Q&A board

Q & A Lists
Item Question & Answer
Electric Lunch Box 20 MODELS - LifePro ELB-2018/Bear A20D1/S2358/B20J1/ Mini Rice Cooker/Slow Cooker
Electric Lunch Box 20 MODELS - LifePro ELB-2018/Bear A20D1/S2358/B20J1/ Mini Rice Cooker/Slow Cooker
Item Q&A
  • Question : Inquiry for the item from sie****Oct 15, 2019

  • Question : Inquiry from ste****Oct 15, 2019

  • Question : Inquiry for the item from yan****Oct 10, 2019

  • Question : Inquiry for the item from Mai****Oct 09, 2019

    Is it readily available stock? Can I get it before Friday coz I am planning to gift it on Friday evening?

    Answer : [Re] Inquiry for the item from Mai****

    Dear customer, sorry for alte reply, yes it is all ready stock and shipping takes about 1 day. thanks!

  • Question : Inquiry for the item from reg****Oct 08, 2019

+View all Notice, FAQ, Q&A >>
Midea/Philips Electric High Pressure Cooker/5L/6L Dual Pots/ Rice Cooker/SG Plug/SG Warranty
Midea/Philips Electric High Pressure Cooker/5L/6L Dual Pots/ Rice Cooker/SG Plug/SG Warranty
Item Q&A
  • Question : Inquiry for the item from Tom****Oct 09, 2019

    Hi Seller,

    "Joyoung Y-60C81 6L Dual Pots" Sorry to trouble you! Pls advice us:

    1. Which Colour "Inner Pot" is for cooking Rice (non-stick): the Gold colour Pot / or Black colour Pot?

    2. Which Colour "Inner Pot" is for cooking Pork Ribs, Pork Bones (non-scratch): the Gold colour Pot / or
    Black colour Pot?

    Thank you.

    Answer : [Re] Inquiry for the item from Tom****

    Dear customer, please download the English manual from the following link: value.sg/pages/manuals The golden one is for rice/porridge, and the black one for meat/ribs. Thanks!

    Question : [Re] Inquiry for the item from Tom****

    Hi Seller,
    Which button is for "stir fry"?
    Thanks again!

  • Question : Inquiry for the item from 01K****Oct 09, 2019

    Do you have English manual?

    Answer : [Re] Inquiry for the item from 01K****

    Dear customer, we have English manual for some models. You can download here: value.sg/pages/manuals Thanks!

  • Question : Inquiry for the item from whi****Oct 05, 2019

    do u have stock for midea simple?

    Answer : [Re] Inquiry for the item from whi****

    Dear customer, yes have, we will update the stock now. Thanks for asking.

  • Question : Inquiry for the item from con****Sep 30, 2019

  • Question : Inquiry for the item from che****Sep 25, 2019

+View all Notice, FAQ, Q&A >>
Lifepro/Bear/Deerma Humidifier/3-5L Capacity/Power-off protection//SG Plug w Safety Mark/SG Warranty
Lifepro/Bear/Deerma Humidifier/3-5L Capacity/Power-off protection//SG Plug w Safety Mark/SG Warranty
Item Q&A
  • Question : Inquiry for the item from yhu****Oct 08, 2019

    Hi seller,
    Water is leaking out from the unit.
    Please advise the next course of action.

    Answer : [Re] Inquiry for the item from yhu****

    Hello?

    Question : [Re] Inquiry for the item from yhu****

    Der customer, can you send me a video about the leakage? You can send me by wsapp 9876-1888. Thanks and please don't worry

    Answer : [Re] Inquiry for the item from yhu****

    For safety concern, can I return you the unit.
    The equipment was working fine when the power is on, after it was switched off, water was leaking out from the tank. It almost cause slip and fall when my kid passed by.

    Question : [Re] Inquiry for the item from yhu****

    For your info, I had tried it for two nights. Same incident happened. The first incident it wet my platform bed .
    The second day I put it on TOP of a tray, water leaked collected on the tray.

    Answer : [Re] Inquiry for the item from yhu****

    Hi can I return the unit to u?

    Question : [Re] Inquiry for the item from yhu****

    Dear customer, it is not an issue at all. It is common for humidifiers after long time usage. Since the humidity is too high for long time, so there will be water around. Even we replace a same model, it will be exactly the same. Please try the following if you use long time at night: 1. Use minimum mist level, since for the model you order, minimum is strong enough. 2. Try to put in front of aircon or fan, so the mist will spreas faster. Thanks!

