Q&A board

Q & A Lists
Item Question & Answer
★NEW: S10/S10 Plus/S10e★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S10/S9
★NEW: S10/S10 Plus/S10e★Premium Screen Protectors for iPhone XS/XR/X/8/7/6/5 Samsung Note 9/8 S10/S9
Item Q&A
  • Question : Inquiry for the item from viv****Sep 14, 2019

    Hi will you be selling tempered glass screen protector for iphone 11/pro/pro max series soon?

    Answer : [Re] Inquiry for the item from viv****

    Hi when will you be selling tempered glass screen protector for iphone 11 pro? I would like to buy the anti blue ray.

    Question : [Re] Inquiry for the item from viv****

    Hi when will you be selling tempered glass screen protector for iphone 11 pro? I would like to buy the anti blue ray.

    Answer : [Re] Inquiry for the item from viv****

    Hi,

    Thank you for your message.

    The tempered glass for the iPhone 11 Pro (5.8-inch) is the same as the iPhone X/XS.

    You can select "Apple iPhone X/XS" as the phone model when placing your order.

    We'll be updating the model names on our product page shortly.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from viv****

    Thanks!

    Answer : [Re] Inquiry for the item from viv****

    You're welcome!

  • Question : Inquiry for the item from ja_****Aug 27, 2019

    Is this film case-friendly for Galaxy S10 model? Also, how much does it affect the sensitivity of the inscreen fingerprint sensor? Thanks

    Answer : [Re] Inquiry for the item from ja_****

    Hi,

    Thank you for your message.

    Yes, our S10 films are case friendly. It is suitable for use with the ultrasonic fingerprint sensor.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from Eth****Aug 20, 2019

  • Question : Inquiry for the item from ann****Aug 09, 2019

    Got a faulty screen protector, requesting for another screen prote tor for replacement or a refund. Cart no: 128626008

    Answer : [Re] Inquiry for the item from ann****

    Hi Annabelle,

    Thank you for your message.

    No worries. We will prepare a replacement and ship it out to you by the next working day.

    If there are no postal delays, it will take around 1-5 working days for SingPost to deliver it to your letterbox. Do look out for it.

    Feel free to contact us again if you need any other help.

    Thank you and have a nice day!

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from chi****Aug 09, 2019

    Hi seller my model is iph 7plus which can I order under ur list as I'm.looking at tempered glass blue light

    Answer : [Re] Inquiry for the item from chi****

    Hi,

    Thank you for your message.

    You can "Apple iPhone 7/8 Plus" as the model, and then select "Glass - Anti-Blue Light" in the screen protector dropdown menu.

    Let us know if you need any further help.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
★CLEARANCE SALE! ALL MUST GO!★ Mobile Phone Cases - iPhone X/8/7/6/5/Plus Note 8/5 S8/S7/S6/S5/Edg
★CLEARANCE SALE! ALL MUST GO!★ Mobile Phone Cases - iPhone X/8/7/6/5/Plus Note 8/5 S8/S7/S6/S5/Edg
Item Q&A
  • Question : Inquiry for the item from zoe****Sep 13, 2019

    iPhone XR, dark series option. What size should I choose? I do not see any option for iphone XR. Thank you.

    Answer : [Re] Inquiry for the item from zoe****

    Hi,

    Thank you for your message.

    The Dark Coloured Series case is not available for the iPhone XR.

    Our iPhone XR cases are listed on another product page at:

    https://qoo.tn/BArGcU/Q102560169

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from soh****May 21, 2019

    Hi, which option in the drop down menu should I choose for “air slim” series for iPhone X? I don’t see such an option.

    Answer : [Re] Inquiry for the item from soh****

    Hi,

    Thank you for your message.

    So sorry, the Air-Slim series is not available for the iPhone X.

    For more iPhone X cases, you may check out this product page below:

    https://qoo.tn/B3pETS/Q102560169

    Let us know if you have any other questions.

    Thank you.

    Best Regrads,
    BANN & CO.

  • Question : Inquiry for the item from 238****May 05, 2019

    Hi,

    TPU case for iphone 6. Air Silm, Clear colour.

    Currently it shows out of stock. When will new stock arrive?

    Answer : [Re] Inquiry for the item from 238****

    Hi,

    Thank you for your message.

    There will not be any more re-stock for the iPhone 6 clear colour.

    You may wish to consider other available colour options.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from cal****Mar 19, 2019

  • Question : Inquiry for the item from 234****Mar 10, 2019

    Please recommend a case for iPhone 6 with maximum protection. Thank you.

    Answer : [Re] Inquiry for the item from 234****

    Hi,

    Thank you for your message.

    Our Defender Mark Series offers the most protection for the iPhone 6/6S. However, there's no more stock for the iPhone 6/6S and only limited pieces left for the iPhone 6/6S Plus.

    For the iPhone 6/6S, you can also consider our Multi Colour Protection Series or Card Stash Hybrid Series as well for solid protection.

    If you are looking for a flip case to also protect the front, you can consider our Double Window Flip Series, Strap Wallet Flip Series and also Shimmery Flip Series.

    There are limited colour options left for many of the series. You can view the available colour options by selecting your phone model and the respective case series from the dropdown menu. Colour options that are not in stock will be marked as "Sold Out".

