Q&A board

Q & A Lists
Item Question & Answer
Winter Thermal underwear Inner Wear sweater pajamas sleepwear down jacket coat Girl Boy /cotton
Winter Thermal underwear Inner Wear sweater pajamas sleepwear down jacket coat Girl Boy /cotton
Item Q&A
  • Question : Inquiry for the item from Cel****Oct 22, 2019

    Hi seller
    Which thermal wear is suitable for -5 degrees for ladies?

    Answer : [Re] Inquiry for the item from Cel****

    dear customer, BNNY-QL3, color 1 to color 6

  • Question : Inquiry for the item from 234****Oct 22, 2019

    Hi, for BNNY-ET2....it says it's for autumn so there is no fur lining inside?
    What temperature is it suitable for?
    My girl is 118cm tall 19kg. What size should i take?

    Answer : [Re] Inquiry for the item from 234****

    dear customer,yes ,this is for autumn,no fur lining inside.
    it for 15-20 degree,you can take size 120

    Question : [Re] Inquiry for the item from 234****

    Hi, so it is still thick enough for cool temperature right? Or is it just normal cotton pyjamas?

    Answer : [Re] Inquiry for the item from 234****

    it is just normal cotton pyjamas

  • Question : Inquiry for the item from vie****Oct 10, 2019

    Hi which one to buy for -10 degree C?

    Answer : [Re] Inquiry for the item from vie****

    dear customer,
    BNNY-ET1, color 1 to color 10.
    BNNY-QL3 ,Color 1 to color 14

    Question : [Re] Inquiry for the item from vie****

    Thank you. One child is 122cm and other is 133cm May I know which size to get?

    Answer : [Re] Inquiry for the item from vie****

    Can you tell me weight?

    Question : [Re] Inquiry for the item from vie****

    122cm - 24kg (slightly chubby)
    133cm - 28kg (skinny)
    160cm - 56kg (female)
    175cm - 80kg (male)

    Thanks for your help.

    Answer : [Re] Inquiry for the item from vie****

    122cm - 24kg (slightly chubby) size 130
    133cm - 28kg (skinny) size 140
    160cm - 56kg (female) size XL
    175cm - 80kg (male) Size 3xl (a little tight)or 4xl(A little big)

  • Question : Inquiry for the item from sim****Aug 24, 2019

    Hi. I would like to order TZD-EA1.. but just wan to know what is the wording in front of the jacket as picture is not clear. Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Dear customer, TZD-EA1 no stock now,can change to the attached? you order TZD-EA1 and I can send you the attached one if acceptable. Thanks

  • Question : Inquiry for the item from sim****Aug 18, 2019

    Hi for cartoon thick & cartoon thin .. what are the recommended sizes for

    Boy : 110cm 18kg (will be 4.5 yrs old when wearing)
    Girl : 78cm 11kg (will be 18 months when wearing)

    Thanks.

    Answer : [Re] Inquiry for the item from sim****

    dear customer:
    Boy : 110cm 18kg (will be 4.5 yrs old when wearing) suggest 110
    Girl : 78cm 11kg (will be 18 months when wearing) suggest 90

+View all Notice, FAQ, Q&A >>
outdoors thermal/Thermos Flask Vacuum Mug water bottle glass/ceramic cup belt sports cup
outdoors thermal/Thermos Flask Vacuum Mug water bottle glass/ceramic cup belt sports cup
Item Q&A
  • Question : Inquiry for the item from jan****Oct 22, 2019

    BWH-M 450ml 的空瓶子有多重呢?

    Answer : [Re] Inquiry for the item from jan****

    您好,请问您喜欢的是BWH-M这个系列的哪一款?

    Question : [Re] Inquiry for the item from jan****

    4 玻璃的。

    Answer : [Re] Inquiry for the item from jan****

    350-400克左右

  • Question : Inquiry for the item from pha****Apr 27, 2019

  • Question : Inquiry for the item from wel****Sep 28, 2018

  • Question : Inquiry for the item from reg****Mar 21, 2018

    Hi. What is the weight of C25, 900ml bottle please? Thanks

    Answer : [Re] Inquiry for the item from reg****

    about 450g

  • Question : Inquiry for the item from por****Mar 15, 2018

+View all Notice, FAQ, Q&A >>
Electric Lunch Box STAINLESS STEEL lunchbox Mini Rice Cooker Bag  thermal lunch box
Electric Lunch Box STAINLESS STEEL lunchbox Mini Rice Cooker Bag thermal lunch box
Item Q&A
  • Question : Inquiry for the item from 169****Oct 21, 2019

    Lunch box good for how many people?

    Answer : [Re] Inquiry for the item from 169****

    dear customer,what type do you like?

  • Question : Inquiry for the item from 169****Oct 21, 2019

    Can cook raw rice? How long does it take to cook?
    How long to cook raw fish dish?

    Answer : [Re] Inquiry for the item from 169****

    dear customer,what type do you like?

women winter down jacket coat wear thermal clothes sweater Cardigan leggins socks boots
women winter down jacket coat wear thermal clothes sweater Cardigan leggins socks boots
Item Q&A
  • Question : Inquiry for the item from 236****Oct 20, 2019

    may i check , these model DZ-W type 2, DZ-WA Typer 2 & 13, can use for 0 - 11 degress for Nov China XI An

    Answer : [Re] Inquiry for the item from 236****

    dear customer, these models can use for 0-11 degress

  • Question : Inquiry for the item from amb****Sep 25, 2019

    请问这件外套可以到几度呢

    Answer : [Re] Inquiry for the item from amb****

    10 degree

    Question : [Re] Inquiry for the item from amb****

    好的,谢谢

    Answer : [Re] Inquiry for the item from amb****

    请问这款可以到几度呢?

    Question : [Re] Inquiry for the item from amb****

    可以几度呢?

