Q&A board

Available
MON~FRI : 9:00am ~ 5:00pm
SAT : 9:00am ~ 1:00pm
SUN, Holiday : day off
Q & A Lists
Item Question & Answer
[All Big]Snakehead Fish Fillet Portion(500G)(4-5Pcs)(Frozen)
[All Big]Snakehead Fish Fillet Portion(500G)(4-5Pcs)(Frozen)
Item Q&A
  • Question : Inquiry related delivery from phy****Oct 18, 2019

  • Question : Inquiry for the item from shu****Mar 03, 2019

    When will this item be restocked?

    Answer : [Re] Inquiry for the item from shu****

    Hi,

    this item already restock.

    Thanks.

  • Question : Inquiry for the item from mar****Feb 26, 2019

  • Question : Inquiry from 240****Feb 03, 2019

  • Question : Inquiry related delivery from rac****Feb 01, 2019

+View all Notice, FAQ, Q&A >>
[All Big]Creamy Spinach Bun(500G)(19-21Pcs)(Frozen)(Halal)
[All Big]Creamy Spinach Bun(500G)(19-21Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry related delivery from how****Oct 17, 2019

    May I now if i order today, when can I receive?

    Answer : [Re] Inquiry related delivery from how****

    You will receive your goods on Saturday

  • Question : Inquiry related delivery from joe****Jul 26, 2018

  • Question : Inquiry related delivery from sma****May 17, 2017

    I have selected self collection - free. But why still being charge $6.90? There nothing I can do at my end.

    Answer : [Re] Inquiry related delivery from sma****

    Dear Customer,

    Please ensure that all items are selected with that option.

    If any item in your cart (from our store) was selected with the Others option, there will be a charge.

    Thank you!

[All Big]Salmon Cheese Stick(200G)(10Pcs)(Frozen)(Halal)
[All Big]Salmon Cheese Stick(200G)(10Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from liy****Oct 08, 2019

    Hi, when will the salmon cheese stick be in stock? Thanks.

    Answer : [Re] Inquiry for the item from liy****

    Hi,

    This item will on restock on next year.

    Thanks.

  • Question : Inquiry for the item from kha****Aug 31, 2019

  • Question : Inquiry for the item from lyn****Dec 14, 2018

    Is your promo 4 for $10.40 still available?

    I have picked this item for 8 qty but it shown $27++

    Pls advise.

    Answer : [Re] Inquiry for the item from lyn****

    Dear Customer,

    Yes the promotion is still available.

    Once the items are added to the cart, you will see a discount.

    Thank you!

    Question : [Re] Inquiry for the item from lyn****

    I am unable to see the discount.

    Answer : [Re] Inquiry for the item from lyn****

    Dear Customer,

    The discount will be shown at the bottom of the window.
    You have to click the Add to Cart (Buy) button.
    A window will appear and you will see the discount calculated at the bottom of the window.

    Thank you!

    Question : [Re] Inquiry for the item from lyn****

    Hi can't see the discount for 4 for $10.20.
    Pls advise.

    Answer : [Re] Inquiry for the item from lyn****

    Pls fix the technical glitch asap as urgently to load in order .

  • Question : Inquiry related delivery from jol****Jun 24, 2018

    If I order today, will I get my food by tues? Thks

    Answer : [Re] Inquiry related delivery from jol****

    Dear Customer,

    We typically can do next-day deliveries, but just in case, please do give us a call once you have placed your order, so we can ensure that it is delivered on time.

    Thank you!

  • Question : Inquiry for the item from tif****Jan 16, 2018

    Dear seller,

    Can we come to your factory to see n buy?

    Thank you.


    Tiff

    Answer : [Re] Inquiry for the item from tif****

    Dear Customer,

    Yes, we will be having Walk-In Sales for CNY on the following dates:

    26th January 2018 - 14th February 2018

    Monday - Friday 9am - 4pm
    Saturday 9am - 3pm
    Sunday CLOSED

    Our factory is located at:

    ALL BIG FROZEN FOOD PTE LTD
    1 Senoko Avenue, #01-05
    FoodAxis@Senoko
    Singapore 758297

    Please note that we only accept CASH transactions.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Breaded Cuttlefish Chip(500G)(10Pcs)(Frozen)(Halal)
[All Big]Breaded Cuttlefish Chip(500G)(10Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from all****Oct 07, 2019

  • Question : Inquiry for the item from bel****Sep 27, 2019

    When is the stock coming in?

    Answer : [Re] Inquiry for the item from bel****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from and****Sep 11, 2018

  • Question : Inquiry for the item from lis****Aug 05, 2018

    Hi, when is new stock arriving?

    Answer : [Re] Inquiry for the item from lis****

    Dear Customer,

    Apologies for the delay, we have just restocked this item.

    Thank you!

  • Question : Inquiry for the item from yan****Aug 04, 2018

    When is new stock coming in ?

    Answer : [Re] Inquiry for the item from yan****

    Dear Customer,

    Apologies for the delay, we have just restocked this item.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Tempura Fish Fillet(660G)(6Pcs)(Frozen)(Halal)
[All Big]Tempura Fish Fillet(660G)(6Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from all****Oct 03, 2019

    When restocking ?

    Answer : [Re] Inquiry for the item from all****

    Hi,

    Item restock already.

    Thanks.

  • Question : Inquiry related delivery from dar****May 15, 2019

    is delivery available on sat?

    Answer : [Re] Inquiry related delivery from dar****

    On Qpost : Yes, delivery time slot is 8am-12pm and 12pm-3pm.

