Q&A board

Q & A Lists
Item Question & Answer
【Magic Folding Board】 Magic Folder Board As Seen On TV make you easy to fold and order your clothes!
【Magic Folding Board】 Magic Folder Board As Seen On TV make you easy to fold and order your clothes!
Item Q&A
  • Question : Inquiry related delivery from 234****Aug 30, 2019

    May I know when and between what time will the item be delivered? Thank you.

    Answer : [Re] Inquiry related delivery from 234****

    On Qpost : Dear customer
    The restock of the product is late
    We will send you the goods as soon as possible next Monday
    We apologize for any inconvenience

    Question : [Re] Inquiry related delivery from 234****

    Pls tell me roughly what time to expect on Monday as it's a door to door delivery right? I need to be around. Thanks!

    Answer : [Re] Inquiry related delivery from 234****

    Pls tell me roughly what time to expect on Monday as it's a door to door delivery right? I need to be around. Thanks!

    Question : [Re] Inquiry related delivery from 234****

    Dear customer
    The time may change slightly depending on the situation of qxpress.
    The parcel will depart on Monday and arrive on Wednesday-Thursday.
    We apologize for any inconvenience

【LOWEST PRICE】 300g Tile Beauty Line ★SPONGE HERA FREE!!★ Price compare and decide!!
【LOWEST PRICE】 300g Tile Beauty Line ★SPONGE HERA FREE!!★ Price compare and decide!!
Item Q&A
    • Question : Inquiry for the item from maz****Aug 10, 2019

      Is one bottle if apply how long must dry it, and one bottle can last for how long?

      Answer : [Re] Inquiry for the item from maz****

      Deat customer
      Allow to dry for 24 hours after application
      And the maintenance period is about 1 ~ 2 years
      The wall can be kept longer
      thanks

      Question : [Re] Inquiry for the item from maz****

      Expired of product?

      Answer : [Re] Inquiry for the item from maz****

      Dear Customer
      Thanks for your enquiry.
      Expiry date is 36 months.

    • Question : Inquiry for the item from jud****Jul 16, 2019

      For tile filler for bathroom floor tile, do you have it in grey colour? Thanks.

      Answer : [Re] Inquiry for the item from jud****

      Dear customer
      Thank you for your inquiries
      We do not have gray color.
      Have a nice day!

    • Question : Inquiry for the item from car****May 12, 2019

      Hi,tile beauty line and joint filler can use for the living and bathroom wall and floor tiles?

      Answer : [Re] Inquiry for the item from car****

      Dear customer
      of course
      Both bathroom and living room floor are available
      Thanks

    • Question : Delivery cost incur per item instead of per delivery?Jul 30, 2018

      I'm trying to order 2 items, but why is it being charged twice in delivery cost, please assist to check and get back. Thank you very much

      Answer : [Re] Delivery cost incur per item instead of per delivery?

      Dear Customer
      Thanks for your enquiry.
      It is because increasing the air parcel weight.
      Have a nice day!

    +View all Notice, FAQ, Q&A >>
    ★3M™ Super Grip Gloves★More Comfortable Than Bare Hands! General Material Handling/Electrical Component Assembly/Handling Small Parts/Carpentry Plumbing Roofing
    ★3M™ Super Grip Gloves★More Comfortable Than Bare Hands! General Material Handling/Electrical Component Assembly/Handling Small Parts/Carpentry Plumbing Roofing
    Item Q&A
    • Question : Inquiry for the item from she****Jul 16, 2019

      I want to order 5 pairs but the shipping became $30.... please help

      Answer : [Re] Inquiry for the item from she****

      Dear Customer
      Thanks for your enquiry.
      It is because increasing the air parcel weight.
      Have a nice day!

    • Question : heat resistanceOct 28, 2016

      Hi can i check if the glove can withstand heat as well? or it will damage the glove instead ?

      Answer : [Re] heat resistance

      Dear customer
      Our gloves are no heat resistant.
      You need to find a dedicated 3m heat-resistant gloves.
      Have a nice day

    • Question : sizeJul 14, 2016

      hi seller,

      How do i know which size to buy ?
      Any dimension given ?

