Q&A board

Q & A Lists
Item Question & Answer
BREEZY ★ [Ryo] Hambit Care Line / Shampoo / Conditioner / Amorepacific /
BREEZY ★ [Ryo] Hambit Care Line / Shampoo / Conditioner / Amorepacific /
Item Q&A
  • Question : wrong productSep 19, 2018

    Hi,

    your product indicated 500ml/bottle but I have received only 400ml/bottle

    Answer : [Re] wrong product

    Please check again

    Question : [Re] wrong product

    400ml for this price is too expensive. I bought last week 400ml was only SGD10.99 per one

    Answer : [Re] wrong product

    Good morning. Sorry. The capacity was incorrectly marked. Previously, 500ml was in stock, but now it has been unified to 400ml. We apologize for the inability to edit the page in advance. Can I refund about $ 8.98 * 2 = 7.96 as much as the equivalent of 100ml ??. Thank you.

    Question : [Re] wrong product

    Hi,

    I bought 3 of them not 2. Can you send me another bottle instead of refund?

    Answer : [Re] wrong product

    if refund need to be 8.98*3= SGD26.94

    Question : [Re] wrong product

    Hi,

    What is your solution? I am waiting for your reply

    Answer : [Re] wrong product

    Please reply as soon as possible because I will raise the complain to Qoo10 today

BREEZY ★ [Aritaum] Hair Styling Straight Cream 100ml + 100ml / Amorepacific
BREEZY ★ [Aritaum] Hair Styling Straight Cream 100ml + 100ml / Amorepacific
Item Q&A
  • Question : Inquiry for the item from bee****Sep 23, 2018

  • Question : Inquiry for the item from ush****May 20, 2018

    hi seller which one is the hair straightner and which one is the second agent.

    Answer : [Re] Inquiry for the item from ush****

    Good morning. A white bottle (made of 1), a brown cap (made of 2). 1 is used first, and the second agent is used as a neutralizing agent.

[BREEZY]★ [ARITAUM] IDOL Eye Make Up Collection / Waterproof Pencil / Liquid Liner / Pen Liner / Brush Liner / Mascara Longlash / Mascara VolumeCurl / Mascara Curl Up /
[BREEZY]★ [ARITAUM] IDOL Eye Make Up Collection / Waterproof Pencil / Liquid Liner / Pen Liner / Brush Liner / Mascara Longlash / Mascara VolumeCurl / Mascara Curl Up /
Item Q&A
  • Question : Inquiry related cancel and refund from acu****Sep 22, 2018

  • Question : Inquiry related cancel and refund from acu****Sep 22, 2018

  • Question : YOU ARE A DISHONEST SELLER WITH INTENTION TO CHEATAug 22, 2017

    First, you SHOULD NOT not send me the new product which is cheaper without informing me. This shows that you have intention to cheat.

    Since you have intention to cheat, YOU HAVE TO ARRANGE YOUR OWN QEXPRESS to come to my house and collect back your FRAUD ITEM.

    I believe that those buyers who you intentionally send the wrong item, you DID NOT AUTO REFUND them because there was no mention of REFUND of differences when you send me the wrong item until I logged a complain.

    Answer : [Re] YOU ARE A DISHONEST SELLER WITH INTENTION TO CHEAT

    Good morning. You have no intention of deceiving. You have sent a renewed and renewed product. Please send the product. Thank you.

  • Question : Inquiry for the item from mic****Jun 29, 2017

    Hi seller, is the price of $6.90 for one or two liquid eyeliner?
    Thanks!

    Answer : [Re] Inquiry for the item from mic****

    Good morning. The price is 1ea. Thank you.

  • Question : idol curl up mascaraJul 30, 2016

    Hi, for the idol curl up mascara can we choose the colour #02 deep brown for it?

    Answer : [Re] idol curl up mascara

    Good morning. Sorry. Black mascara can only thank you.

BREEZY ★ [Aritaum] Hair Styling Line / Straight Cream / Hair Aqua Essence / Amorepacific / Hair Care / Hair Straightener / Hair Styler /  Korean Cosmetics / Korean Beauty / Made in Korea
BREEZY ★ [Aritaum] Hair Styling Line / Straight Cream / Hair Aqua Essence / Amorepacific / Hair Care / Hair Straightener / Hair Styler / Korean Cosmetics / Korean Beauty / Made in Korea
Item Q&A
  • Question : irroning the hairSep 22, 2018

  • Question : Bleach hairAug 23, 2016

    Hi, my hair bleached before. Can use? Will the cream spoil my hair and make it v dry? I am referring to the straight hair cream. Can last how long?

