Q&A board

Q & A Lists
Item Question & Answer
【Nexcare】3M Comfort Masks Reuseable Cloth 8550/ Disposable 8660 ★ Kids/Adult ★ HAZE MASK
【Nexcare】3M Comfort Masks Reuseable Cloth 8550/ Disposable 8660 ★ Kids/Adult ★ HAZE MASK
Item Q&A
  • Question : Inquiry for the item from kel****Apr 21, 2019

  • Question : Inquiry for the item from wct****Mar 08, 2019

  • Question : Inquiry related delivery from sea****Feb 14, 2019

  • Question : Inquiry for the item from cap****Jan 24, 2019

    Hi when are u restocking the Men's mask?

    Answer : [Re] Inquiry for the item from cap****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from eve****Dec 27, 2018

+View all Notice, FAQ, Q&A >>
【Avene】Skin Recovery Cream●50ml●HyperSensitive and Irritable skin
【Avene】Skin Recovery Cream●50ml●HyperSensitive and Irritable skin
Item Q&A
【DRYPERS】NEW! ★ WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★ M/L/XL/XXL available ★ CARTON SALE
【DRYPERS】NEW! ★ WEE WEE DRY ★ DRY PANTZ ★ tape/pants ★ M/L/XL/XXL available ★ CARTON SALE
Item Q&A
  • Question : Inquiry for the item from che****Apr 20, 2019

  • Question : Inquiry for the item from rai****Apr 18, 2019

    When will have time sale again?

    Answer : [Re] Inquiry for the item from rai****

    Promotion is controlled by Qoo10 not by us

  • Question : Inquiry for the item from ncc****Apr 14, 2019

    When I can receive if I order today?

    Answer : [Re] Inquiry for the item from ncc****

    Dear customer, usually we would need around 1-3 working days to process the orders and another 2-3 working days for Qxpress to deliver to you. You will receive an email once it is on delivery. Thank you.

  • Question : Inquiry related cancel and refund from blu****Apr 13, 2019

  • Question : Inquiry for the item from Joj****Apr 10, 2019

    Are you restock tape size L?

    Answer : [Re] Inquiry for the item from Joj****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

+View all Notice, FAQ, Q&A >>
【OGX】Shampoo●Conditioner●Treatment●Kukui Oil●Keratin Oil●Biotin●Collagen
【OGX】Shampoo●Conditioner●Treatment●Kukui Oil●Keratin Oil●Biotin●Collagen
Item Q&A
  • Question : Inquiry related delivery from ire****Apr 20, 2019

  • Question : Inquiry related delivery from ire****Apr 20, 2019

  • Question : Inquiry for the item from duy****Apr 15, 2019

    Hi. I’d like to order both Shampoo and Conditioner (Biotin and Collagen) but the Shampoo is out of stock. When will it be available again?

    Answer : [Re] Inquiry for the item from duy****

    Dear customer, the inventory has been updated. Thank you.

    Question : [Re] Inquiry for the item from duy****

    Thank you. What about OGX Biotin and Collagen Oil Treatment? Do you sell this product?

    Answer : [Re] Inquiry for the item from duy****

    Dear customer, if u can't find the item means, we are not selling yet. Do check back regularly as we will update when new stocks are available. Alternatively, u can also visit our website (www.venusbeauty.com.sg) to place your order there as well. Thank you.

  • Question : Inquiry for the item from car****Mar 09, 2019

    Hi
    The renewing + Argan oil of Morocco Conditioner size is 13 oz?
    Your option is indicating 10 oz. Pls check.

    Answer : [Re] Inquiry for the item from car****

    Dear customer, thank you for informing us. We have updated our page. Thanks.

  • Question : Inquiry related delivery from inf****Feb 21, 2019

+View all Notice, FAQ, Q&A >>
【Biore】Biore Pore Pack 10S ● Men / Women ● White/Black ● Removes Blackhead Instantly
【Biore】Biore Pore Pack 10S ● Men / Women ● White/Black ● Removes Blackhead Instantly
Item Q&A
【Merries】JAPAN Version ● Merries Baby Tape Diapers / Walker Pants ●  Unisex ●  NB/S/M/L/XL/XXL ●
【Merries】JAPAN Version ● Merries Baby Tape Diapers / Walker Pants ● Unisex ● NB/S/M/L/XL/XXL ●
Item Q&A
  • Question : Inquiry related delivery from k.y****Apr 19, 2019

  • Question : Inquiry for the item from cam****Apr 16, 2019

    When will you restock XL size for tape diapers?

