Q&A board

Q & A Lists
Item Question & Answer
[CreationWatches] Casio Baby-G Analog Digital Womens Watch Collection
[CreationWatches] Casio Baby-G Analog Digital Womens Watch Collection
Item Q&A
  • Question : Inquiry related delivery from lyn****Oct 13, 2019

    There’s no available slot for deliver

    Answer : [Re] Inquiry related delivery from lyn****

    Dear Customer,


    To assist you kindly let us know the model number you are interested in.


    Regards,
    Vanya.

  • Question : Inquiry related delivery from vng****May 26, 2019

[CreationWatches] Casio Baby-G Shock Resistant Tide Graph Analog Digital BGA-180BE-7B Womens Watch
[CreationWatches] Casio Baby-G Shock Resistant Tide Graph Analog Digital BGA-180BE-7B Womens Watch
Item Q&A
  • Question : Inquiry for the item from 239****Oct 09, 2019

    Do you have stock for this ?

    Answer : [Re] Inquiry for the item from 239****

    Dear Customer,


    Currently we do have in stock the model you are interested in but we cannot guarantee it will be available in the days or weeks ahead.


    Regards,
    Vanya.

[CreationWatches] Seiko 5 Sports Automatic 24 Jewels Japan Made SRP747 SRP747J1 SRP747J Mens Watch
[CreationWatches] Seiko 5 Sports Automatic 24 Jewels Japan Made SRP747 SRP747J1 SRP747J Mens Watch
Item Q&A
[CreationWatches] Casio G-Shock Analog Digital Mens Watches|100% Authentic| Brand New
[CreationWatches] Casio G-Shock Analog Digital Mens Watches|100% Authentic| Brand New
Item Q&A
  • Question : Inquiry for the item from 237****Aug 13, 2019

    what about warranty?
    one of your custody commented no international warranty card issued.

    Please advice.

    Answer : [Re] Inquiry for the item from 237****

    Dear Customer,


    Please be assured all our watches are 100% authentic and we deal only in genuine watches.
    The watch comes with 1 year international warranty card, box and instruction booklet.


    Regards,
    Vanya.

  • Question : Inquiry for the item from eri****Mar 05, 2018

    Hi are the watches authentic? When will you restock GA-700-1B? Why cant I use the 25% discount coupon? Thank you.

    Answer : [Re] Inquiry for the item from eri****

    Dear Customer,

    Please be assured all our watches are 100% authentic. The particular model is currently not in stock, we are not sure when it will be back in stock, Please keep checking our store listing.

    Could you please let us know for which model you are trying to apply the code?

    Regards,
    vanya

    Question : [Re] Inquiry for the item from eri****

    Hi, i am now interested in GAX-100MSB-1A, but i am still unable to use the code

    Answer : [Re] Inquiry for the item from eri****

    I have made payment for the item. Around when will i receive the item? Thanks

    Question : [Re] Inquiry for the item from eri****

    Dear Customer,

    The 25% discount has been expired, Now 20% code is active. You should receive your item in roughly 3 to 5 days.

    Regards,
    Vanya

    Answer : [Re] Inquiry for the item from eri****

    Thank you

    Question : [Re] Inquiry for the item from eri****

    Dear Customer,

    Thank you for contacting us.

    Regards,
    Vanya

  • Question : Inquiry for the item from ara****Mar 05, 2018

    Hi. Which model can I use the discount promo?

    Answer : [Re] Inquiry for the item from ara****

    Dear Customer,

    The discount available for any model you wish to have.

    Regards,
    Vanya

  • Question : GA-700-4AMar 02, 2018

    Hi seller,

    Is this model still available?

    Thanks

    Answer : [Re] GA-700-4A

    Dear IVAN SIM,

    The particular model is in stock and Your order has been shipped by Qxpress Service.
    Tracking Number : SGP130631126
    You can track your shipment here: http://qxpress.asia/eng/html/
    You should receive your item in roughly 3 to 5 days.

    Regards,
    Vanya

[CreationWatches] Casio Quartz Analog Digital Mens Womens Watch Collection
[CreationWatches] Casio Quartz Analog Digital Mens Womens Watch Collection
Item Q&A
  • Question : Inquiry for the item from fer****Aug 04, 2019

    Dear seller

    When will there be restock for model LTP-VT01L- B3?