    Answer : [Re] Inquiry for the item from amb****

    请问这件有没有扣扣还是拉链呢?

    Question : [Re] Inquiry for the item from amb****

    您好,DZ-WB2这款前面有暗扣子的。
    DZ-W14这款里面搭配毛衣可以在零下5环境
    DZ-W13这款可以再零下10度

    Answer : [Re] Inquiry for the item from amb****

    请问这件可以到几度呢?北京12月可以吗?

    Question : [Re] Inquiry for the item from amb****

    可以的,可以到零下10度,里面加保暖内衣和羊毛衫

    Answer : [Re] Inquiry for the item from amb****

    请问这款可以到几度呢?北京12月可以吗

    Question : [Re] Inquiry for the item from amb****

    搭配毛衣,是可以的

    Answer : [Re] Inquiry for the item from amb****

    单外套可以到几度呢

    Question : [Re] Inquiry for the item from amb****

    0到10度

    Answer : [Re] Inquiry for the item from amb****

    请问这个款可达几度呢?

    Question : [Re] Inquiry for the item from amb****

    零下2-8度

    Answer : [Re] Inquiry for the item from amb****

    您好,请问这件很薄,真的可以到0度吗?

    Question : [Re] Inquiry for the item from amb****

    这件到不了零度,可以到10度左右

    Answer : [Re] Inquiry for the item from amb****

    我试了其实很大太大了,我想换siza可以吗?

    Question : [Re] Inquiry for the item from amb****

    换是可以,但是你退回来的运费自己承担。

    Answer : [Re] Inquiry for the item from amb****

    请问我该如何退换呢?饿哦该如何寄去给你。

    Question : [Re] Inquiry for the item from amb****

    请咨询邮政,新加坡到中国上海的邮费

    Answer : [Re] Inquiry for the item from amb****

    请问地址寄到哪里呢?

    Question : [Re] Inquiry for the item from amb****

    上海市闵行区永德路360弄33号,付女士,13816524299

    Answer : [Re] Inquiry for the item from amb****

    请问如你把冬衣寄回给我,那是你付费吗?

    Question : [Re] Inquiry for the item from amb****

    若你再次购买其他货了,我们可以就免费一起给你快递,若需要我们单独的给你快递这件衣服,运费需要你这边负责哦。

    Answer : [Re] Inquiry for the item from amb****

    运费如何付款呢?

    Question : [Re] Inquiry for the item from amb****

    On Qpost : 建议您先问下邮局寄到上海的运费,决定好退货之后可以后台申请换货。然后我们就会输入运费金额。Qoo10会让你出运费,寄给你的运费是$7.9.

  • Question : Inquiry for the item from sas****Sep 25, 2019

    Hi pls confirm the sizing chart of the item. ( picture attached). I notice the sizing are large conosred to other items. I want to make sure the sizing are correct before proceed paying.

    Answer : [Re] Inquiry for the item from sas****

    dear customer:
    Could you tell me your height and weight?

    Question : [Re] Inquiry for the item from sas****

    Height 158cm
    Weight 54kg

    Answer : [Re] Inquiry for the item from sas****

    Suggest M

    Question : [Re] Inquiry for the item from sas****

    Enough to wear layer inside?

    Answer : [Re] Inquiry for the item from sas****

    OK

    Question : [Re] Inquiry for the item from sas****

    Hi ive alrdy buy 2 jackets frm u so now wanted to add one more of this item size M. How do i proceed without being charged shipping fee?

    Answer : [Re] Inquiry for the item from sas****

    This is my paid order. Would like to add one more without shipping fees. Pls advise.

    Question : [Re] Inquiry for the item from sas****

    You can place another order, but the shipment will be sent out together after Oct. 6, because it is National Day, and the freight for the new order will be refunded to you when the goods are received.

    Answer : [Re] Inquiry for the item from sas****

    Hi. Im gona make another order that will cost more than sgd100. So u can waive the shipping fee?

    Question : [Re] Inquiry for the item from sas****

    Pls confirm so i can proceed to make order. I notice thr are some order shipping fees up to sgd11. If u can waive off then i will proceed to make the order

    Answer : [Re] Inquiry for the item from sas****

    Dear customer, we noticed free of shipping for your orders. If you make another order, the shipping fee can be refunded

    Question : [Re] Inquiry for the item from sas****

    Noted. Thank u will proceed with my order

    Answer : [Re] Inquiry for the item from sas****

    Dear seller. I've already made a purchase. Order number as attached picture. Shipping fees is $11.80 which u promise to refund.
    Please acknowlegde. Thank u

    Question : [Re] Inquiry for the item from sas****

    OK

  • Question : Inquiry for the item from yla****Sep 03, 2019

  • Question : Inquiry for the item from sim****Aug 18, 2019

    1. Which jacket & size would u recommend for 4.5 yrs old boy ht 110cm, wt 18kg.. for japan trip in december -3 to 10 deg cel temp.

    2. Keen in the following designs : TZD-EA 5, TZD-EA 17, TZD-EB 1.

    Thanks for your time.

    Answer : [Re] Inquiry for the item from sim****

    dear customer:
    TZD-EA 5 for boy size 120
    TZD-EA 17 all color no stock.
    TZD-EB 1 for boy sze 120

+View all Notice, FAQ, Q&A >>
Kids/men Winter Leggings/ Girls thermal pants/wear ladies plus size Thick warm trousers baby women
Kids/men Winter Leggings/ Girls thermal pants/wear ladies plus size Thick warm trousers baby women
Item Q&A
  • Question : Inquiry for the item from zhe****Oct 19, 2019

    Inquiry about DDK-EA Type 14 winter, if I am 170cm, 60kg, usually waist size is 29” or 30”, what should I get?