      Answer : [Re] size

      Dear customer.
      Thanks for your enquiry.
      The size chart at the bottom of the page.
      Have a nice day!

    • Question : Pink SuperGrip 200 avaliable in size SJun 04, 2016

      Hi there,
      Wish to enquire is you have stock for size S for Pink Colour SuperGrip 200?
      If have I am interested to get.

      Awaiting for your kind reply

      Answer : [Re] Pink SuperGrip 200 avaliable in size S

      Dear Customer
      we added the option
      (6.SUPERGRIP NBR 200 PINK -S).
      Thank you.

    • Question : Wholesale PurchaseJun 03, 2016

      Hi there,
      Able to contact me back for wholesale purchase?
      My mobile +(65)98225529 (Whatapp)
      Or email me at mohdashraf8 at gmail

      Awaiting for your kind response

      Answer : [Re] Wholesale Purchase

      Sorry,We do not sell wholesale.
      Have a nice day!

    ★Antibacterial Index Chopping Board★Made in Korea★Less Scratch/Odor! Protect your family health!
    ★Antibacterial Index Chopping Board★Made in Korea★Less Scratch/Odor! Protect your family health!
    Item Q&A
    • Question : Inquiry for the item from por****Jul 13, 2019

      Hi. Whata the length and width for the sense index chopping board holder? I need to know the dimension of the holder. Thanks.

      Answer : [Re] Inquiry for the item from por****

      Dear customer
      Width 32cm
      Height 7.5cm
      Thanks

    • Question : Inquiry for the item from tas****Jul 06, 2019

      hi,

      if there is no plans to restock why didnt you inform me??
      i hv alr placed order and waiting now u telling me no plan to restock. you should hv the responsibility to at least inform isnt it?

      Answer : [Re] Inquiry for the item from tas****

      Dear customer
      We apologize for any inconvenience
      We will strive to provide good quality products.

    • Question : Inquiry for the item from jmc****Jul 05, 2019

      When will restock healing index without stand holder?

      Answer : [Re] Inquiry for the item from jmc****

      Dear customer
      The product has no plans for stocking for the time being.
      We apologize for any inconvenience
      thanks

    • Question : Inquiry for the item from nat****Apr 12, 2019

      Hi! May I know what's the thickness of the sense chopping boards?

      Answer : [Re] Inquiry for the item from nat****

      Dear customer
      Thank you for your inquiries
      The thickness of the board is about 0.3cm ~ 0.4cm
      Thanks

    • Question : Inquiry related delivery from kri****Mar 28, 2019

    +View all Notice, FAQ, Q&A >>
    ★BUY 1 GET 1 FREE★Bathroom Tile Grout Marker★Clean and whiten the spaces between tiles!
    ★BUY 1 GET 1 FREE★Bathroom Tile Grout Marker★Clean and whiten the spaces between tiles!
    Item Q&A
    • Question : Inquiry for the item from she****May 16, 2019

    • Question : Inquiry for the item from mjs****May 01, 2018

      Can use any floor living hall or kitchen or toilet, once apply how long it will stay forever?

      Answer : [Re] Inquiry for the item from mjs****

      Dear Customer
      Thank you for your inquiries.
      Can be used in the kitchen and toilet.
      The wall and floor are different from each other.
      When used on a wall, it can last a very long time,
      When used on the floor will last about 1 year.
      Depending on your cleaning frequency, the maintenance period may increase.
      Thanks.

    • Question : Inquiry for the item from ber****Dec 04, 2017

      Will the marker colour fade after many washes with water detergent?

      Answer : [Re] Inquiry for the item from ber****

      Dear Customer
      Much washing may result in discoloration.
      Thanks

    • Question : Inquiry for the item from ber****Dec 04, 2017

      Will the marker colour fade after many washes with water detergent?

      Answer : [Re] Inquiry for the item from ber****

      Dear Customer
      Much washing may result in discoloration.
      Thanks

    • Question : [Shipping] Related InquiriesJan 04, 2017

      Hi seller, I would like to order 5 pieces of tile grout marker, but why the shipping rate is $14.99 instead of $4.99?

      Answer : [Re] [Shipping] Related Inquiries

      Dear Customer
      Thanks for your enquiry.
      It is because increasing the air parcel weight.
      Have a nice day!