    Answer : [Re] Bleach hair

    Good morning. It is often not good in the head. Straight Cream lasts two months. There are some individual differences. Thank you.

  • Question : Wrong item sent for order 155159167Oct 26, 2015

    Wrong item sent for order 155159167. I ordered this straight cream but u sent the somang yellow bottle neutraliser type. I do not want the liquid type, that's why i ordered this cream. Please resend the correct item and advise how i can send the wrong item to you, through qoo??

    Answer : [Re] Wrong item sent for order 155159167

    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. Thank you.

    Question : [Re] Wrong item sent for order 155159167

    Hi, i want to confirm:
    1) you want me to return the wrong item? If yes, please give shipping address.
    2) you want me to take picture of shipping charges, correct Or to send together with the wrong item?
    3) you will send me the correct hair straight cream that i ordered or not?
    4) is it that you refund shipping cost and send the correct cream?

    Answer : [Re] Wrong item sent for order 155159167

    Good evening. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 497-1 / + 82-010-2336-2532 / breezy / shipping receipt of payment Ask for a picture. After checking, writes refund shipping costs and will do resend. only non-registered it will be refunded. Thank you.

    Question : [Re] Wrong item sent for order 155159167

    1) Post office staff told me that my parcel contains hair cream and liquid will most likely be rejected and
    returned.
    2) If the parcel is rejected during processing before shipping to Korea, will you refund ship cost and resend the correct cream to me?
    3) I was told that non-registered mail cost $9.20. I saw that somang hair straight cream selling at $9.90 only (in
    Cara shop in qoo). So this cream/liquid are about same price as the shipping cost, do you still want me to return
    wrong cream to you??

    Please reply asap. I need my hairs to be straightened by early nov.

    Answer : [Re] Wrong item sent for order 155159167

    Good evening.1. Please exhaustive configuration items shipping in powder Please sent to .2.non residtered. only non-registered it will be refunded. 3. Ask for a receipt of payment for transportation charges to the picture. Thank you.

    Question : [Re] Wrong item sent for order 155159167

    Hi, I sent the wrong hair straight cream to you already. Please see picture attached.
    1) Please refund ship fee $9.20.
    2) please send the Aritaum hair st cream asap. I need them asap.
    3) It's by non-registered air-mail (yr request) so you be on the lookout for the parcel ard 4-6 days.

    Answer : [Re] Wrong item sent for order 155159167

    Hello, the product will be shipped immediately, but you've used registered. We've known that we only non-registered refunded to you. Thank you.

    Question : [Re] Wrong item sent for order 155159167

    Hello, $9.20 is the NON-REGISTERED air mail fee to Korea.
    Earlier I told you it's expensive compared to the product price but you again asked me to send yesterday. So I sent it out today. If you don't refund me the shipping fee, it's like I m paying double for the cream which is so expensive.
    Please note that It's seller who sent the wrong product to me. I am angry, very angry.. spent so much of my time
    because of a mistake made by you.

    Answer : [Re] Wrong item sent for order 155159167

    Good morning. I have sent you registered. are registered seal stamped with the blue. Thank you.

BREEZY ★[Daeng Gi Meo Ri] Vitailzing Hair Essence /
BREEZY ★[Daeng Gi Meo Ri] Vitailzing Hair Essence /
Item Q&A
  • Question : enquiry on product.Sep 22, 2018

  • Question : Hair PackSep 19, 2015

    Hello, may I check what's the hair pack for?

    Is it used to apply on hair? Or is it for both scalp and hair?

    Answer : [Re] Hair Pack

    Good morning. This product is the essence. Use the hair. Thank you.

30EA SET! [DERMAL Cosmetic] Dermal Collagen Essential Mask 30EA / 38 kinds / Skin
30EA SET! [DERMAL Cosmetic] Dermal Collagen Essential Mask 30EA / 38 kinds / Skin
Item Q&A
  • Question : Inquiry for the item from nan****Sep 18, 2018

    Dear Seller,
    I don't like hot feeling when put on the mask. ( eg: pomegranate is hot and tea tree is cool)
    Could you kindly refer about 6 kinds of the cooling mask when applie on face. Thank you so much.
    PS: if I choose Jeju aloe, Jeju green tea and cucumber collagen mask, would they feel cooling on face.

