Q&A board

Q & A Lists
Item Question & Answer
Pigeon Petite Straw Bottle
Pigeon Petite Straw Bottle
Item Q&A
  • Question : Inquiry related delivery from xty****Apr 25, 2019

  • Question : did NOT receive my item! Please send me my item ASAP!Mar 27, 2018

    Dear Sir,

    I refer to my order 249704265. I had ordered 1 pigeon petite straw bottle, and it has been more than 2 weeks and until now I have NOT received the item. Where is my item?! Can you pls look into it and send me my item ASAP! I have already informed Qoo10 about it and they are looking into this matter. The last time I ordered from you, you also did not send me all my items and I had to chase you for it. Can you please look into the matter and send me my order ASAP! Thank you.

    Answer : [Re] did NOT receive my item! Please send me my item ASAP!

    Hi Shun Ting,

    Sorry for the late response as we were investigating on this issue.

    First, we're sorry for the inconvenience that bring to you. We understand on the frustration. Let me explain on this issue occured, Singpost normally taking a long period to deliver the item to your letterbox.

    As you can see from the attached picture, the parcel has been shipped out on 12/3. We feel unfortunate which this happens to you or any our customer.

    In this case, we would like to pass your message to the PIC for further action.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

    Question : [Re] did NOT receive my item! Please send me my item ASAP!

    Dear Sir,

    Thank you for the reply. What is PIC? So how will I get my item? If not, I would want a refund. Thanks.

    Answer : [Re] did NOT receive my item! Please send me my item ASAP!

    Will update you via whatsapp.

    Question : [Re] did NOT receive my item! Please send me my item ASAP!

    Is it possible to remove the above picture from the Q&A? I realised it has been published such that everyone can see my address and my hp number. Can pls remove the picture ASAP. Thank you.

    Answer : [Re] did NOT receive my item! Please send me my item ASAP!

    I think this issue has been solved.

    Thank you and sorry for any inconvenience caused.

  • Question : I did NOT receive my itemMar 27, 2018

    Dear Sir,

    I refer to my order 249704265. I had ordered 1 pigeon petite straw bottle, and it has been more than 2 weeks and until now I have NOT received the item. Where is my item?! Can you pls look into it and send me my item ASAP! I have already informed Qoo10 about it and they are looking into this matter. The last time I ordered from you, you also did not send me all my items and I had to chase you for it. Can you please look into the matter and send me my order ASAP! Thank you.

    Answer : [Re] I did NOT receive my item

    Hi Shun Ting,

    Sorry for the late response as we were investigating on this issue.

    First, we're sorry for the inconvenience that bring to you. We understand on the frustration. Let me explain on this issue occured, Singpost normally taking a long period to deliver the item to your letterbox.

    As you can see from the attached picture, the parcel has been shipped out on 12/3. We feel unfortunate which this happens to you or any our customer.

    In this case, we would like to pass your message to the PIC for further action.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

Ingenuity Smart and Simple Playard - Braden
Ingenuity Smart and Simple Playard - Braden
Item Q&A
  • Question : Inquiry for the item from hel****Apr 24, 2019

    Come down to showroom means it’s not brand new? Looking to get as gift.

    Answer : [Re] Inquiry for the item from hel****

    Of course it's brand new.

    Question : [Re] Inquiry for the item from hel****

    Not able to purchase online? Also i see some items are via Qxpress, some qprime, not standardise. Can pickup Qxpress/qprime and storepickup and all items to be sent tgt via Qxpress?

    Answer : [Re] Inquiry for the item from hel****

    Since we have store, this is moving fast item, we might over sell. We left only few pieces at shop level. After that, we have to wait for the shipment coming. We hope for your kind understanding on this.

    Thank you.

    Question : [Re] Inquiry for the item from hel****

    no worries, bought from another seller on qoo10 already. also bought a bed from your shop. please assist to ship out the bed asap, thanks!

