Q&A board

Q & A Lists
Item Question & Answer
★Japan No.1★ ORIHIRO Nano Fish Collagen Powder with Hyaluronic Glucosamine 180g for 30 days! Give stronger Bones Joint! Improves Eczema!! Directly shipped from Japan
★Japan No.1★ ORIHIRO Nano Fish Collagen Powder with Hyaluronic Glucosamine 180g for 30 days! Give stronger Bones Joint! Improves Eczema!! Directly shipped from Japan
Item Q&A
  • Question : deliveryNov 21, 2017

  • Question : Inquiry for the item from Dav****Nov 12, 2017

    Current batch expiry ?

    Answer : [Re] Inquiry for the item from Dav****

    Thank you for inquiry. The expiration date is January 2019 or more. If you have a question, please feel free to question. Many Thanks,

  • Question : 6g measurementAug 24, 2017

    Hi Seller,

    It says we should take 6g only each time. If its a refill pack, how do we know how much is around 6g?

    1 tea spoon full?

    Rgds, Wen

    Answer : [Re] 6g measurement

    Thank you for your inquiry.
    Yes,since regill pack doesnt come eith measuring spoon, customer need to use tablespoon to measure 6g.

    If you have a question,please let us know.
    Thnak you.

  • Question : Inquiry for the item from q.q****Jul 02, 2017

    Hi! Can I consume collagen if I intend to get pregnant?

    Answer : [Re] Inquiry for the item from q.q****

    Thank you for your inquiry.
    There are no problems in particular.

    Thank you.

  • Question : Inquiry for the item from jan****Apr 26, 2017

    Can I check does your collagen approve by Singapore Authourity, any spoon provided, which one is good for joint?. TKS.

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    We are sorry we don't sure about Singapore approval.
    However many Singaporean customer used to purchase this product.
    And for this item ,measuring spoon is not provided.If you have a question,please let us know.Thnak you.

    Question : [Re] Inquiry for the item from jan****

    Which one is good for joint?

    Answer : [Re] Inquiry for the item from jan****

    Thank you for your inquiry.
    Compared to both items,regular pack is good for joint.
    Regular packcontains grucosamin which is good for joint pain.

    If you have a question,please let us know.Thnak you

+View all Notice, FAQ, Q&A >>
★Never Before Price★NEW SHISEIDO TSUBAKI Premium Repair Mask 180g!!
★Never Before Price★NEW SHISEIDO TSUBAKI Premium Repair Mask 180g!!
Item Q&A
  • Question : Inquiry for the item from its****Nov 21, 2017

  • Question : Order No: 235607720Nov 16, 2017

    Dear seller,

    i yet to receive my parcel, tracking number RY527403687SG from DHL also unable to track.
    Please check the status, hope can get your reply soon.

    Answer : [Re] Order No: 235607720

    Thank you for inquiry. Can you check following site? It has shipped to DHL JP. If you have a question, please feel free to question. Many Thanks,

    RY527403687SG
    https://dhlecommerce.asia/track/?locale=en_

    Question : [Re] Order No: 235607720

    Dear seller, the item yet to reach Singapore.

    Answer : [Re] Order No: 235607720

    Thank you for inquiry. We use DHL to sell at as cheap price as possible. So delivery time takes longer than Qxpress. We are grateful for your understanding. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from gin****Nov 19, 2017

    Hello seller, i got the tracking number RY527405970SG but i unable to track my item, are u able to helo me track it?

    Answer : [Re] Inquiry related delivery from gin****

    Thank you for inquiry. We are sorry to keep you waiting. Can you check following site? It is under delivery. If you have a question, please feel free to question. Many Thanks,

    RY527405970SG
    https://dhlecommerce.asia/track/?locale=en_

  • Question : Inquiry for the item from ins****Oct 10, 2017

    100% authentic?

    Answer : [Re] Inquiry for the item from ins****

    Thank you for inquiry. Yes, of course. We ship all items from Japan directly. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from gua****Oct 07, 2017

    If I make payment on 08/10/17, when will be delivered?

    Answer : [Re] Inquiry related delivery from gua****

    Thank you for inquiry. It takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
$22.90 1st 100 QTY★SALE★ Authentic Dr. Sc holl Medi Qtto Japan No.1 Compression slimming Stocking
$22.90 1st 100 QTY★SALE★ Authentic Dr. Sc holl Medi Qtto Japan No.1 Compression slimming Stocking
Item Q&A
  • Question : Super cool longNov 19, 2017

    Hi, do you carry size M for the super cool long stockings? Thanks.

    Answer : [Re] Super cool long

    Thank you for inquiry. Yes, we can. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Super cool long

    I am interested to get size M for the super cool long stockings, how do I order it? Your option for the super cool long stocking only comes in size L.

    Answer : [Re] Super cool long

    Thank you for reply. Can you check following site? We have added to option. If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=415138275

    Question : [Re] Super cool long

    What is the function of the super cool stockings? Thanks.

    Answer : [Re] Super cool long

    Thank you for reply. This solves the swelling of the foot. And as you feel cold you can relax. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry from wen****Oct 03, 2017

  • Question : SpatsAug 27, 2017

    Hi, may i know the differences between Compression Hosiery - BodyShape and Compression Hosiery - Spats?
    Thanks

    Answer : [Re] Spats

    Thank you for your inquiry.
    BodyShape works for Foot slimming and pelvis correction,
    And " Spats " wokrs for Foot Slimming.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from Ann****Jul 15, 2017

    Is the rest of the measurement correct if I just follow the height? Is M too tight for a 165cm tall person?

    Answer : [Re] Inquiry for the item from Ann****

    Thank you for your inquiry.
    If you follow the height,L size will be suitable than M size.

    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from sim****May 23, 2017

    Will the ice blue long stockings in size L be restocked again soon?

    Answer : [Re] Inquiry for the item from sim****

    Thank you for your inquiry.
    We have New design ver. NEW super cool LONG(L)
    If you have a question,please let us know.Thank you.

    Question : [Re] Inquiry for the item from sim****

    Thank you! This is even better! Can advise if this design is suitable for night wear please? Or must I buy the Light Touch design only?
    Measurements wise, I am 170cm, D: 20, C: 37, B: 50. Is it ok to get size L?

    Answer : [Re] Inquiry for the item from sim****

    Thank you for the reply.
    Even if design is different, its effect is the same.
    Yes,is is suitable for night wear! and L size will be OK to customer.
    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
女人我最大★BUY $40 FREE SHIPPING★Excel powder  pencil eyebrow EX!!
女人我最大★BUY $40 FREE SHIPPING★Excel powder pencil eyebrow EX!!
Item Q&A
  • Question : Inquiry related delivery from Swo****Nov 21, 2017

    May i know how long to reach Singapore?