    Let us know if you need any further help with your selection.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
★SALE!! ALL BELOW $1★ Socks (Men/Women) Bamboo Fibre / Boat / Korean / Lace / Ankle / Anti Bacteria
★SALE!! ALL BELOW $1★ Socks (Men/Women) Bamboo Fibre / Boat / Korean / Lace / Ankle / Anti Bacteria
Item Q&A
  • Question : Inquiry for the item from red****Sep 12, 2019

    When will you have new stock for korean silky boat socks?

    Answer : [Re] Inquiry for the item from red****

    Hi,

    Thank you for your message.

    We're expecting the restock to arrive next week.

    We will update the stock availability on our product page URL below once it's available.

    https://qoo.tn/BHPMbU

    Let us know if there's anything else we can help for now.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 233****Aug 20, 2019

    Hi, I am interested in your ""Cute face Boat socks, option 1 ""(Cat design) .. which Option should I click to purchase,.. am confuse..thks, kelly

    Answer : [Re] Inquiry for the item from 233****

    Hi,

    Thank you for your message.

    So sorry, this series is no longer available now.

    You may wish to consider our other available options.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 240****Jul 25, 2019

    Hi, when will the Korean silky Invisible boat sock black colour come back stock?

    Answer : [Re] Inquiry for the item from 240****

    Hi,

    Thank you for your message.

    We're expecting a small quantity of restock for the Black colour to arrive by next week.

    The next restock with more quantity will only arrive 3-4 weeks later.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from 240****

    Still not available?

    Answer : [Re] Inquiry for the item from 240****

    Hi,

    Thank you for your message.

    The Black colour Korean Silky Invisible Boat Socks is available now.

    You may place your order here:

    https://qoo.tn/BFdlyT

    Let us know if there's anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from wee****Aug 15, 2019

    Do u sell cute faces boat socks? Its listed in the pictures but there's no option for this item in the list so can't purchase.

    What's the price for the socks?

    Answer : [Re] Inquiry for the item from wee****

    Hi,

    Thank you for your message.

    So sorry. The Cute Faces Boat Socks series is not available now.

    You may wish to consider other available socks series that we have.

    Let us know if we can help in any other way.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from fri****Jul 22, 2019

+View all Notice, FAQ, Q&A >>
★ Samsung Galaxy Note 9 Cases / Screen Protectors / Charging Cables (Many Designs Available)
★ Samsung Galaxy Note 9 Cases / Screen Protectors / Charging Cables (Many Designs Available)
Item Q&A
  • Question : Inquiry for the item from blu****Sep 10, 2019

  • Question : Inquiry for the item from 18m****Nov 06, 2018

Sports Armband - Jogging / Running / Cycling / Gym / Training / Exercise Armband / Handphone Pouch
Sports Armband - Jogging / Running / Cycling / Gym / Training / Exercise Armband / Handphone Pouch
Item Q&A
  • Question : Inquiry for the item from bbl****Sep 09, 2019

    Hi, armband what size able to fit samsung note 10+?

    Answer : [Re] Inquiry for the item from bbl****

    Hi,

    Thank you for your message.

    You can get the Large size armband for the Samsung Note 10+.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 448****Jul 02, 2019

    Hi for samsung s8 wat size shld i get? Tks

    Answer : [Re] Inquiry for the item from 448****

    Hi,

    Thank you for your message.

    You can get the Large size armband for your S8.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from 448****

    Noted Thank you

    Answer : [Re] Inquiry for the item from 448****

    You're welcome!

  • Question : Inquiry for the item from Gol****Jul 02, 2019

    Hello, will the Large size be able to fit huawei mate20x?

    Answer : [Re] Inquiry for the item from Gol****

    Hi,

    Thank you for your message.

    It may be a little too small for your Mate 20 X.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry from 975****Jun 17, 2019

    For the Sports Waist Pouch, can the Samsung Galaxy 10+ phone fit in it? Pls advise. Tks.

    Answer : [Re] Inquiry from 975****

    Hi,

    Thank you for your message.

    Yes, it can fit your Samsung Galaxy S10+ unless you're using a very bulky case.

    You will need to get the Large size.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from lee****May 28, 2019

    My bicep is 43cm in circumference. Can it fit me comfortably?

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    Thank you for your message.

    The max circumference that the armband can support is around 40cm. It may not be able to fit you comfortably.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
★ Smart iPad Cases/Covers for iPad 2/3/4/5/6 Air 1/2/3 (2019) Mini 1/2/3/4/5 Pro 10.5/11/12.9-in
★ Smart iPad Cases/Covers for iPad 2/3/4/5/6 Air 1/2/3 (2019) Mini 1/2/3/4/5 Pro 10.5/11/12.9-in
Item Q&A
  • Question : Inquiry for the item from son****Sep 07, 2019

    when will black magnetic smart cover for ipad mini 5 stock be coming in?

    Answer : [Re] Inquiry for the item from son****

    Hi,

    Thank you for your message.

    There will be some re-stock for the Black coming in by next week.

    You may check out our product page again for the stock updates or drop us a message to check.

