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Q & A Lists
Item Question & Answer
[Cheapest on Qoo10] ZOJIRUSHI Vacuum Thermal Flask 360ml/480ml/600ml * TIGER Flask 480ml * Food Jar
[Cheapest on Qoo10] ZOJIRUSHI Vacuum Thermal Flask 360ml/480ml/600ml * TIGER Flask 480ml * Food Jar
Item Q&A
  • Question : Inquiry related delivery from ant****Apr 22, 2019

  • Question : Inquiry for the item from JOA****Apr 12, 2019

    Hi, can I know what is the dimension of series : SM-SD 480ml and will you be re-stock for Matte Blue colour.

    Best regards
    Joanna

    Answer : [Re] Inquiry for the item from JOA****

    Hi! Do check out the zojirushi website for details: https://www.zojirushi.com/app/product/smsd

    We are not restocking matt blue, perhaps you can consider similar colors - smsc turquoise blue. Thanks

  • Question : Inquiry for the item from cho****Apr 11, 2019

  • Question : Inquiry for the item from tan****Apr 10, 2019

  • Question : Inquiry for the item from shi****Mar 30, 2019

    What is the difference between SM-SC and SM-SD version?

    Answer : [Re] Inquiry for the item from shi****

    Sm sd is the newer version. Difference in color but not in their specifications

    Question : [Re] Inquiry for the item from shi****

    Hi i would like to purchase SM-PB 200ml. Is it available? Pls reply. Thanks

    Answer : [Re] Inquiry for the item from shi****

    Hi! Apologies, it is currently not available

+View all Notice, FAQ, Q&A >>
[2 for $19]Pantene Micellar![Recommended on 女人我最大]-PureMoist/CleanseShampoo and Treatment Refil
[2 for $19]Pantene Micellar![Recommended on 女人我最大]-PureMoist/CleanseShampoo and Treatment Refil
Item Q&A
  • Question : Inquiry for the item from jes****Apr 20, 2019

  • Question : Inquiry for the item from lec****Sep 09, 2018

    Hi. What is the differences between moist and cleanse type? My scalp will get itch if didnt wash for more than 1 day, which type suits me?

    Answer : [Re] Inquiry for the item from lec****

    i have the same problem as u. i think moist is better coz cleanse is too dry

    Question : [Re] Inquiry for the item from lec****

    Ok thanks.

    Answer : [Re] Inquiry for the item from lec****

    No problem

  • Question : Inquiry for the item from jas****Sep 08, 2018

    Is this authentic?

    Answer : [Re] Inquiry for the item from jas****

    hi! definitely! be rest assured! we have been selling Japanese and Taiwan since 2013.

  • Question : Inquiry for the item from nat****Aug 04, 2018

    Hi,

    What does option “NONE” ($15) contain of?

    Answer : [Re] Inquiry for the item from nat****

    hi! It is an system error. Thanks for alerting. We will correct it

  • Question : Inquiry for the item from won****Jul 30, 2018

Obagi Vitamin C20 Serum - Imported from Japan
Obagi Vitamin C20 Serum - Imported from Japan
Item Q&A
  • Question : Inquiry for the item from cri****Apr 15, 2019

    Hi what’s the diff between this and the professional c serum?

    Answer : [Re] Inquiry for the item from cri****

    Hi! I'm not able to advise on this as I'm not sure what concentration of vitamin c is in the "professional serum" that you are referring to.

  • Question : Inquiry for the item from dri****Mar 11, 2019

    100% authentic. ?

    Answer : [Re] Inquiry for the item from dri****

    hi! yes

  • Question : Inquiry related delivery from Rev****Dec 26, 2018

    Hi I haven’t received my order in over 8 days. When will I receive it? There has been no response from the seller so I’m wondering where it is?

    Answer : [Re] Inquiry related delivery from Rev****

    Hi! Apologies for the delay, we were overseas and just came back. We will send it asap. Thanks!

    Question : [Re] Inquiry related delivery from Rev****

    Ok thank u, can I check if it has been sent out? I still haven’t gotten it..

    Answer : [Re] Inquiry related delivery from Rev****

    Hi! Apologies. The item is out of stock. Would you like to wait for it or cancel the order?

    Question : [Re] Inquiry related delivery from Rev****

    Oh I thought you said you were sending it asap? When will it be in stock? Thanks

    Answer : [Re] Inquiry related delivery from Rev****

    hi! apologies. we found out that we sold out the last bottle and the japanese supplier is closed for a week for new year. stock will be arriving on 9 jan. would u like to wait or cancel the order? so sorry about it

    Question : [Re] Inquiry related delivery from Rev****

    Ok no problem, I will wait, thanks. Please send it out on 9 Jan

    Answer : [Re] Inquiry related delivery from Rev****

    thanks so much..