    Answer : [Re] Inquiry related delivery from Swo****

    Thank you for inquiry. It takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from fel****Jun 18, 2017

    Hi, may I know what number is Ash Grey? Thanks!

    Answer : [Re] Inquiry for the item from fel****

    Thank you for your inquiry.
    The number is PD-13 (Ash grey).

    Apricot Brown PD11
    Natural Brown PD01
    Honey Brown PD08
    Grayish Brown PD05
    Caramel Brown PD02

    If you have a question,please let us know.Thank you.

★Sharp / Automotive Plasmacluster Ion generator IG-GC15-B / cup holder type Car supplies!!
★Sharp / Automotive Plasmacluster Ion generator IG-GC15-B / cup holder type Car supplies!!
Item Q&A
  • Question : Inquiry for the item from lim****Nov 20, 2017

    What is the difference between the HC and GC model?

    Answer : [Re] Inquiry for the item from lim****

    Thank you for inquiry. HC is newer than GC. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from Ala****Oct 26, 2017

    Does the filter needed to be replaced? What filter is it using?

    Answer : [Re] Inquiry for the item from Ala****

    Thank you for inquiry. It doesn't need filter. This is a plasma cluster generator. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from ast****Sep 14, 2017

    Does this plasmacluster remove formaldehyde?

    Answer : [Re] Inquiry for the item from ast****

    Thank you for inquiry. This plasmacluster can't remove formaldehyde. The best countermeasure is to ventilate. If you have a question, please feel free to question. Many Thanks,

  • Question : exchange "Iron Generator"Aug 09, 2017

    May I know is you have instructions in English? Can't quite figure out the instructions in Japanese : (

    Answer : [Re] exchange "Iron Generator"

    We are sorry but we don't have English instraction.

    We think Customer can find english instruction at online.
    Since following is english instruction links for another model,
    it will be helpgul. Thank you.
    https://www.google.co.kr/search?q=sharp+plasmacluster+english+instruction&spell=1&sa=X&ved=0ahUKEwiP0ZSJvMvVAhVGkJQKHbBtDH8QvwUIIigA&biw=1242&bih=602

  • Question : Inquiry for the item from thc****Aug 07, 2017

    may I know what the red light means?

    Answer : [Re] Inquiry for the item from thc****

    this is the correct photo

    Question : [Re] Inquiry for the item from thc****

    Thank you for your inquiry.
    Red light says "unit exchange"
    If you have a question,please let us know.Thank you.

    Answer : [Re] Inquiry for the item from thc****

    what does unit exchange means? is it a part tgat I have to buy to replace or means this item lifespan over?

    Question : [Re] Inquiry for the item from thc****

    Thank you for the reply.
    IF the red light is blinking,customer need to exchange "Iron Generator"

    We also have the Iron Generator for IG-EC-15.
    Please check the link.
    http://list.qoo10.sg/g/546828685

    Thank you.

+View all Notice, FAQ, Q&A >>
NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Conditioner 1000mL!
NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Conditioner 1000mL!
Item Q&A
  • Question : Combined Order - Shiseido & MucotaNov 20, 2017

    Hi! Can I use Adenovital Shampoo with Mucota Aire 3 Conditioner? I have checked that my total order for Shiseido and Mucota is about $130+ but still need to pay for shipping $2.90. Does the free shipping of over $90 purchase apply to combined order for Shiseido and Mucota products? Thanks

    Answer : [Re] Combined Order - Shiseido & Mucota

    Thank you for inquiry. We think you can use them together. Can you tell us your order number? We will check. If your order is $90 or more. we can refund $3. If you have a question, please feel free to question. Many Thanks,

  • Question : Parcel trackingNov 20, 2017

    To whom it may concern,

    I have yet to receive my item and was not able to track the parcel.
    Could you please help to check.

    Answer : [Re] Parcel tracking

    Thank you for inquiry. We are sorry for the inconvenience. We will check your order status. Please wait a while. If you have a question, please feel free to question. Many Thanks.

  • Question : Shiseido aqua intensive treatmentNov 19, 2017

    What is the difference between Shiseido aqua intensive treatment 1 & 2. How should I choose

    Answer : [Re] Shiseido aqua intensive treatment

    Thank you for inquiry. 1 is smooth. 2 is moisture. Please choose according to the condition of your hair. If you have a question, please feel free to question. Many Thanks,

  • Question : Shiseido or MucotaNov 13, 2017

    Hi,
    I have permed hair since March.
    Towards the end of the day, i have oily scalp and my hair end is dry.
    What shampoo and hair treatment should i buy?

    Answer : [Re] Shiseido or Mucota

    Thank you for inquiry. If you have oily scalp, the recommendation is Fuente Forte. That series will improve your scalp. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Shiseido or Mucota

    how about treatment for dry permed hair? should i get mucota or shiseido?

    Answer : [Re] Shiseido or Mucota

    Thank you for reply. Shiseido AQUA INTENSIVE is recommended for dry hair. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from jam****Nov 11, 2017

+View all Notice, FAQ, Q&A >>
★BIG Bottle 105mL★ NISSUI Natural Orange Roughy Moisturizing Oil Multi-function! 日本水產 海之姬天然橙魚油
★BIG Bottle 105mL★ NISSUI Natural Orange Roughy Moisturizing Oil Multi-function! 日本水產 海之姬天然橙魚油
Item Q&A
  • Question : shipppingNov 20, 2017

    The big bottle Nissui Orange Roughy Oil is 89.90, and the free shipping is $90,different by 10 cent, can you waive the shipping charged $3.00 ?

    Answer : [Re] shippping

    Thank you for inquiry. We are sorry, we can't do that. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from kia****Sep 15, 2017

    May i know can it apply on eye area? Use it before or after moisturizer?

    Answer : [Re] Inquiry for the item from kia****

    Thank you for inquiry. The manufacturer says it can be used anywhere. It is recommended to use it after lotion. If you have a question, please feel free to question. Many Thanks,

    Thank you for inquiry. The manufacturer says it can be used anywhere. It is recommended to use it after lotion. If you have a question, please feel free to question. Many Thanks,
    (Sep 16, 2017 12:08)

  • Question : Inquiry for the item from kia****Sep 15, 2017

  • Question : Why No Free Shipping for Order above $200?Aug 31, 2017

    Dear seller

    I want to order this NISSUI Orange Roughy Oil and also other Fancl and ISDG items, which total more than S$200. But when I want to checkout, I am still charge $3 shipping because the NISSUI Orange Oil is different shipping group (free shipping above $90) and the Fancl and ISDG items is another shipping group (free shipping above $40).

    Can you please change the shipping condition to the same group so that I do not have to pay $3 shipping as I am ordering more than $200.

    Please reply by today 31 Aug as the Qoo10 discount coupon expires 31 Aug. Thank you.

    Answer : [Re] Why No Free Shipping for Order above $200?