    Let us know if there's any other things we can help for now.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related return and exchange from gl3****Aug 20, 2019

    Hi seller,
    I have sent back my iPad cover on13/8/19 as u instructed ,for an exchange of model iPad Air ,my reference number (21948). I have yet to receive my replacement.

    Gina

    Answer : [Re] Inquiry related return and exchange from gl3****

    Hi Gina,

    Thank you for your follow-up.

    We have received your original case back and your exchange case have already been shipped out yesterday.

    If there are no postal delays, you can expect to receive it in your letterbox within the next 1-5 working days. Do keep a look out for it.

    Feel free to contact us again if there's anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from tot****Aug 15, 2019

    Hi when will the printed series 2 cover new stock comes? I would like to order the shark pattern

    Answer : [Re] Inquiry for the item from tot****

    Hi,

    Thank you for your message.

    May I know which iPad model are you using?

    If you're not sure, you can go to the website below to check:

    https://support.apple.com/en-sg/HT201471

    There is a model number engraved on the back of your iPad (e.g. A1893) that you can use to check your iPad model name from the website.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from tot****

    iPad mini 4

    Answer : [Re] Inquiry for the item from tot****

    Hi,

    Thank you for your message.

    There will temporarily be no restock for this design in the coming few weeks.

    You may wish to consider other available designs if you need a case now.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related return and exchange from gl3****Aug 07, 2019

    Hi seller, I bought the wrong size , can exchange item for iPad Air model A1474.

    Answer : [Re] Inquiry related return and exchange from gl3****

    Hi Gina,

    Thank you for your message.

    Yes, we certainly can do an exchange for you but we'll need you to return the original items to us by post first. Please note that the items must be returned in original packaging with everything intact.

    The additional postage fee for both the return and re-send will have to be borne by you.

    Let us know if you are ok with this arrangement so we can advise you on the return procedure.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry related return and exchange from gl3****

    Hi seller, can I return by normal sing post mail?

    Answer : [Re] Inquiry related return and exchange from gl3****

    Hi Gina,

    Thank you for your reply.

    Yes, you may. Please return the case in original packaging by SingPost normal mail to:

    BANN & CO.
    My Mail Box 887256
    Singapore 919191

    Write your name and reference number (21948) behind the envelope so we'll know it's from you.

    You will need a $1.70 postage stamp for returning the items. You may purchase the stamp at any SAM machine or post office. Please purchase an additional $1.70 stamp and put it inside the envelope so we can use it to send the replacement to you.

    Let us know if you have any questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from she****Aug 05, 2019

    hi,
    for the smart print series, is the casing flexible?

    Answer : [Re] Inquiry for the item from she****

    Hi,

    Thank you for your message.

    For the Smart Print-Art v2.0 series, the back cases are all made of flexible material.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Tab S3 S2 S 8.0 9.7 / Tab 3 Lite 7.0 / Tab 4 7.0 8.0 10.1 / Tab A 8.0
Samsung Galaxy Tab S3 S2 S 8.0 9.7 / Tab 3 Lite 7.0 / Tab 4 7.0 8.0 10.1 / Tab A 8.0
Item Q&A
  • Question : Inquiry for the item from jef****Sep 05, 2019

    Have case for SAMSUNG Tab A 2019,8",Model T-295.???

    Answer : [Re] Inquiry for the item from jef****

    Hi,

    Thank you for your message.

    So sorry, we don't have cases for your model.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 237****Jul 31, 2019

    Hi,
    Do you have red/dark blue/purple colour Rotator cover for Samsung Galaxy Tab S2 9.7 inch? (Model number SM-T815Y)

    If not, when will you get stock?

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    Thank you for your message.

    So sorry, we are only left with the White now.

    There will no longer be any more restock for the Tab S2 9.7-inch cases.

    May I know how many pieces and quantity are you looking at getting? We can try help you check if the suppliers still have stock.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from 237****

    Thanks for your reply. I don't want the white cover. I will buy from elsewhere.

  • Question : Inquiry for the item from 262****Aug 08, 2019

    For Samsung Galaxy Tab A P355, which case should I select?

    Answer : [Re] Inquiry for the item from 262****

    Hi,

    Thank you for your message.

    So sorry, we don't have cases for the P355.

    Let us know if we can help in any other way.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from sio****Jun 25, 2019

    Hi, do you have case for Samsung T285?

    Answer : [Re] Inquiry for the item from sio****

    Hi,

    Thank you for your message.

    So sorry, we don't have cases for the T285.

    Let us know if there's anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from kt0****Apr 16, 2019

    Hi Seller

    Do you have cover for Samsung T325? Thank you.

    Answer : [Re] Inquiry for the item from kt0****

    Hi,

    Thank you for your message.

    So sorry, we don't have any cases for the T325.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
Selfie Stick/MonoPod for Smartphones / Travel / Photography - Wide Range of Designs Available
Selfie Stick/MonoPod for Smartphones / Travel / Photography - Wide Range of Designs Available
Item Q&A
  • Question : Inquiry for the item from hps****Sep 04, 2019

  • Question : Inquiry for the item from ltt****Aug 16, 2019

  • Question : Inquiry for the item from gin****Aug 04, 2019

    Hi Seller, For the mini selfie stick, what's the lenth after extending to max? And what's the width of hp it can hold? Thanks.

