Q&A board

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Q & A Lists
Item Question & Answer
⭐[Kakao Friends] Airpods Pouch⭐kakaofriends Apple Earphone Airpod Case Bag Ring Keyring
⭐[Kakao Friends] Airpods Pouch⭐kakaofriends Apple Earphone Airpod Case Bag Ring Keyring
Item Q&A
[카카오프렌즈] 피규어케이스 리틀 어피치 라이언
[카카오프렌즈] 피규어케이스 리틀 어피치 라이언
Item Q&A
  • Question : Inquiry from 262****Jun 15, 2019

★Beauty Slim Diet Face Mask★Made in Korea cheek chin slimming waist Sauna Massage thigh calf arm
★Beauty Slim Diet Face Mask★Made in Korea cheek chin slimming waist Sauna Massage thigh calf arm
Item Q&A
  • Question : Inquiry for the item from 245****Jun 15, 2019

  • Question : Deliver wrong itemSep 20, 2013

    I think you deliver the wrong item as i buying the Beauty Slim Diet Face Mask -Full not the waist zipper. Please see attached photo and sent me the correct item. Let me know how to return this item.
    Thank you

    Answer : [Re] Deliver wrong item

    Dear cusomer.
    I'm afraid that we sent wrong products to you. We want to deeply apologize about it.
    Do you want us to send a proper proudct or to refund it?
    Please tell us your order-no.
    Thank you.

    Question : [Re] Deliver wrong item

    My order no is 35341454. You can send me the correct product or you may just do a refund to me. Just let me know which is more convenience for you.

    Answer : [Re] Deliver wrong item

    Thank you for your answer.
    I am sending again the goods you ordered.
    You don't have to send it back.
    I hope you keep the wrongly delivered goods as a gift.
    I apologize for your inconvenience.
    Thank you. have a nice day.

    Question : [Re] Deliver wrong item

    Hi,
    Thank you and i will wait for my product to be sent to me.
    Regadrs

    Answer : [Re] Deliver wrong item

    Dear customer.
    Thank you for your reply.
    I'll send it as promptly as I can.
    Wish you a wonderful day!

    Question : [Re] Deliver wrong item

    Hi,
    Thank! you too, have a wonderful day ahead.

    Answer : [Re] Deliver wrong item

    Have a nice day. Thank you.

    Question : [Re] Deliver wrong item

    Good received. Thank you

    Answer : [Re] Deliver wrong item

    Dear customer.
    Please use it the best you can.
    I hope you are always happy and I look forward to seeing you again.
    Thank you!

★Cheong Kwan Jang Everytime JIN BALANCE Red Ginseng Extract 10ml 20/30stick★Made in Korea Royal
★Cheong Kwan Jang Everytime JIN BALANCE Red Ginseng Extract 10ml 20/30stick★Made in Korea Royal
Item Q&A
  • Question : Inquiry for the item from 241****Jun 14, 2019

  • Question : 來自033****會員的商品咨詢。May 30, 2019

    excuse me
    1. What is the difference between BALANCE and Royal ingredients and concentration?
    2. Are the concentrations of both 30%?
    Thank you

    Answer : [Re] 來自033****會員的商品咨詢。

    Dear customer.
    Thank you for your interest in our products.

    Roryal
    Red ginseng concentrate (6 years red ginseng, solid, ginsenoside) 30%

    Banlance
    Red ginseng concentrate (6 years red ginseng, solid, ginsenoside) 21%

    Thank you.

  • Question : [입점제안] 동남아 / 대만 모바일 커머스May 31, 2018

  • Question : Authentic product?Apr 15, 2018

    Hi may I know is the product is authentic? How do you proof that ?
    When is the expired date?

    Answer : [Re] Authentic product?

    Dear customer.
    Thank you for your interest in our products.
    Is genuine.
    Shelf Life: 2020.3.6

    Thank you.

★[Lock n Lock] Camping Cooler Bag★Cool / warm / thermal / Kitchen / travel / pouch Portable ice box
★[Lock n Lock] Camping Cooler Bag★Cool / warm / thermal / Kitchen / travel / pouch Portable ice box
Item Q&A
  • Question : Inquiry for the item from tof****Jun 10, 2019

    Hi seller, may i know the weight of the empty bag for mini cooler bag lock n lock 6 litre?
    Thanks!