    Hi seller,

    This is the screen I see when I want to place my order. The Nissui Orange Roughy Oil is from different shipping group. So I am charged $3.00 shipping even though I ordered more than $200 for 5 items.

    Is it possible to refund me $3.00 by Q-money?

    Thank you.

    Question : [Re] Why No Free Shipping for Order above $200?

    Sorry I think this picture is clearer.

    Answer : [Re] Why No Free Shipping for Order above $200?

    Hi seller, I have placed my orders for 5 items (Cart No. 112965398, Order No. 227502502 - 227502506), total amount: $205.50 + $3 shipping. Please refund me the $3 shipping (via Q-money) as my order is above $200. Thank you.

    Question : [Re] Why No Free Shipping for Order above $200?

    Thank you for your inquiry.
    We are sorry for late response.
    Ok,when we send out your orders we will refund shipping cost $3 as your order is over $200.
    If you have a question,please let us know.
    Thank you.

    Answer : [Re] Why No Free Shipping for Order above $200?

    Thank you for the fast response.

    When you said you will refund the shipping cost $3 when you send out the orders, means you will include S$3 cash inside the package? Or you will refund me via Q-money?

    Thank you :)

    Question : [Re] Why No Free Shipping for Order above $200?

    Thank you for your reply.
    We will refund shipping fee by Q-money.
    We said we refund when we send out,because we need to check that your item sent out successfully.

    If you have a question,please let us know.
    Thank you.

    Answer : [Re] Why No Free Shipping for Order above $200?

    Hi seller, the items have been sent out on 1 Sep. But after 1 week (8 Sep), the shipment is still not trackeable. Is there any problem with the shipment? I'm also waiting for the $3 shipping refund via Q-money which will be refunded to me after the items are sent out successfully.

    Thank you.

    Question : [Re] Why No Free Shipping for Order above $200?

    Good morning seller, the items already already on delivery from Japan to Singapore as of 11 Sep. Please refund the $3.00 shipping via Q-money. Thank you.

    Answer : [Re] Why No Free Shipping for Order above $200?

    Thank you for inquiry. We have refund $3. It will be reflected soon. If you have a question, please feel free to question. Many Thanks,

  • Question : Can you please carry the small bottle as well?Sep 08, 2017

Limited 200 pieces★BUY $40 FREE SHIPPING★Adllura Aire MUCOTA  Homecare Shampoo Conditioner!!
Limited 200 pieces★BUY $40 FREE SHIPPING★Adllura Aire MUCOTA Homecare Shampoo Conditioner!!
Item Q&A
  • Question : Inquiry for the item from sge****Nov 19, 2017

    Hi Seller,

    May I know the expiry date for Allure Vial 10?

    Answer : [Re] Inquiry for the item from sge****

    Thank you for inquiry. The expiration date is December 2019. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from chw****Nov 17, 2017

    I bought 02, 06 & 10.
    1) on days which i use 10 after toweling dry my hair, do i still use 06 after shampooing with 02?

    2) which shampoo is suitable for guy with sensitive scalp & dandruff?

    Thanks.

    Answer : [Re] Inquiry for the item from chw****

    Thank you for inquiry. Can you check following? If you have a question, please feel free to question. Many Thanks,

    1) I think that would be better.

    2) Do you want to use MUCOTA shampoo? The recommendation is Fuente Forte Shampoo. Can you check following site?

    https://www.qoo10.sg/item/SHISEIDO-NEW-BUY-90-FREE-SHIPPING-AWARD-WINNING-SHISEIDO-PROFESSIONAL/428228587

  • Question : Inquiry for the item from gra****Nov 15, 2017

  • Question : Inquiry related delivery from pau****Nov 13, 2017

  • Question : Inquiry for the item from cch****Nov 12, 2017

    Can I please check the description for 06 and 10 veil. I want to do a treatment for straight hair. So which one should I buy?

    Answer : [Re] Inquiry for the item from cch****

    Thank you for inquiry. We recommend using both. 06 is daily care. 10 is weekly Care.
    06
    Balances the three structures that make up hair.
    Adllura Aire 06 contains water, oil, and protein to provide a restorative balance to hair. From the inside out, hair gets nourished with what it needs to be fortified from cuticle to tip. Abundantly-moisturizing honey along with nanoized cell membrane complex provide fortification strength, and PPT, which contains keratin, collagen, and silk -- three types of protein -- care for the inside and outside of your hair. Best for hair that's been damaged by irons, dyes, and perms.Suppresses volume and makes hair full of lush moisture.

    10
    Adllura Aire 10 is a leave-in treatment with powerful cell membrane complex at its base to make hair feel as soft as a breeze wafting through it. Combined with 18MEA to block the causes of damage from ultraviolet rays, dryers, and irons. It gives straight hair the ideal feel it needs.

+View all Notice, FAQ, Q&A >>
FREE SHIPPING★LATEST SONY WH-1000XM2 Wireless Headphone / Earphone / Noise-Cancelling /
FREE SHIPPING★LATEST SONY WH-1000XM2 Wireless Headphone / Earphone / Noise-Cancelling /
Item Q&A
  • Question : Inquiry for the item from kev****Nov 19, 2017

    Is there international warranty?

    Answer : [Re] Inquiry for the item from kev****

    Thank you for inquiry. It come with Japanese warranty for one year. In case of trouble please consult us. We will contact the manufacturer on behalf of you. If you have a question, please feel free to question. Many Thanks,

Mix and Match ★Bundle of 2★ BOTANIST BOTANICAL SHAMPOO/ TREATMENT/ Body Soap/ Body Milk
Mix and Match ★Bundle of 2★ BOTANIST BOTANICAL SHAMPOO/ TREATMENT/ Body Soap/ Body Milk
Item Q&A
  • Question : Botanist RefreshNov 19, 2017

    Hi Seller, do you carry the Botanist Refresh range? Thanks!

    Answer : [Re] Botanist Refresh

    Thank you for inquiry. Yes, we can sell them. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from Chu****Jul 10, 2017

    Hi seller, the shampoo only for oily scalp ? Normal scalp can use?

    Answer : [Re] Inquiry for the item from Chu****

    Thank you for your inquiry.
    Yes, it can be used regardless of hair type.

    If you have a question,please let us know.Thank you.

  • Question : Oily scalpJun 14, 2017

    Which product is best suit oily scalp?

    Answer : [Re] Oily scalp

    Thank you for your inquiry.
    Smooth shampoo and treatment will be suitable for oily scalp and hair.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry for the item from jes****May 25, 2017

    hi. which would you recommend for dandruff user?

    Answer : [Re] Inquiry for the item from jes****

    Thank you for your inquiry.
    We are sorry but,this series doesn't state any effect of dandruff improvement.
    If you have a any question,please let us know.Thank you.

