Q&A board

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Q & A Lists
Item Question & Answer
[CRONTIER] Shoulder Neck Massager PGG Hot Care Mute 15 Modes Adjustable Massaging Instrument
[CRONTIER] Shoulder Neck Massager PGG Hot Care Mute 15 Modes Adjustable Massaging Instrument
Item Q&A
  • Question : Inquiry for the item from 233****Oct 17, 2019

    hi, is this battery operated? built in for charging? if so, how long can the battery last when fully charged?
    can i use it with wire connected to it for longer use?

    Answer : [Re] Inquiry for the item from 233****

    Hello, customer

    Thank you for your inquiry. This model is equipped with battery. After the battery is fully charged, it will last for about a month if used for 15 minutes every day.
    The product is set for 15 minutes and will automatically shut down. The product can be charged via USB and cannot be used during charging.

    thank you

[TODAY]AVEENO Vacuum Cleaner★8500PA Strong Suction☆Wireless/Mini/Mute/Strong☆Aveeno A219/CRONTI
[TODAY]AVEENO Vacuum Cleaner★8500PA Strong Suction☆Wireless/Mini/Mute/Strong☆Aveeno A219/CRONTI
Item Q&A
  • Notice :Battery will be removed and shipped separatelyDec 20, 2017

    • Question : Inquiry for the item from jef****Oct 10, 2019

    • Question : Inquiry from nic****Mar 13, 2019

      Hi, i’ve sent you a message since two weeks ago. Still waiting for reply. Have you check with supplier. Is only less than 6months since I purchased my vacumm cleaner and i can’t charge the battery. May i know if it’s still on warranty so that i can get a replacement for the battery. If not, can I purchase a new battery? Thank you

      Answer : [Re] Inquiry from nic****

      Hi, I am really sorry for late.
      Does your vacumm still have a problem?
      If it is yes. Please reply.
      Thank you

      Question : [Re] Inquiry from nic****

      Yes, still have problem with the battery. As mentioned above, only less than 6months and cannot be charged. Totally no light. Can you replace a new battery? If not i’ll like to purchase a new battery.

      Answer : [Re] Inquiry from nic****

      Yes, still have problem with the battery. As mentioned above, only less than 6months and cannot be charged. Totally no light. Can you replace a new battery? If not i’ll like to purchase a new battery.

      Question : [Re] Inquiry from nic****

      Sorry for lately. I will ask to Supplier to fix your problem. by tommorrow

      Answer : [Re] Inquiry from nic****

      Please do so. From your previous reply, you said will check with supplier. Now, you need to ask supplier again. I really just need an answer.

      1) Can you replace a new battery for me since is only less than 6months?? Or
      2) Can i buy a new battery from you??

      Please give me an answer and not just reply for the sake of replying. I have been waiting very patiently. Thanks!

      Question : [Re] Inquiry from nic****

      Sorry For late, I mention Supplier because we dont have any battery to sell or change. So i must find out how to help your problem with Supplier..

    • Question : Inquiry for the item from nic****Sep 04, 2018

      Hi.. is it possible to purchase 2 extra filter? Thanks

      Answer : [Re] Inquiry for the item from nic****

      Hello, customer.
      One purchase adds $2.9.
      Would you like to buy more?
      Please reply today.

    • Question : Price is $129 or $179Jul 12, 2018

      1) Hi, the title wrote price $129.00. But when going to add to cart, it become $179?
      2) please advise the full accessory?

      Answer : [Re] Price is $129 or $179

      Hello, customer.
      Amount applied in the previous event period.
      It's now available for $159.
      Thank you.

    +View all Notice, FAQ, Q&A >>
    [CRONTIER] Travel is hot pocket water dispenser portable speed hot water machine
    [CRONTIER] Travel is hot pocket water dispenser portable speed hot water machine
    Item Q&A
    • Question : Inquiry for the item from kat****Oct 06, 2019

      Does it comes with a pouch for travelling?

      Answer : [Re] Inquiry for the item from kat****

      Hello, customer

      Thank you for your consultation. For this product, he does not distribute travel bags, but only storage bags.

      thank you

    • Question : Inquiry for the item from icy****Aug 09, 2019

    [CRONTIER] Multifunctional automatic electric potato apple fruit peeling machine peeler
    [CRONTIER] Multifunctional automatic electric potato apple fruit peeling machine peeler
    Item Q&A
    • Question : Inquiry for the item from jud****Oct 02, 2019

      Is the item available?

      Answer : [Re] Inquiry for the item from jud****

      Hello, customer

      We are very sorry for the delay. The products you inquired are now available in our warehouse, and the orders will be received within 7-9 working days

      thank you

    [CRONTIER]mini paper capsule disposable power bank
    [CRONTIER]mini paper capsule disposable power bank
    Item Q&A
    • Question : Inquiry for the item from car****Sep 29, 2019

      hello, do you still have these in stock?

