Q&A board

Q & A Lists
Item Question & Answer
Brand New Samsung Gear S3 Frontier LTE. SM-R765. Local SG Stock and warranty !!
Brand New Samsung Gear S3 Frontier LTE. SM-R765. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from iws****May 22, 2019

    Hi, is the gear s3 Frontier still available?
    Could you update the price?

    Answer : [Re] Inquiry for the item from iws****

    Have stock. Price is as stated along with local warranty. Last 4 sets. Thanks.

    Question : [Re] Inquiry for the item from iws****

    Will consider to take if price reasonable cheaper than the newer version (watch 46mm lte)

    Answer : [Re] Inquiry for the item from iws****

    Sorry the price is fixed. We sell alot of old models. Some buyers like the older models. Very sorry. The market has many many types of smart watches. Thanks again for your inqiury.

  • Question : Inquiry for the item from hir****Dec 23, 2017

  • Question : backpackAug 25, 2017

    Hi can it be carried like a backpack with a backpack strap?

    Answer : [Re] backpack

    No.

  • Question : Weight of Empty LuggageDec 11, 2015

    Hi, what is the weight of this luggage when it is empty? Thanks

    Answer : [Re] Weight of Empty Luggage

    It is 800g

  • Question : sizeAug 12, 2015

    May I know whats the dimension of the luggage

    Answer : [Re] size

    Dimension (L x B x H) are 56 x 28 x 45 / 62 / 97cm.

Brand New Philips 5.1 DVD Home Theatre HTD3510. Local SG Stock and warranty !!
Brand New Philips 5.1 DVD Home Theatre HTD3510. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from mau****May 22, 2019

    Hi may i know total weight please?

    Answer : [Re] Inquiry for the item from mau****

    You can click on the link and the full specs you can see which is on the philips website. It is stated including measurements under specifications.

    Main Unit Weight - 2.40 kg
    Center Speaker Weight - 0.26 kg
    Front Speaker Weight - 0.26 kg
    Rear Speaker Weight - 0.26 kg
    Subwoofer Weight - 2.82 kg

    For the rest of the specs, please click on the link provided in the item description. The carton box packaging weight is also stated on the website as well. Thanks.

  • Question : Connection to Youtube via internet?May 22, 2017

    Can the player connect to youtube?

    Answer : [Re] Connection to Youtube via internet?

    No it cannot. I believe you are looking at wrong products. These are all sound systems. Same as the other product you inquired about.

Brand New H2O X10 Steam Mop 10-in-1 steamer. 1500W ! 350ml water tank. Local SG Stock and warranty !
Brand New H2O X10 Steam Mop 10-in-1 steamer. 1500W ! 350ml water tank. Local SG Stock and warranty !
Item Q&A
  • Question : Inquiry for the item from har****May 22, 2019

    Hi,

    I push the cap in but not able to turn to lock at all. I think something wrong. What can I do?

    Answer : [Re] Inquiry for the item from har****

    You can take a ahort video clip and file attach it in an email to e.products2001@gmail.com and inform the admin lady. She will show the video to the warehouse who will then contact you. The main module can be changed . No issue. Thanks.

  • Question : Inquiry for the item from har****May 21, 2019

    Hi I just bought this product mop x10 but the water tank cup does not lock properly at all not the tank keep dropping and does not lock in place. Why?

    Answer : [Re] Inquiry for the item from har****

    I mean the cap.

    Question : [Re] Inquiry for the item from har****

    You have to push in and turn to secure.

  • Question : TemperatureAug 29, 2018

    Hi, can I know what is the highest temperature of the steam?

    Answer : [Re] Temperature

    And what is the weight of the mop?

    Question : [Re] Temperature

    Weight is 2.8kg
    Temperature is up to 110 degrees celcius.
    Dimension is 46cm length x 19cm width x 22cm height.

  • Question : [Shipping] Related InquiriesJan 17, 2017

    F*cked up seller, they screw up the shipment yet push the blame to me, and now they play me by keep on delaying my delivery, do consider to buy anything from them.

