Q&A board

Q & A Lists
Item Question & Answer
Nipro Syringes 50ml  10pcs box
Nipro Syringes 50ml 10pcs box
Item Q&A
  • Question : Inquiry for the item from 238****Sep 28, 2019

    Dear seller,
    My order no. 304385292, my order is qty : 3x2 boxes Free Shipping (+S$12) total cost is S$72, but when I received last evening the total qty is 30pcs which is only 3 boxes. Can you check this issue?

    Answer : [Re] Inquiry for the item from 238****

    hi, sorry for the mistake, our packer overlook it, can we deliver to you the 3 more set tomorrow from 12-5pm

Air Mattress for Elderly
Air Mattress for Elderly
Item Q&A
  • Question : Inquiry from bud****Sep 23, 2019

    Hi,

    Can I ask the following questions:

    1) Any warranty? How long?
    2) Is your warehouse in Sg?
    3) How it is delivered?

    Thanks.

    Answer : [Re] Inquiry from bud****

    1. 1 year warranty for the matress and 3 years warranty for the air pump.
    2. Yes our warehouse is in SG
    3. It will be delivered by the qexpress guys...

    Thanks

    Question : [Re] Inquiry from bud****

    Hi, Can know where is the service centre? Delivery takes 3-4 days?


    Answer : [Re] Inquiry from bud****

    sorry, but currently fo this item, its out of stock

Surgical Tape (3M Micropore) 02-Inch x 9.1m 3M-1535-2 - (6pcs/box)
Surgical Tape (3M Micropore) 02-Inch x 9.1m 3M-1535-2 - (6pcs/box)
Item Q&A
  • Question : Inquiry related delivery from De6****Sep 23, 2019

    Hi, I haven’t placed an order but I put 3 separate items in my cart and the shipping is $11.99. The cart is more than $30. Why is the shipping not free if under same seller and more than $30?

    Answer : [Re] Inquiry related delivery from De6****

    should check with Q10 Customer Service

    Question : [Re] Inquiry related delivery from De6****

    I just checked with customer service, they said that seller did not group into one shipping group. It doesn’t make sense to buy 3 items from 1 seller and pay 3 times of shipping. However, if it’s not possible to be amended then it’s ok, I can buy elsewhere. thank you.

    Answer : [Re] Inquiry related delivery from De6****

    Thank you,

  • Question : Expiry dateAug 13, 2018

    Hi seller may I know the expiry date?

    Answer : [Re] Expiry date

    Hi Sorry, please advise what is expriy date that you require? what is your usgae. typically the expiry dates for these items are at least 3-5 years?

    Unless you are huying in kareg qty to store away.

    Please call me on 92289888.

    Please let us know your requirements.

Gauze Swab STERILE 7.5x7.5cm 12ply 1 Box (5pcs/pkt x 30pkts/Box)
Gauze Swab STERILE 7.5x7.5cm 12ply 1 Box (5pcs/pkt x 30pkts/Box)
Item Q&A
  • Question : Inquiry for the item from dar****Sep 21, 2019

    Hi,

    Can’t choose between 4 ply and 12 ply. If order which will you give?

    Answer : [Re] Inquiry for the item from dar****

    see the option's you choose.

    Question : [Re] Inquiry for the item from dar****

    No option to choose.

    Answer : [Re] Inquiry for the item from dar****

    we will give the 12ply

  • Question : Inquiry for the item from Sel****Sep 03, 2019

    Hi. I previously ordered from you twice
    Do you have the 4ply types?
    Thanks

    Answer : [Re] Inquiry for the item from Sel****

    you can check on our website at www.bwgeneration.com

Surgical Tape (3M Micropore) 2-Inch x 9.1m 3M-1530-2 (6rolls/box)
Surgical Tape (3M Micropore) 2-Inch x 9.1m 3M-1530-2 (6rolls/box)
Item Q&A
  • Question : Inquiry related delivery from Mda****Sep 22, 2019

