Q&A board

Q & A Lists
Item Question & Answer
BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Jayang / Hambit / Heuk-un / Cheon
BREEZY★ [RYO] Hit Item Collection / Korean No.1 Hair Care Brand / Jayang / Hambit / Heuk-un / Cheon
Item Q&A
  • Question : Inquiry for the item from ivy****Feb 20, 2019

  • Question : Inquiry for the item from 211****Feb 16, 2019

    Hi there,

    There seems to be no stock for the 1. JAYANG SERIES (oily hair). May I know when it will be re-stocked?
    Thank you.

    Answer : [Re] Inquiry for the item from 211****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

    Question : [Re] Inquiry for the item from 211****

    Thank you for your reply. Then may I know if I want to continue buying the Jayang series, which one should I choose? “New Jayang” or “New Upgrade Jayang”? Is there a difference?

    Thanks!!

    Answer : [Re] Inquiry for the item from 211****

    Thank you for your reply. If I were to continue with the Jayang series, whoch one should I choose? “New Jayang” or “New Upgrade Jayang”? What is the difference between these 2? Thank you!!

    Question : [Re] Inquiry for the item from 211****

    Hello, sorry. Existing product has been renewed to NEW. It is almost similar product. Thank you.

  • Question : Inquiry for the item from ama****Feb 16, 2019

  • Question : Inquiry for the item from yin****Feb 14, 2019

  • Question : Inquiry for the item from sjp****Feb 14, 2019

    Hi, any plans to restock the Upgrade Jayang Shampoo for Oily Scalp?

    Answer : [Re] Inquiry for the item from sjp****

    Hi. I put it in stock now. . Thank you.

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [MISSHA] All Around Safe Block Toning Sun Tension SPF50+/PA++++
[BREEZY] ★ [MISSHA] All Around Safe Block Toning Sun Tension SPF50+/PA++++
Item Q&A
  • Question : Inquiry for the item from val****Feb 19, 2019

    Do u have stock for this product ?

    Answer : [Re] Inquiry for the item from val****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

[BREEZY] ★ [MISSHA] 2018 NEW★Dashing Diva Magicpress Premium Series / Slim Fit
[BREEZY] ★ [MISSHA] 2018 NEW★Dashing Diva Magicpress Premium Series / Slim Fit
Item Q&A
  • Question : Inquiry for the item from nat****Feb 19, 2019

  • Question : Inquiry from jul****Feb 05, 2019

  • Question : Inquiry related delivery from Kel****Jan 31, 2019

    If order now when can deliver

    Answer : [Re] Inquiry related delivery from Kel****

    Hi. If you order before 9:00 today will be shipped the same day. When ordering after that, you can send it out on Thursday. Thank you.

BREEZY ★ [AHC] Ageless Real Eyecream for Face 12mlx3 /  A.H.C-Real Eye Cream 30ml
BREEZY ★ [AHC] Ageless Real Eyecream for Face 12mlx3 / A.H.C-Real Eye Cream 30ml
Item Q&A
  • Question : Inquiry for the item from mae****Feb 18, 2019

    Ultimate real eye cream for face is season 6. Is Ageless Real eyecream for face the latest version or a totally new product?

    Answer : [Re] Inquiry for the item from mae****

    Hi. SEASON # 7 will be sent. Thank you.

  • Question : Inquiry for the item from evo****Feb 10, 2019

  • Question : Inquiry related delivery from pgt****Feb 03, 2019

    Hi do you shop to the US? If yes then how much is shipping? Thanks!

    Answer : [Re] Inquiry related delivery from pgt****

    Hi. I will register at qoo10.com this week. Thank you.

    Question : [Re] Inquiry related delivery from pgt****

    Ok thanks!

    Answer : [Re] Inquiry related delivery from pgt****

    Thank you.

  • Question : Inquiry related return and exchange from ven****Dec 03, 2018

    Hi I recently order The Eye cream from you tgt with the Ryo hair treatment but you send me wrong item instead, ( you send me the black bottle moisture Ampoules instead of eye cream) please check and get back to Menon the exchange. Thanks

    Answer : [Re] Inquiry related return and exchange from ven****

    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 46-20 / + 82-010-2336-2532 / breezy / always, please send us a non-registered. Thank you

    Question : [Re] Inquiry related return and exchange from ven****

    Hi , so you will not send me The Eye cream product and instead you will refund me the payment include the shipping fee right? So I need to send out the product and then take a pic to show u the shipping fee receipt right?

    Answer : [Re] Inquiry related return and exchange from ven****

    Hi , so you will not send me The Eye cream product and instead you will refund me the payment include the shipping fee right? So I need to send out the product and then take a pic to show u the shipping fee receipt right?

    Question : [Re] Inquiry related return and exchange from ven****

    Hi. Sorry. After sending the product, please put your receipt. Refund or resend including shipping costs. Thank you.

    Answer : [Re] Inquiry related return and exchange from ven****

    Hi it’s way too trouble some for me to go to post office to post out the item as due to tight schedule. Do let me know what’s e next step beside this.

    Question : [Re] Inquiry related return and exchange from ven****

    Hi. Sorry. I would like the post office to be non-registered. Thank you.

  • Question : Inquiry for the item from wky****Nov 14, 2018

+View all Notice, FAQ, Q&A >>
[BREEZY] ★ [MISSHA] M Glossy Lip Rouge SPF13 4g
[BREEZY] ★ [MISSHA] M Glossy Lip Rouge SPF13 4g
Item Q&A
  • Question : Inquiry for the item from 233****Feb 18, 2019

    Hi,
    Is PK03 still available?

