Q&A board

Q & A Lists
Item Question & Answer
SG Seller Long Cardigan/Women Outerwear/Plus Size/Kimono/Chiffon/Plus Size
SG Seller Long Cardigan/Women Outerwear/Plus Size/Kimono/Chiffon/Plus Size
Item Q&A
Adult Raincoat cum Anti-UV Jacket Plus Size S - 3XL/Windbreaker/Hoodie/Poncho/Outerwear/Sportswear
Adult Raincoat cum Anti-UV Jacket Plus Size S - 3XL/Windbreaker/Hoodie/Poncho/Outerwear/Sportswear
Item Q&A
  • Question : Inquiry for the item from 236****Aug 18, 2019

    hi is this raincoat totally waterproof? like plastic?

    Answer : [Re] Inquiry for the item from 236****

    Hi the raincoat is not made of plastic material. It is Waterproof on the outside. However, the inner lining is not waterproof.

KAJIMO Pet Elizabethan Collar/Cat Dog E-Collar/Cone Wound Healing/Health/Clothes
KAJIMO Pet Elizabethan Collar/Cat Dog E-Collar/Cone Wound Healing/Health/Clothes
Item Q&A
  • Question : Inquiry related delivery from chr****Aug 14, 2019

    Hi how long does item take to deliver from China to my address in sg? Want to buy the pink rabbit ecollar.

    Answer : [Re] Inquiry related delivery from chr****

    Hi, the items are in stocks in Singapore.

  • Question : Inquiry for the item from yoy****Jul 12, 2019

  • Question : Inquiry for the item from Pau****Apr 30, 2019

    HI, MY DOG NECK IS 12CM, WHAT SIZE SHOULD I CHOOSE?

    Answer : [Re] Inquiry for the item from Pau****

    You can try getting size 2 but it will be loose and you will have to make adjustments to it

  • Question : Inquiry for the item from jia****Aug 08, 2018

    Which size suit husky?

    Answer : [Re] Inquiry for the item from jia****

    Hi, what is the chest and neck measurements for your husky?

  • Question : Inquiry related delivery from eve****Jun 26, 2018

    I need the collar fast. Anywhere that I can pick it up instead of waiting for delivery?

    Answer : [Re] Inquiry related delivery from eve****

    Hi, sorry we are only able to send the collar via mail or courier. The collar will normally be posted out within 2 working days.

+View all Notice, FAQ, Q&A >>
SG Seller Trendy Lightweight UV Jacket/Hoodie/Poncho/Outerwear S-XXXXL
SG Seller Trendy Lightweight UV Jacket/Hoodie/Poncho/Outerwear S-XXXXL
Item Q&A
  • Question : Inquiry from 262****Aug 01, 2019

  • Question : Inquiry for the item from dor****Jul 19, 2019

  • Question : Inquiry for the item from 242****Jun 09, 2019

    Hi,
    Will you restock Size S? Thanks!

    Answer : [Re] Inquiry for the item from 242****

    Hi, yes there will be restock. However the supplier is currently out of size S so the restock will only come in about a month later.

  • Question : inner pocketsJul 15, 2018

    Hi, is there inner pockets? tkz

    Answer : [Re] inner pockets

    Hi. Yes, there is inner pockets for the jacket.

    Question : [Re] inner pockets

    I must apologise, what I meant was, is there any hidden pocket inside " non exposed" the light weight windbreaker, sorry for the confusion ya,.If there is, possible to self collect? Tks

    Answer : [Re] inner pockets

    Hi, sorry there's no hidden inner pockets inside. Self collection is not possible. However, goods will be mailed out within 2 working days.

  • Question : Inquiry for the item from juz****Jun 12, 2018

    Hi Seller,
    If my measurement from shoulder to shoulder is around 17 to 17.5 inches, what size should I get?
    And does all your design have hoodies?
    Thank you! 😊

    Answer : [Re] Inquiry for the item from juz****

    Hi, all designs have hoodie. You can consider size M for smaller fit or size L for larger fit.

+View all Notice, FAQ, Q&A >>
SG Seller Reusable Water Writing Fabric/Chinese Calligraphy Cloth Practice Set/Writing Brush
SG Seller Reusable Water Writing Fabric/Chinese Calligraphy Cloth Practice Set/Writing Brush
Item Q&A
  • Question : Inquiry related delivery from whe****Jul 06, 2019

    Hi, I need the items urgently by next Fri, 12 Jul. Can I self collect instead? If so, where is the location?

    Answer : [Re] Inquiry related delivery from whe****

    Apologies, self collection is not possible. However, if you are able to purchase by sun before 6pm, the item will be sent out by Monday (via either Qxpress or Singpost). It will be highly possible for you to receive it by Friday especially if you have chosen Qxpress as the shipping option.