    I placed an order on 17th Sept. Now its 22nd Sept. Are you going to ship my order???? What happened???? MThis is my 2nd order, my 1st came within 3 days. NOW IT'S 7 DAYS LATER AND MY ORDER HAS YET TO BE SHIPPED!!!.
    My Order no. 304123878

    Answer : [Re] Inquiry related delivery from Mda****

    sorry for the delay, they just pick up today, you will be receive by tomorrow or wednesday

First Aid Plaster (7M-009-100) (100 Pc/Box) - 2 Boxes
First Aid Plaster (7M-009-100) (100 Pc/Box) - 2 Boxes
Item Q&A
  • Question : Inquiry for the item from fan****Sep 18, 2019

    Hi,May I know the expiry date?

    Answer : [Re] Inquiry for the item from fan****

    Hi the exp date is 2024

    Question : [Re] Inquiry for the item from fan****

    Tq

    Answer : [Re] Inquiry for the item from fan****

    No worries

Assure Children Face Mask
Assure Children Face Mask
Item Q&A
  • Question : Inquiry for the item from Pie****Sep 19, 2019

    Hi,

    Can i know what is the size of this mask?

    Thank you.

    Regards,
    Pierre Lee

    Answer : [Re] Inquiry for the item from Pie****

    14.5 cm by 9cm
    Thank you

Underpads ASSURE  BW Generation
Underpads ASSURE BW Generation
Item Q&A
  • Question : Inquiry for the item from pcg****Sep 18, 2019

    Hi seller, will you be restocking the 75*75 60 gms pad? Thanks

    Answer : [Re] Inquiry for the item from pcg****

    yes, we have stock

  • Question : Inquiry for the item from gir****Aug 20, 2019

    Hi is there any restock for 75x75 60 gram

    Answer : [Re] Inquiry for the item from gir****

    yes, still in stock

    Question : [Re] Inquiry for the item from gir****

    I need 5 packets but they out sold out

    Answer : [Re] Inquiry for the item from gir****

    ok done, you can try it now. we just updated our website

  • Question : Inquiry for the item from eza****Aug 20, 2019

    Hi is there any restock for assure undepads 75x75 80gm?

    Answer : [Re] Inquiry for the item from eza****

    yes, we are still in stock

  • Question : Inquiry for the item from gir****Apr 11, 2019

    Hi seller I am ordering the underpad I just want to check did you sell glove in Qoo10

    Answer : [Re] Inquiry for the item from gir****

    Hi, thanks for your enquiry. Yes, we do. Please let us know the type/ size you are looking for. Thank you.

  • Question : Inquiry for the item from gir****Apr 11, 2019

    Hi seller did u sell glove

    Answer : [Re] Inquiry for the item from gir****

    Hi, please see previous reply. Thank you.

+View all Notice, FAQ, Q&A >>
Gauze Non-Sterile 7.5cm x 7.5cm 12-Ply Mesh (100 Pc/Pk) - 2 Packs
Gauze Non-Sterile 7.5cm x 7.5cm 12-Ply Mesh (100 Pc/Pk) - 2 Packs
Item Q&A
  • Question : Inquiry related delivery from moo****Sep 16, 2019

    Order no. 303897879.
    Hi, I’m repeated customer. Pls advise when u r able to arrange for the order shipping. Thanks.

    Answer : [Re] Inquiry related delivery from moo****

    between 3 to 5 days

  • Question : Inquiry related delivery from moo****Jul 01, 2019

    Pls refer to order no. 127836620. I have sent u the enquiry on the shipping status but no reply from you. I would appreciate your reply. Thanks.

    Answer : [Re] Inquiry related delivery from moo****

    i've reply

3M Cavilon - Durable Barrier Cream (92gm) (3392G)
3M Cavilon - Durable Barrier Cream (92gm) (3392G)
Item Q&A
  • Question : Inquiry for the item from nur****Sep 13, 2019

    Hi, may i know if product is instock?

    Answer : [Re] Inquiry for the item from nur****

    yes, still in stock

  • Question : Inquiry for the item from sup****Sep 07, 2019

    Hi when is the expiry date of this batch of product?