    Answer : [Re] Inquiry for the item from cam****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from tay****Apr 09, 2019

  • Question : Inquiry for the item from blu****Mar 28, 2019

    Hi there,
    When is your walker pants XL replenish stock?

    Answer : [Re] Inquiry for the item from blu****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry related delivery from cha****Mar 18, 2019

    I would like to have home delivery. How to answer the store pick up questions when there is no option for home delivery?

    Answer : [Re] Inquiry related delivery from cha****

    Just ensure that u have selected Qprime at the shipping rate and not store pickup. That option is just a reminder for customers who have selected store pickup.

+View all Notice, FAQ, Q&A >>
【Dove】Body Wash ★ 1L/★
【Dove】Body Wash ★ 1L/★
Item Q&A
  • Question : Inquiry related delivery from joe****Apr 19, 2019

  • Question : Inquiry related delivery from dre****Apr 12, 2019

  • Question : Inquiry related delivery from ssj****Mar 06, 2019

    Hi, would like to purchase dove body wash with Qexpress delivery, but the option of delivery is only store pickup. Pls advise.

    Answer : [Re] Inquiry related delivery from ssj****

    Delivery is still available.

  • Question : Inquiry related delivery from The****Jan 14, 2019

    Hi, I would like to buy 50 dove body wash for event. Are you able to deliver by 24/1? Thanks

    Answer : [Re] Inquiry related delivery from The****

    Dear customer, for bulk qty, please visit our website (www.venusbeauty.com.sg) to place your order. Thank you.

  • Question : Inquiry for the item from gra****Jan 09, 2019

    Hi seller, please restock sensitive body wash. I wish to purchase at Qoo10 and hope you can seek approval from the management to increase the purchase limit as other customers have requested too. Please do not tell us to buy from Venus website, Venus stores, cart out separately (min. $50 for free delivery), combine with other items for free delivery. Is precisely we need to buy more of the dove body wash hence requesting for quantity increment.

    Answer : [Re] Inquiry for the item from gra****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

+View all Notice, FAQ, Q&A >>
【Mamypoko】Royal Soft / Extra Soft Pants / JUMBO pack ★Carton Sale
【Mamypoko】Royal Soft / Extra Soft Pants / JUMBO pack ★Carton Sale
Item Q&A
  • Question : Inquiry for the item from kcd****Apr 19, 2019

  • Question : Inquiry for the item from lyn****Apr 19, 2019

  • Question : Inquiry for the item from icy****Apr 06, 2019

    Royal pants L size (52pcs), no more in stock?

    Answer : [Re] Inquiry for the item from icy****

    ?? We have stocks. Pls check again.

    Question : [Re] Inquiry for the item from icy****

    Cant choose to buy at all.can u assist?tks

    Answer : [Re] Inquiry for the item from icy****

    How many qty did u intend to purchase? Cos there is a limit set per cart purchase.

    Question : [Re] Inquiry for the item from icy****

    I will wanna buy this but there is no other option of such.

    Answer : [Re] Inquiry for the item from icy****

    Please make sure that you choose the correct size and correct mode of delivery.

    You can make your selections as follow:

    Type : Royal Soft - Pants (1Carton=4packs)
    Size : L - 52S (Boys)(+S$38.00)
    Add-on : none
    NOTE : Please expect some delay for delivery
    NOTE!! : I already ticked QPRIME delivery

    Question : [Re] Inquiry for the item from icy****

    There is no such options available though.Tks

    Answer : [Re] Inquiry for the item from icy****

    Only L-28s

    Question : [Re] Inquiry for the item from icy****

    Please screenshot what you see/selected.

    Did you select under the
    Type : Royal Soft - Pants (1Carton=4packs) OR
    Type : Extra Soft/Royal Soft - Pants (1Carton=4packs)

    If u select Extra Soft/Royal Soft, you would not be able to find the L52 Boys option in there. Can you pls check what you have selected again.

  • Question : Inquiry for the item from ang****Mar 19, 2019

    Hi when will there be in stock for jumbo extra soft xxl? Seem like out of stock for quite sometimes.

    Answer : [Re] Inquiry for the item from ang****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from chu****Mar 16, 2019

    When is Extra soft XL girl re stock

    Answer : [Re] Inquiry for the item from chu****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

+View all Notice, FAQ, Q&A >>
【HUGGIES】●HUGGIES Platinum Pants/Diapers ●Dry Pants● CARTON SALE
【HUGGIES】●HUGGIES Platinum Pants/Diapers ●Dry Pants● CARTON SALE
Item Q&A
  • Question : Inquiry for the item from gra****Apr 19, 2019

  • Question : Inquiry for the item from ong****Apr 13, 2019

  • Question : Inquiry for the item from mar****Apr 03, 2019

    Will you restock the Korea Huggies platinum diapers? Soon?