    Answer : [Re] Inquiry for the item from zhe****

    dear customer,DDK-EA Type 14 can not for you ,small to you .
    you can choose DDK MA1 or others men pants

  • Question : Inquiry for the item from hel****Oct 11, 2019

    Hi Seller,
    For DDK-WA type 9, is it stretchable? I am 160cm tall and weight is 68kg. My waist is 88cm. What size do you recommend? Thanks

    Answer : [Re] Inquiry for the item from hel****

    Dear customer, suggest size 32.

  • Question : Inquiry for the item from sim****Sep 05, 2019

    Which pants design for kid is

    1. water repellent.
    2. Waterproof

    I dun need 100% waterproof thou.

    Answer : [Re] Inquiry for the item from sim****

    HI you can choose DDK-EA7or EA10

  • Question : Inquiry for the item from jen****Jun 30, 2019

    您好!
    请问这件冬天加绒加厚东西有货吗?
    请看照片号码,尺码,颜色
    谢谢!

    Answer : [Re] Inquiry for the item from jen****

    Ok. We check and revert back to you at 1 o’clock

  • Question : Inquiry for the item from Val****Feb 20, 2019

    Can i receive by next wed if i order now? I need it for my trip.

    Answer : [Re] Inquiry for the item from Val****

    yes, you can receive by March 1 if order now

+View all Notice, FAQ, Q&A >>
winter inner wear thermal plus size kids Down jacket  leggings sweater coat  boots Underwear
winter inner wear thermal plus size kids Down jacket leggings sweater coat boots Underwear
Item Q&A
  • Question : Inquiry related cancel and refund from Mia****Oct 15, 2019

    My 12 year old son cannot wear. The Thermal wear us too small. The socks are to small.

    My son, 156cm, 52kg.

    Please refund.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    Dear customer, you should purchase size XL for your son. due to size L is the smallest size for men, and your son 156cm, 52KG not thin

    Question : [Re] Inquiry related cancel and refund from Mia****

    update your size chart, i bought from another seller XL and it is big for my son.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    There's no problem with the size chart. We've been selling it for 4 years. It's always like this

    Question : [Re] Inquiry related cancel and refund from Mia****

    Please provide action asap. Either replacement, on all 3 sets of Thermal wears to XXL or refund all the pricing for all 3 sets of Thermal wears.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    ....

  • Question : Inquiry related cancel and refund from Mia****Oct 15, 2019

    My 12 year old son cannot wear. The Thermal wear us too small. The socks are to small.

    My son, 156cm, 52kg.

    Please refund.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    Dear customer, you should purchase size XL for your son. due to size L is the smallest size for men, and your son 156cm, 52KG not thin

    Question : [Re] Inquiry related cancel and refund from Mia****

    Seller, you should be clearer on your size chart. Are you telling me the size chart for men are correct for all the China gentlemen?

    Answer : [Re] Inquiry related cancel and refund from Mia****

    There's no problem with the size chart. We've been selling it for 4 years. It's always like this

    Question : [Re] Inquiry related cancel and refund from Mia****

    Well, the products we bought were from you and there is a problem.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    next time please consult us before purchasing. because the thermal wear fit tight to keep warm, if need looser, need purchase bigger size

    Question : [Re] Inquiry related cancel and refund from Mia****

    Did you mention on you Qoo10 page to consult you before purchase? Dont waste time, just do the replacement asap.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    On Qpost : ....

    Question : [Re] Inquiry related cancel and refund from Mia****

    Please provide action asap. Either replacement, on all 3 sets of Thermal wears to XXL or refund all the pricing for all 3 sets of Thermal wears.

    Answer : [Re] Inquiry related cancel and refund from Mia****

    ...

New UV Automatic Umbrella mini sun Reverse car holder Super Large  Summer Light small pockets paraso
New UV Automatic Umbrella mini sun Reverse car holder Super Large Summer Light small pockets paraso
Item Q&A
  • Question : Inquiry for the item from cin****Oct 16, 2019

    Hi, like yr umbrellas design. Do u have manual type as I dont like automatic which is heavier. Tks

    Answer : [Re] Inquiry for the item from cin****

    dear customer,
    Which one do you like?

    Question : [Re] Inquiry for the item from cin****

    Hi, do u hv smaller n lighter version for the bear umbrella? See attached pic. Tks

    Answer : [Re] Inquiry for the item from cin****

    this color no stock ,this is manual type
    the picture have stock

  • Question : Inquiry for the item from dee****Oct 11, 2019

    Hey I would
    Like to order UC 10 but as per details Color mentioned as purple but while Ordering Color option comes as beige.

    Attached is picture so can you confirm what is the item code if I have to order this one and by when I can receive Thai if I order now?

    Answer : [Re] Inquiry for the item from dee****

    And is this Auto or Manual?

    Question : [Re] Inquiry for the item from dee****

    Dear customer please ignore the option, you can choose beige, the item will be purple as the picture. if order now, you can receive within 9 days

    Answer : [Re] Inquiry for the item from dee****

    Thanks and is this auto or manual ... as would be more interested in auto?

    Question : [Re] Inquiry for the item from dee****

    Thanks for the response. But is the automatic or manual as I am interested in automatic.

    Answer : [Re] Inquiry for the item from dee****

    sorry ,this type no stock , You can choose other styles

  • Question : Inquiry for the item from 261****Aug 04, 2019

    Do UA types 6 and 7 have additional black coating layer for UV protection?
    And how many days to deliver to Singapore?

    Answer : [Re] Inquiry for the item from 261****

    Yes, have black coating for UV protection, normally you can receive in 5-6 working days.

  • Question : Inquiry for the item from 236****Nov 22, 2018

    Do UE 7, 8 and 9 all have 10 ribs and black UV coating?

    Answer : [Re] Inquiry for the item from 236****

    UE7 is 8ribs and UE8 and 9 is 10 ribs, all black UV coating

  • Question : Inquiry for the item from san****Aug 26, 2018

    UB 6 Beige is actually beige or pink colour umbrella?

