Q&A board

Q & A Lists
Item Question & Answer
WOW DEAL! - Bundle of 4 - Citylife Stackable Storage Box with Front Opening 35L
WOW DEAL! - Bundle of 4 - Citylife Stackable Storage Box with Front Opening 35L
Item Q&A
  • Question : Inquiry from jaj****Jul 17, 2019

    Why can't use the $5 voucher more than $30 purchase? Please advise.

    Answer : [Re] Inquiry from jaj****

    Hi there, voucher can't be used as this item is currently under our WOW DEAL Promotion. Thank you!

  • Question : Inquiry from goh****Jun 29, 2019

    Dear Seller,
    Why the price is still &49.90 when advertised sale price of $27.90?

    Answer : [Re] Inquiry from goh****

    Hi there, the price $27.90 was during time sales promotion. Please follow our page and look out for our next promotion. Thank you!

    Question : [Re] Inquiry from goh****

    Dear Seller,
    Yes I understand, if not we wouldn’t have seen the promotion price. But on Saturday, I am unable to purchase at $27.90. Please clarify when is your promotion date period?

    Answer : [Re] Inquiry from goh****

    Hi there, currently there is no promotion planned. Thank you.

  • Question : Inquiry for the item from brc****Jun 30, 2019

    Why cannot apply the 30 percent discount since is not time sale prices?

    Answer : [Re] Inquiry for the item from brc****

    Hi there, so sorry for that. We were unable to amend the webpage due to relocation of our warehouse and office. Please follow our webpage and look out for our next promotion. Thank you!

  • Question : Inquiry for the item from mar****Jun 21, 2019

    Does the cover slide into the box? Or do you just lift up the flap, or does the flap fold into two?

    And ehen will you have clear or grey ones?

    Answer : [Re] Inquiry for the item from mar****

    Hi there, the flap fold into two and there is a groove which stop it from folding back down. Please see the attached photo. Besides that, we will restock clear and grey color in the middle of July. Thank you!

    Question : [Re] Inquiry for the item from mar****

    I see. Thank you! You should put this picture in your Qoo10 ad.

    Answer : [Re] Inquiry for the item from mar****

    Hi there, thank you for your feedback. We will amend it asap. Thanks!

  • Question : Inquiry for the item from ker****Jun 21, 2019

+View all Notice, FAQ, Q&A >>
WOW DEAL! - BUNDLE of 3 - Citylife Sugar Storage Container (50L)  - Pastel Colors  - Large Capacity
WOW DEAL! - BUNDLE of 3 - Citylife Sugar Storage Container (50L) - Pastel Colors - Large Capacity
Item Q&A
  • Question : Inquiry related delivery from Big****Jul 16, 2019

    Hi. Able to fix delivery date? Thanks.

    Answer : [Re] Inquiry related delivery from Big****

    Hi there, unfortunately the delivery is handle by Qxpress, we can't confirmed the delivery date and time. However, you can contact Qxpress hotline to request for a specific delivery date and time. Thank you!

  • Question : Inquiry for the item from kar****Jul 13, 2019

    How much Weight can the box hold?
    Will the cover get dented if I stack 3 boxes with full items inside?

    Answer : [Re] Inquiry for the item from kar****

    Hi there, we do not advice to put heavy item in the box as it might affected the lid while stack together. We would advice you to get our strong box series to put heavy stuff. Below is the link you may refer to: https://www.qoo10.sg/item/CITYLIFE-CLEARANCE-SALE-CITYLIFE-STRONG-BOX-96L-REINFORCED/637528083
    Thank you!

    Question : [Re] Inquiry for the item from kar****

    Thanks how much weight can the strong box hold?

    Answer : [Re] Inquiry for the item from kar****

    Hi there, the box are able to hold the weight of an adult. Attached is the photo you may refer to. Thank you!

  • Question : Inquiry for the item from tie****Mar 14, 2019

    Hi how to use the 50% discount coupon? I tried to apply it but cannot

    Answer : [Re] Inquiry for the item from tie****

    Hi there, this item is scheduled for time sale and not applicable for the 50% storewide coupon. Storewide coupon is only applicable for items branded under Citylife by Citylong. Apologies for any inconvenience caused.

  • Question : Inquiry for the item from bsl****Jan 24, 2019

    Hi,

    Is the sugar container air-tight to prevent air and moisture getting in?

    Thanks.

    Answer : [Re] Inquiry for the item from bsl****

    Hi, The sugar container is not air-tight.

  • Question : Inquiry for the item from 243****Jan 22, 2019

    Hi seller,
    Has the Pastel Blue color container stock arrive?

    Answer : [Re] Inquiry for the item from 243****

    Hi there, not yet. Thanks!