    Answer : [Re] Inquiry for the item from mar****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from Hen****Apr 01, 2019

    Hi why keep no reply?
    When will have e new packing diaper??

    Answer : [Re] Inquiry for the item from Hen****

    Dear customer, if the item that you are looking for is not listed in our selling page, means we are not selling yet. Do check back regularly as we will update the page when there are new stocks. Thank you.

  • Question : Inquiry for the item from jov****Mar 31, 2019

+View all Notice, FAQ, Q&A >>
【Kodomo】 Bottle and Nipple Liquid Cleanser ● Bottle/Refill Pack Available ● Safe for babies●
【Kodomo】 Bottle and Nipple Liquid Cleanser ● Bottle/Refill Pack Available ● Safe for babies●
Item Q&A
  • Question : Inquiry for the item from chi****Apr 18, 2019

  • Question : Inquiry for the item from daw****Mar 28, 2019

    Hi.. when will you restock? Thanks.

    Answer : [Re] Inquiry for the item from daw****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from joc****Mar 19, 2019

    Hi
    For the refill pack when the stock will be coming ?

    Answer : [Re] Inquiry for the item from joc****

    Dear customer, thank you for your enquiry. The inventory has been updated. Alternatively, you can also visit our website (www.venusbeauty.com.sg) to place your order there as well. Thank you.

  • Question : Inquiry for the item from bli****Feb 25, 2019

  • Question : Inquiry for the item from kai****Feb 19, 2019

    When restock refill?

    Answer : [Re] Inquiry for the item from kai****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

+View all Notice, FAQ, Q&A >>
【Pantene】Pro-V Shampoo / Conditioner ● Various types available! Big bottle 750/670ml version
【Pantene】Pro-V Shampoo / Conditioner ● Various types available! Big bottle 750/670ml version
Item Q&A
  • Question : Inquiry related delivery from ice****Apr 18, 2019

    Hi, I tried to order but it keep prompting that I need to click on the store pickup option but I need it to be delivered instead. Pls advise. Thanks

    Answer : [Re] Inquiry related delivery from ice****

    U need to make sure that u select qprime and not store pickup. The note is only for customers who have selected store pickup

    Question : [Re] Inquiry related delivery from ice****

    I’ve selected qprim but it still prompt to click on “For store pickup” n choose the option. This box will appear if I click on “add to cart”

  • Question : Inquiry for the item from mrg****Jan 10, 2019

  • Question : Inquiry related delivery from 240****Dec 30, 2018

    Stated free delivery for $50 and above purchase. But limited to 6 bottles. How to get free delivery?

    Answer : [Re] Inquiry related delivery from 240****

    Dear customer, u can combine with other items from AllmyStuffs to enjoy the free shipping. Alternatively, u can also visit our retail stores islandwide to purchase directly. Thank you.

  • Question : Inquiry related delivery from phi****Nov 11, 2018

    Self collection can be done at 7-eleven stores at east coast road, and this is free of charge? How to order for such self collection?

    Answer : [Re] Inquiry related delivery from phi****

    Pls contact the Qoo10 customer hotline to enquire on this, as we are not sure about it.

  • Question : Inquiry for the item from sha****Jul 10, 2018

    Any incoming stock for Pantene shampoo Total Damage Care?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

+View all Notice, FAQ, Q&A >>
【Pantene】Micellar Shampoo / Conditioner ● 500ml●500g●Pure●Moist●Cleanse
【Pantene】Micellar Shampoo / Conditioner ● 500ml●500g●Pure●Moist●Cleanse
Item Q&A
【PAMPERS】Baby-Dry Pants/Tape Diapers ★Carton Sale★ Japan Version★
【PAMPERS】Baby-Dry Pants/Tape Diapers ★Carton Sale★ Japan Version★
Item Q&A
  • Question : Inquiry for the item from tri****Apr 18, 2019

  • Question : Inquiry for the item from jor****Apr 14, 2019

    Hi can I buy 2packs Pants M and 2 packs Pants L separately?

    Answer : [Re] Inquiry for the item from jor****

    No you cant, cos we don't sell mix sizes.

  • Question : Inquiry for the item from imp****Mar 18, 2019

    Hello, can you confirm that Diapers L size is made in Japan. This is because there is an version made in Philippines (if I am not wrong). Thanks.

