Q&A board

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Q & A Lists
Item Question & Answer
Philips SC 5370 VisaPure Advanced Home Facial Device Radiant Revitalized and Refreshed Skin Advanced
Philips SC 5370 VisaPure Advanced Home Facial Device Radiant Revitalized and Refreshed Skin Advanced
Item Q&A
  • Question : Inquiry for the item from bab****Oct 16, 2019

    Hi, do you have item in stock? I wish to order. Thanks

    Answer : [Re] Inquiry for the item from bab****

    Yes we have stocks.
    Thank you.

    Question : [Re] Inquiry for the item from bab****

    Does item comes with international Singapore warrenty?

  • Question : 来自see****会员的商品咨询。Jul 07, 2019

LG Derma Pra.L Mask Home Care Electronic Mask BWJ1 LED Red Light Infrared (BWL1)160 lamps New
LG Derma Pra.L Mask Home Care Electronic Mask BWJ1 LED Red Light Infrared (BWL1)160 lamps New
Item Q&A
  • Question : Inquiry for the item from jud****Oct 14, 2019

    Hi, this Mask is the older version right? Do I need to pay extra tax when my order arrives in Singapore?

    Answer : [Re] Inquiry for the item from jud****

    BWJ1 is Old ver and BWL1 is New ver.
    VAT & Tax Information
    If the selling price of a product exceeds $400, you have to pay a tariff and Handling Charge.
    (Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
    For bundle delivery as well, if its price exceeds over $400, you have to pay a tariff.
    The above tariffs must be paid by the buyer.

    Policy Change: (Start date: 2019-07-03)

    - {Parcel amount + DPC shipping cost + CIF value} GST S7% + Handling fee S $ 12.00

    example:
    > Parcel amount: SGD $ 396.00

    > Shipping fee: SGD 16.90 $

    > insurance fee: SGD 5.15 $

    TOTAL: SGD $ 418.05
    > GST (7%): SGD $ 29.26
    > Handling fee: S $ 12.00
    Total payment amount SGD $ 41.26
    Thank you.

  • Question : Inquiry for the item from Pln****Oct 10, 2019

  • Question : Inquiry for the item from 239****Oct 07, 2019

    Hi, what is the power socket type? Is it compatible with Singapore 3 pin plug, or do we need a converter?

    Answer : [Re] Inquiry for the item from 239****

    It is C type plug.
    Thank you.

  • Question : Inquiry for the item from lil****Aug 15, 2019

    Hello!

    The model is BWJ1 (120LED) or BWL1 (160 LED).
    Why i check LG website is BWL1 (160 LED)?
    Which one are you selling?

    Thanks

    Answer : [Re] Inquiry for the item from lil****

    Dear:Sir&Ma'am.
    We had add option(LEDs: 160).
    You can choose the option.
    Thank you.

  • Question : Inquiry for the item from cyn****Jul 24, 2019

+View all Notice, FAQ, Q&A >>
Happy Call Axlerim S HC-BL7000 [+ Noise Cover] High Speed ​​Blender 2L Tritan 31000rpm Turbo 900W
Happy Call Axlerim S HC-BL7000 [+ Noise Cover] High Speed ​​Blender 2L Tritan 31000rpm Turbo 900W
Item Q&A
  • Question : Inquiry for the item from 260****Oct 11, 2019

    Is the noise cover included? Your product header mentioned + noise cover.

    Answer : [Re] Inquiry for the item from 260****

    Dear:Sir&Ma'am.
    Yes it with Noise prevention cover.
    Thank you.

CNY) Cheong Kwan Jang Organic Korean Red Ginseng Hong Sam Won Health Supplement Drink (15 Pouches)
CNY) Cheong Kwan Jang Organic Korean Red Ginseng Hong Sam Won Health Supplement Drink (15 Pouches)
Item Q&A
  • Question : Inquiry for the item from tee****Oct 08, 2019

    Dear seller may I know when is the expiry date? Thank.

    Answer : [Re] Inquiry for the item from tee****

    About Expiration date by June 2020
    Thank you.

    Question : [Re] Inquiry for the item from tee****

    Thank you

    Answer : [Re] Inquiry for the item from tee****

    No problem.

LG Pocket Photo photo paper Mobile Picture Printer sticker for PD221 pd239 pd251 pd269 New
LG Pocket Photo photo paper Mobile Picture Printer sticker for PD221 pd239 pd251 pd269 New
Item Q&A
  • Question : Inquiry for the item from Smi****Oct 08, 2019

    Hi
    I have an LG pocket camera model PT 3013. Is the item I deleted compatible?

    How many pieces in a pack?