    Question : [Re] Inquiry related delivery from dar****

    possible to request delivery in Sat morning when i placed my order?


    Answer : [Re] Inquiry related delivery from dar****

    yes, you can leave a message on memo to seller.

  • Question : Inquiry for the item from car****Feb 03, 2018

    My boys love your tempura fish... The best they have eaten. When will you restock this please?

    Answer : [Re] Inquiry for the item from car****

    Dear Customer,

    Thank you for your kind feedback! We are heartened to know that they love our products so much. :)

    Regretfully, we are unable to estimate when we will be restocking this item, but we are doing our best to make it available to our customers again! We apologise for any inconvenience caused.

    Thank you and we hope to receive your continued support!

  • Question : Inquiry for the item from nic****Dec 29, 2017

    Hi, when will the stock for this and Ebi fry be replenished? Thanks

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    We are unsure when the stocks for this item will arrive. We are sorry for any inconvenience caused!

    Thank you!

    Question : [Re] Inquiry for the item from nic****

    Ok, thank you

    Answer : [Re] Inquiry for the item from nic****

    You're welcome!

  • Question : Inquiry related delivery from loc****Dec 25, 2017

    No Free shipping for purchase $80? There is still a delivery charge of $6.90

    Answer : [Re] Inquiry related delivery from loc****

    Dear Customer,

    Please do ensure that all items are added to cart with the Shipping selected as 'Others'.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Mini Salmon Fish(200G)(12Pcs)(Frozen)(Halal)
[All Big]Mini Salmon Fish(200G)(12Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from raf****Oct 03, 2019

  • Question : Product informationOct 30, 2018

  • Question : Inquiry for the item from est****Sep 10, 2018

    Can I ask, the mini salmon fish can use air fryer ?

    Answer : [Re] Inquiry for the item from est****

    Dear Customer,

    Yes it can be cooked in the air fryer.

    Thank you!

  • Question : Inquiry related delivery from thc****Oct 20, 2017

    Dear seller, will there be any delivery on Sunday?

    Answer : [Re] Inquiry related delivery from thc****

    Dear Customer,

    We do not have deliveries on Sundays and Public Holidays.

    Thank you!

  • Question : PaymentMay 01, 2016

    Hi i try to make payment without delivery fee but the fee kept on adding to my payment. Please help to check .Thank you

    Answer : [Re] Payment

    Dear Customer,

    For delivery orders exceeding $80, please ensure all items have the 'Others' shipping rate selected to have the delivery fee waived off.

    However, if you wish to pick up the items from our factory store, please select the 'Store Pickup' Shipping Rate.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Fish Maw Sliced(500G)(Frozen)
[All Big]Fish Maw Sliced(500G)(Frozen)
Item Q&A
  • Question : Inquiry for the item from xuj****Oct 01, 2019

    Hi, when will this come in?

    Answer : [Re] Inquiry for the item from xuj****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from kas****Jul 29, 2019

    Do you have those big one piece fresh fish maw?

    Answer : [Re] Inquiry for the item from kas****

    Dear Customer,

    We only selling fish maw slice.

    Thanks.

  • Question : Inquiry from lim****Jun 30, 2019

    Will you restock any time soon. Thanks.

    Answer : [Re] Inquiry from lim****

    Dear Customer,

    There will not be a restock for this item on this period time.

    Apologies for the inconvenice caused!

    Thanks.

  • Question : Inquiry for the item from xuj****Jan 12, 2019

    Hi, when will this be available?

    Answer : [Re] Inquiry for the item from xuj****

    Dear Customer,

    There will not be a restock for this item.

    Apologies for the inconvenice caused!

  • Question : Inquiry for the item from xiu****Jul 14, 2018

    Still available. When the stocks will be coming.

    Answer : [Re] Inquiry for the item from xiu****

    Dear Customer,

    Apologies, but we are unable to estimate when we will restock this item at the moment.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Baby Abalone(300G)(10-11Pcs)(Frozen)
[All Big]Baby Abalone(300G)(10-11Pcs)(Frozen)
Item Q&A
  • Question : Inquiry for the item from xuj****Oct 01, 2019

    Hi, any idea is this coming?

    Answer : [Re] Inquiry for the item from xuj****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from sha****Jan 13, 2019

    When restock ?

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer,

    There will not be a restock for this item.

    Apologies for the inconvenice caused!

  • Question : Expiry dateFeb 01, 2018

    hi, what is the expiry date & abalone are from which country. if order today when will it be delivered.

    Answer : [Re] Expiry date

    Dear Customer,

    The expiry for the current batch is in December 2018. The origin is China. Typically we will try to arrange a next-day delivery if possible. You may also state your preferred delivery date and time slot in the seller memo.

    Thank you!

  • Question : DeliveryJan 27, 2018

  • Question : Inquiry for the item from Psy****Nov 25, 2017

+View all Notice, FAQ, Q&A >>
[All Big]Salmon Fillet Portion(500GM)(Approx.4-5Pcs)(Frozen)
[All Big]Salmon Fillet Portion(500GM)(Approx.4-5Pcs)(Frozen)
Item Q&A
  • Question : Inquiry for the item from sun****Sep 28, 2019

    Will there be any promotion coming up?

    Answer : [Re] Inquiry for the item from sun****

    Any promotion coming up?

    Question : [Re] Inquiry for the item from sun****

    Hi,

    Currently no.

    Thanks.