  • Question : Inquiry from qix****Apr 23, 2019

    hi seller, do you still have ingenuity baby chair in ultramarine? my friend recommend me to buy from your shop at 79.90 but i no longer see it today. was available few days back

    Answer : [Re] Inquiry from qix****

    Hi,

    Thank you for your friend recommendation.

    The baby base is currently moving fast and we left few pieces at our showroom. You may come down to our showroom to have a look of it.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from meb****Apr 08, 2019

    Hi do u have mattress for this? Can provide link?

    Answer : [Re] Inquiry for the item from meb****

    Hi,

    Thank you for the question.

    Sure, we do sell the mattress for this playpen. Kindly check it out as the attached link below:

    https://www.qoo10.sg/item/GRACO-SPECIAL-PROMO-HIGH-DENSITY-BABYDREAM-ANTIDUSTMITE-FOAM-MATTRESS-WITH-BREATHABLE/537866700

    Please refer to the mattress size 26"x38".

    Hope this helps. Thank you.

  • Question : Inquiry for the item from mau****Nov 23, 2018

    Hi, I bought this item from u. Looking to purchase a mattress for this - is there one available?

    Answer : [Re] Inquiry for the item from mau****

    Hi,

    We do selling the mattress. Please refer to the size 26"x38" as the attached linked below:

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=537866700

    Hope this helps. Thank you.

Lucky Baby Walker / Rocker / Activity Centre
Lucky Baby Walker / Rocker / Activity Centre
Item Q&A
  • Question : Inquiry for the item from msl****Apr 26, 2019

  • Question : Inquiry related delivery from mar****Apr 15, 2019

    Today order when can received?

    Answer : [Re] Inquiry related delivery from mar****

    Hi,

    Thank you for the question.

    Please do let us know the model of the walker you would like to purchase for us to check the stock availability before make order.

    Hope this helps. Thank you.

  • Question : Inquiry related delivery from yit****Apr 14, 2019

    Can I buy now and request for delivery on 18th Apr?

    Answer : [Re] Inquiry related delivery from yit****

    Hi,

    Thank you for the question.

    Would like to check if you prefer delivery on 18/4 that day or by 18/4? Because the delivery normally takes 2-4 working days to deliver to your place. And would like to check the preferable model for us to check the stock availability before purchase. If we have stock on hand, you're advised to select QxQuick for the delivery method which cost a bit higher. This service might reach your expectation for same day delivery. If yes, we can edit the listing for you as well.

    Please advise.

    Thank you.

  • Question : Inquiry for the item from coz****Apr 12, 2019

  • Question : Inquiry for the item from rel****Jan 31, 2019

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Philips Avent 4 in 1 Electric Steam Sterilizer
Philips Avent 4 in 1 Electric Steam Sterilizer
Item Q&A
  • Question : Inquiry for the item from sin****Apr 22, 2019

    Hi my item is faulty and I need to send it back for repair. Kindly advise accordingly. Thanks

    Answer : [Re] Inquiry for the item from sin****

    Hi?

    Question : [Re] Inquiry for the item from sin****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Please provide us the order number, we'll send you the purchased invoice for warranty purpose. For warranty, you have to go back to Philips Service Center.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

    Answer : [Re] Inquiry for the item from sin****

    Hi my order number is 291286556. Thanks.

    Question : [Re] Inquiry for the item from sin****

    Hi,

    Please find the attached purchased invoice for warranty purpose.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from and****Mar 22, 2019

    Hi, how long is the warranty?

    Answer : [Re] Inquiry for the item from and****

    Hi,

    Thank you for the question.

    It's 2 years international warranty for Avent electronic products.

    Hope this helps. Thank you.

Philips Avent 4 in 1 Baby Food Maker Bundle (2 Years International Warranty)
Philips Avent 4 in 1 Baby Food Maker Bundle (2 Years International Warranty)
Item Q&A
  • Question : Inquiry for the item from zhi****Apr 24, 2019

    Hi does item include recipe book?

    Answer : [Re] Inquiry for the item from zhi****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Upon checking, the recipe book is included.

    Hope this helps.

    Thank you.