    Answer : [Re] Inquiry for the item from 233****


    HELLO. SORRY. THIS item IS DISCOUNTINUED. . THANK YOU!

BREEZY ★ [Clio] Stay Shine Lip Syrup / Lip Syrup Lipstick / Lip Syrup / Wrapping Lipstick / Lip Gloss / Lip make up / Make up / Korean Cosmetics / Korean Beauty / Made in Korea
BREEZY ★ [Clio] Stay Shine Lip Syrup / Lip Syrup Lipstick / Lip Syrup / Wrapping Lipstick / Lip Gloss / Lip make up / Make up / Korean Cosmetics / Korean Beauty / Made in Korea
Item Q&A
  • Question : Inquiry for the item from 233****Feb 18, 2019

    Hi,

    Is the lip syrup stick (Merry Go Coral) still available?

    Answer : [Re] Inquiry for the item from 233****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

  • Question : Inquiry related delivery from sod****Aug 25, 2018

    Hi Seller,

    I have ordered the following items (Cart No. 120864215) on 18 Aug 2018.

    1. Innisfree Green Tea Mint Fresh Shampoo
    2. Innisfree Green Tea Mint Conditioner
    3. Clio Stay Shine Lip Syrup (06 Naked Rose).

    But, I only received Item 1 and 2 on 24 Aug 2018. But NEVER received the Clio Stay Lip Syrup ( Naked Rose)!! Please send me immediately or REFUND me the money $9.90.

    Answer : [Re] Inquiry related delivery from sod****

    My order.

    Question : [Re] Inquiry related delivery from sod****


    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

BREEZY ★ [STYLENANDA] 3CE DRAWING LIP PEN / 1.1g / 12colors / Lips
BREEZY ★ [STYLENANDA] 3CE DRAWING LIP PEN / 1.1g / 12colors / Lips
Item Q&A
  • Question : Inquiry for the item from kel****Feb 18, 2019

    Hi seller, item color #need still available?

    Answer : [Re] Inquiry for the item from kel****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. THANK YOU!

BREEZY★ [Laneige] Perfect Renew Line / Skin / Emulsion / Essence / Eye Cream / Regenerator/ Amorepac
BREEZY★ [Laneige] Perfect Renew Line / Skin / Emulsion / Essence / Eye Cream / Regenerator/ Amorepac
Item Q&A
  • Question : Inquiry for the item from tan****Jan 27, 2019

    Hi I ordered skin refiner, emulsion, eye cream, cream and regenerator but I did not receive my skin refiner. Please advise.

    Answer : [Re] Inquiry for the item from tan****

    I was also charged for the ski refiner. Kindly please advise.

    Question : [Re] Inquiry for the item from tan****

    Hi. Sorry . Please let me know your order number. Thank you.

    Answer : [Re] Inquiry for the item from tan****

    The order number is 285329567.

    Question : [Re] Inquiry for the item from tan****

    Hi. Your shipping weight is confirmed to be 1.26kg. Only 2 products are less than 1kg when shipped. I would like a picture of all the products I received, I need to confirm the product to measure the shipping weight. . Thank you.

    Answer : [Re] Inquiry for the item from tan****

    These are the products I received. Apologies for the late reply.

    Question : [Re] Inquiry for the item from tan****

    Please advise.

    Answer : [Re] Inquiry for the item from tan****

    Hi. Sorry, send me the wrong emusion and regenerator. Please accept rpc at qoo10 cs center. Thank you.

    Question : [Re] Inquiry for the item from tan****

    I bought the whole set of perfect renew with two orders. Order no. 285329933 and order no. 285329567. Skin refiner was suppose to come together in order no. 285329567. Please do a thorough check before asking me to send you back items that I have already paid for and received.

    So what about my skin refiner?

    Answer : [Re] Inquiry for the item from tan****

    Good morning. Sorry. I will send it again. Thank you.

    Question : [Re] Inquiry for the item from tan****

    May I know when will I receive it?

    Answer : [Re] Inquiry for the item from tan****

    Good morning. The invoice number is SG1594580. Thank you.

    Question : [Re] Inquiry for the item from tan****

    Received the skin refiner in good condition. Thank you.

    Answer : [Re] Inquiry for the item from tan****

    Thank you.

  • Question : Inquiry for the item from mag****Nov 19, 2018

    When is the manufacturing & expiry?

    Answer : [Re] Inquiry for the item from mag****

    Hi. Please tell us what you want. Thank you.

    Question : [Re] Inquiry for the item from mag****

    Perfect renew cream and stained glass stick

    Answer : [Re] Inquiry for the item from mag****

    Hi. It is after March 2021. The glass stick was released after July 2018. Thank you.

  • Question : Inquiry for the item from der****Aug 26, 2018

    I ordered 3 night cream but only came 1. The box is so small to contain 3 night cream and yet seller invoice on the box stated 3 night cream in it.. this is cheating??

    Answer : [Re] Inquiry for the item from der****

    Please advise.

    Question : [Re] Inquiry for the item from der****

    Please advise.

    Answer : [Re] Inquiry for the item from der****

    Good morning. Sorry. I will send it again. Thank you.

    Question : [Re] Inquiry for the item from der****

    Morning, roughly when will i received the 2 night cream? Thank you.

    Answer : [Re] Inquiry for the item from der****

    Hi, roughly when i will receive the 2 night cream?

    Question : [Re] Inquiry for the item from der****

    Hi, roughly when i will receive the 2 night cream?

    Answer : [Re] Inquiry for the item from der****

    Good morning. The invoice number is SG1358829.Thank you.

