Q&A board

Q & A Lists
Item Question & Answer
[BUNDLE OF 6] Citylife Haren Stool * Huge Savings Best seller *
[BUNDLE OF 6] Citylife Haren Stool * Huge Savings Best seller *
Item Q&A
  • Question : Inquiry related delivery from jlo****Mar 23, 2019

  • Question : Inquiry for the item from elk****Feb 09, 2019

    How come not able to apply the storewide 50% discount to the bundle of 6 chair

    Answer : [Re] Inquiry for the item from elk****

    Hi there, bundle of 6 chair is planned for time sales hence not applicable for the 50% storewide. Apologies for the inconvenience.

  • Question : Inquiry for the item from Jon****Feb 06, 2019

  • Question : Inquiry for the item from Jon****Jan 26, 2019

  • Question : Inquiry from seo****Jan 04, 2019

    Please let me know when you have flash sales. I missed the 6 for $37 one and is waiting for the next time, Thanks.

    Answer : [Re] Inquiry from seo****

    Hi there, promotion deals are set by Qoo10, do keep a lookout on our store. :) Thanks!

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 2] - Citylife Stackable Storage Box with Front Opening 35L  *FREE GIFT - 4L BASKET
[BUNDLE OF 2] - Citylife Stackable Storage Box with Front Opening 35L *FREE GIFT - 4L BASKET
Item Q&A
  • Question : Inquiry for the item from hag****Mar 10, 2019

  • Question : Inquiry for the item from shu****Mar 22, 2019

  • Question : Inquiry for the item from Nic****Mar 18, 2019

    When will CLEAR restock?
    Can the front cover slip into the top of the box?

    Answer : [Re] Inquiry for the item from Nic****

    Hi there, clear has been restocked. the cover does not slip into the box, but it is foldable and has a groove to prevent re-closing.

  • Question : Inquiry related return and exchange from lee****Mar 12, 2019

    Ive just received the parcel left in front of my door after a delivery phone call, but there was only 2 boxes instead of 4 which I should have received with 2 orders. The free gift was 2 instead of 1 as well. Please deliver the missing 2 boxes!

    Answer : [Re] Inquiry related return and exchange from lee****

    Hi could you please advise your order number please so we can check this for you?

    Question : [Re] Inquiry related return and exchange from lee****

    Order no. 291326832

    Answer : [Re] Inquiry related return and exchange from lee****

    Hi we will arrange Qxpress to pick up your short items tomorrow, tracking is SG1648711

  • Question : Inquiry related delivery from bb_****Mar 11, 2019

    Order No. 291197917
    When delivering items? Thanks.

    Answer : [Re] Inquiry related delivery from bb_****

    Hi there, apologies for missing your message. Your items is tagged as delivered by Qxpress, do let us know if you have yet to receive them. Thanks!

+View all Notice, FAQ, Q&A >>
[BUNDLE of 3] Citylife Single Tier Drawer 35L * Stack-able and sturdy design !
[BUNDLE of 3] Citylife Single Tier Drawer 35L * Stack-able and sturdy design !
Item Q&A
  • Question : Inquiry related return and exchange from 236****Mar 22, 2019

    Hi,

    You sent the wrong item to me for order 292018051. Please arrange for replacement asap.

    Regards.

    Answer : [Re] Inquiry related return and exchange from 236****

    Hi there, apologies for the error, we will send the correct items along to you via Qxpress - SG1658981. Please keep the wrong items as a token of our apology.

  • Question : Inquiry for the item from cle****Mar 22, 2019

    Hi, may I know when will the clear drawers be restocked? Thanks.

    Answer : [Re] Inquiry for the item from cle****

    Hi there, clear drawers will be restocked mid year.

  • Question : Inquiry for the item from hop****Mar 19, 2019

    Why can't we apply 30% shop coupon to this item even when there's no time sale?

    Answer : [Re] Inquiry for the item from hop****

    Hi there, this item is classified under "Crazy deal of the week", the items are already on discounted pricing and not applicable for 30% storewide. Thanks and apologies for any inconvenience.

  • Question : Inquiry for the item from ger****Feb 28, 2019

    Hi, why am I not able to apply the $15 discount coupon for this item? Thanks.

    Answer : [Re] Inquiry for the item from ger****

    Hi there, this item is planned for time sales and not applicable for shop coupon. Thanks and apologies for the inconvenience.

  • Question : Inquiry for the item from win****Feb 11, 2019

+View all Notice, FAQ, Q&A >>
[BUY 1 GET 1 FREE] Citylife 4 Tier  Comfort Cabinet w Wheels 72L* BEST DEAL!
[BUY 1 GET 1 FREE] Citylife 4 Tier Comfort Cabinet w Wheels 72L* BEST DEAL!
Item Q&A
  • Question : Inquiry for the item from Jin****Mar 22, 2019

    hi is the buy 1 free 1 for the 4 tier? so i will receive 2 items of the exact same size?