    Thx
    Sind

    Answer : [Re] [Shipping] Related Inquiries

    If you have questions on your order, please kindly email e.products2001@gmail.com and the customer service admin lady will gladly assist you. She can check with the delivery agent on your order. She replies to emails on weekdays between 10am to 5pm. Office is closed on weekends. Thank you for your kind understanding.,

  • Question : Enquiry on the h20 hdJun 05, 2016

    Hi. What is the difference between h20 hd and h20? Do u sell this?

    Answer : [Re] Enquiry on the h20 hd

    We only sell the h2o x10 and h2o x5. We don't well the HD. You can also watch the reviews on YouTube on the various models. Thank you.

+View all Notice, FAQ, Q&A >>
Brand New Premium Japanese Style Foldable Wooden Coffee Table. Laptop Table. Easy to assemble.
Brand New Premium Japanese Style Foldable Wooden Coffee Table. Laptop Table. Easy to assemble.
Item Q&A
  • Question : Inquiry for the item from 260****May 20, 2019

    Do you help with assembling? Or do you give the assembling tools such as screwdriver and screws? Thank you

    Answer : [Re] Inquiry for the item from 260****

    Table is assembled already. When you receive it, just unfold the 4 legs, it is ready for immediate use. Hope this helps. Thx

Brand New Premium TP-Link Smart Wifi LED Bulb LB100 / LB120. Local SG Stock and warranty !!
Brand New Premium TP-Link Smart Wifi LED Bulb LB100 / LB120. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from pea****May 19, 2019

    Hi, do u hv the pin type instesd of screw type?

    Answer : [Re] Inquiry for the item from pea****

    All the bulbs models are screw type. TP-Link does not make it in pin type.

Brand New 2018 Double Rod Clothes Drying Rack with Basket. Local SG Stock and warranty !!
Brand New 2018 Double Rod Clothes Drying Rack with Basket. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from rad****May 19, 2019

    Are the joints metal also?

    Answer : [Re] Inquiry for the item from rad****

    Joins are super hard plastic. Cannot break even if you use a hammer to smash at the joints or rack. This is one fo the good and heavy duty racks. You can also use it both indoors and outdoors. It can handle the rain and sun as well.

  • Question : Inquiry related delivery from xox****Sep 18, 2018

    When is the earliest you can deliver? What is the maximum weight it can take?

    Answer : [Re] Inquiry related delivery from xox****

    If you order today (Tuesday), it ships tomorrow (Wednesday). You get it Thursday or Friday this week itself. Very fast. Delivery by Qxpress. Maximum weight it can hold is 20kg. You can use it indoors or outdoors. Thanks for asking.

    Question : [Re] Inquiry related delivery from xox****

    Last question, is it height adjustable?

    Answer : [Re] Inquiry related delivery from xox****

    Yes it is.

Brand New Mistral MSF1679R 16-Inch Stand Fan with Remote. ABS Fan Blade. 8 years Motor Warranty.
Brand New Mistral MSF1679R 16-Inch Stand Fan with Remote. ABS Fan Blade. 8 years Motor Warranty.
Item Q&A
  • Question : Inquiry for the item from 246****May 15, 2019

    Super high price. Others selling exactly same item for $50 to $60 only.

    Answer : [Re] Inquiry for the item from 246****

    Noted. If you find it cheaper elsewhere, you are most welcome to purchase from them. Thanks for your feedback.

Brand New Logitech Harmony Smart Control Hub. Works with Alexa and Google Assistant.
Brand New Logitech Harmony Smart Control Hub. Works with Alexa and Google Assistant.
Item Q&A
  • Question : Inquiry for the item from kan****May 15, 2019

    How is this different from harmony home hub companion? Thanks

    Answer : [Re] Inquiry for the item from kan****

    We only have this one as shown. The photos shown are of the actual product box itself. Harmony Smart Control is nearly identical to the companion in every way from a functionality perspective. It will also control up to 8 devices, including smart home stuff and Alexa. The main difference is the design. The Harmony Smart Control comes with a smaller, lighter remote that is liked by some customers. Hope this helps.