+View all Notice, FAQ, Q&A >>
WOW DEAL! - Bundle of 2 - Citylife Bamboo Wood Tissue Holder 2pcs Scandinavian Design
WOW DEAL! - Bundle of 2 - Citylife Bamboo Wood Tissue Holder 2pcs Scandinavian Design
Item Q&A
  • Question : Inquiry for the item from jer****Jul 16, 2019

    Is it big enough to put the whoke tissue box inside? Thanks.

    Answer : [Re] Inquiry for the item from jer****

    Hi there, the dimension of this model is 22.0 x 14.0 x 10.0cm
    Most of the commercially available tissue boxes can be placed inside. Thank you!

  • Question : Inquiry for the item from bos****Jul 15, 2019

    Is this waterproof?

    Answer : [Re] Inquiry for the item from bos****

    Hi there, the body of the tissue box is waterproof. However, the top of the tissue box is not airtight. Thank you!

WOW Deal! - Citylife Frost Mini 4 Tier Drawer 10L * Mini Cabinet Series - Muji Style
WOW Deal! - Citylife Frost Mini 4 Tier Drawer 10L * Mini Cabinet Series - Muji Style
Item Q&A
  • Question : Inquiry for the item from Cat****Jul 13, 2019

    Hi, pls advise any stock available for midnight blue?

    Answer : [Re] Inquiry for the item from Cat****

    Hi there, yes Midnight Blue color is available. Thank you!

  • Question : Inquiry for the item from 172****May 09, 2019

    Hi, you got 2 dimensions...so your dimension is 20 or 26cm by 27 by 36cm?

    Answer : [Re] Inquiry for the item from 172****

    because if is 20 cm cannot fit A4 size paper or files..

    Question : [Re] Inquiry for the item from 172****

    Hi there, the model you inquiry could not fit with A4 paper. However, you can consider the other model G-5071 or G-5067
    Here is the link you can check it out: https://www.qoo10.sg/item/CITYLIFE-BUY-27L-GET-9L-FREE-CITYLIFE-3-TIER-MINI-CABINET-GET-9L-STACK/630495100

    Thanks!

  • Question : Inquiry related delivery from flu****May 02, 2019

    Hi may i know if delivery can be scheduled? Im afraid there will be no one home to receive it

    Answer : [Re] Inquiry related delivery from flu****

    Hi there, can we have your order number please? Thanks!

    Question : [Re] Inquiry related delivery from flu****

    I have not placed order yet. May i know 10L is for one drawer or all 4?

    Answer : [Re] Inquiry related delivery from flu****

    Hi there, 10L for 4 tier drawer mini cabinet. Thanks!

  • Question : Inquiry for the item from maj****Apr 23, 2019

    Will this be restocked?

    Answer : [Re] Inquiry for the item from maj****

    Hi there, this item is available, however it is available on our other online shops. Perhaps you can check it out on our other portals ya. Thanks!

  • Question : Inquiry for the item from Ran****Dec 01, 2018

+View all Notice, FAQ, Q&A >>
CLEARANCE SALE - BUY 27L GET 9L FREE - Citylife 3 Tier Mini Cabinet - Get 9L Stack-able drawer free!
CLEARANCE SALE - BUY 27L GET 9L FREE - Citylife 3 Tier Mini Cabinet - Get 9L Stack-able drawer free!
Item Q&A
  • Question : Inquiry from chi****Jul 11, 2019

  • Question : Inquiry for the item from car****Jun 30, 2019

    Hi is this drawers on 30% discount ?

    Answer : [Re] Inquiry for the item from car****

    Hi there, yes the drawers is on 30% discount. Thank you!

  • Question : Inquiry for the item from rak****Jun 17, 2019

  • Question : Inquiry for the item from sis****Feb 27, 2019

    hi,do you have other colors?

    Answer : [Re] Inquiry for the item from sis****

    Hi currently only yellow available.

  • Question : Inquiry for the item from viv****Feb 24, 2019

    Hi seller, is this 3tier in ‘yellow’ colour as shown? Thanks!

    Answer : [Re] Inquiry for the item from viv****

    yes that is correct.

+View all Notice, FAQ, Q&A >>
3 Tier Wooden Top Cabinet 90L - Sturdy and Durable
3 Tier Wooden Top Cabinet 90L - Sturdy and Durable
Item Q&A
  • Question : Inquiry for the item from ziz****Jul 11, 2019

    Do you carry the 5 tiers wooden top cabinet.

    Answer : [Re] Inquiry for the item from ziz****

    Hi there, currently we only have 3 tiers wooden top cabinet. Thank you!

WOW DEAL! - Citylife Strong Box  43L - Reinforced for stronger durability
WOW DEAL! - Citylife Strong Box 43L - Reinforced for stronger durability
Item Q&A
  • Question : Inquiry for the item from 234****Jul 11, 2019

    Dear Seller,
    is the price based on 2 pieces of same container ?

    Thanking you for your advise.

    Answer : [Re] Inquiry for the item from 234****

    Hi there, the price is for 1 storage box only. Thank you!