    +View all Notice, FAQ, Q&A >>
    【KITCHEN ESSENCIAL】★Sink Rack Rolk★[Made In Korea] Saves Space - Simply Roll It Up Once Done! Dries Washed Vegetables Utensils And More Easy To Clean And Store!
    【KITCHEN ESSENCIAL】★Sink Rack Rolk★[Made In Korea] Saves Space - Simply Roll It Up Once Done! Dries Washed Vegetables Utensils And More Easy To Clean And Store!
    Item Q&A
    • Question : Inquiry for the item from kit****Mar 24, 2019

      Is this stainless steel? How fast delivery?

      Answer : [Re] Inquiry for the item from kit****

      Dear customer
      This product is stainless steel fit
      It takes 3 ~ 5 days to ship.
      Thanks

      Question : [Re] Inquiry for the item from kit****

      Hi thanks!

      Answer : [Re] Inquiry for the item from kit****

      Thanks
      Have a nice day!

    • Question : Rack infoSep 23, 2017

      Hello,

      we are looking for fridge shelf. This roll can fit into the fridge ?...please let me know.

      Answer : [Re] Rack info

      Dear Customer
      Thank you for your inquiry.
      This shelf is suitable for sink.
      Have a nice day!

    【PRIDE POWER】 Toilet bowl resin for grout ★100% waterproof★Mildew resistant★Made in Korea
    【PRIDE POWER】 Toilet bowl resin for grout ★100% waterproof★Mildew resistant★Made in Korea
    Item Q&A
    • Question : Inquiry for the item from c.f****Feb 24, 2019

      Any stock for the 90g?

      Answer : [Re] Inquiry for the item from c.f****

      Dear customer
      Thank you for your inquiries
      Currently out of stock
      have a nice day

    【KITCHEN ESSENCIAL】★Multi-purpose Magic Silicone Wash Brush★[Made In Korea] Super Easy to Clean!
    【KITCHEN ESSENCIAL】★Multi-purpose Magic Silicone Wash Brush★[Made In Korea] Super Easy to Clean!
    Item Q&A
    • Question : Inquiry related delivery from kse****Feb 15, 2019

      Can u reduce shipping? Item just light.. how can shipping so ex.. can give diff colors?

      Answer : [Re] Inquiry related delivery from kse****

      Dear customer
      color is random
      I'm sorry I can not help you.
      Have a nice day

    • Question : USAGEAug 15, 2017

      Dear Seller,
      Is the brush suitable for non-stick pots and pans?

      Kris

      Answer : [Re] USAGE

      Dear Customer
      Thank you for your enquiry.
      Yes, Of course
      It is available in pots and pans.
      Thanks.

    • Question : $9.98 for how many brush?Mar 16, 2017

      Dear Seller,

      Please advise me on how many brushes is for the price of $9.98?

      Thanks

      Prue Chin

      Answer : [Re] $9.98 for how many brush?

      Dear customer
      It will be shipped one.
      Have a nice day

    【KITCHEN TOWEL AND CHOPPING BOARD HOLDER】 hanging on the kitchen cabinet or hang on the door cabinet
    【KITCHEN TOWEL AND CHOPPING BOARD HOLDER】 hanging on the kitchen cabinet or hang on the door cabinet
    Item Q&A
    • Question : Inquiry for the item from chr****Aug 23, 2018

      Good day to you Seller. Please advise if you have stock for this cutting board holder in white Color? Thank you.

      Answer : [Re] Inquiry for the item from chr****

      Dear Customer
      White color is out of stock and can not be sold anymore.
      Thanks

    【BUY 1 GET 1 FREE】★300g Tile Beauty Line★SPONGE HERA FREE!!★Lowest Price!! Price compare and decide!
    【BUY 1 GET 1 FREE】★300g Tile Beauty Line★SPONGE HERA FREE!!★Lowest Price!! Price compare and decide!
    Item Q&A
    • Question : Inquiry for the item from ham****Aug 23, 2018

      Hi seller, will it get mouldy after sometime? Thank you.

