Q&A board

Q & A Lists
Item Question & Answer
SKII SK-II SK2 Facial Treatment Mask 6Sheets ✿ Whitening Mask ✿ Anti Ageing 3D Signature mask
SKII SK-II SK2 Facial Treatment Mask 6Sheets ✿ Whitening Mask ✿ Anti Ageing 3D Signature mask
Item Q&A
  • Question : Inquiry for the item from nur****Sep 25, 2019

    Hi, when will the next stock for facial treatment mask be in?

    Answer : [Re] Inquiry for the item from nur****

    Hi, sorry, no date for the next stock arrival.

  • Question : Inquiry for the item from loh****Aug 04, 2019

    Any more stocks for facial treatment mask? When will have stocks?

    Answer : [Re] Inquiry for the item from loh****

    Hi, maybe next week. We shall keep you informed. Thank you.

  • Question : Inquiry for the item from 261****Feb 14, 2019

    Is the $49.90 for 6 pcs for facial treatment mask & freebies still on? Is the expiration date after April 2019? Thank you.

    Answer : [Re] Inquiry for the item from 261****

    Hi, sorry, sold out. Thank you.

  • Question : Inquiry for the item from xue****Jul 01, 2018

    How do I select registered mail? Only has SingPost normal mail option

    Answer : [Re] Inquiry for the item from xue****

    Hi, add Smartpac option (with tracking number), thank you.

SKII SK-II SK2 SK-II Cellumination Deep Surge EX 50g/15g/2.5g Whitening Brightening
SKII SK-II SK2 SK-II Cellumination Deep Surge EX 50g/15g/2.5g Whitening Brightening
Item Q&A
  • Question : Inquiry for the item from gug****Sep 10, 2019

    may I know mgf date of cellumination 15g and 2.5?

    Answer : [Re] Inquiry for the item from gug****

    sorry, this item is out of stock.

SK-II SKII SK2 Facial Treatment Gentle Cleanser 20G
SK-II SKII SK2 Facial Treatment Gentle Cleanser 20G
Item Q&A
  • Question : Inquiry for the item from gra****Aug 30, 2019

    Hi do you have this stock now? Tks

    Answer : [Re] Inquiry for the item from gra****

    yes, ready stock, you may proceed to place order. Thank you.

  • Question : Inquiry for the item from bri****Jun 09, 2019

    Hi,

    May I know what’s the manufacture/expiry date of the 20g cleanser?
    Thanks!

    Answer : [Re] Inquiry for the item from bri****

    Hi, the current batch expiry date is Dec 2020 or later. Thank you.

  • Question : Inquiry for the item from a5m****Apr 19, 2018

    Hi! When will you have stock for the 5g set? Thank you.

    Answer : [Re] Inquiry for the item from a5m****

    No, no more 5g set. All sold out.

Embryolisse Concentrated Milk Cream 75ml / 30ml Miracle Nourishing moisturiser primer makeup remover
Embryolisse Concentrated Milk Cream 75ml / 30ml Miracle Nourishing moisturiser primer makeup remover
Item Q&A
  • Question : 来自mik****会员的配送咨询。Jul 09, 2019

    Has my shipment been sent?

    Answer : [Re] 来自mik****会员的配送咨询。

    Hi, new stock has just arrived. We shall send it out by tomorrow. Sorry for the inconvenience caused. Thank you.

BUY3sets FREE 3sets! SKII SK-II SK2 Cellumination Essence EX 7mlx3pcs + Deep Surge 2.5gx3pcs
BUY3sets FREE 3sets! SKII SK-II SK2 Cellumination Essence EX 7mlx3pcs + Deep Surge 2.5gx3pcs
Item Q&A
  • Question : Inquiry for the item from gac****Jun 01, 2019

    Hi what's the manufacturing date? Ty

    Answer : [Re] Inquiry for the item from gac****

    Hi, the current batch expiry date is End 2019.

  • Question : Manufacturing dateAug 20, 2016

  • Question : Delivery speedMay 12, 2013

    May I know how long is the delivery? Can I get the item before 24th May if I order today?

