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Q & A Lists
Item Question & Answer
[CreationWatches] Orient Analog Automatic Japan Made RA-AC0003S00C Mens Watch
[CreationWatches] Orient Analog Automatic Japan Made RA-AC0003S00C Mens Watch
Item Q&A
  • Question : Inquiry for the item from Nos****Mar 22, 2019

    Hi, I can't use your 25% voucher on this item. Can you kindly check?

    Answer : [Re] Inquiry for the item from Nos****

    Dear customer,

    Could you please contact Qoo10 customer service for the same?

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from Nos****

    I can use your voucher for all your other items except this. I think you should contact qoo10 customer service and get it sorted out yourself.

    As a consumer, the most I buy from someone else.

    Answer : [Re] Inquiry for the item from Nos****

    Dear customer,

    We are working with Qoo10, will update you soon.

    Regards,
    Vanya

[CreationWatches] Seiko Prospex SBBN033J1 SBBN033J Marine Master Professional 300M Mens Watch
[CreationWatches] Seiko Prospex SBBN033J1 SBBN033J Marine Master Professional 300M Mens Watch
Item Q&A
  • Question : Inquiry for the item from Nic****Mar 22, 2019

  • Question : Inquiry for the item from Nic****Mar 09, 2019

    Hi can I check the following details,

    1. Does it comes with the long seiko box and Japan tag?

    2. Does the "Day" shows Japanese Kanji?

    Answer : [Re] Inquiry for the item from Nic****

    Dear Customer,

    The watch comes with 1 year official warranty, original box with all tags and instruction booklet.
    We would like to inform you that this particular model has English and Japanese language options.

    Regards,
    Vanya

[CreationWatches] GENUINE NEW SEIKO SOLAR MENS WATCHES | 100% AUTHENTIC WITH FREE SHIPPING
[CreationWatches] GENUINE NEW SEIKO SOLAR MENS WATCHES | 100% AUTHENTIC WITH FREE SHIPPING
Item Q&A
  • Question : Inquiry from 245****Mar 22, 2019

    One of small watch hands drops off in my Seiko watch I ordered from your company in January 2019, the order is 288969982. It is still under warranty. Please tell me how to do. Thanks.

    Answer : [Re] Inquiry from 245****

    Dear customer,

    The warranty is by the manufacturer for 1 year. you have to send it to the manufacturer repair center listed in the warranty card. If the repair center is not close to you, you can post the watch to them. Please call the repair center for details or you can take the watch to local watchmaker.

    Regards,
    Vanya

[CreationWatches] Seiko Prospex Mini Turtle SRPC39 SRPC39J1 SRPC39J Divers 200M Mens Watch
[CreationWatches] Seiko Prospex Mini Turtle SRPC39 SRPC39J1 SRPC39J Divers 200M Mens Watch
Item Q&A
  • Question : Inquiry for the item from ria****Mar 17, 2019

[CreationWatches] Seiko Prospex Diver Automatic SPB053 SPB053J1 SPB053J Mens Watch
[CreationWatches] Seiko Prospex Diver Automatic SPB053 SPB053J1 SPB053J Mens Watch
Item Q&A
  • Question : Inquiry for the item from Cle****Mar 21, 2019

  • Question : Inquiry for the item from twi****Mar 13, 2018

    Hi when will you have new stocks?

    Answer : [Re] Inquiry for the item from twi****

    Dear Customer,

    The particular model is currently not in stock, We are not sure when it will be back in stock, Please keep checking our store listings.

    Regards,
    Vanya

  • Question : Inquiry for the item from bio****Jan 16, 2018

[CreationWatches] Seiko Chronograph Quartz Tachymeter SSB311 SSB311P1 SSB311P Mens Watch
[CreationWatches] Seiko Chronograph Quartz Tachymeter SSB311 SSB311P1 SSB311P Mens Watch
Item Q&A
  • Question : Inquiry related delivery from tas****Mar 19, 2019

    Hi, If I order today, when is the earliest I can receive.

    Answer : [Re] Inquiry related delivery from tas****

    Dear Customer,

    The following shipping options are available for your country:

    By Qprime shipping watch will reach you in 3-5 days.
    By Qxquick you can choose your desired date and time for delivery.
    And with SingPost watch will take 3-4 days to reach you.

    Regards,
    Vanya

[CreationWatches] Fossil Jacqueline White Dial Camel Leather Strap ES3487 Womens Watch
[CreationWatches] Fossil Jacqueline White Dial Camel Leather Strap ES3487 Womens Watch
Item Q&A
  • Question : Inquiry for the item from gue****Mar 18, 2019

    Hi, any warranty for the above watch?