Brand New Premium Mini Display Port Hub Thunderbolt to DVI VGA HDMI Adapter. 3-In-1 Multi Usage. Local SG Stock and warranty !!
Brand New Premium Mini Display Port Hub Thunderbolt to DVI VGA HDMI Adapter. 3-In-1 Multi Usage. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from 242****May 14, 2019

    Hi

    Will i be able to use more than one ports at the same time? i intend to connect my laptop to 2 other monitors with it and have an extended screen.

    Answer : [Re] Inquiry for the item from 242****

    No, you cannot use more than 1 port at the same time. This product with three output ports, and you can choose ONE of them to use at A time. Thanks.

  • Question : Inquiry related cancel and refund from wod****Feb 13, 2018

    Hi..I purchased an adaptor from you and received it today. I tried it with macbook air and mac mini using the VGA and DVi, but it can't work. I would like to return and do a refund please. Plesse advise. Thanks.

    Answer : [Re] Inquiry related cancel and refund from wod****

    Sorry, cannot refund but can exchange for another cable. The warehouse did actually test the cable and it worked before shipping out. So please email e.products2001@gmail.com and inform the admin lady the issue. She will be back in office on Monday next week (after CNY) and will assist you with exchange. Thank you.

Brand New Premium Original Samsonite Elite Laptop Backpack. Local SG Stock and warranty !!
Brand New Premium Original Samsonite Elite Laptop Backpack. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry related delivery from gav****May 14, 2019

  • Question : Inquiry for the item from val****Nov 24, 2018

    Any self collection option? Need for gift exchange early next week.

    Answer : [Re] Inquiry for the item from val****

    No Self collection but if you order over the weekend, it ships nexy business day which is monday, you get it tuesday. Super fast.

Brand New Premium Home Trolley Lifting Moving System 2018 Edition. Local SG Stock and warranty !!
Brand New Premium Home Trolley Lifting Moving System 2018 Edition. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from deb****May 14, 2019

    This price is a set or 1 PC?

    Answer : [Re] Inquiry for the item from deb****

    Hi, as stated in the item description. Price is for 4 x portable rollers + 1 x rolling lever. Complete set.

Brand New BaByliss PRO Perfect Hair Curler. (3 Heat settings). Stock in Singapore / Local Warranty.
Brand New BaByliss PRO Perfect Hair Curler. (3 Heat settings). Stock in Singapore / Local Warranty.
Item Q&A
  • Question : Inquiry for the item from IV3****May 11, 2019

    Please get Jasmine to call me back on the exchange. She promise to inform on Friday but there was no email. Service really needs improvement

    Answer : [Re] Inquiry for the item from IV3****

    Noted. I will email her on your behalf. She will reply you on Monday as weekend sg office is closed. Thanks..

    Question : [Re] Inquiry for the item from IV3****

    Can you revert on when is she going to arrange for the exchange? I have earlier informed when I bought the product that I need the item urgently and I first informed her via email on 3 May and till today (11 May) it is still not settled

    Answer : [Re] Inquiry for the item from IV3****

    I wouldn't know as she handles the singapore operations. However I will email her and let her know you asked. She is the person in charge to arrange once the warehouse gets back to her. She would have the information and schedule first. I will ask her to settle it for you this week quickly. Thanks.

  • Question : Inquiry for the item from IV3****May 08, 2019

    I received a set that is not working. Instead of waiting for the technician to call me over the weekend, can just exchange with a working set

    Answer : [Re] Inquiry for the item from IV3****

    Yes. You need to coordinate with the admin lady Ms Jasmine at e.products2001@gmail.com . Thanks.

    Question : [Re] Inquiry for the item from IV3****

    Not reply from her on Friday as promised. Please revert ASAP. Service needs improvement

    Answer : [Re] Inquiry for the item from IV3****

    Noted. I will email her on your behalf. She will reply you on Monday as weekend sg office is closed. Thanks.