    Answer : [Re] Inquiry for the item from nan****

    Good morning. Keep the mask in the refrigerator and remove it before use. Thank you.

    Question : [Re] Inquiry for the item from nan****

    thank you.

    Answer : [Re] Inquiry for the item from nan****

    Dear seller,
    What i mean is, some mask have hot sensation ( like contain cmaphor) some are very cooling no matter whether you putbit in the fridge or not.
    Thank you.
    Nang

  • Question : Inquiry for the item from foo****Aug 20, 2018

    Order no. 269895120
    Hi,
    You have missed out my order on 20pcs of Jeju Volcanic masks and Jeju Green tea masks. Pls reply as soon as possible.

    Answer : [Re] Inquiry for the item from foo****


    Good morning. Sorry. I will send it again. Thank you.

  • Question : Inquiry for the item from v_t****Jul 24, 2018

  • Question : Mask expiring dateAug 15, 2018

  • Question : Inquiry for the item from eve****Aug 12, 2018

    Hi, may I know which type mask is transparent / see thru?

    Answer : [Re] Inquiry for the item from eve****

    Good morning. It is not a transparent sheet. Thank you.

+View all Notice, FAQ, Q&A >>
AUTUMN New!! Tattoo tint arrval! [LANEIGE] BEST LIP COLLECTION / MATTE LIP BAR/LIPSTICK/TINT
AUTUMN New!! Tattoo tint arrval! [LANEIGE] BEST LIP COLLECTION / MATTE LIP BAR/LIPSTICK/TINT
Item Q&A
  • Question : Inquiry related delivery from kgy****Sep 22, 2018

  • Question : Inquiry related delivery from Yon****Sep 15, 2018

  • Question : Authentic?Sep 02, 2018

    Hi, are the products all authentic Laniege?

    Answer : [Re] Authentic?

    Good morning. We sell only 100% authentic. . Thank you

  • Question : Inquiry for the item from vlw****Sep 01, 2018

  • Question : Inquiry for the item from jas****Mar 05, 2018

    Hi, I ordered the special set with shade No. 4 fitting rose for the lipstick. However, I received No. 2 Red Cashmere instead.

    Answer : [Re] Inquiry for the item from jas****

    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 46-20 / + 82-010-2336-2532 / breezy / always, please send us a non-registered. Thank you

+View all Notice, FAQ, Q&A >>
FREE SHIPPING [innerB] Aqua Bank/ Aqua rich / KOREA NO1 COLLAGEN ITEMS/U.P $67
FREE SHIPPING [innerB] Aqua Bank/ Aqua rich / KOREA NO1 COLLAGEN ITEMS/U.P $67
Item Q&A
  • Question : STOLEN CONTENTSep 22, 2018

  • Question : Inquiry for the item from jo_****Sep 20, 2018

    Hi seller, pls check your inquiry box as i was enquiring on my order paid for 2 quantity of aqua rich but only received 1.. i have yet to receive your reply!!

    Answer : [Re] Inquiry for the item from jo_****

    Good morning. Sorry. I will send it again. Thank you.

  • Question : Inquiry for the item from 01a****May 23, 2018

    Will you still be selling the aqua stick? It seems to be in stock now under another listing.

    Answer : [Re] Inquiry for the item from 01a****


    HELLO. SORRY. THIS item IS DISCOUNTINUED. . THANK YOU!

  • Question : YOU ARE A DISHONEST SELLER WITH INTENTION TO CHEATAug 19, 2017

    First, you SHOULD NOT not send me the new product which is cheaper without informing me. This shows that you have intention to cheat.

    Since you have intention to CHEAT you go and arrange your own pick and collect back your FRAUD ITEM.

    I believe that those buyers who you intentionally send the wrong item, you DID NOT AUTO REFUND them because there is no mention of REFUND of differences when you send me the wrong item until I logged a complain.

    Answer : [Re] YOU ARE A DISHONEST SELLER WITH INTENTION TO CHEAT

    ood morning. Your order has been renewed in Laneige. We are not deceiving you. And if you send me the product, I have informed you several times that it is flame. We do not have any more products you want. If you do not want to, please send it. . Thank you.

  • Question : 218910678Jun 28, 2017

    Hi

    I am unable to send back by unregistered mail. You sent out the wrong item without checking. Please either arrange for someone from Qexpress to pick up from my place, or refund me the difference in cost. Appreciate that you do not make your customer bear the shipping cost due to your own mistake.

