Q&A board

Q & A Lists
Item Question & Answer
2Pcs Avene Gentle Toner 200ml
2Pcs Avene Gentle Toner 200ml
Item Q&A
1Pc Dermalogica Stress Positive Eye Lift 0.85oz, 25ml
1Pc Dermalogica Stress Positive Eye Lift 0.85oz, 25ml
Item Q&A
Dermalogica PreCleanse 16oz/473ml
Dermalogica PreCleanse 16oz/473ml
Item Q&A
  • Question : Inquiry for the item from sop****Jan 20, 2019

  • Question : Inquiry for the item from jol****Jul 02, 2018

    Hi May I know the expiry date for this?

    Answer : [Re] Inquiry for the item from jol****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from hon****Feb 22, 2018

    May i know the expiry date for this item?

    Answer : [Re] Inquiry for the item from hon****

    Dear customer,

    Thank you for your message.

    Regarding to the inquiry of expiry date, the latest date is Oct 2019

    The date is for reference only, the earliest shelf date item may ship out first. Please feel free contact us if you have any inquiry.

    Regards,
    Customer Service Team

  • Question : Inquiry related delivery from mic****Jun 19, 2017

    I haven't received my items yet, and I've sent you an inquiry on the shipping tracking, basically it doesn't show the status where it is. Can you let me know?

    Answer : [Re] Inquiry related delivery from mic****

    Dear valued customer,

    Thank you for your purchase.

    Your order has arrived Singapore on 14-June
    but security access was required so delivery fail. Please kindly contact local UPS for further information.

    You may track your order at https://wwwapps.ups.com/WebTracking/track with the tracking number 1ZE8865X0452376325 .

    Since we are using the normal UPS service rather than i-parcel service, so it is normal that the status can't be track on i-parcel.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE

  • Question : Inquiry for the item from Mon****Mar 24, 2017

    hi may i know when is the expiry date? thanks

    Answer : [Re] Inquiry for the item from Mon****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2018 Oct.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE

+View all Notice, FAQ, Q&A >>
Dermalogica UltraCalming Barrier Repair 30ml/1oz
Dermalogica UltraCalming Barrier Repair 30ml/1oz
Item Q&A
  • Question : Inquiry for the item from sop****Jan 20, 2019

  • Question : Inquiry for the item from lin****Dec 22, 2018

    Hi Seller, do you also carry Dermalogica UltraCalming Calm Water Gel? Thanks!

    Answer : [Re] Inquiry for the item from lin****

    Dear valued customer,

    Thank you for your message!

    We are sorry that this product is not available in our shop at the moment.

    We will pass your message to our purchase department and take it into consideration since we always try our best to source more and more luxury & premium brands/ items at the best price for our customers.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.


    Best Regards,
    COSME-DE.COM

  • Question : Inquiry for the item from er_****Nov 11, 2018

    Hi,I would like to enquiry on your products that I have order. How do I know for the expiry date if I can't find it the print? Is my first time to purchase online from you? As read your feedback from customers is quite good.

    I have already order 3 items from you. Is ultracalming cleanser, ultracalming mist n barrier repair. Why the price is given in such great deal compare in the salon of dermatologica or in beauty salon? How do I difference in counterfake products?

    Hope to hear from you soon!

    Thank you!

    Answer : [Re] Inquiry for the item from er_****

    Dear valued customer,

    Thank you for your purchase.

    Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same - a genuine product produced by the same manufacturer.

    You can contact us for the expiry date once you have received the item.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from er_****Nov 11, 2018

    Hi,I would like to enquiry on your products that I have order. How do I know for the expiry date if I can't find it the print? Is my first time to purchase online from you? As read your feedback from customers is quite good.

    I have already order 3 items from you. Is ultracalming cleanser, ultracalming mist n barrier repair. Why the price is given in such great deal compare in the salon of dermatologica or in beauty salon? How do I difference in counterfake products?

    Hope to hear from you soon!

    Thank you!

    Answer : [Re] Inquiry for the item from er_****

    Dear valued customer,

    Thank you for your purchase.

    Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same - a genuine product produced by the same manufacturer.

    You can contact us for the expiry date once you have received the item.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from che****Oct 09, 2018

    Expiry date pls?

    Answer : [Re] Inquiry for the item from che****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 July.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
Dermalogica Intensive Moisture Balance 6oz/177ml (Professional Size)
Dermalogica Intensive Moisture Balance 6oz/177ml (Professional Size)
Item Q&A
  • Question : Inquiry for the item from sop****Jan 20, 2019

  • Question : Inquiry for the item from ang****Jan 16, 2019

    May I know the expiry date for your current batch?

    Answer : [Re] Inquiry for the item from ang****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 Oct.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

KOSE Sekkisei White UV Gel SPF50+ / PA++++ 80ml
KOSE Sekkisei White UV Gel SPF50+ / PA++++ 80ml
Item Q&A
  • Question : Inquiry for the item from Jov****Jan 20, 2019

  • Question : Inquiry for the item from 233****Jan 12, 2019

    Hi Seller, may l know is made in where?

    Answer : [Re] Inquiry for the item from 233****

    Dear Customer,

    Thank you for visiting our shop.

    The item is made in Japan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from kai****Sep 02, 2018

    Hi seller, may I know the expiry date of the product?

    Thanks.

    Answer : [Re] Inquiry for the item from kai****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 Oct.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from lih****Sep 02, 2018

    Any paraben?

    Answer : [Re] Inquiry for the item from lih****

    Dear valued customer,

    Thank you for visiting our shop.

