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Q & A Lists
Item Question & Answer
Amazon Echo / Dot / Show / Look / Tap Alexa Smart Speaker (Many Models Available!)
Amazon Echo / Dot / Show / Look / Tap Alexa Smart Speaker (Many Models Available!)
Item Q&A
Brother® P-Touch Genuine TZE 100-400 Series Label Tapes (Many models/Hello Kitty Designs available)
Brother® P-Touch Genuine TZE 100-400 Series Label Tapes (Many models/Hello Kitty Designs available)
Item Q&A
  • Question : Inquiry for the item from dr3****Nov 27, 2017

    Hi do you have the fabric labels tze-fa series.
    Thanks

    Answer : [Re] Inquiry for the item from dr3****

    hi. which model and quantity are you looking at?

    Question : [Re] Inquiry for the item from dr3****

    Hi model is PT-D200RK, want to get 2 pkt of fabric labels

    Answer : [Re] Inquiry for the item from dr3****

    Hi.

    Kindly contact us via WhatsApp at +65 9788 0000.

    Thank you.

  • Question : Inquiry for the item from teo****Jun 21, 2017

    Can
    Model : TZe-HW31 Hello Kitty® 12mm Black on White
    Use on my pt-d200
    Have attached the pic below

    Answer : [Re] Inquiry for the item from teo****

    Hi

    The Brother® TZe-HW31 Hello Kitty 12mm black on white laminated label will work on your PT-D200.

    We have just run out of stock for this but it will be replenished in a few days. This particular part is having a shortage so we are only allocated limited units.

    You may place the order first. All orders will be fufilled on a first come first served basis from our stock level.

    KC

  • Question : Inquiry for the item from teo****Jun 21, 2017

    Can
    Model : TZe-HW31 Hello Kitty® 12mm Black on White
    Use on my pt-d200
    Have attached the pic below

    Answer : [Re] Inquiry for the item from teo****

    Hi

    The Brother® TZe-HW31 Hello Kitty 12mm black on white laminated label will work on your PT-D200.

    We have just run out of stock for this but it will be replenished in a few days. This particular part is having a shortage so we are only allocated limited units.

    You may place the order first. All orders will be fufilled on a first come first served basis from our stock level.

    KC

Dell Optiplex 5050/5250 Series Business Desktops
Dell Optiplex 5050/5250 Series Business Desktops
Item Q&A
  • Question : Interest to buy with upgrading of HDD to 512SSD possible?Nov 08, 2017

    Hi, is there a contact number that I can call to enquire about this desktop and its upgradability?
    Drop me an email at ronnie@onesystemstech.com.
    Thanks!

    Answer : [Re] Interest to buy with upgrading of HDD to 512SSD possible?

    Hi

    Thank you for your enquiry.
    You can contact us via whatsapp at +65 9788 0000

    KC

Bose QuietComfort® / Bowers N Wilkins / OEM Headphones Airline Audio Adapter
Bose QuietComfort® / Bowers N Wilkins / OEM Headphones Airline Audio Adapter
Item Q&A
  • Question : Inquiry for the item from chr****Oct 31, 2017

    Hi may i know any stock in for bose airline adaptor?

    Answer : [Re] Inquiry for the item from chr****

    Hi
    Bose adaptor is out of stock. no ETA.
    You may want to purchase our other Airline adaptors instead.

    KC

  • Question : Inquiry related delivery from ser****Oct 26, 2017

  • Question : Inquiry for the item from nat****Sep 03, 2017

    Hi, is the adaptor suitable for beoplay H4 headphone?

    Answer : [Re] Inquiry for the item from nat****

    hi. The adaptors should fit headphones with 3.5mm audio jacks.

MetroVac® DataVac® ED-500 / ED-500ESD 220 Volt home Electric Duster® (Made in U.S.A.)
MetroVac® DataVac® ED-500 / ED-500ESD 220 Volt home Electric Duster® (Made in U.S.A.)
Item Q&A
  • Question : Inquiry for the item from and****Oct 13, 2017

  • Question : Restock ESD models?Oct 10, 2017

    Dear Sir/Madam, may i know when you will restock the ESD models?

    Cheers!
    Ed.

