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Item Question & Answer
[BREEZY]★[Medicube] Whole Series ♥ Red Line Korea No.1 Skin Care ♥ Premium Acne Solution ♥
[BREEZY]★[Medicube] Whole Series ♥ Red Line Korea No.1 Skin Care ♥ Premium Acne Solution ♥
Item Q&A
  • Question : Inquiry related return and exchange from jer****Nov 20, 2018

  • Question : Inquiry for the item from mir****Nov 08, 2018

    So far there is no update for my order ever since 3 nov and now is d 8 nov. What is d reason?

    Answer : [Re] Inquiry for the item from mir****

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Inquiry for the item from mir****

    So roughly how long will it takes to reach? Thks

    Answer : [Re] Inquiry for the item from mir****

    ello, sorry. We are currently producing this product in MediCube. I will stock this week. I will send it out immediately. sorry again. Thank you.

    Question : [Re] Inquiry for the item from mir****

    Pls do let me know once it is shipped.

    Answer : [Re] Inquiry for the item from mir****

    Thank you.

    Question : [Re] Inquiry for the item from mir****

    Will the foundation be able to be shipped out by this week?

    Answer : [Re] Inquiry for the item from mir****

    Hi. Sorry. I received an appointment for medicube in stock this week.
      Thank you.

    Question : [Re] Inquiry for the item from mir****

    Great hope my order will be send out by this wk.

  • Question : Inquiry for the item from Che****Nov 18, 2018

  • Question : Inquiry related delivery from fal****Aug 29, 2018

    Hi. I placed order on 24th Aug. There's no update on the Q express delivery. When will I receive?

    Answer : [Re] Inquiry related delivery from fal****

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Inquiry related delivery from fal****

    May I know when I can receive the item?

    Answer : [Re] Inquiry related delivery from fal****

    Good morning. We apologize for the delay in shipping. Yesterday the product was in stock yesterday. The invoice number can be confirmed this afternoon. Thank you.

  • Question : Inquiry for the item from Che****Jun 17, 2018

+View all Notice, FAQ, Q&A >>
BREEZY ★ [ETUDE HOUSE] Mineral BB Cream Line / Precious Mineral Beautifying Block Cream / Moist
BREEZY ★ [ETUDE HOUSE] Mineral BB Cream Line / Precious Mineral Beautifying Block Cream / Moist
Item Q&A
  • Question : Inquiry for the item from zal****Nov 20, 2018

  • Question : expiry dateJan 30, 2018

    Hi can I check when is the expiry for the cover and bright fit, honey beige? Thanks (:

    Answer : [Re] expiry date

    Hello, sorry. Please tell us what you want. Thank you.

    Question : [Re] expiry date

    Enquiry: expiry date
    Product of interest: cover and bright fit (honey beige)

    I'm asking for the expiry date.

    Answer : [Re] expiry date

    Hello, It is valid until April 2020. Thank you.

BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Jayang / Hambit / Heuk-un / Cheon
BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Jayang / Hambit / Heuk-un / Cheon
Item Q&A
  • Question : Inquiry related delivery from phe****Nov 12, 2018

    Hi,
    I have an order with note Delivery after 18 Nov.
    There will be no one at home to receive the item, if the item is delivered on 15-17 Nov
    This is my details
    Cart no. : 122909277 Payment Date : Nov 11, 2018
    Customer Name : hsinwei

    Please ensure no delivery is made between those 3 days, else please deliver after 18 Nov
    Thanks

    Answer : [Re] Inquiry related delivery from phe****

    Hi. We apologize for the delay in shipping. It will be sent tomorrow. . Thank you.

    Question : [Re] Inquiry related delivery from phe****

    Hi Breezy,
    Item is updated as delivered But I did not receive the item. No one is around during delivery
    Order no. :283048744
    Tracking no. : SGP139465481
    Will there be attempt for delivery again?

  • Question : Inquiry for the item from que****Nov 19, 2018

  • Question : Inquiry for the item from dan****Nov 18, 2018

    Hi wat is the difference between Jayang shampoo oily scalp ,shampoo for weak hair and spa therapy for prevent hair loss?i which is the best?

    Answer : [Re] Inquiry for the item from dan****

    Hi. Jayang shampoo oily scalp: When the scalp is intellect, shampoo for weak hair: When hair is weak, it is prevention of hair loss. What kind of product do you want? Best of all, thank you.

  • Question : Inquiry for the item from esd****Nov 15, 2018

    Hi, i want a shampoo to cleanse and unclog pores and treatment to promote hair growth. Which one shld I choose?

    Answer : [Re] Inquiry for the item from esd****

    Hi. 10) We recommend a premium prevent hair loss line. Thank you.

    Question : [Re] Inquiry for the item from esd****

    Hi, premium hair loss is which one? Jayang?

    Answer : [Re] Inquiry for the item from esd****

    Hi. Model: New 10) ryo Spa Teraphy Prevent Hair Loss
    Type: 01) Shampoo 400ml (+ $ 13.00). Thank you.

  • Question : Hair loss problemOct 11, 2018

    HI, may I know which series is the best for hair loss problem? Please advise

    Answer : [Re] Hair loss problem

    Hi. 10) We recommend a preliminary prevent hair loss line. Thank you.

    Question : [Re] Hair loss problem

    isn't the Jayang Series?

    Answer : [Re] Hair loss problem

    Hi. Model: New 10) Spa Teraphy Prevent Hair Loss
    Type: 01) Shampoo 400ml (+ $ 13.00). Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Aritaum] 2+1(+1  random) NEW Mono eyes / Amorepacific / Eye Shadow
BREEZY ★ [Aritaum] 2+1(+1 random) NEW Mono eyes / Amorepacific / Eye Shadow
Item Q&A
  • Question : EnquiryNov 04, 2018

BREEZY★ [Laneige] Perfect Renew Line / Skin / Emulsion / Essence / Eye Cream / Regenerator/ Amorepacific / Anti-Wrinkle / Skin Care / Toner / Serum / Korean Cosmetics /
BREEZY★ [Laneige] Perfect Renew Line / Skin / Emulsion / Essence / Eye Cream / Regenerator/ Amorepacific / Anti-Wrinkle / Skin Care / Toner / Serum / Korean Cosmetics /
Item Q&A
  • Question : Inquiry for the item from mag****Nov 19, 2018

    When is the manufacturing & expiry?