      Answer : [Re] Inquiry for the item from car****

      Hello, customer

      Thank you for your inquiry, we are very sorry for the product gigs2go charging treasure Qxpress that is forbidden to send charging treasure products.

      Thank you

    [CRONTIER]6D Full Screen Tempered Screen Protector Film★For iPhoneX
    [CRONTIER]6D Full Screen Tempered Screen Protector Film★For iPhoneX
    Item Q&A
    • Question : Inquiry for the item from pau****Sep 21, 2019

      I feel confuse should choose which one for 6D anti blue light?

      Answer : [Re] Inquiry for the item from pau****

      Hello customer

      Thank you for your inquiry
      What type of toughened film do you need? Do you need 6D anti-blue light effect?

      thank you

    [MAKE $98]EUP VACUUM CLEANER★Your familys secondgeneration vacuum cleaner☆Dyso* /CRONTIER
    [MAKE $98]EUP VACUUM CLEANER★Your familys secondgeneration vacuum cleaner☆Dyso* /CRONTIER
    Item Q&A
    • Question : Inquiry related delivery from jai****Sep 08, 2019

      Hi seller, I just placed an order for the vacuum cleaner. Need it urgently to replace my existing one. Pls advise when I will receive it. Thanks.

      Answer : [Re] Inquiry related delivery from jai****

      Hello, customer

      Thank you for your consultation. We need 1-2 working days to prepare the products you ordered, and 5-7 working days for the logistics to Singapore. You will receive the products within 6-8 working days

      thank you

    • Question : Inquiry for the item from hoo****Jul 14, 2019

      Hi I’m hvg problems with the vacuuming. It turns red and green. I washed the roller brush and that started to happen. And roller isn’t moving. Here’s nothing stuck there I have checked. Do advise

      Answer : [Re] Inquiry for the item from hoo****

      Hello, Customer
      Sorry for late,
      I understand what problem is, but for more details, we need some video to confirm it
      Please send us related video and photo to
      work@crontier.com
      Thanks

    • Question : Inquiry related delivery from din****Jan 01, 2019

      Hi please advise why i am paying more for the shipping when i am buying 2 sets? Thanks.

      Answer : [Re] Inquiry related delivery from din****

      Hello, customer.
      Even if you purchase 2 sets, you can send 1 set.
      One set of customs is allowed per person.
      Thank you.

    • Question : Inquiry for the item from Ang****Nov 19, 2018

      Hi, May I know where can I just purchase the Filter?

      Answer : [Re] Inquiry for the item from Ang****

      Hello, customer.
      https://www.qoo10.sg/item/CRONTIER-EUP-CLEANER-COLLECTION-OF-ACCESSORIES-VH806/544878218
      Simply go to the URL and select an option.
      Thank you for your inquiry.

    • Question : Inquiry for the item from fon****Oct 24, 2018

      Hi, bought the item and less than 2 months, the roller part not moving anymore. Still can vacuum but not rolling at all??? And the light fladhes between red n green. Pls advise

      Answer : [Re] Inquiry for the item from fon****

      Hello, customer.
      Foreign object on roller
      Please take a picture and send it to us.
      We'll check and let you know.
      Thank you.

      Question : [Re] Inquiry for the item from fon****

      No foreign objects. Pls see photo

      Answer : [Re] Inquiry for the item from fon****

      Hello, customer.
      Turn that part of the picture and open it.
      Then remove the rollers and remove the dust from the rollers.
      You have to remove all the rollers so that they work well.
      And once again operating.
      Thank you.

    +View all Notice, FAQ, Q&A >>
    [CRONTIER] MiGOO MG-V01 Travel electric kettle mini folding portable kettle health pot
    [CRONTIER] MiGOO MG-V01 Travel electric kettle mini folding portable kettle health pot
    Item Q&A
    • Question : Inquiry related delivery from alp****Aug 31, 2019

      How long will it take to reach SG?

      Answer : [Re] Inquiry related delivery from alp****

      Hello, customer

      Thank you for your consultation. After you place the order, we need 1-2 days to prepare the goods. The logistics time is 5-7 working days, and you will receive the ordered products in 6-8 working days

      thank you

    • Question : Inquiry for the item from Mar****Jun 15, 2019

      Hi seller do u sell onlu inner port? Can i know d price?

      Answer : [Re] Inquiry for the item from Mar****

      Hello, customer.

      This product is produced and manufactured in China.
      China standard voltage is being used.

      Thank you.

    • Question : Inquiry for the item from car****Jun 15, 2019

      Hi, may I know the rates voltage is 110V or 220V? Suitable for SG use? I just placed order, if this product is not suitable for SG use then I will need to cancel order. Thanks.