    Question : [Re] Inquiry for the item from der****

    Thank you very much.

    Answer : [Re] Inquiry for the item from der****

    Hope to receive the items by this week.

    Question : [Re] Inquiry for the item from der****

    Hi , can i have the tracking number

    Answer : [Re] Inquiry for the item from der****

    Hi, can i have the tracking number?

    Question : [Re] Inquiry for the item from der****

    Good morning. The invoice number is SG1358829.this item is recived whithin 3~5days. Thank you.

    Answer : [Re] Inquiry for the item from der****

    I have received the missing items. Thank you very much.

    Question : [Re] Inquiry for the item from der****

    Thank you.

  • Question : Inquiry for the item from fun****Mar 30, 2018

    I have received wrong items.. I ordered skin refiner and cream.. but received skin refiner and emulsion... please send the cream to me.. and tell me how to return the emulsion to you..

    Answer : [Re] Inquiry for the item from fun****

    i plan to buy regenerator... can you send the cream together??

    Question : [Re] Inquiry for the item from fun****

    i have placed an order to buy regenerator and another cream.. can you pls resend my cream to me together? so i should receive 1 regenarator and 2 cream...awaiting for your reply..

    Answer : [Re] Inquiry for the item from fun****

    i have placed an order to buy regenerator and another cream.. can you pls resend my cream to me together? so i should receive 1 regenarator and 2 cream...awaiting for your reply..

    Question : [Re] Inquiry for the item from fun****

    pls urgently reply.. i have received wrong item.
    i paid for cream but received emulsion....

    Answer : [Re] Inquiry for the item from fun****

    Hello, sorry, please send me the wrong product first. Thank you.

  • Question : Inquiry for the item from alb****Mar 02, 2018

    Re: Perfect Renew Skin Refiner

    I have received the item this morning but why is the box in blue colour, is it a new packaging? I have written to you many times today, please reply.

    Answer : [Re] Inquiry for the item from alb****

    Good morning,. The case has been changed to the product you ordered. This is the 2018 version. Thank you.

    Question : [Re] Inquiry for the item from alb****

    Noted, thank you.

    Answer : [Re] Inquiry for the item from alb****

    Thank you.

+View all Notice, FAQ, Q&A >>
$8 COUPON APPLY! ★ [Sulwhasoo] Sheer Lasting Gel Cushion SPF35 PA++ / Sheer Lasting Foundation
$8 COUPON APPLY! ★ [Sulwhasoo] Sheer Lasting Gel Cushion SPF35 PA++ / Sheer Lasting Foundation
Item Q&A
  • Question : Inquiry for the item from cor****Feb 18, 2019

  • Question : Inquiry for the item from Dac****Jan 27, 2019

    Do you have Sheer Lasting Foundation #15? thanks

    Answer : [Re] Inquiry for the item from Dac****

    Hi. If you order now, it will be shipped as the product of the attached photo. Thank you.

  • Question : Inquiry for the item from gen****Jan 13, 2019

BREEZY ★ No Water! We Use Rose Water 90.89% [MAMONDE] Rose Water Toner 250ml / 500ml /Bubble Foam /
BREEZY ★ No Water! We Use Rose Water 90.89% [MAMONDE] Rose Water Toner 250ml / 500ml /Bubble Foam /
Item Q&A
  • Question : Inquiry for the item from eun****Feb 16, 2019

  • Question : Inquiry for the item from sia****Dec 17, 2018

    Hi, are you Korean seller? Is yr product authentic? Also, is the pore clean toner have function on clearing blackheads and pimples? Or is just normal toner for oily skin?

    Answer : [Re] Inquiry for the item from sia****

    Hi. I am a Korean seller. 100% authentic only sold. This product is for oily skin rather than pore reduction function. Thank you.

  • Question : Inquiry for the item from gin****Dec 10, 2018

    what's the expiry date for the rose water toner 250ml? thanks

    Answer : [Re] Inquiry for the item from gin****

    Hi. Valid until July 31, 2021. . Thank you.

  • Question : Inquiry for the item from dod****Nov 25, 2018

    Hi seller, do u have gel cream? Thank u

    Answer : [Re] Inquiry for the item from dod****

    Hi. https://www.qoo10.sg/item/BREEZY-MAMONDE-BEST-SKIN-CARE-ROSE-WATER-TONER-CREAM-EYE-CREAM/625794498 just buy. Thank you.

  • Question : Inquiry related delivery from 238****Nov 16, 2018

    Hi Seller,
    Please advise why the status for Cart no. 122966799 Order No. 283193393/4/5 is still showing "Transit to the Dispatch Center" since 12 Nov 2018?

    Answer : [Re] Inquiry related delivery from 238****

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] Inquiry related delivery from 238****

    Hi Seller,
    Please send the items to me before 26 Nov 2018 as I will be going overseas. Thank you.

    Answer : [Re] Inquiry related delivery from 238****

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry related delivery from 238****

    Please refund.

    Answer : [Re] Inquiry related delivery from 238****

    Good morning. The invoice number is SGP139561950. Thank you.

+View all Notice, FAQ, Q&A >>
V-DAY GIFT IDEA! ★4g*5ea SET [SONnPark] ALL DAY COLOR LIPSTICK SET / BEST SELLING IN KOREA
V-DAY GIFT IDEA! ★4g*5ea SET [SONnPark] ALL DAY COLOR LIPSTICK SET / BEST SELLING IN KOREA
Item Q&A
  • Question : Inquiry for the item from WOW****Feb 17, 2019

  • Question : Inquiry related delivery from WOW****Feb 17, 2019

  • Question : Inquiry for the item from 238****Feb 12, 2019

    Can i ask if these are new stock or clearance products? I have made many purchases from your shop and so trust that this is authentic Son & Park lipsticks? Why no expiry day?