    Thank you

    Answer : [Re] Inquiry for the item from Smi****

    We do not know model PT 3013.
    Please contact to SG LG.
    Thank you.

  • Question : Inquiry for the item from van****Sep 08, 2019

    Do they have a setting to print the photo in both landscape and portrait?

    Answer : [Re] Inquiry for the item from van****

    Yes it can both landscape and portrait.
    Thank you.

  • Question : Inquiry for the item from cod****Jul 11, 2018

  • Question : Inquiry for the item from koh****Jul 22, 2017

  • Question : Expiry Date for current batch of filmsMay 07, 2016

    Hi, what is the expiry date for the current batch of films?

    Answer : [Re] Expiry Date for current batch of films

    Dear:Sir&Ma'am.
    Expiration date is up to 6 months after opening the item.
    Thank you.

    Question : [Re] Expiry Date for current batch of films

    Apologies. What I meant was, if I did not open the box, when will it expire (i.e. Quality of print out goes bad)?

    Answer : [Re] Expiry Date for current batch of films

    Dear:Sir&Ma'am.
    I'll send you the photo.
    You can see the expire date.
    Thank you.

+View all Notice, FAQ, Q&A >>
MAKEON Skin Light Therapy Home Beauty Device Anti againg Brightening Elasticity  2019 New
MAKEON Skin Light Therapy Home Beauty Device Anti againg Brightening Elasticity 2019 New
Item Q&A
  • Question : Inquiry related delivery from tra****Oct 06, 2019

    Hi, I read that this product has lithium battery and cannot be sent via air mail. Can you ship this product to Australia but not using air mail? Will there be a price difference in postage?

    Answer : [Re] Inquiry related delivery from tra****

    If you want ship to AU you have to choose the DHL.
    Thank you.

  • Question : Inquiry for the item from jol****Jun 30, 2019

    Hi may I know when will the stock for version 1 be available?

    Answer : [Re] Inquiry for the item from jol****

    The old ver product has been discontinued.
    Thank you,

  • Question : Inquiry for the item from joa****Apr 23, 2019

    Hello what is the difference between the 2019 new and the old?

    Answer : [Re] Inquiry for the item from joa****

    Dear:Sir&Ma'am.
    I'll send you new items link.
    You can compare them.
    Thank you.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=655058560

  • Question : Inquiry for the item from pri****Mar 06, 2019

    hi,
    does it improve sagging skin, dark spot, acne’s, pores? skin elasticity?

    Answer : [Re] Inquiry for the item from pri****

    First, blue mode-moisturizing Second, yellow mode-face gloss Third, red mode-elasticity Simple and smart instructions "Touch sensor: Sensor only works when sensor touches the face. You can use it around the eyes because of validated by IEC 62471(photobiological safety)." "A button: Each click changes the mode. Each mode operates for 3 minutes and the power is automatically turned off. Total mode can operate blue/yellow/red for a minute separately." "Charge: If you charge 2 hours, you can use it more than 30 times. You can charge by using micro USB charger for cellular phone. " How to use After cleansing, you can put any lotion enough. "You can turn on this product by pressing the button for a long time until hearing beep sound. You can choose the mode which you want. Whenever you press the button, mode change blue-yellow-red-total care in this order. " "Put skin light therapy on your face and massage your face like sliding. Start with each chicks like broad one and forehead, nose, chin

    Question : [Re] Inquiry for the item from pri****

    tks for details reply does it come with english instructions manual?

    Answer : [Re] Inquiry for the item from pri****

    It does not support to English manual.
    Thank you.

  • Question : Inquiry for the item from hmt****Nov 25, 2018

    Hi, can you also carry the makeon gem sono therapy device please? Thanks

    Answer : [Re] Inquiry for the item from hmt****

    Dear:Sir&Ma'am.
    I'll send you the items link.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=642148365

    Thank you.

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Tab S6 Genuine Book Cover (EF-BT860) DiaryStand  Angle Adjustment new
Samsung Galaxy Tab S6 Genuine Book Cover (EF-BT860) DiaryStand Angle Adjustment new
Item Q&A
  • Question : Inquiry for the item from sat****Oct 06, 2019

    What is the weight of the book cover? How many grams? Also, what material is the book cover made off?

    Answer : [Re] Inquiry for the item from sat****

    Dear:Sir&Ma'am.
    Product Dimensions: 24.5 x 16.2 x 1.1 cm ; 195 g
    Boxed-product Weight: 259 g
    Thank you.

  • Question : Inquiry for the item from fly****Sep 20, 2019

  • Question : Inquiry for the item from 187****Sep 15, 2019

  • Question : Inquiry for the item from wiz****Sep 08, 2019

    What's the colour for the middle called? It should be pink but there's no option for pink.