    Question : [Re] Inquiry related delivery from whe****

    Great! How many set do u hv in SG? I may just need 3-4 sets.

    Answer : [Re] Inquiry related delivery from whe****

    Yes we have enough.

    Question : [Re] Inquiry related delivery from whe****

    Had submitted my purchase... Pls help to monitor. Thks

    Answer : [Re] Inquiry related delivery from whe****

    Thank you for your purchase. It has been processed and will be sent out via Qxpress tomorrow.

  • Question : Inquiry related delivery from ete****Feb 28, 2019

  • Question : About amountJul 24, 2018

    Hi,
    May I know how many sets do you still have in SG? Could you provide them in this week If I will need 12-15 sets?
    Thank you!

    Answer : [Re] About amount

    Hi, we will need to make an order which will take about 2 weeks. Currently we have about 5 sets left in Singapore.

Adult Waterproof Lightweight Windbreaker/Raincoat/UV Jacket/Unisex/Black Blue Purple/Size S to L
Adult Waterproof Lightweight Windbreaker/Raincoat/UV Jacket/Unisex/Black Blue Purple/Size S to L
Item Q&A
  • Question : Inquiry for the item from jay****Apr 10, 2019

    Hi seller.. i would like to buy the black windbreaker sixe 4xl but i notice that it is out of stock. Can i know when will the new stock be coming in?

    Answer : [Re] Inquiry for the item from jay****

    Hi, sorry size 4xl is currently out of stock and will not be in any time soon.

  • Question : Inquiry for the item from rui****Aug 16, 2018

RESTOCK SG Lady Icey Silk Pajamas/Sleepwear/Nightwear/Pyjamas/Night Dress/Lingerie/Shorts/Dress
RESTOCK SG Lady Icey Silk Pajamas/Sleepwear/Nightwear/Pyjamas/Night Dress/Lingerie/Shorts/Dress
Item Q&A
  • Question : Inquiry related delivery from sye****Jan 17, 2019

    Why is it I order 3 items from the same site, but charge 3X separate shipping charges for each Item?

    Answer : [Re] Inquiry related delivery from sye****

    Can reply?

    Question : [Re] Inquiry related delivery from sye****

    thank you for your feedback. We have made changes to the shipping rate.

  • Question : Inquiry for the item from Sha****Jun 13, 2018

    What is the sizing for the top and shorts?

    Answer : [Re] Inquiry for the item from Sha****

    Hi, it is free size and loose fitting. It fits size S to a small L.

  • Question : Inquiry related delivery from yql****May 03, 2018

    Do not know why the shipping for qexpress is $15 instead of $5

    Answer : [Re] Inquiry related delivery from yql****

    Hi, thank you for your interest. For every 2 items, there is an additional charge of shipping fees.

    Question : [Re] Inquiry related delivery from yql****

    Ic thanks. That’s expensive shipping fee for such light items thou. Hope you will amend to the same shipping fee if not it’s too expensive to purchase the item.

    Answer : [Re] Inquiry related delivery from yql****

    Thank you for your feedback.

SG Seller Pet Soft Mesh Harness/Dog Leash/Pet Dog Cat accessories/Dog Collar/Pet clothes/Dog clothes
SG Seller Pet Soft Mesh Harness/Dog Leash/Pet Dog Cat accessories/Dog Collar/Pet clothes/Dog clothes
Item Q&A
  • Question : Inquiry for the item from goh****Aug 05, 2018

    Hi may i know for MALTIPOO DOG to buy which size ???

    Answer : [Re] Inquiry for the item from goh****

    Hi do u have the chest and neck measurements for ur dog?

    Question : [Re] Inquiry for the item from goh****

    Hi i received in wrong items .please resend again n return your current items .Thanks

    Answer : [Re] Inquiry for the item from goh****

    Hi Steven, the item you have ordered is hello kitty size M. Could you let us know if you have received the wrong size?

SG Seller Lady Icey Silk Pajamas Set/Sleepwear/Nightwear/Pyjamas/Night Dress/Lingerie
SG Seller Lady Icey Silk Pajamas Set/Sleepwear/Nightwear/Pyjamas/Night Dress/Lingerie
Item Q&A
RESTOCK!SG Seller S-XXXXL Lightweight UV Jacket/Hoodie/Poncho/Outerwear Mildly Waterproof Raincoat
RESTOCK!SG Seller S-XXXXL Lightweight UV Jacket/Hoodie/Poncho/Outerwear Mildly Waterproof Raincoat
Item Q&A
  • Question : Inquiry for the item from est****Feb 05, 2018

    Hi Seller.

    The thin material of this item is liken to umbrella fabric but it is not waterproof like umbrella. Please refer to the video as provided. Test done on its bag.

    Would like to refund.