    Answer : [Re] Inquiry for the item from Jin****

    HI there, yes that is correct.

  • Question : Inquiry for the item from Wsp****Mar 02, 2019

  • Question : Inquiry related cancel and refund from ede****Jan 25, 2019

    Hello! I called the line that is posted! Nobody answer! And when u getting back to check

    Answer : [Re] Inquiry related cancel and refund from ede****

    Please cancel my 2nd order. You only sent one set despite I paid for 2 sets.

    Question : [Re] Inquiry related cancel and refund from ede****

    We hope you have enjoyed shopping with us!

  • Question : Inquiry for the item from ede****Jan 24, 2019

    Please check my order. I have attached my Q post to u to show u my order number. Now I attached your photo of delivery. Only one set came. I have ordered 2 sets . Please check ....

    Answer : [Re] Inquiry for the item from ede****

    We hope to have your continued support. Thanks!

  • Question : Inquiry for the item from mil****Jan 21, 2019

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 3] Citylife Sugar Storage Container 32L * Exclusive colors on Qoo10!
[BUNDLE OF 3] Citylife Sugar Storage Container 32L * Exclusive colors on Qoo10!
Item Q&A
  • Question : Inquiry for the item from Emi****Mar 21, 2019

    Hi
    Something is wrong with this item as I cannot apply
    the 50% shop coupon at all. This set is selling at 49.90 now and not on time sale or special .please check and ammended accordingly as I missed the earlier time sale of 19.90 and do not mindpaying 49.90less 50%=24.95 for this set . Thank you.

    Answer : [Re] Inquiry for the item from Emi****

    Hi there, we have rectified this issue on our end. Please attempt again. :)

  • Question : Inquiry for the item from Emi****Mar 11, 2019

[New Item] Citylife 283L 5 Tier Cabinet - Giraffe design * Storage Inspiration*
[New Item] Citylife 283L 5 Tier Cabinet - Giraffe design * Storage Inspiration*
Item Q&A
  • Question : Inquiry for the item from 244****Mar 16, 2019

  • Question : Inquiry for the item from nur****Mar 08, 2019

    May i know the picture of the bicycle

    Answer : [Re] Inquiry for the item from nur****

    Hi there, here is the photo. Thanks

    Question : [Re] Inquiry for the item from nur****

    Is the size big ?

    Answer : [Re] Inquiry for the item from nur****

    Is the size big ?

    Question : [Re] Inquiry for the item from nur****

    Hi there, dimension is as details: 59.5 x 40 x 117.5cm. Thanks!~

  • Question : Inquiry for the item from 261****Feb 25, 2019

  • Question : Inquiry for the item from tha****Jan 05, 2019

Citylife Spacious Cabinet 4 Tier 108L * Large capacity storage cabinet
Citylife Spacious Cabinet 4 Tier 108L * Large capacity storage cabinet
Item Q&A
  • Question : Inquiry related return and exchange from sta****Mar 13, 2019

    Order 291491588, ordered 5 tier but received 4 tier. Kindly advise how to solve this issue.

    Answer : [Re] Inquiry related return and exchange from sta****

    Hi there, apologies for the error, we will arrange an exchange for you, will update you on the exchange details tomorrow.

    Question : [Re] Inquiry related return and exchange from sta****

    Any updates on the exchange?

    Answer : [Re] Inquiry related return and exchange from sta****

    Hi there, we are arranging for this week to send the exchange, I will send you a text message to confirm the date and timing.

  • Question : Inquiry related delivery from joy****Feb 02, 2019

    Hi. If i order today 2 feb, when can i expect to receive it? Can i get it lastest by 4th feb?

    Answer : [Re] Inquiry related delivery from joy****

    Hi there, the item will be picked up by Qxpress in 1-2 days and sent to you in 1-3 days. Thanks!

  • Question : Inquiry for the item from 237****Jan 23, 2019

    Hi,
    1) Are there plans to bring in the 5tier? If yes do you have a date?
    2) For the multi-colour options, can we choose the colours of the drawers? Are the colours fixed as shown in the pic?
    Thanks!

    Answer : [Re] Inquiry for the item from 237****

    Hi there, we do have a 5 tier one, i already add in the option. And the multi color can't choose the tier color

    Question : [Re] Inquiry for the item from 237****

    Tq, can I know what colours are the 5 tier drawers?
    Will u be having the grey drawer version?
    Any more sakes coming up?

    Answer : [Re] Inquiry for the item from 237****

    Currently, 5 tier drawer we only have clear color

  • Question : Inquiry for the item from erh****Jan 03, 2019

    Hi seller
    Do you have available stock of 5-tier?
    Thanks.

