Q&A board

Q & A Lists
Item Question & Answer
Building block tape Strip sticker 100cm Bendable Flexible soft tape Plate for Small Brick Compatible
Building block tape Strip sticker 100cm Bendable Flexible soft tape Plate for Small Brick Compatible
Item Q&A
  • Question : Inquiry for the item from lac****May 23, 2019

    how to select colour?

    Answer : [Re] Inquiry for the item from lac****

    Heelo,

    Thank you for your inquiry. We have edited our product page and you can now choose the color you want.

    Dealsbytes Team

Tcare 3Pcs/Lot Anti Dust Face Mouth Cover PM2.5 Mask Respirator - Dustproof Anti-bacterial Washable
Tcare 3Pcs/Lot Anti Dust Face Mouth Cover PM2.5 Mask Respirator - Dustproof Anti-bacterial Washable
Item Q&A
  • Question : Inquiry from 261****May 21, 2019

2018 Handmade Hair Shampoo Soap Cold Processed Cinnamon Shampoo Bar 100% Pure Hair Shampoos Hair Car
2018 Handmade Hair Shampoo Soap Cold Processed Cinnamon Shampoo Bar 100% Pure Hair Shampoos Hair Car
Item Q&A
  • Question : Inquiry for the item from sol****May 19, 2019

    Hi, manufactured in where?

    Answer : [Re] Inquiry for the item from sol****

    Hello,

    Thank you for your inquiry. All our items are made and manufactured from China.

    Let us know if you have further question.

    Dealsbytes team

  • Question : Inquiry for the item from 241****Jan 03, 2019

    Hi, is this product packaged in plastic?

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    Most of our products are packed with their corresponding boxes or individual packaging.

    We will ask our warehouse team for further confirmation whether this product comes in a customized packaging or plastic wrapped.

    Appreciate your patience until we receive a relpy from our warehouse.

    Thank you.

    Dealsbytes Customer Service

Mesh Grocery Bag Drawstring Wall Hanging Bag Kitchen Ginger Garlic Storage Bag Reusable Disposable B
Mesh Grocery Bag Drawstring Wall Hanging Bag Kitchen Ginger Garlic Storage Bag Reusable Disposable B
Item Q&A
New Perfect Smile Veneers In Stock Correction Teeth False Denture Bad Teeth Veneers Teeth Whitening
New Perfect Smile Veneers In Stock Correction Teeth False Denture Bad Teeth Veneers Teeth Whitening
Item Q&A
  • Question : Inquiry for the item from Hib****May 12, 2019

    Hi. Does this veneers comes in a pair of upper and lower teeth sets?

    Answer : [Re] Inquiry for the item from Hib****

    Hi,

    Thank you for your inquiry. I will forward this concern and let you know once we receive a feedback from our warehouse and production team.

    All the best.
    Dealsbytes Team

  • Question : Inquiry related delivery from der****Apr 09, 2019

    Hi if I make the order tomorrow morning, when can I expect the delivery to be?
    Cos it indicated 2 - business days.

    Thanks

    Answer : [Re] Inquiry related delivery from der****

    Thank you for your inquiry.

    Please be informed that all our items are shipped from our china warehouse. It will take 2-3 days for us to prepare your order, and It will take another 10-15 business days(ex weekends and ph) to reach your location. Our lead time starts from the day where we ship out from our china warehouse and not from your purchase date in Qoo10.

    Please do not order if you are not able to accept our longer lead time.
    We seek your patience and understanding.

    Thank you,
    Dealbytes Team

  • Question : Inquiry for the item from bli****Mar 25, 2019

    Hi I need it very urgently. Do you have a self collection area where I can pick up tomo?

    Answer : [Re] Inquiry for the item from bli****

    Hi,

    We are sorry but we only do transaction online we ship directly from our wahouse from China. Thanks and have a good day.