    Answer : [Re] Inquiry for the item from wiz****

    We don't have pink.
    Thank you.

    Question : [Re] Inquiry for the item from wiz****

    How does brown look like?

    Answer : [Re] Inquiry for the item from wiz****

    The middle one is brown.
    Thank you.

Samsung 860 EVO 250GB / 500GB mSATA Internal SSD Genuine New
Samsung 860 EVO 250GB / 500GB mSATA Internal SSD Genuine New
Item Q&A
  • Question : Inquiry for the item from l33****Oct 04, 2019

  • Question : Inquiry for the item from mem****Aug 15, 2019

    Dear Sir, can i just check with you are the item that you are selling here is the same as per what attached photos , only different is the brand and capacity?

    Answer : [Re] Inquiry for the item from mem****

    for both the 250GB and 500GB, ready stock?

    Question : [Re] Inquiry for the item from mem****

    We have Transcend 64GB SATA III 6GB/S MSA230S mSATA.
    But i don't know it is compatible with your device.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=663006278

    Thank you.

    Answer : [Re] Inquiry for the item from mem****

    No. no. I ran out of space for 64gb that's why I getting one new SSD.
    Is my adata msata ssd the same as your Samsung one?

    Question : [Re] Inquiry for the item from mem****

    I'll give you items link.

    https://www.qoo10.sg/item/SAMSUNG-ELECTRONICS-SAMSUNG-860-EVO-250GB-500GB-MSATA-INTERNAL-SSD-GENUINE-NEW/629273467

    Thank you.

    Answer : [Re] Inquiry for the item from mem****

    i had the link of the item, i just need to confirm with you, where your samsung msata SSD 250/500GB is the same as my Adata 64gb, as in compatibility.as i see your attach imagines , the pin number are the same. and whether u guys have ready stock for the 250gb and 500gb?

    Question : [Re] Inquiry for the item from mem****

    Yes we have stocks.
    It takes 7-9days.
    Thank you.

    Answer : [Re] Inquiry for the item from mem****

    so if i order tomorrow, i will get the item 7-9 working days time ?

    Question : [Re] Inquiry for the item from mem****

    yes Because it will oversea shipping.
    From Korea.
    Thank you.

  • Question : Inquiry for the item from qiu****Jul 28, 2019

    And is there stock for Samsung Evo 860 mSATA 500GB?

    Answer : [Re] Inquiry for the item from qiu****

    Yes we have stocks 500gb.
    Thank you,

  • Question : Inquiry for the item from qiu****Jul 28, 2019

    Hi, can I check on a few things before I purchase.

    1) The Samsung 860 Evo mSATA warranty. If I received it faulty / damage, what do I do?

    2) how Long is the warranty? And what’s the policy?

    Regards,
    Yubin

    Answer : [Re] Inquiry for the item from qiu****

    1)[ Warranty Policy ]
    if you want to get service,You will need to first send us the product in issue so we can process your claim.
    In case you discover any defects in the product within 14 days from your purchase date: you may request for a return or replacement and the shipping cost will be paid by the seller.
    For items that have passed the 14-day threshold: buyer will be responsible for the shipping cost/ repairs will be provided free-of-charge within 1 year from date of purchase/no returns / for items that were purchased over a year ago or that were damaged by the buyer, repairs can be requested but will be at the expense of the buyer.
    * Items that were released from the Korean franchise carry worldwide warranty which may not have coverage in Singapore. In such case, you will need to send the item to Korea to get after-sales service.
    2) the items free warranty is one year.
    Thank you,

For Samsung Galaxy Tab S5e Genuine Book Cover Bluetooth Keyboard Case EJ-FT720 Touch pen storage
For Samsung Galaxy Tab S5e Genuine Book Cover Bluetooth Keyboard Case EJ-FT720 Touch pen storage
Item Q&A
  • Question : Inquiry for the item from csc****Oct 03, 2019

    I purchased the keyboard and some of the keys are not working.
    for instance when i hold shift and press 2, another symbol appears instead of "@". there are othee keys with the same issue too.
    is there any way to fix this? i'm using with a singapore purchased tab s5e and tried playing with the keyboard setting to no avail.

    Answer : [Re] Inquiry for the item from csc****

    Please help

    Question : [Re] Inquiry for the item from csc****

    Unfortunately ,We do not know that items defect is initial defect or in-use defect occurrence.
    If you send the product to Korea, we will apply to the Customer Service Center then, resolve the product’s problem. If it is not your fault while you use it, it will not be any charged, you only need to pay overseas shipment fee.