    Answer : [Re] Inquiry for the item from yhu****

    It is a puddle of water. Not water condensation.
    The setting I used is level one for 3 hours .

    Please arrange it for retur/refund, I don’t need replacement.

  • Question : Inquiry for the item from jy.****Oct 06, 2019

  • Question : Inquiry for the item from can****Oct 02, 2019

  • Question : Inquiry for the item from 236****Sep 27, 2019

    Hi I just received my Deerma F500 and F600 . I have tried out the Deerma F500 and I have the following comments/ queries relating to the products and would be grateful for your kind assistance.

    1. The essential oil cubicle is so tiny that even when I had the F500 filled up 1/3, I cannot smell any essential oil fragrance when the Humidifier is in use. Is it possible for me to put the essential oil directly into the water tank? Would it cause any issue, be it the safety use of the product or the lifespan of the product?

    2. I tried to refill the water tank , but I realized that it cannot be done. When I tried to do so, I am confronted with the balance water in the tank rushing out of the humidifier. Grateful if you could provide me with some guidance as to how to manage this process.

    Thank you and look forward to receiving your guidance

    Regards, Mrs M Lee

    Answer : [Re] Inquiry for the item from 236****

    Dear customer, the smell of essential oil is not strong, since it is natural evoporation. And all ultrasonic humidifiers work this way. You can try essential oil with stronger smell. BTW, it is not healthy if you feel strong smell, since that means too much essential oil goes into your body, which maybe harmful to your health. Thanks!

    When you lift up the water tank, the water will not come out as it is controled by a screw. Even come out, it is just a little amount of water. So I don't think you need to worry about this. Thanks!
    (Sep 30, 2019 22:38)

  • Question : Inquiry related delivery from tt4****Sep 24, 2019

    Purchase 2 days liao haven ship out. Message 2 days also dont want reply. Facepalm.

    Answer : [Re] Inquiry related delivery from tt4****



    Dear customer, sorry for late reply. Actually you ordered yesterday, the fastest we can do is to send out today. May arrive tomorrow. Thanks!

+View all Notice, FAQ, Q&A >>
Lifepro Household Vacuum Cleaner/600W High Power/Strong Suction/Hand-held Vacuum Cleaner
Lifepro Household Vacuum Cleaner/600W High Power/Strong Suction/Hand-held Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from ree****Sep 27, 2019

  • Question : Inquiry for the item from gkt****Aug 28, 2019

    Hi seller.I would like to check the power suction for l2 and dibea model.thank you

    Answer : [Re] Inquiry for the item from gkt****

    Dear customer, the working power for this two models are about 100W. Thanks!

    Question : [Re] Inquiry for the item from gkt****

    Which suction more powerful?

    Answer : [Re] Inquiry for the item from gkt****

    Dear customer, should be the L2, the Dibea one is ligher and smaller. Thanks!

  • Question : Inquiry for the item from jef****Aug 20, 2019

    Han furen ,Deerma or whirlpool,which 1 can vacuum the fur dolls? Thanks

    Answer : [Re] Inquiry for the item from jef****

    Dear customer, they both can, and they are exactly the same in functions. So either model is ok. Thanks!

  • Question : Inquiry for the item from vik****Jul 28, 2019

    Hi do you sell filter for DX1000? is it the same as VC9000?

    Answer : [Re] Inquiry for the item from vik****

    Dear customer, yes it is the same and you can order from us. Please SMS me 9876-1888 if you can't find the link.

  • Question : Inquiry for the item from son****Jul 22, 2019

    Hi Seller, do you sell the filter for lifepro VC9000 ? Any idea where can I buy it if you don't sell? Thanks

    Answer : [Re] Inquiry for the item from son****

    Dear customer, yes we sell the filter, please SMS me at 9876-1888 and I will send you a link to order. Thanks!

+View all Notice, FAQ, Q&A >>
【LifePro】★Anti-haze★Ready Stock in SG★Humidifier/Best Brand/0 Radiation/50% Discoun for Ag+ Box
【LifePro】★Anti-haze★Ready Stock in SG★Humidifier/Best Brand/0 Radiation/50% Discoun for Ag+ Box
Item Q&A
  • Question : Inquiry related delivery from coo****Sep 12, 2019

    I have ordered 2 nos. of the humidifer... My order no. Is 303547604. Pls advise when will u be arranging the delivery? Thank you.

    Answer : [Re] Inquiry related delivery from coo****

    Dear customer, deeply sorry for the delay. I have had a surgery this Tuesday and am still oversea currently. My colleague is helping me doing the shipping but he is not so familiar with the stock. Anyway, We will try to send out ASAP. For compensation of the delay, we will double your warranty, which means 1 year warranty for good reviews. Deeply sorry again and thanks for your understanding!