    Best,
    Dealsbytes Team

  • Question : Inquiry for the item from cho****Feb 26, 2019

    Hi Seller,
    Your product looks interesting. Wonder can this wear on top of the denture? I have 2 missing teeth infront. If so, can wear it to eat or just for beauty & look good only. Thanks.

    Answer : [Re] Inquiry for the item from cho****

    Hi,

    Thank you for your inquiry. We will forward this concern to our warehouse department and update you within 48-72 hours.

    Best,
    Dealsbytes Team

    Question : [Re] Inquiry for the item from cho****

    Thank you, appreciate it.

    Answer : [Re] Inquiry for the item from cho****

    Hello,

    It is always our pleasure. Thank you

Baby Ear Wax Cleaner Flashlight Earpick Earwax Remover Luminous Ear Curette Light Spoon Cleaning Ear
Baby Ear Wax Cleaner Flashlight Earpick Earwax Remover Luminous Ear Curette Light Spoon Cleaning Ear
Item Q&A
  • Question : Inquiry for the item from 239****Apr 24, 2019

    Can i just purchase the cleaning head?

    Answer : [Re] Inquiry for the item from 239****

    Hi,

    Thank you for your inquiry. We apologize but we cannot sold the item separately.

    Best,
    Dealsbytes Team

  • Question : Inquiry for the item from kid****Oct 19, 2018

  • Question : Inquiry for the item from kid****Oct 19, 2018

    May I know when my cart number: 122168221 will arrive?

    Answer : [Re] Inquiry for the item from kid****

    Hi Customer,

    This was already responded to in your earlier inquiry. We thank you for your patience and understanding.

    If there is anything else that we can help you with, please let us know.

    All the best,
    Dealsbytes Team

Colorful Rainbow Kite Long Tail Nylon Outdoor Kites Flying Toys For Children Kids Stunt Kite Surf Wi
Colorful Rainbow Kite Long Tail Nylon Outdoor Kites Flying Toys For Children Kids Stunt Kite Surf Wi
Item Q&A
  • Question : Inquiry for the item from 235****Apr 10, 2019

    Do you have stock for this? Does it include the string? Thanks.

    Answer : [Re] Inquiry for the item from 235****

    Hi,

    We are sorry but all our items now is pending due to some problem with the logistics. Will update once everythng is settle.

    Thanks,
    Dealsbytes Team

Cotton Kitchen Apron Kids Women Apron Funny Creative Printed Sexy Aprons Kitchen With Pocket Hand To
Cotton Kitchen Apron Kids Women Apron Funny Creative Printed Sexy Aprons Kitchen With Pocket Hand To
Item Q&A
Warm Pet Blanket Dog Cat Sleep Mat Soft Coral Velvet Dog Bone Paw Print Pet Bed Mats Puppy Cushion f
Warm Pet Blanket Dog Cat Sleep Mat Soft Coral Velvet Dog Bone Paw Print Pet Bed Mats Puppy Cushion f
Item Q&A
  • Question : Inquiry for the item from bja****Apr 08, 2019

    Hi, is this item available ? If yes, how long is delivery?

    Answer : [Re] Inquiry for the item from bja****

    Thank you for your inquiry.

    Yes, all variants are available in stock.
    Please be informed that all our items are shipped from our china warehouse. It will take 2-3 days for us to prepare your order, and It will take another 10-15 business days(ex weekends and ph) to reach your location. Our lead time starts from the day where we ship out from our china warehouse and not from your purchase date in Qoo10.

    Please do not order if you are not able to accept our longer lead time.
    We seek your patience and understanding.

    Thank you,
    Dealsbytes team

25m Micro Drip Irrigation System Plant Automatic Spray Greenhouse Watering Kits Garden Hose Adjustab
25m Micro Drip Irrigation System Plant Automatic Spray Greenhouse Watering Kits Garden Hose Adjustab
Item Q&A
  • Question : Inquiry related delivery from ani****Apr 06, 2019

    Hi, if order today, when is the soonest I can receive? Thanks

    Answer : [Re] Inquiry related delivery from ani****

    Hi Customer,

    Please note that after you place your order, it will normally take 2-3 business days for us to process and ship your order and another 10-20 business days(ex weekends and ph) to reach your location. Please take note that the lead time starts from the day where we ship out your order and not from your purchase date in Qoo10.