    Answer : [Re] Inquiry for the item from tof****

    Dear customer.
    The weight is about 200 ~ 300g.
    Thank you.

  • Question : Inquiry for the item from bab****Jul 23, 2018

  • Question : Inquiry related delivery from e5t****Aug 24, 2017

  • Question : Inquiry for the item from cse****Aug 04, 2017

    Hello Seller,

    Do u still have a grey colour mini lunch bag? Is it big enough to put a thermos inside?

    Answer : [Re] Inquiry for the item from cse****

    Dear customer,
    The item currently is out of stock.
    We are really sorry.
    Thank you.

    Question : [Re] Inquiry for the item from cse****

    Will u have new stock coming in?

    Answer : [Re] Inquiry for the item from cse****

    We will not restock this design(item) anymore.
    Thank you.

  • Question : I want neo cooler bag 17l blue colorNov 14, 2016

+View all Notice, FAQ, Q&A >>
★Characters Spoon Fork Chopsticks★ hello kitty pororo frozen sofia poli thomas princess larva
★Characters Spoon Fork Chopsticks★ hello kitty pororo frozen sofia poli thomas princess larva
Item Q&A
  • Question : Inquiry for the item from kel****Jun 07, 2019

    My item didn’t come but was signed off as received. I only received 1 item. You did not pack my second item in

    Answer : [Re] Inquiry for the item from kel****

    Dear customer.
    It was our mistake to leave out your order and purchase.
    Though we tried to re-ship the order we missed, it was impossible because its temporary sold out.
    We decided to give you a full refund for the order you purchased but we failed to ship.
    Thank you.

  • Question : Frozen - Spoon Fork Set 01Mar 26, 2016

    Hi,

    May I know what is the length and width for the spoon and fork? I need it for my 5 years old girl. Thanks!

    Answer : [Re] Frozen - Spoon Fork Set 01

    Dear customer.
    Thank you for your interest in our products.
    Length 16.5com

    Thank you,

★VDL Expert Color Primer For Eyes 6.5g★ Made in Korea / Korean Cosmetics / Eyeshadow
★VDL Expert Color Primer For Eyes 6.5g★ Made in Korea / Korean Cosmetics / Eyeshadow
Item Q&A
★AGE20S All New Essence Cover Pact XP Season 11★SPF50+ / PA+++ K-Beauty Refill 투웨이
★AGE20S All New Essence Cover Pact XP Season 11★SPF50+ / PA+++ K-Beauty Refill 투웨이
Item Q&A
  • Question : Inquiry for the item from Ver****May 23, 2019

    I have the case for season 5, can it be use if I just purchase the refill ?

    Answer : [Re] Inquiry for the item from Ver****

    The item currently is out of stock.

  • Question : Inquiry related delivery from iri****Jan 26, 2019

★Recolte Electric Press Sandwich Maker★ Non-Stick Hot Plate / Waffle machine / Home baking [Free Shi
★Recolte Electric Press Sandwich Maker★ Non-Stick Hot Plate / Waffle machine / Home baking [Free Shi
Item Q&A
  • Question : Inquiry for the item from cut****May 11, 2019

  • Question : Inquiry for the item from mar****May 21, 2018

    Hi, I would like to know if you have stock for the pink sandwich maker? Thanks.

    Answer : [Re] Inquiry for the item from mar****

    Dear customer.
    Thank you for your interest in our products.
    The item currently is out of stock.
    Thank you.

★Nescafe Crema Original Latte 13.5g 30T★Kanu Latte / Simple Ediya Caffebene Osullock /caffebene look
★Nescafe Crema Original Latte 13.5g 30T★Kanu Latte / Simple Ediya Caffebene Osullock /caffebene look
Item Q&A
  • Question : Inquiry for the item from mal****May 09, 2019

    Hi there,

    Do u still have stock for this ?

    Answer : [Re] Inquiry for the item from mal****

    Dear customer.
    Thank you for your interest in our products.
    What products do you want?
    Thank you.