    Answer : [Re] Inquiry for the item from mag****

    Hi. Please tell us what you want. Thank you.

    Question : [Re] Inquiry for the item from mag****

    Perfect renew cream and stained glass stick

  • Question : Inquiry for the item from der****Aug 26, 2018

    I ordered 3 night cream but only came 1. The box is so small to contain 3 night cream and yet seller invoice on the box stated 3 night cream in it.. this is cheating??

    Answer : [Re] Inquiry for the item from der****

    Please advise.

    Question : [Re] Inquiry for the item from der****

    Please advise.

    Answer : [Re] Inquiry for the item from der****

    Good morning. Sorry. I will send it again. Thank you.

    Question : [Re] Inquiry for the item from der****

    Morning, roughly when will i received the 2 night cream? Thank you.

    Answer : [Re] Inquiry for the item from der****

    Hi, roughly when i will receive the 2 night cream?

    Question : [Re] Inquiry for the item from der****

    Hi, roughly when i will receive the 2 night cream?

    Answer : [Re] Inquiry for the item from der****

    Good morning. The invoice number is SG1358829.Thank you.

    Question : [Re] Inquiry for the item from der****

    Thank you very much.

    Answer : [Re] Inquiry for the item from der****

    Hope to receive the items by this week.

    Question : [Re] Inquiry for the item from der****

    Hi , can i have the tracking number

    Answer : [Re] Inquiry for the item from der****

    Hi, can i have the tracking number?

    Question : [Re] Inquiry for the item from der****

    Good morning. The invoice number is SG1358829.this item is recived whithin 3~5days. Thank you.

    Answer : [Re] Inquiry for the item from der****

    I have received the missing items. Thank you very much.

    Question : [Re] Inquiry for the item from der****

    Thank you.

  • Question : Inquiry for the item from fun****Mar 30, 2018

    I have received wrong items.. I ordered skin refiner and cream.. but received skin refiner and emulsion... please send the cream to me.. and tell me how to return the emulsion to you..

    Answer : [Re] Inquiry for the item from fun****

    i plan to buy regenerator... can you send the cream together??

    Question : [Re] Inquiry for the item from fun****

    i have placed an order to buy regenerator and another cream.. can you pls resend my cream to me together? so i should receive 1 regenarator and 2 cream...awaiting for your reply..

    Answer : [Re] Inquiry for the item from fun****

    i have placed an order to buy regenerator and another cream.. can you pls resend my cream to me together? so i should receive 1 regenarator and 2 cream...awaiting for your reply..

    Question : [Re] Inquiry for the item from fun****

    pls urgently reply.. i have received wrong item.
    i paid for cream but received emulsion....

    Answer : [Re] Inquiry for the item from fun****

    Hello, sorry, please send me the wrong product first. Thank you.

  • Question : Inquiry for the item from alb****Mar 02, 2018

    Re: Perfect Renew Skin Refiner

    I have received the item this morning but why is the box in blue colour, is it a new packaging? I have written to you many times today, please reply.

    Answer : [Re] Inquiry for the item from alb****

    Good morning,. The case has been changed to the product you ordered. This is the 2018 version. Thank you.

    Question : [Re] Inquiry for the item from alb****

    Noted, thank you.

    Answer : [Re] Inquiry for the item from alb****

    Thank you.

  • Question : Inquiry for the item from cof****Jan 21, 2018

    Hi,

    Do you see the prefect renew eye serum?

    Answer : [Re] Inquiry for the item from cof****

    Good morning. There is EYE CREAM. Thank you.

    Question : [Re] Inquiry for the item from cof****

    Sorry, I mean if you sell the prefect renew eye serum

    Answer : [Re] Inquiry for the item from cof****

    Good morning. There is no eye serum in the perfect renew line. Thank you.

    Question : [Re] Inquiry for the item from cof****

    Noted. Thanks

    Answer : [Re] Inquiry for the item from cof****

    Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [STYLENANDA] 3CE NATURAL FINISH LOOSE POWDER / 20g / 2colors
BREEZY ★ [STYLENANDA] 3CE NATURAL FINISH LOOSE POWDER / 20g / 2colors
Item Q&A
  • Question : Inquiry related delivery from Pin****Nov 19, 2018

    Cart no: 122967561

    The status shipping on delievery has been there for a few days. May I know when can it reach my place? I am going overseas tml morning. What if the parcel reach and I am not at home?

    Answer : [Re] Inquiry related delivery from Pin****

    Hi. Everyone is scheduled to ship again today. The invoice number will be available tomorrow afternoon. Thank you.

    Question : [Re] Inquiry related delivery from Pin****

    May I know roughly when will reach my place? What if I am not at home? What will happen to my item? i collect elsewhere?

  • Question : Inquiry for the item from van****Jul 09, 2018

    Is this authentic? As Previously i’ve purchased, and it smell quite bad. Different from what i’ve bought before.

    Answer : [Re] Inquiry for the item from van****

    Good morning. 100% authentic only sold. We buy directly from 3ce and ship it. Thank you.

    Question : [Re] Inquiry for the item from van****

    But why the powder smells really bad?

    Answer : [Re] Inquiry for the item from van****

    Good morning. Sorry. We do not know the contents. Only 100% authentic will be purchased and shipped. Thank you.

    Question : [Re] Inquiry for the item from van****

    Is not about the content just that the purchase item was different from the previous one

    Answer : [Re] Inquiry for the item from van****

    Good morning. Sorry. I buy it in the shop and send it immediately. We do not know the contents. Thank you.

    Question : [Re] Inquiry for the item from van****

    So is not authentic? Is not from korea?