    Ingredients:
    Water (Aqua), Alcohol, Ethylhexyl Methoxycinnamate, Propylene Glycol, Dicaprate, Coixlacryma-Jobi Ma-Yuen Seed Water, Polysilicone-15, Diethylamino Hydroxybenxoyl Hexyl Benzoate, Butylene Glycol, Bis-Ethylhexyloxyphenol Methoxyphenyl Triazine, Dimethicone, Glycol, Bis-Ethylhexyloxyphenol Methoxyphenyl Triazine, Dimethicone, Glycerin, Angelica Acutiloba Root Extract, Coix Lacryma-Jobi (Job's Tears) Seed Iuk, Coix Lacryma-Jobi Ma-Yuen Seed Extractm Melothria Heterophylla Root Extract, Prunus Persica (Peach) Leaf Extract, Acrylates/ C10-30 Alkyl Acrylate Crosspolymer, BHT, Carbomer, Cetearyl Alcohol, DImethicone/ Phenyl Vinyl Dimethicone/ Phenyl Vinyl DImethicone Crosspoltmer, Diphenylsiloxy Phenyl Trimethicone, Disodium EDTA, Glyceryl Stearate, PEG-30 Phytosterol, PEG-5 Phytosterol, Potassium Hydroxide, Sodium Dilauramidoglutamide Lysine, Talc, Vinyl Dimethicone/ Methicone Silisesquioxane Crosspolymer, Zeolite,

    Methylparaben, Phenoxyethanol, Fragrance (Parfum), Mica

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM

    (Sep 03, 2018 15:41)

  • Question : Inquiry related cancel and refund from plu****May 08, 2018

    Seller, when can I get my refund? Can you be responsible?

    Answer : [Re] Inquiry related cancel and refund from plu****

    Dear valued customer,

    Thank you for taking your time to write to us.

    According to the tracking information, your order was delivered on 19-Apr.

    Would it be possible that your family members / neighbour / guard picked up the parcel for you? Or could you please kindly check your mail box / shoe box again carefully?


    If it is not the case, may you please check with your local post office PAYA LEBAR DELIVERY BASE ?

    Please provide the post office with the tracking number, RP205346914SG.

    Please do not hesitate to contact us if you have further inquiries.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry related cancel and refund from plu****

    Seller, this is what you told me last time and i have contacted you many times due to the undelivered of the item. I now urge you to refund me.

    Answer : [Re] Inquiry related cancel and refund from plu****

    I have gone to the post office a month ago and they told me they are returning the item to you already. I urge you to do the refund to me and please be consistent in providing my item information.

    Question : [Re] Inquiry related cancel and refund from plu****

    Dear valued customer,

    Thank you for your message.

    Regarding to your inquiry, we have submitted the refund and it will be finish processing to your Qoo10 account within 2 weeks.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
(U.P$183) SK-II Facial Treatment Essence (5 Bots x 30ml )
(U.P$183) SK-II Facial Treatment Essence (5 Bots x 30ml )
Item Q&A
  • Question : Inquiry for the item from aye****Jan 20, 2019

  • Question : Inquiry for the item from ida****Aug 26, 2018

  • Question : Inquiry for the item from ede****Dec 12, 2017

    Questions
    - does its comes with boxes for 5 individual bottles
    - expiry date u mentioned in another reply to enquiry that is Jan 2018? Can u please verify that it only last until Jan 2018

    Answer : [Re] Inquiry for the item from ede****

    Dear valued customer,

    Thank you for your message!

    Please kindly note that there is in individual bottles but no boxes.


    Thank you!

    Should you have further queries, please do not hesitate to contact us again.

    Best regards,

    Customer Service Team

    Question : [Re] Inquiry for the item from ede****

    Please advise expiry date

    Answer : [Re] Inquiry for the item from ede****

    Dear valued customer,

    Thank you for your message!

    Please kindly note that the expiry date is 2020 Jan

    Thank you for your supporting!

    Should you have further queries, please do not hesitate to contact us again.

    Best regards,

    COSME-DE.COM

  • Question : Inquiry for the item from ser****Jun 27, 2017

  • Question : mfd òf FTE 30mlJul 23, 2016

    I want to know the mfd of SK-II FTessence 30ml × 5 set.

    Answer : [Re] mfd òf FTE 30ml

    Dear Customer,

    Thank you for your message.

    The best before date of this item in our shop is Jan 2018.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE


+View all Notice, FAQ, Q&A >>
SK-II Whitening Source Clear Lotion 150ml
SK-II Whitening Source Clear Lotion 150ml
Item Q&A
  • Question : Inquiry for the item from shi****Jan 19, 2019

  • Question : Inquiry for the item from shi****Jan 13, 2019

  • Question : Inquiry for the item from yee****Aug 07, 2018

  • Question : Inquiry for the item from And****May 29, 2017

    Hi, when is the expiry year?

    Answer : [Re] Inquiry for the item from And****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2019 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE

💎Jill Stuart RELAX Hair Mask N 200ml 🎀
💎Jill Stuart RELAX Hair Mask N 200ml 🎀
Item Q&A
  • Question : Inquiry for the item from che****Jan 19, 2019

  • Question : Inquiry related delivery from len****Jan 08, 2019

    Pls help to chk in this order no 124108968. Placed 2 orders separately bt this order hasn't rvcd till date since ordered on 24/12/18. Tks

    Answer : [Re] Inquiry related delivery from len****

    Dear valued customer,

    Thank you for your purchase.

    Your order was dispatched on 3-Jan .

    You may track your order at http://track.quantiumsolutions.com/ NOW and http://beta.singpost.com/track-items LATER with the tracking number RP206328130SG.

    The parcel need to go through the custom clearance and the courier need times to process and handle the parcels and update the tracking information, therefore the status may not be able to update soon.