    Question : [Re] Inquiry for the item from jes****

    thanks

    Answer : [Re] Inquiry for the item from jes****

    You are welcome.

  • Question : Inquiry related delivery from boo****May 23, 2017

    Hi, do you ship to Singapore?

    Answer : [Re] Inquiry related delivery from boo****

    Thank you for your inquiry.
    Yes,we ship to Singapore,too.
    If you have a question,please let us know.Thank you.

★BUY90 FREE SHIPPING★Atorrege skin care/mask/skin treatment200ml/face moist 80ml
★BUY90 FREE SHIPPING★Atorrege skin care/mask/skin treatment200ml/face moist 80ml
Item Q&A
  • Question : Inquiry for the item from lee****Nov 19, 2017

  • Question : Inquiry for the item from sip****Sep 16, 2017

    Hi!

    Do you sell Atorrege Eye Cream and Atorrege Acne Spot Gel? :)

    Thank you!

    Answer : [Re] Inquiry for the item from sip****

    Thank for inquiry. Acne spot Gel is following? And we don't sell Eye cream yet. But we can sell it. Price is $41.9. If you are ok, we will register it. If you have a question, please feel free to question. Many Thanks,

    http://list.qoo10.sg/item/BUY-40-FREE-SHIPPING-ATORREGE-AD-ACNE-SPOTS-10ML/525934712

    Question : [Re] Inquiry for the item from sip****

    Yes, would like to purchase the eye cream. Thank you!

    Answer : [Re] Inquiry for the item from sip****

    Thank you for inquiry. Can you check following site? We have added eye cream to option. If you have a question, please feel free to question. Many Thanks,

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=547565525

★女人我最大★SHISEIDO EAU DE CARMIN de LUXE Oil Control Pore Tightening Toner 150mL!!
★女人我最大★SHISEIDO EAU DE CARMIN de LUXE Oil Control Pore Tightening Toner 150mL!!
Item Q&A
  • Question : Please assistNov 17, 2017

★BUY $90 FREE SHIPPING★Kanebo RAPHAIE Skin Care Series! Moist up milk/facial freshener
★BUY $90 FREE SHIPPING★Kanebo RAPHAIE Skin Care Series! Moist up milk/facial freshener
Item Q&A
★BUY $40 FREE SHIPPING★Minon Amino Moist Mask/ Cleansing/ Lotion/ Milk/ Cream/ Gel Pack/ UV!
★BUY $40 FREE SHIPPING★Minon Amino Moist Mask/ Cleansing/ Lotion/ Milk/ Cream/ Gel Pack/ UV!
Item Q&A
  • Question : Inquiry for the item from pea****Nov 18, 2017

    Hi seller, for the moist skin mask, after removing the mask and massaging in the essence into the skin, why need to wash away after that? Thanks!

    Answer : [Re] Inquiry for the item from pea****

    Thank you for inquiry. You don't need to wash away. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from rit****Aug 05, 2017

    Hello what's the difference between moist charge milk, moist lotion 1 and 2? All 3 of them are moisturizers

    Answer : [Re] Inquiry for the item from rit****

    Thank you for your inquiry.
    Moist charge milk is MILK.Moist lotion 1and 2 is lotion (essence)
    And Moist lotion 1 is moist type and Moist lotion 2 is high moist type.
    If you have a question,please let us know.Thank you.

  • Question : Inquiry related delivery from ann****Mar 22, 2017

    Hi I have ordered 2 boxes of mask, however shipping status is still in transit after many days. Can you please check and make sure item was sent out? As I will be overseas for 1 month, really need it before I travel. Thanks.

    Answer : [Re] Inquiry related delivery from ann****

    Thank you for your inqyiry.
    We are sorry for keep you waiting.Upon confirming your parcel,shipping has suspend and resume shipping from tomorrow.
    Please wait a while.
    Thank you for your understanding and cooperation.

  • Question : [About Item] Related InquiriesJan 28, 2017

    Hi,

    Can I know the expiry for the current batch of mask?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry,
    There isn't printed the expiry date on the package.In such cases, the estimated expiry is 1 year after opening, or 3 years when left unopened.If you have a question,please let us know.Thank you,

  • Question : Clear wash powderJul 24, 2016

    Hi seller,
    The clear wash powder contains enzymes to break down dead skin cells. With this, does this means exfoliating products is not needed? And is this suitable for daily usage or how many times should i use per week?

    Answer : [Re] Clear wash powder

    Thank you for inquiry. Hmm... it is a difficult question. Perhaps you might not need it. And you can use it 1-2 time a week. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★FREE SHIPPING★LUMIELINA Hairbeauron Curling Iron L-type 34.0mm HBRCL-GL/Straight Iron  HBRST-G
★FREE SHIPPING★LUMIELINA Hairbeauron Curling Iron L-type 34.0mm HBRCL-GL/Straight Iron HBRST-G
Item Q&A
  • Question : Inquiry related delivery from dre****Nov 18, 2017

    Hi may I know how long it will take to arrive?

    Answer : [Re] Inquiry related delivery from dre****

    Thank you for inquiry. It takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from lyd****Oct 17, 2017

  • Question : Inquiry for the item from pin****Aug 12, 2017

    Hi!

    Do you have the S-Type curling iron 26.5mm?

    Thanks.

    Answer : [Re] Inquiry for the item from pin****

    Does it comes with warranty in Singapore?

    Question : [Re] Inquiry for the item from pin****

    Thank you for inquiry. Yes, we can sell S type. Can you check option? You can choose from option. And it come with Japanese warranty for 1 year. So if trouble please consult us. We will negotiate with the manufacturer on your behalf. If you have a question, please feel free to question. Many Thanks,

  • Question : hairbeauron hair straightenerJun 07, 2017

    hi! do you have the hairbeauron hair straightener?

    Answer : [Re] hairbeauron hair straightener

    Thank you for your inquiry.
    We added straight hair iron in option list.
    If you have a question,please let us know.Thank you.

★FREE SHIPPING★TEMPUR Original Pillow ALL size ★ Limited Quantity / Trust Brand TEMPUR Genuine
★FREE SHIPPING★TEMPUR Original Pillow ALL size ★ Limited Quantity / Trust Brand TEMPUR Genuine
Item Q&A
  • Question : Inquiry for the item from mar****Nov 18, 2017

    Hi seller do u haveS size for the pillow?

    Answer : [Re] Inquiry for the item from mar****

    Thank you for inquiry. Yes, we sell S size. You can choose S size from option. If you have a question, please feel free to question. Many Thanks,

  • Question : Pillow FirmnessSep 01, 2017

    Other reviews stated that the pillow is firmer than original. Do you still have the softer version ? Which model is softer ?