    Answer : [Re] 218910678

    Good morning. Sorry. In the Exchange - Request state, the refund will not be processed by the qoo10 system. After cancellation, please let me know and I will refund the amount of money immediately. Thank you.

    Question : [Re] 218910678

    Can u please arrange for Q express to pick up the items from my delivery address? If I cancel, I can't get a refund!

    Answer : [Re] 218910678

    Hello, sorry. I have asked for a refund of your refund as requested by the cs Center. Thank you.

    Question : [Re] 218910678

    Hi my item cost $7.50 more per bottle. I bought two. The refund should be 15 dollars. Why am I only refunded for one bottle??

    Answer : [Re] 218910678

    Sorry. I would like to take a picture of the product you received before proceeding with further refunds. I will refund the money immediately after confirmation. Thank you.

    Question : [Re] 218910678

    Hi I ordered two bottles of Aqua rich. The refund should be 15 dollars.

    Answer : [Re] 218910678

    Hello, I've requested an additional refund. Thank you.

    Question : [Re] 218910678

    Hi, may I know when will I be receiving the additional refund?

    Answer : [Re] 218910678

    Good morning. Additional refunds were approved yesterday. You can get a refund within 3 days. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Jayang / Hambit / Heuk-un / Cheon
BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Jayang / Hambit / Heuk-un / Cheon
Item Q&A
  • Question : Inquiry for the item from ymh****Sep 21, 2018

  • Question : Inquiry for the item from van****Sep 20, 2018

  • Question : Inquiry for the item from kai****Sep 17, 2018

  • Question : Inquiry for the item from gui****Sep 15, 2018

    Hi seller, I've thinning hair, oily scalp and hair is abit dry (bleached and dyed before). Hair is also lifeless and easily tangled. What products are recommended?

    Answer : [Re] Inquiry for the item from gui****

    Good morning. We recommend the relaxing line. Thank you.

  • Question : Inquiry for the item from san****Aug 23, 2018

    Hi Seller,

    Enquiring the following;

    -hair-loss
    -oily scalp
    -thickening hair

    Which shampoo/treatment/tonic can be used for the above condition.

    Thanks.

    Answer : [Re] Inquiry for the item from san****

    Hello, I would recommend ryo premium hair loss line. Thank you.

    Question : [Re] Inquiry for the item from san****

    Hi,

    Thank-you for the quick response which one do I select under the order coz i dont see the ryo premium hair loss.

    And how long does it take to ship upon order?

    Thanks.

    Answer : [Re] Inquiry for the item from san****

    Good Morning: New 10) Spa Teraphy Prevent Hair Loss
    Type: 01) Shampoo 400ml (+ $ 13.00) Ships same day when you order before 9:00 am. It can be received within 3 ~ 5 days after shipment. Thank you.

    Question : [Re] Inquiry for the item from san****

    Hi Seller,

    Which hair tonic for hair loss
    Which option to select?

    Any hair mask treatment for dry frizzy hair to make it smooth and silky?
    Which option to select?

    Thank-you.

    Answer : [Re] Inquiry for the item from san****

    Good morning. Model: New 10) Spa Teraphy Prevent Hair Loss
    Type: 02) Treatment 200ml (+ $ 11.00) / New 10) Spa Teraphy Prevent Hair Loss
    Type: 03) Essence 75ml (+ $ 13.00) is. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Laneige] Cushion Refill / Layering Cover Cushion/ BB Cushion Whitening / Pore Control
BREEZY ★ [Laneige] Cushion Refill / Layering Cover Cushion/ BB Cushion Whitening / Pore Control
Item Q&A
  • Question : Inquiry for the item from meo****Sep 19, 2018

    Can i check for the refill, it will come with a set (puff and the refill). Can i check when is the exipry ?

    Answer : [Re] Inquiry for the item from meo****

    Good morning. Please tell us what you want. Thank you.

    Question : [Re] Inquiry for the item from meo****

    Anti ageing series bb

BREEZY ★ [RYO] Hit Item Collection / Jayang / Hambit / Heuk-un / Cheong-ah / Spa Teraphy / Premium /
BREEZY ★ [RYO] Hit Item Collection / Jayang / Hambit / Heuk-un / Cheong-ah / Spa Teraphy / Premium /
Item Q&A
  • Question : Inquiry for the item from won****Sep 20, 2018

    Is the jayang shampoo with Ginex?

    Answer : [Re] Inquiry for the item from won****

    Good morning. It is a korea herbal product. Thank you.