    Please kindly note that the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. It may vary during peak seasons like Christmas or process custom clearance.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from mai****Dec 23, 2018

  • Question : Inquiry for the item from 240****Dec 15, 2018

    Hi, you have stated in your listing that 50 Qpoints will be rewarded for writing a review. However, I did NOT see any 50 Qpoints credited into my account even after I've submitted my review. Usually the Qpoints will be awarded immediately once the review is submitted. When will the Qpoints be credited in this case? Or is it just a bluff?

    Answer : [Re] Inquiry for the item from 240****

    Dear valued customer,

    Thank you for your message.

    Could you please kindly advise where did you find the lising that 50 Qpoints will be rewarded for writing a review as we cannot see it from our side?

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.

    Appreciated for your understanding and cooperation.

    Look forward to your reply soon.


    Best Regards,
    COSME-DE.COM

  • Question : Inquiry for the item from ang****Nov 25, 2018

    Hi, is there any box for this item as I wish to get it as gift.

    Answer : [Re] Inquiry for the item from ang****

    Dear valued customer,

    Thank you for visiting our shop.

    We regret that this item didn't come with box.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
Egyptian Magic All Purpose Skin Cream 4oz/118ml
Egyptian Magic All Purpose Skin Cream 4oz/118ml
Item Q&A
  • Question : Inquiry for the item from pek****Jan 19, 2019

  • Question : Inquiry for the item from pen****Feb 24, 2018

    Will you replenish your stock?

    Answer : [Re] Inquiry for the item from pen****

    Dear valued customer,

    Thank you for visiting our shop.

    We are sorry that the product is out of stock in our shop at the moment. We are still checking with our supplier for the restocking date.

    Please check our store again later.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM

  • Question : Inquiry for the item from chr****Aug 25, 2017

NUXE Huile Prodigieuse Multi-Usage Dry Oil (Face/Body and Hair)100ml
NUXE Huile Prodigieuse Multi-Usage Dry Oil (Face/Body and Hair)100ml
Item Q&A
  • Question : Inquiry for the item from stm****Jan 15, 2019

    Just to confirm it is a spray-bottle; for spraying, not pouring.

    Answer : [Re] Inquiry for the item from stm****

    For the current batch, what is the expiry date?
    Does the item come in the original box?
    Thank you.

    Question : [Re] Inquiry for the item from stm****

    Dear valued customer,

    Thank you for visiting our shop.

    This is a spray bottle, you can take a look of the picture show in the product information.

    The expiry date of this item in our stock is 2020 Oct.

    We will ask our warehouse take picture of the packing for your reference.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

    Answer : [Re] Inquiry for the item from stm****

    Thank you for your reply & info. I'll make the order soon.

    Question : [Re] Inquiry for the item from stm****

    I would like to inquire for the "2Pcs NUXE Huile Prodigieuse Multi-Usage Dry Oil (Face, Body and Hair) 1.6oz, 50ml" (Item code: 615737690) ($52.99; UP $72) @ https://www.qoo10.sg/g/615737690

    Is it also a spray bottle & what is the expiry date? Thank you.

    Answer : [Re] Inquiry for the item from stm****

    Dear valued customer,

    Thank you for your message.

    They are same product with same expiry date.

    We are waiting our warehouse to take picture for your reference. Will get back to you on tomorrow.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from stm****

    I read the only photo review that stated " Unfortunately this doesn’t come in the spray nozzle I was looking for."
    https://www.qoo10.sg/item/2PCS-NUXE-HUILE-PRODIGIEUSE-MULTI-USAGE-DRY-OIL-FACE-BODY-AND/615737690

    I need to confirm the item is also a spray bottle like the 100ml. Thank you.

    Answer : [Re] Inquiry for the item from stm****

    upon confirmation that the 2 50ml are spray-bottles, I would make the online order.

    Question : [Re] Inquiry for the item from stm****

    Dear valued customer,

    Thank you for your message.

    As per attached the product picture for your reference.

    It is spray.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM

    Answer : [Re] Inquiry for the item from stm****

    Thank so much for the confirmation, especially through the picture.

    Question : [Re] Inquiry for the item from stm****

    My mum decided to buy the 100ml bottle yesterday (Before this reply) so I already made the order at your online store, Cosmede at Qoo10.

    My Order Number is 288352944 & my Cart Number is.124591812.

    I think my order has already been shipped out today. I'm residing in Singapore.

  • Question : Copyright infringement.Apr 21, 2018

  • Question : Shipping UpdateApr 14, 2018

  • Question : Inquiry for the item from she****Dec 20, 2017

    Hi. May I know if this is the 2017 product with Tsubaki oil?

    Thanks!

    Answer : [Re] Inquiry for the item from she****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 July. So it should be the 2017 product but we are not sure if it is with Tsubaki oil.


    Sorry for any inconvenience caused.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry related delivery from rai****Oct 04, 2017

    Hi, may I know if you do post to delivery stations, like Popstation in Singapore? Do you use their services? Thanks.

    Answer : [Re] Inquiry related delivery from rai****

    Dear valued customer,

    Thank you for visiting our shop.

    We use registered service of HKP which Singpost usually put the parcel in somewhere safe to keep like mail box / shoe box etc. Therefore we are not sure if they can deliver to the delivery stations.

    Sorry for any inconvenience caused.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE

+View all Notice, FAQ, Q&A >>
JurliqueNutri-Define  Superior Retexturising Facial Serum 1oz, 30ml
JurliqueNutri-Define Superior Retexturising Facial Serum 1oz, 30ml
Item Q&A
  • Question : Inquiry for the item from 238****Jan 18, 2019

    Hi
    When is the expire date? Thanks

    Answer : [Re] Inquiry for the item from 238****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

CAUDALIE Beauty Elixir - 100ml
CAUDALIE Beauty Elixir - 100ml
Item Q&A
  • Question : Inquiry for the item from sim****Jan 11, 2019

    The expiry date April, obt, 2019 some r 2020 How to purchase u din even have a definite expiry date ,April only 3mths lifespan, We purchased is depends on random which one expire earliest.