    You will be notified of your tracking number once it becomes available.

    If you think this lead time do or will not meet your timeline, you may opt to cancel your order in Qoo10 unless it's already been processed.

    We seek your patience and understanding on this matter.
    If you have further concerns, please feel free to get back to us.

    All the best.

  • Question : Inquiry for the item from st3****Mar 19, 2019

    My automatic watering device doesn’t work. When I set it and press on, there is a click sound but the water does not flow. When I blow through it nothing passes. What is going on?

    Answer : [Re] Inquiry for the item from st3****

    Hi,

    Thank you for reaching out. We are very sorry that you have received a defective item from what you have purchased. We'll do our best to sort this out for you.

    Can you please send us a photo of the item that you received along with its packaging? This allows us to confirm that you have received a different item.

    We look forward to resolving this for you.

    All the best,

    Dealsbytes Team

  • Question : Inquiry for the item from vin****Mar 13, 2019

    What is the difference between choice 1 & 2?

    Answer : [Re] Inquiry for the item from vin****

    Hi,

    Thank you for your inquiry.

    Choice 1 has a digital timer while Choice 2 has a manual timer. For more of our product info, you may check our product listing link here:

    https://www.qoo10.sg/item/25M-MICRO-DRIP-IRRIGATION-SYSTEM-PLANT-AUTOMATIC-SPRAY-GREENHOUSE/639702178

    If you have further questions or concerns, please do let us know.

    Thanks and have a good day.

    Best,
    Dealsbytes Team

Polishing Wheel Car Polish Buffing Shank Polishing Sponge Cone Metal Foam Pad Car Maintenance Tools
Polishing Wheel Car Polish Buffing Shank Polishing Sponge Cone Metal Foam Pad Car Maintenance Tools
Item Q&A
  • Question : Inquiry for the item from tom****Apr 02, 2019

    HI Seller,

    what is the size for the connector to the hand drill?
    0.8mm (M8)
    10mm (M10)
    14mm (M14)

    Thank you.

    Answer : [Re] Inquiry for the item from tom****

    Hi,

    Thank you for your inquiry. I will forward this concern and let you know once we receive a feedback from our warehouse and production team.

    All the best.
    Dealsbytes Team

Car Sponge Polishing Disc Waxing Buffing Pads Set Tool Paint Care Car Wash Maintenance Accessories
Car Sponge Polishing Disc Waxing Buffing Pads Set Tool Paint Care Car Wash Maintenance Accessories
Item Q&A
A100 Car HUD Head Up Display OBD2 II EUOBD Overspeed Warning System Projector Windshield
A100 Car HUD Head Up Display OBD2 II EUOBD Overspeed Warning System Projector Windshield
Item Q&A
  • Question : Inquiry for the item from aar****Mar 30, 2019

    Hi is this workable on 2018 Toyota Noah Hybrid?

    Answer : [Re] Inquiry for the item from aar****

    Hi,

    Thank you for your inquiry. I will forward this concern and let you know once we receive a feedback from our warehouse and production team.

    All the best.
    Dealsbytes Team

18pcs/pack MYMI Wonder Slim Patch for Leg and Arm Slimming Products Weight Loss Burn Fat Paster
18pcs/pack MYMI Wonder Slim Patch for Leg and Arm Slimming Products Weight Loss Burn Fat Paster
Item Q&A
Skiing Pants Men Women Ski Pants Warm Windproof Waterproof Snow Snowboarding Pants Outdoor Winter
Skiing Pants Men Women Ski Pants Warm Windproof Waterproof Snow Snowboarding Pants Outdoor Winter
Item Q&A
  • Question : Inquiry related delivery from sam****Mar 27, 2019

    Hi, I'm interested in the black colour L size. May I know how fast can the item be deliver? Or is there a self pickup option? Please advice.