    Name:Ahn dong gyun
    #201, 3 Sungjin Hous, Gyeongsan-ro 13-gil, ,
    City:Gyeongsan-si
    State: Gyeongsangbuk-do,
    phone:010-4809-7858
    Country: Republic of Korea

    Thank you for your cooperation.

  • Question : Inquiry for the item from Hug****Aug 04, 2019

BenQ Wit Eye Care Stand e-Reading LED Desk Lamp  Worlds First Desk Lamp New
BenQ Wit Eye Care Stand e-Reading LED Desk Lamp Worlds First Desk Lamp New
Item Q&A
  • Question : Inquiry for the item from joe****Oct 02, 2019

  • Question : Inquiry for the item from mtl****Jun 01, 2019

    Hi do you sell the desk clamp?

    Answer : [Re] Inquiry for the item from mtl****

    We don't have desk clamp.

  • Question : Inquiry for the item from mtl****May 31, 2019

    Hi, what type of power plug does it come with?

    Answer : [Re] Inquiry for the item from mtl****

    This items plug C type.
    Thank you.

Samsung Galaxy Book 12” Windows 2-in-1 PC WiFi SM-W620 SM-W720 Silver 4GB 128GB 8GB 256GB
Samsung Galaxy Book 12” Windows 2-in-1 PC WiFi SM-W620 SM-W720 Silver 4GB 128GB 8GB 256GB
Item Q&A
  • Question : Inquiry for the item from gle****Sep 26, 2019

    Hello, for smasung galaxy book 10.6, does it comes with a keyboard? Is It all included?

    Answer : [Re] Inquiry for the item from gle****

    10.6inch is without keyboard.
    12inch with keyboard.
    Thank you.

  • Question : Inquiry for the item from ell****Mar 14, 2019

    Hi, for SM-W720 8GB 256GB Samsung Galaxy Book 12" WIFI,
    1) is this pc a 32-bit, or, 64-bit computer?

    2) you have 2 listings, 621873109 and 532920379, both selling the same Samsung Galaxy Book 12" model?
    If yes, why different price?
    If not the same model, what is the difference?

    3) For both 621873109 and 532920379 listings, can you remove the Retail Price and Q-price ? Just leave the Sales Price?
    The reason I ask is because you are using qxpress and they may just declare higher incorrect price and collect more money from buyer for seven percent importtax and also another amount for import handling charge as I read other buyers who cannot understand how the amount they collect is much more than what buyers pay.
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    The 2 listings, 621873109 and 532920379,

    For listing 532920379, price $777 plus $547 equals $1324 ... if lower by $20 ( plus $527 ), then price for both listings would be the same.

  • Question : Inquiry for the item from arn****Dec 05, 2018

    Do you have 8gb ram version for Galaxy Book 10.6? Do you offer 1 year warranty in case of problem?

    Answer : [Re] Inquiry for the item from arn****

    Dear:Sir&Ma'am.
    We don't have 8G ram ver.
    if you want to get service,You will need to first send us the product in issue so we can process your claim.
    In case you discover any defects in the product within 14 days from your purchase date: you may request for a return or replacement and the shipping cost will be paid by the seller.
    For items that have passed the 14-day threshold: buyer will be responsible for the shipping cost/ repairs will be provided free-of-charge within 1 year from date of purchase/no returns / for items that were purchased over a year ago or that were damaged by the buyer, repairs can be requested but will be at the expense of the buyer.
    * Items that were released from the Korean franchise carry worldwide warranty which may not have coverage in Singapore. In such case, you will need to send the item to Korea to get after-sales service.
    Thank you.

  • Question : Inquiry from Buc****Oct 08, 2018

  • Question : Extra accessoryAug 24, 2018

    Hi i'm interested in getting the Book 12 with white keyboard.
    How much would an extra white keyboard cost if bought as a bundle?
    Thank you

    Answer : [Re] Extra accessory

    Dear:Sir&Ma'am.
    We do not have extra white keyboard .
    We just have Book 12+keyboard.
    Thank you.

+View all Notice, FAQ, Q&A >>
LG All New gram 17ZD990-GX30K Core i3-8145U SSD 128G  UHD620  RAM 8G DDR4 IPS panel 17 inch
LG All New gram 17ZD990-GX30K Core i3-8145U SSD 128G UHD620 RAM 8G DDR4 IPS panel 17 inch
Item Q&A
  • Question : Inquiry from mic****Sep 24, 2019

    Hi, I brought this from you. Do you have replacement battery for this model? If yes, pls advice me the price. Thanks

    Answer : [Re] Inquiry from mic****

    Dear:Buyer
    We can not ship only batteries.
    This is Overseas carrier rule.
    Thank you for your understand.