    Answer : [Re] Inquiry for the item from sim****

    Dear valued customer,

    Thank you for your message.

    Pleaes kindly check the Question & Answer page of this item again carefully.

    We replied that the expiry date is Apr 2019 on Jan 2018.........

    The stock sold out and got new stock so the expiry date changed to Oct 2019 on Feb 2018.

    And the expiry date of this item in our stock now is 2020 July.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from sim****

    Thks

    Answer : [Re] Inquiry for the item from sim****

    Dear valued customer,

    You are welcome!


    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from 233****Nov 18, 2018

  • Question : Inquiry for the item from Kho****Sep 30, 2018

    Hi seller may I know expiry date? production code is eiather 21428 or01885 not sure which one. Pls advise. Thank you

    Answer : [Re] Inquiry for the item from Kho****

    Order number is 268485491

    Question : [Re] Inquiry for the item from Kho****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item is 2020 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Expiry dateFeb 05, 2018

    Hi! May I know what's this product's expiry date? Is it labelled on the packaging? Thanks! :)

    Answer : [Re] Expiry date

    Dear customer,

    Thank you for your message.

    The expiry date is Oct 2019.

    Freshness of our products is guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

    Thanks!

    Thanks!

    Regards,
    Customer Service Team

  • Question : Inquiry for the item from jan****Jan 04, 2018

    Hi seller, may I know the expire date? The code is 20502. Thank you.

    Answer : [Re] Inquiry for the item from jan****

    Dear customer ,

    Thank you for your message.

    Would you provide us order no. to follow up?

    Please feel free contact us if you have further inquiry.

    Thank you!

    Best regards,
    Customer Service Representative

    Question : [Re] Inquiry for the item from jan****

    115865602. Thank you

    Answer : [Re] Inquiry for the item from jan****

    Dear customer ,

    Thank you for your message.

    Regards to your inquiry, the expiry date is Apr 2019.

    Please feel free contact us if you have further inquiry.

    Thank you!

    Best regards,
    Customer Service Representative

NEW!! Clinique Dramatically Different Hydrating Jelly 125ml
NEW!! Clinique Dramatically Different Hydrating Jelly 125ml
Item Q&A
  • Question : Inquiry for the item from a.a****Jan 18, 2019

    Is this genuine product?

    Answer : [Re] Inquiry for the item from a.a****

    Dear valued customer,

    Thank you for your message.

    Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same - a genuine product produced by the same manufacturer.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from ivy****Jan 13, 2019

    Hi Seller,
    What is the expiry date of the product? Need to know before purchase. Thanks.

    Answer : [Re] Inquiry for the item from ivy****

    Dear Customer,

    Thank you for visiting our shop.

    The expiration date of this product in our current stock is 2021 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from ivy****

    Hi seller,
    Expiry date is printed on the bottle?

    Answer : [Re] Inquiry for the item from ivy****

    Dear valued customer,

    Thank you for your message.

    Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries.

    Therefore, some product may not printed the expiry date on it, but them will got a batch code and you can check the manufacture date.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from ury****Jan 12, 2019

    What is the expiry of the Clinique Dramatically Different Hydrating Jelly?

    Answer : [Re] Inquiry for the item from ury****

    Dear Customer,


    Thank you for visiting our shop.

    The expiration date of this product in our current stock is 2021 Jul.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from Con****Jan 11, 2019

  • Question : Inquiry for the item from lye****Jan 10, 2019

    Dear Seller, I have received the item. However, no manufacture date can be found on the product box nor the bottle itself. Please advise. Thanks.

    Answer : [Re] Inquiry for the item from lye****

    Dear valued customer,

    Thank you for contacting us.

    In this case, could you please provide some pictures to show the received product so that we can better understand the situation & offer corresponding solution asap?


    We need the following photos for further investigation:-

    1. Exterior parcel box used to deliver the products to you in unopened situation

    2. inside situation once you opened the box ( with the air bags )

    3. inside situation after removed the air bags, as we need to check it is packing problem or courier problem)

    4. Product photo with our label ( a QR code stick on the product / packing box)



    Should you have further queries, please do not hesitate to contact us again.

    Appreciated for your understanding and cooperation.

    Look forward to your reply soon.




    Best Regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from lye****

    Who on earth would take photos of unopened parcel, and photo of the box upon opening? I'm buying a moisturiser, not an antique. 😤 All I can provide you is photos of the item I have received and the clinique box containing it. These photos are already uploaded in my feedback comment on the qoo10 product page. Go check it out. I have attached the photo containing the QR code as requested.

    Answer : [Re] Inquiry for the item from lye****

    Front box

    Question : [Re] Inquiry for the item from lye****

    Bottom of the box

    Answer : [Re] Inquiry for the item from lye****

    Bottom of the bottle

    Question : [Re] Inquiry for the item from lye****

    Dear valued customer,

    Thank you for your reply.

    You may check the batch code on the item at http://checkcosmetic.net/. The code N78 is the batch code of this item and it can show the manufacture date.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

    Answer : [Re] Inquiry for the item from lye****

    I did, but no search result. See attached screenshot.

    Question : [Re] Inquiry for the item from lye****

    Dear valued customer,

    Thank you for your reply.

    As per attached the screen caption for your reference.

    It could be check on the site by computer. We remembered that some customers told us they got this problem which not able to check by phone but success by computer before. Maybe the cell phone brower not allow the website to check information.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM


    Answer : [Re] Inquiry for the item from lye****

    Ok, thanks so much!

    Question : [Re] Inquiry for the item from lye****

    Dear valued customer,

    You are welcome!