      Answer : [Re] Inquiry for the item from car****

      Hello, customer.

      This product is produced and manufactured in China.
      China standard voltage is being used.

      Thank you.

    • Question : Inquiry for the item from 234****May 13, 2019

    [CRONTIER]Tobi Inns Steam Iron Multi Function Portable Cloths Steamer Philippines☆Steam Iron Tobi
    [CRONTIER]Tobi Inns Steam Iron Multi Function Portable Cloths Steamer Philippines☆Steam Iron Tobi
    Item Q&A
    • Question : Inquiry for the item from Sam****Aug 28, 2019

      Hi seller, is it sg plug? Thanks

      Answer : [Re] Inquiry for the item from Sam****

      Hello, customer

      Thank you for your inquiry. This product is European standard plug, and its supporting voltage is 220V.
      This is shown below

      thank you

    [CRONTIER]EUP CLEANER★Collection of accessories☆VH806
    [CRONTIER]EUP CLEANER★Collection of accessories☆VH806
    Item Q&A
    • Question : Inquiry for the item from chu****Jul 30, 2019

      HI, can I check if u are selling the mop pad?? If yes, how to buy from u...

      Answer : [Re] Inquiry for the item from chu****

      Hello, customer
      Thank you for your inquiry. It is convenient to ask if you are talking about the accessories of this VH806 vacuum cleaner. Which brand model is the mop pad?

      Question : [Re] Inquiry for the item from chu****

      Hi, its the eup sc262 mop pad...

      Answer : [Re] Inquiry for the item from chu****

      Hello, customer

      Thank you for your inquiry. The eup sc262 mop pad you consulted is available here. You can purchase it through the following link.
      https://www.qoo10.sg/item/CRONTIER-EUP-CLEANER-COLLECTION-OF-ACCESSORIES-VH806/544878218

      thank

    • Question : Inquiry for the item from hoo****Jun 21, 2019

    • Question : Inquiry for the item from jes****Jul 03, 2019

    • Question : Inquiry for the item from dkh****Jun 23, 2019

      Hi seller, my eup vacuum cleaner is unable to charge now. I suspect due to faulty power cable. Are you able to sell me the cable separately?

      Answer : [Re] Inquiry for the item from dkh****

      Hello Customer,
      We will ask to supplier and answer you agian.

      Thank you.

      Question : [Re] Inquiry for the item from dkh****

      Hi, any update from supplier?

      Answer : [Re] Inquiry for the item from dkh****

      Hi Seller, will appreciate your reply to my query. Are you able to sell my the power charging adapter or any suggestion to my problem?

      Question : [Re] Inquiry for the item from dkh****

      Hello Customer.

      Have you bought product at our company which is Crontier Global?
      We can't find you buying log.

      We need this infomation for helping you.

      Answer : [Re] Inquiry for the item from dkh****

      Order no.230784983 bought in 2017

      Question : [Re] Inquiry for the item from dkh****

      Order attached

    • Question : Inquiry from 237****Jun 13, 2019

      Hi may i know if u are able to help me to this spare part (Pls refer to the attachment)

      Answer : [Re] Inquiry from 237****

      Hi, customer.

      We are not a manufacturer, so we do not support the part of product.
      Sorry for the inconvenience.

      Thank you.

    +View all Notice, FAQ, Q&A >>
    [CRONTIER] YANTU Car air pump portable digital display mini mechanical multi-function air pump
    [CRONTIER] YANTU Car air pump portable digital display mini mechanical multi-function air pump
    Item Q&A
    • Question : Inquiry for the item from yew****Jul 02, 2019

      Hi,
      I have bought the digital pump version. When I plug in to my motorcycle 12v cigar socket ( with engine running) I can see the digital display been light up. After insert to my tyres valve it only show the current value. When switch on the pump nothing happens I don’t feel any vibration just a small jerk when switch on time. I waited for 3 min and the display still at the initial value. It like not pumping at all. Is the digital pump defect?

      Answer : [Re] Inquiry for the item from yew****

      Hello Customer

      We will check supplier and answer your question.
      Please wait for few days. Thank you.

      Question : [Re] Inquiry for the item from yew****

      I have tried on my friend car and it’s not working. I would like to have a new unit exchange or refund.
      Thanks.

      Answer : [Re] Inquiry for the item from yew****

      Hello, Customer.
      Sorry for the inconvenience.
      We will help you to refund.
      Please send the product that has problem to
      Rm. 13A12 Fuli-Jinxi Commercial Center, FuchangRoad, Guangzhou-City, 510000
      Thank you.

      Question : [Re] Inquiry for the item from yew****

      Hi,

      Hi send back to China that would cost around $24 who will absorb the shipment cost?
      I bought this item for $41 it does not justify if I had to bear the shipment which cost more the half the price of item.