    Answer : [Re] Inquiry for the item from gue****

    Dear Customer,

    We would like to inform you that the watch comes with 1 year of warranty.

    Regards,
    Vanya.

[CreationWatches]Casio Quartz MTP-VT01D-1B MTPVT01D-1B Analog Mens Watch
[CreationWatches]Casio Quartz MTP-VT01D-1B MTPVT01D-1B Analog Mens Watch
Item Q&A
  • Question : Inquiry for the item from mun****Mar 14, 2019

    Hi there.
    Is the diameter of the watch face 46mm or 40mm if exclude the crown?

    Answer : [Re] Inquiry for the item from mun****

    Dear Customer,

    We would like to inform you that this particular model has 40mm case diameter (without crown).

    Regards,
    Vanya

[CreationWatches] Swatch Originals Menthol Tone Quartz LK292G Womens Watch
[CreationWatches] Swatch Originals Menthol Tone Quartz LK292G Womens Watch
Item Q&A
  • Question : Inquiry from cyn****Mar 11, 2019

[CreationWatches] Orient Sun And Moon Automatic SAK00002S Mens Watch
[CreationWatches] Orient Sun And Moon Automatic SAK00002S Mens Watch
Item Q&A
  • Question : Inquiry for the item from And****Mar 06, 2019

  • Question : Diameter of watch faceOct 10, 2018

    Please tell me teh diameter of the watch face. eg. 40mm?

    Answer : [Re] Diameter of watch face

    Dear Customer,

    We would like to inform you that this particular model has 42 mm

    Regards,
    Vanya

  • Question : Original BoxSep 07, 2018

  • Question : Inquiry for the item from che****Sep 03, 2018

[CreationWatches] Casio G-Shock GA-100B-4A Analog-Digital Mens Watch
[CreationWatches] Casio G-Shock GA-100B-4A Analog-Digital Mens Watch
Item Q&A
  • Question : Inquiry related cancel and refund from 235****Mar 03, 2019

    Hi,

    Just received the item but the warranty card is missing, pls advise. ?

    Answer : [Re] Inquiry related cancel and refund from 235****

    Dear Customer,

    To help us with our investigation, could you please email us a few photos of the watch you received along with a detailed description of the problem?

    Regards,
    Vanya

    Question : [Re] Inquiry related cancel and refund from 235****

    Hi Vanya, I did tell you the problem, your watch does NOT come with the standard Casio Warranty Card so Casio will NOT service it. Refer to photo as per your request. Pls send me the warranty card or arrange return. Thx

    Answer : [Re] Inquiry related cancel and refund from 235****

    Dear Customer,

    Please check, it is an international warranty card or a warranty sticker with the date of purchase will be pasted on the last page of the instruction manual of your watch.

    Regards,
    Vanya

    Question : [Re] Inquiry related cancel and refund from 235****

    Hi Vanya,

    Please be truthful.

    I have just contacted Casio Singapore and they have confirm that the phony stamp "RSL Watches Dealer" is not an authorized dealer and as such no warranty will be offered by Casio. I have also searched online and CANNOT even find any link to "RSL watches, looks like a phantom company.

    If your watch is a parallel import say so, stop giving me the run around, reputation matters in online business.

    What is your proposed resolution ?

    Answer : [Re] Inquiry related cancel and refund from 235****

    Dear Customer,

    Sometimes service center refused to repair since purchase over internet, please let us know immediately so we will take care of repair if needed.

    Regards,
    Vanya

[CreationWatches] Orient Sports Chronograph Quartz RA-KV0001B10B Mens Watch
[CreationWatches] Orient Sports Chronograph Quartz RA-KV0001B10B Mens Watch
Item Q&A
  • Question : Inquiry for the item from 236****Mar 06, 2019

    Does the watch really come with sapphire crystal?

    Answer : [Re] Inquiry for the item from 236****

    Dear Customer,

    We would like to inform you that this particular model has mineral crystal only.

    Regards,
    Vanya

[CreationWatches] Seiko Automatic Sports SNZH57J1 SNZH57 SNZH57J Mens Watch
[CreationWatches] Seiko Automatic Sports SNZH57J1 SNZH57 SNZH57J Mens Watch
Item Q&A
  • Question : Inquiry for the item from sha****Mar 05, 2019

    Hi, is it made in Japan?

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer,

    We would like to inform you that this particular model made in Japan.

    Regards,
    Vanya

  • Question : Inquiry for the item from and****Feb 01, 2019

  • Question : EnquiryJul 01, 2018

    Hi, is there any warranty for the watch? Also, does it comes with a proof of authentication from Seiko?

    Answer : [Re] Enquiry

    Dear Customer,

    The Seiko watch comes with one year international manufacturing warranty.