    Question : [Re] Inquiry related delivery from coo****

    Oh... Ok. Pls ensure that it will be scheduled and the items delivered to me are correct otherwise very troublesome. Thank you for reply & speedy recovery!

    Answer : [Re] Inquiry related delivery from coo****

    Dear customer, have you received? Please feel free to contact us for any quality issue. Thanks!

    Question : [Re] Inquiry related delivery from coo****

    Dear seller, items received... Thank you very much :)

    Answer : [Re] Inquiry related delivery from coo****

    Many thanks for your support!

  • Question : Inquiry from ari****Jul 05, 2019

  • Question : Inquiry for the item from joy****Jul 03, 2019

  • Question : Inquiry for the item from can****May 28, 2019

  • Question : Warranty EnquiryAug 16, 2018

    Hi there, I recently ordered a DEM F500 5L White with 1 year warranty (additional $8 charge) and received the product today, but I don't see any way for me to register the warranty. As there is no way for any sort of warranty registration or record, how do I know my humidifier is protected by a 1 year warranty (and how can I show a proof of 1 year warranty to the repair company)?

    I received a 售后保修卡 which from my understanding, is only for exchange purposes if the product is faulty. Additionally, as the company is possibly based in China, does that mean I will have to spend money to ship my product back to China if any problems occur?

    Thanks so much for your help, looking forward to your reply.

    Answer : [Re] Warranty Enquiry

    Dear cusotmer, no need to register since you order on qoo10. Since we have your order information, which shows your warranty option. If need service, contact us directly with order number. Thanks!

    Question : [Re] Warranty Enquiry

    I see, thanks for the clarification! In that case, would you be the one who would be providing the repair service or would you be contacting the official repairing company on our behalf?

    Answer : [Re] Warranty Enquiry

    Dear customer, we don't repair, but we will exchange the faulty part, which is faster and better. Thanks!

+View all Notice, FAQ, Q&A >>
PHILIPS GC499 GC500 GC505/POVOS Ironing Machine/ Garment Steamer/Iron Steamer/SG Plug
PHILIPS GC499 GC500 GC505/POVOS Ironing Machine/ Garment Steamer/Iron Steamer/SG Plug
Item Q&A
  • Question : Inquiry for the item from sio****Aug 29, 2019

    For gc499, the waranty is only one month. Is this warranty by Phillips or by you? If by you, what does it cover? If by Phillips, why is it only one month? Does one supersede the other or concurrent if the two warranty are in force at the same time upon purchase?

    Answer : [Re] Inquiry for the item from sio****

    Dear customer, actually customers can refer to PHILIPS, but it is easier to contact us. Since we normally do 1-to-1 exchange, which is fast and result in a brand new machine or part. The warranty period we claim is that we ourselves will be responsible. Thanks!

  • Question : Inquiry for the item from sio****Aug 29, 2019

    What os the difference between gc499 and gc 500?

    Answer : [Re] Inquiry for the item from sio****

    Dear customer, the main difference is 1. color different, 2. GC499 has single power level, while GC500 has 2 power levels. Thanks!

  • Question : Inquiry for the item from meo****May 12, 2019

  • Question : Inquiry related delivery from Hay****Apr 26, 2019

  • Question : Inquiry for the item from myo****Apr 15, 2019

    Dear seller, may I know what difference in model GC499, Gc500 and Gc505 pls?

    Answer : [Re] Inquiry for the item from myo****

    Dear customer, the main differences are power levels, the GC499 is single power level, which GC500 has 2 levels, GC505 should have 3. Thanks!

+View all Notice, FAQ, Q&A >>
Lifepro Electric Teapot/ 18 Functions/24 Appointment/Safety Mark/English Manual A SG Plug
Lifepro Electric Teapot/ 18 Functions/24 Appointment/Safety Mark/English Manual A SG Plug
Item Q&A
  • Question : Inquiry for the item from ypc****Aug 29, 2019

    Can I check when will the bear 1.5l teapot be arriving?

    Answer : [Re] Inquiry for the item from ypc****

    Dear customer, I think we will update the stock once we check the stock in the warehouse. You may contact me by SMS 9876-1888 to order. Thanks!

  • Question : Inquiry for the item from rei****Jul 20, 2019

    So wch colour comes with filter n english manual. Wud be be kind enof to msg me when the stock comes in. Wud really appreciate that.

    Answer : [Re] Inquiry for the item from rei****

    Dear customer, sorry for late reply, the EHT-818 golden comes with filter, thanks and it is ready stock.

