Q&A board

Q & A Lists
Item Question & Answer
Ladies Microfiber No-Show with Non-Slip Heel Socks (hidden with Heels/Flats/Pumps) 👠 🧦
Ladies Microfiber No-Show with Non-Slip Heel Socks (hidden with Heels/Flats/Pumps) 👠 🧦
Item Q&A
  • Question : Inquiry for the item from dyl****Oct 07, 2019

    I would like to order beige. When will there be stock?

    Answer : [Re] Inquiry for the item from dyl****

    Hi,
    There are 5 pairs left, we will not be producing any more of this design after the stocks finish selling.
    Yours sincerely, Citrusox

    Question : [Re] Inquiry for the item from dyl****

    I want to buy all 5. Can i buy from here or your shop at PS

    Answer : [Re] Inquiry for the item from dyl****

    Dear customer, best if you could buy it from here :) Will process your order accordingly :)

    Do let us know if you has made the purchase.
    (Oct 10, 2019 10:11)

    Question : [Re] Inquiry for the item from dyl****

    Thanks. Just placed the order

    Answer : [Re] Inquiry for the item from dyl****

    Dear customer, thank you for purchasing the item with us! Hope you will like it :)

    .
    (Oct 14, 2019 12:10)

  • Question : Inquiry for the item from hoc****Sep 18, 2019

    Hello when will more stock for beige come in?

    Answer : [Re] Inquiry for the item from hoc****

    Hi,
    This product will be discountinued after the current batch is finished. So there will not be any replenishment of stock.
    You may like to consider this product
    https://www.qoo10.sg/item/CITRUSOX-LADIES-COTTON-NO-SHOW-SOCKS-WITH-NON-SLIP-HEEL-HIDDEN-WHEN-WORN/416327696
    which is the same cut, but in a different cotton material
    Yours sincerely, Citrusox

    .
    (Sep 19, 2019 20:49)

  • Question : Inquiry for the item from lee****Jan 18, 2019

  • Question : Is it Cushioned?Feb 28, 2017

    Hi, is this sock cushioned at the front and the heel?

    Answer : [Re] Is it Cushioned?

    Hi,
    No. This socks is not cushioned at the front and heel. It comes with the anti-skid silicon at the heel to prevent the socks from slipping.
    Cheers, Citrusox

  • Question : Option to selectAug 24, 2014

    Hi,

    The price states 2 for $11 but when i select option is $11.80.

    How is that?

    Answer : [Re] Option to select

    Hi,
    The cart will deduct the discount when you check out.
    Cheers, Citrusox

Anti-Skid Ankle Yoga 🧘🏼‍♀️🤸🏼‍♀️ 5 Toe Socks (22~25 cm) 🧦
Anti-Skid Ankle Yoga 🧘🏼‍♀️🤸🏼‍♀️ 5 Toe Socks (22~25 cm) 🧦
Item Q&A
  • Question : Inquiry for the item from fug****Sep 29, 2019

    Hi !May I when are Bright Pink Colour coming in stock ?
    My favorite 😘 colour are 😍 Bright Pink Colour ……
    Hopefully you all will going in Bright Pink Colour soon……
    thank you 😃

    Answer : [Re] Inquiry for the item from fug****

    Hi,
    Sorry, we will not be producing any more bright pink for this series.
    Yours sincerely, Citrusox

    Question : [Re] Inquiry for the item from fug****

    Oops !No 😭😭😭😭😒 No more Bright Pink 😔

    Answer : [Re] Inquiry for the item from fug****

    So sorry, we have other anti-skid yoga socks in light pink colour that has just been launched in the shop. You may like to check them out :)

  • Question : Inquiry for the item from tan****Sep 23, 2018

    Can't choose set discount.

    Answer : [Re] Inquiry for the item from tan****

    Hi,
    The set discount applies to other designs. The explanatory note is a general store description. This design does not have any set discount.
    Yours sincerely, Citrusox

3 PAIRS Anti-Skid Cotton Ankle Cushioned Socks (available in Adults and Kids sizes)🧦
3 PAIRS Anti-Skid Cotton Ankle Cushioned Socks (available in Adults and Kids sizes)🧦
Item Q&A
  • Question : Inquiry for the item from Msg****Sep 17, 2019

    Hi, I would like to buy total 27 pairs of the adult anti-skid, ankle length socks that are 3 for $13, but would like all to be the same colour dark grey - can that be arranged? Sizes are 10 pairs at men’s size and 17 pairs at women’s size.