    Answer : [Re] Inquiry for the item from gin****

    Hi,

    Thank you for your message.

    The length of the Mini Selfie Stick when fully extended is around 51cm.

    It can hold HP with a max width of around 8.5cm.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from ant****Jul 03, 2019

  • Question : Inquiry for the item from 237****Jun 05, 2019

    Hi,

    Can I check if you sell selfie stick that can fit Huawei Mate 20X? It's a 7.2inch screen and measurement is:

    174.6 x 85.4 x 8.2 mm (6.87 x 3.36 x 0.32 inches)

    Thank you.

    Kind regards,
    Shirley

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    Thank you for your message.

    So sorry, we don't have any selfie sticks that can fit the size of the Huawei Mate 20X.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
★ Ultra-Sleek Cases/Covers for iPad 2/3/4/5/6 (New 2018) Air 1/2 Mini 1/2/3/4 Pro 10.5/11/12.9 inch
★ Ultra-Sleek Cases/Covers for iPad 2/3/4/5/6 (New 2018) Air 1/2 Mini 1/2/3/4 Pro 10.5/11/12.9 inch
Item Q&A
  • Question : Inquiry for the item from jjm****Sep 03, 2019

    Hi, is Ipad 6 equal to Ipad 6th generation 2018 ?

    Answer : [Re] Inquiry for the item from jjm****

    Hi,

    Thank you for your message.

    Yes, you are correct. The iPad 6 is the iPad 6th Generation.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from ric****Aug 31, 2019

  • Question : Inquiry for the item from mar****Aug 19, 2019

  • Question : Inquiry for the item from mic****Apr 08, 2019

    Hi

    If I purchase iPad 2 magnetic series cover is it suitable for my iPad model A1430?

    Thanks

    Answer : [Re] Inquiry for the item from mic****

    Hi Michelle,

    Thank you for your message.

    Your iPad is the iPad 3rd Generation. The case you've purchased for the iPad 2/3/4 will fit your iPad.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from dny****Feb 18, 2019

    There is no option for ipad pro 11 inch (Sep 2019 release model). What should i select?

    Answer : [Re] Inquiry for the item from dny****

    Hi,

    Thank you for your message.

    There is an option for "Apple iPad Pro (11-inch)" in the dropdown menu. Can you try again?

    https://www.qoo10.sg/g/640383482

    Right now, the only case we have for the new iPad Pro 11-inch is the Magnetic Smart Series case.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
USB Portable Handheld Fan / Mini USB Fan for iPhone/iPad/Android Smartphones
USB Portable Handheld Fan / Mini USB Fan for iPhone/iPad/Android Smartphones
Item Q&A
  • Question : Inquiry for the item from pea****Sep 02, 2019

    Hello, when will the handheld fan be back in stock?

    Answer : [Re] Inquiry for the item from pea****

    Hi,

    Thank you for your message.

    There will temporarily be no restock for the Handheld Fan.

    You may wish to consider other available options.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 233****Aug 26, 2019

  • Question : Inquiry related return and exchange from cle****Aug 14, 2019

  • Question : Inquiry related return and exchange from cle****Aug 11, 2019

  • Question : Inquiry for the item from Bub****Aug 03, 2019

+View all Notice, FAQ, Q&A >>
Umbrella - Automatic / Anti-UV Coating / UPF50 / Lightweight / Heat Reduction / Flower Print
Umbrella - Automatic / Anti-UV Coating / UPF50 / Lightweight / Heat Reduction / Flower Print
Item Q&A
  • Question : Inquiry related delivery from Yan****Sep 01, 2019

    Hello. I would need 3 magic umbrellas by 4Sep19, Wed. If I order on Mon 2Sep, will I be able to receive by Wed? Or is it possible to pick up from store? Thank you.

    Answer : [Re] Inquiry related delivery from Yan****

    Hi,

    Thank you for your message.

    So sorry, we don't offer the option to do self-collection.

    SingPost typically take around 1-5 working days to deliver. There is a chance you may receive by Wednesday if your order has already been placed by now but we can't make any guarantees as actual delivery time will still be dependent on SingPost.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 235****Jul 31, 2019

    hi,
    when will your stock coming? i need total quantity 150 pcs can i able to do order with you?

    Answer : [Re] Inquiry for the item from 235****

    Hi,

    Thank you for your message.

    For bulk order, you need to place a pre-order first and the items will be delivered to you in around 2-3 weeks. Delivery will be free of charge and you'll be provided with a courier tracking number to track the delivery status.

    If you are alright with this, may I know which umbrella series are you looking at getting? Let us have the quantity for the respective colour you need.

    We'll then provide you with the instructions to place the order.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from nad****Jun 18, 2019

  • Question : Inquiry for the item from flt****May 20, 2019

    Hi, may I know why do I need to pay extra $4.99 on top of the selling price $4.29?

    Answer : [Re] Inquiry for the item from flt****

    Hi,

    Thank you for your message.

    We sell a few different umbrella series on our product page. Some may cost more than others.