      Thanks.

      Answer : [Re] Inquiry for the item from yew****

      Hello, Customer.
      Sorry for the inconvenience.
      We will help you to refund.
      Please send the product that has problem to
      Rm. 13A12 Fuli-Jinxi Commercial Center, FuchangRoad, Guangzhou-City, 510000
      Thank you.


      If you send it in advance, I'll check that the item is defective and refund it.
      If it's not, please send it by debit.

      Question : [Re] Inquiry for the item from yew****

      Item shipped back to Address as mention. Please process ASAP. Thanks.

      Answer : [Re] Inquiry for the item from yew****

      Item shipped

      Question : [Re] Inquiry for the item from yew****

      Take note, Tracking number: RC606726818SG

      Answer : [Re] Inquiry for the item from yew****

      Take note, Tracking number: RC606726818SG

      Question : [Re] Inquiry for the item from yew****

      Take note, Tracking number: RC606726818SG

      Answer : [Re] Inquiry for the item from yew****

      안녕하세요, 고객님.

      보내주신 물품 확인후 문제가 확인되면 환불 조취 도와드리도록 하겠습니다.

      감사합니다.

      Question : [Re] Inquiry for the item from yew****

      Hi,
      Have you receive the package?

      Answer : [Re] Inquiry for the item from yew****

      Hello Customer.

      We haven't recieved the package yet.
      We will let you know when we recieved it.

      Thank you.

      Question : [Re] Inquiry for the item from yew****

      Hi,
      Have you receive the item?

      Answer : [Re] Inquiry for the item from yew****

      Hello, customer

      We haven't received your package yet
      We'll let you know when we get the package

      Thank you for your

      Question : [Re] Inquiry for the item from yew****

      Can please check if item already at dispatch center?
      Thanks.

      Answer : [Re] Inquiry for the item from yew****

      Hello, customer

      I am very sorry, can you provide us with the order number for your inquiry? We will deal with it as soon as possible.

      Thank you

      Question : [Re] Inquiry for the item from yew****

      My order no. 295443828

      Answer : [Re] Inquiry for the item from yew****

      Hello, customer.

      We haven't received the prize yet.
      Please request cancellation first.
      We'll check it again and approve the cancellation.

      Thank you.

      Question : [Re] Inquiry for the item from yew****

      How to cancel? I receive this pump with defect and now I have to spend extra money to shipped back because you request, and it is already shipped out from Singapore.

      Regards,
      Alvin

      Answer : [Re] Inquiry for the item from yew****

      Hello, customer

      We are very sorry for this problem. So far, we have not received the products you sent back. You can contact the Qoo10 customer service center for cancellation

      Thank you very much

    • Question : Inquiry for the item from yew****Jul 05, 2019

    [CRONTIER]Creative yurt mosquito net foldable 1.8m bed double home
    [CRONTIER]Creative yurt mosquito net foldable 1.8m bed double home
    Item Q&A
    • Question : Inquiry for the item from hos****Aug 13, 2019

      Hello,
      May I check if I am correct?
      1 m width is for single bed, 1.8m width is for double bed?
      Please advise
      Thank you

      Answer : [Re] Inquiry for the item from hos****

      Hello, customer

      Thank you for your inquiry. 1m is a single bed and 1.8m is a double bed, but it depends on the specific specifications of the bed.
      1.8m size: 1.8m wide, 2.0m long and 1.50m high
      1m size: 1.0m wide, 1.9m long and 1.0m high

      thank you

      Question : [Re] Inquiry for the item from hos****

      Does it come with a base?

      Answer : [Re] Inquiry for the item from hos****

      Hello, customer

      Thank you for your inquiry. The bottom of this product is surrounded by mosquito nets. The bracket is framed in the shape of a yurt, but there is no mat.
      You can refer to the picture below

      thank you very much

    [CRONTIER] XD DESIGN Montmartre city anti-theft backpack three generations double briefcase handbag
    [CRONTIER] XD DESIGN Montmartre city anti-theft backpack three generations double briefcase handbag
    Item Q&A
    • Question : Inquiry for the item from cle****Aug 06, 2019

      Hi, based on the photos and info provided ... is this the XD Design Bizz ?
      Genuine product from Korea or China ...?
      Thank You.

      Answer : [Re] Inquiry for the item from cle****

      Hello, customer

      Thank you for your inquiry. This product is XD Design Bizz.
      It's genuine, you can buy it if you like.

      thank you

      Question : [Re] Inquiry for the item from cle****

      One more thing on the warranty ... is there any ?

      Answer : [Re] Inquiry for the item from cle****

      Hello, customer

      Thank you for your consultation. This product is not digital and has no warranty. When you receive the goods, you can check whether there is any damage to the products. If there is any damage, we support the return or replacement.

