Q&A board

Q & A Lists
Item Question & Answer
BEST PRICE for 120ml/250ml bottle! Air Revitalisor Solution/Aroma Essence/Concentrate
BEST PRICE for 120ml/250ml bottle! Air Revitalisor Solution/Aroma Essence/Concentrate
Item Q&A
  • Question : Inquiry for the item from joy****Apr 24, 2019

  • Question : Ordered 3 bottles but only received 1.Jun 15, 2016

    Cart 103195144. Ordered 3 bottles but only received spring meadow

    Answer : [Re] Ordered 3 bottles but only received 1.

    Hi,

    We have replied you via sms. Kindly check.

    Thanks,
    Aromania

  • Question : askingNov 07, 2014

    hi tis items are from which country?

    Answer : [Re] asking

    Hi,

    We are pleased to inform you that our aroma solution are from Singapore.

    Thanks,
    Aromania

  • Question : EnquiryApr 01, 2014

    Hi, is this aroma solution for aroma diffuser? If yes, how many drops each usage? Thx

    Answer : [Re] Enquiry

    Hi,

    It is for use in water air purifier. You may add 10-15ml of solution into the water.

    Thanks,
    Aromania

  • Question : Cart No 86414422Feb 10, 2014

    Dear Seller,
    I ordered 2 bottles of Aroma Solution / Rose, 5 days ago,on the 5th Feb. Already paid through credit card. Why is it still on request?

    Answer : [Re] Cart No 86414422

    Hi,

    Please note that we are currently closed for Chinese New Year and will resume work on the 12 Feb 2014. All parcels will be shipped out on 13 Feb 2014.

    Sorry for any inconvenience caused.

    Thanks,
    Aromania

    Question : [Re] Cart No 86414422

    Dear Seller,
    I ordered 2 bottles of Aroma Solution / Rose on the 5th Feb. Till today, I've not received the items. Please check and advise,
    TQ

    Answer : [Re] Cart No 86414422

    Dear customer
    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards
    P.S. The information is also sent to the seller to meditate this case
    Hi,

    We have sent an email to check with Qxpress on the status of your parcel but have yet to receive a reply from them. Will update you once they get back to us.

    Sorry for any inconvenience caused.

    Thanks,
    Aromania

+View all Notice, FAQ, Q&A >>
(*BEST PRICE*) Aroma Concentrate/Aroma Essence 250ml*Use For Water Air Purifier /Humidifier/Diffuser
(*BEST PRICE*) Aroma Concentrate/Aroma Essence 250ml*Use For Water Air Purifier /Humidifier/Diffuser
Item Q&A
  • Question : Inquiry for the item from con****Jul 15, 2018

    You sent me wrong item, i ordered lavendar which is meant for better sleep, but u sent me peppermint instead? please advise.

    Answer : [Re] Inquiry for the item from con****

    Dear Customer,

    Sorry for any inconvenience caused.

    As spoken earlier, we will arrange for an exchange.

    Best regards,
    Wil Essentials

  • Question : Inquiry for the item from a.c****May 25, 2017

    Can tell me which strong smell and lasting ?
    I prefer stronger smell.
    Tks...Anne

    Answer : [Re] Inquiry for the item from a.c****

    Hi,

    You may consider the following scents:

    - Lemongrass
    - Sandalwood
    - Odour Eliminator
    - Pamplemouse
    - Geranium

    Thanks,
    Aromania

  • Question : Inquiry for the item from hew****Mar 31, 2017

    How much ml of essential oil are there in a 250ml

    Answer : [Re] Inquiry for the item from hew****

    Hi,

    The formulation is confidential business information which is unknown to us.

    Thanks,
    Aromania

  • Question : Country of manufactureOct 21, 2016

    Hi, which country is this product made in?

    Answer : [Re] Country of manufacture

    Hi,

    We are pleased to infrom you that our oils are made in Singapore.

    Thanks,
    Aromania

  • Question : Wrong the wrong addressMar 03, 2016

    Hi I've just made my purchase. however I've selected the wrong address. can u please contact me for the right address. psl_21@hotmail.com

    Answer : [Re] Wrong the wrong address

    Hi,

    As spoken, we apologised for any inconvenience caused.

    Regards,
    Aromania

+View all Notice, FAQ, Q&A >>
[Lowest price in all online sites!] Essential Oils - Many Fragrances to choose from! Aromatherapy
[Lowest price in all online sites!] Essential Oils - Many Fragrances to choose from! Aromatherapy
Item Q&A
  • Question : Inquiry for the item from shi****Jan 23, 2018

    Hi can the oils be used for soap making?

    Answer : [Re] Inquiry for the item from shi****

    Hi,

    Yes, you may use our essential oil for soap making.