    Question : [Re] Inquiry for the item from zhi****

    Thank you! Already placed order.Hope to receive item asap. :)

    Answer : [Re] Inquiry for the item from zhi****

    No problem :)

  • Question : Inquiry for the item from lov****Mar 22, 2019

    Have stock for just the blender only?

    Answer : [Re] Inquiry for the item from lov****

    Hi,

    Yes, we do have. We've just amended the listing. Kindly check it out.

    Thank you for informing us.

    Enjoy shopping :)

  • Question : Inquiry for the item from che****Feb 16, 2019

  • Question : Inquiry for the item from xia****Dec 31, 2018

  • Question : Inquiry from rat****Dec 03, 2018

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BabyOne Sarong (1 side lock)(Blue)
BabyOne Sarong (1 side lock)(Blue)
Item Q&A
NUK Winnie The Pooh Orthodontic Latex Soother (0-6m / 6-18m / 18-36m)
NUK Winnie The Pooh Orthodontic Latex Soother (0-6m / 6-18m / 18-36m)
Item Q&A
  • Question : Inquiry for the item from chu****Apr 24, 2019

    Hi, could you restock this soother for 18-36 months please?

    Answer : [Re] Inquiry for the item from chu****

    Hi,

    Thank you for the question.

    Upon checking, the shipment for 18-36m soother is yet to be confirmed.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from mat****Mar 23, 2019

    Hi, when will there be restock for above 18 months?

    Answer : [Re] Inquiry for the item from mat****

    Hi,

    Thank you for the question.

    Upon checking, the shipment for the stock above 18m is yet to be confirmed.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from lut****Dec 12, 2018

    Hi, does this soother come with cover?

    Answer : [Re] Inquiry for the item from lut****

    Hi, this soother come with cover, thank you.

Philips Avent Twin Electric Breast Pump Bundle
Philips Avent Twin Electric Breast Pump Bundle
Item Q&A
  • Question : Inquiry for the item from 239****Apr 22, 2019

    Hi !

    In total how many bottle included and the size?
    Does it comes with the discs cover for storage?

    Answer : [Re] Inquiry for the item from 239****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Upon checking, there're 5 bottles are included.
    260ml x 3
    125ml x 2

    Hope this helps.

    Thank you.

  • Question : Inquiry for the item from ann****Mar 04, 2019

    Hi.. noted the item warranty for 2 years. It is all item warranty for 2years? I delivery by end of May 2019, the warranty start on the day i purchase or it count start by the day my baby born? Thank you

    Answer : [Re] Inquiry for the item from ann****

    Hi,

    Thank you for the questions.

    1. The warranty only covers for electronic products.

    2. The warranty starts from the date of purchase. (For Avent) - every brand different.

    Can we have your order number for checking and issue you the purchased invoice for warranty purpose?

    Hope this helps. Thank you.

    Question : [Re] Inquiry for the item from ann****

    Hi...
    I havent purchas yet, just wanted to get the avent twin pump set. That why asking u for the information. Thank you for the reply.

    Answer : [Re] Inquiry for the item from ann****

    No problem :)

Pigeon Foaming Cleanser 700ml Bundle Deal
Pigeon Foaming Cleanser 700ml Bundle Deal
Item Q&A
  • Question : Inquiry for the item from luv****Apr 21, 2019

    No more bundle deal?

    Answer : [Re] Inquiry for the item from luv****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Upon checking, promotion for this bundle deal is not available at this moment.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from cyk****Apr 11, 2019

  • Question : Inquiry for the item from Chu****Jun 14, 2018

    Hi, what is the expiry date of the pigeon foam cleanser?

    Answer : [Re] Inquiry for the item from Chu****

    Hi there,

    The expiry date will be in 2020.

    Hope this helps. Thank you.

Combi Steam Sterilizer and Dryer
Combi Steam Sterilizer and Dryer
Item Q&A
  • Question : Inquiry for the item from rin****Apr 19, 2019

    Hi my sterilizer when it change to dryer mode, my electric trip..