  • Question : Inquiry related delivery from wtn****Jul 20, 2019

    will this incur GST?

    Answer : [Re] Inquiry related delivery from wtn****

    Dear:Sir&Ma'am.
    It is not included GST.
    (VAT & Tax Information)
    If the selling price of a product exceeds $400, you have to pay a tariff and Handling Charge.
    (Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
    For bundle delivery as well, if its price exceeds over $400, you have to pay a tariff.
    The above tariffs must be paid by the buyer.
    Thank you.

[Bosch] Advanced Impact 1800 [2.0Ah 1 battery] Hammer drill Lithium Ion  400 rpm 1350 rpm
[Bosch] Advanced Impact 1800 [2.0Ah 1 battery] Hammer drill Lithium Ion 400 rpm 1350 rpm
Item Q&A
Camel PF1050IPS Digital Photo Frame: 10 inch aspect ratio: 16: 10 / IPS (Wide Viewing Angle) Video
Camel PF1050IPS Digital Photo Frame: 10 inch aspect ratio: 16: 10 / IPS (Wide Viewing Angle) Video
Item Q&A
  • Question : Inquiry for the item from goh****Sep 22, 2019

    Hi seller, do I always need to connect digital photoframe to the AC power cord in order to use it? Once I disconnect it, the screen shuts off.

    Look forward to your reply.
    Thank you.

    Answer : [Re] Inquiry for the item from goh****

    Dear:Buyer.
    You have to always connect the AC power cord.

    Thank you.

  • Question : Inquiry for the item from xai****Jul 28, 2018

    I have 3000 over photos in the SD card but can only display up to 1000 photos. Is this normal?

    Answer : [Re] Inquiry for the item from xai****

    Dear:Sir&Ma'am.
    Yes It is.the normal only display up to 1000 photos.
    Thank you.

    Question : [Re] Inquiry for the item from xai****

    Hello, how to make the photo auto - rotation? I have adjust photos in my computer but when put into digital frame it doesn’t rotate. Pls help me.
    Thanks

    Answer : [Re] Inquiry for the item from xai****

    Dear:Sir&Ma'am.
    That is noe support to auto - rotation function

    Thank you.

  • Question : Inquiry for the item from xai****Jul 11, 2018

  • Question : Inquiry for the item from emi****May 04, 2018

    Hi,

    Is this a LED or LCD screen?

    Answer : [Re] Inquiry for the item from emi****

    This is LCD .
    Thank you.

  • Question : RefundJun 02, 2014

    Hi anssine,

    I understand that your shop has ran out of stocks and you are refunding yes?
    I'm currently having a "Refund Hold".
    May I know how long does it take for the refund to take place?

    Best regards with thanks,
    Zhan Ting

    Answer : [Re] Refund

    thank you for your understand.
    we had already cancel and refund to you.
    thank you.

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Dex Pad Station EE-M5100 For S8 Note8 S9 Plus Note 9 Fast Charge Genuine + LENS FREE
Samsung Galaxy Dex Pad Station EE-M5100 For S8 Note8 S9 Plus Note 9 Fast Charge Genuine + LENS FREE
Item Q&A
  • Question : Inquiry for the item from sim****Sep 22, 2019

    Does it work with S8 ?

    Answer : [Re] Inquiry for the item from sim****

    Dear:Sir&Ma'am.
    The item use for Galaxy Note 8, Galaxy S8, Galaxy S8 Plus
    Thank you.

  • Question : Inquiry for the item from lob****Jan 16, 2019

    Hi Seller,

    Is the Samsung Dex Pad original? Any warranty?

    Answer : [Re] Inquiry for the item from lob****

    Yes it is original item.
    [ Warranty Policy ]
    if you want to get service,You will need to first send us the product in issue so we can process your claim.
    In case you discover any defects in the product within 14 days from your purchase date: you may request for a return or replacement and the shipping cost will be paid by the seller.
    For items that have passed the 14-day threshold: buyer will be responsible for the shipping cost/ repairs will be provided free-of-charge within 1 year from date of purchase/no returns / for items that were purchased over a year ago or that were damaged by the buyer, repairs can be requested but will be at the expense of the buyer.
    * Items that were released from the Korean franchise carry worldwide warranty which may not have coverage in Singapore. In such case, you will need to send the item to Korea to get after-sales service.
    Thank you.

    Question : [Re] Inquiry for the item from lob****

    Means do I have to pay for repair cost if it within the one year?

    Answer : [Re] Inquiry for the item from lob****

    yes right.

  • Question : Inquiry for the item from edw****Sep 22, 2018

  • Question : Inquiry for the item from isa****Aug 11, 2018

    hi
    your price is much cheaper from others, is the item authentic?

