You can leave inquiries about item, delivery, cancel/refund or other questions.
Dear seller, I wanted to choose free normal postage for my order above$10, but by default only Qxpress service, please advise. Thanks.
Hi dear,Thank you for pointing that out. We apologise that our admin is currently out of town and we are not able to fix this for now. So long your order is over $10, we will refund you the Qxpress fee once you provide us your bank details, and we will ship out your items via normal mail.Thank you for your interest in our products!With love,Button Clock
Hi, have dropped you enquiries regarding my order. Pls advise urgently, thanks.
Hi there, Not sure if it did not get through, but we sent you the picture twice, let us know if you can see it this time? With love, Button Clock
Hi, yes i can see the image now. Can i confirm if the parcel has been sent? I've not receive it till now.
Hi dear,Yes the parcel had been sent a while ago. Can you let us know if you have received it?With love,Button Clock
Hi is this authentic? In stock?
Can i self collect? What location?
Hi buyer, Apologies this item is currently out of stock, thank you for your interest!With love,Button Clock
Is the premium series also the same size (32 x 24)?
Hi dear, Yes, the size is the same but with better premium materials, all bags are 100% handmade.However kindly note that our premium bags are currently out of stock due to overwhelming response and will be restocked next week! Thank you for your support. Love, Button Clock.
Hello! I tried to use the shop coupon but system doesn’t allow me to. Also, my card has more than $30 worth of products but I’m still charged $4.50 shipping... any advice?
Hi dear, the issue you had with our shop coupon should be fixed now, please try to apply again.On the shipping can you elaborate more, first of all our Qxpress charge is $3.90, and it should automatically reflect as free deliver for over $30 purchase in our shop.