    Answer : [Re] Inquiry for the item from imp****

    Dear customer, we have two listings for Pampers. Please choose carefully as exchange/returns are not allowed especially where baby products are concerned. Thank you.

    https://www.qoo10.sg/item/PAMPERS-PREMIUM-CARE-TAPE-DIAPERS-PANTS-CARTON-SALE-JAPAN-ASIA/414590725

    https://www.qoo10.sg/item/PAMPERS-BABY-DRY-PANTS-TAPE-DIAPERS-CARTON-SALE-JAPAN-VERSION/625299589

    Question : [Re] Inquiry for the item from imp****

    Hi, I'm referring to the listing below.

    https://www.qoo10.sg/item/PAMPERS-BABY-DRY-PANTS-TAPE-DIAPERS-CARTON-SALE-JAPAN-VERSION/625299589

    Can you confirm that based on this listing, Diapers L size is made in Japan? Thanks.

    Answer : [Re] Inquiry for the item from imp****

    as stated it is.

  • Question : Inquiry for the item from chl****Mar 08, 2019

  • Question : Inquiry for the item from end****Mar 02, 2019

+View all Notice, FAQ, Q&A >>
【Kodomo】Kids Toothbrush ● Soft Bristles/Regular/Zig-Zag ● Dodo/Curvy● Assorted Colours
【Kodomo】Kids Toothbrush ● Soft Bristles/Regular/Zig-Zag ● Dodo/Curvy● Assorted Colours
Item Q&A
  • Question : Inquiry for the item from wen****Apr 18, 2019

  • Question : Inquiry for the item from jos****Apr 14, 2019

    hi. I want to order 15 for my children, but I can only order max 6. pls allow 15? thanks.

    Answer : [Re] Inquiry for the item from jos****

    Dear customer, u can place separate cart purchase and combine with other items from AllmyStuffs to enjoy the free shipping. Alternatively, u can also visit our website to place your order there as well. Thank you.

    Question : [Re] Inquiry for the item from jos****

    but i would have to pay additional delivery, not worth it for me.

    Answer : [Re] Inquiry for the item from jos****

    U can combine with other items and accumulate up to more than $50 to enjoy the free shipping. Alternatively, u can also opt for store pickup

  • Question : Inquiry for the item from gee****Apr 14, 2019

    Hi I’m keen to order about 25 pieces for a kids party but the limit is 6. Any other way I can order more?

    Answer : [Re] Inquiry for the item from gee****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from res****Apr 04, 2019

  • Question : Inquiry for the item from can****Mar 29, 2019

+View all Notice, FAQ, Q&A >>
【Kitami】Peppermint Oil●20ml
【Kitami】Peppermint Oil●20ml
Item Q&A
  • Question : Inquiry for the item from abi****Apr 18, 2019

    Hi do I need to collect at shop? For the option 2 I can only select that? No delivery? Please advice. Thank you.

    Answer : [Re] Inquiry for the item from abi****

    Delivery is still available. Please ensure that u select qprime. That note is just a reminder for customers who have selected store pickup. And store pickup is only available at the stated address.

  • Question : Inquiry for the item from cin****Mar 21, 2019

    Hi, do you sell the spray one?

    Answer : [Re] Inquiry for the item from cin****

    Dear customer, if u can't find it in our listing page, means we are not selling yet. Do check back regularly, as we will update our inventory when we bring in new stocks. Thank you for your support.

【Nivea】Creme●Intensive Nourishment Care●
【Nivea】Creme●Intensive Nourishment Care●
Item Q&A
  • Question : Inquiry related return and exchange from cii****Apr 17, 2019

  • Question : Inquiry for the item from shi****Feb 14, 2019

    Hello. Will you be bringing in stock for the Nivea creme 400ml? If so, when will it be arriving? Thanks.

    Answer : [Re] Inquiry for the item from shi****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from lok****Jun 15, 2018

    All size of Nivea creme also made in Germany?

    Answer : [Re] Inquiry for the item from lok****

    Hi, back side all looks the same, we can't confirm where since they don't state directly made in xxx , you can also go to our retail outlets to confirm if you have to be sure

    Question : [Re] Inquiry for the item from lok****

    Hi may I know where’s your retail outlet?

    Answer : [Re] Inquiry for the item from lok****

    https://www.venusbeauty.com.sg/locator/

  • Question : Inquiry for the item from cla****Jun 03, 2018

  • Question : Inquiry for the item from che****May 17, 2017

    Hi,
    Just to check, do you have a photo of the ingredients?

    Thanks.

    Rgds,
    Cherlyn

    Answer : [Re] Inquiry for the item from che****

    Dear Customer, Thank you for your enquiry. Pls visit our retail outlets islandwide to check on the expiry date as our office and warehouse are not in the same premises.