    Answer : [Re] Delivery speed

    Hi,

    We have ready stock for this item in sg.
    For urgent delivery arrangement, please write an email to qoo10@eshoppingstrawberry.com and we shall advise you an alternative option. Remember to leave your contact number for faster response.
    Thx.

  • Question : Delivery speedMay 12, 2013

    May I know how long is the delivery? Can I get the item before 24th May if I order today?

    Answer : [Re] Delivery speed

    Hi,

    We have ready stock for this item in sg.
    For urgent delivery arrangement, please write an email to qoo10@eshoppingstrawberry.com and we shall advise you an alternative option. Remember to leave your contact number for faster response.
    Thx.

  • Question : SKII Cellumination EssenceApr 09, 2013

    (1) May I know whether your cellumination essence is the new "EX" product or the old product...?
    (2) What's the manufacture date...?
    (3) Is it "7ml X 6pcs"...?

    Answer : [Re] SKII Cellumination Essence

    Hi

    We have ready stock for both.

    Cellumination essence-EX 7ml is pretty new (Manufacturing August 2012, Expired August 2015)



    Please select item fr the option:

    #01.SK-II Cellumination Essence-EX 7mlX2pcs,

    #02.SK-II Cellumination Essence-EX 7mlX6pcs,

    #03.SK-II Cellumination Essence 30mlX1pc,

    #04.SK-II Cellumination Essence-EX 30mlX1pc,

    #05.SK-II Cellumination Essence-EX 50mlX1pc

    Thanks

SKII SK-II SK2 Facial Treatment Gentle Cleanser 20g / Full size 120g
SKII SK-II SK2 Facial Treatment Gentle Cleanser 20g / Full size 120g
Item Q&A
  • Question : Inquiry for the item from sim****May 31, 2019

    Hi Seller, can I know when is the expiry date for the facial wash?

    Answer : [Re] Inquiry for the item from sim****

    Hi, the current batch expiry date is End 2020 or later.

SKII SK-II SK2 CCleansing Oil 250ml/ Facial Treatment UV Protection 30g/ Facial Treatment Essence Eye 15g
SKII SK-II SK2 CCleansing Oil 250ml/ Facial Treatment UV Protection 30g/ Facial Treatment Essence Eye 15g
Item Q&A
  • Question : Inquiry for the item from bab****May 19, 2019

    Hi, do you have stock for SK II Facial Treatment Essence Eye? I want to buy.

    Answer : [Re] Inquiry for the item from bab****

    out of stock. No date for the next arrival.

  • Question : whitening spots specialistApr 25, 2015

    May I know how big is the bottle ? 30ml or 50ml

    Answer : [Re] whitening spots specialist

    The size is 30ml. You may select the size at the "Select Product" dropdown list. Thank you.

  • Question : sk2Mar 04, 2015

    Hi, are the sk2 you are selling authentic? Thanks

    Answer : [Re] sk2

    Dear customer,

    Thank you for your inquiry.
    Yes, our product is 100% authentic! We order directly from local reliable suppliers, in bulk. Do place your order with confidence. Thank you.

  • Question : SK-II Essence 215mlNov 07, 2014

    Is it SK-II Facial treatment essence 215ML? When is the manufacturing date?

    Answer : [Re] SK-II Essence 215ml

    FTE 215ML is no longer available. Thank you.

  • Question : Cellumination essence EXNov 26, 2013

    Hi. Is this the same as cellumination essence EX?

    Answer : [Re] Cellumination essence EX

    Yes, all stocks are now come in EX.
    Thank you.

+View all Notice, FAQ, Q&A >>
Estee Lauder Double Wear Mascara 01 Black 2.8ml Zero Smudge Lengthening Mascara makes big
Estee Lauder Double Wear Mascara 01 Black 2.8ml Zero Smudge Lengthening Mascara makes big
Item Q&A
  • Question : Inquiry for the item from sin****Mar 27, 2019

    Hi is this still available?