  • Question : Inquiry for the item from ste****Jul 04, 2018

  • Question : Inquiry for the item from pea****Dec 27, 2017

  • Question : [About Item] Related InquiriesJan 19, 2017

    One more question:
    No issue on the pin plug right?
    It can be used in singapore with no adaptor or change in pin required?

    Answer : [Re] [About Item] Related Inquiries

    Some batches come with 2 pin plug. For those, we do give you the free wall adapter so you can plug direct into the sg wall socket. Other sets have the 3 pin so no need wall adapter. A lot of local products are 2 pin like DVD players, hair dryers etc. Either way both types you can use immediately in sg. The set itself, like most products locally, support multi voltage from 100v to 240vac. No need any sort of voltage converter. Ready to use. If you carry overseas, you can just plug into the wall socket there.

+View all Notice, FAQ, Q&A >>
Brand New Premium Andor Garment Steamer. Local SG Stock and warranty !!
Brand New Premium Andor Garment Steamer. Local SG Stock and warranty !!
Item Q&A
Brand New TomTom Car GPS Navigation Unit VIA 225 5-Inch Screen. Lifetime Maps. SG Stock / warranty.
Brand New TomTom Car GPS Navigation Unit VIA 225 5-Inch Screen. Lifetime Maps. SG Stock / warranty.
Item Q&A
  • Question : Inquiry for the item from bhw****May 02, 2019

  • Question : Inquiry for the item from rez****Jan 31, 2019

    Hi Seller, can this gps be used in Bangladesh?
    If yes, can you download the map for me after placing the order?

    Thanks,
    Mainur Reza

    Answer : [Re] Inquiry for the item from rez****

    Yes you van but you need to download the maps for it. It does not come with maps for india side. You can google to see how to download the maps. Technical and warranty is by TomTom. It is worldwide warranty.

Brand New Premium Kids RollerBlade. Kids Inline Skates. 3 Sizes. Local SG Stock and warranty !!
Brand New Premium Kids RollerBlade. Kids Inline Skates. 3 Sizes. Local SG Stock and warranty !!
Item Q&A
Brand New MD80 Mini DV DVR Hidden Camera Sport 30FPS 720x480. MicroSD AVI. SG Stock and warranty
Brand New MD80 Mini DV DVR Hidden Camera Sport 30FPS 720x480. MicroSD AVI. SG Stock and warranty
Item Q&A
Brand New Adjustable Aircon Deflector 2018. Telescopic Air Deflector. Local SG Stock and warranty !!
Brand New Adjustable Aircon Deflector 2018. Telescopic Air Deflector. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from ako****May 05, 2019

    Is deflector using 3m double sided tape ?

    Answer : [Re] Inquiry for the item from ako****

    Yes. Easy to install.

  • Question : Inquiry for the item from jan****Mar 06, 2019

    Dear Sir / Madam, i would like to buy this item and do self collection. is this possible ? pleas e advise urgently.
    thank you
    Janet Ong

    Answer : [Re] Inquiry for the item from jan****

    Sorry. No self collection. Delivery is by qxpress. It is packed well in bubble packaging. Delivery is the ususl 2 to 3 business days or less. Thank you.

Brand New Arctic Air Cooler. 3 IN 1 Humidifier Cooler Purifier. Local SG Stock and warranty !!
Brand New Arctic Air Cooler. 3 IN 1 Humidifier Cooler Purifier. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry related delivery from nat****May 04, 2019

    Or maybe self collect

    Answer : [Re] Inquiry related delivery from nat****

    You posted twice.

  • Question : Inquiry related delivery from nat****May 04, 2019

    Can it be delivered on the same day under q Express

    Answer : [Re] Inquiry related delivery from nat****

    Weekend warehouse close. If you order this weekend, delivery monday or tuesday.

  • Question : Inquiry for the item from dr_****Apr 21, 2019

    Can I buy direct from store?

    Answer : [Re] Inquiry for the item from dr_****

    You order here. Ships tomorrow, you get it tuesday or wednesday. Very fast.