    Question : [Re] Inquiry related delivery from Rev****

    Hi there I still haven’t received it. Has it been shipped?

    Answer : [Re] Inquiry related delivery from Rev****

    hi! it should be reaching u today

  • Question : Inquiry for the item from ten****Dec 14, 2018

  • Question : Inquiry for the item from jaz****Nov 08, 2018

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Recommended in 女人我最大 Chocola BB Lucent C (180 tabs) and Collagen (120 tabs)
Recommended in 女人我最大 Chocola BB Lucent C (180 tabs) and Collagen (120 tabs)
Item Q&A
  • Question : Inquiry for the item from mic****Apr 13, 2019

  • Question : Inquiry related delivery from Cho****Mar 19, 2019

  • Question : Inquiry for the item from sak****Feb 26, 2019

  • Question : Inquiry related delivery from sha****Feb 17, 2019

  • Question : Inquiry related delivery from xin****Feb 03, 2019

    Pls reply to my queries last week regarding delivery

    Answer : [Re] Inquiry related delivery from xin****

    replied

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[Cheapest!] Ayura Thermal Scalp Cleansing Treatment /Bikassa Scalp Serum/Scalp Massager
[Cheapest!] Ayura Thermal Scalp Cleansing Treatment /Bikassa Scalp Serum/Scalp Massager
Item Q&A
  • Question : Inquiry for the item from 245****Apr 09, 2019

    Hi,

    When I clicked purchased for the shisheldo scalp treatment product, the price stated was $56.80 (with $23 discount). However, when I made payment, I was charged $79.80 instead. Could you please kindly refund the difference? Thank you.

    Answer : [Re] Inquiry for the item from 245****

    hi! could i get your order number?

  • Question : Inquiry for the item from wen****Nov 06, 2018

    Hi whats the expiry for the thermal scalp treatment?

    Answer : [Re] Inquiry for the item from wen****

    the thermal scalp treatment is currently out of stock.. new stock will be arriving mid Nov. it will be the freshest stock as we get our supply from the company itself

  • Question : Inquiry for the item from Che****Oct 15, 2018

  • Question : Inquiry for the item from sha****Sep 24, 2018

Thermos Food Jar 470ml
Thermos Food Jar 470ml
Item Q&A
  • Question : Inquiry for the item from j_s****Mar 26, 2019

    Hi is this authentic thermos brand

    Answer : [Re] Inquiry for the item from j_s****

    hi! yes.. it is authentic but we do not have stock for this currently. so sorry about that

  • Question : Inquiry for the item from mag****Mar 02, 2019

    Is this available for order? Thanks

    Answer : [Re] Inquiry for the item from mag****

    hi! this is out of stock. apologies about that

  • Question : Inquiry for the item from ser****Feb 26, 2019

    Is it in stock now?

    Answer : [Re] Inquiry for the item from ser****

    nope. sorry

  • Question : Inquiry for the item from hea****Feb 14, 2019

    Is this still available?

    Answer : [Re] Inquiry for the item from hea****

    Apologies. no

  • Question : Inquiry for the item from ken****Nov 25, 2018

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[Recommended by Kevin 老师] Slim Walk Leggings for Fat Burning Support  Exercise
[Recommended by Kevin 老师] Slim Walk Leggings for Fat Burning Support Exercise
Item Q&A
  • Question : Inquiry for the item from Ran****Mar 25, 2019

    Hi,

    can I see the size guide?

    Answer : [Re] Inquiry for the item from Ran****

    Hi! Could I trouble u to send us an email at cremerie.cremerie.moments@yahoo.com.sg as we can't seem to attach the guide here

  • Question : Inquiry for the item from jaz****Feb 19, 2019

    Can I know the size measurement?

    Answer : [Re] Inquiry for the item from jaz****

    kindly see picture

  • Question : Inquiry for the item from 210****Dec 14, 2018

    May i know the size? Can't find it in your page.
    Thank you.

    Answer : [Re] Inquiry for the item from 210****

    Hi! I have attached the size guide. Thanks!

  • Question : Inquiry related delivery from wsy****Nov 20, 2018

  • Question : Inquiry related delivery from wsy****Nov 19, 2018

    Hi, when I will receive the stock ? Has been waiting about 1 weeks.
    Please advise , thanks.

    Answer : [Re] Inquiry related delivery from wsy****

    Hi! Apologies..it should reach u soon. singpost is a little delayed recently due to 11.11 sale. but to be on the safe side, could i get your name and address so I could double check?