      Answer : [Re] Inquiry for the item from ham****

      Dear Customer
      Because it depends on the environment, we can not tell you exactly.
      However, the maintenance period of the product is more than one year.
      Thanks

    • Question : lastingApr 16, 2018

      hi, how long will it last>

      Answer : [Re] lasting

      Dear Customer
      Thank you for your inquiry
      The maintenance period depends on the number of times the toilet is cleaned.
      It usually lasts more than a year.
      Have a nice day

    • Question : Inquiry for the item from ham****Jan 21, 2018

      Hi, is it waterfroof? Thank you.

      Answer : [Re] Inquiry for the item from ham****

      Dear Customer
      Thank you for your inquiries
      It is waterproof.
      Thanks.

    • Question : Magic CaulkFeb 10, 2016

      Hi,

      Can this be used on homogeneous tiles in the living area?

      Answer : [Re] Magic Caulk

      Dear customer,
      Thank you for your enquiry.
      Yes, of course.
      Living tiles available.
      Have a nice day!

    ◆Anti-Slip Floor Stickers◆Made in Korea! New Adhesive Tape /Non-Slip Pad/Non-Slippery nd/Character Sticker/Bathroom/Kitchen
    ◆Anti-Slip Floor Stickers◆Made in Korea! New Adhesive Tape /Non-Slip Pad/Non-Slippery nd/Character Sticker/Bathroom/Kitchen
    Item Q&A
    • Question : Inquiry for the item from val****Jun 29, 2018

      May I know when will F05 white be restocked?

      Answer : [Re] Inquiry for the item from val****

      Dear Customer
      Thank you for your inquiries
      F05 will likely be restored this week.
      Have a nice day

    • Question : Quantity in a packetFeb 22, 2016

      I would like to know how many pcs in a box?

      Answer : [Re] Quantity in a packet

      Dear customer,
      Thank you for your enquiry.
      2sheet = 1box.
      thanns.

    • Question : Order no: 155576194 & 155576195Oct 29, 2015

      Hi,

      I've received e-mail from Qoo10 that prompt me to make payment, however payment has been made on the day of purchase already. Pls see attached transaction ref. Kindly check on your side and revert.

      Thank you.

      Regards,
      Rachel

      Answer : [Re] Order no: 155576194 & 155576195

      Hi, dear customer.
      your payment-related problem, please contact Qoo10.
      E-mail address : help@qoo10.sg
      thanks

    ★Korea-Kid Sunglasses★UV Cut/UV400 Protection Sunglasses/Kids Accessory/Kids Glasses/Fashion Sunglasses/Mirror Lens/Summer Beach Style
    ★Korea-Kid Sunglasses★UV Cut/UV400 Protection Sunglasses/Kids Accessory/Kids Glasses/Fashion Sunglasses/Mirror Lens/Summer Beach Style
    Item Q&A
    • Question : Inquiry for the item from jln****Jun 15, 2018

      Dear seller, are u restocking for option 4 and 5 for basic horn glasses? These 2 types of glasses are non sunglasses right? Do they come with plastic lens with no degree?

      Answer : [Re] Inquiry for the item from jln****

      Dear Customer
      Thank you for your inquiries.
      The items you inquired are difficult to stock.
      We hope to provide a more cohesive product offering in the near future.
      Thanks.

    • Question : Cart no. : 112101162Jul 26, 2017

      Why charm pink never ship together with blue fab?

      Do not cancel the order, let me know other alternatives you have.

      Thank you.

      Answer : [Re] Cart no. : 112101162

      Dear customer.

      Option:01. Charm Pink

      The item you have ordered is unfortunately currently out of stock. We have proceeded to cancel and refund your order accordingly.
      We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience casued.
      We hope yo provide a more cohesive product offering in the near future.

      Have a nice day.

    • Question : EnquiryJun 13, 2016

      Hi. How long does it take to receive the item once order placed?