  • Question : Inquiry for the item from eli****Sep 09, 2019

  • Question : Inquiry related delivery from yip****Sep 09, 2019

    Hi, i combine item but it still charge me delivery fee. Pls advise? Pls c the photo attached. I choose delivery for both item. Thk

    Answer : [Re] Inquiry related delivery from yip****

    On Qpost : Hi, the item price is $104 but after discount $30.60, the total amount become $73.40. The total amount $80.30 is include $6.90 (delivery charge). Thanks.

  • Question : Inquiry for the item from cff****Sep 07, 2019

    Time sale many days but no stock how to buy??

    Answer : [Re] Inquiry for the item from cff****

    Hi,

    Item restock already. Sorry for the inconvenience.

    Thanks.

  • Question : Inquiry for the item from cal****Sep 07, 2019

    pls restock rhe salmon n cod fish thanks

    Answer : [Re] Inquiry for the item from cal****

    Hi,

    Item restock already. Sorry for the inconvenience.

    Thanks.

+View all Notice, FAQ, Q&A >>
[All Big]Premium White Cod (500G)(Approx.3-4Pcs)(Frozen)
[All Big]Premium White Cod (500G)(Approx.3-4Pcs)(Frozen)
Item Q&A
  • Question : Inquiry for the item from mic****Sep 28, 2019

  • Question : Inquiry related delivery from fum****Aug 25, 2019

    Hi, I have 2 orders under store pick up, of which the value is above $80. Can l request for them to be combine and send free. Thanks

    Answer : [Re] Inquiry related delivery from fum****

    Hi,

    Please provide us your cart NO.

    Thanks.

    Question : [Re] Inquiry related delivery from fum****

    Hello, thanks for the quick response, appreciate it.
    2 orders are as follow
    129048808 and 129056385
    Pls kindly send after 9th September.

    Answer : [Re] Inquiry related delivery from fum****

    Hi,

    Total is 4 cart right?
    129048808
    129049066
    129049174
    129056385

    Question : [Re] Inquiry related delivery from fum****

    Yes, that's right. Thanks

    Answer : [Re] Inquiry related delivery from fum****

    Hi,

    I will arrange your delivery on 10th Sep 2019, 8am-12pm.

    Thanks.

    Question : [Re] Inquiry related delivery from fum****

    OK, thanks for your kind understanding and arrangement.

  • Question : Inquiry for the item from 260****Aug 08, 2019

  • Question : Inquiry for the item from chw****Jul 28, 2019

    Hi Seller,
    Can walk in to buy? Will the price of all item in q10 same as walk in price?
    Thanks

    Answer : [Re] Inquiry for the item from chw****

    Dear Customer,

    Yes , you can walk in to buy. But the price for walk in and Q10 is different. Some item on Q10 will be more cheaper and the promotion is just for Q10 only.

    Thanks.

    Question : [Re] Inquiry for the item from chw****

    Thanks for your reply.

  • Question : Inquiry for the item from The****Jul 22, 2019

+View all Notice, FAQ, Q&A >>
Seafood Golden Bag(200G)(10Pcs)(Frozen)(Halal)
Seafood Golden Bag(200G)(10Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from yin****Sep 23, 2019

  • Question : Inquiry for the item from 243****Aug 19, 2019

    This item is currently out of stock. When can it be replenished? Thanks.

    Answer : [Re] Inquiry for the item from 243****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Change of delivery methodNov 01, 2018

    Hi!
    I’ve written twice to you about a change from self collection to home delivery but have yet to receive a response.
    Please respond soon as I need my food items by this Saturday .
    Thanks

    Answer : [Re] Change of delivery method

    Dear Customer,

    We will contact you to arrange for the delivery as soon as possible!

    Thank you!

[All Big]Golden Fish Solos(200G)(8Pcs)(Frozen)(Halal)
[All Big]Golden Fish Solos(200G)(8Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from 237****Sep 21, 2019

    Understand that this Golden Fish Solos also under mix and match for $10.20. When I want to place order, it charged original price without any discount. Pls advise!

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    I try already. It show $10.20.

    Question : [Re] Inquiry for the item from 237****

    You not select golden fish solos. You understand question or not? Pls see attached. Golden fish solos is not set discount.

    Answer : [Re] Inquiry for the item from 237****

    Hi, we check already. Is Q10 system remove for promo. Now is ok already.

    Question : [Re] Inquiry for the item from 237****

    Noted with thanks !

  • Question : Inquiry for the item from cal****Jun 27, 2019

    hi, is this item coming bk in stock soon? in fact many of your items are out of stock. Are they going to be replenished?

    Answer : [Re] Inquiry for the item from cal****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from inn****Jan 04, 2019

    Enquiring on your advertisement, bundle of 4, but unable to obtain the link nor able to select for this bundle. Pls assist. Thanks

    Answer : [Re] Inquiry for the item from inn****

    Dear Customer,

    We are launching a new item sale for the Bundle of 8 soon.

    As such, the bundle of 4 will be removed temporarily during this CNY period.

    Thank you!

  • Question : Inquiry from Edr****Feb 01, 2018

    Hi may I know what are the factory sales promo?

    Answer : [Re] Inquiry from Edr****

    Dear Customer,

    Many of our items will be sold at a cheaper price. There will also be some promotional items that are only sold during this walk-in sales. We also offer some bundle deals on our items as well as free gifts while stocks last.

    Thank you!

    Question : [Re] Inquiry from Edr****

    May I check on any special promotion on the mushroom balls so that I can plan on the trip down. Thank you.

    Answer : [Re] Inquiry from Edr****

    Dear Customer,

    We have a "4 for $10" promotion on a range of steamboat items, including mushroom ball, which is cheaper than our Steamboat Prosperity Bundle at the moment on Qoo10 (https://www.qoo10.sg/g/421678243). However, you may have some coupons or catch a time sale that makes the Steamboat Prosperity Bundle cheaper. In that case, you may like to purchase that online and come down to self-collect and take a look at some of our other products that are cheaper for walk-in sales.