    Answer : [Re] Inquiry for the item from Msg****

    Dear customer, thank you for writing in and your interest in our product.


    I am checking with my team and will reply to you as soon as possible

    (Sep 18, 2019 09:32)

    But may I know what measurement size are you prefer
    (Sep 18, 2019 09:32)

    We have 25 ~ 28cm, 22 ~ 25cm for adult :)
    (Sep 18, 2019 09:34)

    Dear customer, upon checking with my team, the colors are already bundled up. It is not possible to change it. However, we will send you of another link where you can choose the colors :)
    (Sep 18, 2019 10:21)

    Hi,
    You may like to look at this listing for colour preference.
    https://www.qoo10.sg/item/CITRUSOX-MEN-ANTI-SLIP-ANTI-SKID-SOLE-ANKLE-SOCKS-%f0%9f%a7%a6/419029866
    Yours sincerely, Citrusox
    (Sep 18, 2019 10:34)

  • Question : Inquiry for the item from mll****Mar 04, 2019

  • Question : Inquiry for the item from jk4****Dec 12, 2018

  • Question : Inquiry for the item from lat****Oct 31, 2018

    hi seller, do you sell for just one pair? Black colour size 16-19cm. Thank you.

    Answer : [Re] Inquiry for the item from lat****

    Hi,
    we only selll it in a bundle for this design.
    Yours, Citrusox

  • Question : Inquiry for the item from alm****Jul 22, 2018

    do you have women anti slip socks bundle promo?

    Answer : [Re] Inquiry for the item from alm****

    Hi,
    The socks are selling at a bundle 3 pairs pack at $13.
    Cheers, Citrusox

    Question : [Re] Inquiry for the item from alm****

    do you have the link for women ankle socks? it isn’t available in current posting.

    Answer : [Re] Inquiry for the item from alm****

    Hi,
    Is this the one?
    https://www.qoo10.sg/item/CITRUSOX-CITRUSOX-WOMEN-BASIC-ANKLE-COTTON-SOCKS/419029059
    Cheers, Citrusox

+View all Notice, FAQ, Q&A >>
🧦 Children / Kids Knee High Cotton Socks (Free size without back heel turn that fits all ages)👫 🧦
🧦 Children / Kids Knee High Cotton Socks (Free size without back heel turn that fits all ages)👫 🧦
Item Q&A
  • Question : Inquiry for the item from 236****Sep 07, 2019

TOE SOCKS | ANTI-SKID SOCKS | NON SLIP SOCKS | NO-SHOW ANKLE CREW LENGTH | sizes for men and women
TOE SOCKS | ANTI-SKID SOCKS | NON SLIP SOCKS | NO-SHOW ANKLE CREW LENGTH | sizes for men and women
Item Q&A
  • Question : Inquiry for the item from kea****Sep 03, 2019

    Which toe socks is the thickest? My shoe size is US 10 men, which thick toe-socks do u recommend?

    Answer : [Re] Inquiry for the item from kea****

    Hi,
    Are you looking for ankle or crew length? The socks in size 25-28cm are suitable for your feet size.

    For ankle, search Qoo10 for 424793055
    For crew, search Qoo10 for 658952291

    Cheers, Citrusox

  • Question : Inquiry for the item from 244****Jul 13, 2019

    How many pairs of ANTI SKID socks do I get for $4.50?

    Answer : [Re] Inquiry for the item from 244****

    Hi thank you for your interest in our product!

    I am checking with my team, and will reply you soon!

    (Jul 15, 2019 12:01)

    Hi, you will get one pair :)
    (Jul 15, 2019 12:12)

    Hi,
    The socks in this listing is $4.90 each, if you choose 3 pairs, it will be $14.
    Yours sincerely, Citrusox
    (Jul 15, 2019 12:20)

  • Question : SKU: 107-1307May 05, 2018

  • Question : Inquiry for the item from pat****Nov 09, 2017

    It not appear at $13 for 3 at the cart. Please advice

    Answer : [Re] Inquiry for the item from pat****

    Hi,
    The problem has been fixed. Please refresh your cart and see.
    Thank you.

  • Question : Inquiry for the item from pat****Nov 09, 2017

    Hi, how to purchase at 3 for $13? I intended to buy 6 but the figure is not at $13 for 3. Please guide me and thank you

    Answer : [Re] Inquiry for the item from pat****

    ..

