not interested to help answer any queries. Only interested in making money.

    Answer : [Re] Use of Inner Pot

    already told you no iidea and You demand me to explain to you why...This is not google, go google to find your answer, you are also aeccentric customer..i don't need your sale..you will be a problematic customer

    Question : [Re] Use of Inner Pot

    Everyone can see your problematic attitude in the way u hv been answering customers on queries. I will write to Qoo10 about ur bad attitude

    Answer : [Re] Use of Inner Pot

    i have nothing to be afraid.. its you demanding

  • Question : Inquiry related delivery from tri****May 23, 2018

    Hi may I know where is the pick up point? Thank you.

    Answer : [Re] Inquiry related delivery from tri****

    Your order under delivery no need come collect

  • Question : Inquiry for the item from bal****Jan 12, 2018

    Hi, can I buy only the inner pot? My current one cracked.

    Answer : [Re] Inquiry for the item from bal****

    at the moment we don't have stock for the inner pot..

    Question : [Re] Inquiry for the item from bal****

    When will it be restock?

    Answer : [Re] Inquiry for the item from bal****

    no idea yet

  • Question : warrantyAug 29, 2017

    May I know the one year warranty starts from date of purchase or date of receipt ?
    How to register for the warranty or just have to keep a copy of the e-ticket ?

    Answer : [Re] warranty

    Replyed

+View all Notice, FAQ, Q&A >>
Golden Fuji Single Stove(GF-984)
Golden Fuji Single Stove(GF-984)
Item Q&A
  • Question : Inquiry for the item from Tre****Apr 14, 2019

    Hi, possible to let me know if i can just purchase and change the metal casing of this stove? I already have this stove at home but the metal casing got dirty.

    Answer : [Re] Inquiry for the item from Tre****

    not recommened.

    Question : [Re] Inquiry for the item from Tre****

    Dangerous?

    Answer : [Re] Inquiry for the item from Tre****

    yes.

    Question : [Re] Inquiry for the item from Tre****

    Can i try? Looks like just changing cover only

    Answer : [Re] Inquiry for the item from Tre****

    not recommened.. at your own risk.

  • Question : Inquiry related delivery from joa****Jul 28, 2018

    Hi, would like to know for self-collect from yr office at 1 Loyang Way, we still hv to pay for shipping charge as shown on qoo10 website. Kindly clarify this shipping rate. thank you

    Answer : [Re] Inquiry related delivery from joa****

    No need..have amend the item shipping .. please check

  • Question : Inquiry related delivery from lin****Apr 30, 2018

    How long will my iten arrive? Need to book lpg gas come also

    Answer : [Re] Inquiry related delivery from lin****

    will ship out today

  • Question : CollectionApr 15, 2018

    Dear Seller,

    Self Collection at where ?

    Answer : [Re] Collection

    1 Loyang way 1

  • Question : PUB - InstallationJan 27, 2018

+View all Notice, FAQ, Q&A >>
Aerogaz 60cm Stainless Steel Gas hob with 3 burners (Timer ) (AZ-693SFT )
Aerogaz 60cm Stainless Steel Gas hob with 3 burners (Timer ) (AZ-693SFT )
Item Q&A
  • Question : Inquiry for the item from jim****Jul 12, 2019

    What is the warranty and how to register for the warranty?

    Answer : [Re] Inquiry for the item from jim****

    register at www.aerogaz.com

  • Question : Inquiry for the item from jof****May 28, 2019

    HI, if my cutout is 545 x 470, can this hob fit?

    Answer : [Re] Inquiry for the item from jof****

    cannot your width is 545mm .. slightly smaller.. mine is 552mm need to cut your table

  • Question : Inquiry for the item from ken****Nov 14, 2018

    Hi, may I know the biggest to the smallest burner Kw and the knob is made of what material. Thank you.

    Answer : [Re] Inquiry for the item from ken****

    dear customer

    knob is make of Plastic.. biggest burner 3.6kw Medium 1.75kw
    smallest 1.0kw

    Question : [Re] Inquiry for the item from ken****

    Hi, thanks for the info.

    Answer : [Re] Inquiry for the item from ken****

    welcome

Aerogaz 60CM Stainless Steel Hob with 4 burners (AZ-470SF)
Aerogaz 60CM Stainless Steel Hob with 4 burners (AZ-470SF)
Item Q&A
  • Question : Inquiry for the item from 261****Jul 09, 2019

    Can you do the installation for this hob before the PUB switches on the gas?

    Answer : [Re] Inquiry for the item from 261****

    yes we can but can't test the stove.

Aerogaz Multi Cooker(AZ-508MC)
Aerogaz Multi Cooker(AZ-508MC)
Item Q&A
  • Question : 来自jes****会员的配送咨询。Jul 08, 2019

    Can change address!!!

    Answer : [Re] 来自jes****会员的配送咨询。

    Can change address Delivery now?

    Question : [Re] 来自jes****会员的配送咨询。

    delivery take 2 to 3 days .. and we can't change address.

    Answer : [Re] 来自jes****会员的配送咨询。

    Cancel can

    Question : [Re] 来自jes****会员的配送咨询。

    ok already cancel.

  • Question : Inquiry for the item from lp.****Jan 09, 2018

    Seller, had send u msg on this issue. am still waiting for u to get back to me on how u going to change the inner stainless pot for me. Pls don't tell me to cook on this dented pot

    Answer : [Re] Inquiry for the item from lp.****

    will send you the inner pot

    Question : [Re] Inquiry for the item from lp.****

    Ok., Thanks. Any advise when? Coz I need tell my parents to stay home to collect it

    Answer : [Re] Inquiry for the item from lp.****

    Ok i let you know the actual date next week

    Question : [Re] Inquiry for the item from lp.****

    Pls help arrange asap as I need it for my cooking. Thanks

    Answer : [Re] Inquiry for the item from lp.****

    cnfirm the date with you later

    Question : [Re] Inquiry for the item from lp.****

    When can u confirm on the exchange? This is the second week. How long do I have to wait?

    Answer : [Re] Inquiry for the item from lp.****

    sorry we exchange on this friday.

    Question : [Re] Inquiry for the item from lp.****

    Ok. Will wait for u . Thanks

    Answer : [Re] Inquiry for the item from lp.****

    welcome

  • Question : Inquiry for the item from lp.****Jan 02, 2018

    Pls confirm is this 5L or 6L? Pix show 6L, but yr feature intro writes 5L

    Answer : [Re] Inquiry for the item from lp.****

    5l

  • Question : CollectionNov 09, 2016

    Hi, can I know are there a showroom that I can go down to hv a look n purchase directly?

    Answer : [Re] Collection

    At No 1 Loyang way 1

  • Question : Stainless SteelSep 06, 2016

    What grade of stainless steel is the inner pot made out of?

    Answer : [Re] Stainless Steel

    no idea.

+View all Notice, FAQ, Q&A >>