  • Question : Inquiry for the item from Mua****Dec 27, 2018

    Hi, i would like ti check the exact measurement of the box if iti is as stated.

    Answer : [Re] Inquiry for the item from Mua****

    Hi,

    The dimension of this strong box is L660* W441* H230mm

    Thanks.

BUNDLE of 3 Citylife Single Tier Drawer 27L * Stack-able and Sturdy Design !
BUNDLE of 3 Citylife Single Tier Drawer 27L * Stack-able and Sturdy Design !
Item Q&A
  • Question : Inquiry for the item from lai****Jul 10, 2019

    Does the 27L box comes with wheels?

    Answer : [Re] Inquiry for the item from lai****

    Hi there, the drawer doesn't comes with wheels. Thank you!

  • Question : Inquiry from mel****Jun 14, 2019

  • Question : Inquiry related delivery from lil****May 18, 2019

    Hi, i would like to opt for self collection today, 18 May. How can I update?

    Answer : [Re] Inquiry related delivery from lil****

    Hi there, our warehouse will be opening on weekdays from 8.30am to 5.30pm. Please message us if you would like to self pick up after you placed order. Thanks!

  • Question : Inquiry from laz****May 17, 2019

    Hi despite buying about $45, why is the 10% discount cannot be used? Some of the items are on time sale.

    Answer : [Re] Inquiry from laz****

    Hi there, time sales and promotion items are not applicable to use discount or voucher. Thanks!

  • Question : Inquiry for the item from blu****Apr 17, 2019

+View all Notice, FAQ, Q&A >>
WOW DEAL! - SET OF 4 - Citylife Haren Stool * Huge Savings Best seller *
WOW DEAL! - SET OF 4 - Citylife Haren Stool * Huge Savings Best seller *
Item Q&A
  • Question : Inquiry related delivery from lin****Jul 05, 2019

    Hi I order 4 black + 2 jade in 5 Jul. May I know when can arrive? Can I request delivery around 3pm?

    Answer : [Re] Inquiry related delivery from lin****

    Hi there, we will arrange to send out your items asap. Qxpress will come and pick up in 1 to 2 days and delivery within 1 to 3 days. Thank you!

  • Question : Inquiry for the item from dec****Jun 01, 2019

    Hi..$29.90 time sales price isfor how many pieces of chair?

    Answer : [Re] Inquiry for the item from dec****

    Hi there, there are 4 pieces of chair in this promotion. Thanks!

  • Question : Inquiry related delivery from Kha****Mar 27, 2019

    Hi if i order tonight can i get b4 sunday..thanks

    Answer : [Re] Inquiry related delivery from Kha****

    Hi there, delivery will take about 2 - 5 working days. Thanks!

  • Question : Inquiry related delivery from jlo****Mar 23, 2019

  • Question : Inquiry for the item from elk****Feb 09, 2019

    How come not able to apply the storewide 50% discount to the bundle of 6 chair

    Answer : [Re] Inquiry for the item from elk****

    Hi there, bundle of 6 chair is planned for time sales hence not applicable for the 50% storewide. Apologies for the inconvenience.

+View all Notice, FAQ, Q&A >>
Citylife Piatto Storage Box ~ 2 Sizes Available
Citylife Piatto Storage Box ~ 2 Sizes Available
Item Q&A
  • Question : Inquiry for the item from jol****Jun 21, 2019

    Seller you have sent wrong product to me. Please advice how you can exchange it.

    Answer : [Re] Inquiry for the item from jol****

    Confirmed you have sent the wrong product. It was so obvious that model number are different from what I have ordered. Pls find qxpress label

    Question : [Re] Inquiry for the item from jol****

    Hi there, so sorry for the mistake. We will arrange to delivery the correct items to be sent to you via Qxpress - SG1807056
    You may keep the boxes as a token of our apology.
    Thank you and apology for the inconvenience!

    Answer : [Re] Inquiry for the item from jol****

    Thanks so the arrangement and appreciate your kind thoughts

    Question : [Re] Inquiry for the item from jol****

    You are most welcome. Apology once again!

    Answer : [Re] Inquiry for the item from jol****

    On dear. This 2nd time delivery was again wrong product. How you want this to be pick up from me?

    Question : [Re] Inquiry for the item from jol****

    2nd photo attach

    Answer : [Re] Inquiry for the item from jol****

    Attached my order item with a clip lock and in transparent sky blue.

    Question : [Re] Inquiry for the item from jol****

    Let me know if there’s no more stock for my order and let’s cancel the deal. You can arrange for pick up for the wrong product sent.

    Answer : [Re] Inquiry for the item from jol****

    Hi there, we are so sorry for the mistake again! We will delivery the right items to you asap via Qxpress - SG1815835
    We will inform the warehouse to check properly before the packaging.
    Please accept the wrong items as a token of our apology. Thank you and apology once again!