【KODOMO】Baby / Kids ● Talcum Powder / Lotion Powder ● Cooling ●
【KODOMO】Baby / Kids ● Talcum Powder / Lotion Powder ● Cooling ●
Item Q&A
  • Question : Inquiry for the item from Jta****Apr 17, 2019

  • Question : Inquiry for the item from nur****Feb 21, 2019

    Hi.. how to order kodomo baby powder yellow bottles for sensitive skin protection.. i always order from venus website with diapers but this time round wanted to try apps but seems like there is only kids type for 6yrs +...

    Answer : [Re] Inquiry for the item from nur****

    Dear customer, it is only available on our website (www.venusbeauty.com.sg). Alternatively, u can visit our retail stores islandwide to purchase directly. Thank you.

  • Question : Inquiry for the item from hen****Jan 27, 2019

    Hi I would like to check is Kodomo UV talcum powder is suitable for 6 months+ or 6 years+... Don't understand thailand...

    Answer : [Re] Inquiry for the item from hen****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you

  • Question : Inquiry for the item from bba****Jan 09, 2019

    Can I know when will the baby lotion powder be coming in?

    Answer : [Re] Inquiry for the item from bba****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from n_f****Mar 11, 2018

    Any restock for baby lotion?

    Answer : [Re] Inquiry for the item from n_f****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

+View all Notice, FAQ, Q&A >>
【FRISO】Gold Milk Powder (Stage 2|3|4) 1.8kg
【FRISO】Gold Milk Powder (Stage 2|3|4) 1.8kg
Item Q&A
  • Question : Inquiry for the item from qiu****Apr 17, 2019

    Hello! When will there be restock for stage 3 bundle?

    Answer : [Re] Inquiry for the item from qiu****

    Inventory has been updated.

  • Question : Inquiry for the item from joa****Dec 26, 2018

    Hi, if I order now. When can I get my item? Thx

    Answer : [Re] Inquiry for the item from joa****

    Dear customer, usually upon receiving the order, it will take roughly 1-3 days for us to process and another 2-3 days(excluding weekends and PH) for Qxpress to deliver to you, starting from the date we shipped it out. Thank you.

  • Question : Inquiry for the item from stc****Oct 22, 2018

    Hi, when is the expiry date for Frislo Stage 3, 1.8 kg tin?

    Answer : [Re] Inquiry for the item from stc****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you

  • Question : Inquiry for the item from cke****Oct 20, 2018

    Hi, can i know when you will restock friso 4?

    Answer : [Re] Inquiry for the item from cke****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in.

    Alternatively, u can visit our website (www.venusbeauty.com.sg) to place your order there as well. Thank you for your support.

  • Question : Inquiry for the item from wwl****Oct 15, 2018

    Dear seller, can I know how to differentiate the product is produce in Netherlands for Singapore or Malaysia ? Thx

    Answer : [Re] Inquiry for the item from wwl****

    Dear customer, it is indicated on the sticker label pasted on the product.

+View all Notice, FAQ, Q&A >>
【FRISO】Gold Milk Powder (Stage 2|3|4) 1.8kg x 2 + 900g FOC
【FRISO】Gold Milk Powder (Stage 2|3|4) 1.8kg x 2 + 900g FOC
Item Q&A
  • Question : Inquiry for the item from ley****Apr 15, 2019

    Also got the free gift as friso promo?

    Answer : [Re] Inquiry for the item from ley****

    Dear customer, sorry please elaborate further. Don't quite understand what free gift were you referring to.

    Question : [Re] Inquiry for the item from ley****

    Their promo $380 got free slide or play mat etc

    Answer : [Re] Inquiry for the item from ley****

    Dear customer, nope. If there is, we will advertise.

    Question : [Re] Inquiry for the item from ley****

    OK noted. Thanks

    Answer : [Re] Inquiry for the item from ley****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Bre****Apr 05, 2019

    Hi, is this made in Netherlands for SG ?

    Answer : [Re] Inquiry for the item from Bre****

    Its indicated in our listing page. Screenshot as attached

  • Question : Inquiry related delivery from whk****Mar 22, 2019

  • Question : Inquiry for the item from muz****Mar 19, 2019

    Only store pick ups available?

    Answer : [Re] Inquiry for the item from muz****

    No, delivery is still available. That option is just a reminder for customers who have selected store pickup

  • Question : yzh****会员的咨询。Mar 14, 2019

    嗨,请问下,这批奶粉结束期是什么时候的?

