Q&A board

Q & A Lists
Item Question & Answer
100% Authentic] 2YOUNG Peperico Mouse Pad - mousepad computer laptop notebook accessories
100% Authentic] 2YOUNG Peperico Mouse Pad - mousepad computer laptop notebook accessories
Item Q&A
  • Question : Inquiry for the item from cat****Feb 17, 2019

    Hi will the blue color will be restock?

    Answer : [Re] Inquiry for the item from cat****

    Hi.
    There is no expected date when the blue color comes again.
    We apologize for the inconvenience.
    Thank you.

  • Question : Inquiry related delivery from Len****Dec 29, 2018

  • Question : Inquiry for the item from Len****Dec 14, 2018

    Hi,

    Will the dark colour mousepad be restocked anytime soon?

    Cheers,
    WJ

    Answer : [Re] Inquiry for the item from Len****

    Hi. WJ.
    We have all stocks.
    Please order it. Thank you.

100% Authentic] FENICE Business Card Wallet  - card holder case name card case
100% Authentic] FENICE Business Card Wallet - card holder case name card case
Item Q&A
  • Question : Inquiry for the item from esi****Jan 30, 2019

    Can I know when will the black stock arrived and be available ?

    Answer : [Re] Inquiry for the item from esi****

    Hi.
    We are the same seller. (Sweetmango, Iamrich)
    Sorry for the inconvenience.
    Thank you

  • Question : Inquiry for the item from esi****Jan 30, 2019

    What is the color inside black , navy and black wallet ?

    Answer : [Re] Inquiry for the item from esi****

    Please refer to the picture.

  • Question : shipping feeOct 31, 2017

100% Authentic] PLEPLE Twin Case - business card holder case card wallet name card case card sleeve
100% Authentic] PLEPLE Twin Case - business card holder case card wallet name card case card sleeve
Item Q&A
  • Question : Inquiry for the item from lim****Jan 29, 2019

    when will u restock the pink gray ?

    Answer : [Re] Inquiry for the item from lim****

    Hi
    The item will be restocked within next week.
    Thank you.

  • Question : Inquiry for the item from jjo****Jan 08, 2018

    Hi can put how many cards?

    Answer : [Re] Inquiry for the item from jjo****

    Hi.
    It depends on the thickness of cards.
    So we can not exactly answer your question.
    We are really sorry for it. Thank you.

  • Question : Inquiry for the item from apo****Dec 31, 2017

  • Question : Inquiry for the item from ser****Dec 01, 2017

    Do you have the card holder in whole Navy?

    Answer : [Re] Inquiry for the item from ser****

    Yes.
    We made a wrong option. But we can not fix it now.
    So please any option when you order, and leave us the message that you want navy one.
    If so, we will send the whole navy one.
    We apologize for making you inconvenience.
    Thank you.

100% Authentic] ICONIC Desk Monthly Pad - monthly planner scheduler office supplies office goods
100% Authentic] ICONIC Desk Monthly Pad - monthly planner scheduler office supplies office goods
Item Q&A
100% Authentic] GMZ Ghost Pop Slim Wallet - korean wallet card holder case coin pouch coin bank
100% Authentic] GMZ Ghost Pop Slim Wallet - korean wallet card holder case coin pouch coin bank
Item Q&A
  • Question : Inquiry for the item from hil****Jan 12, 2019

    Any restock on beige?

    Answer : [Re] Inquiry for the item from hil****

    The item will not be restocked anymore.
    Only 1 pink and some black colors are left now.
    We apologize for the inconvenience.
    Thank you.

[100% Authentic] LIVEWORK Pocket Camera Pouch v.3 - travel pouch camera bag multi pouch cosmetic
[100% Authentic] LIVEWORK Pocket Camera Pouch v.3 - travel pouch camera bag multi pouch cosmetic
Item Q&A
  • Question : Inquiry related delivery from 260****Dec 27, 2018

  • Question : Inquiry related delivery from 260****Dec 26, 2018

    Hi, can I combine shipping for these three items?

    https://www.qoo10.sg/g/537868925
    https://www.qoo10.sg/g/516044866
    https://www.qoo10.sg/g/554152880

    Answer : [Re] Inquiry related delivery from 260****

    Hi.
    We can give you a little discounted shipping rate, 2.00.
    So the price of items : 47.80
    The shipping fee : 6.70 Qexpress registered mail.
    Total price : 54.50
    If yo want to order, please send us the rely again and please let us know the color you want.
    Thank you.