      Thank you very much

      Question : [Re] Inquiry for the item from cle****

      Does it comes with shoulder strap ?

      Answer : [Re] Inquiry for the item from cle****

      Hello, customer

      I am very sorry that the product you are consulting does not have a distribution shoulder belt.

      Thank you very much

    [CRONTIER]HIFI lossless Compact and Portable MP3 Player
    [CRONTIER]HIFI lossless Compact and Portable MP3 Player
    Item Q&A
    • Question : Inquiry for the item from hoo****Aug 08, 2019

      is it able to play music at different speeds without change in pitch?
      (eg slow down audio for language learning)
      可以变速播放吗?
      (要用来学外语)

      Answer : [Re] Inquiry for the item from hoo****

      Hello, customer

      Thank you for your consultation. This product does not support variable speed playback. Here is another product that supports variable speed playback.

      Thank you very much

      Question : [Re] Inquiry for the item from hoo****

      which product?
      u didn't provide the link.

      Answer : [Re] Inquiry for the item from hoo****

      Hello, customer

      I'm very sorry that the factory has stopped the production of the product that supports variable speed playback. At present, we only sell the product you have consulted, so I'm very sorry for the inconvenience caused to you

      thank you

    [CRONTIER]Arctic Hunter Backpack★TSA certification lock · anti-theft backpack☆3Color☆24L Storage
    [CRONTIER]Arctic Hunter Backpack★TSA certification lock · anti-theft backpack☆3Color☆24L Storage
    Item Q&A
    • Question : Inquiry for the item from huf****Jun 29, 2019

      Hi. 请问黑色有货吗?

      Answer : [Re] Inquiry for the item from huf****

      Hello Customer.

      We DONT speak chinese.
      Please send message as english

      Thank you.

    • Question : Inquiry for the item from ahh****Jan 26, 2019

    • Question : Product AttributesJun 29, 2018

      Dear Seller,

      May I know what is the weight of the bag please?
      Thank you.

      Yours sincerely,
      Veronica

      Answer : [Re] Product Attributes

      Hello. Customer
      The weight of the bag is 1KG.
      Thank you.

    [CRONTIER]Fotopro industrial waterproof 360 degree travel portable tripod for mobile and camera
    [CRONTIER]Fotopro industrial waterproof 360 degree travel portable tripod for mobile and camera
    Item Q&A
    • Question : Inquiry for the item from fpt****Jun 18, 2019

      Is it version ufo 2 ?

      Answer : [Re] Inquiry for the item from fpt****

      Hello Customer.

      It can handle all andriod and apple device.
      Thank you.

    • Question : Inquiry for the item from wis****Jun 10, 2019

      Hello?

      Answer : [Re] Inquiry for the item from wis****

      We are asking to supplier at this moment.

      Question : [Re] Inquiry for the item from wis****

      Thank you. Looking forward for your reply :)

      Answer : [Re] Inquiry for the item from wis****

      No problem. Thank you for massage us

    • Question : Inquiry for the item from wis****Jun 08, 2019

      Hi seller, is this confirmed Fotopro UFO2 (2ND VERSION)?

      Answer : [Re] Inquiry for the item from wis****

      We are asking to supplier.

    [CRONTIER]Retro mini arcade retro arcade joystick game console gba arcade nostalgic game console
    [CRONTIER]Retro mini arcade retro arcade joystick game console gba arcade nostalgic game console
    Item Q&A
    • Question : Inquiry for the item from den****Jun 16, 2019

      Hi Seller, can you confirm this is Retro Arcade A8?

      Answer : [Re] Inquiry for the item from den****

      Hello Customer.

      Yes it is Retro Arcade A8.

      Thank you.

    • Question : Inquiry for the item from yeo****Jan 04, 2019

    [CRONTIER] JIE KANG CE-3500 Ultrasonic contact lens cleaner US automatic cleaning machine box OEM
    [CRONTIER] JIE KANG CE-3500 Ultrasonic contact lens cleaner US automatic cleaning machine box OEM
    Item Q&A
    • Question : Inquiry for the item from Lam****May 09, 2019

      Hi seller,
      I am interested in purchasing this contact lens ultrasonic cleaner and from you. May I know if this cleaner is battery operated or works with power adapter or USB-charger? Also do you have ready stock right now? Thanks!

      Answer : [Re] Inquiry for the item from Lam****

      Hello Customer

      It is contained USB charger. and also we have stock in.
      Please order if u need item

      Thank you :)

      Question : [Re] Inquiry for the item from Lam****

      May I know if you have avaliable stock for the 3 colours? I will place order upon your confirmation. Thanks.

      Answer : [Re] Inquiry for the item from Lam****

      Hello Customer.

      Yes we have all 3 colors.

      Thank you.