    Answer : [Re] Inquiry for the item from erh****

    Hi there, stock for 5 Tier is not yet in. Sorry!

  • Question : Inquiry for the item from lay****Dec 30, 2018

    Seller, any stock for 5 tier multi colour?

    Answer : [Re] Inquiry for the item from lay****

    Hi there, we are currently oos for 5 tier. Thanks!

    Question : [Re] Inquiry for the item from lay****

    Seller, you mentioned ths stock should be in, but I can't find. Please let me know the URL in Q10.

    Answer : [Re] Inquiry for the item from lay****

    Hi we are still OOS for the 5 Tier cabinet. So sorry for the inconvenience.

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 2] Large Capacity Storage Box - 55L * Vibrant colors *
[BUNDLE OF 2] Large Capacity Storage Box - 55L * Vibrant colors *
Item Q&A
  • Question : Inquiry for the item from mst****Mar 16, 2019

    Hi, do u hv box with wheels? Thks!

    Answer : [Re] Inquiry for the item from mst****

    Hi there yes we do, do check out our other boxes on our qoo10 shop.

[Special Strong Box Promotion!] - Citylife Strong Box 96L ~ Reinforced !
[Special Strong Box Promotion!] - Citylife Strong Box 96L ~ Reinforced !
Item Q&A
  • Question : Inquiry related delivery from Viv****Mar 15, 2019

    Hi, I am interested to purchase this item. As I need Iit urgently, possible to self collect at your store today or tomorrow (Sat) after placing order?

    Answer : [Re] Inquiry related delivery from Viv****

    Hi there, yes you can place an order and collect tomorrow at our warehouse. Please contact me directly via sms - 97209733 if you wish to purchase. Thanks!

  • Question : Inquiry for the item from Ntw****Jan 31, 2019

    Hi seller. I would like to brought this storage box. But may I know when will there be promotion again ?

    Answer : [Re] Inquiry for the item from Ntw****

    Hi there, there is no promotion at present, you could follow our store to grab more discount information, thank you

  • Question : Inquiry for the item from dor****Jan 22, 2019

    Hi I am looking for 27 or 30L. Do you have this size?

    Answer : [Re] Inquiry for the item from dor****

    Hi yes, x6070 is 30L

  • Question : Inquiry for the item from reg****Dec 26, 2018

  • Question : Inquiry for the item from ang****Nov 11, 2018

    Hi, may I confirm that this is buy 1 get 1 free?

    Answer : [Re] Inquiry for the item from ang****

    Hi,

    We are having 50% discount voucher for this product now. You xan apply this voucher upon purchase.

    Thanks

[BUNDLE OF 2] - Citylife Signature Single Tier Drawer 24L
[BUNDLE OF 2] - Citylife Signature Single Tier Drawer 24L
Item Q&A
  • Question : Inquiry for the item from 233****Mar 15, 2019

    Dear sir/ madam,
    I had ordered 2 drawers from you under order no:291486692. However, the 2 drawers are spoiled upon receive. Please arrange to resend 2 drawers to me as soon as possible as I needed them urgently.
    Please reply.

    Answer : [Re] Inquiry for the item from 233****

    Hi there, noted we will send a replacement for the items via Qxpress - SG1648713

  • Question : Inquiry for the item from mme****Feb 24, 2019

  • Question : Inquiry for the item from fon****Dec 29, 2018

    Hi seller, when will the clear drawers be available?

    Answer : [Re] Inquiry for the item from fon****

    Hi there, clear drawers will be restocked end of jan. Thanks!

  • Question : Inquiry for the item from che****Nov 09, 2018

  • Question : Inquiry for the item from jac****Nov 02, 2018

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 3] - Citylife Sugar Storage Container (2x50L + 32L)  *Pastel Colors
[BUNDLE OF 3] - Citylife Sugar Storage Container (2x50L + 32L) *Pastel Colors
Item Q&A
  • Question : Inquiry for the item from tie****Mar 14, 2019

    Hi how to use the 50% discount coupon? I tried to apply it but cannot

    Answer : [Re] Inquiry for the item from tie****

    Hi there, this item is scheduled for time sale and not applicable for the 50% storewide coupon. Storewide coupon is only applicable for items branded under Citylife by Citylong. Apologies for any inconvenience caused.

  • Question : Inquiry for the item from bsl****Jan 24, 2019

    Hi,

    Is the sugar container air-tight to prevent air and moisture getting in?

    Thanks.

    Answer : [Re] Inquiry for the item from bsl****

    Hi, The sugar container is not air-tight.

  • Question : Inquiry for the item from 243****Jan 22, 2019

    Hi seller,
    Has the Pastel Blue color container stock arrive?

    Answer : [Re] Inquiry for the item from 243****

    Hi there, not yet. Thanks!

  • Question : Inquiry for the item from at2****Dec 26, 2018

    hello , good morning... if I order today online, can I come and self collect this afternoon ?