    May I knw if there is warranty for this? I bought on 29 Jan use less dd 2mths

    Answer : [Re] Inquiry for the item from rin****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    We'll send you the purchased invoice for warranty purpose tomorrow.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

[High Density] BabyDream Antidustmite Foam Mattress With Breathable Holes - Babycot/Graco Playpen
[High Density] BabyDream Antidustmite Foam Mattress With Breathable Holes - Babycot/Graco Playpen
Item Q&A
  • Question : Inquiry for the item from joe****Apr 19, 2019

    I bought the Danilove playpen. Can 94x61cm fit in it or I should get some mattress bigger?

    Answer : [Re] Inquiry for the item from joe****

    This is the playpen

    Question : [Re] Inquiry for the item from joe****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Upon checking, the smallest mattress that we have is 26"x38" (66x96cm) which is a bit larger than your playpen. Sorry about that.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from ele****Apr 14, 2019

    Which mattress will fit graco pack and play play yard?

    Answer : [Re] Inquiry for the item from ele****

    Hi,

    Thank you for the question.

    Please refer to the mattress size 26" x 38". It fits graco playpen nicely.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from hui****Mar 18, 2019

  • Question : Inquiry for the item from lia****Mar 14, 2019

    Hi, what mattress size should I get for cot size 120 cm x 60 cm?

    Answer : [Re] Inquiry for the item from lia****

    Hi,

    Thank you for the question.

    Please refer to the mattress in 24" x 48".

    Hope this helps. Thank you.

    Question : [Re] Inquiry for the item from lia****

    Thanks. Will fitted bedsheets for 120X60cm mattress fit this babydream mattress in 24x48inch?

    Answer : [Re] Inquiry for the item from lia****

    Yup. It fits.

  • Question : Inquiry for the item from zih****Mar 02, 2019

    Hi my crib inner measures 130x66cm. Which one should I buy?

    Answer : [Re] Inquiry for the item from zih****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    We're sorry to say that we do not have the exact size as the mentioned sizes above. We have only smaller and bigger than that.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

+View all Notice, FAQ, Q&A >>
Tollyjoy Baby Laundry Detergent Refill Pack CARTON DEAL (10packs)
Tollyjoy Baby Laundry Detergent Refill Pack CARTON DEAL (10packs)
Item Q&A
  • Question : Inquiry for the item from bab****Apr 19, 2019

    Hi could I check what is the expiry date?

    Answer : [Re] Inquiry for the item from bab****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Upon checking, the expiry date will be in March 2022.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from mrs****Jul 06, 2018

  • Question : Inquiry related delivery from hml****Apr 06, 2017

    Why the system not reflect free shipping when I've added > $150 in cart? The items that I'm going purchase are Avent 2in1 steam sterilizer, tolly joy accessories liquid cleaner, Avent natural teats and also current item....

    Answer : [Re] Inquiry related delivery from hml****

    Dear customer,

    Can you provide us all the items in full name that you would like to purchase? We will have to check our system for the shipping setting.

    Thank you

  • Question : [About Item] Related InquiriesFeb 03, 2017

    Please advise the expiry date.
    Also, do you sell Tollyjoy's diaper liners?

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,

    The current batch of the Tollyjoy Laundry Detergent Refill expires on January 2020. Tollyjoy's diaper liners currently only available in our showroom.

    Thank you and have a nice day.

  • Question : [Shipping] Related InquiriesDec 30, 2016

    Hi,

    If my total purchase of tollyjoy baby detergent carton, tollyjoy antibacterial bottle cleanser carton and avent pacifiers exceed $200, is there free delivery?

    Cos it is not reflected in the qoo10 system

    Answer : [Re] [Shipping] Related Inquiries

    Dear customer,

    Please try to re-add them into cart to see if the system still charge for the shipping fee as we already did some changes on the shipping.

    Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
★Selling Fast★ Pigeon Baby Wipes 24 Packs CARTON DEAL (99% or 100% Pure Water)
★Selling Fast★ Pigeon Baby Wipes 24 Packs CARTON DEAL (99% or 100% Pure Water)
Item Q&A
  • Question : Inquiry for the item from bab****Apr 19, 2019

    Hi could I check what us the expiry date for the were wipes?