+View all Notice, FAQ, Q&A >>
Men Cotton Ankle Toe Socks 25~28cm
Men Cotton Ankle Toe Socks 25~28cm
Item Q&A
  • Question : Inquiry for the item from goh****Aug 26, 2019

    Hi how many % cotton for the men individual toe socks?

    Answer : [Re] Inquiry for the item from goh****

    Hi.
    The cotton is approxiamately 85% with 15% spandex.
    Rgds, Citrusox

    .
    (Aug 27, 2019 11:57)

  • Question : Inquiry for the item from hwe****Aug 12, 2017

    What is the composition of the sock material
    How many percent cotton and how many per spandex?

    Answer : [Re] Inquiry for the item from hwe****

    Hi,
    Our ankle toe is 90% combed cotton with 10% spandex.
    Cheers, Citrusox

  • Question : 3 for $13Aug 15, 2016

    Hi, I'm went to set discount to select 3 pairs of this mens ankle toe socks. But the discount is not reflected in my cart. Pls advise. Thks!

    Answer : [Re] 3 for $13

    Hi,
    The discount will be reflected in the cart when you check out. I have attached a print out of the cart for your reference.
    Cheers, Citrusox

  • Question : Did not receive my itemsNov 08, 2015

    Cart number: 98202285
    Order number: 154612990 - 154612992
    Hi seller,

    I had ordered 3 pairs of men toe citrusox socks on 11/10/15 but up till now, after 4 weeks, I still did not receive it. This is my second time ordering from your company but I do not have problems the first time round. Please kindly assist.

    Thank you.

    Answer : [Re] Did not receive my items

    Dear Valued Customer,
    We posted out your 3 pairs of socks the following day, on the 12th October. Kindly check your letterbox as our packages are normally small enough to fit in instead of being delivered to the doorstep. Please also check with your family members whether they had received our package through the letterbox. As you ordered through normal mail without any tracking services, we are unable to track the shipping status. However, all undelivered packages will only be returned to us after 10 days. We will inform you asap should we receive your package in the meantime.

    Yours sincerely, Citrusox Ecommerce Team

    Question : [Re] Did not receive my items

    Hi seller I have already checked with my family members. No package was put inside the letterbox.
    And it's more than 1 mth now. So if it is undelivered, wouldn't you have received the return items by last week?
    If it is lost in mail, what will happen? Will you resend the items? Appreciate if you could kindly assist on this matter.
    Thank you very much.

    Answer : [Re] Did not receive my items

    Hi Li Keow,
    We have not received your package till date. We attached a file of your items packed and posted out on the 12 October 2015. We are sorry that we do not bear any lost packages under normal mail. However, we will upgrade your package to smartpac for free for your next order to prevent any losses again.
    Yours sincerely, Citrusox Ecommerce Team

Women Basic No-Show Flats Socks
Women Basic No-Show Flats Socks
Item Q&A
  • Question : Inquiry for the item from yen****Jun 24, 2019

    Hi is 3 for $11 available?

    Answer : [Re] Inquiry for the item from yen****

    Hi,
    The auto-discount will be activated when you add 3 items to cart.
    Cheers, Citrusox

    .
    (Jun 26, 2019 13:15)

  • Question : 3 for $11 BundleDec 07, 2015

    Hello is the 3 for $11 Bundle still available? Its not stated in the drop list tho.

    Answer : [Re] 3 for $11 Bundle

    Hi Valued Customer,

    The 3 for $11 Bundle is still available. You can add to cart, then inspect your cart to see that the set discount is applied (refer to item price) to the billing.
    Hope this would shade some light on your query.

Cushioned No-Show Loafer Socks 25~28cm
Cushioned No-Show Loafer Socks 25~28cm
Item Q&A
Anti-Skid Snuggly Bedroom Sleeping Socks
Anti-Skid Snuggly Bedroom Sleeping Socks
Item Q&A
  • Question : Inquiry for the item from tea****Jun 07, 2019

    Hi seller,

    Will you be restocking any of the socks as most of the items are SOLD OUT?

    Thanks,
    Christina

    Answer : [Re] Inquiry for the item from tea****

    Hi Christina,
    Apologies that most of the items for this range of bedrooms socks are sold out. We are still looking for new designs.
    Yours sincerely, Citrusox

  • Question : Inquiry for the item from fir****May 01, 2019

    Hi, is the bedroom anti slip socks size suitable for shoe size UK 10 (man)?