    Answer : [Re] Restock ESD models?

    hi. which model are you referring to?

    Question : [Re] Restock ESD models?

    ED500ESD

    Answer : [Re] Restock ESD models?

    Hi.

    We have just re-stocked. You may proceed to place your order.

    KC

  • Question : Self-CollectionOct 06, 2017

    Hi,

    would like to check whether self-collection is possible?

    Answer : [Re] Self-Collection

    Hi

    Self-collection is not possible as most of the time we are out on-site serving customers and thus have irregular schedules.

    KC

  • Question : [About Item] Related InquiriesJan 30, 2017

    Hi,

    May I know that What is the combo pack? For what purpose and use? I will wish to purchase this item for clean my laptop and other electronic devices, which model should I choose? Please advise. Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Hi!

    Thank you for your enquiry.

    The combo pack consists of a 3 pack of anti-germ air filters and a 90cm hose.

    The air filters are to filter the potentially dusty air (when you blast dirty things using the ED500 series blower.

    The MVC178A 90cm hose can be used to access difficult to reach areas (like behind TV consoles), especially when you can use it for more than cleaning computers.

    For cleaning electronics, we recommend the ED500ESD (blow) or MDV1ESD (blow and vacuum).

    K.C. Ng
    Chief Geek
    ComputerService.SG

  • Question : About the loudness.Sep 18, 2016

    Is it equally as loud as a normal vacuum cleaner?

    Answer : [Re] About the loudness.

    hi

    Thank you for your enquiry. Yes the blower will make some noise, estimated 70-80db

+View all Notice, FAQ, Q&A >>
MetroVac Air Force Commander AFTD3 Variable Speed Pet Dryer 220V (Made In U.S.A.)
MetroVac Air Force Commander AFTD3 Variable Speed Pet Dryer 220V (Made In U.S.A.)
Item Q&A
  • Question : what are the accessories in the box?Oct 11, 2017

    can in know what is included in the box?

    Answer : [Re] what are the accessories in the box?

    Hi. The product comes with:
    1. Air flare
    2. Hose
    3. Fur brush
    4. Air pinpointer

    KC

  • Question : Inquiry for the item from wat****Sep 02, 2017

  • Question : Inquiry for the item from wat****Sep 02, 2017

  • Question : Inquiry for the item from man****Apr 28, 2017

    Hello, is there any warranty for this item? If so, for how long? Does it have a 3-pin or 2-pin plug?

    Answer : [Re] Inquiry for the item from man****

    Hi.

    ComputerService.SG is the USA factory appointed MetroVac Pet range distributor for Singapore. The machine comes with a PSB Approved UK 3 pin plug.

    This machine carries a TWO Year Limited* Warranty.

    The Warranty includes the dryer unit and the motor.

    There is also a One Year Warranty* on Parts, Switches, and Cords.

    This warranty covers any defects in materials or workmanship, with the exceptions stated below.

    We will repair or replace any defective or malfunctioning part* at no charge. If the machine is not repairable, it will be replaced.

    *Mechanical alterations made to the machine will void the warranty.

    *Warranty does not cover carbon brushes, carbon brush wear, filters, or general maintenance.

    *The warranty does not cover physical damage made to the machine, improper electrical connections, or water damage.

    *Customer is responsible for shipping charges to and from our facility.

    K.C.

MetroVac PED500 / QD1 220 Volts Portable Pet Dryer (Made In U.S.A.)
MetroVac PED500 / QD1 220 Volts Portable Pet Dryer (Made In U.S.A.)
Item Q&A
  • Question : Model NumberMar 10, 2017

    Hi, may I know what is the model number of this MetroVac dryer? Is it QD-1 or PED-500? Thank you.

    Answer : [Re] Model Number

    Hi

    It is known as both model names. PED500 is the new model #.

    KC

    Question : [Re] Model Number

    Hi, according to the MetroVac official website, the airflow for QD-1 is 85CFM while the airflow for QED-500 is 70CFM. The dimensions for QD-1 is also bigger than QED-500. Since the 2 model numbers represent different items, which one are you selling exactly? Can you also confirm the specifications of the item that you are selling?
    Thank you.

    Answer : [Re] Model Number

    Hi
    We are selling the PED500. My apologies that we have made a mistake on the model #.