  • Question : Inquiry for the item from rei****Jul 20, 2019

    Hi seller. Can i know if new stocks wud be coming fr the pink base with english manual. Tks

    Answer : [Re] Inquiry for the item from rei****

    Dear customer, we have ready stock and have updated the stock already, please check. thanks!

  • Question : Inquiry for the item from dio****May 17, 2019

    hi any stockup for pink and where to select with filter?

    Answer : [Re] Inquiry for the item from dio****

    Dear customer, currenlty the stock has not arrived, should arrive early next week. Currently the pink ones come without filter.

  • Question : Inquiry for the item from eil****May 09, 2019

    Hi , the base function buttons is in English, Chinese or both ?

    Answer : [Re] Inquiry for the item from eil****

    Dear customer, for LifePro brand, it is in English. Thanks!

+View all Notice, FAQ, Q&A >>
Bear Electric Slow Cooker/White Ceramic/Purple Sand/SG Plug/Up to 6 Months SG Warranty
Bear Electric Slow Cooker/White Ceramic/Purple Sand/SG Plug/Up to 6 Months SG Warranty
Item Q&A
  • Question : Inquiry for the item from Cal****Aug 16, 2019

    Hi Seller,

    Joyoung DGD2001AM

    Can this be used for fast cooking?

    Answer : [Re] Inquiry for the item from Cal****

    Dear customer, we don't think so. As the power is 175w only, it is designed for slow cooking. Thanks!

  • Question : Inquiry for the item from bee****Aug 13, 2019

    DDZ118TA 1.8l 3 pot have restock?

    Answer : [Re] Inquiry for the item from bee****

    Dear customer, yes it has stock, we will update now. Thanks!

  • Question : Inquiry for the item from pek****Aug 02, 2019

    Hi seller, are these all slow cooker?

    Answer : [Re] Inquiry for the item from pek****

    Dear customer, yes they are. Thanks for asking!

  • Question : Inquiry for the item from cla****Jul 16, 2019

    Hi, May I know when the stock for model DDZ-B45B2 will arrive and does this model has
    keep warm function. Thank you.

    Answer : [Re] Inquiry for the item from cla****

    Dear customer, actually that model has stock, but the price is higher than the limit of options, you can contact us by SMS 9876-1888 to order, price is about 100SGD. Thanks!

  • Question : Inquiry for the item from dua****May 26, 2019

    Does the Joyoung Purple Sand Cooker have a timer to control how long to cook the food for?

    Answer : [Re] Inquiry for the item from dua****

    Dear customer, all slow cookers we are selling come with timer to control cooking time. Thanks!

    Question : [Re] Inquiry for the item from dua****

    May I know how long will delivery take, would need it by next week :)

    Answer : [Re] Inquiry for the item from dua****

    Dear customer, I think you can receive by end of this week. We will send out ASAP mostly tomorrow. Thanks!

    Question : [Re] Inquiry for the item from dua****

    Hi, somehow it does not come to high heat quickly? Do you know which mode would allow it to come to a boil quickly? Please advise, thank you

    Answer : [Re] Inquiry for the item from dua****

    I have waited for about 20 minutes, does not boil

    Question : [Re] Inquiry for the item from dua****

    Dear customer, can you send me a video by wsapp 9876-1888? Last time a customer met a same problem like you. And the reason is that she pressed the "appointment", and default appointment is 2 hours. Actually after you select the function, you no need to press any button but wait for 10 second for the machine to cook. Thanks!

+View all Notice, FAQ, Q&A >>
Fast Kettle/304 Stainless Steel Electric Kettle/2L Large Capacity//Power Automatically Off
Fast Kettle/304 Stainless Steel Electric Kettle/2L Large Capacity//Power Automatically Off
Item Q&A
  • Question : Inquiry for the item from S69****Aug 03, 2019

    Is Joyoung K17-S66 available at Q10?

    Answer : [Re] Inquiry for the item from S69****

    Dear customer, yes it is available. We will list soon. Thanks!

  • Question : Inquiry for the item from jes****Jun 13, 2019

    Hi

    I want to get 2L or 3L. anyone of them available?
    Are they 3 pin plug for SG use?

    Answer : [Re] Inquiry for the item from jes****

    Dear customer, yes all kettles we are selling come with SG plug with safety mark. The 3L models is coming in aobut 2-3 weeks. Thanks!

  • Question : Inquiry for the item from cat****Jun 08, 2019

  • Question : Inquiry for the item from 241****Mar 25, 2019

    Joyong 1.70L any stock? Is the top and inside of the lid cover fully stainless steel? Can self collect?