    Answer : [Re] Inquiry for the item from fir****

    Hi,
    This design will be tight for UK10. Please check out this listing instead where the sizes are bigger.
    https://www.qoo10.sg/item/CITRUSOX-ANTI-SKID-BEDROOM-SLEEPING-SOCKS-25-28CM-WARM-NONSLIP-RELAXED/419225635
    Cheers, CItrusox

  • Question : Inquiry for the item from hwe****Mar 14, 2019

    1814 110 E

    Good day
    Will you restock this model because most of the colours are sold out.

    Thank you

    Answer : [Re] Inquiry for the item from hwe****

    Hi,
    apologies that this model will not be re-stock.
    Yours sincerely, Citrusox

    .
    (Mar 19, 2019 12:02)

  • Question : Qty and DeliveryFeb 18, 2018

    Is $8.90 for 1 pair of non skid socks?

    Can I collect the item as I am nearby Northstar?

    Answer : [Re] Qty and Delivery

    Hi,

    Thank you for your enquiry.
    Yes, it is $8.90 for 1 pair. Yes, you can collect from our office. But do send us an email on the date and time you wish to pickup as our opening hours are not fixed. Thank you.

    Cheers, Citrusox

  • Question : Toddler sizeAug 11, 2015

    Do you have toddler size socks?

    Answer : [Re] Toddler size

    Hi,
    You can view all kids sock design here:

    http://list.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=7191&banner_no=468396

    Regards,
    Citrusox

FULL COTTON / MICROFIBER / SEAMLESS NO-SHOW SOCKS! FULL-ROUND SILICON at TOP! PREVENTS SLIP ALL DAY!
FULL COTTON / MICROFIBER / SEAMLESS NO-SHOW SOCKS! FULL-ROUND SILICON at TOP! PREVENTS SLIP ALL DAY!
Item Q&A
  • Question : Inquiry related return and exchange from ell****May 03, 2019

  • Question : Inquiry related return and exchange from ell****May 03, 2019

  • Question : Inquiry related return and exchange from ell****May 03, 2019

  • Question : Inquiry for the item from ell****Apr 28, 2019

    Sorry, I meant 1612 Beige color. When will the stock be in? Thanks.

    Answer : [Re] Inquiry for the item from ell****

    Hi,
    It will only arrived in late May or early June.
    Would you like to purchase the black colour first?
    Yours sincerely, Citrusox

  • Question : Inquiry for the item from ell****Apr 28, 2019

    Hi,
    When will stock 1612 be arriving? Thanks.

    Answer : [Re] Inquiry for the item from ell****

    Hi,
    It will only arrived in late May or early June.
    Would you like to check out the other items?
    Yours sincerely, Citrusox



    Hi,
    It will only arrived in late May or early June.
    Would you like to purchase the black colour first?
    Yours sincerely, Citrusox

    (Apr 29, 2019 15:55)

+View all Notice, FAQ, Q&A >>
Crew Length Wool Woolen Socks
Crew Length Wool Woolen Socks
Item Q&A
  • Question : Inquiry for the item from mdk****Mar 11, 2019

    Hi,

    I would like to get 5 pairs of BLACK.

    The current stock balance is just 1 pair.

    May I know when would there be a restock?

    Thank you very much.

    Answer : [Re] Inquiry for the item from mdk****

    Hi,
    My black is out of stock at the moment. We do have dark grey and navy, would you like to consider this?
    Yours sincerely, Citrusox

    Question : [Re] Inquiry for the item from mdk****

    Hi,

    May I know when would the new stocks for Black be in?

    Thank you.

    Answer : [Re] Inquiry for the item from mdk****

    Hi,
    I cannot confirm as of now. It may take 2-3 month.
    Yours sincerely, Citrusox

  • Question : Inquiry for the item from lgl****Nov 12, 2018

  • Question : StockDec 28, 2016

    Hi,

    Would there be a restock for Black and Dark Grey?

    Thank you.

    Answer : [Re] Stock

    Hi,
    Sorry for the late reply. We currently have ready stock for black, light grey & beige. Apologies that we do not have stock for the dark grey. I have updated the quantity for your purchase.
    Cheers, Citrusox

Cotton Pettipants 安全裤 (S~M)
Cotton Pettipants 安全裤 (S~M)
Item Q&A
[Citrusox] Women Cotton Below Knee Long Socks
[Citrusox] Women Cotton Below Knee Long Socks
Item Q&A
[Citrusox] Kids Non-Skid Sole Ankle Socks
[Citrusox] Kids Non-Skid Sole Ankle Socks
Item Q&A
  • Question : Inquiry for the item from ore****Feb 11, 2019

  • Question : Inquiry for the item from jun****Dec 19, 2018

    Hello Seller

    What material is the socks? 100%Cotton?