    Answer : [Re] Inquiry for the item from sin****

    sorry, it is sold out. No date for the next arrival. You may want to consider this mascara instead:
    https://www.qoo10.sg/item/3-FOR-15-ONLY-CLINIQUE-CLINIQUE-LASH-POWER-MASCARA-1-5M/411133868

  • Question : ShippingJun 04, 2015

    Dear seller, can you add on the singpost normal mail to the shipping options so that i can choose from. Because there's only registered mail in the shipping option. Thanks!

    Answer : [Re] Shipping

    Hi, just added.

  • Question : ShippingJun 04, 2015

    Dear seller, can you send item using normal singpost mail?

    Answer : [Re] Shipping

    Yes, for lower value items we can send via normal mail. Thank you.

[BUY 3 FREE 3] SKII SK-II SK2 Whitening Facial Mask Facial Treatment Mask Skin Signature
[BUY 3 FREE 3] SKII SK-II SK2 Whitening Facial Mask Facial Treatment Mask Skin Signature
Item Q&A
  • Question : Inquiry related delivery from 234****Jan 17, 2019

    Hi! Is this item eligible for Free Shipping? I selected 'Free Shipping', but shipping charge was $3.90 at check-out.

    Answer : [Re] Inquiry related delivery from 234****

    Hi there, please click on the shipping option "Others" for free shipping. We have just tested, it works. Or do you have multiple items (in which not from free shipping group) in you cart?

  • Question : Inquiry for the item from smi****Dec 16, 2018

    What is the expiry date?

    Answer : [Re] Inquiry for the item from smi****

    Hi, do check the expiry date as per stated in the options drop down selector.

  • Question : 关于商品501****会员的咨询。Sep 23, 2018

  • Question : Inquiry for the item from may****Jun 26, 2017

    Hi option c 6 pc mask means 6 sets correct? Each set comes in a 2-pc top and bottom. Pls confirm.

    Answer : [Re] Inquiry for the item from may****

    Yes correct.

[Hot deal $80].SKII SK-II SK2 Facial Treatment Essence 5PCS (FREE Mask in Lotion 30ml
[Hot deal $80].SKII SK-II SK2 Facial Treatment Essence 5PCS (FREE Mask in Lotion 30ml
Item Q&A
  • Question : Inquiry for the item from wil****Jan 11, 2019

    Hi.. I would like to buy set viii (30ml x 3 facial treatment essence). May I. Know what is the expiry date?

    Answer : [Re] Inquiry for the item from wil****

    Hi, the current expiry batch is Apri 2019. Thank you.

  • Question : Set II:Essence 30mlx3 +FREE C.Cream15gNov 09, 2018

    I would like to buy Set II:Essence 30mlx3 +FREE C.Cream15g. May I know the expiry date of Essence. Appreciate your prompt reply. Thanks!

    Answer : [Re] Set II:Essence 30mlx3 +FREE C.Cream15g

    Hi, Cleansing cream 15g is permanently out of stock.

JAPAN BEST SELLER BCL Saborino Facial Mask 32 Sheets  Moisturizing / Refreshing / Tired Night Mask
JAPAN BEST SELLER BCL Saborino Facial Mask 32 Sheets Moisturizing / Refreshing / Tired Night Mask
Item Q&A
  • Question : Inquiry for the item from nad****Jan 09, 2019

    May i know when isbthe expiry?

    Answer : [Re] Inquiry for the item from nad****

    Hi, the expiry date for current batch is stated in the listing, do check. Thank you.

  • Question : Clear lotion 40ml x 5Aug 21, 2014

    Hi seller, when will you have new stocks?

    Answer : [Re] Clear lotion 40ml x 5

    Sorry, this size is discontinued. Please consider the 10/20/30ml. Thank you!

  • Question : TimesaleMar 23, 2014

    Hi, I added to cart when it was priced S$22.90 this morning. I haven't have time to check out and it's price increased to S$24.90. Quite disappointing.

    Answer : [Re] Timesale

    We run promotion together with Qoo10 from time to time. The timing is out of seller's control, it is the discretion of Qoo10. Thank you.

  • Question : Order 40659519Mar 15, 2014

    Thanks seller for ur response. Please let me know if u receive any returned mails in the next few days. Will gladly pay for redelivery. Thanks again!

    Answer : [Re] Order 40659519

    So far no returned mail. We shall contact you via sms.