    Question : [Re] Inquiry for the item from jol****

    Hello
    I’m not able to track the 3rd attempt delivery tracking number you provided. SG1815835 Can you confirm my delivery status

    Answer : [Re] Inquiry for the item from jol****

    Hi there, so sorry for the delay. We are relocating our warehouse and office to new place. Therefore, it might have a slightly delay on the shipping progress. We will arrange to send out your item as soon as possible. Thank you and apology once again!

    Question : [Re] Inquiry for the item from jol****

    Hello
    Finally received the correct model of the box. But I placed 3 pcs and only received 2pcs. See photo

    Answer : [Re] Inquiry for the item from jol****

    Refer my order confirmation for your immediate reference

    Question : [Re] Inquiry for the item from jol****

    Hi there, we are so sorry for the mistake again! We will inform the warehouse regarding this matter and will deliver the shortage item to you asap. The new tracking number is SG1828559
    Thank you and we apologized for all the mistake we had made!

    Answer : [Re] Inquiry for the item from jol****

    Let’s put a stop here. Im requesting Qoo10 to remove 1pce of qty from this order.

    Question : [Re] Inquiry for the item from jol****

    Hi there, you may let us know once you cancelled the order and we will approve it. Thank you and apology once again!

WOW DEAL - BUY 1 GET 1 FREE Citylife 20L Strong Box Storage Container
WOW DEAL - BUY 1 GET 1 FREE Citylife 20L Strong Box Storage Container
Item Q&A
  • Question : Inquiry for the item from Sno****Jun 30, 2019

    Hi, do you sell airtight containers of this size? 20L or so.

    Answer : [Re] Inquiry for the item from Sno****

    Hi there, sorry to inform you but we do not have 20L air tight container at the moment. Thank you!

[BUNDLE OF 2] Citylife Beege Single Tier Modular Drawer - 44L
[BUNDLE OF 2] Citylife Beege Single Tier Modular Drawer - 44L
Item Q&A
  • Question : Inquiry for the item from Nit****Jun 24, 2019

    Hi I am interested in this item and would like to enquire if the drawer is slightly protruding out. My cupboard is 87 X 55 x 92 (cm) so I’m thinking of getting 6 to fit inside the cupboard.

    Also could you please advise the exchange policy? If this doesn’t fit I would like to get the model 5126 instead but it is cheaper. How would I get the excess monies refunded ?

    Also, if it’s a exchange - do I have to pay for the delivery fee?

    Appreciate if you could explain how this works.

    Answer : [Re] Inquiry for the item from Nit****

    Hi there, the drawer is slightly protruding out. If you would like to exchange to another model after receiving the item, we are not able to do any partial refund. You can bring down the item to our warehouse to do a direct exchange. Thank you!

    Question : [Re] Inquiry for the item from Nit****

    Can I know where is your warehouse ?

    How about model 5126/5127? Does the drawer protrude out?

    Answer : [Re] Inquiry for the item from Nit****

    Hi there, our warehouse is located at 18 Tampines Industrial Cresent #06-01, Singapore 528605
    The drawer for model 5126 and 5127 does not protruding out. Thanks!

Wow Deal! - 105L JUMBO Storage Container with Wheels! Super Large Capacity
Wow Deal! - 105L JUMBO Storage Container with Wheels! Super Large Capacity
Item Q&A
  • Question : Inquiry for the item from may****Jun 21, 2019

  • Question : Inquiry for the item from ree****May 27, 2019

  • Question : Inquiry for the item from inv****Mar 03, 2019

BUNDLE OF 3 - Citylife Sugar Storage Container 32L  - Sweet Pastel colors
BUNDLE OF 3 - Citylife Sugar Storage Container 32L - Sweet Pastel colors
Item Q&A
  • Question : Inquiry for the item from may****Jun 21, 2019

    Hi, can I use the shop coupon for this item ? It doesn’t work for me. Thanks.

    Answer : [Re] Inquiry for the item from may****

    Hi there, there is some technical issue which we had amended just now. You may try again. Please let us know if you are still unable to redeem the voucher. Thank you!

  • Question : Inquiry for the item from Emi****Mar 21, 2019

    Hi
    Something is wrong with this item as I cannot apply
    the 50% shop coupon at all. This set is selling at 49.90 now and not on time sale or special .please check and ammended accordingly as I missed the earlier time sale of 19.90 and do not mindpaying 49.90less 50%=24.95 for this set . Thank you.

    Answer : [Re] Inquiry for the item from Emi****

    Hi there, we have rectified this issue on our end. Please attempt again. :)

  • Question : Inquiry for the item from Emi****Mar 11, 2019

[BUNDLE of 3] - Citylife Vivi Stack-able Drawer - 22L
[BUNDLE of 3] - Citylife Vivi Stack-able Drawer - 22L
Item Q&A
  • Question : Inquiry for the item from Nit****Jun 21, 2019

    There is a similar product (Model G5136- 44l) just that the height is 30cm. Can this 22l one be stacked and fitted nicely on top of the 44l (Model 5136)?