    Answer : [Re] Inquiry for the item from isa****

    Dear:Sir&Ma'am.
    This item is authentic. we do not sell fake items.
    The items price might will be increased.
    Thank you.

  • Question : Inquiry related delivery from luk****Aug 06, 2018

    when?

    Answer : [Re] Inquiry related delivery from luk****

    Dear:Sir&Ma'am.
    We had ship the item.
    Handling time:1days
    (Qxpress) takes 4~7 days to receive the product. (Singapore) From Korea
    Thank you.

Philips SC1996 Lumea Essential IPL Hair Removal System prevent hair regrowth smooth skin  body face
Philips SC1996 Lumea Essential IPL Hair Removal System prevent hair regrowth smooth skin body face
Item Q&A
  • Question : Inquiry for the item from Anl****Sep 13, 2019

    Hi seller, is this model able to replace the cartridge when the flash is gone?

    Answer : [Re] Inquiry for the item from Anl****

    If the cartridge does not work You have to buy the cartridge and change it your self.
    The amount is $ 89.
    Shipping is free.
    Thank you.

    Question : [Re] Inquiry for the item from Anl****

    Braun Gillette Venus Silk-Expert IPL BD5001 this model is also can replacement for the cartridge?

    Answer : [Re] Inquiry for the item from Anl****

    If you want the cartridge you have to go Customer center.
    Thank you.

    Question : [Re] Inquiry for the item from Anl****

    You didn't sell the both models cartridge for future replacement?

    Answer : [Re] Inquiry for the item from Anl****

    Yes we don't have cartridge.
    Thank you.

  • Question : Inquiry for the item from sha****Sep 08, 2019

    is this 100% original?

    Answer : [Re] Inquiry for the item from sha****

    Yes it is.

  • Question : Inquiry for the item from buz****Jun 07, 2019

  • Question : Inquiry about Philips hair removalMar 29, 2017

    Hi Seller,

    This is Jean from Kuajing dot com which helps overseas products enter China and connects the overseas suppliers and domestic retailers together via our own builded B2B platform and the other famous Chinese mainstream e-commerce platform.

    We are interested in Philips hair removal in different models,I am wondering whether you sell in bulk? Thanks

    Answer : [Re] Inquiry about Philips hair removal

    We do not sell wholesale.
    Thank you.

  • Question : Shipping/tracking?Mar 14, 2016

    Dear Seller,

    I am unable to get any tracking information from Fedex website about this product delivery.
    Kindly look into the matter if the product is on its way for delivery and by when i can expect it to be delivered?

    best regards,
    Dilip

    Answer : [Re] Shipping/tracking?

    Dear:Buyer
    We had ship the item.

    Handling Time:2days
    [FedEx]It takes 2~4 days to receive the product. (Singapore)
    it looks like you will receive the item within few days.
    please be patient and wait for few more days.
    Thank you.

Braun Gillette Venus Silk-Expert IPL BD5001 Intense Pulsed Light 300000 Flashes for Face  Body Hair
Braun Gillette Venus Silk-Expert IPL BD5001 Intense Pulsed Light 300000 Flashes for Face Body Hair
Item Q&A
  • Question : Inquiry for the item from Ser****Sep 20, 2019

    hi, can the light cartridge be replaced? after the max time of usage?

    Answer : [Re] Inquiry for the item from Ser****

    Dear:Sir&Ma'am.
    hi, can the light cartridge be replaced?
    (Available from Customer Support)
      after the max time of usage?
    (300,000 times)
    Thank you.

Samsung Galaxy Book 12” Windows 2-in-1 PC SM-W720 Wi-Fi Silver 8GB 256GB Galaxy Book with Keyboard
Samsung Galaxy Book 12” Windows 2-in-1 PC SM-W720 Wi-Fi Silver 8GB 256GB Galaxy Book with Keyboard
Item Q&A
  • Question : Inquiry for the item from chr****Sep 03, 2019

    May I know why it's only charge maximum till 85% since I bought it till now and it can't reach till 100% charging at all. Pls help and solve this solution. Thanks and hope to hear from you soon

    Answer : [Re] Inquiry for the item from chr****

    We will ask to Samsung cs center and response again.
    Thank you.

    Question : [Re] Inquiry for the item from chr****

    Hope to hear from you soon. Tks!

