Q&A board

Q & A Lists
Item Question & Answer
[Laneige] BB Cushion (Pore Control) 15g*2
[Laneige] BB Cushion (Pore Control) 15g*2
Item Q&A
  • Question : Inquiry for the item from kli****Oct 02, 2019

    Hi, I have just ordered this set (Pore Control) 15g*2, No. 23 Sand and 1 additional refill. Please confirm the additional refill is also the same colour i.e. No. 23 Sand. My Cart No. is 129809645. Thanks.

    Answer : [Re] Inquiry for the item from kli****

    Hi, sorry for the late reply.
    Noted with thanks and we shipped your item to KR dispatch center today. It usually takes 4-5 working days.

  • Question : Inquiry related delivery from sha****May 23, 2019

  • Question : Inquiry for the item from tri****May 20, 2019

    Is the price $23 for 2 refills? Or I have to add on refill option to get 2 refills?

    Answer : [Re] Inquiry for the item from tri****

    1 empty case + 2 refills at $23 :) Thanks

  • Question : Inquiry for the item from Jad****May 17, 2019

    Hi, do you have just the refills? Thank you.

    Answer : [Re] Inquiry for the item from Jad****

    Hi, customer!

    https://qoo.tn/BJuwRS/Q127072425

    You can buy refills from the link above, thanks!

  • Question : Inquiry for the item from psc****Apr 25, 2019

    Hi, just to confirm the price includes 2x refill?

    Answer : [Re] Inquiry for the item from psc****

    Hi! Thanks for your interest on our item.
    The item is set of [ 1 empty case + 2 refills ] :)

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[IOPE] LIVE LIFT LINE
[IOPE] LIVE LIFT LINE
Item Q&A
  • Question : Inquiry for the item from mou****Aug 09, 2019

  • Question : Inquiry for the item from sim****Dec 07, 2018

    May i know whens the expiry date

    Answer : [Re] Inquiry for the item from sim****

    Dear Customer,

    Thanks for your inquiry, first of all.
    The expiry date of the items on the page you've inquired is till 2020.

    Thanks

2019 NEW💖Best Treats for Your Skin💖Ceramide Skin Softener / Emulsion / Intense Cream
2019 NEW💖Best Treats for Your Skin💖Ceramide Skin Softener / Emulsion / Intense Cream
Item Q&A
  • Question : Inquiry for the item from tnh****Aug 05, 2019

    Hi can I check when is the expiry for the ceramide emulsion?

    Answer : [Re] Inquiry for the item from tnh****

    Hi, the expiry date of the item you've inquired is till 02/2022.
    Thanks!

[Primera] Alpine Berry Watery Cream 50ml
[Primera] Alpine Berry Watery Cream 50ml
Item Q&A
  • Question : Inquiry for the item from loe****Jul 29, 2019

    hi, i’m deciding between this item or alpine intensive. which one do u think will be better for combination skin?

    Answer : [Re] Inquiry for the item from loe****

    Hi, we cannot recommend you with 100% sure because the preference would be different by every person. So we need your kind understanding, first of all.
    'Alpine Berry Watery Cream' is Great for all skin types, especially combination skin.
    So we kindly recommend you to choose this item.
    Thanks!

    Question : [Re] Inquiry for the item from loe****

    i understand. thank u so much i appreciate ur help

    Answer : [Re] Inquiry for the item from loe****

    Thanks :)

[Innisfree] Olive Real Skin 200ml
[Innisfree] Olive Real Skin 200ml
Item Q&A
♡ Mamonde ♡ Rose Water & Petal Spa (Toner / Cleansing Foam / Cleansing Oil / Cleansing Balm)
♡ Mamonde ♡ Rose Water & Petal Spa (Toner / Cleansing Foam / Cleansing Oil / Cleansing Balm)
Item Q&A
  • Question : Inquiry for the item from kka****Jul 23, 2019

    Hi Seller,

    May I know is the petal spa oil to foam a daily cleanser and can it effectively remove sunblock? Must I use another cleanser to wash off after using this? Is this suitable for sensitive eczema prone skin?