  • Question : Inquiry for the item from won****Sep 20, 2018

    Is jayang shampoo the newer generation with ginex

    Answer : [Re] Inquiry for the item from won****

    Hello .choice 1: New) Upgrade Jayang
    choice 2: 01) Jayang Shampoo (for oily scalp) 400ml (+ $ 11.00). . Thank you.

  • Question : Inquiry for the item from jia****Sep 08, 2018

  • Question : EnquirySep 02, 2018

  • Question : Inquiry for the item from kok****Aug 21, 2018

+View all Notice, FAQ, Q&A >>
BREEZY ★ [sOmang] Organic Multi Therapy Treatment 160ml / Award Winner One Bottle Sold Every One Min
BREEZY ★ [sOmang] Organic Multi Therapy Treatment 160ml / Award Winner One Bottle Sold Every One Min
Item Q&A
  • Question : Somang CosmeticsSep 20, 2018

    Hi, you carry many Somang Cosmetics products in your shop. I'm a regular user of Odanta Hair Color Cream produced by Somang. However, I've checked and found you do not sell this item unfortunately. I would recommend you try to carry this item in your line as it's a very good product that DO NOT have ammonia, PPD, nor Hydrogen peroxide. Many people are having problems dying their hair that contains these chemicals. I for one cannot as it cause face to flare up with rashes and swell. If you do carry this in SG, then I need not order from Korea since being a regular user for many months.

    Answer : [Re] Somang Cosmetics

    Good morning. Sorry. I will review the product. Thank you.

  • Question : Inquiry from mai****Apr 29, 2018

    Hi, do you sell the shampoo and conditioner of this line too?

    Answer : [Re] Inquiry from mai****

    Good morning. This line of shampoo and conditioner is not sold. Thank you.

  • Question : Somang ShampooApr 09, 2018

  • Question : itemMar 07, 2018

    hi seller , I make purchase will I still get the free small bottle?
    thanks

    Answer : [Re] item

    Good morning. Sorry . Only products are shipped. Thank you.

  • Question : Inquiry for the item from pam****Oct 28, 2017

    Hi, do you have the product ingredient list?

    Answer : [Re] Inquiry for the item from pam****

    Good morning. Sorry. I do not have any ingredients in English. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [ETUDE HOUSE] Moistfull Collagen Firming Eye Cream 25ml /
BREEZY ★ [ETUDE HOUSE] Moistfull Collagen Firming Eye Cream 25ml /
Item Q&A
BREEZY ★ [STYLENANDA] 3CE FULL COVER CONCEALER / 5ml / 2colors
BREEZY ★ [STYLENANDA] 3CE FULL COVER CONCEALER / 5ml / 2colors
Item Q&A
  • Question : ShippingSep 19, 2018

Breezy ★ 2014 F/W Trend Color [CLIO] Gelpresso Waterproof Pastel Upper Liner / Okid Mini 5 Kit / Brown Color 5 Kit / Gelpresso Waterproof Pencil Gel Liner /
Breezy ★ 2014 F/W Trend Color [CLIO] Gelpresso Waterproof Pastel Upper Liner / Okid Mini 5 Kit / Brown Color 5 Kit / Gelpresso Waterproof Pencil Gel Liner /
Item Q&A
  • Question : Inquiry for the item from Dap****Sep 19, 2018

    Hi! Is the gelpresso in dark choco the new or old version?

    Answer : [Re] Inquiry for the item from Dap****

    Good morning. The old version has been discontinued. In the new version, it is # 10. . Thank you.

  • Question : Inquiry for the item from flu****Mar 27, 2018

    Hi, can i check if this gelspresso is the new or old version? I am looking fir the old version pencil gelspresso liner - dark choco.

    Answer : [Re] Inquiry for the item from flu****

    Hello, sorry. In case of old version, 4,7 is discontinued. Thank you.

  • Question : Inquiry for the item from wif****Jan 14, 2018

    Hi will you be restocking 'dark choco' soon? Thank you.

    Answer : [Re] Inquiry for the item from wif****

    HELLO.SORRY. THIS COLOR IS DISCOUNTINUED. SO YOUR ORDER IS CANCELED. THANK YOU!