  • Question : Order number 40659519Mar 13, 2014

    Hi, i have not received my order although i received an email that said items have been shipped on sat 8 march. Please help to check. Thanks!

    Answer : [Re] Order number 40659519

    Hi, you opt for normal mail delivery which is not trackable. Do wait for another day or two, we hope you will receive it. Thank you for your understanding.

+View all Notice, FAQ, Q&A >>
SKII SK-II SK2 Facial Treatment Mask ✿ Whitening Mask ✿ Anti Ageing 3D Signature mask EYE mask
SKII SK-II SK2 Facial Treatment Mask ✿ Whitening Mask ✿ Anti Ageing 3D Signature mask EYE mask
Item Q&A
  • Question : Inquiry for the item from ela****Dec 12, 2018

    What's the expiry date of your facial masks?

    Answer : [Re] Inquiry for the item from ela****

    Hi, FTMask is out of stock.

  • Question : 关于运送yan****会员的咨询。Feb 13, 2018

    This one is A SHOP WE ARE OPEN EVERYDAY BUT CLOSE FOR CHINESE NEW YEAR ,LAST DAY TOMORROW THEN CLOSE FOR 8 DAYS ,CAN U HELP ME CHECK IF WHEN CAN REALLY DELIVER ?COZ I CHECK THE LETTER BOX BUT REALLY DONT HAVE YET、 HOPE CAN DELIVER TODAY OR TOMORROW, thanks

    Answer : [Re] 关于运送yan****会员的咨询。

    Hi Yan Yan, may check the tracking status at www.singpost.com, your tracking no is SM600216973SG.

    According to the delivery status, your parcel has been delivered om 12 Feb. Please check if anyone has received it on your behalf.

    Thank you.

  • Question : 关于运送yan****会员的咨询。Feb 12, 2018

    I want to check my product , I bought it last February 6, I want to know when can deliver at my place ? Because I will go overseas on Chinese New Year

    Answer : [Re] 关于运送yan****会员的咨询。

    Hi, delivery should be today, by Singpost. If you don't receive it at ypir door step, do check your letter box. Thank you.

  • Question : Inquiry for the item from sal****Nov 23, 2017

    Hi seller, I'd like the order 3sets of 6 piece of masks. But I need it come with SkII a box and paper bag. Because it's for a gift to my friend. If it possible to give me 3 box's and 3 papers bag?

    Answer : [Re] Inquiry for the item from sal****

    Sorry, box version is sold out.

  • Question : Inquiry for the item from joa****Apr 11, 2017

    Hi will u restock for facial treatment mask with box

    Answer : [Re] Inquiry for the item from joa****

    Hi, no restock plan in short term. Thank you.

+View all Notice, FAQ, Q&A >>
Promo* SKII SK-II SK2 Facial Treatment Essence 30ml FTE / Deep Surge
Promo* SKII SK-II SK2 Facial Treatment Essence 30ml FTE / Deep Surge
Item Q&A
  • Question : Inquiry for the item from 241****Nov 28, 2018

    hi my option has add-on 2 more pieces of 30ml sk-ii treatment essence but i only received 2x essence and 1x 10ml in total?

    Answer : [Re] Inquiry for the item from 241****

    Hi Vanessa, upon checking, we confirmed have sent you wrong quantity. We have packed the shortage (FTE30mlx2pcs) and will mailed it out today via Singpost Smartpac. The tracking number is SM600815509SG. Sorry for the inconvenience caused. Thank you.

  • Question : Inquiry for the item from van****May 05, 2018

    Hi, we received the wrong item. We ordered the facial essence however received the much cheaper clear lotion. Please rectify. Thank you.

    Answer : [Re] Inquiry for the item from van****

    Hi, received your message, no worry, we will check and revert to you soon. Thank you.

    We have packed and resent your order. Thank you.
    (May 07, 2018 22:07)

    We have packed and resent your order. Thank you.
    (May 07, 2018 22:07)

  • Question : Inquiry for the item from luk****Jun 19, 2017

    Hi, I wanted to buy the FTE 30ml x 2 but a bit confused with your page. The detail page says it is expiring in Sept 2017 whereas in the list to select it says expiring in 2019. Can you pls clarify that? Thanks alot!