[100% Authentic] JETOY Choo Choo NAVI Pouch - cosmetic pouch cosmetic organizer makeup pouch bag
[100% Authentic] JETOY Choo Choo NAVI Pouch - cosmetic pouch cosmetic organizer makeup pouch bag
Item Q&A
  • Question : Inquiry for the item from juv****Dec 19, 2018

    Will you restock coton?

    Answer : [Re] Inquiry for the item from juv****

    Hi.
    We guess it will not be restocked soon.
    We are really sorry for it.
    Thank you.

[100% Authentic] WITH ALICE 13Inch Flat Notebook Pouch - Laptop Casing Laptop Sleeve Computer Bag
[100% Authentic] WITH ALICE 13Inch Flat Notebook Pouch - Laptop Casing Laptop Sleeve Computer Bag
Item Q&A
  • Question : Inquiry related delivery from has****Dec 19, 2018

    Hi Seller! Can I buy and collect it personally? I need it by this Friday tks

    Answer : [Re] Inquiry related delivery from has****

    Hi.
    We can not provide the self colletion system.
    We apologize for the inconvenience.
    Thank you.

[100% Authentic] ICONIC Desk Weekly Pad v.2 - weekly planner desk accessories diary memo pad
[100% Authentic] ICONIC Desk Weekly Pad v.2 - weekly planner desk accessories diary memo pad
Item Q&A
[100% Authentic] FUNNY MADE Cooler Bag Car - thermal bag cooler box lunch box breastmilk storage bag
[100% Authentic] FUNNY MADE Cooler Bag Car - thermal bag cooler box lunch box breastmilk storage bag
Item Q&A
  • Question : Inquiry for the item from kel****Dec 03, 2018

    Dear seller, are you able to supply 200 pcs? Do you do customisation such as logo print on the bag? I look forward to hear from you. Thanks

    Answer : [Re] Inquiry for the item from kel****

    Hello.
    Are you sure to buy the 200 packs?
    It is too lot.
    We'll check the stock first.
    If the manufacture company has them, the price will be about $5584.00 SGD.
    The shipping fee will be about $200.00 SGD of EMS.
    And we can add to print the a logo on the bag.
    But the original logo can't remove.
    And the print logo need a extra fee.
    Please check and reply.
    Thakn you very much.

  • Question : Inquiry for the item from nla****Feb 25, 2018

    May I know the bag can keep food/groceries cold for how many hours? Thanks.

    Answer : [Re] Inquiry for the item from nla****

    Hi.
    We can not exactly say how many ours can keep food cool.
    We read reviews from some customers.
    We only know if you use the ice pack with the bag, the cold temperature would be kept for a half day from one seller.
    We are really sorry for not much helping you.
    Thank you.

[100% Authentic] JETOY Hologram Card Pocket 14 Holders - business card holder case card book
[100% Authentic] JETOY Hologram Card Pocket 14 Holders - business card holder case card book
Item Q&A
  • Question : Will you restock "Pearl Earring" design?Sep 26, 2018

    Hi!

    I would like to buy the Pearl Earring design, but will you restock anytime soon?

    Answer : [Re] Will you restock "Pearl Earring" design?

    Hi.
    We are the same seller.
    Pearl earring design will not be restocked.
    Sorry for it. Thank you.

[100% Authentic] INDIGO Willow Neck Card Pocket 4 - card holder wallet
[100% Authentic] INDIGO Willow Neck Card Pocket 4 - card holder wallet
Item Q&A
  • Question : Stock available in future?Sep 09, 2018

    Not selling this anymore?

    Answer : [Re] Stock available in future?

    Hi. You can order the item now.
    But, we can not sell all indigo brand items anymore.
    Thank you.

[100% Authentic] LIVEWORK Mesh Pocket Mini Pouch 2 - card wallet coin pouch coin bank mini wallet
[100% Authentic] LIVEWORK Mesh Pocket Mini Pouch 2 - card wallet coin pouch coin bank mini wallet
Item Q&A
  • Question : Shipping CostSep 04, 2018

    Hi. I would like get 2 pieces of this item. Can shipping be combined?