  • Question : Inquiry related delivery from jen****Nov 17, 2017

  • Question : Missing eyelinerJul 15, 2017

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Aritaum] All Day Lasting Primer 35ml
BREEZY ★ [Aritaum] All Day Lasting Primer 35ml
Item Q&A
  • Question : Inquiry for the item from Wcy****Sep 19, 2018

    Hi,
    Is this primer suitable for acne prone skin?
    Those easily clog pores type of skin...
    Pls advise, thanks

    Answer : [Re] Inquiry for the item from Wcy****

    Good morning. Suitable for all skin types. It does not completely cover the pores. Thank you.

  • Question : What are the ingredients of this primer?Aug 01, 2015

    hi

    can you share the ingredient list pls?
    does it contain paraben and other preservatives?
    is it a all natural ingredients and no-harmful-chemicals product?
    thanks

    Answer : [Re] What are the ingredients of this primer?

    Hello. Sorry. No malleable minutes in English. Thank you.

BREEZY ★ [Innisfree] Mineral Blusher 5g
BREEZY ★ [Innisfree] Mineral Blusher 5g
Item Q&A
  • Question : Inquiry for the item from val****Sep 19, 2018

    Hi. What is the expiry date of #5 cherry blossom? Thanks

    Answer : [Re] Inquiry for the item from val****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

BREEZY ★ [Daeng Gi Meo Ri] Scalp Pack 145ml / Shampoo 145ml300ml400ml500ml / Treatment / Hair essenc
BREEZY ★ [Daeng Gi Meo Ri] Scalp Pack 145ml / Shampoo 145ml300ml400ml500ml / Treatment / Hair essenc
Item Q&A
  • Question : EnquirySep 18, 2018

    Hi,

    I want to buy one of each item but I am confused at the selection. They are all listed as shampoo and treatment only? Please advise, thanks.

    Answer : [Re] Enquiry

    Good morning. You can choose shampoo, ttreatment, essence hair pack, scalp pack. Thank you.

  • Question : Inquiry for the item from von****Jul 14, 2018

    Hi may i know the expiry date for the shampoo?

    Answer : [Re] Inquiry for the item from von****

    Hello, Please let me know your desired capacity. All shampoos are from October 2020 onwards. .Thank you.

  • Question : Inquiry for the item from fon****Jun 22, 2018

    Received products expired in May!!

    Answer : [Re] Inquiry for the item from fon****

    Hello, sorry. Please confirm the date of manufacture of the product. . Thank you.

    Question : [Re] Inquiry for the item from fon****

    As shown in the photo, It is stated 20180530. This is the expiry date. My old bottle stated 2020...
    Kindly advise. Thanks!

    Answer : [Re] Inquiry for the item from fon****

    Good morning. Sorry. I will send it again. Thank you.

    Question : [Re] Inquiry for the item from fon****

    Thank you! Kindly provide shipment tracking.

    Answer : [Re] Inquiry for the item from fon****

    Thank you! Kindly provide shipment tracking.

    Question : [Re] Inquiry for the item from fon****

    Hello, sorry. I checked the order form and it is 2bottles. Please make sure that all 2 bottles have the same manufacturing date. Thank you.

    Answer : [Re] Inquiry for the item from fon****

    Kindly see the photos for all 4 bottles. Thanks!

    Question : [Re] Inquiry for the item from fon****

    Good morning. There is no problem with 70ml, we will send only 400ml 2bottles. Thank you. Thank you.

    Answer : [Re] Inquiry for the item from fon****

    Hi. May I know the update for the resend?

    Question : [Re] Inquiry for the item from fon****

    Good morning. The invoice number is SG1297412.Thank you.

  • Question : enquiryJun 27, 2018

  • Question : Inquiry for the item from su_****Jun 13, 2018

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [Mamonde] Calendula Essence Sun Milk SPF50+ PA+++ 35ml /
[BREEZY] ★ [Mamonde] Calendula Essence Sun Milk SPF50+ PA+++ 35ml /
Item Q&A
  • Question : Inquiry for the item from Vbu****Sep 18, 2018

    Hi..is the finishing matte? Thanks😊

    Answer : [Re] Inquiry for the item from Vbu****


    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

[BREEZY] ★ [MISSHA] Safe Block Airy Sun Water 100ml
[BREEZY] ★ [MISSHA] Safe Block Airy Sun Water 100ml
Item Q&A
  • Question : Inquiry for the item from Vbu****Sep 18, 2018

    Hi..is the finishing matte after applying? Suitable for sensitive & combination skin?

    Answer : [Re] Inquiry for the item from Vbu****

    Good morning. Suitable for all skin types. It does not matte in the moisture type. Thank you.