    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

10 PCS Guerlain Super Aqua Intensive Masks Skincare Mask Hydrating #11308
10 PCS Guerlain Super Aqua Intensive Masks Skincare Mask Hydrating #11308
Item Q&A
  • Question : Inquiry for the item from 239****Jan 14, 2019

    Hi
    May I know the expire date?
    Is it new version sheet mask or the old version?
    Thanks

    Answer : [Re] Inquiry for the item from 239****

    Dear Customer,

    Thank you for visiting our shop.

    The expiration date of this product in our current stock is 2021 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from 239****

    Thanks for reply.
    May I know is it new version (dark blue) or light blue ( like the colour in your feature ).
    Thank you

    Answer : [Re] Inquiry for the item from 239****

    Dear valued customer,

    Thank you for your message.

    We will ask our warehouse check and take picture for your reference.

    We will get back to you once we got any updates.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM


    Dear valued customer,

    Thank you for your patience.

    As per attached the product picture for your reference.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM



    (Jan 16, 2019 13:51)

    Question : [Re] Inquiry for the item from 239****

    Thank you seller.
    With info provided, I know what item to buy when there is Qoo10 coupon again.

    Answer : [Re] Inquiry for the item from 239****

    Dear valued customer,

    You are welcome!


    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

Laura Mercier Loose Setting Powder 29g 🎁NEW PACKAGING‼
Laura Mercier Loose Setting Powder 29g 🎁NEW PACKAGING‼
Item Q&A
  • Question : Inquiry related delivery from res****Jan 04, 2019

    PLEASE BE CAREFUL BUY THIS FROM THIS SELLER!!


    ORDER FROM OCTOBER 2018 UNTIL JANUARY 2019 NO DELIVER YET.. CONTACT SELLER NO RESPONSIBLE AND NO REPLY..

    SUDDENLY ONLY CANCELLED AND NO FULL REFUND

    WHAT THE ....

    BETTER THINK THRICE BUY From this seller!!!


    VERY BAD SERVICES 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

    Answer : [Re] Inquiry related delivery from res****

    Dear valued customer,

    Thank you for your message.

    As per attached the screen caption of our message history, we had always replied your message.

    According to the Singpost tracking information, your order was delivery fail on 23-Oct and is ready for collection at BUKIT BATOK CENTRAL POST OFFICE since 24 Oct til 7-Nov. And it is returning to us as unclaimed.

    Please kindly note that we have listed all information ( will ship by registered mail, estimated delivery date is 5-8 business and tracking number will be provided) in the item information clearly, customer placed order mean they have read and agree with the T&C.

    T&C listed if the item was returned as unclaimed, 15% reship fee will required or 20% return shipping and restocking fee will be deducted before issuing refund.

    So we have issued 80% refund to you already on 24-Dec already.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best Regards,
    COSME-DE.COM

    Question : [Re] Inquiry related delivery from res****

    MY STATUS STILL UNDELIVERED!!! And nothing COME ABOUT MY ORDER UNTIL NOW .. THEN REFUND NOT FULL .. THIS IS MY FAULT OR UR FAULT?? IF I NO CONTACT U ALSO NO CONTACT 😓

    I WAITING FULL REFUND NO MINUS FEE ANYTHING!

    Answer : [Re] Inquiry related delivery from res****

    Then after complain refund but only $23 .. what the hxxx of your service? I paid full ampunt 29.90

    Question : [Re] Inquiry related delivery from res****

    Dear valued customer,

    Thank you for your message.

    Please kindly note that all orders were handle by system, we got over thousands of orders everyday and will not be able to check the order status for all orders by ourselves.

    And we will not know the order was delivery fail until it was returned to us, which the return process will usually take 2-3 months.

    Qoo10 system required to upload the tracking information once we have dispatched the parcel. And we have listed very clearly in the product information that we provide free shipping service with tracking number and the estimated delivery date.

    Tracking number is used for customer check the order status and ready to get the parcel.

    Singpost tracking status shown they have kept the parcel from 24 Oct til 7-Nov, which customer got enough time to check the order status and get back th parcel .

    Therefore due to the T&C , a 80% refund was issued.

    Thank you for your understanding.

    Best Regards,
    COSME-DE.COM

    Answer : [Re] Inquiry related delivery from res****

    Ya i know but this one why i must pay for the seller fault?? I never receive anything then why i must pay.. NOT FAIR!!

    I waiting the oroduct come then suddenly cancelled only by seller never approve by us ..


    What kind of the bad service? 😪

    Question : [Re] Inquiry related delivery from res****

    Dear Customer,

    Thank you for your message again.

    Please note that we have provided you with the tracking number once the order is dispatched. Customer should track the status of order after the order is dispatched.

    The courier has attempted to deliver the parcel to you. However, there is no one there to receive the order. And theere is enough time for customers' self pick up.

    Please understand that we have already paid for delivery fee. There is no reason for us to pay for it while customer did not track the status of order and did not collect the parcel.

    Thank you for your understanding.

    Best Regards,
    COSME-DE.COM

    Answer : [Re] Inquiry related delivery from res****

    No tracking number and if you said deliver no one give us the paper for collect parcel!!!!


    Understand? Qoo10 must show paper for collect parcel! Then no have!!!!! No body come to my door!!!

    How to track not even i know the number !!!


    Very bad services.. nvrmind i just bad review for this seller

    Question : [Re] Inquiry related delivery from res****

    Dear valued customer,

    Thank you for your message.

    Qoo10 system required to upload the tracking information once we have dispatched the parcel. You can check the tracking number in the order information.

    Even you don't have the paper, buyer can use the tracking number and personal information to collect the parcel from Singpost.

    Thank you for your understanding.