    Answer : [Re] Pillow Firmness

    Thank you for your inquiry.
    TEMPUR Symphony Pillow is softer type.
    This used "tempur super soft fabric" for the meterial.
    http://list.qoo10.sg/g/538672807

    If you have a question,please let us know.
    Thank you.

  • Question : Inquiry from Xra****Aug 30, 2017

  • Question : Inquiry for the item from jis****Aug 19, 2017

    Is this the new or old version? Thanks!

    Answer : [Re] Inquiry for the item from jis****

    Thank you for your inquiry.
    Can we know the difference between old type and the ner type for us to clarify whether it is the new ver or not?

    We are sorry for this inconvenience.
    Thank you for your understanding and cooperation.

  • Question : the weight of the pillowAug 14, 2017

    Hi Seller,
    What's the weight of the M size original pillow ?

    Best Regards,
    Raymond

    Answer : [Re] the weight of the pillow

    Thank you for your inquiry.
    According to the manufacture,the weight for M size original neck pillow is 1.3kg-1.5kg.
    If you have a question,please let us know.Thank you.

    Question : [Re] the weight of the pillow

    noted with thanks

    Answer : [Re] the weight of the pillow

    Thank you.

+View all Notice, FAQ, Q&A >>
★BUY $90 FREE SHIPPING★Ettusais Premium Cc Loose powder 11g 2colors!!
★BUY $90 FREE SHIPPING★Ettusais Premium Cc Loose powder 11g 2colors!!
Item Q&A
  • Question : Inquiry for the item from kat****Nov 18, 2017

    Hi, do u have darker color? Cos I used bb loose powder b4 where their beige color is to light for my skin color. Thks

    Answer : [Re] Inquiry for the item from kat****

    Thank you for inquiry. Sorry, this item is 2 colors. If you have a question, please feel free to question. Many Thanks,

★BUY 2 FREE SHPPING★Super Sale★Utena Moisture Essence Cream EX 60g!!
★BUY 2 FREE SHPPING★Super Sale★Utena Moisture Essence Cream EX 60g!!
Item Q&A
  • Question : Inquiry for the item from lee****Oct 04, 2017

COLORS by Jennifer sky My melody tote bag 5color
COLORS by Jennifer sky My melody tote bag 5color
Item Q&A
  • Question : Inquiry for the item from boo****Nov 16, 2017

    Is color Sax still available?

    Answer : [Re] Inquiry for the item from boo****

    Thank you for inquiry. We are sorry, it is discontinued. So we can't sell it. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from boo****

    Hihi,

    But why is still selling here and didnt take down this page?

    Answer : [Re] Inquiry for the item from boo****

    Thank you for reply. We will change soon. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from boo****

    Do you have this model? Refer attached pic please.. thanks!

    Answer : [Re] Inquiry for the item from boo****

    Thank you for reply. We are sorry, we can't sell it. We are sorry that we can't live up your expectation... If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from boo****Nov 16, 2017

    Is color Sax(purple) still available?

    Answer : [Re] Inquiry for the item from boo****

    Thank you for inquiry. We are sorry, it is discontinued. So we can't sell it. If you have a question, please feel free to question. Many Thanks,

LOWEST PRICE★BUY 2 FREE SHIPPING★FANCL HTC collagen DX drink tense up 50ml ×10p!! Can not buy this item in Singapore!!
LOWEST PRICE★BUY 2 FREE SHIPPING★FANCL HTC collagen DX drink tense up 50ml ×10p!! Can not buy this item in Singapore!!
Item Q&A
  • Question : Inquiry for the item from adm****Nov 16, 2017

    May I know the expiry date.

    Answer : [Re] Inquiry for the item from adm****

    Thank you for inquiry. The expiration date is August 2018. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from adm****

    Hi, if I buy from your website, is it the same expiry date?

    Answer : [Re] Inquiry for the item from adm****

    Thank you for reply. Yes, it is the same. If you have a question, please feel free to question. Many Thanks,

  • Question : Why the packaging differentJul 13, 2017

    Hi
    I saw the one at fancl retail store, different colour package. It's yellow and how come yours is red? any differences from the one in retail and yours?
    If yours direct from Japan and these found in fancl retail store not from Japan?

    Answer : [Re] Why the packaging different

    Thank you for your inquiry.
    We are sorry but we are not sure aboout the yellow bottle product..

    Original is in red bottle.
    Please refer to the FANCL japan official site.
    We get fancl products from Fancl japan officail.
    IF you have a quesiton,please let us knwo.Thank you.

    http://www.fancl.co.jp/Items/Detail?category=02&item_code=5851a

  • Question : Inquiry for the item from mad****Jun 05, 2017

    Hi, may I know what's the expiry date for your current batch pls? Thanks.

    Answer : [Re] Inquiry for the item from mad****

    Thank you for your inquiry.
    The expiry date is 2018.January.
    If you have a question,please let us know.Thank you.

  • Question : [Others] Related InquiriesDec 10, 2016

    Hi, when is the expiry date for tense up? Tks!

    Answer : [Re] [Others] Related Inquiries

    Thank you for inquiry. The expiration date is August 2017. If you have a question, please feel free to question. Many Thanks,

  • Question : Expiry dateApr 28, 2016

    Hi! May I know the expiry date of the Fancl collagen drink pls? I would prefer a later expiry date. Thanks.

    Answer : [Re] Expiry date

    Thank you for inquiry. The expiry date is March 2017. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
Limited 50 pieces★BUY $40 FREE SHIPPING★MUCOTA DYNA for Straight Hair!!
Limited 50 pieces★BUY $40 FREE SHIPPING★MUCOTA DYNA for Straight Hair!!
Item Q&A
  • Question : which type is more suitable for frizzy hairNov 16, 2017

    Hi, I have just rebonded my hair, but the result was not so good as my hair still very frizzy.I also have coloured hair few months ago.
    please advise which type will more suitable for my frizzy hair.
    how frequent is the treatment is needed?
    Thanks! :)

    Answer : [Re] which type is more suitable for frizzy hair

    Thank you for inquiry. CAT is recommended. It repairs damage caused by color. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from gin****Oct 28, 2017

    Hi

    Can recommend? I got natural fizzy curly hair and i do color my hair every now and then. I do not know which to pick.

    Answer : [Re] Inquiry for the item from gin****

    Thank you for inquiry. I think CAT is recommended. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from fla****Oct 20, 2017

    Hi I ordered the CAT earlier. I perked my hair recently and it's frizzy. Can I use the CAT to get a moisturizing effect without iron or will it straighten out my curls ragardless?