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Never Before Price! Highly Raved In Japan!  [Deonatulle] Soft Stone Deodorant 20G!
Never Before Price! Highly Raved In Japan! [Deonatulle] Soft Stone Deodorant 20G!
Item Q&A
  • Question : Inquiry related delivery from Xan****Dec 29, 2018

    Hi, like to check on statis of my item. Ordered on 16 Dec till now it’s already 29 Dec. Have not received item yet. Order nbr is 285964401.

    Answer : [Re] Inquiry related delivery from Xan****

    hihi! apologies on missing out on your message. appreciate if u could wait a while more.. singpost is super delayed during this festive period and many of my customers only received it after 2 weeks. so sorry about that.. we will consider changing the courier. thanks!

    Question : [Re] Inquiry related delivery from Xan****

    Thank you for your reply. Will wait a few more days then.

    Answer : [Re] Inquiry related delivery from Xan****

    thanks!

    Question : [Re] Inquiry related delivery from Xan****

    Hi, it’s already 8th Jan and still no sign of my items. It’s already 3 weeks!

    Answer : [Re] Inquiry related delivery from Xan****

    Ok .... i thk the items are definitely not arriving...,, been almost a month..... bad experience

    Question : [Re] Inquiry related delivery from Xan****

    Hi! We will send you a new piece tomorrow. Kindly note that not all sellers will take responsibility for lost normal mail. Do remember to opt for registered mail next time. Thanks!

    Answer : [Re] Inquiry related delivery from Xan****

    I appreciate the kind gesture and look forward to receiving the item. Thank you.

    Question : [Re] Inquiry related delivery from Xan****

    Hi, not sure if u have sent out the “replacement” item as until now I have not received. Could it be “lost in the mail” again?

    Answer : [Re] Inquiry related delivery from Xan****

    On Qpost : Hi! Just to follow up if u have received the items?

    Question : [Re] Inquiry related delivery from Xan****

    No, nothing.

    Answer : [Re] Inquiry related delivery from Xan****

    Hi! Could you share your shipping details with us again? Thanks!

  • Question : Inquiry for the item from mee****Feb 19, 2019

    Hi, I have not received the item yet. I have not received reply from you.

    Answer : [Re] Inquiry for the item from mee****

    Hi! Kindly wait a while as Singpost is a little slow. You should be able to receive it early next week. Do let us know if you still haven't receive by next week. Thanks!

  • Question : Inquiry related delivery from jje****Jan 16, 2019

    Hi. Its been 4 weeks since i ordered. N i haven received my item. Can u check n let me know.

    Answer : [Re] Inquiry related delivery from jje****

    Hi! As mail could not be tracked as it is send via normal mail, we have refunded. Kindly take note that not all sellers refund for lost mail. Do opt for registered mail next time

    Question : [Re] Inquiry related delivery from jje****

    Thank u seller for being so honest. I have placed a seperate order wit u n have opted qxpress :) tq!

    Answer : [Re] Inquiry related delivery from jje****

    thanks!

  • Question : Inquiry related delivery from TOH****Jan 07, 2019

  • Question : Inquiry related delivery from sha****Jan 16, 2019

    Order No.: 287630705

    Hi Seller, I purchased on 6 Jan, it's been 10 days and till date I have not receive my item.

    Kindly check & revert.

    Thank You!

    Answer : [Re] Inquiry related delivery from sha****

    Hi! Apologies for the delay. Appreciate if you could wait a little while more. Thanks!

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Tunemakers Customised Serum
Tunemakers Customised Serum
Item Q&A
  • Question : Inquiry related delivery from lia****Feb 25, 2019

    I mean my whole family will go abroad this Thursday, no one will be at home, please help me refund it...thanks!

    Answer : [Re] Inquiry related delivery from lia****

    hihi! let me check the status and get back to u!

    Question : [Re] Inquiry related delivery from lia****

    No need liao, just got it yesterday, thanks! Btw, the Singpost is very very bad, can’t believe in the same city three weeks!! u know, in China differently cities the delivery only need one day... hai

    Answer : [Re] Inquiry related delivery from lia****

    haiz..i also dont understand sometimes. Sometimes it is fast sometimes it is slow. Thanks a lot for waiting

  • Question : Inquiry related delivery from lia****Feb 25, 2019

    Hi! My order number is 289653376, I ordered on Feb 5th, also asked you last week, you let me to wait... but yesterday got Qo10 email to let me confirm the delivery...I think there must be something wrong, otherwise it will not be possible for such a long time. You have the delivery tracking number, can you call the sinpost to check? I can't wait any longer. My family is going abroad, and no one is at home. Please help me get the refund, thanks!