    Answer : [Re] Inquiry for the item from sup****

    september 2020

Adult Diaper BW Generation Insert  Booster Pads 1 Bag 22pcs
Adult Diaper BW Generation Insert Booster Pads 1 Bag 22pcs
Item Q&A
  • Question : Inquiry for the item from tau****Sep 09, 2019

  • Question : selectionMar 16, 2018

    Hi I would like to know which i should purchase for my mil. aged 88 yrs old, weight arou 44-46kg.

    Answer : [Re] selection

    Dear customer,

    This insert pad have only one side, use to stick with a pant,
    but we do have other diaper with size M and L

Adult Walking Stick Quad Cane (Assure Rehab) Narrow Base
Adult Walking Stick Quad Cane (Assure Rehab) Narrow Base
Item Q&A
Suction Catheter (Hospitech) 12Fg Size 50 Pc/Box
Suction Catheter (Hospitech) 12Fg Size 50 Pc/Box
Item Q&A
  • Question : Inquiry for the item from 234****Aug 22, 2019

    I gotten a Cliq DV300 suction pump and hospital using size FR12 suction catheter. Would like to get suction catheter from you, please advise which one is compatible. Thank you.

    Answer : [Re] Inquiry for the item from 234****

    should b 12Fr, thanks

  • Question : Inquiry from mon****Apr 08, 2019

    Hi seller, when can I get the item if I place order today? Tks.

    Answer : [Re] Inquiry from mon****

    Hi, thanks for the enquiry. The delivery date is 3-5 days from date of order.Thank you.

  • Question : Inquiry related delivery from Kat****Feb 26, 2019

    Hi Seller,
    If we place order. Can you waive off the delivery charges & we will self collect as we need it urgently.
    Thank you


    Regards,
    Karen

    Answer : [Re] Inquiry related delivery from Kat****

    Hi, thanks for the enquiry. As you are purchasing this item from Qoo10, we have to abide by their rules which will mean we hand the item to them and they'll deliver to you. Unless you buy it from our site directly, we can then waive off the charge if you'll do self-collect. Hope the explanation helps. Thank you.

    Question : [Re] Inquiry related delivery from Kat****

    Can I have your contact no. To reach you.
    I need to buy from you
    Thank you

    Answer : [Re] Inquiry related delivery from Kat****

    Please go to our shop on Qoo10 where you will find all the necessary information. We're not allowed to give out our info on this chat as this is sensitive and is monitored. Apologies aboout that.

BW Generation Premium Adult Diaper / BW Pullup Pants Diaper
BW Generation Premium Adult Diaper / BW Pullup Pants Diaper
Item Q&A
  • Question : Inquiry for the item from yok****Aug 12, 2019

    Is it the pull up type of diapers?

    Answer : [Re] Inquiry for the item from yok****

    no, it a tape diapers

  • Question : Self CollectionApr 07, 2018

Ensure Life HMB Less Sweet Vanilla
Ensure Life HMB Less Sweet Vanilla
Item Q&A
  • Question : Inquiry for the item from ala****Jul 29, 2019

    May I know the expiry date for the items. Also can i confirm that the price stated is for 3 tins of 850g + 1 tin 400g free. Thanks

    Answer : [Re] Inquiry for the item from ala****

    sorry this offer is no longer available, thanks sufian

  • Question : Ensure Life - complete and balanceAug 07, 2017

    Hi Seller
    Can you advise where your stock is manufactured and the expiry date.
    Is it possible to have 3 various flavour for the 850g tins, and the 400g at optional?

    Answer : [Re] Ensure Life - complete and balance

    We are Authorised Distributor for Abbott, our stocks are all from Abbott Singapore only. These are the latest stock of Less Sweet Ensure. Expiry 3 April 2019. Only the 400g Free can is normal expiry Dec 2018.

Air Mattress (YH Med) 2.8 Bubble Pad Mattress with Pump Per Unit
Air Mattress (YH Med) 2.8 Bubble Pad Mattress with Pump Per Unit
Item Q&A
  • Question : Inquiry for the item from mei****Jul 23, 2019

    What about the dimension of air pump machine? Any adjustable speed/pump?