    Thank you
    Ferlicia

    Answer : [Re] Inquiry for the item from fer****

    Dear seller

    Sorry .. is for model LTP-VT01L-7B3.

    Thank you
    Ferlicia

    Question : [Re] Inquiry for the item from fer****

    Dear Customer,

    Currently we do not have stock for this model (LTP-VT01L-7B3). Please check our Qoo10 Listing for more watches.

    Regards,
    Vanya.

[CreationWatches] Casio Edifice Chronograph Quartz Mens Watch Collection
[CreationWatches] Casio Edifice Chronograph Quartz Mens Watch Collection
Item Q&A
  • Question : Inquiry from moh****Jul 25, 2019

    Hi,
    Do you have Fossil watches ?

    Answer : [Re] Inquiry from moh****

    Dear Customer,


    To assist you kindly let us know the model number you are interested in.


    Regards,
    Vanya.

[CreationWatches] Hamilton Khaki Field Automatic H70625533 Mens Watch
[CreationWatches] Hamilton Khaki Field Automatic H70625533 Mens Watch
Item Q&A
  • Question : Inquiry for the item from 262****Jul 17, 2019

    Is there a smaller size for this model? Looking at buying a pair as wedding gift. If none, any recommendation? Should be leather strap, water resistance 100m and for field use

    Answer : [Re] Inquiry for the item from 262****

    Dear Customer,


    Currently we do have in stock the model (H70625533) you are interested in but we cannot guarantee it will be available in the days or weeks ahead.

    We would like to inform you that this particular model has Leather Strap, 100M Water Resistance and Case Diameter: 44mm.


    Regards,
    Vanya

  • Question : Inquiry for the item from kai****Jun 06, 2019

    Hi, is the 50% off period ends? When it will be available?

    Answer : [Re] Inquiry for the item from kai****

    Dear Customer,


    We would like to inform you that 50% coupon expired now.

    Please make a note that you have to follow our store then only you will get coupon code at checkout.


    Regards,
    Vanya.

[CreationWatches] Seiko Kinetic Analog SKA777 SKA777P1 SKA777P Mens Watch
[CreationWatches] Seiko Kinetic Analog SKA777 SKA777P1 SKA777P Mens Watch
Item Q&A
  • Question : Inquiry for the item from yeo****Jul 12, 2019

    Is this authentic and made in Japan? Thank you

    Answer : [Re] Inquiry for the item from yeo****

    Dear Customer,


    Please be assured all our watches are 100% authentic and we deal only in genuine watches.
    The watch comes with 1 year official international warranty card, box and instruction booklet.

    And also note that this particular model has movement in japan.


    Regards,
    Vanya

[CreationWatches] Casio G-Shock Digital DW-5600BB-1 Mens Watch
[CreationWatches] Casio G-Shock Digital DW-5600BB-1 Mens Watch
Item Q&A
  • Question : Inquiry for the item from mar****Jun 25, 2019

    Why you have to remove the 30% discount on all watches??

    Answer : [Re] Inquiry for the item from mar****

    Dear Customer,


    Please make note that currently no coupons are available.


    Regards,
    Vanya

    Question : [Re] Inquiry for the item from mar****

    Ya I am asking why you removed it?

    Answer : [Re] Inquiry for the item from mar****

    Dear Customer,


    We would like to inform you that our display prices have already been discounted.


    Regards,
    Vanya

    Question : [Re] Inquiry for the item from mar****

    Lol really?

    Answer : [Re] Inquiry for the item from mar****

    Dear Customer,


    We always try to give best service to our customers.


    Regards,
    Vanya

  • Question : Inquiry for the item from mar****Jan 12, 2019

    Hi is it the same in the photo? Thanks.

    Answer : [Re] Inquiry for the item from mar****

    Dear Customer,

    Yes, please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

    Regards,
    Vanya

  • Question : Inquiry for the item from cat****Sep 09, 2018

    Hi! Can I check where is the watch made in?