    Tks.

    Answer : [Re] Inquiry for the item from jun****

    Hi,
    This is 90.5 Polyester 5.9% Nylon 3.6% Spandex.
    We have a new product similar to this in cotton that will be listed next week. Do keep a lookout for it!
    Cheers, Citrusox

    Question : [Re] Inquiry for the item from jun****

    Hi Seller is this new cotton kids socks listing out? Tks.

  • Question : Inquiry from cha****Dec 01, 2018

  • Question : WhiteJan 13, 2017

    Do you have the size 16cm for 4-6 years old in white and black?

    Answer : [Re] White

    Hi Jo,
    Sorry for our late reply. We currently do not carry the white and black in the bigger sizes. However, we will be having new designs in these colours which will be launched in Feb/March.
    Yours sincerely, Citrusox.

  • Question : Black non slip sockNov 03, 2015

    Hi

    Do you have anti slip black socks for 4 years old which is above ankle (not ankle sock).

    Answer : [Re] Black non slip sock

    Dear Valued Customer,

    We currently do not have anti slip black socks for kids that are above ankle.
    However, we will take into consideration your input for our research and development. Thank you!

+View all Notice, FAQ, Q&A >>
[Citrusox] Women Cotton Above Knee High Socks
[Citrusox] Women Cotton Above Knee High Socks
Item Q&A
  • Question : Inquiry for the item from coz****Jan 26, 2019

    Hi seller,
    will you restock M1 socks ?

    Answer : [Re] Inquiry for the item from coz****

    Hi,
    Appologies that we will not be re-stocking M1 for the time being.
    Yours sincerely, Citrusox

  • Question : avail in retail stores? height?Mar 16, 2016

    hi is this available in stores, especially nex branch? does height of socks depend on wearer's height? thanks

    Answer : [Re] avail in retail stores? height?

    Hi, this is available in all outlets. But our nex branch has closed. Maybe you can visit our Bishan Junction 8 #01-29 branch?
    Cheers, Citrusox

[Citrusox] Foot-Care Accessories (Heel Cushion Instep Cushions Insoles)
[Citrusox] Foot-Care Accessories (Heel Cushion Instep Cushions Insoles)
Item Q&A
  • Question : Inquiry for the item from Eba****Dec 31, 2018

    Hi seller any stock for 344? Thank you

    Answer : [Re] Inquiry for the item from Eba****

    Hi,
    344 is currently out of stock. You may like to try other designs. Thank you.
    Yours sincerely, Citrusox

  • Question : Inquiry for the item from bad****Jul 01, 2017

    Hi, is the sticky side with beady surface meant to face down inside my shoes? Because the L and R labels on the sole gels seem to be opposite? Pls confirm if the smooth non beady surface is facing upwards, thanks

    Answer : [Re] Inquiry for the item from bad****

    Hi Sharon,
    the sticky side should be facing down, to paste onto the sole of your shoes. The smooth surface should be touching your feet for comfort.
    Yours sincerely, Lena

    Question : [Re] Inquiry for the item from bad****

    ok thanks!

    Answer : [Re] Inquiry for the item from bad****

    Hi Sharon,
    Thank you for shopping with Citrusox!
    Cheers

  • Question : flat soft gel insole for sandalNov 03, 2015

    Hi Seller, do you have flat soft gel insole that will not slip for sandal?

    Answer : [Re] flat soft gel insole for sandal


    Dear Valued Customer,

    Currently we only have the soft gel insoles listed. Depending on the type of sandals you have, some of these flatter insoles such as Code 344 (which are self-adhesive) might work.

    Thanks for your support.

Ladies Non-Slip (Anti-Skid) Ankle Sock
Ladies Non-Slip (Anti-Skid) Ankle Sock
Item Q&A
  • Question : Inquiry for the item from coo****Dec 28, 2018

    Can the socks fit shoes size 8? Will it be tight? Or I need to buy the men's sizes?