    Answer : [Re] Inquiry for the item from van****

    Good morning. 100% authentic, shipped from Korea. Thank you.

  • Question : Inquiry for the item from gaz****Mar 27, 2018

    Hi,
    May i know the expiry date for this? How do u check if this are authentic?

    Answer : [Re] Inquiry for the item from gaz****

    Good morning. We sell only 100% authentic. Valid until September 20, 2020. Thank you.

  • Question : Inquiry for the item from win****Dec 08, 2017

AUTUMN New!! Tattoo tint arrval! [LANEIGE] BEST LIP COLLECTION / MATTE LI
AUTUMN New!! Tattoo tint arrval! [LANEIGE] BEST LIP COLLECTION / MATTE LI
Item Q&A
  • Question : Inquiry for the item from ang****Nov 20, 2018

  • Question : Inquiry from pre****Nov 17, 2018

    Hi,
    I ordered a New Stained Glasstick (Peach Moonstone) but you delivered me a pencil liner (see attached).

    Pls arrange for the lipstick to be sent to me.

    My order no.is 283087583

    Answer : [Re] Inquiry from pre****

    Hi,
    Pls reply to my inquiry of wrong item delivered.

    Question : [Re] Inquiry from pre****

    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 46-20 / + 82-010-2336-2532 / breezy / always, please send us a non-registered. Thank you

  • Question : Item not received!Oct 31, 2018

    Hi seller, I have order 3 lipsticks from u but only receive two lipsticks. U did not send me lip primer. Pls resend to me. If out of stock please replace with silk intense lipstick rose collection no. 214 sunrise rose to me. Thanks. My order number is 280855263, 280855264, 280855265.

    Answer : [Re] Item not received!

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Item not received!

    Hi seller, I want exchange to silk intense lipstick rose collection no . 214 sunrise rose. Thanks

    Answer : [Re] Item not received!

    Hi. Sorry. It can be exchanged for the same price. . Thank you.

    Question : [Re] Item not received!

    Pls refund now!!! Don't sell the item that u don't have! Dishonest seller!!!!

    Answer : [Re] Item not received!


    Good evening. We've refunded. Thank you.

  • Question : Inquiry from whe****Oct 27, 2018

    I have only received one Tattoo Lip Tint in Red Stiletto even though I order two. Please do send the other one. Thanks!

    Answer : [Re] Inquiry from whe****

    Hello, I would like a picture of the received product. Thank you.

  • Question : Inquiry related delivery from bab****Oct 11, 2018

    Hi, when will Order No. 278660345 be posted out? When receive in Singspore? Thanks

    Answer : [Re] Inquiry related delivery from bab****

    Hi. It will be shipped today. After sending, you can get it within 3 ~ 7 days. Thank you.

    Question : [Re] Inquiry related delivery from bab****

    Thanks

    Answer : [Re] Inquiry related delivery from bab****

    Good morning. The invoice number is SGP138282564. Thank you.

    Question : [Re] Inquiry related delivery from bab****

    Received with thanks. I liked it very much.
    I just made another order Order No. 279229052 for another colour. Hope to receive that soon too.

    Answer : [Re] Inquiry related delivery from bab****

    Hi. It is scheduled to ship today. Thank you for always using.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Elastine] Premium Silk Repair Shining Shampoo / Recovery / Scalp therapy / Shampoo / Conditioner / Hair Care / Korean Cosmetic / Korean Beauty / Made in Korea
BREEZY ★ [Elastine] Premium Silk Repair Shining Shampoo / Recovery / Scalp therapy / Shampoo / Conditioner / Hair Care / Korean Cosmetic / Korean Beauty / Made in Korea
Item Q&A
  • Question : Inquiry related delivery from aud****Nov 19, 2018

    Hello, I’ve send a message directly to you enquiring about my order as it has been 10days but it has not arrived even at the dispatch center? (Not on the way on flight to my country yet). Just wondering if there’s anything wrong? I’ve been buying from your shop regularly and it has always been very fast, just asking if my order is in process of delivery this time?

    Answer : [Re] Inquiry related delivery from aud****

    Good evening. Sorry. Seems to have been lost during shipping.This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry related delivery from aud****

    so There is no more stock of the shampoos I ordered? If there is stock may you send them again?

    Otherwise I will just get a refund! Thank you!

    Answer : [Re] Inquiry related delivery from aud****


    HELLO. SORRY. THIS item IS DISCOUNTINUED. SO YOUR ORDER IS CANCELED. THANK YOU!

    Question : [Re] Inquiry related delivery from aud****

    Okay, when will you refund the money for the order then? Thank you!

  • Question : Inquiry related cancel and refund from c.h****Nov 19, 2018

    Product is no longer available thus I would like a refund.

    Answer : [Re] Inquiry related cancel and refund from c.h****


    Good evening. We've refunded. Thank you.

  • Question : Elastine Scalp therapy conditioner user directionDec 03, 2017

    Hi

    Can the scalp therapy conditioner be use directly onto scalp or only on hair.
    Does the scalp therapy shampoo contain SLS?

    Thanks.

    Answer : [Re] Elastine Scalp therapy conditioner user direction

    Good evening. Use it on the head, not the scalp. What is sls ??. Thank you.

    Question : [Re] Elastine Scalp therapy conditioner user direction

    Sodium laureth sulfate

    Answer : [Re] Elastine Scalp therapy conditioner user direction

    Hello. The ingredients are not included. Thank you.

  • Question : YOU ARE A FRAUD SELLER WITH INTENTION TO CHEATAug 21, 2017

    First, you SHOULD NOT not send me the new product which is cheaper without informing me. This shows that you have intention to cheat.

    Since you have intention to CHEAT you go and arrange your own pick and collect back your FRAUD ITEM.

    I believe that those buyers who you intentionally send the wrong item, you DID NOT AUTO REFUND them because there is no mention of REFUND of differences when you send me the wrong item until I logged a complain.