    Answer : [Re] Inquiry for the item from fla****

    Thank you for inquiry. If you want a better effect, we recommend using an iron. Because MUCOTA DYNA cause the effect of straightening the hair by heat. So if you don't use an iron, the effect will be less. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from nat****Oct 02, 2017

    Hi,
    How Long should I wait before doing this DYNA straightening for the second time? 1 month is ok? Or it will damage the hair if too frequent

    Answer : [Re] Inquiry for the item from nat****

    Thank you for inquiry. We think it is okay if you leave a monthly period. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from nat****Oct 01, 2017

    Hi,
    I have not iron my hair before Step 2 treatment. I have applied Step 2 treatment , washed and dried. Wonder can I do it now?
    If I won't be able to have straight hair effect if I iron my hair now, may I know how long should I wait before applying the DYNA Step 1 again?

    Thanks,
    Natalie

    Answer : [Re] Inquiry for the item from nat****

    Thank you for reply. Can you read following the article? We think that an iron is necessary. If you don't use, it may not be straight. If you have a question, please feel free to question. Many Thanks,

    1) After shampooing, dry your hair with a towel, and apply and leave MUCOTA DYNA First Type for 15 minutes.

    CAT/CCA: Massage the treatment by starting from the roots of the hair.
    CA: Apply on the parts where the hair is already straight.

    Note: the effect is better by putting a Saran Wrap on the applied areas.

    2) Wash off the First Type and dry with a dryer. Straighten the hair out with hair iron.

    3) Apply and leave the Second Type for about 10 minutes, then wash off.

    Note: the straightening effect from the treatment lasts longer if you don’t wash your hair for the next 24 hours.

+View all Notice, FAQ, Q&A >>
★FREE SHIPPING★G-Shock Mens Watch DW-5600-BB-1JF!!
★FREE SHIPPING★G-Shock Mens Watch DW-5600-BB-1JF!!
Item Q&A
  • Question : DW-5600-BB-1JF have stock?Nov 16, 2017

    Hi, is it still available to buy DW-5600-BB-1JF? I just only like this version not anything else. I saw on your website no more but here Qoo10 still possible to buy. Is it true?

    Answer : [Re] DW-5600-BB-1JF have stock?

    Thank you for inquiry. Yes, it is available. Which ver do you want? We will check. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from che****Sep 27, 2017

    Hi , may I know if u are selling DW-5600-BB-1JF or 1EU ??? As I'm looking at 1JF instead .

    Answer : [Re] Inquiry for the item from che****

    Thank you for inquiry. We are selling DW-5600-BB-1JF model. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from tar****Apr 16, 2017

    Hi, is this watch dw5600bb1jf or dw56001eu (like I read in the review)??? 🤔🤔 Because both models are different in terms of the screen display.

    Answer : [Re] Inquiry for the item from tar****

    Thank you for your inquiry.
    This is "DW-5600-BB-1JF" model.
    If you have a question,please let us know.Thank you

★FREE SHIPPING★ phiten RAKUWA NECK X100 Mirror Ball 3 colors! Directly Shipped from Japan!
★FREE SHIPPING★ phiten RAKUWA NECK X100 Mirror Ball 3 colors! Directly Shipped from Japan!
Item Q&A
  • Question : Inquiry for the item from jac****Nov 14, 2017

    Hi do u sell the three way pillow ? Thanks

    Answer : [Re] Inquiry for the item from jac****

    Thank you for inquiry. Can you send some pictures? We will check it. I think we can sell it. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from jac****

    Pls check and let me know
    Star Series X30 Three Fold Pillow

    Answer : [Re] Inquiry for the item from jac****

    Thank you for reply. Yes, we can sell it. Price is $153.9. Free shipping. If you are ok, we will register it soon. If you have a question, please feel free to question. Many Thanks,

  • Question : AuthencityNov 01, 2016

    Hi ,

    How to know if this necklace works or not

    Thank you

    Answer : [Re] Authencity

    Thank you for inquiry.
    If you want to know detail about the item,please check Phiten official page.Phiten also have Singapore office.
    http://www.phiten.com/english/global/index.html

    Question : [Re] Authencity

    ***You make the profit and pass the problem to someone who didn't know anything about this purchase***
    /////So irresponsible!!!???/////

    So after I buy from you, is sayonara from you??
    Whether I faint or somehow doesn't work, you won't be responsible.

    Let's summaries if any buyer buys from you :
    1) YOU are NOT RESPONSIBLE if there are any health complications because you claim you are not the manufacturer
    2) YOU are NOT RESPONSIBLE if the the items the buyers purchase needs repair. We have to fly to Japan and look for the shop in Japan to get it repaired.
    3) What's worst is - we don't even know Phiten in Japan will Honour the purchase
    4) and the best thing everyone asking you whether your necklaces etc are authentic, you point to JIS code - which still doesn't proof that the
    product is authentic, you point to Phiten in Japan , you point to Phiten in Singapore but never taking the responsibility of a seller


    Hats off to you Dreambook

    You can keep dreaming

    Answer : [Re] Authencity

    Thank you for your inquiry.



    We appreciate all your 18 comments on the different categories of products! We like that you have a very strong passion in ensuring genuine products that are sold on Qoo10, even if you have not purchased anything from us before. Dreambook believes that all consumers, online or offline, should get authentic products too! 



    We are always looking out for feedback to improve our services! We receive questions everyday, including the authenticity of the products, how to use the products, how to choose between similar products, pricing and discounts, and many more! 



    We are proud that Dreambook’s customers are confident, sophisticated shoppers, especially when they are buying online. It relieves us that they are smart in their buying decisions, curious to ask when in doubt, and understand the nuances in getting international products.

    It also warms our hearts when our customers share stories of how their purchases have made an impact in their lives:
    Like, "It was for my son's birthday. He doesn't like to wear singlet when he leaves the house, but now he does so that he can "show it off". That means he likes it.” (http://list.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=451613000#customerTabWrap1)
    And, "Gd product. Soft n comfy n helps relax my tense muscles.” (http://list.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=453468905#customerTabWrap1)
    These are the little happiness that keeps driving us to do what we do everyday.

    If you are willing to discuss more with us to ensure that our consumers are getting genuine products, please contact us at "master [at] dreambook [dot] ocnk [dot] net”. It’ll be a great opportunity to discuss with you how we can improve our services! Looking forward to your email!

    Question : [Re] Authencity

    ***You make the profit and pass the problem to someone who didn't know anything about this purchase***
    /////So irresponsible!!!???/////

    So after I buy from you, is sayonara from you??
    Whether I faint or somehow doesn't work, you won't be responsible.

    Let's summaries if any buyer buys from you :
    1) YOU are NOT RESPONSIBLE if there are any health complications because you claim you are not the manufacturer
    2) YOU are NOT RESPONSIBLE if the the items the buyers purchase needs repair. We have to fly to Japan and look for the shop in Japan to get it repaired.
    3) What's worst is - we don't even know Phiten in Japan will Honour the purchase
    4) and the best thing everyone asking you whether your necklaces etc are authentic, you point to JIS code - which still doesn't proof that the
    product is authentic, you point to Phiten in Japan , you point to Phiten in Singapore but never taking the responsibility of a seller

    Answer : [Re] Authencity

    Thank you for your inquiry.