    Answer : [Re] yzh****会员的咨询。

    Hi, unfortunately we do not know the exact dates as the products are in warehouse. You may have to head down to our retail outlets directly to find out. However, do rest assured we will not send out anything near expiry

+View all Notice, FAQ, Q&A >>
【Liese】Creamy Bubble Hair Color ★ WARM TONES ★
【Liese】Creamy Bubble Hair Color ★ WARM TONES ★
Item Q&A
  • Question : Inquiry for the item from 211****Apr 17, 2019

    Hi, would like to check when will the other colours stocks arrive?

    Answer : [Re] Inquiry for the item from 211****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from gar****Jan 09, 2019

    Do you sell Liese creamy foam colour?

    Answer : [Re] Inquiry for the item from gar****

    Dear customer, if u can't find the item in our listing page, means we are not selling this item yet. Do check back regularly as we will update when there are new stocks. Thank you.

  • Question : EnquiryOct 06, 2018

    Can it be use to cover white/grey hair?

    Answer : [Re] Enquiry

    Hi, we are unable to advise becos results varies with individuals. Would suggest that u can visit our retail shops to let our sales staff look at your situation and give u advise from there. Thanks.

  • Question : Inquiry related delivery from Mei****Feb 11, 2018

    Hi seller, will I receive the product before cny if I order today

    Answer : [Re] Inquiry related delivery from Mei****

    Sorry don't think so. If u need the products urgently, u may visit our retail to make your purchase directly. Thank you for your understanding.

  • Question : Inquiry related delivery from she****Feb 11, 2018

    Hi seller, will I receive the product before cny if I order today?

    Answer : [Re] Inquiry related delivery from she****

    Have u placed your order? sorry don't think so. Cos we usually need at least 1-3 working days to process and Qxpress would need another 1-3 working days to deliver. However, we will expedite. Thank you.

【Palmers】Coconut Oil●Lip Balm●SPF15 4g●
【Palmers】Coconut Oil●Lip Balm●SPF15 4g●
Item Q&A
【Darlie】Toothpaste For Kids (Apple/Orange/Cola/Strawberry) 40g
【Darlie】Toothpaste For Kids (Apple/Orange/Cola/Strawberry) 40g
Item Q&A
  • Question : Inquiry for the item from gee****Apr 13, 2019

    Hi! I would like to order about 15 of this, but there is a limit to it, how can I go about purchasing it? I’m getting it for a gift pack for a party.

    Answer : [Re] Inquiry for the item from gee****

    U need to place separate cart purchase. U can combine with other items from Allmystuffs and accumulate up to more than $50 to enjoy free shipping. Alternatively u can also visit our website (www.venusbeauty.com.sg) for bulk purchase.

    Question : [Re] Inquiry for the item from gee****

    I see. Ok. Does this have an expiry date?

    Answer : [Re] Inquiry for the item from gee****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you

  • Question : Inquiry for the item from ada****Mar 30, 2019

  • Question : Inquiry for the item from ho.****Jun 27, 2018

    Hi seller, when is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from ho.****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the expiry date as we do not have access to the warehouse. Thank you

  • Question : Inquiry for the item from ade****May 07, 2017

    Hello
    Will u be restocking your kids toothpaste? It seems the other flavours except for cola is zero qty.
    Thanks to advise

    Answer : [Re] Inquiry for the item from ade****

    Dear customer, apologies, but currently low on stock. We will update when new stocks have arrived, please continue to check back regularly. Thank you for your support.

【Nestle Nan】OPTIPRO 2/3 • OPTIPRO H.A 2/3 • KID 4 • Milk Formula • Premium Hypoallergenic
【Nestle Nan】OPTIPRO 2/3 • OPTIPRO H.A 2/3 • KID 4 • Milk Formula • Premium Hypoallergenic
Item Q&A
  • Question : Inquiry for the item from Joc****Apr 16, 2019

    Restock for nan 4?

    Answer : [Re] Inquiry for the item from Joc****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry related delivery from JBi****Apr 04, 2019

    Dear seller, can i please enquire for the 1.8kg nan optipro 3, if i were to purchase today by when would i receive the item?

    Answer : [Re] Inquiry related delivery from JBi****

    Dear customer, usually upon receiving the order, it will take roughly 1-3 days for us to process and another 2-3 days(excluding weekends and PH) for Qxpress to deliver to you, starting from the date we shipped it out. You will receive an email once it is on delivery. Thank you.

    Question : [Re] Inquiry related delivery from JBi****

    You have stocks for the 1.8kg now right?

    Answer : [Re] Inquiry related delivery from JBi****

    At the moment, as we have stocks. But please also note that stocks are selling fast.