    Also how long will the delivery take?

    Answer : [Re] Inquiry for the item from mei****

    Any warranty for the item too?

    Question : [Re] Inquiry for the item from mei****

    After you order, it 5 to 7 days . Thanks

  • Question : Inquiry for the item from mei****Jul 14, 2019

    What is the dimension of the mattress as well as the Pump itself?
    Any warranty for this product purchased?

    Answer : [Re] Inquiry for the item from mei****

    - medical class PVC 0.32mm

    - Size : 200cm(L) x 90cm(W) x 7.0cm(H)
    - laser-punctured air vents to improve ventilation, remove built-up heat, cool the upper body and maximise comfort
    - Repair kit and hose included

Air Mattress (YH Med) 4.5 Cell Pad Mattress W Pump Per Unit
Air Mattress (YH Med) 4.5 Cell Pad Mattress W Pump Per Unit
Item Q&A
Commode Chair (ASSURE Rehab) AR-0222
Commode Chair (ASSURE Rehab) AR-0222
Item Q&A
  • Question : Inquiry for the item from pei****Jul 10, 2019

    Can item be used in shower?
    Can use as raised toilet seat over WC?

    Answer : [Re] Inquiry for the item from pei****

    yes, it can be use in the shower, thanks

BW Hand Sanitizer WHO Guideline Compliant
BW Hand Sanitizer WHO Guideline Compliant
Item Q&A
  • Question : Inquiry for the item from fel****Jul 10, 2019

    Hi can I check is there a difference in the ingredients for the normal and kids sanitizer?

    Is the normal one suitable for kids?

    Answer : [Re] Inquiry for the item from fel****

    prefebaly not, coz it contain a higer percentage of alcohol, if your interested, we also have a kids hand sanitizer...

  • Question : Inquiry related delivery from jan****May 01, 2019

  • Question : Inquiry for the item from Kri****Feb 10, 2019

    Is this liquid or gel?

    Answer : [Re] Inquiry for the item from Kri****

    Hi, thanks for your enquiry. It is liquid. It does not leave a residue and has no lingering smell. Please let us know if you have further enquiries. Thank you.

  • Question : Inquiry for the item from pas****Nov 12, 2018

    Is this gel base or liquid type??

    Answer : [Re] Inquiry for the item from pas****

    Dear Pas... Thank you so much for your enquiry, this is slightly gel base. In my personal opinoin it is 80% liquid. The slight gel feel is from the hand moisturiser..

[Assure] Oral Swab Sticks -50pcs/box
[Assure] Oral Swab Sticks -50pcs/box
Item Q&A
  • Question : Inquiry for the item from haz****Jul 08, 2019

  • Question : Inquiry for the item from ast****Sep 05, 2018

    Do you have the green colour version which is harder?

    Answer : [Re] Inquiry for the item from ast****

    Thank you so much for your query. So sorry we only have the pink version. Many thanks

  • Question : Inquiry for the item from tay****May 19, 2018

    What is the length of the swap ?

    Answer : [Re] Inquiry for the item from tay****

    Hi
    Leng to sponnge swab is 10 cm. total length including the swab is §12.5m.

    Hope this helps.

    Many thanks

  • Question : Inquiry for the item from aly****Apr 30, 2018

    Shop coupon stated store wide. But I can't use for this item. Why?

    Answer : [Re] Inquiry for the item from aly****

    Dear customer,

    I’m sorry, it’s only for some products.

  • Question : is the price for 2 boxes or one box?Oct 19, 2017

    Hi Seller,

    The price mentioned is for 2 boxes or one box?

    Answer : [Re] is the price for 2 boxes or one box?

    Dear customer,

    This price is for 2 boxes. Thank you

    Question : [Re] is the price for 2 boxes or one box?

    i order 2 qty and paid for $54 and received 2 boxes only. It should be 4 boxes right??

    Answer : [Re] is the price for 2 boxes or one box?

    pls reply my inquiry

    Question : [Re] is the price for 2 boxes or one box?