    Answer : [Re] Shipping Cost

    Hi. We have 2 ids.
    (sweetmango and iamcindy)
    So, please use sweetmango design shop.
    Thank you.

[ MADE IN KOREA ] 8 Pairs Mens Cotton Low Cut Ankle Socks High Quality Casual Sports Men Socks
[ MADE IN KOREA ] 8 Pairs Mens Cotton Low Cut Ankle Socks High Quality Casual Sports Men Socks
Item Q&A
  • Question : Inquiry for the item from edd****Aug 27, 2018

    Hi, do you offer 4 pairs instead of 8? With mixed color of grey and black?

    Answer : [Re] Inquiry for the item from edd****

    Hi.
    You mean 2 gray and 2 black ones?

  • Question : Inquiry for the item from car****Jun 29, 2018

    Hi seller, once I choose the colour, it will come with 8 pairs?

    Answer : [Re] Inquiry for the item from car****

    Yes. 8 pairs of socks will be delivered.
    And you can also choose the colors each you.
    Please leave a message, when you order.
    Thank you.

  • Question : Restock for mixed?Mar 28, 2018

    Hi seller, I would like to know when will you restock for the mixed color of socks? Thanks!

    Answer : [Re] Restock for mixed?

    Hi.
    Thank you for the inquiry.
    You can order the item now.
    Thanks.

  • Question : Order No 250071198Mar 23, 2018

    Above order dated Mar 14th. To date still never arrived. Please check and confirm. Will cancel order if yet to hear from you asap. Thanks.

    Answer : [Re] Order No 250071198

    Hi.
    Thank you for the inquiry.
    We sent your item on Mar 19th from Korea.
    It normally takes for about a week.
    So, your item will be still in transit.
    Could you please wait for a few days more?
    We apologize for the inconvenience.
    Thanky ou.

  • Question : Payment done but transaction was not successfulFeb 01, 2018

    Hi,
    Please refer to my recent purchase as well as payment, however, the transaction did not seems to have gone through.
    Attached copy of my purchase as well as the payment proof.

    Bank transaction no: 12820531517470484962
    Transaction date & time: 1 Feb 2018, 3.34pm
    Amt: S$23.60

    The selection was for 2 Qty of the 8 Pairs Mens Connton Low Cut Ankle Socks High Quality Casual Sports Men Socks

    Appreciate your soonese response on this as there were no contact numbers available.

    Thanks & Rgds
    Pat

    Answer : [Re] Payment done but transaction was not successful

    another attachment for your reference

    Question : [Re] Payment done but transaction was not successful

    Can i please get a response on this today?!!!

    Answer : [Re] Payment done but transaction was not successful

    Hi.
    We should know your order number.
    And in case of the payment, it's better to contact Qoo.sg or the company of your payment.
    We can only check your order after your payment.

[100% Authentic] ANTENNA SHOP Tropical Mini Bag - women shoulder bag canvas bags travel bag
[100% Authentic] ANTENNA SHOP Tropical Mini Bag - women shoulder bag canvas bags travel bag
Item Q&A
  • Question : Inquiry for the item from Chr****Aug 18, 2018

    Hi, is this item ex-stock in Singapore or will it be sent from Korea?

    Answer : [Re] Inquiry for the item from Chr****

    Hi.
    All our items are sent from Korea and they are authentic ones.
    In case of Qexpress, it takes for 3-5days.
    Thank you.

[100% Authentic] ICONIC Slit Half Wallet - card holder card case card wallet korean wallet
[100% Authentic] ICONIC Slit Half Wallet - card holder card case card wallet korean wallet
Item Q&A
  • Question : Shipping combineJul 23, 2018

    Hi Seller, I want to purchase 2 items from separate links (https://www.qoo10.sg/g/610728107 and https://www.qoo10.sg/g/586887455) however, the add-up shipping is $11.90. Will I be able to combine shipping instead of adding the fee per item basis?

    Thanks!