    Answer : [Re] Inquiry for the item from at2****

    Hello

    Question : [Re] Inquiry for the item from at2****

    Hi Ms Tan, Thank you for your support.

    Answer : [Re] Inquiry for the item from at2****

    I collected 2 sets yesterday

    Question : [Re] Inquiry for the item from at2****

    Thank you for your support.

    Answer : [Re] Inquiry for the item from at2****

    👍

    Question : [Re] Inquiry for the item from at2****

    :)

  • Question : Inquiry for the item from emi****Dec 27, 2018

    Hi... Wants to buy more. Will you be replenishing?

    Answer : [Re] Inquiry for the item from emi****

    Hi,

    The goods will be replenish end of Jan, thank you for your support.

    Question : [Re] Inquiry for the item from emi****

    Thanks for the reply. Will order then if still need.

    Answer : [Re] Inquiry for the item from emi****

    Thank you

+View all Notice, FAQ, Q&A >>
Citylife Rice Container with Sliding Lid 10L
Citylife Rice Container with Sliding Lid 10L
Item Q&A
  • Question : Inquiry for the item from bab****Mar 12, 2019

    Can 10kg rice fit into this container? Tks

    Answer : [Re] Inquiry for the item from bab****

    Hi there, yes the item capacity is 10L. However on filling it with a bag of 10KG rice it will be very full. Thanks!

  • Question : Inquiry related delivery from gin****Mar 07, 2019

    Hi,

    I intend to buy some storage boxes with free delivery together with the rice container. Since the items are from the same co., may I know if the $3.99 delivery is waivable?

    TIA.

    Answer : [Re] Inquiry related delivery from gin****

    Hi,

    I intend to buy some storage boxes with free delivery together with the rice container. Since the items are from the same co. and same order, may I know if the $3.99 delivery is waivable?

    Question : [Re] Inquiry related delivery from gin****

    Hi there, our shop on Qoo10 covers the shipping from our warehouse. You should not have to pay the delivery fee. Thanks!

    Answer : [Re] Inquiry related delivery from gin****

    Hi,

    Attached is still showing shipping of $3.99? Please advise, as I would like to proceed with order asap.

    TIA.

    Question : [Re] Inquiry related delivery from gin****

    Hi there, could you kindly reflect this to Qoo10 suport? on our end we are unable to do anything, might be a system error.

Bundle of 3 ~ Citylife Beege Modular Drawer ~ 3 Sizes
Bundle of 3 ~ Citylife Beege Modular Drawer ~ 3 Sizes
Item Q&A
  • Question : Inquiry for the item from joe****Mar 10, 2019

    Is it stackable?

    Answer : [Re] Inquiry for the item from joe****

    Hi there yes this item is stack-able. Thanks for your enquiry.

  • Question : Inquiry for the item from pir****Feb 21, 2019

    Why cannot apply 50% discount code for this item?

    Answer : [Re] Inquiry for the item from pir****

    Hi the problem has been rectified. Thanks !

[BUY 1 GET 1 FREE] Citylife Under-bed Storage Container with Wheels (44L / 54L) ~ Storage Spacesaver
[BUY 1 GET 1 FREE] Citylife Under-bed Storage Container with Wheels (44L / 54L) ~ Storage Spacesaver
Item Q&A
  • Question : Inquiry for the item from 240****Mar 09, 2019

    Hi, in the photo 54L product model stated X-6075...but when I see selection for placing item in my cart, I see 6073 but no indication of 6075 as model.
    May I know the color of the product (body/Lid and Castors)and also would like to see actual photo of the 54L model.
    Will the demtion will be the same as 6075? 95(L)x46.4(W)x17.1(H)???

    Thanks

    Answer : [Re] Inquiry for the item from 240****

    Hi apologies for that, that is a typo on our design page. model for 54L is actually x6073, with dimension of 95(L)x46.4(W)x17.1(H) Apologies for the confusion, we wil have this corrected on our page.

CRAZY DEAL - 105L JUMBO Storage Container with Wheels! Super Large Capacity
CRAZY DEAL - 105L JUMBO Storage Container with Wheels! Super Large Capacity
Item Q&A
[BUNDLE OF 3] Sugar Storage Container 31L ~ Sweet pastel colors
[BUNDLE OF 3] Sugar Storage Container 31L ~ Sweet pastel colors
Item Q&A
  • Question : Inquiry for the item from geo****Feb 27, 2019

    Hi how come i cannot have discount even i followed ur shop. ? The discount code does not appear even i have applied successfully.

    Answer : [Re] Inquiry for the item from geo****

    Hi we have rectified this issue, kindly try again and let us know if it works.

  • Question : Inquiry for the item from geo****Feb 26, 2019

    Hi can i have all 3 in the same color? Must i buy three?