    As understand there is no stock now. When will the new stock be in?

    Answer : [Re] Inquiry for the item from kka****

    What you inquired are the old version and had been discontinued.
    Sorry for your inconvenience.

    Question : [Re] Inquiry for the item from kka****

    Ok, tks

    Answer : [Re] Inquiry for the item from kka****

    Thanks!

  • Question : Inquiry for the item from ean****Jan 13, 2019

    Hi seller, i saw two types, which is authentic?

    Answer : [Re] Inquiry for the item from ean****

    Hi, customer.

    The package design has changed.
    The left one is before renewal, and the right one of you attached is new design. Please be noted, thanks :)

  • Question : Inquiry for the item from tin****Jan 09, 2019

    Hi! Can I know is the petal spa cleansing balm available? How long will it take to be delivered?

    Answer : [Re] Inquiry for the item from tin****

    Dear customer,

    We have to check if there's stock, the items are usually shipped out just on the day.
    You can get a parcel within 5 days.

    Thanks

    Question : [Re] Inquiry for the item from tin****

    Pls do let me know when the stock is confirmed available. Thank you.

    Answer : [Re] Inquiry for the item from tin****

    We have only ONE stock to left, so if you want it please do place an order asap :)

    We are planning to restock it after order comes in so please consider it will be take 7~10 days after ordering.

    Thanks

  • Question : Inquiry for the item from Vbu****Dec 17, 2018

    Hi..can the cleansing oil remove waterproof makeup? Thanks.

    Answer : [Re] Inquiry for the item from Vbu****

    Dear Customer,

    Yes, alright
    But it may differ depends on what item you are using :P

    Question : [Re] Inquiry for the item from Vbu****

    Hi..I’m referring to waterproof mascara & liquid eyeliner. Will the cleansing oil do a thorough cleaning job? Please advise. Thank you.

    Answer : [Re] Inquiry for the item from Vbu****


    Alright, you can remove your waterproof makeup using this cleansing oil, of course.
    But because all the waterproof-things of each brand can be different, we are bit afraid if there's any exception.

    Thanks :)

[Laneige] Layering Cover Cushion14g+2.5g
[Laneige] Layering Cover Cushion14g+2.5g
Item Q&A
  • Question : Inquiry from JLi****Jul 13, 2019

    May i know when is the expiry date of this product colour #21 . Thanks

    Answer : [Re] Inquiry from JLi****

    Hi, the expiry date of the item you've inquired is till 03/2022.
    Thanks!

[Innisfree] Green Tea Seed Skin  200ml
[Innisfree] Green Tea Seed Skin 200ml
Item Q&A
[IOPE] DERMA REPAIR CICA CREAM 50ml
[IOPE] DERMA REPAIR CICA CREAM 50ml
Item Q&A
  • Question : Inquiry for the item from won****Jun 03, 2019

    What is the expiry date please?

    Answer : [Re] Inquiry for the item from won****

    Hi, the expiry date of the item you've inquired is till 02/2022.
    Thanks!

    Question : [Re] Inquiry for the item from won****

    Thanks

    Answer : [Re] Inquiry for the item from won****

    Thanks :)

[Sulwhasoo] Timtreasure Extra Creamy Cleansing Foam 150ml
[Sulwhasoo] Timtreasure Extra Creamy Cleansing Foam 150ml
Item Q&A
  • Question : Inquiry for the item from ver****Jun 04, 2019

    May I know the expiry date. Thanks!

    Answer : [Re] Inquiry for the item from ver****

    Hi, the expiry date of the item you've inquired is till 2021.
    Thanks!

[Innisfree] Super Volcanic Pore Clay Mask 2X 100ml
[Innisfree] Super Volcanic Pore Clay Mask 2X 100ml
Item Q&A
  • Question : Inquiry for the item from ser****May 29, 2019

    May i kmow the manufacturing date?