    Answer : [Re] Inquiry for the item from bab****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Upon checking, the expiry date will be in Dec 2020.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from lib****Mar 24, 2019

    Hi when will the stock for 6in1 100% water be back?

    Answer : [Re] Inquiry for the item from lib****

    Hi,

    Thank you for the question.

    The stock is just arrived. Kindly check it out.

    Hope this helps. Thank you.

    Question : [Re] Inquiry for the item from lib****

    Thanks! But may I know why is there a price diff for 6in1 and 3in1? Total number of packets still 24 right?

    Answer : [Re] Inquiry for the item from lib****

    Hi,

    It's the theory when you buy more and save more at the same time.

    Thank you.

    Question : [Re] Inquiry for the item from lib****

    What do u mean? Both still total 24 packets = 1920pcs of wipes. How come there’s a price diff?

    Answer : [Re] Inquiry for the item from lib****

    The packet is different. One is 6 packets, another is 3 packets.

  • Question : Inquiry related delivery from and****Mar 01, 2019

    Hi, Qoo10 returned my parcel to you after their Drivers messed it up. Can you please confirm your operating hours & address so I can go down to your store to pick it up. Thanks.

    Answer : [Re] Inquiry related delivery from and****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Please refer to the another chat room regarding this issue.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from nat****Feb 07, 2019

    Hi, may I know if this 99% water wipes is still available?
    Has Pigeon changed it all to 100% water type?
    I prefer the 99% water type! :) Hope you still have stock.. Thank you :)

    Answer : [Re] Inquiry for the item from nat****

    Hi,

    Sorry for the late response due to long holiday.

    We still have 99% wipes. The new coming batch will be 100% wipes.

    Thank you.

  • Question : Inquiry for the item from 261****Jan 24, 2019

    Hi!

    Does it come with a baby wipe holder/dispenser?

    Thanks.

    Answer : [Re] Inquiry for the item from 261****

    Hi,

    Thank you for the messgae.

    Nope. The wipes doesn't come with holder or dispenser or cover.

    Hope this helps. Thank you.

+View all Notice, FAQ, Q&A >>
Lucky Baby Klinic Infant Nasal Aspirator
Lucky Baby Klinic Infant Nasal Aspirator
Item Q&A
  • Question : Inquiry for the item from elf****Apr 18, 2019

    Hi, can I walk in to your store and buy this nasal aspirator on the spot?

    Answer : [Re] Inquiry for the item from elf****

    Hi,

    Thank you for the message and sorry for the late response due to overwhelming messages.

    Suer, no problem.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from ami****Feb 07, 2018

    Can I check. For this product do you need to buy additional filter paper or can we just use tissue inside the chamber?

    Answer : [Re] Inquiry for the item from ami****

    Hi there,

    Sorry for the late response.

    I don't actually get what you mean here.

    Are you asking about the cleaning guide?

    We hope for you kind understanding. Thank you.

    Hi there,

    Sorry for the late response.

    I don't actually get what you mean here.

    Are you asking about the cleaning guide?

    We hope for you kind understanding. Thank you.

    (Feb 08, 2018 10:35)

    Question : [Re] Inquiry for the item from ami****

    What I wish to know is if the nasal chamber requires the use of filter to collect the mucus or can we just use tissue instead.

    Answer : [Re] Inquiry for the item from ami****

    Upon checking with sales team, tissue will do. Don't need to buy additional filter paper.

    Hope this helps. Thank you.