    Dear customer,
    may I have you order no.
    I’ll check with my staff, and come back to you.

    Thank you

    Answer : [Re] is the price for 2 boxes or one box?

    This is order number - 231900665 (Oct 16, 2017 )

    Question : [Re] is the price for 2 boxes or one box?

    Dear customer,

    sorry for the late reply, I’ll have our staff check and send you the missing box.

    Thank you

    Answer : [Re] is the price for 2 boxes or one box?

    thanks for your reply. when can receive the things? Because we need it urgently.
    thanks

    Question : [Re] is the price for 2 boxes or one box?

    Dear customer,

    Our staff have deliver them, thank you

    Answer : [Re] is the price for 2 boxes or one box?

    when they deliver? till date i did not receive anything.
    Thanks

    Question : [Re] is the price for 2 boxes or one box?

    Dear customer,

    Our staff have already delivery them.
    Thanky you

+View all Notice, FAQ, Q&A >>
Glucerna 850gm
Glucerna 850gm
Item Q&A
  • Question : Inquiry from 242****Jun 26, 2019

  • Question : Inquiry for the item from laz****Jun 21, 2019

    hi, can i check where is the manufacturing of this Glucerna?
    thanks

    Answer : [Re] Inquiry for the item from laz****

    It's manufactured in The Netherlands. Thank you for your enquiry.

Non-Weighted Feeding Tubes (Kangaroo) 12 Fg (10pcs per box)
Non-Weighted Feeding Tubes (Kangaroo) 12 Fg (10pcs per box)
Item Q&A
  • Question : Inquiry for the item from apr****Jun 15, 2019

    Do you still have this in stocks? Where is your office if i need to self collect urgently?

    Answer : [Re] Inquiry for the item from apr****

    Sorry, no self collection. Delivery will be done by Qoo10 as soon as you make the order. Thank you.

  • Question : Inquiry for the item from 260****Nov 30, 2018

    Hi, do you sell the Kangaroo brand feeding tube individually instead of 10pcs?

    Answer : [Re] Inquiry for the item from 260****

    Hi Thank you so much for your query. We do not sell them individually. If you purchased form BW Generation directly we are able to buy bakc any items you purchase from us if you do not require them anymore. www.bwgeneration.com

Mortar and Pestle 3-Inches (1set) 7M-097
Mortar and Pestle 3-Inches (1set) 7M-097
Item Q&A
  • Question : Inquiry related delivery from fif****Jun 08, 2019

  • Question : Inquiry for the item from Wee****Nov 01, 2018

    What material is used? Is this heavy?

    Answer : [Re] Inquiry for the item from Wee****

    It is not heavy, but small the size of you palm. typically used for grinding down pills so that they can be tube fed to a patient. Please feel free to contact 92289888 to discuss thanks

Adult Diaper: BW Pullup Pants Carton
Adult Diaper: BW Pullup Pants Carton
Item Q&A
  • Question : Inquiry for the item from 234****Jun 06, 2019

    Already submitted a request for a trial BW Pullup Pants Diapers, on BW Free Product Sample Request Form Online. Thanks and best regards.

    Answer : [Re] Inquiry for the item from 234****

    Hi, duly noted. Thank you.

First Aid Box Complete Small Per Box
First Aid Box Complete Small Per Box
Item Q&A
  • Question : Inquiry for the item from 241****May 16, 2019

    May I know the content in the box? How many items?
    Thanks.