    Answer : [Re] YOU ARE A FRAUD SELLER WITH INTENTION TO CHEAT

    ood morning. Your order has been renewed in Laneige. We are not deceiving you. And if you send me the product, I have informed you several times that it is flame. We do not have any more products you want. If you do not want to, please send it. . Thank you.

  • Question : Shampoo for bleached hairJan 16, 2016

    Hi, can you please recommend which shampoo is suitable for bleached hair and can use for dayily

    Answer : [Re] Shampoo for bleached hair

    Hello. I recommend a silk repair recovery. You can use every day. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY★Added 2018 New Cushion [LANEIGE] BB Cushion Series / New Sun  /Pore Control/Whiteni
BREEZY★Added 2018 New Cushion [LANEIGE] BB Cushion Series / New Sun /Pore Control/Whiteni
Item Q&A
  • Question : Inquiry for the item from seo****Nov 17, 2018

    Hi,

    Can I select one #21 beige and one #21 cool beige?

    Answer : [Re] Inquiry for the item from seo****

    Hi. Sorry. 21c is out of stock. . Thank you.

    Question : [Re] Inquiry for the item from seo****

    If no stock, why still allow to select?

    Answer : [Re] Inquiry for the item from seo****

    Hello. Sorry. The page will be modified soon. Thank you.

  • Question : Inquiry from Che****Nov 12, 2018

  • Question : Inquiry for the item from yki****Nov 11, 2018

    Hi. Is the product authentic?

    Answer : [Re] Inquiry for the item from yki****

    Hello, we sell only 100% authentic .. Thank you.

  • Question : Inquiry for the item from shi****Oct 18, 2018

    Hi seller,

    I was only sent the refill for the layering cushion but no case. Attached is the photo. Is it supposed to be just the refill?? Thanks.

    Answer : [Re] Inquiry for the item from shi****

    Hi. Sorry. I will ship the case. Thank you.

    Question : [Re] Inquiry for the item from shi****

    Thank you!!

    Answer : [Re] Inquiry for the item from shi****

    Good morning. The invoice number is KRSG5469802. Thank you.

    Question : [Re] Inquiry for the item from shi****

    Thank you very much

    Answer : [Re] Inquiry for the item from shi****

    Thank you.

  • Question : Inquiry related delivery from flo****Oct 10, 2018

+View all Notice, FAQ, Q&A >>
BREEZY★2018★ [Innisfree] Perfumed Hand Cream Miniature Set / Christmas Limited Edition
BREEZY★2018★ [Innisfree] Perfumed Hand Cream Miniature Set / Christmas Limited Edition
Item Q&A
  • Question : Inquiry for the item from boo****Nov 19, 2018

    Hi, do u have the innisfree Christmas diffuser set? Thank u

    Answer : [Re] Inquiry for the item from boo****

    Hi. Sorry. Not yet sold.
      Thank you.

NEW AUTUMN ARRIVED!! FREE SHIP EVENT [Laneige] NEW Silk Intense Lipstick / Amorepacific / 35colo
NEW AUTUMN ARRIVED!! FREE SHIP EVENT [Laneige] NEW Silk Intense Lipstick / Amorepacific / 35colo
Item Q&A
  • Question : Inquiry related delivery from men****Nov 15, 2018

    Hi,
    Can you provide the qexpress tracking number for my parcel? My order number is 283046090.

    Answer : [Re] Inquiry related delivery from men****

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Inquiry related delivery from men****

    Hi, can you give me an update please? It's been 1 week since order was placed, but I still have not received any tracking number for my item. Kindly reply.

    Answer : [Re] Inquiry related delivery from men****


    Good morning. The invoice number is SGP139463237. Thank you.

  • Question : Inquiry for the item from soo****Aug 21, 2018

    Pls advise expiry date or dad if manufacturing

    Answer : [Re] Inquiry for the item from soo****

    Good morning. Please let us know your desired color. Thank you.

  • Question : Inquiry for the item from shu****Dec 05, 2017

    will pink garden get restock?

    Answer : [Re] Inquiry for the item from shu****

    Good morning. Sorry, I have not received my schedule yet. Thank you.

  • Question : Inquiry from yvo****Dec 02, 2017

  • Question : Cart No. 114956201Nov 25, 2017

    Hi Seller
    I ordered Garden Pink yesterday but you cancelled due to no stock.
    But in Qoo10 webpage Garden Pink still available for ordering.
    Please update your quantity correctly so that buyer can have a clear picture of the quantity you have.

    Answer : [Re] Cart No. 114956201

    Good morning. The page has been modified. Thank you.

    Question : [Re] Cart No. 114956201

    Hi Seller
    I placed another order again today cart # 115019498 hope this time you have stock.

    Answer : [Re] Cart No. 114956201

    Good morning. Sorry. This product has been discontinued. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ No Water! We Use Rose Water 90.89% [MAMONDE] Rose Water Toner 250ml / 500ml /Bubble Foam /
BREEZY ★ No Water! We Use Rose Water 90.89% [MAMONDE] Rose Water Toner 250ml / 500ml /Bubble Foam /
Item Q&A
  • Question : Inquiry related delivery from 238****Nov 16, 2018

    Hi Seller,
    Please advise why the status for Cart no. 122966799 Order No. 283193393/4/5 is still showing "Transit to the Dispatch Center" since 12 Nov 2018?

    Answer : [Re] Inquiry related delivery from 238****

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Inquiry related delivery from 238****

    Hi Seller,
    Please send the items to me before 26 Nov 2018 as I will be going overseas. Thank you.

    Answer : [Re] Inquiry related delivery from 238****

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry related delivery from 238****

    Please refund.

    Answer : [Re] Inquiry related delivery from 238****

    Good morning. The invoice number is SGP139561950. Thank you.

  • Question : Inquiry for the item from ky-****Nov 12, 2018

    Is the toner suitable for eczema?

    Answer : [Re] Inquiry for the item from ky-****

    Hello, I have nothing to do with eczema. Thank you.