    KC

    Question : [Re] Model Number

    Hi, will you have QD-1 available soon? Coz we would prefer one that has higher power. Thank you!

    Answer : [Re] Model Number

    Hi

    Currently we have no plans to bring in the QD1 due to lack of demand. If you require a more powerful unit (it is also quieter compared to PED500), we recommend the MetroVac® Airforce Comander® AFTD-3 220V dryer with variable speed control.
    It is available at the following URL: http://list.qoo10.sg/g/521746935

    KC

  • Question : Pet DryerMar 09, 2017

    Hi, is this the only MetroVac Pet dryer that you have? Do you have any more powerful model? Thank you.

    Answer : [Re] Pet Dryer

    Hi

    Thank you for your enquiry.
    We are the official factory appointed distributor for MetroVac products in Singapore and 22 other countries.

    You may want to visit this URL for a more powerful (and quiet) pet dryer model: http://list.qoo10.sg/g/440056078

    K.C.

***Genuine*** Panasonic Eneloop Ni-Mh Rechargable Twin-Pack Batteries/Chargers (Many Models Available!!!) (SG Distributor Stock)
***Genuine*** Panasonic Eneloop Ni-Mh Rechargable Twin-Pack Batteries/Chargers (Many Models Available!!!) (SG Distributor Stock)
Item Q&A
  • Question : Inquiry on Eneloop ChargerJan 15, 2017

    Hi, for the options Eneloop Pro 2-hr Smart Charger kit + 04 x AA batt or the Eneloop 1.5-hr Smart Charger kit + 04 x AA batt, what is the model? Is the model BQ-CC55?

    Do these chargers:
    (1) have the 3 colour LED indicator to show the remaining capacity and charging status indication, as well as is a battery-life checker?
    (2) come embedded / prepacked with the original eneloop / eneloop pro batteries respectively?
    (3) have smart charge: overcharge shutoff protection?

    Thank you!

    Answer : [Re] Inquiry on Eneloop Charger

    Hi

    The model numbers are as follows:
    1. 1.5-hr smart charger: K-KJ55MCC40T (c/w 04 x Eneloop AA batt)
    2. 2-hr Eneloop Pro smart charger K-KJ55HCC40T (c/w 04 x Enelkoop Pro AA batt)

    Question : [Re] Inquiry on Eneloop Charger

    Thanks. Are the 4 eneloop rechargeable AA batteries 1900mAh and the 4 eneloop pro rechargeable AA batteries 2450mAh?

    Answer : [Re] Inquiry on Eneloop Charger

    The Eneloop has a capacity of up to 2,000mAh (AA) and Eneloop Pro 2,550mAh (AA)

  • Question : Charger included?Dec 27, 2016

    Hi, do the batteries come with a charger? Which model of charger?

    Answer : [Re] Charger included?

    Hi.

    Thank you for your enquiry. We have just updated the listing to include chargers+batteries or batteries on it's own.

    Do let us know if you have any further questions.

    K.C.

MetroVac® DataVac® Pro MDV1 / MDV1ESD 220 Volt Blower/Vacuum (Made In U.S.A.)
MetroVac® DataVac® Pro MDV1 / MDV1ESD 220 Volt Blower/Vacuum (Made In U.S.A.)
Item Q&A
  • Question : QuestionsJan 12, 2017

    Is it possible to send the order over to Macau? if yes, how much is shipping cost? or using our prefer shipping company on Ex-Works basic? last question, please provide dimension of the goods with export pack.

    Answer : [Re] Questions

    Hi.

    Thank you for your enquiry.
    For destinations not on Qoo10's shipping destinations, please e-mail askme @ computerservice.sg

    K.C.

  • Question : Do you intend to bring in the above item as it is showing SOLD OUTAug 11, 2016

    MetroVac® DataVac Pro® MDV1-220V Electrostatic Safe Duster & Vacuum showing SOLD OUT. Do you intend to bring in? Thanks.

    Answer : [Re] Do you intend to bring in the above item as it is showing SOLD OUT

    Hi

    Item has just been restocked.