    Answer : [Re] Inquiry related delivery from lia****

    replied

  • Question : Inquiry related delivery from lia****Feb 20, 2019

    Hi! I made order on Feb 5th, today is already 21th, it took so long time liao, can you check for me what happened? My order number is 289653376, many thanks!

    Answer : [Re] Inquiry related delivery from lia****

    Hi! Kindly wait a while as Singpost is a little slow. You should be able to receive it early next week. Do let us know if you still haven't receive by next week. We will resend it. Thanks!

Cheryl Pearl Blanc UV Cream *CHERYL阿古屋素颜霜*
Cheryl Pearl Blanc UV Cream *CHERYL阿古屋素颜霜*
Item Q&A
  • Question : Inquiry related delivery from 241****Feb 24, 2019

    Pending delivery since 11-Feb-2019. Please confirm status.
    Order no.289913685

    Answer : [Re] Inquiry related delivery from 241****

    refunded

[Cheapest on Qoo10] Sofina Primavista Ange Long Keep Base UV SPF25 PA++* Foundation* Loose powder*
[Cheapest on Qoo10] Sofina Primavista Ange Long Keep Base UV SPF25 PA++* Foundation* Loose powder*
Item Q&A
  • Question : Inquiry for the item from lyd****Feb 18, 2019

    When long keep uv base be restocked?

    Answer : [Re] Inquiry for the item from lyd****

    Hi! In another 2 week time. Thanks!

  • Question : Inquiry for the item from cyn****Jan 26, 2019

    Hi Seller,
    May i know when will you restock Long Keep UV base primer?

    Answer : [Re] Inquiry for the item from cyn****

    hi! it will be restocked soon

  • Question : Inquiry for the item from ber****Dec 14, 2018

    Hi, will you restock Long keep uv base primer?

    Answer : [Re] Inquiry for the item from ber****

    oh yes. definitely.. new stock is coming next week

  • Question : Inquiry for the item from dor****Oct 20, 2018

  • Question : Inquiry for the item from bun****Oct 05, 2018

    Hi.
    This item does not appear in the drop down list. Does it mean it is just temp unavailable?

    Answer : [Re] Inquiry for the item from bun****

    Hi! Which item are u refeering to?

    Question : [Re] Inquiry for the item from bun****

    Hi. The item in the pix - liquid foundation (2017 new formula)

    Answer : [Re] Inquiry for the item from bun****

    I only have 4 items in the drop-down list....

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[Cheapest on Qoo10] PAIR® Acne Cream W by Lion 24g
[Cheapest on Qoo10] PAIR® Acne Cream W by Lion 24g
Item Q&A
  • Question : Inquiry for the item from tay****Feb 08, 2019

    Hi seller may I know the expiry date of the 24g cream and 120ml treatment liquid ? Thank you very much

    Answer : [Re] Inquiry for the item from tay****

    Hi! 3 years from now

  • Question : Order No. 137190611Dec 11, 2014

Milbon Deesse Hair Treatment * MILBON深層滋養前男友髮膜*
Milbon Deesse Hair Treatment * MILBON深層滋養前男友髮膜*
Item Q&A
  • Question : Inquiry for the item from teo****Feb 07, 2019

    expiry date for 4+ type?

    Answer : [Re] Inquiry for the item from teo****

    hi! 3 years from now

  • Question : Inquiry for the item from jes****Jan 22, 2019

[女人我最大]Raffine Perfect One Moisture Gel 75g 帕妃雯 全效水凝霜
[女人我最大]Raffine Perfect One Moisture Gel 75g 帕妃雯 全效水凝霜
Item Q&A
  • Question : Inquiry for the item from dal****Jan 31, 2019

    Hi, please advise on the expiry dates for Perfect One Moisture Gel and Japan Sun Society Hyaluronic Acid Concentrate. Are both the items authentic from Japan? Thanks.

    Answer : [Re] Inquiry for the item from dal****

    Hi! Both items are authentic from japan and the expiry dates are 3 years from now. Thanks!

  • Question : Inquiry for the item from san****Sep 22, 2018

    Do u have stock for the whitening gel ?

    Answer : [Re] Inquiry for the item from san****

    hi! Apologies.. it is currently out of stock

Best Seller! SHISEIDO Adenovital Eyelash Serum!
Best Seller! SHISEIDO Adenovital Eyelash Serum!
Item Q&A
  • Question : Inquiry for the item from jun****Jan 01, 2019

    Hi seller, I have yet received my orders since 20th Drc till now! I've chosen Q Express but still not yet receive my items! Please check Order No. 286238654. It's stated as delivered but where is the product?