  • Question : Inquiry for the item from emi****Nov 11, 2018

  • Question : Inquiry for the item from mar****Oct 10, 2018

    Hi seller what are the expiry dates for soothing gel n flower honey toner?

    Answer : [Re] Inquiry for the item from mar****

    Hi there since March 2021. . Thank you.

  • Question : Inquiry for the item from Fir****Sep 15, 2018

+View all Notice, FAQ, Q&A >>
BREEZY ★New Essence [LANEIGE] Water Bank Line / Sleeping Mask / Firming Sleeping / Lip Sleeping Mask
BREEZY ★New Essence [LANEIGE] Water Bank Line / Sleeping Mask / Firming Sleeping / Lip Sleeping Mask
Item Q&A
  • Question : Inquiry for the item from lan****Nov 16, 2018

    Hi seller, my order came and short of a water bank eye gel, could you kindly sent out to me?

    Answer : [Re] Inquiry for the item from lan****

    Good morning. Sorry. I will send it again. Thank you.

    Question : [Re] Inquiry for the item from lan****

    Can you sent out by today?

    Answer : [Re] Inquiry for the item from lan****

    Hi. We apologize for the delay in shipping. Sent yesterday. The invoice number can be confirmed this afternoon. Thank you.

    Question : [Re] Inquiry for the item from lan****

    Ok thank you. Please sent me the invoice or tracking number once u have it.

    Answer : [Re] Inquiry for the item from lan****

    Good morning. The invoice number is SG1465911. Thank you.

  • Question : Inquiry for the item from Sar****Oct 25, 2018

    Hi. May I know the expiration date for the advanced c effector? And also why is there a difference in the prices on your listing. One of them was $27.99 per bottle and another one listed as $38.90 per bottle.

    Answer : [Re] Inquiry for the item from Sar****

    Hello, it is valid until July 21, Sorry. I did not enter the price well. Price revised. Thanks to you, I was able to stop big damage. Thank you.

  • Question : Inquiry for the item from ste****Oct 19, 2018

    Hi, when is the expiry date for the multi cleanser?

    Answer : [Re] Inquiry for the item from ste****

    Hi. Valid until November 20, 2020. . Thank you.

  • Question : Inquiry related delivery from Sar****Sep 12, 2018

    Speedy delivery indeed. However, I received the wrong item and was told to ship them back. Was supposed to receive laneige effector c but I received two bottles of shampoo! I was also told to ship them back by NON REGISTERED MAIL but due to the local post office restrictions they do not accept shipment for liquids. The shipment can never be done as all other courier services only provide REGISTERED MAIL! So if I do ship the item back, I will not be able to get my refund for the shipment feee due to it being REGISTERED! Am I supposed to pay for your carelessness?! PLS MAIL MY ORIGINAL ITEM TO ME!!!!!

    Answer : [Re] Inquiry related delivery from Sar****

    Hello, sorry. I would like to exchange for qoo10 cs center. Thank you.

  • Question : Inquiry related cancel and refund from Sar****Sep 08, 2018

    Hi. Supposed to receive laneige clear c effector but I received 2 bottles of scalp shampoo instead. Please assist! Thanks

    Answer : [Re] Inquiry related cancel and refund from Sar****

    Hello, I would like to exchange rpc for qoo10 cs center. Thank you.

+View all Notice, FAQ, Q&A >>
☆Free shipping back★Gift idea [Medi Flower] 2018 new The Secret Garden Hand Cream Set 5sets
☆Free shipping back★Gift idea [Medi Flower] 2018 new The Secret Garden Hand Cream Set 5sets
Item Q&A
  • Question : Inquiry for the item from meg****Nov 19, 2018

  • Question : Inquiry for the item from emi****Sep 01, 2018

  • Question : Inquiry related delivery from eto****Aug 23, 2018

    Hi, if I were to place an order by tmr, would i be able to receive by early next week?

    Answer : [Re] Inquiry related delivery from eto****

    Hello, I will be shipped the same day when ordering before 9 am today. However, after 9 o'clock, it will be shipped Monday. You can get it within 3 ~ 5 days after sending. Thank you.

    Question : [Re] Inquiry related delivery from eto****

    Hi, thanks. Had already placed my order. Grateful if you could ship out ASAP. It’s for teacher’s day next wk.

    Answer : [Re] Inquiry related delivery from eto****

    Good morning. We apologize for the delay in shipping. Yesterday the product was in stock yesterday. The invoice number can be confirmed this afternoon. Thank you.

  • Question : Inquiry related delivery from sin****Aug 23, 2018

  • Question : Inquiry for the item from ccm****Aug 21, 2018

    Hi, when is the expiry date for Mediflower - Secret Garden, Bliss Garden and Hand cream Special?

    Answer : [Re] Inquiry for the item from ccm****

    Hello, everyone is after December 2020. . Thank you.

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [RYO] Hair Cover Dye Series / Camellia Seed Oil Gray Hair Dye / Jayangyunmo Gray Hair Cover / Hwa Yun Sang Bubble Dye / Hwa Yun Sang Gray Cover Dye /
[BREEZY] ★ [RYO] Hair Cover Dye Series / Camellia Seed Oil Gray Hair Dye / Jayangyunmo Gray Hair Cover / Hwa Yun Sang Bubble Dye / Hwa Yun Sang Gray Cover Dye /
Item Q&A
  • Question : Inquiry for the item from jud****Nov 18, 2018

    Does Jayangyunmo dye cream contains any henna coloring?

    Answer : [Re] Inquiry for the item from jud****

    Hi. Sorry. We are seller. I do not even know the professional content. Thank you .

  • Question : Inquiry for the item from val****Nov 09, 2018

    I have received my parcel today. But the hair dye is not in the parcel. Please send to me.
    Order no. 282308623

    Answer : [Re] Inquiry for the item from val****


    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry for the item from val****

    Please refund

    Answer : [Re] Inquiry for the item from val****

    Good evening. We've refunded. Thank you.

  • Question : Inquiry for the item from cla****Oct 10, 2018

    Why is Hwa Yun Sang more expensive?