    Answer : [Re] Inquiry for the item from san****

    Dear cutomer, yes, the beige is pink color actually.

    Question : [Re] Inquiry for the item from san****

    Hi seller I want to buy these 3 umbrellas from you, how come there is a shipping charge since the price is a lot already?

    Answer : [Re] Inquiry for the item from san****

    Thsee 3 umbrella

    Question : [Re] Inquiry for the item from san****

    Dear customer, we will refund you the shipping fee once you received the item

    Answer : [Re] Inquiry for the item from san****

    Hi my order Cart No : 121261292 has shipped so please process the refund on the shipping charges of $5.90 thank you.

    Question : [Re] Inquiry for the item from san****

    Dear customer, we will refund you once you received the parcel

    Answer : [Re] Inquiry for the item from san****

    Hello seller I just got my package but for 1 umbrella under order no.273316038 u sent me the wrong design.

    Question : [Re] Inquiry for the item from san****

    Supposed to be this design as advertised

    Answer : [Re] Inquiry for the item from san****

    You need to refund me the $5.90 also for the double shipping charges I've incurred when placing this 3 umbrellas.

    Question : [Re] Inquiry for the item from san****

    Dear customer, thanks for your feedback, yes we will refund the shipping fee, for the item, factory have done some changes in the design but same material, and design similar, can you still accept? sorry for the inconvenience caused

    Answer : [Re] Inquiry for the item from san****

    I don't like this new design, only the one advertised. How can we settle this then? For me to return I feel you would need to reimburse the shipping cost.

    Question : [Re] Inquiry for the item from san****

    Dear customer, can we partial refund you? we refund you $10 including the shipping fee.

    Answer : [Re] Inquiry for the item from san****

    Hi Seller, I really don't like the design, is it possible for you to arrange to have it collected back and give me full refund on the umbrella cost plus the shipping for the order? This is not my mistake to bear. Thank you.

    Question : [Re] Inquiry for the item from san****

    ok

+View all Notice, FAQ, Q&A >>
men/women/kids/baby winter gloves caps Hat scarf socks outdoor Knitted hats Muffler Warmth Thick
men/women/kids/baby winter gloves caps Hat scarf socks outdoor Knitted hats Muffler Warmth Thick
Item Q&A
  • Question : Inquiry related delivery from chu****Oct 05, 2019

  • Question : Inquiry for the item from da.****Jul 15, 2019

    Hi seller, i would like to buy the pants for my kids, but as there is no clear indication, can you let me know which series is meant to wear alone without any additional thermal layer below? Thanks.

    Answer : [Re] Inquiry for the item from da.****

    Hi, DDK-EA1, EA4,EA5,EA6,EA7,EA9, EA10,EA14, EA15, they are thick, so no need thermal layer inside to keep warm

    Question : [Re] Inquiry for the item from da.****

    Thanks seller, will they be too hot for autumn mid october?

    Answer : [Re] Inquiry for the item from da.****

    what you order suitable for autumn

  • Question : Inquiry for the item from wch****Feb 24, 2019

    Can I know the measurements for std-Ma type 5 for woman?

    Answer : [Re] Inquiry for the item from wch****

    it is can be used for women normally. we will check the measurement later

  • Question : Inquiry from nay****Nov 21, 2018

    Type 2.ive ordered. Can you check if I have it right.

    Answer : [Re] Inquiry from nay****

    have not seen your order, can you tell order number? or please attach item picture of what you like to order.

    Question : [Re] Inquiry from nay****

    Order number 123187647

    Answer : [Re] Inquiry from nay****

    I want the c2 and c3

    Question : [Re] Inquiry from nay****

    Yes,we will send you type 2 C2 and C3 style, will send you C2 hat, gloves and scarf set and C3 hat, gloves and scarf set.

    Answer : [Re] Inquiry from nay****

    I appreciate the reply. Look forward to have it

    Question : [Re] Inquiry from nay****

    thanks for your support

  • Question : Inquiry from nay****Nov 21, 2018

    I want the C2 and C3 scarves hat & gloves. Do I put one or two quantity for my two kids?

    Answer : [Re] Inquiry from nay****

    group WJD-EA, which type? there is many types, C2 and C3 just the color for some types, please tell the type1, 2,3,4... which type

+View all Notice, FAQ, Q&A >>
Women/men/kids winter Leggings/pants thermal wear plus size jacket baby/boys/clothes sports
Women/men/kids winter Leggings/pants thermal wear plus size jacket baby/boys/clothes sports
Item Q&A
  • Question : Inquiry for the item from 234****Oct 15, 2019

    Hi Seller,

    May I know for DDK-MA Type 2, which size will fit waist 29-30? will M-size be OK? Thanks.

    Answer : [Re] Inquiry for the item from 234****

    dear cusomer, you can choose M

  • Question : Inquiry related delivery from aud****Oct 10, 2019

  • Question : Inquiry related delivery from aud****Oct 09, 2019

  • Question : Inquiry for the item from Sia****Oct 06, 2019

    Hi
    For DDK-WA Type 13 and 14 the pants can withstand how many degree temperature for winter? Thanks

    Answer : [Re] Inquiry for the item from Sia****

    dear customer:
    DDK-WA Type 13 can -20-0 degree temperature
    DDK-WA Type 14 can -5-10 degree temperature

    Question : [Re] Inquiry for the item from Sia****

    Thanks

    Answer : [Re] Inquiry for the item from Sia****

    you are welcome

  • Question : Inquiry for the item from tay****Sep 22, 2019

    For DDK MA, type 7 , winter, what size should I consider to buy for a size of 32, height 174, weight 61. Am afraid the cutting is small though..can exchange size if not suitable? Thks

    Answer : [Re] Inquiry for the item from tay****

    Dear customer, suggest size 32, the size should be ok. can exchange if not suitable.