    Answer : [Re] Inquiry for the item from geo****

    Hi there yes this is a bundle of 3, you can choose the color we will send 3 pieces in the same color.

  • Question : Inquiry from Juz****Feb 10, 2019

    The 50% shop coupon cannot be used on this product?

    Answer : [Re] Inquiry from Juz****

    Hi seller. Refreshing my enquiry. Your advise awaits.

    Question : [Re] Inquiry from Juz****

    Hi there, this item is on time sales and is not applicable for the 50% storewide discount voucher. Please do keep an eye out for our time sales. THanks!

    Answer : [Re] Inquiry from Juz****

    Hi seller $35.90 is Q Sales price. Not time Sale price but couoon not applicable. When wd you be having the time sales promo?

    Question : [Re] Inquiry from Juz****

    Hi time sales is set by qoo10 team. Any item registered for time sales is not applicable for the storewide coupon. Apologies for any inconvenience caused.

  • Question : 關於商品joa****會員的咨詢。Jan 30, 2019

Citylife Storage Box without Wheels 50L ~ Single piece ~
Citylife Storage Box without Wheels 50L ~ Single piece ~
Item Q&A
  • Question : Inquiry for the item from geo****Feb 27, 2019

    Hi u still have the pink version? I followed ur shop but do not have coupons for discount above 50 dollars why? How to get discount? Thks

    Answer : [Re] Inquiry for the item from geo****

    Hi we have rectified this issue, kindly try again and let us know if it works.

  • Question : Inquiry for the item from geo****Feb 27, 2019

    Hi u still have the pink version? I followed ur shop but do not have coupons for discount above 50 dollars why? How to get discount? Thks

    Answer : [Re] Inquiry for the item from geo****

    Hi we have rectified this issue, kindly try again and let us know if it works.

  • Question : Inquiry for the item from ras****Jan 06, 2019

    Does the measurements given in picture include size of the lid?

    Answer : [Re] Inquiry for the item from ras****

    Hi there, no it does not include.

  • Question : Inquiry related delivery from gir****Dec 12, 2018

Citylife Rectangle 4 Tier Rack * Storage Inspiration *
Citylife Rectangle 4 Tier Rack * Storage Inspiration *
Item Q&A
  • Question : Inquiry related return and exchange from sul****Feb 27, 2019

    I ordered 4 tier rectangular tray but was given triangular tray instead. Please respond to my query sent this morning via the order page.

    Answer : [Re] Inquiry related return and exchange from sul****

    Hi replied to your other thread.

  • Question : Inquiry for the item from sha****Dec 26, 2018

  • Question : Inquiry for the item from vel****Dec 03, 2018

  • Question : Inquiry for the item from mer****Sep 15, 2018

    This is buy 1 get 1 free so I will get 2 units of it?

    Answer : [Re] Inquiry for the item from mer****

    hi there, yes that is correct :)

[BUY 27L GET 9L FREE!]  Citylife 3 Tier Mini Cabinet - Get 9L Stack-able drawer free!
[BUY 27L GET 9L FREE!] Citylife 3 Tier Mini Cabinet - Get 9L Stack-able drawer free!
Item Q&A
  • Question : Inquiry for the item from sis****Feb 27, 2019

    hi,do you have other colors?

    Answer : [Re] Inquiry for the item from sis****

    Hi currently only yellow available.

  • Question : Inquiry for the item from viv****Feb 24, 2019

    Hi seller, is this 3tier in ‘yellow’ colour as shown? Thanks!

    Answer : [Re] Inquiry for the item from viv****

    yes that is correct.

  • Question : Inquiry for the item from Lil****Oct 20, 2018

    Hi the size how wide it is cause u only has length thanks

    Answer : [Re] Inquiry for the item from Lil****

    Hi, the item dimensions are 37x26x45cm. Thanks!

  • Question : Inquiry for the item from tch****Oct 10, 2018

    Hi
    Able to fit A4 size paper? Can it be detached?
    3tier +1 means I get 4 set?

    Answer : [Re] Inquiry for the item from tch****

    Hi,

    Thank you for your interest in Citylife products. Yes this model G-5071 able to fit in A4 paper. It cannot be detach and it was fix 3tier together.

    We are having "1 for 1" promotion, meaning if u purchse 1pcs 3tier cabinet, we will free you 1pcs 3tier cabinet. Total 2pcs of 3tier cabinet.

    Thanks

    Question : [Re] Inquiry for the item from tch****

    Ok noted. How about the 30% disc I cant apply today. Isit only can apply tmr?

    Answer : [Re] Inquiry for the item from tch****

    Hi,

    30% off is not applicable for bundle deals and crazy deals promotion.

    Thanks.