3M Scotch-Brite Premium Synthetic Chamois (Made In U.S.A.)
3M Scotch-Brite Premium Synthetic Chamois (Made In U.S.A.)
Item Q&A
  • Question : Self collectDec 07, 2016

    Hi, can i collect the product myself, if so, let me know location/time convenient.

    Thanks.

    Answer : [Re] Self collect

    Hi. We do have self-collect available at our warehouse strictly by appointment only on selected Weekday evenings.

    Due to the nature of our business, our co-workers are usually out on-site serving residential and commercial customers with I.T. services. For fastest delivery (usually next business day), we highly recommend you select Qxpress as the courier of choice.

Brother PJ-663 PocketJet A4 Mobile Printer with Bluetooth Technology
Brother PJ-663 PocketJet A4 Mobile Printer with Bluetooth Technology
Item Q&A
  • Question : HiAug 07, 2016

    Hello. Is item avail now

    Answer : [Re] Hi

    Hi there!

    Item is available currently but our fufillment centre is currently closed till the 16th Aug 2016 for a break.

    Question : [Re] Hi

    Anyway I can self collect

    Answer : [Re] Hi

    Hi

    Our fufillment centre is currently closed till the 16th Aug 2016 for a break. We are required by Qoo10 to ship out via Qxpress.

  • Question : Item included?Jun 18, 2016

    Hi there I had been trying to locate this item in in singapore. I am wondering what's in the package? Does it include the power adapter?

    Answer : [Re] Item included?

    Hi.

    Thank you for your enquiry.
    The Fujitsu ScanSnam S1100i does not require a power adaptor. It can be powered by your computer's USB port.

    Question : [Re] Item included?

    This is the pocketjet pj-663 that I am asking not the scanner

    Answer : [Re] Item included?

    Hi

    Sorry for the mixup.
    The PocketJet PJ-663 does NOT come with a power adaptor. It can be powered/charged by your computer's USB port.

    There is an optional power adaptor available on sale for the PJ-663

    Question : [Re] Item included?

    Is this item available for cash and carry? I will need also the adaptor

    Answer : [Re] Item included?

    we've just sold our last set but we can check with distributor on Monday for stocks of the PJ-663 and the power adaptor.\

3M Scotch-Brite Premium Microfiber Cloths (Made In U.S.A.)
3M Scotch-Brite Premium Microfiber Cloths (Made In U.S.A.)
Item Q&A
  • Question : suitable for car?May 07, 2016

    Hi there - is this item suitable for using on car exterior? thanks

    Answer : [Re] suitable for car?

    Hi

    Yes able to use for car exterior. The 18x16cm version is ideal for carrying in your bag for glasses, mobile phones and it comes with a carrying case.

    For car drying out we recommend the 3M Synthetic Chamois which is also available at our Qoo10 e-store.

    Question : [Re] suitable for car?

    thanks very much I will look for the 3M Synthetic Chamois that you mentioned!

    Answer : [Re] suitable for car?

    most welcome. Do let us know if you have any further questions. The microfiber is good for soaping down the car while the chamois is good for drying it.

  • Question : Have not gotten the items - Order : 161483856Jan 24, 2016

    Have not gotten the items - Order : 161483856
    Hi,

    Qoo10 says that the items have been delivered but I have not gotten the items yet.

    Please help to update / check where items are and when they will be delivered.

    Thanks and Regards

    Answer : [Re] Have not gotten the items - Order : 161483856

    Hi
    Our system shows that the parcel was delivered.

    As your delivery address is a commercial address, you may want to check with your colleagues who may have received the parcel on your behalf.

    Question : [Re] Have not gotten the items - Order : 161483856

    Hi,
    I checked with reception and they have not received any parcel.

    I have also called T-Q-Bin and found that the items have not been delivered.

    The reason is ... address wrong... But the address provided by me on Qoo10 was correct....

    They say not to trust the status, because accidentally set as delivered... which to me is ... want the ...

    Now wait for them to delivery tomorrow earliest.

    Sadly this will reflect the quality of delivery rate. I know is stupid, and the seller should pursuit this matter more with Ta-Q-Bin.

    But the fact, that I had to call the deliverer and hear the above stupid reason, which clearing is not my fault (as the address provided is correct) does not sit well with me. Especially since I get a email from Qoo10 saying my package is delivered and they are sending the money to the seller, without any options other then using qpost, with all the conversations up for all to see or dispute straight away.