    Answer : [Re] Inquiry for the item from Nit****

    Hi there, are you referring to model G-5127? If yes, this model is stackable with G-5130. However, the drawer compartment for G-5130 is slightly protruding out. As a result, if you stack these two models together, there will be a slight difference in the front of the drawers, it will not be level. Thanks!

    https://www.qoo10.sg/item/BUNDLE-OF-2-BEEGE-SINGLE-TIER-DRAWER-44L-NEW-AND-IMPROVED/656684117

[Buy Large get Small Free!] Citylife Laundry Basket with Handle * Durable and Elegant design
[Buy Large get Small Free!] Citylife Laundry Basket with Handle * Durable and Elegant design
Item Q&A
  • Question : Inquiry for the item from jer****Jun 14, 2019

    for the buy 1 free 1.
    can i select one blue & free one pink?

    Answer : [Re] Inquiry for the item from jer****

    Hi there, you may message to inform us the color you prefer after you made an order. Thanks!

    Question : [Re] Inquiry for the item from jer****

    hi, i have placed the order. 1 pink & 1 blue. thank you.

    Answer : [Re] Inquiry for the item from jer****

    Hi there, would like to confirm with you for the large basket is Pink color and Blue color for the small basket is that correct? Thank you!

    Question : [Re] Inquiry for the item from jer****

    correct, thks

    Answer : [Re] Inquiry for the item from jer****

    Most welcome. Will inform the warehouse shortly. Thank you!

    Question : [Re] Inquiry for the item from jer****

    hi, do u have pastel blue?

    Answer : [Re] Inquiry for the item from jer****

    Hi there, we do have pastel blue for model L-7083. Thank you!

    Question : [Re] Inquiry for the item from jer****

    hi, how can i exchange the midnight blue for pastel blue?

    Answer : [Re] Inquiry for the item from jer****

    Hi there, we had replied your message. Please check you phone message. Thank you!

    Question : [Re] Inquiry for the item from jer****

    thank you for the exchange of colour!

    Answer : [Re] Inquiry for the item from jer****

    Hi there, you are most welcome. Thank you for your support and looking forward to seeing you again!

  • Question : Inquiry for the item from che****Jun 17, 2019

  • Question : Inquiry for the item from spr****May 08, 2019

[BUNDLE OF 2] - Citylife Signature Single Tier Drawer 24L
[BUNDLE OF 2] - Citylife Signature Single Tier Drawer 24L
Item Q&A
  • Question : Inquiry for the item from mar****Jun 20, 2019

  • Question : Inquiry for the item from 233****Mar 15, 2019

    Dear sir/ madam,
    I had ordered 2 drawers from you under order no:291486692. However, the 2 drawers are spoiled upon receive. Please arrange to resend 2 drawers to me as soon as possible as I needed them urgently.
    Please reply.

    Answer : [Re] Inquiry for the item from 233****

    Hi there, noted we will send a replacement for the items via Qxpress - SG1648713

  • Question : Inquiry for the item from mme****Feb 24, 2019

  • Question : Inquiry for the item from fon****Dec 29, 2018

    Hi seller, when will the clear drawers be available?

    Answer : [Re] Inquiry for the item from fon****

    Hi there, clear drawers will be restocked end of jan. Thanks!

  • Question : Inquiry for the item from che****Nov 09, 2018

+View all Notice, FAQ, Q&A >>
SET OF 4 - Kimi Shoe Box - Stack-able
SET OF 4 - Kimi Shoe Box - Stack-able
Item Q&A
  • Question : Inquiry for the item from DAN****Jun 17, 2019

    Able to put men shoe size 42-44 ?

    Answer : [Re] Inquiry for the item from DAN****

    Hi there, the dimension for the shoe box is 37.0 x 22.5 x 14.0cm
    For shoe size 42-44, the length is around 26.7cm - 27cm. Therefore, it should be okay to fit in our shoe box. Thank you!

Citylife Slim Rectangle Step Bin 8L/10L
Citylife Slim Rectangle Step Bin 8L/10L
Item Q&A
  • Question : Inquiry for the item from 239****Jun 17, 2019

    What colour is the cover of the bin? Thanks.

    Answer : [Re] Inquiry for the item from 239****

    Hi there, the color of the cover is black color. Thank you!

  • Question : Inquiry for the item from sok****Oct 30, 2018

    Is there a removable inner separate bin? Thanks.

    Answer : [Re] Inquiry for the item from sok****

    Hi there, no there is no removable inner bin, but there is a frame for lining of the plastic bag. Thanks!