    Answer : [Re] Inquiry for the item from est****

    Dear Customer, sorry that you are not satisfied with our product. The jacket is a UV jacket, suitable to be worn under hot sun, hence the material is lightweight and thin.

    Question : [Re] Inquiry for the item from est****

    However your post mentioned it is waterproof. And product/ item turned out not waterproof at all.

    Answer : [Re] Inquiry for the item from est****

    The jacket is mildly Waterproof.

    Question : [Re] Inquiry for the item from est****

    Would like to return the item for refund.

    Meet up to return to ensure you get the item in good condition n well received so that you can refund.

    Kindly accept my refund request. Thank you.

    Answer : [Re] Inquiry for the item from est****

    Sorry, we do not have a physical store and is unable to do meet up. Returns and refund can only be done if the item is faulty. However, we can give the exception this time and approve your refund. Please enter request for refund through qoo10 system. Once done, let us know and we will pass you the address to return the item via post. Once the item is received, we will approve the refund through qoo10. It is advisable to return the item via registered mail to prevent any loss.

    Question : [Re] Inquiry for the item from est****

    Hi Seller.

    The request for refund has been processed as per your advice. Please check and provide the address for the item to be returned to. Thank you.

    Answer : [Re] Inquiry for the item from est****

    Please mail the item to Blk 323B Sengkang East Way #03-561 S542323. Once the item is received, the refund will be processed.

    Question : [Re] Inquiry for the item from est****

    Hi Seller.

    In view of the approaching CNY, will return via hand delivery. Please help ensure your letterbox is not locked. Thk you.

    Answer : [Re] Inquiry for the item from est****

    Noted

    Question : [Re] Inquiry for the item from est****

    Dear Seller,
    Thank you for keeping your letterbox opened. The item has been placed into your letterbox today.

    Attached are the proofs of its good condition and delivery by hand into your letterbox.

    Please assist on the refund. Thank you.

    Happy Lunar New Year.

    Answer : [Re] Inquiry for the item from est****

    I had written my order no. n amount on the parcel for your easy reference as per pictures. Tq.

    Question : [Re] Inquiry for the item from est****

    My order no. is 245852834.

    Answer : [Re] Inquiry for the item from est****

    Done

  • Question : Self CollectionJan 04, 2018

    Hi, Can I self-collect? as I need is urgently by today.

    Answer : [Re] Self Collection

    Sorry, self collection is not available.

Men Sling Bag/Outdoor Bags/Man Waterproof Pouch/Slingbag for Men/Unisex
Men Sling Bag/Outdoor Bags/Man Waterproof Pouch/Slingbag for Men/Unisex
Item Q&A
  • Question : Inquiry related delivery from hap****Dec 03, 2017

    I wish to order 10pcs . Possible to receive by 10Dec ? Or can I pick up from the shop ?
    Regards

    Answer : [Re] Inquiry related delivery from hap****

    Hi, sorry. As this is a new listing, we do not have 10 pcs I'm stock at this point of time.

    Question : [Re] Inquiry related delivery from hap****

    No problem.If I order lesser eg 5pcs how fast is the shipping ? Is yr items in Singapore ? Thanks

    Answer : [Re] Inquiry related delivery from hap****

    Hi, yes items are in Singapore. Can mail out within 1-2 working days. Which designs are you looking at?

Pet Elizabethan Collar/Cat Dog E-Collar/Cone Wound Healing/Bite Proof/Health
Pet Elizabethan Collar/Cat Dog E-Collar/Cone Wound Healing/Bite Proof/Health
Item Q&A
  • Question : Sizes informationNov 20, 2017

    The only available options are sizes 4 and 5. What are the details of these? Like, what is size 5?

    Answer : [Re] Sizes information

    Hi, if size 5 option is not available, it means the design you have chosen is out of stock for size 5.

SG Seller Design Lightweight UV Jacket/Hoodie/Poncho/Outerwear Mildly Waterproof Raincoat   S-XXXXL
SG Seller Design Lightweight UV Jacket/Hoodie/Poncho/Outerwear Mildly Waterproof Raincoat S-XXXXL
Item Q&A
  • Question : Inquiry for the item from fer****Aug 24, 2017

    Hi,

    Any restock for grey/blue s size?

    Answer : [Re] Inquiry for the item from fer****

    Hi, sorry, grey/blue does not come in S size. However, S size is available for pink and blue.

    Question : [Re] Inquiry for the item from fer****

    How about grey?

    Answer : [Re] Inquiry for the item from fer****

    Sorry, size S is not available for grey as well.

  • Question : Inquiry for the item from noe****Aug 02, 2017

    Hi is this jacket hot for wearing in super hot weather?
    Does it have uv cover ?

    Answer : [Re] Inquiry for the item from noe****

    Yes the jacket is thin and light weight. Suitable for wearing in hot weather