    Answer : [Re] Inquiry for the item from cat****

    Dear Customer,

    We would like to inform you that this particular model is made in japan.

    Regards,
    Vanya

[CreationWatches] Seiko Automatic Divers 200M SKX013 SKX013K1 SKX013K Men s Watch
[CreationWatches] Seiko Automatic Divers 200M SKX013 SKX013K1 SKX013K Men s Watch
Item Q&A
  • Question : Inquiry for the item from 239****Jun 10, 2019

    Since my messages are being ignored I have no choice but to post here.
    You said that there was a pricing error. The listed price is pretty much the standard price for those watches across all other sites
    So basically when there is a coupon you will just raise the prices and make uninformed customers think they are getting a huge discount when it's actually much less?

    As a seller, its within q10s guidelines that the responsibility of pricing is on you. If you have made a mistake in not raising your prices to offset your "50 %" coupon then that should be your responsibility.

    Please honour the purchase. I have been waiting for almost one week and will not top up the difference.

    Answer : [Re] Inquiry for the item from 239****

    Dear Customer,

    Due to a pricing error, the watch was sold below our cost. We are willing to sell the watch to you at cost.
    If you wish to proceed with the order by topping up you just need to top up the amount to receive otherwise you will cancel the order

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from 239****

    I am not going to cancel it. The top-up amount is not "cost price" You as the seller are in wrong. Either ship my order for the price you have already deducted from my credit card or cancel my order and refund me cart coupon. I am raising this matter to Qoo10 directly. Terrible robot like customer support.

    Answer : [Re] Inquiry for the item from 239****

    Dear Customer,


    Thank you for contacting with us.


    Regards,
    Vanya

    Question : [Re] Inquiry for the item from 239****

    Hi Vanya,

    Your previous reply provided me with no information whatsoever.

    Do advise if you are sending the item or providing a refund + coupon code.

    Answer : [Re] Inquiry for the item from 239****

    Dear Customer,


    Please make note that you just need to top up the amount 180$ to receive your order.

    Or if you don’t want to top up, then please open cancel request from Qoo10.


    Regards,
    Vanya

  • Question : Inquiry for the item from 243****Jan 16, 2019

    Case diameter 38mm include or exclude crown?

    Answer : [Re] Inquiry for the item from 243****

    Dear Customer,

    We would like to inform you that this particular model has 38mm Case diameter exclude crown.

    Regards,
    Vanya

  • Question : Inquiry for the item from geo****Nov 15, 2018

  • Question : This seller sell fake watch again!I will report to qoo10Jul 19, 2018

    This seller sell fake watch again!I will report to qoo10

    Answer : [Re] This seller sell fake watch again!I will report to qoo10

    Dear Customer,

    Please be assured all our watches are 100% authentic and Original.

    Regards,
    Vanya

    Question : [Re] This seller sell fake watch again!I will report to qoo10

    Retails sells $2000,but you guys sells $200,just kidding me?Please stop to cheat buyer!

    Answer : [Re] This seller sell fake watch again!I will report to qoo10

    Dear Customer,

    Please be assured all our watches are 100% authentic and Original. We buy watches in bulk from our suppliers that is why our prices are low as compared to others.

    Regards,
    Vanya

    Question : [Re] This seller sell fake watch again!I will report to qoo10

    Selling fake makes a lot of money, doesn't it?

    Answer : [Re] This seller sell fake watch again!I will report to qoo10

    Dear Customer,

    Please be assured all our watches are 100% authentic and Original.

    Regards,
    Vanya

[CreationWatches] Seiko Neo Sports Chronograph Quartz SSB259 SSB259P1 SSB259P Mens Watch
[CreationWatches] Seiko Neo Sports Chronograph Quartz SSB259 SSB259P1 SSB259P Mens Watch
Item Q&A
  • Question : Inquiry from chr****Jun 19, 2019

[CreationWatches] Casio Baby-G G-Lide Tide Graph Digital 200M BLX-560-2 BLX560-2 Womens Watch
[CreationWatches] Casio Baby-G G-Lide Tide Graph Digital 200M BLX-560-2 BLX560-2 Womens Watch
Item Q&A
  • Question : Inquiry for the item from pas****Jun 17, 2019

    One more question. Is this blue or lilac? When I googled, the watch appeared as blue.