  • Question : Inquiry for the item from aud****Jul 15, 2018

    Hi seller
    Where do we contact for the two year wsrranty?

    Answer : [Re] Inquiry for the item from aud****

    For local warranty you can email e.products2001@gmail.com . When you receive the item, the warranty automatically activates. Your qoo10 order number is your warranty number. With this, we can retrieve your purchase record anytime.

  • Question : Selling cheap at JMall.sg only $23.92Jun 11, 2014

    I bought this at JMall.sg selling cheap at $23.92. Everything
    at half price

    Answer : [Re] Selling cheap at JMall.sg only $23.92

    Then continue to buy from them. Ours is because we deliver next day and no need to wait and we hand deliver to you so customer has more flexibility. :).

+View all Notice, FAQ, Q&A >>
Brand New Premium Food Vacuum Sealer Packer. Local SG Stock and warranty !!
Brand New Premium Food Vacuum Sealer Packer. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from teh****May 03, 2019

    Works with normal plastic bags for both vacuum and sealing??? Shouldn't the plastic bags be of certain thickness or quality?

    Answer : [Re] Inquiry for the item from teh****

    Yes it does. If plastic bag is thicker then press and hold abit longer. The filament is very hot. So you can use your own judgement. Thank you.

[Samsung]★Authentic Samsung★ Samsung Galaxy S4/Note 2/Note 3 Authentic Battery ★
[Samsung]★Authentic Samsung★ Samsung Galaxy S4/Note 2/Note 3 Authentic Battery ★
Item Q&A
  • Question : Inquiry for the item from Mas****May 02, 2019

    Advise manufacture info for Note 3 and date of product. Thank you.

    Answer : [Re] Inquiry for the item from Mas****

    You can google note 3 specs. Sorry, we do not give out date of manufacturer as the product comes in various batches. We don't know date of manufacturer. Thank you.

  • Question : Inquiry for the item from viv****Jun 08, 2018

    Do u include samsung local waranty?

    Answer : [Re] Inquiry for the item from viv****

    Local warranty is only 6 months from samsung sg. Same local warranty for battery if you buy from local samsung retail outlet.

Brand New Premium DIY Jeep Kids Electronic Toy Car. Lots of fun. Local SG Stock and warranty.
Brand New Premium DIY Jeep Kids Electronic Toy Car. Lots of fun. Local SG Stock and warranty.
Item Q&A
  • Question : Inquiry from ang****May 02, 2019

    Do you sell the charger for the jeep? How much and how to buy?

    Answer : [Re] Inquiry from ang****

    Charger you can buy from outside retail shop at sim lim tower. Just bring the adapter and show those stores selling adapter. Some people even use laptop charger also can charge. Furthermore laptop charger charge faster in fact. Hope this helps.

Brand New High-End Original Le Sucre Bunny Scarf. Local SG Warranty !!
Brand New High-End Original Le Sucre Bunny Scarf. Local SG Warranty !!
Item Q&A
  • Question : Inquiry for the item from zod****May 01, 2019

    Is this length suitable for adult? What is the length?

    Answer : [Re] Inquiry for the item from zod****

    Length is 60cm.

High Quality 4 inch Yoga Block. Size: 4 inch x 9 inch x 6 inch. Choice of 3 colors. LOCAL SG STOCK !
High Quality 4 inch Yoga Block. Size: 4 inch x 9 inch x 6 inch. Choice of 3 colors. LOCAL SG STOCK !
Item Q&A
  • Question : Inquiry related return and exchange from se_****Apr 27, 2019

    When can i get my refund? I am waiting for yr guys to collect back the wrong item. Its been so long.

    Answer : [Re] Inquiry related return and exchange from se_****

    Please kindly email e.products2001@gmail.com . You need to return the item before any refund. You cannot want refund and want to keep the item as well. I believe the admin lady has already explained to you clearly by email. Please liase with her. If you cannot wait for courier, then you youself send the item back by singpost. Thank you.