    If you are looking for the $4.29 umbrella, please select the "Magic Umbrella' series.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from fia****May 09, 2019

    Lemon upf 50 restock?

    Answer : [Re] Inquiry for the item from fia****

    Hi,

    Thank you for your message.

    There will no longer be any re-stock for the Black Lemon Umbrella series for the time being.

    You may wish to consider our Anti-UV Lightweight Umbrella which is also compact and comes with UPF protection.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.



+View all Notice, FAQ, Q&A >>
★ Designer iPad Cases/Covers for iPad 2/3/4/5/6 Air 1/2/3 (New 2019) Mini 1/2/3/4/5 Pro 10.5/11/12.9
★ Designer iPad Cases/Covers for iPad 2/3/4/5/6 Air 1/2/3 (New 2019) Mini 1/2/3/4/5 Pro 10.5/11/12.9
Item Q&A
  • Question : Inquiry for the item from hua****Aug 30, 2019

    I want to buy this, what should I order

    Answer : [Re] Inquiry for the item from hua****

    Hi,

    Thank you for your message.

    You have to first select your iPad model from the dropdown menu. If you are not sure, you can go to the website below to check:

    https://support.apple.com/en-sg/HT201471

    There is a model number engraved on the back of your iPad (e.g. A1893) that you can use to check your iPad model name from the website.

    After selecting your iPad model, select "Smart Print-Art v2.0 Series" as the case type, then select Option "03" for the Mythical Forest design.

    Let us know if you need further help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related return and exchange from daw****Aug 21, 2019

  • Question : Inquiry for the item from yuz****Aug 20, 2019

  • Question : Inquiry for the item from ahj****Aug 09, 2019

  • Question : Inquiry for the item from toh****Jul 03, 2019

    Hi, my iPad’s model number at the back of the cover is A1954. Which model should I select in your shop?

    Answer : [Re] Inquiry for the item from toh****

    Hi,

    Thank you for your message.

    Your iPad is the iPad 6th Generation.

    You can select "Apple iPad 5/6" from the model dropdown menu when placing your order.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
Earphone / Earpiece / Headphone - Wide Range of Designs and Colours Available!
Earphone / Earpiece / Headphone - Wide Range of Designs and Colours Available!
Item Q&A
  • Question : Inquiry related cancel and refund from Joh****Aug 29, 2019

    128689826 cart no
    301268886 order no

    I don't like to top up Q money. It's ok lah, just proceed with the refund. Stupid Singpost... Unreliable crap

    Answer : [Re] Inquiry related cancel and refund from Joh****

    Hi Johnson,

    A refund has already been processed for you.

    Let us know if there's anything else we can help.

    Thank you.

    Best Regards
    BANN & CO.

  • Question : Inquiry related delivery from Joh****Aug 29, 2019

    128689826 cart no
    301268886 order no

    Ordered on 08Aug, yet to receive. Your rating is good and I believe Singpost normal mail screwed up my order. I have waited for weeks for it to come until i am sick of waiting. I do not want a refund, i just want my order. Can you resend my order again and this time send it using FastPac? I will transfer you the difference in amount. Pls advise

    Answer : [Re] Inquiry related delivery from Joh****

    Not fastpac. Its SmartPac

    Question : [Re] Inquiry related delivery from Joh****

    Hi Johnson,

    Thank you for your follow-up.

    It is highly likely your parcel is lost after so long. We will absorb the cost of the lost and will re-send another set of your order to you.

    Orange is out of stock. We're only left with the Purple colour. If you are alright with Purple, we will arrange to ship out the item to you via SingPost SmartPac (with tracking number).

    The shipping fee for SingPost SmartPac would be $3.99. You can make payment with your Qoo10 account by going to the URL below, then enter the payment amount in the page:

    http://www.bann.co/qoo10-pay

    Drop us a reply here once payment is made so we can make arrangements for you. Tracking number will be provided to you once we ship the item out.

    If you are not alright with the Purple colour, we will process a refund for you.

    Let us know your preference.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related delivery from Joh****Aug 21, 2019

    128689826 cart no
    301268886 order no

    Hi seller, now is 21/08
    I ordered on 08/08
    By now i shld receive my order but dont have anything at all.
    U can blame on singpost but i am sure there will be mamy customers opting the normal post of delivery then if many of them eventually end up like me wait until 13 days still dont receive my order who would dare to order from u? It is just a small sum but the disappointment and the reliability will surely deter people from ordering what is your solution to this and how r u going to resolve my order?

    Answer : [Re] Inquiry related delivery from Joh****

    Hi Johnson,

    We certainly understand your frustration.

    As shared with you, the days after your parcel was shipped happen to be the National Day and Hari Raya public holiday long weekend that SingPost do not operate.

    Though 13 calendar days have passed, today is effectively the 7th working day since your parcel was posted out on the 8 Aug 2019.

    SingPost usually take 1-5 "working days" to deliver but as shared previously, postal delays are very common and can be expected after periods of long holidays as there will be a huge backlog of mails to deliver.

    Your items could be delayed or lost. As there's no tracking number for normal mail, there's no way for us to know if your parcel is lost or delayed.

    If you do not receive your parcel by the 14th working day on 30 Aug 2019, we will take it as your parcel is lost and will absorb the full cost of the loss.