    Answer : [Re] Inquiry for the item from 241****

    Dear customer, we have Joyoung 1.7L all steel model K17-S66, which is even better as the temperature controller is built in UK. you can check details in the following link. The 17s08 will also arrive this week. https://value.sg/collections/electric-kettle/products/joyoung-k17-s66-electric-kettle-uk-thermostat-1800w-high-power-1-7l-capacity-sg-plug-sg-stock-sg-warranty

  • Question : Inquiry for the item from wee****Jan 05, 2019

+View all Notice, FAQ, Q&A >>
【HEPA FILTER】Household Vacuum Cleaner/Carpet Powerful Handheld Pusher-type Mini Machine
【HEPA FILTER】Household Vacuum Cleaner/Carpet Powerful Handheld Pusher-type Mini Machine
Item Q&A
  • Question : Inquiry for the item from son****Jul 22, 2019

    Hi Seller, saw your HEPA Filter for VC9000 already. But is different from mine. My is the black colour foam wrapped around the coil. Pls advise. Thanks

    Answer : [Re] Inquiry for the item from son****

    Dear customer, you can choose the right model, yes it comes with a foam for VC9000 filter. Thanks!

  • Question : Inquiry for the item from alh****Feb 14, 2018

    Hi. Can i request singpost normal mail for hepa dx128 filter? Too costly to pay $3.99 for a small item.

    Answer : [Re] Inquiry for the item from alh****

    Dear customer!i'm so sorry!we don't support singapore post now,thanks!

SG Plug w Safety Mark/Dehumidifier/Best Brand And Quality/0 Radiation/Air humidifier
SG Plug w Safety Mark/Dehumidifier/Best Brand And Quality/0 Radiation/Air humidifier
Item Q&A
  • Question : Inquiry for the item from Liz****Jul 21, 2019

    Is item instock?

    Answer : [Re] Inquiry for the item from Liz****

    Dear customer, yes ready stock. thanks!

  • Question : Inquiry related return and exchange from 237****Jun 29, 2019

    The SG Plug dehumidifier I bought recently from you is too small for the room. I would like to change for a bigger unit. I will pay all costs involved.

    Answer : [Re] Inquiry related return and exchange from 237****

    Dear customer, the problem is that the big one is very expensive. About S$200, and if you have already used the exising one, we can't change. If you prefer the big one under different working principle (compressor), you can contact my wsapp 9876-1888. Thanks!

  • Question : Inquiry for the item from kor****Jun 03, 2019

    Hi seller, will there be any price drop as seem long time you never have any sale And check with you when will the white colour be restock?

    Answer : [Re] Inquiry for the item from kor****

    As in the black colour be restock?

    Question : [Re] Inquiry for the item from kor****

    Dear customer, black color will be restock in about 2-3 weeks. But currently we don't have any plan for promotion. Actually the price on qoo10 is the lowest and we provide better service than most sellers. Actually recently we have some sales. Thanks!

    Answer : [Re] Inquiry for the item from kor****

    So if I buy from you again will you able to provide the pipe too , because from what I saw the ad seem include in but at the end did not received it.

    Question : [Re] Inquiry for the item from kor****

    Dear customer, currently we don't have pipes, and the manufacturer doesnot provide also. But we will prepare soon in future, please contact me in about 1 month time. You can sms or wsapp me at 9876-1888. Thanks!

  • Question : Inquiry for the item from shi****May 09, 2019

    Good day do u sell the plug only?

    Answer : [Re] Inquiry for the item from shi****

    Sorry but we don't sell the plug only. If you ordered from us, we will try to get one for you. Thanks!

  • Question : Inquiry for the item from ken****Jan 31, 2019

+View all Notice, FAQ, Q&A >>
Five Layer Shelves / Shelf / Kitchen Shelf / Shoe Rack
Five Layer Shelves / Shelf / Kitchen Shelf / Shoe Rack
Item Q&A
  • Question : Inquiry for the item from mer****Jun 30, 2019

    Is type 1 shelf able to adjust height of each layer at installation?

    Answer : [Re] Inquiry for the item from mer****

    Dear customer, yes it is. Thanks!

    Question : [Re] Inquiry for the item from mer****

    When will type 1 new stock come?

    Answer : [Re] Inquiry for the item from mer****

    Dear customer, we will check our stock and update, should have ready stock. Thanks!

  • Question : Inquiry from 260****Apr 09, 2019

    Hello... When will type 2 be available for order?