    Thank you!

  • Question : Inquiry from coo****Sep 13, 2017

    Self collect but i m no have printer , may i just flash you e-tickets not?

    Answer : [Re] Inquiry from coo****

    Dear Customer,

    Yes you may just show us the e-ticket on your mobile.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Tiger Prawn Meat IQF Peeled and Deveined(500G)(Frozen)
[All Big]Tiger Prawn Meat IQF Peeled and Deveined(500G)(Frozen)
Item Q&A
  • Question : Inquiry for the item from mer****Sep 16, 2019

    Will you be restocking your tiger prawn meat?

    Answer : [Re] Inquiry for the item from mer****

    On Qpost : Hi, we will restock within this week.

  • Question : Inquiry for the item from Sea****Jun 03, 2019

    Hi when will u restock the deveined tiger prawns n threadfin steak?

    Answer : [Re] Inquiry for the item from Sea****

    Hi,tiger prawn meat will be restock before end of the week. And the thread fin steak is temporary not available and we will not restock within short period of time,thanks.

    Question : [Re] Inquiry for the item from Sea****

    Thank u! How abt the imitation crab meat? The Long thin type.

    Answer : [Re] Inquiry for the item from Sea****

    Hi,

    We are currently unable to estimate the next restock date.
    We apologise for any inconvenience caused.

    Thanks.

    Question : [Re] Inquiry for the item from Sea****

    Ok thanks

    Answer : [Re] Inquiry for the item from Sea****

    On Qpost : Hi,Can I change your delivery timing to 12pm-4pm?

    Question : [Re] Inquiry for the item from Sea****

    Tmr my parents not at home till 5pm cos my dad going sgh for ct scan.

    Answer : [Re] Inquiry for the item from Sea****

    Hi,

    Noted. I will rearrange your delivery on Wednesday between 12pm-4pm.

    Thanks.

  • Question : Delivery charge is free for more than $80 right?Nov 09, 2018

    Hi, I have selected few items and amount is more than $80. But why is there still a delivery charge?

    Answer : [Re] Delivery charge is free for more than $80 right?

    Dear Customer,

    It is possible that some items were selected under the 'Store Pickup' option or that the final amount is less than $80 after coupons are used.

    Thank you!

  • Question : Inquiry for the item from Sea****Oct 01, 2018

  • Question : Inquiry for the item from yan****Sep 05, 2018

+View all Notice, FAQ, Q&A >>
[All Big]Ebi Fry(Breaded Prawn)(10Pcs)(Frozen)(Halal)
[All Big]Ebi Fry(Breaded Prawn)(10Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from mig****Sep 11, 2019

    Can it be cooked by air fryer

    Answer : [Re] Inquiry for the item from mig****

    Hi,

    Deep fry will be more delicious.

    Thanks.

  • Question : Inquiry for the item from And****Jul 19, 2018

    Hi, I want to buy this. Can u stock up? Thank u

    Answer : [Re] Inquiry for the item from And****

    Dear Customer,

    We will work on stocking up this item as soon as we can. Apologies for any inconvenience caused!

    Thank you!

  • Question : Inquiry for the item from whi****Feb 25, 2018

    Can use airfryer?

    Answer : [Re] Inquiry for the item from whi****

    Dear Customer,

    Yes it is possible to use the airfryer for this product.

    However, as this is not a pre-fried product, the results may vary.

    Thank you!

  • Question : Inquiry for the item from nic****Dec 29, 2017

    Hi, when will stock for the tempura be replenished? Thanks

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    Our Ebi Fry has just been restocked.

    Thank you!

    Question : [Re] Inquiry for the item from nic****

    Thanks! Will place order soon!

    Answer : [Re] Inquiry for the item from nic****

    Thank you for your support!

  • Question : [About Item] Related InquiriesFeb 22, 2017

    Can the Ebi fry and cheesy fish roll heated in oven rather than deep fry0?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    Yes they can be heated in oven instead of deep fry.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Breaded Squid Ring(1KG)(50Pcs)(Frozen)(Halal)
[All Big]Breaded Squid Ring(1KG)(50Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from Spl****Sep 10, 2019

    why is the shipping different from the rest of the items? and shipping needed to pay for this item although the cart is already $100

    Answer : [Re] Inquiry for the item from Spl****

    Hi,Can you please show me the picture that you need to pay the shipping fee for this item?because I need to know the situations.

  • Question : Inquiry related delivery from 261****Jan 20, 2019

  • Question : Inquiry for the item from eni****Nov 15, 2017

  • Question : RestockJan 27, 2016

    Hi, when will you restock item?

    Answer : [Re] Restock

    Dear Customer,

    We are unable to estimate on the restock date for this item. We apologise for any inconvenience caused.

    Thank you!

  • Question : Mobile RedemptionSep 15, 2015

    Is mobile redemption possible?

    Answer : [Re] Mobile Redemption

    Dear Customer,

    Yes mobile redemption is possible as well. You may show the voucher on your phone to a staff when you are at our office for self collection.

    Thank you!

+View all Notice, FAQ, Q&A >>
Spanish Mackerel Steak Cut(500G)(Frozen)
Spanish Mackerel Steak Cut(500G)(Frozen)
Item Q&A
  • Question : Inquiry related delivery from phy****Sep 05, 2019

  • Question : Inquiry for the item from lat****Jun 13, 2019

    Hi, I ready purchase your products and Got the e-ticket. If I going to collect the item myself and I got the qoo10 app with me, do I still need to print out the e-ticket? Please kindly reply me and your help will be very much appreciated thanks you.