Merries Twin Giant Pack Diaper (Tape NB192 S176 M136 L116 / Pants L100 XL88) Free shipping!
Merries Twin Giant Pack Diaper (Tape NB192 S176 M136 L116 / Pants L100 XL88) Free shipping!
Item Q&A
  • Question : Inquiry related delivery from sus****Apr 18, 2019

  • Question : Inquiry related delivery from eve****Apr 17, 2019

Joie Tourist Compact Lightweight Stroller
Joie Tourist Compact Lightweight Stroller
Item Q&A
[High Density] BabyDream High Quality Antidust-mite Foam Mattress for Baby Cot and Playpen
[High Density] BabyDream High Quality Antidust-mite Foam Mattress for Baby Cot and Playpen
Item Q&A
  • Question : Inquiry related delivery from mas****Apr 15, 2019

  • Question : Inquiry from wei****Jan 09, 2019

  • Question : Inquiry for the item from yap****Jan 01, 2019

  • Question : Mattress sizeSep 24, 2018

    Hi, which mattress size is suitable for baby cot internal size 63.5 x 130 cm?

    Answer : [Re] Mattress size

    Hi there,

    Upon checking, we do not have the exact mattress size as mentioned above.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

    Question : [Re] Mattress size

    Hi, thanks for your reply. How about if the internal size is 70 x 130 cm?

    Answer : [Re] Mattress size

    Hi there,

    We do have 71x132cm which is slightly bigger 1-2cm. You may check with the attached link below:

    https://www.qoo10.sg/item/GRACO-HIGH-DENSITY-BABYDREAM-ANTIDUSTMITE-FOAM-MATTRESS-WITH-BREATHABLE/537866700?&sellerview=on

    Hope this helps. Thank you.

  • Question : 关于商品zha****会员的咨询。Aug 29, 2018

    Hi. May I know What’s the different with $69 one?

    Answer : [Re] 关于商品zha****会员的咨询。

    Hi there,

    Please clarify on the $69 item.

    Thank you.

    Question : [Re] 关于商品zha****会员的咨询。

    I want to buy a mattress which one size 140*70cm is selling $89. And I found another same size mattress which one is selling $69.
    But I don’t know what’s the difference between these two.

    Answer : [Re] 关于商品zha****会员的咨询。

    Please make sure the mattress size you mentioned is correct, because there is only one type of 140x70cm mattress which comes with ventilation holes.

    If they're same size but different pricing, it must be with or without ventilation holes.

    Hope this helps. Thank you.

+View all Notice, FAQ, Q&A >>
Fibrelux and Latex Mattress
Fibrelux and Latex Mattress
Item Q&A
  • Question : Inquiry for the item from fai****Apr 12, 2019

    when are the new stock of fibrelux 27x52x3 coming?

    Answer : [Re] Inquiry for the item from fai****

    Hi,

    Thank you for the question.

    Upon checking, the fibrelux mattress is now discontinued.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from hei****Apr 28, 2018

  • Question : Laxtex MattressApr 03, 2018

    Hi there,
    Are you able to customise to bigger side? Eg 36" x 75" with thickness 4"? Can you quote me with LT?

    Answer : [Re] Laxtex Mattress

    Hi there,

    Upon checking, we're sorry to say that we're not able to customise the size you mentioned above.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

  • Question : Inquiry for the item from fio****Dec 18, 2017

    Hi I’m buying the graco pack and play playpen from your site. May I know which size of the latex mattress fits this playpen?

    Answer : [Re] Inquiry for the item from fio****

    Hi, the internal size for theis graco playpen is 26 x 38inch (66x97cm). Thank you.

    Question : [Re] Inquiry for the item from fio****

    So which size of the latex mattress can fit nicely in the graco playpen for sleeping?

    Answer : [Re] Inquiry for the item from fio****

    Hi, the 1st one, 26x38x1 inch Latex mattress can be nicely fit into the graco playpen. Thank you.

  • Question : Inquiry for the item from mai****Aug 01, 2017

    the baby cot has an interior size of 52" x 27", which size of latex mattress would fit well?

    Answer : [Re] Inquiry for the item from mai****

    Dear customer,

    You can select size "28 x 52 x 3" inch latex mattress.

    Thank you

+View all Notice, FAQ, Q&A >>
Medela Purelan™ 100 Nipple Cream
Medela Purelan™ 100 Nipple Cream
Item Q&A
  • Question : Inquiry related delivery from imp****Apr 12, 2019

    For QX Quick, can you add in time slots for this Saturday? Thanks!