    Question : [Re] Inquiry for the item from tay****

    Wow ok. Thks a lot

    Answer : [Re] Inquiry for the item from tay****

    ok

+View all Notice, FAQ, Q&A >>
women/men Winter Boots lex Shoes  snow boot shoe waterproof WARRIOR  jacket wear
women/men Winter Boots lex Shoes snow boot shoe waterproof WARRIOR jacket wear
Item Q&A
  • Question : Inquiry for the item from vvk****Oct 09, 2019

  • Question : Inquiry related delivery from ire****Dec 10, 2018

    How long shipment? If order 11.12... can it reach by 18.12? Need for yr end travel.

    Answer : [Re] Inquiry related delivery from ire****

    Please give us ten days for guarantee, pleasea order as soon as possible then you can receive earlier.

    Question : [Re] Inquiry related delivery from ire****

    Ok. Thanks.

    Answer : [Re] Inquiry related delivery from ire****

    Ok. Thanks.

    Question : [Re] Inquiry related delivery from ire****

    ok

  • Question : Inquiry for the item from yes****Oct 24, 2018

    Hi can I go to your shop to collect?
    I find the charger is unreasonable.i bought 3 shoes.
    Thank you

    Answer : [Re] Inquiry for the item from yes****

    Dear customer:
    just Updated Products ,you see again,thanks

  • Question : Shipment timeOct 16, 2018

    How long would it take for your shipment to arrive if i order on the 17th October? I need it by 26th October for my trip on 27th

    Answer : [Re] Shipment time

    Dear customer, please as soon as possible, you can receive by that time normally if order oct. 17. thank you

    Question : [Re] Shipment time

    Hi, My Order # 279483951, please help change to size 37. Noticed the error only after submitting payment. Appreciate it!

    Answer : [Re] Shipment time

    Hi, Order # 279483949, 279483950, 279483951, 279483952 has been submitted. Can you kindly help with shipment please? thanks!

    Question : [Re] Shipment time

    ok, noted to change 37. we will send out as soon as possible

  • Question : DX-W8Oct 05, 2017

    Are the material waterproof for product codes DX-W7 & DX-W8 ?

    Answer : [Re] DX-W8

    Yes, it is waterproof

Men down jacket leather winter cotton coat sweater women kids Travel Vest / Brand
Men down jacket leather winter cotton coat sweater women kids Travel Vest / Brand
Item Q&A
  • Question : Inquiry for the item from gar****Oct 07, 2019

  • Question : Inquiry for the item from foo****Jul 28, 2019

  • Question : Inquiry for the item from jac****May 15, 2019

    Hi seller,

    kindly advise the weight for MY-MA type 1, size 5XL.
    looking for suitable jacket for my husband, height 1.83 M, weight 90Kg.
    will it too be warm for temp 5 to 18 deg? Thank you

    Answer : [Re] Inquiry for the item from jac****

    Dear customer, size 5Xl is suitable for your husband, for 5-18 degree, thin clothes inner with this Jacket will be perfect.

  • Question : Inquiry for the item from jam****Mar 10, 2019

  • Question : Inquiry for the item from jam****Mar 07, 2019

+View all Notice, FAQ, Q&A >>
chidren leggings/kids Girls winter pants thermal wear sports women/ladies jacket
chidren leggings/kids Girls winter pants thermal wear sports women/ladies jacket
Item Q&A
  • Question : Inquiry for the item from chu****Oct 04, 2019

    Hi,
    Is item DDK-EA type 10 windproof and waterproof?

    Answer : [Re] Inquiry for the item from chu****

    dear customer:
    DDK-EA type 10 is windproof and waterproof

    Question : [Re] Inquiry for the item from chu****

    Thanks for your prompt response! Can just check whether size 150 pink is available?

    Answer : [Re] Inquiry for the item from chu****

    Dear customer, yes, pink 150 have stock

    Question : [Re] Inquiry for the item from chu****

    Ok thank u. Will proceed with my orders now

    Answer : [Re] Inquiry for the item from chu****

    thanks for your support

  • Question : Inquiry for the item from lam****Mar 27, 2019

    Hi, can i see a closer look of actual model DDK-EA 2 fleece pants? Would like to see what is the logo and type of fleece please? Thanks!

    Answer : [Re] Inquiry for the item from lam****

    HI , please see attached, can only attach one picture, this is the back

  • Question : Inquiry related delivery from lir****Feb 28, 2019

    If order today, can receive it by next thurs (7 mar)?

    Answer : [Re] Inquiry related delivery from lir****

    HI, you can receive by next Friday.

  • Question : Inquiry for the item from 234****Dec 21, 2018

    I ordered 3 items but only 2 came. My children winter pants still haven't arrived. i received a msg from you a week ago that it was out of stock but up til now no reply and no update. I even left my phone number but no one call! I need the pants URGENTLY (by 26th Dec). Can please get back to me asap

    Answer : [Re] Inquiry for the item from 234****

    Dear customer, we sent message without reply, so we sent you the other items. we will refund you today and please check your qaccount tomorrow

  • Question : Inquiry related delivery from 234****Dec 21, 2018

    I ordered 3 items but only 2 came. My children winter pants still haven't arrived. i received a msg from you a week ago that it was out of stock but up til now no reply and no update. I even left my phone number but no one call! I need the pants URGENTLY (by 26th Dec). Can please get back to me asap

    Answer : [Re] Inquiry related delivery from 234****

    Dear customer, we sent message without reply, so we sent you the other items. we will refund you today and please check your qaccount tomorrow

+View all Notice, FAQ, Q&A >>
men/women cardigan winter sweater thermal underwear cardigans wear Coat Jacket blouse clothes shorts
men/women cardigan winter sweater thermal underwear cardigans wear Coat Jacket blouse clothes shorts
Item Q&A
  • Question : Inquiry for the item from amb****Sep 26, 2019

    您好,请问这款可以到几度呢?