    Answer : [Re] Inquiry for the item from jun****

    Hi! Would you like to verify with your family members if any of them has helped to receive the item? it is by singpost registered mail and the tracking number is Rc104856581sg. The tracking sttus is that it has been received on 26 Dec 2018. Kindly check with your family and let us know.

    Question : [Re] Inquiry for the item from jun****

    Hi, nobody receive anything from singpost

    Answer : [Re] Inquiry for the item from jun****

    hi! let me ask singpost and update u again..

    Question : [Re] Inquiry for the item from jun****

    Ok thx

    Answer : [Re] Inquiry for the item from jun****

    Hi, have u checked with singpost? Till today I've uet received my orders.. and I paid extra $3.90 for Q Express.. already more than 2 weeks now

    Question : [Re] Inquiry for the item from jun****

    hi! just to follow up if u have received the items?

    Answer : [Re] Inquiry for the item from jun****

    Yes n I've alr confirm delivery

    Question : [Re] Inquiry for the item from jun****

    On Qpost : thanks!

  • Question : Inquiry related delivery from ker****Dec 17, 2018

    Hi,

    Place 2 orders, Order No. 284291595 and Order No. 284291596 in Nov 2018 but till now I have not received them. Please kindly assist. Thank you.

    Answer : [Re] Inquiry related delivery from ker****

    Hi,
    Please assist to exchange it before Christmas. As after Christmas, I no longer need the watches. Thank you.

    Question : [Re] Inquiry related delivery from ker****

    Hi, its already Wed and I have not hear from your delivery man. If you are still arranging the exchange, please note that I am available tomorrow before lunch and Fri 2pm to 6pm. Please let me know which day and time is fixed. Thank you.

    Answer : [Re] Inquiry related delivery from ker****

    hi! are u referring to the eyelash serum?

    Question : [Re] Inquiry related delivery from ker****

    Hi, I have just received the items. Thank you very much.

    Answer : [Re] Inquiry related delivery from ker****

    thanks!

[Free Mask] MANARA Hot Cleansing Gel 200g! Clear BackHeads and Pore Refining!
[Free Mask] MANARA Hot Cleansing Gel 200g! Clear BackHeads and Pore Refining!
Item Q&A
  • Question : Inquiry related delivery from car****Jan 09, 2019

    Hi Seller, I've ordered on the 03rd Jan 2019, till today 09th Jan 2019 you still yet to update the shipping info, may I know when you wanna send out the item? my order number 287405215.

    Answer : [Re] Inquiry related delivery from car****

    Hi! it's on the way to u! Thanks!

  • Question : Inquiry for the item from Haz****Nov 09, 2018

    Hi,

    I am suppose to use this on dry face before i wash away?

    Answer : [Re] Inquiry for the item from Haz****

    Yes. you can watch the instructions here: https://youtu.be/61b9VGLoSRY

  • Question : Inquiry related delivery from gli****Aug 24, 2018

    Hi, May I know how long will the delivery takes as will not be in town from 2nd Sep?

    Answer : [Re] Inquiry related delivery from gli****

    Hi! It takes around one week.

    Question : [Re] Inquiry related delivery from gli****

    Can I order now and request to send it after 5th Sep?

    Answer : [Re] Inquiry related delivery from gli****

    u want to make use of the coupons is it? sure!

    Question : [Re] Inquiry related delivery from gli****

    Yup! ☺

    Answer : [Re] Inquiry related delivery from gli****

    yes. go ahead..i will send u after 5 sep

    Question : [Re] Inquiry related delivery from gli****

    Ok. Tyvm!

    Answer : [Re] Inquiry related delivery from gli****

    no problem

    Question : [Re] Inquiry related delivery from gli****

    Hi, I had requested to deliver after 5th Sep but I received a message saying that it had been shipped out? Could u kindly advise? Thanks!

    Answer : [Re] Inquiry related delivery from gli****

    hihi! no worries. i have to click on shipping first coz qoo10 will minus points if i dont ship within 2 days. however, i will only send the item out on 5 sep. dont worry!

    Question : [Re] Inquiry related delivery from gli****

    Oh ok. Ty!

    Answer : [Re] Inquiry related delivery from gli****

    no worries. i will update u again when i send out on 5 sep

    Question : [Re] Inquiry related delivery from gli****

    Ok thanks!

    Answer : [Re] Inquiry related delivery from gli****

    no worries!