  • Question : Inquiry for the item from tch****Oct 10, 2018

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 3] Citylife Storage box with Wheels - 30L
[BUNDLE OF 3] Citylife Storage box with Wheels - 30L
Item Q&A
  • Question : Inquiry for the item from imx****Feb 25, 2019

    Hi , may I know the 50^ apply to all product ? I can’t add in the storage box or bundle 3 deal ?? Thanks for assit

    Answer : [Re] Inquiry for the item from imx****

    Hi there, coupon can be applied storewide besides items planned for time sales and crazy deals of the week. Thanks !

  • Question : Inquiry related delivery from whi****Feb 23, 2019

  • Question : Inquiry for the item from sel****Feb 16, 2019

  • Question : Inquiry for the item from flo****Nov 09, 2018

    If I buy 11.11 buy 1 free 1
    I will recieve 6 box?

    Answer : [Re] Inquiry for the item from flo****

    hi there yes that is correct, order placed now will also receive this promotion. :) thanks!

  • Question : Inquiry for the item from ace****Nov 09, 2018

    Buy one get one free means total how many boxes we will get ? Thanks

    Answer : [Re] Inquiry for the item from ace****

    Hi there, it will be a bundle of 3 x 2 sets, so total 6 boxes. :) Thanks!

+View all Notice, FAQ, Q&A >>
*Best Seller * Citylife Button Stool (Gloss)* Get 1 Free 25cm Stool!
*Best Seller * Citylife Button Stool (Gloss)* Get 1 Free 25cm Stool!
Item Q&A
  • Question : Inquiry for the item from Ari****Feb 25, 2019

    Hi, i cannot seem to apply coupon for this product

    Answer : [Re] Inquiry for the item from Ari****

    Hi there, this item is scheduled for time sale and not applicable for coupon. Thanks!

  • Question : Inquiry from ind****Feb 23, 2019

    Hi, how come i am not able to use the 50% store wide discount? I am planning to buy citylife button stool

    Answer : [Re] Inquiry from ind****

    Hi there, this item is planned for time sale hence not applicable for 50% storewide coupon. thanks!

  • Question : Inquiry for the item from ace****Feb 23, 2019

    hi. what is the max low the stool can hold ?

    Answer : [Re] Inquiry for the item from ace****

    hi max load is 100kg.

  • Question : Inquiry for the item from Swe****Nov 29, 2018

    Hi seller,
    Any restock for Ice Grey Colour? Thanks!

    Answer : [Re] Inquiry for the item from Swe****

    Hi there, ice grey color stock will be coming in December. Do keep a lookout. Thanks!

  • Question : Inquiry for the item from 238****Nov 25, 2018

+View all Notice, FAQ, Q&A >>
BUNDLE OF 3 * Citylife Mini Single Tier Drawer 1L *Stackable*
BUNDLE OF 3 * Citylife Mini Single Tier Drawer 1L *Stackable*
Item Q&A
  • Question : Inquiry for the item from ten****Feb 22, 2019

    Hi seller, bundle of 3 set for $28.90?
    Meaning I will receive 3X3 drawers altogether? Can mix color in multiple of 3 drawers?

    Answer : [Re] Inquiry for the item from ten****

    Hi there, bundle of 3 single tier drawers means is 3 pieces of single tier drawer for the price. Thanks! Yes you can mix color.

  • Question : Inquiry for the item from lpn****Nov 16, 2018

    What does Bundle of 3 mean? 3 pieces of single tier drawer for the price of 1, ie $12.90?

    Answer : [Re] Inquiry for the item from lpn****

    hi there, yes that is correct. the price is for a set of 3 drawers.

  • Question : Can mix colours?Nov 10, 2018

    Can mix colours?

    Answer : [Re] Can mix colours?

    Hi there apologies but we currently unable to mix the colors. Thanks!

[BUNDLE OF 3] - Citylife Soft Closing Storage Container 22L or 45L ~ S and M size ~
[BUNDLE OF 3] - Citylife Soft Closing Storage Container 22L or 45L ~ S and M size ~
Item Q&A
  • Question : Inquiry related return and exchange from rec****Feb 02, 2019

  • Question : Inquiry for the item from exi****Jan 19, 2019

    Is this item stackable ?

    Answer : [Re] Inquiry for the item from exi****

    Hi there, yes it is, but as there are wheels, it will not be very stable as the lids do not have grooves to stable the wheels, unlike our other models.

[BUNDLE OF 2] Citylife Food Storage Container with  Divider - 0.64L and 1.04L
[BUNDLE OF 2] Citylife Food Storage Container with Divider - 0.64L and 1.04L
Item Q&A
  • Question : Inquiry for the item from ben****Jan 27, 2019

    Do you see the lid. I have one of your containers and the lid broke.

    Answer : [Re] Inquiry for the item from ben****

    Hi are you able to send a photo pls? Thanks!