    WE said If you are willing to discuss more with us to ensure that our consumers are getting genuine products, please contact us at "master [at] dreambook [dot] ocnk [dot] net”. It’ll be a great opportunity to discuss with you how we can improve our services! Looking forward to your email!

  • Question : WarrantyOct 25, 2016

    Thank you for your reply.
    If there's any defect, how does the domestic warranty work?

    Answer : [Re] Warranty

    Thank you for inquiry. If so, can you contact to us? We will contact to phiten. If you have a question, please feel free to question. Many Thanks,

  • Question : WarrantyOct 25, 2016

    Is international warranty included ?

    Answer : [Re] Warranty

    Thank you for inquiry.
    It includes only domestic (japan)warranty.If you have a question,please feel free to ask us.Thank you.

  • Question : Product enquiriesSep 26, 2016

    Dear seller,

    Do you sell Phiten RAKUWA neck X100 mirror ball earth color Memorial set 45cm?
    If yes, may I know how much is the price? And, can I order it from you?

    Thank you :)

    Answer : [Re] Product enquiries

    Thank you for inquiry.
    Yes,We can sell the product.
    Please refer to following page.
    If you have a question,please feel free to ask us.Thank you.
    http://list.qoo10.sg/g/491526989

    Question : [Re] Product enquiries

    Hi, thanks for your reply :)

    I have checked the link you gave earlier,
    may I know whether the length is 45 or 40 cm?

    And, is the delivery also about 3 days?
    Same as the delivery for NECK X100 Chopper model which I bought previously?

    Many thanks!

    Answer : [Re] Product enquiries

    Thank you for inquiry.

    The length is 45cm.
    Shipping will take about 4-7days because we doesn't have the stock now.If you have a question,pleas feel free to ask us.Thank you.

★BUY $40 FREE SHIPPING★Minami Slimming Pill 75sachets for 2.5months!!
★BUY $40 FREE SHIPPING★Minami Slimming Pill 75sachets for 2.5months!!
Item Q&A
  • Question : Inquiry for the item from dai****Nov 15, 2017

    Hi, can I eat both red and yellow pill together? Or which one should I start first?

    Answer : [Re] Inquiry for the item from dai****

    Thank you for inquiry. I think that it is better not to take them together. I think that it is better to take red first. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from ads****Oct 18, 2017

    Hi,

    Is this suitable for all or any specific person can't consume this...

    Thank you!

    Answer : [Re] Inquiry for the item from ads****

    Thank you for inquiry. This product is for all. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from ads****

    Hi

    Thank for your reply and how about those who have hypertension can they consume this product too.

    Regards

    Answer : [Re] Inquiry for the item from ads****

    Thank you for inquiry. We can't say for sure. We recommend that you consult a doctor. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from nic****Sep 21, 2017

    If my problem if tummy and tight, red or yellow is more suitable for me?

    After payment will take how long I can receive my item?

    Answer : [Re] Inquiry related delivery from nic****

    Thank you for inquiry. The recommendation is yellow. It takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from jv_****Sep 19, 2017

    hi how to apply 10%off?

    Answer : [Re] Inquiry for the item from jv_****

    Thank you for inquiry. That coupon is only for Dr. schooll. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from col****Aug 16, 2017

    Is this safe for consumption? Also can other healthy supplements be taken in these 2.5 mths programme?

    Answer : [Re] Inquiry for the item from col****

    Thank you for your inquiry.
    Yes,it is safe for consumption.
    Cstomer can take other SUPPLEMENT with this supplement together.
    If you have a question,please let us know.Thank you.

+View all Notice, FAQ, Q&A >>
★FREE SHIPPING★ TORAY Torayvino Cassetty Series Faucet High-Removal Water Purifier MK203X From Japan
★FREE SHIPPING★ TORAY Torayvino Cassetty Series Faucet High-Removal Water Purifier MK203X From Japan
Item Q&A
  • Question : Inquiry for the item from tsy****Nov 15, 2017

    Hi, the product and picture shown don’t tally. May I know which product are you selling? Is it MK250X, 900L cartridge (MKC.TJ) refill?

    Answer : [Re] Inquiry for the item from tsy****

    Thank you for inquiry. We sell "TORAY Torayvino Cassetty MK203X" If you have a question, please feel free to question. Many Thanks,

★FREE SHIPPING★ phiten Titanium Bracelet Hard Coating Slim and Wide! Directly Shipped from Japan!
★FREE SHIPPING★ phiten Titanium Bracelet Hard Coating Slim and Wide! Directly Shipped from Japan!
Item Q&A
  • Question : BRACELETNov 15, 2017

    Hi,

    Can I check as this is a gift for a friend. I intend to by size L (18cm), in the event if it is too big or too small. Can there be an exchange? Thanks so much.

    Answer : [Re] BRACELET

    Thank you for inquiry. We are sorry, we can't say for sure. We recommend you to check the size of your friend's wrist. We do not accept an exchange. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from tay****Apr 18, 2017

    Can order 17cm ?

    Answer : [Re] Inquiry for the item from tay****

    Thank you for your inquiry.
    This item has 3size :M: 16cm L:18cm LL:19cm
    If you have a question,please let us know.Thank you.

  • Question : [About Item] Related InquiriesDec 26, 2016

    Hi may I know are there any titanium balls on the bracelet ?If yes how many are there ?

    Answer : [Re] [About Item] Related Inquiries

    Thank you for your inquiry.
    There is 3 pieces of titanium balls.Just for reference,I attached picture and official website link.If you have a question,please feel free to ask us.Thank you.
    http://www.phiten-store.com/products/detail11-1366.html

  • Question : authenticJul 20, 2016

    hi i'm sorry to ask this authentic question. so this is not a 'cheap' purchase, i hope u can understand.
    and can i ask if u can show some prove on the authenticity?
    i also know to check on the size.for average man, what is the recommended size? is is L or M? i scare it will be too shore or too long:( will i be able to self adjust it?
    last but not least, in the photo, i see 3 balls? is it the full-pure titanium balls at the back of the bracelet? is it applicate to this phiten tianium bracelet?

    Answer : [Re] authentic

    Thank you for inquiry.
    Ok We understand you.FIrsst,We attached a picture for prove authentic.That is the picture of item we send out other customer at Qoo10.
    Recommended size si different from people.Please measure your arm size.This item can not be adjusted by your self.
    Yes,there is 3 titanium ball inside the bracelet.
    If you have more question,please feel free to question,Thank you.

  • Question : Size too smallJun 11, 2016

    Hi,

    I ordered a medium size bracelet from you and received it today. However it is too small for me. Am I able to purchase more linkage from to let it fit me?