    Answer : [Re] Inquiry for the item from pas****

    Dear Customer,


    We would like to inform you that this particular model has blue case color.


    Regards,
    Vanya

  • Question : Inquiry for the item from pas****Jun 17, 2019

    May I know when this item was released? Is it also available in Japan? How many mths warranty?

    Answer : [Re] Inquiry for the item from pas****

    Dear Customer,


    We would like to inform you that watch comes with 1 year International Warranty.
    Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.


    Regards,
    Vanya

[CreationWatches] Brand New Invicta Angel And Pro Diver Series For Mens And Womens - 100% Authentic
[CreationWatches] Brand New Invicta Angel And Pro Diver Series For Mens And Womens - 100% Authentic
Item Q&A
[CreationWatches] Casio G-Shock G-Steel Shock Resistant 200M GST-410-1A GST410-1A Mens Watch
[CreationWatches] Casio G-Shock G-Steel Shock Resistant 200M GST-410-1A GST410-1A Mens Watch
Item Q&A
  • Question : Inquiry for the item from and****Jun 07, 2019

    I tried applying the 50% discount voucher as I'm purchasing 2 watches for myself. It is now not available. Is there a chance to have the 50% voucher again pls? I'm looking at 2 gshock steel. Rose gold and the other one is the red strap.

    Answer : [Re] Inquiry for the item from and****

    Dear Customer,


    Due to a pricing error, the watch was sold below our cost. We are willing to sell the watch to buyer at cost.


    Regards,
    Vanya

    Question : [Re] Inquiry for the item from and****

    I was already interested in getting 2 watches at around $500. It now shoots up to $700+. Is there any discounts available?

    Answer : [Re] Inquiry for the item from and****

    Dear Customer,


    Please check our Qoo10 listing for more watches.


    Regards,
    Vanya

    Question : [Re] Inquiry for the item from and****

    Is it all a gimmick of having the 50% discount coupon?

    Answer : [Re] Inquiry for the item from and****

    Dear Customer,


    Please make note that due to a pricing error, the watch was sold below our cost. We are willing to sell the watch to buyer at cost.


    Regards,
    Vanya

    Question : [Re] Inquiry for the item from and****

    Than the 50% discount coupon shouldn't be there in the first place. Such gimmicks.

    Answer : [Re] Inquiry for the item from and****

    Dear Customer,


    We regret for the inconvenience.


    Regards,
    Vanya

  • Question : Inquiry for the item from 236****Jan 31, 2019

    Hi Seller, please advise if this seller at $349 at Casio Shop now.

    Answer : [Re] Inquiry for the item from 236****

    Dear Customer,

    We would like to inform you that you will cost S$350.00 for this watch on our store.

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from 236****

    Hi Seller, sorry actually my enquiry is I saw the watch at Casio shop and I only know the model is GST 410, so i want to know is this the same as that watch I saw at the Casio shop. They are selling at $349. Please advise before I buy. Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Dear Customer,

    Yes, please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty.

    Regards,
    Vanya

[CreationWatches] Casio G-Shock Shock Resistant Tough Solar GAS-100-1A GAS100-1A Mens Watch
[CreationWatches] Casio G-Shock Shock Resistant Tough Solar GAS-100-1A GAS100-1A Mens Watch
Item Q&A
  • Question : Inquiry from yuh****Jun 11, 2019

[CreationWatches] Casio G-Shock GST-S330AC-2A Illuminator Analog Digital 200M Mens Watch
[CreationWatches] Casio G-Shock GST-S330AC-2A Illuminator Analog Digital 200M Mens Watch
Item Q&A
  • Question : Inquiry for the item from jos****Jun 10, 2019

    Hi may i know what is my order status

    Answer : [Re] Inquiry for the item from jos****

    Dear Customer,


    Please make note that you need to top-up to receive your order.