    Answer : [Re] Inquiry for the item from cla****

    Hello, the price of the product is higher. Thank you.

  • Question : ColourSep 08, 2018

    1. Does item 4 contain ammonia?

    2. How long does the color last for item 1,2, and 4

    Thank you

    Answer : [Re] Colour

    Good morning. It does not contain ammonia. This product is a dye. After dyeing, it continues. Thank you.

  • Question : Ryo Jayangyunmo and Ryo Camellia Seed Oil dye creamAug 07, 2018

    Hi, the above 2 products stated NO PPD and NO Ammonia. May I know what other chemicals are in these products? Is Pyrogallol or hydrogen peroxide etc... in these products? I can use them as long as the chemicals are not related to PPD. Appreciate your reply.

    Answer : [Re] Ryo Jayangyunmo and Ryo Camellia Seed Oil dye cream

    Good morning. The oxidizing agent contains hydrogen peroxide. Thank you.

+View all Notice, FAQ, Q&A >>
*LIMITED*LINE FRIENDS♥ [BREEZY] ★ [MISSHA]  Glow Tension Special Edition
*LIMITED*LINE FRIENDS♥ [BREEZY] ★ [MISSHA] Glow Tension Special Edition
Item Q&A
  • Question : Inquiry related delivery from Cii****Nov 16, 2018

  • Question : Inquiry for the item from ser****Nov 11, 2018

    Hi can i check if the brush set called Atis Toulouse - High Kit?

    Answer : [Re] Inquiry for the item from ser****

    Hello, yes, thank you.

BREEZY ★ 15000 SOLD OUT IN KOREA! VALUE FOR MONEY! [MIGABEE] 1+1+1Hyaluronic Acid 100% Solution 30ml
BREEZY ★ 15000 SOLD OUT IN KOREA! VALUE FOR MONEY! [MIGABEE] 1+1+1Hyaluronic Acid 100% Solution 30ml
Item Q&A
  • Question : Inquiry for the item from may****Nov 17, 2018

    Hi Seller, can it be used on eye area?

    Answer : [Re] Inquiry for the item from may****

    Hi. Avoid all possible cosmetics near the eyes. Thank you.

  • Question : Inquiry for the item from peb****Aug 01, 2018

  • Question : enquiriesJul 31, 2018

  • Question : Inquiry for the item from lil****Aug 01, 2018

    People 12 year can use

    Answer : [Re] Inquiry for the item from lil****

    Good morning. It's possible to use. Moisturizing ingredients. Thank you.

  • Question : Inquiry for the item from cry****Jul 31, 2018

    Dear Seller,
    may i know what is the expiry date pls?
    Do u mean pat it into the skin first then apply my own lotion or mix two three drops together with my lotion on my palm then apply on my face?
    if i have toner, ampoule, serum, essence, lotion, lazy cream, makeup etc etc....do i mix two three drop at every step???
    Thanks for clarifying.

    Answer : [Re] Inquiry for the item from cry****

    Good morning. Valid until June 28, 2021. For lotions, essences, creams, etc., it is recommended to use 2 ~ 3 drops before use. Thank you.

    Question : [Re] Inquiry for the item from cry****

    thanks. i already placed my order yesterday. kindly expediite my order.
    thanks.

    Answer : [Re] Inquiry for the item from cry****

    Good morning. The invoice number is SGP135705258.Thank you.

+View all Notice, FAQ, Q&A >>
BESTSELLING! ★5+5★ [Mamonde] 5+5 Flower Lab Essence Mask
BESTSELLING! ★5+5★ [Mamonde] 5+5 Flower Lab Essence Mask
Item Q&A
  • Question : Inquiry for the item from sim****Nov 17, 2018

    I ve keep repeating empteen times to seller pls state expiry date, How can consumer buy blindly be considerate would u wnt to buy with products tat din indicate expiry

    Answer : [Re] Inquiry for the item from sim****

    Hi. According to the raw materials, it is classified into manufacturing date and expiration date. Thank you.

BREEZY ★ [Sulwhasoo] Perfecting Cushion Intense Limited : Ipsa Collection 15gx2ea
BREEZY ★ [Sulwhasoo] Perfecting Cushion Intense Limited : Ipsa Collection 15gx2ea
Item Q&A
  • Question : Inquiry for the item from myu****Nov 16, 2018

    Hi

    If I purchase now, when can I receive the item?

    Answer : [Re] Inquiry for the item from myu****

    Hi. It is scheduled to be shipped Wednesday when ordering today. You can get it within 3 ~ 5 days after sending. Thank you.

  • Question : Inquiry for the item from lcy****Nov 10, 2018

    Is this price for 2 x 15g IPSA collection or one 15g + refill?

    Answer : [Re] Inquiry for the item from lcy****

    Hi. one 15g + refill. Thank you.

  • Question : Inquiry for the item from lcy****Nov 10, 2018

    Is the IPSA collection still available?

    Answer : [Re] Inquiry for the item from lcy****

    Hi. one 15g + refill. Thank you.

  • Question : Inquiry for the item from yvo****Nov 10, 2018

    Hi when is the expiry date? Is the casing the limited edition black casing?

    Answer : [Re] Inquiry for the item from yvo****

    Hi. It is presently since June 2021. Thank you.

BREEZY ★ [STYLENANDA] 3CE GLOSSING WATERFUL FOUNDATION / 40g / 2colors
BREEZY ★ [STYLENANDA] 3CE GLOSSING WATERFUL FOUNDATION / 40g / 2colors
Item Q&A
  • Question : Inquiry related delivery from pei****Nov 14, 2018

    Hi I placed order since 06/11/2018, until today 14/11/2018 (after 8 days) there’s still no shipping details but you always changed the shipping status to “shipping on delivery” so quickly after order confirmation. You have said that the shipping number should be updated today but I still see nothing. Please look into this.

    Answer : [Re] Inquiry related delivery from pei****

    Good morning. The invoice number is SGP139434261. Thank you.