Citylife Movida Swivel Keyboard WasteBin 8L or 12L  *Elegant Design
Citylife Movida Swivel Keyboard WasteBin 8L or 12L *Elegant Design
Item Q&A
WOW DEAL - Bundle of 3 - Storage Box with Lid - 21L
WOW DEAL - Bundle of 3 - Storage Box with Lid - 21L
Item Q&A
  • Question : Inquiry from jud****Jun 14, 2019

    Can I know you receive my order ?

    Answer : [Re] Inquiry from jud****

    Hi there, yes we did received your order. Our warehouse will preparing to pack and send out your items asap. Qxpress will come and pick up in 1 to 3 days and delivery within 1 to 3 days. Thank you!

  • Question : Inquiry for the item from Est****Dec 03, 2018

    When will you have pick colour 21L or bigger size stock?

    Answer : [Re] Inquiry for the item from Est****

    Pink colour

    Question : [Re] Inquiry for the item from Est****

    Hi there, stock will be coming in December. Thank you for your interest in our products. :)

  • Question : Inquiry for the item from lad****Nov 10, 2018

WOW DEAL - BUNDLE OF 3 - Citylife Storage box with Wheels - 30L
WOW DEAL - BUNDLE OF 3 - Citylife Storage box with Wheels - 30L
Item Q&A
  • Question : Inquiry from kel****Jun 11, 2019

    Hi seller 1 qty is for 3 bundle thank you

    Answer : [Re] Inquiry from kel****

    Hi there, there are 3 boxes in 1 quantity. Thank you!

    Question : [Re] Inquiry from kel****

    Hi seller u hv send me the wrong measurement of the storage boxes the size is 41cm smaller than the original photo wch is 48cm

    Answer : [Re] Inquiry from kel****

    Pls collect back n exchange thank you

    Question : [Re] Inquiry from kel****

    Pls collect back n exchange thank you

    Answer : [Re] Inquiry from kel****

    Hi seller pls reply

    Question : [Re] Inquiry from kel****

    Pls reply urgently

    Answer : [Re] Inquiry from kel****

    Pls reply urgently

    Question : [Re] Inquiry from kel****

    Pls reply urgently

    Answer : [Re] Inquiry from kel****

    Attached photo

    Question : [Re] Inquiry from kel****

    I tink i have ordered the wrong size very disappointed tis not the size i want

    Answer : [Re] Inquiry from kel****

    The measurement is misleading the top is 48cm is not the base 48cm

    Question : [Re] Inquiry from kel****

    Shld hv show the base measurement very disappointed

    Answer : [Re] Inquiry from kel****

    Hi there, we apologized for your dissatisfaction. You may request for cancellation & refund. Thank you!

    Question : [Re] Inquiry from kel****

    Hi seller pls arrange to pickup the boxes thank you

    Answer : [Re] Inquiry from kel****

    Hi there, after the cancellation, Qxpress will be the one to pickup the return items from you. Thank you!

  • Question : Inquiry for the item from can****Jun 10, 2019

    Hi like to check if this price is for 3pcs?

    Answer : [Re] Inquiry for the item from can****

    Hi there, yes you are right. There are 3 pieces for this promotion. Thank you!

    Question : [Re] Inquiry for the item from can****

    Okay thanks just placed the order. Looking forward to receiving them .

    Answer : [Re] Inquiry for the item from can****

    Hi there, thank you for your support! We will arrange to send out your item asap. Qxpress will come and pick up in 1 - 3 days and delivery within 1 to 3 days. Thanks!

  • Question : Inquiry for the item from sio****Jun 11, 2019

    What is the dimension for 30 L?

    Answer : [Re] Inquiry for the item from sio****

    Hi there, the dimension for this model is 48(L)*35.5(W)*28.7(H)
    Thank you!

    Question : [Re] Inquiry for the item from sio****

    Thanks for the prompt reply. Just ordered.

    Answer : [Re] Inquiry for the item from sio****

    Hi there, thank you for your support! We will arrange to send out your item asap. Qxpress will come and pick up in 1 - 3 days and delivery within 1 to 3 days. Thanks!

  • Question : Inquiry for the item from abc****Jun 07, 2019

    Dear Seller,
    I just missed ur yesterday's promo for BUNDLE OF 3. May I know when is the next one?
    Many thanks.

    Answer : [Re] Inquiry for the item from abc****

    Hi there, we are arranging the next promotion randomly, you may follow our page to know the latest promotion from Citylife. Thank you!

  • Question : Inquiry related delivery from ann****Jun 02, 2019

    Hi. What is your operating hours at Changi so I can go pick up?

    Answer : [Re] Inquiry related delivery from ann****

    Hi there, sorry for the late reply as we were out of office and participated in Suntec City Qoo10 Supersale Event. We are available on weekdays from 8.30am to 5.30pm. Thanks!