    Regards,
    Vanya

[CreationWatches] Seiko Solar Quartz SNE095P1 SNE095 SNE095P Men s Watch
[CreationWatches] Seiko Solar Quartz SNE095P1 SNE095 SNE095P Men s Watch
Item Q&A
  • Question : Inquiry related delivery from lum****Jun 10, 2019

    Hi, I think I have been more than patient with you. You said you have a pricing error and requested me to pay more than your listed rate. I promptly topped up the amount without any complaints on the same day. You indicated that you will ship the my purchases on 8 June. It is now on the 10th and you ignore my enquiries and have made no attempt to ship out the items. This is outrageous. This is meant to be a gift and you have totally ruined it for me. I will be launching a complaint against you to Qoo10 and will escalate the issue further if need be.

    Answer : [Re] Inquiry related delivery from lum****

    Dear Customer,


    Could you please provide your top-up cart number?


    Regards,
    Vanya

    Question : [Re] Inquiry related delivery from lum****

    I did on 6 June! Look at the screenshot I attached!

    Answer : [Re] Inquiry related delivery from lum****

    This is ridiculous. You will only respond to publicly posted enquiries it seems. The cart no is 127415099

    Question : [Re] Inquiry related delivery from lum****

    Dear Customer,


    We would like to inform you that you sent Qoo10 cart Number.

    Could you please provide top-up cart number?


    Regards,
    Vanya

    Answer : [Re] Inquiry related delivery from lum****

    There is no other cart no. There is only another no called the Order no. for the top-up.If that is what you are referring to, the order no is 297350655

    Question : [Re] Inquiry related delivery from lum****

    Refer to the screenshot for all the top up details

    Answer : [Re] Inquiry related delivery from lum****

    Dear Customer,


    Thank you for writing us.

    We would like to inform you that your top up has been received.
    Please be assured as we get any update. We will update you.


    Regards,
    Vanya

    Question : [Re] Inquiry related delivery from lum****

    I do not need you to inform me it has been received. The money was transferred last week and I have also written to you privately about it. This reply is as good as nothing. What update are you talking about? Who are you waiting for?

    Answer : [Re] Inquiry related delivery from lum****

    This is a really horrible experience. Please be informed that I have written to Qoo10 on the additional top-up you requested me to pay.

    Question : [Re] Inquiry related delivery from lum****

    Dear Customer,

    Your watch has been delivered.

    Best Regards,
    Vanya

[CreationWatches] Casio G-Shock Tough Solar Digital GX-56BB-1 GX56BB-1 Mens Watch
[CreationWatches] Casio G-Shock Tough Solar Digital GX-56BB-1 GX56BB-1 Mens Watch
Item Q&A
  • Question : Inquiry for the item from mar****Jun 10, 2019

    Hi seller what happened to the price of your items? It become too high compare to your prices last week. How come?? Could you pls response to this because I am planning to order again

    Answer : [Re] Inquiry for the item from mar****

    Dear Customer,


    Please make note that you need to top up to receive your order.


    Regards,
    Vanya

  • Question : Inquiry from yim****May 29, 2019

  • Question : Inquiry for the item from ard****May 14, 2019

    Hi
    Is this watch really authentic or replica? Any proof? Is it true that it doesn't come with serial number as per feedback?
    Thanks

    Answer : [Re] Inquiry for the item from ard****

    Dear Customer,

    Please be assured all our watches are 100% authentic and we deal only in genuine watches.
    The watch comes with 1 year official international warranty card and instruction booklet.

    Regards,
    Vanya.

    Question : [Re] Inquiry for the item from ard****

    Thanks for the response. But why no serial number at the back?

    Answer : [Re] Inquiry for the item from ard****

    Dear Customer,

    Our watches are in warehouse we cannot provide you serial number. Please check once you will find serial number on back side of the watch.

    Regards,
    Vanya

  • Question : Inquiry for the item from 242****Mar 01, 2019

  • Question : GX-56BB-1Oct 06, 2018

    Hi, can you ship this watch to Batam, Indonesia?

    Answer : [Re] GX-56BB-1

    Dear Customer,

    We ship via DHL Express and shipping to your country is FREE. You should receive the watch in 3 to 4 days.