    Do you have a manufacture or expiry day? I understand most Korean lipsticks expiry is two years from manufacture date? I want to get two sets but is worried about the expiry.

    Answer : [Re] Inquiry for the item from 238****

    Hi. We sell only 100% authentic. As a result of checking the product, it is not marked. Thank you.

  • Question : Inquiry for the item from ser****Feb 11, 2019

  • Question : Inquiry for the item from jub****Feb 10, 2019

    Hi,
    Is this transfer-proof?
    As in, will it leave any mark onto a drinking glass/mug?

    Answer : [Re] Inquiry for the item from jub****

    Hi. There are a few marks left. Thank you.

+View all Notice, FAQ, Q&A >>
COUPON APPLY! BREEZY ★ [CLIO] NEW Gelpresso Waterproof Gel Liner / Best Selling EyeLiner of Clio
COUPON APPLY! BREEZY ★ [CLIO] NEW Gelpresso Waterproof Gel Liner / Best Selling EyeLiner of Clio
Item Q&A
  • Question : Inquiry for the item from Son****Feb 16, 2019

  • Question : Inquiry related delivery from cra****Jan 05, 2019

    Hi

    I ordered 5 items but only received 3. Please could you check?

    Thanks

    Answer : [Re] Inquiry related delivery from cra****

    Order numbers are 28708399, 28708400, 28708401, 28708402. Only received items from first 3 order numbers.

    Question : [Re] Inquiry related delivery from cra****

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

  • Question : Inquiry for the item from cin****Dec 16, 2018

    Hi Seller , I have not received item yet , my order date is 1/11/2018 , order number is 281808739 & tracking number is SGP139045745

    Answer : [Re] Inquiry for the item from cin****

    Hi. Check with https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP139045745&transcd=100000020&svc_nation_cd=SG&contr_no=281808739&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=KRSG5496536&start_nation_cd=KR&delivery_nation_cd=SG Shipped do. And there is the sign that I received below. Thank you.

  • Question : Inquiry related cancel and refund from cin****Dec 16, 2018

    Hi Seller, I have not received my item yet , may I refund . My order date is 1/11/2018 & order number is 281808739 , my tracking number is SGP139045745

    Answer : [Re] Inquiry related cancel and refund from cin****

    Hi. Check with https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP139045745&transcd=100000020&svc_nation_cd=SG&contr_no=281808739&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=KRSG5496536&start_nation_cd=KR&delivery_nation_cd=SG Shipped do. And there is the sign that I received below. Thank you.

  • Question : Inquiry for the item from cal****Dec 15, 2018

    Hi ,

    I bought this item during the buy 1+1 period but only came 1piece . Is there any misunderstanding?

    Michelle

    Answer : [Re] Inquiry for the item from cal****

    Hi. This product is not 1 + 1. There is no 1 + 1 content anywhere. Thank you.

+View all Notice, FAQ, Q&A >>
♥APPLY CART COUPON★[COSRX] ★Acne/ Clear fit patch/ Pimple Master Patch / One Step Pimple Clear Pa
♥APPLY CART COUPON★[COSRX] ★Acne/ Clear fit patch/ Pimple Master Patch / One Step Pimple Clear Pa
Item Q&A
  • Question : Inquiry for the item from qiu****Feb 16, 2019

    Hi is it ok to use the aha and bha toner with the bha blackhead liquid?

    Answer : [Re] Inquiry for the item from qiu****

    Hi. Available. Thank you.

[VOV][BREEZY][VOV] Liquid Foundation (new) 40ml
[VOV][BREEZY][VOV] Liquid Foundation (new) 40ml
Item Q&A
  • Question : Inquiry for the item from jas****Feb 16, 2019

    When is the expiry date for #21 light beige, VOV liquid foundation ?

    Answer : [Re] Inquiry for the item from jas****

    Hi. It is after April 2020. . Thank you.

  • Question : shippingApr 26, 2016

    Hi My order number is 170970675, I saw in the system update me my items was shipped out on 20 April 2016,
    but till now I didnt see any tracking number to check, can you five me the tracking number so that I can check
    my item? thank you!

    Answer : [Re] shipping

    Good evening. Sorry. Seems to have been lost during shipping. I sent it back. Thank you.

    Question : [Re] shipping

    Hi, can I know when you be sending my order out?? thanks!

    Answer : [Re] shipping

    Good morning. Today has been sent. The invoice number will be given tomorrow afternoon. You can get within 3 to 7 days. I apologize for the delayed delivery. Thank you.

  • Question : 21 or 23Apr 18, 2016

    Hi, I'm currently using etube house moist any cushion nos W13 natural beige, which col should I use for this foundation, thank you.

    Answer : [Re] 21 or 23

    Good morning. Recommend # 21. Thank you.

  • Question : Dark beigeFeb 17, 2015

    Restock for dark beige???

    Answer : [Re] Dark beige

    Good evening. Sorry. Korea does not have a dark beige. Thank you.

BREEZY ★ 1+1 Event ★ [The face shop] Daily Perfumed Hand Cream 30g+ 30g / 1+1 /
BREEZY ★ 1+1 Event ★ [The face shop] Daily Perfumed Hand Cream 30g+ 30g / 1+1 /
Item Q&A
  • Question : Inquiry for the item from eil****Feb 15, 2019

    Got number 10? Snow cotton

    Answer : [Re] Inquiry for the item from eil****

    Hi. Sorry. Snow cotton is currently out of stock. Thank you.