  • Question : weightApr 12, 2016

    Hi, I'm interested in the yoga block but I want to know the weight of the block. Is it very light or quite heavy? Hope to hear from u soon. Thank you.

    Answer : [Re] weight

    It is very very light. Not heavy at all. :)

Brand New Bicycle Car Boot Mount Rack. Bike Car Rack. Local SG Stock and warranty !!
Brand New Bicycle Car Boot Mount Rack. Bike Car Rack. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from jam****Apr 26, 2019

    Will it work with a hatchback that has a spoiler?

    Answer : [Re] Inquiry for the item from jam****

    The mount is attached not to your spoiler but your car boot itself. Spoiler is above the boot and there are gaps below. If you are still not sure, you can check with bike shops still. Item is easy to mount and is very popular. Thanks for asking.

  • Question : Pick up of itemNov 05, 2018

    Hi, can pick up from the item from your office instead of delivery?

    Answer : [Re] Pick up of item

    Sorry. We are not a retail shop. Delivery is fast. If order today, you get it wednesday or thursday this week.

  • Question : Inquiry from dan****Nov 01, 2018

For Samsung Galaxy Note III N9000 N9005 N900A N900 N9002 Note3 3.8V 4200mAh High Capacity Gold Battery.
For Samsung Galaxy Note III N9000 N9005 N900A N900 N9002 Note3 3.8V 4200mAh High Capacity Gold Battery.
Item Q&A
  • Question : Inquiry for the item from joh****Apr 25, 2019

    Is the battery NFC enabled?

    Answer : [Re] Inquiry for the item from joh****

    No. You need to put it into a device which is NFC enabled. Samsung Note 3 where got NFC ? Note 3 is old phone unless you found a NFC charger which can charge note 3 battery.

    Question : [Re] Inquiry for the item from joh****

    Yes, the Note 3 does come with NFC capability. The NFC funtionality is embedded in the original battery. I used to read my ezlink card with this feature.

    Answer : [Re] Inquiry for the item from joh****

    This is the gold battery. So far those who buy have not asked about NFC. It may support but I am not too sure. This battery has been in the market for a very very long time.

  • Question : Inquiry for the item from tan****Mar 30, 2018

    Is this original by Samsung or by which company? How do I know it will be safe to use? (some e-scooters using batteries made by other manufacturers burst into flames)

    Answer : [Re] Inquiry for the item from tan****

    This is 3rd party battery for Samsung smartphones. Like all products these days everything is from China/Hong Kong. We use the battery ourselves with no problem. It will not burst into flames. The factory made the battery gold color because Chinese like "Gold". Battery inside is the same as the non-gold ones.

    If you want to buy the regular samsung battery (not gold color), we also sell it. We even sell the Samsung Camera batteries besides hp battery. Our store direct link is http://www.qoo10.sg/shop/e-products then do a search for keyword "battery".

    Link is here below to the regular Samsung Battery :

    https://www.qoo10.sg/item/SAMSUNG-AUTHENTIC-SAMSUNG-SAMSUNG-GALAXY-S4-NOTE-2-NOTE-3-AUTHENTIC/413700754

    Hope this helps. Thanks.

  • Question : Inquiry for the item from tan****Mar 30, 2018

    Is this original by Samsung or by which company? How do I know it will be safe to use? (some e-scooters using batteries made by other manufacturers burst into flames)

    Answer : [Re] Inquiry for the item from tan****

    You posted twice. See my other reply. Thanks.

  • Question : mobile phone accessory factoryJan 28, 2015

    Hi,Dear friend,

    Good day,Glad to know you’re on the market for mobile accessories,
    we are mobile phone accessory factory,offer phone batteries,chargers and cases with competitive price.

    With 13years experience,our product sold to more than 60 countries.

    If any interesting,pls feel free to contact us.Price list will be sent to you within 24 working hours on the receiving of your reply.

    Best regards,
    Jessie
    Shenzhen Jiuqiang elecronic Co.,Ltd
    Tel and What'sApp:+86 18818680309

    Answer : [Re] mobile phone accessory factory

    Lol !!! Wrong place to post your advert to get customers. You can email e.products2001@gmail.com . Thanks :).

