Q&A board

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Q & A Lists
Item Question & Answer
PROMOTION Teeth whitening Charcoal Powder/ Organic/ Toothbrush/ HSA notified/ FDA Approved
PROMOTION Teeth whitening Charcoal Powder/ Organic/ Toothbrush/ HSA notified/ FDA Approved
Item Q&A
  • Question : Inquiry for the item from Pea****Oct 16, 2019

    Hi,
    Is fda approved indicated on the packaging ? Thanks

    Answer : [Re] Inquiry for the item from Pea****

    Hi, it is not indicated on the packaging. Our supplier have the fda certificate. This item is also HSA notified.

  • Question : Inquiry for the item from 246****Aug 08, 2019

    Hi,

    May I check the country of origin ?

    Answer : [Re] Inquiry for the item from 246****

    Good morning! The product is from HK! Have a good weekend!!

  • Question : Inquiry related return and exchange from shk****May 24, 2019

    The order selection is so misleading. Are you selling the powder or toothbrush as main item? Your 1st option shows only 1 choice: bundle of 3 toothbrush which we definitely had to click to move on, and so we think it’s FOC. Why would anyone order only toothbrush when you are advertising charcoal powder??? Do you mean we must order toothbrush in order to buy the powder????

    Answer : [Re] Inquiry related return and exchange from shk****

    Dear customer, you are given an option to choose. Please check your options via order details.

  • Question : Inquiry for the item from zar****May 02, 2019

    Hi.
    What is the teeth whitening powder in the add-on option?

    Answer : [Re] Inquiry for the item from zar****

    Hi. You can add on toothbrush or other items. Just click on the add on option tab you will be able to see different items. Thank you.

    Question : [Re] Inquiry for the item from zar****

    I know. What I meant was, in the add-ons, there is an item, “teeth whitening powder”. What is this item? Is it another tub of the charcoal or another type of powder?

    Answer : [Re] Inquiry for the item from zar****

    Its the teeth whitening charcoal powder. You have to add on teeth whitening charcoal powder to get that product. Thank you.

  • Question : Inquiry for the item from jog****Apr 17, 2019

    Order 291413753

    Seller, it has been a month since I bought the item from you!
    Had liaise with you via email however you keep delaying my time.
    Requested for a full refund, you asked me to click refund where there is no option at all.

    What is the problem with you??

    Answer : [Re] Inquiry for the item from jog****

    Hi, i have proceed to refund your $3.90. Thank you.

+View all Notice, FAQ, Q&A >>
Premium Customised gift BATH GYM FACE Towel Free Name Embroidery Personalized Cotton Kids GIFT
Premium Customised gift BATH GYM FACE Towel Free Name Embroidery Personalized Cotton Kids GIFT
Item Q&A
  • Question : Inquiry for the item from zha****Oct 16, 2019

  • Question : Inquiry for the item from Ann****Oct 15, 2019

    I am trying to order but not able to choose from your options.

    Answer : [Re] Inquiry for the item from Ann****

    Hi, can give me 30mins, I am fixing it now!

  • Question : Inquiry for the item from ask****Oct 15, 2019

    Hi

    Your options NOT working!

    unable to make orders

    Andy Quak

    Answer : [Re] Inquiry for the item from ask****

    Hi!! Can you give me 30mins ? I am fixing!

  • Question : Inquiry for the item from tin****Oct 12, 2019

  • Question : Inquiry for the item from ang****Oct 12, 2019

    How long does this take?

    Answer : [Re] Inquiry for the item from ang****

    Hi, as we have overwhelming order, this may take 2 weeks!

+View all Notice, FAQ, Q&A >>
Customized BATH GYM FACE Towel Free Name Embroidery Personalized Cotton Kids GIFT Events
Customized BATH GYM FACE Towel Free Name Embroidery Personalized Cotton Kids GIFT Events
Item Q&A
  • Question : Inquiry for the item from jan****Sep 21, 2019

    Hi. Is it possible to arrange the printing to be on the right side of the towel instead of the middle?

    Answer : [Re] Inquiry for the item from jan****

    Yes! It can be on the right side of the towel 😉

    Question : [Re] Inquiry for the item from jan****

    How do I specify that in my order?

    Answer : [Re] Inquiry for the item from jan****

    How do I specify that in my order?