    Best Regards,
    COSME-DE.COM

  • Question : Inquiry for the item from KRI****Dec 06, 2018

  • Question : Inquiry for the item from coo****Dec 05, 2018

    May i check how long does the delivery take? As I have not received my item yet. Here is the tracking number RP206203789SG

    Answer : [Re] Inquiry for the item from coo****

    Dear Customer,

    Thank you for your message.

    According to the tracking information RP206203789SG, your order has arrived Singapore and is in transit.
    You can track status of order at http://track.quantiumsolutions.com/ and https://www.singpost.com/track-items.

    Normally it will take 5 to 8 business days for delivery. However, sorry that we cannot guarantee the exact delivery date since your order may be delayed by customs clearance and the processing time of local postal services vary.

    Please feel free to contact us again should you have further inquiries.

    Thank you!

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from dob****Nov 30, 2018

    Hi, there's only one colour? No other colours to choose from? Thanks.

    Answer : [Re] Inquiry for the item from dob****

    Dear valued customer,

    Thank you for your message!

    We are sorry that we only got one colour available in our shop at the moment.

    We will pass your message to our purchase department and take it into consideration since we always try our best to source more and more luxury & premium brands/ items at the best price for our customers.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.


    Best Regards,
    COSME-DE.COM

  • Question : Inquiry for the item from dob****Nov 30, 2018

    Hi, my skin is dehydrated. Is this suitable for me as I'm concerned about lines and creases showing. At which step of makeup do I apply this powder? If this is not suitable, can you recommend a loose powder or any powder for dehydrated skin? Thanks.

    Answer : [Re] Inquiry for the item from dob****

    Dear valued customer,

    Thank you for your message.

    We regret that we are not sure if this item suit you, you may go to the shop to try or check those reviews.

    This power use at the final step.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
Giorgio Armani Luminous Silk Foundation 1oz/30ml (# 2)
Giorgio Armani Luminous Silk Foundation 1oz/30ml (# 2)
Item Q&A
  • Question : Inquiry for the item from jes****Jan 16, 2019

    Hi, i am using estee lauder double wear foundation shade 1W1, am i suitable to use this #2? Will this be too light?

    Answer : [Re] Inquiry for the item from jes****

    Dear valued customer,

    Thank you for your message.

    We regret that since they are different brand, we are not able to know if they are similiar colour.

    Please kindly go to the shop and try the colour on face.

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from jia****Oct 23, 2018

  • Question : Inquiry for the item from ali****Oct 10, 2018

    When will you have stock?

    Answer : [Re] Inquiry for the item from ali****

    Dear valued customer,

    Thank you for visiting our shop.

    This item is available now, please place order.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from ali****

    Hi Seller, I have placed my order. Hope you can send out the item fast. Thank you.

    Answer : [Re] Inquiry for the item from ali****

    Dear valued customer,

    Thank you for your message.

    Your order is under processing now, it will dispatch on today.

    You will receive a tracking number after the order was dispatched.


    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Question : ShadesSep 07, 2018

    Hi for Luminous Silk Compact I'm using #2 for this Luminous Silk Foundation will #2 be the same as well?

    Answer : [Re] Shades

    Dear valued customer,

    Thank you for your message.

    We regret that the colour is different, please kindly visit the official site to check the colour.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : the expiry dateJul 23, 2018

    What is the expiry date for this Giorgio Armani Luminous Silk Foundation? thanks

    Answer : [Re] the expiry date

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2022 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
Clarins Double Serum [Hydric + Lipidic System] Complete Age Control Concentrate 50ml
Clarins Double Serum [Hydric + Lipidic System] Complete Age Control Concentrate 50ml
Item Q&A
  • Question : Inquiry for the item from sie****Jan 16, 2019

  • Question : Inquiry for the item from ali****Dec 08, 2018

  • Question : Inquiry for the item from aye****Dec 06, 2018

  • Question : Stock AvailabilityJul 07, 2018

    Hello, when is stock available for this item (Clarins Double Serum 50ml)? Thank you.

    Answer : [Re] Stock Availability

    Dear valued customer,

    Thank you for visiting our shop.

    We are sorry that the product is out of stock in our shop at the moment.

    Originally, the order will be restocked in Mid-July. However, we regret that our supplier does not update us the exact date.

    Please check our store again later.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM

  • Question : Inquiry for the item from Jas****Jun 22, 2018

+View all Notice, FAQ, Q&A >>
Origins GinZing Energy-Boosting Moisturizer 50ml
Origins GinZing Energy-Boosting Moisturizer 50ml
Item Q&A
  • Question : Inquiry related delivery from swe****Jan 16, 2019

    Hi, can it ship to my malaysia address?

    Answer : [Re] Inquiry related delivery from swe****

    Dear valued customer,

    Thank you for your message.

    Please check the link below of this item that will ship to MY for free.
    https://www.qoo10.my/item/ORIGINS-GINZING-ENERGY-BOOSTING-MOISTURIZER-1-7OZ-9-950ML-SKINCARE/482240054?banner_no=204810

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from joy****Jan 16, 2019

  • Question : Inquiry for the item from 235****Jan 13, 2019

    Hi, qoo10 advert put price as $22.90. When i wanted to make order it is $27.88. If possible pls get back to me today as i would like to use the weekend coupon. Thank you

    Answer : [Re] Inquiry for the item from 235****

    Dear Customer,

    Sorry for our late reply. Our service hour is Monday to Friday only.

    However, we found that you have already placed the order and the total is $22.90. There should be no problem?

    The order is dispatched, Please keep tracking status of order to avoid undelivery and return.


    Please feel free to contact us again should you have further inquiries.

    Thank you!

    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry for the item from 235****

    Hi. Thk u for ur reply. The price suddenly changed a few hrs after i message u so i quickly made order. Thk u for the speedy delivery.

    Answer : [Re] Inquiry for the item from 235****

    Dear valued customer,

    You are welcome!