  • Question : How many days for shippingNov 01, 2016

    Dear seller , please advise how many days will it take to reach me if the order is placed by today.

    Answer : [Re] How many days for shipping

    Good morning. You can get within 3 to 7 days. Thank you.

  • Question : Delivery in christmas periodDec 09, 2015

    Hi, planning to buy 8 orders of 1+1, totaling 16 creams, is delivery still going to be 3-7 days in the coming weeks leading to christmas? Needs to arrive before xmas party. Please advise. Thank you

    Answer : [Re] Delivery in christmas period

    Hello. After sending, you can receive within 3-7 days. Thank you.

[LANEIGE] Homme Blue Energy Skin Toner active water/oil control/men skin cream dual action/emulsion
[LANEIGE] Homme Blue Energy Skin Toner active water/oil control/men skin cream dual action/emulsion
Item Q&A
BREEZY ★ [Laneige] Highlighter Collection / Cushion Highlighter 9g / Brush Highlighter 6g / Blush / Makeup / Face Make up / Real Water Brightness / Korean Cosmetics / Korean Beauty / Made in Korea
BREEZY ★ [Laneige] Highlighter Collection / Cushion Highlighter 9g / Brush Highlighter 6g / Blush / Makeup / Face Make up / Real Water Brightness / Korean Cosmetics / Korean Beauty / Made in Korea
Item Q&A
  • Question : Inquiry for the item from che****Feb 14, 2019

    Hi cushion highlighter has stock?

    Answer : [Re] Inquiry for the item from che****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. SO YOUR ORDER IS CANCELED. THANK YOU!

2019 New!! Stained glow lip balm! [LANEIGE] BEST LIP COLLECTION
2019 New!! Stained glow lip balm! [LANEIGE] BEST LIP COLLECTION
Item Q&A
  • Question : Inquiry for the item from dex****Feb 14, 2019

    Cart no 124964259

    Item exp 2019

    Seller please confirm why send me exp iten

    Answer : [Re] Inquiry for the item from dex****

    Hello, sorry. The expiration date is more than six months. There is no problem with distribution. Thank you.

  • Question : Inquiry for the item from gem****Jan 07, 2019

    Any restock of laneige water drop tinted lip balm?

    Answer : [Re] Inquiry for the item from gem****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. . THANK YOU!

  • Question : Inquiry for the item from won****Jan 06, 2019

  • Question : Inquiry for the item from dra****Jan 06, 2019

    H seller. What is the expiry date for the dot Matt lip bar?

    Answer : [Re] Inquiry for the item from dra****

    Hello, It is valid until August 29, 2010. Thank you.

  • Question : Inquiry for the item from lin****Dec 26, 2018

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Kerasys] Perfume Edition / Hair Care / Shampoo / Rinse / Conditioner / Hair Essence / Trea
BREEZY ★ [Kerasys] Perfume Edition / Hair Care / Shampoo / Rinse / Conditioner / Hair Essence / Trea
Item Q&A
  • Question : Inquiry for the item from cat****Feb 14, 2019

    What is the difference for shampoo and rinse? Do you have conditioner?

    Answer : [Re] Inquiry for the item from cat****

    Hi. rinse is a conditioner. Thank you.

  • Question : Inquiry for the item from dat****Oct 09, 2018

    Hi Seller,

    My order is #278114011.
    I have ordered total 5 bottles of perfume RINSE series.
    But I have accidentally ordered 2 bottles of Glam&Stylish Rinse. Can I change 1 of the Glam&Stylish Rinse to Elegance&Sensual SHAMPOO?
    Thanks

    Answer : [Re] Inquiry for the item from dat****

    Good morning. Sorry, the product was shipped yesterday, the invoice number can be confirmed this afternoon. Thank you.

  • Question : Inquiry for the item from th-****Mar 25, 2018

    Which shampoo is prevent hair drop?

    Answer : [Re] Inquiry for the item from th-****

    Good morning. Sorry. This product is a perfume product. We recommend ryo premium hair loss line. Thank you.

  • Question : Inquiry for the item from Ivy****Jan 31, 2018

    Hi, I enquired about the oil Essence. You told me it was changed queen elegance, which is hair treatment... (-. -) And I ordered 3 wrong orders...

    Answer : [Re] Inquiry for the item from Ivy****

    HELLO.SORRY. THIS SET ITEM IS DISCOUNTINUED. We've refunded.THANK YOU!

    Question : [Re] Inquiry for the item from Ivy****

    Hi seller, no need to refund... Since I've already used the treatment.. In future, have to be clear to buyers. Thanks..

    Answer : [Re] Inquiry for the item from Ivy****

    Hello, sorry. Your product has been discontinued and refunded. Thank you.

  • Question : Inquiry for the item from Ivy****Jan 27, 2018

    Hi, you don't have queen elegance??

    Answer : [Re] Inquiry for the item from Ivy****

    Good evening. Sorry. Elegance n Sensual 200 ml 가 QUEEN ELEGANCE 이다. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★New Essence [LANEIGE] Water Bank Line / Sleeping Mask / Firming Sleeping / Lip Sleeping Mask
BREEZY ★New Essence [LANEIGE] Water Bank Line / Sleeping Mask / Firming Sleeping / Lip Sleeping Mask
Item Q&A
  • Question : Inquiry for the item from li.****Feb 13, 2019

    Hi, expiry date for water sleeping mask (blue)?

    Answer : [Re] Inquiry for the item from li.****

    Hi. Valid until November 6, 2021. Thank you.