    Answer : [Re] Inquiry from 260****

    Dear customer, maybe in future yes, but currently it is out of stock. Thanks for asking.

  • Question : Inquiry related delivery from 242****Mar 27, 2019

    Hi kindly advise when my order (order no. 292821508) to be ship out. Thank you.

    Answer : [Re] Inquiry related delivery from 242****

    Dear customer, we will send out tomorrow. Thanks and sorry for the delay. Thanks!

    Question : [Re] Inquiry related delivery from 242****

    Hi but it is still “shipping request” for status as of now. Kindly advise.

    Answer : [Re] Inquiry related delivery from 242****

    We will send out tomorrow, as the past 2 days the courier has not collected all orders. So to avoid confusion, we didnot send any order today. Thanks!

  • Question : Inquiry for the item from sil****Feb 10, 2019

    Hi, when will you be restocking type 4 black? Thanks!

    Answer : [Re] Inquiry for the item from sil****

    Dear customer, the type 4 will not be available in future, since the manufacturer has stopped this model. Thanks!

  • Question : Inquiry for the item from ang****Jan 16, 2019

    Hi Seller
    May I know whether do you have Type 1 shelf in stock? Thanks

    Answer : [Re] Inquiry for the item from ang****

    Dear customer, you can consider type 1 in white, but also very limited stock only。 Thanks!

+View all Notice, FAQ, Q&A >>
[BL] 360 Degree Rotate Mop/ Automatic Spin Dry Mop / Flat Mop/Magic Mop/Cleaner/SG Warranty
[BL] 360 Degree Rotate Mop/ Automatic Spin Dry Mop / Flat Mop/Magic Mop/Cleaner/SG Warranty
Item Q&A
  • Question : Inquiry related delivery from Tin****Jun 25, 2019

    Hi can i know when will my order be ship out... No updates.. Have purchase the item since last week... Pls update.. Tq

    Answer : [Re] Inquiry related delivery from Tin****

    Dear customer, will try to send out today. If unable, will definitely send out tomorrow. Thanks!

  • Question : Inquiry for the item from mar****Apr 20, 2019

    How much water is needed?

    Answer : [Re] Inquiry for the item from mar****

    Dear customer, the mop is composed of 2 parts, need to add about 3/4 of the below one. Thanks!

  • Question : Mop headMay 04, 2018

    how many mop head is included In the original package?

    Answer : [Re] Mop head

    Dear customer!the options contain:Model : With 2 mop heads in total N Model : With 4 mop heads in total(+$3.90),so you will receive 2 mop heads if you choose Model : With 2 mop heads in total,you will receive 4 mop heads if you choose Model : With 4 mop heads in total(+$3.90)
    thanks!

TER Dehumidifier/Best Brand And Quality/0 Radiation/Humudifier/Air Humidifier/Dry clothes
TER Dehumidifier/Best Brand And Quality/0 Radiation/Humudifier/Air Humidifier/Dry clothes
Item Q&A
  • Question : Inquiry for the item from Fad****Jun 19, 2019

    Hi is this a compressor type dehumidifier?

    Answer : [Re] Inquiry for the item from Fad****

    Dear customer, yes sure, thanks!

  • Question : Inquiry for the item from sgc****May 11, 2019

  • Question : Inquiry related delivery from 240****Nov 19, 2018

  • Question : Inquiry related delivery from ric****Nov 17, 2018

    Please advise status of this order?
    My order no# is 283079265

    Answer : [Re] Inquiry related delivery from ric****



    Dear customer, we will send to u ASAP, should be next week. For compensation of the delay, your warraty will be extended by 3 months. Thanks!


    .
    (Nov 19, 2018 11:02)

  • Question : Instruction to fix water pipeOct 16, 2018

    Can you please advise how to fix the pipe for external water bowl?? Need to cut the existing structure and do we need to use total with the water tank?

    Answer : [Re] Instruction to fix water pipe

    Dear customer, please check attached photo, the pipe is used in this way. Thanks!

+View all Notice, FAQ, Q&A >>
Robot Vacuum Cleaner/Robotic Vacuum Cleaner/Irobot/Car Vacuum Cleaner/Vaccum Cleaner/Vacuum Robot
Robot Vacuum Cleaner/Robotic Vacuum Cleaner/Irobot/Car Vacuum Cleaner/Vaccum Cleaner/Vacuum Robot
Item Q&A
  • Question : Inquiry for the item from tms****Jun 13, 2019

  • Question : Model C DX1000Jun 26, 2018

    Hi Seller,

    Do you sell the spare parts for this model? My T-Head connector broke and I need a replacement part for the long handle plus the T-head.