    Answer : [Re] Inquiry for the item from coo****

    Hi,
    The socks will fit a size 8, we normally advise women size 10 & above to get the men size.
    Cheers, Citrusox

  • Question : Inquiry for the item from fla****Oct 10, 2018

  • Question : Short of 1 itemJun 22, 2016

    I ordered 2 pairs of purple and 1 pair of orange sock but only received 1 purple and 1 orange?! Pls resend the other pair of purple. I will pend the confirm delivery till I receive the balance 1 pair purple sock

    Answer : [Re] Short of 1 item

    Hi Linda,
    I believed I have packed the 2 pairs of purple socks together in one packet. Would you like to check again?
    Hi Linda,
    Would like to check if you found the other pair?
    Rgds, Citrusox

[Citrusox] Peep-Toe Nylon Flats No-Show Hidden Socks
[Citrusox] Peep-Toe Nylon Flats No-Show Hidden Socks
Item Q&A
  • Question : Inquiry for the item from jkt****Oct 29, 2018

    Hi! When will the beige one come?

    Answer : [Re] Inquiry for the item from jkt****

    Hi, The beige will not be replenished for the time being. The black is still in stock though.
    Yours sincerely, Citrusox

[Citrusox] Women Ankle Cotton Toe Socks
[Citrusox] Women Ankle Cotton Toe Socks
Item Q&A
  • Question : Restock WhiteOct 23, 2018

    Hi Citrusox, would you be restock the White colour? Thanks.

    Answer : [Re] Restock White

    Hi,
    I have 5 pairs currently and the system has been updated. More stocks will be arriving in mid to late November.
    Cheers, Citrusox

  • Question : Inquiry related delivery from ang****Oct 18, 2018

  • Question : Inquiry for the item from nan****Sep 19, 2018

    hi there, i am holding my order because i saw only 5 white pure in the drop list. can u let me know if u have stocks for 12 pairs of white pure pls? awaiting for your reply. thank you.

    Answer : [Re] Inquiry for the item from nan****

    Hi,
    I have updated the inventory for the white ankle toe socks. Thank you for shopping with Citrusox.
    Cheers, Citrusox

    Question : [Re] Inquiry for the item from nan****

    thank you very much! ;)

    Answer : [Re] Inquiry for the item from nan****

    :)

  • Question : Inquiry for the item from eli****Dec 31, 2017

    Hi, would like to know when will the white toe socks be stock up??

    Answer : [Re] Inquiry for the item from eli****

    Hi,
    THank you for the enquiry. Apologies, but the white toe socks are currently unavailable. Shipment may only be available in Feb/March 2018.
    Happy New Year!
    Yours sincerely, Citrusox

  • Question : Inquiry for the item from kak****Apr 23, 2017

    When are you stocking up the grey colors?

    Answer : [Re] Inquiry for the item from kak****

    Hi,
    Our stock will be arriving on in late May. We apologize for the delay.
    Cheers, Citrusox

+View all Notice, FAQ, Q&A >>
[Citrusox] Mens Basic Cotton No-Show Loafer Socks
[Citrusox] Mens Basic Cotton No-Show Loafer Socks
Item Q&A
  • Question : BundleOct 23, 2018

    Hi, how do I select the bundle deal?

    Answer : [Re] Bundle

    Hi,
    The bundle discount will be reflected in the cart after you choose 3 pairs.
    Yours sincerely,Citrusox

  • Question : Able to fit US size 12/13?Sep 24, 2015

    Hi, would like to check if the loafer and ankle socks are able to fit US size 12/13? Thanks!

    Answer : [Re] Able to fit US size 12/13?

    Hi,
    Yes, our mens socks are able to fit up to size 13.
    Cheers, Citrusox

Women Basic Ankle Cotton Socks 🧦
Women Basic Ankle Cotton Socks 🧦
Item Q&A
  • Question : navySep 17, 2018

    Will navy be restocked?

    Answer : [Re] navy

    Hi,
    Yes! Navy will be restocked on a later date. Estimated mid to late-October. Apologies for the delay.
    Cheers, Citrusox

[Citrusox] Men Anti Slip (Non-Skid) Sole Ankle Socks
[Citrusox] Men Anti Slip (Non-Skid) Sole Ankle Socks
Item Q&A
  • Question : Size DifferentSep 06, 2018

  • Question : Anti SlipDec 31, 2015

    Dear Seller,

    Is there any anti Slip for this type of socks? My size is 265cm. Am i able to wear ? How fast is the delivery if i will to place an order today? Please advise... thanks

    Answer : [Re] Anti Slip

    Hi,
    The sole of this socks is Anti-Slip. The size of this socks will fit you. We post our socks out within 2 working days. Singpost will take deliver the package within 2 working days. However, due to the festive season, the package may be slightly delayed.
    Cheers, Citrusox

  • Question : Ladies socks?Nov 08, 2015

    Do you have the same type of non skid socks for ladies?