    Question : [Re] Inquiry for the item from jan****

    Hi, if you wan it on the right side, don have to specify! Thank you!

    Answer : [Re] Inquiry for the item from jan****

    Oh great. Thanks.

    Question : [Re] Inquiry for the item from jan****

    Sorry to disturb again but I can't use the coupon the $10 coupon?

    Answer : [Re] Inquiry for the item from jan****

    Hi! the shop coupon don work on the customised towels. You may only use cart coupons from qoo10 !

  • Question : ali****様のお問合せです。Sep 21, 2019

  • Question : Inquiry for the item from Fro****Aug 21, 2019

    Hi if the wordings I would like to be on the towel is more than 10 characters how much more for each letter would I have to pay? Thanks

    Answer : [Re] Inquiry for the item from Fro****

    Hi, you may select on the option extra letters!

  • Question : Inquiry related delivery from Ger****Jul 06, 2019

Nordic Table Cloth/ Waterproof/ Anti-scalding/ Oil-free/ Disposable/ PVC / Checkered Design/ Fashion
Nordic Table Cloth/ Waterproof/ Anti-scalding/ Oil-free/ Disposable/ PVC / Checkered Design/ Fashion
Item Q&A
  • Question : Inquiry for the item from Won****Sep 19, 2019

    Hi seller may I know the thickness of the cloth ? Tq

    Answer : [Re] Inquiry for the item from Won****

    Dear customer! We are not sure about the thickness. However, the weight is approximately 200-210 grams

BUNDLE OF 2 Long Gan Red Dates Wolf berry Tea Fresh High Quality Tea Slimming Gift Teachers Day
BUNDLE OF 2 Long Gan Red Dates Wolf berry Tea Fresh High Quality Tea Slimming Gift Teachers Day
Item Q&A
  • Question : Inquiry for the item from oon****Sep 14, 2019

    Can I drink during pregnancy?

    Answer : [Re] Inquiry for the item from oon****

    Hi, not advisable to drink as might be hearty if drink too much !

  • Question : Inquiry for the item from kei****Aug 06, 2019

  • Question : Inquiry related delivery from joy****May 06, 2019

KOREA Silicone Hair scalp comb/ Hair Brush/ Cleans Scalp/ Anti-Dandruff/ HIGH QUALITY/ Shampoo/
KOREA Silicone Hair scalp comb/ Hair Brush/ Cleans Scalp/ Anti-Dandruff/ HIGH QUALITY/ Shampoo/
Item Q&A
  • Question : Inquiry for the item from low****Aug 29, 2019

    Hi

    Is the comb suit for children also?

    Answer : [Re] Inquiry for the item from low****

    Hi yes ofcos. Just apply suitable pressure will do 🙂

  • Question : Inquiry for the item from pey****Jun 24, 2019

    Hi,

    I saw another type of brush that you are selling (https://www.qoo10.sg/item/ON-PROMOTION-JAPAN-SILICONE-HAIR-SCALP-MASSAGER-HAIR-BRUSH-CLEAN-SCALP-ANTI/655941058?banner_no=1305330). May i know what is the difference between these 2 in terms of functionality and softness? Which one is best for use when washing hair?

    Thank you.

    Answer : [Re] Inquiry for the item from pey****

    Hi,

    the Korea ones comes with tiny balls on each silicon tips. When you brush your scalp, there will be great sensation and it also helps to cleanse without damaging your scalp.

    for the Japan one, it's much softer and will help to create shampoo bubbles. This one do not come with bubble tip on silicon.

    For ppl who prefer medium soft brush, can choose Korea ones. For soft ones, can choose the Japan series.

    Both are equally good, I usually use the Japan one first to create more bubbles, then use the Korea ones to brush my scalp. I personally felt that this combination is the best !

    Do note that when brushing your hair, you should move in circular motion, do not brush your hair up and down motion as it may cause hair loss in long term.

    Use it the right way, you will feel cleaner scalp without damaging your scalp and improved hair growth.

    hope I answered your question.

    Thank you so much for your queries!