    Answer : [Re] Inquiry for the item from 241****

    Hi, thanks for the enquiry. These are the items in the box

    1) Sterile absorbant cotton balls of 10pcs/pck
    2) Cotton buds of 200 tips/pck
    3) Crepe bandage 5cmx4.5mtr
    4) Crepe bandage 7.5cmx4.5mtr
    5) Sterile disposable latex gloves
    6) First aid plaster strips of 20/pck
    7) Forceps
    8) Sterile gauze swabs 7.5xmc7.5cm of 5pcs/pck
    9) Hexodane antiseptic cream 15gsm
    10) Paracetamol tablets of 10s
    11) Proflavin antiseptic lotion 50ml
    12) Safety pins of 10s
    13) Scissors
    14) Sterile wipes of 5s (2x)
    15) Surgical tape 1inchx10yds
    16) Surgical tape 1/2inch x 10yds
    17) Triangular bandage
    18) Ultra carbon tablets of 10s
    19) Sterile water 20ml

[Assure] Surgical Face Mask 3-Ply Blue Earloop
[Assure] Surgical Face Mask 3-Ply Blue Earloop
Item Q&A
  • Question : Inquiry for the item from shi****May 07, 2019

  • Question : Inquiry for the item from wei****Feb 21, 2019

    Is the current expiry date still 7 Feb 2022?

    Answer : [Re] Inquiry for the item from wei****

    Hi, thanks for your enquiry. Yes, that's right. Please let us know if you have any other concerns. Thank you.

  • Question : Inquiry for the item from may****Apr 16, 2018

    My order no 251140273. Seller only informed that item is out of stock after I’ve placed order. Waiting for some time & finally received the mask. However seller had send me different brand mask. I’ve ordered 2boxes Assure brand mask but had received Uroplast mask which is is $4 cheaper (2boxes). Seller should refund me for the over charged of $4.

    Answer : [Re] Inquiry for the item from may****

    Refer to photos

    Question : [Re] Inquiry for the item from may****

    $2 Cheaper/box

    Answer : [Re] Inquiry for the item from may****

    Waiting for seller’s reply

    Question : [Re] Inquiry for the item from may****

    hi, as we already talk in whatapps,

    Answer : [Re] Inquiry for the item from may****

    Ok thanks !

    Question : [Re] Inquiry for the item from may****

    noted

  • Question : Inquiry for the item from luc****Aug 09, 2017

    Can i know the expiry date?

    Answer : [Re] Inquiry for the item from luc****

    Expiry 7 Feb 2022

  • Question : Inquiry for the item from Jin****May 28, 2017

    Country of manufacture for the Assure masks?

    Answer : [Re] Inquiry for the item from Jin****

    Could be in Malaysia. But we have no confirmation.

Wheelchair Heavy Duty Chrome DAEF PVC Upholstery AR0128 Per Unit
Wheelchair Heavy Duty Chrome DAEF PVC Upholstery AR0128 Per Unit
Item Q&A
  • Question : Inquiry for the item from vyv****Apr 30, 2019

    May I know the product net weight ?

    Answer : [Re] Inquiry for the item from vyv****

    Hi, thanks for the enquiry. We're not able to give you an exact weight of this but it weights close to 100kg on its own and is able to withstand a pressure of the same. Hope this helps. Thank you.

  • Question : Inquiry for the item from ayz****Nov 25, 2018

    Whats the max load?

    Answer : [Re] Inquiry for the item from ayz****

    Hi Thank you so much for your query. Please go to this link for more information. https://www.bwgeneration.com/product/wheelchair-assure-rehab-heavy-duty-chrome-daef-pvc-upholstery-ar0128-per-unit/

Plastic Apron 120cm Length (100pcs per box) (EP-008-1P)
Plastic Apron 120cm Length (100pcs per box) (EP-008-1P)
Item Q&A
  • Question : Inquiry from pat****Apr 28, 2019

Non-Weighted Feeding Tubes (Kangaroo) 10 FR (10pcs per box)
Non-Weighted Feeding Tubes (Kangaroo) 10 FR (10pcs per box)
Item Q&A
  • Question : Inquiry for the item from 244****Apr 15, 2019

    Hi,

    How long can this tube dwell in the patient? What is the material of tube? What are the sizes available?

    Answer : [Re] Inquiry for the item from 244****

    Hi, thanks for the enquiry. It can take as short as 1 week to as long as 3 weeks. It is made of silicone. The size you have chosen is 10 FR. Please let us know if you have any further questions. Thank you.

  • Question : Inquiry for the item from nad****Aug 14, 2018