    Contact us again and a full refund will be processed for you.

    Thank you for your kind understanding.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related delivery from Joh****Aug 16, 2019

    Order no. 128689826
    Ordered 08/Aug

    Hey man, 8 days liao order still not received. I doubt if ot was sent in the first place. Even a snail also will reach its destination. Now its your word agaist my words. U wanna accuse Singpost i think is unfair. I been a long time customer to Qoo and this is the first time i encounter this rubbish. Do investigate instead of giving me 10 years series answer

    Answer : [Re] Inquiry related delivery from Joh****

    Hi,

    Thank you for your reply.

    Your parcel was shipped out last week on 8 Aug 2019.

    The following days, 9th, 10th, 11th, 12th are all weekends and public holidays (National Day and Hari Raya).

    SingPost do not operate during this period of time, so naturally there would be no delivery.

    The earliest they resumed normal operations was on the 13th Aug. Today is the 16th Aug.

    They typically take around 1-5 working days to deliver but postal delays are very common and can be expected after periods of long holidays as there will be a huge backlog of mails to deliver.

    We ask for your patience to give them more time to deliver your parcel.

    Meanwhile, please keep a look out for the parcel in your letterbox as it will be delivered there.

    Thank you for your kind understanding.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related delivery from Joh****Aug 14, 2019

    Order no. 128689826
    Ordered 08/Aug
    Until now still haven't received. Pls advise

    Answer : [Re] Inquiry related delivery from Joh****

    Hi Johnson,

    Thank you for your message.

    We have checked and confirm that your parcel has already been shipped out on 8 Aug 2019.

    You have opt for SingPost normal mail and your parcel will be delivered to your letterbox.

    As you have chose a delivery method with no tracking number, it is not possible for us to track the status of delivery for you. So sorry about this.

    SingPost typically takes 1-5 working days (excluding weekends and public holidays) to deliver but may occasionally take longer when mail volumes are high.

    You may wish to check if anyone else could have already opened the letterbox and collected the parcel for you earlier. Otherwise, please give SingPost a little more time to deliver as the parcel could be caught up in a postal delay.

    Let us know if there’s anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
USB Type-C / Micro-USB OTG Adapters - Connect Thumb Drive Keyboard Mouse Keyboard to Phone
USB Type-C / Micro-USB OTG Adapters - Connect Thumb Drive Keyboard Mouse Keyboard to Phone
Item Q&A
  • Question : Inquiry for the item from ivy****Aug 24, 2019

    Hi. Can connect to oppo Reno z hp?

    Answer : [Re] Inquiry for the item from ivy****

    Hi,

    Thank you for your message.

    Yes, you can use our OTG adapter for your Oppo Reno Z.

    You can select the "USB Type-C OTG Adapter" when placing your order.

    Let us know if you need any help.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from ivy****

    Thank u!

    Answer : [Re] Inquiry for the item from ivy****

    You're welcome!

    Question : [Re] Inquiry for the item from ivy****

    Hi. Ur USB type c otg adapter all sold out? I wanna get one that connect to oppo Reno z to transfer data from phone to thumbdrive.

    Answer : [Re] Inquiry for the item from ivy****

    Hi,

    Thank you for your reply.

    So sorry, our USB Type-C OTG Adapters are currently out of stock.

    The next restock will only arrive around 2 weeks from now.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from sff****Aug 17, 2019

    Hi seller,

    which item is more suitable for samsung tab A 10.1 to connect to a usb wireless mouse.

    Thank you.

    Answer : [Re] Inquiry for the item from sff****

    Hi,

    Thank you for your message.

    If you're using the Tab A 10.1-inch (2019), you can get our "USB Type-C OTG Adapter" to connect a USB wired mouse.

    But we're not certain if a wireless mouse will work as your tablet may/may not have the appropriate software driver for the wireless mouse brand you're using. You need to give it a try to find out.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 234****Aug 08, 2019

  • Question : Inquiry for the item from gra****Jul 21, 2019

    Hi seller, For huawei P30 is what type suitable?

    Answer : [Re] Inquiry for the item from gra****

    Hi,

    Thank you for your message.

    You can get a USB Type-C OTG adapter for your Huawei P30.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 261****Jul 19, 2019

+View all Notice, FAQ, Q&A >>
Kitchen Weighing Scale - Digital LCD Display / Backlight / Compact / Precise / Up to 3 5 10 KG
Kitchen Weighing Scale - Digital LCD Display / Backlight / Compact / Precise / Up to 3 5 10 KG
Item Q&A
  • Question : 来自jul****的退货/换货咨询。Aug 27, 2019

    Hi 这称收到时,我刚好出差去了。刚拆封配上电池却是无法操作,换过另一组电池也是相同状况,请看上传影片,要求退货对換。请尽快回覄告知如何处理,急用,谢谢你!

    Answer : [Re] 来自jul****的退货/换货咨询。

    Hi 您好,

    我们会在下个工作日之前把新的称邮寄给您。

    如无延误,您将能在1-5个工作日内收到您的包裹。

    如果您还有什么问题,请再联系我们。谢谢。

    BANN & CO. 敬上。

    Question : [Re] 来自jul****的退货/换货咨询。

    谢谢你的回复,请问那个坏的需要邮寄回去给你吗?