    Best Regards,
    Vanya

+View all Notice, FAQ, Q&A >>
[CreationWatches] Casio Baby-G Shock Resistant World Time BA-110CH-7A BA110CH-7A Womens Watch
[CreationWatches] Casio Baby-G Shock Resistant World Time BA-110CH-7A BA110CH-7A Womens Watch
Item Q&A
  • Question : Inquiry for the item from tci****Jun 09, 2019

    Can you reply to my message? After buying, you told me I have to top up as there is an error in your pricing. I said you should honour the transaction or at least tell me which watch is that $97 top up for? After several messages, you still do not reply me, and also see that you so not intend to ship the purchase. So what do you want me to do now?

    Answer : [Re] Inquiry for the item from tci****

    Dear Customer,


    We would like to inform you that you just need to top up the amount of $97 to receive your watches.


    Regards,
    Vanya

[CreationWatches] Casio G-Shock Mudmaster Analog Digital Twin Sensor GG-1000-1A5 Mens Watch
[CreationWatches] Casio G-Shock Mudmaster Analog Digital Twin Sensor GG-1000-1A5 Mens Watch
Item Q&A
  • Question : Inquiry related delivery from jun****Jun 09, 2019

    I want my watches immediately!!!
    This is cheating your customers!!! I had already paid for the watch and now you refuse to dispatch my watch unless I top up more money??!!! How can you guys do business this way? My friends also bought a few watches from you using 50% discount coupon and they had received them all. If your staff had made a mistake, the staff should be the one who needs to bear your lost and not the customer. Its a waste of the customer's trust and time!!! You can choose to pick up your mistakes or throw away your reputation!
    By the way let me know your decision. If you insist wanna throw away your reputation, then process my refund immediately! I'm not paying anything more for your mistakes!!!

    Answer : [Re] Inquiry related delivery from jun****

    Dear Customer,


    Please make note that if you don’t want to top up, then please open the cancel request from Qoo10.


    Regards,
    Vanya

  • Question : Inquiry for the item from war****Nov 05, 2018

    When will stock arrive? Can't buy now.

    Answer : [Re] Inquiry for the item from war****

    Dear Customer,

    We would like to inform you that the model you are interested in is out of stock.

    Regards,
    Vanya

    Question : [Re] Inquiry for the item from war****

    Will there be new stock coming?

    Answer : [Re] Inquiry for the item from war****

    Dear Customer,

    Please keep checking our website as we are not sure when it will be back in stock.

    Regards,
    Vanya

  • Question : Inquiry from war****Nov 04, 2018

    During the 1st year warranty, if any issues with the watch, how do I claim warranty?

    Answer : [Re] Inquiry from war****

    Dear Customer,

    The warranty is by the manufacturer for 1 year. You have to send it to the manufacturer repair center listed in the warranty card. If the repair center is not close to you, you can post the watch to them. Please call the repair center for details or you can take the watch to local watchmaker.

    Regards,
    Vnaya

  • Question : Inquiry for the item from ben****Oct 16, 2018

    Hi do u happen to have a physical shop to see the watch?

    Answer : [Re] Inquiry for the item from ben****

    Dear Customer,

    We do not have a physical store. These sales are via the website only.

    Regards,
    Vanya

  • Question : THIS IS FAKE!!LOLJul 19, 2018

    THIS IS FAKE!!LOL

    Answer : [Re] THIS IS FAKE!!LOL

    Dear Customer,

    Please be assured all our watches are 100% authentic and Original.

    Regards,
    Vanya

    Question : [Re] THIS IS FAKE!!LOL

    Retails sells $2000,but you guys sells $200,just kidding me?Please stop to cheat buyer!

    Answer : [Re] THIS IS FAKE!!LOL

    Dear Customer,

    Please be assured all our watches are 100% authentic and Original. We buy watches in bulk from our suppliers that is why our prices are low as compared to others.

    Regards,
    Vanya

    Question : [Re] THIS IS FAKE!!LOL

    Selling fake makes a lot of money, doesn't it?

    Answer : [Re] THIS IS FAKE!!LOL

    Dear Customer,

    Please be assured all our watches are 100% authentic and Original.

    Regards,
    Vanya

+View all Notice, FAQ, Q&A >>