    Answer : [Re] Model C DX1000

    Dear customer!can you provide me the picture about the broken part?thanks!

  • Question : Inquiry for the item from hon****Apr 12, 2018

  • Question : Inquiry for the item from myb****Apr 02, 2018

  • Question : Inquiry for the item from Jbe****Apr 01, 2018

    Model B - i wonder this model is same az the last one i had purchased bcos pic did not show filter washable...
    Pls clarify by return asap whether it is washable?

    Answer : [Re] Inquiry for the item from Jbe****

    Dear customer!the filter is washable,thanks!

+View all Notice, FAQ, Q&A >>
【Accessory】Household Vacuum Cleaner/Carpet Powerful Handheld Pusher-type Mini Machine
【Accessory】Household Vacuum Cleaner/Carpet Powerful Handheld Pusher-type Mini Machine
Item Q&A
  • Question : Inquiry for the item from Mar****Jun 16, 2019

    Hi Seller, I would like to order the LifePro 9 pieces of brushes. So which option should I select

    Answer : [Re] Inquiry for the item from Mar****

    Dear customer, depends on which model your vacuum is. Choose the same model in the option. Thanks!

  • Question : Does it fit?Jul 24, 2018

DEM Mini Handheld Electric Mixer Beat Eggs/ Household Blender/SG Seller/Local Shipping
DEM Mini Handheld Electric Mixer Beat Eggs/ Household Blender/SG Seller/Local Shipping
Item Q&A
  • Question : Inquiry for the item from hyp****Feb 13, 2019

    What material is it made of?

    Answer : [Re] Inquiry for the item from hyp****

    Dear customer, it is made of food-grade plastic. Thanks!

  • Question : what battery to use?Nov 08, 2018

    Is it AAA or AA battery to use? And how much time does the battery can be used?

    Answer : [Re] what battery to use?

    Dear customer, need to use 2 AAA batteries, sorry but we are not sure can use for how much time. Thanks!

[Local Fast shipping]★Non slip Smart Hanger★Clothes Organizer Holder/Dress hanger/Slim hanger
[Local Fast shipping]★Non slip Smart Hanger★Clothes Organizer Holder/Dress hanger/Slim hanger
Item Q&A
  • Question : Inquiry for the item from jen****Feb 09, 2019

  • Question : Inquiry for the item from pra****Jan 04, 2019

    Hi, may i know when will there be new stock for purple hangers ?

    Answer : [Re] Inquiry for the item from pra****

    Dear customer, deeply sorry but currently we don't have plan for purple stocks. Thanks!

DEM Egg Steamer/4 Layer/Cook and Steam/Local Warranty/SG Seller
DEM Egg Steamer/4 Layer/Cook and Steam/Local Warranty/SG Seller
Item Q&A
  • Question : Inquiry for the item from nur****Feb 01, 2019

    Hi May i know what are the 8 functions? And what are the selections available from the turning of the knob? Able to use to steam buns/pao?

    Answer : [Re] Inquiry for the item from nur****

    Dear cusotmer, you can check the 8 functions in the description. Yes use the knob to adjust, and steam buns/egg/pao is one of the main functions. Thanks!

  • Question : Inquiry for the item from anv****Jun 10, 2018

    May i know what are the measurements of this steamer?

    Answer : [Re] Inquiry for the item from anv****

    Dear customer!the size is about 215×235×346mm,thanks!

  • Question : Inquiry for the item from anv****Jun 10, 2018

    May i know what are the measurements of this steamer?

    Answer : [Re] Inquiry for the item from anv****

    Dear customer!the size is about 215×235×346mm,thanks!

  • Question : Inquiry for the item from fen****Feb 10, 2018

    Can use as rice cooker?

    Answer : [Re] Inquiry for the item from fen****

    Dear customer!it only can used for steaming food,if you want to cook rice,i suggest you buy lunch box,the website of lunch box is:
    https://www.qoo10.sg/item/LUNCH-BOX-MINI-RICE-COOKER-PRESSURE-COOKER-LUNCH-BAG-ELECTRIC/463359332
    ,thanks!

  • Question : Inquiry for the item from dor****Jan 18, 2018

+View all Notice, FAQ, Q&A >>
Rice Cooker /Mini Rice Cooker/Slow Cooker/Mini Cooker/Electric Cooker/Electric Lunch Boxes
Rice Cooker /Mini Rice Cooker/Slow Cooker/Mini Cooker/Electric Cooker/Electric Lunch Boxes
Item Q&A
  • Question : Inquiry for the item from tur****Jan 02, 2019

    Hi, for model DFH-A15D1, do we need to use the silicone vacuum seal for cooking or without is fine ? Thanks

    Answer : [Re] Inquiry for the item from tur****

    Dear customer, during cooking, PLEASE NEVER cover the lid of the container, you can cover the lid of the lunch box. Thanks!