    Answer : [Re] 来自jul****的退货/换货咨询。

    您好,

    坏的不需邮寄回给我们。谢谢。

    BANN & CO.

  • Question : Inquiry from and****Jul 15, 2019

  • Question : Inquiry related delivery from she****Jun 25, 2019

  • Question : Inquiry for the item from vev****May 15, 2019

    What's the warranty period ?

    Answer : [Re] Inquiry for the item from vev****

    Hi,

    Thank you for your message.

    We include a free 14-days warranty on any manufacturing defects.

    You can also choose to upgrade your warranty to 1-month or 3-months.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry related delivery from fan****May 14, 2019

    I place order on Monday nite , when can I receive ?

    Answer : [Re] Inquiry related delivery from fan****

    Hi,

    Thank you for your message.

    Your order has already been scheduled to be shipped out today.

    If there are no postal delays, you should receive it in your letterbox within the next 1-5 working days.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

+View all Notice, FAQ, Q&A >>
★SALE!! ALL BELOW $1★ Mens Socks - Business / Work / Quarter / Ankle / Cotton / Comfortable / Stripe
★SALE!! ALL BELOW $1★ Mens Socks - Business / Work / Quarter / Ankle / Cotton / Comfortable / Stripe
Item Q&A
  • Question : Inquiry for the item from lia****Aug 27, 2019

  • Question : Inquiry related delivery from yon****May 26, 2019

    Hi seller, may I check if I order today via courier service, will you be able to send out today so that I can receive latest by Tuesday, 28/5/19? Thanks

    Answer : [Re] Inquiry related delivery from yon****

    Hi yongpp,

    Thank you for your message.

    Your order has already been scheduled to be shipped out today.

    We can't guarantee it will be delivered by tomorrow. If there are no delivery delays, you can expect to receive it within the next 1-5 working days.

    Let us know if there's anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from mar****Apr 11, 2019

    When will there be more stocks for striped ankle socks option 2?

    Answer : [Re] Inquiry for the item from mar****

    Hi,

    Thank you for your message.

    There's temporarily no re-stock for the series as there's a shortage of stock on the supplier side.

    You may wish to consider other available options first.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from Pea****Jan 14, 2019

    Hi what is the size of the socks? Can it fit 290cm?

    Answer : [Re] Inquiry for the item from Pea****

    Hi,

    Thank you for your message.

    The socks are suitable for shoe size 38 - 42.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from yue****Apr 03, 2018

    When will your restock all the socks?

    Answer : [Re] Inquiry for the item from yue****

    Hi,

    Thank you for your message.

    The next re-stock will only arrive few weeks from now.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

★ Textured iPad Cases/Covers for iPad 2/3/4/5/6 Air 1/2/3 (New 2019) Mini 1/2/3/4/5 Pro 10.5/11/12.9
★ Textured iPad Cases/Covers for iPad 2/3/4/5/6 Air 1/2/3 (New 2019) Mini 1/2/3/4/5 Pro 10.5/11/12.9
Item Q&A
  • Question : Inquiry for the item from bhl****Aug 24, 2019

  • Question : Inquiry for the item from ptl****Jul 02, 2019

    iPad Model : Apple iPad Mini 5
    Case : Magnetic Smart Series
    Option : 06(+S$6.99)
    Warranty : 14 Days (Included)

    Hi , I would like to check is this item really meant for ipad mini 5? as I look at the picture shown differ from my ipad mini as the mic is at the centre , not next to the camera. can confirm this before I place order?

    Answer : [Re] Inquiry for the item from ptl****

    Hi,

    Thank you for your message.

    The pictures on our product page are just for general illustrative purposes.

    We have cases for almost all models of the iPad. There will be slight differences in the cut outs for different iPad models.

    You just need to select the correct model from the drop down menu when placing your order.

    If you're not sure which is your exact iPad model, you can go to this URL below to check:

    https://support.apple.com/en-sg/HT201471

    There is a model number engraved on the back of your iPad (e.g A2133), use that model number to match the model name on the website.

    If you face any problem fitting the case onto your iPad after you receive it, please feel free to contact us again anytime for assistance.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from lin****May 25, 2019

    Hi, iPad Air is for the 1st gen iPad Air?

    Answer : [Re] Inquiry for the item from lin****

    Hi,

    Thank you for your message.

    Yes, iPad Air is for the 1st generation iPad Air.

    If yours is the 2nd generation, please choose "Apple iPad Air 2".

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from jul****Feb 05, 2019

  • Question : Inquiry for the item from jol****Jan 05, 2019

+View all Notice, FAQ, Q&A >>
Universal Aircon Remote Controller - Compatible With More Than 180 Aircon Brands
Universal Aircon Remote Controller - Compatible With More Than 180 Aircon Brands
Item Q&A
  • Question : Inquiry for the item from 211****Aug 16, 2019

    Hi seller! Can I come to your shop to return the item? and where is your shop? TQ

    Answer : [Re] Inquiry for the item from 211****

    Hi,

    Thank you for your message.