    Answer : [Re] Ladies socks?

    Hi Valued Customer,

    We have a similar type of non skid socks for ladies, which we are releasing online pretty soon!
    Hope they are exactly what you are looking for.
    Cheers, Citrusox.

  • Question : Men SocksSep 10, 2015

    Hi

    just want to know what is the max size for the ankle socks. I usually wear men 8-9 or 42/43. would i be able to fit into the socks?

    Thank you

    Answer : [Re] Men Socks

    Hi,
    Our mens socks will be able to fit up to size 13.
    So It will be suitable for you.
    Cheers, Citrusox

  • Question : LengthJul 04, 2015

    hi seller check w u what is the length of the sock in cm

    Answer : [Re] Length

    Hi,
    The socks will fit 25~28cm.
    Cheers, Citrusox

+View all Notice, FAQ, Q&A >>
[Citrusox] Foot-Care Accessories for Men (Shoe Lifts Heel Cushions Insoles)
[Citrusox] Foot-Care Accessories for Men (Shoe Lifts Heel Cushions Insoles)
Item Q&A
  • Question : Inquiry for the item from yew****Aug 23, 2018

    Is item code 313 sells in pair or price is for one piece only?

    Answer : [Re] Inquiry for the item from yew****

    Hi,
    all comes in pairs.
    Cheers, Citrusox

  • Question : Gel heel padJun 30, 2016

    Hi, does your heel padding comes in ladies size? Thanks!

    Answer : [Re] Gel heel pad

    Hi,
    For the ladies foot-care accessories, you can refer to this link.
    http://list.qoo10.sg/g/419889942
    Cheers, Citrusox

[Citrusox] Women No-Show Toe Socks (hidden with Sneakers)
[Citrusox] Women No-Show Toe Socks (hidden with Sneakers)
Item Q&A
  • Question : BLACK COLOUR RESTOCK?Aug 15, 2018

    HI~~ when will black restock? i love these socks!!

    Answer : [Re] BLACK COLOUR RESTOCK?

    Hi,
    Sorry for the delay. The restock will arrive about late September.
    Yours sincerely, Citrusox

    Hi,
    Our black socks arrived today!
    Cheers, Citrusox
    (Aug 17, 2018 20:14)

  • Question : Need it urgentlyApr 22, 2016

    hi, I need it urgently by Tuesday. Possible to receive via normal Mail on Tuesday? Or is there a pick up option?

    Answer : [Re] Need it urgently

    Hi,
    It should be able to reach you via Normal mail by Tuesday if you place order by 2pm today. However, if you need it urgently, you may proceed to any of our retail outlets to purchase. This product is available in store. Sorry we do not offer store pick up at the moment. You can email ecom.qoo@citrusox.com
    with your name, contact, and link of item that you want and I can reserve it instore for you.
    Cheers, Citrusox

[Citrusox] Anti-Skid Bedroom Sleeping Socks (25~28cm)
[Citrusox] Anti-Skid Bedroom Sleeping Socks (25~28cm)
Item Q&A
  • Question : Pilling and fuzz ballsJun 17, 2018

  • Question : OrderDec 18, 2017

[Citrusox] Mens No-Show Loafer Nonslip Heel Toe Socks
[Citrusox] Mens No-Show Loafer Nonslip Heel Toe Socks
Item Q&A
  • Question : sockJun 06, 2018

    hi, is there any more 3 pairs for $15?

    Answer : [Re] sock

    Hi,You may like to check out this listing instead.
    https://www.qoo10.sg/item/CITRUSOX-3-PAIRS-FOR-15-OR-5-90-EACH-NO-SHOW-NON-SLIP-TOE-SOCKS/464158148
    Cheers, Citrusox

  • Question : Anti slip for adultApr 19, 2016

    Hi, do u have any anti slip socks for adult? Intented for elderly @ home. Tq

    Answer : [Re] Anti slip for adult

    Hi, You may like to consider the following:

    > Sleeping Socks (Anti-Slip) for Home Use
    1) Ladies
    http://list.qoo10.sg/item/CITRUSOX-ANTI-SKID-SLEEPING-SOCKS/419647196?sellerview=on
    2) Mens
    http://list.qoo10.sg/item/CITRUSOX-MENS-BEDROOM-SLEEPING-SOCKS-WITH-NON-SKID-SOLE/419225635?sellerview=on