      Answer : [Re] Enquiry

      Dear Customer
      Maybe 3~4days
      Thanks

    【KITCHEN ESSENCIAL】★Sink Rack Roll★[Made In Korea] Saves Space - Simply Roll It Up Once Done! Dries Washed Vegetables Utensils And More Easy To Clean And Store!
    【KITCHEN ESSENCIAL】★Sink Rack Roll★[Made In Korea] Saves Space - Simply Roll It Up Once Done! Dries Washed Vegetables Utensils And More Easy To Clean And Store!
    Item Q&A
    • Question : shipping timeFeb 09, 2018

      hi seller

      may I check when wil my parcel reach my place?

      regards
      buyer

      Answer : [Re] shipping time

      Dear Customer
      Your parcel has been shipped today.
      Please wait a few days
      Thanks

    • Question : shipping timeFeb 08, 2018

      hi seller

      may I check when my stock will reach?

      from
      buyer

      Answer : [Re] shipping time

      Dear Customer
      Your parcel has been shipped today.
      Please wait a few days
      Thanks

    • Question : Inquiry related delivery from pyt****Jul 27, 2017

      Hi seller if I oder 1set sink rack roll today when can receive?

      Answer : [Re] Inquiry related delivery from pyt****

      Dear Customer
      Maybe it will be received by July 31 or August 1.
      Because it is weekend.
      Thanks

      Question : [Re] Inquiry related delivery from pyt****

      OK. Thanks.

      Answer : [Re] Inquiry related delivery from pyt****

      Already answered inquiry. If you have another any question, please contact to us.

    • Question : Shipping requestMay 07, 2017

      Hi,
      I ordered the item on 4 May 2017 and payment has been completed.

      My shipping information still shows as "Shipping Request"
      My Order No. and date are:
      215080825 (May 04, 2017 )

      Can you please check whether the order has been received and when are the shipping and delivery dates?

      Thanks
      James

      Answer : [Re] Shipping request

      Dear Customers
      Thank you for your enquiry
      Korea "Children's Day" was delayed because of delivery.
      Your parcel has been shipped today.
      Have a nice day

    • Question : [Shipping] Related InquiriesFeb 27, 2017

      Hi,

      You shipping charges is really expensive as I'm buying 1 sink rack and another brush. Total it is 8.99 for the shipping where the brush isn't that heavy. Doesn't sound reasonable in any case.

      Answer : [Re] [Shipping] Related Inquiries

      Dear Customer
      Thanks for your enquiry.
      It is because increasing the air parcel weight.
      Have a nice day!

    +View all Notice, FAQ, Q&A >>
    ★Kitchen Dish Towel Bar Holder★Keep your home clean and elegant! Easy Installsuitable for kitchen living room and bathroom meet your different needs.
    ★Kitchen Dish Towel Bar Holder★Keep your home clean and elegant! Easy Installsuitable for kitchen living room and bathroom meet your different needs.
    Item Q&A
    • Question : shipping costJan 24, 2018

      hi,

      I've tried adding 5 different items for your shop but will charge about $14.99 for shipping.
      Isnt the shipping is the one time cost for consumer to pay. please advise

      Answer : [Re] shipping cost

      Dear Customer
      Thanks for your enquiry.
      It is because increasing the air parcel weight. (Korea)
      Have a nice day!

    ★150g Self Repair Holes In Tile Grout★[Made in Korea] Grout Joints Between Tiles Using a Wood Stick!
    ★150g Self Repair Holes In Tile Grout★[Made in Korea] Grout Joints Between Tiles Using a Wood Stick!
    Item Q&A
    • Question : Inquiry for the item from Ong****Nov 13, 2017

      Hi, can it use on toilet floor tile? Will it get mould after come in contact w water?

      Answer : [Re] Inquiry for the item from Ong****

      Dear Customer
      Available in the bathroom floor tiles.
      It is protected from mold.
      Thanks!

    • Question : Good for securing fallen wall tiles?Dec 29, 2016

      Hi if my wall tile is falling and some already bulge out, can this help to stick them back?

      Answer : [Re] Good for securing fallen wall tiles?

      Dear customer
      Thanks for your enquiry.
      I can't see your tiles, I make this difficult.
      But this product will fill up the bulge and flatten.
      Thanks

    • Question : Order No : 188002238Sep 17, 2016

      Hi seller , the item I order since 12'September'2016 till now no order status update at all . Kindly let me know when can I receive the item ?