    Answer : [Re] Inquiry related delivery from imp****

    Hi,

    Thank you for your feedback.

    We're sorry to say that the person in charge is not available on weekend. That's why we didin't provide QxQuick service on weekend.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you

  • Question : Inquiry for the item from see****Mar 01, 2019

    Hi what's the expiry date for the big tube

    Answer : [Re] Inquiry for the item from see****

    Hi,

    Thak you for the question and sorry for the late reply.

    As we're short of the big tube stock, we're waiting it to be restocked then only reply you. However, we're informed that the cream is currently out of stock. We have only small one.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from She****Feb 23, 2019

  • Question : Inquiry for the item from shi****Feb 23, 2018

    Hi, does it contain paraben? And can does it help on itchy sensitive breast?

    Answer : [Re] Inquiry for the item from shi****

    Hi there,

    Sorry for the late response as we're currently off to offline Baby Fair.

    We need to double check from the ingredient that stated on the packaging to prevent any wrong information given. But the earliest will be next Monday when we return to work.

    We hope for your kind understanding and sorry for any inconvenience caused.

    Thank you.

    Question : [Re] Inquiry for the item from shi****

    Ok... noted with thanks...

    Answer : [Re] Inquiry for the item from shi****

    Hi,

    Kindly find the attached picture for the information of Medela Purelan Cream.

    Hope this helps. Thank you.

    Question : [Re] Inquiry for the item from shi****

    Thank you very much seller... will place the order soon.

    Answer : [Re] Inquiry for the item from shi****

    No problem. Happy Shopping with us! =)

  • Question : UseMar 03, 2017

    Hello, can this be used on nipples if not pregnant?

    Answer : [Re] Use

    Dear customer,

    Yes can be applied on nipples even if you're not pregnant.

    Thank you.

Philips Avent Digital Video Baby Monitor
Philips Avent Digital Video Baby Monitor
Item Q&A
  • Question : Inquiry related delivery from SIN****Apr 10, 2019

  • Question : Inquiry for the item from SIN****Apr 10, 2019

  • Question : Inquiry for the item from bbl****Mar 12, 2019

  • Question : Inquiry from aka****Feb 13, 2019

  • Question : Inquiry for the item from sak****Jan 17, 2019

    Hi is your vouchers not applicable on this item? I tried to apply but couldnt. Also, caN i head down to collect on the same day after i made the payment?

    Answer : [Re] Inquiry for the item from sak****

    Hi,

    The coupon is not applicable for Daily Deals item. Sure, you may come down to collect anytime as the item is in our ready stock.

    Hope this helps. Thank you.

+View all Notice, FAQ, Q&A >>
Lucky Baby Smart System Swing Back Steel Gate with Extensions
Lucky Baby Smart System Swing Back Steel Gate with Extensions
Item Q&A
  • Question : Inquiry for the item from jud****Apr 10, 2019

    Hi, my wall is 118cm. Do I need extension for they black gate?

    Answer : [Re] Inquiry for the item from jud****

    Hi,

    Thank you for the question.

    You may refer to the attached picture for the reference. You may see the shortest will be 118.4cm and it's the most accurate / fit your wall.

    For more details, please refer to the chart under the description.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from Nur****Dec 30, 2018

    Hello, can I check, saw that only the black 2 way gate did not state one hand operation. Is it troublesome to open using one hand? Thank you.

    Answer : [Re] Inquiry for the item from Nur****

    Hi,

    Sorry for the late response.

    Nope, it's not that troublesome to use one hand open.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from can****Dec 07, 2018

    Hi, I wish to purchase the black 2-way swing back gate. Do you have stock coming in soon? Thanks!

    Answer : [Re] Inquiry for the item from can****

    Hi, this gate will arrive by this week, so you may place order, thank you.

    Question : [Re] Inquiry for the item from can****

    That's great to hear. My wall to wall is 150cm. Can you advise the extensions which I need to get pls? Thanks!