Pink Hello Kitty Knife Set 7 in 1 Ceramic Stainless Steel Knife Fruit Knife Peeler Scissors Cutting
Pink Hello Kitty Knife Set 7 in 1 Ceramic Stainless Steel Knife Fruit Knife Peeler Scissors Cutting
Item Q&A
  • Question : Inquiry from low****Aug 22, 2019

  • Question : Inquiry for the item from all****Aug 18, 2019

  • Question : Inquiry for the item from sya****Jul 15, 2019

  • Question : Inquiry for the item from 250****Apr 12, 2019

    in the set, which item is made of ceramic blade?

    Answer : [Re] Inquiry for the item from 250****

    Hello. The peeler is ceramic. The rest are stainless steel.

Upgraded Version Heat Pad/ Hand heat pad/ Feet heat pad/ BUNDLE OF 10 /Body Warmer/Hot Pack/Winter
Upgraded Version Heat Pad/ Hand heat pad/ Feet heat pad/ BUNDLE OF 10 /Body Warmer/Hot Pack/Winter
Item Q&A
  • Question : Inquiry for the item from gai****Aug 20, 2019

    Hi,

    Is there an expiry date ? When were they manufactured?

    Thank you

    Answer : [Re] Inquiry for the item from gai****

    Hi, just manufactured not long ago. can last up to 2 years. 🙂

  • Question : Inquiry for the item from she****Aug 05, 2019

Nordic Table Cloth/ Waterproof/ Anti-scalding/ Oil-free/ Disposable/ PVC / Checkered / PARTY
Nordic Table Cloth/ Waterproof/ Anti-scalding/ Oil-free/ Disposable/ PVC / Checkered / PARTY
Item Q&A
  • Question : Inquiry related delivery from ann****Aug 14, 2019

    DEAR SELLER Can You Sent this item ASAP!
    I Need It On 25 Aug Morning 8.30am
    Please trouble you to send to me ASAP

    Answer : [Re] Inquiry related delivery from ann****

    smsed you!

  • Question : Inquiry related delivery from fm.****Jun 12, 2019

  • Question : Inquiry for the item from nin****May 30, 2019

  • Question : Inquiry for the item from 239****May 13, 2019

    Is there flennel backing on the back?
    Is mint green available? Any sample of the colour?
    Thanks.

    Answer : [Re] Inquiry for the item from 239****

    Hi. the bottom left is actually mint green color. Thanks!

    Question : [Re] Inquiry for the item from 239****

    Thank you.
    Is it just a PVC sheet or has flennel backing?

    Answer : [Re] Inquiry for the item from 239****

    hi its just PVC.

    Question : [Re] Inquiry for the item from 239****

    Ok, thanks.

    Answer : [Re] Inquiry for the item from 239****

    Let me know once u have made purchase ill ship out immediately!:D

*Upgraded* Picnic Mat PVC Coating/ Waterproof/ Beach Blanket/ Baby Mat/ Outdoor/ Sporty 150 x 200CM
*Upgraded* Picnic Mat PVC Coating/ Waterproof/ Beach Blanket/ Baby Mat/ Outdoor/ Sporty 150 x 200CM
Item Q&A
  • Question : Inquiry related delivery from ale****Aug 06, 2019

    HI, I'm interested in the Mat, Can i pick it up tomorrow?

    Answer : [Re] Inquiry related delivery from ale****

    Hi, are you able to pick up at pioneer mrt ?

  • Question : Inquiry related delivery from wen****Jul 11, 2019

    Hi Seller,

    I see there is self collection but no option available in selection.

    Thanks to advise.

    Answer : [Re] Inquiry related delivery from wen****

    Hi can I get your contact number?

  • Question : Inquiry for the item from ros****Jun 15, 2019

    Hi, do you have description or picture of zigzag rainbow? Thanks! (:

    Answer : [Re] Inquiry for the item from ros****

    Hello ! Rainbow is out of stock already! So sorry about it!

Japan Silicone Hair scalp massager/ Hair Brush/ Clean Scalp/ Anti-Dandruff/ HIGH QUALITY/ Shampoo
Japan Silicone Hair scalp massager/ Hair Brush/ Clean Scalp/ Anti-Dandruff/ HIGH QUALITY/ Shampoo
Item Q&A
  • Question : Inquiry for the item from joa****Jul 11, 2019

    Hi seller,

    There's no option to select the color ?