    Answer : [Re] Inquiry for the item from ser****

    Hi, the expiry date of the item you've inquired is till 11/2020.
    Thanks!

[Ryo] Anti Hair Loss Care Essence (GinsenEX) 75ml
[Ryo] Anti Hair Loss Care Essence (GinsenEX) 75ml
Item Q&A
[Ryo] Scalp Deep Cleanser 145ml
[Ryo] Scalp Deep Cleanser 145ml
Item Q&A
[Primera] Miracle Seed Essence 150ml
[Primera] Miracle Seed Essence 150ml
Item Q&A
  • Question : Inquiry for the item from pxt****May 26, 2019

    Dear seller. What is the expiry date and manufacuring date forcthis item?

    Answer : [Re] Inquiry for the item from pxt****

    Hi, the expiry date of the item you've inquired is till 10/2021.
    Thanks!

[Laneige]♥2019 NEW♥Water Bank Hydro Cream EX 50ml Special Set
[Laneige]♥2019 NEW♥Water Bank Hydro Cream EX 50ml Special Set
Item Q&A
  • Question : Inquiry related delivery from Lyn****May 12, 2019

[Mamonde] Red Energy Recovery Serum 50ml
[Mamonde] Red Energy Recovery Serum 50ml
Item Q&A
  • Question : Inquiry for the item from zhi****May 09, 2019

    Hi, may I know when is the expiry date of this product? Thank you.

    Answer : [Re] Inquiry for the item from zhi****

    Hi, the expiry date of the item you've inquired is till 02/2022. Thanks!

[Laneige] BB Cushion (Whitening) - Refill 15g
[Laneige] BB Cushion (Whitening) - Refill 15g
Item Q&A
  • Question : Inquiry for the item from ste****May 08, 2019

    hi, may i know when is the expiry for no.23 cool sands. thk u.

    Answer : [Re] Inquiry for the item from ste****

    Dear Customer,
    We are really sorry but "No.23C Cool Sand" is out of stock, now.
    Sorry for your inconvenience.

  • Question : Inquiry for the item from ste****May 08, 2019

    hi, may i know when is the expiry for no.23 cool sands. thk u.

    Answer : [Re] Inquiry for the item from ste****

    Dear Customer,
    We are really sorry but "No.23C Cool Sand" is out of stock, now.
    Sorry for your inconvenience.

  • Question : Inquiry for the item from jan****Jan 20, 2019

★Over 1K Reviews! ★[BEAUTYFOX] ATOCLINIC BABY LOTION / CREAM / BATH&SHAMPOO / SOOTHING BALM /
★Over 1K Reviews! ★[BEAUTYFOX] ATOCLINIC BABY LOTION / CREAM / BATH&SHAMPOO / SOOTHING BALM /
Item Q&A
  • Question : Inquiry for the item from bee****May 07, 2019

    Hi

    What is the expiry date for the sunscreen cream?

    Thanks.

    Answer : [Re] Inquiry for the item from bee****

    Hi, Thanks for your interest on ATOCLINIC.
    The sunscreen is till 21/06/2020.

    Thanks :)

[Innisfree] Wrinkle Science Spot Treatment 40ml
[Innisfree] Wrinkle Science Spot Treatment 40ml
Item Q&A
[Laneige] White Dew Skin Refiner 120ml
[Laneige] White Dew Skin Refiner 120ml
Item Q&A
  • Question : Inquiry for the item from jch****Apr 15, 2019

    Hi seller. When is the expiry date for the refiner? Thanks.

    Answer : [Re] Inquiry for the item from jch****

    Hi, the expiry date of the item you've inquired is till 02/2022. Thanks!

[Mamonde] Pore Clean Toner 250ml
[Mamonde] Pore Clean Toner 250ml
Item Q&A
  • Question : Inquiry for the item from cxt****Apr 07, 2019

    Hi, may i ask if the toner contains alcohol?
    Thank you.