    Regards,
    Vanya

[CreationWatches] Casio ProTrek Multiband 6 Radio Controlled PRW-7000-3 PRW7000-3 Mens Watch
[CreationWatches] Casio ProTrek Multiband 6 Radio Controlled PRW-7000-3 PRW7000-3 Mens Watch
Item Q&A
[CreationWatches] Swatch Originals Materassino Analog Quartz LK365 Womens Watch
[CreationWatches] Swatch Originals Materassino Analog Quartz LK365 Womens Watch
Item Q&A
  • Question : Inquiry for the item from jac****Mar 03, 2019

    Hi, do you carry the all black watch and the nude colour watch? Same series from this. Keen to buy

    Answer : [Re] Inquiry for the item from jac****

    Dear Customer,

    We would like to inform you that this particular model has silver dial only.

    Regards,
    Vanya

[CreationWatches] Swatch Series For Male  Female Collection - 100% Authentic
[CreationWatches] Swatch Series For Male Female Collection - 100% Authentic
Item Q&A
  • Question : Inquiry for the item from jac****Mar 03, 2019

    Hi will you be restocking SFP115M soon?

    Thank you

    Answer : [Re] Inquiry for the item from jac****

    Dear Customer,

    This particular model is currently not in stock. Please keep checking our website as we are not sure when it will be back in stock.

    Regards,
    Vanya

[CreationWatches] Anne Klein Quartz 9168IVBN Womens Watch
[CreationWatches] Anne Klein Quartz 9168IVBN Womens Watch
Item Q&A
  • Question : Inquiry from cha****Mar 03, 2019

[CreationWatches] Orient Automatic Power Reserve EZ09005W Mens Watch
[CreationWatches] Orient Automatic Power Reserve EZ09005W Mens Watch
Item Q&A
  • Question : Inquiry for the item from a_s****Feb 27, 2019

    Hi I jus bought this watch from u on 11th Feb2019. Turns out the watch is faulty(+2 to +5mins daily). Went to orient service centre. But they told me I had to pay 50 dollars as the watch is not under warranty. Does not have authorised distributor stamp. Do you have a solution for me?

    Answer : [Re] Inquiry for the item from a_s****

    Dear Customer,

    Sometimes the mainspring may have gotten itself caught on one of the screws inside the watch. To get it freed up try this:

    Place the watch on your palm with the crystal down and slap the watch. If this freed up the mainspring it should start keeping good time. We are sure this will sort out the issue.

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from a_s****

    How about the warranty? The watch is not covered under the 1 year warranty.

    Answer : [Re] Inquiry for the item from a_s****

    Dear Customer,

    The warranty is by the manufacturer for 1 year. You have to send it to the manufacturer repair center listed in the warranty card. If the repair center is not close to you, you can post the watch to them. Please call the repair center for details or you can take the watch to local watchmaker.

    Regards,
    Vanya.

    Question : [Re] Inquiry for the item from a_s****

    I already went to the repair centre listed in the warranty card. They mentioned that due to LACK of the authorised distributor stamp in the warranty card. It's not covered under warranty. Do u guys have a phone number to call or something? I already highlighted that there is a lack of distributor stamp in the warranty card in my earlier enquiry. It's getting frustrating that my questions are not being answered specifically. Avoiding the fact that watches bought from u dont qualify for the 1 year warranty?

    Answer : [Re] Inquiry for the item from a_s****

    Dear Customer,

    Sometimes service centre refused to repair since purchase over internet, please let us know immediately so we will take care of repair.
    We do not have phone support, communicate via emails only. Please do write here for your query.

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from a_s****

    Yup. I am letting you know now that they refuse to honour the warranty. So how r u going to repair my watch. I'm located in Singapore, so give me the address that I can bring my watch for repairs.
    Will there be any charges.

    Answer : [Re] Inquiry for the item from a_s****

    Dear Customer,

    Please send watch back to us on below address by any reliable Courier service or via Registered Shipping for repair.

    REDSOL PTE LTD
    1 Ubi Crescent, #06-05,
    Number One Building,
    Singapore – 408563

    We would like to inform you that return shipping is always buyer’s responsibility.

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from a_s****

    I'll bring the watch personally to your place for repair. Will there be any charges?

    Answer : [Re] Inquiry for the item from a_s****

    Dear Customer,

    We do not have any physical store. These sales are via the website only.
    Please ship watch to given address.

    Regards,
    Vanya

  • Question : Inquiry for the item from nos****Jan 01, 2019

    no more 25% discount coupon?

    Answer : [Re] Inquiry for the item from nos****

    Dear Customer,

    Please check currently there is upto 25% Off Discount is running.