    Question : [Re] Inquiry for the item from ben****

    It's the 1040ml single compartment model

    Answer : [Re] Inquiry for the item from ben****

    Hi there, could you provide the order number and we will arrange replacement for you.

    Question : [Re] Inquiry for the item from ben****

    Hi, sorry for the misunderstanding. I am not asking for a warranty. I bought your product at giant supermarket. But I broke the cover. Do you sell replacement covers? Thanks.

    Answer : [Re] Inquiry for the item from ben****

    Hi there, we don't sell replacement covers. We hope to have your continued support. Thanks!

    Question : [Re] Inquiry for the item from ben****

    Thank you.

    Answer : [Re] Inquiry for the item from ben****

    You are most welcome.

  • Question : Inquiry for the item from j.s****Dec 10, 2018

  • Question : Inquiry for the item from ypf****Nov 16, 2018

    the container is 2 or 3 divider?

    Answer : [Re] Inquiry for the item from ypf****

    Hi, the container is 1 divider for 2 storage spaces. Thanks!

[BUNDLE OF 3] Citylife Large Capacity Storage Box with Wheels - 77L!
[BUNDLE OF 3] Citylife Large Capacity Storage Box with Wheels - 77L!
Item Q&A
  • Question : Inquiry for the item from ema****Feb 01, 2019

  • Question : Inquiry for the item from Sta****Feb 13, 2019

    Hi I am interested to purchase the 77l storage box . Please advise if the 30 percent off shop coupon can be used on this bundle of 3 storage boxes? I can't apply the coupon on this item. Thanks.

    Answer : [Re] Inquiry for the item from Sta****

    Hi there, it has been rectified, please try again. Thanks!

  • Question : Inquiry for the item from Sta****Feb 11, 2019

    Hi is there still promo for the 50 percent off store wide with shop coupon.?

    Answer : [Re] Inquiry for the item from Sta****

    HI 50% storewide promo is currently over.

  • Question : Inquiry related cancel and refund from vin****Jan 30, 2019

    Please tell me how Long I need to wait for the replacement? I order a box last mth. You delivered a damage box. And the response is very poor frm your company. If you can’t deklover a replacement please refund me one price of one box. Becoz I ordered 3 boxes. One box I so badly damage below please be responsible seller.

    Answer : [Re] Inquiry related cancel and refund from vin****

    Hi apologies, we have replied to your other thread.

  • Question : Inquiry related cancel and refund from vin****Jan 22, 2019

    Please reply to my message. The box I had received is damage. When will it be replaced?

    Answer : [Re] Inquiry related cancel and refund from vin****

    Hi the replacement will be sent in a few days.

    Question : [Re] Inquiry related cancel and refund from vin****

    I’m still waiting for the replacement

    Answer : [Re] Inquiry related cancel and refund from vin****

    It’s been more then a week waiting for your replacement. How Long go I need to wait? The box is damage I’m clearing up my house for Chinese New Year

    Question : [Re] Inquiry related cancel and refund from vin****

    Hi there, apologies for the delay, item was not picked up by Qxpress. We will expedite the pickup and have it sent to you asap. Thanks!

+View all Notice, FAQ, Q&A >>
[Set of 4pcs] Citylife KIMI Shoe Box
[Set of 4pcs] Citylife KIMI Shoe Box
Item Q&A
  • Question : Inquiry for the item from emi****Feb 11, 2019

    Hi
    Still waiting for your reply. I ordered 3 x bundled of 4pcs... Should receive 12 pcs of the storage box. But you send me only 3pcs!!! Wrote to you since 2 Feb. No reply till now.

    Answer : [Re] Inquiry for the item from emi****

    Hi there, we've replied to your thread. Kindly confirm so we can assist to do the replacement. Thanks!

    Question : [Re] Inquiry for the item from emi****

    Have replied already at the other thread at 2+pm today. Please check and get back ASAP!

    Answer : [Re] Inquiry for the item from emi****

    Hi there, noted we will send out the missing pieces. Apologies to inform you but Blue clip is currently oos, can we replace to you with the yellow clip and top up additional 3 pieces for you? Total we will send over 12 pieces of the yellow clip boxes. Please let us know, wewill arrange delivery to pick up tomorrow and send to you asap.

    Question : [Re] Inquiry for the item from emi****

    OK. Please proceed. Thanks.

    Answer : [Re] Inquiry for the item from emi****

    Hi, been waiting but still no news on the delivery. Your response is really bad. There's always a wait for at least 3 days before I get any reply from you!!! This issue been hanging since 2 Feb... More than 2 weeks.

    If you have issues replying through Qoo10, or if you are sincere in solving this issue, at least liaise with me via the phone. You should have my contact details!!!

    Question : [Re] Inquiry for the item from emi****

    2019-02-19 14:28:06

    Hi Emily,

    Apologies for the delay respond and our customer service line are down now. We are trying to fix it.