    Answer : [Re] Inquiry for the item from amb****

    零下10度可以搭配这个毛衣的

    Question : [Re] Inquiry for the item from amb****

    请问搭配是外套直接加个款吗?

    Answer : [Re] Inquiry for the item from amb****

    请问这款秋款同样到几度呢?

    Question : [Re] Inquiry for the item from amb****

    秋款到0度。

  • Question : Inquiry related delivery from JT0****Mar 06, 2019

  • Question : Inquiry related delivery from tof****Feb 28, 2019

    Hi seller
    If I order today, can the item received by tuesday next week?

    Answer : [Re] Inquiry related delivery from tof****

    if order today, you can receive by next Friday

  • Question : Inquiry for the item from Mig****Feb 25, 2019

    Can I check what size to order for DDS-W? If my weight is 56kg and chest is 91~92cm, which size fix me?

    Answer : [Re] Inquiry for the item from Mig****

    On Qpost : you should choose size L

  • Question : Inquiry related delivery from sha****Feb 19, 2019

    Hi. Usually time line for delivery is how many days?
    If i need it by 28 February possible to receive it?

    Answer : [Re] Inquiry related delivery from sha****

    Dear csutomer, normally can , if come on March 1st also ok, then we can guarantee on time delivery, then please order soonest

+View all Notice, FAQ, Q&A >>
men/women/kids winter caps Hat scarf gloves socks shawl Leggings pants outdoor
men/women/kids winter caps Hat scarf gloves socks shawl Leggings pants outdoor
Item Q&A
  • Question : Inquiry for the item from sim****Sep 21, 2019

    Does the beanie come with glove or scarf??

    Cos description is cap + glove..

    But picture is cap + scarf..

    Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Please true to pictures, it is cap+scarf

  • Question : Inquiry for the item from qiq****Aug 19, 2019

    Is MZD-E fleece? Thinking to buy for baby going on a trip to harbin in dec. Thanks

    Answer : [Re] Inquiry for the item from qiq****

    dear customer:
    Which one are you going to buy?

  • Question : Inquiry for the item from jen****Jun 30, 2019

    您好!
    请问这款粉色触摸屏手套还有货吗?
    谢谢!

    Answer : [Re] Inquiry for the item from jen****

    On Qpost : 手套只有浅蓝色的了

  • Question : Inquiry for the item from jen****Jun 30, 2019

    您好!请问这款粉色帽子有货吗?
    谢谢!

    Answer : [Re] Inquiry for the item from jen****

    On Qpost : 帽子和围巾有的

  • Question : Inquiry for the item from jen****May 26, 2019

    您好!请问这 WJD -WA4 C3的 黑色格子式围巾 还有货吗?

    这图黑色格子式围巾 是这个 号码 WJD -WA4 C3 吗?
    谢谢!

    Answer : [Re] Inquiry for the item from jen****

    你好,有货的

+View all Notice, FAQ, Q&A >>
Women/ladies Winter Leggings/men/ kids plus size Thermal pants sweater wear/trousers
Women/ladies Winter Leggings/men/ kids plus size Thermal pants sweater wear/trousers
Item Q&A
  • Question : Inquiry for the item from 243****Sep 06, 2019

    for DDK-MA, type 7, my size is waist = 97cm (38 inch), hip = 105cm (41 inch).
    what size should i get?

    Answer : [Re] Inquiry for the item from 243****

    HI ,should get size 38

    Question : [Re] Inquiry for the item from 243****

    Hi normally I wear size 33 for pants. Is it that your jeans is of smaller cutting so I need size 38?

    Answer : [Re] Inquiry for the item from 243****

    due to your waist is 97(38inch) so should choose size 38

  • Question : 关于商品Jan****会员的咨询。Nov 08, 2018

  • Question : Inquiry for the item from she****May 14, 2018

    Hi, for DDK-W1 what size should i take for 1.6m 44kg? Thanks

    Answer : [Re] Inquiry for the item from she****

    Dear customter, size S

  • Question : Inquiry for the item from she****Apr 14, 2018

  • Question : Inquiry for the item from was****Apr 01, 2018

    Hi the plus size women winter leggings DDK thick and DDK super thick available?

    Answer : [Re] Inquiry for the item from was****

    Dear Customer, yes, they are both available.

+View all Notice, FAQ, Q&A >>
men/women pajamas sleepwear pyjamas ladies PLUS size sexy lingerie kids sleeve nightgown nightclothe
men/women pajamas sleepwear pyjamas ladies PLUS size sexy lingerie kids sleeve nightgown nightclothe
Item Q&A
  • Question : Inquiry for the item from dix****Aug 25, 2019

  • Question : Inquiry for the item from wan****Nov 06, 2018

    Do u have stock for
    SYQLD B woman 3 and 4

    Answer : [Re] Inquiry for the item from wan****

    yes, have stock

    Question : [Re] Inquiry for the item from wan****

    But is not listed so i cannot select to put in my cart.

    Answer : [Re] Inquiry for the item from wan****

    can you state clearly what you need, nomally we have stock. SYQLD B, which type, which color?

    Question : [Re] Inquiry for the item from wan****

    Refer to My cart no.122769404 I paid for 2 sets pyjamas (blue and grey colour) but I only received parcel with 1set of grey. Can see attached order. Please help to check how many did u send out.

    Answer : [Re] Inquiry for the item from wan****

    Dear customer, thanks for your feedback, now C5 no stock, can we refund you this $17.49? thanks

  • Question : Inquiry related delivery from joy****Oct 15, 2018

  • Question : Inquiry for the item from ekg****Sep 07, 2018

  • Question : Inquiry for the item from kel****Jan 25, 2018

    If SY range , height is 173 cm and weight 65 , what size should I buy

    Answer : [Re] Inquiry for the item from kel****

    Dear customer, suggest size XL

+View all Notice, FAQ, Q&A >>
men/women/pajamas sleepwear pyjamas lingerie plus size Maternity dress kids/baby sexy short/long
men/women/pajamas sleepwear pyjamas lingerie plus size Maternity dress kids/baby sexy short/long
Item Q&A
  • Question : Inquiry for the item from 237****Aug 14, 2019

    Hi seller,

    do you have stock for SY-QLDB type 2
    C3 man and woman?