    Answer : [Re] Inquiry related delivery from sam****

    Hello,

    Thank you for reaching out.
    Please note that after you place your order, it will normally take 2-3 business days for us to process and ship your order from our china warehouse. It will take another 10-20 business days(ex weekends and ph) to reach your location.
    Please take note that the lead time starts from the day where we ship out from our china warehouse and not from your purchase date in Qoo10.

    We seek your patience and understanding on this matter. In any case that you find this delivery lead time not acceptable, you may opt not to order.

    Thanks and all the best.

Wooden Maracas Baby Child Musical Instrument Rattle Shaker Party Children Gift Toy
Wooden Maracas Baby Child Musical Instrument Rattle Shaker Party Children Gift Toy
Item Q&A
HIGH QUALITY 2pcs Transparent Night Guard Gum Shield Mouth Trays For Bruxism Teeth Grinding Dental T
HIGH QUALITY 2pcs Transparent Night Guard Gum Shield Mouth Trays For Bruxism Teeth Grinding Dental T
Item Q&A
  • Question : Inquiry related delivery from y08****Mar 23, 2019

    Hi I ordered this item on Sunday, it's supposed to arrive in 2-3 business days but it still hasn't arrived yet. May I know why?

    Answer : [Re] Inquiry related delivery from y08****

    Hi Customer,

    Please note that after you place your order, it will normally take 2-3 business days for us to process and ship your order and another 10-20 business days(ex weekends and ph) to reach your location. Please take note that the lead time starts from the day where we ship out your order and not from your purchase date in Qoo10.

    You will be notified of your tracking number once it becomes available.

    If you think this lead time do or will not meet your timeline, you may opt to cancel your order in Qoo10 unless it's already been processed.

    We seek your patience and understanding on this matter.
    If you have further concerns, please feel free to get back to us.

    All the best.
    Dealsbytes Team

    Question : [Re] Inquiry related delivery from y08****

    Wow. This is extremely dishonest. If under 'delivery date' it says 2-3 business days, it means it is supposed to reach in 2-3 business days. I do not believe for a second that you guys misunderstood what 'delivery date' meant.

    Answer : [Re] Inquiry related delivery from y08****

    Please cancel my order and issue a full refund. I ordered this item because I need it urgently and I was duped.

    Question : [Re] Inquiry related delivery from y08****

    Hello,

    We understand that the lead time for delivery is quite long. We apologize for this. We are doing our best to ship out your item the soonest possible time. However, there may be unforeseen circumstances with the carrier that is beyond our control which accounts for the delay. We humbly seek your patience for the inconvenience.

    Rest assured that we will constantly track your item and make sure you receive it. In the unlikely event that your package failed to be delivered, you can always come back to us and we'll provide the best resolution for you.

    We appreciate your patience and understanding of the process.

    If there is anything else we can help you with, please feel free to reach us back anytime.


    Best,
    Dealsbytes Team

    Answer : [Re] Inquiry related delivery from y08****

    I too am well versed in PR speak. You said a whole lot of everything while also saying nothing. I demand a cancellation and refund of my order, since I have not even received it and my tracking number provided from China Post pulled nothing up. How convenient that I can no longer request a cancellation and refund after the aforementioned 2-3 business days it said it would take to arrive. And I see you have now removed the 2-3 business days delivery date from the item page and the fact that it used to say that the item was shipped from a domestic location instead of all the way from China, only after I called you out for deceptive marketing.

    Question : [Re] Inquiry related delivery from y08****

    Hi,

    Thanks for following up on this. We have tracked your package and it shows that it has arrived in SG. You may verify it in this link :

    https://global.cainiao.com/detail.htm?mailNoList=RB718683012SG&spm=a3708.7860688.0.d01

    https://www.singpost.com/track-items?ti_qt=eyJ0cmFja251bWJlciI6IlJCNzE4NjgzMDEyU0cifQ==

    Please wait a few more days for the item to arrive and make sure there is someone at home who will receive the item.