+View all Notice, FAQ, Q&A >>
WOW DEAL! - Citylife 4 Tier  Comfort Cabinet w Wheels 72L* BEST DEAL!
WOW DEAL! - Citylife 4 Tier Comfort Cabinet w Wheels 72L* BEST DEAL!
Item Q&A
  • Question : Inquiry for the item from mel****Jun 13, 2019

    Hi I refer to my order 297438491. One drawer has a broken edge. Pls send me the replacement thanks.

    Answer : [Re] Inquiry for the item from mel****

    Hi there, so sorry for that. It must be damaged during the delivery. We will delivery a replacement of the drawer to be sent to you via - SG1793062
    Thank you and apology for the inconvenience caused!

  • Question : Inquiry related return and exchange from xar****May 29, 2019

    Hi Citylife,

    Order number : 296597560

    I purchased 2 units of this drawer cabinet on 25 May and received on today 29 May, but 1 unit was found cracked on the both side of the 1st drawer. Please advise, waiting for your speedy reply. Thanks.

    Answer : [Re] Inquiry related return and exchange from xar****

    Hi there, so sorry for that, we will delivery a replacement of the drawer to be sent to you via Qxpress - SG1769267
    Thank you and apology for the inconvenience!

    Question : [Re] Inquiry related return and exchange from xar****

    Hi seller,
    Received the replacement drawer today, but light pink color drawer you sent instead of original pink colour. How come not the original pink colour?

    Answer : [Re] Inquiry related return and exchange from xar****

    Hi seller,
    Received the replacement drawer today, but light pink color drawer you sent instead of original pink colour. How come not the original pink colour?

    Question : [Re] Inquiry related return and exchange from xar****

    Hi there, sorry for the late reply as we were out of office and participated in Suntec City Qoo10 Supersale Event. So sorry for the mistake again. We will delivery a replacement drawer to be sent to you via Qxpress - SG1775479
    Thank you and sorry for the inconvenience!

  • Question : Inquiry for the item from xar****May 24, 2019

    No more $19.90?

    Answer : [Re] Inquiry for the item from xar****

    Hi there, we believe when you saw the price $19.90 it was one of our time sale promotion. Please follow our page to get the latest promotion. Thanks!

  • Question : Inquiry for the item from lin****May 24, 2019

    Hi, is the promotion - free $5 Grab voucher and acrylic organiser - still on?
    Thanks.

    Answer : [Re] Inquiry for the item from lin****

    Hi there, today is the last day to get the free $5 grab voucher. Btw, we are giving the free gift randomly. Thanks!

    Question : [Re] Inquiry for the item from lin****

    No acylic makeup tray for purchase of $45 as shown on the advertisement?

    Answer : [Re] Inquiry for the item from lin****

    Hi there, let me check first and get back to you soon. Thanks!

  • Question : Inquiry for the item from raj****May 18, 2019

    What is d measurement of the item?
    What is the width and height of each box?

    Answer : [Re] Inquiry for the item from raj****

    Hi there, the estimated measurement of each box of the cabinet is 30.0(W) x 17.5(H) cm. Thanks!

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Suntec Supersale! Kids Chair with Backrest - FREE 2.3L Kawaii Koala Basin with every purchase!
Suntec Supersale! Kids Chair with Backrest - FREE 2.3L Kawaii Koala Basin with every purchase!
Item Q&A
  • Question : Inquiry for the item from pur****Jun 06, 2019

    Hi, do you have matching table for this chair?

    Answer : [Re] Inquiry for the item from pur****

    Hi there, currently we didn't sell tables. Thanks!

Citylife 4 /5 Tier Multi-purpose Rack * Easy to assemble *
Citylife 4 /5 Tier Multi-purpose Rack * Easy to assemble *
Item Q&A
  • Question : Inquiry for the item from cha****Jun 06, 2019

    Hi Seller, is the wheel can lock ? Means can set to unmovable ?

    Answer : [Re] Inquiry for the item from cha****

    Hi there, the wheels do not have lock. However, the wheels can be removable. Thanks!

  • Question : Inquiry related return and exchange from swe****Jun 02, 2019

  • Question : Inquiry for the item from uni****Apr 11, 2019

  • Question : Inquiry for the item from har****Nov 25, 2018

    Hi. As picture says buy 1 FREE 1 and also have a Black Friday 50% OFF. So i pay $19.95 for 2? Correct?

    Answer : [Re] Inquiry for the item from har****

    Hi there, yes that is correct.

  • Question : Inquiry for the item from inf****Nov 23, 2018

    Hi, under item info, the picture shows buy one get one free. Can confirm if $39.90 is for one 4-tier rack or for two 4-tier rack, thanks.

    Answer : [Re] Inquiry for the item from inf****

    Hi there, it is buy one get one free for both racks. Please choose the option if you wish 4 tier or 5 tier size. Thanks!