  • Question : Inquiry for the item from jul****Apr 02, 2019

    When will you restock the Nestle NAN 2?
    Thanks

    Answer : [Re] Inquiry for the item from jul****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from ade****Apr 02, 2019

    Hi, may I know when will nan 2 restock?

    Answer : [Re] Inquiry for the item from ade****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from xia****Mar 18, 2019

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【Mamypoko】Extra Dry Tape / Extra Dry Skin / JUMBO pack★Carton Sale
【Mamypoko】Extra Dry Tape / Extra Dry Skin / JUMBO pack★Carton Sale
Item Q&A
  • Question : Inquiry for the item from for****Apr 16, 2019

    Hi, may i know what is the didferent between extra dry and extra soft? I m looking for XXL size. And how long is the delivery time? As there is a note mention delay in delivery. Tks.

    Answer : [Re] Inquiry for the item from for****

    Dear customer, as indicated in our website (screenshot as attached).

    Usually we would need around 1-3 working days to process the orders and another 2-3 working days for Qxpress to deliver to you. You will receive an email once it is on delivery. Alternatively, you can also opt for store pickup if you need it urgently. Thank you.

  • Question : Inquiry for the item from doo****Apr 04, 2019

    Hi, loyal customer here. But now my boy needs XXL tape. Can you add to your options?

    Answer : [Re] Inquiry for the item from doo****

    There's a XXL28 option in our listing. Please check

    Question : [Re] Inquiry for the item from doo****

    Hi, there is no XXL option for Extra Dry tape, only under Extra Soft. Possible to include XXL for Extra Dry pls?

    Answer : [Re] Inquiry for the item from doo****

    In case you have missed out on the attached screenshot, all extra dry series will now include the word extra soft as well. Quality is the same, if not better.

  • Question : Inquiry related delivery from joh****Apr 02, 2019

    Hi, when is the stock take in for XXXL?

    Answer : [Re] Inquiry related delivery from joh****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from sen****Mar 25, 2019

    Hi,

    May I know when will you restock the Extra Dry (4 cartons) for XL size? Thank you.

    Answer : [Re] Inquiry for the item from sen****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from Wyn****Mar 12, 2019

    Hi! Just to confirm, the diapers are made in Indonesia or Thailand and not Japan?

    Answer : [Re] Inquiry for the item from Wyn****

    We have diapers made in Japan as well. Please choose carefully.

    Question : [Re] Inquiry for the item from Wyn****

    May I know which ones are made in Japan? Thanks!

    Answer : [Re] Inquiry for the item from Wyn****

    https://www.qoo10.sg/g/621933860

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【Panadol】Sinus Max/Extend for Muscle n Joint Pain/Extra with Optizorb
【Panadol】Sinus Max/Extend for Muscle n Joint Pain/Extra with Optizorb
Item Q&A
  • Question : Inquiry for the item from hps****Apr 15, 2019

  • Question : Inquiry from kw_****Apr 03, 2019

  • Question : Inquiry for the item from jac****Jan 24, 2019

    Hi. Good day.
    May I know when Panadol Extra with Optizorb will be restock?
    Thank You very much.

    Answer : [Re] Inquiry for the item from jac****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

    Question : [Re] Inquiry for the item from jac****

    Ok. Thank You.
    Will check back then..

    Answer : [Re] Inquiry for the item from jac****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from tch****Jan 13, 2019

    Hi seller,

    When will u restock the panadol extra with optizord?

    Answer : [Re] Inquiry for the item from tch****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

    Question : [Re] Inquiry for the item from tch****

    Sure, thanks

    Answer : [Re] Inquiry for the item from tch****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from cke****Jan 03, 2019

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【Lactacyd】Feminine Wash 250ml●Hygiene/All day Fresh/Soft Silky/PH3.5/White Intimate/Revitalize
【Lactacyd】Feminine Wash 250ml●Hygiene/All day Fresh/Soft Silky/PH3.5/White Intimate/Revitalize
Item Q&A
  • Question : Inquiry for the item from Blu****Apr 14, 2019

    Dear seller,
    Will you be re-stock lactacyd in Qoo10.? Thank you.

    Answer : [Re] Inquiry for the item from Blu****

    Dear customer, the inventory has been updated.

    Question : [Re] Inquiry for the item from Blu****

    Thank you. Have already placed my order.