    Regards,
    Vanya

[CreationWatches] Seiko Automatic Sports SNZH53  SNZH53K1 SNZH53K Men s Watch
[CreationWatches] Seiko Automatic Sports SNZH53 SNZH53K1 SNZH53K Men s Watch
Item Q&A
  • Question : Inquiry for the item from hel****Mar 01, 2019

    Is this watch made in Japan?

    Answer : [Re] Inquiry for the item from hel****

    Dear Customer,

    We would like to inform you that this particular model made in Japan.

    Regards,
    Vanya

  • Question : Stock availabilityJul 17, 2017

[CreationWatches] Orient Quartz Domed Crystal FUG1R003W6 Men s Watch
[CreationWatches] Orient Quartz Domed Crystal FUG1R003W6 Men s Watch
Item Q&A
  • Question : Inquiry for the item from she****Feb 24, 2019

    May I know the watch's case size exactly? Your site note case size is 40.50mm, but I search at several site, all are 43mm.

    Answer : [Re] Inquiry for the item from she****

    Dear Customer,

    We would like to inform you that this particular model has approximate case diameter: 40.50mm without crown.

    Regards,
    Vanya

[CreationWatches] Casio Baby-G Denimd Alarm Digital 200M BGD-560DE-2 Womens Watch
[CreationWatches] Casio Baby-G Denimd Alarm Digital 200M BGD-560DE-2 Womens Watch
Item Q&A
  • Question : Inquiry for the item from uni****Feb 24, 2019

    Is there any warranty issued for the watch?

    Answer : [Re] Inquiry for the item from uni****

    Dear Customer,

    We would like to inform you that your order has been already been shipped. The watch will comes with Instruction booklet and a tag.

    Regards,
    Vanya

[CreationWatches] Casio G-Shock Analog Digital GA-400-1B Mens Watch
[CreationWatches] Casio G-Shock Analog Digital GA-400-1B Mens Watch
Item Q&A
  • Question : Inquiry for the item from ume****Feb 24, 2019

  • Question : Gold Colour ModelOct 12, 2017

    Hi Seller,

    May I know do you carry same model but of other colour variations such as Gold colour?

    Answer : [Re] Gold Colour Model

    Dear Customer,

    The particular model in Gold is GA-400GB-1A9 model. Please check out the model here : https://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=474424294

    Regards,
    Vanya

[CreationWatches] Casio G-Shock GST-S330D-1A GSTS330D-1A Illuminator Analog Digital 200M Mens Watch
[CreationWatches] Casio G-Shock GST-S330D-1A GSTS330D-1A Illuminator Analog Digital 200M Mens Watch
Item Q&A
[CreationWatches] Seiko Automatic Divers SKX007 SKX007J1 SKX007J 200m Made in Japan Mens Watch
[CreationWatches] Seiko Automatic Divers SKX007 SKX007J1 SKX007J 200m Made in Japan Mens Watch
Item Q&A
  • Question : Inquiry from sha****Feb 20, 2019

    Hello, I understand tht there is 25% percent off coupon that can be used. May I know how do I utilise it?

    Answer : [Re] Inquiry from sha****

    Dear Customer,

    You have to follow our shop to get the coupon. Then only you can apply the coupon upon checking out.

    Regards,
    Vanya

  • Question : Inquiry for the item from cyh****Feb 02, 2019

  • Question : Inquiry for the item from Sil****Jan 10, 2019

    Hi,

    Will SEIKO Singapore honour your warranty card if I bring my watch to SEIKO for repairs or service ? The SEIKO warranty card is stamped by SEIKO Authorised Dealer ?

    Thanks.

    Answer : [Re] Inquiry for the item from Sil****

    Dear Customer,

    Yes, the watch comes with 1 year official stamped international warranty card, original box and instruction booklet.

    Regards,
    Vanya

  • Question : Inquiry for the item from sha****Nov 26, 2018

    Hi! I would like to know if I will receive a gurantee card (for authenticity) along with the watch in the pakaging. Thank you!

    Answer : [Re] Inquiry for the item from sha****

    Dear Customer,

    The watch comes with 1 year official stamped international warranty card, original box and instruction booklet.

    Regards,
    Vnaya

  • Question : Delivery timeOct 11, 2018

    Beside this watch, I am ordering another three other watches from your company. If I place my order now, when can I get them? Can confirm? I'll be flying off on the morning of October 18th bring some of the watches with me. Thks.

    Answer : [Re] Delivery time

    Dear EU,

    Your all orders has been shipped by Qxpress Service.
    Tracking Number : SGP138279877
    You can track your shipment here: http://qxpress.asia/eng/html/
    You should receive your item in roughly 3 to 5 days.

    Regards,
    Vanya

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