    Answer : [Re] Inquiry for the item from 237****

    SY-QLDB type 2
    C3 only have stock for women, men no stock

    Question : [Re] Inquiry for the item from 237****

    Which type of couple pajamas have stock for both?

    Answer : [Re] Inquiry for the item from 237****

    SY-QLDB type 3 all color have stock, most of the items in the page have stock

    Question : [Re] Inquiry for the item from 237****

    How about SY QLDC type 1...any stock for both man and woman?

    Answer : [Re] Inquiry for the item from 237****

    SY QLDC type 1 only C4 rabbit no stock, the others all have stock for men and women

    Question : [Re] Inquiry for the item from 237****

    Hi seller,

    Any stock for SY-QLD-B type 2 C1 woman size M/L and C1 man size L/XL?

    Answer : [Re] Inquiry for the item from 237****

    yes, have stock

  • Question : Inquiry for the item from bti****Jun 18, 2019

  • Question : Inquiry related delivery from que****Jun 13, 2019

    Can reach me within 5 days upon order?

    Answer : [Re] Inquiry related delivery from que****

    dear customer:
    normally can receive within 7 days

  • Question : Inquiry for the item from ani****Jun 01, 2019

    Hi I would like to order this one set for women & men. How do I order ? The ordering form is quite confusing

    Answer : [Re] Inquiry for the item from ani****

    dear customer:
    this color no stock ,can you like the pictures?

    Question : [Re] Inquiry for the item from ani****

    How about this ?

    Answer : [Re] Inquiry for the item from ani****

    this color only for women have stock

    Question : [Re] Inquiry for the item from ani****

    Then which design for Long pants you have for women and men ?

    Answer : [Re] Inquiry for the item from ani****

    the type SY-QLD-B3 and SY-QLD-C4 ,SY-QLD-C5 have stock for men and women

    Question : [Re] Inquiry for the item from ani****

    This have ? C3 women & C3 men ? How do I order ?

    Answer : [Re] Inquiry for the item from ani****

    This have ? C3 women & C3 men ? How do I order ?

    Question : [Re] Inquiry for the item from ani****

    this color size 3xl for women no sotck ,others all have stock

  • Question : Inquiry for the item from nic****May 07, 2019

    Is SY-MD-A, Type 4 PJs will fade after wash?

    Answer : [Re] Inquiry for the item from nic****

    dear customer:
    will not fade

+View all Notice, FAQ, Q&A >>
women Cardigan Sweater knit shawl t shirt hoodie cardigans scarf Jacket Underwear top dress skirt Wi
women Cardigan Sweater knit shawl t shirt hoodie cardigans scarf Jacket Underwear top dress skirt Wi
Item Q&A
  • Question : Inquiry for the item from i.p****Jul 30, 2019

    ZZSW TYPE 8
    May i know what size should i get?
    My measurement: Shoulder 37cm, chest 83cm, arm length 59cm.

    Answer : [Re] Inquiry for the item from i.p****

    Dear customer, suggest size M

  • Question : Inquiry for the item from sio****Apr 25, 2019

    Finally got my purchased after it was miss delievered. However, when I wanted to wear , I found that the summer cardigan DDSWA type 2 (black color) had 2 small holes on the sleeves !! Pl advise. I have already taken out the tag and everything's..etc. the other 3 pieces were ok

    Answer : [Re] Inquiry for the item from sio****

    hi dear customer, can you please send us pictures?

    Question : [Re] Inquiry for the item from sio****

    The 2 holes were at the shoulder sleeve

    Answer : [Re] Inquiry for the item from sio****

    Hi dear customer., can we partial refund you $4 and you do not need send back? Thanks

    Question : [Re] Inquiry for the item from sio****

    Partial refund? $4?! What about replacement ? $4 not even half the price of the item! The two holes were very oblivious on the shoulder/sleeve, not wearable and have to be thrown away. My fault for not checking properly before 'confirmed delievery' and giving feedback. Anyway, do what ever u think is the best. I'll accept whatever. Also, in future, pl check item in good condition before sending out. Thank u.

    Answer : [Re] Inquiry for the item from sio****

    Hi dear customer, thanks for your feedback, we will refund you $6 and will check carefully before sending out for next orders.

  • Question : Inquiry related delivery from sio****Apr 19, 2019

    I have bought 4 items , order no 293778532,33,34,35. Just realised on the shipping tracking page show that its been delievery on 18/4 at 22:26 hours by Faizal. With the signature of one recipient that I do not know of. I did not received the items. the contact no on the list 97484278 is a invalid number. Please clarity asap

    Answer : [Re] Inquiry related delivery from sio****

    Hi we are checking with qxpress, now is weekend, their reply would be not so quick, we will reply you once received their reply

  • Question : Inquiry for the item from sio****Apr 07, 2019

    Thank u for your reply regarding item DDS-WA Type 2 (summer cardigan) where u said the size chart not accurate. Your advise is to buy size XL (shoulder 40cm, chest 99cm. ) thinking of getting one for my younger sister as well. Pl let me know the shoulder n chest of size L. Thank u .