  • Question : Inquiry related delivery from 260****Dec 27, 2018

    Hi, I just received the package and you didn't send me the mini pore heating clean duo. What I received are water sleeping masks and the mini pore single drop

    Answer : [Re] Inquiry related delivery from 260****

    Good evening. Sorry. This product is no longer available. Exchange or refund. Thank you.

    Question : [Re] Inquiry related delivery from 260****

    then I'll get refund. Thank you

    Answer : [Re] Inquiry related delivery from 260****

    Good evening. We've refunded. Thank you.

  • Question : Inquiry for the item from gra****Dec 24, 2018

  • Question : Inquiry for the item from She****Dec 16, 2018

  • Question : Inquiry for the item from She****Dec 16, 2018

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Laneige] Glowy Makeup Serum 30ml
BREEZY ★ [Laneige] Glowy Makeup Serum 30ml
Item Q&A
  • Question : Inquiry for the item from thu****Feb 13, 2019

    Hi Do you supply for Laneige Glowy Make up Serum? i would like to order serveral to resell in my country. Let me know the details. Thank you.

    Answer : [Re] Inquiry for the item from thu****

    Hi. We sell it if we have current stock. Thank you.

  • Question : Inquiry for the item from cof****Feb 05, 2019

    Hi, may I know the ingredients list for the serum?

    Answer : [Re] Inquiry for the item from cof****

    Hi. Sorry. It does not have any ingredients in English. Thank you.

[BREEZY]★ [ARITAUM] Magic Contouring Cream 6g  / Highlighter 7.5g / Powder 7g
[BREEZY]★ [ARITAUM] Magic Contouring Cream 6g / Highlighter 7.5g / Powder 7g
Item Q&A
  • Question : Inquiry for the item from jen****Feb 13, 2019

    Hi
    Do u have the stock of the magic contouring highlighter colour no 2?
    Let me know so I can place order

    Answer : [Re] Inquiry for the item from jen****

    Hello, sorry. The product has been shipped. The invoice number can be confirmed this afternoon. Thank you.

  • Question : Inquiry for the item from for****Feb 06, 2018

    I ordered the contour cream but was sent contour powder. Please send me the right one ASAP! Tks

    Answer : [Re] Inquiry for the item from for****

    Good morning,. Please check your order again. You ordered Magic Contouring Powder No.1 Deep Brown. Thank you.

[BREEZY] ★ [MISSHA] Time Revolution  Clear Toner / The Treatment Essence / The First Treatment Mist
[BREEZY] ★ [MISSHA] Time Revolution Clear Toner / The Treatment Essence / The First Treatment Mist
Item Q&A
  • Question : Inquiry for the item from 233****Feb 13, 2019

    Hi,

    Is the time revolution essence 4th generation?

    Answer : [Re] Inquiry for the item from 233****

    Hello, sorry. I will register soon. Thank you.

  • Question : Inquiry for the item from mis****Feb 06, 2019

    When will renewal 4th gen best seller set be restocked? Thanks.

    Answer : [Re] Inquiry for the item from mis****

    Hi.
    After confirming the availability of stock today, I will put. Thank you.

  • Question : Inquiry related return and exchange from yun****Dec 20, 2018

  • Question : Inquiry related delivery from li.****Nov 01, 2018

    Hi seller, seems like you make the same mistake for me as per the previous customer review. Are you blur or trying to be dishonest? Pls approve my Exchange request ASAP and arrange for qooxpress to collect the clear toners you have wrongly sent. I have paid a higher price for the First Treatment Essence.

    Answer : [Re] Inquiry related delivery from li.****

    Hi. Sorry. Please apply for rpc at qoo10 cs center. After application, qx delivery man visits. Thank you.

  • Question : Inquiry related delivery from xue****Oct 03, 2018

    Seller u send out the wrong item. I ordered the treatment essence but u send the clear toner which is much cheaper. U also did not send out the laneige lip tint I ordered. Please send out the items asap

    Answer : [Re] Inquiry related delivery from xue****

    Order no.276836268

    Question : [Re] Inquiry related delivery from xue****

    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 46-20 / + 82-010-2336-2532 / breezy / always, please send us a non-registered. Thank you

    Answer : [Re] Inquiry related delivery from xue****

    It is too troublesome to send back the item. Please refund the difference in price. $7. I have been buying from you. This time round I bought alot due to the 20% discount. In the end, I wasted my money. What a joke

    Question : [Re] Inquiry related delivery from xue****

    Hello, you are The Treatment Essence 150ml (+ S $ 5). I'll request a $ 5 refund. Thank you.

    Answer : [Re] Inquiry related delivery from xue****

    Hi please check it is $7 dollar

    Question : [Re] Inquiry related delivery from xue****

    Please check it should be $7.

    Answer : [Re] Inquiry related delivery from xue****

    Good morning. After the order you have made, I am wrong to write the price and have been modified. You paid + 5 $. . Thank you.

[BREEZY] ★ [MISSHA] 2018 NEW★ Mini More Lip Stick Kit / 1.2g X 5EA
[BREEZY] ★ [MISSHA] 2018 NEW★ Mini More Lip Stick Kit / 1.2g X 5EA
Item Q&A
  • Question : Inquiry for the item from swo****Feb 12, 2019

    Hi, what is expire date of the lipstick?

    Answer : [Re] Inquiry for the item from swo****

    Hi. Valid until November 5, 2021. Thank you.