      Question : [Re] Inquiry for the item from Lam****

      Hi,
      I have just placed my order with you. Looking forward to your soonest delivery arrangement. Thank u so much.

      Answer : [Re] Inquiry for the item from Lam****

      Thank you so much for ordering :)

    [CRONTIER] Drinking bucket charging pure water electric pump automatic water dispenser
    [CRONTIER] Drinking bucket charging pure water electric pump automatic water dispenser
    Item Q&A
    • Question : Inquiry for the item from xia****May 30, 2019

      This able to suit normal coca cola bottle size?

      Answer : [Re] Inquiry for the item from xia****

      Hello Customer.

      It depends on the size of bottle.
      small one one will be able to suit it.

      Thank you.

    [CRONTIER] Xiaomi 2.6L multi-function rice cooker home smart mini small rice cooker
    [CRONTIER] Xiaomi 2.6L multi-function rice cooker home smart mini small rice cooker
    Item Q&A
    • Question : Inquiry for the item from toh****May 25, 2019

      Hi this item got warranty?

      Answer : [Re] Inquiry for the item from toh****

      Hi, customer.

      This product is a purchase agent.
      If there is no problem or malfunction within a week of receipt of the item, the buyer must pay for the overseas delivery and repair it.
      Or you'll have to find a repair shop and repair it yourself.

      Thank you for inquiring.

    ZHIYUN SMOOTH 3★3-Axis Handheld Gimbal Stabilizer☆IPhone X 8Plus Note8☆Action Camera
    ZHIYUN SMOOTH 3★3-Axis Handheld Gimbal Stabilizer☆IPhone X 8Plus Note8☆Action Camera
    Item Q&A
    • Question : Inquiry for the item from joh****May 23, 2019

    • Question : Inquiry related delivery from 239****Nov 21, 2018

      Hi I ordered this on Nov 18. Can you ship out soon? I need it by Nov 26. Thank you.

      Nov 18, 2018 (Cart no. 123118105)

      Answer : [Re] Inquiry related delivery from 239****

      Hello, customer.
      Shipment has been delayed due to heavy supplies due to China's Gwanggunjeol and Black Friday.
      I'll ask you to ship as soon as possible.
      Thank you.

      Question : [Re] Inquiry related delivery from 239****

      Pls ship as soon as u can coz I go overseas for 2 months n no one to take delivery after 27 Nov!

      Answer : [Re] Inquiry related delivery from 239****

      I contacted the Singapore warehouse.
      I'll have it shipped as soon as possible.
      Thank you.

      Question : [Re] Inquiry related delivery from 239****

      thank u!

      Answer : [Re] Inquiry related delivery from 239****

      It was shipped today.
      Thank you.

    • Question : Inquiry from awi****Sep 06, 2018

      Hi, do u have shop for me to dropby n purchase direct? Saturday im leaving for holiday so dun tink enough time if to purchase online

      Answer : [Re] Inquiry from awi****

      Hello, customer.
      Purchases can only be made online.
      The goods are currently shipped from the Singapore warehouse.
      It takes about one or three days to ship.
      If I leave on Saturday vacation, will I have to get the product by tomorrow?

      Question : [Re] Inquiry from awi****

      So no other way to get by today or tomorrow?

      Answer : [Re] Inquiry from awi****

      I'm sorry.
      We can ship the same day, but we don't know if we'll arrive tomorrow.
      Please understand this.

    • Question : Inquiry from awi****Sep 06, 2018

      Hi so no other way of getting today or tomorrow?

      Answer : [Re] Inquiry from awi****

      I'm sorry.
      We can ship the same day, but we don't know if we'll arrive tomorrow.
      Please understand this.

    • Question : Compatibility With Samsung Galaxy Note 8Jul 06, 2018

      Hi,

      Can I use a Samsung Galaxy Note 8 with the Smooth 3?

      Answer : [Re] Compatibility With Samsung Galaxy Note 8

      Hello, sir.
      You can use Samsung Galaxy Note 8.
      Thank you for your inquiry.

      Question : [Re] Compatibility With Samsung Galaxy Note 8

      Thank you for your reply. I will place my order shortly.

      Answer : [Re] Compatibility With Samsung Galaxy Note 8

      Thank you for your purchase.

    +View all Notice, FAQ, Q&A >>
    [MAKE $99]SKG A8-Plus Juicer/Blender/Mixer★Ice cream☆Large-Diameter Juicer☆A8Upgrade
    [MAKE $99]SKG A8-Plus Juicer/Blender/Mixer★Ice cream☆Large-Diameter Juicer☆A8Upgrade
    Item Q&A
    • Question : Inquiry for the item from SHA****May 13, 2019

      Hi. I bought the juicer is sep 2018. Only used for 1 time and kept in storage. Now I want to use but it can't function. Is there any service centre?

      Answer : [Re] Inquiry for the item from SHA****

      Hello, customer.