    > Non-Skid Ankle Socks
    1) Ladies
    http://list.qoo10.sg/item/CITRUSOX-LADIES-ANTI-SLIP-NON-SKID-SOLE-ANKLE-SOCK/439101308?sellerview=on
    2) Mens
    http://list.qoo10.sg/item/CITRUSOX-MENS-ANTI-SLIP-NON-SKID-SOLE-ANKLE-SOCKS/419029866?sellerview=on

    Cheers, Citrusox

  • Question : EnquiryFeb 23, 2016

    Hi Seller,
    I intend to order 4 pairs toe sock and 3 pairs ankle toe in 1 order so as to get free delivery.
    How can I go about to place the order? As the 3 pairs ankle toe have a delivery charge.
    Thanks.

    Answer : [Re] Enquiry

    Hi Buyer,

    You will have to order all the items in one single cart that amounts to a total of $25, to get the free delivery.

    Cheers,
    Citrusox Team

    Hi, sorry for the late reply. Order everything within the same cart and you will be eligible for the free delivery.

  • Question : No items receivedFeb 07, 2016

    Hi i bought the items on 3rd Feb. The status of my delivery is delivered. However, i did not receive the 4 socks which i ordered from you. Please advice

    Answer : [Re] No items received

    Hi Kwoon Hang,
    For your order of 4 socks, we will update the status to shipped after package is posted out for delivery. After the parcel has been shipped out, do give it a few days to deliver. Your patience is greatly appreciated. Due to the festive sesason, the parcel may be delayed.
    Regards, Citrusox

  • Question : for womens?Nov 13, 2015

    hi, do you have the 5 toe loafer socks for womens?

    Answer : [Re] for womens?

    Hi,
    Yes, it is available for ladies.
    Please refer to this listing. http://list.qoo10.sg/item/CITRUSOX-MENS-LOAFER-TOE-SOCKS/418837874?sellerview=on
    Cheers, Citrusox

+View all Notice, FAQ, Q&A >>
[Citrusox] Mens Crew Toe Long / Dress Socks
[Citrusox] Mens Crew Toe Long / Dress Socks
Item Q&A
  • Question : Inquiry for the item from kel****May 19, 2018

    Hi, It's May already, when would stock for black be in?

    Answer : [Re] Inquiry for the item from kel****

    Hi,
    Apologies for the delay. The stocks are in and updated.
    Thank you for shopping with Citrusox!
    Cheers!

    Question : [Re] Inquiry for the item from kel****

    Too late. I already bought other brand from BHG already. :(

    Answer : [Re] Inquiry for the item from kel****

    .

  • Question : Availability for black colorApr 11, 2018

    Hi when will the black color be available?

    Answer : [Re] Availability for black color

    Hi,
    Apologies. Our black colour is out-ot-stock at the moment. Restock will most probably be in May.
    Yours sincerely, Citrusox

[Citrusox] Women Rainbow Ankle Toe Socks
[Citrusox] Women Rainbow Ankle Toe Socks
Item Q&A
  • Question : Inquiry for the item from ann****Apr 10, 2018

    Hi do you have any woman toe sock which is higher cut ? Longer than ankle sock

    Answer : [Re] Inquiry for the item from ann****

    Hi,
    We dont' have it in plain colors. Only with patterns. But due to the random designs, we don't sell it on our online platforms. Apologies for the inconvenience.
    Yours sincerely, Citrusox

  • Question : Back in stockNov 15, 2015

    Hi

    When will the sock be back in stock?

    Please state the following:
    1) Name: Cindy
    2) Contact Number and/or Email: justmecin@hotmail.com
    3) Item Code (found on the top right corner) or simply paste the url link of the product page: 419029894
    4) Pattern/Code & Colour: light blue, pink & lime
    5) Quantity Needed: 3 in total for $13

    Answer : [Re] Back in stock

    Hi Cindy,
    This stock will be arriving in mid-December.
    Cheers, Citrusox Ecommerce Team

  • Question : SizeDec 16, 2014

    Hi,

    I would like to know whether the socks can be worn by both men and women?

    Thanks!

    Answer : [Re] Size

    Hi,
    The toe part may be small for guys. We normally recommend this to ladies.
    Cheers, Citrusox