  • Question : can be used for N9002 ?Feb 16, 2014

    Hi,

    Can this be used for N9002 the fake note3?

    I heard reviews that the orginal batteryare thicker and cannot fit into N9002.

    Can test before buying?

    Answer : [Re] can be used for N9002 ?

    Your fake note 3 must use the same battery as the original samsung note 3 phone. In our experience, some of the fake note 3 phones do not use the standard samsung batteries. They use their own type of battery.

Brand New Panasonic Rice Cooker. 1.8L. Model SR-ZE185. Local SG Stock and warranty !!
Brand New Panasonic Rice Cooker. 1.8L. Model SR-ZE185. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from yeo****Apr 22, 2019

    Hi , this model is made in japan? it is mentioned the warranty period is 2 years why do we need to select 12 or 6 month covered? if the pot got stronge plastic smell can i exchange? thks

    Answer : [Re] Inquiry for the item from yeo****

    This set is by Panasonic Singapore. Local warranty and technical support is provided by them. You DO NOT need to pay extra for any warranty. If you select 6 month or 12 months warranty, that is buying extended warranty. No need. Most people do not buy extra warranty. The set alone comes with its own 2 year local warranty already. Like all rice cookers, smell is not covered by warranty but so far rice cooker no plastic pots. The pot is made of special material. Like all rice cooker after you use, please wash and dry the pot and the usual maintenance like wiping it from time to time. For local warranty coverage, you need to go back to the agent directly. All information is in the set. Thank you.

  • Question : power adapterJan 25, 2015

    Does Ninebot comes with SPRING approved power adaptor?

    Answer : [Re] power adapter

    Yes. It comes with Spring Singapore safety Mark ac power adapter.

Brand New Power Fruit Blender. 200W. Easy to use and wash. Local SG Stock and warranty !!
Brand New Power Fruit Blender. 200W. Easy to use and wash. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from Tom****Apr 20, 2019

    Dear Sir / Ma'am,

    Good day.

    Is Ur Fruit Blender using the same
    type of Blender Part as my Picture?

    Thank you!

    Answer : [Re] Inquiry for the item from Tom****

    Nope. Sorry.

Brand New Osim uPixie Pulse Massager. Local SG Stock and warranty !!
Brand New Osim uPixie Pulse Massager. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry for the item from Pro****Apr 18, 2019

  • Question : Inquiry for the item from soh****Mar 05, 2019

    Dear seller, I have purchased this pulse massenger which received yesterday. Tried it today but it isn’t working. I couldn’t find the SD card also.
    There isn’t any warranty card also. Please advise. Thank you.

    Answer : [Re] Inquiry for the item from soh****

    Hi, local warranty is handled directly by Osim Singapore. This is a local product. You can bring it to their service centre and they will gladly assist you. The set comes brand new sealed in box from Osim. We do not open to tamper with its contents.

    SD card and card reader is not part of the set. That is an optional item you need to purchase if you wish to expand the set further. So far most users never buy this extra expansion.

    Hope this helps. Thanks.

  • Question : Inquiry for the item from hel****Aug 08, 2018

    Hello, may I know if the 2 yrs warranty is under Osim? Thank you.

    Answer : [Re] Inquiry for the item from hel****

    Yes it is. We ourselves also provide local Sg warranty coverage as well. You can contact us or Osim. If you order, your purchase record is kept in the system here as well so we know exactly when you purchase. When item is delivered, local warranty automatically starts.

Brand New Durable Premium Quality Portable Foldable Mosquito Tent. Mosquito Net. Choice of 3 sizes. Local SG Stock and warranty !!
Brand New Durable Premium Quality Portable Foldable Mosquito Tent. Mosquito Net. Choice of 3 sizes. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry related return and exchange from lim****Apr 17, 2019

    Faulty wire cracked when fold it.