    Thank you and Regards,
    Aromania

    Question : [Re] Inquiry for the item from shi****

    Thank you for the reply :)

    Answer : [Re] Inquiry for the item from shi****

    Hi,

    You are most welcome.

    Regards,
    Aromania

  • Question : Inquiry for the item from ccs****Jul 09, 2017

    Hi, can this essential oil be used for the reed diffuser? If yes, do I just refill the reed diffuser container with your essential oil without adding other solvent?

    Answer : [Re] Inquiry for the item from ccs****

    Hi,

    We regret to inform you that the essential oil cannot be used for the reed diffuser. Its is used in candle burner.

    Thanks,
    Aromania

  • Question : Inquiry for the item from riy****Apr 21, 2017

    Do you still sell Angel Flower scent?

    Answer : [Re] Inquiry for the item from riy****

    Hi,

    We regret to inform you that we do not have angel flower scent.

    Thanks,
    Aromania

  • Question : Inquiry for the item from sea****Apr 02, 2017

    Hi, what are the scents used in the making of Ocean Breeze?

    Answer : [Re] Inquiry for the item from sea****

    Hi,

    Its a mixture of Mandarin, Orange, Rose, Violet & Patchouli.

    Thanks,
    Aromania

  • Question : [Shipping] Related InquiriesDec 23, 2016

    199109074 order number
    Hi

    I saw the tracking info that my item has been delivered but i did not received the item!
    Please can you help to check on this?

    Answer : [Re] [Shipping] Related Inquiries

    Hi,

    We will check with Qxpress and get them to contact you directly regarding the delivery.

    Sorry for any inconvenience caused.

    Best regards,
    Aromania

+View all Notice, FAQ, Q&A >>
★Lowest Price★BUY NOW! Electric Oil Burner / Vaporiser/ Aromatherapy Oil Diffuser.Aroma Vaporizer
★Lowest Price★BUY NOW! Electric Oil Burner / Vaporiser/ Aromatherapy Oil Diffuser.Aroma Vaporizer
Item Q&A
  • Question : warrantySep 23, 2016

    Hi I am interested in your product and wonder how long is the warranty period for the electric oil burner.

    Answer : [Re] warranty

    Hi,

    We are pleased to inform you that we provide 6 months warranty for the electric burner.

    Thanks,
    Aromania

  • Question : For your range of diffusers - which oil to use?Aug 01, 2016

    Dear Seller,

    I am interested to buy one. May I know which type of essential oil to use? I have many from young living and doterra, are these oils suitable for your diffusers?

    Thank you!

    Answer : [Re] For your range of diffusers - which oil to use?

    Hi,

    We are pleased to inform you that you are able to use young living and doterra oil in the electric diffuser / vapourizer.

    Thanks,
    Aromania

  • Question : hi do reply asapAug 08, 2014

    Do u have the gold as I don't see in on the selection icon

    Answer : [Re] hi do reply asap

    Hi,

    Sorry to inform you that the manufacturer have stop producing electric diffuser gold colour.

    Thanks,
    Aromania

  • Question : SizeJul 21, 2014

    What are the dimensions of the diffuser?

    Answer : [Re] Size

    Hi,

    The dimension of the electric diffuser is 7cm (H) x 13cm (W).

    Thanks,
    Aromania

  • Question : differenceJul 13, 2014

    difference between oil vaporiser and oil burner ?

    Answer : [Re] difference

    Hi,

    Both electric vapourizer and diffuser function the same except for the difference in design.

    Thanks,
    Aromania

+View all Notice, FAQ, Q&A >>
*Perfect for Christmas Gifts!* Scented Charcoal Diffuser/ Comes with Reviving Oil / Deodorizing and Refreshing
*Perfect for Christmas Gifts!* Scented Charcoal Diffuser/ Comes with Reviving Oil / Deodorizing and Refreshing
Item Q&A
  • Question : any stock for lavender?Jun 09, 2015

    Hi seller anybexisting stock from lavender? If inplace an order today, how long it will take for delivery?

    Answer : [Re] any stock for lavender?

    Hi,

    There are stocks available for lavender scent. Delivery is by Qxpress courier service company. The delivery process usually takes 4-6 working days.

    Regards,
    Aromania

  • Question : Lemon citronellaJun 03, 2014

    Is it possible to change the oil for the lavender plant to lemon citronella?

    Answer : [Re] Lemon citronella

    Hi,

    Sorry to inform you that each charcoal diffuser comes in a set and we are unable to change the oil.

    Thanks,
    Aromania

  • Question : Received Item but only half a bottle of oil.May 11, 2014

    My order number is 42410647 and I've received the item. However, I am very disappointed that the bottle of lavender oil is only half filled. Refer to attached picture. The round transparent sticker on the opening lid of the box looks like its been opened several times as it does not stick anymore. Looks like this is not a new bottle but a used bottle!

    Can you please send me a full bottle?

    Answer : [Re] Received Item but only half a bottle of oil.