    Answer : [Re] Inquiry for the item from lat****

    Hi,

    You can just show the e-ticket on your phone to our staff.

    Thanks.

    Question : [Re] Inquiry for the item from lat****

    Hi, you guys open tomorrow? : )

    Answer : [Re] Inquiry for the item from lat****

    Hi,

    Yes. Our operation hour is 9am-4pm.

    Thanks.

  • Question : Inquiry for the item from awb****Jul 29, 2019

    I saw from reviews and note that pieces of the fish seem to be mostly from tail ends or the stomachs. Are the better pieces separately sold through your other sales channels? Meaning it appears that your Qoo10 Sales are mostly the inferior parts of the fish. Or possibly it is just that your whole fish size has shrunk (meaning these cuts are from small sized mackerel). There was also a review which stated that the Buyer was disappointed as the fish is not fresh! 😳

    Please tell me I'm wrong because I used to regularly buy your products and will be very disappointed if quality standards have dropped.

    Thank you!

    Answer : [Re] Inquiry for the item from awb****

    Dear Customer,

    We are not selling the better pieces seperately at others channel. Our fish is buying from fishery port in the early morning , after cut into pieces and pack in vacuum pack , we will freeze in the freezer so it is totally fresh.

    Thanks.

  • Question : Inquiry related delivery from kin****May 12, 2019

    How come shipping cost of $6.90 still reflected though I m buying above $8₩?

    Answer : [Re] Inquiry related delivery from kin****

    Hi,because you got use discount coupon right?after using the coupon your total amount is $74.10 only.

    Question : [Re] Inquiry related delivery from kin****

    I see. Thks

  • Question : Inquiry related delivery from act****Dec 05, 2018

    I select self collection but the website still charge me delivery fee. Please rectify this issue immediately as I can't make purchase, it is your loss of business.

    Answer : [Re] Inquiry related delivery from act****

    Dear Customer,

    Thank you for your inquiry.

    You will have to select the self collection option under the 'Shipping Rate' section.

    Not to worry. A staff will contact you to rectify this issue.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Thai Fish Cake(500G)(Approx.20-23Pcs)(Frozen)(Halal)
[All Big]Thai Fish Cake(500G)(Approx.20-23Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from Kel****Aug 29, 2019

    Hi, will it be restocked?

    Answer : [Re] Inquiry for the item from Kel****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from the****Jun 01, 2019

    Out of stock! When will this product be restocked?
    Thank you!

    Answer : [Re] Inquiry for the item from the****

    Hi,

    We are currently unable to estimate the next restock date.
    We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from qli****May 20, 2019

  • Question : Fish cakeApr 28, 2018

    Dear seller, when will the new stock arrive?

    Answer : [Re] Fish cake

    Dear Customer,

    We should be restocking this item by the end of this week.

    Thank you!

    Question : [Re] Fish cake

    Good, will order when stock arrive, thank you.

    Answer : [Re] Fish cake

    Thanks for your support!

  • Question : Inquiry for the item from Tan****Jul 22, 2017

+View all Notice, FAQ, Q&A >>
[All Big]Tiger Prawn IQF Peeled and Deveined with Tail-On(500G)(Frozen)
[All Big]Tiger Prawn IQF Peeled and Deveined with Tail-On(500G)(Frozen)
Item Q&A
  • Question : Inquiry for the item from ade****Aug 10, 2019

    Hi, is this crystalline prawns? Does iqf means is crystalline? Thanks

    Answer : [Re] Inquiry for the item from ade****

    Hi,

    IQF represents and is short for "Individually Quick Frozen", meaning the shrimp is spread out during the process of being frozen to prevent the shrimp from being stuck together.

    Thanks.

  • Question : Inquiry for the item from ade****Jul 17, 2019

    Hi what is the expiry for this prawns? Thks

    Answer : [Re] Inquiry for the item from ade****

    Hi,the expiry date is 30-09-2020. Thanks.

    Question : [Re] Inquiry for the item from ade****

    Sure thanks

  • Question : Inquiry for the item from Sea****Aug 03, 2018

    When will this deveined deshelled tiger prawns be restocked?

    Answer : [Re] Inquiry for the item from Sea****

    Hi pls advise if u will restock this item?

  • Question : Inquiry for the item from fei****May 26, 2018

    I'm very keen to buy your butterfly prawns (1kg Tiger Prawns HOSO but partly sliced in half) but this item has been out of stock for a very very long time.

    Please advise when you can restock this item.

    Thanks!

    Answer : [Re] Inquiry for the item from fei****

    Dear Customer,

    Thank you for your feedback! We're glad to know you love our product so much! We'll work on bringing it back on our shop soon, but at the moment we're unable to estimate when it would be available again.

    We appreciate your patience and thank you for your support!

  • Question : No more self collection?Dec 18, 2015

    It seems the only option available now is the $6.90 shipping.

    Answer : [Re] No more self collection?

    Dear Customer,

    There was an issue with Qoo10's shipping system. It should have been resolved already and you may select 'Store Pickup' again.

    Thank you!

[All Big]Sandwich Tofu(200G)(12Pcs)(Frozen)(Halal)
[All Big]Sandwich Tofu(200G)(12Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from gek****Jul 30, 2019

    When will this restock?

    Answer : [Re] Inquiry for the item from gek****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from Jos****Jul 06, 2019

    Like to purchase this item, when will it be restock?