  • Question : Inquiry for the item from fen****Aug 10, 2018

    Hi, what's the expiry date?

    Answer : [Re] Inquiry for the item from fen****

    Hi! For most Japanese cosmetics/skincare products (which are not under the medicinal category) doesn't have expiry dates. Kindly refer to http://japanesecosmetics.ee/info/expiration-dates-of-japanese-cosmetics/
    However, please be assured that our products are fresh from the supplier i.e. just manufactured for around 2 to 3 months. Thanks!

  • Question : Inquiry for the item from hsi****Aug 04, 2018

[2 for $19.90 includes shipping!] Lycee Eye Drops * Sante FX Neo * Rohto Z! * Direct from Japan
[2 for $19.90 includes shipping!] Lycee Eye Drops * Sante FX Neo * Rohto Z! * Direct from Japan
Item Q&A
  • Question : Inquiry related delivery from eb4****Dec 24, 2018

  • Question : Inquiry for the item from mau****Oct 04, 2018

    Hi once opened must it be discarded within 1-2months like other standard eye drops?

    Answer : [Re] Inquiry for the item from mau****

    hihi. yes

  • Question : Inquiry for the item from ant****Sep 07, 2018

    If I open the eye drop within how long have to discard it?

    Answer : [Re] Inquiry for the item from ant****

    recommended period of 3 months

  • Question : 关于运送pen****会员的咨询。Sep 04, 2018

    the seller ship out the item at 20 August, but till now, I 'm didn't received my item yet.

    Answer : [Re] 关于运送pen****会员的咨询。

    hi! did u check your letter box today?

  • Question : 关于运送pen****会员的咨询。Aug 17, 2018

    One week already, still not shipping out my item, you got stock or not!?

    Answer : [Re] 关于运送pen****会员的咨询。

    Already replied. Thanks for waiting!

+View all Notice, FAQ, Q&A >>
*Meishoku Skin Lotion* 明色美顔水*
*Meishoku Skin Lotion* 明色美顔水*
Item Q&A
  • Question : Inquiry related delivery from chi****Dec 23, 2018

    Hello, have you sent the order yet? You mentioned that the stock would only be in after 10 Dec.

    Answer : [Re] Inquiry related delivery from chi****

    Hi! As spoken.Thanks!

[Free Sample!] [Recommended by Kevin老师!] Shiseido Elixir Balancing Oshiroi Milk with SPF50!
[Free Sample!] [Recommended by Kevin老师!] Shiseido Elixir Balancing Oshiroi Milk with SPF50!
Item Q&A
  • Question : Inquiry for the item from tra****Dec 14, 2018

    Hello, would you be able to bring in the balancing water/lotion?

    Answer : [Re] Inquiry for the item from tra****

    hi! yes... definitely.. we can do it offline.. could u give us a text at 81874170

2018 Limited Edition! Cosme No.1! SHISEIDO Snow Beauty Powder!
2018 Limited Edition! Cosme No.1! SHISEIDO Snow Beauty Powder!
Item Q&A
  • Question : Inquiry for the item from mll****Dec 13, 2018

  • Question : Inquiry for the item from cha****Dec 13, 2018

    Hi, for Purchase with Purchase, the sleeping mask is which one? Is that the White sleeping mask? Clear pack C?

    Answer : [Re] Inquiry for the item from cha****

    hi! it is the whitening sleeping mask

  • Question : Inquiry for the item from pin****Oct 28, 2018

    Can order clear sleeping pack? Cause cant choose under the drop list.

    Answer : [Re] Inquiry for the item from pin****

    U mean the yellow cap one? the original one?

    Question : [Re] Inquiry for the item from pin****

    This one

  • Question : Inquiry for the item from luj****Oct 29, 2018

    Pls advise expiry date

    Answer : [Re] Inquiry for the item from luj****

    hi! 3 years from now.

[Japan Limited] 1 + 1 Lipton Sakura Tea
[Japan Limited] 1 + 1 Lipton Sakura Tea
Item Q&A
Cosme No.1! SHISEIDO Recipist Collection! Moisturizing Toner 220ml/ Lip Balm 3.5g/ Hand Cream 50g!
Cosme No.1! SHISEIDO Recipist Collection! Moisturizing Toner 220ml/ Lip Balm 3.5g/ Hand Cream 50g!
Item Q&A
  • Question : Inquiry for the item from ysi****Dec 09, 2018