★Childrens Rain Boots★ Kids RainBoots hello kitty mickey toystory angry birds robocar poli Character
★Childrens Rain Boots★ Kids RainBoots hello kitty mickey toystory angry birds robocar poli Character
Item Q&A
  • Question : Inquiry for the item from kly****Apr 27, 2019

    Hi, where are the boots manufactured? What is the material?

    Answer : [Re] Inquiry for the item from kly****

    Manufactured in China.

    Question : [Re] Inquiry for the item from kly****

    Thank you for your information.

    Answer : [Re] Inquiry for the item from kly****

    Have a nice day~

  • Question : 关于商品Cha****会员的咨询。Jul 11, 2017

    190 is for how old?

    Answer : [Re] 关于商品Cha****会员的咨询。

    Dear customer.
    Thank you for your interest in our products.
    The item currently is out of stock.
    We are really sorry.
    Thank you.

  • Question : AngryJan 29, 2015

    If u dun have anymore stock than U should Close down the page !!!!! I almost buy lor if I pay money n buy n u tell me more how I going to tell my son n u think is funny to wait one MTH to give us back the money ISZT !!!!

    Answer : [Re] Angry

    Dear customer.
    I apologize for your inconvenience.
    We correct the goods information again.

    Thank you.

  • Question : HiJan 28, 2015

    Do u still have size190 angry bird ?
    If I buy now will b how long to delivery?
    Tks

    Answer : [Re] Hi

    Dear customer.
    Thank you for your interest in our products.
    We will not restock this design(item) anymore.

    Thank you.

    Question : [Re] Hi

    But it say have 50+ boots left?

    Answer : [Re] Hi

    Dear customer.
    I apologize for your inconvenience.
    We correct the goods information again.

    Thank you.

  • Question : Enquiry on Shoe SizeAug 20, 2014

    Hi, I don't understand the korean words used in your shoe size description. My child's foot is 18cm long and 7cm wide. Which shoe size should I buy?

    Answer : [Re] Enquiry on Shoe Size

    Dear customer.
    Choose 180cm.
    Thank you.

+View all Notice, FAQ, Q&A >>
에어팟케이스 4가지
에어팟케이스 4가지
Item Q&A
  • Question : Inquiry for the item from ane****Apr 28, 2019

    Hi

    Can this case be use on the Qi wireless charging pad?

    Answer : [Re] Inquiry for the item from ane****

    The above items are air pod cases.
    Thank you.

카카오프렌즈 다용도 걸이
카카오프렌즈 다용도 걸이
Item Q&A
  • Question : Inquiry for the item from 260****Apr 22, 2019

    are this 3 available ???
    please inform...
    i am the one who asked you in other platform just now.
    can give discount, i want to buy the airpod case 6 of them
    vehicle charger 2 of them
    airpod keyring 3 of them
    and other items coming
    but i only can purchased under $400 / day.

    thanks
    wait for your news

    Answer : [Re] Inquiry for the item from 260****

    Dear customer.
    I hope to give benefit to you.
    Unfortunately, the discount is difficult, because of high commission of qoo10.
    Is it difficult to buy through shopee?
    If you give buying list, I will let you know sales page link to you.
    Thank you.

    Question : [Re] Inquiry for the item from 260****

    dear seller
    thanks for reply
    ya i understand
    its okey you just give me your best price herein q10, i will make alist of all itemsi wantto buy your store.
    andplease make link of it.

    thanks

    Answer : [Re] Inquiry for the item from 260****

    Do you have any whatsapp number i can contact you? Cause i cannot sent many pictures here.. thank you

    Question : [Re] Inquiry for the item from 260****

    I installed the app.
    WahtsApp
    +82 10-5517-7222
    Thank you.

★Guy Karoche Cooler Bag 7L ★cool warm thermal Portable ice box travel camping backpack 기라로쉬
★Guy Karoche Cooler Bag 7L ★cool warm thermal Portable ice box travel camping backpack 기라로쉬
Item Q&A
  • Question : Inquiry for the item from dia****Apr 23, 2019

    Hi seller, for the 17L bag do both have sling? Thanks.