    Answer : [Re] Inquiry for the item from Jos****

    Dear Customer,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry related delivery from qli****May 20, 2019

    Hi can we redeem thru e email vouchers instead?

    Answer : [Re] Inquiry related delivery from qli****

    Dear Customer,

    For Store Pickup, you may show your voucher from your phone and our staff will be able to take it from there.

    Thank you!

    Question : [Re] Inquiry related delivery from qli****

    Tyvm for yr reply but how abt fm email as i m collecting for my frens oso

  • Question : Inquiry for the item from yin****Dec 26, 2017

  • Question : Shipping FeesDec 30, 2016

    Hi Seller

    I have selected the option for self pick-up but still charge with a shipping fees of $6.90. Why is it so? Can you verify
    before I place my order?

    Answer : [Re] Shipping Fees

    Dear Customer,

    We won't be able to verify as long as no order has been placed.

    The Self Collection option has to be selected for every item in the cart.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Mushroom Ball(200G)(6-7Pcs)(Frozen)(Halal)
[All Big]Mushroom Ball(200G)(6-7Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from ant****Jul 30, 2019

    Hi seller, is All Big mushroom ball, Egg rolls and those frozen fish available at any of the supermarket?

    Answer : [Re] Inquiry for the item from ant****

    Dear Customer,

    We are not selling those items at supermarket. You only can purchase on our Q10 website.

    Thanks.

  • Question : Inquiry for the item from gek****Jan 23, 2019

[All Big]Ready-To-Serve New England Clam Chowder 15 Oz(425G)
[All Big]Ready-To-Serve New England Clam Chowder 15 Oz(425G)
Item Q&A
  • Question : Inquiry for the item from liq****Jul 22, 2019

    For self collection, why do we need to present a printout of the e-voucher to redeem? Can't we just show the e-voucher to your staff via the Qoo10 app on our hp and do the redemption via the app?

    Answer : [Re] Inquiry for the item from liq****

    Hi,

    Yes, you can show us your e-ticket via Q10 app. Our operation hour for weekday is 9am-4pm and for Saturday is 9am-1pm.

    Thanks.

  • Question : Inquiry for the item from rac****Jul 21, 2019

    Can the food be stored at room temperature?

    Answer : [Re] Inquiry for the item from rac****

    Hi,

    Yes , please don't keep in fridge.

    Thanks.

  • Question : Inquiry for the item from Che****Jul 19, 2019

  • Question : Inquiry for the item from che****Jul 19, 2019

  • Question : Inquiry related cancel and refund from owl****Mar 01, 2019

+View all Notice, FAQ, Q&A >>
[All Big]Seafood Beanskin(200G)(12Pcs)(Frozen)(Halal)
[All Big]Seafood Beanskin(200G)(12Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from pri****Jul 17, 2019

    Hi , i want to order a few items like the seafood beanskin , dory fish fillet & salmon portion. How do i combine order for free shipping ? TIA

    Answer : [Re] Inquiry for the item from pri****

    Hi,

    You can place order under store pickup and leave message at memo to seller which order No./cart No. that you want to combine for delivery.

    Thanks.

  • Question : Inquiry for the item from qli****May 20, 2019

  • Question : Inquiry for the item from koo****Aug 05, 2018

    Can I know when will be those frozen food expiry date? Will wish to purchase a few

    Answer : [Re] Inquiry for the item from koo****

    Dear Customer,

    The expiry for the current batch of Seafood Beanskin is in June 2019.

    Thank you!

    Question : [Re] Inquiry for the item from koo****

    Thank you for the reply :)

    Answer : [Re] Inquiry for the item from koo****

    You're welcome! Thanks for your support!

  • Question : ingredientsOct 18, 2016

    Hello
    where can i find the ingredients of your various products? thanks

    Answer : [Re] ingredients

    Dear Customer,

    Thank you for your inquiry.

    May I know which items you would like to know the ingredients for?
    We are looking to add them to our listings soon.

    Thank you!

  • Question : Seafood beanskin stockAug 14, 2015

    When will stock be available?

    Answer : [Re] Seafood beanskin stock

    Dear Customer,

    This item has just been restocked!
    Sorry for any inconvenience caused.

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Sting Ray Portion Cut(500G)(Frozen)
[All Big]Sting Ray Portion Cut(500G)(Frozen)
Item Q&A
  • Question : Inquiry related delivery from jim****Jul 17, 2019

    Hi, can u deliver salmon (store pickup option selected) altogether if I order this stingray portions with paid delivery?

    Answer : [Re] Inquiry related delivery from jim****

    Hi,you can also purchase this sting ray under store pickup option cause if I combined all the items under store pickup, you already purchase more than $80. You no need to pay for the delivery charge.

  • Question : Inquiry for the item from car****Aug 31, 2018

  • Question : deliveryJan 18, 2018

    Hi Can i order now n request delivery only on 14 Feb?

    Answer : [Re] delivery

    Dear Customer,

    Yes you may, no problem.

    Thank you!

    Question : [Re] delivery

    Cuttlefish Cleaned with Head(500G)(6Pcs)(Frozen) - oos? would like to purhase a few items to be delivered on 14 feb 18

    Answer : [Re] delivery

    Dear Customer,

    Yes unfortunately this item is out of stock at the moment. We are sorry for any inconvenience caused.

    Thank you!

    Question : [Re] delivery

    any idea when u will replendish the stock?

    Answer : [Re] delivery

    Dear Customer,

    Unfortunately we are unable to estimate when we will restock the item on Qoo10. However, you may wish to consider heading down to our factory for CNY walk-in sales, where we will have stock for most, if not all of our products, along with free gifts up for grabs while stocks last.