    We seek your patience and understanding on this matter. If you have further questions or concerns, please do let us know.

    Thanks and have a good day.

    Best,
    Dealsbytes Team

Guitar Wall Mount Stand Hook Fits Most Bass Accessories ukulele guitar wall bracket /hook Various si
Guitar Wall Mount Stand Hook Fits Most Bass Accessories ukulele guitar wall bracket /hook Various si
Item Q&A
  • Question : Inquiry for the item from plt****Mar 11, 2019

Baby Car Seat Safety Belt Strap Cover Pad Safety Shoulder Pads Soft Strap Protection Cushion Baby St
Baby Car Seat Safety Belt Strap Cover Pad Safety Shoulder Pads Soft Strap Protection Cushion Baby St
Item Q&A
  • Question : Inquiry for the item from cel****Mar 21, 2019

    Hi may i check if u have 7 sets of the yellow design seat belt cover? I can collect it from ur convenience asap if u have instocks :)

    Answer : [Re] Inquiry for the item from cel****

    Thank you for your inquiry.

    Yes, all variants are available in stock.
    Please be informed that all our items are shipped from our china warehouse. It will take 2-3 days for us to prepare your order, and It will take another 10-15 business days(ex weekends and ph) to reach your location. Our lead time starts from the day where we ship out from our china warehouse and not from your purchase date in Qoo10.

    Please do not order if you are not able to accept our longer lead time.
    We seek your patience and understanding.

    Thank you,
    Dealsbytes Team

50Pcs Glow in the Dark Garden Pebbles Glow Stones Rocks for Walkways Garden Path Patio Lawn Garden Y
50Pcs Glow in the Dark Garden Pebbles Glow Stones Rocks for Walkways Garden Path Patio Lawn Garden Y
Item Q&A
50pcs Glow In The Dark Artificial Luminous Pebbles Stone Aquarium Fish Tank Decoration Accessories
50pcs Glow In The Dark Artificial Luminous Pebbles Stone Aquarium Fish Tank Decoration Accessories
Item Q&A
Felt Organizer Storage Bag Home Closet Organizer Folding Office Desk Wardrobe Organizer Jewelry Cosm
Felt Organizer Storage Bag Home Closet Organizer Folding Office Desk Wardrobe Organizer Jewelry Cosm
Item Q&A
  • Question : Inquiry related delivery from sac****Mar 20, 2019

    i ordered my item more than a week ago but it still has not reached. description states shipping is approx 2-3 days

    Answer : [Re] Inquiry related delivery from sac****

    Hi,

    Thanks for following up on this. We have tracked your package and it shows that it has left for the destination country. You may verify it in this link :

    https://global.cainiao.com/detail.htm?mailNoList=LA029565825CN&spm=a3708.7860688.0.d01

    Please do not worry, most of our customers received their items within the 10-20 business days lead time which starts from when your item was shipped out from the warehouse, and not from your purchase date in Qoo10.
    Rest assured that we will constantly track your item and make sure you receive it.

    Thanks and have a good day.

With Inflatable pool Magnetic Fishing Toy Rod Net Set For Kids Child Model Play Fishing Games Outdoo
With Inflatable pool Magnetic Fishing Toy Rod Net Set For Kids Child Model Play Fishing Games Outdoo
Item Q&A
  • Question : Inquiry related delivery from 237****Mar 18, 2019

    Hi

    Can i check whether you can deliver the item by tomorrow afternoon if i confirm by today before 6.30pm?
    Hope to hear from you soon

    Answer : [Re] Inquiry related delivery from 237****

    Hello,

    Thank you for reaching out. We understand you need the product urgently.

    Please note that after you place your order, it will normally take 2-3 business days for us to process and ship your order from our china warehouse. It will take another 10-20 business days(ex weekends and ph) to reach your location.
    Please take note that the lead time starts from the day where we ship out from our china warehouse and not from your purchase date in Qoo10.