    Answer : [Re] Inquiry for the item from cxt****

    Hi, yes this has ethanol.

[Innisfree] Green Tea Seed Eye  Face Ball 10ml
[Innisfree] Green Tea Seed Eye Face Ball 10ml
Item Q&A
  • Question : Inquiry for the item from yeo****Apr 06, 2019

    Hi, what’s the expiry date please. Thank you.

    Answer : [Re] Inquiry for the item from yeo****

    Hi, the expiry date of the item you've inquired is till 02/2022. Thanks!

[Laneige] BB Cushion (Pore Control) - Refill 15g
[Laneige] BB Cushion (Pore Control) - Refill 15g
Item Q&A
  • Question : Inquiry for the item from cel****Apr 06, 2019

    Hi. Do u sell anti-aging cushion refill? Tks

    Answer : [Re] Inquiry for the item from cel****

    Sorry we do not carry it. :(

  • Question : Inquiry for the item from Gra****Nov 03, 2018

    May I know when is the expiry date?

    Answer : [Re] Inquiry for the item from Gra****

    Dear Customer,
    Thanks for your Inquiry.

    The expiry date of each item is all different.
    Some are till 2019 and most items are till 2020.

    Thanks :)

    Question : [Re] Inquiry for the item from Gra****

    Thanks for replied.
    If so, we just have to accept whatever expiry date comes to us? Even a 2019.
    Can we request for longer expiry date 2020?

    Answer : [Re] Inquiry for the item from Gra****

    Dear Customer,

    We are really sorry but it seems to be hard to pick till 2020 separately.
    Please do understand and thank you for your understanding ;-)

    Have a great holiday!

❤ 1+1 ❤ Qoo10 Lowest / Laneige BB Cushion_Whitening 15g*2 / for your flawless makeup!
❤ 1+1 ❤ Qoo10 Lowest / Laneige BB Cushion_Whitening 15g*2 / for your flawless makeup!
Item Q&A
  • Question : Inquiry for the item from cel****Apr 06, 2019

    Hi. Do u hv stock for anti-aging cushion refill? Tks

    Answer : [Re] Inquiry for the item from cel****

    Sorry we do not carry it. :(

  • Question : Inquiry for the item from iff****Nov 12, 2018

  • Question : Inquiry for the item from cru****Nov 06, 2018

    I’m using #23 for laneige now. Should I get beige or ivory?

    Answer : [Re] Inquiry for the item from cru****

    Dear Customer,

    Ivory is #13 and Beige is #21.
    If you want to brighter one, we kindly recommend you to choose #13 Ivory!

    Hope this helps you :)

    Thanks

  • Question : Inquiry for the item from car****Nov 01, 2018

    Hi, Laniege usually go by #...so beige corresponds to #21? Kindly advise. Thanks!

    Answer : [Re] Inquiry for the item from car****

    Dear Customer,
    Beige color is corresponds to #23, and Ivory color would be similar with #21.

    Thanks!

    Question : [Re] Inquiry for the item from car****

    Hi, thanks for the reply. Is that written on the casing itself?? Because what it states on the Laneige Whitening BB cushion that I have is Beige #21. The Ivory is #13. Please verify and advise. Thanks!

    Answer : [Re] Inquiry for the item from car****

    Dear Customer,

    Yes, for Laneige, No.13 is ivory and No.21 is Beige :)

  • Question : Inquiry for the item from cho****Nov 01, 2018

    Hi I am currently using whiting code 21.
    May I know which colour should I order . Ivory or Beige.
    Need your advise. Thank you
    Shirley Tay

    Answer : [Re] Inquiry for the item from cho****

    Dear Customer
    Thanks for your inquiry.

    Because #21 is quite ivory tone so we kindly recommend you to order Ivory!
    Thanks :)

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