    Thank you!

    Question : [Re] delivery

    when is yr cny walk in sales?

    Answer : [Re] delivery

    Dear Customer,

    Our CNY Walk-in Sales will be from 26 Jan - 14 Feb.

    Mon - Fri (9am - 4pm)
    Sat (9am - 3pm)

    ALL BIG FROZEN FOOD PTE LTD
    1 Senoko Avenue, #01-05
    FoodAxis@Senoko
    Singapore 758297

    Hope to see you there! :)

    Thank you!

  • Question : sting rayMar 23, 2016

    when the stock for sting ray be in?

    Answer : [Re] sting ray

    Dear Customer,

    As sting rays are currently low on stock, we are unable to advise on this.

    Thank you!

  • Question : Combining with earlier orders for free deliveryMay 17, 2015

    Hi, I have earlier made orders totalling more than $50 and requested for self collection. Would I be able to get free delivery if I make further orders and the total exceeds $80. If so, how can I go about doing this?

    Answer : [Re] Combining with earlier orders for free delivery

    Dear Customer,

    Yes you will be able to get free delivery. Please state the Cart Numbers of your earlier orders in the Seller Memo and a staff will contact you to confirm your delivery.

    Thank you for your support!

[All Big]Premium Sea Cucumber(1KG)(7-10Pcs)(Frozen)
[All Big]Premium Sea Cucumber(1KG)(7-10Pcs)(Frozen)
Item Q&A
  • Question : Inquiry from lim****Jun 30, 2019

    Will you restock any time soon.

    Answer : [Re] Inquiry from lim****

    Dear Customer,

    There will not be a restock for this item on this period time.

    Apologies for the inconvenice caused!

    Thanks.

  • Question : Inquiry for the item from sha****Jan 13, 2019

    Hi, when restock ?

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer,

    There will not be a restock for this item.

    Apologies for the inconvenice caused!

  • Question : Inquiry for the item from ian****Jan 11, 2019

    Hi there. Will like to check when will the sea cucumber, whole squid and fishmaw be restock.

    Answer : [Re] Inquiry for the item from ian****

    Dear Customer,

    There will not be a restock for this item.

    Apologies for the inconvenice caused!

  • Question : Inquiry for the item from Sar****Nov 23, 2018

  • Question : When is the expiry date?Sep 16, 2018

+View all Notice, FAQ, Q&A >>
[All Big]Imitation Super Snow Crab(250G)(Frozen)(Halal)
[All Big]Imitation Super Snow Crab(250G)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from Sea****Jun 25, 2019

    When can restock?

    Answer : [Re] Inquiry for the item from Sea****

    Hi,

    We are currently unable to estimate the next restock date.We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from dor****Jan 25, 2018

    When is New stock coming?? Thanks

    Answer : [Re] Inquiry for the item from dor****

    Dear Customer,

    Some stock has just been added.

    Thank you!

  • Question : reserve item- imitation super snow crab cart# 100680905Feb 02, 2016

    Hi
    I had made the payment for cart 100680905 and wish to make reservation to collect 2 packets of "imitation super snow crab" on this coming fri/sat in case out of stock. thks

    Answer : [Re] reserve item- imitation super snow crab cart# 100680905

    Dear Customer,

    Not to worry as we have enough stocks for all orders. You may wish to collect on Friday afternoon as it may get quite crowded on Saturdays.

    Thank you!

[All Big]Premium Alaskan King Crab Leg(1Pc)(Frozen)
[All Big]Premium Alaskan King Crab Leg(1Pc)(Frozen)
Item Q&A
  • Question : Inquiry for the item from tee****Jun 20, 2019

    Hi, approx when will new stock be available?

    Answer : [Re] Inquiry for the item from tee****

    On Qpost : Hi,we are currently unable to estimate the next restock date.We apologise for any inconvenience caused.Thanks.

  • Question : Inquiry for the item from cke****May 31, 2019

  • Question : Inquiry for the item from tee****May 19, 2019

    Hi, approx when will new stock be available?

    Answer : [Re] Inquiry for the item from tee****

    Dear Customer,

    We will try to restock this item by the end of the month.

    Thank you!

  • Question : Inquiry for the item from jot****May 13, 2019

  • Question : Inquiry for the item from tin****Mar 29, 2019

+View all Notice, FAQ, Q&A >>
Yellow Fin Sole Fillet(500G)(Frozen)
Yellow Fin Sole Fillet(500G)(Frozen)
Item Q&A
  • Question : Inquiry for the item from amb****Jun 12, 2019

    Dear seller may I know when it will restock again ?

    Answer : [Re] Inquiry for the item from amb****

    Hi,

    We are currently unable to estimate the next restock date.
    We apologise for any inconvenience caused.

    Thanks.

  • Question : Inquiry for the item from don****Jan 12, 2018

    Hi what is the difference between this fish and dory? Thank you

    Answer : [Re] Inquiry for the item from don****

    Dear Customer,

    This is a seawater fish while the dory is a freshwater fish.

    Thank you!

  • Question : Inquiry for the item from gmj****Oct 24, 2017

    No more stock?when replenish?

    Answer : [Re] Inquiry for the item from gmj****

    Dear Customer,

    We estimate the restock for this item some time in November.

    Thank you!

  • Question : Inquiry for the item from che****Oct 07, 2017

    Hi when would this item be stocked?

    Answer : [Re] Inquiry for the item from che****

    Dear Customer,

    We estimate the restock somewhere in November 2017.

    We apologise for any inconvenience caused!