    So sorry, we don't offer the option to do self-collection.

    Shipping is available via SingPost normal mail and SingPost SmartPac.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 211****Aug 13, 2019

    if the product does not function with my air-con how do I return for a refund?

    Answer : [Re] Inquiry for the item from 211****

    Hi,

    Thank you for your message.

    If it does not work, contact us again separately and we'll provide you with the return/refund instructions.

    Do keep the original packaging with all the product contents intact.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : 关于商品261****会员的咨询Jul 31, 2019

    my one is Daikin aircon is it can use ?tq

    Answer : [Re] 关于商品261****会员的咨询

    Hi,

    Thank you for your message.

    Yes, it can be used with Daikin aircon.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] 关于商品261****会员的咨询

    Tq

    Answer : [Re] 关于商品261****会员的咨询

    You're welcome!

    Question : [Re] 关于商品261****会员的咨询

    already order ,forgot ask yr have stock ?

    Answer : [Re] 关于商品261****会员的咨询

    Hi,

    Yes, we do have stock for the item.

    Your order has already been scheduled to be shipped out today.

    If there are no postal delays, you can expect to receive it in your letterbox within the next 1-5 working days.

    Let us know if there's anything else we can help.

    Thank you!

    Best Regards
    BANN & CO.

  • Question : Inquiry for the item from myd****Jun 08, 2019

    Hi, any idea if this is compatible with Toshiba RAS-M10NKPX?

    Answer : [Re] Inquiry for the item from myd****

    Hi,

    Thank you for your message.

    Yes, Toshiba aircons are supported.

    Let us know if you need any other help.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from jun****Jun 04, 2019

+View all Notice, FAQ, Q&A >>
USB Charging/Data Sync Cable for iPhone / iPad / Android - Lightning / Micro-USB / USB Type-C
USB Charging/Data Sync Cable for iPhone / iPad / Android - Lightning / Micro-USB / USB Type-C
Item Q&A
  • Question : Inquiry for the item from cha****Jun 24, 2019

    Hi,

    I would like to purchase Android microUSB whose connector tip is at least 0.8mm as my ino6 phone requires a longer male connector tip. Please recommend a product for me, and i do not want those 3 in 1 cables.

    Answer : [Re] Inquiry for the item from cha****

    Hi,

    Thank you for your message.

    Our Micro-USB connector tips are the standard kinds that are around 0.7mm long.

    Think it may not suit your requirements.

    Let us know if there's anything else we can help.

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from cha****

    Which one are 0.7mm?

    Answer : [Re] Inquiry for the item from cha****

    Hi,

    Thank you for your message.

    All our Micro-USB cables have standard connector tips of around 0.7mm long.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from Tan****Aug 06, 2019

    Hi seller I wan to get iphone cable without light in which iabthe category

    Answer : [Re] Inquiry for the item from Tan****

    Hi,

    Thank you for your message.

    For iPhone cables, you have to choose the "Lightning" cable connector option.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from 240****Jul 06, 2019

    Hi,

    Would like to purchase fast charge cable for Oppo R11s and Oppo R15.
    Kindly advise which range should i indicate for 50cm one.

    Also, the universal charger with USB, any idea when stock will be available?

    Thank you.

    Answer : [Re] Inquiry for the item from 240****

    Hi,

    Thank you for your message.

    You can select "Micro-USB" as the connector option for both your Oppo R11s and R15.

    Then select "Braided Rope Series (50CM)" for the cable option.

    The Universal Travel Adapter (2 USB) stock have just arrived today.

    Let us know if you have any other questions.

    Thank you.

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from nik****Jun 28, 2019

    dear seller
    Lightning 150CM - dark blue - to Choose which option?
    Lightning 50CM - red - to choose which option?
    thanks.

    Answer : [Re] Inquiry for the item from nik****

    Hi,

    Thank you for your message.

    For the Connector Type, choose "Lightning".

    For the Cable type, choose "Braided Rope Series (150CM)" and "Braided Rope Series (50CM)" respectively.

    For the Colour option, the Blue is Option 03, while the Red is Option 01.

    Let us know if you need any other help.

    Thank you!

    Best Regards,
    BANN & CO.

  • Question : Inquiry for the item from kok****May 21, 2019

    HI Seller,

    I have received my orders. I try to use it for my iphone x but unable to charge. Please do advise why is that so? Thanks.

    Answer : [Re] Inquiry for the item from kok****

    Hi Jennifer,

    Thank you for your message.

    May I know which cable is the one that cannot charge?

    Have you tried it on another iPhone or iPad device?

    Thank you.

    Best Regards,
    BANN & CO.

    Question : [Re] Inquiry for the item from kok****

    Both Lightning and Dual Keychain series. I try both for iphone 5 and iphone x but can't be charge. Hope it answer your question.

    Answer : [Re] Inquiry for the item from kok****

    Hi Jennifer,

    Thank you for your message.

    No worries. We will prepare 2 replacements and ship it out to you by the next working day.

    If there are no postal delays, it will take around 1-5 working days for SingPost to deliver it to your letterbox. Do look out for it.

    Feel free to contact us again if you need any other help.

    Thank you and have a nice day!

    Best Regards,
    BANN & CO.