  • Question : Inquiry for the item from iv_****Sep 08, 2018

    Would u restock?

    Answer : [Re] Inquiry for the item from iv_****

    Dear customer, about 2 weeks, we will have some bear models coming. Thanks!

    Question : [Re] Inquiry for the item from iv_****

    Thank u.

    Answer : [Re] Inquiry for the item from iv_****

    thanks for your support!

  • Question : shippingAug 01, 2018

    There is no option seld collect at store, how to go abt?

    Answer : [Re] shipping

    Dear customer!i'm so sorry!can you tell me your order no,which model do you want to change?thanks!

  • Question : shippingAug 01, 2018

    Can I go to your store purchase directly DFH02017?

    Answer : [Re] shipping

    Dear customer!i'm so sorry!can you tell me your order no,which model do you want to change?thanks!

  • Question : Self collectJul 16, 2018

    Hi can i self collect ? If yes, where to collect and how to make payment excluding shipping ?

    Answer : [Re] Self collect

    Dear customer!the self-collect address is:ARK@GAMBAS #09-29 757087,please call 88001100 before coming,if you come to our warehosue for colleting item,you don't need to pay shipping fee,thanks!

+View all Notice, FAQ, Q&A >>
Humidifier/Best Brand And Quality/0 Radiation /With The Function Of Aroma
Humidifier/Best Brand And Quality/0 Radiation /With The Function Of Aroma
Item Q&A
  • Question : Inquiry for the item from evl****May 28, 2018

    Is the plug for SG or a 2 pin plug?

    Answer : [Re] Inquiry for the item from evl****

    Dear customer!it comes with SG plug,thanks!

  • Question : RestockFeb 28, 2018

    May I know when you will restock the black version?

    Answer : [Re] Restock

    Dear customer!it will be in stock after one month,please think about other models now,thanks!

  • Question : Item stopped working in 3 months.Jan 11, 2018

    Hi, I have purchased this item in October 2017 (Order number 230832846) and it was working really well until it just stopped working as of 10 Jan 2018. Product suddenly won't turn on.

    Is there a way to request for an exchange? Please let me know what are the ways we can resolve this.. thanks

    Answer : [Re] Item stopped working in 3 months.

    Your order is out of warranty,need to pay money to repair.

    Question : [Re] Item stopped working in 3 months.

    How long is the warranty for? The purchase is only 3 months ago.

    Answer : [Re] Item stopped working in 3 months.

    Who do we contact for repair?

    Question : [Re] Item stopped working in 3 months.

    You choose the one month warranty,the attachment is our address,can go to ask repair.

  • Question : Inquiry for the item from jan****Jan 05, 2018

  • Question : Inquiry for the item from jas****Jan 05, 2018

[Xiaomi]**LOCAL SELLER** Xiaomi TV Box Mini/2015 NEW 4th Generation - 1GB RAM 4GB FLASH STORAGE
[Xiaomi]**LOCAL SELLER** Xiaomi TV Box Mini/2015 NEW 4th Generation - 1GB RAM 4GB FLASH STORAGE
Item Q&A
  • Question : Inquiry for the item from oce****Feb 21, 2018

    Hi, is it come installed with all the free movies and drama software? The user interface have English version?

    Answer : [Re] Inquiry for the item from oce****

    Dear csutomer!now all xiaomi boxes don't have english version,we install many softwares,you can use the software for watching tv,some is free,some is not fee,thanks!

  • Question : Inquiry for the item from moe****Jan 21, 2018

    I ordered the mini mibox 4th generation, may I know it will include sport apps ? I purchased in year 2015 has included that’s why I help my friend to buy. Kindly advise me on what apps will include in your package. Thanks.

    Answer : [Re] Inquiry for the item from moe****

    Please contact with 98761888 to confirm your question.

    Question : [Re] Inquiry for the item from moe****

    Sent sms to above contact but no reply . Any update for delivery?

    Answer : [Re] Inquiry for the item from moe****

    Or you can go to our warehouse directly.

    Question : [Re] Inquiry for the item from moe****

    No shop info is written, how am I going to collect? Pls advise. Thanks

    Answer : [Re] Inquiry for the item from moe****

    The attachment is our address.