  • Question : EnquiryJun 07, 2017

+View all Notice, FAQ, Q&A >>
[All Big]Black Tiger Prawn(Frozen)
[All Big]Black Tiger Prawn(Frozen)
Item Q&A
  • Question : Inquiry from fei****Jun 01, 2019

    What's the expiry of this product?
    Thanks!

    Answer : [Re] Inquiry from fei****

    Hi,

    the expiry date for tiger prawn U10 is 23/12/2020 and the expiry date for tiger prawn 11/15 is 10/02/2021

  • Question : Inquiry for the item from 212****Jan 02, 2019

    Hi Seller, when will the Jumbo be available and is it wild caught?

    Answer : [Re] Inquiry for the item from 212****

    Dear Customer,

    The Tiger Prawns are farmed.
    There is limited stock for this item and some stock has just been added.

    Thank you!

  • Question : Inquiry for the item from the****Sep 10, 2018

    When can you restock this Butterfly Prawns?

    Thank you!

    Answer : [Re] Inquiry for the item from the****

    Dear Customer,

    Apologies, but at the moment we are unsure of when we will restock this item.

    Thank you for your interest!

  • Question : Inquiry for the item from fei****May 26, 2018

    I trust this is restock and new batch. What is its expiry date.

    Please advise.

    Thanks!

    Answer : [Re] Inquiry for the item from fei****

    On Qpost : Dear Customer,

    The expiry date for the current batch is:

    11/15 (XL) - Oct 2019
    U10 (J) - Jan 2020

    Thank you!

  • Question : Inquiry for the item from ann****Feb 05, 2018

    Any restock for XL prawn?

    Answer : [Re] Inquiry for the item from ann****

    Dear Customer,

    We are currently unable to estimate when we will restock these prawns. We apologise for any inconvenience caused, and will try our best to make them available to our customers soon!

    Thank you!

+View all Notice, FAQ, Q&A >>
[All Big]Breaded Fish Fillet(600G)(10Pcs)(Frozen)(Halal)
[All Big]Breaded Fish Fillet(600G)(10Pcs)(Frozen)(Halal)
Item Q&A
  • Question : Inquiry for the item from VJ1****Apr 28, 2019

  • Question : Inquiry for the item from vel****Mar 12, 2019

    May I ask what type of fish is used? Thanks

    Answer : [Re] Inquiry for the item from vel****

    pollack fish

  • Question : Inquiry for the item from loc****Dec 28, 2018

    Hi
    When is breaded fish fillet stock coming

    Answer : [Re] Inquiry for the item from loc****

    Dear Customer,

    We will be putting in new stock in January 2019.

    Thank you!

  • Question : Inquiry for the item from 234****Dec 06, 2018

    When will u have stock for this and Fish Cocktail Sausage(500G)(23-25Pcs)? and may i know how do i choose the mix and match any 4 @ $10.20?? I have alrady 10 items but i dont see any discount at all.
    Please advise.

    Answer : [Re] Inquiry for the item from 234****

    Dear Customer,

    We have just added some stock for Fish Cocktail Sausage.

    As for the Mix and Match any 4 @ $10.20, you should see the discount in the cart area.

    Thank you!

    Question : [Re] Inquiry for the item from 234****

    I don't see any discount on the total amount that's why I send an enquires. Will u be able to check ?

    Answer : [Re] Inquiry for the item from 234****

    Dear Customer,

    We have tested and the items from the Mix and Match any 4 section has a discount show in the cart.

    May we know which items you are trying to add?

    Thank you!

  • Question : Inquiry for the item from ang****Jul 15, 2018

    Hi seller, what happened to your tempura fish fillet ?

    Answer : [Re] Inquiry for the item from ang****

    Dear Customer,

    We are not selling this item at the moment and we're unsure when we will be restocking it. Apologies for any inconvenience caused!

    Thank you!

    Question : [Re] Inquiry for the item from ang****

    When is the stock coming? Already cannot buy tempera. We want to support but you have no stock.

+View all Notice, FAQ, Q&A >>
[All Big]Cream Dory Fillet Portion(500G)(Approx.13-15Pcs)(Frozen)
[All Big]Cream Dory Fillet Portion(500G)(Approx.13-15Pcs)(Frozen)
Item Q&A
  • Question : Inquiry for the item from Ima****Apr 09, 2019

    Hi, when is cream dory fillet 500g available? thanks

    Answer : [Re] Inquiry for the item from Ima****

    Hi, I am checking the balance stock of cream dory portion and salmon fillet and will uptade the stock on Q10 soon. And the white cod should be restocked by end of this week. Thanks

  • Question : Inquiry related delivery from ton****Jan 19, 2019

    Hi Seller.
    If I make a purchase by tomorrow, can help to schedule the delivery on 2nd February 2019 afternoon.

    Answer : [Re] Inquiry related delivery from ton****

    Dear Customer ,

    Yes , our afternoon time slot is 12pm-4pm. Please leave a messange at memo to seller and our staff will arrange the delivery as your request.

    Thanks.

    Question : [Re] Inquiry related delivery from ton****

    Already placed the order. And left a message in the memo for delivery address, date and time. Thanks.

  • Question : Inquiry for the item from Esh****Jan 08, 2019

  • Question : Inquiry for the item from est****Jul 01, 2018

    When will you restock?

    Answer : [Re] Inquiry for the item from est****

    Dear Customer,

    We will be restocking this item around next week. Apologies for any inconvenience caused!

    Thank you for your patience and support!

  • Question : Inquiry related delivery from lee****Oct 11, 2017

+View all Notice, FAQ, Q&A >>