    Answer : [Re] Inquiry for the item from dia****

    Dear customer.
    Thank you for your interest in our products.
    17L are both available.

    Thank you.

★Ange Baby Fruit Teether + Clip + Case Set★Made in Korea no.1 Teether  BPA free 앙쥬 과일 치발기
★Ange Baby Fruit Teether + Clip + Case Set★Made in Korea no.1 Teether BPA free 앙쥬 과일 치발기
Item Q&A
  • Question : Inquiry for the item from lou****Apr 19, 2019

    Can we sterilize Ange giraffe teether?

    Answer : [Re] Inquiry for the item from lou****

    When you use it for the first time, clean it thoroughly with infant cleanser.
    Soak baking soda in diluted or cold water for 2 days and clean.
    Remove moisture and let it dry naturally.

★Lock n Lock Shopper Cooler Bag 25L★ Famous brand in Korea / slim / cool / warm / thermal bag / camping / pouch /Portable ice box car coolerbag lunch organizer travel
★Lock n Lock Shopper Cooler Bag 25L★ Famous brand in Korea / slim / cool / warm / thermal bag / camping / pouch /Portable ice box car coolerbag lunch organizer travel
Item Q&A
  • Question : Inquiry from pis****Apr 19, 2019

    Hi, is it you cancel my order for the shopper cooler bag? You don’t ship to singapore? I love this big cooler bag. Pls advise

    Answer : [Re] Inquiry from pis****

    23L is in stock.
    26L is out of stock.
    Thank you.

  • Question : Inquiry for the item from pis****Apr 15, 2019

    Do you still bring in the pink shopper bag? Is a cooler bag, right? I need such a big one for my grocery shopping and arm handle

    Answer : [Re] Inquiry for the item from pis****

    Dear customer,
    Thank you for purchasing our product.
    The item currently is out of stock.
    We are really sorry.
    Thank you.

  • Question : dimentionMay 16, 2016

    hi, pls indicate the dimention for both 23L & 25L, thanks

    Answer : [Re] dimention

    Dear customer.
    Thank you for purchasing our product.
    23L: 330mm x 220mm x 350mm
    25L: 430mm x 180mm x 340mm

    Thank you,

★Diet Double X2 V-Line Lifting Band★Neoplene Beauty Belt Face Body slimming 더블 브이 라이너
★Diet Double X2 V-Line Lifting Band★Neoplene Beauty Belt Face Body slimming 더블 브이 라이너
Item Q&A
  • Question : Inquiry related delivery from cha****Apr 18, 2019

    Why hasn't the delivery come yet?

    Answer : [Re] Inquiry related delivery from cha****

    Dear Customer,
    Thank you for purchasing our product.
    It is being shipped to Singapore from Korea.
    Please wait for a while.

    Thank you.

카카오프렌즈 선풍기
카카오프렌즈 선풍기
Item Q&A
  • Question : Inquiry for the item from 260****Apr 15, 2019

★[Kakao Friends] Little Friends Mini Bluetooth Speaker-Apeach★Ryan wireless portable kakaofriends 카카
★[Kakao Friends] Little Friends Mini Bluetooth Speaker-Apeach★Ryan wireless portable kakaofriends 카카
Item Q&A
  • Question : Inquiry related delivery from 250****Apr 08, 2019

    HI admin
    i still not receive my order.
    could you let me know what happened?

    thanks

    Answer : [Re] Inquiry related delivery from 250****

    Dear customer.
    I sent your order to you, but it was returned due to the problem of customs clearance.
    I will refund your money as soon as possible.
    I'm terribly sorry about the inconvenience.
    Thank you.

    Question : [Re] Inquiry related delivery from 250****

    so when i will get the refund?

    Answer : [Re] Inquiry related delivery from 250****

    Dear customer.
    The refund is processed based on the payment method.
    The consuming time is little bit different from the payment method.
    Please wait for a while.

    Thank you.