    Hi,

    We would like to inform you that all the reviving oil are half filled. You may refer to the attached picture.

    Thanks,
    Aromania

  • Question : RefillApr 26, 2014

    Do you also sell the refill for the charcoal diffuser ?

    Answer : [Re] Refill

    Seller replied to customer’s Qtalk.
    Hi,

    Sorry to inform you that we do not sell the refill for the charcoal diffuser as it only comes in a set.

    Sorry for any inconvenience caused.

    Thanks,
    Aromania

  • Question : oil dripDec 18, 2013

    When I recd my parcel, both essentials are left with less than half in the bottle. The whole package are oily and I cant give up as gift.

    Answer : [Re] oil drip

    Hi,

    Kindly email us the picture of your item and the screenshot of the receipt to aromaniaoil@gmail.com so we can proceed to do the exchange.

    Thanks,
    Aromania

+View all Notice, FAQ, Q&A >>
Assorted Candle Burner/ Aromatherapy Aroma oil burner/ Aroma Tea light candle burner
Assorted Candle Burner/ Aromatherapy Aroma oil burner/ Aroma Tea light candle burner
Item Q&A
  • Question : deliver wrong itemSep 05, 2014

    Hi I order for 6 bot of lemongrass, 1 bot rose, 1 bot green apple but delivered wrongly, , can I exchange?

    Cart no 89891385
    Deliver no 140903-0018
    Packg no sgp40940260

    Answer : [Re] deliver wrong item

    Hi,

    Our system show you have purchased (Lemongrass x 1, Rose x 5, Green Apple x 1, Lemongrass x 1, Candle burner x 2). Please check.

    Thanks,
    Aromania

  • Question : Trying to purchase 3 burnerApr 17, 2014

    Hi

    I will like to find out ist that there isnt enought burner for purchase.
    During payment time, there pops up a message say not enought qty.

    Please advise.

    Thank you & rgds

    Answer : [Re] Trying to purchase 3 burner

    Hi,

    From our system, there are enough quantity. You may consider to re-purchase again.

    Thanks,
    Aromania

  • Question : BurnerApr 16, 2014

    I would like to order 24 pieces, and need it urgently. please advice. thank you my conact : 91097715

    Answer : [Re] Burner

    Hi,

    As spoken, thank you for your interest in our product.

    Regards,
    Aromania

  • Question : Ordered aroma oil,want to add burnerApr 08, 2014

    Hi,

    I jus bought 6 bott of essential oil under order no. 41546902.. Wanted to buy another candle burner.. But shipping fee was $3.90.. In any way i can add the 1 burner without paying the shipping fee?

    Answer : [Re] Ordered aroma oil,want to add burner

    Hi,

    As spoken, thanks for your purchase.

    Regards,
    Aromania

  • Question : ChooseMar 17, 2014

    Hi seller, could i select? Would like to order 4 pcs. Thanks

    Answer : [Re] Choose

    Dear customer
    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards
    P.S. The information is also sent to the seller to meditate this case
    Hi,

    You may add on to the quantity. If unsure, kindly email us (aromaniaoil@gmail.com) your contact no. so we could guide you on the purchase.

    Thanks,
    Aromania

    Question : [Re] Choose

    Hi seller, would it be possible have the deepest oil diffuser if i am going to buy 4 to 5 pieces? Thanks

    Answer : [Re] Choose

    Hi,

    You may purchase the electric oil burner which have a deeper reservoir. Kindly refer to the link below:

    http://list.qoo10.sg/item/LOWEST-PRICE-BUY-NOW-ELECTRIC/410326013?sellerview=on

    Thanks,
    Aromania

+View all Notice, FAQ, Q&A >>
★BEST SELLING AND CHEAPEST IN SINGAPORE★ BUY NOW! Electric Burner/Electric vaporiser/Aroma Vaporizer
★BEST SELLING AND CHEAPEST IN SINGAPORE★ BUY NOW! Electric Burner/Electric vaporiser/Aroma Vaporizer
Item Q&A
  • Question : item dimensionsJun 22, 2014

    As I'm looking for one to play it on my office desk , I doesn't want something too big to take up my desk space. Can provide me your product dimensions? Thanks!

    Answer : [Re] item dimensions

    Hi,

    Kindly refer below for the dimension of the product.

    Electric diffuser: 7cm (H) x 13cm (W)
    Electric vaporizer: 5.8cm (H) x 11cm (W)

    Thanks,
    Aromania

  • Question : *****what is the difference between a burner and vaporizer?May 13, 2014

    what is the difference between a burner and vaporizer?

    Answer : [Re] *****what is the difference between a burner and vaporizer?

    Dear customer.
    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi,

    Both electric vapourizer and diffuser function the same except for the difference in design.