    Answer : [Re] Inquiry for the item from chr****

    May i know that items Serial Number?
    Thank you,

    Question : [Re] Inquiry for the item from chr****

    sorry for the late reply. serial no. 13X0R54M300032F

    Answer : [Re] Inquiry for the item from chr****

    photo attached

    Question : [Re] Inquiry for the item from chr****

    Dear:Sir&Ma'am.
    If you want 100 charge'It should be done at A.S center in Korea remote control your laptop.
    The Samsung CS Center say recommends 80% charge.
    They say If your laptop will 100% charge Battery life can be shortened.
    The 80% charge is not defective.
    Please use with confidence.
    Thank you.

    Answer : [Re] Inquiry for the item from chr****

    noted message and thanks for your advice

    Question : [Re] Inquiry for the item from chr****

    Dear:Sir&Ma'am.
    No problem.

  • Question : Inquiry for the item from ner****Jun 21, 2019

  • Question : Inquiry for the item from rya****May 16, 2019

  • Question : Inquiry for the item from dil****Mar 12, 2019

  • Question : Inquiry for the item from ans****Jan 17, 2019

+View all Notice, FAQ, Q&A >>
Oral-B Kids DB4510K Stages Power Battery Powered Electric Toothbrush BoysGirls New
Oral-B Kids DB4510K Stages Power Battery Powered Electric Toothbrush BoysGirls New
Item Q&A
  • Question : Inquiry for the item from Cut****Sep 15, 2019

    Does the item comes with brush?

    Answer : [Re] Inquiry for the item from Cut****

    Dear:Sir&Ma'am.
    The item's Components Basically the main body and the toothbrush.

    If you want purchase additional toothbrushes, please select from the options.

    Thank you.

  • Question : Inquiry for the item from mis****Feb 23, 2019

    Hi, is this chargeable brush head

    Answer : [Re] Inquiry for the item from mis****

    It is AA battery x2 type.
    Thank you.

Pierre Cardin pressureless diabetic socks set of 10 Fashion Accessories Socks Stockings Men
Pierre Cardin pressureless diabetic socks set of 10 Fashion Accessories Socks Stockings Men
Item Q&A
  • Question : Inquiry for the item from ric****Sep 14, 2019

    If wear Shoe size 10 inches in length , can this sock fit

    Answer : [Re] Inquiry for the item from ric****

    You can put on up to 8 ".
    Thank you.

Apple Watch Series 4 (GPS 40mm) Space Gray Aluminium (WiFi) Aluminium Case with Black Sport Band
Apple Watch Series 4 (GPS 40mm) Space Gray Aluminium (WiFi) Aluminium Case with Black Sport Band
Item Q&A
  • Question : Inquiry for the item from 143****Sep 11, 2019

    Can you computte for the $616 taxes etc

    Answer : [Re] Inquiry for the item from 143****

    VAT & Tax Information
    If the selling price of a product exceeds $400, you have to pay a tariff and Handling Charge.
    (Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
    For bundle delivery as well, if its price exceeds over $400, you have to pay a tariff.
    The above tariffs must be paid by the buyer.

    Policy Change: (Start date: 2019-07-03)

    - {Parcel amount + DPC shipping cost + CIF value} GST S7% + Handling fee S $ 12.00

    example:
    > Parcel amount: SGD $ 396.00

    > Shipping fee: SGD 16.90 $

    > insurance fee: SGD 5.15 $

    TOTAL: SGD $ 418.05
    > GST (7%): SGD $ 29.26
    > Handling fee: S $ 12.00
    Total payment amount SGD $ 41.26
    Thank you.

  • Question : Inquiry for the item from 143****Sep 11, 2019

    Price is over $600 , what will happen to the taxes? Might end up price more expensive than retail

    Answer : [Re] Inquiry for the item from 143****

    VAT & Tax Information
    If the selling price of a product exceeds $400, you have to pay a tariff and Handling Charge.
    (Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
    For bundle delivery as well, if its price exceeds over $400, you have to pay a tariff.
    The above tariffs must be paid by the buyer.

    Policy Change: (Start date: 2019-07-03)

    - {Parcel amount + DPC shipping cost + CIF value} GST S7% + Handling fee S $ 12.00

    example:
    > Parcel amount: SGD $ 396.00

    > Shipping fee: SGD 16.90 $

    > insurance fee: SGD 5.15 $

    TOTAL: SGD $ 418.05
    > GST (7%): SGD $ 29.26
    > Handling fee: S $ 12.00
    Total payment amount SGD $ 41.26
    Thank you.