    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from eng****Jan 11, 2019

    Can you ship this to a hongkong address?

    Answer : [Re] Inquiry for the item from eng****

    Dear valued customer,

    Thank you for your message.

    If you want to ship to Hong Kong, please kindly place order on global site as below:

    https://www.qoo10.com/item/ORIGINS-GINZING-ENERGY-BOOSTING-MOISTURIZER-1-7OZ-50ML-SKINCARE/481449129?banner_no=185296

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from ami****Jan 11, 2019

    Hi. May i know the 'cholesterol' in the ingredients is it animal or plant based? My query to Origin was unanswered. Hope u r able to advise. Thk u

    Answer : [Re] Inquiry for the item from ami****

    Dear valued customer,

    Thank you for your message.

    We regret that we have no idea at all, please kindly wait for their reply since they know their product more clearly.

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
SK-II Facial Treatment Gentle Cleanser 3 tubes x 20g
SK-II Facial Treatment Gentle Cleanser 3 tubes x 20g
Item Q&A
  • Question : Inquiry for the item from shi****Jan 16, 2019

    Manufacturing date? Thks

    Answer : [Re] Inquiry for the item from shi****

    Dear valued customer,

    Thank you for visiting our shop.

    We regret that we could not provide the manufacturing date as we are not sure which batch of product you will receive. The expiry date of this item in our stock is 2020 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry related delivery from li.****Jan 16, 2019

  • Question : Inquiry related delivery from red****Dec 19, 2018

    How long it took to deliver, order this item on 12 Dec 2018.

    Answer : [Re] Inquiry related delivery from red****

    Dear valued customer,

    Thank you for your purchase.

    Your order was dispatched on 13-Dec .

    You may track your order at http://track.quantiumsolutions.com/ NOW and http://beta.singpost.com/track-items LATER with the tracking number RP206273201SG.

    The parcel need to go through the custom clearance and the courier need times to process and handle the parcels and update the tracking information, therefore the status may not be able to update soon.

    Please kindly note that the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. It may vary during peak seasons like Christmas or process custom clearance.

    Should you have further queries, please do not hesitate to contact us again.


    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from Emi****Dec 04, 2018

    Pls advice mfg date.

    Answer : [Re] Inquiry for the item from Emi****

    Dear valued customer,

    Thank you for visiting our shop.

    We regret that we could not provide the manufacturing date as we are not sure which batch of product you will receive. The expiry date of this item in our stock is 2020 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

Estee Lauder Optimizer Intensive Boosting Lotion Anti-Wrinkle + Lifting 6.7oz/200ml
Estee Lauder Optimizer Intensive Boosting Lotion Anti-Wrinkle + Lifting 6.7oz/200ml
Item Q&A
  • Question : Inquiry for the item from hui****Jan 16, 2019

    Hi, will you restock?

    Answer : [Re] Inquiry for the item from hui****

    Dear valued customer,

    Thank you for visiting our shop.

    We are sorry that the product is out of stock in our shop at the moment. We are still checking with our supplier for the restocking date.

    Please check our store again later.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you in the near future.

    Thank you.

    Best Regards,
    COSME-DE.COM

Clinique Moisture Surge Overnight Mask 100ml/3.4oz
Clinique Moisture Surge Overnight Mask 100ml/3.4oz
Item Q&A
  • Question : Inquiry for the item from li.****Jan 16, 2019

    Hi may I ask what is the expiry date?

    Answer : [Re] Inquiry for the item from li.****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2021 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

Estee Lauder Advanced Night Repair Eye Synchronized Complex II - 15ml
Estee Lauder Advanced Night Repair Eye Synchronized Complex II - 15ml
Item Q&A
  • Question : Inquiry related delivery from jol****Jan 15, 2019

    Hi,

    My item was sent on 8 Jan 2019 and as per tracking on Quantum, it reached Singapore on 9 Jan. But since then, there has been no movement. Attached pic for your reference. Pls check if my parcel is on its way or lost somewhere. Thank you.

    Answer : [Re] Inquiry related delivery from jol****

    Dear valued customer,

    Thank you for your message.

    Your order was dispatched on 8-Jan, the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. Therefore you may receive the parcel within 15 to 18 Jan.

    Please kindly note that all parcel need to go through custom clearance and courier is not able to update the tracking information unless it was cleared.

    According to the tracking information, your order was delivery in progress now, please kindly check the status at http://www.singpost.com/ with you tracking number, RP206345328SG.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

    Question : [Re] Inquiry related delivery from jol****

    Thanks, I received it today in late afternoon.

    Answer : [Re] Inquiry related delivery from jol****

    Dear valued customer,

    Thank you for your reply.


    Glad to hear that and hope you enjoy the product!



    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.


    Best regards,
    COSME-DE.COM

  • Question : Inquiry related delivery from che****Dec 24, 2018

    Hi my item was shipped out on 13/12 but I still have not received. Please advise. Thank you.

    Answer : [Re] Inquiry related delivery from che****

    Dear valued customer,

    Thank you for your message.

    Your order was dispatched on 13-Dec, the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. Therefore you may receive the parcel within 20 to 27 Dec.

    Please kindly note that all parcel need to go through custom clearance and courier is not able to update the tracking information unless it was cleared.

    According to the tracking information, your order was delivery in progress now, please kindly check the status at http://www.singpost.com/ with you tracking number, RP206273921SG.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : 267537956 (Jul 19, 2018 )Jul 19, 2018

  • Question : expiry dateJul 17, 2018

    Hi , can you advise this product expiry date ?

    Answer : [Re] expiry date

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 July.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Is it authentic productsJul 17, 2018

    seller

    are yr products authentic from Estee Lauder US ???

    Answer : [Re] Is it authentic products

    Dear valued customer,

    Thank you for your message!