    We seek your patience and understanding on this matter. In any case that you find this delivery lead time not acceptable, you may opt not to order.

    Thanks and all the best.

    Dealsbytes Team

  • Question : Inquiry for the item from bri****Nov 14, 2018

    Hello, how many fishing rods are included in this set?

    Answer : [Re] Inquiry for the item from bri****

    Hi,

    The set includes 2pcs flex fishing rod.
    Fishing rod size: 42cm

    Other items included in the set:
    30pcs different fish
    3pcs duck
    2pcs eggs
    2pcs plastic net
    1pc Inflatable pool

    Hope these information helps.

    Dealsbytes Customer Service

120g Unisex Hair Color Wax Mud Hair Dye Molding Hair Styling Coloring Paste Grandma Grey Green Hair
120g Unisex Hair Color Wax Mud Hair Dye Molding Hair Styling Coloring Paste Grandma Grey Green Hair
Item Q&A
  • Question : Inquiry related delivery from Sin****Mar 17, 2019

    Hi is it possible for me to purchase the product online and do a self collection? I'm in urgent need of it.

    Answer : [Re] Inquiry related delivery from Sin****

    Hello,

    We apologize but as of now we only do business online since we ship directly form our warehouse.

    Dealsbytes Team

Reusable Grocery Produce Bags Cotton Mesh Ecology Market String Net Shopping Tote Bag Kitchen Fruits
Reusable Grocery Produce Bags Cotton Mesh Ecology Market String Net Shopping Tote Bag Kitchen Fruits
Item Q&A
2018 Fashion Baby Diaper Pad New Cheap Baby Stroller Cushion Cotton Stroller Pad Seat Pad For Baby P
2018 Fashion Baby Diaper Pad New Cheap Baby Stroller Cushion Cotton Stroller Pad Seat Pad For Baby P
Item Q&A
  • Question : Inquiry for the item from she****Mar 14, 2019

    Hi all ready stock?
    Mailer by which option?

    Answer : [Re] Inquiry for the item from she****

    Thank you for your inquiry.

    Yes, all variants are available in stock.
    Please be informed that all our items are shipped from our china warehouse. It will take 2-3 days for us to prepare your order, and It will take another 10-15 business days(ex weekends and ph) to reach your location. Our lead time starts from the day where we ship out from our china warehouse and not from your purchase date in Qoo10.

    Please do not order if you are not able to accept our longer lead time.
    We seek your patience and understanding.

    Thank you,
    Dealsbytes Team

  • Question : Inquiry related delivery from Dxl****Dec 29, 2018

    My item has NOT been delivered and nothing came in the mail. But why its stated as delivered?? Been 3 weeks now.

    Answer : [Re] Inquiry related delivery from Dxl****

    Dear Customer,

    This have happened several times to our buyers. Your order status may have been auto-switched as
    delivered' in Qoo10. Please ignore it as your item has arrived in Singapore and will reach you anytime or any day soon.

    Please make sure to have someone receive the package for you in case you are not available.

    Thank you for your patience.

    Dealsbytes Customer Service

DRAWJOY Landscape Framed Painting By Numbers Wall Art DIY Canvas Oil Painting Home Decor For Living
DRAWJOY Landscape Framed Painting By Numbers Wall Art DIY Canvas Oil Painting Home Decor For Living
Item Q&A
  • Question : Inquiry for the item from daw****Mar 14, 2019

    Hi. May i know what is the measurement size of the paintball area? Thks

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    Thank you for your inquiry. I will forward this concern and let you know once we receive a feedback from our warehouse and production team.

    All the best.
    Dealsbytes Team

  • Question : Inquiry for the item from daw****Mar 14, 2019

    Hi. May i know what is the measurement size of the paintball area? Thks

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    Thank you for your inquiry. I will forward this concern and let you know once we receive a feedback from our warehouse and production team.

    All the best.
    Dealsbytes Team