    Answer : [Re] Size too small

    Thank you for inquiry. Yes, how many cm is your wrist size? You can choose one from 3 size. 16cm, 18cm, 19cm. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★SALE★FANCL Face Paper (Blotting Paper) 100 sheet ×3pcs!! Direct from Japan!!
★SALE★FANCL Face Paper (Blotting Paper) 100 sheet ×3pcs!! Direct from Japan!!
Item Q&A
  • Question : Inquiry for the item from ser****Nov 09, 2017

    can this be put in the fancl pink box?

    Answer : [Re] Inquiry for the item from ser****

    Thank you for inquiry. What is that box? This is a beige box as shown in the picture. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry for the item from ser****

    this pink box of fancl

    Answer : [Re] Inquiry for the item from ser****

    Thank you for inquiry. Sorry, we don't sell that box ver. If you have a question, please feel free to question. Many Thanks,

  • Question : Request to combine itemsJul 15, 2014

    I just purchased the AFC collagen (Order #44573348, Jul 15, 2014) and there is free shipping for that. Can I combine this item to get free shipping too? If so, how can I do it?

    Answer : [Re] Request to combine items

    Thank you for inquiry. We can not find your order No, Is it correct? Free shipping condition exists in each product. If order meet the conditions, will be free shipping. Conditions of this product is the following. If you have a question, please let me know. Many Thanks,

    Free shipping over S$40.00 purchase.

  • Question : Any box to hold the blotters?Jun 16, 2014

    Like a box?

    Answer : [Re] Any box to hold the blotters?

    Thank you for reply. It is a thin box. Can you check attachment? It is 3 set. If you have a question, please let me know. Many Thanks,

    Question : [Re] Any box to hold the blotters?

    Buy more have discount?

    Answer : [Re] Any box to hold the blotters?

    Thank you for reply. We cut it a little. If you buy $40 or more, shipping fee is free. Many Thanks,

11.11 Event★Qoo10 Lowest Price★3 packs★Meiji Amino Collagen Powder Regular★New version/ Original ver!
11.11 Event★Qoo10 Lowest Price★3 packs★Meiji Amino Collagen Powder Regular★New version/ Original ver!
Item Q&A
  • Question : Inquiry for the item from nlk****Nov 15, 2017

    When is the expiry date for the old version?

    Answer : [Re] Inquiry for the item from nlk****

    Thank you for inquiry. We are sorry, we can't check it now. We will check it tomorrow. Please wait until then. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from Ang****Nov 13, 2017

    Starter kit comes with 3 container or 1 container and 2 refill?

    Answer : [Re] Inquiry for the item from Ang****

    Thank you for inquiry. Starter kit comes with 3 container. All three are starter kits. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from sht****Nov 10, 2017

    qhat is the expiry for the starter new version.

    Answer : [Re] Inquiry for the item from sht****

    Thank you for inquiry. The expiration date is November 2018. If you have a question, please feel free to question. Many Thanks,

  • Question : New version ameiji amino collagenOct 15, 2017

    Does the new version refill pack come with a 3g spoon? If there isnt, can i buy one?

    Answer : [Re] New version ameiji amino collagen

    Thank you for inquiry. Yes, refill pack doesn't come with spoon. If you need it, you have to buy starter kit. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from tri****Oct 12, 2017

    Can I know the expiry date for the new version refill 96g?

    Answer : [Re] Inquiry for the item from tri****

    Thank you for inquiry. The expiration date is December 2018. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★BUY $90 FREE SHIPPING★ SUNTORY MILCOLLA Low molecular weight collagen×Milk ceramide Trusted Brand!
★BUY $90 FREE SHIPPING★ SUNTORY MILCOLLA Low molecular weight collagen×Milk ceramide Trusted Brand!
Item Q&A
  • Question : Inquiry for the item from cof****Nov 14, 2017

    Can milcolla be added to coffee? Tks

    Answer : [Re] Inquiry for the item from cof****

    Thank you for inquiry. Yes, you can. If you have a question, please feel free to question. Many Thanks,

  • Question : Expiry dateOct 25, 2017

    What is the expiry date of the current batch of Milcolla collagen powder? Thanks.

    Answer : [Re] Expiry date

    I bought 4 packs of Type : SUNTORY Bacillus Bifidus Oligosaccharide and 4 packs of Type : MILCOLLA 30 Individual Sachet Pack for 30 days from you at Q10. Any further discount if I buy directly from you?

    Question : [Re] Expiry date

    Thank you for inquiry. Can you tell us your mail address? If you have a question, please feel free to question. Many Thanks,

  • Question : Expiry dateOct 25, 2017

    Kindly advise what is the expire date for SUNTORY Bacillus Bifidus Oligosaccharide. And how many sachets per packet? TQ!

    Answer : [Re] Expiry date

    Thank you for inquiry. The expiration date is July 2018. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry for the item from yuk****Oct 20, 2017

    Hi seller, may I know if ordered today can I received the items before 27th Oct? Thanks

    Answer : [Re] Inquiry for the item from yuk****

    Thank you for inquiry. If you order today, we can ship 23th. It takes about 3-6 days from shipping. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry from dvd****Oct 13, 2017

    I'm buying suntory products, why cannot apply the 10% shop coupon?

    Answer : [Re] Inquiry from dvd****

    Thank you for inquiry. It must belong to the Suntory category. Can you check? If not, that product is not a target. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Inquiry from dvd****

    I'm buying SUNTORY Bacillus Bifidus Oligosaccharide, is it included in 10% discount?

    Answer : [Re] Inquiry from dvd****

    Thank you for reply. We are sorry, Suntory 's discount has ended. Please expect it next time. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★Voted #1 Best Hair Color-Rishiri Natural Kelp Hair Dye Colour Treatment !!
★BUY $40 FREE SHIPPING★Voted #1 Best Hair Color-Rishiri Natural Kelp Hair Dye Colour Treatment !!
Item Q&A
  • Question : show your authorized doc.Nov 14, 2017

    do not copy other seller page..

    Answer : [Re] show your authorized doc.

    Thank you

  • Question : Multiple queriesNov 14, 2017

    Hi,
    Before I order I need to know the following-
    - is the expiry date of current batch if order within these few days
    - do I need to buy the concealer to mix with the treatment product
    - what is the concealer for
    - where is this product made in
    - how many times I can use for one tube
    Tq

    Answer : [Re] Multiple queries

    Thank you for inquiry. Can you check following? If you have a question, please feel free to question. Many Thanks,

    1. The expiration date is January 2019.
    2. You don't need to purchase them together.
    3. You can paint gray hair like a pen.
    4. Made in Japan
    5. It depends on the amount of your hair. This is 200g. You can use this product as well as hair treatment.

  • Question : DARK BROWN Rishiri Grey Hair ConcealerNov 06, 2017