★LineFriend Brown Sally Figure Handy Fan★ Genuine license / Portable Fan / marvel / mickey / iron
★LineFriend Brown Sally Figure Handy Fan★ Genuine license / Portable Fan / marvel / mickey / iron
Item Q&A
★[DPC] Pink Aura Cushion Season 1~4 ★Lee Yuri Cushion / Refill / Korea Hit Cushion / Refill pact
★[DPC] Pink Aura Cushion Season 1~4 ★Lee Yuri Cushion / Refill / Korea Hit Cushion / Refill pact
Item Q&A
  • Question : Inquiry for the item from 237****Apr 07, 2019

    Hi seller , the leopard products come to refill

    Answer : [Re] Inquiry for the item from 237****

    Did you order the item?

  • Question : Inquiry for the item from leo****Mar 25, 2019

  • Question : Inquiry from Lna****Mar 09, 2019

    Which onr suitable for oily skin?

    Answer : [Re] Inquiry from Lna****

    Dear customer.
    Can be used on all skin types.
    Thank you~

  • Question : chi****会员的咨询。Mar 09, 2019

  • Question : Inquiry for the item from Xin****Mar 07, 2019

    Hi. When is the expiry date for the leopard one?

    Answer : [Re] Inquiry for the item from Xin****

    Dear customer.
    Thank you for your interest in our products.
    We send the products that were manufactured at the most recent date.
    Have no worries.
    Thank you.

+View all Notice, FAQ, Q&A >>
★Mini Door Alarm System★ home alert window Security
★Mini Door Alarm System★ home alert window Security
Item Q&A
  • Question : Inquiry for the item from 159****Apr 02, 2019

  • Question : Delay for alarmJun 22, 2018

    Is there any way to have a delay for the alarm so it doesn't sound immediately?

    Answer : [Re] Delay for alarm

    Dear customer.
    There is no way to delay.
    We are sorry that we cannot be of any help.
    Thank you.

★[Kakao Friends] Iphone Glitter Gradation Case Apeach Ryan★Genuine kakaofriends IX XS I7 I8 Little 카
★[Kakao Friends] Iphone Glitter Gradation Case Apeach Ryan★Genuine kakaofriends IX XS I7 I8 Little 카
Item Q&A
  • Question : Inquiry for the item from kar****Mar 27, 2019

DPC 핑크 아우라 시즌 4
DPC 핑크 아우라 시즌 4
Item Q&A
  • Question : 关于商品st_****会员的咨询。Mar 27, 2019

    请问这个🈶Refill吗

    Answer : [Re] 关于商品st_****会员的咨询。

    不包括额外的补充。
    No additional refills are included.

    Question : [Re] 关于商品st_****会员的咨询。

    要Refill是那个呢

    Answer : [Re] 关于商品st_****会员的咨询。

    Only the original product will be shipped.
    Refills are not included.

  • Question : Inquiry for the item from gmc****Mar 09, 2019

    Hi, may I check if this come with same refill ? Example, season 4 -23 , refil season 4 -23

    Answer : [Re] Inquiry for the item from gmc****

    Dear customer.
    Thank you for your interest in our products.
    The original product does not include refill.
    Thank you~

★Spiderloc Korea Shower hanger★Made in korea / showerhead /shower head /Shower Hook holder Bathroom
★Spiderloc Korea Shower hanger★Made in korea / showerhead /shower head /Shower Hook holder Bathroom
Item Q&A
  • Question : Inquiry for the item from AiP****Mar 26, 2019

    Is the shower head holder made of stainless steel? What is it made of?

    Thanks

    Answer : [Re] Inquiry for the item from AiP****

    Dear customer.
    Thank you for your interest in our products.

    Material: stainless steel, abs plastic, polyurethane, nbr, rubber

    thank you.

★Samsung Original Headset/Earphone★ Earpiece Galaxy S3 S4 Tab Note 3 2
★Samsung Original Headset/Earphone★ Earpiece Galaxy S3 S4 Tab Note 3 2
Item Q&A
  • Question : Inquiry from she****Mar 22, 2019

  • Question : Inquiry from she****Mar 21, 2019

  • Question : Inquiry for the item from chr****Jun 24, 2018

    Hi, what is the different between J5 Ang YL model? Thanks!