BREEZY ★ [Iope] Air Cushion Cushion / cushion + refill /  Blusher 9g / Verite / Hanyul / Amorepacifi
BREEZY ★ [Iope] Air Cushion Cushion / cushion + refill / Blusher 9g / Verite / Hanyul / Amorepacifi
Item Q&A
  • Question : Inquiry for the item from ANG****Feb 12, 2019

  • Question : Inquiry for the item from ANG****Feb 12, 2019

  • Question : Inquiry from ora****Jan 13, 2019

    Hi, for the IOPE holiday air cushion, is 21 or C21 more pinkish?

    Answer : [Re] Inquiry from ora****

    Hi. # 21. . Thank you.

  • Question : Inquiry for the item from isa****Jan 11, 2019

    Hi do you have Verite cushion in shade 21?

    Answer : [Re] Inquiry for the item from isa****

    HELLO. SORRY. THIS item IS DISCOUNTINUED. . THANK YOU!

  • Question : Inquiry for the item from dre****Jan 06, 2019

    What is the expiry for verite cushion?

    Answer : [Re] Inquiry for the item from dre****

    Hello, Please let me know your desired product and color, thank you.

    Question : [Re] Inquiry for the item from dre****

    Verite cushion (Shade 23)

    Answer : [Re] Inquiry for the item from dre****

    Hi. Valid through August 2019. Thank you.

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Aritaum] best Tint line/Tint in Water /Style Pop Tint/ Water Tint /Jelly Tint/Pudding Tint
BREEZY ★ [Aritaum] best Tint line/Tint in Water /Style Pop Tint/ Water Tint /Jelly Tint/Pudding Tint
Item Q&A
  • Question : Inquiry from 250****Feb 11, 2019

2019 CHANGE YOUR COLOUR! ★ [MOETA] 1+1 MOETA POP DEVIL COLOR TREATMENT AMPLE
2019 CHANGE YOUR COLOUR! ★ [MOETA] 1+1 MOETA POP DEVIL COLOR TREATMENT AMPLE
Item Q&A
  • Question : Inquiry for the item from Joe****Feb 11, 2019

    This is 1+1 for 30ml and additional $10 for 130ml ?

    Answer : [Re] Inquiry for the item from Joe****

    Hi. Yes, that's right. Thank you.

  • Question : Inquiry for the item from sil****Oct 01, 2018

    Is this Permanent Dye or Semi-permanent?
    How many days will it fade off?

    Answer : [Re] Inquiry for the item from sil****

    Good morning. It is semi-permanent. Thank you.

  • Question : PregnantAug 15, 2018

    Hi, is this suitable for pregnant woman?

    Answer : [Re] Pregnant

    Hello, it is suitable for all hair. Thank you.

  • Question : English descriptionAug 15, 2018

    Hi,
    Any English instructions, please?

    Kindly revert.

    Thank you.

    Answer : [Re] English description

    Hello, sorry. I am currently working on it. After the translation is completed, I will correct it. Thank you.

XMAS Gift ☆[Medi Flower] 2018 new The Secret Garden Hand Cream Set 5set
XMAS Gift ☆[Medi Flower] 2018 new The Secret Garden Hand Cream Set 5set
Item Q&A
  • Question : Inquiry for the item from nhl****Feb 10, 2019

  • Question : Inquiry related delivery from twe****Dec 21, 2018

    If i place order today, can received when? last minute Christmas gift purchase!

    Answer : [Re] Inquiry related delivery from twe****

    Hello, I will ship the same day when ordering before 9 o'clock today. You can get it within 2 ~ 3 days. Thank you.

  • Question : Inquiry related delivery from lio****Dec 18, 2018

    If I order tml morning , can I receive the item by Saturday?

    Answer : [Re] Inquiry related delivery from lio****

    Hi. Today's order is shipped tomorrow. You can get it within 3 ~ 5 days after sending. Thank you.

  • Question : Inquiry for the item from ela****Nov 27, 2018

    I've ordered Peripera_ Hand Cream Set 30ml*3 * 2set no bag(+S$4) and Mediflower_ Secret Garden 50g*5(+S$3) on 22 November 2018 but end up receiving BB CUSHION WHITENING No.23 SAND. This is suppose to be a Christmas gift. Please reply and have it replace as soon as possible. In my remarks already mentioned to make sure item is correct before sending. Please refer to Order no. 283887343 and 283887344 and attached picture

    Answer : [Re] Inquiry for the item from ela****

    Hi. Sorry. We received the accident on qx. wait a minute please. Thank you.

    Question : [Re] Inquiry for the item from ela****

    please solve the problem as soon as possible. the handcream meant to be a christmas gift

    Answer : [Re] Inquiry for the item from ela****

    Hi. Answer from qx.

    Hello. Seller

     

    Qxpress compares the information on the barcode label and the invoice attached to the seller, and confirms whether or not it is obsolete

     

    There is no Qxpress barcode and Qxpress invoice in the delivery file.

    Thank you for your request to the buyer.

     

    Thank you

    Qxpress Dream

    Question : [Re] Inquiry for the item from ela****

    what do you mean? you send me the wrong item and you deny it? i dont understand what this forward message means.

    Answer : [Re] Inquiry for the item from ela****

    Hi. Sorry. Request a picture of the part of the invoice attached to qx. Thank you.

    Question : [Re] Inquiry for the item from ela****

    I dont understand what you trying to say. When are you sending my items to me? Its meant to be christmas gift. You sent the wrongs items to me and you not going to honour?

    Answer : [Re] Inquiry for the item from ela****

    Hello, I've passed photos to .qx. Thank you.

    Question : [Re] Inquiry for the item from ela****

    please do not delay anymore.