    Answer : [Re] Have not gotten the items - Order : 161483856

    Hi.

    We have just checked the images that is always taken just before shipping. It seems that our dispatch staff has forgotten to input the postal code on the Ta-Q-Bin package.

    We understand where you are coming from regarding the "delivered" notice.
    Sadly, we have been shipping out parcels for years and Ta-Q-Bin is one of the better ones around with a reasonable shipping rate and the lowest package loss rate.
    We sincerely apologise for the delay in delivery.

    Question : [Re] Have not gotten the items - Order : 161483856

    Hi,
    After chasing Ta-Q-Bin, I finally gotten the package.

    But the package while having the MetroVac MDV-1 Bundle and additional filter is missing the 3M Scotch-Brie MicroFiber Cloths. Tried to call your phone but did not get through.

    A this point... nothing to say. Please send it asap.

    Thanks and Regards.

    Answer : [Re] Have not gotten the items - Order : 161483856

    Hi.

    Will ship out a replacement at no cost tomorrow.

  • Question : clean specsSep 17, 2015

    Hi,

    can be used to clean/wipe my spectacles?

    Answer : [Re] clean specs

    Hi there!

    Thank you for your enquiry. The 3M Premium Microfiber Cloth is suitable for cleaning spectacles, mobile devices, computer screens, TV screens and more!

    Question : [Re] clean specs

    thanks! available stocks?

    Answer : [Re] clean specs

    yes stock is available for both 18cm x 16cm and 32cm x 30cm.
    yes stock is available for both 18cm x 16cm and 32cm x 30cm.

  • Question : size and thickness?May 07, 2015

    size and thickness?

    Answer : [Re] size and thickness?

    Hi. Product comes in 2 sizes:
    180mm x 160mm & 80mm x 60mm

  • Question : Missing 1 pcsJun 06, 2013

    Hi.

    I order 2 pcs of the 3m cloth.
    But onli received 1 pcs in my mail today.

    Kindly check and revert.

    Thank you!

    Answer : [Re] Missing 1 pcs

    Hi

    Have checked and there was a packing error on our end. Will send out the other piece on the next business day at no extra charge.

    Question : [Re] Missing 1 pcs

    Hi

    Thank you!
    Look forward to receive the 2nd pcs soon.

+View all Notice, FAQ, Q&A >>
Xiaomi 10400mAh Powerbank Silicon Casing
Xiaomi 10400mAh Powerbank Silicon Casing
Item Q&A
  • Question : changes of shipping informationApr 14, 2015

    Can i change my address?

    Answer : [Re] changes of shipping information

    will do so. Shipping will be done on Thursday as our store personnel is on overseas leave now

  • Question : Different shipping informationApr 14, 2015

    I have change my shipping information during "Payment Pending" status and it was changed when I checked under "Recent Orders".

    However, I received an e-mail regarding to this payment, the shipping information didn't update & the address was wrong.

    What should I do now?

    Answer : [Re] Different shipping information

    will do so. Shipping will be done on Thursday as our store personnel is on overseas leave now

  • Question : Xiaomi 10400Ah Powerbank Silicon CasingDec 03, 2014

    Hi,

    I have not receive the above items yet. stated deliver out on 26/11/14, but till now not yet receive. Total there are
    4 qty.Please revert when will I receive my goods. thanks.

    Answer : [Re] Xiaomi 10400Ah Powerbank Silicon Casing

    Hi

    We have sent out your package via SingPost Normal Small Packets on 26th November 2014. As you have opted for Non-Registered mail, we are unable to track your package.

High Quality Tiny 12V Cigarette Socket to USB Adapter for Cars and Motorcycles
High Quality Tiny 12V Cigarette Socket to USB Adapter for Cars and Motorcycles
Item Q&A
  • Question : usb adapterDec 14, 2012

    12v car socket adapter.why i order Q 2 seller send to me only Q 1,why happen your seller, thanks

    Answer : [Re] usb adapter

    Hi. Apologies for the mistake. We will be sending you another unit first thing today (Monday)

  • Question : FuseOct 26, 2012