      Answer : [Re] Order No : 188002238

      Dear customer
      (Thanksgiving day 14/09/2016 ~ 18/9/2016)
      Because the Thanksgiving period, the product will be sent out sequentially on the 19th(today).
      Sorry for the late deliveries.
      Have a nice day!

    • Question : about itemAug 04, 2016

      Can use for toilet floor tile? But my toilet floor tile deep inside is always wet?

      Answer : [Re] about item

      Dear customer
      Thanks for your enquiry.
      You can use the toilet floor.
      And the waterproof effect.
      Have a nice day!

    【Little Trees®】★30Kinds Assorted Air Freshener Scents★Made in USA★Where the air is always fresh! Little Trees air fresheners are unique in their quick powerful and long lasting effectiveness.
    【Little Trees®】★30Kinds Assorted Air Freshener Scents★Made in USA★Where the air is always fresh! Little Trees air fresheners are unique in their quick powerful and long lasting effectiveness.
    Item Q&A
    ★300g Tile Beauty Line★Made In Korea★Clean and whiten the spaces between tiles! Clean Spaces Between Tiles Stains Bathroom Kitchen Porch Patio Etc.
    ★300g Tile Beauty Line★Made In Korea★Clean and whiten the spaces between tiles! Clean Spaces Between Tiles Stains Bathroom Kitchen Porch Patio Etc.
    Item Q&A
    • Question : do you sell Denseal Superior, Fine Particle Glass Ionomer Restorative Material,Sep 05, 2017

      do you sell Denseal Superior, Fine Particle Glass Ionomer Restorative Material,

      Answer : [Re] do you sell Denseal Superior, Fine Particle Glass Ionomer Restorative Material,

      Already answered inquiry. If you have another any question, please contact to us.

      Question : [Re] do you sell Denseal Superior, Fine Particle Glass Ionomer Restorative Material,

      do you sell Denseal Superior, Fine Particle Glass Ionomer Restorative Material,

      Answer : [Re] do you sell Denseal Superior, Fine Particle Glass Ionomer Restorative Material,

      Already answered inquiry. If you have another any question, please contact to us.

    • Question : deliveryMay 20, 2016

      How many days will reach Singapore if I order the tile magic caulking?

      Answer : [Re] delivery

      Dear Customer
      Maybe 3-4days
      Thanks

    【HOUSEHOLD ESSENCIAL】★Tile Grout Marker★[Made In Korea] Clean and whiten the spaces between tiles! Clean Spaces Between Tiles Stains Bathroom Kitchen Porch Patio Etc.
    【HOUSEHOLD ESSENCIAL】★Tile Grout Marker★[Made In Korea] Clean and whiten the spaces between tiles! Clean Spaces Between Tiles Stains Bathroom Kitchen Porch Patio Etc.
    Item Q&A
    • Question : Inquiry for the item from Che****Jul 22, 2017

      Can the item used for covering the black spot between the silicon on the washing basin?

      Answer : [Re] Inquiry for the item from Che****

      Dear Customer
      Thank you for contacting us.
      We recommend you " Tile Beautiful Line. "

      http://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=435735779

      Thanks

    • Question : Inquiry for the item from Che****Jul 22, 2017

      Can the item used for covering the black spot between the silicon on the washing basin?

      Answer : [Re] Inquiry for the item from Che****

      Dear Customer
      Thank you for contacting us.
      We recommend you " Tile Beautiful Line. "

      http://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=435735779

      Thanks

    • Question : [Shipping] Related InquiriesDec 23, 2016

      Does one shipping group apply as it was reflected double shipping charges for 2 items?

      Answer : [Re] [Shipping] Related Inquiries

      Dear Customer
      Thanks for your enquiry.
      It is because increasing the air parcel weight.
      Have a nice day!

    ★Multipurpose Round Silicone Trivet★The bright color and attractive honeycomb design add cheer and style to your kitchen
    ★Multipurpose Round Silicone Trivet★The bright color and attractive honeycomb design add cheer and style to your kitchen
    Item Q&A
    • Question : Inquiry for the item from jog****Jun 13, 2017

      I only want 3 turtoise colours. How to order?

      Answer : [Re] Inquiry for the item from jog****

      Dear Customers
      Thank you for your enquiry.
      If you buy 3, we will try to send it in various colors.
      Thanks.