    Answer : [Re] Inquiry for the item from luk****

    Hello, can you pls respond to my question above? I would like to get one soon. Thanks

    Question : [Re] Inquiry for the item from luk****

    Hi, you have selected the expiry year 2019 in your order, so we shall send you that batch. Thank you.

  • Question : RestockFeb 08, 2017

    Hi Seller, When will there be restock for FTE?

    Answer : [Re] Restock

    New stock arrived, limited stock, while stock last. Thank you.

  • Question : [About Item] Related InquiriesDec 09, 2016

    Hi, I'm looking for the small bottle sk2 facial oil. Do you sell them in sample sizes? I don't want the 50ml size. Please advise, thanks!

    Answer : [Re] [About Item] Related Inquiries

    Here is the link:
    http://list.qoo10.sg/item/BEAUTY-SECRET-COUPON-20-3-OFF-SKII-SK-II-SK2-FACIAL-TREATMENT-CLEANSING-OIL/410635267

+View all Notice, FAQ, Q&A >>
[Coupon $25-$2 OFF] LANCOME Blanc Expert GN-White Generating New Whiteness Spot Eraser 10ml
[Coupon $25-$2 OFF] LANCOME Blanc Expert GN-White Generating New Whiteness Spot Eraser 10ml
Item Q&A
  • Question : Inquiry for the item from Cec****Aug 30, 2018

    Hi seller, when is the spot easer 10ml coming in stock? When is the manufacturing date/expiry date ?

    Answer : [Re] Inquiry for the item from Cec****

    Hi, No stock and no plan as of now.

  • Question : Inquiry for the item from wan****May 08, 2017

    Hi

    May I know when your stock comes?

    Answer : [Re] Inquiry for the item from wan****

    So far no news yet.

Branded Pouch make up case cosmetic pencil case Travel orgarniser
Branded Pouch make up case cosmetic pencil case Travel orgarniser
Item Q&A
  • Question : Stock availabilityJul 30, 2018

    Hi, do you have stock for Estee Lauder EL-P1002 pink blue mermaid pouch (photo attached) Thx

    Answer : [Re] Stock availability

    Sorry, this pouch is sold out. Do opt for other design. Thank you.

  • Question : Please check my purchaseJan 21, 2016

    Hi seller. I purchased today and paid by DBS paylah. But i did not receive any confirmation from you that it went thru. Can u please help me to check. Thanks.

    Answer : [Re] Please check my purchase

    Hi, your payment is made to Qoo10 but not me. Sellers will receive order from Qoo10 when the payment is cleared. In this case, you need to contact Qoo10 customer service instead. Thank you.

  • Question : lc snow whiteMay 23, 2014

    Do u have stock

    Answer : [Re] lc snow white

    Sorry, this item is out of stock.

  • Question : EL05 owhite cream gt stock?May 10, 2014

    Gt stock

    Answer : [Re] EL05 owhite cream gt stock?

    Sorry, this pouch is permanently out of stock. Do choose another design. Thank you.

  • Question : Cart no. 87571075Apr 24, 2014

    Hi thanks for the advice to cancel the order but I'm unable to cancel, it shows return or exchange. How do I cancel it?

    Answer : [Re] Cart no. 87571075

    Hi, your parcel has been sent today morning. You should receive it soon.

+View all Notice, FAQ, Q&A >>
SK-II SK2 SKII Genoptics Aura Essence 30ML / 50ML / SET RNA Power cream essence clear lotion
SK-II SK2 SKII Genoptics Aura Essence 30ML / 50ML / SET RNA Power cream essence clear lotion
Item Q&A
  • Question : Inquiry for the item from pin****Jul 22, 2018

    May I know the expiry date of aura essence?

    Answer : [Re] Inquiry for the item from pin****

    Hi, manufacturing year 2017 or later, expiry year 2010 or later. Thank you!

    Question : [Re] Inquiry for the item from pin****

    You mean 2020 or later. Thank you

    Answer : [Re] Inquiry for the item from pin****

    Oh you are right!