    Answer : [Re] Inquiry for the item from chr****

    Dear customer.
    Thank you for your interest in our products.
    Performance is similar.
    Design is a little different.
    Thank you.

  • Question : J5 Cable LengthJan 04, 2018

    Hi

    what is the length of the cable for J5 model .. And is this a flat cable type?

    Answer : [Re] J5 Cable Length

    Dear customer.
    Thank you for your interest in our products.
    j5 is a flat type.
    It is about 125mm.

    Thank you.

  • Question : Item not receive till date.Feb 25, 2015

    Dear Seller,

    May I check when will I receive the item? I have place the item on 12 Feb '2015. But till date I have not receive the item. My Cart no is 93010310 .
    Between, the tracking number cannot track my item. Please advise accordingly.

    Awaiting for your reply.

    Best regards,
    Paula.

    Answer : [Re] Item not receive till date.

    Dear customer.
    Thank you for purchasing our product.
    Sorry. Tracking number was wrong. I fixed it.
    Thank you.

    http://trace.epost.go.kr/xtts/servlet/kpl.tts.common.svl.SttSVL?target_command=kpl.tts.tt.epost.cmd.RetrieveEmsTraceEngCmd&JspURI=%2Fxtts%2Ftt%2Fepost%2Fems%2FEmsSearchResultEng.jsp&ems_gubun=R&x=40&y=15&POST_CODE=RR484356130KR

★Kakao Friends Cheer Up Foldable Umbrella★Child Umbrella / apeach / muzi / tube / neo / kids 카카오 우산
★Kakao Friends Cheer Up Foldable Umbrella★Child Umbrella / apeach / muzi / tube / neo / kids 카카오 우산
Item Q&A
★Kids Training Chopsticks★ Pororo  /  Kakao Friends / Diseny  / Hello Kitty / Marvel / Baby / Childㄱ
★Kids Training Chopsticks★ Pororo / Kakao Friends / Diseny / Hello Kitty / Marvel / Baby / Childㄱ
Item Q&A
  • Question : Inquiry for the item from wan****Mar 15, 2019

  • Question : Inquiry for the item from xua****Mar 11, 2019

    Hi,

    Do you carry mickey mouse step 1 (left handed) training chopsticks? If not, which options do I have for step 1 left handed chopsticks. Thanks.

    Answer : [Re] Inquiry for the item from xua****

    Dear customer.
    Thank you for your interest in our products.
    We have been looking for the product, but I am afraid we don't get one.
    Thank you.

  • Question : Inquiry for the item from lis****Jan 13, 2019

    Hi, is this chopstick suitable for left handed children? Thanks

    Answer : [Re] Inquiry for the item from lis****

    Dear customer.
    Thank you for your interest in our products.
    Thank you.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=644896784
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=644905920
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=644905157


  • Question : Inquiry for the item from jan****Jan 09, 2019

    Hi I would like to know which product suitable for left hander?

    Answer : [Re] Inquiry for the item from jan****

    Dear customer.
    Thank you for your interest in our products.
    The goods you want have been registered.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=644896784

    Thank you.

  • Question : Inquiry for the item from mis****Jan 03, 2019

    Do u have any designs for left handers?

    Answer : [Re] Inquiry for the item from mis****

    Dear customer.
    We will search it for you.
    Thank you.

★Korea ATOPALM★ MLE Cream Lotion / aqua bomb stick / body wash / soothing / atopic care / face
★Korea ATOPALM★ MLE Cream Lotion / aqua bomb stick / body wash / soothing / atopic care / face
Item Q&A
★[Kakao Friends] Ryan Slim Pouch Lunch Box★ Picnic Box / Kids lunchbox / Lunch Bag / 2 Stage
★[Kakao Friends] Ryan Slim Pouch Lunch Box★ Picnic Box / Kids lunchbox / Lunch Bag / 2 Stage
Item Q&A
  • Question : Inquiry related delivery from jv_****Mar 06, 2019

    Why I buy this Ryan lunch box and ur dpc cushion, u charge me $9++ postage fee?

    Answer : [Re] Inquiry related delivery from jv_****

    Dear customer.
    Shipping is due to different products.
    Thank you.