      We can exchange a free refund within ONLY a week after receiving the item.
      It is difficult to exchange and refund free of charge because it is the part that has passed a week.
      If you want AS, I will help you if you pay for overseas shipping.

      Before proceeding with AS, I will need a video and a picture of your current item not working.

      Thank you.

      Question : [Re] Inquiry for the item from SHA****

      Yes please. I already throw away the box. I was trying to use yesterday but I can't turn it on. I change different plug point its still the same.

      Answer : [Re] Inquiry for the item from SHA****

      Hello, Customer.

      You CAN'T have refund the box if you've already thrown it away.
      However, if you want AS, you will have to pay for round-trip OVERSEA shipping (Everything).

      I suggest to visit any SKG service centre in local (SG)

      I'll help you if you need it.

      Thank you.

      Question : [Re] Inquiry for the item from SHA****

      What is As? How much is the shipping?

      Answer : [Re] Inquiry for the item from SHA****

      I can ship to Korea. Is it from Korea?

      Question : [Re] Inquiry for the item from SHA****

      Hello Customer.

      AS mean After Service which is warranty.
      Our office is located at China.

      Answer : [Re] Inquiry for the item from SHA****

      How much for shipping?,
      U mean I can bring to local centre?

      Question : [Re] Inquiry for the item from SHA****

      Hello, Customer.

      As for overseas shipping fees, you have to measure them in Singapore because you are sending them to China from Singapore.

      If there is a local service center nearby, I recommend you visit.

      Thank you

      Answer : [Re] Inquiry for the item from SHA****

      Where is the service centre? Any number I can call?

      Question : [Re] Inquiry for the item from SHA****

      Hello Customer.

      I was meant that IF service sentre is located around you.
      IF not you need to spend all oversea shipping fee and fix the product.

      Thank you.

      Answer : [Re] Inquiry for the item from SHA****

      I don't get what u mean. You kept saying you will help me but you ain't helping me.
      Initially u said will pay for the oversea shipping, now u tell me I have to pay for round shipping myself.
      You tell me to bring to local service centre but you are not providing any information on the centres. Really regretted with the purchase.

      Question : [Re] Inquiry for the item from SHA****

      Hello, Customer.

      I'd like to say that I'm really sorry about what you feel.
      However, what i told you to visit a nearby service center was that you would have to pay for the ALL overseas shipping fee when shipped to China to fix the item, which is not a small amount, so you should visit a service center in Singapore.

      I am NOT a manufacturer of SKG and as a sales agent i cannot give you information on where the service center is located.

      Please understand this point.

      You can decide between visiting a service center in Singapore or paying for overseas shipping to China and any if there are fee for repairs.

      The time for our company to repair and replace free of charge is within a week of purchase, but it's already been a long time, so you'll have to pay for all the repairs.

      Thank you.

    • Question : Inquiry related delivery from zen****Apr 29, 2019

      So it will send by courier to door step? Warranty only 1 month?if faulty how to exchange?

      Answer : [Re] Inquiry related delivery from zen****

      Hello Customer.

      If it has problem and it was found in a weak.
      We will take the product and solve your problem.

      Thank you

    • Question : Inquiry for the item from zen****Apr 29, 2019

      Is it look.exactly like,yr front page that should be A8'plus right?

      Answer : [Re] Inquiry for the item from zen****

      Hello Customer
      We are not handling A8 anymore.
      It is definitely A8 plus.
      Thank you.

    • Question : Inquiry for the item from zen****Apr 29, 2019

      May I know now what is,the price? And if I buy the,product our send is A8 or A8'plus...?

      Answer : [Re] Inquiry for the item from zen****

      Hello Customer
      We are not handling A8 anymore.
      It is definitely A8 plus.
      Thank you.

    • Question : Inquiry for the item from Kar****Apr 22, 2019

      Hi seller
      Now the juicer/ blender is $159. How to make $99?

      Answer : [Re] Inquiry for the item from Kar****

      Hi, customer.
      If you apply coupons that you can receive within the product, you can purchase them at a lower price.

      Thank you.

    +View all Notice, FAQ, Q&A >>
    [CRONTIER]Mini Portable Charger Magnetic Power Bank 1000mah finger power bank
    [CRONTIER]Mini Portable Charger Magnetic Power Bank 1000mah finger power bank
    Item Q&A
    • Question : Inquiry for the item from Rai****Apr 25, 2019

      Hi! Does this come with the charging base and 4 finger packs and the apple connector?

      Answer : [Re] Inquiry for the item from Rai****

      Hello Customer.

      It is not apple gender.
      Also the charger will be sent with the product.

      Thank you.