    The replacement will definately ship out to you by tomorrow as the Qxpress vehicle has just came to collect all the parcel. They will come and pick up your replacement parcel tomorrow afternoon time as well. This is the tracking number for you to check SG1610743. We are sincerely apologies for the inconvenience caused.

    12pcs of storage box with yellow colour clip and a free gift will pack in one parcel.

    Thank you for your called and apologies once again.

  • Question : Inquiry for the item from emi****Feb 02, 2019

    Hi, I ordered the following...
    - 2 x storage boxes (bundle set of 4pcs) clear with blue clip
    - 1 x storage boxes (bundle set of 4pcs) clear with yellow clip

    But you only send me 3pcs of storage boxes with 2 x yellow clips.

    There are still missing of 9pcs of storage boxes, 2 x yellow clips & 8 x blue clips

    Please advise. Thanks.

    Answer : [Re] Inquiry for the item from emi****

    Please reply. Tks

    Question : [Re] Inquiry for the item from emi****

    Hi have replied to your other thread

    Answer : [Re] Inquiry for the item from emi****

    Have replied already at the other thread at 2+pm today. Please check and get back ASAP!

    Question : [Re] Inquiry for the item from emi****

    Hi, I'm still waiting for the missing items to be delivered to me. Please update on the status.

    Answer : [Re] Inquiry for the item from emi****

    Hi there, noted we will send out the missing pieces. Apologies to inform you but Blue clip is currently oos, can we replace to you with the yellow clip and top up additional 3 pieces for you? Total we will send over 12 pieces of the yellow clip boxes. Please let us know, wewill arrange delivery to pick up tomorrow and send to you asap.

    Question : [Re] Inquiry for the item from emi****

    OK. Please proceed. Thanks.

    Answer : [Re] Inquiry for the item from emi****

    Hi, been waiting but still no news on the delivery. Your response is really bad. There's always a wait for at least 3 days before I get any reply from you!!! This issue been hanging since 2 Feb... More than 2 weeks.

    If you have issues replying through Qoo10, or if you are sincere in solving this issue, at least liaise with me via the phone. You should have my contact details!!!

    Question : [Re] Inquiry for the item from emi****

    Hi Emily,

    Apologies for the delay respond and our customer service line are down now. We are trying to fix it.

    The replacement will definately ship out to you by tomorrow as the Qxpress vehicle has just came to collect all the parcel. They will come and pick up your replacement parcel tomorrow afternoon time as well. This is the tracking number for you to check SG1610743. We are sincerely apologies for the inconvenience caused.

    12pcs of storage box with yellow colour clip and a free gift will pack in one parcel.

    Thank you for your called and apologies once again.

[BUNDLE OF 2] * Citylife Kids Chair with Backrest
[BUNDLE OF 2] * Citylife Kids Chair with Backrest
Item Q&A
  • Question : Inquiry related delivery from ger****Feb 14, 2019

  • Question : Inquiry for the item from alv****Oct 18, 2018

    Hello can I request for mix of color? Pink and Blue? Thanks and how fast can the delivery take as I need it urgently? Thanks

    Answer : [Re] Inquiry for the item from alv****

    Hi,

    Yes we can send you 1pcs blue and 1pcs pink. Please kindly state as remarks in your order. Delivery will be taking 1-3working days and it will deliver by third party logistic -Honestbee.

    Thank you.

    Question : [Re] Inquiry for the item from alv****

    Ok thank you! I have placed the order already :)

    Answer : [Re] Inquiry for the item from alv****

    HiHi, We have take note on it. Thank you for your support.

  • Question : Inquiry for the item from eil****Oct 06, 2018

    $23.90 is for 2 chair or 1?

    Answer : [Re] Inquiry for the item from eil****

    Hi,

    Promotion price $23.90 is for 2pcs of kids chair. Promotion will be end soon, kindly purchase if you are keen.

    Thank you.

  • Question : Inquiry for the item from are****Oct 01, 2018

    Hihi
    May I know the max weight load of the chair and the seat height from floor?

    Answer : [Re] Inquiry for the item from are****

    Hi,

    This kids chair can hold up to 80kg and seat height from floor is 17.5cm.

    Thank you.

  • Question : Inquiry for the item from are****Oct 01, 2018

    Hihi
    May I know the max weight load of the chair and the height from floor to seat?

    Answer : [Re] Inquiry for the item from are****

    Hi,

    This kids chair can hold up to 80kg and seat height from floor is 17.5cm.

    Thank you.

[Set of 4pcs] Citylife Haren Stepping Stool
[Set of 4pcs] Citylife Haren Stepping Stool
Item Q&A
  • Question : Inquiry for the item from ter****Feb 08, 2019

    Hi! R u open today?

    Answer : [Re] Inquiry for the item from ter****

    Hi there, apologies for late reply, we have just re-opened. THanks!