    Answer : [Re] Inquiry for the item from ela****

    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 46-20 / + 82-010-2336-2532 / breezy / always, please send us a non-registered. Thank you

    Question : [Re] Inquiry for the item from ela****

    This is creating alot of trouble for me. I still have to personally go to SINGPOST and sent back the items and pay the shipping cost first? What if you don't pay me back the shipping cost? Christmas is nearby and the items lost is meant for CHRISTMAS! I did not get my items and i still have to send back ur items and pay for your shipping cost first? HOW ABOUT MY ITEMS? WHEN ARE YOU SENDING ME MY ITEMS?


    Good evening. sorry.1. Send us your received product in BREEZY. (Please use the post office, NON-REGISTERED. 2. After sent, you pay the shipping costs Ask me for a receipt to take pictures here. 3. After confirmation, sent directly to your product. 4. Payment must also refund your shipping costs immediately. 4. NON-REGISTERED will only be refunded. (130-020) Jeonnong-dong, Dongdaemun-gu, Seoul 46-20 / + 82-010-2336-2532 / breezy / always, please send us a non-registered. Thank you

    Answer : [Re] Inquiry for the item from ela****

    Hi. We will refund and resend the shipping charge immediately upon receipt of the receipt that paid the shipping cost. I am checking with qx, but I do not think I should take more time. Thank you.

  • Question : Inquiry for the item from meg****Nov 19, 2018

+View all Notice, FAQ, Q&A >>
BREEZY ★ [Sulwhasoo] Gentle Cleansing Line / Cleansing Foam 200ml / Cleansing Oil 200ml / Herbal Soa
BREEZY ★ [Sulwhasoo] Gentle Cleansing Line / Cleansing Foam 200ml / Cleansing Oil 200ml / Herbal Soa
Item Q&A
  • Question : Inquiry for the item from nah****Feb 09, 2019

    What is the expiry for the cleansing foam? Thanks.

    Answer : [Re] Inquiry for the item from nah****

    Pls advise the expiry date for the cleansing foam and forming cream. Thanks.

    Question : [Re] Inquiry for the item from nah****

    Hello, It's valid until October 21, 2021. Thank you.

  • Question : Inquiry from alb****Aug 22, 2018

    Hi, may I know do you have this range of products?

    Answer : [Re] Inquiry from alb****

    Good morning. Sorry. This product is not sold by us. Thank you.

    Question : [Re] Inquiry from alb****

    Thank you.

    Answer : [Re] Inquiry from alb****

    Thank you.

  • Question : Inquiry related delivery from mee****May 08, 2018

  • Question : Inquiry related delivery from mee****May 08, 2018

  • Question : Bio-Oil New packs 60ml,125ml,200ml - wholesale priceMar 26, 2018

    Dear Business Owner,

    Hope you are well. Myself Mr Romal Garala, we as Garala Consultancy Services (GCS), long-established UK
    based pharmaceutical consultancy working on all aspects of quality, regulatory affairs and healthcare beauty
    product sourcing. GCS offers EU regulatory services for raw materials & pharmaceutical, healthcare, cosmetic beauty products across Europe. We offer healthcare beauty branded products sourcing services as per client's
    requirements.

    Original and authentic Bio-Oil is in completely new packaging with same formulation. We can supply Bio-Oil as per
    your requirements. May i know, are you looking for reliable long term supplier of Bio-Oil? We can
    surely offer you continuous supply, competitive prices, quality services with original & authentic products.
    I look forward to hearing from you. Thank you.

    Kind regards,
    Romal Garala
    Garala Consultancy Services(GCS)
    Hertfordshire, United Kingdom
    Mobile: (+44) 7720754686
    Email: gcservices.europe@gmail.com

    Answer : [Re] Bio-Oil New packs 60ml,125ml,200ml - wholesale price

    If you could send us your business email id, we will send product details and will start conversation from there. Would it be okay for you?

    Question : [Re] Bio-Oil New packs 60ml,125ml,200ml - wholesale price

    hello. my e-mail address is biocha2532@naver.com. thank you!

+View all Notice, FAQ, Q&A >>
[innerB] Aqua Bank/ Aqua rich / KOREA NO1 COLLAGEN ITEMS/U.P $67
[innerB] Aqua Bank/ Aqua rich / KOREA NO1 COLLAGEN ITEMS/U.P $67
Item Q&A
  • Question : Inquiry for the item from bic****Jan 23, 2019

    Hi, i want to buy 5 aquarich, is it come with any mask or sample as a free gift?

    Answer : [Re] Inquiry for the item from bic****

    Hello, Please let me know after purchase. Masks or free gift will be shipped together. Thank you.

    Question : [Re] Inquiry for the item from bic****

    Okei thank you. And how long does it take for shipping? Is there any different if i purchase for 10?

    Answer : [Re] Inquiry for the item from bic****

    Hi. After shipment, you can get it within 3-5 days. Thank you.

    Question : [Re] Inquiry for the item from bic****

    Hi, i already purchased its with 5no together with the eyes cream AHC. Can you delivery it asap? Could i have some facial mask to try as well.

    Answer : [Re] Inquiry for the item from bic****

    Thank you

    Question : [Re] Inquiry for the item from bic****

    Hello, I can not confirm your order yet. When order confirmation, I will send out the mask together. . Thank you.

  • Question : Inquiry for the item from hel****Jan 20, 2019

  • Question : Inquiry for the item from fal****Dec 17, 2018

  • Question : Inquiry for the item from ati****Dec 16, 2018

  • Question : Inquiry for the item from ati****Dec 08, 2018