    Our products are sourced from authorized and legitimate distribution firms around the world. However, some products sold on our website may have a slightly different packaging from the ones on the market or what you have at home, this is because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. For example, a product sold in the United States may differ in appearance from the one sold in France or Japan, but the content is the same - a genuine product produced by the same manufacturer.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.


    Best Regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
3Pcs Origins Peace of Mind On-the-Spot Relief 0.5oz, 15ml
3Pcs Origins Peace of Mind On-the-Spot Relief 0.5oz, 15ml
Item Q&A
  • Question : Inquiry for the item from li.****Jan 15, 2019

    Hi seller, what’s the expiry date?

    Answer : [Re] Inquiry for the item from li.****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2021 Apr.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

5 PCS CAUDALIE Grape Water (Soothes and Moisturizes) 75ml,2.5oz Skincare Toners
5 PCS CAUDALIE Grape Water (Soothes and Moisturizes) 75ml,2.5oz Skincare Toners
Item Q&A
  • Question : Inquiry for the item from li.****Jan 15, 2019

    Hi may I ask what’s the expiry date?

    Answer : [Re] Inquiry for the item from li.****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 Jan.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

Elizabeth Arden Advanced Ceramide / Daily Youth Restoring Serum (60 Capsules)
Elizabeth Arden Advanced Ceramide / Daily Youth Restoring Serum (60 Capsules)
Item Q&A
  • Question : Inquiry for the item from li.****Jan 15, 2019

    Hi may I know the expiry date of this product?

    Answer : [Re] Inquiry for the item from li.****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2021 July.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry related delivery from gen****Oct 02, 2018

    Order no. 276010462 this has been more than a week and the items was just registered for shipping but yet to ship out. Just when can you deliver?

    Answer : [Re] Inquiry related delivery from gen****

    Dear valued customer,

    Thank you for your message.

    Your order was dispatched on 24-Sept, the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. Therefore you may receive the parcel within 2 to 5 Oct.

    Please kindly note that all parcel need to go through custom clearance and courier is not able to update the tracking information unless it was cleared.

    According to the tracking information, your order was delivery in progress now, please kindly check the status at http://www.singpost.com/ with you tracking number, RP205883966SG.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from 122****Sep 26, 2018

  • Question : Inquiry for the item from bel****Sep 21, 2018

    May I know when is the expiry date of the item?

    Answer : [Re] Inquiry for the item from bel****

    Dear valued customer,

    Thank you for visiting our shop.

    The expiry date of this item in our stock is 2020 July.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from juz****Aug 07, 2018

    hi may I know the manufacture or expiry date?

    Answer : [Re] Inquiry for the item from juz****

    Dear valued customer,

    Thank you for visiting our shop.

    We regret that we could not provide the manufacturing date as we are not sure which batch of product you will receive. The expiry date of this item in our stock is 2020 July.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>
SK-II R.N.A. Power New Age Anti-Aging Cream 15g
SK-II R.N.A. Power New Age Anti-Aging Cream 15g
Item Q&A
  • Question : Inquiry related delivery from dor****Jan 15, 2019

    Hi
    I have ordered on 7 Jan and have not received my item. My Tracking No. : RP206343769SG.

    Answer : [Re] Inquiry related delivery from dor****

    Dear valued customer,

    Thank you for your message.

    Your order was dispatched on 7-Jan, the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. Therefore you may receive the parcel within 14 to 17 Jan.

    Please kindly note that all parcel need to go through custom clearance and courier is not able to update the tracking information unless it was cleared.

    According to the tracking information, your order was delivery in progress now, please kindly check the status at http://www.singpost.com/ with you tracking number, RP206343769SG.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry related delivery from pue****Jan 11, 2019

    No received my order

    Answer : [Re] Inquiry related delivery from pue****

    Dear Customer,

    Thank you for your message.

    According to the tracking information, you have corrected the parcel on Jan 12,2019.

    Please feel free to contact us again should you have further inquiries.

    Thank you!

    Best regards,
    COSME-DE.COM


  • Question : Inquiry related delivery from Jia****Jan 11, 2019

    Hi

    I have ordered the item on 28 Dec and the status was out for shipping on 3 Jan. May I know when will I receive the product?

    Answer : [Re] Inquiry related delivery from Jia****

    Dear valued customer,

    Thank you for your message.

    Your order was dispatched on 3-Jan, the estimated international delivery time is 5-8 business days (exclude weekend and public holiday) after the parcel dispatched. Therefore you may receive the parcel within 10 to 15 Jan.

    Please kindly note that all parcel need to go through custom clearance and courier is not able to update the tracking information unless it was cleared.

    According to the tracking information, your order was delivery in progress now, please kindly check the status at http://www.singpost.com/ with you tracking number, RP206329784SG.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from Emi****Dec 28, 2018

    Pls advice mfg or exp date.

    Answer : [Re] Inquiry for the item from Emi****

    Dear valued customer,

    Thank you for visiting our shop.

    We regret that we could not provide the manufacturing date as we are not sure which batch of product you will receive. The expiry date of this item in our stock is 2020 Oct.

    Please feel free to contact us again should you have further inquiries.

    We look forward to serving you again in the future.

    Thank you.

    Best regards,
    COSME-DE.COM

  • Question : Inquiry for the item from Nic****Dec 12, 2018

    Hi any more promotion for this item? Thanks

    Answer : [Re] Inquiry for the item from Nic****

    Dear valued customer,

    Thank you for taking your time to write to us.

    We regret that all promotion are set by Qoo10 Account Manager so we have no idea when or will there be next promotion.

    Sorry for any inconvenience caused.

    Should you have further queries, please do not hesitate to contact us again.

    Thank you for your understanding.

    Best regards,
    COSME-DE.COM

+View all Notice, FAQ, Q&A >>