Braun Series 5 5140s Men’s Electric Foil Shaver Wet  Dry Pop Up Precision Trimmer Black/Blue New
Braun Series 5 5140s Men’s Electric Foil Shaver Wet Dry Pop Up Precision Trimmer Black/Blue New
Item Q&A
Samsung Digital Door Lock SHS-1321 security EZON keyless Auxiliary key (handle X) AA battery x4  New
Samsung Digital Door Lock SHS-1321 security EZON keyless Auxiliary key (handle X) AA battery x4 New
Item Q&A
Britz Soundroom Bluetooth Speaker BA-C1 2.8x0.3x6.1 inch Full Range Unit Base Reflex System Clock
Britz Soundroom Bluetooth Speaker BA-C1 2.8x0.3x6.1 inch Full Range Unit Base Reflex System Clock
Item Q&A
  • Question : Inquiry for the item from kfo****Sep 04, 2019

    Hi, is this available? How old is the stock? Thanks! :)

    Answer : [Re] Inquiry for the item from kfo****

    Yes we have stocks.
    This product was released in June 2016.
    The exact date of production is unknown.
    Thank you.

    Question : [Re] Inquiry for the item from kfo****

    I see. May I know what's the weight? Thanks!

    Answer : [Re] Inquiry for the item from kfo****

    The item's weight is 0.6kg.
    Thank you.

Cheong Kwan Jang Korea Red Ginseng Pure Natural Extract Everytime 10ml x 30 Pouches Organic
Cheong Kwan Jang Korea Red Ginseng Pure Natural Extract Everytime 10ml x 30 Pouches Organic
Item Q&A
  • Question : Inquiry for the item from Che****Sep 02, 2019

    May I know the manufacture date ? The picture show promotion on 30 pouches $66.00 but when add to cart become additional cost to be added😓

    Answer : [Re] Inquiry for the item from Che****

    Price add to cart different from promotion as attached

    Question : [Re] Inquiry for the item from Che****

    Dear:Sir&Ma'am.
    It is a recently produced product and you have to select from the options if you want 30 pouches.
    Thank you for your understand.

    Answer : [Re] Inquiry for the item from Che****

    May I know which year s stock ? I have just purchased this morning.

    Question : [Re] Inquiry for the item from Che****

    It till 2021-06-12.
    Thank you.

    Answer : [Re] Inquiry for the item from Che****

    Hi supplier,
    May I know when the item deliver to me? My order no. 302825091. Please avoid deliver on 6 Sep 2019 Fri.
    Thanks.

    Question : [Re] Inquiry for the item from Che****

    It takes about 7-9days.
    Thank you.

  • Question : Everytime and JIN EverytimeNov 05, 2017

    Hi
    What's the difference between Everytime and JIN Everytime?

    Thanks.

    Answer : [Re] Everytime and JIN Everytime

    JIN's Saponin content :60 granm
    Everytime's Saponin content:100 gram
    Thank you.

  • Question : 배송 관련 lol****님의 문의입니다.Sep 29, 2017

  • Question : itemAug 09, 2017

LG roboking R46RIM Mop sucked(removable plate)  auto recharge Charging time: 3 hours operating new
LG roboking R46RIM Mop sucked(removable plate) auto recharge Charging time: 3 hours operating new
Item Q&A
  • Question : Inquiry for the item from sam****Sep 05, 2019

    Hi,
    I saw another model of the LG roboking, R75AIM, may i know the difference as compared to R46RIM?

    Thanks.

    Answer : [Re] Inquiry for the item from sam****

    I'm sorry we do not know R75AIM specs.we will give you R46RIM sepcs.
    Thank you,
    Cleaning Method: Suction + Mop
    Motor: Smart Inverter Motor
    Charging method: Automatic charging
    A charge time: Three hours
    Usage time: 1 hour 40 minutes
    Battery: Lithium Battery
    Cleaning function
    Sensor: Ultrasonic Sensor
    Cleaning Mode: Corner Master (Square Design), Repeat, Reserve, Zig Zag, Designated Area
    Smart function
    Camera: Top
    Smart function: Magnetic location memory, absolute position recognition, voice guidance (mute), smart diagnosis (failure check), home master, smart diagnosis
    Smartphone: Remote Control
    Add-ons
    Threshold turn: 1.5cm
    Add-ons: Lock
    Components
    Pad: Microfiber
    Other Configurations: Side Brush
    Economics
    Noise: 48dB
    Size: 34.7 x 34 x 8.9cm
    Weight: 3kg

Rubia IPL Hair Removal GP580A  Hair Removal (Safety goggles) (Skin cartridges) Home hair remover sys
Rubia IPL Hair Removal GP580A Hair Removal (Safety goggles) (Skin cartridges) Home hair remover sys
Item Q&A
  • Question : Inquiry for the item from o.j****Sep 04, 2019

    Hi, do you sell the power charger only as mine is spolt?

    Answer : [Re] Inquiry for the item from o.j****

    I'll give you items photo. is it right?
    price:$33
    shipping cost:free
    Thank you,