  • Question : Inquiry for the item from sim****Nov 19, 2018

    Expiry date pls

    Answer : [Re] Inquiry for the item from sim****

    Hi! Jan 2021

  • Question : Inquiry for the item from sos****Sep 02, 2018

    Hi,

    Is this item a toner or moisturiser. Tks

    Answer : [Re] Inquiry for the item from sos****

    hi! this is a moisturizing lotion

    Question : [Re] Inquiry for the item from sos****

    Thanks

    Answer : [Re] Inquiry for the item from sos****

    Thanks

Jill Stuart Christmas Gift Set! Hand Cream + Towel Set! Lip Balm + Towel Set! Direct from Japan!
Jill Stuart Christmas Gift Set! Hand Cream + Towel Set! Lip Balm + Towel Set! Direct from Japan!
Item Q&A
  • Question : Inquiry for the item from sgc****Dec 06, 2018

    Hi are the items in stock? When can. Receive?

    Answer : [Re] Inquiry for the item from sgc****

    hi! we put up a delivery notice on the website.. we can only send out on 12 dec.. so it will take 3 to 4 days to receive.. maybe around 16 dec?

  • Question : Inquiry for the item from ahb****Dec 05, 2018

    Is your kanebo blusher authentic? Expiry date? Do you have other shades ?

    Answer : [Re] Inquiry for the item from ahb****

    yes.. all the products sold is definitely authentic.. yes.. I have 03 and 04 too.. maybe u place an order first.. then let me know whether u want 03 or 04?

    Question : [Re] Inquiry for the item from ahb****

    Ok thanks for reply. I like the peach and the rose but not sure if they are pigmented enough to show up. I will place order.

    Answer : [Re] Inquiry for the item from ahb****

    as in 01 and 02 right? I'm using both. 01 peach will give u a more healthy and youthful glow while 02 rose will give a more rosy and romantic look.

[Black Friday Sale] Shiseido Professional THE HAIR CARE ADENOVITAL Range *Shampoo* Scalp Essence
[Black Friday Sale] Shiseido Professional THE HAIR CARE ADENOVITAL Range *Shampoo* Scalp Essence
Item Q&A
  • Question : Inquiry for the item from cat****Dec 02, 2018

  • Question : Inquiry related delivery from nam****Oct 17, 2018

    appreciate ur urgent reply on shipping inquiry of 16 oct

    Answer : [Re] Inquiry related delivery from nam****

    hi! Apologies for the delay. we will check and get back to u by tonight.

    Question : [Re] Inquiry related delivery from nam****

    hi. still no update.

    Answer : [Re] Inquiry related delivery from nam****

    I'm so sorry! we missed out your order. we will send it out asap. so sorry about that

    Question : [Re] Inquiry related delivery from nam****

    when the items has been sent out? it's been delay for too long.

    Answer : [Re] Inquiry related delivery from nam****

    hihi! It will be able to reach u on Monday and Tuesday

  • Question : Inquiry related delivery from nam****Oct 16, 2018

    Hi

    Able to check on the shipping details of order 278352057? Unable to track the item.

    Thank you

    Answer : [Re] Inquiry related delivery from nam****

    Delivery Info : Qxpress / SGP138148862

  • Question : Inquiry related delivery from t_h****Oct 10, 2018

    Have yet to receive item though I received an email saying delivered . Pls assist to check. Tracking no.:
    SGP137740064

    Answer : [Re] Inquiry related delivery from t_h****

    hi! Apologies for the delay. we will check and get back to u via whats app

  • Question : Inquiry for the item from sye****Aug 17, 2018

    No more offer on the Scalp Essence?

    Answer : [Re] Inquiry for the item from sye****

    Hi! The offer is back!

+View all Notice, FAQ, Q&A >>
*Hello Kitty/ Snoopy Limited Edition x Ettusais Lip Essence 10g* *Original 15g Available!*
*Hello Kitty/ Snoopy Limited Edition x Ettusais Lip Essence 10g* *Original 15g Available!*
Item Q&A
  • Question : Inquiry for the item from mys****Nov 28, 2018

    Dear seller, can you please advise the expiry date for the original 15g lip essence and also the limited edition charlie brown lip essence. Thank you.

    Answer : [Re] Inquiry for the item from mys****

    Hi! 3 years from now

2018 Cosme No.1! [Shiseido] Elixir Sleeping Mask with 2 Type Summer Edition!
2018 Cosme No.1! [Shiseido] Elixir Sleeping Mask with 2 Type Summer Edition!
Item Q&A
  • Question : Inquiry for the item from she****Nov 19, 2018

    May I know the expired date for the sleeping pack white ?

    Answer : [Re] Inquiry for the item from she****

    Hi! Jan 2021

  • Question : would like another time sale for this itemNov 11, 2018

    hi miss the last time sale ,would like to buy @ time sale price.can arrange for another round of time sale?