BREEZY★1+1★NEW!  [MAMONDE] Creamy Tint Color Balm Intense / Light / Squeeze Lip
BREEZY★1+1★NEW! [MAMONDE] Creamy Tint Color Balm Intense / Light / Squeeze Lip
Item Q&A
  • Question : Inquiry for the item from mai****Sep 17, 2018

    Do you still have intense #23 Brick rose?

    Answer : [Re] Inquiry for the item from mai****

    Good morning . In stock. Thank you.

  • Question : Inquiry for the item from beg****Aug 22, 2018

    What is the manufacturig date of the product?

    Answer : [Re] Inquiry for the item from beg****

    Hello, please let me know your desired color. Thank you.

  • Question : IngredientsAug 10, 2018

    Hi, would like to know what are the ingredients?

    Answer : [Re] Ingredients

    Good morning. Sorry. I do not have any ingredients in English. Thank you.

    Question : [Re] Ingredients

    What language would that be?

    Answer : [Re] Ingredients

    Good evening. I do not have all the ingredients in English. Thank you.

  • Question : Inquiry for the item from eme****Jul 01, 2018

    Hi I want to know when will creamy tint color balm intense no.23 brick rose restock again? It's been a long time that is out of stock. I'm waiting for it. Please restock again.

    Answer : [Re] Inquiry for the item from eme****

    Hello, I will add this option after checking in this afternoon. Thank you.

  • Question : Inquiry for the item from Kiw****Jun 14, 2018

    Which range is the most moisturizing for 80 years old? Which color best ?

    Answer : [Re] Inquiry for the item from Kiw****

    Good morning. Sorry. In the case of lipstick, it is difficult to recommend it as a matter of personal preference. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ No Water! We Use Rose Water 90.89% [MAMONDE] Rose Water Toner 250ml / 500ml /Bubble Foam /
BREEZY ★ No Water! We Use Rose Water 90.89% [MAMONDE] Rose Water Toner 250ml / 500ml /Bubble Foam /
Item Q&A
  • Question : Inquiry for the item from Fir****Sep 15, 2018

  • Question : Inquiry for the item from jan****Sep 07, 2018

    Can u recommend for sensitive n dry skin, which toner is suitable?

    Answer : [Re] Inquiry for the item from jan****

    Good morning. Suitable for all skin types. Thank you.

  • Question : Inquiry for the item from rac****Jul 09, 2018

    Hi seller

    I received my rose water toner 250 ml. But the packaging is different from the one I bough before and also different from your website page picture . May I know why is it so?

    Answer : [Re] Inquiry for the item from rac****

    Good morning. Sorry, the container has been renewed. I will edit the page image soon. Thank you.

    Question : [Re] Inquiry for the item from rac****

    Thank you and noted :) this is the new packaging for rose water toner right?

    Answer : [Re] Inquiry for the item from rac****

    Good morning. Yes, that's right. Renewed design. Thank you.

  • Question : Inquiry for the item from ste****Jun 23, 2018

    Hi,
    When will new stock of cushion cream and cleansing foam come in? Can notify me when there is stock? Thanks.

    Answer : [Re] Inquiry for the item from ste****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. . THANK YOU!

  • Question : Inquiry for the item from pho****Mar 16, 2018

    May I know how to use petal oil to form?

    Do I still need to use cleanser after this product?

    Answer : [Re] Inquiry for the item from pho****

    Good morning. This product can be used as cleansing foam. Thank you.

    Question : [Re] Inquiry for the item from pho****

    Should I use make up remover before petal oil to form?

    Answer : [Re] Inquiry for the item from pho****

    Good morning. After using remover, use petal oil to form. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Laneige] NEW [Anti-aging] BB Cushion SPF50+ PA+++
BREEZY ★ [Laneige] NEW [Anti-aging] BB Cushion SPF50+ PA+++
Item Q&A
  • Question : Inquiry for the item from dod****Sep 15, 2018

  • Question : Inquiry for the item from bag****Jul 01, 2017

  • Question : ColoursSep 17, 2015

    Hi,

    Please post a colour chart of the colours what is the difference between TRUE BIEGE and NATURAL BIEGE? How do I chose the colour for my skin tone?

    Answer : [Re] Colours

    Good morning. that was most true beige bright. bb cushion and color is the same. Thank you.

  • Question : just buy the refill?May 09, 2015

    how can i buy just the refill + extra puff?

    Answer : [Re] just buy the refill?