    Answer : [Re] Inquiry for the item from sio****

    Dear customer, size L chest is 94cm, shoulder 38CM

  • Question : Inquiry for the item from sio****Apr 07, 2019

    DDS-WA type 2 (summer cardigans) -- the size is rather odd. Size 4XL shoulder length is only 36cm while chest is 108cm. My usual cardigan is shoulder 37cm and chest only 96cm. Do u think I can wear 4XL ? Is the shoulder too narrow and the body (chest) too loose? Or should I buy 3XL where the chest is 104cm ? Pl advise thank u

    Answer : [Re] Inquiry for the item from sio****

    Dear customer, the size chart not accurate, according to your size, yu should choose size XL, should is 40cm and chest is 99cm

+View all Notice, FAQ, Q&A >>
tablecloth spread table cover Table Cloth textile Mat for Crystal Waterproof Transparent PVC Mat
tablecloth spread table cover Table Cloth textile Mat for Crystal Waterproof Transparent PVC Mat
Item Q&A
  • Question : Inquiry for the item from and****Jun 25, 2019

    I want to get a 70*180 measurement. How do i place the order?

    Answer : [Re] Inquiry for the item from and****

    Sorry we have no that measurement

  • Question : Inquiry for the item from Jin****Jun 23, 2019

    Is it easy to cut the cover?

    Answer : [Re] Inquiry for the item from Jin****

    Dear customer, it is not easy to cut

  • Question : Inquiry for the item from thc****Jun 19, 2019

    may i confirm whether the thickness is really 1cm, 1.5cm & 2cm OR 1mm, 1.5mm & 2mm?
    Thanks

    Answer : [Re] Inquiry for the item from thc****

    It is mm not cm. We made mistake in the option.

  • Question : 상품 관련 pup****님의 문의입니다.Jan 12, 2019

    Hi.
    Can you make the size to 90×216?
    Please answer me.

    Answer : [Re] 상품 관련 pup****님의 문의입니다.

    sorry can not

  • Question : Can I customise the size of the mat?Dec 25, 2017

    Hi, can I customise the size of the mat ZB-A Transparent to 90 cm * 175 cm?

    Answer : [Re] Can I customise the size of the mat?

    Dear customer, sorry can not

women/men Winter Shoes winter boots Leather shoe running sports Ladies Casual sneakers Waterproof
women/men Winter Shoes winter boots Leather shoe running sports Ladies Casual sneakers Waterproof
Item Q&A
  • Question : Inquiry for the item from jen****May 20, 2019

    您好!
    请回这双黑色鞋子有41 号吗?
    谢谢!

    Answer : [Re] Inquiry for the item from jen****

    Dear customer, biggest size 40, no size 41

  • Question : Inquiry related delivery from sam****May 17, 2019

    Hi,

    May I know if I order today, would I receive the orders by 29 May as I will need them for my travel on 30 May? Please advise. Thanks.

    Answer : [Re] Inquiry related delivery from sam****

    Dear customer, sure you can receive on time, please order today

  • Question : Inquiry for the item from sam****Jan 24, 2019

    Hi seller, the model Dx-MA Type 4 is it for men?

    Answer : [Re] Inquiry for the item from sam****

    yes it is for men, but spring Festival coming, we will send out order on Jan.23

  • Question : Shoes sizeNov 04, 2018

  • Question : DX-WA Type 2Oct 12, 2018

+View all Notice, FAQ, Q&A >>
women sandals Sneakers canvas leather shoes Casual ladies sports shoe Slippers boots flats heels
women sandals Sneakers canvas leather shoes Casual ladies sports shoe Slippers boots flats heels
Item Q&A
  • Question : Inquiry for the item from zoe****May 18, 2019

  • Question : Inquiry for the item from Blu****May 14, 2019

  • Question : Inquiry for the item from kyu****Apr 13, 2019

  • Question : Inquiry for the item from kyu****Apr 12, 2019

  • Question : Inquiry for the item from rac****Feb 17, 2019

    Hi if my shoe size is normally 38 should I get same for FBX-W13 & XZ-WB 8? I have wide feet infront. Is the material soft or hard type? Thanks

    Answer : [Re] Inquiry for the item from rac****

    Dear csutomer, the size is normal, you can just get size 38, the material is soft

    Question : [Re] Inquiry for the item from rac****

    thanks!!

    Answer : [Re] Inquiry for the item from rac****

    welcome

+View all Notice, FAQ, Q&A >>
electric pressure  Rice multi cooker induction slow mini thermal travel Double Boiler slow
electric pressure Rice multi cooker induction slow mini thermal travel Double Boiler slow
Item Q&A
  • Question : Inquiry for the item from bab****May 11, 2019

    Any self collection

    Answer : [Re] Inquiry for the item from bab****

    sorry ship from China, within 8 days

  • Question : how big is it?Oct 04, 2018

    Can eat for how many people?

    Answer : [Re] how big is it?

    hi ,
    What you see is which model?

  • Question : Inquiry for the item from hap****Apr 22, 2018

    Any warrenty for the pressure cooker and how to claim for warrenty as it is shipped from China?

    Answer : [Re] Inquiry for the item from hap****

    Dear customer. one year warranty. normally can use over 5 years. send to china if need warranty. thanks

  • Question : PlugMar 22, 2018

    The plug can use in Singapore?

    Answer : [Re] Plug

    you need add a UK adaptor, when you order this item, please choose the option, UK adaptor, then you can use in Singapore, thank you

  • Question : 关于商品cyy****会员的咨询。Jan 20, 2018

    请问是一锅包括两个内胆吗?

    Answer : [Re] 关于商品cyy****会员的咨询。

    是的

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women sports shorts safety pants Yoga running Panties underwear Leggings jeans plus size Ladies Blou
women sports shorts safety pants Yoga running Panties underwear Leggings jeans plus size Ladies Blou
Item Q&A
  • Question : 来自Jan****会员的商品咨询。Apr 26, 2019

  • Question : Inquiry for the item from shr****Sep 05, 2018

  • Question : Inquiry for the item from lee****Aug 05, 2018

    Hi seller, for item NKD-B type 5 is the jeans elastic?

    Answer : [Re] Inquiry for the item from lee****

    slight elastic