    Answer : [Re] would like another time sale for this item

    Hi. Will update u again

  • Question : Inquiry for the item from gue****Oct 15, 2018

    What’s the expiry date ? How long is the shipping takes ?

    Answer : [Re] Inquiry for the item from gue****

    shipping takes around 2 to 3 working days. I will get back to you on the expiry date k? need to check when I get home.. but the stock just arrived. should be expiring in another 3 years.

    Question : [Re] Inquiry for the item from gue****

    Okay thanks! Will get it tonight

  • Question : Inquiry for the item from gue****Oct 15, 2018

    Still available?

    Answer : [Re] Inquiry for the item from gue****

    yes

[Dr Wu] Hydrating System* Extra Hydrating Serum with Hyaluronic Acid *Intensive Hydrating Gel*
[Dr Wu] Hydrating System* Extra Hydrating Serum with Hyaluronic Acid *Intensive Hydrating Gel*
Item Q&A
  • Question : Inquiry for the item from Dxx****Nov 19, 2018

  • Question : Inquiry for the item from ang****Nov 06, 2018

    Hi, is there any proof of authenticity? Thanks!

    Answer : [Re] Inquiry for the item from ang****

    hi! we don't have any.. But be rest assured.. we have been selling for almost 8 years on qoo10 with many positive reviews. We will not sell any fake items

    Question : [Re] Inquiry for the item from ang****

    OK :) thank u!

  • Question : Hydrating lotionOct 01, 2018

    Hi, will the Hydrating lotion stock coming in again?

    Answer : [Re] Hydrating lotion

    hihi! yes!

    Question : [Re] Hydrating lotion

    when?

    Answer : [Re] Hydrating lotion

    Hi! We will resend to you on 17 oct when stock comes

  • Question : Inquiry for the item from twe****Jun 23, 2018

    May I know the expiry date of cleansing gel and lotion? Is toner available too?

    Answer : [Re] Inquiry for the item from twe****

    hi! the gel is expirating in march 2020 and lotion is jun 2020

  • Question : Inquiry for the item from luv****May 17, 2018

+View all Notice, FAQ, Q&A >>
[Recommended by Kevin 老师]  Kracie MUO Cleansing Oil and Liquid
[Recommended by Kevin 老师] Kracie MUO Cleansing Oil and Liquid
Item Q&A
  • Question : Inquiry for the item from sim****Oct 03, 2018

    May i know when is the expiry date

    Answer : [Re] Inquiry for the item from sim****

    hi! the expiry date is 3 years from now.

    Question : [Re] Inquiry for the item from sim****

    Once open do we nd to finish it in a couple of months. Alot Japanese product r like tat

  • Question : Inquiry for the item from kar****Nov 14, 2018

  • Question : Inquiry related delivery from jud****Nov 04, 2018

    Do u provide one shipping cost? I wanted to buy more items from your shop, but realised that each item have to bear individual shipping cost.

    Answer : [Re] Inquiry related delivery from jud****

    Which items would u like to buy?

    Question : [Re] Inquiry related delivery from jud****

    Cleaning oil, mask n hyaluronic acid.

    Answer : [Re] Inquiry related delivery from jud****

    Sorry, my mistake! It can be purchased at one shipping. Thanks.

    Question : [Re] Inquiry related delivery from jud****

    hi! There are only 2 sizes available.. one is "s-m", the other is "m-l". The pants are quite stretchable thus u can take the maximum value in the orange column to be the size for L. for example, portion a will be 98cm. hope it clarifies. thanks

  • Question : Inquiry for the item from jas****Sep 14, 2018

Sun Society Hyaluronic Acid Stock Solution 10ml - Highly Raved in Japan n Q10!
Sun Society Hyaluronic Acid Stock Solution 10ml - Highly Raved in Japan n Q10!
Item Q&A
  • Question : Inquiry for the item from pur****Nov 10, 2018

    Authenticity guaranteed?

    Answer : [Re] Inquiry for the item from pur****

    hi! Yes. it is sealed. the expiry date is 3 years from now. we have been selling for 8 years on qoo10. be rest assured that we will never sell fake stuff. thanks

  • Question : Inquiry for the item from pur****Nov 10, 2018

[New]Kao Biore deodorant Z essence and roll-on! Harmful Antiperspirant aluminum salt not used!
[New]Kao Biore deodorant Z essence and roll-on! Harmful Antiperspirant aluminum salt not used!
Item Q&A
  • Question : Inquiry from wen****Aug 31, 2018