    Regards,
    Lumda

    Answer : [Re] Shipping combine

    Hi.
    Thank you for the inquiry.
    We can give the combined shipping fee now.
    The price of 2 items : 23.30
    The shipping fee (Qxpress 3-5 days shipping feom Korea) : 5.50
    Total price : 28.80
    If you want, order them, please use the link below.
    And please let us know the colors you want.
    Half wallet / Card Pocket

    https://www.qoo10.sg/g/537868139

[100% Authentic] BY.FULLDESIGN Coating Mesh Pouch Medium 2 - cosmetic pouch cosmetic organizer
[100% Authentic] BY.FULLDESIGN Coating Mesh Pouch Medium 2 - cosmetic pouch cosmetic organizer
Item Q&A
  • Question : Inquiry for the item from Che****Jul 14, 2018

    Do u still have pink jelly pouch?

    Answer : [Re] Inquiry for the item from Che****

    Hi.
    Pink jelly color is out of stock.
    But we have brighter color than the color you want.
    Please refer to the attached file. Thank you.

    Question : [Re] Inquiry for the item from Che****

    U did not attached any file.

    Answer : [Re] Inquiry for the item from Che****

    Sorry for it

  • Question : Inquiry related delivery from cas****Dec 16, 2017

    Hi, seller, apologize for my last min enquiries, as I need the items as for Xmas gift urgently next week. Wonder if possible I can meet u for self collection and cash on delivery. Thank you very much. I am looking at about 14pcs for my order.

    Answer : [Re] Inquiry related delivery from cas****

    Hi.
    Our items are sent from Korea Not singapore.
    So pick up service is not available.
    We are really sorry for the inconvenience.
    Thank you.

[100% Authentic] FENICE Sticky Card Pocket / Detachable - card holder case business card case
[100% Authentic] FENICE Sticky Card Pocket / Detachable - card holder case business card case
Item Q&A
[100% Authentic] BY.FULLDESIGN Pencil Pocket v.3 SINGLE - pen holder stationery organizer pen case
[100% Authentic] BY.FULLDESIGN Pencil Pocket v.3 SINGLE - pen holder stationery organizer pen case
Item Q&A
  • Question : WidthJun 29, 2018

    Hi. How many pens can fit in this pencil case?

    Answer : [Re] Width

    Around 7-10 pens can be put into the pencil case.
    Thank you.

[100% Authentic] LIVEWORK Pocket Card Case v.4 - mini pouch card wallet coin pouch coin bank purse
[100% Authentic] LIVEWORK Pocket Card Case v.4 - mini pouch card wallet coin pouch coin bank purse
Item Q&A
  • Question : Inquiry for the item from bub****Jun 25, 2018

    Hi! Is this instock in singapore? Thanks!

    Answer : [Re] Inquiry for the item from bub****

    Hi.
    All our items are sent from Korea.
    We only use the singapore shipping service when they arrive in Singapore.
    Thank you.

[100% Authentic] JETOY Bon Bon Winder / 9 Design - earphone winder earbud cable holder organizer
[100% Authentic] JETOY Bon Bon Winder / 9 Design - earphone winder earbud cable holder organizer
Item Q&A
  • Question : Combine shippingMay 29, 2018

[100% Authentic] ICONIC Folding Carry Bag - travel bag travel organizer travel pouch for luggage
[100% Authentic] ICONIC Folding Carry Bag - travel bag travel organizer travel pouch for luggage
Item Q&A
Made in China Style Fashion Sunglasses Round Mirror Type 13 colors Pink Purple Mirror Lens Glasses
Made in China Style Fashion Sunglasses Round Mirror Type 13 colors Pink Purple Mirror Lens Glasses
Item Q&A
  • Question : Inquiry related delivery from jen****Mar 27, 2018

    Hi seller, good day, I want to order this sunglasses but I would like to ask if is it possible to come by Thursday because I want to bring it home in Philippines please reply or can I pic it up to collect? Thank you.

    Answer : [Re] Inquiry related delivery from jen****

    Hi.
    Thank you for the inquiry.
    All items are sent from Korea not Singapore.
    We only use the domestic shipping. that's why you saw the domestic shipping mark.
    So, it will not be possibe for your item to be delivered within the date you want.
    We are really sorry for making you inconvenience.
    Thank you.

  • Question : enquirySep 16, 2017

    Hi may I know if I order now, can i recd the item on tue if i chose Qxpress?

    Answer : [Re] enquiry

    Hi.
    Even if you choose the normal mail, it will not possible for your item to be delivered on tue, cause our items are sent from Korea.
    We apologize for the inconvenience.
    Thank you.