    Question : [Re] Inquiry related delivery from pei****

    That invoice number is for another order (3CE concealer) that I placed on you recently. I’m here enquiring about the 3CE waterful foundation that you haven’t updated the shipping info.

    Answer : [Re] Inquiry related delivery from pei****

    There’s no shipping number for the 3CE waterful foundation. The shipping number SGP139434261 is for the 3CE concealer that I ordered recently. Please re-check

    Question : [Re] Inquiry related delivery from pei****

    Hi. We apologize for the delay in shipping. Sent yesterday. The invoice number can be confirmed this afternoon. Thank you.

    Answer : [Re] Inquiry related delivery from pei****

    Thanks. Hope you ready sent the item and could update me the shipping number today. If you checked your reviews, you would see that this is my 3rd purchase for the same product from you and I’ve been your regular customer.

    Question : [Re] Inquiry related delivery from pei****

    Good morning. The invoice number isSGP139217436 Thank you.

  • Question : Expiry dateOct 06, 2018

    HI,

    i would like to know the expiry date for this product.

    Thanks

    Answer : [Re] Expiry date

    Good morning. Valid until August 2020. Thank you.

BREEZY ★ [Laneige] Cushion Refill / Layering Cover Cushion/ BB Cushion Whitening / Pore Control
BREEZY ★ [Laneige] Cushion Refill / Layering Cover Cushion/ BB Cushion Whitening / Pore Control
Item Q&A
  • Question : Inquiry for the item from chr****Nov 16, 2018

    Hi Seller,

    Can I check with you the refill is a new version or old version? I understand that there’s a new formula that fits the new casing. I just wonder if your refill fits the new version casing?

    Thanks :)

    Answer : [Re] Inquiry for the item from chr****

    Hi. This is a refill of the product currently being sold. Thank you.

2018 Limited ★ [Sulwhasoo] Evenfair Face Makeup Line / Perfecting Cushion / Perfecting Cushion Brigh
2018 Limited ★ [Sulwhasoo] Evenfair Face Makeup Line / Perfecting Cushion / Perfecting Cushion Brigh
Item Q&A
  • Question : Inquiry for the item from san****Nov 15, 2018

    I’ve order 2018 limited cushion. But it item delivered wasn’t what I’ve expected. Shouldn’t it be the Black limited edition case?

    Answer : [Re] Inquiry for the item from san****

    Hi. The product you ordered is the same as the one we sent. Please check the detailed page. Thank you.

  • Question : Order no 280802119 and 280802120Nov 01, 2018

    Order no 280802119 and 280802120

    Order placed on 26 Oct and till now still not ship out from Korea yet.
    Can you please check & expedite ?

    Answer : [Re] Order no 280802119 and 280802120

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Order no 280802119 and 280802120

    when will you resent my parcel again ? Can you please expedite ?

    Answer : [Re] Order no 280802119 and 280802120

    Hi. I will send it again tomorrow. We apologize for the delay in shipping. Thank you.

    Question : [Re] Order no 280802119 and 280802120

    Can I know did you resend the parcel ?

    Answer : [Re] Order no 280802119 and 280802120

    Hello, sorry for the delay in shipping. Sent yesterday. The invoice number can be confirmed this afternoon. Thank you.

  • Question : Inquiry for the item from dia****Aug 05, 2018

    has the item been sent out already? its been weeks and no response from you

    Answer : [Re] Inquiry for the item from dia****

    Good evening. Sorry. Seems to have been lost during shipping.This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry for the item from dia****

    my question was.. has the item been sent? when was it?

    Answer : [Re] Inquiry for the item from dia****

    Good evening. Sorry. Seems to have been lost during shipping.This product is no longer available. Exchange or refund. Thank you.

  • Question : Inquiry for the item from sma****Jul 28, 2018

    Do you have stocks for perfection cushion ex in shade #11?

    Answer : [Re] Inquiry for the item from sma****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. . THANK YOU!

  • Question : Inquiry for the item from ngg****Jul 09, 2018

    Hi Seller,

    What’s twin cake? Is it two-cake? After using perfecting cushion then use which powder?

    Answer : [Re] Inquiry for the item from ngg****

    Hello.HTSS: //www.qoo10.sg/item/SULWHASOO-BREEZY-SULWHASOO-LUMITOUCH-MAKEUP-LINE-LUMITOUCH-FOUNDATION-LIQUID/435822964 Here 3-1, 3-2 is a twin cake. Use piowder after using cushion or foundation. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [AHC] Perfect Dual Cover Cushion Glam Pink Set / Cover Balm + Cushion
BREEZY ★ [AHC] Perfect Dual Cover Cushion Glam Pink Set / Cover Balm + Cushion
Item Q&A
  • Question : Inquiry for the item from rac****Nov 15, 2018

    Hi Seller,

    May I know why expiry date printed on cushion case is different from the expiry date printed on the box and refill? May I know what do AAT and DAT stand for?

    Answer : [Re] Inquiry for the item from rac****

    Hi. Both products are valid. Thank you.

  • Question : Inquiry for the item from urs****Nov 03, 2018

    Hi Seller, Kindly advise the expiry date of the color no.23.

    Answer : [Re] Inquiry for the item from urs****

    Hello, It is valid until January 31, 2020. . Thank you.

  • Question : Inquiry from yip****Oct 21, 2018

  • Question : Inquiry for the item from men****Oct 09, 2018

  • Question : Inquiry for the item from jas****Apr 07, 2018

    Hi can i get full ingredients list in english? :)

    Answer : [Re] Inquiry for the item from jas****

    Good morning. Sorry. I do not have any ingredients in English. Thank you.

BREEZY ★ [AHC] Ultimate Real Eyecream for Face 12mlx3 /  A.H.C-Real Eye Cream 30ml
BREEZY ★ [AHC] Ultimate Real Eyecream for Face 12mlx3 / A.H.C-Real Eye Cream 30ml
Item Q&A
  • Question : Inquiry for the item from wky****Nov 14, 2018

  • Question : Inquiry for the item from wky****Nov 14, 2018

  • Question : Inquiry for the item from Kar****Nov 10, 2018

    Product expiry date ?