    Answer : [Re] Inquiry for the item from Blu****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from 242****Mar 06, 2019

  • Question : Inquiry for the item from lin****Feb 25, 2019

  • Question : Inquiry for the item from lin****Dec 14, 2018

  • Question : Inquiry for the item from zel****Dec 05, 2018

    hi when is expiry date for white intimate

    Answer : [Re] Inquiry for the item from zel****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you

    Question : [Re] Inquiry for the item from zel****

    hi your given retail outlet website also no mention expiry date ....aiyoooo

    Answer : [Re] Inquiry for the item from zel****

    Dear customer, u need to visit the retail stores personally and check on the product that you are enquiring on. Thank you.

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【QV】FOR SENSITIVE SKIN★QV Wash/Gentle Wash/Skin Lotion/Cream[1 litre/500ml]
【QV】FOR SENSITIVE SKIN★QV Wash/Gentle Wash/Skin Lotion/Cream[1 litre/500ml]
Item Q&A
  • Question : Inquiry for the item from jim****Apr 15, 2019

    Any restock for skin lotion 500ml?

    Answer : [Re] Inquiry for the item from jim****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from cel****Apr 12, 2019

    Q.v. 1.25 liters expiry date pls

    Answer : [Re] Inquiry for the item from cel****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you

  • Question : Inquiry for the item from cel****Apr 12, 2019

    Q.v. 1.25 liters expiry date pls

    Answer : [Re] Inquiry for the item from cel****

    Dear Customer, kindly visit our retail outlets (https://www.venusbeauty.com.sg/locator/) to check on the product as we do not have access to the warehouse. Thank you

  • Question : Inquiry for the item from toe****Apr 10, 2019

  • Question : Inquiry for the item from koh****Apr 05, 2019

    Hi, QV gentle wash is for shower used?? Thanks

    Answer : [Re] Inquiry for the item from koh****

    Hi, the QV Gentle Wash is designed for dry and sensitive skin. It works to maintain hydration during cleansing so skin is left clean and soft. QV Gentle Wash is also non-comedogenic so it won't block pores. Recommended for cleansing drier skin as it contains a higher concentration of moisturiser than QV Wash. Maintains skin's natural protective properties. Doesn't strip away natural oils like soap can. pH balanced, low-irritant formulation, free from colour, fragrance, propylene glycol, and lanolin. Suitable for use with conditions such as dermatitis, eczema and psoriasis. Suitable for sensitive skin. Directions for use: Use daily in the shower or bath. Apply desired amount of QV Gentle Wash to wet skin and lightly massage. Rinse and gently pat skin dry. For more information, please visit our page or you can also visit our retail stores islandwide to check out on the product. Thank you.

    Question : [Re] Inquiry for the item from koh****

    Noted. Thanks

    Answer : [Re] Inquiry for the item from koh****

    Noted. Thanks

    Question : [Re] Inquiry for the item from koh****

    Already answered inquiry. If you have another any question, please contact to us.

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【Clairol】Herbal Essences Dry Shampoo / Shampoo●
【Clairol】Herbal Essences Dry Shampoo / Shampoo●
Item Q&A
  • Question : Inquiry for the item from dom****Apr 15, 2019

    Will you be restocking the dry shampoos in the other scents?

    Answer : [Re] Inquiry for the item from dom****

    Dear customer, sorry no stocks & we are also not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from jen****May 01, 2018

    Hi do u have replenishing conditioner 490ml?

    Answer : [Re] Inquiry for the item from jen****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from jen****Feb 11, 2018

    Hi when the replenishing conditioner will be restock?

    Answer : [Re] Inquiry for the item from jen****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from hey****Jan 16, 2018

  • Question : Inquiry for the item from kay****Aug 28, 2017

    When are u going to replenish the colour me shiny shampoo stock?

    Answer : [Re] Inquiry for the item from kay****

    Dear customer, currently no stock in warehouse. We will update when new stocks are in. Thank you

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【Liese】Blaune Treatment Color Cream ★5 colors available!!★
【Liese】Blaune Treatment Color Cream ★5 colors available!!★
Item Q&A
  • Question : Inquiry for the item from tra****Apr 13, 2019

  • Question : Inquiry for the item from tes****Jan 06, 2019

    hi, when will restock no.4 ?

    Answer : [Re] Inquiry for the item from tes****

    Dear customer, we are sorry but we are not sure when there will be stocks. Kindly check back regularly as we will update when new stocks are in. Thank you for your support.

  • Question : Inquiry for the item from cat****Feb 04, 2018

    may i know what is the different with this

    Answer : [Re] Inquiry for the item from cat****

    Hi, blaune promises gray coverage as stated on their packaging, your photo attached does not. Thank you

  • Question : Inquiry for the item from che****Oct 29, 2017

  • Question : delivery of itemSep 04, 2017