    Question : [Re] Inquiry for the item from inf****

    Thank you

    Answer : [Re] Inquiry for the item from inf****

    Thank you

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Citylife Rice Container with Sliding Lid 10L
Citylife Rice Container with Sliding Lid 10L
Item Q&A
  • Question : Inquiry for the item from 235****Jun 03, 2019

  • Question : Inquiry for the item from bab****Mar 12, 2019

    Can 10kg rice fit into this container? Tks

    Answer : [Re] Inquiry for the item from bab****

    Hi there, yes the item capacity is 10L. However on filling it with a bag of 10KG rice it will be very full. Thanks!

  • Question : Inquiry related delivery from gin****Mar 07, 2019

    Hi,

    I intend to buy some storage boxes with free delivery together with the rice container. Since the items are from the same co., may I know if the $3.99 delivery is waivable?

    TIA.

    Answer : [Re] Inquiry related delivery from gin****

    Hi,

    I intend to buy some storage boxes with free delivery together with the rice container. Since the items are from the same co. and same order, may I know if the $3.99 delivery is waivable?

    Question : [Re] Inquiry related delivery from gin****

    Hi there, our shop on Qoo10 covers the shipping from our warehouse. You should not have to pay the delivery fee. Thanks!

    Answer : [Re] Inquiry related delivery from gin****

    Hi,

    Attached is still showing shipping of $3.99? Please advise, as I would like to proceed with order asap.

    TIA.

    Question : [Re] Inquiry related delivery from gin****

    Hi there, could you kindly reflect this to Qoo10 suport? on our end we are unable to do anything, might be a system error.

[BUY 1 GET 1 FREE] Citylife Under-bed Storage Container with Wheels (44L / 54L) ~ Storage Spacesaver
[BUY 1 GET 1 FREE] Citylife Under-bed Storage Container with Wheels (44L / 54L) ~ Storage Spacesaver
Item Q&A
  • Question : Inquiry for the item from abc****May 30, 2019

    Dear Seller,
    Is this box air tight? I'm enquiring as i'll be putting it in storage & I'm concern with bugs going inside the box. Thanx.

    Answer : [Re] Inquiry for the item from abc****

    Hi there, this item is not an air tight container. Thanks!

  • Question : Inquiry related delivery from bee****Mar 26, 2019

    Hi, I'm interested to purchase this item but will be home only on Sunday, can i place the order and the delivery on Sunday? thanks and best regards,

    Answer : [Re] Inquiry related delivery from bee****

    Hi there, delivery does not take place the day of order, it takes 1 - 2 days for Qxpress to pick the item from our warehouse, and then 1 -3 days for them to deliver. If you have any specific delivery requests you can call them after placing an order to inform them. Hope this helps! Thanks.

  • Question : Inquiry for the item from 240****Mar 09, 2019

    Hi, in the photo 54L product model stated X-6075...but when I see selection for placing item in my cart, I see 6073 but no indication of 6075 as model.
    May I know the color of the product (body/Lid and Castors)and also would like to see actual photo of the 54L model.
    Will the demtion will be the same as 6075? 95(L)x46.4(W)x17.1(H)???

    Thanks

    Answer : [Re] Inquiry for the item from 240****

    Hi apologies for that, that is a typo on our design page. model for 54L is actually x6073, with dimension of 95(L)x46.4(W)x17.1(H) Apologies for the confusion, we wil have this corrected on our page.

BEST SELLER - Citylife Button Stool (Gloss)* Get 1 Free 25cm Stool!
BEST SELLER - Citylife Button Stool (Gloss)* Get 1 Free 25cm Stool!
Item Q&A
  • Question : Inquiry from min****May 30, 2019

    Hi, understand that there is a promotion for the above item, buy one and get one free 25cm stool. But there is no indication after I added the stool in the cart, could you confirm if the promotion is still ongoing? And can I select the colour of the free stool? Thanks!

    Answer : [Re] Inquiry from min****

    Hi there, the promotion is still on going. If you had placed order you may direct message us which color you would prefer for the free stools. Thanks!

  • Question : Inquiry for the item from Ari****Feb 25, 2019

    Hi, i cannot seem to apply coupon for this product

    Answer : [Re] Inquiry for the item from Ari****

    Hi there, this item is scheduled for time sale and not applicable for coupon. Thanks!

  • Question : Inquiry from ind****Feb 23, 2019

    Hi, how come i am not able to use the 50% store wide discount? I am planning to buy citylife button stool

    Answer : [Re] Inquiry from ind****

    Hi there, this item is planned for time sale hence not applicable for 50% storewide coupon. thanks!

  • Question : Inquiry for the item from ace****Feb 23, 2019

    hi. what is the max low the stool can hold ?

    Answer : [Re] Inquiry for the item from ace****

    hi max load is 100kg.

  • Question : Inquiry for the item from Swe****Nov 29, 2018

    Hi seller,
    Any restock for Ice Grey Colour? Thanks!

    Answer : [Re] Inquiry for the item from Swe****

    Hi there, ice grey color stock will be coming in December. Do keep a lookout. Thanks!

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