    Answer : [Re] Inquiry for the item from Kar****

    Hello, It's valid until March 29, 2021. Thank you.

  • Question : NO TRACKI G INFOOct 17, 2018

    Dear Seller,

    You updated in the system that my order already sent out on 13 Oct 2018. Why no tracking info in the system till now ? Have you sent out my order ? pls update me the status asap. Tks

    Answer : [Re] NO TRACKI G INFO

    Cart no. : 122205976

    Question : [Re] NO TRACKI G INFO

    Good morning. We apologize for the delay in shipping. Yesterday the product was in stock yesterday. The invoice number can be confirmed this afternoon. Thank you.

  • Question : Inquiry for the item from ong****Aug 25, 2018

    I’ve used your eye cream but it triggered a lot of rashes which was very itchy. May I know is this suitable for sensitive skin? Thanks

    Answer : [Re] Inquiry for the item from ong****

    Good morning. Suitable for all skin types. For very sensitive skin, it is recommended to refrain from using eye creams. Thank you.

+View all Notice, FAQ, Q&A >>
[11.11 EXCLUSIVE!!]★1+1★ BEST HAND CREAM GIFT SET! / Mediflower / peripera★ Pearly Night
[11.11 EXCLUSIVE!!]★1+1★ BEST HAND CREAM GIFT SET! / Mediflower / peripera★ Pearly Night
Item Q&A
  • Question : Inquiry for the item from che****Nov 15, 2018

    Expiry date of the Peripera hand cream?

    Answer : [Re] Inquiry for the item from che****

    Hi. Manufactured on December 5, 2017.
      Thank you.

    Question : [Re] Inquiry for the item from che****

    Noted. Thanks.

    Answer : [Re] Inquiry for the item from che****

    Thank you.

[BREEZY] ★ [MISSHA]  Micellar Deep Cleansing Water 500ml
[BREEZY] ★ [MISSHA] Micellar Deep Cleansing Water 500ml
Item Q&A
  • Question : Order: 281353616Oct 31, 2018

    Hi,

    The above order was sent out to the dispatch center on 30 Oct. But as of today, the status is still on the way to dispatch center.
    However my order from other seller also sent out the same day and even at a later time than you. But this order already reached dispatch center and start delivery to destination today.

    Hence, I would like to check with you as worry the parcel went missing. Thanks

    Answer : [Re] Order: 281353616

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Order: 281353616

    Thanks. Have you resent it? Sorry for the rush as I need it for my oversea trip.

    Answer : [Re] Order: 281353616

    Hi,
    If you have not sent out the item, can you cancel my order? Thanks

    Question : [Re] Order: 281353616

    Hi. Sorry. I will be sending out tomorrow. We apologize for the delay in shipping. Thank you.

    Answer : [Re] Order: 281353616

    Hi,
    Have you sent out the item? Please let me know so that I can check the shipping status
    Thanks

    Question : [Re] Order: 281353616

    Hello, sorry. We made a mistake. Your product has been delivered to another customer by invoicing another customer. I will resend your product. Sorry for the chest. Thank you.

    Answer : [Re] Order: 281353616

    Hi, I had enough waiting. Can you please cancel my order?
    It is very tiring to keep checking and you also can't confirm when you sent out again.

    Question : [Re] Order: 281353616

    Hello, sorry. I sent it back yesterday. The invoice number can be confirmed this afternoon. You can get it within 3 ~ 5 days. sorry again. . Thank you.

    Answer : [Re] Order: 281353616

    Hi,
    Just received the cleansing water but the mascara is missing. Do you want to resent or you want to cancel it?

    Question : [Re] Order: 281353616

    Hi,

    Is there any updates on the above? If the mascara is discontinued, please just cancel and refund me. Thanks

    Answer : [Re] Order: 281353616

    please see below pic

    Question : [Re] Order: 281353616

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

[BREEZY]HERA UV Mist Cushion
[BREEZY]HERA UV Mist Cushion
Item Q&A
  • Question : Inquiry for the item from ang****Nov 14, 2018

    When is the expiry date?

    Answer : [Re] Inquiry for the item from ang****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Hera long stay cushion c21Jun 06, 2015

    hi will it be possible to purchase Hera Summer Long Stay Cushion in C21? Do you have stock? Thanks

    Answer : [Re] Hera long stay cushion c21

    Good evening. Sorry. The product is currently not available. Thank you.

  • Question : laneige and heraMay 29, 2015

    Hi Seller, which brand is better for sensitive combination skin (acne scar, redness) and wont clog pores for weather in Singapore? I usually use Sephora 8 HR Mattifying Compact Foundation #20. Which brand and tone will you recommend me? Thanks.

    Answer : [Re] laneige and hera

    Good evening. iope matt fininsh 13 recommend this. Thank you.

    Question : [Re] laneige and hera

    Hi seller, will #13 be too light for redness and scar?

    Answer : [Re] laneige and hera

    Good evening. matt coverage is recommended. I think the # 13 light skin tone We've recommend to. Or # 23 Feel free to use Thank you.

  • Question : ShadeApr 27, 2015

    Im using Laniege #21 cushion, what shade is this under Hera? Thanks!

    Answer : [Re] Shade

    Good evening. We recommend the c23 or n23. Thank you.

  • Question : N23 & C23?Aug 19, 2014

    whats the difference between N23 and C23? Which one can give more glow/shinning?

    Answer : [Re] N23 & C23?

    Hello. N is a natural skin representation, C is a better coverage. Thank you.

+View all Notice, FAQ, Q&A >>
★3+1★Gift idea [Medi Flower] (BUY3 GET1) 2018 new The Secret Garden Hand Cream Set
★3+1★Gift idea [Medi Flower] (BUY3 GET1) 2018 new The Secret Garden Hand Cream Set
Item Q&A