    Good evening. Sorry. This product is not sold separately to refill. Thank you.

  • Question : item not deliveredJan 15, 2015

    I have not recieve my item
    please check
    thank you

    Answer : [Re] item not delivered

    Good evening. Arrived at the post office jan 7th. Usually ships arriving after the post office, it takes about 2 weeks. Thank you (business days).

+View all Notice, FAQ, Q&A >>
BREEZY★[LANEIGE] NEW ★ Tin Tint Balm
BREEZY★[LANEIGE] NEW ★ Tin Tint Balm
Item Q&A
  • Question : Inquiry related delivery from ark****Sep 14, 2018

    My cart number is 121328274. Items status was changed to “shipping on delivery” 6 days ago. Until now, there is still no update on the shipping status (no tracking number) Qxpress delivery does not usually take so long to update. This is not the first time this has happened when I buy ur products. Have my items been shipped out yet?

    Answer : [Re] Inquiry related delivery from ark****

    Hi, pls reply. Previously u said maybe the items r missing n u will send out again. Have u sent them out yet?

    Question : [Re] Inquiry related delivery from ark****

    Good morning. We apologize for the delay in shipping. Yesterday the product was in stock yesterday. The invoice number can be confirmed this afternoon. Thank you.

※15th SPECIAL $26.9★ [Laneige] Water Bank Moisture Essence 70ml + Water Bank Moisture Mist 70ml
※15th SPECIAL $26.9★ [Laneige] Water Bank Moisture Essence 70ml + Water Bank Moisture Mist 70ml
Item Q&A
  • Question : Inquiry for the item from Kel****Sep 15, 2018

    Hi what’s the expiry for both

    Answer : [Re] Inquiry for the item from Kel****

    Hello, This product was released in 2018. It is after February 2021. . Thank you.

[BREEZY] ★ [MISSHA] Glow Skindation Limited Edition / Portable Foundation Brush / Glow Skinbalm
[BREEZY] ★ [MISSHA] Glow Skindation Limited Edition / Portable Foundation Brush / Glow Skinbalm
Item Q&A
  • Question : Inquiry for the item from jia****Sep 15, 2018

    Do you only carry the foundation?

    Answer : [Re] Inquiry for the item from jia****

    Hello, I will be sent to the configuration on the page. . Thank you.

[BREEZY] ★ [MISSHA] FLASH-UP SUN 50ml
[BREEZY] ★ [MISSHA] FLASH-UP SUN 50ml
Item Q&A
  • Question : Inquiry for the item from Vbu****Sep 15, 2018

    Hi.. is the finishing matte? Suitable for oily combination skin?
    Thanks..

    Answer : [Re] Inquiry for the item from Vbu****

    Hello, it is suitable for all skin. But it is not very matt. Thank you.

BREEZY★Added 2018 New Cushion [LANEIGE] BB Cushion Series / New Sun  /Pore Control/Whiteni
BREEZY★Added 2018 New Cushion [LANEIGE] BB Cushion Series / New Sun /Pore Control/Whiteni
Item Q&A
  • Question : Inquiry for the item from lin****Sep 14, 2018

    should I apply the light fit Pac before or after the sunblock cushion?

    Answer : [Re] Inquiry for the item from lin****

    Hello, it's available. Thank you.

  • Question : Inquiry for the item from dod****Sep 14, 2018

  • Question : Inquiry from scy****Sep 05, 2018

    DONT BUY! BAD SELLER! Anyhow send item when they don’t have your item and refuse to refund unless they received your returned item! Don’t know if they will pretend did not receive and don’t refund you! They are not the least apologetic about their error!!!!!!!very very pissed!!!!

    Answer : [Re] Inquiry from scy****

    Good morning. Please send the product. After sending the product, please put your receipt. The shipping fee will be included and refund will be processed immediately. Thank you.

  • Question : Inquiry for the item from den****Aug 22, 2018

  • Question : Inquiry for the item from blu****Aug 03, 2018

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [CLIO] Kill Protection Perfect Sun Cream SPF50+PA+++ 50ml /
[BREEZY] ★ [CLIO] Kill Protection Perfect Sun Cream SPF50+PA+++ 50ml /
Item Q&A
  • Question : One Kill Sun Protect Dd CreamSep 14, 2018

    Is this the same as One Kill Sun Protect Dd Cream ?
    Do you have stock? please see pic attached.
    Thanks.

    Answer : [Re] One Kill Sun Protect Dd Cream

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!