    Answer : [Re] Inquiry for the item from can****

    Hi,

    Sorry for the late response due to the overwhelming enquiries.

    You may refer to the attached picture for the extension guidance.

    Hope this helps. Thank you.

    Question : [Re] Inquiry for the item from can****

    Hello, thank you for the reference photo. Any news on the gate?

    Answer : [Re] Inquiry for the item from can****

    Hi,

    The goods has been restocked and you may place order. Hope this helps.

    Thank you.

  • Question : Inquiry for the item from wra****Dec 09, 2018

    When will the 2 way be restocked?

    Answer : [Re] Inquiry for the item from wra****

    Hi,this gate will be restock by this week, thank you.

  • Question : Inquiry for the item from vei****Nov 12, 2018

    Hi, the gap in between is 79cm. I would like to get the extra tall one. Do I need to get an extension for it ? And I need it urgently, it is available to self collect next day after payment or can I go down for in store purchase ?

    Answer : [Re] Inquiry for the item from vei****

    Hi, for the width 79cm you are not required any exteision for it, just the doorgate enough. We have stock for the extra tall doorgate, you are able to self colelct on the next day after payment. Thank you =)

+View all Notice, FAQ, Q&A >>
Ergobaby Infant Insert Easy Snug/ Easy Snug Cool Air Mesh (3 Types Available)
Ergobaby Infant Insert Easy Snug/ Easy Snug Cool Air Mesh (3 Types Available)
Item Q&A
  • Question : Inquiry for the item from via****Apr 09, 2019

    Hi my baby is 6 weeks old but over 6kg. Do I still need the infant Insert? It says here until 5kg..but his head is not strong

    Answer : [Re] Inquiry for the item from via****

    Hi,

    Thank you for the question and sorry for overlooked.

    Upon checking, if you think the baby is still not strong enough to support themselves, then yes, you still can use it.

    Hope this helps. Thank you.

Pigeon Liquid Cleanser Refill Pack 650ml (6 Packs) - Half Carton
Pigeon Liquid Cleanser Refill Pack 650ml (6 Packs) - Half Carton
Item Q&A
  • Question : Inquiry for the item from tan****Apr 07, 2019

    What’s the expiry?

    Answer : [Re] Inquiry for the item from tan****

    Hi,

    Thank you for the question.

    Upon checking, the expiry date for the latest batch will be in March 2020.

    Hope this helps. Thank you.

Joie Meet Stages Convertible Car Seat
Joie Meet Stages Convertible Car Seat
Item Q&A
  • Question : Inquiry for the item from ali****Apr 07, 2019

    Hi, may I know if ember or coal is supposed to be black?

    Answer : [Re] Inquiry for the item from ali****

    Hi,

    Thank you for the question.

    Upon checking, ember color is grey occupies more than black. (other way to say, it's more grey tone) Meanwhile, the coal color is black occupies more than grey.

    Hope this helps. Thank you.

  • Question : Inquiry for the item from mon****Mar 31, 2019

  • Question : Inquiry for the item from e_w****Feb 23, 2019

  • Question : Inquiry for the item from ins****Dec 30, 2018

    Hi does this model uses isofix?

    Answer : [Re] Inquiry for the item from ins****

    Hi,

    Thank you for the message.

    Upon checking, this model doesn't come with isofix. If you prefer isofix model, you may refer the link below:

    https://www.qoo10.sg/item/JOIE-JOIE-STAGES-ISOFIX-CAR-SEAT/617068948

    Hope this helps. Thank you.

  • Question : Inquiry for the item from ins****Dec 30, 2018

    Hi does this model uses isofix?

    Answer : [Re] Inquiry for the item from ins****

    Hi,

    Thank you for the message.

    Upon checking, this model doesn't come with isofix. If you prefer isofix model, you may refer the link below:

    https://www.qoo10.sg/item/JOIE-JOIE-STAGES-ISOFIX-CAR-SEAT/617068948

    Hope this helps. Thank you.

+View all Notice, FAQ, Q&A >>