    [CRONTIER]Smartmi Pure Evaporative Humidifier Household Silent No White Powder No White Fog
    [CRONTIER]Smartmi Pure Evaporative Humidifier Household Silent No White Powder No White Fog
    Item Q&A
    • Question : Inquiry for the item from 260****Apr 24, 2019

      The output is said 240 ml per h, do you have products that have larger output?

      Do the product have the capability to control the moisture output?
      How much is each setting?

      Answer : [Re] Inquiry for the item from 260****

      i, customer.

      Our product has only the specs listed in the product.

      Thank you.

    2018 ZHIYUN Smooth 4 Gimbal★New☆3-Axis Handheld Gimbal Stabilizer☆With Focus/Zoon Whe
    2018 ZHIYUN Smooth 4 Gimbal★New☆3-Axis Handheld Gimbal Stabilizer☆With Focus/Zoon Whe
    Item Q&A
    • Question : Inquiry for the item from st_****Apr 24, 2019

    • Question : Inquiry for the item from koi****Apr 17, 2019

      Does it work well with Samsung note 9

      Answer : [Re] Inquiry for the item from koi****

      Hello Customer

      Yes. It works with Samsung Note 9

      Thank You

    • Question : Inquiry for the item from koi****Apr 17, 2019

      Does it work well with Samsung note 9

      Answer : [Re] Inquiry for the item from koi****

      Hello Customer

      Yes. It works with Samsung Note 9

      Thank You

    • Question : Inquiry for the item from saj****Apr 10, 2019

      Add per the official website, it looks like mate 20 Pro is not a comfortable device. Will it work with Huawei mate 20 Pro?

      Answer : [Re] Inquiry for the item from saj****

      Hello Customer.
      Yes. It works with Huawei Mate
      Thank You

      Question : [Re] Inquiry for the item from saj****

      I specifically want to know if it works for Mate 20 pro. Many online reviews mention it does not work with. Because of the weight of the mate 20 pro. It support mate 10 and 9.

      Answer : [Re] Inquiry for the item from saj****

      Hello Customer

      We're not a manufacturer, so we can't give you the exact information.
      Also, this is not a good reason for a refund, so please find the correct information and decide on your purchase.
      If you want, I'll ask our supplier and answer you.

      Thank You.

      Question : [Re] Inquiry for the item from saj****

      Sure. That will be great. If you can check with your supplier and get back
      Thank you

      Answer : [Re] Inquiry for the item from saj****

      Hello Customer.

      I will reply you back when i got enuff information for you.

      Thank you.

      Question : [Re] Inquiry for the item from saj****

      Ok thank you

      Answer : [Re] Inquiry for the item from saj****

      1. Some Android products may have limitations in their functionality.
      These parts will be updated later.

      2. Same on 4K video recording function. IOS confirms that it's normal now.
      However, in the case of Android, it is difficult to verify all of the features due to various versions.
      This part also updates some features.

    • Question : Inquiry for the item from ang****Apr 14, 2019

      Hi can it be used with Samsung Note 8 and Huawei P30?

      Answer : [Re] Inquiry for the item from ang****

      Yes It works with those phone. Thank You

      Question : [Re] Inquiry for the item from ang****

      Hi is smooth 4 support 4k video recording for android phone Cox I saw a lot of comments saying that smooth 4 does not support 4k video recording for android phone

      Answer : [Re] Inquiry for the item from ang****

      Hello Customer.

      I will reply you back when i got enuff information for you.

      Thank you.

    +View all Notice, FAQ, Q&A >>
    [CRONTIER]Koowheel 2018 250w 48V off road 3 wheel folding electric scooter
    [CRONTIER]Koowheel 2018 250w 48V off road 3 wheel folding electric scooter
    Item Q&A
    • Question : Inquiry for the item from ezn****Apr 20, 2019

      Hi is this ul2272 certified? Need to register with LTA?

      Answer : [Re] Inquiry for the item from ezn****

      Hello Customer

      We don't have any certification from Singapore authorities in Singapore.
      But it is being sold in accordance with national standard safety.

      Thank you

    [CRONTIER] Microhoo Mini air conditioning air cooler micro air conditioning fan cooling machine
    [CRONTIER] Microhoo Mini air conditioning air cooler micro air conditioning fan cooling machine
    Item Q&A
    • Question : Inquiry for the item from jol****Apr 18, 2019

      Hi seller, does the mini air conditioning comes with USB cable?
      And how to clean the cooler?

      Answer : [Re] Inquiry for the item from jol****

      Hello Customer.

      Yes. It comes with USB cable.
      and for Cleaning, you must open the machine and clean the fillter.

      Thank You.

    [CRONTIER]2018 Trending Product Mini Keychain Retractable USB Charging Cable 3 in 1 For iPhone
    [CRONTIER]2018 Trending Product Mini Keychain Retractable USB Charging Cable 3 in 1 For iPhone
    Item Q&A