    Answer : [Re] Inquiry for the item from joa****

    Hi! You can let me know what color you want. Usually is random!

Pink Hello Kitty Knife Set 7 in 1 Ceramic Stainless Steel Knife Fruit Knife Peeler Scissors Cutting
Pink Hello Kitty Knife Set 7 in 1 Ceramic Stainless Steel Knife Fruit Knife Peeler Scissors Cutting
Item Q&A
  • Question : Inquiry for the item from bab****May 11, 2019

    Hi cutting board still available for free?

    Answer : [Re] Inquiry for the item from bab****

    Hi, yes cutting board still avail.

  • Question : Inquiry related delivery from 260****Apr 22, 2019

    hi seller,
    just now received your item , but just have ONE SETS??? But I order TWO SETS , can check for me ? When can sent out the other ONE SETS for me ?? thanks..

    Answer : [Re] Inquiry related delivery from 260****

    Dear customer, so sorry for the inconveience caused. We will send 1 more set out tonite. Thank you.

    Question : [Re] Inquiry related delivery from 260****

    hi seller,
    wait until yesterday (24/APR), haven't received your item?? can check for me ?? when can received?

    Answer : [Re] Inquiry related delivery from 260****

    Hi, replied to your message on another conversation already. Thank you.

  • Question : Inquiry related delivery from 260****Apr 22, 2019

    hi seller,
    just now received your item , but just have ONE SETS??? But I order TWO SETS , can check for me ? When can sent out the other ONE SETS for me ?? thanks..

    Answer : [Re] Inquiry related delivery from 260****

    Hi, we will send out tonite.

    Question : [Re] Inquiry related delivery from 260****

    hi seller,
    wait until yesterday (24/APR), haven't received your item?? can check for me ?? when can received?

    Answer : [Re] Inquiry related delivery from 260****

    Hi, replied to your message on another conversation already. Thank you.

  • Question : Inquiry for the item from ans****Apr 04, 2019

    This is stainless steel or ceramic ?

    Answer : [Re] Inquiry for the item from ans****

    Good evening! Ceramic :)

iPhone XS MAX/XS/X case iPhone XS case GLOW IN DARK Luminous Apple
iPhone XS MAX/XS/X case iPhone XS case GLOW IN DARK Luminous Apple
Item Q&A
  • Question : Inquiry for the item from low****Apr 30, 2019

    Hi, do you have glow in the dark covers for iPhone XR?

    Answer : [Re] Inquiry for the item from low****

    Hi sorry we do not have XR model!

Multi Layer Shoe Rack/ Modern/ Durable/ High Quality/ 7 Layer/ INSTOCK / White/ Black/ Organizer
Multi Layer Shoe Rack/ Modern/ Durable/ High Quality/ 7 Layer/ INSTOCK / White/ Black/ Organizer
Item Q&A
  • Question : Inquiry for the item from sin****Apr 26, 2019

    This is ironic, your product is just as bad as you described for other seller poor quality, please explain!

    Answer : [Re] Inquiry for the item from sin****

    Dear buyer, we QC all our products before sending out. If there are any problem it could be problem while delivering. Sorry for the inconveience caused. We will feedback to the delivery team.

[FREE GIFT] Anti Odor Car Perfume Air Refresher Card Gift Smell Scent Fragrance Cardboard Rack Room
[FREE GIFT] Anti Odor Car Perfume Air Refresher Card Gift Smell Scent Fragrance Cardboard Rack Room
Item Q&A
  • Question : Inquiry for the item from mia****Apr 13, 2019

    Hi,

    How do I select the design? Thanks.

    Answer : [Re] Inquiry for the item from mia****

    Hello, its random. Thank you.

Multi Layer Shoe Rack/ Modern/ Durable/ High Quality/ 7 Layer/ INSTOCK / White/ Black/ Organizer
Multi Layer Shoe Rack/ Modern/ Durable/ High Quality/ 7 Layer/ INSTOCK / White/ Black/ Organizer
Item Q&A
  • Question : Inquiry for the item from hal****Apr 10, 2019

    Hi, is this shoe rack suitable for BTO flats to be placed between the door n main gate?
    Thanks

    Answer : [Re] Inquiry for the item from hal****

    On Qpost : Dear customer, i am not sure. You may want to measure!