    Answer : [Re] Inquiry related return and exchange from lim****

    Please kindly email e.products2001@gmail.com and file attach the photo. The admin lady will forward to the warehouse. No problem with exchanging for another set. You need to show the damaged portion or what you mean by "Faulty wire cracked". Thanks.

    Question : [Re] Inquiry related return and exchange from lim****

    Cracked part , I taped it

    Answer : [Re] Inquiry related return and exchange from lim****

    Please kindly email e.products2001@gmail.com and file attach the photo. The admin lady will forward to the warehouse for their action. No problem with exchanging for another set. Thanks.

  • Question : Inquiry for the item from mag****Apr 18, 2018

    Size of single size bed?

    Answer : [Re] Inquiry for the item from mag****

    150 x 200cm but it is also best you measure your side to be double sure . Thanks.

  • Question : Service centre or shop addressSep 05, 2015

    Is the warranty under shop or teclast service centre ?

    Please advise address.

    Please advise procedure for warranty.

    Thanks.

    Answer : [Re] Service centre or shop address

    Did you order from us ? There is no teclast service centre here in Singapore. Warranty is provided by the individual vendor you purchase your tablet from. Of course every set comes with teclast international warranty but that is covered by Teclast in China.

    Question : [Re] Service centre or shop address

    What is your shop address ?

    Or do i have to send to china for warranty ?

    Answer : [Re] Service centre or shop address

    We are not a retail shop. We are a mail order business in Singapore.

    Question : [Re] Service centre or shop address

    do i have to send to china for warranty and pay shipping fees.

    Will product become lost ?

    Answer : [Re] Service centre or shop address

    That is between you and teclast in China. Usually before you send to them, you have to email them directly at their website and inform them in advance. Thank you.

    Question : [Re] Service centre or shop address

    So there is no local warranty?

    Warranty is with Telcast in China.

    Thanks.

    Answer : [Re] Service centre or shop address

    Did you purchase the tablet from us ? If you have please provide your qoo10 order number. Thank you.

    Question : [Re] Service centre or shop address

    I am potential buyer. Before i buy i like to understand what you mean by local warranty.

    Please explain clearly. Many would like to know to justify the higher price you are alsking.

    Answer : [Re] Service centre or shop address

    If you purchase from us, we provide local warranty as stated in the item description of the product. It is written clearly at the beginning of the description. Local warranty means if the tablet breaksdown, you mail the tablet back to us locally, we fix it and send it back to you. Shipping charges we pay both directions. After warranty period is over, we charge you accordingly.
    You are welcome to purchase from others as I am sure there are cheaper prices elsewhere. That would be between you and them. We cannot comment on their prices.
    Do note you are buying a china brand tablet. Unlike buying samsung, iPad, acerbic, lenovo etc which do have local service centers, teclast,ainol etc and other brands have no rep here in Singapore. Warranty is therefore between you and the vendor your purchase from.
    If you are one who is very afraid of bring inconvenienced, I would recommend you buy the local brand tablets which we also sell.
    Thank you for your kind understanding.

    Question : [Re] Service centre or shop address

    Thanks.

    So if tablet is faulty i can mail to you in Singapore. So i will be dealing with you direct for first and second year. ?

    What if i find scratches or dead pixel when i receive tablet from you ?

    Thanks.

    Answer : [Re] Service centre or shop address

    Yes. The set comes as is. Dead pixel we have no control. Not covered by warranty. For scratches, we check set before we ship. Thank you.

  • Question : OS only in chinese?Sep 06, 2015

    Is OS only in chinese language? Can have win 10 english?

    Answer : [Re] OS only in chinese?

    Tablet comes with windows 8.1 (Chinese) but you can change language settings to English. You can upgrade to win 10 yourself when it is available. Do note teclast is a china brand. Thank you.

  • Question : Teclast x 98 II ProbleamMay 03, 2015

    Dear Sir
    i have only used one week this table then i can't use any more. it is start and Showing Teclast logo then restart .
    pls can you help me about this.

    Answer : [Re] Teclast x 98 II Probleam

    Do tablet reset and it will restore the tablet to its original factory settings.

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