    If you would to use daily for 8 hours, we are pleased to recommend you Electric Diffuser as it have a deeper resevoir. Kindly note that the scent produce will last longer if water is added into the reservoir. However, if water was added, the scent will be milder.

    Thanks,
    Aromania

BEST OFFER - Electric Aromatherapy Oil Burner/Aroma Vaporizer/ Aromatherapy Aroma Oil Diffuser
BEST OFFER - Electric Aromatherapy Oil Burner/Aroma Vaporizer/ Aromatherapy Aroma Oil Diffuser
Item Q&A
  • Question : materialApr 25, 2014

    how what is the diffuser made of?
    plastic / ceramic?
    thanks you

    Answer : [Re] material

    Hi,

    It is made of ceramic.

    Thanks,
    Aromania

  • Question : Timer switch?Feb 09, 2014

    Dear seller, when will you bring in stock with timer switch? Thank you.

    Answer : [Re] Timer switch?

    Hi,

    We are sorry to inform you that all our electric oil burner does not comes with a timer switch.

    Sorry for any inconvenience caused.

    Thanks,
    Aromania

  • Question : DeliveryJan 09, 2014

    May I know when will my items be delivered?

    Answer : [Re] Delivery

    Hi,

    We have shipped your item out earlier. Delivery is by Eurasia (Qxpress) courier service company. The delivery process usually take 4-6 working day.

    Thanks,
    Aromania

  • Question : Cable and plugDec 31, 2013

    What kind of 2 pin plug is used? Round or flat squarish type?

    Answer : [Re] Cable and plug

    Hi,

    The electric vaporizer comes in 2 pin round plug.

    Thanks,
    Aromania

  • Question : maximum hoursNov 27, 2013

    Can this item be left overnight? (e.g. 10pm-8am) And also how long would scents last/be kept evaporating in the room?

    Answer : [Re] maximum hours

    Hi,

    The electric diffuser uses 4W power to generate heat in diffusing the aroma oil for up to 4-6 hours on each use. It also depends on the amount of essential oil added. The scent produce will last longer if water is added into the reservoir. However, if water was added, the scent will be milder.

    The electric diffuser will not cause any overheating even if you forget to switch off.

    Thanks,
    Aromania

+View all Notice, FAQ, Q&A >>
Cute Ladybug Leaf Diffuser / Air Freshener for Home/Office use. Essential oil
Cute Ladybug Leaf Diffuser / Air Freshener for Home/Office use. Essential oil
Item Q&A
  • Question : Sold out?Mar 07, 2014

    No more promo?

    Answer : [Re] Sold out?

    Hi,

    You may visit the link below to purchase:

    http://list.qoo10.sg/item/CUTE-LADYBUG-LEAF-DIFFUSER-AIR/410220717?sellerview=on

    Thanks,
    Aromania

  • Question : UpgradeJan 01, 2014

    As mentioned, there will be free upgrade if purchase 5 or more. If I buy 5, means I will be paying $2 for Eurasia courier instead of Singpost normal mail?

    Answer : [Re] Upgrade

    Hi,

    Yes, there will be a free upgrade to Eurasia if you purchased 5 sets and above. You will be charge $2 if you select singpost normal mail for 5 - 8 sets.

    We have taken note of your order and will be shipping out via Eurasia (courier company).

    Thanks,
    Aromania

    Question : [Re] Upgrade

    How bout those who buy 16 or more and choose Singpost Normal mail? Will there be any refund then?

    Answer : [Re] Upgrade

    Hi,

    For purchase of 8 sets and above, kindly choose Eurasia.

    Thanks,
    Aromania

  • Question : ladybug leaf diffuserDec 18, 2013

    Hi, my order no: 85597231 is still not delivered. It states in the shipping info that it was mailed out on 9th Dec using local singpost. Please check.
    Thank you.

    Answer : [Re] ladybug leaf diffuser

    Hi,

    As your order is by singpost, there is no tracking number available. Singpost normal mail takes 3-5 working days to reach buyer.

    However, for some areas, it takes 3-4 weeks to reach buyer like some of our customers. Kindly wait a few more days.

    Thanks,
    Aromania

  • Question : Multiple purchaseNov 17, 2013

    consider buying this item as x'mas gift, pls advise for more than 10pcs purchased, what is the price and shipment cost?

    Answer : [Re] Multiple purchase

    Hi,

    Kindly email us at aromaniaoil@gmail.com with the quantity that you wish to purchase so then we could get the person in charge to quote you.

    Thanks,
    Aromania

  • Question : fragranceSep 20, 2013

    hi, can I pour the fragrance into the lady bug diffuser to use?

    Answer : [Re] fragrance

    Hi,

    Essential oil is for use in electric oil burner/ candle burner only. You cannot use the essential oil with ladybug leaf diffuser as it will not be able to wick and therefore, unable to diffuse the scent.

    Thanks,
    Aromania

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